Franchising Magazine USA November 2022

Page 1

VOL 10, ISSUE 12, november 2022

COVER STORY

freddo’s

continued Expansion plans

special feature

automotive franchises

Great Players Have Great Coaches 4 Daily Habits to Keep Your Youthful Curiosity

franchising news

announcements from the industry Franchising MAGAZINE USA 1 The magazine for franchisees • W W W.FRANCHSINGMAGAZINEUSA.COM



VOL 10, ISSU

COVER STO

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freDDo’s

continued expansion plans

VOLUME 10, ISSUE 12, 2022

On the cover: FREDDO

SpECial fEaT

automotivuRE fr anCHise e s Great Pl ayer Have Grea s t CoaCHes

president: Colin Bradbury. colin@cgbpublishing.com

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Franchising azi neUMagaZ sa.c inE

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Welcome to our November issue of

Franchising Magazine USA.

Publisher: Vikki Bradbury.

This month in Franchising Magazine USA we had the privilege of interviewing

vikki@cgbpublishing.com

Freddo USA’s Gelato Shop who are our main Cover and Cover story and discuss

editorial department: editor@cgbpublishing.com advertising: vikki@cgbpublishing.com jasonb@cgbpublishing.com Editorial team: Michelle Quinn Rob Swystun Production: usaproduction@cgbpublishing.com DESIGN: Jejak Graphics. jejak@bigpond.com CGB PUBLISHING Canadian Office: Sidney B.C Canada U.S. Office: 800 5th Ave, #101 Seattle, WA 98104-3102 www.franchisingmagazineusa.com

Freddo’s continued expansion plans across the USA, you can read more about them on page 10. As always some great advice is covered in this issue from some of the top experts in the industry, to mention just a few we have, George Knauf of My Perfect Franchise, who this issue discusses how Great Players Have Great Coaches in franchising and in life. Lucas Frey Bella Vista Executive advisors discusses 4 Daily Habits to Keep Your Youthful Curiosity, we also look at Why Surveying Your Franchise Owners Is a Key to Franchise Success By Evan Hackel who is the CEO of ingage Consulting. Our Feature Supplement for November takes a look at the Automotive industry and our Featured Cover and Cover story is Grease Monkey®, a flagship brand under the FullSpeed Automotive® umbrella, and how they are gearing up for its next era of growth as it is set to surpass 500 units open by mid-2023. You will find some great expert advice from Chris Conner of FMS Franchise who offers some advice on Reasons to Choose an Automotive Franchise as Your Next Investment. Also in this issue take a look at our Veterans in Franchising Supplement, November is Veterans month and we have some inspiring stories on Veterans who have made the transition to Franchise ownership, we also look at Franchises that are made for Veterans, and last but not least we also have great advice from Catherine Monson, CFE, Propelled Brands, CEO and Immediate Past Chair of the International Franchising Association, IFA who this month discusses Why franchising is still the best choice. I hope you enjoy this edition and don’t forget to keep sending your stories and questions to the editor or myself.

Proud member of the IFA:

Happy Reading.

SUPPLIER FORUM International Franchise Association 1501 K Street, N.W., Suite 350 Washington, D.C. 20005 Phone: (202) 628-8000 Fax: (202) 628-0812 www.franchise.org

Vikki Bradbury | Publisher Franchising Magazine USA

The information and contents in this publication are believed by the publisher to be true, correct and accurate but no independent investigation has been undertaken. Accordingly the publisher does not represent or warrant that the information and contents are true, correct or accurate and recommends that each reader seek appropriate professional advice, guidance and direction before acting or relying on all information contained herein. Opinions expressed in the articles contained in this publication are not necessarily those of the publisher. The publication is sold subject to the terms and conditions that it shall not be copied in whole or part, resold, hired out, without the express permission of the publisher.

Franchising MAGAZINE USA 3


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IN PARTNERSHIP WITH 4 Franchising MAGAZINE USA


conte nts

48

NOVEMBER 2022

Have Your Say

10 22

22 Property Management Inc.: How Property Management Inc. Has Become One of the Largest Franchises of Its Kind in the US 50 Angry Crab Shack: How I’m Preparing Our Rapidly Growing Seafood Franchise for an Even Bigger 2023

Cover Story 10 Freddo USA Gelato Shop: Freddo’s Continued Expansion Plans

In evey issue 6

Franchising News Announcements from the Industry

16 JAN-PRO: JAN-PRO Franchise Development Takes Unique Approach to Growth, Attracting Legacy Owners

Franchisee in Action

74 A-Z Franchise & Services Directory

20 British Swim School: Becky Grindle shares her journey joining British swim school 46 Pet Evolution: Pet Evolution Announces Its Entrance into Michigan Amid National Franchise Expansion

Women in Franchising

Expert Advice

24 Cornbread Farm to Soul: The Soul Food Franchise Soon to be Rolling Out Franchise Opportunities

14 Evan Hackell: Why Surveying Your Franchise Owners Is a Key to Franchise Success

27 Special Feature Supplement

44

Franchisor in Depth

Automotive Franchising

53 Veterans Supplement News and Information for Veterans in Franchising

18 George Knauf: Great Players Have Great Coaches 44 Lucas Frey: 4 Daily Habits to Keep Your Youthful Curiosity

Snapshot

14

48 Edible Arrangements: Edible Arrangements® Targets MultiUnit Expansion in Alaska For The First Time Franchising MAGAZINE USA 5


CRISP & GREEN Continues Aggressive Expansion with First Utah Location

16 Handles Announces Involvement in Several Franchise Expos Currently, 16 Handles is embarking on a franchise growth push outside of the New York region with the leadership of CEO, Neil Hershman. With Hershman’s new role, he brought on fellow successful franchisees Erik and Lisa Mallon to the leadership team to help with the brand’s expansion initiatives and overall franchisee support. CRISP & GREEN, the rapidly growing, fast casual destination that blends healthy and nutritious food, community engagement and complimentary fitness classes, opened its first Utah location on October 15. Located in the Salt Lake City suburb of Sandy, CRISP & GREEN has five additional locations slated to open in the Salt Lake City metro in the next two years. CRISP & GREEN restaurants are open in Minnesota, Colorado, Florida, Nebraska, North Dakota, South Dakota and Texas. There are 195 stores built or in development across 20 states. CRISP & GREEN’s fresh, made-from-scratch, and healthy options will be a big hit with the residents of America’s healthiest city and is ready to become the fast and healthy option for people onthe-go. Locally owned and locally loved, CRISP & GREEN provides nutritious and convenient salads, grain bowls, acai bowls and smoothies. The Sandy CRISP & GREEN location is owned and operated by Utah-based franchisee, C&K. Chad Fullmer and the C&K team have opened several restaurants in the state of Utah. Established in 2016 by STEELE BRANDS’ Founder & CEO Steele Smiley, CRISP & GREEN has delivered year-over-year growth by delivering nutritious, made-from-scratch food in a fast and convenient setting. More than just great food, the company places special emphasis on its “Commitment to Community’’ values by partnering with local fitness experts to provide complimentary classes to their guests. It has hosted more than 1,000 fitness events nationwide throughout the past five years. 6 Franchising MAGAZINE USA

Erik Mallon has more than 20 years of franchise sales experience with proven success in generating new business for brands such as My Gym, Huntington Learning Centers, and Nathan’s Famous. As VP of Franchise Development, Erik will lead sales and engagement efforts with new franchisees in top markets nationwide. 16 Handles will be a consistent brand presence at trade shows across the country, as the company is now taking a proactive franchise sales approach to expand outside of the New York region, initially focusing on Florida and Texas. Representatives from 16 Handles were proud to represent at the following franchise shows this season in Fort Worth, Atlanta, Tampa Bay, and Houston. “We are excited to talk with potential candidates in new markets at shows across the country in the next few months,” said Erik Mallon, Vice President of Franchise Development for 16 Handles. “As a franchisee of the brand myself, we have a lot of exciting innovations and growth numbers to share as we continue to grow this brand nationally.” 16 Handles was founded in 2008 and has since grown to 30 stores across five states. The brand sets itself apart with modern store design, an exclusive and addictive product lineup, and an unparalleled customer experience. The menu features 16 different soft serve flavors, 50+ toppings and sauces, as well as a variety of frozen novelties such as cakes, take-home pints, and toppings to go.


LIME Painting Named to Franchise Business Review…’s 2022 Culture100 List

LIME Painting – the first and only highend painting franchise company in the United States that provides highquality interior and exterior painting, coating, and over 40 other restoration services - was recently named to Franchise Business Review’s third annual “Culture100” list. The list recognizes the top 100 franchise brands in a 2022 report on the Best Franchise Cultures. LIME Painting was among more than 300 franchise brands, representing more than 30,000 franchise owners that participated in Franchise Business Review’s research on

the best franchise cultures. Franchisees were surveyed on 33 benchmark questions about their experience and satisfaction regarding critical areas of their franchise systems. The brands that were selected received the highest overall ratings based on 12 questions that looked at perception of brand vision, team culture, honesty and integrity, and overall support. “We pride ourselves on having such a tight-knit LIME family that shares our values of love, integrity, mission, and excellence, so being acknowledged for that by a notable organization like the

Franchise Business Review is a huge honor,” said Nick Lopez, Founder and CEO of LIME Painting. From a standard repaint to a paint job that’s heavily distressed, LIME Painting is prepared and qualified to take on the task. The brand has massively expanded throughout the United States since 2013 and plans to continue growing into new nationwide markets for the foreseeable future. For more information, please visit https://limepainting.com/.

United Franchise Group Executive Honored as CFO of The Year by South Florida Institution

United Franchise Group™ (UFG), the global leader for entrepreneurs, announces that their Chief Financial Officer, Todd Newton, is a top honoree of the South Florida Business Journal’s 2022 CFO Awards. Newton, who has been a key member of the company’s leadership team for more than a decade, took top recognition in the category for companies $50 Million (and under) Revenue category.

The publication’s award committee cited the winners’ leadership as their companies emerged from the COVID-19 pandemic. The committee stated in its announcement, “Each trusted the guidance of their mentors, the capabilities of their teams, and their own skills and intuition to pursue the business fundamentals that drove success.” “It’s a great honor to receive this award, but it’s a recognition of our entire team,” said Newton. “Thanks to their dedication and hard work, we overcame extraordinary challenges and are poised to help our brands take their success to the next level.” United Franchise Group is a family of affiliated brands from a variety of businessto-business and consumer industries, which benefit from UFG’s global network

and almost four decades in the franchising industry. Ray Titus, Founder and CEO of United Franchise Group said, “We are all proud of Todd and thrilled to see him win this prestigious recognition for his remarkable leadership and contributions to the growth of our company and its long-term success. There is no CFO more deserving.” Newton was appointed Chief Financial Officer of United Franchise Group in 2008. He leads the global finance team, managing all financial aspects of the company’s worldwide operations. He is a graduate of the University of North Carolina-Charlotte, where he earned a Bachelor of Science in accounting with a minor in computer science. Franchising MAGAZINE USA 7


The YMI Group Joins ABM Franchising Group

Linc Service Franchise Network Expands in Illinois ABM, a leading provider of facility solutions, announced that The YMI Group has signed an agreement to join its Linc Service franchise network.

ISLAND FIN POKÉ CO. COLLECTING FOOD DONATIONS AT LOCATIONS FOR FAMILIES AFFFECTED BY HURRICANE IAN AMID DISASTER Hurricane Ian has flooded neighborhoods throughout Florida and has devastated many. In wake of this natural disaster, Island Fin Poké Co. believes everyone must come together like family, or Ohana, and help each other in times of need. In support of the Florida community, the franchise will collect non-perishables and canned foods throughout the month for its local food pantries and Second Harvest, a central Florida food bank. Since the beginning of October, Island Fin Poké Co. has been collecting canned foods and non-perishables to donate to surrounding food pantries. In addition, at Island Fin’s Lake Nona, Orlando, Fl. location, all donations will be donated to Second Harvest food bank because of the company’s regular established collection times for donations. 8 Franchising MAGAZINE USA

“The damage from Hurricane Ian weighs heavy on our hearts and we continue to keep those who are impacted in our thoughts as the restoration efforts begin,” says Island Fin Poké Co. CEO and co-owner, Mark Setterington. “We all must come together and support our communities by donating and helping those affected by this disaster.” Staying true to their brand, Island Fin Poké Co. looks to support the community in as many ways as they can, and collects and donates to local food banks twice a year. Guests who would like to help donate can drop off food items at any local Island Fin Poké Co. when the months of donations are announced. To donate and help other Floridians, please visit https://www.islandfinpoke. com/

The YMI Group is a leading full-service provider of mechanical contracting based in Elk Grove Village, Illinois, in the Chicago market area. Linc Service is a franchise brand of ABM Franchising Group, an operating unit of ABM. “The YMI Group is a stellar example of construction and service expertise, and I’m excited to have them join the Linc Service network,” said Bruce Phibbs, Senior Vice President of ABM Franchising Group. “While facilities today navigate new regulations and rising costs, we’re looking forward to helping YMI grow their business with Linc Service expertise and support in HVAC asset management.” “We’re growing our commitment to proactive and preventive care,” said Albert D. Youna, President of The YMI Group. “Becoming part of a network of contractors sharing best practices and leveraging the systems that Linc Service provides will help us deliver the increased benefits of asset care to our clients, from sustainability and cost-reduction to air quality management.” ABM Franchising Group offers a portfolio of franchise networks that deliver mechanical and electrical service and preventive maintenance solutions to commercial and industrial buildings. ABM Franchising Group consists of two franchise brands: Linc Service and TEGG. The YMI Group will operate under the Linc Service franchise brand.


SEROTONIN Welcomes It’s Newest Multi-Unit Franchise Developers

Serotonin Centers, the wellness and anti-aging/longevity franchise established by nationally-recognized fitness industry entrepreneur Eric Casaburi, recently welcomed its newest multi-unit franchise developers, Doctors Jody Junia and Olumuyiwa “Olu” Esuruoso, with the signing of a development agreement starting with 3 new centers in the suburbs of Nashville. Doctors Junia and Esuruoso have decades of combined experience working within Nashville’s medical landscape, providing for the healthcare needs of their local community. “My focus has always been on treating illnesses and finding cures for the ailments patients are suffering from,” Esuruoso said. “But this opportunity with Serotonin gives us the chance to work preemptively, providing people with the tools and services they need to protect their wellbeing and prevent a range of healthrelated hardships from taking hold in the first place.” Driven by an intent to make the brand’s resources and treatment options available nationwide, Casaburi said he is confident these newest franchisees will do an excellent job of furthering the Serotonin mission to help men and women around the country optimize their healthspan and maximize their human potential. The Nashville deal, which marks the transformational anti-aging brand’s first entry into the state of Tennessee, comes following a multi-unit deal announcement in New Jersey, where the first of five upcoming Serotonin Centers broke ground in August in Colts Neck, NJ. In addition, earlier this year, Serotonin announced a franchisee raised $6.5 million to expand with five new centers in its home-base market of Orlando, FL. To learn more about Serotonin Centers and its franchising opportunities, visit www.serotonincenters.com/franchising/.

PrimoHoagies Breaks Into New York with Ten Stores in Albany and Surrounding Counties Upstate New York, get ready for a hoagie takeover! PrimoHoagies, known for its gourmet hoagies with highquality meats and cheeses piled high on fresh-baked rolls, announced today that is has signed a deal for ten new locations in Albany, New York and surrounding counties. This marks the fast-growing brand’s debut in the state of New York, with at least two or three of the stores slated to open within the next year. “Expanding into New York has been a huge, long-term goal for PrimoHoagies and we’re thrilled to reach this milestone as we continue our momentum of growth throughout the country,” said Nicholas Papanier Jr., owner, president, and CEO of PrimoHoagies. “New Yorkers are going to be instant

fans of our truly authentic hoagies with one taste of the Primo difference. We can’t wait for hoagie mania to take over the state and to open the doors to many more locations in the years ahead!” This announcement comes on the heels of 28 additional stores awarded earlier this month, which will expand the presence of PrimoHoagies into the New Orleans area and further into North Carolina, Florida, Delaware, Pennsylvania, New Jersey, and Texas, another new state for the popular brand. With more than 140 stores planned to open in 2023, PrimoHoagies is making strong progress toward the goal of opening 300-350 locations in the next five years. Franchising MAGAZINE USA 9


cover story: Freddo

Freddo’s continued Expansion plans This month in Franchising Magazine USA we had the privilege of interviewing Freddo USA’s Gelato Shop. Made from passion from two Italian Families who banded together to give the USA one of the best Classic Italian Gelato’s on the market. So, let’s see how Freddo’s started and where they are now.

Describe your organization – how long has it been in operation? When did you start franchising? How many franchisees do you currently have? Freddo began operations in Buenos Aires, Argentina, in 1969, when two families of Italian immigrants joined to manufacture and sell classic Italian gelato. 10 Franchising MAGAZINE USA

Since then, they have aimed to produce the world’s best gelato, using nothing but the highest-quality and most natural ingredients. Today, more than 50 years later we pay homage to our Italian heritage through every step of our cooking process, providing the artisan quality that characterizes every product we make, offering an unrivaled experience with every bite. To ensure exceptional quality, Freddo

gelato is crafted with extreme care. Each flavor is churned for over four hours to obtain the most unique texture. The result is incredible creaminess in our unique recipes prepared with no additives or preservatives. Our ingredients come from all over the world, like our dulce de leche from La Pampa (Argentina), renowned for its high quality and silky texture, as well as carefully selected fresh fruit and nuts. Our portfolio includes more than 50 flavors to ensure a wide range of options are available for our consumers to enjoy at any of our stores, partnered retailers or homedelivery apps. We started with company-operated gelaterias in 1969 and in 1980 we began offering franchises.


are looking for partners “inWeevery state of the country, as a Master Franchise or a multi-unit operator.

and we plan to have 3 stores opened in that state by June 2023. We are looking for partners in every state of the country, as a Master Franchise or a multi-unit operator.

So why does Freddo stand out as a successful Franchise? In an age where the internet is prominent consumers have become more sophisticated and quality conscious. Milk based gelato is healthier than ice cream and unlike most of the industry, Freddo does not use base flavoring, nor use colorants or preservatives. Our artisanal production process gives a refined texture with less added air to the final product.

Our main product is artisanal gelato. This is served in cups and cones for in store consumption or take away packages of 1 kilo and a half kilo for home consumption.

Currently, we have about 160 franchised

and 7 owned stores in 7 countries: 114 in

Argentina, 21 in Uruguay, 15 in Brazil, 5

in Chile, 2 in Mexico, 2 in Panama and 8 in USA.

What is your main product and Service? Our main product is artisanal gelato. This is served in cups and cones for in store

consumption or take away packages of 1

kilo and a half kilo for home consumption. In our USA stores we offer 24 varieties

of unique flavors, mixing classic Italian

flavors with other unique and innovative flavors. We also offer pastries, coffee, milkshakes, and sundaes.

What type of person would ‘fit’ your franchisee profile? To become a Franchisee with one of our Freddo stores is easy, which means it can be operated by franchisees with no experience in gelato and/or F&B operations. It is an easily scalable business thanks to our products shelf life, storage and handling, which makes it attractive for multi-unit operators who wish to add a new business unit to their existing structure without having to expand it.

Where are your current locations/territories? Where are locations/territories available? Freddo has 167 stores, 8 are in the United States, 7 are in South Florida and 1 in South Carolina. Additionally, we are in the process of building 3 new stores in the east coast, and we have already signed a Master Franchise for the state of California, where the first store will be opened in the next months,

Finally, our top quality ingredients such as Argentine dulce de leche help us produce unique flavors that cannot be found anywhere else such as Pacific Coconut with Dulce de Leche, Mascarpone with Red Fruits from Patagonia and many more.

Deciding to choose Freddo’s as your next franchise is a no brainer. Here is why… Freddo’s have over 40 years of experience in franchising our gelaterias, we have partnered with operators of different levels of experience and have jointly developed a turn-key solution that ensures the delight of our customers and their success as franchisees. Prior to a launch, we offer property location, design and construction support alongside operational training and a marketing launch campaign. Whilst active, we offer ongoing marketing and operational support as well as supervision and a one stop shop for all supplies.

What are your Plans for new systems/concepts in 2023 We are entering 2023 with great momentum following a 30% of year on Franchising MAGAZINE USA 11


cover story: Freddo

year growth in 2022 and will focus on three areas. Firstly, continuing our US expansion with driven partners in all states. Secondly, strengthening our retail channels to increase our market share and brand recognition which will enhance the performance of our stores. Thirdly, to develop the delivery service where the market still has a lot of room to mature in the gelato sphere.

Where do Freddo’s see themselves in 5 years… BIGGER… At current growth rates, we should be active in at least 15 new states in the US and grow even more rapidly after that by becoming most the most relevant gelaterias of the US within the next 10 years. We believe we have a unique value proposition and product, which delights 12 Franchising MAGAZINE USA

American customers. In parallel, in 5 years we expect to have already reached our first thirty stores in Mexico and count with presence in Europe, our next destination.

What is your advice for those exploring franchise opportunities? “I would advise them to consider all options and choose one they are passionate about. Running your own franchise can be very rewarding but having a hands-on approach really helps the odds of that happening. Being committed to the project makes a huge difference and to help franchises be more invested, I would recommend them considering the franchise growth potential and their personal ability to scale the project. Operating a franchise that is on a upwards trend that provides tools for growth will be a very different experience from one that does not.”

Running your own “ franchise can be very rewarding but having a hands-on approach really helps the odds of that happening.

And lastly motivation is key in any business starting out… “We have a close relationship with all our franchisees which is built on open and transparent dialogue that helps us build and grow our services together. Freddo’s scalable solutions has always been a key differential and we see that proposition only getting better as we create new products to cater for local audiences. Currently, our international expansion is an attractive opportunity for existing and new partners to reach untapped territory that can offer high returns.”


Join the Leading Computer Service Franchise As a NerdsToGo franchisee, our entire team supports you and your business with the following: • Extensive business, marketing, and management training

“The military prepares you for this kind of transition in a civilian role,” said Turnbow. “For me, you have to be a good teammate and a good

• Our proven approach to sales and customer service

follower before being a great leader. I can be a great leader now because my service taught me what it means to be a good follower and how to play a role on a team.

• National conferences, training meetings, and information exchanges

“It can be difficult, especially if you start from

• Operational infrastructure tools, templates, and manuals

• Toll-free telephone support • NerdsToGo copyrighted marketing programs

NerdsToGo is honored to offer 50% Off our Franchise Fee for Veterans

scratch as I did,” he added. “But the best thing about being plugged into NerdsToGo is that a network of franchises and upper management are here to help. Everything about owning a business is learning, and I am learning every day.” Roger Turnbow | NerdsToGo - San Antonio NW, Texas

nerdstogo.com • 855-951-3840

Franchising MAGAZINE USA 13


EXPERT ADVICE: Evan Hackel | Founder and CEO of Ingage Consulting, and CEO of Tortal Training

Why Surveying Your Franchise Owners Is a Key to Franchise Success Would you like your franchisees to feel more engaged and valued by your organization? Would you like them to know that their suggestions and ideas are being heard and are making a difference? If you would like to reach those goals – and I believe that you would – I would like to make a simple suggestion:

Survey your franchisees! Surveys are not expensive. They do not require an immense expenditure of staff hours. They don’t even require advanced technology or specially trained personnel. Yet if you want to get the most benefits from surveys, it is important to do them right. Let’s look at some of the best practices to apply.

Carefully Define the Goals for Your Survey A survey is only as effective as they goals you define for it. So ask yourself what the main purpose of the survey is. What do you want to achieve as a result? Some goals could include: • To find ways to help franchisees get more value from the marketing services you offer. • To evaluate whether changes you made 14 Franchising MAGAZINE USA

in the last year are delivering the benefits you hoped for. • To determine whether franchisees are using and benefitting from the buying resources you make available. • To identify your future training needs. As you define goals, ask what you intend to do with the results. Try to envision what you will be prepared to do after survey results come in. Remember that if franchisees offer suggestions that you fail to acknowledge or use, they will probably become frustrated.

Create Benchmarks for Your Survey Benchmarks are measurables. Some examples could be: • Increased profits. • Levels of participation in franchisee buying programs. • Employee turnover levels. • Customer traffic. • Sales of specific products or services. • Franchisee satisfaction levels that they report on a statistical range. Benchmarks allow you to understand what has changed from one survey period to the next. They also help you compare what is taking place in your different locations. So be sure to gather those data points.

Commit to Surveying Regularly When surveys arrive at regular intervals, they become part of what franchisees expect. More of them will respond, and the quality of what they tell you will improve. In many cases, conducting an annual survey makes sense. But consider distributing your survey at a time of year when you are likely to get the most responses. What are the natural business cycles your franchisees experience? If


December is an exceptionally busy time for them, for example, avoid burdening them then with a survey to complete.

Explain the Benefits of Taking Part in Your Survey I would encourage you to trumpet the WIIFE (“What’s in it for me?”) reward that your franchisees will receive from taking part in your survey. It could be that the new marketing programs you will introduce will be just what they would like them to be . . . that customer traffic to their locations and profits will increase by 30% . . . or that their responses will be used to design the display materials that will be used in their locations.

Evan Hackel is a 35-year franchising veteran as both a franchisor and a franchisee. Evan is Entrepreneur, Author, Speaker, Podcaster. Evan is the CEO of Ingage Consulting and a advisor to Tortal Training. Evan is also host of the highly successful Training Unleashed podcasts and author of the book Ingaging Leadership Meets the Younger Generation. For more information, visit https://www.evanspeaksfranchising.com and follow him on LinkedIn https://www.linkedin.com/in/evanhackel/

If you don’t trumpet the benefits, chances are that your franchisees will see your survey as just one more responsibility or demand from franchise headquarters. Share the results of the survey, so they know you are really listening, and they will feel heard.

Make It Easy for Franchisees to Respond There are many online services that make it easy to design and distribute surveys and to gather and tabulate responses. But the goal shouldn’t be to create surveys that are easy for you to create and send out.

The goal should be to create surveys that your franchisees can complete and submit quickly and easily.

Use professional surveying companies Companies like Franchise Business Review offer survey options. Doing an annual survey with them or another franchisefocused professional survey company makes a lot of sense. They make it possible to compare your franchise’s performance to that of other franchises. This enables you truly compare how you’re doing with peers and the industry as a whole. This should be a complement to regular short survey you utilize throughout the year to get needed feedback.

Report Your Survey Results to Your Franchisees in the Right Way The franchisees who responded to your survey will be eager to know the results and findings, so don’t keep them

in the dark. But at the same time, don’t overburden them with a thick report that contains nothing but statistics and graphs. To respect their time, provide them a wellwritten executive summary and key results. The summery should explains key findings and what management plans to do with the information. If you don’t share the results your franchisees will assume you got negative feedback, and in time will get sick of responding, so participation will drop.

To Summarize . . . • Carefully define the goals for your survey • Create and use benchmarks • Commit to surveying regularly • Explain the benefits of taking part in your survey • Make it easy for franchisees to respond • Report your survey results to the franchisees who responded Franchising MAGAZINE USA 15


franchisOR IN DEPTH: JAN-PRO

JAN-PRO Franchise Development Takes Unique Approach to Growth, Attracting Legacy Owners The country’s premier commercial cleaning franchise continually creates multi-generation opportunities with proven business model JAN-PRO Franchise Development – the regional franchise system that manages regional professional offices and provides certification, ongoing coaching, and administrative support to independently owned JANPRO Cleaning & Disinfecting franchisees – is continuing to appeal to second generation owners, offering the opportunity to continue a family legacy and further the impact on the communities they support. The success with second generation JANPRO Franchise Development owners is a testament to the brand’s franchise model, the growing industry, and overall trust placed in the system, incenting owners not only to invest in themselves, but create future opportunities for their children

Tom, Carol and Ryan Richter

16 Franchising MAGAZINE USA

and their children’s children. Across the JAN-PRO Franchise Development offices, 12 second generation owners across the country, are passing their businesses onto their children. In fact, many of the top Regional Developer performing owners are either second generation or have plans to give their children the keys when the time comes to exit the business. - Paul & Carolyn Hawthorne of JANPRO of Richmond, passing down their business to their son, Jason Thibodeau - Moe Hassan of JAN-PRO of Raleigh, passing down his business to his son, Sean Hassan - Jay Waldron is priming his son, Connor Waldron, to acquire JAN-PRO of NE Georgia-Aiken - Dave Hughes has retired, passing on JAN-PRO of Little Rock to his son and daughter-in-law, Nolen & Rebecca Hughes - Jim & Anne Palkovic, owners of JANPRO of Nashville, are preparing their

Posch family

is humbling to see how “ Itmany of our partners are eager to continue their JANPRO Franchise Development legacy.

son Dan Palkovic to take ownership in the future - Owner of JAN-PRO of Utah, Tom Richter, who works closely with his son Ryan Richter. - Dave Schweitzer, co-owner of JAN-PRO Portland, acquired partial ownership of the business from his father-in-law, Jerry Erstgaard. - Brad Rush acquired JAN-PRO Atlanta from his parents, Ron and Jennie Rush, going on to additionally acquire JAN-PRO Oklahoma City, JAN-PRO of Phoenix and JAN-PRO of Central Alabama with his business partner, Tony Craig.

Hockensmith family


- Anthony Gentile, of JAN-PRO Huntsville, has taken over his father, Dominic Gentile’s, role as principal owner. Dominic remains a silent partner.

brand, and we are eager to see the number

- Ed Pierami & Trudi Pierami have elevated their son Jason as the VP of Business Development.

People are more likely to trust and return

- Bob and Mary Lou, owners of JAN-PRO of Colorado Springs, have appointed their sons Robb and Eric into leadership positions within the company with the expectation that they will eventually take on the business - Scott Hockensmith IV acquired JAN-PRO of Denver from his parents, Scott Hockensmith III and Candy Hockensmith. JAN-PRO Franchise Development serves as an effective vehicle for multigenerational business ownership with a proven business model that is recessionresistant and benefits from multiple recurring revenue streams that are long lasting. “It is humbling to see how many of our partners are eager to continue their JANPRO Franchise Development legacy, in addition to the commitment their families have to the communities they serve,” said Gary Bauer, president of JAN-PRO Systems International. “In taking on the family business, these second-generation owners are helping to certify, coach and support franchisees to ensure that local businesses remain safe and clean spaces for employees and customers throughout the year. It is undeniably a testament to our

Pierami family

of JAN-PRO Franchise Development

second-generation owners continually grow.”

to family-owned businesses according

to a recent survey. JAN-PRO Franchise Development is proud to provide

families the tools to build and support

JAN-PRO Franchise “ Development is proud to provide families the tools to build and support their entrepreneurial dreams across generations, helping to build trust within the local communities they serve.

their entrepreneurial dreams across

generations, helping to build trust within the local communities they serve. JANPRO Franchise Development Regional Developers act as regional franchise

owners that sell JAN-PRO Cleaning & Disinfecting licenses to entrepreneurs in their exclusive territories. They run

executive offices that focus on recruiting new independent unit franchise owners

and provide certification and support to existing unit franchise owners.

“The JAN-PRO Regional Developer

business model is really a hidden gem within the franchise industry because

there’s no other opportunity that offers as

much potential upside,” says Joseph Sloyan, Vice President of Franchise Development. “Our startup costs are relatively low

compared to other franchise opportunities, we have multiple, recurring revenue

streams and our business is both recession resistant and pandemic resistant.”

For more information about JAN-PRO Franchise Development, please visit: janprofranchise.com

Hawthorne Thibodeau

ABOUT JAN-PRO Franchise Development JAN-PRO Franchise Development has approximately 120 Regional Developers worldwide supporting approximately 10,000 franchisees. As Regional Developers, providing coaching, certification and admin support in the space between a successful system and the independent customer-level franchise owner is rewarding both financially and personally. With talented Regional Developers that have achieved success in their fields and were ready to bet on themselves with an established model, this diverse group is made up of business leaders, attorneys, scientists, strong middle managers, retail leaders, health professionals, selfemployed business owners, engineers, sales professionals, training directors, educators, and other careers. JAN-PRO Regional Developers Directors are a synergistic team of professionals who recognized that they would maximize their skills in a proven thirtyyear plus and top in category awardwinning system that will allow them to grow faster, be more profitable and build an organization that will provide greater equity than attempting to build an organization by themselves.

Moe and Sean Hassan

Franchising MAGAZINE USA 17


EXPERT ADVICE: George Knauf | Senior Franchise Business Advisor | FranChoice

Great Players Have Great Coaches 18 Franchising MAGAZINE USA

This is a fun time of year for sports fans: Baseball is in the playoffs, Hockey is starting a new season and we have both college as well as professional football. What is the common thread among all of them? Coaches help them pursue success! And not just one coach, multiple coaches. Keep in mind, these are pro athletes who have dedicated, in most cases, their entire lives to their profession. From the time they were kids they played their respective sports, honing their skills to make a high school team, then a college team that only a small proportion of high school players make then on to the pro level teams where getting a position is about as likely as winning the lottery.


So if we compared pro athletes to business professionals they have certainly put forth the same effort and achieved the same level of success as the best of the best in business. Then why, in business, do we tend to brush off the idea of using coaches to achieve greater success? Is it ego? Is it not understanding what a coach could bring to our game? For those pro athletes it is a combination of coaches that make up their support teams. The head coach oversees the team, he/she is the chief strategist (and yes there are advisors and coaches to the coach). Then there are coaches for the specific position groups that the players play or skills that are important. There are also strength and fitness coaches, nutrition coaches, psychology coaches and even coaches that help young players adapt to their newfound wealth and responsibilities. If you are looking at a franchise or already own one what is your plan to gain that same “unfair” advantage over your competition? Well, first of all you are looking at, or already own, a franchise. Franchises are teams of coaches and subject matter experts that you are hiring to accelerate your game plan. Do you know what one of their primary complaints are industry wide? That their franchisees don’t use them enough. Sure, most have programs to proactively go get in front of their franchisees, but should coaches have to chase their stars? Consider pro football for a moment, what does a quarterback do when they finish a series and walk off the field? They walk directly to their coordinator (coaches come with many titles) and sit down with a computer tablet to go over every play in that series to see what they did, what their teammates did and what their competitors did so that they will be better prepared for the next time they walk on the field. Who will you walk off the field and talk

George Knauf is a highly sought after, trusted advisor to many of the top franchise ownership groups in the world. With over 25 years of experience in both start-up and mature business franchise operations he is uniquely qualified to advise individuals that have dreamed of Building their own empires. Whether you have an existing portfolio or searching for your first franchise, he can help you to pursue your dreams. www.MyPerfectFranchise.com

to after every series of strategic actions? Will it be your franchisor’s marketing group for your next growth spurt, the support group to get added skills for your team or the training group to prepare to open your next location? Corporate America may not reinforce the benefit of coaches since their systems often have supervisors focusing on accountability. Most often this encourages their team to hide any need for coaching or support. Employees often fear that seeking help or guidance will hurt their chances for a promotion or a raise. The one exception is CEO’s who often use one or more coaches to stay at the top of their game. As a franchisee look at yourself as the leading business athlete you are, use all of the coaching that is available from your franchise company… and then some. Do you think the best athletes stop at using the coaches the team provides? NO CHANCE! A top athlete knows the physical difference between them and other top athletes is narrow, they need to find ways to expand the gap. That can be done via hard work to build strength, skills,

improve cardio ability or how they see the field and use strategy. There are a couple great business coaching franchises that could provide you a layer of support on top of what your franchisor offers and since they are franchises themselves they understand the systems that you need to dovetail into. So while your franchisor may be on the other side of the country, you can be face to face with a high powered business coach on a regular basis. The goal is to continuously sharpen your skillset so that you can compete and achieve your greatest goals and those you haven’t even imagined yet. And never forget that there is a life outside business, get coaching for your health and fitness, for your travel to see different places and maybe even become the coach yourself for your child’s sports team. Nobody wins a Super Bowl, World Series, Stanly Cup or makes it into the Hall Of Fame by accident. That applies to successful business owners as well. What is your success story? Let’s go find it!

Franchising MAGAZINE USA 19


franchisee in action: British Swim School

Becky Grindle shares her journey joining british swim school The path to business ownership is never a straight line. There are twists, turns, and detours. For some, it takes a while for them to even take that first step. For Becky Grindle, the proud owner of multiple British Swim School franchise locations, it took 30 years and a conversation over cocktails on an island in the Indian Ocean for her to begin her entrepreneurial journey. Her story proves it is never too late to pursue your dreams. Grindle, who has a background in computer science, built an impressive career at IBM. But she could never shake the influence of an entrepreneurial class she took while an MBA candidate at the University of Pittsburgh. Three decades later, she was finally ready to put those lessons to use. When she discovered British Swim School in 2013, it clicked — instantly. She was on vacation in Sri Lanka, where she met Rita Goldberg on a tour. Goldberg, a British native and former competitive swimmer, founded British Swim School and had just begun franchising the concept. She outlined the business model and the mission, which focuses on teaching children a crucial survival skill: swimming. Grindle was sold. That night at the bar, they wrote out one of those proverbial napkin deals. Three months later, they made it official. Fast forward to almost 10 years later, Grindle and her team operate 13 pools in two states, provide employment to 75 people, and best of all — have taught countless children how to swim.

Team Effort No one succeeds on their own. This was Grindle’s belief from the start. She knew 20 Franchising MAGAZINE USA


As one of the first “ franchisees of British Swim School, Grindle has had a front-row seat to witness the growth of the brand.

the people she surrounded herself with could make or break her company, so she set out to gather a solid management team who shared her vision and had skill sets that complemented one another. It is a decision she says has been crucial to her success. “At the beginning of my franchise journey, I brought in people to be my business partners — they included my son Ryan, Traci Brown, and Teri Choban. We’ve all worked together to build the business up over the years.” Other than that business course years ago, Grindle says she didn’t know anything about owning a business before she became part of the British Swim School franchise family. But she says the company made it easy to overcome that gap. “They literally gave me all the training needed to open and operate my business — whether it came in the form of a manual or hands-on. And even though I’ve been a British Swim School franchise owner for nine-plus years, the ownership education doesn’t stop. On top of the continuous training is the ongoing innovations in technology we get from corporate, which allows us to operate our business more efficiently, which ultimately has a positive impact on our booking rate and bottom line.”

The Franchise Fit One of the main things that attracted the mother of three to British Swim School is the mission. She says it is hard to ignore how much good the franchise does in the communities they serve. “We are saving the lives of children through swim lessons. This is a skill that

will remain with our students for the rest of their lives.” British Swim School provides a goaloriented program, teaching children and adults of all ages, some as young as 3 months, water safety and survival skills, along with swimming stroke development. While parental supervision is always the number one safety measure, research shows that participation in formal swim programs, such as those offered by British Swim School, can reduce the risk of drowning by 88% among children who are most at risk for deaths caused by drowning. Grindle also liked that British Swim School was affordable. It didn’t require a million-dollar investment, as franchise owners don’t have to “own” a brick-andmortar location. The business operates on a unique model that utilizes existing and often underutilized pools — such as hotels and gyms. This saves hundreds of thousands of dollars on construction costs and the model substantially cuts down on overhead. It also allows for a quick startup since there is no time wasted on real estate transactions and buildouts. She and her team recently expanded her franchise empire to Chicago, where she purchased an existing territory and quickly turned it into a success. Unlike her other pools, which are leased, Grindle and her team had full rights to the facility 24/7. It allowed her to expand the number of days and times she offered swim lessons. Taking advantage of the versatility and scalability of the British Swim School business model is another area where Grindle shines. “We can scale our business horizontally by adding additional pools, or we can scale

it vertically by adding additional days to our schedule. We can add supplementary programming, too. There are so many ways to generate additional revenue streams aside from the core swim skill classes. For example, we offer lifeguard certifications and a program called Aqua Active, which is a series of adult aquatic exercise classes. We even run a water polo program.” Ashley Gundlach met Grindle for the first time more than three years ago when Gundlach joined the company. In fact, Grindle was the first franchise owner Gundlach, who is now the system’s president, met in person, and she set a pretty high standard. “Becky Grindle is definitely someone that other franchise owners look to as a business role model or for support. In fact, she was so well thought of that she is the first recipient of the British Swim School Neptune award,” says Gundlach. “It is our equivalent of franchisee of the year. It’s a peer-nominated award and is bestowed on the franchise owner who has supported their fellow franchisees in their system the most and demonstrates the most enthusiasm and positivity for the brand.” As one of the first franchisees of British Swim School, Grindle has had a front-row seat to witness the growth of the brand. “It has been so exciting and gratifying to see all we have accomplished as a franchise over the last 10 years, and I’m positive the next 10 years will be even more amazing. With an opportunity like British Swim School, there is no reason to wait 30 years to act on your entrepreneurial dreams. Like the famous sneaker company slogan, just do it. You’ll be glad you did.” For more information about franchising with British Swim Schools, visit https:// britishswimschoolfranchise.com. Franchising MAGAZINE USA 21


HAVE YOUR SAY: Property Management

How Property Management Inc. Has Become One of the Largest Franchises of Its Kind in the US The property management brand has hit the 400 unit milestone and is making an imprint with its unique and profitable business model.

When it was founded in 2008, Property Management Inc. (PMI) was one of the first property management franchises in the country. Entering into a market that was full of business opportunities, CEO, Co-founder, and President Steve Hart created a recessionresistant model with multiple pillars and streams of revenue for franchisees. In addition to being one of the oldest franchises of its kind in the nation, it’s now one of the largest. Hart and his extensive team have grown PMI into a brand with over 400 territories, 100,000 properties and $50 billion in assets, located in 47 states and places like the Dominican Republic, Puerto Rico, Malta, and Costa Rica. The explosive and record-setting scaling efforts that PMI has undergone have been recognized by Franchise Direct, which

22 Franchising MAGAZINE USA


Having the ability to “ diversify your focus within PMI is one of the things that really makes it stand out from other property management companies.

placed the brand as #73 on their list of the top 100 fastest-growing franchises in the United States. One of the major factors contributing to how the company can grow so fast and so successfully is that PMI has four pillars of service that franchisees can choose from: residential management, commercial management, association management, and short-term rental management. Most owners start with one but then eventually expand to others, bringing in additional revenue streams. “One of PMI’s biggest milestones has been the buildout of all four pillars. When we first started 10 years ago, no other brand offered multiple pillars, and as time has gone on, our competitors have remained the same while we’ve continued to add solutions to our franchise,” explains Hart. “We call ourselves industry leaders, and we back it up—no one is doing what we’re doing in property management.” Its residential pillar offers high monthly management fees for brokerage services, property inspections, leasing and setup fees, and more. Association management, which has grown to become PMI’s second most popular pillar, provides a lucrative business opportunity with the per-unit fees collected. The commercial pillar allows franchisees to have longer leases and lower risks with business owner tenants. And short-term rentals offer a high per-night revenue, and travel keeps picking back up following the coronavirus restrictions. “Having the ability to diversify your focus within PMI is one of the things that really makes it stand out from other property management companies,” says Carey Jones, who owns PMI Cornerstone in Powder Springs, Georgia. “They have systems in place that allow you to grow in many different directions.”

PMI also has focused heavily on acquisitions, offering smaller property management companies that are tapped out on business access to a nationwide network. Those who convert their existing property management business to a PMI franchise have unparalleled training, support, and brand recognition. “We work with many independent managers who convert their businesses and are amazed at how fast and far they can grow with our brand name and system,” Hart explains. The franchise is also happy to offer secondary income to real estate professionals who would like more opportunities amidst a tricky buying and selling market. “There are a lot of realtors wondering if real estate sales will stop or go backward and how they will get paid. We’d love to work with these realtors and help them pick up an additional revenue stream by doing property management with us,” Hart says. “Our goal is to be known as the brand that consolidated the industry.” With 15 years of proven success in the industry, PMI offers new franchisees the chance to operate under the top name in the business. The brand already has systems, processes and an extensive network in place, meaning franchisees don’t have to recreate the wheel and start from scratch trying to make their name in the real estate world.

“Our business model provides property managers with the tools, technology, and support needed to expand their businesses, and we’re finding that just about any property manager can achieve their goals more easily with our assistance,” Steve Hart adds. Vienna Lin was one such professional who was an independent real estate investor and property manager. When she was ready to grow to the next level, she was pleased to find PMI and all the brand has to offer. “I wanted a better system to organize everything, but I didn’t want to waste my time building a system. If I can pay a small royalty percentage and have a team help grow my business, that’s huge,” says Lin. “I joined PMI because they have already done all the groundwork, and I really like the system they have built.” Franchise owners at PMI pay an initial investment between $53,225 and $205,350. This includes $45,000 to $205,050 that must be paid to the franchisor, along with expenses for rent, software, insurance, certifications, equipment, and supplies. In return, franchisees see average returns of $2,870 per door for residential units (with an average of 106 homes per franchisee), $291 annually per association unit (with an average of 590 units per franchisee), and $7,463 per short-term rental key (with an average of eight vacation homes per franchisee). Franchising MAGAZINE USA 23


WOMEN IN FRANCHISING: Cornbread Farm to Soul

Cornbread Farm to Soul:

The Soul Food Franchise Soon to be Rolling Out Franchise Opportunities

Cornbread Plans Expansion Throughout NYC and Surrounding Areas While frequent restaurant goers might be satisfied with time-tested menu items such as the hamburger or pizza, there is an emerging demand for something new that could truly satisfy their changing tastebuds. Cornbread Farm to Soul – the fast-casual restaurant focusing on savory soul food and family-friendly experiences– looks to meet this demand through the creation of a new franchise opportunity. The brand now plans on opening more locations in the next few years. They have three locations in the NYC/NJ area with the latest one opening in Brooklyn. Cornbread specializes in mouthwatering soul food creations such as baked mac & 24 Franchising MAGAZINE USA

cheese, collard greens, yams, chicken and of course the signature cornbread. The brand obsesses over every detail of each meal. From the first ingredient, to the right combination of seasoning, to the final product, Cornbread has worked hard to develop flavor profiles of every single dish. Some other Cornbread menu items include soul food classics such as catfish, cabbage, and savory peach cobbler. Cornbread was created by co-founders Adenah Bayoh and Elzadie Smith. Smith, a native of Tifton, GA, has a background in culinary arts as well as a family history of being in the kitchen. Her grandmother was a farmer and restaurant owner in the South, where she should would learn some of her skills. Her entrepreneurial spirit and passion for cooking connected her with Bayoh to create the Cornbread chain. Smith’s recipes are healthy, savory and are

responsibly sourced. The two set out to become pioneers as the first successful soul food chain. Bayoh, a first-generation immigrant, managed to escape the civil war in her native country of Liberia at age 13. When she first arrived in the U.S., she dreamt of becoming one of the most successful


Cornbread specializes in “mouthwatering soul food creations such as baked mac & cheese, collard greens, yams, chicken and of course the signature cornbread.

organizations, Cornbread wants to show the world that we truly encourage positive change.” The brand is a franchise that truly believes in second-chances and a renewed sense of community. It exemplifies this through its efforts to provide employment and advancement opportunities for formerly incarcerated individuals and other types of marginalized populations. Their ideas are centered around a positive energy that fuels the brand’s integrity and promise to serve great food. “I want to bring a franchise opportunity to everyone, especially to give the change for minorities and women to run a restaurant they will be proud of. We are dedicated to helping future franchisees feel the love customers give us every day as we prepare our chicken, fish and amazing turkey wings from our heart and soul,” Bayoh said.

Whether through donating “ meals or partnering with local organizations, Cornbread wants to show the world that we truly encourage positive change.

entrepreneurs in her new home. Bayoh worked hard to become the owner of 8 restaurants, which include 4 IHOP

franchises in northern New Jersey. She opened her first IHOP at the age of 27,

making her one of the youngest franchisees in the country at that time.

As Bayo and Smith set out to open their own fast-casual restaurant business,

they set their hearts on soul food. Soul food is a category of food that has the power to bring people together and lacks representation in most communities and within the franchise industry. The duo now aims to distinguish and establish their franchise system through Cornbread’s unique company goals, values and its promise to continually service local residents in communities where they operate and help more women and minorities become successful franchisees. “Cornbread prides itself on building excellent teams that help serve the community. We work to connect with communities and learn what they need,” Bayoh said. “Whether through donating meals or partnering with local

With three locations currently open and operating in New York and New Jersey, Cornbread is now looking to rapidly expand throughout the East Coast focusing on New Jersey and the New York City area. For more information on Cornbread, or its franchising opportunities, please visit https://cornbreadsoul.com/franchiseopportunity/.

ABOUT Cornbread SFounded in 2017 by Co-Founders, Adenah Bayoh and Elzadie “Zadie” Smith, Cornbread specializes in mouthwatering, soul food creations such as baked mac & cheese, collard greens, yams, chicken, signature cornbread and other specialty menu items. Cornbread is based in New Jersey and currently has three locations open and operating in the NYC/NJ area. For more information, or if interested in Cornbread franchising opportunities, please visit https://cornbreadsoul.com/ franchise-opportunity/. Franchising MAGAZINE USA 25



november 2022

cover story

Grease Monkey

Poised for Next Era of Growth

latest news

automotive franchising

Reasons to Choose an A

automotive francise

as Your Next Investment Franchising MAGAZINE USA 27



conte nts

automotive fr anchsing Cover Story 32 Grease Monkey: Grease Monkey Poised for Next Era of Growth – Surpassing 500 Units

What’s New 30 Franchising News Announcements from the Industry

Feature Article 34 Chris Conner: Reasons to Choose an Automotive Franchise

32

Franchisee in Action 36 Tint World: Tint World®’s proven franchise model

Franchisor in Depth 40 Enterprise Holdings: Expands Global Footprint into South Africa

Snapshot 38 Ziebart: Ziebart Expands International Growth Across 7 New Countries

38

36

Have Your Say 42 Snap-on Tools: Your golden tickett

40

42 Franchising MAGAZINE USA 29


f o o d f r a n c hi s i n g f e at u r e

RNR Tire Express Lands on Franchise Times’ List for 2022’s Most Successful Franchises For yet another year, RNR Tire Express (RNR), the nation’s premier tire and custom wheel franchise retailer, has found itself ranked amongst some of the most profitable franchise brands in the country after having been named to the 2022 Franchise Times Top 500 listing. And thanks to the RNR team’s tireless efforts over the course of the last year to expand the franchise into new states and territories, the company came in at number 237 for this year’s ranking. The ranking further validates the metrics that the RNR team has secured this year alone. Including having signed 3 franchise agreements for 8 new franchise locations, helping to bring the total number of units in operation to 173 across 27 states. “It seems almost impossible to receive an honor like this without thinking back to where it is we started 22 years ago. A humble beginnings moment, so to speak,” said Larry Sutton, founder and CEO of RNR

Tire Express. “It’s even harder to ignore those responsible for our having made this year’s ranking possible. More than anything, this is a reflection of the culture our team has cultivated and the incredible work each and every team member has done from the top down.” A significant factor in RNR’s consistent year-over-year growth has always been the franchise opportunity’s appeal to men and women from all backgrounds and walks

Tint World® Named a Top Franchise for Veterans by Franchise Business Review

of life. In fact, more than 80 percent of RNR Tire Express franchisees are multi-unit owners with little to no experience in the automotive industry. RNR Tire Express is actively seeking qualified multi-unit franchisees who are looking for scalable growth or are seeking an extremely stable, predictable and secure essential franchise. https://rnrfranchise.com/.

Tint World® is the largest and fastest-growing automotive accessories and window tinting international franchise, specializing in window tinting, protective films, vehicle wraps, audio and electronics, security systems, car and truck accessories, wheels and tires, detailing and ceramic coating, and installation services. To identify the companies on the list of this year’s Top Franchises for Veterans, Franchise Business Review analyzed data from over 2,500 franchise owners, representing more than 300 brands, regarding their overall satisfaction with their brands and their likelihood to recommend them to others.

Tint World® Automotive Styling Centers™, a leading auto accessory and window tinting franchise, was identified by independent research firm Franchise Business Review as one of just 80 franchise brands to be named an award-winning franchise in its 2022 report on the Top Franchises for Veterans. 30 Franchising MAGAZINE USA

“Veterans are a critical part of franchising’s success, and franchising needs more business owners with the leadership skills, resilience, and can-do attitude of veterans,” said Eric Stites, founder and CEO of Franchise Business Review. “Not all franchises are created equal, but the 80 brands on our list of the Top Franchises for Veterans have satisfaction ratings by their veteran owners that are 10-30% higher on average. That’s why we do what we do … we survey thousands of franchisees every year and make those reviews available to prospective business owners to help them understand which franchises are the top opportunities based on the actual experiences and satisfaction of other veteran franchise owners.”


Don’t miss an issue

Get the App cover story: Freddo

are looking for partners “inWeevery state of the country, as a Master Franchise or a multi-unit operator.

and we plan to have 3 stores opened in that state by June 2023. We are looking for partners in every state of the country, as a Master Franchise or a multi-unit operator.

So why does Freddo stand out as a successful Franchise? In an age where the internet is prominent consumers have become more sophisticated and quality conscious. Milk based gelato is healthier than ice cream and unlike most of the industry, Freddo does not use base flavoring, nor use colorants or preservatives. Our artisanal production process gives a refined texture with less added air to the final product.

Freddo’s continued expansion plans This month in Franchising Magazine USA we had the privilege of interviewing Freddo USA’s Gelato Shop. Made from passion from two Italian Families who banded together to give the USA one of the best Classic Italian Gelato’s on the market. So, let’s see how Freddo’s started and where they are now.

Describe your organization – how long has it been in operation? When did you start franchising? How many franchisees do you currently have? Freddo began operations in Buenos Aires, Argentina, in 1969, when two families of Italian immigrants joined to manufacture and sell classic Italian gelato. 10 Franchising MagaZinE Usa

Since then, they have aimed to produce the world’s best gelato, using nothing but the highest-quality and most natural ingredients. Today, more than 50 years later we pay homage to our Italian heritage through every step of our cooking process, providing the artisan quality that characterizes every product we make, offering an unrivaled experience with every bite. To ensure exceptional quality, Freddo

gelato is crafted with extreme care. Each flavor is churned for over four hours to obtain the most unique texture. The result is incredible creaminess in our unique recipes prepared with no additives or preservatives. Our ingredients come from all over the world, like our dulce de leche from La Pampa (Argentina), renowned for its high quality and silky texture, as well as carefully selected fresh fruit and nuts. Our portfolio includes more than 50 flavors to ensure a wide range of options are available for our consumers to enjoy at any of our stores, partnered retailers or homedelivery apps. We started with company-operated gelaterias in 1969 and in 1980 we began offering franchises.

Our main product is artisanal gelato. This is served in cups and cones for in store consumption or take away packages of 1 kilo and a half kilo for home consumption.

Currently, we have about 160 franchised

and 7 owned stores in 7 countries: 114 in

Argentina, 21 in Uruguay, 15 in Brazil, 5

in Chile, 2 in Mexico, 2 in Panama and 8 in USA.

What is your main product and Service? Our main product is artisanal gelato. This is served in cups and cones for in store

consumption or take away packages of 1

kilo and a half kilo for home consumption. In our USA stores we offer 24 varieties

of unique flavors, mixing classic Italian

flavors with other unique and innovative flavors. We also offer pastries, coffee, milkshakes, and sundaes.

What type of person would 10, franchisee ISSUE 12, nOVEmbEr ‘fit’VOL your profile?2022 To become a Franchisee with one of our Freddo stores is easy, which means STORY it canCOVER be operated by franchisees with no experience in gelato and/or F&B operations.

freDDo’s

continued expansion plans

It is an easily scalable business thanks to our products shelf life, storage and handling, which makes it attractive for multi-unit operators who wish to add a new business unit to their existing structure without having to expand it.

Where are your current locations/territories? Where are locations/territories available? Freddo has 167 stores, 8 are in the United States, 7 are in South Florida and 1 in South Carolina. Additionally, we are in the process of building 3 new stores in the east coast, and we have already signed a Master Franchise for the state of California, where the first store will be opened in the next months,

Finally, our top quality ingredients such as Argentine dulce de leche help us produce unique flavors that cannot be found anywhere else such as Pacific Coconut with Dulce de Leche, Mascarpone with Red Fruits from Patagonia and many more.

Deciding to choose Freddo’s as your next franchise is a no brainer. Here is why… Freddo’s have over 40 years of experience in franchising our gelaterias, we have partnered with operators of different levels of experience and have jointly developed a turn-key solution that ensures the delight of our customers and their success as franchisees. Prior to a launch, we offer property location, design and construction support alongside operational training and a marketing launch campaign. Whilst active, we offer ongoing marketing and operational support as well as supervision and a one stop shop for all supplies.

SpECial fEaTuRE

automotive franCHises

What are your Plans for new systems/concepts in 2023 We are entering 2023 with great momentum following a 30% of year on

Great Players Have Great CoaCHes

Franchising MagaZinE Usa 11

4 Daily Habits to KeeP your youtHful Curiosity

franCHisinG news

annOunCEmEnTS fROm ThE induSTRY Franchising MagaZinE Usa 1 The magazine for franchisees • W W W.franchsingmagazineUsa.com

www.franchisingmagazineusa.com

Franchising MAGAZINE USA 31


au to m ot i v e f r a n c hi s i n g f e at u r e

COVER STORY: GREASE MONKEY

Grease Monkey Poised for Next Era of Growth – Surpassing 500 Units

Leading Automotive Aftermarket Repair Facility Franchise Fuels Expansion with Multi-Unit Operators Grease Monkey®, a flagship brand under the FullSpeed Automotive® umbrella, is gearing up for its next era of growth as it is set to surpass 500 units open by mid-2023. Multi-unit expansion continues to play a strategic role in the brand’s development as new and existing franchisees are doubling down on growth opportunities, riding the wave of Grease Monkey’s nationwide growth by expanding their portfolios. Currently, much of the Grease Monkey system is comprised of multi-unit franchisees. Driving Grease Monkey’s franchise growth strategy is the newly appointed President of Franchise, Ron Stilwell. Previously serving as Chief Development Officer for FullSpeed Automotive, Stilwell has played a significant role in helping grow FullSpeed Automotive’s unit count by 31% in 2022 to date. With a competitive edge, boasting 35-plus years of industry experience, Stilwell is leading the strategy 32 Franchising MAGAZINE USA

of the operations department, development, training, purchasing, and more. FullSpeed Automotive is building a team of best-in-class leaders to elevate and fuel growth for its flagship brands. With a fresh, revitalized approach to the business and the implementation of several strategic enhancements, the future is bright for Grease Monkey, as this is an exciting chapter in the organization’s growth story.

Multi-Unit Franchisees Building Robust Portfolios Grease Monkey is seeing increasing interest from those looking to diversify their portfolios, while expanding with existing franchisees. For example, Tyson Daniels took a leap of faith and left his job to go out on his own nearly 10 years ago. Purchasing his first Grease Monkey franchise has provided many opportunities and individual growth. Since then, he’s bought and sold locations, doubled revenue, and is always looking for ways to continue growing the number of shops and service offerings. To date,

Ron Stilwell

Daniels’ portfolio consists of seven Grease Monkey facilities, and he is in the process of acquiring three more. “With the right concept and a proven track record, now is the time to commit to accelerated development,” said Daniels. “Follow the model and commit to executing at the highest level, and you’ll see the sales increases follow. This will open the door to more growth opportunities.” When franchisees sign on for a threecenter minimum agreement, they receive multi-unit discounts on the franchise fee


(first location: $39,900; second location: $20,000; third or subsequent locations: $15,000 each). Another standout multi-unit franchisee is Brian Morrison, who brings 23 years of automotive industry experience to the table as he’s grown his portfolio to include six Grease Monkey facilities – with one additional site in development – and three SpeeDee Oil Change & Auto Service® locations. One aspect of the business model that initially caught Morrison’s eye was that it offered a wide array of services beyond quick-lube and preventative maintenance. With a full-service operation – from brakes to tires, oil changes, manufacturer’s recommended services, and more – the business allows the opportunity to provide an array of services that customers need. In addition, Morrison was particularly interested in the Veteran program for franchisees. Specifically, Grease Monkey ranks no. 6 in Entrepreneur Magazine as a Top Franchise for Veterans, and as an IFA VetFran member, Grease Monkey offers a $10,000 discount off the franchise fee for Veterans and First Responders. “The Veteran program allowed me to save almost $40,000 in my first year of business, which has certainly paved the way for my continued growth,” said Morrison. “I don’t know what the total unit-count endgame looks like, I just know that building my empire is easy, fun, and rewarding. So right now, I don’t see an end in sight.”

Paving the Way for Aggressive Franchise Development With an aggressive franchise development and M&A strategy, Grease Monkey plans to continue expansion efforts across the country. Leadership sees a particular growth opportunity in several markets to include: Southern California; Phoenix, AZ; Houston, TX; and key DMAs in Florida such as Jacksonville, Miami, and Orlando, among other territories nationwide. In 2022, FullSpeed brands have grown from 703 units to over 900 company,

franchised, and licensed units. FullSpeed also recently unveiled its highly anticipated new store models that are set to fuel the next wave of expansion. “2022 has been a strong year for Grease Monkey,” said Stilwell. “You can see growth is accelerating. We’ve invested resources and capital to prepare for the future and are committed to upholding our position as a leader in franchisee support and unmatched customer service. There’s vast whitespace across the country, and we’re laser-focused on breaking into these untapped markets.” When franchisees invest with FullSpeed Automotive brands, they’re investing in an organization with a strong culture, solid systems, and proven business models backed with a combined 70+ years of experience in providing quality car care in the industry.

‘Store of the Future’ – New Store Models Grease Monkey hits the accelerator on franchise growth with new store models designed to improve customer service within compact real estate footprints. The ‘Store of the Future’ models emphasize an enhanced customer experience while improving efficiency for franchisees who are driving nationwide expansion. The auto aftermarket repair industry has been largely outdated and untouched, making the all-new model a revolutionary move in an effort to modernize the industry. The key features of the new prototype include new express lanes with a 15-minute stay-in-the-car model, clear and directional signage on the parking lot to bring ease to the consumer, all new comfortable lounge areas and patio seating

with refreshments and entertainment for units that already provide additional services, and state-of-the-art technology and artificial intelligence that will educate, inform, and streamline the customer experience. The store will have a distinctively branded exterior featuring a new slogan, “Done Fast. Done Right.™” Square footage will vary based on real estate. The new model can also be adapted to fit existing auto-service facilities. Beta tests are beginning this year and will roll out to new franchisees, with the option for existing franchisees to upgrade next year. “While the customer experience is at the forefront of every strategic decision, we anticipate the flexible, new store models to be a real source of attraction for eager and sophisticated franchisees,” said Stilwell. “When franchising, it’s critically important to ensure that the cost of the build works well with the economic model and provides a great ROI for years to come. We feel we’ve achieved that with these new prototypes, saving money and construction costs while maximizing operational efficiencies to drive franchisee profitability.” With fast-growth and strong performance – boasting $1,452,160 average net sales for the top quartile of sales averages* – Grease Monkey is looking to bring on qualified and engaged individuals seeking single, multi-unit, and conversion opportunities. For more information, visit https:// greasemonkeyfranchise.com/ or call 800364-0352. *Based on franchisee-owned Grease Monkey centers that were in the Top Quartile of average sales for fiscal year 2021. This information appears in our 2022 FDD under Item 19.

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FEATURE ACTICLE: Chris Conner | Founder | Franchise Marketing Systems

Reasons to Choose an Automotive Franchise

as your next investment If you are someone considering franchise investment, an automotive franchise may be the right road. These franchises offer a fantastic opportunity to step into a stable, lucrative industry. Statistics tell us that if you’re reading these words, your household most likely owns at least two vehicles — as a matter of fact, 15 million vehicles were sold in the U.S. last year alone and there are currently 284 million cars on the road. The demand for car-centric concepts is certainly there. This market offers variety far beyond an oil change. Here are four ideal concepts to rev up revenue in your life.

More Than Vanity Typically, health and cars are not related — until now. As more research emerges and awareness spreads on the importance of skin protection, window tint shops and their customers are catching on. Increasing demand for better UV protection has 34 Franchising MAGAZINE USA

Auto franchises give you a proven step into an industry “ where you can make money, enjoy what you do, and serve your community. Many auto-related concepts are recession-resistant and applicable within any major market.


Chris Conner has worked in the franchise development industry for almost 20 years and helped over 600 brands franchise their brand and develop franchise distribution channels. He founded Franchise Marketing Systems in 2009, which now includes a team of 27 franchise consultants based in and Canada and supports brands around the world to grow and scale through franchise expansion. Visit www.fmsfranchise.com for more information

parts and equipment needed to complete the job. Customer convenience is a huge differentiator for this and any mobile concept (we can all relate to not needing a ride to and from the brake shop being very attractive). More points of viability are the high profit margins, flexible scheduling, and easier scalability.

resulted in a surge for dependable window tint companies. Tint Experts has answered the call. The brand only carries film verified to block UVA and UVB rays, resulting in 99.9% infrared reduction. With this drastic blockage, the heat reduction is quite noticeable. Plus, tint attracts people for the luxurious, high-end look it gives to vehicles. All in all, window tint is a winning choice for auto franchises.

Auto franchises give you a proven step into an industry where you can make money, enjoy what you do, and serve your community. Many auto-related concepts are recession-resistant and applicable within any major market.

Proprietary Product Lines As you consider the many automotive franchises in the market today, take a look at concepts that offer application of products not found anywhere else. For example, Drexler Ceramic has created a proprietary product line created for interior and exterior protection solutions. Franchise owners will experience dependable product sourcing and guaranteed quality. This high-end ceramic coating is extremely marketable in the car detailing space. Many transactions are higher tickets due to the nature of the business. As with any specialty concept, customer retention is high due to brand loyalty as trust builds.

Must-Have Repairs When it comes to vehicle repairs, there are many that are non-negotiable. Brakes, oil, tires — these are the types of needs that make so many auto concepts recessionproof. One such must-have is glass repair.

Windshields, for example, can crack from a small pebble at high speeds. The unexpected very well may be covered under insurance, motivating customers to opt for a repair sooner rather than later. American Mobile Glass Repair, for example, covers all glass replacement. This is also a great type of business to choose since it is applicable for commercial clients, such as dealerships or truck fleets.

To learn more about the above concepts or to find out about other automotive franchises visit www.fmsfranchise. com. My team and I can guide you to an investment that best suits your desires and resources. Do you already own a business and are interested in learning more about how to franchise your business? Give us a call at 800-610-0292 or email us at info@franchisemarketingsystems.com.

Staying Mobile Any business that goes mobile automatically lowers overhead. Auto Llama is a fantastic example of a mobile concept that does this. The Cincinnatibased franchise specializes in brake repair, going straight to the customer with all Franchising MAGAZINE USA 35


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franchisee in action: Tint World®

Tint World®’s proven franchise model

drives success of new store in Springfield, Pa. Brad Lloyd’s lifelong passion for automobiles led him to Tint World® Automotive Styling Centers™ after a lengthy corporate career. Now he’s one of the franchise owners powering leading auto accessory and window tinting franchise as it continues its successful national expansion with the 36 Franchising MAGAZINE USA

opening of its new store in Springfield, Pennsylvania.

truly connect with a franchise concept until I discovered Tint World®.”

“I’ve always been a car guy, so when

Founded in 1982 and driven by a commitment to outstanding professional service, Tint World® specializes in an array of premium aftermarket products and services, including window tinting, audio and electronics, security systems, car and truck accessories, wheels and tires, detailing, and ceramic coating. The

I decided to look into franchising

opportunities, Tint World® was the obvious

solution,” Lloyd said. “It was a time in

my life when I needed a transition, and I

knew franchising offered the freedom and flexibility I was searching for. But I didn’t


With the success and support I’ve felt throughout the whole process, I have confidence that this team truly cares and wants my business to grow.

premier automotive styling franchise also offers an unmatched selection of products from the industry’s leading brands. “Because of my interest and experience, I recognized the quality and value they offer,” Lloyd said. “I immediately knew that owning a Tint World® franchise meant I would get the chance to spend every day doing something I already love — and getting paid for it.” Lloyd’s journey to the Tint World® family was driven by more than passion, however. He was ultimately won over not just by Tint World®’s comprehensive selection of highquality products, extraordinary service, and market-leading value. Ultimately, franchisees are the foundation of Tint World®’s strategy for growth and success. The corporate team, led by CEO

and president Charles J. Bonfiglio, ensures that franchise owners are positioned to succeed. Tint World®’s proven, predictable franchise model equips them with all the tools they need to offer value and performance to customers in their service areas. Those tools, including ongoing training and support, marketing resources, and the company’s powerful proprietary systems and processes, have been developed over more than 40 years. “The team at Tint World® headquarters has enormous energy and drive, and you can see it every day,” Lloyd said. “The company’s open and inviting spirit makes new franchisees feel like they’re joining a family instead of a business. Whether it’s training new franchisees, helping owners resolve issues at their stores or setting up new systems, it’s easy to tell that they’re

all experts and they all want to see owners grow their business. That inspires franchisees to continuously perform their best.” In addition to Tint World®’s popular automotive products and services, Tint World® Springfield is meeting demand in the greater Philadelphia community for the company’s commercial and residential offerings. Leaning into the growing need for home and business window tint and protection, Lloyd is taking advantage of Tint World®’s flexibility and comprehensive offerings in order to deliver just what his community is asking for. “One lesson I’ve learned from my experience with Tint World® is to always trust your gut,” Lloyd said. “With the success and support I’ve felt throughout the whole process, I have confidence that this team truly cares and wants my business to grow.” Tint World® Springfield, located at 674 Baltimore Pike, #2, Springfield, Pennsylvania 19064, serves all of Springfield and the Media, Drexel Hill, Newtown Square, West Philadelphia, West Chester, Ridley Park, Wayne, Folcroft, Ardmore, and Broomall communities. Call (610) 214-2083 or visit https:// www.tintworld.com/locations/pa/ springfield-097/ for more information. Tint World® Automotive Styling Centers™ is America’s largest and fastest-growing automotive accessories and window tinting international franchise, with locations in the United States, Canada, Saudi Arabia, and the United Arab Emirates. Franchise opportunities, including opportunities for master franchises, are available worldwide. Visit https://www.tintworld.com/franchiseopportunities for more information. Franchising MAGAZINE USA 37


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snapshot: Ziebart

Ziebart Expands International Growth Across 7 New Countries Leading Automotive Franchise to Enter The Netherlands, Azerbaijan, Iraq, Kuwait, Ivory Coast, Nigeria & Greece

Keeping vehicles looking new, extending their life and ensuring the highest resale value are three of the many reasons Ziebart products and services continue to be in high demand around the world. Now, with over 400 locations and 1,300 service centers in 36 countries, Ziebart International Corporation announced it has signed Master Franchise agreements in seven new countries, including The Netherlands, Azerbaijan, Iraq, Kuwait, Ivory Coast, Nigeria and Greece. The first Ziebart location in The Netherlands had a soft opening in late August with an official opening planned for late September. A franchise agreement for a new location in Azerbaijan was recently signed, along with a location in Kuwait, both set to open in mid-October. In addition, there will be a new location in Iraq that will open in November. The Ivory Coast location is planning to open in early December, and both Nigeria and Greece locations are planning to open their doors in early 2023. “We continue to see heightened demand for vehicle protection services domestically 38 Franchising MAGAZINE USA

and overseas,” said Thomas A. Wolfe, President and CEO of Ziebart International Corporation. “As more consumers understand the value of investing in their current vehicles to keep them protected and looking like new, we foresee ongoing interest from Master Franchisees looking to bring Ziebart to their respective countries.” A Global Automotive Aftermarket Report projects the growth of $542 billion by 2026 up from $438 billion in 2020. With that growth in mind, Ziebart is expected to experience consistent growth in markets across the globe, breaking ground in even more countries in the near future. In addition, the franchise also opened three new locations last year – Ontario, NY and Irmo, SC as well as the highly anticipated Australia location. These new franchise locations are owned and operated by existing multi-unit operators, as well as new franchise owners.

“The concept of extending the life of your vehicle is something that will always cross cultural borders,” said Naji Younes, Vice President of International Business Development. “Wanting to protect your car from the elements and looking and feeling new is universal.” Backed by more than 60 years of experience in automotive aftermarket franchising, Ziebart is actively seeking qualified franchise prospects to join its growing global network.

ABOUT Ziebart Founded in 1959, Ziebart International Corporation is the worldwide leader in premium automotive appearance and protection services that extend the life of vehicles. Ziebart operates over 400 locations, with 1,200 service centers, in 36 countries. Ziebart continues to grow and offers domestic and international franchising opportunities, a best-in-class investment for qualified prospects. For more information about Ziebart including franchise opportunities, please visit www.ziebart.com


have you heard

about our our Next Feature?

Pet Friendly Products and Services Next month our Special Feature on Pet Friendly Products and Services provides the perfect opportunity to showcase your Franchise. For advertising opportunities please contact Vikki Bradbury at: vikki@cgbpublishing.com

magazine usa Franchising MAGAZINE USA 39


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franchisor in depth: Enterprise Holdings

Enterprise Holdings

Expands Global Footprint into South Africa Enterprise Holdings, the world’s largest vehicle rental business, today announced the addition of new franchise locations featuring car rental options from Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car through the Woodford Group in South Africa. This marks the first time Enterprise Holdings brands will be available in South Africa.

of the brand. The company has invested heavily in technology

The Woodford Group offers a range of product offerings within the

Jon Flansburg. “Our new partner in South Africa has always put

automotive industry including comprehensive logistic solutions,

an online vehicle auction platform and Woodford Car Hire, South Africa’s largest independent car rental company and the mainstay 40 Franchising MAGAZINE USA

to automate and simplify customer interactions and has earned a

reputation in the market for innovation and disruption. Woodford has also become synonymous with excellent customer service

and is the highest-rated car rental company in the country across review platforms.

“At Enterprise, we aim to partner with local providers that have a

strong reputation for customer service excellence,” said Enterprise

Holdings Assistant Vice President of Global Franchising – EMEA, an emphasis on bringing a personal touch to its service, and its

investment in technology and wide selection of vehicles will ensure the best possible experience for our customers.”


Airport in Durban, and four inner-city branches at key locations across the country. “The Woodford Group has been considered a trailblazer in the local car rental business, so we’re proud to align ourselves with a global pioneer like Enterprise, who we know share common goals and values that will take us into a new era,” said Group CEO, Mohamed Owais Suleman.

Woodford Group will serve the Enterprise Holdings brands at key locations in South

Africa including Cape Town International Airport, OR Tambo International Airport

in Johannesburg, King Shaka International

Woodford Group, a family-owned company, is recognized as a leading provider of mobility solutions within the South African marketplace, which complements Enterprise’s company vision to be the world’s best and most trusted mobility solutions provider. The company began in 1991 with a mission of providing dependable and affordable car rental to everyday South Africans. Established in 1957, Enterprise Holdings operates a network of nearly 10,000 neighborhood and airport rental locations in more than 90 countries and territories

across the globe. Since 2012 Enterprise has pursued an aggressive global growth strategy dramatically expanding its international footprint through franchise partners. The company has experienced massive growth in Europe, the Middle East and Africa over the past 10 years with operations in 51 countries and territories, up from just three 10 years ago. Enterprise expanded to Africa for the first time in 2019 with operations in Egypt and announced plans for expansion into Morocco earlier this year. In addition to strong international growth, Enterprise has demonstrated sustained success by maintaining a focus on exceptional customer service and developing a range of high-performing business lines and mobility solutions for its customers. For more information about Enterprise Holdings, visit www.enterpriseholdings.com.

ABOUT Enterprise Holdings Enterprise Holdings is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Holdings and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers. Privately held by the Taylor family of St. Louis, Mo., Enterprise Holdings manages a diverse fleet of more than 1.85 million vehicles through a network of nearly 10,000 fully staffed neighborhood and airport rental locations in more than 90 countries and territories. Franchising MAGAZINE USA 41


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HAVE YOUR SAY: Snap-on Tools

snap-on tools

your golden ticket

The Snap-on Franchise Snap-on’s franchise business comprises of a mobile tool store that is owned and operated by the franchisee. Utilising a network of over 180 franchised locations in Australia and New Zealand, franchisees sell and service the top tool brand in the world directly to professional tool users at their place of business. This includes companies associated with the repair or service of cars, trucks, motorcycles aeroplanes and marine vehicles.

Snap-on Tools was founded in 1920 in Milwaukee, Wisconsin, USA. Five unique handles and ten sockets that snapped on interchangeably, coined “Five do the work of Fifty.” This launched a company that is now a global entity. In Australia and New Zealand, Snap-on Tools commenced operations in 1988.

power tools, diagnostics, tool storage units

Snap-on Tools is a leading innovator, manufacturer and marketer of hand tools,

maximum performance, durability and

42 Franchising MAGAZINE USA

and equipment solutions for professional

tools users. The company is known as the world’s leading tool brand. Snap-on has

more than 56,000 products and operates in more than 130 countries.

Ajit Ponnambalam, the Managing Director of Snap-on Tools Australia and New

Zealand states, “Snap-on is an iconic brand that has been around for over 100 years.

Our high-quality products are well known for their craftsmanship and delivering versatility.

Over the years, Snap-on has seen growth due to the strength of its franchising business model in Australia. The resilience of the business meant during the peak of the pandemic, Snap-on franchisees were still able to operate due to being considered an ‘essential service’. What is worth noting is that in 2021, Snap-on Tools Australia and New Zealand franchisees went on to record their best sales results ever! This is an impressive feat considering all the challenges that were brought on by COVID-19.

What Makes Snap-on a Great Franchise Opportunity Snap-on is an award-winning franchise with over 4,500 franchises globally. Snap-on is one of the largest non-food franchisors in the world. When you become a Snap-on franchisee, you are supported by a dedicated field team,


have a number of franchisees who have been with the business for over 30 years. Some even have two or three mobile stores.”

customer service, franchise coordinators and much more. “Snap-on is a trusted brand that has been in Australia and New Zealand for almost 35 years,” mentions Ponnambalam. “The extensive training you’ll receive in Dallas USA and the support you’ll receive when you start on the road and afterwards is second to none”. On-going support and training are provided once a franchisee is on the road. Additionally, franchisees have opportunities to attend conferences, a variety of training sessions and sales meetings throughout the year. There are also regular competitions and special deals to excite and engage with customers. Regular events are held to network with other franchisees. Snap-on is actively involved in Australia & New Zealand motorsport supporting V8 Supercar Teams Kelly Grove Racing, Erebus Motorsport and DJR Racing along with our brand ambassadors Todd Waters and Jake Jones.

Achieve Success with Your Own Snap-on Franchise Purchasing a Snap-on franchise is a life-changing decision. It offers endless possibilities and a potential for you to grow and expand. Ponnambalam acknowledges this, ”We

“The longstanding franchisees have become successful as they are loyal, dedicated and driven. They are hardworking individuals who have a passion for the brand and automotive industry”, says Ponnambalam. “These franchisees have rapport with their customers, building long and solid relationships which brings fulfilment and job satisfaction. Some of our most successful franchisees have the back-end support from their partners while the franchisees are out on the road running the day-to-day operations and visiting service departments.”

The Golden Ticket Competition Increasing the head count of Snap-on franchisees in Australia and New Zealand is important to expand the business. Franchise recruitment campaigns are conducted frequently through digital advertising and print means. The Golden Ticket Competition is an innovative idea that arose in early-2020. It was an effective way of tapping into the franchisees’ network using the power of word of mouth. Be it friends, acquaintances or customers, a franchisee has a wide range of people they can talk to about franchising opportunities with Snapon. Referring someone they know to be a Snap-on franchisees is great leverage for Snap-on as a franchisor. “The franchisee has the relationship in place. They can show firsthand how

the business and operation works. The franchisees understand what it takes to be successful in running a Snap-on franchise”, says Ponnambalam. The Golden Ticket Competition was very successful, resulting in a high number of leads converting into franchisees. “Our Golden Ticket promotion has been a great platform to generate excitement amongst our franchisee network by creating the money can’t buy experience” says Ponnambalam. “In August 2022, we had 4 franchisees and partners travel to Dallas, Texas for a once in a lifetime experience where they got to see the sights of Dallas, attend our global Snap-on Sales Franchise Conference and meet fellow franchisees from around the world”.

Are you ready to drive your own success? Snap-on welcomes those from a diverse range of backgrounds to get in touch. Business-minded individuals who share our values and take pride in their work are the type of people we are looking for. If you are passionate about Snapon, driven, motivated and have a strong work ethic then a Snap-on franchise is a great opportunity for you. Mechanical experience is not required, but you must have people and basic computer skills, plus a willingness to learn. If you are interested in joining the world’s leading tools franchise, visit www.snapontools.com.au/franchise, email sota.franchise@snapon.com or phone 1800 762 766. Franchising MAGAZINE USA 43


EXPERT ADVICE: Lucas Frey | CEO | Bella Vista Executive Advisors

4 Daily Habits to Keep Your

Youthful Curiosity

Opening your new franchise is exciting, and the amount of learning in a short period keeps a new franchise owner engaged. So how do you keep your enthusiasm after the second or third year? The systems you and your team designed are working, your business is providing you income, and you have a staff running the daily operations. This article helps you uncover habits to keep your passion strong. Passion is defined by Webster as “a strong liking or desire for or devotion to some activity, object, or concept.” It is a fiber of the culture of any successful organization, including your franchise. How a leader’s passion appears to others varies greatly depending on their personality. One 44 Franchising MAGAZINE USA

successful franchisee may exude warmth subtly. Another may choose grand gestures so everyone sees their drive. Be authentic. Your underlying “enthusiasm or excitement” is present…or not. The key for successful franchisees is figuring out how to be passionate about the process of leading their employees. Those you work with want to make a difference. That difference can be as focused as helping a co-worker get a child to school or as broad as saving the whales. Developing and displaying your authentic passion inspires those around you to extraordinary achievements. There is a balance between invigorating passion for fueling your franchise success and unhealthy obsession leading to catastrophic burnout. Ask yourself these 4 questions:

• Do you enjoy the process of leading your company? • Do you grind out each day and end up mentally spent? • Do your daily to-do’s pile up with no end in sight? • Can you unplug from your franchise for 2 weeks on vacation? Exception for new franchisees developing their business from scratch. Burnout is a spectrum and creeps into existence. The questions help you determine where you may fall.

Your passion fosters an inspirational culture. These 3 activities are critical to keeping your employees enthusiastic at work:


Luke Frey improves franchise owners’ businesses where corporate support alone fails. He brings 26+ years of varied professional experiences including 20 years as a franchise owner of ImageFIRST Cincinnati, 6 years as an industrial engineer for a Fortune 250 company and 19 years as a volunteer firefighter. All of these experiences, in addition to his drive to learn, have brought him to be a positive driving force for other franchise owners’ successes. To learn more about Luke and how Bella Vista Executive Advisors can help, please click HERE www.bellavistaexecutiveadvisors.com

1

Encourage your associates to explore

How can your franchise impact the industry in general, your franchisor specifically, and your clients? ImageFIRST - Cincinnati was the first franchisee of the franchisor. We found differences in the operations manual and the realities of our facilities, which my crews helped identify and communicate to the franchisor. These insights aided subsequent franchise locations overcome their obstacles more efficiently. Professional development fuels enthusiasm. Consistently challenge your associates to take “one more step” in their development. Added training to fortify current skills or adding new ones keeps your franchise moving forward. Training the Terrace Park Firefighters beyond the volunteer requirements opened the door to working with other departments on whom we depended. Internal communications systems encouraging cross-departmental networking are beneficial for your franchise. Best practices are shared. Forming teams to overcome significant performance challenges is more natural. Camaraderie is enhanced and wins are celebrated.

2

Create systems that allow experimentation to challenge “this is the way it’s always done.” An internal feedback system focusing on behaviors rather than feelings helps your employees identify and improve areas needing help. A great design also establishes a vehicle to recognize wins.

Shared and cross-functional workspaces help establish cohesion and focus on organizational goals. Insulating functional groups is counter-productive in exploiting inter-departmental synergies. Management must support experimentation with resources, actions, and systems. Those systems reward low-risk experimentation even if the outcome differs from the hypothesis. Proving a new process isn’t efficient provides insights not previously known.

3

Establish your franchise’s path following the priorities from your strategic plan Communicate these objectives. Set intermediate successes and celebrate when achieved. Ensure daily activities align with your long-term goals. “Don’t build a team that will fuel your ‘ego’. Build a team that has the skills, desire & passion for fueling the ‘vision’.” — Yvonne Pierre

4

Fuel your passion

Your initial enthusiasm for starting your franchise will fade unless you take positive action. Keeping your passion strong is critical for long-term success for 3 reasons: • Your employees watch you making sure your actions align with your words. Show them what passion looks like. A well-trained group of individuals passionate about meeting performance goals creates an unstoppable organization. • Successful franchisees challenge themselves daily. You must stay engaged. Keep your franchise moving forward each day.

• Feeding your passion is the key to developing new leadership skills. You also build on and perfect the skills you have.

These 4 daily habits are the prime rib buffet to feed your passion. • Read about leadership, your industry trends, your franchisor, or for fun for at least 30 minutes daily. It’s the third thing I do every morning before the rest of the house wakes. If you’re wondering, visiting the “head” is the first, and making the coffee second. • Write for at least an hour each day. Put your processes and systems in writing, create a new training opportunity for your crews or keep a daily log. Do something daily, keeping you practiced to articulate your knowledge and showcase your employees. • Teach others what you know. The franchisor and other franchisees can gain valuable lessons from your actions. As the first franchisee of ImageFIRST, we stayed in constant contact with the franchisor. As a result, we tweaked the operations manual the first few years, and subsequent franchisees benefited. • Your network is valuable. Let me say that again; YOUR NETWORK IS VALUABLE. Take action to keep your current network close and never stop growing your circle. Be a part of an industry-specific association as well as those focused on franchising. Join a local Business Networking International (BNI) chapter or your local Kiwanis. Keep up to date with franchising trends in general. Great leaders are passionate about their industry, company, and, most importantly, their associates’ success. You can take steps today to foster passion in those working with you. Even better, you now have the tools to re-establish the love you felt when you first started your franchise. Your employees and clients, and colleagues are watching you.earling Franchising MAGAZINE USA 45


franchisee in action: Pet Evolution

Pet Evolution

Announces Its Entrance into Michigan Amid National Franchise Expansion As the pet industry continues to grow, owners across the nation are looking for high quality services, products and food to help their fur babies live a long and healthy life.

exciting concept to Michigan. Pet Evolution awarded local entrepreneurs Ryan and Trish Gusick with a Regional Developer License that includes 24 locations throughout Michigan, focusing on the Greater Metro Detroit area and Grand Rapids.

Pet Evolution, a Minnesota-based healthy pet supply franchise dedicated to providing the highest quality food, treats, grooming, self-wash and mobile nail trims, is working to meet this demand through national franchise expansion. Most recently, the brand has announced its entrance into Michigan for the first time.

Hoping to lay his roots in his home territory of Northville, Ryan and his wife Trish are excited to begin their work at Pet Evolution as a family. They are now on a mission to find franchisees who will be the perfect fit to run new locations across the state. The couple aims to open a flagship location close to home in order to be hands-on from the start and work closely with their community.

With four locations currently open and 11 more in development throughout the U.S., now is the perfect time to bring this 46 Franchising MAGAZINE USA

“We are so thrilled to work together to

We are so thrilled to work together to grow this incredible brand and bring it to families throughout Michigan.

grow this incredible brand and bring it to families throughout Michigan,” said Ryan. “The whole team at Pet Evolution has such passion for the customers, the franchisees, and of course, the pets. We are so excited to be joining such a fantastic team and bringing the best quality pet care to communities throughout our home state.” “As someone who has worked with a lot of businesses, I was immediately impressed with Pet Evolution’s model,” said Ryan.


The whole team at Pet “ Evolution has such passion for the customers, the franchisees, and of course, the pets. We are so excited to be joining such a fantastic team.

after both having watched their childhood dogs suffer through the itchy paws, chronic ear infections, and multiple vet trips of undiagnosed food allergies. The brand began franchising in 2021 after Peter Carlson, President of Pet Evolution Franchising, LLC, fell in love with the brand and smart business concept. The brand promise is to improve the lives of pets in local communities by carrying only high-end, select pet food products. Full-service grooming appointments are available and a premium self-serve dog wash option for those who need frequent, quick and easy dog baths. The brand also offers monthly membership options and mobile nail trims to make it even easier on the customer to care for their pets from the comfort of their own home.

“In all my previous experience, I don’t think I’ve ever seen such a cohesive and impressive team like the one Pet Evolution has. That was part of what instantly appealed to me about this opportunity.”

in Michigan owning a pet, the brand is confident that it will thrive across the state through its commitment to provide local communities with first-rate products and services for pet health.

With Pet Evolution’s unique features such as self-serve dog washes and mobile nail trims, opening locations across Michigan will fill a demand in the market for innovative and high-quality pet nutrition, grooming and supply needs. By taking a holistic approach to pet health, Pet Evolution promises to uphold high standards and always provide your pet with only the best nutrition to live a long and healthy life. With over 60% of families

“We are so excited to bring Ryan and Trish onto the Pet Evolution team. Their business experience and passion for pets make them the perfect couple to bring our concept to Michigan,” said co-founder Rian Thiele. “We are confident that the Gusicks will do a phenomenal job as regional developers and will help us accomplish our goal of helping more pets live the good life.” Pet Evolution was founded in 2012 by friends Rian Thiele and Mike Osborn,

Pet Evolution offers an unparalleled, fullysupportive franchising opportunity, led by a team with a combined 65 years in the franchise industry helping to develop more than 27 national brands. Pet Evolution currently has four locations open, and 18 licenses awarded. With 12 Regional Development territories awarded, the brand is looking to expand its presence in Arizona, California, Florida, Illinois, Maryland, Michigan, Minnesota, Texas, Virginia, Washington D.C, Washington and Wisconsin. Pet Evolution is actively seeking single and multi-unit franchise partners across these states and while they encourage those with franchise experience to apply, their approachable system is designed to accommodate first time franchisees as well. Above all else, Pet Evolution is searching for partners that have a love for animals. For more information on franchising with Pet Evolution, please visit: www.petevolutionfranchising.com Franchising MAGAZINE USA 47


SNAPSHOT: Edible Arrangements®

Edible Arrangements® TargetS Multi-Unit Expansion in Alaska For The First Time Leading franchisor of gifting and fresh fruit snacks, treats and arrangements bringing widely recognized brand to new regions, actively seeking franchise agreements Edible Arrangements, the largest global franchisor of stores offering fresh fruit snacks, dipped treats and fresh fruit arrangements and the United States’ favorite gifting company, is looking to expand its presence in “The Last Frontier” with a goal of breaking into the market and opening four new franchise stores across Alaska by the end of 2023. Most franchise ownership opportunities are available in the greater Anchorage region, but the brand has also identified Juneau and Fairbanks as destinations ready to take on fruitful opportunities. With multiple franchise locations worldwide, Edible Arrangements is bringing to Alaska massive business opportunities – rivaled only by the size of the Denali – for the state’s aspiring business owners and entrepreneurs to reap the benefits. Edible Arrangements’ robust catalog of gifts, including fresh fruit arrangements, chocolate Dipped Fruit®, fresh fruit smoothies, assorted baked goods, fresh flowers arrangements, platters and more, have become a part of all of life’s sweetest and most precious moments for people around the world. The brand intends to ensure communities across Alaska can experience the same under the leadership of strong local partners as franchise owners. “Edible has been around for more than two decades, and it’s about time we bring the brand recognized by the masses for sweetening moments that should be remembered that we’re known for to the great state of Alaska,” said Ramzi Daklouche, vice president of franchise sales at Edible. “As a recognized industry leader for the work done 48 Franchising MAGAZINE USA

across franchising, Edible is opening up new opportunities to invest in with an innovative and disruptive business model that includes expanded product offerings, dedicated field support, robust expansion plans, and a vision for the future that’s shared by our experienced team.” With no franchise locations currently open and operating in the area, Edible Arrangements is building momentum to break into the Alaskan market, seeking multi-unit investors looking to grow their business endeavors. Eligible prospects should possess the ability to invest approximately $183,600 to $409,700 per franchise location. Edible Arrangements offers its franchisees comprehensive corporate and onsite training, unparalleled technology, daily store support and national brand recognition marketing programs. Multiunit store development plans and financing options are also available for qualified applicants and incentive programs for veterans and first responders. “I am delighted for the opportunity for interested entrepreneurs in Alaska to join the incredible ecosystem and Edible Arrangements team,” said Uri Geva, an Edible Arrangements franchise owner with 28 locations across three states. “Business ownership with Edible Arrangements

has given me opportunities I could never have imagined. Edible Arrangements’ omnichannel business model allows for growth and ability to expand all while giving our guests more ways to gift, treat, and shop for the people they care about - making every experience with our gifts meaningful to all.” Potential prospects interested in learning more about Edible Arrangements and its growth opportunities in Alaska, the rest of the United States and Canada are invited to visit ediblefranchise.com.


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HAVE YOUR SAY: Brian Herskovets | Director of Franchise Operations | Angry Crab Shack

How I’m Preparing Our Rapidly-Growing Seafood Franchise for an Even Bigger 2023

With 21 years of restaurant industry experience under my belt, I’ve learned a thing or two about efficient restaurant operations, processes and people. As the new Director of Franchise Operations at Angry Crab Shack, I’m bringing everything I’ve learned about operations to the rapidly-growing seafood boil franchise.

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From inventory to training, technology, and customer experience – there’s a lot that goes into running a successful restaurant. Whenever someone asks me the key to growth, I keep it simple…. give the guests what they want. From employees to our Franchise Partners, you must invest in your training processes, quality control and atmosphere to keep guests satisfied and coming back for more.


is to continually “ My goal collaborate with our Franchisee Partners and employees who work in our kitchens every day.

My ultimate goal in my new role is to open 10-15 new Angry Crab Shack locations per year while implementing the necessary programs to grow both revenues and earnings for our Franchise Partners worldwide.

Research, Planning and Action Any seasoned business person will tell you that the first step in building a successful strategy is “Managing by Fact”. It all starts with understanding the current facts and then implementing a plan that addresses the strengths, weaknesses, opportunities and threats relative to these facts. The first thing I did when I joined Angry Crab Shack was to conduct a detailed SWOT Analysis. I took a deep dive into areas where our Franchise Partners are succeeding and into areas needing improvement. You quickly realize that certain factors, such as supply chain disruptions or the nationwide labor shortage, are out of your control, but that doesn’t mean you can’t be proactive and creative in tackling these challenges head on. Through Angry Crab Shack’s strong vendor relationships, we’re able to help Franchise Partners maintain their inventory, stabilize pricing agreements, and keep our healthy profit margins afloat. At the same time, exploring additional partnerships is high on my list of priorities. I’ve also immersed myself in the company’s culture with the goal of building strong relationships with our Franchise Partners. Collecting their feedback provides a deeper understanding of how we can continue to set them up for success. Of course, auditing is not a “one and done” process. Reviewing results monthly with each of our Franchise Partners ensures incremental improvement while cementing those relationships crucial to our mutual success.

Finally, we review our long-term strategy every six months, making changes where necessary. This is especially important in such a volatile economy.

Bring on the Tech One key strategy to streamline operations is to continually improve our various technology platforms, including those relative to our point-of-sale-systems, guest loyalty programs and staff training. The days of jam-packed training binders are long gone, replaced by on-line portals. Angry Crab Shack’s on-line training resource, CrabLab, provides Franchise Partners and their employees with everything they need to know about their restaurant’s operations – from video training modules to standard operating procedures. Meanwhile, our all-in-one restaurant growth platform, Momos, has made guest engagement and marketing a breeze. Guests are always just a click away, and combined with other platforms like social media, no questions or feedback ever goes unaddressed. We will continue to expand and improve these technologies while adding new ones to ensure continued growth in Franchise Partner revenues and earnings.

Quality Control is Key It’s hard to predict what the economy might look like in the coming years. No matter what happens, staying true to your mission and goals and never cheapening our brand or products is key. Guests should be able to walk into any of our restaurants and know they’ll be served the same, unique, high-quality seafood they know and love – whether they’re at their local restaurant or at one hundreds of miles away. Seafood in particular can be a trickier product to maintain, especially for to-go orders. Throughout the past few years, Angry Crab Shack has invested heavily in to-go packaging specifically designed to keep seafood tasting hot and fresh. We’ll continue to innovate in these areas where possible. Back-of-house operations play a major role in food quality. Efficient processes, careful

handling of the food and timely delivery to our guests are all essential to a consistent, high-quality experience for our guests. My goal is to continually collaborate with our Franchisee Partners and employees who work in our kitchens every day, to innovate new ways of streamlining operations and incorporating them seamlessly with front-of-the-house operations.

Achieving Financial Benchmarks Angry Crab Shack has set the standard in the seafood boil category for restaurants that produce outstanding revenues and earnings. My job is to expand on that success by ensuring that our strategy includes all the necessary components for supporting our Franchise Partners, including a qualified team, dedicated to assisting them in achieving incremental improvement in top-line revenues and bottom-line earnings. In addition to the aforementioned programs of planning, training, streamlined operations and technical innovations, our Franchise Partners will continue to be supported by an expanding team of seasoned professionals to assist them in developing the necessary marketing campaigns to drive guest traffic to our restaurants while maximizing earnings. Finally, our support staff is fully experienced in managing critical costs such as food costs and labor. By comparing Angry Crab Shack’s benchmarks for these and other costs of operations, to actual Profit and Loss statements for each of our Franchise Partners, our support team can provide recommendations for their incremental improvement.

Stay Focused on the Strategy At the end of the day, my new role comes down to two primary goals…. open new Angry Crab Shack locations while expanding revenues and earnings for our Franchise Partners worldwide. Utilizing my analysis of the facts and diverse industry experience, a well thought out plan and a dedicated team to support our Franchise Partners, I’m confident in achieving and surpassing these goals. Franchising MAGAZINE USA 51


The public and policymakers need to understand franchising. Our purpose

@OurFranchise is an industry-wide campaign created to spread the word about the value of franchising and share the stories of men and women just like you, who are leading the way as franchisors, franchisees, and franchise employees. The franchise business model has been proven time and time again to work, but it’s threatened when the public and politicians don’t understand how it operates to benefit local, independent franchise establishment owners and their communities. Putting a spotlight on real leaders succeeding with the franchise model is how we’ll ensure franchising is stronger than ever before.

Follow us

Share the tools and resources offered on AtOurFranchise.org/resources

Help us keep the momentum going

Since our launch in June 2016, we’ve reached 1.7 million people through outreach efforts, including events in key cities and states, where we spoke directly with business owners, employees, policymakers, and the media. Additionally, we’ve reached people across America through our website and social media channels, digital advertisements, and the promotion of We the Franchisees on Politico – but there is much more work to do. As a franchisor, franchisee, or franchise vendor, you are a leader in your community – and we need your support, now more than ever.

You benefit by joining

By joining @OurFranchise, you’ll get access to exclusive stories and resources that can help grow your franchise business, educate employees at all levels about the franchise business model, and share the economic importance of franchising with consumers. You will also have the opportunity to share your franchise success story with your peers. Visit AtOurFranchise.org Contact Erica Farage, Senior Director of Political Affairs and Grassroots Advocacy and Multi-Unit Franchisee Engagement International Franchise Association efarage@franchise.org (202) 662-0760

b

a

x

Our Franchise

@OurFranchise

@OurFranchise

This is just the beginning

Make sure you stay up to date with the campaign’s latest efforts through email updates and social media. Visit our website to read and share the latest stories of franchisors and franchisees making an impact in their communities. Become a franchise advocate to help ensure Americans, now and in the future, have the opportunity to start franchise businesses. Take the lead today!


november 2022

why franchising is still

the best choice

latest news in

veteran franchising

veterans:

it’s time to march to your own drum

airforce veteran transitions to new career with children’s sports franchise Franchising MAGAZINE USA 53


Leadership. Teamwork. Executing SOPs. Connecting veterans with education, resources and opportunities at vetfran.org

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conte nts

veter ans supplement 60

Franchisor In Depth

58 What’s New

56 Franchising News Latest News from Veterans in Franchising

Expert Advice 58 Catherine Monson: Why Franchising is Still the Best Choice

Snapshots 66 Office Pride: Ranks Among Entrepreneur and Franchise Business Review’s Top Franchises for Veterans

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72 Kumon: Kumon North America Franchisee Edward Lofland

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68 Pirtek USA: Veterans: It’s Time to March to Your Own Drum

Franchisee In Action 64 Skyhawks Sports Academy: Air Force Veteran Transitions to New Career with Children’s Sports Franchise

Q&A 62 Elvis Matkovic of Woodhouse Spa 70 Terry Wallace of Venture X

Have Your Say 60 Batteries Plus: Lands on Entrepreneur’s 2022 Top Franchises for Veterans List

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v e t e r a n s s uppl e m e n t

Stellar Service Brands Names Caleb Ward Vice President of Finance

Stellar Service Brands (“Stellar”), a multibrand residential and commercial service organization that includes Restoration 1, bluefrog Plumbing + Drain, The Driveway Company and Softroc, has named Caleb Ward its Vice President of Finance. As a key member of the finance team, Ward will be integral in setting the strategy for and overseeing financial planning and analysis across all the brands. “I am pleased to welcome Caleb to our leadership team; he will play a pivotal role

in driving strategic growth and innovation for Stellar Service Brands,” said Sherry Rose, chief executive officer of Stellar Service Brands. “Our recent relocation to Dallas has allowed us to attract top talent as we continue to expand. Caleb has a wealth of experience in the finance industry and his leadership skills will be a tremendous asset to the company as he joins the finance team under Jessica Wescott, chief operating officer and chief financial officer.” Prior to joining Stellar Service Brands, Ward

worked as a director of retail production and finance at Cardinal Financial Corp. Throughout his career, Ward has worked in various roles for Supreme Lending, Gold Medal Pools, and Reach Restaurant Group. Ward is a native Texan who received his Bachelor of Science in Finance, cum laude, from the University of Texas. “I am excited to join a company that not only possesses a number of reputable brands, but also has the potential for substantial growth over the course of many years,” said Ward. “I look forward to working with Sherry, Jessica and the team to move Stellar Service Brands forward in its financial, operational, and cultural transformation.” To learn more about Stellar Service Brands, visit Stellarservicebrands.com

Bach to Rock Music School Recognized as a Top Franchise for Veterans Bach to Rock, America’s music school for students of all ages, proudly announces it is recognized in the October/November 2022 issue of Entrepreneur Magazine on its prestigious list of the Top 150 Franchises for Veterans, attaining a ranking of number 33. The Top 150 Franchises for Veterans ranking considers each company’s veteran incentive, how veteran franchisees are attracted to and supported by the company, and how each company scored in Entrepreneur Magazine’s 2022 Franchise 500® ranking. Bach to Rock has been named to the Franchise 500® ranking consecutively since 2017. Bach to Rock waives 50% of the initial franchise fee and 100% percent of the royalty fee for the first six months of operation for all qualifying veterans honorably discharged on or after the year 2000. “I hope more veterans take advantage of our program as a way to become business owners and part of the Bach to Rock family.” Rick Wilson, owner of Bach to Rock Virginia Beach, participated in the veteran’s incentive program. He served four active years in the United States Navy as an operations specialist and an additional two years in reserve. “The veteran’s program was awesome. Very informative and helpful. The Bach to Rock corporate team was outstanding and continues to provide any assistance I need,” said Wilson. 56 Franchising MAGAZINE USA


Island Fin Poké Co. Is Bringing the Taste and Culture of Hawaii To Salt Lake City, Utah for The First Time Ever National franchise, Island Fin Poké Co. is expanding its fastgrowing Ohana for the very first time to the community of Utah, bringing its Hawaiian custom poké bowls to Salt Lake City with a new location set to open on October 24. To welcome guests into their Ohana, prior to opening day, on October 22, Island Fin is treating its new community members to a free regular bowl of delicious poké from 11:30am to 1pm. This marks its first ever location in Utah, with plans to expand and two more scheduled locations to open in the state. The expansion to a new market is reflective of Island Fin Poké Co.’s incredible growth. The brand is accelerating its national expansion, recently entering into four new markets, with 24 locations open, 58 sold, with multiple franchise areas under development. From the curated music to the friendly service at each counter, the smiling team members carrying food to each table and the genuine farewell each guest receives upon leaving, Island Fin

Poké Co. offers a full-service experience to every guest that walks through its doors, treating everyone like family. “This expansion is very exciting for our brand,” says Mark Setterington, CEO and co-owner. “As the poké industry continues to grow, we want people to not only taste great food, but experience an environment that is welcoming and a place where guests can leave feeling like they belong to our Ohana.” For more information, https://www.islandfinpoke.com/

Slim Chickens Continues to Expand Globally with Opening in Wolverhampton, UK Slim Chickens, a leading fast casual franchise, that features dine-in and drive-thru services in the better-chicken segment, announced today its new restaurant opening in Wolverhampton’s Sainsbury’s Supermarket. Reputable multi-unit operating group, Boparan Restaurant Group (BRG) has partnered with the Sainsbury’s team to open the location within its Restaurant Hub concept. The better-chicken brand has opened more than 190 locations in the United States and across the United Kingdom, and is known for its passionate group of followers and consistent service in the markets in which it operates. With more than 1,100 locations in development, the brand’s momentum proves its position in its category. “Boparan Restaurant Group’s commitment to the Slim Chickens brand and its continuous effort in helping to grow our global footprint across the UK is huge for us. Chicken lovers can now further divulge in our warm and savory chicken

paired with a variety of our house-made dipping sauces,” said Jackie Lobdell, Vice President of Franchise Development at Slim Chickens. “I am always so gracious to have a team like the Boparan Restaurant Group and the Sainsbury team, who are as passionate about the brand’s growth into new communities like I am. Both groups are the classic example of the type of operating groups we look to connect

with in our ongoing expansion efforts nationally as well as globally.” Slim Chickens’ franchise opportunity differentiates itself with prime markets available for multi-unit development, a passionate leadership team and worldclass franchisee support system. For more information on the Slim Chickens franchise opportunity, visit slimchickensfranchise.com. Franchising MAGAZINE USA 57


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EXPERT ADVICE: Catherine Monson, Cfe | Ceo | Propelled Brands

Why Franchising is Still

the Best Choice

The business model of franchising is one that continues to be relevant no matter the time or challenge. Franchising allows the prospective business owner the opportunity to get into business for themselves, but not by themselves. The franchisor develops a brand with systems and procedures to operate the franchise; the franchisor provides the model, marketing, advertising, training, tools, and operating system to successfully operate the business. And, as an added benefit, the brainpower of the entire network, including everyone at the corporate office and all of the franchisees, works together to find the best ways to keep and get more customers than the competition. The beauty of this model is that it helps anyone who is willing to work hard and follow the system to become a successful franchisee. If franchising is something you’re considering but are still not sure whether you should take the leap, 58 Franchising MAGAZINE USA

CATHERINE MONSON, CFE, Propelled Brands, CEO Immediate Past Chair of the International Franchising Association, IFA Catherine Monson brings 30 years of franchising and management experience to her role as CEO of FASTSIGNS International, Inc., and Propelled Brands, the multi-unit franchisor that includes FASTSIGNS®; SIGNWAVE® in Australia where FASTSIGNS centers operate under the SIGNWAVE brand; NerdsToGo® and Suite Management Franchising, LLC, the parent company of MY SALON Suite® and Salon Plaza®.

here are a few helpful things to consider:

A Proven Path to Business Ownership The franchising path affords the potential business owner lower risk than opening an independent business. By joining an established brand, one is able to take advantage of and build on the existing brand’s success. It’s similar to standing on the shoulders of giants who have already paved the way for your success. When we talk to existing franchise owners, they share with us to “just follow the system.” It takes trust at first, but over time, franchisees begin to see the value that the system provides and utilize the many resources at their disposal.

Training and Business Support Many franchisees have shared that the reason they chose a franchise business is the extensive training and support they knew they would receive from the team at the franchisor. A reputable franchisor will provide excellent training, operations support, sales and marketing advice, and supply chain savings. Small business owners have the daily challenge of wearing many different hats, and oftentimes, they struggle to run all parts of their business effectively. By purchasing a franchise business, someone not only purchases the business but, in addition, they benefit from an entire support team (from marketing to sales management and technology to


operations and more) who are merely a video call, phone call or email away. Franchising gives franchisees many tools and business training needed to leverage their growth. At FASTSIGNS International, Inc., we have an entire training team focused on educating future franchisees by bringing them up-to-speed on business and financial management, sales and marketing management, production management, the industry, and more in three weeks of initial training followed by training in their own center. In addition, our inhouse team hosts webinars and has built and maintained various resource sites that house a plethora of educational, business and marketing assets. One of our core tenants is franchisee satisfaction, and we live that every day from our corporate office.

A Strong and Vetted Group of Vendors and Partnerships With the power of size and scale, the opportunities available to franchise owners can also include things such as more affordable health insurance options or access to better vendor discounts across the supply chain. A larger franchisor is better positioned to leverage benefits from vendors and assists with the heavy lifting for negotiating better prices for franchisees, which they can then negotiate further on their own. The larger franchise network is also what enables the franchisees to tap into better cost savings that they would not normally have access to as a single business owner. In addition, the support team with the franchisor is daily working on behalf of all franchisees to find reputable vendors, new sources of supply, and create partnerships that help business owners increase their profitability, educate their employees and keep them on the cutting-edge of technology and trends.

Creates Opportunities and Generational Wealth Those who are turning to franchising are able to gain success and build generational wealth for their families. Franchising is the most democratic form of wealth creation, providing the franchisee the opportunity to generate economic output, create jobs, and build wealth for themselves and their

families. In our brands, we focus first on franchisee profitability, as we truly believe it is the foundation of franchising best practices. But, it’s important to remember that not all franchisors are created the same. Before you buy a franchise, you’ll need to be diligent in your research. This must always include reading their Franchise Disclosure Document, paying special attention to their Item 19 Financial Performance Representation. If they do not show results down to profit, you need to be wary. Another aspect of doing your due diligence is to speak with at least 25 or more of their current franchisees, inquiring about satisfaction, support, and profitability. We highly encourage that you ask existing franchisees, “If given the chance to do it all over again, would you?”

An Adaptable and Resilient Model Franchising is a carefully and wisely constructed model of support that enables a franchise owner to better position themselves for continued success, no matter what is happening in the economic landscape. While it provides stability and support, it also provides flexibility for growth and positive change. During

the COVID pandemic, the FASTSIGNS corporate team and all of the franchise network worked together to support each other, develop and refine new products and services, and share success stories to help every member successfully “weather the storm.” This model allows for more peace of mind to navigate challenges through a supportive and collaborative approach. Franchising removes and reduces many risks, as long as you are dealing with a reputable franchisor with extensive franchising experience, a focus on franchising best practices, and a brand with proven success. This incredibly effective model truly assists people on the path to reaching their business ownership success goals.

Is Franchising a Fit for You? Aspiring business owners see the value in buying into a system that has been successful for others. This specific model truly assists people on the path to reaching their business ownership success goals and establishing generational wealth. I feel incredibly blessed to be able to help people on the path to achieving their lifelong dreams of business ownership! Franchising MAGAZINE USA 59


v e t e r a n s s uppl e m e n t

HAVE YOUR SAY: BATTERIES PLUS

Batteries Plus Lands on

Entrepreneur’s 2022 Top Franchises for Veterans List

Nation’s Leading Battery Retailer Ranks No. 41, Graces List for Ninth Year In-a-Row

Batteries Plus, the nation’s largest and fastest-growing battery, light bulb, key fob and repair franchise, has been recognized by Entrepreneur Magazine as a Top Franchise for Veterans for the ninth year in-a-row. Coming in at No. 41, the brand has climbed 26 spots since its ranking in 2019. Entrepreneur Magazine’s Top Franchises for Veterans list ranks 150 franchises offering incentives and other programs

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to help veterans become franchisees. This list is one of Entrepreneur’s most popular rankings, and highly valued in the franchise industry. To create the list, the magazine invited companies to participate in a survey designed to help them learn more about their Veteran’s programs. From there, they developed the ranking of the top 150 franchises for Veterans, taking into account each company’s Veteran incentive, how Veteran franchisees are attracted to and supported by the company, and how each company scored in the 2021 Franchise 500. Batteries Plus is IFA VetFran member and


retailer sector due to their strong work ethic and motivation to succeed.

offers a $10,000 discount off the franchise fee for military veterans. With 10.5 percent of franchise-owned stores being veteranowned, Batteries Plus offers extensive training both online and at the store level for the life of the business. The company has also launched an internal resource group to support and uplift veterans. This group highlights opportunities and education surrounding the veteran community. “It is our mission to provide opportunities for our hard-working heroes who are often looking for ways to transition their skills from the military into entrepreneurship,” said Joe Malmuth, Chief Franchising Officer for Batteries Plus. “Being recognized on this prestigious list for the fact that we offer them the freedom they want in a career while providing the ability to help them achieve their personal and professional goals is very exciting.” Over the years, Batteries Plus has seen many military veterans become highly successful as franchisees in the specialty

“The business opportunity that Batteries Plus offers was exactly what I was looking for as a next step in my post-military career,” said U.S. Marine Sergeant and Batteries Plus franchisee Robert Roskowski. “It allows me to strike the perfect balance of providing a service to my local community and utilizing the skills garnered during my time in the military to help grow my business and provide for my family.” Batteries Plus has been on a steady path of growth which can be attributed to the multi-billion-dollar markets that the franchise model is based on. (Batteries, $110B; Bulbs, $118.3B, Device Repair, $4B, Key Fobs, $4.82B, Smart Home Technology $28.86M). Multi-unit owners can especially benefit from this, allowing them to open locations quickly and making business even more efficient. As well as the brand’s stable, lucrative business model being a determinant of the continued interest from prospective franchisees who want to make these resources more available in their communities. With over 800 store locations in operation and development nationwide, Batteries Plus franchise owners are passionate about providing essential products and services for their local communities. Batteries Plus has also carved out a unique niche in the industry with its ‘plus’ services – including

cell phone repair and key fob replacement – capitalizing on both its knowledge and service offerings. Positioned for the battery-powered future, Batteries Plus supplies fundamental products that power people’s lives – boats, automobiles, golf carts, motorcycles, mobility scooters, thermometers, etc. Batteries Plus was ranked on Franchise Times Top 400 list, coming in at #130 and for the 29th year in a row, the brand ranked on Entrepreneur Magazine’s Franchise 500 list, climbing 69 spots over last year’s rank. To learn more about Batteries Plus, including information on the franchise opportunity or tour a store virtually, visit batteriesplusfranchise.com.

ABOUT Batteries Plus Batteries Plus, founded in 1988 and headquartered in Hartland, WI, is a leading omnichannel retailer of batteries, specialty light bulbs and phone repair services for the direct-to-consumer and commercial channels. The retailer also offers key programming, replacement and cutting services. Through a nationwide network of stores, the company offers a differentiated value proposition of unrivaled product selection, in-stock availability and customer service. Batteries Plus is owned by Freeman Spogli, a private equity firm based in Los Angeles and New York City. To learn more about one of Forbes®’ Best Franchises to Buy in America, visit https:// www.batteriesplusfranchise.com. Franchising MAGAZINE USA 61


v e t e r a n s s uppl e m e n t

Q&A: Elvis Matkovic | Woodhouse Spa

Q&A

with Elvis Matkovic

of Woodhouse Spa For more than 20 years, the award-winning Woodhouse Spa has offered guests a variety of luxury treatments that are fully customized to meet their guests’ unique needs in a calming environment that is rich with warm earth tones and textures, sounds of nature, soothing aromatherapy for skin treatments, massage therapies, facials and other exquisite services, such as waxing and nails.

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Every treatment, detail, space, and feature has been carefully crafted by the Woodhouse masters of mood care. In this issue we sit down with Franchisee Elvis Matkovic to discuss his journey to franchising.

When did you buy your franchise? After my wife (Dawn) and I had successful and respective careers in corporate industries , we decided to open our first Woodhouse Spa location in November 2018. Now, we have plans to soon open two more locations in the Cleveland area.

How did you find about the franchise and why did you choose that franchise? A new retail complex was built in Cleveland in 2018 and featured stores like West Elm and Williams-Sonoma. We found the perfect location within this center to open a franchise business and the property management team actually presented the initial idea for us to open a Woodhouse Spa. It was exactly what consumers were seeking and rounded out the complex’s retail offerings.


What was your working background? My wife has a Bachelor of Arts from Cleveland State University and prior to joining Woodhouse, she was an IT manager at a large insurance agency for 24 years. I have an MBA from Baldwin Wallace College and I’m also an Army Veteran.

What was the turning point that made you realize you wanted to change your career path? When our twins were born, my wife and I decided we wanted to pursue new careers that offered greater work-life balance so we could spend more time with our children. We love being our own bosses and we make a great team, both personally and professionally.

What was the process like once you signed the franchise agreement? As far as training, site selection, fit out, etc. The Woodhouse team made it extremely easy to streamline all the openings and management processes, and helped guide us on how to succesfully open a new spa. Thanks to their support, we’ve achieved a top ten ranking company-wide in terms of revenue.

The Woodhouse team What type of training/ made it extremely easy to support was (still is) provided streamline all the openings and to you? management processes, and Every year, the brand hosts an annual helped guide us on how to reunion, where franchisee owners and corporate employees from across the succesfully open a new spa. country come together to participate in breakout sessions with CEO Christina Russell; learn about crisis management techniques; talk about industry trends, educate on best practices for recruiting and retention; among many other seminars. We are opening a second location and during the initial lease / location process, Ben Jones - Chief Development Officer and Legal Counsel was a great partner to work with. He reviewed the initial lease and assisted us with questions and offered suggestions. The COO Of Woodhouse, Susan Hern has been a great partner to work with. She has been extremely friendly and always went the extra mile when we had questions.

ABOUT Woodhouse The brand reported a 19% sales increase year over year and is currently experiencing its highest growth rate since its 2001 inception. Woodhouse Spa continues to employ an aggressive 2022 growth plan to expand its domestic U.S. presence while concurrently signing new franchise agreements in Canada. At the close of this year, the company will have 82 open locations with many new properties imminent in 2023. With over 900 thousand people visiting the Woodhouse Spa each year, there’s no mistaking the fact that guests coming through the doors are dealing with more than ever, especially as they find normalcy and a need for self-care postpandemic. Following The Woodhouse Spa’s acquisition by Radiance Holdings in July of 2020, the brand has been aggressively targeting key markets throughout the U.S. for franchise development. Woodhouse Spa is revered for providing professionals with unrivaled mentorship, proprietary educational programs, and events like the 2022 fall summit. The brand recently celebrated the opening of its 76th location in Atlanta, Georgia, and will close out 2022 with five new locations. Looking ahead to 2023, Woodhouse Spa will open location doors in Raleigh, NC; Savannah, GA; and Odessa, TX, among others. Woodhouse Spa is part of Radiance Holdings, a global company representing a collection of premier brands in the beauty, wellness and self-care sectors. The rapid expansion has solidified Woodhouse as a premier spa franchise and the unequivocal leader in mood care, pioneering a new category of wellness services in the approachable luxury space. Franchising MAGAZINE USA 63


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FRANCHISEE IN ACTION: Levi Hewitt | Skyhawks Sports Academy

Air Force Veteran Transitions to New Career with Children’s Sports Franchise There is an impressive skillset that develops from experience in both the military and team sports, and Levi and Jordan Hewitt are the proof of that. This married couple is uniquely equipped for success in franchise ownership with combined accomplishments to prove it. 64 Franchising MAGAZINE USA

Levi is a nine-year Air Force veteran who with his wife, Jordan, have united their love of sports and kids with their incredible work ethic to follow their entrepreneurial dreams. When Levi left the Air Force, he was looking for a business he and Jordan were passionate about and would serve the community. For Levi, that was integral to the person he’d become serving in the Air Force, “we live by a code in the military of service before self, and that’s how I would like to live our lives moving forward, finding ways to give back.” Turning that passion into a profession-, they landed on a brand that they were both familiar with since they were kids. They are enjoying franchise ownership with Skyhawks Sports Academy, the country’s leader in providing a safe, fun, and skill-based sports experience for kids between the ages of 5 and 12. In addition, Skyhawks’s sister brand,


Being part of a team “ whether as an Airman or in athletics you know you have a job to do for the greater good. It builds integrity, responsibility, and sportsmanship.

the military, they are setting down roots in a community they love while doing something they love.

“Everywhere we’ve worked, we’ve seemed to kind of rise to the top of whatever job we’ve been working,” he said. “We are poised and ready for this challenge.”

These franchisees appreciate the principle of the franchise model because it allows SuperTots, features game-based classes and enrichment programs for children starting at 18 months old. Athletes themselves, the Hewitts recently opened a Skyhawks franchise in Boise, Idaho. They run a territory encompassing Treasure Valley out to Idaho City along the western border of Idaho and up through Parma. Being a former Airman, Levi was sure to include Mountain Home Air Force Base in their territory as well. Levi, like many veterans, is part of a growing trend in veteran-owned businesses. Based on data from the U.S. Census, there are about 2.5 million businesses in the U.S. owned in part, by those who served in the military, accounting for about $1.4 trillion in annual sales. The International

Everywhere we’ve worked, we’ve seemed to kind of rise to the top of whatever job we’ve been working, we are poised and ready for this challenge.

them the leadership component to be their

I only wanted to own and run a business that was effortbased, I wanted to know that whatever I achieved in business was earned through hard work.

own boss while providing the structure

necessary to adhere to brand guidelines clearly spelled out in the Skyhawks franchise playbook.

Skyhawks is one of many franchises

that provides a discount of 30% of their franchise fee to honor those men and women who have served in the U.S. military.

Franchise Association (IFA) reports that U.S. veterans own about 14 percent, or one out of every seven, franchises in the United States.

During his time in the service, Levi

Leadership, structure, and discipline are a few of the characteristics that may attribute to the success of veteran business owners like Levi, who says he can definitely see his military experience as a factor in the accomplishments.

throughout Europe, Asia, and the United

“I only wanted to own and run a business that was effort-based,” said Levi. “I wanted to know that whatever I achieved in business was earned through hard work.” Levi and wife Jordan are doing just that. After being away from their home state of Idaho for nine years due to Levi’s time in

was stationed in Texas, North Carolina,

England, and Idaho as well as temporarily serving in various other locations

States. Now, he’s glad to be settled back in his home state, enjoying this next chapter.

“I feel well prepared for this next adventure thanks not only to my military influence but sports as well,” he said. “Being part of a team whether as an Airman or in

athletics you know you have a job to do for the greater good. It builds integrity,

responsibility, and sportsmanship. Now I

have a chance to share those lessons with

kids in our community and help them love sports as much as I do.”

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v e t e r a n s s uppl e m e n t

snapshot: OFFICE PRIDE

Office Pride Ranks Among Entrepreneur and Franchise Business Review’s Top Franchises for Veterans Office Pride Commercial Cleaning Services has been listed among the nation’s best franchises for military veterans on two prestigious lists, published by Entrepreneur magazine and Franchise Business Review (FBR). “We are so proud to once again be listed among the nation’s top franchise opportunities for veterans,” said Office Pride CEO Josh Weis. “We are pleased to recognize the many Office Pride franchisees and team members who have served our country. As we approach Veterans Day, we wish to express our deepest gratitude to them and to all veterans for their service.” About 10% of Office Pride franchisees and corporate headquarters team members are veterans. Veterans are highly sought-after franchisees. Office Pride offers a 25% discount off the franchise fee to those who have been honorably discharged from the U.S. armed forces. Office Pride is a five-star participant in the International Franchise Association’s VetFran program, a strategic initiative designed to offer incentives and support to veterans who are interested in franchise ownership. Annually, Entrepreneur ranks the 150 best franchise opportunities for veterans based on factors such as incentives, support and other programs offered to veterans by franchisors. Franchise Business Review’s annual list names 80 franchises that scored highly on satisfaction surveys of veteran franchise owners on their overall satisfaction with their brands and their likelihood to recommend the brands to others. A respected national franchise system, Office Pride is consistently ranked among the nation’s top franchises on Entrepreneur

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Annually, Entrepreneur ranks the 150 best franchise opportunities for veterans based on factors such as incentives, support and other programs offered to veterans by franchisors.

magazine’s prestigious Franchise 500, Top Franchises for Veterans and Top 100 Franchises for Less Than $100,000. Office Pride is a member of FBR’s Hall of Fame and has been listed on its Top 200 Franchises to Buy for 15 years, as well as on the Best Franchises for Veterans, Top Franchises for Women and Top Low-Cost Franchises.

ABOUT Office Pride: Based in Palm Harbor, Florida, Office Pride Commercial Cleaning Services is an award-winning, faith-based franchisor and a respected leader in the commercial cleaning industry. The company was founded in 1992 on strong core values that ensure business is conducted with integrity and a commitment to service excellence. Office Pride is one of the fastest-growing commercial cleaning franchisors in the nation, with over 150 locations in 27 states. For services near you, visit OfficePride.com. For franchise opportunities, visit OfficePrideFranchise.com.


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FRANCHISOR IN DEPTH: PIRTEK USA

veterans:

IT’S TIME TO MARCH TO YOUR OWN DRUM Anyone who has been around franchising for any length of time knows that historically, veterans are good franchise owners.

Why is that? There are many theories out there. However, as a franchise system with eight current veteran owners and the wife, sister, granddaughter, sister-in-law, aunt, and cousin of veterans, I believe there are three characteristics that make veterans and franchising a winning combination.

First, veterans are committed to a cause In their military service, the cause was protecting and defending their country. In the case of franchise ownership, the cause is the Brand and its goals. When they sign a franchise agreement, they have every intention of following the process so that the goal (the cause) is achieved and the brand is protected. The clarity of the vision supplied by the franchise brand will provide the drive needed to keep moving them forward and in the right direction.

Franchise systems like PIRTEK USA provide veterans with the opportunity to regain some of that normalcy by becoming part of a new team.

The second characteristic is that veterans are team players Being a part of a team inspires and fuels Kim Gubera - PIRTEK USA CEO

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them. If the brand makes a concerted effort to operate the network as a team, as we do


Veterans connect with “ veterans. In a franchise system, and I am sure in all businesses, veteran owners seem to attract employees who are veterans.

their instant camaraderie with each other. It is almost like a secret language. Veterans connect with veterans. In a franchise system, and I am sure in all businesses, veteran owners seem to attract employees who are veterans. There is a level of trust that exists instantly, and that is important. Since these employees will embody the same characteristics as all other veterans, they are normally high-performing and loyal team members.

Steve Marullo PIRTEK Beltway North

at PIRTEK USA…franchisees, franchisee employees, and franchisor employees are all part of the same team, and there is an unstoppable synergy. Over the last five years, our franchise network has grown by 76% or 53 units. In addition, our systemwide sales have increased by 82.4%. We are not just growing in the number of units. The individual franchise businesses have grown exponentially. We attribute this growth to what we call THE POWER OF PIRTEK. The synergy that has been created by uniting all our stakeholders has been unstoppable! I would imagine for a veteran, this team atmosphere feels familiar to them, and they find it comforting. You sometimes hear how those who served long-term in the military really struggle when they come out of the service. This is no different than any of us who leave long-term employment. It is a major adjustment. Life is turned somewhat upside down. Franchise systems like PIRTEK USA provide veterans with the opportunity to regain some of that normalcy by becoming part of a new team.

Carl and Carol Jones PIRTEK NorthValley-SouthValley

Veterans are committed to the cause, they are team players, and finally, veterans are resilient These are the people who signed up to go fight in a foreign country if necessary. The ones that say we will ‘protect and defend’ up to the point of giving the ultimate sacrifice. Having business challenges will not break them. They will persevere and almost always be successful. Since the pandemic, resiliency has been on the wane, but business owners MUST be resilient. Owning your own business is not easy, and being a leader is difficult. However, when you are part of a franchise system, you receive support and direction that independent business owners do not have. There are several great advantages to being part of something bigger than you. Veterans thrive in these types of environments. I have seen these characteristics in action from our franchise owners and personally. One thing that always impresses me about those who have served in the military is

Employee or franchise owner. We all want veterans on our teams. PIRTEK USA is proud of our commitment to veterans, offering a $5,000 reduction of the franchise fee to encourage veterans to join our team as a franchise owner. We have participated in the VetFran Program for many years. Just over 11% of our ownership groups contain one or more veterans, and we are anxious to increase that number. If you are a veteran and looking for the next step after retirement or fulfilling your service commitment, look to franchising and look at PIRTEK USA. Come be a part of THE POWER OF PIRTEK. In franchising, you will find a vision, a cause, and a team. Concepts that you can immediately relate to with required commitments that are easy for you to because you were trained well and prepared for success. You will also gain a community (a team) with which you can instantly connect. In addition, you are given the opportunity to create wealth and a legacy for your family. All while contributing to the greater cause…the Brand. Veterans, it could be time for you to march to your own drum as a franchise business owner. Consider joining the dynamic and growing TEAM PIRTEK. We would love to have you join our winning team. Franchising MAGAZINE USA 69


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Q&A: Terry Wallace | Venture X

I was ready for another “ career change and this time I had two criteria: I wanted to own my own business and I wanted to be anchored in my local community. That’s what led me to coworking.

Q&A

with Terry Wallace

of Venture X

Can you tell us a little bit about your military background and career in the U.S. Marine Corps? I grew up in a military family. My father served in the U.S. Army, and I spent my school age years moving every few years. When I was in high school, my father was working at the U.S. Embassy in Australia where I would see Marines at the front gates. I remember being so blown away by 70 Franchising MAGAZINE USA

those men that from the age of 15, I knew that’s what I wanted to do. I enlisted in the United States Marine Corps as a young man and served for four years. It was a formative period of my life, and I firmly believe that I learned more from the Marine Corps than I did in all my schooling.

What was your career after leaving the military?

After I left the Marine Corps, I gravitated toward what I knew – a uniform. I became a police officer in the western suburbs of Philadelphia. To this day, those I worked alongside are among the finest and most admirable people I have ever worked with. While a noble position, I realized it wasn’t what I wanted to do for the rest of my life, so I went back to school and took night courses to earn my MBA. From there, I transitioned my career to management consulting. I spent four years with Deloitte, a phenomenal firm with brilliant people who worked endless hours. I learned a great deal during my time there. From there, I worked at Pfizer, an exceptional Fortune 50 company. I spent 13 years with Pfizer, the last five of which I had the honor and privilege of leading its global HR operations function. Following my time Pfizer, I then transitioned to Lead Global HR Operations


at WeWork where I enjoyed three years with the company during its rapid growth before going public.

What led you to coworking and Venture X? Through my experiences at WeWork but even more so at Pfizer and Deloitte, I experienced the challenges and opportunities that came with managing highly integrated global teams, which leaned into coworking. I had people spread all over the country and world; in different time zones; some working from home, some working in offices. Even for me, my career was based in New York City while my home was in Lehigh Valley, Pennsylvania. I would stay at a rented apartment in the city during the week and then visit home on the weekends. That being said, I know better than most the cost of a long commute – not just from a financial standpoint, but also the time spent, and all the lost opportunities to have dinner with your family, coach your kids’ sports teams and be an active part of your community. When I left WeWork, I decided I was done traveling. I was ready for another career change and this time I had two criteria: I wanted to own my own business and I wanted to be anchored in my local community. That’s what led me to coworking. Pre-COVID, the Lehigh Valley was a major commuter area with residents working in Philadelphia, New Jersey and New York. The commuter traffic in and out of the area was extreme. And so my mission with Venture X was to cut the commute for my community; to build a network of connections and give them access to world-class space, amenities and services no further than 15 minutes from their homes. It was bringing the finest of Fifth Avenue to their backyards. I opened my first Venture X in Bethlehem in 2020 and have every intention to open additional locations in Easton and Allentown in the coming years.

As a business owner, how do you help to support fellow veterans?

As a veteran myself, I have profound respect and admiration for fellow veterans and their service. Last year, I opened my doors to veterans the entire month of November and allowed them and their spouses to come use space at will. It is my sincerest desire to help veteran entrepreneurs and businesses in any way I can. This is an initiative I will be doing again this November, this time alongside the Venture X brand, who I am thankful took notice of the idea, adopted it, and scaled it into a brand-wide national promotion. This year, all veterans will receive a free community membership for the month of November at participating Venture X locations. This will give them access to all shared office amenities and workspaces, access to the business member community, invites to all member events, free highspeed internet, and free coffee and refreshments.

What appealed to you about franchising? What makes franchising a great option for veterans? When I was deciding on my new career path, I was seeking expertise that I didn’t have – in areas like commercial real estate, marketing, and IT. It was my expectation that franchising could offer me this kind of support and a turnkey business opportunity with existing processes and systems built in. This is what can make franchising a great option for veterans, especially those just transitioning back into civilian life. It can provide the structure that we appreciate having been in the military, along with a proven methodology and model that can

reduce the risks often associated with start-ups.

What advice do you have for veterans who might be interested in becoming a Venture X franchisee or are interested in franchising in general? Whether you’re looking to invest in a Venture X or another franchise concept, it’s important to proceed with caution and do your due diligence. Take time to thoroughly review the brand’s Franchise Disclosure Document; ensure that the legalese is well-defined and understood, and that the text matches statements made by the franchise representatives. You should also take the time to speak with other franchisees – both current and former. These are the people who are in the field, boots on the ground. Franchisee validation should be an integral step in your vetting process. It’s also important the brand has a proven track record of resilience and success. How long has it been in business? How did it fare during the last economic downturn? How has the business grown in recent years? Finally, you should ensure there’s a clear and strong alignment of incentive that is based on profitability, not just revenue. It should be a win-win for both franchisor and franchisee. To connect with Terry on LinkedIn, visit www.linkedin.com/in/-terry-wallace. To learn more about franchise opportunities with Venture X, visit www.venturexfranchise.com. Franchising MAGAZINE USA 71


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snapshot: kumon

Kumon North America Franchisee Edward Lofland Through the balance of 2022, each individual brand under the multibrand franchisor will offer financing on franchise fees. New franchisees will be required to only put down 25% of the franchise fee.

When Edward Lofland crossed the border with his U.S. Marine Corps unit into Iraq in 2003, their mission was to secure the oil fields from Saddam Hussein’s troops. He hadn’t begun to contemplate post-military life. Driving into a hail of gunfire, his only thoughts were about staying alive. But nearly two decades later, after a highly decorated military career that taught him innumerable skills, he can see that making the transition from U.S Marine to Kumon Instructor in Virginia Beach was a natural educational journey for him. Veterans like Lofland are prevalent throughout the franchising industry. The skills military veterans gain while in the service are a valued asset to the business world. 72 Franchising MAGAZINE USA

Kumon North America actively recruits and provides additional financial incentives for veterans. Lofland is one of many veterans who became a Kumon Instructor following his military service and took advantage of the company’s veteran incentive program, which provides $10,000 in extra incentives for those who qualify. Just like others who are leaving their jobs to open their own small businesses, veterans want to have more control over their schedules, cut out bureaucracy and be their own boss. From his engineering degree at the University of Delaware to his master’s degree in global business, along with the slew of graduate courses he took in the Marine Corps, Lofland always had his eye on continuing education. As his military career was ending, he began debating what he wanted to do and researching business opportunities that fit his skills and personality. Kumon was the perfect fit.

to start a business. “ IIwanted just needed to pick which one. Kumon, to me, was a nobrainer.

“I didn’t really want to work for anyone else,” he says, laughing. “I’ve been in the Marine Corps and served, so I didn’t want to do that. I wanted to start a business. I just needed to pick which one. Kumon, to me, was a no-brainer. I loved it and wanted to invest in my kids.” Now, as a Kumon Instructor, he’s continuing that tradition with his own children and those at the center he opened at the onset of the pandemic, in March 2020. “I really love the benefits it provides the community,” he says. “Getting kids that are behind and getting their confidence up so they are advancing is really, really exciting.”


Y A W T A E R G A E R A S G N I T A-Z LIS S S E N I S U B R U O Y TE O M O TO PR

Making an appearance every month in Franchising USA magazine. Each detailed, 4 color A-Z listing comes with a 150 word write up and your logo. Excellent for branding and recognition. Choose a 12 or 6 month package or simply add the A-Z directory onto your FOCUS, PROFILE or ad! To learn about the A-Z directory or any other products, please contact Vikki Bradbury: vikki@cgbpublishing.com

www.franchisingmagazineusa.com Franchising MAGAZINE USA 73


FR A NC H I SE & SERV I CES D I RECTORY

Beans & Brews Coffeehouse Beans & Brews Coffeehouse has been around since 1993, when the Laramie family opened shop next to Salt Lake City’s beloved hangout, Liberty Park. The family refined the process of high-altitude roasting™, which required special tweaks just like high-altitude baking. They soon got the process just right, and they built a reputation for uniquely smooth coffee in a friendly neighborhood setting. Beans & Brews—or “Beans,” as friends call us for short—is now a staple around Utah and its friends, Idaho and Nevada. The Laramie family still owns and operates our headquarters, and many baristas from our earlier days have grown into senior roles as managers, directors, and VPs. They carry on our best

Big Frog Custom T-Shirts & More Big Frog Custom T-Shirts & More is locally owned and operated and specializes in Direct-to-Garment (DTG) printing, a clean and green apparel printing technology. Big Frog is a onestop-shop for “un-frog-ettable” custom apparel with a wide selection of services including screen printing, embroidery, vinyl, and Ultra Print (heat press). Established in 2008 by co-founders Leeward Bean, Tina Bacon-DeFrece and Ron DeFrece, the franchise brand has since expanded to nearly 100 locations in 25 states and Canada offering free 15-minute, inperson design help, no minimums, and fast turnaround (often 24-hours) on DTG printing.

Business Finance Depot

Come in for a cup, alone or with a friend, and make yourself at home. And let us know how we can make your day a little brighter—whether it’s adding extra whipped cream or it’s donating a gift basket to your little-league fundraiser. Cheers, and stop by soon. Contact: Kim Falk Email: kfalk@beansandbrews.com

A proud member of VetFran and named “Top Franchise 500 for Veterans” by Entrepreneur Magazine, Big Frog has set its sights on Arizona, Florida and Texas for expansion but is offering a nationwide incentive for veterans and first responders now through September 2023. The incentive program includes a 20% discount on the initial investment at the time of franchise agreement and waived annual royalty fees for one year. The financial incentives could add up to more than $15,000 for qualified veterans or first responders, depending on the location of the shop. Big Frog launched the veteran-focused initiative to help veterans and first responders fulfill their dreams of owning a small business. To learn more about Big Frog and our veteran-exclusive incentive, visit https:// bigfrogfranchise.com/franchise-for-active-duty-military/.

Business Finance Depot specializes in packaging equipment leases and SBA Express Working Capital loans for start-up and existing businesses.

Our company also works with SBA 7(a) lenders, alternate financing sources, crowd funding financing sources and companies that specialize in using retirement funds to capitalize a new business. Please visit our website for more information.

Our main clients are franchisors seeking financing for their new franchisees and manufacturers seeking financing for their equipment purchases.

Website: www.businessfinancedepot.com Email: paul@businessfinancedepot.com Phone: (800) 788-3884 Contact: Paul Bosley

Clayton Kendall

materials including uniforms, signage, branded merchandise and print collateral.

Clayton Kendall provides a simple, easy to use e-store platform that connects your franchisees to our integrated front-to-back inventory management system. Our system controls the creation, production, fulfillment, distribution and shipping of all your marketing and sales

Executive Home Care In-home care is, simply put, everyday assistance for your loved one provided by a kind, compassionate, and well-trained person. This assistance can come in the form of help getting dressed, preparing meals, doing some light housework, or just relaxing and enjoying a friendly conversation.

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traditions and work to create new ones too. Meanwhile, around the region, locally owned franchises brew up our beloved recipes for their own neighbors. Our guests are our reason for getting up in the morning. We love greeting regulars with their favorite drinks, made just the way they like ‘em. And we dig getting to know newcomers and welcoming them to the Beans community.

Clayton Kendal is the single source marketing solution for dozens of national franchises. Contact: Dan Broudy, CEO Email: dan@claytonkendall.com Phone: 412-798-7120 (1-888-799-4757) Website: claytonkendall.com

Executive Home Care places screened, qualified caregivers with people who need a helping hand with common tasks that many of us take for granted. The goal is to maintain a comfortable, safe, and happy living environment while providing for as much independence as possible. www.executivehomecare.com Email: jason@executivehomecare.com


Now more than ever, businesses look to FASTSIGNS for innovative ways to connect with customers in a highly competitive marketplace. Our high standards for quality and customer service have made FASTSIGNS the most recognized brand in the industry, driving significantly more traffic to the web than any other sign company. We also lead in these important areas: • #1 Ranked Sign Franchise in Entrepreneur Magazine Franchise 500 three years in a row • Franchise Business Review FBR50 Franchisee Satisfaction Award 2006-2015 ®

freddo We started with company-operated gelaterias in 1969 and in 1980 we began offering franchises. Currently, we have about 160 franchised and 7 owned stores in 7 countries: 114 in Argentina, 21 in Uruguay, 15 in Brazil, 5 in Chile, 2 in Mexico, 2 in Panama and 8 in USA. We produce the world’s best gelato, using nothing but the highest-quality and natural ingredients. Managing a Freddo store is extremely simple,

grease monkey Founded in 1978 and part of the FullSpeed Automotive® family of brands, Grease Monkey® has grown to more than 500 centers internationally with operations in the United States, China, Colombia, Mexico, and Saudi Arabia. The brand has flourished, thanks to a commitment to customer service, innovation, and driving strong ROI for franchisees. One reason Grease Monkey is a great business opportunity is because nearly everyone in America drives, and more than 99% of the vehicles on U.S. roads need regular oil changes. Americans cumulatively drive about 3.2 trillion miles per year, and Americans are keeping their

Image One USA Image One USA is a commercial cleaning services business. The Image One franchising model was formed on the principles of transparency, training, and top-notch financial and customer service support. It is regularly recognized as a top franchise by third-party franchise and business publications, including CNBC.com, Entrepreneur. com and Franchise Business Review. Image One franchisees work for themselves in a unique relationship with the franchise company. Image One provides them with customer support for their business, ongoing training, along with assistance with billing, equipment and sales training. Image One

Kumon North America Inc. High school math teacher Toru Kumon developed the Kumon Method of learning more than 60 years ago in Japan, when his son was struggling with second-grade arithmetic. Realizing that a strong foundation in the basics-addition, subtraction, multiplication and division-was essential for higher-level math, Kumon created a series of math worksheets for his son to work on after school.

• Franchise Research Institute World Class Franchise 20112015 • Franchise Research Institute #1 Rated Sign & Graphics Franchise 2014-2015 • CFA Franchisees’ Choice Designation 2004-2015 • FASTSIGNS is one of only a handful of franchises approved for $21 million in SBA financing for approved franchise candidates FASTSIGNS has over 400 markets approved for development in the US and Canada and is also seeking Master or Area Developer expansion in markets worldwide. For more information: Phone: 1-214-346-5679 Email: mark.jameson@fastsigns.com Or visit our Website: www.fastsigns.com

FR A NC H I SE & SERV I CES D I RECTORY

Fastsigns®

it can be operated by franchisees with no experience in gelato and/or F&B operations. We build a close relationship with all our franchisees, that helps us grow our business together. Freddo’s scalable solutions has always been a key differential and we see that proposition only getting better as consumers learn to love real Gelato. For mor information on franchise opportunities, please contact Emiliano Deambrosi at: franchise@freddo.com

vehicles longer than ever before. According to research conducted by S&P Global Mobility, the average age of light vehicles in the U.S. rose to an all-time high of 12.2 years in 2022. This is the fifth straight year the average vehicle age in the U.S. has risen. Drivers understand that to extend the life of their vehicles, routine maintenance is a must. Even if you don’t have automotive repair experience and are simply exploring the industry because of its stability and strong margins, you can be assured that you will be backed by a large franchise support team dedicated to your success. We provide training, marketing support, and a wide range of tools to help you find customers and serve them well!

provides necessary training, tools and support to help franchise affiliates build their business, including teaching franchisees the latest cleaning techniques and empowering them with insights on best-in-class equipment and technology. Ongoing training is delivered both at Image One’s corporate headquarters and onsite at existing client locations to ensure that franchisees continue to grow their own businesses. Image One has commercial cleaning franchise locations covering Chicago, Cincinnati, Dallas, Denver, Detroit, Fort Myers, Nashville and Orlando. Franchise territories are available nationwide. For information on the franchise, visit http://ImageOneUSA.com

With daily practice, Kumon’s son gradually expanded his mastery of mathematical skills and by sixth grade was able to solve differential equations and integral calculus problems. Today, at locations throughout North America, Kumon franchisees apply this method of daily practice and self-paced advancement to children’s math and reading skills. Phone: 201-928-0444 Website: Kumonfranchise.com

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mindchamps usa Here’s your unique opportunity to own a brand that is transforming education globally and kick start your dream business! Hailed as the education movement of the 21st century by New York Times & Wall Street Journal Bestselling Author, Dr Joseph Michelli, MindChamps started as an education research centre in Sydney. Based on over two decades of research, our unique 3-Mind approach forms the foundation of our educational programs in over 80 MindChamps Early Learning and PreSchool centers across Australia, Singapore, the Philippines, Myanmar, Malaysia, Indonesia and now the US! As the only early learning organization to develop its own unique, research-based curriculum, MindChamps’ programs are backed by the work of world-renowned experts in Education, Neuroscience,

Museum of Illusions RP Illusions Corp. is a U.S.-based corporation that develops and franchises Museums of Illusions across the world. The company’s primary goal is to provide memorable and exciting educational opportunities while evolving its approach to creativity, art, and entertainment. Founded in 2015. in Zagreb, Croatia, the Museum of Illusions quickly became a global leader in the “edutainment” sector and the largest chain of private museums worldwide. The original concept offers an interactive, immersive, and fun experience for all age groups while teaching about science, vision, and perception through mind-bending illusions and tricks. The Museum of Illusions is thus globally recognized for its inventive way of combining entertaining and educational activities, as well as countless amazing photo opportunities for visitors to create unforgettable memories.

NerdsToGo Build a future with the computer service industry pioneers and accomplish your business dreams with NerdsToGo! Computers, handheld devices, tablets, and mobile phones are all things that only continue to grow and change the landscape of the technology industry in the 21st century. That is why NerdsToGo is such a lucrative concept. With businesses, homeowners, and individuals continuing to rely

Remedy Spa & Salon Suites Remedy Spa & Salon Suites first opened its doors in Atlanta, Georgia in 2018. As an attempt to enter the highly profitable health and beauty industries, Remedy Spa & Salon Suites came equipped with 22 fully leased salon suites. To date, they have opened three locations through Metro-Atlanta. Amenities and perks to leasing include: 24/7 access, private upscale studios, spacious single/double suites, private parking, valet parking and premium fixtures, finishes and appliances.

As a multi-award-winning international Early Learning franchisor, MindChamps is committed to your success. This commitment is backed by years of experience, research and development, and a powerful, global brand that is hailed as a 21st Century Early Learning Movement. We are keen to find the right business partners who want to contribute to their community while creating prosperity for their own family in the US. To discover more about why MindChamps International PreSchool is your dream business, visit https://franchise.mindchamps.org/usa/

Each state-of-the-art museum is designed to create a mentally stimulating journey through the human mind for all generations with fascinating exhibits including 3D holograms, astonishing art pieces, and brain-puzzling optical illusions. At this time the Museum of Illusions has locations in 37 cities, 25 countries, and 4 continents, including franchises in tourist capitals such as New York, Paris, Madrid, Shanghai, and Dubai, where they are continually ranked among the top city attractions. The Museum of Illusions team plans to continue expanding globally by providing unique educational, visual, and entertaining experiences for visitors, as well as ongoing support and guidance to franchising partners at every step of the way. For more information about the Museum of Illusions or franchising opportunities please visit www.museumofillusions.com or email at info@museumofillusions.com.

on technology, handling the repairs, computer service and support, and other computer services that can accompany a technologically based society seems like second nature. This means franchise owners can tend to the high demands of a reliable customer base and reap the financial benefits by taking advantage of a constantly innovative, inventive, and lucrative industry. Contact us today to learn why NerdsToGo is one of the fastest growing computer service and technology franchises in the United States!

chains, cooperative marketing, new product research, development and roll-out, experienced training staff, and continuing training and education. Franchising opportunities are available to entrepreneurs and investors in all industries but will be particularly appealing to health and beauty enthusiasts. Remedy Spa & Salon Suites already has an established market presence and substantial market penetration in Atlanta. From this successful platform, the company is looking to expand the brand in select key areas domestically.

Franchisees will obtain access to the brand, tested and proven processes and support, purchasing power and distribution

www.remedysalonsuites.com/franchise

THE CAMP TRANSFORMATION CENTER

The Camp is a community of people who treat fellow members like family. The Camp Transformation Center is an industry leader in the weight loss and wellness niche. The franchise currently has nearly 150 locations in more than a dozen states.

Founded by Alejandra Font, Luis Font and Sam Bakhtiar in 2010, The Camp Transformation Center (The Camp) was born out of the realization that despite universal knowledge of how to lose weight — eat healthier and work out regularly — millions of people still struggle to get results. During an era of skyrocketing obesity, The Camp created a proven system to help this massively underserved audience achieve their goals. Home of the free “20-Pound Weight Loss Challenge,” The Camp Transformation Center’s flagship program consists of group training with dynamic interval workouts, nutrition and supplement plans, highly qualified trainers, and a ton of positive emotional support.

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Psychology and Theatre. We are also the only organization worldwide to have Emeritus Professor Allan Snyder, Fellow of the Royal Society and founder of the Centre for the Mind at the University of Sydney and the Australian National University as our Chair of Research.

remedysalonsuites@gmail.com

The fitness brand’s goal is to provide its outstanding services to people who wish to lose weight and improve their health in 500 communities by 2030. Each Camp employs the company’s signature Challenge, a six-week initial entry point for members, that aims to be a transformative moment in the lives of those who join and a launching pad for long-term membership. The Camp Transformation Center is known for its enthusiastic staff members, a clean environment, an open, spacious, and colorful design, supplement plans, and fitness training that is motivating and affordable. To learn more about the Camp Transformation Center, visit www.thecamptc.com.


We’ve Done the Heavy Lifting for You We know the restaurant business and have done our homework. From the homestyle kitchens of Nashville to The Red Chickz restaurants that will be popping up everywhere, we’ve created something really special in an untapped, sizzling market. We make it simple. Our team has worked our tails off to create a superior business model that is streamlined and simple to operate. We designed

this with systems and growth in mind, so you can become the next proud owner of a The Red Chickz restaurant franchise with ease. An investment in a restaurant franchise like The Red Chickz is an excellent way to break into the foodservice business or expand your already existing restaurant portfolio. We seek qualified business owners who understand or appreciate the restaurant industry and are fired up about our brand. www.theredchickz.com

Slim Chickens

10 years, is targeting qualified and experienced multi-unit groups to develop in dynamic markets across the country.

Slim Chickens, a leading fast casual franchise which features dine-in and drive-through in the better-chicken segment, opened in 2003 in Fayetteville, Arkansas.

The brand prides itself on its cooked-to-order fresh food and strong devoted fanbase, also known as “Slimthusiasts.” Fans also resonate with the southern contemporary look and feel and open and inviting layout of Slim Chickens restaurants, which speak to the hospitality mindset that anchors the brand.

Offering high-quality food with a focus on fresh, delicious ingredients, the brand prides itself on its southern flair and commitment to hospitality, all in a fast-casual setting. Food is cooked to order, and the differentiated menu features chicken tenders, fresh salads, sandwiches, chicken and waffles, chicken wings and unique side items, alongside 17 house-made dipping sauces. Today, there are more than 145 Slim Chickens locations open and 700 restaurants in development. The brand, which recently launched a strategic multi-unit franchise growth initiative to reach 700 units in

Veteran Service Brands Veteran Service Brands (VSB) is the umbrella organization for four distinct, but affiliated service brands - all of which are exclusive to military veterans. Capitalizing on our success with G-FORCE (the first franchise brand exclusive to veterans), we are adding MACH ONE Epoxy Floors, FIELD OPS Athletic Field Markings, and PAINT CORPS (like Marine “Corps”) franchise systems to the VSB family of veteran-only franchises. Initial Investment starts as low as $20,000 for FIELD OPS (assuming possession of a suitable pickup truck) and runs as high as $150,000 depending upon which brand, size of territory, truck choice, and equipment package. Franchise Fees are deeply discounted for the first five franchise partners of our new brands (some are already spoken for).

zips ZIPS is the leading low-cost player in a $10.5 billion laundry and drycleaning industry, caring for items our customers use every day, and others they reserve for special occasions. We offer five concepts in one, in a compact footprint, including: pressed laundry, dry cleaning, Wash N Fold laundry, alterations and caring for household items. Our business was founded when eight of the Baltimore -Washington, D.C. area’s premier dry cleaners banded together to pool their expertise and resources to create a powerhouse brand. They established an “in by 9, out by 5,” one-low-price-to-dry-clean-anygarment approach that is affordable and convenient for customers to use and easy for operators to sell. We have nearly 70 locations open across the United States, commitments to open more than 100 more, and many territories available immediately for multi-unit development. We’re ready to help you get set up with full-service processing locations, satellite “drop” stores, sophisticated locker systems and processing of items for commercial organizations and

The Slim Chickens franchise opportunity differentiates itself with prime markets available for multi-unit development, a passionate leadership team and world-class franchisee support system. As Slim Chickens expands, it is awarding franchise opportunities to qualified, experienced and passionate multi-unit groups looking to add a dynamic segment to their portfolio. For more information on the Slim Chickens franchise opportunity, visit slimchickensfranchise.com

MACH ONE and PAINT CORPS normally have a $25,000 Franchise Fee (some of the lowest in their industries), but offer the first five a steep $15,000 discount. FIELD OPS, already a low $10,000 Fee, offers a 50% discount for the first five takers. Veterans joining the Veteran Service Brands family enjoy instant camaraderie, proven systems in high demand businesses, group discounts, and more. VSB is actively recruiting qualified veterans across the country to join our team. VSB is already the largest veteran-only franchise system and expects to triple its size in the next 12-18 months. For more information, visit www.VeteranServiceBrands.com

even other garment care businesses. And we’ll support you every step of the way, from getting up and running to keeping things going strong for years to come. At ZIPS we’re committed to being an environmentally responsible organization: Every location accepts hangers for recycling, is illuminated by energy-efficient LED lights, uses 100% biodegradable plastic bags and an odor-free hydrocarbon solvent, and captures by-product in clay filters that are disposed of through a third-party government compliance specialist. We also avoid individually wrapping using each garment or adding tissue paper in the sleeves, which cuts down not only on waste but on cost as well. Independent garment care operators and growth-minded, entrepreneurial investors alike can capitalize on our systems, buying power, investment in innovation and improvement, and our brand. Contact our Director of Business Development, Abhi Parikh, at aparikh@321zips.com or (717) 495-7995 today to learn how you can look your best with a ZIPS franchise opportunity.

franchising usa

Excellent for branding and recognition.

A-Z Listings are a great way to promote your business, giving you a presence within our publication and also the Franchising USA website.

Choose a 12 or 6 month package or simply add the A-Z directory onto your Focus, Profile or Ad!

Each detailed, full colour A-Z listing comes with a 150 word write up and your logo.

FR A NC H I SE & SERV I CES D I RECTORY

The red Chickz

To learn about the A-Z directory or any other products please contact Vikki Bradbury: advertising@cgbpublishing.com or 778-426-2446

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JOIN THE INDUSTRY DISRUPTOR IN GARMENT CARE.

ZIPS BY THE NUMBERS • 5 Businesses in One! Pressed Laundry,

ZIPS didn’t invent the consumer garment care business; we perfected it. Garment care is a $10.5 billion a year business in a highly fragmented market where 98% of the competitors are mom-and-pop shops. The industry is primed for a national brand offering comprehensive services and a solid value proposition to consumers. ZIPS is here to deliver. If you’re looking to become part of America’s first national garment care brand, we want to talk to you.

Wash N Fold, Dry Cleaning, Alterations, Household Item Care • Nearly 70 units strong, with 100+ commitments in the pipeline • $1.1M AUV annually for mature fullservice and drop (satellite) locations* • 3-Store Minimum; markets available nationwide • 2:1 sales-to-capital ratio for drop/fullservice store • Over 20 million items cleaned last year

To inquire about opportunities contact: Abhi Parikh, Director of Business Development aparikh@321zips.com • 717.495.7995 www.321ZIPS.com/franchise

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LET’S GET TO WORK CREATING A BRIGHTER FUTURE TOGETHER!

ZIPS did not invent the consumer garment care business; we perfected it.

The garment care business is a big 10.5 billion dollar a year business in a highly

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franchises will not be sold to any resident of any such jurisdiction until the offering has been exempted from the requirements of, or duly registered in and approved by, such jurisdiction and the required Franchise Disclosure Document has been delivered to the prospective franchisee before the sale in compliance with applicable law. The following states regulate the a consistent ofof services andCA, a HI, value proposition If you areWI. If you reside in one of these states, you may have certain rights under applicable franchise laws. offer suite and sale franchises: IN, IL, MD, MI, MN,toNY,consumers. ND, RI, SD, VA, WA and industry is ripe for the emergence of a nationally branded chain offering looking for an opportunity to create a successful business and become part of

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