Skip to main content

Robiquity Brochure 2021

Page 1

Intelligent Automation. Done.


Intelligent Automation is being embraced by the most successful businesses, in every industry, on a global scale.

2


Our Intelligent Automation (IA) initiatives deliver hard benefits for our clients; boosting productivity, improving customer experience, driving greater efficiencies, cost savings and employee performance.

It’s the businesses that embrace the opportunity now that will gain a head start on rivals. IA technologies are developing at a breath taking pace; capable of handling broader and more complex processes than ever before. With this scope of opportunity, the question is no longer what to automate, its how fast can we automate and start realising the benefits? To do this you need a partner you can trust, with the experience to support you, no matter what point you are at on your IA journey……quite simply you need Robiquity. As the UKs market leaders in IA delivery we provide your solution quickly, efficiently and most importantly, at scale. Intelligent Automation…. Done

3


What is Intelligent Automation? Intelligent Automation performs the same tasks a human would, only significantly, faster, cheaper and without error. From processing applications, to sales orders, price updates, invoice matching, holding conversations with customers and providing instant information updates and requests across multiple systems.

Intelligent Automation is the future of work. Every leading business will seamlessly combine the skills of it’s human workforce, complemented by digital workers built with Intelligent Automation IA allows you to free up teams and staff from mundane, time consuming repetitive tasks so they can focus on higher value work.

IA is the future of any digital business, and the faster you absorb its potential the quicker you will gain the competitive edge within your sector. IA delivers direct profitability, increased efficiencies and the ability to deliver improved customer service, it will allow for improved scalability and flexibility within the business creating rapid ROI If we were to segment all major enterprises and ask what is “top if the agenda” for 2021 the resounding response would be Intelligent Automation One of the many traits that makes Robiquity market leaders is our ability to make the transition or journey into IA as simple as possible, no hassle, hidden agendas or confusion…. just quick efficient delivery at scale.

4


“Of the many vendors we worked with or considered Robiquity has to be the best out there.” Darren Atkins Chief Technology Officer

5


How we do it The role of Intelligent Automation in future business success is clear…it’s vital. It’s not a question of what to automate, it’s more a case of how much, how fast, where and at what scale.

What makes Robiquity different is our success rate in clients delivering the benefits from IA at scale. While many organisations fail to progress beyond a handful of robots, our clients get Automation done and realise the exponential benefits it delivers. .

IO

N

RG TA

ET OPE RA TI

We guide you throughout your journey with five simple steps - from initial technology engagement through to industrialising Intelligent Automation across the business - so you generate business-aligned transformation.

G DEL

AU TO

MO

luation Eva

+

Eng t agemen

6

We created A.T.O.M, our innovative, no nonsense, IA methodology that enables you to apply Intelligent Automation at scale - faster, more efficiently than ever.

N

MA T

Whether you are a growing business who want to get started with IA or a mature automation user looking to scale your IA programme to more intelligent processes and a digital workforce in the cloud, we have the experience and expertise to deliver.

t Ini

+

+

Fou ndation

ialisation

+

+

In n du strialisatio


“In the first full year of delivering RPA the Robiquity team returned £5.2 million in benefits back to the business projecting benefits in year two in excess of £20 million.” Rob Kesterton Head of Intelligent Automation

GLOBAL AUTOMATIVE PROVIDER

7


Automation Enablement We build your Intelligent Automation Centre of Excellence Intelligent Automation is a long term investment in a more efficient, profitable future. Robiquity will help you build your own IA Centre of Excellence enabling you to develop internal skills and assets to achieve growth and scale at a pace that suits YOUR business leaving you completely independent of external suppliers

ENABLEMENT This service allows you to create an efficient, effective IA “Centre of Excellence” which will grow and flourish long after we have gone, guaranteeing longevity and scalable automation.

> We design your Automation Centre of Excellence, show you how it runs, governs and controls your Automations from idea to live service in production

> We teach you how to fish – how to identify processes fit for automation, to calculate the business case, qualify and prioritise them for development

f Excell en re o t c en

e

C

> We teach you how to

CoE

8

deliver automation solutions at pace and scale, and to rigorous quality standards, using our ATOM methodology, delivering continuous benefits

> We bond skilled development resources exclusively to you, using our unique ScaleSafe approach, with the choice to retain them after we’re gone and guarantee continuity of skills


“Robiquity applied a robust methodology that helped us to uncover significant automation opportunities- at a pace! The team integrated seamlessly with ours and their collaborative approach created a trusted partnership, which proved invaluable, especially given the sensitive nature of this kind of work. Robiquity will be a key partner in helping TransUnion to fulfil its intelligent automation ambitions.” Mike Davies Operations Director

9


Robotics as a Service We deliver your digital workforce from the cloud For some businesses, this is simply about creating software robots as fast and effectively as possible, without the need for internal enablement….no hassle, no investment just an increase in efficiencies and profit. Robiquity can deliver a complete Robotics service from the cloud. From the point of opportunity identification, the service delivers the design, build, test, deployment and support for every digital worker in your future business. Performance is continually monitored and optimised, with the potential to scale up resource on demand, in tune with your business needs.

RaaS This service allows you to enjoy all the benefits of IA without the complexities and challenges…put simply we do it all for you which includes –

> Flexible resource model to meet your exact needs at any one time – sometimes focused heavily on analysis, at other times purely on agile, rapid development

> Agile Delivery methodology so that you see continuous delivery of benefits with regular deployments of new automations to production, week after week

> Seamless transfer of live automations to managed services for support, monitoring and continuous improvement

Se l l Fu

rvice Ra

aS

> Transparent reporting of automation performance metrics, benefits delivered and service management

> Software license management – leveraging our vendor partnerships to secure the best software license deal

10


“Robiquity quickly understood our business processes and key drivers to tailor an automation programme to suit our requirement. Their ability to identify and design complex automation solutions to remove bottlenecks within our operations has been key to our continued growth other the last 12-18 months” Ben Waugh Head of Operations & Change

11


RPA Delivery Whether you’re launching first automations, looking to scale further or aiming to acquire new IA/RPA skills, A.T.O.M, our innovative no nonsense IA Methodology enables you to apply Intelligent Automation- faster, more efficiently than ever. > We show you how to deliver at pace and at scale

> We evaluate what can what can be automated and keep “the hopper “ full

> We focus on business processes end to end and not just the basics

> We create your Automation road map and business case

> We use agile delivery which ensures benefits are delivered quickly and consistently

> We start with a pilot process to confirm investment and prove benefits

> We deliver the full range of automation solutions from RPA to OCR, NLP and AI luation Eva

12

ndation Fou

ialisation Init


“The RPA programme is generating many thousands of hours back to the business, enabling our staff to concentrate on more proactive, fulfilling, value adding tasks that better serve our customers. We’re achieving highly positive results that have really helped us achieve wider corporate buy in - which is key to maintaining this success going forward.” William Hewish CIO at Pets at Home

13


ScaleSafe Our unique ScaleSafe™ approach provides the resources, governance, management and methodologies to support global learning programmes and integrates training into rapidly expanding RPA implementations.

We source, train and mentor a fully accredited RPA team of people within 10 weeks – that are committed to you for 2 years and are then equipped to maintain a dynamic, sustainable centre of Intelligent Automation excellence.

1000s of hrs benefit delivered in 6 months “Robiquity delivered 20 robots within 4 months. You simply can’t do that without ScaleSafe” Joe Leo

14


“In the time we have worked with Robiquity, the output from our program has increased by over 500% and we have embedded a mature framework that ensures we maintain this velocity. Without the support of Robiquity a lot of this just wouldn’t have been possible and we are extremely excited to continue to evolve our partnership, especially now we are starting to introduce more complex AI technology into the program” Mike Battaglia Senior DirectorIntelligent Automation Director.

15


We are industry agnostic!… IA is for all businesses Quite simply we do it for a multitude of businesses across multiple markets.

From our global network of offices we actively seek growing, ambitious businesses who truly understand the value of AI and seek to improve customer service, business efficiency, productivity and profit.

Our clients quickly become our IA partners and benefit from our unrivalled experience and expertise.

“When choosing our gold partners the main traits we look out for are experience enthusiasm and dedication...which Robiquity have in abundance and more.” Chris Duddridge, MD, UK & Ireland

UK Head Office

16

USA

DUBAI


17


Who we do it with In our mission to facilitate Intelligent Automation and RPA at scale we collaborate with some of the industries foremost emerging technology companies.

However…Robiquity are technology agnostic…we co ordinate and apply the solution that suits our clients …..and every client requires a different solution. Its this ethos that has made us the only Blueprism and UiPath gold standard partners outside London. Its this ethos that allows us to compete with much bigger, established corporates and react with greater agility, creativity and imagination. When it come to AI, RPA, OCR or NLP….we deliver like nobody else

“Robiquity is a valued Blue Prism Partner who have worked closely with me and the Blue Prism team to establish innovative and market-leading service offerings. This, combined with their strategy of recruiting some of the strongest delivery experts within our eco-system, positions them extremely well to support the creation of successful, scalable and selfsustaining CoEs for Blue Prism customers” Neil Wright, Director of Professional Services for Blue Prism

18


MANAGE

MANAGE

VIRTUAL AGENTS

DECISION AUTOMATION

INTELLIGENT DOCUMENT PROCESSING

19


RPA Training Winning Blue Prism’s Training Partner of the Year award in 2017 and 2018 validates our leadership position within the RPA skills market. We also train and educate organisations to best employ UiPath technologies and supply supporting resources too.

Our training programmes are created by in-house experts and custom-made to you specifications - so participants are equipped with the best skills to support rpa initiatives in a variety of roles.

“Robiquity were quick to understand our business, our requirements and how best to implement RPA to deliver results” Rushabh Shah Programme Director

20


“After establishing our RPA requirements Robiquity quickly trained a team in order for us to scale Intelligent Automation within Deutsche Bank. It was critical for us to have high quality comprehensive training we could deliver “en masse”. Robiquity’s understanding of our particular training requirements ensured maximum impact with no nonsense delivery.” Jared Palamara VP-CIB Management and Strategy

21


AUTOMATION TARGET OPERATING MODEL

luation Eva

+

Eng t agemen

t Ini

+

+

Fou ndation

ialisation

+

+

In n du strialisatio

We created A.T.O.M, our innovative, no nonsense, operating model that enables you to apply Intelligent Automation at scale - faster, more efficiently than ever. We guide you throughout your journey with five simple steps - from initial technology engagement - through to industrialising Intelligent Automation across the business - so you generate business-aligned transformation.

33


g En

agemen t

Engagement

RPA

g

> An understanding of the

best steps to grow your RPA capability to the next level

> Identification of

technical flaws within your automations or documentation issues

28

> Perform a mixture of

workshops, document and automation reviews and 1-2- 1 sessions with your team

> Review your methodology,

governance, people and automation quality to identify improvement areas within your CoE

> Technical business

review to understand if development best practices have been followed and security controls are in place

ha

t we

will n e YOU

ed

your RPA CoE including required remedial actions

o

> Holistic report summarising

t we will d ha W

you will

et

t ha

W

lthcheck ea W

W

Determ

your RPA

or

H

t

nd Ve

e in

obiqui

y?

R hy

> Access to your process SMEs and senior RPA practice stakeholders

> A cross section of your RPA processes in production

> Copies of your RPA

documentation and playbook


aluation Ev

g

ed

YOU

> Engagement and education

> Engage with process SMEs

> A dedicated IT

g

Roadmap Assessment (ARA) report, including our recommendations for automation success

> Detailed business case for RPA, with forecasted ROI, timescales to deliver and required enablers

> Suggestions on how

to proceed with RPA deployment, including technology assessment

representative

> A willingness to learn

of the necessary RPA infrastructure components

t we will d ha

ha

t we

will n e YOU

ed

> Comprehensive Automation

> Guide on the establishment

SMEs and senior stakeholders

W

you will

and team manager to outline their responsibilities

o

t ha

et

essment ss

W

A

your senior team to educate on RPA

W

Release processes to facilitate RPA deployment

> Introduce your business

> Access to business

> Run process walkthroughs

> A dedicated IT

to automation through the hosting of discovery workshops

with SMEs, understanding and document the processes at key-stroke level

process SMEs and senior stakeholders, including documentation representative

> A willingness to learn and grow

> Work with the business to analyse business impact, automation feasibility and potential benefits

> Identification of cross

you will

g

t we will d ha

ha

w t we ill ne YOU

ed

o

et

t ha

W

Pilot

W

functional end-to-end processes which are suitable for automation

W

tomatio Au

will n e

> Access to your process

> Alignment of Change &

ad ma p

t we

> Set up workshops with

of key stakeholders in the RPA journey

Ro

ha

> Assistance with RPA

infrastructure design and quality assurance

n

t we will d ha W

you will

o

t ha

W

s W

eadine

et

R PA

s

R

Evaluation

> Robot deployed to

> Capture and understand

> Completion of RPA

> A fully tested solution > A full document suite

> Design and develop the

> Process SMEs to support > A collaborative environment

production

covering off how the automation works and L1 support actions

> A RPA case study to be

used within the business

your current process robot(s)

> Validate the operation

and release your robot while providing early stage hypercare and transition to BAU

readiness

to identify and confirm the pilot process or automation


un Fo

datio n

> Access to Robiquity’s

A.T.O.M™ framework, including documentation templates to support safe and scalable RPA delivery

> Clear guidance around

g

W

> Access to operational

> Tailored playbook

> Open line of communication

practice standards within your business documenting; new ways of working, governance structures and change management controls

to agree the vision for RPA and align with strategic organisational goals teams and department heads

with IT, plus willingness to adopt RPA

t we will d ha

ha

to business drivers

> Development pipeline

defined within a ‘process hopper’

you will

g

YOU

> Capture all the functional

> IT support to build out

> Sit with SMEs to document

> A clearly defined message

requirements required to design an RPA process

processes to key-stroke level and produce the PDD

RPA agreed at a senior level architecture in readiness for a digital workforce

communicated within the business

t we will d ha

ha

w t we ill ne YOU

ed

> Multiple processes running

will n e

> The long-term vision for

report

o

t ha

et

ry

W

ical Deliv e

t we

> Produce low-level benefits

W

> Benefits accurately aligned

Te

> Establish industry best

W

process ready for solution design

n ch

YOU

t

> Documentation for each

will n e

ed

W

you will

t we

> Sponsorship at board level

- aligning RPA operating model with key business values

o

t ha

et

s Assessm es

en

Pro c

the roles and processes required for RPA

ha

> Engage key stakeholders

W

sits within your business

t we will d ha

ed

> A definition of where RPA

W

g

W

you will

o

t ha

et

W

sh Your C bli

oE

Es ta

Foundation

> Provide RPA resource

> Sponsorship from key

collaborating with their human colleagues

> Ensure the business is

> Access to non-production

covering off how the automation works and L1 support actions

> Provide award-winning RPA

> An environment with target

in production

> Digital workers

> A full document suite

guidance and solutions that belong to the business ready to adopt, own and support the RPA capability training to internal team members

personnel in both the business and IT

and production target application environments applications installed and readily accessible


it In

ialisation

> An established, internal CoE

> Trained resources able to

identify, build and manage your digital workforce

t we will d ha W

g

ha

w t we ill ne YOU

ed

W

you will

o

t ha

et

ablement En

W

Initialisation

> Recruitment and training

> Executive and stakeholder

> Technical support and

> Freedom to operate > Open minded stakeholders

support to help build your team

guidance through your first wave of automations

> Help you define the

buying and engagement

who are adaptable to change

t we will d ha W

W

g

ha

w t we ill ne YOU

ed

W

you will

o

t ha

et

ged Servi c na

es

Ma

roadmap for IA

> A fully managed and

> Technical oversight on all

> Access to your RPA

> A flexible service offering

> Realtime dashboard MI

> Access to your enterprise

maintained RPA estate

based on required Support Hours and SLAs

> Proactive continuous

improvement on production processes

> The ability to free up

the RPA development resource to focus on future automations

automations

reporting via Robiquity InsightTM on production automations

> Maintenance, Management and Continuous Improvement of your Intelligent Automation Estate

environment ITSM tool

> Engagement with your key delivery resources and IT partners


In

strialisatio n

du

Industrialisation Ro

Continuou

cess Im Pro

> In our mission to provide

qu i bi

ty Plat f

m or

s

me ove nt pr

ion

Inte ll

nt Autom at

e ig

> Robiquity’s platform

quality RPA at scale, we collaborate with likeminded and reputable organisations. We partner with companies across the world; maintaining mutually beneficial tech alliance and strategic partnerships with businesses wrapped up in the ever-changing world of RPA.

enables you to locate resources based on skill set and experience, onboard them into your resource pool, assign work at a task or project level and allocate virtual machines. Once allocated, the resource can then log into a virtual machine securely through Robiquity Connect to complete the task.

> Robiquity Connect

enables end users to connect to client’s RPA infrastructure without any requirement to enable inbound connectivity. End users can control remote desktops though any compatible web browser. Our platform provides additional security by not allowing direct communication between the end user and the client’s infrastructure and enables auditing of all interactions.

AUTOMATION TARGET OPERATING MODEL

luation Eva

+

Eng t agemen

t Ini

+

+

Fou ndation

ialisation

+

+

In n du strialisatio

32


T 0161 974 3244 E info@robiquity.com W robiquity.com


Turn static files into dynamic content formats.

Create a flipbook
Robiquity Brochure 2021 by Chapter One Design - Issuu