Flight Support Services

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Expect the Exceptional

Chapman Freeborn combines 50 years of experience with unrivalled global coverage. Our diverse client base includes major corporations governments, non-governmental organizations (NGOs) and relief agencies, as well as high net worth individuals.

Global coverage, local service. Peace of mind. 24-hour flight support.

Our Duty Officers stay in regular contact with airports and key service providers around the world, ensuring that accurate information us available to us when planning a customer’s flight.

We deliver round the clock flight support on a global basis monitoring flights in real time, keeping up to date with weather and NOTAM reports for all relevant destinations.

• Landing permits

• Overflight permits

• Fuelling

• Logistical support

• Hotel arrangements

• 24/7 flight watch

• Ground support

• Air shows

• Technical issues

• Aircraft deliveries

Flight Diversion Management

When flight diversions or delays occur, they need to be handled effectively to minimise the impact on customers, staff, and the flying programme to control additional costs.

• Planning

• Diversion manual

• Procedures manual

• Handling suppliers

• Hotel accommodation

• Passenger welfare

• Instant activation

Flight Planning

We offer a complete flight planning solution allowing clients to outsource all or part of their flight planning operations. We can also provide flight plans for a single or series of flights.

Our experienced flight planning team ensures your flight plan is based on the most effective routing to provide both safe and cost-effective operations and provides full weather and NOTAM advice.

Flexible and accurate flight planning solutions, helping to reduce your costs:

• Fuel calculations

• Weather

• NOTAMS

• Graphical route

• Optimal flight levels

• Airport slots

• Military PPR

• Web Based remote crew briefs

Air Show Support

We offer full logistical support for every aspect of your air show, assisting with the coordination and management of attending aircraft - both on site and throughout their journeys to and from the event. Our team ensures that all aircrew are well cared for during their participation.

With extensive experience supporting air shows worldwide, we provide expert assistance for both civilian and military aircraft, including helicopters.

• Arrange fuelling

• Ground support

• Hotel accommodation

• Pilot and tech ops welfare

Outsourced Flight Operations

Whether you need a fully outsourced solution or require coverage out of normal hours, we can provide the perfect solution. You decide the level of support needed, and we provide a service tailored to your exact needs.

• Ground handling

• Permit applications

• Slot maintenance

• Fuel purchasing

• Weather reporting

• Crew transport

• NOTAMS

• Hotel accommodation

• Transport

• Handling tenders

• Governmental agencies

Air Passenger Duty

Introduced in 1994 as a two-tier tax on passengers departing from the UK. Changes to the tax mean it applies to all operators of aircraft over 5.7 tonnes or with more than 19 seats (incl. Business Jets).

Overseas operators must be registered in the UK and any operator without a fixed UK address must appoint a Fiscal Representative in order to comply with UK HMRC regulations.

The regulations applicable to APD are complex with heavy penalties for non or incorrect payment, our experience will ensure you remain in compliance with the regulations.

We can provide full fiscal APD services.

Deliver and Ferry Support

For many years, we have supported the movement of aircraft throughout the world. Our experiences ranges from supporting commercial airliners to small private aircraft, from military jets to helicopters.

Our experience ensures your flight is undertaken as planned with our duty officers monitoring all stages of the operations. In association with our partners, fully-qualified flight crews can be made available to operate the aircraft, avoiding the relocation of your own flight crews.

• Permit applications

• Fuel purchasing

• Ground transport

• Hotel arrangement

• Route management

• Flight planning

Committed to Safety

Safety and security are our top priorities. All our operators are thoroughly screened, and before every charter we employ stringent procedures and compliance checks to ensure all legal and regulatory requirements are met.

We are a proud member of key aviation industry groups including Baltic Air Charter Association (BACA), European Business Aviation (EBAA), and National Business Aviation Association (NBAA).

Part of the Avia Solutions Group

Chapman Freeborn is a family member of Avia Solutions Group, a leading global aerospace services group with almost 100 offices and production stations providing aviation services and solutions worldwide. Avia Solutions Group unites a team of more than 12,000 professionals, providing state-of-the-art solutions to the aviation industry and beyond.

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