Chandler Fire Department 2018 Annual Report

A MESSAGE FROM CHIEF TOM DWIGGINS In 2018, the Chandler Fire Department celebrated tremendous successes but also a significant loss. In September, Captain Mark “Bo” Boulanger, a friend, mentor, and colleague, died in the line of duty—a first for the Department.

During this difficult time the residents of Chandler rallied, offering their support and well-wishes. The response was overwhelming and heartened this Department, its firefighters, and importantly, the Boulanger family.

We cannot thank you enough.

Our goal at the Chandler Fire Department is to continuously meet the needs of the community, even when doing so means facing the unknown. In 2018, we reached three major milestones, ensuring that patients receive timely service, that our fire prevention efforts are effective, and that paramedics are properly trained.

In April, Fire Station 11, located at Gilbert Road and Ocotillo Road, opened. This is the last planned station for the City and will reduce response times in Southeast Chandler. The Department welcomed 20 new firefighters to work out of this facility, in one of the largest academies in the organization’s history.

In July, the Department was awarded the Class 1 distinction by the Insurance Services Office’s (ISO) Public Protection Classification (PPC) program, which assessed the City’s fire risk and mitigation activities. This distinction places Chandler in the top 2% in Arizona and 1% in the nation. Nearly all insurers factor a community’s PPC rating into commercial and personal property insurance premiums, so Chandler residents may pay less in monthly payments.

In August, Phase 1 of the Public Safety Training Center was completed and the facility opened. The space includes classrooms, a 250-seat auditorium, and office space for the Department’s Emergency Medical Services Division. This project is a collaboration between Chandler’s Police and Fire Departments and has already created numerous opportunities for personnel training.

It is clear that the men and women of the Chandler Fire Department are dedicated to providing the utmost service. Whether by implementing new policies, adopting cutting-edge technology, or re-evaluating how resources are deployed, the health, safety, and well-being of Chandler residents remain at the forefront.

As you review our progress this past year, know that the Department is open to your unique feedback or perspective. Please contact us at the Chandler Fire Department Administrative Building to share your thoughts.

Sincerely,

Tom Dwiggins Tom Dwiggins, CFO Chandler Fire Department

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TABLE OF CONTENTS Chief’s Message................................................................................................................................................................................... 2 Table of Contents................................................................................................................................................................................. 3 Fire Station Map................................................................................................................................................................................... 4 Organizational Chart............................................................................................................................................................................ 5 Vital Statistics...................................................................................................................................................................................... 6 Training................................................................................................................................................................................................. 7 Fire....................................................................................................................................................................................................... 8 Medical............................................................................................................................................................................................... 10 Significant Events.............................................................................................................................................................................. 13 Prevention.......................................................................................................................................................................................... 14 Community Outreach.......................................................................................................................................................................... 15 Awards................................................................................................................................................................................................. 17

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Personnel............................................................................................................................................................................................ 18

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FIRE STATION MAP Chandler Fire Department FIR

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Fire Districts & Facilities

PAR T M

ELLIOT RD

E

District 2

©

WARNER RD

© ©

RAY RD

District 6

District 9

©

District 4

Support Svcs Facility

¹

CHANDLER BL Fire Administration

¹ District 8

©

©

District 3

PECOS RD

MCCLINTOCK DR

RURAL RD

KYRENE RD

56TH ST

© District 1

GERMANN RD

District 5

© ¹

QUEEN CREEK RD

Public Safety Training Center

OCOTILLO RD

District 11

©

District 10

District 7

RIGGS RD

©

HUNT HW VAL VISTA DR

LINDSAY RD

GILBERT RD

COOPER RD

MCQUEEN RD

ARIZONA AV

ALMA SCHOOL RD

DOBSON RD

PRICE RD

¹

Arizona Fire & Medical Authority

CHANDLER HEIGHTS RD

©

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ORGANIZATIONAL CHART TOM DWIGGINS Fire Chief

Robin Miller

Fire Management Coordinator

KEITH HARGIS

Kevin Gale

Spencer Jenik

Budget & Research Analyst

Nicole Harris Management Analyst

Lana Croke

Suzy Vargo

Scott Wall

Jason White

Fire Marshal

Division Chief EMS

Division Chief Professional Development

Rob Boddy

Eduardo Camacho

Virginia Holtzclaw

Allen Blaine

Mario Maldonado

Sam Humes

Fire Mechanic

Craig Leach

Jenifer Jacobson

SCBA Technician

Scott Street

Management Assistant

Sr Fire Prevention Specialist

Joe Silva

Fire Prevention Specialist

EMS Captain

Martin Hernandez EMS Captain

Warren Bahle EMS Specialist

Jeff West

Training Captain

Craig Knight

Training Captain

Joe Clark

Triana Dowrick

Management Analyst

Scott Chapman

Britt Burns

8 Captains 8 Engineers 18 Firefighters

8 Captains 8 Engineers 17 Firefighters

Low Acuity

Battalion Chief Response B281 B Shift

Battalion Chief Response B282 B Shift

7 Captains 7 Engineers 16 Firefighters

8 Captains 8 Engineers 17 Firefighters

Battalion Chief Response B281 A Shift

Division Chief Operations

Jessica Westmiller Crisis Intervention Coordinator

Gina Aden

Sr Crisis Intervention Specialists

Kanika Henry

Facilities Maintenance Tech

Darren Nissen

Eric Kemp

Division Chief Public Relations

Sr Crisis Intervention Specialist

Operations Captain

Shane Kelber

Norm Germaine

Battalion Chief Response B282 A Shift

Keith Welch

Blas Minor

Battalion Chief Response B281 C Shift

Battalion Chief Response B282 C Shift

8 Captains 8 Engineers 17 Firefighters

8 Captains 8 Engineers 17 Firefighters

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Admin Assistant

Operations

Cina Sunderhaus

Fire Mechanic

Raquel Espinoza

Assistant Chief

Division Chief Emergency Management

Sr Fire Mechanic

Val Gale

Assistant Chief EMS/Professional Development

Division Chief Logistics

Sr Admin Assistant

Admin Assistant

Brad Miller

Assistant Chief

Administration & Prevention

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VITAL STATISTICS

26,449 TOTAL INCIDENTS

3%

6000 4873

5000

24%

4000 3022

3000 2000 1711

2102

1773

Fire, hazardous

2746

2435 2304

RESCUE, EMS

2124

Out of city

D1

D2

D3

D4

D5

D6

D7

D8

D9 D10 D11

TOTAL INCIDENTS BY DISTRICT

INCIDENTS BY TYPE

30000 25000 20000

23440 19065

19594

19549

20322

24763

25593

26449

21442

BUDGET AND PERSONNEL: Annual fire department/operating budget: $36,347,352 Annual capital improvements: $11,855,881

15000 10000

Sworn personnel: Civilian personnel:

5000 0

service call

717

1000 0

73%

1358

1284

2010

2011

2012

2013

2014

2015

2016

2017

214 20

2018

TOTAL INCIDENTS BY YEAR

90TH PERCENTILE RESPONSE TIME:

CHANDLER FIRE DEPARTMENT ANNUAL REPORT 2018

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TRAINING In 2018, Chandler Fire Department (CFD) continued to be an all-hazard response agency that has been trained to mitigate emergencies involving fire, hazardous materials, technical rescue(including rope rescue, swift water, building collapse, and trench rescue), and weapons of mass destruction. The skills needed to accomplish these tasks professionally are complex and must be re-enforced and updated continuously.

Regional Training Approach TRAINING HOURS DELIVERED BY TRAINING DIVISION: CFD’s training center continued to be an important resource within the region.

In 2018, the Fire Training Division delivered quarterly and specialized training on various fire service skills to Firefighters for Chandler and regional partners from Arizona Fire and Medical Authority (formally Sun Lakes), Gila River, and Maricopa.

Chandler Volunteer Team, East Valley Institute of Technology, Arizona State Fire School, and Police Department Explorers from across the Western United States utilized the training center to enhance their capabilities. The Chandler Police Department conducted several types of training in 2018 utilizing many unique features of this facility. These activities demonstrate the significant contributions of Chandler Fire Department Staff in the area of Public Safety training.

37,723

Public Safety Training Center In 2018, construction was completed on a new 39,000 square foot joint Fire/Police multi-use building. This building is located onsite at the 11.7-acre Fire Training Center. These new facilities include a 265-seat auditorium, large and small classrooms, simulator training labs, defensive tactics and fitness rooms, and training staff offices.

In addition to building Phase 1, the design was completed and the contractor selected for the construction of Phase 2 of the Public Safety Training Center. Construction is scheduled to begin February 2019 and will include a 6-bay climate controlled training building with a training classroom where gear can be worn and shop areas.

367

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FIREFIGHTERS TRAINED:

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FIRE Automatic Aid Response The Chandler Fire Department continued to operate as part of a regional automatic aid system in 2018. This system combines resources from jurisdictions throughout the valley to ensure that first responders will arrive as quickly as possible to all emergency calls. This is accomplished by using GPS technology to locate and dispatch the unit(s) closest to the emergency, regardless of jurisdiction. In the event of a structure fire or other large incident requiring multiple resources, the automatic aid system ensures that the correct combination of Firefighters and apparatus needed to best mitigate that emergency will be dispatched. This agreement brings many resources from the other participating jurisdictions that are available to Chandler citizens through the automatic aid system.

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MEDICAL EMS Response Types

7.28% General Medical

27.20% 8.8% 19.12%

traumatic injury

37.6%

neurological emergency

10,835 Hours of EMS training delivered

cardiovascular emergency respiratory emergency

Emergency Medical Response Emergency medical services and medical response are a fundamental responsibility of the Chandler Fire Department, and providers responded to a wide variety of medical calls during 2018. In all, Chandler Firefighters responded to 19,328 unique medical incidents.

Incidents ranged from minor medical assistance to life-threatening events. Due to the staffing employed by CFD, Firefighters are able to initiate and maintain continuity of care from initial contact through patient arrival at the hospital.

Crisis Response The Chandler Fire Department’s Crisis Response Unit (CR288) responded to assist CFD crews and Chandler Police with immediate on-scene crisis intervention needs, victim’s assistance, grief support, behavioral health de-escalation, and collaboration. CR288 staff also provided general resources and referrals to those in need. In 2018, CR288 increased its total calls to 2,129.

Also this year, through the Innovation Grant from Vitalyst Health Foundation and Arizona Community Foundation, CR288 taught in partnership with community partners over 5000 individuals.

This is the first crisis intervention training in the country specifically designed for Firefighter/Paramedics’ ability to improve patient care.

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4000

MEDICAL

3815

3500 3000 2408

2500 2000

1522

1500 1000

2030

1786 1690

1550

1250

976

930

884

487

500 0 Out of city

S1

S2

S3

S4

S5

S6

S7

MEDICAL INCIDENTS BY DISTRICT

S8

S9

S10 S11

19,328 Total Incidents

In 2018, CFD continued to utilize a dynamic response model to serve the citizens. This model relies on thirteen fire trucks (eleven engines and two ladders), two low acuity units, and six ambulances. Apparatus minimum staffing included: two certified Paramedics and two certified EMTs on each engine and ladder company as well as one Paramedic and one EMT on each low acuity response vehicle.

Each ambulance in Chandler was also staffed with a Chandler Firefighter/Paramedic and a private ambulance company driver.

All response units maintain a full complement of Advanced Life Support (ALS) and Basic Life Support (BLS) equipment and supplies.

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Quarterly EMS training was delivered to each provider by the CFD EMS Division staff. Training content was varied and derived in accordance with National, State, and local Medical Director guidelines, and best practices. In 2018, CFD was again recognized for its commitment to cardiovascular patients by being awarded the American Heart Association’s (AHA) Mission: Lifeline EMS Gold-Plus Achievement Award. This is the highest-level achievement awarded by the AHA. Obtaining this award reflects the City’s and the CFD Firefighters’ commitment to following national best practices when treating patients suffering from cardiac-related emergencies.

Additionally, Chandler Firefighters continued to train and utilize the recently adopted Treat and Refer program from the Arizona Department of Health Services (ADHS). The Treat and Refer program allows patients more control over their transportation and destination options, permitting CFD crews to treat patients in their home when appropriate. CFD created this program through collaboration with medical direction in 2015 and was the first fire department in the State of Arizona to be certified to provide this service to its residents.

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SIGNIFICANT EVENTS FIREFIGHTER ACADEMY In the spring of 2018, the Chandler Fire Department began a 14-week fire academy for 20 new Firefighters. The academy teaches fire tactics, emergency medicine, and hazardous material operations to these new fire professionals. All graduates are certified by the State of Arizona in both firefighting and hazardous materials. The academy represents the first component of a full year probation, in which these new members are trained and mentored.

PUBLIC SAFETY TRAINING CENTER Following the design of this project in 2016, Chandler Fire and Police completed the construction of the new Public Safety Training Center in 2018. The new building was constructed on the current Fire Training Center grounds and has greatly enhanced the training and development of both Fire and Police personnel. 2018 also brought the beginning steps of Phase 2 design, with construction due to break ground in 2019.

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FIRE STATION 11 The City of Chandler opened the last planned Fire Station in 2018. Station 2811 is located south of Ocotillo Road on the west side of Gilbert Road. This station now serves the booming population of southeast Chandler and will dramatically improve response times in that area.

This station is home to one fire company, but is designed to allow for growth by including three apparatus bays, ten dorm rooms, and four bathrooms.

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PREVENTION The Fire Prevention Division’s mission is to protect life and property by preventing emergencies before they happen. This mission is accomplished by embracing the principles of education, engineering, enforcement of fire, building and life safety codes, economic incentive, and investigation of fire causes.

ANNUAL BUSINESS INSPECTIONS

4,741 91 126 131

Annual business inspections and permits

Hazmat reporting, compliance and inspections

Special event planning, permitting and inspections

28 70 105

Fire investigations

School inspections

New development planning permits

Mobile Food unit inspections

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COMMUNITY OUTREACH Community Outreach and Prevention are dedicated to creating a safer community through risk reduction.

PARTNERSHIP FOR L.I.F.E. (LEARNING IN FIRESAFE ENVIRONMENTS) In 2018, the Chandler Fire Department continued to partner with Chandler Unified School District in a program that provides for school fire safety education, inspection, and collaboration. CFD made a greater effort to include charter schools within the City during 2018 which now includes approximately 30% of the schools in the program. The program provided Chandler’s elementary schools with the ability to become certified “Partnership for L.I.F.E.” To become certified, schools needed to complete the five components of the program; 1. Ensure that 10% of the school’s staff is CPR certified 2. Allow CFD to supervise one of the school’s monthly fire drills 3. Allow CFD Fire Pals to provide two hours of fire safety education to all 1st and 2nd-grade students 4. Ensure all teachers and custodians perform bi-annual classroom/common room fire hazard self-inspections 5. Pass a code based annual CFD fire inspection This program serves as a template for other departments around the country to ensure learning in safe environments.

PARTNERSHIP FOR L.I.F.E.

CUSD 1st/2nd grade students educated this year compared to 27% in 2012/13 CUSD schools have reached 10% staff CPR Certification goal

78 4 100% 16%

CUSD individuals trained in full CPR by CFD in 2018

CPR Classes completed

by CFD free of charge

CUSD Elementary Schools completed 1st annual self-inspection sheets Charter Schools 1st/2nd grade students educated

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8,785 100% 100%

1st/2nd grade students educated in 2018

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COMMUNITY OUTREACH HOME FIRE SAFETY SMOKE ALARMS

253 HOMES SERVED

SMOKE ALARM WALKS

267

HOMES CONTACTED

107

837

212

62

SMOKE ALARMS INSTALLED

ALARMS INSTALLED

953 145

CAR SEATS INSTALLED

CAR SEATS PROVIDED

6,627

BATTERIES CHANGED

VOLUNTEERS

2,129

CRISIS RESPONSE CALLS

WATER SAFETY

3,335 HOMES CONTACTED

CRISIS RESPONSE VOLUNTEER HOURS TOTAL GRANTS RECEIVED

$183,218 DEMOS/SAFETY TALKS/TOURS:

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CHANDLER FIRE DEPARTMENT ANNUAL REPORT 2018

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PERSONNEL INDIVIDUAL AWARDS & ACHIEVEMENTS

AWARDS

FIREFIGHTER OF THE YEAR

PARAMEDIC OF THE YEAR

EMT OF THE YEAR

CIVILIAN OF THE YEAR

DARREL CRISP AWARD

MEDAL OF MERIT

MEDAL OF HONOR

MEDAL OF HONOR

Mark Boulanger

Daniel Kuefner

Scott Graves

Dionne Socie

Jenifer Jacobson

Mitch Wehrli

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Todd Murray

Charles Griffiths

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PERSONNEL PROMOTIONS 2018 provided the department with promotional opportunities. The Department promoted the following personnel:

ASSISTANT CHIEF Scott Chapman

CAPTAIN

Dan Glenn

ENGINEER

Victor Bagayas

CAPTAIN

CAPTAIN

Chuck Browder

Billy Evans

CAPTAIN

CAPTAIN

Paul Merrill

BJ Wade

ENGINEER

Adam Chavira

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PERSONNEL

ENGINEER

Jordan Miller

ENGINEER Dave Vargo

ENGINEER

Andy Nsubuga

ENGINEER

Robert VonBurg

ENGINEER

Chris Smith

ENGINEER

Russel Whaley

ENGINEER

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Josh Whitney

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PERSONNEL RETIREMENTS

ASSISTANT CHIEF Kevin Bailey

ENGINEER

Dan Kuefner

ENGINEER

CAPTAIN

Gary Betterton

Stan Hormell

FIREFIGHER

MANAGEMENT ANALYST

Lanna Leonard

Debbe Simpkins

BATTALION CHIEF Lance Trella

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PERSONNEL NEW PERSONNEL The Chandler Fire Department was very pleased to welcome 20 new Firefighters in 2018, as well as 4 new support personnel.

FIREFIGHTERS: Jack Bernard, Keith Brown, Penni Cyrus, Nic Del Valle, Eric Dominguez, Jimmy Ericsson, Blake Johnston, Blake Kemp, Imran Khan, Chris Morales, Drew Palen, Koren Pfeiff, Joe Schoenemann, Kyle Skipworth, Adam Taylor, Cassie Waz, Mitch Wehrli, Mike Williams, Natalie Wood

BUDGET & RESEARCH ANALYST

SR. ADMINISTRATIVE ASSISTANT Lana Croke

MANAGEMENT ANALYST Nicole Harris

ADMINISTRATIVE ASSISTANT Raquel Espinoza

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Spencer Jenik

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MISSION STATEMENT CHANDLER FIRE IS: • Dedicated to Customer Service

• Committed to Community Involvement

• Proud of our Professionalism

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• Responsive to the Needs of the Community

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E E DEP T ME DEP T ME DEP T ME DEP T ME PART M ART M AR AR AR AR On the web:DEPchandleraz.gov/fire | Facebook.com/ChandlerFire | Twitter:DE@ChandlerFire

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C H A N D L E R F I R E D E PA R T M E N T A D M I N I S T R AT I O N 151 E. Boston St. • Chandler, AZ 85225 | 480.782.2120 | Fax: 480.782.2125

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FrontE Row, from left: Vice Mayor Terry Roe,EMayor Kevin Hartke, CouncilmemberE René Lopez.

ED ED ED ED ED DEP T ME DEP T ME DEP T ME EPART ME EPART ME EPART ME EPART ME EPART ME AR AR AR Back Row, from left: Councilmember Matt Orlando, Councilmember Mark Stewart, Councilmember Jeremy McClymonds, and Councilmember Sam Huang.

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