Issuu

VOLume 20 ISSUE 02, 2026

cover story

Club Pilates

Launches Comprehensive Teacher Training in Australia

latest news

in franchising

special feature

franchises in your price range

How data intuition is shaping the next franchise era Build or Buy?

Choosing Between a New Franchise Territory and an Existing Business $4.95 (AUD), $7.95 (NZ) inc. GST.

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VOLume 20 ISSue

02, 2026

AUSTRALIA and NEW ZEAL AND cov

Club Pilaer story tes

launCh teaCher tra es ComPrehensive ining in aus tralia

VOLUME 20, ISSUE 2, 2025 On the cover: club pilates

latest ne ws in franch

ising

special feat

ure

Fr anCh your PriCe ises in range

president: Colin Bradbury. colin@cgbpublishing.com

how data is shaPingintuition the Fr anChisenext er a

Since its Australian debut, Club Pilates has “grown at a remarkable pace—fuelled by an increasing public demand for low-impact, full-body, functional fitness and the rise of the boutique wellness movement.

”

build

$4.95 (AUD),

Publisher: Vikki Bradbury. vikki@cgbpublishing.com.au editorial department: editor@cgbpublishing.com.au sales & marketing manager: Annie Bradbury. annie@cgbpublishing.com.au Advertising: Charlene Reyes. advertising@cgbpublishing.com Production: production@cgbpublishing.com.au accounts: accounts@cgbpublishing.com.au DESIGN: Michelle Quinn. michelle@cgbpublishing.com CGB PUBLISHING PO BOX 17 Pomona, QUEENSLAND 4568 TEL: (07) 5485 2704 www.businessfranchiseaustralia.com.au www.businessfranchisemagazine.co.nz

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The information and contents in this publication are believed by the publisher to be true, correct and accurate but no independent investigation has been undertaken. Accordingly the publisher does not represent or warrant that the information and contents are true, correct or accurate and recommends that each reader seek appropriate professional advice, guidance and direction before acting or relying on all information contained herein. Opinions expressed in the articles contained in this publication are not necessarily those of the publisher. The publication is sold subject to the terms and conditions that it shall not be copied in whole or part, resold, hired out, without the express permission of the publisher.

$7.95 (NZ)

inc. GST.

or buy? Choosing bet ween FranChis a new e territor y an existing bu d an siness

Welcome to our latest issue of

Business Franchise Australia and New Zealand Magazine! Here we are in 2026, What a year we are leaving behind, so many ups and downs, I am hopeful that 2026 is a year of more ups than downs. Franchising has many great success stories and our Front Cover and Cover story this issue is Club Pilates a Franchise that is launching comprehensive teacher training in Australia as national growth accelerates. You can read more about this on page 12. As usual our top experts in the industry continue to deliver great advice. To start us off we have our regular column from Jay Westbury of the FCA, who discusses why franchising’s best days are ahead. Phil Chaplin from CFI Finance asks build or buy? Choosing between a new franchise territory and a existing business. Angela Allen of the ATO advises us on how to get it right in 2026, we have a lot of great advice from the experts in this issue so turn to the contents page to find out more. We always focus on some great franchise concepts in the magazine, and this issue is no different, Inxpress are featured in this issue, and we cover how you can build a business, shape your lifestyle and build a secure future. We also meet Franchisee Akankssha Taneja Sandhu of Oporto who at just 31 she stands out as one of Oporto’s brightest success stories. My Home introduces us to franchisees Claudia and Rod Forward, owners of My Home Cronulla. Last but not least we look at Right At Home with a year in review. Our main Feature this issue is Franchises in Your Price Range and our Feature Cover and Cover story introduces us to TDA Tax Depreciation, where we meet 2 lifelong friends Theo Mavratzakis and Daniel Farugia. Robert Toth of Sanicki Lawyers writes about the Franchises in Your Budget, we also have Tony Meredith and his take on why the ability to sell is more important than the Franchise fee, and Stewart Germann with his insight into what to be aware of in New Zealand with affordable Franchises. As always, I really hope you enjoy reading this issue and don’t forget to take a moment to scroll thorough to our A-Z Directory at the back of the magazine or visit the website www.businessfranchiseaustralia.com.au to find more exciting franchises and advice. Happy Reading. Vikki Bradbury Publisher

SUPPLIER FORUM

business franchise MAGAZINE 5

conte nts 12

14 Cover Story 12 Club Pilates: Launches Comprehensive Teacher Training in Australia

In every issue 8

What’s New! Announcements from the Industry

14 Franchise Council of Australia (FCA): Rebuild, Renew and Refresh: Why Franchising’s Best Days Are Ahead 33 Feature Supplement: Franchises in Your Price Range 66 Behind the Headlines 68 Professional Services Listings 69 Franchise Listings 70 A-Z Franchise & Services Directory

30 6 business franchise MAGAZINE

also in this issue: Aramex................................................................................................ IFC, 70 Betta............................................................................................................ 47, 70 Big Bowl Kitchen.................................................................................. 70 Chargrill Charlies.............................................................................3, 70 Chicken Treat.......................................................................................3, 71 Craveable Brands.....................................................................................3 Club Pilates................................................................................................... 71 Cycle Bar.......................................................................................................... 71

24 Expert Advice

Focus

20 Elise Balsillie: How Data Intuition is Shaping the Next Franchise Era

16 Inxpress: Build a Business, Shape Your Lifestyle, Secure Your Future

26 Helen Kay: The Integral Role of Intellectual Property Protection In Safeguarding Your Franchise’s Future

24 Oporto: Flame Grilled Ambition: How One 31-Year-Old Franchisee Built Legendary Oporto Stores and a 100 Person Team

30 Phil Chaplin: Build or Buy? Choosing Between a New Franchise Territory and a Existing Business 56 Angela Allen (ATO): Get it Right in 2026 60 Jaffrey Ali: The New Frontier of Sales: How AI is Expanding Human Capability Not Replacing it 62 Peter Buckingham: Sailing and Franchising, Both Require Planning, Technique and Patience to Win the Championship

Franchising Expo................................................................................. 64 Gymbaroo - Kindyroo......................................................... 58, 71 IP Partnership........................................................................................... 68 InXpress......................................................................................................4, 71 Kumon............................................................................................................... 72 Mizael Partners.......................................................................68, OBC Oporto.........................................................................................................3, 72

Have Your Say

Petbarn Mobile Dogwash....................................................... 72

18 Sonia Shwabsky: Kwik Kopy Strengthens Commitment to Proactive Compliance, Modern Franchise Standards and Entrepreneurial Growth

Poolwerx.............................................................................................. 55, 72

Profile 64 Franchising Expo 2026: Is This the Year To Turn Your Business Ambition Into Action

Procella.............................................................................................................. 68 Red Rooster...........................................................................................3, 72 Right at Home............................................................................... 23, 73 Rumble Boxing....................................................................................... 73 Senior Helpers...............................................................................34, 73 Shoebox Books and Tax............................................................. 73 Snap-on Tools................................................................................22, 73 Soul Origin.....................................................................................................74 Stagecoach Performing Arts......................................29, 74 StretchLab......................................................................................................74 Sushi Sushi.....................................................................................................74

Target Select.............................................................................................. 68 TDA..........................................................................................................................74

GELATISSIMO CELEBRATES 20 YEARS OF SCOOPING JOY AT SHAW CENTRE Gelatissimo, Singapore’s beloved artisanal gelato brand hailing from Australia, proudly celebrates 20 years at its flagship Shaw Centre location since opening Gelatissimo on 16 December 2005 - Australia’s largest franchised gelato brand - has been a cornerstone of Orchard Road’s dining scene, delighting locals and visitors alike with over 32 handcrafted gelato flavours made fresh in-store daily. For two decades, Gelatissimo Shaw Centre has been more than a gelato shop - it’s been a gathering place where families and friends come together to create memories in the heart of the city. Blending its Australian heritage with Singapore’s culinary spirit, Gelatissimo has introduced local-inspired gelato flavours such as Mandarin, Durian, Ondeh Ondeh, and Mango Sticky Rice alongside gluten-free, dairy-free, and reduced-sugar options. These flavours, crafted exclusively for Singapore, celebrate the island’s food culture while reinforcing Gelatissimo’s commitment to quality and innovation. To celebrate this milestone, Gelatissimo will be launching a limitededition flavour Mango Pomelo and hosting a birthday celebration

event on Saturday January 10th at the Shaw Centre store. The event will feature 100 Free scoops, followed by $3 scoops all day, available for one day only at the Shaw Centre location. Across all stores, 5 lucky Club Gelato members who scan their loyalty app while making a purchase between the week of 10th -18th of Jan 2026, will automatically go into the draw to win gelato for a year! Prized valued at $375 per winner. New members can also enjoy a $5 welcome voucher when they download the Club Gelato app. It is free to join. George Lim, Head of real estate at Shaw House: “Gelatissimo has been a cherished part of Shaw House for two decades, and we are proud to celebrate this milestone with them.”

Anytime Fitness Celebrates 600th Club Milestone Australia’s largest gym network, Anytime Fitness, has reached a milestone with the opening of its 600th club in Bundall on the Gold Coast - marking another major step in the brand’s mission to make health and wellness accessible to more Australians. Founded by Justin McDonell and Richard Peil and operated under the Collective Wellness Group, Anytime Fitness has grown to more than 720,000 members nationwide, with over half of its franchisees now multi-site owners. What began in 2008 as a regional-first strategy has evolved into a national success story, representing almost a quarter (24.1%*) of Australia’s fitness market. “Reaching 600 clubs is an incredible milestone – but it’s also just the beginning,” said McDonell and Peil. “From day one, we set out to redefine fitness through a franchise-first, member-focused model built on health-conscious, committed owners and an unwavering dedication to creating exceptional member experiences. Carl Travers, one of the first franchisees and co-owner of 20 Anytime Fitness clubs, reflected on his 15 years in the business, stating: “Since joining the business in 2010, I’ve experienced continued support from Justin, Rich and the Anytime Fitness network.

scaling and exceeding our club standards to drive profitability and continued member acquisition and retention for our franchisees. Our primary focus is to inspire even more Australians to achieve their fitness goals,” said McDonell and Peil.

Building on their success McDonell and Peil are now applying the same successful franchise strategy internationally with their recent acquisition of the Anytime Fitness UK and Ireland Master Franchise.

Earlier this month, Anytime Fitness Australia was named International Market of the Year 2025 by parent company Purpose Brands - an accolade recognising exceptional franchise territory sales, elevated club experiences, strong franchise profitability, and outstanding member and employee satisfaction.

“We’ve built a strong values-driven business and are invested in

www.anytimefitness.com.au

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Nominations Now Open for the 2026

The Franchise Council of Australia (FCA) is delighted to announce that nominations for the 2026 Franchise Industry Awards (FIAs) are officially open. Returning for its second year, the FIAs continue to celebrate and elevate the very best in Australian franchising. Recognising excellence across the entire sector, the awards honour achievements by franchisees, franchisors, and the wider franchise support ecosystem. Categories for 2026 will once again represent the breadth and diversity of the industry. A National Celebration of Excellence Returns in 2026

Experience ZARRAFFA’S Wildly Satisfying Cookies and Cream Fusion

The 2026 Gala Black-Tie Awards Night will be held on Wednesday, 17 June 2026 from 6:30pm at the Brisbane Convention & Exhibition Centre, uniting franchise leaders, innovators, and emerging talent from across Australia. The celebration continues into the night with an exclusive all invited After Party.

The Cookies and Cream Fusion combines a velvety blend of crushed chocolate cookies with smooth white chocolate, Zarraffa’s rich signature espresso and topped with a swirl of whipped cream and a crunchy cookie crumble for an indulgent finish.

As the signature event for the franchising community, the FIAs highlight not only operational excellence but also the powerful contribution franchising makes to the Australian economy, communities, and employment.

Available at Zarraffa’s Coffee stores Australia-wide from Monday,17 November to Sunday, 25 January 2026, this limited-time drink is the perfect summer treat and is also available in a Crème Cookies and Cream Fusion for those who prefer it coffee-free.

How to Nominate

“Our Cookies and Cream range is a crowd favourite, and we’re excited to bring back this refreshingly cool and creamy summer treat,” said Zarraffa’s Coffee CEO Marnie Sheldon.

Nominations for the 2026 FIAs must be submitted via the official FIA Nomination Portal. Entrants can select their category, complete all required details, and upload supporting documentation directly within the platform. Nomination Portal: https://aunationalfranchisingawards. awardsplatform.com/ Nominations are open until 20 February 2026. Watch the “How to Maximise Your Nomination” Webinar To support entrants in preparing their strongest submission, the FCA recently hosted the “How to Maximise Your Nomination” webinar, presented by Lauren Clemett (a FIA 2025 judge). • What judges look for • How to structure a compelling nomination • How to highlight your achievements effectively • Common mistakes to avoid Watch the webinar: https://youtu.be/v0lN3cfFgHQ

“We’re always looking at ways to elevate our menu offering and this flavour profile taps into the nostalgic, flavour driven trend and buzz that we know continues to perform well and aligns with customer preferences.” In collaboration with the specialty coffee retailer’s ongoing partnership with Australia Zoo, that’s not the only treat in store for customers this season. Zarraffa’s Z Card® members will have the chance to win one of two Australia Zoo Adventures, including a stay at the unique Crocodile Hunter Lodge on the Sunshine Coast, along with entry to the Zoo and wildly fun VIP animal encounter experiences for up to four people, valued at over $10,000 each. Simply swipe your Z Card® with any purchase from the Cookies and Cream fusion range for automatic entry into the draw. Members can enter as many times as they like throughout the promotional period.

For more information, visit the FCA website:

Membership to the Zarraffa’s Z Card® loyalty program is open to anyone by downloading the Zarraffa’s Coffee app or by visiting any store with a once-off $7.50 joining fee, members can start taking advantage of all the benefits straight away.

https://franchise.org.au/index.php/events/franchise-industryawards/

Terms and Conditions apply. To find out more www.zarraffas.com.au/competitions.

To enquire, visit the event information page or contact Helen Alfa at helen.alfa@franchise.org.au for the full sponsorship prospectus.

business franchise MAGAZINE 9

MOTTO MOTTO Taps Holly Barnes As Marketing Head As Brand Accelerates Toward 30 Locations

JAX TYRES & AUTO CAIRNS PROVIDES FREE FULL SERVICE FOR LOCAL RESIDENT AFTER VEHICLE STOLEN Fast-growing Japanese fast-casual brand Motto Motto Japanese Kitchen has expanded its national marketing capability with two key appointments, naming Holly Barnes as National Marketing Manager and Aleksandra Korf as Marketing Manager. The appointments mark a major leap forward in Motto Motto’s brand and digital firepower, with the brand scaling up to a larger, more specialised marketing team as it accelerates toward 30 locations in 2026. The announcement lands the same week Motto Motto opens its 21st restaurant, underscoring the brand’s rapid momentum and growth trajectory. As National Marketing Manager, Barnes will set the pace for the brand - driving strategy, national campaigns, guest experience innovation, and long-term brand elevation. She is joined by Korf, stepping into a dedicated Marketing Manager role to lead digital execution, new restaurant launches, local area marketing systems, and the rollout of network-wide creative. “With our trajectory toward 30 restaurants by November 2026, strengthening our brand capability is critical to scaling the next phase of Motto Motto,” said Matt Fickling, Group Chief Operating Officer. “Holly brings the energy, expertise, and strategic clarity needed to elevate our brand and deepen the connection we have with our guests and MyMotto members. Our new team’s work will sharpen how we show up, how we tell our story, and how we deliver on what ‘Motto Means More’ truly stands for. The impact will be felt across every restaurant, every campaign, and every new opening.” These appointments come as Motto Motto accelerates toward its next major milestone: the launch of its 21st restaurant at Burpengary East in Brisbane’s north, further reinforcing the brand’s momentum and leadership in the fast-casual Japanese category. 10 business franchise MAGAZINE

A Cairns resident, who was reeling at her vehicle being stolen and wrecked, has had her car completely repaired at no cost, thanks to the generosity of local suppliers. Deborah Wilkinson was asleep in her Cairns home when her vehicle was stolen, and after seeing the severe damage done to the vehicle and the unfortunate realisation that her insurance policy was out-of-date, she was facing being out of pocket by more than $4,000. After making an appeal on Facebook, Ms Wilkinson and her family were left stunned at an outpouring of support from those in the community, and crucially, a number of organisations who collaborated to bring her Ford Ute back to life. The team at JAX Tyres & Auto Cairns came across Ms Wilkinson’s Facebook post and Store Manager Evan Billerwell, was keen to help as soon as he became aware of the situation. “It was a no-brainer for JAX Tyres & Auto to support Deborah and her family where we could - the car was in a bad state after it was unfortunately stolen from her home. It started off with new tyres and a mechanical check but it soon became clear that further work was required and we were keen to provide a full service. “While we took the initiative, this wouldn’t have been possible without the support of the teams at Ace Mobile, Mr Minute and NQ Crash who all contributed, it was great to see everyone rally together to support a local family who needed a helping hand.” Ms Wilkinson said: “I’m absolutely blown away by the generosity of Evan and all the local organisations, who have provided me and my family with total emotional and financial relief when we most needed it. It’s acts like this that really cement your faith in our Aussie spirit and the local community.”

STRONG Pilates celebrates global excellence and innovation at largest-ever annual conference STRONG Pilates, one of Australia’s fastestgrowing fitness brands fusing Pilates with cardio and strength training, hosted its largest-ever annual conference on the Gold Coast to celebrate this year’s highest achievers across the network and launch new innovations for 2026. With guests travelling from across the globe, including the U.S., Philippines, and New Zealand, the event recognised exceptional individuals and studios driving the future of hybrid training through leadership, innovation, and a commitment to wellbeing. Central to the conference was the theme of ‘innovation’ to encourage the STRONG network to enter the new year with a growth mindset, introducing key developments including cutting-edge technology, personalisation and enhanced programming. STRONG Pilates co-founders Michael Ramsey and Mark Armstrong said: “The STRONG conference provides an opportunity for our global network to come together,

be inspired and celebrate the passion, dedication, and community spirit which drives our business forward. We’re incredibly proud of our network, and the opportunity to recognise those who provide an unrivalled experience for their members.” From 2026, STRONG will roll out a suite of proprietary tablets across the Rowformer and Bikeformer, empowering users to track performance with greater precision, benchmark against peers, personalise their experience and seamlessly share progress on social media.

2025 was a landmark year for the brand, with 35 new locations launched across Australia, the USA, Canada, New Zealand, Indonesia, and the UK, alongside debut studios in Japan, Dubai, Malaysia, South Korea, and Bahrain. In August, the brand celebrated a major milestone, opening its 100th studio in Garwood, New Jersey, and announced plans to launch over 200 studios over the next four years. For more information, visit strongpilates. com.au.

Price Attack says ‘Show Me The Money’ with Bold Franchise Incentives Brisbane-based national haircare leader Price Attack wants to open 10 new stores next year and is prepared to show aspiring franchisees ‘the money’ launching its boldest franchise support program in a decade. New partners can choose from three months free rent, free stock, or a guaranteed salary - putting up to $25,000 straight into their business. The incentives removing some of the biggest barriers to business ownership, letting franchisees focus on customers, teams, and building a thriving store from their first day.

CEO John Pascoe said lowering entry costs helped counter cost-ofliving pressures yet would accelerate network expansion by creating sustainable growth to meet an ambitious target of 10 plus new stores in 2026. “We have had our eyes on some key markets for years and have not quite been able to reach them,” Mr Pascoe said. “It’s designed to not only reinvigorate our franchise program but strengthen our national footprint and support new operators from day one. Price Attack’s offer targets new franchisees in select Queensland, New South Wales and Western Australia locations where strong retail potential has already been identified. Free rent is targeted to markets such as Salamander Bay, Griffith and Penrith in NSW; Bundaberg and Gympie in Queensland; Queanbeyan in the ACT; and Midland and Armadale in WA. Guaranteed salary is focused on Mitchelton (Brookside), Mildura, Mount Ommaney and Buddina (Kawana Waters), as well as Strathpine, Brookvale, Maroubra, Campbelltown, Wollongong, Albury and Perth’s greater metropolitan corridor. Free stock ensures franchisees can walk into a fully stocked store on day one and will be rolled out in Sydney Greater Region (including Marrickville, Sylvania and St Ives), Burleigh Heads and Brisbane, as well as Osborne Park, Claremont and Success in WA. business franchise MAGAZINE 11

cover story: Club Pilates

Club Pilates Launches Comprehensive Teacher Training in Australia

as National Growth Accelerates Since opening its first studio in Sippy Downs, Queensland, in 2021, Club Pilates has rapidly become one of Australia’s most sought-after boutique fitness concepts. As part of the world’s largest Pilates brand—with over 1,400 studios globally—Club Pilates is redefining the way Australians move, recover, and connect through the power of Pilates. Earlier this year, the brand further cemented its position as a market leader by securing one of the largest fitness franchise deals in Australian history with U.S.-based operator Riser Fitness LLC, set to open 40 new studios nationwide over the next four years.

What Sets Club Pilates Apart At the heart of Club Pilates’ success is its unique, holistic approach to the Pilates experience. Each studio is beautifully designed and fully equipped with a wide range of premium apparatus, including Reformers, Chairs, Springboards, TRX suspension straps, TriggerPoint rollers, and more—allowing for a dynamic, full-body workout unlike anything else on the market. The brand offers seven different class types, each tailored across four progressive levels to suit every body, from complete beginners to advanced practitioners. Whether you’re looking to build strength, enhance mobility, or support injury recovery, there’s a class for you at Club Pilates. Classes are led by highly qualified instructors who undergo rigorous, science-backed training to ensure every movement is precise, safe, and effective. Combined with an uplifting studio atmosphere, upbeat music, and a welcoming community, the result is a workout that’s both empowering and transformative. 12 business franchise MAGAZINE

The momentum reflects not only the strength of the Club Pilates brand itself, but also the vision and commitment of Boutique Fitness Studios (BFS)—the exclusive master franchise partner for Club Pilates across Australia and New Zealand. BFS has played an instrumental role in introducing world-class fitness experiences to the region, including other leading brands such as Rumble Boxing, CycleBar, and StretchLab. With such rapid expansion, however, comes an equally strong demand for highly qualified Pilates instructors—professionals who can deliver the brand’s signature experience and uphold its high teaching standards. Recognising this need, Club Pilates Australia has officially launched its Comprehensive Teacher Training Program, now available for the first time across select Australian studios.

A National Movement: The Growth of Club Pilates in Australia Since its Australian debut, Club Pilates has grown at a remarkable pace—fuelled by an increasing public demand for low-impact, full-body, functional fitness and the rise of the boutique wellness movement. By the end of 2025, the brand will celebrate 30 open studios nationwide and 65 additional territories sold, spanning from major cities like Sydney, Melbourne, and Brisbane to greater metropolitan suburbs eager to embrace the benefits of Pilates. This success has also been mirrored at the franchise level, with passionate local owners across the country building thriving studio communities and achieving strong member retention through the power of the brand’s proven model and supportive network.

Setting the Standard: The Club Pilates Teacher Training Program The newly introduced Club Pilates Teacher Training Program in Australia is one of the most robust and accessible Pilates education pathways available today. It’s a 500-hour comprehensive certification program that blends in-depth anatomy, biomechanics, and movement education with practical, hands-on experience across all major Pilates apparatus. Trainees are guided through 12 structured modules, each combining online study with in-studio instruction from a Master Trainer. This hybrid model allows students to work at their own pace, accessing an interactive online learning portal filled with lectures, videos, and exercise breakdowns before attending their in-person training sessions. Over the course of their study, participants gain expertise in Mat Pilates, Reformer, Jumpboard, Cadillac, Chair, Ladder Barrel, Spine Corrector, and Magic Circle, as well

as specialised knowledge in working with special populations—from prenatal clients to individuals managing injuries or chronic conditions. The course also offers workshops in TRX, Trigger Point and Barre, making it the most comprehensive course available for instructors in the market. Already a hugely successful program in the United States, the Club Pilates Teacher Training Program has not only elevated instructor standards but also proven to be a valuable revenue stream for local studios hosting the training. By offering this pathway, studios can consistently recruit top talent from within their own communities while giving passionate Pilates enthusiasts an opportunity to turn their passion into a fulfilling profession. The program also provides a progressive career pathway, allowing instructors to grow from newly certified teachers to Lead Instructors or even Master Trainers— strengthening the pipeline of expertise within each studio network. Globally, Club Pilates has already trained more than 30,000 Pilates instructors, a milestone that has been instrumental in helping the brand scale to over 1,400 studios worldwide. This legacy of education and consistency ensures that no matter where members take a class—from Los Angeles to Sydney—they receive the same world-class standard of instruction and care. Now, with the launch of the Teacher Training Program in Australia, local instructors can access the same internationally recognised education that has fuelled Club Pilates’ global success. Ready to elevate your career—or explore opening your own studio? Discover Club Pilates franchise opportunities and Teacher Training programs here: www.clubpilates.com.au/franchise business franchise MAGAZINE 13

franchising council of australia (fca)

Rebuild, Renew and Refresh:

Why Franchising’s Best Days Are Ahead Franchising in Australia is at an important point in its journey. Like many industries, we have faced a period of challenge, scrutiny and change. But what I am seeing across the country now is something far more powerful: an industry that has taken the time to rebuild, that is renewing its confidence, and that is refreshing how it tells its story. At the Franchise Council of Australia (FCA), this theme of rebuild, renew and refresh has been more than a slogan. It has been a practical, deliberate reset for the organisation, for our members, and for how franchising is perceived by government, media and the broader community.

Rebuilding trust and foundations Over the past year, the FCA has focused on strengthening its foundations so we can deliver consistently for members. That has meant financial discipline, clarity of purpose, and a relentless focus on advocacy, engagement and value. We are now operating from a far stronger base, with a clear strategic plan and the confidence to look forward. Just as importantly, rebuilding has meant reconnecting with members across the entire franchise ecosystem of franchisors, franchisees, suppliers, advisers and service providers. Franchising only works when the whole system works together, and the FCA exists to bring that system together with credibility and leadership. That reconnection has been visible at every level: national events, state chapter activity, industry roundtables, webinars and countless one-on-one conversations. It has been wonderful to see so many familiar and new faces again at our Christmas events across the states. These moments matter. They remind us that franchising is, at its heart, a people business. 14 business franchise MAGAZINE

Renewing pride in the industry If rebuilding is about foundations, renewal is about pride. Franchising contributes $174 billion to the Australian economy, comprises 90,000 franchisee small businesses, and employs more than 500,000 Australians. Those numbers matter but they only tell part of the story. Behind every statistic is a franchise owner who has taken a leap, created jobs, served customers and invested in their local community. These are the people we must continue to hero if we are to rebuild positive perceptions of franchising. That is why recognition and storytelling are so important. The Franchise Industry Awards have become a powerful platform to celebrate excellence across franchising not just the big brands, but the individuals, teams and networks that lift standards every day. When we recognise franchisees, franchisors and suppliers for doing things well, we send a clear signal about the maturity, professionalism and quality of our industry. Renewal is also about confidence. It’s about a commitment to engage with government, to stand up for franchising, and to explain clearly what franchising does well and where it continues to improve. The FCA’s advocacy work has been grounded in this approach: constructive, evidence-based and focused on outcomes that support sustainable franchising.

Refreshing how we tell our story One of the most important shifts underway is how franchising tells its story. For too long, the narrative about franchising has been incomplete. That is changing. The Australian Franchise Outlook 2026 is a significant step forward in presenting franchising with clarity, balance and credibility. It brings together data, surveys and real stories from across the sector to show policymakers and stakeholders what franchising actually looks like on the ground. I am very pleased to report that the Australian Franchise Outlook is already having the desired impact in Canberra. Every Federal Member of Parliament and Senator has received a personal copy, giving them a deeper understanding of the positive role franchising plays in the Australian economy and in their electorates. This matters. Influence starts with understanding, and understanding starts with quality information. This is part of a broader refresh in how the FCA is positioning the industry: consistent

messaging, better data, and a stronger emphasis on people and outcomes rather than noise and headlines. It is about ensuring franchising is seen as the professional, responsible and opportunity-driven model that it is. The future of franchising in Australia is one I am genuinely optimistic about.

Over the past year, the FCA “ has focused on strengthening its foundations so we can deliver consistently for members. That has meant financial discipline, clarity of purpose, and a relentless focus on advocacy, engagement and value..

”

Looking firmly to the future One of the real highlights of recent weeks has been the opportunity to come together in person across the country to mark the year coming to a close. It was genuinely wonderful to catch up with so many members and colleagues at our state chapter Christmas events. These gatherings are a chance to reconnect, to reflect on what has been achieved, and to recognise the effort that goes into building successful franchise businesses day in, day out. The conversations I had reinforced just how resilient and committed franchising is. Despite a challenging operating environment for many, there remains a strong sense of optimism, professionalism and pride across the franchise community. Seeing that energy firsthand in Perth, Brisbane, Adelaide, Melbourne and Sydney was a timely reminder of why the FCA’s role as a connector and advocate is so important. As we head into the Christmas period, I want to wish all franchisors, franchisees and industry partners a positive and successful trading season. This is a critical time of year for many businesses, and I know the effort and planning that sits behind every store opening, roster, delivery and customer interaction. On behalf of the FCA, I thank you for the contribution you make to your customers, your teams and your communities, and I look forward to building on this momentum together in the year ahead.

A clear call to action If you are already a member of the FCA, thank you. Your engagement, your leadership and your commitment are what make this organisation relevant and effective. I hope you feel – and see – that the FCA is an essential part of your business success and your industry community. If you are not yet a member, I encourage you to take a closer look. Franchising is stronger when we stand together, tell our story well, and advocate with one voice. The FCA is rebuilt, renewed and refreshed – and we are firmly focused on the future. Now is the time to be part of it.

About Jay Westbury: CEO Jay Westbury brings over two decades of experience in leading peak industry bodies, including his previous roles as CEO of Retail Drinks Australia (formerly Australian Liquor Stores Association) and the Australian Travel Industry Association (formerly Australian Federation of Travel Agents). Both sectors have close ties to franchising, giving Jay a deep understanding of the unique challenges and opportunities within this industry.

The Franchise Council of Australia (FCA) is the peak industry body for franchising in Australia, representing both franchisors and franchisees. With a rich history spanning four decades, the FCA is committed to promoting excellence, best practices, and innovation in the franchising sector. As a national voice on franchising, the FCA advocates for the interests of its members and works collaboratively to ensure the growth and success of franchising in Australia. Phone: 03 9508 0888 Email: info@franchise.org.au Web: www.franchise.org.au business franchise MAGAZINE 15

focus: InXpress

Build a Business. Shape Your Lifestyle. Secure Your Future. Inside the Life of an InXpress Franchise Owner – and Why More Australians Are Choosing InXpress! What if your day could start when you decide? What if you could grow a business at your own pace, create a six-figure income, and build a saleable asset, all without stock, trucks, staff, or a warehouse? That’s the reality for InXpress franchise owners across Australia and worldwide. Everyday people are turning communication skills, discipline, and consistency into highperforming logistics businesses in one of the fastest-growing sectors: shipping, domestic freight, e-commerce, and logistics. And you don’t need freight experience, just a strong drive to win business and be successful. 16 business franchise MAGAZINE

You get the model, the systems, the carrier partnerships, the training, and the technology. Follow the process, take consistent action, and the business grows.

What a Typical Day Actually Looks Like A typical day is centred around one core priority: conversations and relationship building. As a sales-driven business, every successful franchisee follows the proven rule of making 30 contacts a day. During your prime selling hours, usually 9am to 3pm, your “sacred selling hours”, you’ll be calling or visiting potential customers, discussing their freight challenges, building trust, demonstrating the InXpress multi-carrier platform, and creating opportunities to quote and onboard new accounts. This is professional, solution-based B2B sales that helps businesses operate smarter.

Peter & Rebecca Hull

The formula works: 30 daily contacts typically lead to around five meaningful conversations, which turn into one or two strong prospects that often-become longterm recurring customers. Those customers ship every day, week, and month, creating predictable, stable recurring revenue. This daily rhythm is how a home-based startup grows into a high-performing, scalable logistics business.

How You Run the Business Dayto-Day Outside selling hours, your mornings or late afternoons become your “admin rhythm.” This includes following up with customers, processing new setups, checking invoicing, reviewing delivery updates, coordinating with carriers, and preparing quotes or documentation. These system-driven tasks

that genuinely wants you to succeed. It’s real independence, backed by full support. The recurring revenue engine is one of the biggest advantages. Once customers ship regularly, you’re no longer starting each month at zero. Your business becomes predictable, scalable, profitable, and saleable, with the ability to grow even faster through new customer acquisition. This structure creates a true lifestyle business. Whether you want flexibility, financial security, or a business you can sell in 5–10 years, InXpress gives you the ability to replace your income, work from home or anywhere, scale at your pace, control your schedule, and build a lifestyle instead of being tied to one. You’re not trading time for money; you’re building a long-term asset.

What Franchise Owners Say — And Why It Could Be You Franchise owners regularly share powerful feedback: “I replaced my salary faster than expected.” “The technology made it easy to win customers — I just had to do the work.” “This business gave me the freedom to choose how I live.” These results reflect the simplicity, support, and scalability of the model, and your story could be next. Is This a Fit for You? InXpress is ideal for people who are: require no warehouse, forklifts, trucks, or physical freight handling. Each week, franchise owners review profitability reports, shipment and margin trends, customer performance, pipeline tracking, and the business dashboards to ensure the business stays healthy, predictable, and scalable.

Why the InXpress Model Works InXpress franchise owners don’t move freight; they use a powerful cloud-based platform that gives customers access to leading carriers like DHL, FedEx, UPS, StarTrack, TNT and more. Customers book, ship, and track through your platform while the carriers handle pickups and deliveries. This creates a business model that is scalable, profitable, and ultimately saleable, with no stock, no fleet, and no physical location needed. Many franchisees find their existing customer base soon generates strong recurring revenue. But true acceleration comes from continued sales activity, the more new customers you

bring on, the faster your business grows and scales. This creates the perfect blend of stability and rapid expansion.

• Confident communicators

Australia is one of the fastest-growing markets in the global network. With more than 20 domestic carriers, access to major international carriers, booming e-commerce, SMEs seeking smarter freight solutions, and rising demand for multi-carrier convenience, the opportunity is enormous. Domestic freight especially has become a major growth channel for franchisees.

• Consistent and self-driven

Support, Stability, and the Lifestyle Advantage At InXpress, you’re never in business alone. New owners often say, “You don’t just buy a business — you gain business partners.” You’re supported by a full head office coaching and training team, a global network of 450+ franchisees, carrier support which helps you win and retain customers, the high-performance APEX sales program, and a collaborative franchise community

• Relationship-focused • Comfortable with daily outreach • Looking to build a scalable asset • Wanting lifestyle and income You don’t need freight experience or staff to start, just energy, consistency, and a willingness to follow a proven system.

Ready to Explore What’s Possible? Book an information session to see the numbers, meet the team, and discover whether InXpress aligns with your goals. Email: kellie.cranch@inxpress.com Landing Page: au.inxpress.com Your income. Your lifestyle. Your future legacy. Powered by a proven global franchise system. business franchise MAGAZINE 17

have your say: Sonia Shwabsky | CEO | Kwik Kopy Australia

Kwik Kopy Strengthens Commitment to Proactive Compliance, Modern Franchise Standards and Entrepreneurial Growth The franchise industry remains one of Australia’s strongest and most accessible pathways into business ownership. It’s a model that gives aspiring leaders the confidence of a proven system, while offering the independence to build something of their own. Contributing over $135 billion to the economy and employing more than 520,000 people nationwide, franchising remains a reliable avenue for entrepreneurship, especially for those eager to learn, grow, and lead. But as recent headlines have shown, the industry is also at an inflection point. There have been calls for better oversight in the industry. Stronger protections, increased transparency, and better support for franchisees are necessary to maintain trust and ensure the model remains fit for the future. At Kwik Kopy, we welcome this recent shift. In fact, we’ve been operating this way for decades and continue to do so in light of these recommendations.

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A Place for Entrepreneurs to Thrive The rise of thriving entrepreneurship and innovation are pillars of strength that should be encouraged throughout the industry. Kwik Kopy is a genuine home for those with an entrepreneurial spirit, for people who want the freedom to think creatively, solve customer problems in new ways, and bring ideas to life. Our owners aren’t simply operators; they are local business leaders who use their initiative, creativity and commercial instincts every day. We don’t control the parts of the business that require imagination, innovation and customer connection. That’s where our owners shine. What we do provide is a deeply established, tried-and-tested business model in the Visual Communications industry, backed by 45 years of benchmarking data, commercial insights, and strategic guidance.

the past several years re-engineering our Franchise Agreement, systems, and support structures to meet modern expectations. We operate in a disrupted industry that has been marked for better oversight, and that disruption has shaped our character. We know we can’t stand still, and neither should other franchise partners. Our vision is to become Australia’s leading partner for SME & Local Marketing Communications. This evolution has been deliberate and strategic, expanding our offer well beyond traditional print to include: • Design • Print & Signage • Promotional Products & Branded Merchandise • Stickers, Labels & Wide Format • Customised Packaging • Corporate and SME Marketing Support

We take care of the “boring but essential” parts of business: the financial disciplines, operational systems, compliance frameworks, and continuous improvements that underpin long-term success. This frees our franchisees to do what they do best: grow relationships, create solutions, and deliver exceptional outcomes for their customers. These values are key to running a franchise and make it a favourable place for young leaders to achieve their professional goals.

This broader capability has positioned us for strong future growth, and provides more pathways for current and future employees. We’ve modernised our systems, invested in technology and data, and shifted our mindset from being a printing franchise to being a Visual Communications business with serious breadth and commercial depth. Adding richness to a franchise is crucial to achieving long-term endurance in an industry of fostered leadership and creativity.

Modernising for Today and Tomorrow

Proactive Compliance and Strong Leadership

Enacting on credible feedback and improving franchise agreements are essential to incorporating better oversight into our businesses.

The lifespan of franchises in Australia since the 1970s has provoked calls for better oversight and internal review across the industry.

While some franchisors rely on models that worked many years ago, Kwik Kopy has spent

As the Government modernises the Franchising Code of Conduct, Kwik Kopy is

already ahead of the curve. We continually update our documents, processes and internal systems not because we are told to, but because it’s the right thing to do. By choosing to operate with transparency, consistency and integrity, we give our Franchise Partners confidence in the framework they are investing in. It’s also a reflection of our values: respect, collaboration, ambition and accountability. All these values align with our brand ethos, We Make Possible. Strong franchising starts with strong leadership. We invest heavily in training, people-focused practices and operational excellence. Our network thrives on open communication, and we actively encourage feedback that helps us strengthen our systems and support. We foster a human-centric workplace for both Franchise Partners and employees, one that is safe, respectful, and grounded in trust. Considering the number of calls for better oversight made by franchisees, this approach is something that all Franchisors should adopt in the near future.

Moving the Industry Forward The franchise sector may have taken some heat, but we are committed to constant improvement, industry-leading transparency, and a forward-looking strategy that supports entrepreneurship, innovation and growth. Our commitment is clear: We will uphold high standards and continue to elevate our franchise system by choice, not obligation. By doing so, we help ensure franchising remains a strong, credible and exciting pathway for Australia’s next generation of business owners and leaders. v

business franchise MAGAZINE 19

expert advice: Elise Balsillie | Head of Thryv, Australia and New Zealand

How data intuition is shaping the next franchise era What happens when franchisees combine data-driven thinking with human understanding? The answer may define the next decade of business growth. Across Australia and New Zealand, a quiet shift is unfolding in franchising. The most forward-thinking franchisees no longer see data and intuition as opposites. They understand that the strongest decisions happen where analytics and instinct meet where technology reveals patterns and people interpret them with context and care. 20 business franchise MAGAZINE

This is the rise of the human algorithm: a small business mindset that blends digital intelligence with human judgement. It’s reshaping how franchisees attract customers, lead teams and build loyalty.

From information to intuition

Every franchise generates oceans of information - bookings, reviews, messages, invoices and clicks. However, raw data on its own doesn’t create growth; understanding it does. The best franchisees use their systems not only to record activity, but also to reveal customer behaviour.

They look at when customers engage, what they ask about, how quickly they respond and what tone they use in feedback. Then they combine those signals with something no platform can replicate - human context. For example, a wellness franchise notices that online bookings fall sharply in early winter. The instinct might be to blame digital ads. Yet a closer look shows customers postponing appointments until the new seasonal campaign launches. The data highlights a pause; intuition guides a response - refreshing visuals and sending reminders to maintain engagement between campaigns. Tip: Read patterns, not numbers. When reviewing reports, ask ‘what’s happening in people’s lives that might explain this?’ Data gives you the dots; intuition connects them. Technology amplifies every voice; empathy interprets the tone. Together, they give franchisees a sharper radar - one that hears opportunity long before competitors do.

Data that feels personal

Personalisation isn’t new, however, true personalisation now depends on data insight - used authentically and empathetically. Franchisees can see repeat

customers’ preferences, preferred booking times or service notes. When they act on that knowledge respectfully, customers feel valued rather than tracked. For example, a tutoring franchise can track which students have plateaued after eight sessions. When data flags that trend, the franchisee can then send a personalised note celebrating achievements so far and offered a short review session. Parents respond warmly, re-enrol their children and praise the program’s attentiveness in feedback. Tip: Personalise through anticipation, not intrusion. If a customer always books on Friday afternoons, send a friendly reminder on Thursday morning. If they mention dietary needs or service preferences, acknowledge them next time. These details prove attentiveness and earn trust. When technology informs personal service, loyalty becomes the natural outcome.

Turning dashboards into decisions

Many franchises invest heavily in dashboards but may stop short of interpretation. Data visibility is useful only when it drives action. The new generation of franchisees use analytics as an invaluable compass, directing you to your next successful customer interaction. They track performance in real time, adjust staffing before busy periods and adapt promotions while they still matter. Decision speed becomes a competitive advantage.

As Head of Thryv Australia and New Zealand, Elise Balsillie leads teams across customer channels, helping businesses streamline operations, embrace technology and grow with confidence through digital transformation. With more than 25 years of experience in media, education and technology, including two decades at Thryv, Elise is passionate about empowering small businesses and delivering solutions that provide them a competitive edge. Under her leadership, Thryv has been recognized as an ‘Employer of Choice’ for two consecutive years, reflecting her commitment to people and culture.

Predictive insight used to belong to big corporations with analytics teams. “ Now, franchise software can forecast demand, flag high-value customers and suggest the next best action. However, prediction alone means little unless franchisees trust themselves to interpret it.

”

Tip: Read your team data the same way you read sales data. Monitor response rates, shift swaps or training participation. They all tell stories about engagement and morale. When you combine empathy with evidence, culture strengthens. The most successful franchisees manage feelings with facts - calm, informed and fair.

Creating predictive confidence

Predictive insight used to belong to big corporations with analytics teams. Now, franchise software can forecast demand, flag high-value customers and suggest the next best action. However, prediction alone means little unless franchisees trust themselves to interpret it.

Shorter cycles build momentum. Your business will fix small inefficiencies before they become systemic and ride positive trends while they are hot.

A physiotherapy franchise notices bookings spiking every March, coinciding with fun runs and triathlon season. Predictive analytics flags the trend weeks in advance. The franchisee schedules extra therapists and automated follow-up messages for repeat clients.

Numbers are the language; leadership is the translation.

Tip: Use predictive tools to plan, not to replace planning.

If your system forecasts a busy weekend, use it as a prompt to prepare - review rosters, confirm stock levels and align your marketing.

Tip: Replace the end-of-month review with end-of-week action.

The emotional side of analytics

Data reveals emotion in new ways. Franchisees who recognise this use insight to enhance wellbeing for both customers and staff. A pattern of late-night messages may point to customers seeking reassurance, while slower response times can reveal fatigue within the team. Technology highlights what deserves attention and gives business owners the chance to act with authentic understanding.

Confidence grows through clarity. Predictive systems create that clarity, giving franchisees the foresight and calm to plan ahead rather than scramble in the moment. Growth now lives at the intersection of insight and responsiveness, where franchisees turn information into understanding and transform ordinary data into extraordinary service.

Humanising digital leadership

Technology gives franchisees reach, however, humanity gives them resonance. The human algorithm thrives when business owners use data to care better, not to control more. They communicate transparently with their teams, sharing performance insights openly. They celebrate metrics that matter, including response times, reviews and customer satisfaction, because they know numbers reflect real experiences. Tip: Turn your metrics into stories. When you share results, explain the human impact. ‘Our response rate improved by 20 per cent - that means forty more customers got answers within an hour.’ This approach turns data into purpose and keeps teams emotionally connected to results.

Leading the next chapter

Franchise growth now depends less on territory and more on intelligence - the blend of digital understanding and human discernment. Systems can track every interaction, however sound business practises decides what those interactions mean. The future belongs to franchisees who can interpret complexity without losing compassion. They will use data to sense opportunity early, technology to deliver consistency and intuition to adapt with agility. Technology gives you vision, however, people give it meaning. When both work in harmony, growth stops being a chase and becomes a rhythm. v

business franchise MAGAZINE 21

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Get the App cover story: Club Pilates

Club Pilates launChes ComPrehensive teaCher training in australia

as NatioNal Growth accelerates Since opening its first studio in Sippy Downs, Queensland, in 2021, Club Pilates has rapidly become one of Australia’s most sought-after boutique fitness concepts. As part of the world’s largest Pilates brand—with over 1,400 studios globally—Club Pilates is redefining the way Australians move, recover, and connect through the power of Pilates.

Earlier this year, the brand further cemented its position as a market leader by securing one of the largest fitness franchise deals in Australian history with U.S.-based operator Riser Fitness LLC, set to open 40 new studios nationwide over the next four years.

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Now, with the launch of the Teacher Training Program in Australia, local instructors can access the same internationally recognised education that has fuelled Club Pilates’ global success. Ready to elevate your career—or explore cover stor y opening your own studio? Discover Club Pilates franchise opportunities and lau nChes Com Teacher Training programs here: tea Prehen Che www.clubpilates.com.au/franchise r trainin sive business franchise MaGaZine 13

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FRANCHISE OPPORTUNITIES: Southern Downs & Granite Belt Greater Newcastle Bathurst & Goulburn Country Victoria Batemans Bay Melbourne Adelaide Armidale

AUSTRALIA'S PREMIER

Home Care Franchise Network Right at Home was one of the first companies to enter senior care and is now an industry leader. With nearly 800 global locations across five countries and over US$996 million in annual sales, Right at Home is one of the world’s largest home care franchise networks making a positive difference in the lives of thousands of clients, caregivers, and family members every day.

Are you looking to make a meaningful life change for the better?

have to have previous home or health care experience. We provide you with the necessary training to ensure your services are delivered at the highest standard.

Secure your family’s future with Right at Home Australia and make a difference in your community, whilst building a business in the thriving and dynamic home care industry. You’ll enjoy the freedom to grow your own business, with the full support of a quality, national home care brand delivering domestic support, personal care, skilled nursing, and allied health services.

The home care market is guaranteed to grow for the next 20 years. The entry costs and overheads are very low compared with most businesses.

The foundation of becoming a successful Right at Home business owner is a deep passion for looking after people and a commitment to providing high-quality care. You do not

Call us on 1300 363 802 or email franchise@rightathome.com.au to discuss your home care franchise opportunity today.

With 60 established offices, Right at Home Australia has available territories in regional New South Wales, regional Victoria, South Australia, Tasmania, and regional Western Australia.

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business franchise MAGAZINE 23

fOCUS: Oporto | Craveable Brands

Flame-Grilled Ambition:

How One 31-Year-Old Franchisee Built Legendary Oporto Stores and a 100-Person Team At just 31, Akankssha Taneja Sandhu stands as one of Oporto’s brightest franchise success stories. With two of the brand’s top five high-volume restaurants under her leadership and almost 100 employees across her operations, her rise through the ranks is a textbook case of how strong systems, supportive franchising, and entrepreneurial drive can come together to create remarkable results. A Leap of Faith at 21 While most 21-year-olds are focused on university or early career steps, Akankssha was opening the doors to her very first Oporto restaurant. “I was nervous,” she admits. “Taking the leap from being an employee to running a business is such a huge financial and emotional decision. I questioned whether I 24 business franchise MAGAZINE

would succeed, I had a big responsibility on my shoulders.” She bought the business with her father, but it was Akankssha and her mother who took on the day-to-day challenge of operating the store. “We were working 10-hour days side by side,” she recalls. “That’s where I learned what it truly means to run a franchise, it’s not just ownership, it’s leadership.”

Grounded in Brand Experience Her Oporto story began long before ownership. At just 16, Akankssha joined the brand as a front-of-house employee while still in Year 10. She continued working shifts through her commerce and accounting degree, and by graduation, she’d already been promoted to store manager. After completing her degree, she briefly stepped into auditing, but the corporate world couldn’t compete with the thrill of running a business. When her former franchisee called to ask if she wanted to buy his store, she didn’t hesitate. “Entrepreneurship is in my blood,” she says. “My dad ran his own timber and construction business in India. When the opportunity came up, I saw so much flexibility and potential, I knew this was my path.”

Family at the Core Oporto has truly become a family affair for the Taneja Sandhu clan. Her father and brother co-own restaurants in Dubbo and Orange, while her husband, Naavneet, is her business partner in Plumpton. “We actually met through Oporto,” she says with a smile. “We got married after I bought my first drive-thru. Now, with two small children, the flexibility of running our own stores means we can balance business and family life, that’s something we’re both grateful for.”

Evolving with the Brand

Craveable Brands, for providing the strong foundation she needed to succeed. “Oporto has robust systems that allow franchisees to focus on running the business efficiently,” she says. “From the Craveable CEO to our business consultant, everyone is just a call away. The franchise support is exceptional, it’s what sets this network apart.” Craveable Brands, which also operates Red Rooster, Chargrill Charlie's and Chicken Treat, offers an end-to-end franchise support system covering training, operations, marketing, menu innovation, and digital technology.

Scaling with Systems In 2015, Akankssha took over her first Oporto in Westfield Penrith, quickly establishing a reputation for operational excellence. Two years later, she added Glenmore Park to her portfolio, before venturing into the brand’s high-volume drivethru model in 2019 with a store in Penrith, followed by Plumpton. The results speak for themselves: her stores consistently rank among Oporto’s top five in sales volume. “Once I experienced the drive-thru model, I knew that was the direction I wanted to grow in,” she says. “The throughput, the customer interaction, the speed - it’s an exciting environment. You can see the impact of every operational improvement almost instantly.”

Franchise Support That Fuels Growth Akankssha is quick to credit Oporto’s franchising structure and its parent company,

For Akankssha, the back-office and operational support have been instrumental in managing growth. “When I was just starting out, head office guided me through everything from recruitment to compliance,” she says. “Now, as I run multiple stores, that support allows me to focus on my people and on strategic decisions rather than getting bogged down in admin.”

The People Behind the Business Managing a team of 100 comes with its challenges, but Akankssha has developed a strong focus on culture and empowerment. “I’ve learned that leadership isn’t about doing everything yourself, it’s about building a team that believes in the brand as much as you do,” she says. “Oporto’s training systems make it easy to bring new staff up to standard, so we can focus on developing their confidence and skills.” Her approach has fostered loyalty among staff, many of whom started as casual crew and have grown into management roles. “That’s one of the most rewarding parts of this journey, watching people grow,” she adds.

Oporto’s franchise model continues to evolve alongside its franchise partners. The brand’s current focus on technology-driven efficiencies, menu innovation, and customer experience aligns perfectly with Akankssha’s forward-thinking mindset. “The systems are constantly improving,” she says. “From digital ordering to supply chain management, Oporto is always ahead of the curve. It’s exciting to be part of a network that listens to its franchisees and evolves with the market.” That ongoing innovation gives her confidence to keep expanding. “I want to grow my portfolio further, either through acquiring more stores or developing new sites. There’s so much potential within this brand.”

Reflecting on the Journey Looking back, Akankssha says her greatest reward isn’t just financial success, it’s the personal growth that’s come from taking the leap so young. “When I reflect on my journey, I can’t believe I had the courage to take such a big risk at 21,” she says. “But Oporto gave me a platform to build something real. The systems, the support, the brand, it all worked together to help me succeed.”

A Model for Future Franchisees For those considering a step into franchising, Akankssha’s story offers a clear message: preparation, passion, and partnership are key. “Oporto gives you the tools, but you have to bring the commitment,” she says. “If you follow the systems, lean on the support, and put in the work, the results will come.” From high-school casual to multi-store operator, Akankssha’s flame-grilled journey shows that the right franchise structure, combined with courage and hard work, can turn a single opportunity into a family legacy. And at just 31, she’s only getting started. v business franchise MAGAZINE 25

expert advice: Helen Kay | Founder | Rise Legal

The Integral Role of Intellectual Property Protection in Safeguarding Your Franchise’s Future Intellectual property protection plays a central role in the longterm health and value of any franchise system. In franchising, your brand is not simply a marketing asset. It is the core product that franchisees buy into. Everything that makes your business identifiable and commercially valuable, from names and logos to systems and processes, falls under the umbrella of intellectual property, often referred to as IP. In a highly competitive sector like franchising, where brand consistency and consumer trust drive commercial success, IP protection becomes a commercial strategy as much as a legal one. Strong IP frameworks give franchisors confidence that their brand is protected nationally, and they give franchisees confidence that they are investing in something secure, proven, and enforceable. This article expands on the broader riskmanagement approach we have discussed

26 business franchise MAGAZINE

previously and focuses specifically on how intellectual property protection strengthens a franchise system. It also explains how franchise lawyers contribute to building, refining, and protecting these IP assets so the entire network benefits.

• It preserves the resale value of franchise businesses by protecting the goodwill of the brand.

Intellectual Property: The Lifeline of Your Franchise

Below we look at core IP components and why each is essential.

Every successful franchise relies on a clear and recognisable brand identity. This identity is made up of several different forms of IP. These include trademarks, copyright material, confidential information, knowhow, operational systems, and the overall “look and feel” of the business. Each plays a distinct role in differentiating the franchise in the market. Strong IP protection offers several practical benefits: • It preserves brand consistency across all franchise units. • It gives franchisees confidence in the value of the system they are buying into. • It protects the franchise network against competitors who may try to imitate the brand.

In a franchise system, IP is not optional. It is the asset that binds the entire network together.

Trademark Registration

A trademark legally protects elements that distinguish your brand, such as your business name, logo, slogans, and even specific product names. In a franchise setting, trademarks serve a structural purpose. They give franchisors exclusive rights to these brand elements throughout Australia, and in some cases overseas if registered internationally. A registered trademark: • Prevents others from using identical or confusingly similar marks. • Allows franchisors to license the brand to franchisees formally. • Protects the integrity and distinctiveness of the franchise system.

• Helps avoid disputes between franchisees or third parties over branding.

Helen Kay is an accomplished business and franchise lawyer with over two decades of legal expertise. As the founder of Rise Legal, Helen specialises in delivering strategic and practical commercial and franchise legal solutions. Her exciting career has seen her in pivotal roles at prestigious law firms, consistently offering exceptional legal counsel. Her unique combination of hands-on experience and visionary leadership positions her as an invaluable asset in the realm of commercial law and franchise expertise, assisting franchisors and franchisees in safeguarding their business through comprehensive commercial legal support.

From a regulatory perspective, trademark registration is one of the first steps in establishing a franchise, because without it, a franchisor cannot safely grant rights to use the brand. This means franchise lawyers should assist franchisors early with selecting registrable trademarks, conducting availability searches, and filing applications with IP Australia. For franchisees, the presence of a registered trademark reinforces the legitimacy of the brand they are joining and protects the investment they make in marketing and signage. It ensures everyone operates under a secure and uniform brand identity.

Creating a Separate IP Holding Entity

Many established franchise systems choose to place their core IP in a separate company. The aim is simple, to keep the most valuable assets out of reach of operational risk. If the franchisor’s trading entity is sued, experiences financial difficulty, or takes on liability, IP sitting in that same entity can be exposed. An IP holding company (often called an “IP Entity”) separates and protects these assets. This structure is common in franchising because: • It reduces the risk of losing valuable assets during a legal dispute.

• It keeps the IP secure even if operational businesses change or expand.

• Ensures the franchisor and franchisees can legally use the brand.

• It allows clearer licensing arrangements within the group.

• Sets clear rules around how and when the IP can be used.

• It provides stronger reassurance to franchisees that the brand is protected.

The franchise agreement itself also reinforces these rules and outlines expectations for franchisees. This includes brand guidelines, approved suppliers, marketing practices, and any restrictions on modifying the brand.

Franchise lawyers help set up the structure correctly, ensuring the IP Entity owns the trademarks and other IP while licensing them back to the franchisor’s trading company.

IP Licensing Agreements

Once the IP is safely registered and held in a separate entity, the franchisor must have a licensing agreement in place with the IP Entity that sets out how the franchisor is allowed to use the IP. The franchisor then passes this licensed right to each franchisee under the franchise agreement. This creates a chain of legal permission that: • Protects ownership of the IP.

Clear IP agreements prevent misuse, disputes, or variations in how franchisees present the brand to the public.

Non-Disclosure Agreements (NDAs)

Franchise systems rely heavily on know-how, processes, manuals, and strategies that are not public. This information is commercially sensitive and can provide competitors with an advantage if disclosed. NDAs are an essential tool for: • Protecting training materials.

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expert advice: Helen Kay | Founder | Rise Legal

• Securing new franchisee onboarding discussions. • Preserving confidential operating procedures. • Preventing employees or former franchisees from sharing sensitive information. These agreements support the wider IP framework by ensuring that trade secrets and internal knowledge stay within the network. While NDAs cannot stop every misuse, they provide a strong legal basis to act when information is used improperly.

Restraints of Trade

Restraints of trade protect the franchise system by limiting what a franchisee can do during and after their time in the network. In franchising, restraints typically apply to: • Operating a competing business • Using confidential information • Soliciting customers or staff • Operating in a protected territory These restraints must be reasonable in scope,

28 business franchise MAGAZINE

geography, and duration to be enforceable under Australian law. When drafted correctly, they protect the integrity of the network and prevent franchisees from using their insider knowledge to compete directly once they leave the system. They also protect existing franchisees who rely on the brand’s exclusivity in their region.

Intellectual Property as the Backbone of a Franchise Network In the franchising world, intellectual property is not merely a legal asset. It is the backbone of the entire franchise network. Every franchisee relies on the strength, consistency, and enforceability of the brand they are buying into to build goodwill, attract customers, and grow value over time. When IP protection is robust and well structured, it creates a stable environment in which franchisors can maintain brand integrity and franchisees can operate with confidence. Consistent standards are easier to enforce, customer experience is protected, and the commercial value of the network is preserved across all locations.

Conversely, weak IP protection exposes a franchise system to compounding risk. Brand dilution, internal disputes, imitation by competitors, and erosion of goodwill can quietly undermine the system from within. These issues rarely affect just one outlet. They flow through the network, impacting recruitment, franchisee confidence, and longterm brand perception. For this reason, intellectual property protection is increasingly recognised by experts in the industry as a strategic pillar of sustainable franchising. It supports not only legal compliance, but brand trust, network cohesion, and long-term enterprise value. IP protection is not something to be ignored. Book a quick chat with me, Helen Kay, Principal of Rise Legal Business Lawyers: https://calendly.com/contracts-lawyer/ zoom-meeting Disclaimer: This article is intended for informational purposes only and should not be considered legal advice. Consult with a qualified commercial lawyer for personalised advice related to your specific circumstances. Liability limited by a scheme approved under Professional Standards Legislation.

Make Performance Your Business Business Make Performance Your With potential proﬁts of up to and above $54,000* With potential proﬁts of up to and above $54,000*

SingleUnit Unitand and Single MasterOpportunities Opportunities Master

Initial Fee Fee from Initial from $40,000 plus $40,000 plus VAT VAT

Start StartUp UpCost Costfrom from $11,000 $11,000

Investing in a Stagecoach franchise gives you the opportunity to combine a love Investing in a Stagecoach franchise gives you the opportunity to combine a love of the arts and children’s services with a business that truly performs. of the arts and children’s services with a business that truly performs.

Own a Performing Arts School Own a Performing Arts School

ore find ouuttmm ore find o

australia.stagecoachfranchise.com australia.stagecoachfranchise.com *Potential earnings over second year of trading with full school of +122 students. *Potential earnings over second year of trading with full school of +122 students.

Creative Courage For Life® MAGAZINE 29 business franchise Creative Courage ®

expert advice: Phil Chaplin | CEO | CFI Finance Group

Build or Buy?

Choosing Between a New Franchise Territory and an Existing Business

For many people exploring business ownership, franchising offers an appealing mix of independence and support, brand recognition and proven systems. But before the first dollar is invested, prospective franchisees face a key decision: do you build a brand-new franchise territory from scratch, or look to buy an existing trading business? Like most things in business, there’s no one-size-fits-all answer. Both pathways can lead to success, but each comes with its own trade-offs. Here’s a look at the key differences to help you decide which path suits you. 30 business franchise MAGAZINE

The Case for Building: A Clean Slate and Full Control

particular area, a greenfield site may be your best shot.

Opening a new territory can feel like the purest form of the franchise journey. You set up the site, hire the team, launch local marketing and shape the culture from day one.

Lower entry cost — with caveats

More location choice Starting fresh often gives you more influence over location — within the franchisor’s rules. In retail or hospitality this might mean choosing a prime strip site or preferred shopping centre. In service-based systems, it might be targeting a suburb with strong growth or limited competition. By contrast, people buying existing franchises often find themselves choosing from whatever resales are available. If you’re set on a

New territories generally come with a lower upfront price tag because there’s no goodwill to pay for. But the lower headline cost can mask real uncertainty. Fit-out and construction can blow out due to council approvals, utility upgrades, supply delays and unexpected building issues. Even with franchisor support, overruns can happen which then puts strain on capital reserves For some franchisees with strong working capital and a passion for building something new, this is part of the excitement. For others, it can quickly become stressful.

No legacy issues A fresh site means no inherited staffing

problems, no old equipment and no questionable lease terms. You avoid past mistakes and start on clean foundations — a big plus for anyone who values control and clarity.

The Case for Buying: Cashflow, Certainty and the Power of Goodwill Purchasing a trading franchise offers a very different experience — one centred on certainty and momentum.

Immediate cashflow and verifiable performance A resale provides something a new territory can’t: a functioning business from day one. Customers already know the brand, the team understands the systems, and the financials can be verified, not estimated. This visibility often makes lenders more comfortable too. While buyers usually pay more upfront — especially once goodwill is factored in — the financing may be easier to secure because the income is verifiable and predictable.

Cost certainty and fit-out value One underrated advantage of buying is the value of an existing fit-out. Equipment and fixtures that may have cost hundreds of thousands to install new are often included in the sale price at a heavily depreciated figure. For buyers wanting certainty around costs, this can be a major advantage. Fit-outs for greenfield sites can be expensive, and the risk of overruns or construction surprises is real. With a resale, you know what you’re stepping into — and you can see it operating.

Turnaround opportunities Not every resale is a top performer. Some are under-managed or operated by owners ready to move on. For experienced or handson franchisees, these sites can be ripe for improvement. Common turnaround levers include: • Refreshing local marketing • Rebuilding staff culture • Tightening cost control • Re-engaging the customer base • Making targeted upgrades With the right operator, these changes can create substantial uplift.

Phil Chaplin the Chief Executive Officer of the CFI Finance Group, a specialist finance company servicing the franchise, accommodation, and fitness sectors as well as small businesses more broadly across Australia and New Zealand. Phil has over 20 years’ experience in providing finance to businesses across Australia and New Zealand and has managed finance companies in the private and banking sectors, he is a former chair of the Equipment Finance division of AFIA.

Location: The Decisive Factor No One Should Ignore

Buying suits franchisees who:

Location may be the single most influential — and most overlooked — factor in the build vs buy decision.

• Want immediate operational traction

Building: more choice, but not unlimited A new territory gives you the chance to target areas with the right demographics or growth profile. But in mature networks, greenfield options may be limited to less favourable locations.

• Prefer predictable earnings • Value cost certainty • Are ready to step into a functioning business • Feel confident assessing financials and staff

Due Diligence: The NonNegotiable Step Whether you build or buy, thorough due diligence is essential.

Buying: availability shapes the opportunity

For new territories:

Buying often means starting with what’s for sale, and perhaps looking beyond the bounds of where you’d ideally like your business to be. That said, a strong performing site in a great catchment might offset negatives like additional travel time, and potentially outweigh the desire to start from scratch.

• Territory demographics and competition

Lease exposure matters

For resales:

With new sites, you will typically negotiate a fresh lease aligned to franchisor standards. With resales, you inherit whatever the previous franchisee agreed to — which could include favourable rent, or conversely, short remaining tenure or upcoming rent increases. Remember also to check with both landlord and franchisor whether any costly refurbishment works are required in the near future.

What Kind of Journey Suits You? Remember, this decision isn’t just financial — it’s personal. Building typically suits franchisees who: • Enjoy creating something from the ground up • Are comfortable with uncertainty and variable cashflow • Have good marketing or operational capability • Want to shape a team and culture • Have the working capital to handle delays and ramp-up

• Realistic fit-out costs and contingencies • Franchisor’s track record with new openings • Ramp-up period and required working capital • Backup location options • Verified financial statements across multiple years • Wage exposure and staff turnover • Equipment condition and upcoming capex • Lease terms and remaining tenure • Date of next scheduled refurbishment • Genuine reason for sale

So, Build or Buy? There’s no universally “better” choice — only the one that best aligns with your goals, personality, and financial position. Building can offer freedom and a clean slate, but it comes with start-up risk and cost uncertainty. Buying often provides clarity and predictability, but usually carries a higher upfront price and requires careful assessment of goodwill and legacy issues. Whichever path you choose, success ultimately comes down to fit: the right person, in the right model, in the right location, at the right time. v business franchise MAGAZINE 31

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VOL 20 ISSUE 02 2026

cover story

Best Friends to Business Partners to

A Franchising Success Story WITH TDA

Kickstart Your Franchise Year The Power of the First 60 Days

Financial Due Diligence The Price is Right! Franchises in your budget business franchise MAGAZINE 33

Explore Franchise Opportunities with Senior Helpers Australia Are you passionate about making a difference in your community while owning a successful business? Senior Helpers Australia offers an incredible franchise opportunity for individuals looking to join a trusted leader in the home care industry. Since 2011, Senior Helpers has been dedicated to improving the quality of life for seniors and their families across Australia, providing essential services such as chronic disease care, disability support, and respite care. At Senior Helpers, we are passionate about making a real difference in peoples’ lives. Since 2011, we’ve helped connect thousands of Australians with compatible aged care and disability care, supporting clients in their wish to remain happy and healthy in their own homes. We’ve been an international leader in professional home care services since 2002, developing pioneering programs like our Senior Gems® & Parkinson’s Care.

Why Choose Senior Helpers?

Proven Business Model

High Demand Industry

Comprehensive Training and Support

Community Impact

Flexible Business Model

We Celebrate Life

Call 1300 AGECARE or 1300 243 2273 to find out more

www.seniorhelpers.com.au

Senior Helpers – Home Care Only Better

34 business franchise MAGAZINE

conte nts

fr anchises in your price r ange Featured Cover Story 36 TDA, Tax Depreciation: Best Friends To Business Partners to a Franchising Success Story

Franchisee in Action 50 My Home: Claudia and Rod Forward: Owners – My Home Cronulla

Focus

42 Right At Home: A Year In Review

Expert Advice 38 Marissa Candy: Kickstart Your Franchise Year, The Power of the First 60 Days 40 Robert Toth: Franchises in Your Budget 44 Tony Meredith: The Sales Factor: Why Your Ability to Sell Matters More Than The Franchise Fee

48 Kate Groom: Financial Due Diligence 52 Lauren Clemett: The Price is Right 54 Stewart Germann: Affordable Franchises

50 business franchise MAGAZINE 35

franchising feature

cover story: TDA Tax Depreciation

Best Friends to Business Partners to

A Franchising Success Story WITH TDA Theo Mavratzakis and Daniel Farugia first crossed paths at the age of 12, in a state far sunnier than their current Head Office location in Melbourne. Their story began in Newcastle, where Daniel had just moved and joined Theo’s school. According to Daniel, their friendship took root on the soccer field and it was his skill and determination that impressed Theo so much that he knew immediately he had found a friend for life.

36 business franchise MAGAZINE

Theo, however, recalls it differently, for him, it was Daniel’s energy, focus, and collaborative nature that made him a friend for life. Regardless of which version you hear, and despite the pair being complete opposites, the bond between the two was immediate and enduring. That childhood connection laid the foundation for a partnership that would last decades. From school and university projects to their early professional careers, Theo and Daniel developed a friendship built on trust, complementary skills, and shared ambition. That partnership ultimately evolved into TDA Tax Depreciation, a company that has become one of Australia’s leading specialists in property tax depreciation. Their long-standing relationship continues to shape TDA’s culture, embedding trust, professionalism, and a commitment to excellence in every aspect of the business. TDA’s focus has been on providing high-quality, ATO-compliant tax depreciation reports for residential and commercial properties. Seeing the growing national demand for expert services, Daniel and Theo launched the franchise model in 2025 to empower property-focused professionals to build their own businesses under a trusted, expertled brand. Today, TDA franchisees operate across metropolitan and regional territories throughout Australia, delivering services that help investors maximise returns, reduce tax liabilities, and confidently navigate complex ATO regulations. Both founders bring extensive industry expertise. Daniel Farugia, a Registered Tax Agent and Certified Quantity Surveyor (AIQS), has over 20 years of experience in construction, property, and taxation. He holds an Honours degree in Construction Management and has mentored university students while leading major projects nationwide. Daniel is recognised for his leadership, work ethic, and ability to deliver results. Theo Mavratzakis, also a Registered Tax Agent and Certified Quantity Surveyor (AIQS), has spent more than 20 years helping clients optimise returns and reduce tax liabilities across diverse investment properties. A frequent speaker at property expos and industry conferences, Theo is known for his meticulous attention to detail, client-focused approach, and ability to create strategies that meet individual investment goals. If you are someone who is interested in opening a TDA Franchise, the process has never been simpler. Joining TDA is designed to be a structured, supportive, and streamlined endeavor that prepares franchisees for success from day one. The journey begins with an initial inquiry, followed by a detailed discussion with the head office team to assess the candidate’s fit, skills, and ambition. We are not in the business of setting people up for failure so the team works effortlessly to kickstart the entire process. Prospective franchisees are guided through a comprehensive discovery process, including: • In-depth training: Technical and operational training covering tax depreciation schedules, client management, reporting systems, and compliance. • Business setup support: Assistance with setup, technology integration, and branding to ensure franchisees are operationally ready. • Marketing and lead generation: National campaigns, pre-qualified leads, and digital assets to help attract clients from day one. • Ongoing mentoring: One-on-one coaching, regular check-ins, and access to senior specialists for technical or business advice. • Continuous professional development: Updates on ATO changes, new construction methods, and best-practice reporting techniques.

Franchisees also benefit from centralised reporting systems that streamline workflow and compliance, allowing them to focus on client relationships and business growth. TDA franchisees are drawn to TDA’s premium, professional service model, where the support infrastructure allows them to focus on growth while maintaining high standards. Looking to the future, TDA is investing in upgraded CRM and workflow systems, enhanced digital inspection tools, and expanded training programs. Within five years, the company aims to become Australia’s largest and most trusted property services franchise network, represented in every major metro and strategic regional zone, and recognised as the preferred partner for brokers, accountants, and property investors nationwide. For professionals exploring franchise opportunities, Daniel and Theo offer practical guidance: 1. Choose a service in demand: Look for industries that provide consistent, year-round need, rather than seasonal trends. 2. Assess your skills and fit: Successful franchisees often combine self-motivation, strong relationship skills, and a passion for the industry. 3. Research the support structure: A good franchise provides training, marketing, ongoing mentoring, and systems to help you succeed. 4. Understand the financial model: Be clear on startup costs, fees, and expected return on investment. A transparent, proven model reduces risk. 5. Think long term: Look for a franchise with growth potential and room to expand, not just short-term opportunities. 6. Leverage the brand and network: A strong national brand, backed by experienced leadership, can help you grow faster and more effectively. The story of Daniel and Theo from 12-year-old friends on a Newcastle soccer field to co-founders of a nationally recognised property services franchise reflects the values that define TDA: trust, dedication, and expertise. For professionals looking to grow a business in the property sector, TDA Tax Depreciation offers more than a franchise, it provides a proven business model, extensive support, and the opportunity to build a sustainable, rewarding career under the guidance of founders whose lifelong partnership has shaped every success of the company. v business franchise MAGAZINE 37

franchising feature

EXPERT ADVICE: Marissa Candy | CEO | The Marketing Factory

Kickstart Your Franchise Year. The Power of the First 60 Days. Ah, January. The month of fresh notebooks, ambitious planners, and the eternal optimism that somehow convinces you that this is finally the year you will get everything right. Let us be honest though, by the end of February, half of those intentions have already fallen by the wayside. I have seen it happen again and again over my 20 plus years working with franchise systems across Australia and internationally. But here is the kicker, the franchises who truly dominate are not relying on luck or motivation. They are using the first 60 days of the new year to set themselves up for unstoppable momentum. 38 business franchise MAGAZINE

The early months of the year are not a warm-up; they are the launchpad. They are the time to sharpen operations, align your team, reconnect with customers, and set up the systems that will carry you through the rest of the year. Ignore them, and you are simply playing catch-up. Embrace them, and suddenly, the entire year feels like it is on your side. “After more than two decades in franchise marketing, I can tell you this: the first 60 days reveal exactly how the rest of your year will go.” - Marissa Candy, CEO and Gold Stevie Awards Winner

Let us get one thing straight, nobody wants another year of chasing their own tail. The most successful franchisees I work with do not set a long laundry list of resolutions and then shrug when they forget half of them by February. They set clear, achievable goals that make sense for their business, their team, and themselves. And they do not just stop at revenue targets; they think about everything that actually matters, customer engagement,

operational efficiency, team growth, and a sprinkling of marketing magic to keep the business front-of-mind. A good franchise knows exactly what a successful year looks like. A great franchise takes those big-picture goals and breaks them into smaller, actionable chunks that can be tackled in the first 60 days. You will be surprised how much of your year’s trajectory is decided before the calendar even reaches March. “The biggest growth killer I see is overcomplicating your plan. The best franchisees focus on a few high-impact priorities and execute them consistently, rather than spreading themselves too thin.” Now, let’s talk about your team. After the holiday break, some of them are still in snooze mode and some of them are already waiting for the next long weekend. That is where you, the owner, come in. If you do not get your team on the same page, aligned, and motivated in January, the rest of the year becomes a battle.

Marissa Candy is the CEO and Founder of The Marketing Factory, a multi-award-winning marketing agency, with their head office based in Brisbane. With over 20 years of experience in brand strategy, franchise marketing, and business growth, Marissa has advised hundreds of franchisees and franchisors across Australia and internationally. She is a Gold Stevie Awards winner and is recognised for her bold, results-driven approach that blends creativity, data, and a touch of bold marketing flair.

to reconnect with customers are the ones who see traction later in the year.

Kick off the year with a team meeting that actually inspires. Bring in a consultant to help you raise the intention. Celebrate last year’s wins, share the vision for this year, and clearly articulate what success looks like for the year ahead. Make it fun, make it energising, and please, make it memorable. Then do not just leave it at a group session. Take the time for one-on-one conversations with each team member. Discover what motivates them, identify their personal goals, and address any hurdles they might be facing. The franchises who start strong with their teams often see higher productivity, better customer experiences, and less drama as the months roll on.

Reconnect With Customers Before They Forget You Marketing is not just about flashy campaigns or social media stunts; it is about keeping your brand top-of-mind with the people who already know you. After the holiday rush, customer behaviour can be unpredictable. Those who act early in January and February

Top franchisees do not just send out a generic Happy New Year email. They craft messages that feel personal, relevant, and valuable. They relaunch loyalty programs, offer thoughtful promotions, and use social media to remind customers why they chose their brand in the first place. This is not gimmicky. It is strategic.

Local Partnerships Are Your Secret Weapon One of my favourite strategies for franchisees is building strong local partnerships. The first 60 days are perfect for forging relationships with gyms, schools, sporting clubs, complementary businesses, or community groups. These partnerships not only drive customers through your doors but also position your brand as a trusted member of the local community. The best franchisees do not wait for opportunities to knock; they create them. By the time competitors realise what is happening, you are already established, visible, and relevant. “The franchisees who become household

names in their communities are the ones who invest in relationships, not just transactions. That is how you dominate a market quietly but effectively.”

Review Your Numbers Now Data does not lie. And January and February are the perfect time to establish baseline metrics for sales, profit margins, marketing ROI, customer retention, and lead conversion. The most successful franchisees monitor these numbers closely and make adjustments before problems spiral. “Revenue is the outcome, not the strategy. The franchisees who win are the ones who know their numbers and act early, rather than hoping for magic.” Remember, the first 60 days decide the other 305. Momentum is built early, not late. Clarity, focus, discipline, and consistency in January and February compound for the rest of the year. The franchisees who dominate the first 60 days do not just survive; they thrive. They finish the year with more revenue, stronger teams, happier customers, and fewer headaches. Your year has already begun. Make these first 60 days count. They will define everything that follows. v business franchise MAGAZINE 39

franchising feature

EXPERT ADVICE: Robert Toth | Special Counsel | Sanicki Lawyers

Franchises in your

There are many low-cost franchises on offer these days that can be attractive to someone who has been made redundant or just tired of your existing career path. Many of these franchises are home services or mobile franchises which are affordable and you don’t need to mortgage your home to get into one. Franchises come in all shapes and sizes and fit many budgets, and no two franchises (even in the same sector) are necessarily the same, so you need to carefully select the right one for you. How do you select the right franchise for you?

Steps to consider • Your Budget Work out your budget and your risk profile – how much can you afford, or borrow, and how far do you want to stretch your borrowings - there is good and bad debt and borrowing or investing to go into a viable business that will generate income and build wealth is “good” debt. That is, you get a return on your investment. • Prepare a business plan Write down your personal goals, objectives, skills you would like to use (or new ones you want to learn), how long do you want 40 business franchise MAGAZINE

to be in the business and, how that will affect your lifestyle and use the plan to assess which franchise aligns with your plan. • Research

Some of these relate to: a. whether you are given an exclusive area or territory to operate in, or just a site. b. whether the franchisor is able to compete with you online.

Select the franchise system that meets your criteria and prepare a short list of potential franchises to then investigate.

c. is there is a marketing or Special Purpose fund you must contribute to.

This should include talking to existing franchisees, focus on the up front and ongoing operational costs and potential earnings and ability to earn an income from your effort.

e. does the Franchisor supply goods and can they force excess stock onto you.

Prepare your own cash flow projections and ensure your cash flows include cost of goods, advertising and a salary for your efforts to ensure it is financially viable. • Independent Legal and Financial Advice Before you commit seek advice from a specialist franchise lawyer and accountant to minimise your risk. As members of the Franchise Council of Australia (FCA) and the International Franchise Lawyers Association (IFLA) Sanicki Lawyers have advised many franchisees in various sectors for over 35 years. We know what’s going on … the good the bad and the ugly! There are many tricks and traps which a Specialist Franchise Lawyer will be able to highlight, so you can make an informed decision before you commit.

d. what extra costs you need to pay for IT, or management systems support.

f. does the Franchisor receive and share supplier rebates? g. check out the exit costs if you sell the business down the track. h. what training is offered and where. i. does the location work based on where you live. j. who generates the leads the Franchisor or is it all your own marketing? k. do the services or goods being offered have longevity or is it a passing fad. l. consider the impact of AI in the business over the next few years as this may have a positive or negative impact. I was speaking to Jaimee Almond a Consultant and regular author and blogger on small business matters. Jaimee works with business owners daily with strategic planning and insights into the purchase of a business or planning to exit their business.

Jaimee had some wise words for prospective franchisees and suggests when looking at buying a franchise, don’t just fall in love with the brand, dig into the business system behind it.

Robert Toth is Special Counsel and Franchise Specialist at Sanicki Lawyers with over 35 years of experience in franchise, licensing and distribution law.

The most important question to consider and ask a franchisor is: How will they help you launch your business successfully?

Named by global law experts as Franchise Law Expert of the Year 2025 in Australia.

Robert is also an Accredited Commercial Law Specialist and regularly publishes articles on franchising in Australia and overseas journals and acts for a number of overseas, local and master franchisors and acts in dispute resolution and mediations.

Contact Robert@sanickilawyers.com.au or call him on mobile 0412 67 37 57 www.sanickilawyers.com.au

A successful franchise system will not leave you to figure it out alone. They will have proven launch playbooks, hands-on support, marketing campaigns, and clear performance targets for you. Jaimee gives the example, in fitness franchises, where you need at least 150 members to make the business viable, for long-term success, so you need a franchisor who not only knows those benchmarks but has a step-by-step system to help you hit them

Mobile v Fixed site franchises Mobile Franchises With a mobile franchise, the up-front franchise fee is usually the biggest cost (it could be as low as $8,000 up to $25,000.00 apart from the need to lease a vehicle, branding and equipment costs. The overall investment could therefore be around $30,000 to $100,000 (high end) to get moving.

b. Does the franchisor have a social media presence and “on line” policy and direct leads to you, in your territory? Is it fair and clear how the leads are allocated ?

The vehicle and equipment can usually be leased, which reduces the up-front capital outlay.

c. Is the territory near where you live? travelling across town to service your territory may become tiring and costly.

Many mobile franchisors charge a ﬁxed weekly or monthly royalty rather than a percentage of gross turnover therefore, the amount payable from a franchisee’s gross turnover (not their profit) can range from 10% up to 14% all up.

d. Do you have to travel long distances within your territory to service clients for a small fee - in which case there may be little profit in each job?

A weekly fixed fee with a smaller franchise can be positive if the business is successful and growing but can otherwise be a ﬁxed cost that becomes a debt to the franchisor if you are not actively working the franchise. The working capital requirements for a mobile franchise are also lower generally than for a fixed site franchise over the first six or twelve months of operation. Even though a mobile franchise has less upfront cost (which means less risk) that may also mean a smaller income or return and simply buying yourself a job. There is nothing wrong with that if you are content with that!

e. Can you still take time off and have a break without impacting on the business if you are a sole trader? f. What is the franchisors policy if you want to go on leave? All in all, a low cost or mobile franchise may be a great option, but it won’t suit everyone.

Fixed Site The franchise fee for a ﬁxed site franchise maybe between $30,000 to $80,000 plus fit out costs, stock and a myriad of other costs so the start-up costs could be well over $250,000.00 to $500,000.00.

Key considerations for a mobile franchise are:

The royalty’s payable on the franchisee turnover generally ranges from 6% to10% plus a marketing fee of between 2% to 4%.

a. Will you get an allocated and exclusive territory, or will the franchisor or other franchisees be able to sell to customers in your territory?

Therefore, the actual return on Investment (ROI) for a fixed site could take much longer than a smaller franchise simply due to amortisation of the costs over a longer period.

Again, you could lease the equipment to reduce the capital outlay but then you also need to ensure you have enough working capital and will likely have all of the costs of a fixed site such as rent and staff costs and Insurances to cover. Whichever franchise you select the key measure of satisfaction will be financial (not lifestyle), that is can you take a reasonable wage for your effort and get a return on your investment (ROI) when you sell down the track.

Getting Good Advice Our view is if the numbers do not look like they work up front walk away as there will be plenty of other opportunities where the numbers will work! I advise my clients “good advice will cost you money, bad advice may just end up costing you a whole lot more!” We see this regularly where a franchisee comes to us for advice after they have taken up a franchise and looking to exit and we find that they did not get any advice at all or they got advice from their local lawyer who did not have the expertise to advise the client properly. Getting the right advice up front may save you thousands down the track so get the best advice from a Franchise Law Specialist before you commit to limit your risk and make an informed decision before you hit the road. v business franchise MAGAZINE 41

franchising feature

focus: Right at Home Australia

Right at Home Australia

A Year in Review

Right at Home Australia had much to celebrate in 2025. It was a massive year for the brand, hiring a new CEO Fritha Radyk, welcoming six new franchise territories and expanding into the Northern Territory, while simultaneously responding to unprecedented regulatory change with the Federal Government’s new Aged Care Act and Support at Home Program.

42 business franchise MAGAZINE

Hiring a CEO

Significant Regulatory Change

Faced with new Quality Care Standards, rapid network expansion, and a planned leadership restructure, Right at Home Australia made the decision to appoint its first CEO mid last year. Fritha will provide strategic leadership and direction for the network of locally owned franchise offices. This is always a watershed moment for any owner led franchise network and comes after much planning and consideration by Right at Home Australia Founders Karen and Daryl Sahli.

Australia's new Aged Care Act (2024), which came into force on 1 November 2025, introduces a fundamental, rights-based overhaul of the aged care system, moving the focus from providers to Older Australian’s needs and preferences. A major reform under the Act is the launch of the Support at Home program, which replaces the previous Home Care Packages program and is intended to provide a single, simplified, and more flexible system for in-home support in the long term. In the short term, Support at Home means a complete change to funding and service

models across the sector. This includes meanstested contributions and lifetime caps on non-clinical care costs to ensure fairness and sustainability. The legislation also strengthens quality standards and regulatory oversight, grants greater powers to the Aged Care Quality and Safety Commission, and enhances whistleblower protections – requiring a significant ‘step up’ for many home care providers. Right at Home’s global care standards, established network, and fee structure (already consistent with the Support at Home Program) makes the company ideally positioned to respond to this once in a generation change to the sector.

Rapid Network Growth As part of the appointment of the new CEO, Karen and Daryl have been freed from dayto-day operations to focus almost entirely on franchise recruitment. It is anticipated that this will further drive the growth Right at Home has already experienced thanks to the opportunities presented by the aged care sector. Right at Home has already sold 60 franchises, with at least 60 more available for potential owners across all Australian states and territories. This expansion directly addresses the significant demand created by Australia's rapidly ageing population. Furthermore, excellent opportunities for resales are emerging as some franchise owners approach the end of their 10-year franchise agreements and look to realise the value of their businesses for retirement.

Planned Leadership Restructure Following the arrival its CEO, Right at Home restructured its executive team to prepare for the new regulatory regime and planned growth, while providing comprehensive support across key functional areas to the network. This restructure focused on four

From left to right: Right at Home Australia Founders Daryl and Karen Sahli, Right at Home International President and CEO Margaret Haynes and Director of International & Strategic Alliances Tony Buccheri

key areas including operations, clinical governance, finance, and systems. The operations team now features dedicated, specialised performance coaches lead by an experienced Head of Franchise Operations to improve franchise performance, service quality, and business health. All members of the clinical governance team are registered nurses with relevant post graduate studies to ensure network-wide compliance with the Aged Care Act and its heightened standards. This enhanced structure has sharpened home office’s focus on compliance and positioned Right as Home to engage more effectively with the Aged Care Commission, ensuring that regulatory requirements are not only met but proactively managed. Right at Home has also engaged a Palliative Care Clinical Specialist to further strengthen its palliative and end of life care practices. This investment ensures that Right at Home’s approach to care is not only compliant but compassionate, embedding specialist knowledge into service delivery and reinforcing its commitment to dignity, quality, and excellence in the most critical stages of life. This collaboration also ensures Right at Home’s clinical practices in this space are research and evidenced based. In finance, Right at Home is increasing senior-level resourcing to support strategic growth and profit optimisation alongside daily financial functions. Finally, the systems team uses dedicated resources to strategically assess the future role of automation and systems within the company.

What’s Next in 2026? Right at Home has enhanced both its strategic and operational agility. The company has a proven track record in scaling the business and solidifing a growth trajectory. Fritha and her leadership team bring fresh expertise and strategic vision to guide expansion, while retaining the knowledge and passion of Right at Home Australia’s Founders. Moreover, the company’s ability to quickly and effectively respond to new legislative changes has turned potential regulatory hurdles into a competitive advantage, ensuring compliance while adapting to meet new market demands. This combination of internal strategic alignment and external responsiveness has created a robust framework for sustained growth in 2026! Are you ready to join the Right at Home Australia network? Enquire about a franchise opportunity today. Right at Home Australia is a leading provider of quality in-home care. Our mission is to improve the quality of life for those we serve ensuring the Right Care, Right at Home™. We support people living with complex and post-operative care needs, dementia and cognitive decline, older adults, and adults living with a disability including NDIS participants. Our tailored services help clients to remain safe and independent in their homes. We have 60 territories across Australia and growing. If you are interested in a franchise opportunity with Right at Home, call us on 1300 363 802 or email franchise@rightathome.com.au. business franchise MAGAZINE 43

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EXPERT ADVICE: Tony Meredith | Director and Head Coach | Tony Meredith Coaching

The Sales Factor:

Why Your Ability to Sell Matters More Than the Franchise Fee When prospective franchisees begin their research, most focus almost exclusively on the numbers. They compare franchise fees, inclusions, equipment packages, marketing contributions and training provisions, often building elaborate cost-per-component spreadsheets to justify their final decision. These figures matter, but they only tell part of the story. What they cannot reveal is whether the business will generate enough revenue to sustain itself. Across Australia and New Zealand, one insight emerges with absolute consistency: the price you pay to enter a franchise has little to 44 business franchise MAGAZINE

do with your eventual success. What matters far more is your ability to sell.

the owner to create momentum, not merely maintain a system.

A franchise survives because it can consistently attract customers, convert interest into revenue and nurture relationships that drive repeat business. Sales capability is the engine behind those outcomes. It accelerates time-to-break-even, stabilises cashflow during unpredictable seasons and becomes the skill that distinguishes high performers from those who quietly exit the network.

One of the most common misconceptions among new franchisees is that the brand will deliver a steady stream of customers. This assumption creates two issues. First, it encourages unrealistic expectations about early revenue. Second, it causes unnecessary cashflow stress when leads arrive more slowly than predicted.

Every Franchise Is a Sales Business Before It Is Anything Else

Head office support, national marketing, established brand recognition and operational technology can absolutely strengthen a franchisee’s chances. But these are amplifiers, not replacements, for ownerdriven commercial activity. A system can provide tools, but it cannot compel initiative. Ultimately, sales still sit with the person who signs the franchise agreement.

No matter the category, every franchise begins with a sales conversation. Even the most operationally driven models require

The business may come with training, a vehicle, a uniform and a CRM platform, but the decisive factor is the owner’s capacity to

Yet it remains the capability most frequently overlooked by new buyers.

engage prospects, articulate value and guide commercial decisions. In short, the elements supplied by the franchisor build credibility. The selling done by the franchisee builds the customer base.

Why Lower-Cost Franchises Depend Even More on Sales Capability

Tony Meredith Coaching focuses on helping business owners Grow Sales, Increase Profits, and Regain Time. Tony Meredith Coaching started in 2018 and works with hundreds of small-medium businesses across Australia, in the areas of Franchising, Retail, Services, Manufacturing, and Trades. Tony has over 25 years’ experience working for some of the world’s largest corporations in a variety of senior sales and leadership roles. Contact Tony and his team if you want to grow an outstanding franchise business. info@tonymeredithcoaching.com.au https://tonymeredithcoaching.com.au/ https://www.linkedin.com/in/tony-meredith-coach/ https://www.facebook.com/tonymeredithcoaching

The perception that low-entry-cost franchises are simpler or less demanding is understandable but misleading. Lowercost models frequently rely on local profile, community engagement and direct outreach because they lack the instant brand recognition of larger networks. This shifts responsibility to the owner’s ability to generate activity from day one. These businesses often require intensive sales effort in the early months, sometimes including: • local prospecting and street-level introductions • door-knocking to build awareness and trust • letterbox drops, targeted outreach and community announcements • attending networking events to establish professional relationships • systematic follow-up and appointment setting • building partnerships with complementary local businesses

promise premium experiences, and with that promise comes the expectation of proactive, personalised relationship management. Success in these systems relies on:

Franchisees who succeed in these categories are not the ones waiting for head office leads; they are the ones creating them through disciplined, daily sales activity. They recognise that the entry cost is not a shortcut. It is an opportunity that rewards visibility, energy and commercial persistence.

• deliberate customer engagement and faceto-face connection

The misconception that a cheaper franchise reduces the need for sales can significantly set new operators back. The lower the brand recognition, the higher the sales requirement. Owners who understand this dynamic often outperform expectations because they treat selling as their primary function rather than an auxiliary task.

• consistent networking within commercial and community circles

Mid-Range and Premium Networks Still Reward the Confident Seller Higher-priced franchises typically offer more robust brand equity, refined operating systems and extensive training. These features do create advantages, but they do not dilute the importance of selling. Premium brands

• nurturing ongoing relationships and encouraging repeat business • participating in local events to enhance awareness and goodwill

While premium networks may provide more inbound opportunities, they move faster when the franchisee is comfortable initiating conversations, following up enquiries and positioning the brand confidently. The franchisees who achieve the quickest return on investment typically demonstrate high levels of commercial initiative, not merely operational competence.

Sales Capability Is a Strategic Insulation Against Market Pressure Markets shift, communities evolve and

sectors experience cycles. Every franchise network inevitably encounters periods of tightening demand. Operators who rely exclusively on walk-in traffic, online bookings or inbound enquiries find themselves vulnerable during these shifts. Sales skills operate as a hedge against unpredictability. A franchisee who can sell can also adapt. They can: • generate demand when inbound traffic slows • build partnerships when referrals decline • diversify lead sources as trends evolve • remain profitable when competitors open nearby • retain customers through better engagement and communication The ability to create commercial opportunity rather than wait for it is one of the strongest predictors of long-term franchise success. It is also the capability that allows operators to outperform others in the same system. Even in challenging conditions, the franchisees who remain profitable are those who can consistently initiate conversations that lead to work. business franchise MAGAZINE 45

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EXPERT ADVICE: Tony Meredith | Director and Head Coach | Tony Meredith Coaching

Three Sales Questions Every Franchise Buyer Should Ask Before Signing Before committing to a franchise, prospective buyers should evaluate their readiness through a lens that extends beyond the financial modelling. The following three questions provide a reliable indication of whether the operator is prepared for the realities of franchise ownership. 1. Can I generate leads without relying exclusively on head office? If you cannot, your business becomes vulnerable to marketing fluctuations outside your control. Owner-driven lead generation protects against that dependency. 2. Am I comfortable building relationships and initiating commercial conversations? Sales is connection, not pressure. But connection still requires confidence, clarity and willingness to initiate dialogue. 3. Will I commit to weekly sales activity even when operations get busy? In many franchises, sales activity peaks at the beginning, then declines as the business becomes operationally intense. Revenue plateaus soon after. Sustainable growth requires an ongoing, disciplined sales rhythm. Prospective franchisees who answer these questions honestly and act on the insights that emerge give themselves a far clearer understanding of what success will demand.

Four Practical Steps to Strengthen Sales Capability Before You Buy Sales is a skill that can be learned and mastered. If you are evaluating a franchise investment, the following steps will position you for stronger performance from day one.

Conduct a genuine self-assessment of your sales capability

Identify strengths, acknowledge blind spots and recognise the habits you may need to develop. Clarity now prevents frustration later.

Test-drive the sales experience

Speak with current franchisees. Role-play customer conversations. Attend discovery days with questions that probe how leads convert. When possible, shadow a top

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performer to observe how they build rapport and momentum.

Build a 90-day sales and revenue plan

Outline the exact sales activities you will complete in your first twelve weeks. Include daily behaviours, weekly outreach targets, community engagement commitments and follow-up protocols.

Invest in sales training before you launch

Waiting until after you open increases risk. Enter the system with the capability already built. Training sharpens confidence, and confidence accelerates traction.

Why Sales Is the Multiplier That Determines Franchise Performance The franchise model has always been built on the idea of systems, support and replicable processes. These features reduce complexity and increase operational consistency. But they do not replace the commercial behaviours that drive growth. Sales capability multiplies the value of every

other component of a franchise. Strong selling makes marketing more effective, operations more predictable, and customer retention more reliable. It amplifies brand equity, accelerates break-even and builds resilience across fluctuating economic cycles. A franchise fee gives you access to a business. Sales capability enables you to grow it. Operators who understand this distinction approach their investment with a different mindset. They enter with the confidence that they can create demand intentionally, not accidentally.

Final Thought Franchising remains one of the most accessible entry points into business ownership, but accessibility should never be mistaken for simplicity. The operators who outperform the market recognise that sales are the activity that powers the system. When you invest in your sales capability, you build resilience, commercial discipline and the confidence to create demand irrespective of market conditions. Those attributes compound over time, turning early traction into sustainable growth. v

: r e h t e g o T a t t Be k c a B l a c o L Bringing A Franchise Network That Supports You and Australian Families

Balonne Betta

ilt on local u b s s e in s u b A faces. ly d n ie r f d n a trust oday! Get in touch t Benefits to Joining the Brand

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Phone: (07) 3414 8700 Email: franchiseenquiry@bsrgroup.com.au www.bsrgroup.com.au/franchise-opportunities business franchise MAGAZINE 47

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EXPERT ADVICE: Kate Groom | Co-Founder and Director | Franchise Accounting & Tax

Financial Due Diligence Buying a franchise is one of the most significant financial decisions you’ll make. It’s natural to approach a business opportunity with optimism and enthusiasm. However, if the business doesn’t produce the financial results you’re counting on, you could face years of financial stress working long hours for little income or find yourself unable to repay your investment before the franchise term ends.

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Owning a franchise always involves financial risk. A wise buyer takes action to understand and reduce that risk before signing. Understanding the risk means recognising some hard truths: you’ll only be able to pay yourself if the business makes a surplus after covering operating costs and staff wages. To repay your investment, the business must generate enough profit to cover all costs including your own wages. And here’s the critical point: if you can’t repay your investment within the franchise term, you face the real possibility that the business will close with debt still owing to yourself or a bank. Now to the question of how to reduce the financial risk associated with buying a

franchise. This is the financial due diligence stage of buying a franchise. The first step in financial due diligence is to answer three questions: 1. What will the annual operating costs of the business be? These should include your own wages and interest on any borrowings. 2. How much profit does the business need to make over the initial franchise term to repay the upfront investment? 3. What annual sales are needed to cover the operating costs, repay the initial investment, and provide a return on your investment of your own money? Working out these answers requires detailed financial modeling that accounts for dozens

of variables and their interactions. Most franchise buyers benefit from working with an experienced advisor or accountant who specialises in franchise businesses. Here’s what this process typically involves:

Estimate Your Operating Costs Work out the likely operating costs for the first year you’ll own the business. You’ll need to estimate three types of cost:

Kate Groom is Co-Founder and Director of Franchise Accounting & Tax, an accounting and advisory firm which helps franchise owners with financial management, tax, and accounting.. Kate has a keen interest in financial and business education and has developed and run many courses for business owners. Since starting her working life in audit with Coopers and Lybrand in the UK, Kate has worked in a variety of management and leadership roles in accounting, insolvency, and franchising.

Fixed costs of operation - costs you’ll incur regardless of your sales level. These include rent, insurance (general and workers’ compensation), vehicle costs, utilities, software subscriptions, professional fees like accounting, and ongoing franchise fees if they’re a set monthly amount rather than based on sales. Variable costs - expenses that only occur when you make a sale. In a café, these include coffee, milk, food ingredients, and packaging. The franchisor should provide a target range,

typically expressed as a percentage like 2932% of sales. Franchise royalties calculated as a percentage of sales are also variable costs. Annual wages cost, including superannuation - This can be tricky to estimate because while every business has a minimum staffing requirement, higher sales usually demand more staff. A good starting point is the cost of the recommended staffing level for the first year, or if you’re purchasing an existing business, use the current staff costs as a guide.

Calculate Your Breakeven Point Once you know these costs, you can calculate your breakeven point - the minimum sales needed just to cover costs. Here’s how: First, work out your contribution margin (this is simply 100% minus your variable costs percentage). So, if your café’s food costs are 30% and royalty is 9%, your contribution margin is 61% - meaning 61 cents of every dollar in sales is available to cover fixed costs. Then divide your total fixed costs and wages by this contribution margin. For example, if your fixed costs and wages total $300,000 and your contribution margin is 61%, you need sales of $491,803 just to break even. But breaking even isn’t enough - you also need to repay your initial investment. To factor this in, add another annual cost: your total upfront investment divided by the number of years in your franchise term. A $400,000 investment in a 10-year franchise term means you need an additional $40,000 in profit each year just to get your money back.

Once you’ve completed these steps, you’ll have a reasonable estimate of the target sales for your first year. You can extend this analysis to cover three or four years to get a financial picture of the business over a longer term.

Do the financials stack up? Once you’ve got the financial model worked out, it’s time to turn to the big question: “How confident am I that the business can operate within this cost structure and generate the target level of sales?” This opens up another part of the due diligence process: looking for evidence that your assumptions are reasonable. To do this, you’ll need to ask questions of the franchisor and the existing franchisees. This is where experienced guidance becomes invaluable. A specialist franchise accountant can help you test your assumptions against real franchisee data, identify red flags in the financial model, and ask the tough questions that might save you from a costly mistake. They’ve seen what works and what doesn’t across hundreds of franchise systems, and can spot the difference between a genuine opportunity and one that looks good on paper but struggles in practice. The time and cost of professional advice during due diligence is small compared to the risk of buying the wrong franchise. Done properly, this financial analysis gives you either the confidence to proceed or the wisdom to walk away - both are valuable outcomes. v

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franchisee in action: Claudia & Rod Forward | Owners | MyHome Cronulla

“What MyHome has given us is not just a super successful business. It has given us a lifestyle and a sense of freedom that has changed our everyday life in the most meaningful ways.” Claudia & Rod Forward, Owners - MyHome Cronulla “They are exceptional franchisors; switched on, values driven and genuinely invested in building long term partnerships. It felt as though we would not only be joining a business, but creating a life with people whose values aligned with ours; who want us to succeed, grow and thrive.” Beyond the people, it was the feeling that a MyHome business would support the life they wanted to live. It offered the structure, the processes and the turnkey model that meant they knew they’d be able to start strong, work together and create something that aligned with their reasons for joining – having the opportunity to build a successful business of their own while still having the time and flexibility their family needed.

$1m+ Within a Year of Launch Having launched MyHome Cronulla in October 2024, Claudia and Rod have already grown it into a $1m+ business.

More time for the things that matter most

When thorough research pays off

After 22 years as a Process Architect in the Banking world, followed by a move into life coaching, and 30 years in Education respectively, Claudia and Rod Forward were ready for something new – something that aligned better with the way they actually lived in their day-to-day life, where they could prioritise new experiences and spending precious time with family and friends.

But finding the right business for them wasn’t a decision they took lightly. Rod spent close to 10 months researching different opportunities and deep diving into more than 50 options. They also attended a franchise expo, spoke to many franchise groups and asked countless questions, so built a strong understanding of what mattered, what to look for, and what to avoid.

With their children now older, and a little less dependent, but aging and increasingly dependent parents requiring more time and care from them, Claudia and Rod wanted to build something that they could be proud of, but that would also allow the time and space to support the changing needs of their family.

That clarity helped them assess the opportunities with a thorough discernment and ultimately led them straight to MyHome.

“We wanted to create a life where we could walk barefoot along the beach in the middle of the week, hand in hand, not because we had squeezed it into a day off, but because we had designed our life architecture to support it.” 50 business franchise MAGAZINE

What particularly drew them to MyHome was the combination of strong systems, genuine support and the calibre of the people behind the brand. The way the entire operation is run made immediate sense to them, but it was meeting the franchisors Russell and Marty in person that sealed it:

And they credit the incredible ongoing support and responsiveness from the management team at MyHome for helping them achieve this success. “They are genuinely invested in helping us succeed. The systems, training and processes have exceeded our expectations. When we first saw the monthly and yearly projections during training, we thought they were ambitious, however, we have kept step with them the whole time.”

We Do Clean, You Do Life. But Claudia recognises that it goes beyond just building a successful business… “MyHome has challenged us and supported us to grow in ways that have been both grounding and energising. We did not just step into a business – we’ve built a team that feels like a family. We are surrounded every day by vibrant, positive people who care about what they do and bring great energy to every interaction. The MyHome motto “We Do Clean, You Do Life” is not just something we say to customers. It is

Key Features of a MyHome Management Franchise: • Regular recurring income – with 95% repeat and referral so you can focus on delivering great service, not constantly searching for new clients • Low overheads and great margins – so you can provide great value and make a very healthy six figure income • Positive cashflow – all payments are taken automatically, no chasing money • Low start-up capital requirements – enabling you to invest in a business of your own • Predictable money-making machine – proven Australian business model • High income without the stress – executive earnings without the hours, commute and pressure • A digital first business – the MyOPTM app eliminates much of the day-to-day hassle out of running your business • Sociable and flexible working hours – giving you time for life, family and friends • Build a valuable asset – building a business you own is an investment in your future woven through every layer of the business. It shows up in the way the franchisors support us, in the way we support our staff and in the way we create space for our own lives. It sits at the heart of everything, and the way it has transformed our day-to-day life has been extraordinary.”

Life by Design Claudia and Rod love that the MyHome system genuinely supports and offers them the freedom to shape their days in a way that fits with how they choose to live. With the MyOP TM app and the robust tech systems behind it, they can spend the majority of their time serving customers and supporting their staff, rather than getting caught up in manual operations. This structure creates the freedom that has been a game changer for them. For example, they decided, right from the start, that they would go away for a weekend every month, and they’ve been able to honour that decision, affording them many fabulous and memorable new experiences together. They’ve also found that being out and about meeting customers across their territory has

helped them feel more connected to their local community – visiting parts of the area they might not otherwise have explored and discovering new places and a deeper appreciation for where they live.

• Industry leading support and training – comprehensive support from day one and for every step of your business building journey

But they really value the extra time they have to spend at home, as a family.

“MyHome is an exceptional opportunity. The systems, the structure and the turnkey model give you everything you need to begin with confidence and create a business that genuinely works.

“Being there when the kids walk through the door, having the space to hear about their day, and sharing the early parts of the evening together has been one of the biggest blessings. They have become part of this journey too. They are watching us grow a business from nothing; seeing the work, the energy and the heart behind it, and it is an extraordinary real-life lesson for them.” “It has been one of the best decisions we have ever made.” So, to anyone dreaming of owning a business like Claudia and Rod’s?

MyHome is not just a business. It is the foundation for the next chapter of our life. So, if you are looking for not only a strong business model, but for a supportive environment where you can grow, contribute and build a life that feels aligned at every level, then MyHome is absolutely worth exploring. It has been one of the best decisions we have ever made.”

Find out more and request a Franchise Information Pack now by visiting www.myhomefranchise.com.au/BFM-Cronulla or scan the QR code for instant access business franchise MAGAZINE 51

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EXPERT ADVICE: Lauren Clemett | Keynote speaker, International award-winning Personal Branding Specialist and Best Selling Author x

The Price is Right! Choosing a franchise is one of the most significant professional decisions you'll ever make, and aligning your personal brand with your franchise's value proposition is the unspoken connection between you and your future. You’re investing in capital, but also in your time, passion, and your personal reputation. Yet, many prospective franchisees focus solely on the financials - the initial investment, royalty fees, and projected revenue - without considering a deeper, more personal alignment: Does the brand's fundamental price and value philosophy genuinely match my own? This alignment is the silent engine of your sales success, dictating how comfortably and authentically you can promote, sell, and deliver your franchise's offering. It's about recognising that your personal brand (your values, your habitual spending patterns, and your instinctive perception of value) must be in harmony with the franchise brand's price positioning. If you struggle to understand or justify your own brand's pricing, your customers will feel that hesitation, but if you deeply believe in the value delivered, regardless of the price point, your conviction becomes contagious.

The Value-Driven Deal Hunter

What Your Wallet Says About Your Sales Style

• You’re a savvy shopper, a natural deal-finder, and you pride yourself on getting the best bang for your buck. You believe in efficiency, operational lean-ness, and passing those savings onto the customer. You are focused on the transactional aspect of value.

We all have an intrinsic relationship with money and value. This relationship forms our personal price perception and fundamentally influences how we'll lead our franchise business. So which are you?

• You look for a cut-price, high-volume, or discount-focused franchise brand - think quick-service restaurants, budget fitness centres, or essential-service maintenance.

The Premium Brand Player

• You are a master of efficiency and scale. You understand that your customers are motivated by price and convenience. You know how to operate with tight margins, leveraging technology and systems to drive down operational costs. Your strength is in promoting the accessibility and frequency of the product or service. You are adept at driving repeat business and high "table turn" or customer throughput.

• You naturally gravitate towards quality, bespoke service, and a premier experience. You don't mind paying more for a product or service because you believe the elevated quality, reliability, or status justifies the cost. Your preference is to "buy once, buy well." • You prefer a premium-priced franchise brand - think high-end services, specialised consulting, or luxury retail. • You inherently understand how to sell the value proposition of a premium brand because you are a natural customer of it. You can articulate the benefits that justify the higher price - the longevity, the exclusive access, the superior outcome, or the peace of mind. Your sales approach will naturally focus on developing deep, long-term relationships and maximising the lifetime value of each customer. You appreciate that your target customer is looking for a solution where price is a secondary consideration to quality. • You focus on consultative selling, showcasing the brand story, and building strategic B2B or high-value B2C partnerships. Lower volume, higher margin.

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• You focus on promotional marketing, loyalty programs, high visibility, and exceptional speed and convenience. Higher volume, lower margin. Neither position is inherently "better." A dollar of profit is a dollar of profit. The key is recognising where you fit. Attempting to sell a premium product when your heart is truly in saving people money will always result in an inauthentic pitch and frustrating business operations. The premium seller will be perpetually frustrated by the need for high-volume efficiency, while the value-driven seller will be constantly struggling to justify a high price point. Know your true north.

Lauren Clemett is a leading personal branding specialist for franchisors who need to systemize consistent, magnetic performance across their entire network. She solves the challenge of scaling leadership, transforming operationally sound franchisees into powerful local market leaders who drive exponential growth. Drawing on her deep expertise from global brand management and unique insights into neurological brand processing (how the brain sees and remembers brands), Lauren equips every franchisee to move beyond the manual to become a unified, magnetic leader, effortlessly recruit A-Player talent and draw in highvalue, ideal customers. www.yourbrandtruenorth.com

part of the value proposition for the price-sensitive buyer. 4. Emphasise Peace of Mind (for Premium Brands): For higher-cost services, focus on the avoidance of risk, the longevity of the solution, and the dedicated personal service.

Painting the Picture of the Outcome This is where marketing and sales excellence become critical, regardless of your price point. The ultimate goal is to shift the customer's focus away from the price tag and towards the value of the outcome. Here’s a simple exercise to help you understand how our brains make purchase decisions around value: Close your eyes and consider the following two words: Bacon & Eggs. Now consider the image your brain painted… Chances are, you envisioned the eggs and bacon cooked the way you want them - scrambled or fried? Perhaps you even saw them poached on sourdough with a coffee on the side at the cafe…or maybe you are vegan and saw alternatives, or you may have even painted the origins story and it was all about the pig and the chicken! I didn't ask you to do that; you just read those two words and your brain, in milliseconds, painted the picture of the outcome you wanted. That's how fast we make decisions about what we want to pay for. When you align with the franchise brand you own, you can paint the picture of the outcome for your potential customers in your marketing, in the way you train your team to speak to people, in your sales service and service communications. The secret is to know what value proposition you want to offer and which franchise brand can do that the best for you. Key Action Points: 1. Define the Transformative Outcome: What does your customer feel or achieve after using your service or product? • Instead of: "We clean your windows." • Try: "Enjoy a brighter home and clearer view with our streak-free, satisfaction-guaranteed window service." 2. Focus on Specificity: Use concrete, sensory, and high-value language that justifies the cost in that millisecond. If it's a premium price, detail the exclusive materials, expert qualifications, or the iron-clad guarantee. If it's a low price, emphasise the swiftness, convenience, and absolute savings. 3. Harness Scarcity and Urgency (for Value Brands): Use promotions and limited-time offers to drive the immediate, highvolume transactions necessary for profitability. The fast action is

The lesson from the Bacon & Eggs exercise is simple: You only have seconds to convert interest into desire. Your marketing must clearly, quickly, and compellingly express the "What's in it for them?" This is the ultimate differentiator that makes price fade into a secondary consideration.

Attracting the Right Team Members This alignment of personal and brand price perception extends beyond the customer to the team you hire. Your team members must also embody the brand's value proposition. A premium brand needs team members who are naturally meticulous, highly relational, and understand that delivering a stellar, personalised experience is non-negotiable - they’re the face of the higher price point. A value-driven brand needs team members who are exceptional operators, fast, efficient, and who can manage high customer flow while maintaining a friendly, consistent service standard. How to Ensure Fit: • Interviewing: Ask situational questions that test their personal value drivers. "Tell me about a time you paid a premium for a service. Why was it worth it?" or "Describe a purchase where getting the best deal was your top priority." Their answers will reveal their innate alignment. • Training: Embed the brand's core value statement into all operational and sales training. Ensure every team member can articulately justify the price point with confidence and conviction.

The Path to Profitable Conviction Choosing a franchise in your price range is less about the dollars and cents of the initial investment and more about the psychological cost of selling a brand you don't fully believe in. If you’re a high-value customer, you will naturally excel at leading a high-value franchise. If you are an efficiency expert, you will naturally thrive leading a high-volume, low-margin franchise. Your task as a prospective franchisor or franchisee is to look beyond the balance sheet and look inward. Find the brand that doesn't just promise profit, but that resonates with your soul’s perception of value. When you genuinely believe in the exchange - whether it's premium quality for a high price, or unparalleled convenience for a low price your passion becomes the most powerful marketing tool your franchise will ever possess. That’s when the price is truly right, for everyone. v

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expert advice: Stewart Germann | Franchsing Lawyer | Auckland, New Zealand

e l b a d r o Af f FRANCHISES Franchising as a method of marketing goods and services is exciting and there are many business opportunities available. It is essential for any prospective franchisee to look carefully at a business opportunity which involves carrying out due diligence. Purchasing a new franchise system and being one of the first franchisees off the block can be groundbreaking but great care must be taken. Trending franchises which may be appealing often involve food and fitness. For example, Cinnabon, Jamaica Blue, KFC, Snap Fitness and Anytime Fitness. Once a franchisee has identified a particular business to buy then the services of an experienced franchising lawyer and a business savvy accountant are essential. Whether you are buying a home services franchise or a full business format franchise does not matter – your due diligence is the same and you must be careful to ensure that you can afford the purchase price which often includes goodwill, plant fittings and fixtures, and stock. If you elect to purchase a greenfields opportunity then you will have to pay the upfront franchise fee to the franchisor.

What Must You Do? Identify the chosen franchise system and you will be asked to sign a confidentiality agreement or an NDA. If you are buying an existing business through a business broker, you will often be provided with an information memorandum. Whatever you purchase, make sure you can afford the total purchase price including having a working capital provision to cover upfront lease rental payments, legal and accounting fees, necessary equipment purchases plus money in the bank to get you through the first 3 to 6 months. Most of the banks are used to franchises and like them, especially ASB, ANZ and 54 business franchise MAGAZINE

Stewart Germann founded Stewart Germann Law Office (SGL) in 1993 as a boutique law firm at Auckland, New Zealand, specialising in franchising, licensing and business law. Stewart has over 40 years’ experience in franchising law and acts for franchisors in New Zealand, Australia, USA and the UK. SGL also acts for franchisees and provides legal advice. Stewart has spoken at franchising conferences in New Zealand, Australia, Italy, South Korea and USA and he was on the Board of the Supplier Forum of the International Franchise Association (“IFA”) for 6 years until March 2007. Email: stewart@germann.co.nz | Web: www.germann.co.nz

Westpac. With well-known and successful systems, banks may be happy to provide finance subject to a satisfactory personal position from you as a prospective franchisee plus cashflow forecasts. It is good to borrow from a bank when purchasing a franchise as that will ensure an ongoing commitment and discipline with the bank in relation to repayments; but do not over-extend yourself. There is nothing worse than feeling pressured to pay creditors with no buffer. Banks will usually require loans for franchising repaid within five years so your forecasting must build that time frame into account.

• Grant of franchise

Good cash flow management is essential for any business. Of course, due regard must be given to any specific legal requirements of the franchise system. For example, if you were to purchase a business involving food there are strict regulations in relation to food hygiene and food management.

• Franchisor’s obligation to conduct extensive training

An important point to note in regard to today’s world of multi-communications is you must always be aware of the power of social media, especially Facebook and Instagram. Franchising is well understood and accepted in both Australia and New Zealand, and according to the 2024 Survey of Franchising in New Zealand, it covers a wide range of industry categories including retail trade, accommodation and food services, and administration and support services.

Franchise Agreement The key legal document is the franchise agreement. Many clauses which are usually included in the agreement include the following:

• Term of the franchise • Rights of renewal of term • Obligation to pay royalties and advertising fees to the franchisor • Minimum performance criteria • Good faith obligations on the part of a franchisee and the franchisor • Not to prejudice the franchisor’s intellectual property • Customer database and privacy • Customer complaints

• Franchisor’s obligation to provide the manuals which should include the operating manual and health and safety manuals • Dispute resolution recommending mediation Australia is far more regulated than New Zealand with a mandatory disclosure regime. Prospective franchisees can rely on the disclosure document and whatever is stated in it. Therefore, all statements and representations made by any franchisor must be true. To go into franchising, the message is clear – do your homework by way of due diligence, ask the right questions of a franchisor, have a bank behind you which provides necessary finance, and obtain expert accounting, taxation and legal advice. A monetary investment in the due diligence process is essential as you need to know what you are getting into and what your continuing obligations are. However, above all – do not over-extend yourself by paying too much for a franchised business when you really cannot afford it. v

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expert advice: Angela Allen | Assistant Commissioner, Small Business | Australian Taxation Office

Get it right in 2026

Tax can be complicated and it's not the only thing to consider when running a franchise business.

2. Keeping good records ensuring you have the right information to meet your obligations, claim deductions, avoid mistakes, and better assess the financial health of your business.

We know that most small businesses aim to do the right thing, including reporting their tax and super obligations accurately. We also know that sometimes small businesses can make mistakes.

3. Getting advice from trusted sources, like a registered tax professional or the ATO website.

The Australian Franchise Outlook 2026 by the Franchise Council of Australia shows that franchising generates $174 billion each year - powered by 90,000 small businesses, providing work for more than half a million Australians. Establishing good business habits will not only give your franchise the best chance of success but can also give you peace of mind and free up your time. When we see businesses operating well, the common theme is that they’re getting the basics right. You should consider: 1. Using digital tools and business software to help you streamline processes, spend less time on administration, and concentrate on areas that will improve your cash flow position. 56 business franchise MAGAZINE

4. Setting aside GST, pay as you go (PAYG) withholding and super from your cash flow, so you have the funds available when it’s time to lodge and pay. Practicing good business habits will help you: • manage your cash flow and meet your tax and super obligations • accurately report business income in your tax return

• manage your tax and super obligations and prove your claims.

Report all your income Income comes in many forms and it's essential to include everything in your tax return, including: • income from sales (including cash) • side hustles outside your main business activities • non-cash payments and payments in-kind, such as goods or services received instead of money (e.g. swapping favours with other business owners) • capital gains such as profits from selling business assets

• know which expenses you're entitled to claim, and separate your business and private expenses correctly

If your franchise employs contractors, you may need to lodge a taxable payments annual report (TPAR) to report any payments you’ve made to contractors.

• lodge and pay your business activity statements (BAS) correctly and on time

Find out more at ato.gov.au/ businessincome

• know what you need to record and report for tax incentives your business receives

Claiming business expenses

• understand the tax implications of your business decisions such as taking money out of your business for your own use

You can claim a deduction for most expenses related to running your franchise, as long as they directly relate to earning your assessable

Angela Allen is an Assistant Commissioner, Small Business, at the Australian Taxation Office. She is committed to supporting small business and continues to influence the end-to-end experience for small business taxpayers, prioritising education and transparency to help them get their obligations right from the start. Angela collaborates with other small business advocates, industry partners and government agencies to improve the small business experience. She is also passionate about investing in people, developing, and mentoring the leaders of tomorrow and inspiring others to reach their full potential.

pay your employees their super guarantee on payday, at the same time as their salary and wages. Super guarantee is: • calculated as 12% of an employee's qualifying earnings (QE), which is a new term that brings together ordinary time earnings (OTE) and other payments • paid to an employees’ super fund on payday and received by the super fund within 7 business days (unless an extended timeframe applies, such as for new employees). What you need to do:

income. Common deductible expenses include: • operating costs • tools and equipment Keep in mind there are some expenses you can’t claim, such as private expenses, traffic fines, and expenses that relate to earning nonassessable income. When claiming a deduction, it’s important to follow these three golden rules: 1. The expense must have been for your business, available as an allowable deduction and not for private use. 2. If the expense is for a mix of business and private use, you can only claim the portion that is used for your business. 3. You must have records to prove it. Find out more at ato.gov.au/ businessdeductions

Payday Super As a franchise business, its important you’re aware of the upcoming changes to superannuation next financial year. Payday Super is now law and will change how you calculate and when you pay your employees’ super guarantee. From 1 July 2026 you must

• Plan ahead. Review your payroll systems and super processes and get ready to pay super guarantee more frequently. • Stay informed. Keep checking these pages for updates or speak to your tax professional for advice. You don’t need to wait until 1 July 2026 to start paying super at the same time as you pay salary and wages – you can start now. You can also check out ato.gov.au/ PaydaySuper to learn more about what's changing.

Help to lodge and pay It's important to lodge and pay in full and on time, as it gives you certainty of your tax and super position and helps you avoid penalties and interest. If you're worried you won't be able to lodge and pay by the due dates, contact your registered tax professional or contact the ATO before the due date to find out what options are available to you. We're committed to working with you to understand your situation and provide tailored help specific to your circumstances. If you’re experiencing financial difficulties, you may be eligible to set up a payment plan. For debts of $200,000 or less, you may be able to set up a payment plan using our online services.

Payment plans require an up-front payment, and repayments should be completed within the shortest possible timeframe to help reduce interest charges that continue to accrue.    You can no longer claim interest charges incurred on or after 1 July 2025 as a tax deduction.

Support and tools to help you stay organised We also offer a range of tools and resources to help small businesses stay on track: • The ATO app includes the myDeductions tool to record expenses and income on the go if your franchise is structured as a sole trader. • The Tax time toolkit for small business has useful information, tools and guides to support you to meet your tax and super obligations. • Essentials to strengthen your small business offers free, self-paced learning on topics like record keeping and business deductions. • Subscribe to our Small business newsletter for all the latest tax and super information that could affect your business. If you want more detailed advice that’s relevant to you and your specific situation you can also speak with a registered tax professional. Find out more at ato.gov.au/SBsupport Franchising offers enormous potential, but success depends on getting the fundamentals right. Strong relationships, clear expectations, and ongoing support from franchisors are critical. Franchisees should focus on good business habits like accurate record keeping, planning for tax and super, and using digital tools to streamline their operations. Be proactive and prepare for changes like Payday Super, and you’ll position your franchise to thrive in a competitive market of over 90,000 small businesses. v business franchise MAGAZINE 57

GYMBAROOACCELERATES ACCELERATES NATIONAL NATIONAL GYMBAROO GROWTH SINCEACCELERATES BELGRAVIA ACQUISITION ACQUISITION GROWTH SINCE BELGRAVIA GYMBAROO NATIONAL

“We centresourselves, ourselves, Our programs are “We“We knowknow what what works.works. Our programs are “Weare arebuilding building centres creating GROWTH SINCE BELGRAVIA ACQUISITION in neuroscience and movement creating ready-to-operate businesses that grounded grounded in neuroscience and movement

Leading early childhood Leading early childhood development program, development program, Leading early childhood GymbaROO, is undergoing GymbaROO, is undergoing a development program, a transformative phase of transformative phase of GymbaROO, is undergoing a national expansion following its nationaltransformative expansion following phase of acquisition by Belgravia Group in its acquisition Belgravia national by expansion following lateits 2023. acquisition Group in late 2023. by Belgravia

in late SinceGroup commencing the 2023. 2025-26 financial year, 16 new company-owned centres and Since commencing the 2025-26 financial Since commencing the centres 2025-26 3 franchise sites have opened acrossfinancial the year, 16 new company-owned and year, 16 new company-owned centres and 3 franchise sitestaking have the opened across the country, total number of venues 3 franchise sites have opened across the country, taking thetaking total number of venues to 75, marking a significant the country, the total milestone number of in venues to 75, marking amarking significant milestone in in to 75, a significant milestone brand’s growth trajectory. brand’strajectory. growth trajectory. the brand’sthe growth This growth is backed by direct investment fromThis Belgravia which has funded growthGroup, isby backed byinvestment direct investment is backed direct This growth from Belgravia Group, which using has funded the development of these centres from Belgravia Group, which has funded its the development of these centres using its own capital. decision to invest internally the development ofThe these its own capital. The centres decision using to invest demonstrates a strong belief in the long-term own capital. The decision to invest internally demonstrates a strong belief in profitability and impact of thebelief GymbaROO the long-term profitability and impact internally demonstrates a strong in of the GymbaROO business. the long-term profitabilitybusiness. and impact of the GymbaROO business. GeoffGeoff Lord,Lord, CEOCEO of Belgravia Group, said of Belgravia Group, said the expansion is both a strategic the expansion is both a strategic business Geoff Lord, CEO of Belgravia Group, move and response todemand movebusiness and a response toaincreasing said the expansion both afor strategic increasingisdemand high-quality early for high-quality early childhood programs. childhood business move and aprograms. response to increasing demand for early “GymbaROO is ahigh-quality proven business with a “GymbaROO is a proven business with a childhood programs. powerful purpose. We are backing it with powerful purpose. We are backing it with our own capital because we believe in the our own capital because we believe in the “GymbaROO is proven business with athethe product, thea outcomes it delivers, andand product, the outcomes it delivers, powerful purpose. WeThis areThis backing it with market demand. a growth story market demand. is a isgrowth story with with substance,” Lord said. in the our own capital because we believe substance,” Lord said. product, the outcomes it delivers, and the market demand. This is MAGAZINE a growth story 58 business franchise with substance,” Lord said.

ready-to-operate businesses that deliver deliver toourselves, communities “Weimmediate are building centres immediate value tovalue communities and future and future owners. ready-to-operate businesses that creating owners. deliver immediate value to communities

“By end of FY FY 2025–2026, and future owners. “By end of 2025–2026,we weplan plantotoopen another 25 company-owned centres, bringing open another 25 company-owned centres, “By endin of total, FY 2025–2026, we plan to our us to 100 further strengthening bringing us to 100 in total, further open another 25 company-owned centres, national footprint and helping more children strengthening our footprint and bringing us to 100national in total, further access high-quality developmental programs.” helping more children access high-quality strengthening our national footprint and helping more programs.” high-quality developmental This expansion children is part ofaccess Belgravia Group’s 1 developmental programs.”

Million Kids Initiative, which aims to get one This expansion is part of Belgravia million Australian children active through its This expansion is part of Belgravia Group’s 1 Million Kids which Group’s Million Kids Initiative, Initiative, which network of1businesses. aimsaims to get one children to get onemillion million Australian Australian children through ofbusinesses. businesses. active throughitsitsnetwork network of active

Research-Backed Programs Driving Demand Programs Research-Backed Programs Research-Backed

Driving Demand With growing household awareness and Driving Demand

With growing awareness and appreciation forhousehold child-focused neurological With growing household awareness and appreciation for child-focused research, GymbaROO proudly builds on appreciation for child-focused neurological research, GymbaROO its strong foundation in early development proudly builds on its strong foundation in neurological research, GymbaROO programs. These programs support early development Theseoptimalin proudly builds on itsprograms. strong foundation neurological growthoptimal by introducing children programs support neurological early development programs. These growth bymotor introducing children to sensoryto sensorymovement activities from programs support optimal neurological motor movement activities from an early an early age and reinforce the organisation’s growth by reinforce introducing children to sensoryage and the organisation’s longstanding understanding that movement activities from an early motor longstanding understanding that such such programs lay the foundation for lay thethe foundation foraachild’s child’s best age programs and reinforce organisation’s best start in life. start in life. understanding that such longstanding programs lay the foundation for a child’s Corina Vucic, said Corina Vucic,CEO CEOof ofGymbaROO, GymbaROO, said best start in life. thethe brand’s brand’ssuccess successisisbuilt builton ondecades decades of research-backedprogramming programmingand and aa deep deep research-backed Corina Vucic, CEO of GymbaROO, understanding child development. said understanding ofofchild development. the brand’s success is built on decades of research-backed programming and a deep understanding of child development.

science, and they Our consistently deliver science, and they consistently deliver are “We know what works. programs outcomes that parents value. That’s we’rewhy outcomes that parents value.why That’s in neuroscience and movement grounded science, andexpanding. they consistently expanding. Families trust us,deliver andtrust the business we’re Families us, and outcomes thatVucic parents value. That’s why said. is thriving,” the business issaid. thriving,” Vucic we’re expanding. Families trust us, and the business is thriving,” Vucic said.

Step IntoInto Success: Franchise Step Success: Franchise Centres Available To Buy Step Into Success: Franchise Centres Available To Buy

As part ofAvailable this growthTo strategy, the newly Centres Buystrategy, As part of this growth the newly opened centres are now available for As part of thiscentres growth are strategy, newly for opened now the available franchise purchase. This model for offers a rare opened centres are now available franchise purchase. This model offers a opportunity for franchisees tooffers step into franchise purchase. This model a rare opportunity for franchisees to step rare franchisees to step fullyopportunity operationalfor businesses with immediate into fully operational businesses with into fully operational businesses with revenue potential and the backing of a immediate revenue potential and the immediate revenue potential and the nationally recognised brand. backing of a nationally recognised brand. backing of a nationally recognised brand. GymbaROO invites educators, entrepreneurs

GymbaROO invites educators, and GymbaROO health professionals to educators, explore invites entrepreneurs and health professionals to franchising opportunities and a growing entrepreneursopportunities and healthjoin professionals to explore and join and networkfranchising that is commercially successful explore franchising opportunities and join a growing network that is commercially socially impactful. network that is commercially a growing successful and socially impactful.

For successful more information and to download and socially impactful.

For information and to download our ourmore Franchise Information Pack, visit Franchise Information Pack, visit www.gymbaroo.com.au/franchising or For more information and to download our www.gymbaroo.com.au/franchising or scan scanFranchise the QR code below. Pack, Information visit the QR code below.

www.gymbaroo.com.au/franchising or scan the QR code below.

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business franchise MAGAZINE 59

expert advice: Jaffrey Ali | Chief AI Officer | FranConnect

The New Frontier of Sales: How AI Is Expanding Human Capability, Not Replacing It

For decades, the practice of sales has been defined by human strengths like empathy, intuition, persuasion and the ability to build trust and these qualities remain at the heart of any meaningful commercial relationship. Yet the environment in which our sales teams now operate has changed faster than even the most adaptable organisations can manage. Buyers expect immediate responses, regardless of the hour; they are inundated with choices and information, and they move quickly from initial interest to disengagement, if not nurtured at the right moment. In high-velocity markets such as franchising, where potential buyers often make inquiries outside standard business hours and expect

60 business franchise MAGAZINE

almost instant clarification, the traditional human-only sales model simply cannot keep pace. It’s a fact that when looking for new franchisees, the quicker a company gets back to the initial lead, the greater chance they have of securing that franchisee. We call this ‘speed to lead’. This tension between what humans do best and what the market now demands is driving a profound shift. Artificial intelligence has moved from being a futuristic concept to a practical force multiplier in sales operations. Rather than replacing sales professionals, AI is increasingly taking on the work that people cannot do at scale or speed, freeing teams to focus on what truly requires human judgment and emotional intelligence. The evolution of AI within sales represents one of the most significant transformations in commercial engagement in a generation, offering new ways to augment human capability while preserving the personal relationships that underpin effective selling. One of the most important contributions AI makes to modern sales is its ability to operate without the constraints of time. Potential franchisees do not wait for business hours to research opportunities or to submit a request for more information. Prospective franchisees often explore opportunities in the evenings or on weekends when they are away from their current jobs and can focus on major investment decisions. When those enquiries land in a human salesperson’s inbox at 9pm or 3am, they almost always go unanswered until the next morning. By then, interest may have cooled, or the candidate may already have engaged with a competitor who was quicker to respond. AI turns this dynamic on its head by providing immediate, personalised engagement at any hour, ensuring that no enquiry is left idle and no potential relationship is lost simply due to timing. Speed is only part of the picture. Volume and variability are equally challenging. Sales teams, especially in franchise development, often manage hundreds or even thousands of incoming leads monthly. Each candidate arrives with different motivations, financial circumstances, experience levels and expectations. Human teams cannot reasonably maintain instantaneous, tailored communication at this scale without missing opportunities or compromising the quality of their interactions. AI systems excel in highvolume contexts because they can manage multiple conversations simultaneously, adapt responses based on context and follow structured qualification pathways with consistency. They do not tire, they do not forget to follow-up and they do not get overwhelmed during peak periods. Importantly, this does not diminish the role of human sales professionals. In fact,

it elevates it. By taking on the repetitive, process-driven and out-of-hours work, AI allows skilled salespeople to devote their energy to the parts of the journey that truly require a human touch. In franchising, this includes deeper discovery conversations, relationship building, financial and operational coaching and guiding candidates through the emotional and often complex decision to invest in a brand. When AI handles initial engagement and qualification, development directors and sales consultants can focus on quality interactions rather than quantity, resulting in stronger conversion rates and better-matched franchisees. The strengths of AI in this context are rooted in several unique capabilities that are difficult, if not impossible, for humans to replicate. AI can analyse patterns across tens of thousands of interactions, learning what questions or messages increase the likelihood of a franchisee progressing to the next stage. It can detect when a prospect becomes disengaged and it can trigger re-engagement at the right moment. It can personalise communication using information drawn from a brand’s own materials, ensuring that every message is accurate, compliant and aligned with the organisation’s voice. These strengths create consistency across every interaction.

“

One of the most important contributions AI makes to modern sales is its ability to operate without the constraints of time. Potential franchisees do not wait for business hours to research opportunities or to submit a request for more information.

”

Selecting the right franchisee is one of the most important decisions a brand can make. A poor fit can damage the brand’s reputation, strain support resources and ultimately lead to financial loss for both parties. Development teams face the difficult task of sifting through large volumes of enquiries to find candidates who meet financial thresholds, have the right background and demonstrate the motivation and values that align with the brand. This is labour-intensive and requires a combination of structured process and intuition. AI supports this by automating the structured components of qualification while enhancing visibility into candidate behaviour. For example, an AI system may identify patterns indicating that certain candidates are more serious or more aligned to the franchise’s requirements based on their engagement levels, types of questions asked or how they interact with specific pieces of content.

Another challenge in franchise sales is the uneven pace of engagement. Some candidates move quickly, eager to schedule a call or attend a discovery day. Others require nurturing over weeks or months. AI excels in long-tail engagement by maintaining consistent follow-up without the fatigue or inconsistency that often arises in manual processes. A candidate who expressed interest three months ago but never booked a call might receive a tailored message at the right moment, reigniting the conversation. This type of augmentation is not limited to franchising; it reflects a wider shift across all sales-driven industries. The most successful organisations today are those that treat AI as a teammate rather than a threat. They understand that humans and machines bring different strengths to the table. Humans offer empathy, creativity, nuanced understanding and the ability to navigate complex personal and financial decisions. AI brings unmatched speed, consistency, memory and the ability to manage complexity at scale. Franchise development, like many sales disciplines, relies heavily on trust, credibility and relationship-building. These are areas where humans not only outperform AI but are indispensable. No candidate makes a significant financial and lifestyle decision purely on the basis of automated interactions. They rely on the guidance, reassurance and insight of experienced development managers. AI enhances those interactions by setting the stage more effectively, but the decision itself remains profoundly human. The future of sales, particularly in franchising, will be defined by hybrid models where AI and human expertise work side by side. Brands that adopt this approach will move faster, engage more effectively and allocate their human talent to the highestvalue activities. They will respond to enquiries instantly, qualify candidates intelligently and maintain consistent engagement throughout the entire journey. Their development teams will spend less time on administrative tasks and more time building relationships with serious, well-matched prospects. Candidates will experience a smoother, more personalised journey, improving their confidence and satisfaction. Ultimately, AI is reshaping sales not by replacing humans but by extending what humans are capable of achieving. It fills the gaps that even the most dedicated teams cannot bridge on their own. It ensures that no opportunity is lost to timing or volume. It brings consistency to processes that are often vulnerable to human variability. And it allows sales professionals to focus on what they do best: building meaningful relationships that lead to long-term success. v business franchise MAGAZINE 61

expert advice: Peter Buckingham | Managing Director | Spectrum Analysis Australia Pty Ltd

Sailing and Franchising

Both require planning, technique and patience to win the Championship... America’s Cup in San Francisco in 2013, and that was the level approaching perfection (at that time) – one that every Franchisor dreams of. These boats were approaching 100 km/hr up on foils and were being sailed by the best professional sailors in the world.

~ Americas Cup ~

As much as we may dream of this level of sailing, the beautiful Couta boat I sail on does not quite reach this level of performance or perfection – but we try hard to!

~ Zephyr – SSCBC ~

I have been a sailor since I was 9 years old, and I think there is a great comparison between franchising and sailing in many areas. To be successful in either, there are many parallels, which may lead me to suggest Franchisors looking for high quality Franchisees, should start scouring the Sailing Clubs around Australia and overseas! 62 business franchise MAGAZINE

Some of the areas I will use in my comparison are:

Having a Race Plan or Business Plan

• Be able to celebrate the successes

The day before a race, our skipper decides on how many people he wants to take as crew depending on the forecast wind. Often we sail with 7, or down to 5 on a light day. I would compare this to looking at the economic climate, and having a feel of what may be coming in the near future. All franchises should be doing this possibly in the form of a SWAT analysis on a regular basis.

I am a gluten for punishment my wife says, and I happen to sail at 2 Clubs. Whilst we see it as very serious, I was privy to attending the

Before we start a race on the Couta boat we normally have a small meeting where we discuss the weather, who will do which jobs,

• Need a Race Plan, or maybe a Business Plan • Need good equipment • Good leadership (the Skipper) • Need to build a consistent team (regulars)

and who is to support them. Some jobs take 2 people in a specific order and all this is agreed upon. Probably the equivalent would be a Team Meeting, (Franchisor or Franchisee level), where the jobs are allocated, and everyone hopefully can see the big picture, and knows the jobs they need to do.

Having Good Equipment

Peter Buckingham is the Managing Director of Spectrum Analysis Australia Pty Ltd, a Melbourne based Geodemographic and statistical consultancy. Spectrum specializes in assisting clients with decisions relating to store and site location using various scientific and statistical techniques. To contact Peter email peterb@spectrumanalysis.com.au or call on (03) 9830 0077.

Whether in business or sailing, you need good equipment. If a Franchise system is skimping on fitout, equipment required to service the customer, and just looks tired, the performance will probably mirror that image. In my days at Caltex, it was essential that every so often a new image was bought in to keep the service stations competitive, or they just lost their shine and performance followed. In sailing this is reflected in having a good boat that will be consistent and reliable. The America’s Cup boats are the most consistent I have ever seen, relying on technical innovations, the best crew work and tactics to achieve superiority over their competition. In the Couta boats this comes down to good design, regular maintenance and even getting the bottom cleaned every couple of weeks by a diver (not me)!

Good leadership (the Skipper) A good boat needs a good Skipper to win. The Skipper must have a great understanding of his vessel, and be able to understand / participate in the decisions that have to go on around him. This does not mean he has to do everything, it means he has to be able to delegate, and make sure all the rest of the crew do their jobs, and give him feedback as required.

success on Zephyr this year (2025 Club Champions) was probably a regular crew of 5 people who all knew what was required, and then some others to add ballast and weight to the boat.

Be able to celebrate the successes ~ Skipper James Spittle on Oracle Team USA ~

The America’s Cup demonstrated this to perfection, with Australian Jimmy Spittle leading Oracle Team USA as the skipper, and yet taking in information from the tactician and all around him. In a Franchise, this has to be the case from the CEO of the Franchisor, through the Franchisee, and then passed through to the staff. If the leaders are unsure what they are doing, this creates doubt down the chain and inevitably leads to poor performance.

Need to build a consistent team (regulars) How often do we go into a business and over a quiet time, or on a weekend are dismayed by the staff who are on hand? Whether it be poor service in a coffee shop, staff taking phone calls or chatting amongst themselves while the customer stands looking at them, it all reflects poorly on the business. In sailing, it is not always easy to get a regular crew (especially when it can need 7 on a Couta boat), so it is always the Skipper’s problem to be recruiting and training so they have a good size pool to draw on. Our recent

In a Franchise system, whether as the Franchisor or the Franchisee, it is good to be successful. This may be in just making a tidy profit, or it may be in recognition from others such as the FCA Awards, or it may be internal awards within the Franchise System. By passing on acknowledgement of a job well done, everyone feels better and is more willing to perform at that little bit extra that often makes a big difference. In sailing it is similar, and in most cases it is a team event. Even if you are a solo sailor, you still probably rely on parents, a partner, or a mate to assist you in your sailing endeavours. In a team like the Couta boats there has been around 20 different people who were on board at different times in the 20 race season. So if you can get your hands on the silverware, hold on to it and enjoy it.

Summary Franchising and sailing have a lot in common as both rely on consistent performance to achieve the highest level of success. Maybe the FCA needs to start a training program for Franchisors, Franchisees and their staff on small boats at the various yacht clubs around Australia to build up the resilience! Good luck with your new business. v

~ Team Zephyr 2014 (with the author 2nd in from the right). ~

~ Ex- Skipper Max Chester on Zephyr ~ business franchise MAGAZINE 63

profile: Franchising Expo

n r u t o t r a e y e Is this is th s ambition your busines ion? into ac t If your new year’s ambition is to get into your own business then you should start planning your visit to the Franchising Expo 2026. Returning bigger than ever, the expo is running in Brisbane, Sydney and Melbourne - connecting thousands of motivated Australians with the brands, experts and opportunities shaping the future of franchising.

and wellness, education, home services, logistics, business support and more. There will be established national names as well as emerging concepts and innovative business models. This gives attendees the chance to explore options suited to their lifestyle, skillset and budget.

For almost 40 years the Franchising Expo has been the country’s most trusted event for introducing entrepreneurs to the best franchise networks. Whether you’re exploring your first business, researching the right investment or expanding into new markets this is the event that allows you to compare opportunities and gain practical insights all under one roof.

Free Seminars and Expert Advice

What to Expect in 2026 Visitors will discover a diverse mix of franchise brands across food, retail, health

“Meeting franchisors face-to-face really helps people understand what a business involves and whether it’s the right fit for them,” says event Sales Manager Rebecca Horsburgh. “It’s an opportunity to meet the people behind the brand, ask questions, hear real stories and walk away with clarity and confidence.”

Across all cities visitors can attend a comprehensive seminar program featuring industry advisors, franchise consultants and successful operators. Topics include franchise models, financial planning, legal considerations, growth strategies and what to expect at each stage of the franchising journey.

Reader Special: Register to visit any Franchising Expo for half price at www.franchisingexpo.com.au by using promo code CGB

As a bonus the Start Your Own Business Expo runs right alongside the expo. It is designed for people wanting to launch their own business concept or side hustle. Together these two events create a powerful hub of knowledge, inspiration and opportunity for anyone considering a new business path.

A Valuable Platform for Brands For franchisors, suppliers and business service providers, the Expo offers unrivalled access to serious, investment-ready prospects. Supported by a national marketing campaign, exhibitors benefit from strong visibility and a steady flow of qualified visitors throughout the year. Whether you’re searching for your next business opportunity or looking to grow your franchise network, the Franchising Expo is your must-attend event in 2026. For more information on visiting or exhibiting, please contact Rebecca at rebecca@specialisedevents.com.au or visit www.franchisingexpo.com.au. 64 business franchise MAGAZINE

2026 Diary Dates: Brisbane: 21-22 March Sydney: 30-31 May Melbourne: 1-2 August Perth: Coming soon

franchising expo2026 Searching for a place to launch, grow and showcase your franchise?

> Bigger floorplans > Expanded visitor promotion > New theatres on show floor > Stand bookings now open Brisbane Sydney Melbourne 21–22 March 2026 30–31 May 2026 1–2 August 2026

Book now at franchisingexpo.com.au

business franchise MAGAZINE 65

hot tOpics

of crime. The arrests resulted from Bendigo reporting suspicious activity at the branch to the Australian Transaction Reports and Analysis Centre. Bendigo operates community branches under a franchise model with local organisations and independent directors. It is now the only franchised bank in Australia following the Bank of Queensland’s acquisition of all its franchised branches over the last two years. Bendigo has employed global advisory firm Deloitte to review its risk policies while also undertaking a full review of all branches and transactions.

Chicken chain’s $1 billion deal is highest per outlet ever

behind the

headlines Jason Gehrke is the Director of the Franchise Advisory Centre and has been involved in franchising for more than 30 years at franchisee, franchisor and advisor level. He advises both existing and potential franchisors and franchisees, and conducts regular education courses for franchisors in Australia and overseas. He has been awarded for his franchise achievements, and publishes Franchise News, Australia’s only fortnightly electronic news bulletin on franchising issues. www.franchiseadvice.com.au

Franchise jewellery chain enters administration A Brisbane-based jewellery chain that pioneered the sale of laboratory-grown and simulated diamonds in Australia has gone into administration, according to a media report. The trading entities of Secrets Shhh, including 23 company-owned stores, were placed into voluntary administration but continue to trade as administrators urgently seek a trade sale of the business as a going concern. Stores are still taking orders however administrators cannot guarantee that all orders can be fulfilled, or that gift cards acquired before the administration will be honoured. The brand’s listing on the Australian 66 business franchise MAGAZINE

Government’s Franchise Disclosure Register indicates that Secrets had only one franchisee at the time of its last listing update, but is understood to have been majority franchised cross its network some time previously.

Franchise terminated for suspected money laundering Banking group Bendigo and Adelaide Bank have terminated its franchise agreement with one of its branches after Victorian Police arrested four branch employees in relation to alleged money laundering, according to a media report. One female and three males from Bendigo’s Pinewood Community Bank in Melbourne’s Mount Waverly were arrested and interviewed in relation to the Commonwealth offence of dealing property suspected to be proceeds

The New York-based private equity firm behind aged and disability care platform Mable will acquire Australian family-owned charcoal chicken chain El Jannah for a price approaching $1 billion, according to a media report. Established in 1997, El Jannah now operates 50 locations across New South Wales, Victoria, and the ACT. El Jannah plans to grow to more than 300 sites within the next decade. On a per-store basis, a $1 billion valuation ranks the El Jannah sale as the most expensive in Australian franchise history, and more than the cost per outlet of the Guzman Y Gomez initial public offering in June last year which valued the Mexican food chain at more than $3 billion with around 180 outlets at the time.

Franchisees demand fee reduction in pizza standoff Australian franchisees of listed fast food operator Domino’s Pizza Enterprises (DMP) are demanding an immediate fee reduction following claims that the company is making it impossible for them to earn a living, according to a media report. Currently, DMP operates 829 stores in Australia. Represented by the Australian Association of Franchisees (AAF), 128 franchisees from 350 stores allege that increasing fees paid to DMP have been subsidizing a troubled international expansion. Disgruntled franchisees are also claiming that the dollar amount of their earnings has not changed in the past 15 years, which, after adjusting for inflation, means that profits have actually declined in real terms. Additionally, franchisees are concerned about the extent to which Domino’s profits from products supplied by the company to franchisees, and the effectiveness of an increase in the company’s marketing levy funded by franchisees. More than half of the 128 franchisees represented by the AAF

claim they are on payment plans with the Australian Taxation Office, which can be an indicator of insolvency. . DMP executive chairman and major shareholder Jack Cowin, founder of Hungry Jack’s, took over the reins of Domino’s earlier this year, embarking on a cost-cutting review which has resulted in the elimination of a number of executive roles. Cowin has assured franchisees that of the $70 million in expenses being stripped from the business, two-thirds will be directly reinvested into the franchisee network through lower food, packaging, and advertising fund costs.

Coffee chain's first step outside of QLD is India Brisbane-based café and drive-through franchise Stellarossa has signed a master franchise agreement with Franchise India as coffee and café culture in India becomes established, according to a media report. Franchise India will adapt Stellarossa’s offerings to Indian conditions driven by a young demographic, changing social habits, and increased consumption of out-of-home food and beverages.

Delivery drivers to receive minimum wage Delivery drivers for food delivery companies in Australia are set to receive accident insurance for injuries sustained on the job and a minimum hourly wage, pending approval by Australia’s industrial relations tribunal, the Fair Work Commission (FWC), according to a media report. Australia’s two largest food delivery services, DoorDash and Uber Eats, together with the Transport Workers’ Union (TWU) have submitted a joint application to the FWC following the introduction of Federal workplace reforms empowering the FWC to set minimum standards for gig workers. The submitting parties have been in negotiations for years around what protections are necessary and appropriate and what terminology is accurate and acceptable. The TWU has agreed to refer to workers as “employee-like.” DoorDash and Uber Eats have not confirmed how the increase in operating costs will be funded but they are likely to be passed onto the consumer. Proposed protections included a safety net rate of pay for delivery drivers of at least $31.30 per hour depending on the type of vehicle used (effective from 1 July 2026 with a further increase from 1 January 2027), personal accident insurance (excluding compulsory third party), new engagement and feedback mechanisms, new dispute

resolution processes, and representation rights. Penalty rates and payment for time spent waiting between jobs are not included. Prior to approval, the FWC must consult with other stakeholders, including other delivery providers, and must determine whether delivery drivers are employee-like or already employees. Read more

the winding-up of the company, which did not first enter administration, but instead went directly into liquidation, indicating that there were no prospects for a turnaround or sale of the business. Public records on the Australian Government’s Franchise Register website indicate that at least nine franchisees are impacted by the liquidation.

New version of Franchising Code released

Staff personalisation reduces retail abuse

A new version of the Franchising Code of Conduct containing minor technical amendments was released by the Australian Government without any prior announcement to the franchise sector.

Staff personalisation through the use of badges with a subtle note of self-disclosure can significantly reduce verbal abuse of frontline retail staff by customers, according to a media report.

The new Code, which took effect on October 21, includes amendments dealing with powers and functions delegated to the Australian Small Business and Family Enterprise Ombudsman, and secretary of the Franchise Disclosure Register. They do not impact any of the obligations between franchisors and franchisees outlined in the previous Code, including those which come into effect from November 1.

Research into the concept has been undertaken by academics from the Queensland University of Technology’s Business School and Mexico’s EGADE Business School. The research suggests that the self-disclosure reminds customers, who may from a sociological perspective consider themselves to hold all the power in their interactions with retail staff, that employees are also individuals with lives, families, and communities, just like them. Examples of personalised messages of self-disclosure include “I’m a local” and “I’m a dad.”

Mexican chain lowers US growth expectations Listed Australian-based Mexican food chain Guzman Y Gomez (GYG) has lowered investor expectations on its proposed expansion in the United States, limiting growth to its current planned 15 locations until store revenues exceed USD $60,000 per week, according to a media report. The company, which listed in June last year and experienced an initial surge in its share price has since seen its share price decline 40% this year and is now trading at around 17% lower than its listing price. Currently GYG only has seven stores in the US and averaged sales growth of 6.7%, below expectations of 9.1%. The company claims it will focus on reduced portion sizes to better accommodate customers who take weight-loss drugs.

Wellness chain to be liquidated Victorian-based wellness chain Recovery Lab, which has up to 13 locations around Australia, has gone into liquidation according to an Australian Securities & Investments Commission (ASIC) notice. The chain, operated by former professional AFL player Daniel Harford and rugby union player Ben Seymour provides treatments to help athletes to reduce fatigue and accelerate recovery after intense physical activity. Liquidators at accounting firm PKF Melbourne have been appointed to handle

In Australia, data indicates that 87% of retail and fast-food workers have faced verbal abuse from customers so badges may be a costeffective way to improve service interactions and mitigate harm to employees.

Franchise leaders 2026 professional development calendar now released The Franchise Advisory Centre has now released its 2026 calendar of professional development courses for franchise leaders, covering topics including franchise recruitment, performance management, resales, engagement, retention and the Franchising Code of Conduct. For dates, costs and details of the available range of courses which commence in February 2026, visit www.franchiseadvice.com.au/overview. Courses to boost the performance of existing and future franchise leaders cover job functions across a franchise head office, including field support, compliance, training and induction, franchise recruitment, finance, general administration and upper management. In-house delivery of customised course content can also be arranged by contacting education@franchiseadvice. com.au. All courses count toward the internationally-recognised Certified Franchise Executive (CFE) designation. v business franchise MAGAZINE 67

professional services listings

Your external inhouse legal team specialising in Commercial, Franchise and Intellectual Property Law since 1995. • Australian & International Trade Marks • Intellectual Property Licence & Transfer Agreements • Creation of Franchise Systems • Review and advice on Franchise Documentation • Business purchases and sales • Commercial Leases • Distribution & Supply Agreements • Shareholders Agreements • Business Structuring sr@ippartnership.com.au | (07) 5591 2522 | www.ippartnership.com.au

Mizael Partners is a trusted accounting, audit, and advisory firm helping businesses grow through expert tax, financial, and business advice. We deliver tailored solutions with a focus on results, integrity, and long-term partnerships. Telephone: 1300 444 004 Email: hello@mizaelpartners.com.au Website: www.mizaelpartners.com.au Year Established: 2016

Increase your bottom line by reducing transaction fees. About Us People are generally unsure about insurance. The truth is most people do not understand insurance. It is for this reason, Procella Insurance Solutions exists. We strive to protect our client’s assets and lifestyles and educate our customers on how to maximise the cover and minimise the costs of their insurance policies. Why Procella? Your Success, Our Commitment: Choosing The RIght Small & Medium Business Insurance Choosing the right Insurance means choosing a partner that is as invested in your success as you are. We offer: • Expertise: Our team comprises industry veterans with extensive knowledge and experience in business insurance. • Tailored Solutions: We provide insurance solutions that are customised to meet the specific needs of your business. • Unwavering Support: Our customer service team is dedicated to assisting you at every step, ensuring that you have the support you need when you need it. • Competitive Pricing: We offer competitive pricing without compromising on the quality of our services. Our policy is to arm you with the right knowledge to ensure you’re covered. We can clarify any questions you may have so that you’re in control of your insurances. As a General Insurance Broker, we are able to provide insurance solutions across a broad and diverse range of insurance products for all clients. It all starts with a quick chat

P 1300 196 133 | E mail@procellains.com.au W www.procellains.com.au 68 68 business business franchise franchise MAGAZINE MAGAZINE

Whatever your annual turnover, the transaction fees charged by your bank or other provider put an unnecessary strain on your business. If you would like to add to your bottom line why not compare Target Select? We often save businesses tens of thousands of $$$ per year on transaction fees. • We are an Australian business with 24-7 local expert support; • We provide next day settlement into your existing bank account, including weekends; • We Integrate with over 650 types of point of sale software; Target Select is a corporate provider of EFTPOS & E-Commerce Payment Solutions. Contact us today to see how we can save you!

Target Select.

Phone: 1300 858 204 Compare: targetselect.com.au/comparison

franchise listings FRANCHISE ARAMEX Level 9, 491 Kent Street, Sydney, NSW 2000 Email: (AU) recruitment.au@aramex.com (NZ) Recruitment.nz@aramex.com Website: www.aramex.com.au www.aramex.co.nz

BIG BOWL KITCHEN tK capital Group, suite 8001, 619 Doncasterrd, Doncaster Vlc ph: 0413 730 124 email: franchise@bigbowl.com.au Website: https://bigbowlkitchen.com.au/

BSR Group - Betta 4 Da Vinci Boulevard, Brisbane Airport 4008 Ph: 07 34148700 Email: Rene.welter@bsrgroup.com.au Website: www.betta.com.au

Chargrill Charlie’s Level 12, 12 Help Street, Chatswood, NSW, 2067 Email: qsrhfranchising@craveablebrands.com Website: www.craveablebrands.com/franchising-chargrill-charlies

Chicken Treat Level 12, 12 Help Street, Chatswood, NSW, 2067 Email: qsrhfranchising@craveablebrands.com Website: www.craveablebrands.com/franchising-chicken-treat

Club Pilates Email: bill@boutiquefitnessstudios.com.au Website: https://www.clubpilates.com.au/franchise

CycleBar Email: bill@boutiquefitnessstudios.com.au Website: https://www.cyclebar.com.au/franchise

GymbaROO L4/102 Albert Road, South Melbourne VIC 3205 Ph: 0488 026 456 Email: alexandra@gymbaroo.com.au Website: https://www.gymbaroo.com.au/franchise/

InXpress Level 5/116 Adelaide Street, Brisbane QLD 4509 Ph: 1300 469 765 Email: Kellie.cranch@inxpress.com Website: au.inxpress.com, nz.inxpress.com

KUMON EDUCATION PO Box 5363, West Chatswood, NSW 1515 Ph: 02 9467 2200 Email: info-au@kumon.com.au Website: kumoninstructors.com.au/Franchise

Oporto Level 12, 12 Help Street, Chatswood, NSW, 2067 Email: qsrhfranchising@craveablebrands.com Website: www.craveablebrands.com/franchising-oporto

PETBARN MOBILE DOGWASH (Formerly City Farmers Dogwash) Quarter One, Level 2, 1 Epping Road, North Ryde, NSW 2113 Ph: 0402 902 620 Email: scott.mcintosh@cityfarmers.com.au Website: www.petbarn.com.au/mobiledogwash

POOLWERX 10 Camford St, Milton QLD 4064 Ph: +61 7 3173 7300 Free call AU: 1800 245 447 Free call NZ: 0800 543 419 Email: Joinourteam@poolwerx.com.au Website: www.poolwerx.com.au/franchising

red rooster Level 12, 12 Help Street, Chatswood, NSW, 2067 Email: qsrhfranchising@craveablebrands.com Website: www.craveablebrands.com/franchising-red-rooster

Right at Home Unit 4, 16-36 Nile Street, Woollongabba QLD 4102 Phone: 07 3177 9906 Email: daryl.s@rightathome.com.au Website: https://rightathomefranchise.com.au

Rumble Boxing Email: bill@boutiquefitnessstudios.com.au Website: https://www.doyourumble.com.au/franchise

Senior Helpers Australia 163 Sheridan Street, Cairns, QLD, 4870 Phone: 07 4281 6816 Email: kchamilton@seniorhelpers.com.au Website: https://seniorhelpers.com.au/

Shoebox Books & Tax Unit 3/19 Cotton St, Nerang QLD 4211 Ph: 1300 653 583 Email: enquiry@shoeboxbooks.com.au Website: https://shoeboxbooksandtax.com.au/

SNAP-ON TOOLS PO Box 6077, Blacktown NSW 2148 Ph: Aus: 1800 762 766 NZ: 0800 762 766 Email: sota.franchise@snapon.com Website: www.snapontools.com.au

Soul Origin 580 Parramatta Rd, Petersham, 2049 Ph: 0439 611 962 Email: KarlaS@soulorigin.com.au Website: https://www.soulorigin.com.au/

Stagecoach Performing Arts 12th Floor, Export House, Wolsey Walk, Woking, Surrey GU21 6QX Ph: +44 (0)1483 247 400 Email: franchiserecruitment@stagecoach.global Website: australia.stagecoachfranchise.com

StretchLab Email: bill@boutiquefitnessstudios.com.au Website: https://www.stretchlab.com.au/franchise

Sushi Sushi Level 2, 545 Blackburn Road, Mount Waverley VIC 3149 Ph: 0404 231 661 Email: franchising@sushisushi.com.au Website: https://www.sushisushi.com.au/

TDA Tax Depreciation L7 60 Albert Road, South Melbourne 3205 Ph: 1300 417 317 Email: franchising@tdaqs.com.au Website: www.tdaqs.com.au

NATURE OF BUSINESS

OUTLETS

ASSOC MEMBER

INITIAL FEE

MIN INVEST

FREIGHT & LOGISTICS/ COURIER

28 (AUS) 18 (NZ)

FCA

Available upon application

Dependant on Territory

Restaurant franchise management

Franchise Council of Australia (FCA)

$50,000

$300,000

Retail Franchise

169

$500 refundable application fee, $15,000 start-up fee non-refundable

Hospitality QSR

Franchise Council of Australia (FCA)

Available upon application

$900k

Hospitality QSR

Franchise Council of Australia (FCA)

Available upon application

$400k

Pilates Studio

Indoor Cycling

Child development and education centres

Shipping, Freight and Logistics

$85,000

AFTER SCHOOL TUITION

300

FCA

$5000

$5,000 - $30,000

Hospitality QSR

212

Franchise Council of Australia (FCA)

Available upon application

$450k

DogWash

FCA

$30,000

$40,000

Swimming Pool & Spa servicing, equipment & retail sales

161 Retail Stores

FCA & SPASA

$90,000 + GST + Van

Hospitality QSR

325

Franchise Council of Australia (FCA)

Available upon application

$450k

IN-HOME CARE FOR SENIORS, DISABILITY SUPPORT AND IN HOME NURSING SERVICES

FCA and ACCPA

$120,000

$200,000

Boxing Inspired Fitness

Aged Care

FCA

Accounting & Bookkeeping Services

70 + locations

Starting from $29,990 plus GST

MOBILE TOOLS AND EQUIPMENT FRANCHISE

180+

FCA / FANZ

$43,000

Varies

Fresh Food and killer Coffee

150

FCA

$60,00

$320k-$450k + GST

Children’s Performing Arts Education Franchise

350

$20,000

$17,000

Health & Wellness

QSR

170+

FCA

$52,500

$350,000 + gst

Quantity Surveying

FCA

business franchise MAGAZINE 69

A-Z franchise directory

Aramex Put yourself in the driver’s seat of success when you join Aramex, a leading global provider of transport, logistics and courier services. In Australia and New Zealand, more than 1,000 courier franchisees and 46 regional franchisees benefit from the award-winning Aramex franchise system that has been honed by more than 40 years of success. Aramex offers courier franchisees the training,

For more information contact: AUS: recruitment.au@aramex.com www.aramex.com.au NZ: Recruitment.nz@aramex.com www.aramex.co.nz

Chargrill Charlie’s

and a passionate team that keeps people coming back. It’s no

Gourmet food at its best - Since 1989. At Chargrill Charlie’s, we’ve been serving up homestyle cooking that brings people together; families, friends, and communities. What began as a humble kitchen feeding those closest to us has grown into a beloved brand with 24 stores across Sydney and Melbourne. And we’re just getting started, with bold plans to double our footprint over the next three years and exciting expansion into the Queensland market.

chicken shop. We stay true to what we do best: creating delicious,

wonder we’ve earned our place as Australia’s most extraordinary wholesome food made from scratch daily using real ingredients and a whole lot of love. We don’t follow fleeting trends, we honour tradition with thoughtful, crafted meals that feel like home. As a Chargrill Charlie’s Franchise Partner, you’ll have the backing of Craveable Brands—home to Chicken Treat, Oporto and Red

When you step into Chargrill Charlie’s, you’re more than a customer, you’re family. That philosophy extends to our loyal customers, our dedicated staff, and our valued Franchise Partners. We’re built on genuine relationships, an unwavering work ethic,

Rooster—with 600+ restaurants and 180 experts supporting your

BIG BOWL KITCHEN

Kitchen addresses this challenge by automating kitchen processes and standardizing products and procedures, ensuring a consistent and high-quality dining experience.

Big Bowl Kitchen was founded in Melbourne in 2022 by a group of Chinese food enthusiasts who longed for the authentic flavors of home. They aimed to offer customers bowls that are both delicious and satisfying, creating a unique dining brand. In Australia, Chinese cuisine is celebrated for its distinctive flavors and comforting warmth, yet it is often considered difficult to standardize, which limits the growth of fast-food chains. Big Bowl

BSR Group - Betta Betta is one of Australia’s most trusted and recognisable appliance, electronics and furniture retail brands, proudly serving local communities for over 60 years. With a national network of more than 187 independently owned and operated stores, Betta combines the strength of a well-known brand with the personal service of local ownership. Guided by the philosophy “Go Local, that’s Betta,” Betta franchisees are deeply embedded in their communities, actively supporting local groups, sporting clubs and charities through sponsorships,

70 business franchise MAGAZINE

support and technology they need to run their own rewarding franchise business in their local communities. No prior experience is needed. Find out more and apply to join the network that delivers.

success. www.craveablebrands.com/franchising-chargrill-charlies

We warmly invite passionate entrepreneurs to join us and be part of the Big Bowl Kitchen family!” For franchise opportunities or more information, please contact Serena Li Franchising Manager at: Phone: 0413 730 124 Email: franchise@bigbowl.com.au Website: https://bigbowlkitchen.com.au/

events and donations. At the heart of every Betta store are passionate local owners and teams who understand their customers and deliver personalised service with care and expertise. As part of the Narta Group, one of Australia’s leading independent retail buying groups, Betta franchisees benefit from strong buying power, competitive pricing and proven systems. With flexible store formats across metro and regional locations, Betta offers franchisees the opportunity to build a rewarding business and a meaningful local legacy. www.betta.com.au

business franchise australia and new zealand

For more information call 03 9787 8077

A-Z Listings are a great way to promote your business,

speak to one of our Sales Executives or go to

giving you a presence within our publication and also

www.businessfranchiseaustralia.com.au or

the Business Franchise website.

www.businessfranchisenz.co.nz

(or +61 3 9787 8077 from outside of Australia) and

Chicken Treat At Chicken Treat, we’re on a mission to share our craveworthy chicken with more people across the country. Whether it’s our golden, crispy fried chicken or our juicy, slow-roasted rotisserie, we serve up the best of both worlds, making it deliciously hard for our loyal customers to choose. Proudly Australian and founded in 1976, Chicken Treat is a true WA icon, with over 64 stores across the state. Now, we’re taking things to the next level. With an ambitious growth strategy underway, we’re expanding through new store openings, modern refurbishments,

Club Pilates Club Pilates is the world’s leading Pilates franchise, offering a modern, inclusive approach designed for everyBODY. Since launching in Australia in 2021, our studios have become uplifting, community-driven spaces where people of all ages, shapes, and fitness levels come together to move, grow, and thrive.

and exciting menu innovations, all while staying focused on delivering an exceptional customer experience. After more than 40 years of satisfying chicken cravings, the demand is growing—and we’re looking for passionate Franchise Partners to help us meet it. As a Chicken Treat Franchise Partner, you’ll be backed by Craveable Brands, the force behind Chargrill Charlie’s, Oporto and Red Rooster. With a network of over 600 restaurants and 180 industry experts, we’re here to support you every step of the way. www.craveablebrands.com/franchising-chicken-treat

meets members where they are — challenging the body and engaging the mind. Our reformer-based group workouts provide a lowimpact yet powerful way to build strength, mobility, stability, and posture. Classes are designed to strengthen from the inside out while enhancing mind-body awareness, reducing stress, and improving overall wellbeing.

Far beyond traditional reformer classes, Club Pilates offers nine signature class types across multiple levels, using a range of professional equipment and apparatus to deliver a truly versatile experience. Each session

For more information contact: Bill Gordin (Head of Franchise Development) bill@boutiquefitnessstudios.com.au https://www.clubpilates.com.au/franchise

CycleBar

lifestyle built around connection, motivation, and selfdiscovery.

CycleBar is the world’s largest premium indoor cycling brand, redefining what it means to ride. With rhythmbased classes, state-of-the-art bikes, and music-driven energy, CycleBar delivers an immersive and inclusive experience that’s as fun as it is effective—welcoming riders of every age, body type, and fitness level. Each ride is designed to challenge the body, elevate the mood, and revive the senses. Led by motivating instructors and set to epic playlists, CycleBar classes blend cardio, strength, and community into one powerful experience. It’s more than a workout—it’s a

GymbaROO GymbaROO is Australia’s most popular and successful parent-child education program, with more than 60 centres across the country. We’re looking for new franchisees to join our rapdily growing community of successful business owners. Franchising with GymbaROO offers the flexibility to balance your personal life and entrepreneurial aspirations, all while enjoying the profitability of a thriving business that fosters a genuine sense of community. It’s a chance to make a positive impact

inxpress InXpress is a global leader in shipping and logistics, offering tailored freight solutions to businesses of all sizes. As a trusted third-party logistics provider (3PL), we leverage strong partnerships with major carriers— including DHL, FedEx, TNT, UPS, StarTrack, and other domestic providers, to deliver competitive shipping rates with exceptional customer service. Our cutting-edge technology platform simplifies the shipping process, allowing businesses to book

Since its launch in 2004, CycleBar has grown into a global movement with hundreds of studios worldwide. In 2021, Boutique Fitness Studios brought CycleBar to Australia, opening the first studio in Currambine, Western Australia. The brand continues to expand across the country, inspiring more riders to clip in, tune in, and Rock Their Ride™. For more information contact: Bill Gordin (Head of Franchise Development) bill@boutiquefitnessstudios.com.au https://www.cyclebar.com.au/franchise

on young lives and your own entrepreneurial journey simultaneously. Part of the Belgravia Group, GymbaROO-KindyROO franchisees have the benefit of running a small business backed by a national network. The Belgravia Group prides itself on developing proven business systems, providing step-by-step guidance for new franchise partners and offering premium ongoing support to help you achieve success. Whenever you need help or advice, all you need to do is reach out and our expert team will be there to guide you. https://www.gymbaroo.com.au/franchise/

and manage their freight with ease. Whether it’s domestic or international shipping, our innovative solutions help companies streamline logistics, reduce costs, and enhance efficiency. With a commitment to personalised support and industry-leading technology, InXpress empowers businesses to take control of their shipping needs with confidence. For more information contact Kellie Cranch at: Phone: 1300 469 765 Email: Kellie.cranch@inxpress.com au.inxpress.com, nz.inxpress.com

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A-Z franchise directory

KUMON EDUCATION Kumon is a unique franchise opportunity for you to make a positive difference for children in your community, while building a rewarding and profitable small business. Through Kumon franchise ownership, you will instruct students through the Kumon Mathematics and English programmes, create individualised study plans for each student, assign the worksheets they are ready to learn next, and support students to develop self-learning ability through study at the centre and at home. You will also provide parents with regular progress updates.

Join us to make a difference for children in your local community!

oporto

focus on fresh, flavoursome Portuguese inspired food. Australians can’t get enough of our signature Portuguese flame-grilled chicken, and burgers, including the iconic Bondi Burger and we need more passionate Franchise Partners to help us expand into key locations across the country. Oporto is a proud member of Craveable Brands, alongside Chargrill Charlie’s, Chicken Treat and Red Rooster, supported by a dedicated team ready to help franchise partners succeed. Join us and be part of the Oporto legacy, delicious food, a fun experience, and the chance to make a real difference! www.craveablebrands.com/franchising-oporto

Oporto is one of Australia’s most recognisable quick-service restaurant brands, bringing the vibrant flavours of Portuguese-inspired flame-grilled chicken and burgers to customers across the country. With its upbeat, contemporary branding, and vibrant, modern menu, Oporto has carved a unique space in the QSR industry, standing out as the home of Portuguese inspired flavours. Right now, Oporto is in a period of rapid growth, with a network of 212 restaurants across Australia and forecasted to grow to 250+ in next 3 years. Oporto is driven by strong customer demand and a relentless

PETBARN MOBILE DOG WASH Be part of the Petbarn Mobile Dogwash franchise system with all the support that comes with it, it allows you to concentrate on your business; • Work your own hours • Group marketing power to support your business • Managed website including optimized search engine listing and adwords • 24/7 call centre • Social media management and support • Lead generation

For details and to register, visit https://www.kumonfranchise.com.au/ Or, contact our recruitment team at: info-au@kumon.com.au.

• Initial & ongoing training & support. Be part of a team of like-minded franchisees. We also have back-up equipment should you have a breakdown you can use to keep you working, including a spare van! • Take a holiday knowing your fellow franchisees can help look after your customers when your away and they are still yours on your return • Group buying power for equipment and consumables saving you $ that no independent operator could ever receive. • We use a van, not a cumbersome trailer. The hydrobath comes out of the van so the dog is washed in its yard and is more relaxed. The van is much easier to drive and reverse than a trailer too!

• LARGE EXCLUSIVE TERRITORY – ALL LEADS COME TO YOU with NO COST PER LEAD FEE

For more information call Scott McIntosh on 0402 902 620 or visit

• Lowest franchisee fee in this market

www.petbarn.com.au/mobiledogwash.

poolwerx

with multiple vans and a retail outlet serving residential and commercial clients. Independent retailers can also elevate their business and join the Poolwerx family.

Join Poolwerx to build your business dream. Benefit from our 30+ years of experience, including comprehensive training, marketing, technology and robust business systems; no prior experience is needed. The pool industry is resilient and in demand, with Poolwerx Australasia sales reaching $170.1 million in FY 2022-2023. Enjoy multiple revenue streams and a scalable business model. Choose from new mobile businesses starting at $90K + GST + van* or acquire an established franchise

red rooster Red Rooster is one of Australia’s most iconic food franchises, blending over 50 years of experience with modern tastes and customer-centric technology. With a network of 325 stores across Australia, Red Rooster has become a household name. Founded in the 1970’s and Australian owned, it’s a roast and fried chicken franchise offering vast opportunities for aspiring Franchise Partners. For generations, Australians have turned to Red Rooster to satisfy their chicken cravings. As Australia’s first and favourite chicken shop, and the only fast-food company that truly specialises in both roast and

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You will draw out the potential of each of your students. They will develop confidence, a daily study habit, and a high level of mathematics and reading ability. As a Kumon franchisee, this is how you will make a difference in the lives of your students, every day.

Partner with an award-winning business – Poolwerx is Australasia’s largest and most trusted pool and spa maintenance network. We put people first! For more information go to: www.poolwerx.com.au/franchising or call AU 1800 245 447 or NZ 0800 543 419 *Leasing or financing options are available for an LDV Van G10 from $35K + GST.

fried chicken, we have earned a special place in the hearts of Aussie customers. But while our history is built on tradition, our future is driven by innovation and customer demand. Red Rooster’s parent company, Craveable Brands, operates more than 580 restaurants with 13,000 employees across four chicken brands, serving over 1 million customers weekly. Our Franchise Partners benefit from our customer focused approach and innovative technology, including online delivery, app-led services, catering, and contactless service. When you join Craveable Brands, you’ll have a team of experts by your side, supporting you every step of the way. www.craveablebrands.com/franchising-red-rooster

right at home Right at Home is Australia’s leading provider of quality support at home and in-home care. Our mission is to improve the quality of life for those we serve™ ensuring the Right Care, Right at Home™. Right at Home was one of the first companies to enter in-home aged care and is now a global industry leader. We support people living with complex and post-operative care needs, dementia and cognitive decline, older Australians, and adults living with a disability including NDIS participants. With 53 established offices and counting, Right at Home has available territories in regional New South Wales including the

Rumble Boxing Rumble is the boxing-inspired group fitness franchise redefining the fight game for a new generation. Designed for all fitness levels—from first-timers to seasoned pros—Rumble blends boxing, HIIT, strength, and cardio into a full-body, high-energy workout that hits different. Every class combines powerful training with addictive beats, strobe-lit energy, and a crew that brings equal parts sweat and swagger. Since launching in Australia, Rumble has built

Senior Helpers Australia At senior Helpers Australia, we are committed to enriching lives through compassionate, personalised care. Since launching in 2011, we’ve proudly supported thousands of older Australians and people living with disabilities, enabling them to live independently and with dignity in their own home. Our services are built on trust, respect, and compatibility – matching clients with skilled, dedicated support workers who truly understand their needs. As a franchisee, you’ll be joining a

Shoebox Books & Tax A Smart Investment in Your Future Join a National Network of Trusted Financial Experts Shoebox Books & Tax is Australia’s leading bookkeeping and tax franchise, providing businesses of all sizes with dependable, toptier financial services. With over 70 franchisees supporting 10,000+ businesses nationwide, we’ve built a strong, scalable network you can rely on. As a Shoebox Books & Tax franchisee, you’ll tap into a proven business model backed by efficient systems, clear processes, and exceptional support. From day one, you’ll receive comprehensive training and ongoing guidance — so you’re never starting from scratch.

SNAP-ON TOOLS Snap-on Tools Australia & New Zealand leads the way in innovation to providing technicians, engineers and other professional tool users the gold standard in tools, tool storage, equipment, diagnostics, repairs information and management systems. Snap-on Tools continues to grow and perform with a network of over 180 franchisees across Australia and New Zealand.

New South Wales north coast, regional Victoria, Melbourne, Adelaide, regional South Australia, Northern Territory, and Tasmania. If you are passionate about supporting the most vulnerable members of your community, our caregiving management franchise system is an incredible opportunity to own your own business. Right at Home’s quality systems and processes provide a framework to launch your business in the highly regulated home care industry. We are the Right People, providing the Right Care, the Right Way, for the Right Reasons.

more than just studios—it’s built a movement. With locations across the country, Rumble has become the home for those who crave more than a workout. It’s a space where confidence is built round after round, stress gets knocked out on water-filled bags, and community fuels every punch. For more information contact: Bill Gordin (Head of Franchise Development) bill@boutiquefitnessstudios.com.au https://www.doyourumble.com.au/franchise

nationally recognised brand with a strong reputation for quality, reliability, and heartfelt service. Our proven business model, comprehensive training, and ongoing operational support empower franchise partners to build rewarding, community -focused businesses in a rapidly growing sector. Whether it’s companionship, personal care, or specialised support, Senior Helpers is dedicated to delivering exceptional in-home services that make a meaningful impact. Join us and help shape the future of care across Australia – one home, one family and one community at a time. https://seniorhelpers.com.au/

This is your chance to thrive in a growing industry while enjoying the freedom and flexibility of owning your own business. Plus, you’ll be part of a brand that values human connection, offering a relatable, customer-first approach that fosters trust and growth. With a focus on professional development and personal achievement, we empower our franchisees to create a business they can be proud of. Recognised with multiple industry awards, Shoebox Books & Tax stands for excellence, innovation, and proven success in the franchise world. Ready to take the next step? Become part of a winning team today! https://shoeboxbooksandtax.com.au/

We are a complete retail mobile showroom that brings high quality tools and equipment to customers at their place of work. Our highly targeted marketing techniques promotes our Snap-on Tools brand so it reaches your customers. Each month, we develop specials to give customers a reason to buy immediately. With extensive training and ongoing support, Join the world’s largest tool franchise and drive your own success www.snapontools.com.au

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A-Z franchise directory

soul origin Soul Origin is not just a brand; it is a friend to Aussie food lovers. Back in 2011, they set out on a mission, to shake up the fast-food industry and create a space where people could grab food that is not just quick but also fresh, wholesome, and delicious. Now, with 150 stores across the country, they have become the go-to spot for foodies looking for quality food on the go. And guess what? They are just getting started. Soul Origin has set its sights on further expansion and innovation. Their commitment to providing healthy,

Stagecoach Performing Arts At Stagecoach Performing Arts we are all about performance – on stage, in life and in business. We are here to inspire children and provide them with the confidence to be themselves. The demand for extra-curricular performing arts opportunities for children continues to increase. Stagecoach’s unique model of running three disciplines (singing, dancing and acting) simultaneously, means its franchisees are well placed to capitalise on this demand.

Take the next step and join a Food and Coffee Franchise with Soul Origin! For more information contact: Karla Shand 0439 611 962 KarlaS@soulorigin.com.au https://www.soulorigin.com.au/

is pinned around skills development for each stage of learning. Stagecoach enriches the lives of 60,000 students worldwide, each week. As a Stagecoach franchisee, you are responsible for driving and growing your business and managing a team of talented teachers. You will not be required to teach any classes yourself, but our model actively encourages you to put your own stamp on the creative process. From marketing to recruiting and retaining teachers, Stagecoach will provide you with the guidance and support you need, when you need it.

Stagecoach developed Educational Framework which

australia.stagecoachfranchise.com

StretchLab

StretchLab appeals to everyone: from athletes seeking peak performance and faster recovery, to individuals managing mobility challenges, or anyone simply wanting to feel and move better in everyday life.

StretchLab is redefining how people move, recover, and feel through the power of assisted stretching. Founded in 2015, our mission is simple — to help people move better. Once a technique reserved for elite athletes, assisted stretching is now accessible to everyone through StretchLab’s personalised and professional approach. Our Certified Flexologists™ come from diverse health and wellness backgrounds — including personal training, massage, and physical therapy — and deliver one-on-one or small group sessions designed to meet each individual’s needs. Every stretch is customised to improve flexibility, increase range of motion, reduce muscle tension, and support recovery for every body.

Sushi Sushi Australia’s Iconic Sushi Brand — A Franchise Opportunity Like No Other For over 25 years, Sushi Sushi has set the standard for premium, handcrafted sushi in Australia. With more than 170 stores nationwide, our brand is trusted for its exceptional quality, contemporary store design, and industry-leading food safety. Our franchise partners are the foundation of our growth. We offer a proven business model, robust training, and ongoing operational and marketing support to help

TDA Tax Depreciation TDA Tax Depreciation is a national leader in maximising returns for property investors through precise, compliant, and expertly delivered tax depreciation schedules. Founded by Daniel Farrugia and Theo Mavratzakis, TDA combines over 40 years of collective experience across construction, property, and quantity surveying. As Certified Quantity Surveyors and Registered Tax Agents, the team brings deep technical expertise and a hands-on understanding of how buildings perform, age, and generate value over time.

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fresh food will continue to inspire changes in the fast-food industry. As they grow, they bring with them a promise that nutritious food should be accessible to all.

Inside each studio, you’ll find a welcoming, supportive environment where wellbeing comes first. Using our innovative MAPS technology to assess how your body moves, every program is tailored to your goals and adapts as your body and lifestyle evolve. The result? Lasting improvements, greater freedom of movement, and a motivating experience that keeps members coming back. For more information contact: Bill Gordin (Head of Franchise Development) bill@boutiquefitnessstudios.com.au https://www.stretchlab.com.au/franchise

owner-operators thrive in shopping centres, travel precincts, local and regional communities. Whether you’re an experienced hospitality professional or an ambitious entrepreneur ready to step into business ownership, you’ll benefit from the strength of an established brand and a dedicated support network. At Sushi Sushi, we believe real food brings people together — and real opportunities create lasting success. Join us and own a business customers love, backed by a brand that’s fresh, iconic, and built to grow! Discover your future with Sushi Sushi.

With a commitment to accuracy, transparency, and education, TDA delivers high-quality reports at a competitive fee, ensuring investors never overpay for essential tax benefits. Backed by cutting-edge technology and a client- first service model, TDA supports investors, accountants, and property professionals with fast turnaround times and dependable results. Through their growing national franchise network and industry-leading insights, TDA continues to set the benchmark for tax depreciation in Australia. www.tdaqs.com.au

WAY GREAT A ARE LISTINGS Z ABUSINESS YOUR TO PROMOTE

For more information call 03 9787 8077 (or +61 3 9787 8077 from outside of Australia) and speak to one of our Sales Executives or go to: www.businessfranchiseaustralia.com.au

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Accounting and Auditing that Builds Confidence and Drives Franchise Growth Franchising remains one of Australia’s most resilient and scalable business models. As franchise networks expand, robust financial governance becomes a cornerstone of sustainable success. At Mizael Partners we view accounting and auditing not just as a task – but a strategic advantage. Our accounting and auditing services provide clarity, consistency, and confidence across every level of your franchise network.

Accounting and Auditing Services Melbourne and Sydney With specialist accounting and auditor teams in Melbourne and Sydney, Mizael Partners delivers consistent, practical solutions for franchise systems in food, retail, health, professional services and education sectors.

Why Leading Franchises Choose Mizael Partners:

Local knowledge and national insight combine to ensure your franchise receives reliable, scalable audit support at every stage of expansion.

3 Deep Franchise industry expertise

3 Independent High-Quality Audits

3 Nationwide coverage with local teams 3 Transparent actionable insights

Melbourne Office Unit 6, 12 Maroondah Highway Ringwood VIC 3134

Sydney Office

1300 444 004 www.mizaelpartners.com.au

Level 17, 1 Denison Street North Sydney NSW 2060

Accounting and Auditing that Adds Long Term Value to Franchise Success.

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