2014 AUS & NZ Business Franchise Directory

2014

FRANCHISE DIRECTORY 1700 LISTINGS

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From the

Editor W

elcome to the 2014 edition of the Australia and New Zealand Franchise Directory.

Inside you will find informative articles written by renowned specialists within the franchising sector, including the Franchise Council of Australia and the Franchise Association of New Zealand. Both of these Associations work extremely hard to share information and experiences, set standards and promote best practice in franchising.

Other contributing writers include franchising lawyers, financial advisers, business advisors and franchise consultants. Janine Allis, founder of Boost Juice asks the question “Is franchising for you?� Read her informative article to find out some of the positives and negatives surrounding purchasing a franchise.

Marwan Kojok and Bianca Sevastos from Baybridge Lawyers and Stewart Germann, a franchising lawyer from New Zealand explain the laws that surround

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business listings See page 73 for categories

franchising and our remaining writers guide you from due diligence to funding your franchise, to nurturing it to maturity, and everything in between.

In addition to the collection of informative articles, the back of the Directory features an array of information. It includes many categories of franchise listings, both in Australia and New Zealand as well as franchising professionals and helpful resources.

Whether you are just considering buying or have recently established a franchise, this Directory will help you on your journey.

AUSTRALIA & new zealand BUSINESS FRANCHISE DIRECTORY 2014 publisher: Colin Bradbury. colin@cgbpublishing.com.au

Good luck and happy reading!

EDITOR: Joanne Tuffy. editor@cgbpublishing.com.au

Joanne Tuffy

SALES AND MARKETING MANAGER: Kathleen Lennox. kathleen@cgbpublishing.com.au PRODUCTION: production@cgbpublishing.com.au ACCOUNTS: accounts@cgbpublishing.com.au DESIGN: Jejak Graphics (03) 8790 8006 jejak@bigpond.com

SUPPLIER FORUM

The information and contents in this publication are believed by the publisher to be true, correct and accurate but no independent investigation has been undertaken. Accordingly the publisher does not represent or warrant that the information and contents are true, correct or accurate and recommends that each reader seek appropriate professional advice, guidance and direction before acting or relying on all information contained herein. Opinions expressed in the articles contained in this publication are not necessarily those of the publisher. The publication is sold subject to the terms and conditions that it shall not be copied in whole or part, resold, hired out, without the express permission of the publisher.

CGB PUBLISHING PO BOX 968 MT ELIZA, VICTORIA 3930 TEL: (03) 9787 8077 FAX: (03) 9787 8499 Email: cgb@cgbpublishing.com.au www.businessfranchiseaustralia.com.au www.businessfranchisenz.co.nz

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IS FRANCHISING FOR YOU? Janine Allis, Executive Director, Retail Zoo

Janine Allis is founder of Boost Juice and Executive Director of Retail Zoo. She has grown the business from one store in Adelaide to 250 stores in 14 countries.

Janine is among Australia’s most respected business women, winning Telstra Business Woman of the Year Award in 2004.

Janine is actively involved in the continued growth of Boost and other special projects such as writing a book, The Secrets of My Success and the story of Boost Juice – Juicy Bits and All.

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An overview of franchising in Australia Corina Vucic, Director, FC Business Solutions Corina Vucic was named Victoria’s Franchise Woman of the Year by the Franchise Council of Australia in 2012. FC Business Solutions, founded in 2008, provides a range of services to the franchise sector, and named the FCA’s national Supplier of the Year in 2012 and 2013.

Involved in franchising for almost 20 years she is dedicated to the growth and development of the systems and individuals she works with. She is a long term board member of the FCA and the former Victorian committee member for Women in Franchising.

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Franchise business plans are worthless without monitoring Jason Gehrke, Director, Franchise Advisory Centre Jason is the director of the Franchise Advisory Centre and has been involved in franchising for more than 20 years at franchisee, franchisor and advisor level. He advises both existing and potential franchisors and franchisees, and conducts franchise education programs throughout Australia.

He has been awarded for his franchise achievements, and publishes Franchise News & Events, Australia’s only fortnightly electronic news bulletin on franchising issues. In his spare time, Jason is a passionate collector of military antiques.

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What makes a successful franchisee?

Greg Nathan, Founder, Franchise Relationships Institute (FRI) Greg Nathan is a psychologist and Founder of the Franchise Relationships Institute, a leading global provider of learning programs to help franchisors and franchisees create profitable partnerships. Greg is widely recognised as an international thought leader on managing the people issues in franchising and is regularly invited to deliver keynote addresses at franchise sector conferences around the globe. He is also developer of several popular franchising books including Profitable Partnerships and The Franchise E-Factor.

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CONTENTS

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20 Due Diligence Considerations for Buying a Franchise Robert Graham, Managing Director, CEO Consulting Robert Graham is Managing Director of CEO Consulting and one of Australia’s leading Franchising & Licensing experts. Robert specialises in developing, launching and growing franchise systems in Australia and International markets as well as assisting both franchisors and franchisees with purchase negotiations and due diligence. Formerly Australian Head of Franchising for ANZ and Westpac banks as well as CEO of RAMS Home Loans and a Commercial Lawyer with Freehills. Now with his own franchise firm, CEO Consulting, Robert brings highly specialised skills and experience to his franchise clients.

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FRANCHISING AND THE LAW Marwan Kojok, Managing Partner, Baybridge Lawyers Marwan Kojok is Managing Partner of premier franchise firm Baybridge Lawyers where he specialises in emerging and mature franchise systems and franchise litigation matters. Marwan has consistently been recognised as International Who’s Who of Franchise Lawyers over the past eight years, working closely with many international brands and firms across the globe.

With over 16 years’ experience assisting franchisors manage their legal affairs along with assisting in the development of their networks, along the way protecting and enforcing their Intellectual Property and maintaining their brand goodwill and compliance with the Code.

Bianca Sevastos, Senior Associate, Baybridge Lawyers Bianca Sevastos is a Senior Associate in the Sydney office of Baybridge Lawyers, specialising in franchising and licensing. Bianca advises on all aspects of franchising industry compliance with the Code, day-to-day management of franchise systems and relationships with suppliers and franchisees.

Bianca has extensive experience and advises on a range of national and international transactions, industry master and area development rights and advises both franchisors and franchisees in dispute, obligations under the Franchising Code of Conduct and the Competition and Consumer Act.

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FRANCHISING AND THE LAW IN NEW ZEALAND Stewart Germann, Franchise Lawyer, Stewart Germann Law Office Stewart Germann is the principal of Stewart Germann Law Office, Auckland, New Zealand and has qualifications of B.Com, LLB, FCIS, MNZIM and Notary Public.

Stewart is one of only two New Zealand lawyers included in the International Who’s Who of Franchise Lawyers and he specialises in franchising, licensing and commercial law. He is a past Chairman of the Franchise Association of New Zealand (FANZ) and he wrote the original Franchising Code of Practice. Stewart is a qualified mediator and on the Panel of Mediators of the FANZ.

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fUNDING YOUR FRANCHISE Steve Seddon. Senior Business Development Manager, Westpac Steve Seddon is a Senior Business Development Manager with Westpac. He specialises in the franchise sector and is on the Franchise Council of Australia Western Australian Committee. He holds a Bachelor of Commerce degree, Diploma in Franchising and is a qualified CPA. Westpac has supported the franchise sector in Australia of over 20 years. The bank has a national network of franchise specialist business bankers who are able to deal with the specific needs of the franchise sector.

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How to avoid the 7 things that can send a franchise broke Peter Knight

FCPA

and Kate Groom, Smart Franchise

Peter is a rare breed of Chartered Accountant who communicates to business owners in a way they truly understand. He coaches businesses and accounting firms and serves on several boards. Peter is a former President of CPA Australia (NSW) and has lectured and tutored at Macquarie University.

Peter’s career highlights include being a founding partner in an accounting practice which grew from scratch to become the 25th largest practice in Australia. He was also the leading sales person for an accounting software company and National Marketing Director for top 5 accounting firm PKF (now BDO).

Kate has worked with franchise businesses for almost 20 years in executive leadership and coaching roles. Her first franchise role was with Kwik Kopy Australia, with responsibility for financial performance improvement, business planning and benchmarking. Later, Kate was general manager of Signwave, which she ran for more than six years.

Kate’s career highlights include establishing an industry leading benchmarking and peer support program. She also led several major change programs in franchise operations and marketing, leading to significant sales growth.

Peter Knight and Kate Groom run workshops and presentations on practical financial and business management.

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choosing a business structure Tim Kilham, Director, Lanyon Partners Chartered Accountants Tim Kilham is a Director of the Accounting Division of Lanyon Partners and is in charge of its franchising section. Tim has been involved in franchising for over 20 years. In the course of his career in franchising he has acted for or advised on literally hundreds of franchise systems. He has on several occasions served on the Board of the Victorian Chapter of the Franchise Council of Australia.

Tim has published numerous articles on franchising in a wide range of publications and has been a speaker at State and National franchise conferences as a franchise industry accounting expert.

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CONTENTS

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Achieving franchise success Lorelle Frazer, Director, Griffith University’s Asia-Pacific Centre for Franchising Excellence Professor Lorelle Frazer is Director of Griffith University’s Asia-Pacific Centre for Franchising Excellence and was the first person in Australia to achieve a PhD in franchising. She’s been researching franchising for more than 15 years and her research is regularly used to inform sector policy and education. She is coauthor of the Franchising Australia and Franchising New Zealand surveys and is a member of the Australian Competition and Consumer Commission Franchising Consultative Panel. Lorelle also lectures in franchising and mentors franchising PhD candidates to enhance understanding of issues faced by the sector. In 2010 Lorelle was awarded the Franchise Council of Australia’s national Contribution to Franchising Award.

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Growing into a multi-unit franchisee Kristie Piniuta, Principal, Kubed Legal

Kristie Piniuta is the Principal of Kubed Legal, a law firm that specialises in franchising and retail property law. Kubed Legal provides a range of legal services to franchisees, start up and mature franchisors and retail leasing tenants. Kristie spent many years with Boost Juice as their General Counsel and Company Secretary, and has also worked within the franchising and retail leasing teams for leading private law practices. Her legal advice is balanced with an understanding of the realities of running a franchise.

Liability limited by a scheme approved under Professional Standards Legislation.

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How do I franchise my business?

Kevin Bugeja, Managing Director, Franchise Selection

Franchise Selection is a recruitment firm that specialises in recruiting franchisees.

Founded in 2006, the company assists more than 20 small to large franchise organisations throughout Australia and overseas. Kevin Bugeja’s 17 years of involvement with franchising began with the National Australia Bank. Kevin later joined a specialist consultancy firm where he further developed his skills and expertise in franchising. He came to specialise in recruiting franchisees, acting on behalf of many of Australia’s most well-known household brands. Several years later, Kevin became the first franchisee for Nando’s in Australia.

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Personal Attributes For Success Tania Allen, Founder, Vision Alliance Tania Allen brings a wealth of experience and knowledge to every business owner and individual she coaches, trains and supports.

Tania founded Vision Alliance in 1999 with a vision to inspire, to empower and to make a difference to the lives of business owners and individuals worldwide!

Tania is a sought after as a coach, consultant, speaker and trainer.

She holds many qualifications across a broad spectrum including franchising, business, marketing and NLP.

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franchising in australia Franchise Council of Australia The Franchise Council of Australia Limited (FCA) is the peak body for the $130+ billion franchise sector in Australia, representing franchisors, franchisees, service providers and advisors to the sector.

The FCA assists all stakeholders in Australian franchising in a variety of ways to ensure the sector is a vibrant place to do business.

The FCA is a nationally incorporated not-for-profit association. Membership is voluntary and is open to any individual or organisation involved in the franchising sector, including franchisees, franchisors, lawyers, accountants, banks, consultants, academics, publishers and many more.

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FRANCHISING IN NEW ZEALAND Graham Billings, Executive Director, Franchise Association of New Zealand Graham Billings has extensive senior level experience in both the publishing world and the corporate environment, working for companies including Wilson & Horton and Australian Provincial Newspapers. He was Managing Director of the Australian arm of a UK multi-national company and responsible for key revenue generation during his time at the Order of St John, Northern region.

Graham served as National Director of the Multiple Sclerosis Society of New Zealand prior to his current appointment as Executive Director of the Franchise Association of New Zealand, the peak body for the franchising sector.

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Franchise Listings professional services listings

publications & helpful organisations global franchise organisations

index

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www.businessfranchiseaustralia.com.au

Janine Allis

Is Franchising FOR YOU? Janine Allis, Executive Director, Retail Zoo

T

here have been a number of articles written on franchising over the years, some positive and others negative.

With the challenges in retail over the last few years, mainly in the fashion sector, once again people are questioning the merits of being a part of a franchise network.

It is undeniable and research has proven that being part of a franchise gives you a greater chance of success than starting your own business, but it does not give you a guaranteed ticket to success, which is where I think some people make the mistake when getting into a franchise business. They look at franchised business and some think, ‘it will run itself, that is why I am paying a royalty, I will have it as an investment like a property.’ This attitude is a fast track to losing the money you have put into the business. Franchising, like any other business, needs your total focus and commitment to make it work. So why does a franchise give you a better chance of success? There are a number of reasons and these reasons only work for the good, solid franchises. Below are some positives and negatives of a franchise business and what you should be looking for if you are looking at getting into a franchise business or you have a franchise and want to know how to improve this business: 1. They (the franchisor) should have a proven business model that has proven to be profitable over a long period of time: You need to do an enormous amount of research on the business you are considering and just because it is associated with some sort of business group or council does not mean it is a good business.

Many of these groups can be joined by simply paying a fee.

2. Group buying power: Being a part of a franchise means you get buying power that an individual business could not get. This includes everything from raw ingredients as well as media buying power.

3. Branding and marketing: If you are an individual business, the chances are you would not be able to hire a marketing department and if you can, it is highly likely you would not have too much money left over to do any marketing. Again, the dollars that you put into marketing can go significantly further if you are pooling your money.

4. Network strength: Sometimes running your own business can seem quite lonely. Being a part of a network enables you to network with people who are in the exact same business. With that

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Janine Allis

network you will find people who have various strengths that can be of assistance.

5. Support from the franchisor: The best franchise businesses will have business consultants who assist you with your business. Their role is twofold - the first is to help you generally in business and keep you up to date with the latest marketing and business initiatives from the franchisor. The second part of their job is to protect the brand for the rest of the network, and this does include ensuring that the business owners are following the systems and marketing initiatives that have been put in place.

As a franchisee, you want to make sure that the brand that you have

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invested in is always represented as you would expect it to. The greatest risk you face is if there are rogue franchisees that do not follow the systems and put the whole network at risk.

Joining a franchise is not for everyone, and there are risks in any business that you may need to consider. If you really want to run your own show and not follow a system then it is probably better to follow your own path. The advantages are that you are not paying a royalty and will have more flexibility in how you run a business.

But whatever path you take, make sure you always are accountable for your own business. Paying royalties does not mean that it gives you an excuse to

blame someone else for your business not going well. The power of success is accountability; success or failure always depends on you, the business person, taking accountability for your business.

When choosing a business for you, make sure it is something you love, because you will spend most of your waking day either in it or thinking about it.

Listen to your customers, you may actually learn something We get asked all the time, why is Boost Juice booming and why did the other 36 plus juice bars that started 10 years ago disappear? There is not one answer.

is franchising for you?

However, there is an overall philosophy that we believe gives you a better chance to thrive.

It is really simple; find out what your customer wants and give it to them!

How hard is that? You know what?

It’s a great statement but very few businesses truly subscribe to the theory.

We never saw Boost as a money making machine. I didn’t even take a wage for the first few years, I was just so petrified of failing and losing everything.

You know the saying, ‘four out of five businesses fail in the first five years’, and I did not want to be one of them. So, we listened to our customers, we asked them every chance we could. Sure our product was different; but what else did they want that we could give them?

These questions, along with a hundred others, we asked ourselves and our customers. It ended up being pretty simple; just a little love and making our customers feel just that little bit better.

I wanted our service to be ten times better than any other retailer. Today, with 300 stores around the world and three other brands that we are growing, we do not always get it right.

In fact, we have made dozens (if not hundreds) of mistakes, but we continue to attack ourselves and be passionate about achieving the ‘Holy retail grail’ of consistently achieving amazing customer service. So, we asked our customers. We put a sign up in every store asking our customers to email me personally if we did not deliver the product and service that we said we would. We called the customers by their names not a number, we thanked them for continuing to come back with the 11th one free. We are genuine; we listen to what our customers have to say, we reply within 24 hours of every bit of feedback, we continue to attack ourselves everyday... that’s why we are still here.

There are two key points I believe you could take out of this article and put to use today. Firstly, you must have a curious mind and find out what your customers really want. If you don’t really care to find out, then join the majority of people in management positions in companies in Australia today! Fair chance though, since you are still reading this you do care. There will be a number of key reasons in your business why your customers are getting either a great or poor customer experience.

Find out quickly what they are and fix them.

If your staff are happy and you have the right attitude towards your staff then they can make your customers happy. Make sure there is an avenue (or many) for the customer to tell you that they are not happy or what you are doing right and when they do, get back to them fast and fix it. Do all the people in your business (whether staff or franchisees) understand your philosophy on customers? If not - fix it.

Ask yourself “Is our receptionist outstanding?” “How do we measure the store experience for the customer?”

“What are the penalties for not achieving our benchmark?” “What is the single

catch phrase that can best encompass your business?” For Boost Juice it is ‘Love Life’ and ‘having everyone that comes to a Boost store, to leave feeling just a little bit better.’ The truth is no matter how good that smoothie is, if the team member on the register is in a narky mood and gives poor service, then that smoothie just won’t taste quite as good as it should.

The second critical take out is that you must be a vigorous leader to make sure it’s not just another ‘company value’ that gets stuck in the top draw and forgotten about; the vigour to care, the vigour to put measures in place, the vigour to have the courage to confront and expel poor experiences and banish them from your business.

It can’t be that hard right? Well, that great saying comes back again ‘If it was easy, everyone could do it’. You just need to care enough to get it right!

Janine Allis, Managing Director Retail Zoo P: 03 9508 4400 E: aussiefranchising@boostjuicebars.com W: www.boostjuice.com.au W: www.salsas.com.au

So in a practical sense for your business, set your standard at a high (achievable) level that you think is right for your business then get angry and fix it when it’s not met. You could be a gun sales rep but if the gateway to your sales is through a receptionist that had a bad weekend and is just grumpy, you are behind the 8-ball before you even start.

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Corina Vucic

An Overview Of

Franchising IN AUSTRALIA

By Corina Vucic, Director, FC Business Solutions

F

ranchising has helped make the business dreams of more than 70,000 Australians come true since the first ‘golden arches’ of the McDonald’s burger empire crossed the Pacific and began to appear on our suburban landscape in the early 1970s.

Australia now has around 1200 franchise systems, and with more franchising outlets per capita than the USA, the original home of franchising, Australia is now known as the ‘Franchising Capital of the World’.

Originally all about food – in particular U.S styled burgers and fried chicken - franchising has grown to include practically every type of product and service imaginable and our home-grown concepts account for around 90 per cent of the franchise market.

Franchising has many advantages over independent business ownership because it allows franchisees to own their own business without being totally ‘alone’.

A good franchisor will form a partnership with the franchisee and provide them with all the systems, support and training required to ensure both their businesses flourish.

Research shows that franchises are more likely to succeed than independent small business. The Griffith University Franchising in Australia report (2012) showed that, post GFC, the franchising sector shifted into economic recovery sooner than the general small business sector, with sales turnover for the entire franchising sector estimated at $131 billion.

The sector has certainly grown over the past two decades and now almost 400,000 Australians are employed directly in franchising. I’m proud to say that I have been able to contribute to this figure

through my own business FC Business Solutions that originated in Melbourne in the late 1990s as ‘Franchise Careers’, an employment agency dedicated to the franchising sector. The business saw the need for further services in this rapidly growing industry and we have since branched out to provide franchisee training, franchise system development, PR & Marketing, and a range of services that are designed to ‘help franchises grow’.

The 2nd great Australian Dream.

For many Australians, owning and operating their own business is the fulfilment of a lifelong dream.

Franchising, with its proven low-risk/high chance of success formula, offers ‘anybody’ the opportunity to ‘be your own boss’. No matter what your work background is, or qualifications are, there is a franchise system to suit your finances, family, skills and lifestyle.

Buying a franchise is one of the most important personal and financial decisions you are likely to make in your lifetime.

If you have the desire, commitment, passion, resources and support required, you must take the time required to find the best franchise system for you.

When you are ‘shopping’ for a franchise system the most important question to ask yourself is: “Is it a proven system?”

A proven system is one that achieves franchising’s ‘holy grail’: brand awareness. Once a system becomes a ‘household name’ you know that it is proven and in Australia we are fortunate to have many home-grown examples. Think: La Porchetta,

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Corina Vucic

Brazilian Butterfly, Boost Juice, Quest Serviced Apartments, Hairhouse Warehouse, Forty Winks, the list goes on and on.

The franchisor of a proven system runs a successful business model, provides all the training and support that the franchisee requires, assists with financial and business management, provides marketing and public relations to support the franchisee and provides the leadership and mentoring to ensure he or she is equipped with all the tools to succeed.

Even a ‘new’ franchise system can be ‘proven’. It is one where the franchisor has already established its own successful core business, then branched out with a couple of ‘company owned’ test franchises to ensure all the systems and support are in place and the financial data adds up before offering them for sale. The Griffith University Study found that most successful systems were ‘piloted’ for four years before they began

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franchising.

But what makes a franchise system different from an independent business?

Some things are the same e.g. in retail, the location is vital. Across all businesses, customer service is always paramount, and the business owner must have the drive and motivation to want to make sure his or her business is a success. There are however some areas, provided by a good franchisor, that separate independent business from franchises: • Training programs • Marketing and Public Relations Support • Manuals and Procedures

Training programs It makes sense for franchisors to invest heavily in their training programs for franchisees. Motivating individuals helps achieve business success. People Development, in the areas of OHS and risk management, recruitment,

performance and management skills, is vital for the successful growth of a business.

The Franchisee Induction Program (FIP) is key to franchise success because it ‘inducts’ franchisees into the system and helps them to run their business consistently and continuously. As far as induction training goes, there is a need to balance theory and practice in a meaningful timeframe. Many of the systems we work with incorporate additional qualifications such as Certificate IV in Business or Retail into their induction training programs.

Does the franchise system you are interested in employ field service personnel such as franchise support managers (FSMs) to ensure franchisees are staying on track with their business plan and receiving all the training and support they need?

A quality franchise system should be continually looking at different ways for franchisees and staff to increase their performance in a measurable way.

AN OVERVIEW OF FRANCHISING IN AUSTRALIA

Excessive staff turnover can cost companies dearly. But by focussing on staff engagement and providing staff with the training and tools to engage and empower them, retention rates are able to be increased.

All highly successful franchisors are leaders who promote respect and integrity within their teams and throughout the brand. They set the path; share the end destination and make the best decision at the right time with the best information. This is leadership. They have taken on the responsibility to grow a business, to expand the product or service offering, to increase market share and to increase brand awareness.

Successful franchisors are not shy in sharing their plans with the team members who choose to live and breathe their vision. The level of leadership differs amongst the franchise network; some require the detail, the how, when and where; others require just the overall perspective and are committed to the cause. The franchisor’s responsibility is to deliver all these needs and continue to share the message in all available learning and development forums on a regular basis throughout the network.

Marketing and Public Relations support Building and maintaining brand awareness is vital to a franchise system’s growth and positioning in the marketplace and for it to be considered a ‘proven system’.

A sustained PR, Marketing and Communications program will assist businesses’ growth and success through targeted and tailored brand building solutions including advertising, media relations, local area marketing, internal and external communications strategies.

Potential franchisees should be looking at what the system they are interested in does in relation to targeted PR and Marketing solutions and if their internal and external communication strategies, local area marketing and advertising campaigns, have been proven to demonstrate measurable results from increased sales figures, and media coverage.

Manuals and procedures

franchising can be extremely satisfying.

What does a franchisor actually own if there are no documented standards and procedures?

You might hit some obstacles along the way and disputes between franchisees and franchisors keeps a whole sector of the legal profession employed.

According to the Griffith University Study around 19 per cent of franchisors have had a dispute with at least one of their franchisees and the main cause of disputes, comes down to franchisee compliance, franchise fees, territorial issues and profitability. The best way to avoid this happening all comes back to your research and due diligence in the first place. Do you know exactly what you are getting yourself into?

Have you carefully read, and had a legal representative read the Franchise Agreement?

Compliance with operational standards and procedures usually forms a key part of the Franchise Agreement.

It would be very difficult for a new franchisee to succeed in their business without proven standards and procedures.

A quality system will have a comprehensive, well written set of Operations Manuals for its franchise network. Operations Manuals contain the details of the proper procedures and provide an invaluable support mechanism for franchisee education at all levels.

As training tools, effective Operations Manuals promote consistency and quality throughout the franchise network. They help franchisees run their businesses more successfully.

When properly drafted, Operations Manuals can serve as one of the strongest selling tools for the franchise program as they demonstrate best practice in franchising to current and potential franchisees.

Potential franchisees should be confident that the system’s Operations Manuals are up to date, reflecting new products, services, changes in market trends, technologies and competitive forces.

The next step?

Having conducted your due diligence, selected your franchise and started on your new pathway, the satisfaction of being a franchisee can be exhilarating.

If you are prepared to work hard, committed to following the system that you have invested in, embrace the training, support and mentoring available, and if you manage your back office (financials) in a professional manner, then you will give yourself every opportunity to succeed and grow.

Like any business, it will be demanding, however, knowing you have the ongoing support of the franchisor, together with their internal knowledge and experience, as well as many supportive franchisees that are on the same life journey,

You may also discover a whole new world of business opportunities which may see you expand to become a multiunit franchisee, a regional franchisor or master franchisor. Multi-unit franchising, particularly in retail, was identified as an emerging trend in the industry, with two thirds of the 1180 franchisees in Australia in 2012 having multi-unit franchisees in their systems.

There’s no doubt that once you embark on your journey into franchising you will become part of a wider community, the Australian franchise community. You will meet some amazing people along the way and discover a whole world that you previously may not have known existed.

Your vocabulary will expand significantly with a whole range of new terms and acronyms will roll off your tongue with surprising ease! So if you’ve done your due diligence, signed the FA (Franchise Agreement) with your franchisor who is a member of the FCA (Franchise Council of Australia), completed your FIP (Franchisee Induction Program) and have met your FSM (Franchise Support Manager) – good luck with your new business and I hope to meet you somewhere down the track!

Corina Vucic, Director FC Business Solutions P: 03 9533 0028 E: corina@fcbusinesssolutions.com.au W: www.fcbusinesssolutions.com.au

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                                                                                  

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18

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Jason Gehrke

Franchise

Business Plans are worthless without monitoring

Jason Gehrke, Director, Franchise Advisory Centre

E

verybody knows that business plans are essential to prepare for the future success of a business.

Bankers know this. Accountants know this.

Governments know this. Franchisors know this.

The person in the street knows this.

And yet many people who start in business for themselves as franchisees or independent operators who also know this, choose not to prepare a business plan.

So why acknowledge that a business plan is necessary, and then fail to produce one?

The reason is surprisingly simple – nobody checks them.

Without a business plan, a bank is unlikely to lend the funds to start up a new venture. However, if a borrower has more than enough real estate or other security to back the loan, a bank may not look too closely at the details of the plan, let alone hold the borrower accountable to its performance (until of course it’s time to call in the loan).

Accountants are trusted advisors who are primarily called upon to reconcile what we spend with our tax obligations to the government. This is a necessary but rearward-looking service. It concentrates on what we have done, not what we will do.

By definition, a business plan is the stated objectives of an organisation. It is what it will do. Accountants are great for looking backwards, but only the

potential business owner themselves can have the best insight into what their future will look like.

Governments love business plans. The website www.business.gov.au has terrific resources available online, free to potential business start-ups to help them plan their new ventures. Governments love business plans because the more planning that goes into a new venture, the less likely it is to fail (with all the social and economic problems that flow from business failure that governments are expected to somehow fix).

Franchisors love business plans because franchisees increasingly need to complete them as part of the recruitment process.

Often though, these plans are based on little or no meaningful information because the franchisor doesn’t want to make any representations to induce the franchisee into buying the franchise for fear of being sued later.

So potential franchisees put together business plans that might have unrealistic sales projections, inaccurate cost assumptions, and which generally will be limited in their value to either franchisee or franchisor.

Finally, the potential small business intender themselves knows the importance of the business plan, but puts one together only to meet a requirement of the bank, the franchisor or both, and then never looks at it again.

And why do they never look at it again?

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Jason Gehrke

Because most of it was irrelevant to start with.

A typical business plan by a franchisee regurgitates a lot of general information about the franchise itself, especially the operational aspects of the business which are detailed at length in the franchisor’s operations manual.

Likewise the market information, products and services, etc, will also be outlined in the franchisor’s operations manuals and materials.

So a franchisee’s business plan should really concentrate on that which will be different for their business in their location, and this comes down to competition, the different quantities of products or services they are going to sell as a result of how well they are promoted, and at a cost and on terms that will allow the franchisee to be profitable.

This leads to the relationship that exists between the following core business plan elements: 1. The Marketing Plan;

For an independent business owner, this may only be considered after a detailed assessment of the market, the competition, and the choice of governing strategy to deal with competitive challenges.

2. The Sales Mix Forecast; 3. The Cashflow Forecast; 4. The Profit & Loss Statement.

The Marketing Plan The Marketing Plan is the schedule of promotions that is designed to stimulate sales.

Under this definition, simply being open for business may stimulate sales, however this is usually considered an operational necessity and not a marketing innovation (however some business owners fail to make this distinction and expect customers to flock to them simply by opening their doors).

Table 1: An extract from a sample marketing plan

Community Newspaper Ads

Opening

Activity: Full page

per issue

March Half page per issue (Version 1)

April

May

June

Half page) Half page Half page per issue per issue per issue (Version 2) (Version 3) (Version 3)

4

4

4

4

4

Cost per unit:

$1,000

$600

$600

$600

$600

Total cost:

$4,000

$2,400

$2,400

$2,400

$2,400

Quantity:

Table 2: An extract from a sample retail sales mix forecast

Item: Kitchen Organiser

20

Opening

March

Number Sold:

10

Selling Price:

At its simplest, a marketing plan outlines what activity will be undertaken when, targetting who, and at what cost, to stimulate sales.

In a franchise, the choice of governing strategy has already been determined by the franchisor, and after taking local competitor and market factors into account, the franchisee should be able to concentrate on deploying the franchisor’s pre-approved marketing tactics in their plan.

An extract from a marketing plan for a retail outlet might include community newspaper advertising, as show in Table 1.

The marketing plan needs to be as detailed as possible, allowing for multiple simultaneous marketing activities (rather than the solo sample of community newspaper advertising shown here).

Many franchisees fail to make the connection between a marketing plan and sales. Some expect that the franchisor’s brand alone is enough to attract customers but fail to understand that by applying their own efforts to augment the power of the franchisor’s brand, their sales could increase exponentially.

Where franchisees rely only on the franchisor’s brand to attract customers, this is known as ‘free-riding’.

Franchisees who free-ride generally fail to capitalise on the potential of their franchise, resulting in poor financial outcomes and lower overall satisfaction with their investment than franchisees who actively engage with the brand to conduct their own marketing activities.

April

May

June

8

24

16

10

$48

$48

$40

$48

$48

Total Sales:

$480

$384

$960

$768

$480

Cost of Goods Sold per item:

$20

$20

$20

$20

$20

The Sales Mix Forecast

Total Cost of Goods Sold

$200

$200

The Sales Mix Forecast is the predicted volumes of products or services to be sold in any given period, and their contribution to revenue and costs.

$160

$480

$320

Franchise business plans are worthless without monitoring

Table 3: An extract from a sample cashflow forecast

income

February

March

April

May

June

Total

Sales revenue

$42,500

$46,000

$54,000

$46,000

$44,000

$232,500

Capital

$10,000

$10,000

Sundry Total Income:

$52,500

$46,000

$54,000

$46,000

$44,000

$242,500

Expenses: Cost of Goods Sold

$16,000

$17,000

$91,000

Accounting services

$1,000

$1,000

Advertising

$7,000

$37,000

$10,000

$18,000 $6,000

$22,000 $8,000

$18,000 $6,000

Bank fees Electricity

$800

$800

$1,600

Equipment lease

$2,000

$2,000

$2,000

$10,000

Outgoings

$200

$200

$400

Rent

$5,000

$5,000

$10,000

Staff – Wages

$10,320

$9,200

$11,280

$9,320

$9,280

$49,400

Staff - Superannuation

$1,032

$920

$1,128

$932

$928

$4,940

$2,000

$2,000

Telephone

$250

$275

$525

Total Expenses

$39,352

$37,170

$44,408

$45,527

$42,408

$205,865

Cash surplus/(deficit)

$13,148

$8,830

$9,592

$3,473

$1,592

$36,635

Bank balance: Start of month

0

$13,148

$21,978

$31,570

$35,043

End of month

$13,148

$21,978

$31,570

$35,043

$36,635

The sample extract from a retail sales mix forecast shown in Table 2 shows the predicted sales of kitchen organisers from the opening of the store until the end of June.

Sales start well during the opening promotions, then taper off before more than doubling in April during the Mother’s Day promotions, and easing back during May and June.

This item would be linked to the sample marketing plan extract from Table 1, showing the clear relationship between inclusion of the item in the Mother’s Day promotions, and the higher sales in April and May. Notice also that the item has had a special price applied in April to attract customers to the store in anticipation that they will buy other items during the same visit.

A similar forecast would be created for each other product or service offered by the business. Where there are a

large number of products or services, these may be grouped into categories for ease of reference (eg. kitchenware, bathroomware, etc) in the sales mix forecast and for linkage to the marketing plan.

of the increase slows dramatically at the end of May, when the business starts paying rent at the end of the rent-free period (negotiated with the landlord as an incentive for the business to occupy that particular location).

A cash flow forecast helps a business identify its future cash surpluses and shortfalls so that it can ensure it is capable of paying its bills on time and meeting its future required cash outlays (such as staff wages, for example).

As a general rule, businesses which deal with consumers will have stronger cash flows than businesses whose customers are other businesses. This is because consumers will generally pay at the point of purchase of the product or service, whereas business customers often prefer payment terms from seven to 30 days, or longer. Deferred payment for goods sold, or services performed, can strain a business’ cash flow while it continues to pay its ongoing obligations for rent, staff wages and other costs in the meantime.

In the sample cash flow forecast in Table 3, the retail business operates on a cash-flow positive basis. In other words, at the end of each month, its bank balance increases. However, the rate

Additionally, seasonal variations in demand impact a business’ cash flow for better and for worse, and may require planning by the business owner to deal with most effectively.

The Cash Flow Forecast Businesses that are profitable can still go to the wall without sufficient cash flow. This is one of the most important lessons for any business owner, and sometimes learned the hard way.

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Jason Gehrke

The Profit & Loss Statement Finally there is the Profit and Loss (P&L) statement. Unlike the the cash flow forecast which predicts the business’ bank balance at any given point in time, the profit and loss statement identifies the anticipated surplus or shortfall of the enterprise at the end of a specific period.

For many Australian business owners, the annual P&L after the end of the financial year is less a measure of success, and more of an inconvenience to comply with tax reporting obligations.

But the P&L is important nonetheless.

It provides a snapshot of business performance, and shows clearly whether or not the owner is making money, or digging a nasty hole for themselves.

XYZ Retail Pty Ltd — Projected Profit & Loss Statement for the period Feb-June, 201X Table 4: A sample profit & loss statement for a retail business

income Income Sales revenue Less Cost of Goods sold Gross Profit:

$232,500 $91,000 $141,500

Expenses: Accounting services Advertising

$1,000 $37,000

Bank fees Electricity Equipment lease Outgoings

$10,000 $400

Rent

$10,000

Staff – Wages

$49,400

Staff - Superannuation Telephone Total Expenses Net Profit / (Loss):

22

$1,600

$4,940 $525 $114,865 $26,635

While the snapshot in this example shows only five months of trading, it provides a positive indicator to future performance and the likelihood of success for this venture.

It also demonstrates the ability to identify relationships between key items. For example, rent over the period can be calculated as a percentage of sales. Likewise, staff costs can also be calculated as a percentage of sales, and other expenses too.

This creates performance benchmarks that allow the business owner and their advisors to identify deviating performance when ratios move outside expected tolerances (for example when a business becomes overstaffed, forcing its wages costs outside the acceptable benchmark range).

And this is why business plans are so important.

Because if we don’t measure the performance of a business against a plan, we may as well not bother to create a plan at all. And without a plan, how can a business expect to be successful?

Monitoring the business’ performance against the business plan is the same as regularly checking a map or GPS when

undertaking a long road journey.

Although primary responsibility for this monitoring belongs to the business owner, franchisors should also be monitoring their franchisees’ performance against their plans, and using the benefit of the collective knowledge of the network, advise and guide a franchisee back on track if they begin to stray from their plan.

This guidance may even extend to suggesting modifications to the plan even before the business starts, to ensure that it is realistic in its expectations for sales, costs, and cash flow.

A good business plan that is constantly reviewed against the performance of the business is essential to the success of any franchisee. A plan that is not realistic and not monitored against the business’ performance may only serve to provide a false sense of security right up to the point where the business becomes insolvent.

Which would you prefer?

Jason Gehrke, Director Franchise Advisory Centre P: 07 3716 0400 E: jason@franchiseadvice.com.au W: www.franchiseadvice.com.au

Greg Nathan

What makes a successful

Franchisee?

Greg Nathan, Founder, Franchise Relationships Institute (FRI)

B

efore answering the question “What makes a successful franchisee?� we need to define success.

In the franchise relationship, where everyone shares a brand, franchisee success needs to be viewed more broadly than whether or not the franchisee is profitable.

While a franchisee that is not profitable will of course fail, a franchisee who consistently delivers a poor customer experience is likely to damage the reputation of their own business and the broader brand. Also a franchisee who is rebellious or continually in conflict with the franchisor will create a host of performance problems for themselves and others.

For these reasons, at the Franchise Relationships Institute, we define a successful franchisee as someone who performs well in the following three key areas.

1. They maximise their profitability. This means they work hard to control costs and drive sales. There is no other way to maximise profit.

2. They deliver an excellent customer experience every time. This enables them to build a base of loyal, happy customers who will recommend the brand and their business to others.

Now we are clear on what success means, let’s discuss how franchisees can achieve it.

3. They participate constructively in the franchise network. Another name for this is being a good franchise citizen. This means working in a collaborative spirit with the franchisor and other franchisees.

We have been researching this question for 20 years and have found that high performing franchisees share a number of behaviours and attitudes that contribute to their success. For convenience we have combined these into five broad areas.

23

Greg Nathan

Members of the franchisor team can also be valuable supporters, as can be key suppliers. A constructive working relationship with these people means they will be more inclined to go out of their way to support the franchisee when help is needed.

Of course the most important group of all are customers. Without their advocacy and continuing support there is nothing. In a world where people are increasingly purchasing products and services online, the franchisee’s ability to build a loyal customer base is more important than ever.

They Engage with the Brand There is a traditional story about three bricklayers working on a building.

One is cranky and miserable, one is working quietly and efficiently, and one is whistling, clearly enjoying his work. A young boy, fascinated by the different demeanours of the three men, asks what they are doing.

“I’m laying bricks, what does it look like!” growls the first man.

The second man glances over at the boy while continuing to work. “I’m building a wall, but I can’t talk as I need to get it finished.”

The third man puts down his trowel, kneels down to the boy’s level and says with a smile, “I’m building a hospital so that if you ever get sick you’ll have somewhere that will help you get well again.”

Years later the boy, inspired by this brief encounter with the third man, becomes a bricklayer.

They Build Supporters Life is a team activity and those who learn to play well with others are the winners. Successful franchisees work at gaining the support and commitment from the people on whom their business depends.

For instance, the most important job of a franchisee who employs staff is to build their capability and inculcate in them a commitment to treat the business with

24

the same care as they would if it were their own.

Our research has also shown the support of family and an extended network of well-wishers also plays a critical role in a franchisee’s success.

We called this Family and Social Support. The more a franchisee has the support of family, friends, colleagues and mentors, the more successful their business will be.

Successful franchisees show a high level of pride and enthusiasm for their business and their work. This is called Brand Passion. Our research has shown franchisees with high levels of Brand Passion not only make more money, deliver better service and contribute more to their franchise community, but they report being 35 per cent more satisfied as a franchisee.

The more a franchisee engages with the franchise brand, embraces its values,

What makes a successful franchisee?

and tells other people how great it is not just in words but in the tone of their voice - the more successful they will be.

They Drive Growth A man bought a donkey for a very good price. Wanting to keep the maintenance costs to a minimum, he set about feeding the donkey a little less every day, until eventually he was pleased with himself as he had the donkey’s rations down to nothing at all.

At this point the donkey died.

There is a saying, ‘You cannot save yourself into prosperity.’ The unfortunate truth is that costs are going to continue to rise and, while basic cost control must be a vital part of every franchisee’s focus, if sales are not rising at least by the same amount as costs, the business will be going backwards.

To drive growth franchisees need to be comfortable promoting their business in the local community. They also need to take responsibility for setting goals and taking action to achieve results, rather than expecting their franchisor will somehow do this for them.

They Maintain Personal Vitality One of the fundamental ingredients for success in small business, and indeed life in general, is vitality. Many franchisees work long hours and say that running their business is emotionally exhausting.

Franchisees thus need to maintain good physical and mental health and have the ability to address the inevitable day to day problems associated with running a business.

When we feel full of vitality and have that spring in our step, problems are more likely to appear as challenges to be overcome. However, when our vitality is low, even the simplest business hassle is likely to get under our skin.

They Master What Matters While delivering products, looking after customers and paying accounts are

important, these operational aspects of a business will not guarantee success.

Franchisees need to raise themselves out of these day to day issues and focus on the bigger picture, regularly asking questions like: • Why did I buy this business?

• What is the most important thing I need to focus on to guarantee the growth of this business?

• How can I ensure my team will continue to perform at their best when I am not there to supervise them?

• How can I use this business to help me achieve what I want in life?

One of the characteristics of the most successful franchisees in our research was they were working full-time, mainly overseeing their business – in other words, working ‘on their business’. The best performing franchisees also said one of the top three things they valued from their franchisor were systems they could use to help them run their business more efficiently.

To ‘Master What Matters’ franchisees need to have routines for measuring Key Indicators that tell them if their business is on track for success or not, similar to a pilot’s use of navigation tools to check they are heading in the right direction.

They also need to have written systems in place so all staff understand what they are supposed to do, when they are supposed to do it, and to what standard they are required to do it to.

In summary there are many factors that make a successful franchisee. While a good franchise system is important, the best system in the world can only deliver success if the franchisee also builds supporters, engages with their brand, drives growth, maintains personal vitality and masters what matters.

Greg Nathan, Founder Franchise Relationships Institute (FRI) P: 07 3510 9000 W: www.franchiserelationships.com

25

“Take Control Control Of Your Life “Take Life && Build Build Future for Yourself” aa Future Yourself”

8 weeks paid training ($1000 per week) 8 weeks paid training ($1000 per week) Ongoing Training and support Ongoing Training and support Plentiful Work Leads Plentiful Work Leads

As a former furniture/cabinet maker, Danny was confident ‘on the and found the transitionmaker, to fencing quite easy.

Astools’ a former furniture/cabinet Danny was confident ‘on the However as he the hadtransition never owned his own business tools’ and found to fencing quite easy.before, he knew he would nd had the administration salesbusiness side a challenge, the However asfihe never owned and his own before, hesoknew 8 Week Paid training program was defi nitely an infl uencing factor he would find the administration and sales side a challenge, so thein his decision to buy.

8 Week Paid training program was definitely an influencing factor in time was right and I wanted to work for myself,” Danny said. his“The decision to buy.

“During the training period as well as learning the practical, hands “The time was right and I wanted to work for myself,” Danny said. on side of it, I learned I needed to know to set up the business and “During themy training period as well as out learning practical, hands develop sales skills before I went in the the field.” on side of it, I learned I needed to know to set up the business and “From my a hands-on point of view, learning develop sales skills before I went out inthe thedifferent field.” techniques used when building different types and styles of fences was “From hands-onThe point of view, the different techniques very aimportant. trainer I hadlearning was extremely supportive, used when building different types and styles of fences was knowledgeable and very helpful.” very important. The trainer I had was extremely supportive, Danny Frood – Jim’s Fencing (Blackburn) knowledgeable and very helpful.”

Danny Frood – Jim’s Fencing (Blackburn)

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business owner today 131 546 www.jimsfencing.net 131 546 www.jimsfencing.net

Robert Graham

20 Due Diligence Considerations for Buying a Franchise Robert Graham, Managing Director, CEO Consulting

E

veryone wants to sell you a franchise but is it the right deal for you?

Buying a franchise is a significant investment and it is a contractual commitment. You are usually locking in to a five to ten year agreement - so the personal, financial and legal factors need to be right for you now and over that entire period.

Franchising laws in Australia are relatively strong and provide for high levels of disclosure by franchisors.

This certainly helps a buyer but there are many other factors to investigate and weigh up as part of your due diligence process.

So what is due diligence? Many people think it is getting advice from your lawyer or accountant on what they think of the business and what terms should be negotiated. This is only part of the process and sometimes it can also steer you in the wrong direction.

Franchising is a specialist field and many accountants and lawyers do not specialise in franchising and therefore are not familiar with the issues, trends, players and full range of considerations. Would you get your local doctor to perform heart surgery? No! So the same applies when buying a franchised business, use a specialist.

A good specialist will work with you to understand your objectives, your strengths and weaknesses and your exit plan, then they will interrogate a range of issues to ensure the fundamentals of the industry, the franchise and your local territory area all align to your objectives and your risk and financial appetite.

It is important for you to be clear on your own motivation and objectives before you start digging into the details of the specific franchise.

As part of your due diligence process on a specific target franchise, here are 20 areas I suggest you consider:

1

What are the industry conditions?

• Over the next five to ten years will this be a stable or growth industry?

• What are the likely changes to customer buying habits or technology?

• Who are the new competitors likely to be and how will they tackle the market?

• Is demand for the products / services sustainable and what will happen to profit margins?

27

Robert Graham

2

Where is this franchise placed in that industry?

• How strong is the brand and business relative to competitors?

• Is the franchise predator or prey in any changing market?

3

Who is the franchisor?

• What is the structure of the franchise?

Are master franchisees involved?

• Who owns the franchise or who are the key decision makers? Have you met them? What do you think of them?

• What experience or track record of success does the franchisor have?

• Is the franchisor financially stable?

4

Are the existing franchisees making money?

• Look at the financial performance of existing franchisees. Reluctance to disclose details can be a warning sign, it is possible to disclose without identifying specific locations.

• What are the trends in franchisee performance – improving or declining?

• For start-up franchises, what earnings forecasts are being provided and what are the underlying assumptions and data that make those forecasts credible?

5

Is there a strong resale market for the franchises?

• How many existing franchises are on the market (publically and privately) – a high percentage of listings may be a warning sign that franchisees are looking to get out.

• What prices are they achieving for resales? Are they making capital gains or losses?

• How long is it taking to sell the franchises?

• Have any closed down or been terminated? If so, why?

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6

What is the investment required to buy in and set up?

• What is the total cost of buying the business, including fitouts, equipment, vehicles, training fees, launch marketing budgets, rental bonds and working capital?

• Within the total cost, what is the actual franchise license fee and how does that compare to competitor offerings?

• What is the expected payback period on your total investment?

7

Are there franchise Territories?

• Are you granted a territory or is it a ‘hunt anywhere’ model?

• With any territory, what type of territory? Full exclusivity? Marketing exclusivity? Lead allocation exclusivity?

needs to be done to reinvigorate or relaunch it?

10

Where do the leads or customers come from?

• Who is responsible for generating leads or customers?

• Does the franchisor guarantee any lead flow or quality of leads?

• What methods are usually successful for lead generation?

• Is there a group marketing fund? If yes, how does it work and how much do you pay?

• Can you generate online leads via your own website or social media activity?

11

What is the cashflow cycle?

• How are the territories determined?

What criteria were used to ensure they are viable, correctly sized and provide you with market depth that enables your target profitability over time?

• Understand the lead time between marketing and cash in your bank account.

8

• What level of bad debts should you expect?

Who does the set up?

• If you are buying a shop or retail based franchise, who handles the site selection, fitout and lease negotiation?

• If it is the franchisee, what guidance or support are you given?

• If it is the franchisor, how much extra are they charging to do it for you and do they receive any rebates or kickbacks from tradesmen or equipment suppliers?

• Who holds the site lease, you or the franchisor? Do you understand the implications of each?

9

How is your business launched?

• Is there a launch marketing program?

If so, what is involved and what is the budget?

• How do most customers pay – cash, eftpos, on trading terms?

• Will this business generate money quickly or does it build up over time?

12

Who controls the flow of money?

• Who do the customers pay? You, the franchisor or a nominated supplier?

• If you are to be paid commissions by the franchisor, are they reliable and solvent?

13

What are the ongoing royalties or fees to participate?

• Industry norm is royalties in the 6 per cent to 9 per cent range for standard retail and service franchises.

• What input do you get to the program?

• If it is a flat fee royalty, find out what motivation the franchisor has to help you grow.

• If buying an existing franchise, what

• Are there any other fees that apply?

20 Due Diligence Considerations for Buying a Franchise

14

What services does the franchisor provide?

• Get a clear understanding of who does what and what ongoing services you receive from the franchisor. Also understand the value of such services and weigh up against the royalty charge.

• Most franchisors provide the brand, the system, the back end support and product. Others also provide marketing and business development support.

15

What training is provided?

• Most franchisors provide training but how good is it – speak to existing franchisees.

• Is there an extra charge for training, can you bring your staff?

• What is the cost of any subsequent training?

16

Who are the suppliers and are there any rebates paid?

• Disclosed rebates are legal but you should understand who gets what and from whom.

• Some franchisors either refuse rebates or if they take them, reinvest them in the franchise network – how does your franchisor handle it and why?

17

D oes the franchisor impose any restrictions?

• Investigate restrictions relating to the website, social media and blogs.

Often for brand protection purposes a franchisor will impose restrictions – you need to know what they are.

• Who owns the customer database?

Are the customers really yours?

• Do you have to buy your stock or products from a specific supplier?

• Are you subject to performance requirements?

18

What is not in the Franchise Agreement that should be?

• Franchise documents are prepared by lawyers for the franchisor so they are designed to protect the franchisor.

Therefore you need to ask “for my own protection, what is missing?”

• There is a Special Provisions section in the Agreement – here you can agree to insert non-standard or customised terms for your situation or deal.

• If there are any critical representations that you believe the franchisor or vendor has made, being so significant they have influenced your decision to buy, then make sure these representations are documented in the agreement or are noted on any certificates they ask you to sign about representations or advice given or received.

19

W hat do existing franchisees say about the business?

• Advocacy by existing or previous franchisees is a critical factor – if they are happy with their decision to buy and happy with the relationship they have with the franchisor, then this is usually a good indicator you will be too.

• Run Google searches of the franchise name and search for any franchisee blogs or comments as occasionally disgruntled franchisees take to social media to vent their dissatisfaction – it is not always justified criticism but building a picture of professional and amateur PR always helps.

20

What do franchise experts and banks says about the business?

• Talk to franchise experts and franchise bankers about the franchise system – see what they know and say as they are often tapped into both the good and the bad news relating to different franchises. Being arm’s length they can give impartial

feedback or guidance that will help your investigation and decision making.

• Also, some franchise systems have accreditation arrangements with various banks. Whilst this is not a bank endorsement, it usually indicates the bank has been through a due diligence process itself to understand the working and success rates of that franchise and are happy enough to lend to their franchisees.

The above 20 considerations are not an exhaustive list but they will help you make a more informed purchase decision and they will help you negotiate the purchase terms. We always recommend you obtain specialist help to conduct your due diligence as it is not just about asking the right questions, it is also about knowing what to do with the answers and how to weigh up the overall personal, financial and legal considerations that make up your ultimate decision on whether or not to buy.

No business is perfect and no deal is perfect, so it is about getting the right balance and terms for you based on the risk / reward equation.

Robert Graham, Managing Director CEO Consulting P: 1300 764 484 E: robert@ceoconsulting.com.au W: www.ceoconsulting.com.au

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Marwan Kojok & Bianca Sevastos

Franchising AND THE LAW

Marwan Kojok, Managing Partner, Baybridge Lawyers Bianca Sevastos, Senior Associate, Baybridge Lawyers

F

ranchising, as a business model, has proven to be enormously successful across the globe and particularly in Australia where, according to a recent Griffith University study, we have witnessed net growth in franchise systems of 15 per cent since 2010.

Some might argue that one of the factors for the continuing success of franchising in Australia is the enactment of specific and compulsory legislation that governs the relationship between franchisors and franchisees and that work in conjunction with laws that apply to all Australian businesses in general.

Australia is one of only a handful of countries which has enacted such laws. The key pieces of legislation that relate to franchising in Australia are: • the Franchising Code of Conduct (the Code); • laws relating to fair trading and business operations, primarily the Competition and Consumer Act 2010 (Cth) (the CCA), the Australian Consumer Law (ACL); the Australian Securities and Investment Commission Act 2001 and the Corporations Act 2001; and • Common Law.

THE FRANCHISING CODE OF CONDUCT Since the Code was first introduced as a mandatory industry code in 1998 with the purpose of “regulat[ing] the conduct of participants

in franchising towards other participants in franchising,” it has undergone several revisions and amendments.

In 2013, a further extensive review was undertaken

by Mr Alan Wein with a number of recommendations made to “improve upon what is already a robust model” by mandating best practice and simplifying regulation to ensure less red tape and to provide clarity in compliance requirements.

Of the 18 recommendations made in the Wein Report, the Government has accepted, or accepted in principle, the vast majority of the recommendations. With the recent change in Government, it is yet to be determined when such recommendations will be implemented.

Notwithstanding, below is a summary of the most significant outcomes of the Government’s responses to the Wein Report:

31

Marwan Kojok & Bianca Sevastos Disclosure The Government has accepted that the current disclosure requirements create unnecessary “red tape” in certain multilevel systems. Foreign franchisors will now be required to provide short form Disclosure Documents only and will not be required to update their Disclosure Documents on an annual basis.

This amendment to the Code will likely result in lower compliance costs for foreign franchisors and will perhaps motivate more foreign franchisors to establish networks in Australia.

Online Sales Over the past five years, technological advancements have played a significant role in today’s society and the way we do business. More importantly, the worldwide web has become a further sales channel that is clearly here to stay. To date the Code has not sufficiently dealt with the changes in technology in respect to online sales.

As a consequence, the Wein Report recommended to the Government and the Government accepted the recommendation, that franchisors will need to provide additional disclosure in respect to their intention to conduct online sales and the respective rights of the franchisor and franchisee.

Good Faith The concept of “good faith” in franchising has been for some time the cause of much conjecture among the franchising community, with many concerned that its introduction will give rise to uncertainty about its meaning and scope. While the meaning of “good faith” remains somewhat abstract and elusive, the basic principle behind the concept is that stakeholders will act honestly and sincerely in their dealings with each other and that they will not engage in improper or unfair tactics.

Following the Wein Report, the Government has now accepted the recommendation that the Code is to be amended to include an express obligation that franchisors and franchisees (and their respective

32

“agents”) act in “good faith” as defined in existing Common Law. This Common Law duty will not apply to all aspects of the franchise agreement, or performance of the Code, and the Government has indicated that it will need to consider further the application of the duty.

While it remains to be seen how such obligation will play out in practice and what impact it will have on franchising as an sector, it is clear that stakeholders will need to be educated on what it means to “act in good faith” and how such obligation will apply to “agents”.

Doubtless this will mean, at the very least, that stakeholders will need to carefully consider the accuracy of the information given to other parties and to ensure that all material information is fully disclosed.

The implementation of this recommendation reflects the changes in today’s economic environment and will provide greater clarity as to whom will benefit from the online sales.

Marketing Funds The Government accepts that a new approach is warranted for the regulation of marketing funds to ensure greater transparency and that funds collected by franchisors are used for legitimate marketing purposes.

A relatively minor amendment has also been made to the auditing requirements of the marketing fund. The current position is that if 75 per cent of franchisees agree that no audit is required then such agreement remains in place for a three year period. The effect of the amendment is such that franchisors will now need to conduct a vote each year.

FRANCHISING AND THE LAW

Risk Statements Recent research from Griffith University shows that many franchisees make the decision to enter into a franchise agreement regardless of the information provided to them. The Government supports Mr Wein’s recommendation that a risk statement should be provided to prospective franchisees as early on as possible “before they are psychologically and emotionally committed to entering into a franchising relationship.”

Currently Disclosure Documents contain a risk statement on the front page. The amendment will mean that the following additional statements are to be incorporated into a stand alone document and provided separately to the Disclosure Document.

• The need to consider whether the franchise system is a good fit; • The importance of obtaining professional advice from an expert in franchising; • The need to research the franchise system, including talking to current and former franchisees, and to carefully study the Disclosure Document;

• The potential for the franchisee to incur unforeseen capital expenditure; • The risks of franchising generally and any risks specific to the franchise system; • What prospective franchisees should consider before entering into a Franchise Agreement.

The risk statement will be required for new franchisees only and not for those franchisees who are renewing, extending, or extending the scope of their Franchise Agreement.

Right to terminate in case of administration Mr Wein recommended that the Code should be amended to provide that either party to a Franchise Agreement may terminate the agreement in the event that the other party is placed into administration and that the administrator fails to turn the business around, or a suitable buyer is not found, within a reasonable time.

While the Government accepts in principle Mr Wein’s recommendation, it acknowledges that the implementation

of such recommendation raises complex issues and may impact the access to credit for both franchisors and franchisees and impede the opportunity to sell the business as a going concern.

The Code currently contains provisions which allow the franchisor to terminate the Franchise Agreement in the event the franchisee becomes bankrupt, insolvent under administration or an externally-administered body. Some may argue that the implementation of the above recommendation simply provides the franchisee with reciprocal rights.

Further, it was recommended that the Code be amended to ensure that franchisees can be made unsecured creditors of the franchisor by apportioning the franchise fee paid under the Franchise Agreement across the term of the Franchise Agreement.

The effect of this would mean that any amount apportioned for the remainder of the term would become a debt owed to the franchisee if the agreement ended due to the franchisor’s failure.

The Government supports the policy intent of the above recommendation

33

Marwan Kojok & Bianca Sevastos

but acknowledged it will require further consultation with industry experts while considering the impact on insolvency, taxation, contract and franchising law.

Enforcement The Government accepted the recommendation that the Code be amended to provide the ACCC with powers to seek court-ordered civil pecuniary penalties for breaches of the Code. The Wein Report recommended that the maximum penalty of $50,000 should be available as a remedy. The Government is undertaking further consultation as to the appropriate maximum penalty while considering having prescribed penalties for specific breaches of the Code, with the more serious breaches attracting higher penalties.

For franchisors, the above amendment means that they will need to ensure that they have strong compliance policies in place and that their employees are educated in respect to such policies.

Restraint of Trade The Government supports the recommendation that the Code is to be amended to state that if certain conditions are satisfied, any restraint of trade clauses in the Franchise Agreement will not be enforceable by

34

the franchisor against the franchisee.

This approach is an attempt to balance the rights of the parties at the end of the Franchise Agreement but will only apply to specific circumstances and will not limit the operation of the unwritten law dealing with restraint of trade.

FIVE THINGS TO CONSIDER IN FRANCHISING

Clearly, franchisors will need to carefully consider the provisions within their Franchise Agreements which prohibit their franchisees from carrying on a similar business in competition with the franchisor at the end of the franchise term.

2. Is your brand properly protected?

For franchisors, the implementation of the above amendments to the Code will mean that they will need to carefully review and undertake a significant update of their Franchise Agreements and Disclosure Documents. For franchisees, the changes by and large place an obligation on the franchisor to provide greater transparency in their dealings with the franchisee while also emphasising the requirement that franchisees provide accurate information to the franchisor.

FRANCHISEE

The effect of the above amendments is intended to provide stakeholders with certainty and confidence in the franchising sector, to protect those that need protection but also allow parties the freedom to negotiate generally acceptable commercial agreements.

FRANCHISOR 1. Is your Disclosure Document and Franchise Agreement compliant with the Code?

3. Do you have the appropriate corporate structure?

4. What is your recruitment strategy?

5. Do you have the right advisors and support team around you?

1. Have you conducted proper due diligence on the franchise system and the franchisor?

2. Does the term of the Franchise Agreement match the lease agreement (if applicable)?

3. What are the restraint clauses and how will they impact you?

4. Do you have the right business skills?

5. Will the franchise system suit your lifestyle?

Marwan Kojok, Managing Partner Bianca Sevastos, Senior Associate Baybridge Lawyers P: 02 9232 3511 E: info@baybridge.com.au W: www.baybridge.com.au

Stewart Germann

FRANCHISING

AND THE LAW in New Zealand

Stewart Germann, Franchise Lawyer, Stewart Germann Law Office

T

here is no franchise-specific legislation in New Zealand so there is no legal definition of a franchise. However, there are existing laws which protect franchisees and the three main laws which give such protection are the Fair Trading Act 1986, the Commerce Act 1986 and the Contractual Remedies Act 1989. Those Acts focus in particular on misrepresentations and restrictive trade practices.

There is no mandatory disclosure rĂŠgime in New Zealand but the Franchise Association of New Zealand (FANZ), which was formed in 1996, is the industry body. Many franchisors belong to the FANZ and it currently has approximately 208 members.

Code of Practice The FANZ publishes the Code of Practice and the Code of Ethics and all members must comply with the Codes. The Code of Practice has four main aims as follows: 1. To encourage best practice throughout franchising.

2. To provide reassurance to those entering franchising that any member displaying the logo of the FANZ is serious and has undertaken to practise in a fair and reasonable manner.

3. To provide the basis of self-regulation for franchising.

4. To demonstrate to everyone the positive will within franchising to regulate itself.

The Code applies to all members including franchisors, franchisees or affiliates such as accountants, lawyers and consultants, and all prospective new members of the FANZ must

agree to be bound by the Code before they can be considered for membership.

What Does the Code Cover?

1. Compliance - all members must certify that they will comply with the Code and members must renew their certificate of compliance on an annual basis.

2. Disclosure - a Disclosure Document must be provided to all prospective franchisees at least 14 days prior to signing a Franchise Agreement.

This Disclosure Document must be updated at least annually and it must provide information including a company profile, details of the officers of the company, an outline of the franchise, listing of all components making up the franchise purchase, references and projections of turnover and possible profitability of the business.

3. Certification - the Code requires franchisors to give franchisees a copy of the Code and the franchisee must then certify that he or she has had legal advice before signing the Franchise Agreement.

4. Cooling Off Period - all Franchise Agreements must contain a minimum seven day period from the date of the agreement during which a franchisee may change their mind and terminate the purchase. This is very important and the cooling off period does not apply to renewals of term or resales by franchisees.

5. Dispute Resolution - the Code sets out a dispute resolution procedure which can be used by both franchisor and franchisee to seek a more amicable and cost-effective solution. The Code requires all members to try to settle disputes by mutual negotiation in the first instance and this process does not affect the legal rights of both

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Stewart Germann a Mark, in such a manner that the business carried on by the franchisee is or is capable of being identified by the public as being substantially associated with a Mark identifying, commonly connected with or controlled by the franchisor; and • the requirement that the franchisee conducts the business or that part of the business subject to the Franchise Agreement, in accordance with the marketing, business or technical plan or system specified by the franchisor; and • the provision by the franchisor of ongoing marketing, business or technical assistance during the term of the Franchise Agreement.”

Consideration should also be given to the definition of a Franchise Agreement which “means a contract, agreement or arrangement, whether express or implied, whether written or oral, between two or more persons by which one party to the agreement (‘the franchisor’) grants, authorises or permits the other party to the agreement (‘the franchisee’) the right to operate a franchise. Any contract, agreement or arrangement which purports to be a Franchise Agreement shall be deemed to be a Franchise Agreement for the purpose of this definition, notwithstanding that it may lack any or all of the requirements or attributes referred to in the definition of franchise”.

In my opinion there are three types of franchisors in New Zealand: 1. Those franchisors who belong to the FANZ, have high standards and comply with the Codes. parties to resort to litigation.

6. Advisers - all advisers must provide clients with written details of their relevant qualifications and experience and they must respect confidentiality of all information received.

that is probably because both parties respect each other and wish to continue their relationship. However, if mediation does not work then there is always litigation which is certainly at the divorce stage of the relationship.

7. Code of Ethics - all members must subscribe to the Code of Ethics which sets out the spirit in which the Code of Practice will be interpreted.

Definition of Franchise

All franchisor members of the FANZ must have a Franchise Agreement which contains a dispute resolution clause and a cooling-off provision. In order to resolve disputes, mediation is the favoured method and is working well in New Zealand. It has a high success rate in relation to franchising disputes and

“Franchise means the method of conducting business under which the right to engage in the offering, selling or distributing of goods or services within New Zealand includes or is subject to at least the following features:

The definition of ‘franchise’ as contained in the Rules of the FANZ is as follows:

• the grant by a franchisor to a franchisee of the right to the use of

2. Those franchisors who do not belong to the FANZ but have high standards and comply with the Codes.

3. Those franchisors who do not belong to the FANZ and who do not practise high standards and engage in unethical franchising.

The Code of Practice states that franchisors must publish a Disclosure Document and give all prospective franchisees at least 14 days prior to signing the Franchise Agreement. The Disclosure Document must provide certain information including the following: • Details of the franchisor and its directors including experience, a viability statement with key financial

FRANCHISING AND THE LAW IN NEW ZEALAND

information of the franchisor; • Details of any bankruptcies, receiverships, liquidations or materially relevant debt recovery; • Criminal, civil or administrative proceedings within the past five years; • A summary of the main particulars and features of the franchise; • A list of components making up the franchise purchase; • Details of any financial requirements by the franchisor of the franchisee; and • Other information listed in the Code.

Areas Covered Franchising in New Zealand covers goods and services in many areas.

For example, general retail, leisure and education, business and commercial, food and beverage, health and fitness, computer and technology, home and building services.

Some New Zealand franchisors have gone offshore to expand their systems internationally and they include Fastway Couriers, Esquires Coffee and Burger Fuel.

New Zealand has double taxation treaties with many countries and it has Goods and Services Tax (GST) at a rate of 15 per cent. Most overseas franchisors that enter New Zealand do so by either direct franchising or appointing a New Zealand master franchisee. However, development agents are also used and Subway successfully expands its system by using such agents.

Laws and regulations exist restricting a franchisee’s ability to make payments to a foreign franchisor in the franchisor’s domestic country. In all cases nonresident withholding tax (NRWT) must be deducted and paid to New Zealand Inland Revenue. There are no restrictions on the amount of interest that can be charged on overdue payments but any oppressive amount is likely to be challenged by a franchisee or a franchisee’s lawyer.

Good Faith Contract law governs the legal relationship between the parties to a franchise agreement. The Courts in New Zealand may be willing to imply a duty of good faith into franchise

agreements which stems from an overseas trend to imply such a duty because of the special relationship between the parties.

• Franchised businesses account for just over 5 per cent of New Zealand small and medium-sized enterprises.

Since the Dymocks case in the High Court and the subsequent appeals to the Court of Appeal and the Privy Council in 2004, a number of legal writers have argued whether the contractual relationship between the franchisor and the franchisee is of such a special nature that a duty of good faith and fair dealing can be implied. Justice Hammond put this view forward in the High Court but it was firmly rejected by the New Zealand Court of Appeal.

It was discussed briefly by the Privy Council on final appeal but the judgment of their Lordships did not require them to make any final decision in respect of that issue. However, Lord Browne-Wilkinson when commenting on the Court of Appeal suggestion that “there is no room for superimposing a general duty of good faith, that to do so conflicts with requirements of certainty in commercial contracts” stated:

• Most business format franchisors operate in service industries, followed closely by retail franchises.

“These comments suggest that, in their view, the development of the law so as to make an obligation of good faith implicit in the relationship between franchisor and franchisee (as in the case of partnerships and other joint venture agreements) is not desirable.

Their Lordships proposed to express no concluded view on these comments and wish to reserve their opinion on the suggestion that the implication of an obligation of good faith and the relationship between franchisor and franchisee would be an undesirable development.”

• 88 per cent are Kiwi born enterprises.

• System growth has been static in 2011 and 2012.

• Just over half the systems report increased sales activity but a significant number experienced pressure on profit margins.

• There are fewer units operating in business format franchises (22,400 in 2012 compared to 23,600 in 2010), but employment numbers have increased (employing over 100,000 people in 2012, compared to 80,400 in 2010).

• There is increasing but still constrained use of information technology.

• A small percentage of franchises actively use sustainable business practices.

In conclusion, the voluntary disclosure régime which is in New Zealand and which is also in the UK and Singapore works very well. Ultimately we may follow Australia and other countries and have a mandatory disclosure régime but at present, in my opinion, there is no necessity for that to happen.

Stewart Germann, Franchising Lawyer Stewart Germann Law Office E: stewart@germann.co.nz W: www.germann.co.nz

I have inserted good faith clauses in franchise agreements which I draft for the past ten years. The mutual covenants are that each party must act loyally and faithfully and in good faith towards the other party.

2012 Survey The latest survey in 2012 showed the key results as follows: • There are approximately 446 business format franchisors in New Zealand in 2012, compared with 423 in 2010.

• It is estimated that franchised businesses contribute between $19.4 billion and $21 billion to the New Zealand economy.

37

JOIN THE

franchise WITH THE RIGHT BLEND

IF YOU BELIEVE THAT YOU HAVE THE PASSION, WORK ETHIC AND LEADERSHIP ABILITY TO DELIVER EXCEPTIONAL CUSTOMER SERVICE AND TO BECOME A BRAND AMBASSADOR FOR HUDSONS COFFEE, WE WOULD LOVE TO HEAR FROM YOU.

Email: franchise@hudsonscoffee.com.au Phone: (03) 8631 7700 www.hudsonscoffee.com.au/franchising

Steve Seddon

Funding your Franchise

Steve Seddon, Senior Business Development Manager, Westpac

T

he purchase of a franchise business can be both an exciting and stressful time. It will be one of the most important financial decisions anyone can make.

With some preparation and planning franchisees can save time and money in the funding progress.

After identifying the franchise opportunity the next step is to determine the best way to fund the purchase.

Although each business is different the financial basics are the same. Purchasers will need to prepare a comprehensive business plan and seek advice from their accountant, financial advisor and lawyer. This step is essential in understanding the opportunity and manage the risks associated with business ownership.

The business plan will assist franchisees understand their financial requirements such as purchase price/ set-up costs, stock requirements, debtor levels and ingoing costs (for example, legal fees, accounting fees, stamp duty, government charges, insurance prepayments, landlord bonds etc.).

A suggested structure for a business plan includes:

• Cash flow/profit and loss projections (including detailed assumptions)

• Executive summary

• Information systems and controls

• Information about the business including set up cost/purchase price

• SWOT analysis on the business - strengths, weaknesses, opportunities and threats

• Industry and Market Analysis (competition etc.)

• Exit strategy

• Business strategies and objectives

• Lease terms and option to extend

• Management structure and owners roles

• Franchise terms and options to extend

• Financial information including historical financial performance (if an existing site)

• Background of the incoming franchisees including personal financial position, experience etc.

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Steve Seddon

The application and quality of advice will be improved by the preparation the franchisees have undertaken in writing their business plan.

This view is true irrespective of the amount of money the franchisee is looking to invest in the franchise purchase. Mobile businesses, for example, while at the lower end of the cost scale, still have the potential of losing money if the franchisee gets it wrong.

all parties in the event of changes in circumstances or disputes.

Generally business loans are secured against equity in the borrower’s residential property. In some situations the borrower may be able to use the assets of the franchise as part of the security mix. This will depend on the arrangements between the bank and the franchisor.

Vendor finance

Potentially franchisees can lose not only their initial investment but they are liable for any financial losses that may accumulate. Those with leased business premises will be liable to rental and outgoings for the remainder of the lease term.

Overdraft

A search of the internet will provide access to a range of free business plan templates and help guides.

Other options to finance your franchise include:-

Next step - research the bank.

Equipment Finance

Franchisees should choose a bank which has expertise in the franchise sector and will provide the range of financial products and services the business will require.

This is a facility for a specified term secured by equipment and may be provided by a bank or finance company.

Some financiers may require an upfront deposit depending on the type of goods and the financial position of the borrower. Not all equipment is suitable however equipment finance may be suitable for large cost items including motor vehicles.

Does the bank have franchisee finance specialists?

Do they have specialist bankers franchisees can meet face to face?

Banks offer a wide range of finance and transaction options which will vary from franchise system to franchise system, business to business, owner to owner.

The best structure may include a mixture of some of the following:-

Bank Business Loans As bank business loans are repayable over a specified term they are well suited to finance the initial purchase, start-up stock and ingoing costs. Care should be taken to match the term of the loan with the remaining term of lease and franchise agreements. That means the loans will be repaid if the business does not continue after expiry.

Franchisees need to ensure they hold some funds to cover unexpected events.

Something may happen which will

40

reduce cash flow and this impacts the franchisees capacity to pay business expenses and suppliers.

This type of finance is suited to cover cash flow fluctuations. Overdrafts are suitable for seasonal business and franchises with a high level of debtors or stock. Also secured by the borrower’s residential property.

Own cash The best thing about a franchisee using their own cash is it reduces the impact of finance costs on their cash flow.

Cash contributions do not incur interest costs and don’t need to be repaid.

This cash could come from the franchisees savings or the sale of an existing asset or property.

Family and friends This type of finance can present a wide range of issues. If proceeding down this path, franchisees should seek advice from their accountant and lawyer. It is essential that all arrangements are fully documented covering interest rates, repayment terms and security offered. This documentation will assist

Some franchisors may offer vendor finance for a new franchise or the outgoing owner may be prepared to defer all or some of the purchase price. This type of finance is not widely available and will generally require the incoming franchisee to make an upfront financial contribution. Interest rates and repayments will also vary from situation to situation.

This list is not exhaustive however represents the most popular ways franchisees finance business purchases.

Irrespective of how the business is funded, the franchisee will need to build a strong banking relationship to establish business transaction accounts, internet banking, merchant/EFTPOS facilities, purchasing cards, business insurances and more.

Other issues for a franchisee to consider include understanding their current financial capacity and ongoing income requirements. This may include providing home loan or rental repayments, credit card and personal loan payments, school fees and general living costs. They should also take into account income from other sources such as interest, dividends, partners salary (if applicable) etc.

Personal insurances also need to be reviewed prior to purchasing the franchise. This is to cover business operations and to meet financial obligations in the event of franchisee accident or illness.

As outlined above getting proper advice from suitably qualified and experienced professionals will assist in getting the business structures correct and provide a better understanding of the franchise business. Experience has shown this to be time and money well spent.

Steve Seddon, Senior Business Development Manager, Westpac P: 08 9426 2204 E: sseddon@westpac.com.au W: www.westpac.com.au

Peter Knight & Kate Groom

How to avoid the

7 things that can send a franchise broke

Peter Knight FCPA and Kate Groom, Smart Franchise

results in significant time and cost for everyone involved.

Our work led us to investigate this topic. We’ve written this article to help you understand the issues, and be aware what to look out for. It can form the basis for discussion with your franchisor about how they can help. You can then set up systems to avoid these common problems and reduce the risk of failure.

The ‘7 Things’ Survey We surveyed over 1,100 people in the franchise sector as part of our investigations into what sends a franchise broke.

O

ne of the foundations for a successful business is to understand the risks you face and put strategies in place to manage them.

This article summarises the results of our survey and outlines the ‘7 Things that will send a franchise broke’.

Poor financial performance is one of the major risks

When you start a franchise it’s important to have your eyes open to the things that might cause it to fail. This will help you put in place strategies to avoid that happening.

in business. There are many reasons a business can run into financial difficulties, but very often it comes down to poor business management. This

By understanding what causes a business to fail you can take steps to avoid falling into the same traps.

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Peter Knight & Kate Groom

Read through the following countdown and look out for the recommended tips.

7

Not responding to change

In the last few years, so many things have changed in so many areas it’s almost impossible to keep up. Those business owners who do not respond to change will go broke.

The areas of change include: • Customer behaviour – the impact of the internet on decision making • Competitors – new and aggressive, bringing new challenges • Price competition – a discount mindset has swept in • Increased costs – profit margins have been squeezed.

Unless business owners stop to look they continue on as if nothing’s changed. But their business environment has changed. Their cost structure is different now. This means they must make more sales to cover these costs or else they will go backwards.

“They still do the same things that worked for them prior to the GFC… the market has changed significantly since then.”

To deal with this, business owners need to: • Review the areas that have changed around them • Work out their response

• Take action and implement their plans.

A useful approach is to build this into your Annual Planning Process. For instance, review the competition, conduct customer surveys, look for trends and identify what has changed.

It’s also critical for business owners to monitor their financial position for signs of change. They should review their breakeven point, set new revenue targets and develop specific strategies to respond to these changes.

TIPS • Implement a structured process to review your business.

• Then, review your costs and recalculate sales targets to be sure you’re covered financially.

6

Difficult Childhood

These are the businesses which have been ‘up against it from the start’.

It seems that for some, things have never been quite right. There may be a number of reasons for this. For example: • They were under-funded from the start • They were too optimistic about sales and underestimated their costs • They bought the dream and fell in love with the brand • Only had a vague idea about their financial commitments.

But reality often turns out different to the dream. This can lead to big financial challenges over time. Many lack the skills to manage this effectively.

Respondents commented on the “total lack of business acumen” of new business owners.

“They simply don’t know how to run a business.”

This should not come as a surprise.

Franchises often appeal to first-time business owners. When they start off, many simply don’t know what to do.

They don’t have the experience, or skills to run a business. For them, one of the attractions of a franchise is they imagine the systems and support will overcome their shortcomings in business and financial management.

A ‘difficult childhood’ need not be terminal. It can be worked through.

The key is to assess the situation then find ways to deal with it. Set the plan of attack, find ways to make more sales, cut excessive costs - then stick to the plan!

Business owners benefit from a structured approach to financial and business management. But they need help to learn the necessary business skills. This would include ‘pre-franchise’ advice to ongoing training as their business develops.

TIPS • Prepare a conservative budget with higher costs and lower revenue than you initially hope for.

• Include a realistic allowance for living expenses in your projections.

• Work out what level of sales are needed to cover your expenses.

• Develop skills on how to run a business.

5

Lack of Business Rigour

Many business owners have no structure for running their business – they lack business rigour and discipline.

They manage things on an ad-hoc basis and deal with urgent matters as they arise. They have minimal financial or management processes in place.

42

How to avoid the 7 things that can send a franchise broke

Franchisors often assume their franchisees know how to manage the business and financial side of things.

We found this to be mostly not the case.

Our research found a significant lack of skills in business and financial management.

We also found that business and financial information is not used effectively. Many business owners simply don’t know what numbers to look at. Even if they do, they don’t know what to do with them, or how to use them. Many are unskilled at making business decisions based on this information.

While many franchisors provide operational and marketing support, there is little guidance on business and financial management.

Many franchisees have told us they want to run a better business, but they don’t know how. The answer is to provide a practical structure for sensible business management. This would include regular business meetings, with a structured and relevant agenda. It should also include a review of their financial position and operations, followed up with an Action Plan.

TIPS • Look for franchise systems that teach you about business and financial management.

• Hold monthly business meetings.

4

People do ‘crazy’ things

Some business owners simply do ‘crazy’ things! They blow their money on extravagances with little thought of upcoming expenses. They dramatically increase their costs of living, like buying a new car, jetski, or even a Harley!

“They’re mad…they spend all their money on toys!”

But these are often the things people expected when they bought into the dream of owning their own business.

They see it as ‘pay off’ for working so hard and the sacrifices they’ve made.

However, those who have increased their costs during the good times will

struggle in the tough times. When they’ve borrowed to their limit they have no buffer for contingencies.

“If I’d known what was ahead I would’ve done things differently” This shows how important it is to look ahead and anticipate future expenses.

If business owners are heading into the ‘danger zone’ there are specific things they should do. These are: • Reduce expenses where they can • Increase their sales, and

Franchisees need regular sales training for themselves and their teams. Their skills must be razor sharp! Sales training must be ongoing, with regular refresher courses.

“If staff don’t know how to sell it doesn’t matter how much you try to motivate them, or encourage them. If they don’t know…they don’t know!”

Sales targets must be revised each year to reflect increases in costs. Plans need to be developed and implemented to achieve these targets.

• Do a cashflow forecast.

This will let them see when the ‘cash crunch’ will occur. They can then do something about it before it’s too late.

TIPS • Even if you’re flush with cash, look ahead before you make extra financial commitments.

• Cash flow planning is a ‘must’ and needs constant attention.

3

Not enough sales

Sales are one of THE most important elements in business. The lack of sales can cause a business to fail. Business owners must be committed to the pursuit of profitable sales. These must occur so they can pay the bills.

In tougher times, many business owners cut expenses in order to stay profitable.

But there are only so many that can be cut before it adversely affects the business. Therefore, they need to look at increasing sales.

To make more profit a business must constantly increase its sales.

But here’s the paradox. Given that selling is so important we were surprised with the lack of focus and attention it receives. We found that: • Many simply, “don’t know how to sell” • They are not trained in sales, many are simply ‘order takers’ • There is an over reliance on head office marketing to make sales • Staff want to be trained, but relevant training is not provided.

TIPS • Continually develop your sales skills and regularly train your staff in sales.

• Set sales targets for first six months.

2

Pride and Ego

Many franchisees have run successful businesses. As a result, their self-confidence has grown and they have developed a strong belief in their abilities. They have produced good results in the past and their bottom line has been healthy.

But for many, things are different now.

What worked in the past might not be working now. They face tougher times ahead. Some are looking for help, but are uncomfortable asking for it. Others are simply blind to the issues. They get defensive and are not open to advice.

“Pride gets in the way of effective conversations.”

Therefore, it is essential to make it easy for people to talk and ask for help.

Some ways to do this are to provide them with practical resources such as: • Financial Health Checks • Business Self-Assessment Checklists.

It is critical for business owners to develop new business and financial management skills. This will help them navigate their way forward and avoid problems in the future.

Field staff also play a vital role here.

It’s important to encourage open communication regarding financial concerns. To do this, field staff need training in business acumen

43

Peter Knight & Kate Groom

Meerkats: • lookout for danger • work together in groups • prepare a place to go if danger comes their way.

So, for business owners this means: • look at the trends occurring in your business and the market • assess the risks • prepare plans for how to deal with them • utilise your network and get good advice.

This is what we mean by ‘business acumen’. To us, it means understanding the relationship between what you do and the outcomes you get.

and communication skills. This will encourage an environment where franchisees can talk about their issues and be more open to advice.

TIPS • Don’t let success go to your head!

• Attend workshops and courses that develop your business acumen.

1

Can’t pay their bills

The main reason businesses go broke is they can’t pay their bills. They can’t meet their financial commitments.

There can be many causes for this, but in the majority of cases, it’s because of poor financial management.

However, this shouldn’t come as too much of a surprise. The warning signs would’ve been evident.

to generate more sales and find new customers.

Perhaps they can learn from the squirrels and meerkats! The squirrels look after their nuts. They look after their current situation and provide for the future. The meerkats scan the horizon and are continually on the lookout.

The same goes for business owners.

When running a business there are two things they must do. They need to closely monitor their financial position and be continually looking around. This will help them be better prepared.

So, what can we discover from the squirrels and meerkats?

Squirrels: • know where the nuts are • put aside for the Winter • make sure they are edible in Winter

Where you are today is a result of what you’ve done, or not done in the past. It’s a result of your actions and decisions.

• make sure their teeth are sharp enough to eat them.

To have a different future you need to make specific decisions and take deliberate action now. It’s the only way to create the future you want.

• know where the sales opportunities are

of impending danger and make plans

• have appropriate resources on hand.

So, for business owners this means:

• make the sale

These are business fundamentals.

These business skills can be taught and developed. Business owners should constantly develop and refine these skills. It’s an important part of running a successful business.

TIPS • Review your financial position.

• Look out for the early warning signs of impending financial danger.

• Make plans to generate more sales and find new customers.

Being aware of these ‘7 Things’ helps you know what you should watch out for. Our advice is to establish good systems for business and financial management. These will help you avoid the ‘7 Things that can send you broke’, and increase your chance of success.

“We’ve never found a business owner who is not interested in making their business go better… particularly when their house is on the line..!” - Smart Franchise Peter Knight E: peter.knight@smartfranchise.

E: com.au P: 0412 756 374

Kate Groom E: kate.groom@smartfranchise.

Business owners must constantly • know when ‘Winter’ is coming, the E: the com.au For more than 20 years CGB Publishing has applied their successful format to produce finest quality business manage their financial position. They slower sales periods P: 0466 376 386 magazines and publications in the UK, Canada, Australia and New Zealand. must watch for the early warning signs • put money aside for future expenses

W: www.smartfranchise.com.au

CGB Publishing is recognised by the Franchise Council of Australia (FCA) and the Franchise Association of New Zealand (FANZ) as a leading supplier of franchise publications in Australia and New Zealand.

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Tim Kilham

CHOOSING A

Business Structure Tim Kilham, Director, Lanyon Partners Chartered Accountants

L

anyon Partners Chartered Accountants, the accounting firm that employs me, has many hundreds of business clients on its books. The most common entity structure amongst those clients is trusts, followed by companies, sole proprietorships and then partnerships (and sometimes a combination of those structures). Why do different clients use different business structures?

The reason is that there is no such thing as an ideal structure for all businesses. One size does not fit all. Factors such as (and I list only a small number of them here) risk profile, wealth, extent of borrowings, family situation, etc. will all have an influence on the structure.

You need to choose the correct structure when buying a franchise – you do not want to change the structure at a later date. This is because if you need to change the structure it will be expensive and time consuming. Notwithstanding that you (indirectly) own the business in both the old and new structure, the change will be time consuming, legal costs will need to be paid and there may be tax implications.

• To make money whilst they are running the business.

• To ultimately sell the business for a profit.

• To keep things simple.

• To be protected as best as possible if the business fails.

The profit that any business makes before taxation is not greatly influenced by the business structure.

However, the amount of tax that is paid on the annual profits of the business, and the amount of tax that is paid on the sale of the business, are greatly affected by the business structure that is chosen.

Which structure should you choose?

The structure you can use to purchase and operate the business is a sole trader (or sole proprietor), a partnership with one or more people, a trust (there are many different types of trusts), or a company (or some combination of these entities).

If simplicity and ease of operation is the major consideration for you, and minimising of tax and asset protection are of less importance, then a sole trader (or sole proprietorship) will be the structure for you to run your franchise. A sole proprietorship exists when you, the individual, run the franchise personally with you being the legal entity (albeit you might operate the franchise under a different name using a registered business name). A sole proprietorship means you personally make the sales, you personally incur the expenses, you personally make the profit (or loss) and you personally pay the tax.

I have already said that there are a wide range of factors that influence the choice of business structure, and I listed some of them above.

However, if you consider most persons’ primary objectives when buying a business, I suggest they would normally include:

As a sole trader, there is no ability for you to split income with other people and there is no ability to divert income to other entities or individuals with lower rates of tax. Furthermore, if the business is sued or the business cannot pay its debts then it is you personally who is being sued and all assets

45

Tim Kilham

you own (not just business assets, but assets such as your house and your car) are at risk.

There are therefore disadvantages in being a sole trader. However, a sole trader is undoubtedly the easiest structure to set up, and the easiest and cheapest structure to administer.

The next option is to run the business in partnership with one or more entities or individuals. Partners of a partnership can be individuals or entities or any mix of them – so for example, a partnership may consist of an individual as one partner, a trust as a second partner, and a company as the third partner.

It is not uncommon to find that a partnership consists of a wife and husband – i.e. two individuals. This allows the profit (provided tax laws permit) to be split between the spouses, with the resultant tax bill being lower than if the income had all been taxed in the hands of only one of the spouses.

A partnership is easy to set up – it is not required to be in writing and usually is not where spouses are involved. A partnership is therefore fairly easy to understand, easy to set up and

46

reasonably cheap to administer.

The biggest disadvantage of partnerships, at least when the partners are individuals, is that partners are jointly and severally liable for the debts of the partnership. If a partnership is sued or unable to pay its debts, the person making the claim can sue either of the partners for the full amount. So, in the case of a husband and wife partnership, all the assets of the husband and wife are at risk, whereas in the case of a sole proprietorship, only the assets owned by the spouse who is the sole proprietor are at risk.

It is also worth noting that whilst the partnership split of profits does not have to be the same every year, it cannot be changed simply to suit the partners’ tax situation – you cannot for example split the partnership profits 50-50 one year, and then split the profits 80-20 in the next year simply because it suits the partners better for tax purposes to have this new profit split.

The next option for your new franchise business is a company. Far and away the most common type of company that exists in Australia is the private

company. Typically this is a company with a small share capital (so called $2 company) with the shares being owned by family members and one or more people (wife and/or husband) being directors of the company.

It costs approximately $1,000 to set up a company and it is not a structure well understood by many people. It will usually be a little more expensive to operate and administer than a sole proprietorship or a partnership.

However, in practice, the additional costs of setting up and operating a company are usually insignificant in relation to the benefits that can be obtained from operating through a company.

Companies can be very effective for tax purposes. Companies pay tax at a flat rate of 30 per cent on their profits, whereas individuals pay tax at marginal rates that vary from 0 per cent at lower levels of income to 46.5 per cent at higher levels of income. It is possible – and legitimate – to pay salaries to individuals who work in the business to the level where their tax rate is 30 per cent, and then to leave the remainder of the profits in the company to be taxed

CHOOSING A BUSINESS STRUCTURE

at 30 per cent. The highest rate that will be paid (in the short term) is then 30 per cent rather than a possible 46.5 per cent with sole proprietors and individual partners.

Companies also offer the advantage of limited liability. A company is a legal entity separate to its owner or owners.

You may be the sole shareholder of a company and the sole director of a company, but it is still a separate legal entity to you. In the first place, the liability of the owners of a company is limited to the amount of the issued share capital. So, on the face of it, if you have set up a company with $2 share capital, you as the shareholder can personally lose that $2, but you are not personally liable for any other debts of the company.

This limited liability is a huge advantage if the company gets into trouble and is unable to pay its debts. However, there are circumstances in which an individual can be personally responsible for the debts of a company: • If the individual is a director and has allowed a company to trade whilst insolvent or recklessly or negligently, or • If an individual – be that person a shareholder, director or third party – has personally guaranteed any debts of the company.

In a typical franchise arrangement, you as the operator of the business will normally have to give personal guarantees to the landlord, to the bank for any borrowings, and possibly to the franchisor. For those creditors, you have no more protection than if you were operating as a sole trader – and the landlord, bank and franchisor are

normally the three biggest creditors.

Notwithstanding this, I have seen many situations where business owners have found themselves in financial trouble and are very grateful that they have the advantage of limited liability. In many cases, too, when a company is formed, it may be that only one spouse acts as director and provides guarantees and that the assets of the other spouse therefore remain protected.

The final structure which you could choose to run your franchise business is a trust. There are many types of trusts, but the most common trust is the discretionary trust, more commonly called a family trust.

A discretionary trust is a separate entity, at least for tax purposes. The profit that is made each year by a discretionary trust can be distributed to beneficiaries, with the amount being distributed to each beneficiary differing each year depending on what is best for tax and other purposes. Trusts therefore offer a great deal of flexibility in minimising tax on the ongoing profits of a franchise.

Tax is payable at beneficiaries’ marginal rates – up to 46.5 per cent for individuals but a company can be a beneficiary, thus limiting the tax rate to 30 per cent.

All trusts must have a trustee. The trustee can be an individual or individuals, or a company. Because trustees are personally liable for the debts of a trust, having individual trustees (e.g. a wife and husband) as trustees of a trading trust means there is no limitation of liability – the husband and wife are in the same position as if they were trading as individual partners, or if one of them was a sole trader or sole proprietor. However, when the trustee is a company, the same degree

of limited liability is offered as if the trading entity was a company.

Setting up a trust and company together costs in the region of $2,000, and the structure is more complicated and more expensive to operate than any of the other structures. However, I again make the point that the additional costs of setting up and operating a company and/or trust are usually insignificant in relation to the benefits that can be obtained from operating through such a structure.

The issue of tax payable on the sale of a business also needs to be considered.

You will often see references to ‘capital gains tax’, but in fact there is no such thing. In Australia, we pay income tax on capital gains. The amount of any capital gain that is taxable will depend on what allowances if any are available to the taxpayer. The taxable gain is then included in the taxpayer’s income and taxed at the taxpayer’s marginal rate.

For most business structures, the taxpayer making the capital gain is able to immediately claim a 50 per cent discount and as a result usually only 50 per cent of the capital gain is taxable. This does not apply to companies. In broad terms, before any other concessions, if a company makes a capital gain, tax will be payable on 100 per cent of the gain and in all other business structures tax will be payable on 50 per cent of the gain. This can be a distinct disadvantage of owning a franchise in a company.

Discretionary trusts offer the most flexibility in distributing profits (and thereby minimising income tax) on annual profits, and they also offer the most flexibility in distributing capital gains. Capital gains can be distributed at the discretion of the trustee to beneficiaries who are in the most favourable tax position to receive them.

Choose your structure wisely and choose it carefully – the business structure you choose can have a significant effect on the wealth that is created from your franchise.

Tim Kilham, Director Lanyon Partners Chartered Accountants P: 03 9861 6100 E: TimK@Lanyonpartners.com.au W: www.lanyonpartners.com.au

47

Australian Franchise Opportunities Available LOUNGES | PAVILIONS | BARS

Concept Theobroma is a “Total Food and Beverage Concept� offering consumers high quality chocolate and chocolate beverages with the added enhancement of a full food menu, with some stores even offering a licensed venue. From handcrafted artisan jewels using real Belgian Coverture chocolate to hot and cold chocolate beverages, desserts, melted chocolate dips and retail products, there is something for everyone and for every occasion.

International Presence 4HE lRST STORE WAS OPENED IN -ELBOURNE in December 2006. The brand has stores

in 4 countries; Australia, New Zealand, -ALAYSIA AND THE 5+ 7ITH SITES CONlRMED to open in Saudi Arabia, Singapore and China, further expansion is expected.

Theobroma have opportunities currently available throughout Australia, New Zealand and other countries across the globe.

Experienced Team A professional team backs the franchise at Theobroma with extensive franchising, marketing and retail experience. The store design and layout is appealing to a broad range of consumers. Our coffee blend

is specially roasted for us by our Italian barista and is rated as one of the best in Australia. All this enhances the commercial viability and strength of the business model. The brand has 4 concepts ranging from Lounges, Lounge Bars, Pavilions, Pavilion Bars.

What the Franchise Offers s )NNOVATIVE AND UNIQUE CONCEPT that includes all of life’s pleasures.

Chocolate, Coffee, Food, Alcohol and Retail. s (IGHEST QUALITY CHOCOLATE PRODUCTS

s 0ROFESSIONAL TEAM WITH A RANGE OF SKILLS to assist you. s %ASY TO MANAGE AND FULL TRAINING provided. s 3ITE SELECTION lT OUT EXPERTISE AND property leasing experience Franchise Details For further information on franchise opportunities please contact Benjamin Fernandes our franchise and operations manager today +614 31 727 004 or email ben@theobroma.com.au or complete the ONLINE &RANCHISE %NQUIRY &ORM AVAILABLE AT www.theobroma.com.au

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Lorelle Frazer

Achieving

Franchise

SUCCESS

Lorelle Frazer, Director, Griffith University’s Asia-Pacific Centre for Franchising Excellence

F

ranchising can provide an excellent vehicle for business success. However, ‘success’ means different things to different people so it is important to select the right franchise system for your definition of the word.

1. Not everyone will be suitable for franchising

Firstly, it’s important to understand not everyone will make a good franchisee.

If someone who isn’t suited to franchising purchases a franchise it is likely to cause headaches for both the franchisee and the franchise head office, and lead to franchisee dissatisfaction in the future.

Research recently released by Griffith University’s Asia-Pacific Centre for Franchising Excellence reveals a number of factors that impact on franchisee success. Among these factors were personality, adaptability and decision-making autonomy, to name a few.

Personality-wise, if a person is ‘too entrepreneurial’ they are likely to get frustrated by the restrictions of franchising, as franchising is based on following a tried and tested system, which may limit a franchise owner’s ability to innovate.

When a franchisee tries to implement their own way of doing things they’re likely to run into resistance and conflict with the franchisor or head office.

‘Success’ might be achieving a better work-life balance, earning more money, the ability to earn a relatively passive income, or any number of criteria.

Some franchises may offer the opportunity to earn more money; however, they may require the owner to be more involved or work longer hours in the franchise.

Some people will be willing to make this trade off, while others may be happy to earn (and work) less in exchange for having more time with family and friends.

So before assessing a franchise opportunity you need to decide, “what does success look like to me?”

Once you have your vision of success, there are other considerations to also be aware of when deciding which franchise to buy.

Following are seven aspects to consider for achieving success as a franchisee:

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Lorelle Frazer

of Conduct and how to conduct effective due diligence (as well as some of the common mistakes franchisees make), the Asia-Pacific Centre for Franchising Excellence offers a free online pre-entry franchise education program short course, funded by the Australian Competition and Consumer Commission.

The course comprises five short modules, and includes a range of tools and tips to help you with your due diligence. You can find out more on the Pre-Entry Franchise Education Program at: http://www. franchise.edu.au/pre-entry-franchiseeducation.html.

3. Education does make a difference to franchisee satisfaction

Often there is a valid reason for a procedure or system to be a set way, so although a franchisee may not understand or disagree with the rationale behind it, it is still important for the systems to be followed.

Interestingly, Centre research shows most unsuccessful franchisees deviated from the franchisor’s system, whether through offering different products, pricing or other forms of non-compliance, which is something to keep in mind.

franchise royalties to the franchisor which are often based on your sales (not profit), although how these are calculated varies from franchise to franchise. The majority of franchise systems also have a marketing fee you’re required to pay, in addition to money you’ll need to invest into local area marketing.

2. Understand your requirements as a franchisee

50

As mentioned above, as a franchisee you need to follow the systems and processes outlined by the franchisor, even if you don’t understand the reasons behind them.

You’ll also be required to pay ongoing

You may also be required to source all stock from the franchise suppliers (some franchises have an exception to this rule). The benefit is the groupbuying leverage generally means you can get the best price by using the franchise supplier. Even if you can get a better price through an alternative supplier you may still have to purchase through the franchisor supplier.

To get a quick overview of your rights and requirements as a franchisee and a basic understanding of franchise regulations, the Franchising Code

Education performs an important role in better preparing prospective franchisees.

This statement is supported by research, funded by the Treasury, into the effectiveness of the Pre-Entry Franchise Education program.

The research reveals people who complete the pre-entry franchise education program enter franchising with much more realistic expectations resulting in higher satisfaction levels, and a greater appreciation of factors that influence their franchise unit’s performance.

The better understanding you have of franchising before you sign a franchise agreement and the more due diligence you do the better prepared you will be, so take time to do your research thoroughly.

4. Don’t take on too much debt

Another key finding from Centre research is the adverse effect of taking on higher levels of debt when operating a business.

Although some franchise systems have bank accreditation that allows

Achieving franchise success

franchise partners to take on higher levels of debt, by borrowing against the business rather than just property as security, this may not always be the best option.

Recent research into franchisee and small independent business survivability found the higher level of debt taken on by a business, the more likely it would fail.

This is because in tough economic times, the higher the level of debt the harder the loan can be to service.

Franchisees need to carefully consider the level of debt they take on, and consider a ‘worst case scenario’ for unforeseen expenses when assessing franchise opportunities.

It’s also important to remember, with a few rare exceptions, businesses will not be profitable from day one so you also need to ensure you have enough capital to cover business operating

expenses until the business reaches breakeven. It’s not uncommon for this to take up to two years and sometimes even longer.

The franchisor and existing franchisees may be able to provide some insights into how long this usually takes; however you will need to do your own calculations too.

provided to new franchisees tends to focus solely on these operational aspects. However, there are a number of key basic business skills a franchisee will require to improve their chances of success.

Skills, such as understanding the difference between cash flow and profit, business planning, managing staff, calculating breakeven, and basic marketing, are all essential for franchisees and it’s highly recommended to invest in developing these skills prior to entering franchising.

Fortunately, if this is an area in which you feel you need to improve your business skills there are a number of business courses available, including the Franchise Business Management Essentials online short course developed by the Centre. Find out more information on the online short course at: http://www.franchise.edu. au/business-management-essentials. html.

5. Basic business skills are important (and can sit outside franchisor training)

Although franchising is based on replicating systems and procedures, these generally focus on the operational aspects of the business – how to make a coffee, operate the company’s computer systems, and the like.

In line with this, franchisor training

6. Get the right advice

In addition to doing your own calculations and assessment of franchise opportunities it’s also important to get professional advice.

Alarmingly though, research conducted by the Asia-Pacific Centre for Franchising Excellence reveals prospective franchisees generally don’t conduct much research before buying a franchise and are even less inclined to invest money into the due diligence process.

However, saving a few dollars in the short term may mean losing everything in the long run. If you’re not prepared to invest in the right advice to make your business a success, perhaps you shouldn’t be investing in a business.

Ideally franchisees should at least seek professional advice from a good franchise accountant, a good franchise lawyer and a franchise or business consultant.

51

Lorelle Frazer

It’s also strongly recommended that you seek advice from professionals who have franchise experience, as franchising is a unique business structure.

7. Support of family and friends is vital

Having support of family and friends when embarking on a business venture (whether franchised or independent), is also important.

Getting the business up and running is a big and time-consuming commitment, and you will need your family’s support. You may need their understanding as the business may take priority over some key family events, especially in the early days.

People don’t realise it, however when they first start a business many people work 60+ hours a week, which doesn’t leave too much time for other priorities.

Ask existing franchisees about the hours they worked in the first few years of operation. This should provide you with an idea of the time commitment you’ll be required to make, to make the business a success.

It’s important your family understands this before you start (and will make your life easier during what is potentially already a stressful time).

The most important element however, when deciding which franchise to buy (and even if franchising is for you), is to take your time, research your options and think things through before you sign the franchise agreement. This is the best approach to achieving franchise success.

Lorelle Frazer, Director, Griffith University’s Asia-Pacific Centre for Franchising Excellence W: www.franchise.edu.au/ W: business-management-essentials

52

Kristie Piniuta

Growing

into a

MULTI-UNIT FRANCHISEE Kristie Piniuta, Principal, Kubed Legal

M

ulti-unit franchising, when a franchisee owns two or more units from the same franchise, is steadily increasing in Australia, particularly amongst retail franchises.

While it does have some distinct advantages, multiunit franchising isn’t for everyone, and franchisees who may be considering growing their business in this way, should consider a number of factors before doing so.

Multi-unit franchising trends For some time now, multi-unit franchising has been very prevalent in the United States. In fact, according to the US franchising research firm FRANdata, multi-unit operators own 53 per cent of franchise units in the US. In Australia, that figure is much lower, but it is growing. According to PwC’s Franchise Sector Indicator report in August 2011, 11 per cent of franchise units in Australia are owned by multi-unit operators.

Professor Lorelle Frazer, Centre Director and Lead Researcher at Griffith University’s Asia-Pacific Centre for Franchising Excellence says that while Australia’s number of multi-unit operators is relatively small, it’s increasing, and this is because franchisors are starting to recognise the value of expanding from the inside out.

Retail franchises and multi-unit operators Multi-unit franchising is more common amongst retail franchises, because the benefits tend to be greater. That’s because these businesses are more

scalable, so franchisees have more to gain through increased buying power and economies of scale.

Service franchises however, where the business owner provides the service to the end user, may struggle to reap the same rewards.

In Australia, some franchise systems in particular, have large numbers of multi-unit operators.

According to PwC’s Franchise Sector Indicator report in August 2011, at Anytime Fitness (fitness clubs with 24/7 access) multi-unit operators own 50 per cent of the franchise units. Similarly, in September 2012 the PwC report noted that 44 per cent of 7-Eleven’s franchise units were owned by multi-unit operators. Salt therapy and wellbeing centres, Salts of the Earth, have a franchise recruitment strategy to attract prospective multiunit operators from the outset. Obviously, in

53

Kristie Piniuta

these cases, both the franchisors and franchisees see real benefits in the multiunit franchise model.

Multi-unit franchisee award winners Matt Walker and his brother, Brad, are examples of successful multiunit franchisees. Matt and Brad own three Grill’d franchises at Knox Ozone, Camberwell and Southland, and they were named as the Victorian winners of the multi-unit franchisees at the FCA Excellence in Franchising Awards three years running: in 2011, 2012 and 2013.

The Walker brothers owned the very first Grill’d franchise in 2006, which was at Knox Ozone. Matt and Brad chose Grill’d because of its strong brand, its robust business model and because they felt that the business had the ability to scale up, without compromising the customer experience. Also, as Brad worked with Grill’d prior to the business becoming a franchise, he had an insider’s knowledge of its incredible potential.

54

Advantages of multi-unit franchising The success of Matt and Brad’s businesses proves that there are some significant advantages to growing into a multi-unit franchisee.

One important advantage as Matt sees it, is that multi-unit operators have the opportunity to expand their skills and become more management focused.

“Multi-unit management is what I know well and enjoy doing. Working on the business, rather than in it all of the time, allows me to add skills to the business that I wouldn’t be able to do if I was in the restaurant all day.”

Another advantage that we’ve already touched on, is that multi-unit operators have the potential to achieve significant economies of scale. Staff training, management systems and advertising spend for example, are all more efficient when the cost is spread over two or more franchise units.

There’s also the potential for cost savings as multi-unit operators have

more buying power, and may be able to negotiate a better price for the goods they need.

And of course, with each new franchise acquired, there’s less time spent on understanding the business and setting up new systems.

Matt also believes that, with more franchise units, there’s more chance of financial reward and staff development.

“Theoretically, we have greater opportunities for financial success for us, and growth opportunities for strong people in our business.”

Challenges of multi-unit franchising There are however, challenges to being a multi-unit franchisee too. Firstly, there are the extra costs required to manage a bigger business, and there’s also increased financial risk. Matt says, “As multi-unit franchisees, we have greater financial exposure and therefore risk with the banks.”

There’s also the risk of losing sight of

GROWING INTO A MULTI-UNIT FRANCHISEE

the reason the franchise exists in the first place - the customer. “If we didn’t manage it properly, we could lose control of the instore experience that you, as a franchisee, provide when you’re there.” says Matt.

Consider the structure of your business If you’re considering growing into a multi-unit franchisee, there are many considerations. It’s prudent to obtain independent legal and accounting advice at the outset. Whether a multiunit operator will be one entity, or whether each franchised business will be treated as a separate legal entity, is the first consideration. Your accountant or lawyer may even recommend a more sophisticated model.

It will also be important to consider how tax, profits and losses should be treated.

For example, what are the grouping implications?

Consider the support you’ll receive from the franchisor Another area worth investigating is the support and benefits you might expect

to receive from the franchisor. Some franchisors for example, will encourage multi-unit operators with ‘friendlier’ selected fees and charges. For example, franchise fees, training fees or ideally, services fees, may be lowered, where it is likely that less support will be required.

Franchisors might also consider waiving or amending some of the standard clauses in the franchise agreement for multi-unit operators. For example, a proven franchisee may not be required to provide personal guarantees. The multi-unit operator may be permitted to aggregate sales between businesses for rebate purposes.

There are many practical benefits that may be offered on a day-to-day basis for multi-unit operators too. According to the PwC Franchise Sector Indicator report in September 2012, at 7-Eleven for example, multi-unit operators get access to staff training tools, as well as systems that allow operators to check the daily sales and store reports for all of their units from a single store. They also get access to a District Manager, and they attend regular meetings where 7-Eleven asks if they have any problems

and how they can assist.

Multi-unit operators may also be involved in the franchisor’s advisory or marketing committee.

Investigate whether there are different agreements for multi-unit operators On the other side of the coin, it is important for the franchisee to understand what agreement(s) the franchisor uses for a multi-unit operator.

The franchisor may require the multi-unit operator to enter into one agreement that covers all franchised businesses.

Alternatively, a separate agreement for each franchised business and an over-arching multi-unit agreement may be preferred by the franchisor. Multiunit agreements may include very comprehensive minimum performance criteria, restraint provisions, divestment rights for the franchisor, and cross default clauses.

Typically cross default clauses provide that a breach of one agreement is a breach of the other agreements between the franchisor and the franchisee. Irrespective of this, the Franchising Code of Conduct must be complied with, in respect to any termination of a franchise agreement.

Also, the franchisee may have an opportunity to negotiate additional training clauses in multi-unit agreements to ensure it receives the training and support it needs from the franchisor.

Get advice and plan early It’s important that franchisees with the ambition to become a multi-unit operator plan early. Obtain independent legal, accounting and business advice on structure, tax, accounting and multiunit agreements as soon as possible.

Consider your financial and leadership readiness, and what infrastructure will be required for expansion.

Tips from a multi-unit operator What advice would Matt Walker give to franchisees who are considering growing into multi-unit operators? First

55

Kristie Piniuta

and foremost, Matt says, is family support. “Our family is absolutely critical to the success of our business, both in terms of supporting our goal to have a work/life balance, and in terms of trust.

Without their trust, we wouldn’t be able to continue to grow and expand.”

Matt also recommends that franchisees research the new opportunity thoroughly. “Research the potential new opportunity extremely well as you will be risking your original franchise if you’re not successful.” This research should involve gaining a thorough understanding of the “extra costs involved in running more than one site.”

You should also understand what criteria the franchisor may need you to meet. Many franchisors will require franchisees to meet specific multi-unit operator criteria, including financial standing, the health of the franchisee’s existing franchise business, and strong management and business planning skills. Undoubtedly, any history of

56

breaches is likely to be considered too.

Also, it might seem obvious, but start out with one unit, and then add more from the same franchise. Don’t start out by purchasing two units upfront for example. “If possible, stay within the existing brand for as long as possible,” says Matt.

Multi-unit franchisees also need to consider whether or not they have the right personal characteristics. They need to be the type of person that can hand over control, and they need to possess strong skills and experience in both management and business planning. The difference between a single-unit franchisee and a multi-unit franchisee, is that the multi-unit operator is working on the business, not in the business. They need to have the big picture, mentally.

Following on from this, it’s critical that you have honest, hard-working and reliable staff that you can delegate to.

Also “ensure you instil ‘your’ culture into

the entire business, as you can’t be in two places at once,” says Matt.

Spend time on getting your systems right too, as they’ll drive efficiencies across your business. Matt says, “We have a robust internal management system that works well for us operationally and in representing the brand.”

Finally, to help your business grow, help your staff grow too. Matt says, “As a multi-unit operator I can provide real growth opportunities for strong people in our business.”

And what does the future hold for Matt?

“I would love to stay as a multi-unit franchisee for a long time. I would like to have one more restaurant in the near future, and I hope we can assist Grill’d with their expansion plans.”

Kristie Piniuta, Principal Kubed Legal E: kristie.piniuta@kubedlegal.com.au W: www.kubedlegal.com.au

Kevin Bugeja

How do I

Franchise

my business?

Kevin Bugeja, Managing Director, Franchise Selection

S

o you think you may like to franchise your business but are not sure if this is the right way to go or if your business is even suited to franchising.

At Franchise Selection we see many concepts that struggle to expand or find franchisees once they are established, as they did not use a franchise consultant that understands franchisee recruitment.

They may have just created a great set of franchising documents (or perhaps not so great) as there are franchise consultants and there are great franchise consultants.

Secondly, the consultant should also ensure it is something that people will ultimately want to own and will leave their jobs for. We find the best franchisees are ultimately still employed but looking for that opportunity to start again, perhaps in an area that they have no experience of or formal training for, which is why they will be attracted to a franchise in the first place. The business also needs to have a sense of appeal, the best test for this is what we call the simplicity test. If the business is simple to explain and simple to run then you will normally find franchisees will be attracted to the model. This is really important when considering franchising your business as there is no point building something you can’t sell, the other alternative may be just to expand your company operations yourself.

Just because a particular business can be franchised does not mean it should be franchised.

Any business owner who is considering expansion would be well advised to assess whether franchising or company-owned expansion is a better alternative for growth before embarking on either strategy.

But what kinds of factors need to be taken into account? And how do you go about making the decision? Perhaps the best way to start is by understanding the relative advantages of each path, and the myths that surround them.

The Advantages of Franchising Franchising, as a growth vehicle, has several distinct advantages over the alternative of company-owned expansion. In a nutshell, people turn to franchising for four reasons: capital, motivated management, speed of growth and reduced risk.

First of all, since the franchisee provides all the capital required to open and operate a unit, it allows you to grow using the resources of others. By growing using other people’s money, you’re virtually unfettered by capital when it comes to your ability to grow.

Moreover, since franchisees are highly motivated by the investment of their own money, combined with the fact that you’re usually compensated based on the top line (with royalties) instead of bottom line performance, you’ll probably have far

57

Kevin Bugeja

on franchising seems to have come in waves. Some years ago, there were a number of cases involving the proper use of advertising funds. As decisions were reached and case law established, we saw fewer and fewer such lawsuits.

Later, we saw several lawsuits on the issue of territorial encroachment. And again, as decisions were reached and case law established, fewer such lawsuits occurred. Why have these lawsuits subsided? Because the lawyers who specialise in franchising have followed these cases closely and have learned how to write clauses in their contracts that allow franchisors to avoid such litigation. The fact is, the franchise agreements that are written today afford you even more protection than those written a decade ago - as long as the right lawyer is drafting the agreement.

fewer problems managing your growth.

And since the addition of each new franchisee brings another ‘body’ into the organisation, you can also leverage off of the efforts of these franchisees when it comes to site selection, lease negotiations and other startup functions - allowing you to grow with fewer internal resources as well.

The combination of these factors provides you with another significant benefit: reduced risk. You can grow to hundreds or even thousands of units with a limited investment and without spending any of your own capital on unit expansion.

Debunking the Myths Franchising also harbors its share of misconceptions. The first and foremost among these misconceptions is that franchising is a legal minefield simply waiting to explode on some unsuspecting franchisor.

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The fact of the matter is that franchising need not be any more litigious than any other endeavor and, in fact, may be considerably less so.

But let’s face it we are becoming a more and more litigious nation and anyone can sue anyone else for seemingly anything - including the coffee spilled on one’s lap - so there is no absolute proof against litigation but it is interesting to note that less that 4 per cent of the nation’s franchisors were involved in any kind of litigation with franchisees last year.

That said, it is important to understand a few reasons why franchising is actually less prone to litigation.

First of all, the typical franchise agreement is a very one-sided document. And, if written by a lawyer who specialises in franchise law, it is likely to afford you a great deal of protection.

Over the years, the litigation centering

The two issues that always remain ripe for litigation, of course, are violations of the franchise code and fraud in the inducement of selling a franchise.

But even these issues can be largely inoculated against. First and foremost, train all your people on franchise law and, of course, hire a good franchise lawyer. Be sure everyone on your staff is scrupulous in their honesty.

Mystery shop your recruitment team and, of course, ask each and every franchisee in their closing interview about the recruitment process and any representations that were made.

Many franchisors will use a written ‘representations checklist’, and some have gone as far as recording those interviews. And, lastly, institute a no tolerance policy if you do find any infractions.

On the upside, franchising affords you a significant ‘liability tradeoff’. In other words, when making a decision about franchising versus company-operations, you need to consider the litigation exposure you are avoiding as a part of this same equation.

Yes, as a franchisor, you gain some potential contractual liability with each franchise agreement you sign. Every time you sign any contract, of course,

How do I franchise my business?

you’re obligated to live up to the letter of that document. And while these documents are one-sided, there is no denying the potential liability.

But consider the alternative of company-owned operations. With company-owned operations, you have the liability for every lease you execute - whether it’s for equipment, a vehicle or a building. In franchising, that liability is the franchisees. With company-owned operations, you have the liability for every employee you hire - personal injury, sexual harassment, discrimination, employment law, crime in the workplace, the list goes on and on.

Again, with franchising, that employment liability is largely that of the franchisee.

The same holds true for customer liability - everything from breach of contract to personal injury.

To be clear, franchising may not stop someone from suing you, but if you have a well-written contract and a well-written operations manual (allowing you to avoid claims of negligence and inadvertent agency), the liability will likely be limited to the franchisee. Add to that other protections (such as the requirement of the franchisee to obtain insurance coverage and name the franchisor as the co-insured), and it becomes readily apparent that significantly more liability is associated with the growth of an equal number of company operations.

The second big myth in franchising involves control and the improved unit-level performance that some argue comes with it. Control advocates believe the ability to terminate employees at will is a big advantage, and, of course, with company

operations, you can hire and fire at your own discretion. While you have a great deal of control over unit operations in a franchise, terminating a franchisee is certainly more difficult.

We would argue, however, that the ability to terminate does not equal improved unit operations or brand performance. Both independent studies and our own observations of franchisors have repeatedly shown that similarlysituated franchisee-operated sites typically outperform their companyowned counterparts in almost every imaginable category - from revenue to perceived cleanliness to customer satisfaction.

Why? Two reasons: First, franchisees are highly motivated and take a pride of ownership that is difficult to instill in someone with nothing on the line. Their franchise is their business, and thus they usually keep it cleaner and run a tighter ship than their non-franchisee counterparts. Instead of constantly training and re-training and hoping for the best, franchisees develop a depth of knowledge and experience that is virtually impossible to replicate in a company-owned operation at the unit level.

But while franchisees not performing up to your standards can always be terminated, of course, the process can be slow. And if you have a franchisee living up to the letter of the agreement and operations manual, termination will not be an option.

This is why the process of franchisee selection is so important to franchisors.

If you choose the right franchisee, these issues likely never arise. Choose the wrong franchisee, and you may need to live with your mistake for years.

Kevin Bugeja, Managing Director Franchise Selection P: 1300 FRANCHISE (372 624) E: kevin@franchiseselection.com.au W: www.franchiseselection.com.au

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Specialist Industry Knowledge Acting for Franchisees and Franchisors Australian and Worldwide Affiliations

Wisewould Mahony is a leading Australia Firm that specialises in the area of Franchise Law

Lawyers in love… with franchising The Firm offers Franchisors a broad range of services including:

We offer Franchisees a broad range of services including:

• Consultancy and advice on establishing new franchised system;

• Fixed fee, quick turnaround franchise assessment for franchisees;

• Assessment, review and upgrade of existing franchised systems and documents;

• Advice regarding rights and obligations under the Franchising Code of conduct;

• Systems, legal and Trade Practices compliance;

• Risks of Franchising and solutions to reduce exposure;

• Dispute resolution, solutions and strategies; • Intellectual Property, protecting your copyright/ brand; • Structuring of the Franchisor considering legal, taxation and asset protection; • Master Franchise Agreements; • International Franchising and support worldwide - US/Europe/India/New Zealand; • Access to a network of leading Consultants in the franchise industry;

• Structuring of the Franchise from legal, taxation and asset protection perspectives; • Access to specialised Accountants with franchise expertise • Dispute resolution strategies and solutions without litigation; • Acting for franchise advisory councils and representative franchisee groups; • ACCC complaints and investigations.

• Trade Practices, ACCC investigations and prosecution.

Wisewould Mahony | Lawyers

We work as partners with our clients and enjoy our clients’ success!

419 Collins Street | Melbourne VIC 3000 p +61 3 9612 7297 | f +61 3 9629 4035 enquiries@wisemah.com.au

Tania Allen

Personal Attributes For

SUCCESS Tania Allen, Founder, Vision Alliance

I

f you were given a magic wand and had the opportunity to wave it over your business and your life what would you change? What things would stay the same?

Most successful people when asked what the secret to their success has been have responded with: it’s in the uncanny ability to channel focus in a singular direction. To focus is a two-part process: it’s a clear vision, and it’s waking up as the person who can make the vision occur.

Let’s explore some of the key personal attributes for success.

Know what you want It appears to be an obvious one however you would be surprised to learn that a very small percentage of business people know exactly what it is they want and stay focused to its achievement. Most have a few options available to them and therefore fail to take the necessary actions that help them realise their goals faster. Not being 100 per cent clear about what you want can open yourself up to falling short.

The first place to start is to take a pen and piece of paper and write down exactly what it is you want.

Be sure you write down what you want in all key areas of business and in life. It’s important to be balanced in this. Writing down what it is you want will help clarify and solidify in your heart and mind whether it’s really what you want.

The best way to predict your future is to create it!

How you write down what you want is very important, so as you begin the first step of writing down your goals, make sure your outcomes meet the CREATE critera.

C - Clear and Concise R - Realistic E - Ecological A - As if Now T - Timed and Toward What You Want E - End Step / Evidence In short, it is important what you want is expressed in a clear-cut way. It must be clear, specific and concise. Remember we don’t get what we want, we get what we expect, so it’s important when writing your goals to be sure you set ones that are realistic and you know you can achieve them. It is a good idea to run an ecology check on your goals, which simply means looking at the consequences of achieving that goal. You can do this simply by asking yourself: is this outcome good for me, good for others and good for the planet? Be sure to always write goals in the present tense as once the mind has fully imagined something, it makes it far easier to accomplish it. Although you will write your goals in the present tense you still must put a future date or time to your goals to indicate when you wish to achieve this outcome, even if it’s tomorrow

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see yourself signing the agreement and banking the deposit.

Now that you have clarity around how to write goals it’s time to implement it.

Take action and come up with a good two week, one month, three month, six month and 12 month goal that will move you closer towards your vision and achieving what it is you want.

What You Focus On Really Determines Your Reality Warren Buffet believes what contributes to overwhelming success is…. “what we focus on and equally important what we choose not to focus on contributes to whether one achieves success or not.”

A successful person is one who has developed the ability to focus and maintain that focus on clearly identified and specific goals. Successful people also understand that for them to reach their targets they need to take consistent action to bring them closer and closer to where they want to be. Without action, nothing will be achieved.

Success is always in the follow through.

How well you plan won’t determine your success. Your success will always be in how well you execute and implement your plan.

Your results are clearly determined by what you focus on. This means you have every opportunity to change any and every aspect of your life, starting right now!

You Must Assume 100% Responsibility For Your Success

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or something small. The T in CREATE

end step is for your goal. The end step

also stands for toward what it is you

or evidence is the last thing that has to

want. Your goals should always be

happen so that you know for sure you

stated in a positive way. State what you

have achieved your desired outcome.

want rather than what you don’t want.

E.g. by 31 March 2014 you want to

Finally it’s important to know what the

attract a new client therefore you may

If you want to be successful, no matter what success means to you, you have to assume 100 per cent responsibility for everything. There are no excuses.

There may be setbacks or economic downturns, or problems that affect your business. There may be situations you don’t like, peers within the network may irritate you, and the direction of the business may turn a corner in the opposite direction you were hoping for.

While those things definitely have an impact on you, the way you do business

Personal Attributes For Success

and the sales you make, it is important to realise that regardless of everything, it is up to you, and you alone, to accept responsibility for the success of your business and do what it takes to make it a success.

Who are you blaming right now for your shortfalls? We never want to look at where the real problem might be, but it’s important to start to realise that your attitude towards your success starts with you.

Take some time right now to think about yourself just for a minute. It’s time to stop looking outside of yourself for the answers. What you sow, so shall you reap. If you are reaping well from the seeds you have sown then that’s fantastic. Think of some new ways to challenge yourself and reach new heights of success. If you are just not happy with what’s happening in your world right now, you MUST assume 100 per cent responsibility for everything; your attitude, your beliefs, your actions, your wins and your shortfalls.

Model The Change You Want To Be Modelling is something you have been doing your whole life without being aware of it. The only problem is that most of us model haphazardly without conscious awareness.

There are two types of modelling: inside and outside modelling. In the simplest form modelling allows you to access the tools, strategies, and mindsets of successful people so that you can expand your references and play a different game of life on a larger and more exciting playing field. ‘Fake it ‘til you make it’ is a long held paradigm for success. Far from being dishonest, this principle simply harnesses the power of the mind for accelerated change. Your mind does not know the difference between something that has happened and something you vividly imagined. By identifying new beliefs, values, attitudes and decisions that have already worked for someone else you get the inside knowledge of the rules by which to play your new game. Then you

can set out to master the same skills and employ the same strategies. Why reinvent the wheel when you can learn from the best? These individuals have become masters because they have crafted their rulebook and congruently communicated their vision to the world.

They have been clear about who they are, what they stand for, and what they want to achieve, and they have confidently expected to achieve it. You can do the same.

Discipline Once you have decided what it is you want to achieve, you have your vision in place and you know how you are going to achieve it, a disciplined approach must be part of your everyday.

Have you ever wanted to shift a few kilos, get fit or accomplish some other goal, only to find you have lacked the discipline to see it through? We expect everyone else to be disciplined in their work day so that they can achieve as much as they can, so it’s important to expect it from yourself.

Daily planning will help you maintain discipline. Knowing what steps and actions you need to take and knowing they are moving you closer to achieving the bigger picture (your desired

outcomes) will make it easier to stick to your plan.

Adopt An Attitude For Gratitude One of the best ways to start changing your attitude is to start adopting an Attitude for Gratitude. It’s very hard to bring good into your life if you are not grateful for what you already have.

There is always going to be someone else in this world worse off than you are. They may be a competitor, a friend or a complete stranger. Start each day by saying thank you! Giving thanks for what you already have will open the doors for you, and faster than you think.

Being critical of others, blaming, complaining, feeling tension, rushing, choosing to be in a bad mood are all signs you are not being grateful.

Gratitude can transform your life. Stop allowing minor things to get in the way of your transformation and the life you deserve.

Adopt Unwavering Self Confidence in Yourself Most successful people have a certainty and willingness to do whatever it takes to achieve success, however it often comes across as brash.

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place of power, energy, enthusiasm and success, you will never look back.

It’s important to also let go of all fear-based attachments. I have been working on this with one of my own coaches and it’s one that successful people before me have done. To be successful, it’s important to release the fear-based attachment to certain outcomes and of being, doing or having anything that you don’t perceive to be currently in your world. It’s about releasing the fear and having patience, living in the moment and pouring your passion into every minute of the day.

TIME TO TAKE ACTION • Define what success means to you.

• Decide what it is you want.

• Be sure to write it down clearly and concisely.

• Start catching your ANTS Automatic Negative Thoughts.

• What new attitudes can you adopt? Write them down.

• Adopt an Attitude f or Gratitude.

Start keeping a gratitude journal and write in it daily.

• Be clear about your vision.

• Be sure to write it down clearly and concisely.

Success has nothing to do with luck, to be extraordinary takes vision and a willingness to work harder than most people would ever dream of doing. This is the attitude of every highly successful person. What people might perceive as arrogance isn’t always boasting. It can come from a strong commitment to yourself and to your dreams. That’s the foundation of your certainty, your belief, and your patience. The key, of course, is to balance it all with humility.

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Feel the Fear and Do It Anyway Now I am not just throwing this phrase out there because a lot of gurus use it. Fear is a real contributing factor to many business owners not realising their true potential, including me. What is important to realise is FEAR is simply False Emotions Appearing Real. Once you acknowledge that, and take control of those emotions and manage your way forward through that fear to a

• What can you do to ensure you stay disciplined and focused on achieving your desired outcomes?

• What actions will you take over the next 30 days to help you move closer to your dreams and goals?

Tania Allen, Founder Vision Alliance P: 1300 764 920 E: tania@vision-alliance.com W: www.vision-alliance.com

FCA

Franchising in Australia

T

he Franchise Council of Australia Limited (FCA) is the peak body for the $131 billion franchise sector in Australia, representing franchisors, franchisees, service providers and advisors to the sector. The FCA is a nationally incorporated not-for-profit association with a national head office based in Melbourne, Victoria.

The FCA’s main aim is to help people get into franchising and ensure the sector they are joining is as good as it can be. This means promoting best practice in the sector and providing the education and other services necessary to ensure a healthy sector constantly striving to lift its own standards.

The FCA assists stakeholders in the Australian franchise sector in a variety of ways, to ensure the sector is a vibrant place to do business.

Membership of the FCA is voluntary, and is open to any individual or organisation involved in the franchising sector, including; franchisees, franchisors, lawyers, accountants, banks, consultants, academics, publishers and many more.

Whether offering advice on best practice franchising, educating government on policies affecting the sector, promoting franchising in the media or providing professional development services to its members, the FCA does its part to make the sector a positive, sustainable place to earn a living.

The FCA is closely affiliated with franchising associations around the world, and is a founding member of the Asia Pacific Franchise Confederation (APFC). It is also a member of the World Franchise Council (WFC) and for 1999 and 2000 was its secretariat.

Membership Benefits Credibility – maintained through the FCA member standards and the Franchising Code of Conduct; Professional support – through education programs, networking opportunities and regular events; Representation – ensuring members’ voices are heard by governments, regulators and other important groups.

Membership also means solidarity. FCA members belong to an association where their peers work together for the betterment of the sector. FCA members share a common method of doing business – not a common business. For this reason, franchisors, franchisees and suppliers can freely exchange ideas without fear of losing their competitive edge.

The FCA currently has more than 650 franchise systems and suppliers in its membership base. This strong commitment to belonging demonstrates the relevance and value brought to the sector by the FCA.

Major services and initiatives The FCA recognises that its members have different needs, and that different types of members should co-exist harmoniously. The success of franchising depends on successful franchisors, and this, in turn, depends on profitable and happy franchisees.

The FCA works constantly to ensure that all activities and services which benefit franchising will benefit the broader community – including franchisees, franchisors, employees and their local economies and communities.

As well as commitment to the highest industry standards, the FCA facilitates a number of services and initiatives to assist in promoting and advancing

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FCA

the role of franchising in Australia, as well as supporting its members.

The FCA Franchise Academy The FCA Franchise Academy is the premier training provider for the sector committed to providing franchisors, franchisees, franchise consultants and suppliers with the best education programs available.

The FCA Franchise Academy aims to provide both franchise-specific and generic business skills training and education for pre-entry, in-market and succession (exit) to all organisational levels. The establishment of the FCA Franchise Academy coincided with the introduction of nationally recognised qualifications in franchising.

In 2012 The FCA Franchise Academy launched the Certified Franchise Executive program (CFE). The CFE is the only internationally recognised professional accreditation program for franchise executives. It is an educational framework designed to enhance the professionalism of franchising by certifying the highest standards of quality training and education.

The program offers existing and aspiring franchise professionals and

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entrepreneurs the opportunity to grow professionally and reach a recognised standard of excellence within the local and international franchise community.

Supplier Forum Established in 2008, the objective of the FCA Supplier Forum is for suppliers to the sector to advise the FCA on what products and services they expect and need from their industry representative body.

The FCA recognises that a franchise cannot sustain success without the assistance of the many and varied consultants, services and business systems they provide.

Suppliers such as consultants, lawyers, finance, IR companies, software companies and many more, constitute the bridges that allow franchisors and franchisees to travel above the competitive landscape, on their way to a sustainable commercial advantage.

Women in Franchising Committee The number of women participating in small business and franchise ownership is increasing, with almost 28 per cent of franchised units predominately owned

or operated by females (Franchising Australia survey).

In 2007, the FCA announced the introduction of the Women in Franchising Committee (WIF), dedicated to promoting and advancing the achievements of women in franchising and small business.

The aim of the WIF Committee is to increase female participation in franchising. It aims to be a professional, organised group within the FCA that will provide women inside and outside the sector with information and encouragement, as well as genuine opportunities for contribution, networking and professional development.

The National Franchise Convention The FCA hosts the annual National Franchise Convention. The Convention brings together the Australian franchise community – including successful business people, CEOs, government officials and industry advisors – to enjoy education, networking and business development opportunities.

Traditionally a three-day event, the National Franchise Convention also

franchising in australia

includes a trade exhibition where suppliers to the franchise sector can showcase their products and services.

The convention is open not only to those in franchising circles but also to the small business sector generally and it is not necessary to be an FCA member to attend.

The 2014 Convention (NFC14) will be held from Sunday 26 October to Tuesday 28 October at Sydney’s Olympic Park. For more information contact info@franchise.org.au.

FCA Excellence in Franchising Awards The FCA Excellence in Franchising Awards recognise and reward companies and individuals within the Australian franchise sector and provide a platform for entrants to showcase their achievements on the national stage.

The Awards are open to FCA member companies only and are committed to ensuring that franchisors, franchisees and suppliers to the sector are appropriately represented.

Success at the Awards can increase brand recognition, customer enquiries and media coverage. It can boost company morale and help attract the best talent to companies.

The Excellence in Franchising Awards ceremony is held in conjunction with the National Franchise Convention and is the pinnacle of the franchising year.

Past winners include 2013 Established Franchisor of the Year, Specsavers, 2013 Franchise Woman of the Year, Debb Meyer (Narellan Pools) and 2013 Multi-unit Franchisee of the Year, Caroline and Paul Attard (PoolWerx) and many more.

Hall of Fame The Australian Franchise Hall of Fame was established in 2003. During its creation, the selection panel searched back to the origins of franchising in Australia and, by a meticulous process of elimination, identified the groundbreakers, influencers, quiet achievers, selfless contributors and outstanding performers who endured the trials and laid the foundations of the sector’s success.

Now, it is members of the Hall of Fame itself who induct new entrants.

The sole criterion is an outstanding contribution to franchising – whether as a franchisor, franchisee, academic, lawyer, consultant, politician, financier – whomever.

The 2013 Hall of Fame inductee is Denis McFadden, founder of Just Cuts.

FCA Member Standards Members of the FCA receive many benefits which help businesses keep informed and connected with the franchise sector and facilitate education.

One of the hallmarks of a reputable sector is a commitment to high standards of personal and professional conduct. This enhances public perceptions of franchising, helps safeguard the investments of franchisors and the businesses of franchisees, protects franchise networks from unfair or unethical attack and provides guidance for those seeking to commence their franchising journey.

The FCA encourages its members to maintain standards of conduct worthy of franchise sector professionals. The Member Standards are designed to provide members of the FCA with an authoritative guide on acceptable standards of conduct.

The FCA believes the Australian franchise sector to be well regulated with the Franchising Code of Conduct (the Code) allowing for affordable, efficient dispute resolution procedures and disclosure provisions to assist and guide the sector. It also considers that the relationship between the franchisor and the franchisee can be developed even further with best practice guidelines in the form of FCA Member Standards.

It is the FCA’s view that a member gains significant market benefit in identifying themselves with FCA membership and as such the business practice and activities of members should work towards franchise best practice.

Member obligations All FCA members are expected to conduct their franchising activities professionally and in accordance with Australian law. They are expected to comply with agreed minimum standards of conduct. The FCA considers the following standards to be relevant to members:

• Members of the FCA shall abide by all relevant State and Federal laws including, in particular, the Franchising Code of Conduct and the Competition and Consumer Act. Within 14 days of a written request by the FCA, a member shall furnish to the FCA a copy of its current disclosure document, franchise agreement and any other documentation or advertising material used in connection with the appointment of a franchise.

• No member shall imitate the trademark, trade name, corporate name, slogan, or other mark of identification of another member of business in any manner or form that would have the tendency or capacity to mislead or deceive.

• Members will become familiar with the content of these Member Standards and draw them to the attention of clients as appropriate from time to time.

• A member, be they a franchisor, vendor, franchisee, franchise broker, or representative of a franchise system should not sell a franchise if at the time the franchisor or vendor franchisee knew or ought to know that a reasonably competent franchisee would be unlikely to be able to successfully operate the franchise.

• Members are expected to behave professionally and refrain from illegal, unethical or improper dealings or otherwise act contrary to the image of franchising or the FCA. The FCA recognises that its members have different needs, and that different types of members should co-exist harmoniously. The success of franchising depends on successful franchisors, and this in turn, depends on profitable and happy franchisees. The FCA works constantly to ensure that all activities and services which benefit franchising will benefit the broader community - including franchisees, franchisors, employees and their local economies and communities.

The Franchise Council of Australia Phone: 1300 669 030 Email: info@franchise.org.au Web: www.franchise.org.au

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FANZ

Franchising in New Zealand Graham Billings, Executive Director, Franchise Association of New Zealand

T

he Franchise sector of the New Zealand economy is substantially larger than most people realise. The number of units operating with business format franchise systems has increased considerably since 2003 when a major survey was conducted.

The Franchising New Zealand 2010 survey conducted by Massey University, Auckland and Griffith University, Queensland found 423 active franchise systems in New Zealand compared with an estimated 350 in 2003. The survey also estimated a total 23,600 franchisee units, which was a 92 per cent increase over the seven years.

The most recent survey, Franchising New Zealand 2012, however, found that system growth had slowed in the previous two years and that there were now approximately 446 active business format franchise systems. Whilst the number of franchise units had fallen slightly to 22,400, the level of employment in the franchising sector had grown by more than 25 per cent to over 100,000 people.

The franchise model is operated across all sectors of business. In New Zealand, franchising has comparatively fewer businesses in the retail sector compared with many other countries, but is comparatively stronger in home and business-tobusiness services. Indicative of the entrepreneurial spirit of New Zealanders, approximately 88.0 per cent of franchises operating here are home-grown and despite the economic situation, there are some franchise systems that are still experiencing growth.

Franchising in New Zealand continues to play an

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important role in the economy with an estimated contribution of between $19.4 billion and $21.0 billion in turnover.

The Franchise Association of New Zealand (FANZ) If you are looking for a business opportunity or needing advice on franchising, our recommendation is that you don’t sign anything until you have asked the question: “Are you a member of the Franchise Association of New Zealand?”

Members of the Franchise Association are the franchise professionals, committed to uphold ‘Best Practice in Franchising’, and the Association works hard to promote the benefits of dealing with members, both for those looking to purchase a franchise and also those who need to gain professional advice.

The benefit of FANZ membership for franchisees was recognised in the New Zealand Prospective Franchisees Survey*. The survey found that 75.7 per cent of prospective franchisees considered membership of FANZ important or very important, when considering a franchise to buy into.

As the peak body for the franchise community in New Zealand, the Association makes representations to Government on issues of concern to franchisors and franchisees including such issues as proposed legislation; new business support programmes and business taxation.

The Association often conducts email surveys of members on key issues to gain valuable feedback prior to making a submission.

franchising in NEW ZEALAND

Unlike a number of other countries in the world, including Australia, franchising in New Zealand is governed by the same commercial laws as any other business.

In 2008 the Ministry of Economic Development called for submissions on the possibility of introducing franchise specific regulations following a high profile fraud case. In 2009, however, the Minister of Commerce concluded that there was no need at that time for the introduction of franchise-specific regulations and went on to say that that there was little evidence of widespread problems in the sector. He drew attention to the Franchise Association of New Zealand’s (FANZ) Code of Conduct as an area where self regulation was working.

Despite the substantial difference in the regulatory environments between New Zealand and Australia, the two 2012 surveys show remarkably similar levels of franchising disputes.

Buying your New Zealand franchise Buying the right franchise can have many benefits over the stand-alone business, not least of which is that you can potentially purchase into a franchise system that has a proven track record and one where you will receive all the help you need to become successful.

As a prospective franchisee, an important part of your due diligence should be to establish whether or not the franchise you are considering is a Member of FANZ. Don’t be misled by a statement such as, “we are not members but we abide by their Codes.”

There have been several reports of this in recent times where something has subsequently gone wrong in the relationship but we have been unable to assist the franchisee, as we have no powers to intervene unless the franchise is actually a Member.

Of course, there are franchise systems such as McDonalds who are currently not in membership but who operate ethically and provide valuable business opportunities for the prospective franchisee. In all cases, however, you should ask the franchisor to explain to you why they are not members.

For a franchisor to gain membership of the Association requires that they submit their documentation for scrutiny to ensure that their Franchise Agreements contain all the elements required under

the Association’s Codes and Rules.

Some of the key elements that are required are: • Full and proper disclosure of matters important for a prospective franchisee to know and understand; • A seven-day cooling off period before a prospective franchisee is finally committed to the purchase; • A requirement that the prospective franchisee produces a certificate their solicitor to the effect that they have

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advance their knowledge and learn from the experience of others. This is a unique advantage not available to nonmember franchise systems and is clearly demonstrated at Annual Conferences where first time attendees regularly comment that they are amazed by the amount of advice and information that was freely exchanged by members.

had the agreement explained to them – or a signed statement that they have declined to take independent legal advice; and • If things go wrong, compulsory mediation by a FANZ appointed experienced franchise mediator as a first step in dealing with the issue.

The Association’s independent Scrutineer carries out compliance checks on a biennial basis to ensure that documentation maintains the standards that are required.

Carrying out your due diligence on every aspect of your intended franchise system is vitally important. The New Zealand Prospective Franchisees* survey found that over 70 per cent of prospective franchisees met with three or more franchisors before making up their minds and nearly 75 per cent talked to three or more franchisees of their intended franchise system as part of their decision making process.

To assist prospective franchisees make informed decisions, FANZ has developed, in conjunction with Massey University, a five segment free online training course that is available through the FANZ website www. franchiseassociation.org.nz. Successful completion of the course will provide you with a certificate that will show a prospective franchisor that you are serious about the franchise sector.

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Some franchise systems have already made it a precondition to discussing your possible purchase of a franchise with them.

If your franchise system is in membership, you have the ability to make a formal complaint to the Complaints Panel if you believe that your franchisor is in breach of the Association’s Codes or Rules. The Complaints Panel is fully independent of the Board of FANZ and its members are experienced in franchising both from a legal and practical standpoint. If your complaint is upheld, the franchisor can be required to rectify the situation or face a range of penalties that are contained within the Association’s Code of Practice.

If the franchise you are going to purchase is from a Member of FANZ, you too will be required to sign up to the Association’s Code of Conduct and Code of Ethics to ensure that as a franchisee you undertake to maintain ‘Best Practice’.

In addition to standards and compliance, franchisors, franchisees and service provider members gain much from membership to the Association. Apart from the significant marketing advantage of being able to use the Association’s logo as a sign of credibility, membership also opens up a whole range of opportunities to

As a Member or the franchisee of a Member you have the opportunity to enter the prestigious annual awards, which culminate in a gala awards dinner in November each year. These awards are based on an internationally recognised business excellence system and not only provide you with the opportunity to showcase your business, but also gain valuable insight into the opportunities to improve your business from the feedback reports provided by the evaluators. There are entry categories for both franchise systems and franchisees and winners regularly use their success in marketing campaigns.

Exporting Your Franchise to New Zealand For an Australian franchisor coming into New Zealand it is a relatively straight forward process from a legal point of view. Most systems that come into New Zealand from Australia set up a local company both to protect intellectual property in New Zealand as well as to ensure a ‘foothold’ in New Zealand.

It is important to get trademarks registered in New Zealand as early as possible. It is not an expensive process but should be considered well before actually arriving in New Zealand.

If the Australian franchisor is operating directly in New Zealand then the franchise agreement should be reviewed by a New Zealand lawyer and made subject to New Zealand law and to New Zealand jurisdiction for ease of franchise rights enforcement. Reputable Australian systems that come here ensure that they have a Disclosure Document that is relevant to New Zealand circumstances as well as a cooling off period etc. A number of

franchising in NEW ZEALAND

Australian systems have made, as a key feature of setting up in New Zealand, an early application to join the FANZ especially as the FANZ requirements for disclosure differ in some ways from those required under the Australian regulations.

Proper Disclosure Documents, cooling off period and mandatory mediation as a dispute resolution process are all part of the voluntary Code of Practice to which all FANZ members are required to adhere. It certainly enhances the reputation of the system operating in New Zealand. Obviously, if a Master Franchisee is appointed in New Zealand then having that franchisee become a member of the FANZ is likely to be perceived as a system which respects the maintenance of high standards.

In spite of a minority of lawyers and accountants seeing franchising as something akin to the Wild West, the vast majority of lawyers, accountants and business brokers throughout New Zealand have a reasonable understanding of franchising and the benefits it can bring to franchisees.

There are a growing number of lawyers, accountants and business brokers who specialise in franchising.

There is still a good deal of education to be undertaken for the public about avoiding doubtful franchise systems, but the trend is for specialised business brokers to promote healthy systems and to steer people away from the moonlight operators.

The majority of the banks in New Zealand now have a strong presence in the franchise industry and bear in mind that all the major banks in New Zealand are Australian owned. There are reputable franchise consultants in New Zealand with well-established track records and for anyone who attends the annual FANZ conference it is manifest to observe that there is a strong and proactive congeniality within the franchise industry in New Zealand.

There are a small number of dedicated and respected franchise consultants in New Zealand who can be invaluable in modifying systems coming into

this country. Involving their use can considerably diminish the likelihood of a legal claim being brought against a franchisor coming across from Australia.

Be aware that employment laws in New Zealand are similar to Australia and dismissing staff is not an easy process.

Also New Zealand has an act called the Resource Management Act which, coupled with the Building Act, means that obtaining building consents for shop fit-outs can be slow and expensive. It is vital to stress the need to do plenty of homework.

Obtaining sound taxation advice is essential before coming into New Zealand. There is a withholding tax system for payment of royalties and other fees from New Zealand to Australia but there is plenty of advice available from accountants who understand the taxation laws between the two countries.

It is important to remember that GST applies to everything in New Zealand (even food items) and the tax structure here is somewhat different from Australia. For a start there is no such thing as stamp duty. The government Kiwi Saver superannuation scheme requires contributions from employers to be made when employees opt in to the scheme.

It is also important to know that we have the Personal Properties Securities Act which is a system of online registration

of all charges (e.g. what used to debentures for companies) against both individuals and companies as security for monies lent and where goods and services are supplied on credit.

New Zealand has recently been named as the sixth highest ranking country based on the United Nations Development Programme which has regard to the standard of living of its people, its population’s access to knowledge and its population’s chances of living a long and healthy life.

There are many success stories for Australian systems entering into New Zealand. A point to remember, however, is that the disposable income of New Zealanders is not quite the same as that of Australians. Having said that, the lifestyle differences between Australia and New Zealand are not significant and so long as the homework and planning are done carefully then there are good prospects for Australian systems to enter into New Zealand and becoming successful.

For more information or to find out more about the work of the Association and the Codes of Practice, visit: www.franchiseassociation.org.nz *New Zealand Prospective Franchisees – Franchize Consultants Ltd and franchisebusiness.co.nz - April 2011 Additional legal commentary provided by Rory MacDonald – MacDonald Bailey Law

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FANZ

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Franchise Listings Categories AUSTRALIA

Signs & Graphic Services. ........................................................................... 97 Telecommunications. ..................................................................................... 97

Accounting & Financial Services......................................................... 74

Trade & Services................................................................................................. 97

Advertising & Marketing. ............................................................................ 75

Travel.......................................................................................................................... 97

Automotive Products & Services . ...................................................... 75

Vending. ..................................................................................................................... 97

Beauty Products & Services. ................................................................... 77

Workplace Health & Safety. ..................................................................... 97

Building Products & Services. ............................................................... 77 Business Services.............................................................................................. 78 Children’s Products & Services. .......................................................... 80 Cleaning Services. ............................................................................................ 80 Clothing Alterations & Drycleaning................................................ 81 Computer Products & Services............................................................. 81 Distribution. .......................................................................................................... 81 Educational & Training Systems........................................................... 81 Electrical Safety Testing. ......................................................................... 82 Employment / Personnel Services. ..................................................... 82 Entertainment...................................................................................................... 83 Event / Party Products & Services. .................................................... 83 Food – Bakeries. .................................................................................................. 83 Food – Coffee & Cafés. .................................................................................. 84

NEW ZEALAND Accounting & Financial Services......................................................... 98 Automotive Products & Services . ...................................................... 98 Beauty Products & Services. ................................................................... 98 Building Products & Services. ............................................................... 98 Business Services.............................................................................................. 99 Children’s Products & Services. ....................................................... 100 Cleaning Services. ......................................................................................... 100 Clothing Alterations & Drycleaning............................................. 101 Computer Products & Services.......................................................... 101 Distribution. ....................................................................................................... 101

Food – Restaurants & Dining Rooms.................................................. 85

Educational & Training Systems........................................................ 101

Food – Retail.......................................................................................................... 87

Entertainment................................................................................................... 101

Food – Take Away................................................................................................ 87

Food – Bakeries. ............................................................................................... 101

Hairdressing.......................................................................................................... 88

Food – Coffee & Cafés. ............................................................................... 101

Health & Fitness. ................................................................................................ 89

Food – Restaurants & Dining Rooms............................................... 102

Home Based Businesses. ............................................................................... 90

Food – Retail....................................................................................................... 102

Home Services. ..................................................................................................... 90

Food – Take Away............................................................................................. 102

Hotels, Motels & Apartments................................................................. 91

Health & Fitness. ............................................................................................. 103

Internet..................................................................................................................... 91

Home Services. .................................................................................................. 103

Landscaping & Gardening........................................................................... 91

Hotels, Motels & Apartments.............................................................. 103

Mobile Franchises. ........................................................................................... 91

Landscaping & Gardening........................................................................ 103

Pet Stores, Products & Services.......................................................... 92

Mobile Franchises. ........................................................................................ 103

Photography......................................................................................................... 93

Pool & Spa............................................................................................................. 104

Pool & Spa................................................................................................................ 93

Printing & copying. ....................................................................................... 104

Printing & Copying. .......................................................................................... 93

Real Estate & Property Services........................................................ 104

Real Estate & Property Services........................................................... 93

Rent or Hire......................................................................................................... 104

Recreation / Leisure......................................................................................... 94

Retail......................................................................................................................... 105

Rent or Hire............................................................................................................ 94

Vending. .................................................................................................................. 105

Retail............................................................................................................................ 94

Workplace Health & Safety. .................................................................. 105

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accounting & financial services ABLS – FRANCHISE LOAN SPECIALIST PO Box 1328 Cronulla NSW 2230 Phone: 0419 242 546 ACTION CASH LOANS PO Box 618W Ballarat West VIC 3350 Phone: 03 5332 9889 AMX FINANCIAL SERVICES PO Box 3100 Southport QLD 4215 Phone: 1300 269 562 ANZ MOBILE LENDING Level 7, 833 Collins Street Docklands VIC 3008 Phone: 1800 805 805 AUSSIE HOME LOANS Level 23, 363 George Street Sydney NSW 2000 Phone: 02 8297 0309 AUSSIE MORTGAGE MASTERS PO Box 2033 Ocean Keys Clarkson WA 6030 Phone: 1300 666 186

CRA COST REDUCTION ANALYSTS PO Box 982 Crows Nest NSW 1585 Phone: 1300 360 647 ECHOICE Ground Level 4, 22-28 St Kilda Road St Kilda VIC 3182 Phone: 03 9583 2599 EXPENSE REDUCTION ANALYSTS Level 1, 1049 Victoria Road West Ryde NSW 2114 Phone: 02 8014 8852 EXPRESS BOOKKEEPING PO Box 1284 Oxley QLD 4075 Phone: 07 3379 7174 EZYACCOUNTS PO Box 4900 Robina Town Centre QLD 4230 Phone: 1300 313 397 FIFO CAPITAL 499 St Kilda Road Melbourne, VIC 3004 Phone: 03 9866-2930

BUSINESS MECHANIC 5/40 Lake Road Port Macquarie NSW 2444 Phone: 02 6583 8386 BUSY BOOKKEEPING PO Box 851 Robina QLD 4226 Phone: 1300 650 448 CABOT SQUARE Suite 53, 3rd Floor 14 Narabang Way Belrose NSW 2085 Phone: 1300 130 119 CAD PARTNERS CFO ON-CALL PO Box 913 Woy Woy NSW 2256 Phone: 1300 362 436 CAPITAL TRUST Locked Bag 7500 McMahons Point NSW 2060 Phone: 1800 131 507 CITIWIDE FRANCHISING PTY LTD PO Box 189 North Melbourne VIC 3051 Phone: 03 9326 6300 CLUB FINANCIAL SERVICES GPO Box 9965 Adelaide SA 5001 Phone: 1300 557 600

“Being a part of a franchise means you get buying power that an individual business could not get.”

Janine Allis.

Jason Gehrke.

JIM’S FINANCE PROFESSIONALS Phone: 131 546 LEDGERS BOOKKEEPING GPO Box 3377 Sydney NSW 2001 Phone: 1800 533 437 MAS TAX ACCUNTANTS 244 Boundary Road Braeside VIC 3195 Phone: 03 9580 2419

AUSTRALIAN MORTGAGE BROKERS PO Box 255 Pennant Hills NSW 1715 Phone: 1300 276 537 BENDIGO AND ADELAIDE BANK LIMITED Bendigo Centre, P.O. Box 480 Bendigo VIC 3552 Phone: 1300 236 344

“Businesses that are profitable can still go to the wall without sufficient cash flow. This is one of the most important lessons for any business owner, and sometimes learned the hard way.”

MORTGAGE CHOICE 229 Level 10, 100 Pacific Highway North Sydney NSW 2060 Phone: Call 13 MORTGAGE (13 6678)

FIRST CLASS ACCOUNTS Suite 8, 34-36 Glenferrie Drive Robina Qld 4226 Phone: 1800 118 611 Fax: 07 5578 9028 Email: info@firstclassaccounts.com Website: www.firstclassaccounts.com Business description: First Class Accounts is Australia’s leading bookkeeping franchise with over 160 franchisees nationally. We are looking for motivated individuals who wish to develop their own business while being part of a supportive nationwide network.

First Class Accounts operators take pride in delivering a range of services to help small and medium-sized businesses work smarter through delivery of accurate bookkeeping services, timely management reporting, compliant tax and statutory returns, set-up of accounting software and cash flow management.

Membership: FCA, AAT Year established: 2000 Number of franchise outlets: 160+ Investment required: under $40,000 Training & support: 9 week induction training, ongoing regular workshops, webinars, phone support and forum Locations available: Australia nationwide FREEMAN FOX PO Box 7830 Waterfront Place Brisbane QLD 4001 Phone:1300 364 511 H&R BLOCK PO Box 147 Thornleigh NSW 2120 Phone: 02 9483 3200 INTELLIGENT ACCOUNTS 17/924 Pacific Highway Gordon NSW 2072 Phone: 1300 889 435 JIM’S BOOKKEEPING Phone: 131 546

MORTGAGE HOUSE Level 34, 101 Miller Street North Sydney NSW 2060 Phone: 02 8116 2000/ 133144 MR TAX REFUND Level 1/9 Collin Street West Perth WA 6005 Phone: 130082 9227 RAMS HOME LOANS Locked Bag 5001 Concord West NSW 2138 Phone: 13 (RAMS) 7267 REFUND GROUP PO Box 107 RBH Post Office QLD 4029 Phone: 1300 733 863 RESI MORTGAGE CORPORATION PO Box 12 Broadway NSW 2007 Phone: 02 9280 0007 SMARTLINE Level 2, 2-4 Lyonpark Road North Ryde NSW 2113 Phone: 02 9855 4200 or 131497 SUCCESS TAX PROFESSIONALS 6/50 Ladner Street O’Connor WA 6163 Phone: 08 9337 4440 TAXASSIST C/ 36 Charles Street Norwood SA 5067 Phone: 08 8333 7777 THE BOOKKEEPING NETWORK 90 Woodhall Street Stirling WA 6021 Phone: 08 9349 9189

“Successful franchisees show a high level of pride and enthusiasm.”

Greg Nathan.

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AUSTRALIAN franchise listings PICK N SAVE AUSTRALIA PO Box 174 Hindmarsh SA 5007 Phone: 0400 300 555 PINSOURCE Suite 109,147 Pirie St Adelaide SA 5000 Phone: 08 8232 3333

THE INTERFACE FINANCIAL GROUP Phone: 1300 940 908 Website: www.interfacefinancial.com.au Email: ifg@interfacefinancial.com Contact: David T. Banfield Business description: The Interface Financial Group (IFG) franchisees provide short-term working capital through a proven and innovative invoice discounting system. IFG has been operational for over 40 years and operates from a base of more than 150 franchise offices in Australia, the U.S., Canada, the U.K., Ireland, New Zealand, Singapore, and Mexico.

The new concept, IFG 50/50 franchise, offers all the same great benefits as The Interface Financial Group “standard’ franchise, but with some very significant enhancements, and a lower entry level.

IFG 50/50 franchisees do not do transactions alone—all transactions are syndicated 50/50 with IFG-the franchisor, and that means less working capital required to fund transactions; IFG does the bulk of the due diligence and the ‘paperwork’ for the transactions; and IFG 50/50 franchisees will concentrate their efforts on building the referral relationships – they do the ‘people work’. A very innovative capital leverage program has also been introduced to allow franchisees to grow their capital even faster using ‘other people’s money’.

Year established: 1972 Number of franchise outlets: Over 150 Investment required: $50,000 - $100,000 Training & support: Extensive local training and support provided Locations available: Opportunities exist nationwide for unit franchisees.

Advertising & Marketing AARROW ADVERTISING 18 Sydenham Road Brookvale NSW 2100 Phone: 0422 133 300 BILLBOARD CONNECTION PO Box 3045 Monash Park NSW 2111 Phone: 1800 662 663 BRAND MUSIC Studio 3/216 Glenferrie Road Malvern VIC 3144 Phone: 03 9509 9005 COFFEE NEWS 16 Marlin Street Thornside QLD 4158 Phone: 0408 888 455 FOUNDATION WORKS PTY LTD Ground Floor, 435A-437 Kent Street Sydney NSW 2000 Phone: 02 8093 8050 MAILPOST *1/462 King Georges Rd, Beverly Hills NSW 2209 Phone: 1300 624 576 MINICARDS PO Box 718 Tugun QLD 4224 Phone: 0414 987 140

SMART SAVER 114 Mt Pleasant Road Belmont VIC 3216 Phone: 03 5249 8388 WAIVESTAR GROUP (SERVICES) 78 – 82 Chifley Drive Preston VIC 3072 Phone: 03 9484 9650

“Getting proper advice from suitably qualified and experienced professionals will assist in getting the business structures correct and provide a better understanding of the franchise business.”

Steve Seddon.

Automotive Products & Services A1 MOBILE RADIATORS 77A Education Road Happy Valley SA 5159 Phone: 1300 781 228 ABS AUTO BRAKE SERVICE 2-10 Bliss Court Derrimut VIC 3030 Phone: 1300 227 288 ALLOY MOTOR ACCESSORIES 9 Dan Street Slacks Creek QLD 4127 Phone: 07 3208 2266 AUS-DENT 605 Latrobe Street Ballarat VIC 3350 Phone: 03 5336 2880 AUTOBARN 72-92 Station Street Nunawading VIC Phone: 0401 694 258 AUTO MASTERS AUSTRALIA PO Box 1517 Applecross WA 6953 Phone: 08 9316 1117 AUTOMATCH AUSTRALIA PO Box 316-W Westcourt QLD 4870 Phone: 07 4051 1995 AUTOMOTIVE SERVICE SOLUTIONS 21 Anvil Road Seven Hills NSW 2147 Phone: 1300 304 060 AUTO PRO 72-92 Station Street Nunawading VIC 3131 Phone: 03 8878 1111

Auto One Australia Unit 1, 40 Carrington Road Castle Hill NSW 2154 Phone: 02 8845 1100 Website: www.autoone.com.au Email: peter@autoone.com.au Contact: Peter Hazer Business description: Auto One is a member owned Automotive Parts and Accessory Group. The company began in 1988 and now operates throughout Australia.

Auto One is a unique franchise structure that is owned and run by the members. Your involvement as an Auto One member means you have an equal say in the decision process of the group.

Auto One has a prominent name and image that has high customer recognition in the automotive parts and accessories market. Our slogan, “Right Gear, Right Advice” strategically positions Auto One within the trade and retail segments of the market and supports the company’s future direction. Auto One is all about teamwork and growing as a group for the mutual benefit of all members. Its past has shown tremendous growth – its future promises unlimited opportunity.

Membership: FCA Year Established: 1988 Number of Franchise Outlets: 60 Investment Required: $300,000 + depending on site selection.

Training & Support: Comprehensive training at store level and National Office, plus continued ongoing support from existing members and National Office. Distribution Centre Support and Franchisee Development Support from National Office dedicated National Office staff.

Locations available: Australia Wide AUTO SHINE 8/13 Pioneer Avenue Tuggerah Business Park Tuggerah NSW 2259 Phone: 1300 356 595 AUTO SPARK PO Box 1000 Joondalup WA 6916 Phone: 08 9300 2555 BOB JANE T-MARTS 471 Williamstown Road Port Melbourne VIC 3207 Phone: 03 9091 0777 BRAKES PLUS 14 Lonsdale Street Dandenong VIC 3175 Phone: 03 9706 9636 BRIDGESTONE SELECT GPO Box 2200 Adelaide SA 5001 Phone: 08 8206 0200 CAR CARE AUSTRALIA PO Box 525 Welshpool WA 6986 Phone: 08 9244 2344 CARGROOMERS PO Box 6067 Yatala QLD 4207 Phone: 07 3807 7577

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CITY DISCOUNT TYRES (SA/NSW) 4-8 Parker Street, Footscray Vic 3011 Phone: 03 8398 9300

NANOTEK CAR CLEANING PO Box 375 North Richmond NSW 2754 Phone: 1800 Nanotek (626 693)

COLOR TECH SYSTEMS 1/221 Eastern Valley Way Middle Cove NSW 2068 Phone: 1800 727 282

NATRAD RADIATORS & AUTO AIR 40 Overseas Drive Noble Park VIC 3174 Phone: 03 9795 1255

COOPER AUTOMOTIVE PO Box 886 Rosny Park TAS 7018 Phone: 1300 15 15 55

NEW LIFE REPAIR SERVICES Factory 18, 513-515 Maroondah Highway Ringwood VIC 3134 Phone: 03 9879 6091

ENDRUST PTY LTD 194 Abbotsford Road Albion QLD 4010 Phone: 07 3262 4310

NISSAN MOTOR COMPANY Locked Bag 1450 Dandenong South VIC 3164 Phone: 03 9797 4111

EVERGLO COMPLETE CAR DETAILING PO Box 912 Flagstaff Hill SA 5159 Phone: 1300 611 989

NO WET WATERLESS CARCLEAN Phone: 1300 731 566

FIXZIT AUSTRALIA PO Box 16 Sumner BC QLD 4074 Phone: 1300 726 806 G TYRES C/ 39 Charles Street Norwood SA 5067 Phone: 08 8333 7777 GASPOWER 408 Newcastle Street Perth WA 6000 Phone: 08 9227 9013 GLASS TECHNOLOGY PO Box 13 Buderim QLD 4556 Phone: 0402 755 887

NOVUS AUSTRALIA 2/605 Kingsford Smith Drive Hamilton QLD 4007 Phone: 07 3866 2700 OPPOSITE LOCK 592 Whitehorse Road Mitcham VIC 3132 Phone: 03 9873 8279 OZZY TYRES Unit 1-3/200 Hoxton Park Road Hoxton Park NSW 2170 Phone: 02 9825 0355 PEDDERS SUSPENSION 6 Bridge Road Keysborough VIC 3173 Phone: 03 9706 3500

GOODYEAR AUTOCARE Phone: 13 23 43

PIRTEK FLUID SYSTEMS 3-5 Garling Road Kings Park NSW 2148 Phone: 02 8822 9000

GREASE LIGHTNING 284A McDonald Street Yokine WA 6060 Phone: 1300 776 338

RUST FREE (AUSTRALIA) 20 Unwin Street Moorooka QLD 4105 Phone: 07 3892 4992

IAN DIFFEN THE TYRE FACTORY (WA) 4-8 Parker Street, Footscray Vic 3011 Phone: 03 8398 9300

RYCO 24•7 19 Whitehall Street Footscray VIC 3011 Phone: 03 9680 8080

JAXQUICKFIT TYRE SERVICE PO Box 8001 Baulkham Hills NSW 2153 Phone: 02 8801 3000

SELECT VALET Suite 441, 29 Smith Street Parramatta NSW 2150 Phone: 1800 153 483

JIM’S CAR CLEANING Phone: 131 546

SHINE HAND CAR WASH PO Box 352 Keilor VIC 3036 Phone: 1300 737 945

MAGIC HANDS CARWASH 78 Islington Street Collingwood VIC 3066 Phone: 03 9419 7419 MIDAS AUTO PO Box 2429 Gladston Park VIC 3043 Phone: 13 MIDAS (6432) MINI-TANKERS AUSTRALIA PO Box 905 Pymble NSW 2073 Phone: 02 9440 5544 MOBILE AUTO HOSES Unit 1, Hayes Place 9-11 Redcliffe Gardens Drive Clontarf QLD 4019 Phone: 1300 880 424 MOBILE PLASTIC & VINYL REPAIRS 3/16 Veronica Street Capalaba QLD 4157 Phone: 07 3245 2055

“Skills, such as understanding the difference between cash flow and profit, business planning, managing staff, calculating breakeven, and basic marketing, are all essential for franchisees.”

Lorelle Frazer.

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SNAP-ON TOOLS (AUSTRALIA) PTY LTD PO Box 6077 Blacktown NSW 2148 Phone: 1800 762 766 Fax: 02 9837 9199 Contact: Les Coppin Email: les.coppin@snapon.com Website: www.snaopontools.com.au Business description: Snap-on Tools is the global leader in developing and manufacturing innovative tools and equipment predominantly for the automotive industry. Franchisees operate from a custom built mobile store that takes the in-demand product direct to the customer’s workplace.

Extensive training and ongoing support is provided – no previous mechanical experience required. Operating in Australia since 1988, Snap-on Tools is one of the longest running and most successful global franchises, with a proven and profitable business model and was named Best Value Franchise System by Smart Investor Magazine.

Membership: FCA – FANZ Year established: 1988 in Australia, 1993 in New Zealand and 1920 in USA. Number of franchise outlets: 168 Investment required: Start-up costs from $50,000 with Snap-on finance.

Training and support: Six days at Snap-on Training Centre, Dallas, Texas, USA Locations available: NSW, QLD, SA, WA, VIC and NZ SPEEDLINER AUSTRALIA 429 Frenchville Road Frenchville QLD 4701 Phone: 07 4961 1290 SUPERFINISH EXPRESS PO Box 263 Gimboomba QLD 4280 Phone: 1300 305 099 THE CAR KIT COMPANY PO Box 1035 Pymble NSW 2073 Phone: 1800 227 548 THE LEATHER & VINYL DOCTOR 2/52 Export Drive Molendinar QLD 4214 Phone: 1300 4 LEATHER THE TYRE FACTORY Level 1, 650 Mt Alexander Road Moonee Ponds VIC 3039 Phone: 03 9375 5600 TINT A CAR 275 Canterbury Road Canterbury VIC 3126 Phone: 03 8809 2700 TOTAL TOOLS 19 Grimes Court Derrimut VIC 3030 Phone: 03 9394 4300 TOUCH UP GUYS Unit 4, 8-10 Hampton Road Burleigh Heads QLD 4220 Phone: 1800 220 039 TOWFIX 132 West Burleigh Road Burleigh Heads QLD 4220 Phone: 0400 611 416

AUSTRALIAN franchise listings WHAT SCRATCH PO Box 1523 Wangara DC WA 6947 Phone: 1300 BUFFED

RESULTS LASER CLINIC 97 Macquarie Street Parramatta NSW 2150 Phone: 1300 722 432

ULTRA TUNE Suite 1, 38-40 Prospect Street Box Hill VIC 3128 Phone: 03 9898 3355

“Franchisees are highly motivated by the investment of their own money.”

UTICOLOR PO Box 312 Geelong VIC 3220 Phone: 03 5256 1012 VIP CAR CARE Phone: 1300 767 160

Beauty Products & Services

Kevin Bugeja

Building Products & Services

ALPHA-H NEW SKIN BEGINS 18 Millennium Circuit Helensvale QLD 4212 Phone: 07 5529 4866

4 SEASONS GUTTER PROTECTION Unit 23, 63-71 Bayfield Road Bayswater VIC 3153 Phone: 1300 302 523

BRAZILIAN BEAUTY 12 Kent Road Wooloowin QLD 4030 Phone: 0425 733 439

ADENBROOK HOMES PO Box 769 Bulimba QLD 4171 Phone: 07 3909 4444

BRAZILIAN BUTTERFLY 6/27 Laser Drive Rowville VIC 3178 Phone: 03 9763 4140

ADVANCED NATIONAL SERVICES PO Box 2345 Southport QLD 4215 Phone: 1300 662 345

ELLA BACHE 2 Lambs Road Artarmon NSW 2064 Phone: 1800 789 234

AMBER GROUP AUST LTD 1 Rowood Road Prospect NSW 2148 Phone: 1300 362 241

ENDOTA SPA Level 1, 357 Camberwell Road Camberwell VIC 3124 Phone: 0419 007 538

AUS 1 SOLAR 17 McClure Road Kensington VIC 3031 Phone: 13 0078 2217

ESSENTIAL BEAUTY 10 Chapel Street Norwood SA 5067 Phone: 08 8362 6777

AUSSIE SKIP BAGS 77 Power Road Buderim QLD 4556 Phone: 1300 586 548

GET THREADED PO Box 1313 Buddina QLD 4575 Phone: 0413 004 127

AUSTRALIAN PAVING CENTRE 4 Oborn Road Mount Barker SA 5251 Phone: 08 8391 3467

HAIR 4 BRIDES PO Box 5909 Maroochydore QLD 4558 Phone: 1300 427 433

BATHROOM WERX 3 Harrow Street Preston VIC 3072 Phone: 1800 644 171

JC UNIQUE BEAUTY AND LASER CLINIC PO Box 33 Nunawading VIC 3131 Phone: 03 9894 0388

BEAUMONT TILES 225 Marion Road Marleston SA 5033 Phone: 08 8292 4444

JUST LASHES Shop 3/198 Harbour Esplanade Docklands VIC 3008 Phone: 1300 790 898

BLUEJET Unit 2/14 Millennium Circuit Helensvale QLD 4212 Phone: 07 5500 0939

MADAM GLAMOUR PO Box 930 Coolum Beach QLD 4573 Phone: 07 5370 2232

BLYGOLD AUSTRALIA 1/26-28 Octal Street Yatala QLD 4207 Phone: 07 3807 0660

MAN WHAT A FUSS 17 McKillop Street Melbourne VIC 3000 Phone: 03 9642 3860

CAVALIER HOMES 1 Lexington Road Underwood QLD 4127 Phone: 1300 360 665

MYWHITESMILE PO Box 130 Biggera Waters QLD 4216 Phone: 0419 117 234

CONCRETE TAXI 1/27 Kingtel Place Geebung QLD 4034 Phone: 1300 880 955

NAILSNOW.COM.AU PO Box 1047 Hyde Park Castletown QLD 4812 Phone: 07 4721 1966

CORAL HOMES 36 Laver Drive Robina QLD 4226 Phone: 07 5585 2555

CRACKMASTERS 6 / 22 Apparel Close Breakwater Geelong VIC 3219 Phone: 03 5222 8227 CRAFTLATT AUSTRALIA 1 Lucky Lane *(The Pocket Road) Billinudgel NSW 2483 Phone: 02 6680 4444 DANLAID CONTRACTING 43 De Havilland Road Mordialloc VIC 3195 Phone: 03 8514 6300 DAVID REID HOMES PO Box 1599 Buddina QLD 4575 Phone: 1800 095 949 DIAL-A-DIGGER 128b Tolley Road St Agnes SA 5097 Phone: 1300 234 443 DIXON HOMES 1821 Ipswich Road Brisbane QLD 4106 Phone: 07 3277 0000 FAIR DINKUM SHEDS Suite 101, 1 Centennial Drive Campbelltown NSW 2560 Phone: 1800 050 000 GLOBAL SAFE TECHNOLOGIES AUSTRALIA 26 Hassall Street Smithfield NSW 2164 Phone: 1300 668 620 GOODWOOD & CO 4 Nelson Avenue Padstow NSW 2211 Phone: 1800 226 113 GOOP GUYS PO Box 393 Landsborough QLD 4550 Phone: 1300 735 496 GRANITE TRANSFORMATIONS 7/5 Talavera Road North Ryde NSW 2113 Phone: 02 8817 5900 GRIP GUARD 17 Moresby Avenue Seaford VIC 3198 Phone: 1300 304 747 HARDWARE2SITE PO Box 1055 Thuringowa Central QLD 4817 Phone: 1300 685 687 HIRE A TRADESMAN PO Box 530 Elsternwick VIC 3185 Phone: 1300 606 786 HOTONDO HOMES PO Box 354 Moorabbin VIC 3189 Phone: 1800 677 156 INSPECT MY HOME Unit 4/ Millennium Circuit Helensburgh QLD 4212 Phone: 130033 7447 JIM’S BUILDING INSPECTIONS Phone: 131 546 JIM’S BUILDING MAINTENANCE Phone: 131 546 JIM’S DIGGERS Phone: 131 546

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ROOF SEAL 23 Grove Avenue Marleston SA 5033 Phone: 1300 367 070 SHED BOSS PO Box 73 Bungalow QLD 4870 Phone: 07 4051 5640

JIM’S FENCING Phone: 131-546 Email: franchise.sales@jimsfencing.net Website www.jimsfencing.net Business description: If you are looking for a business opportunity where you are “In business for yourself, not by yourself”, then why not become part of the team here at Jim’s Fencing.

The advantage of joining Jim’s Fencing, is that we will train you in all of the skills you require to become a fencer, as long as you enjoy the outdoors and handy with tools, we can take care of the rest.

For further information call: 131-546.

Membership: MBA, FCA Year established: 1997 Number of franchise outlets: approx 150 Initial franchise fee: POA Training & support: $1,000 inc p/w 8 Weeks paid for training and ongoing support.

Locations available: Nationwide JIM’S PAINTING Phone: 131 546 JIM’S PAVING Phone: 131 546 JIM’S PERGOLAS Phone: 131 546 JIM’S ROOFING Phone: 131 546 LASER ELECTRICAL GROUP Suite 4/1008 Doncaster Road Doncaster East VIC 3109 Phone: 03 9842 1488 MEGASEALED BATHROOMS PO Box 195 Matraville NSW 2036 Phone: 02 8594 3000 MISTER PLY&WOOD 72-78 Tattersall Road Kings Park NSW 2148 Phone: 02 9621 7177 POSIGRIP PO Box 1433 Caloundra QLD 4551 Phone: 1300 782 028 PROTECT-A-WINDOW PO Box 359 Paradise Point QLD 4216 Phone: 07 5529 6098 PY FENCING 37 Governor Road Mordialloc VIC 3195 Phone: 03 8586 7999 QUICKLOCK PARTITIONS PO Box 22 Ballajura WA 6066 Phone: 08 9248 9831 RED BUILDING PO Box 6111 Mooloolah QLD 4553 Phone: 1300 973 340 RESIDENTIAL GARAGE DOORS Phone: 1300 202 808

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SMITH & SONS RENOVATIONS & EXTENSIONS PO Box 1310 Mooloolaba QLD 4557 Phone: 07 5478 4014 STORYBOOK COTTAGES 42 Norman Avenue Frankston South VIC 3199 Phone: 03 9787 5500 SUSTAINABLE DIRECTIONS Innovation House, 1 First Avenue Technology Park Mawson Lakes Adelaide SA 5095 Phone: 08 8260 8211 TAMAWOOD HOMES 1821 Ipswich Road Rocklea QLD 4106 Phone: 1300 101 010 THE CONCRETE CUTTER 2 Cormorant Parade Pakenham VIC 3810 Phone: 03 5940 3636 THE SHED COMPANY PO Box 5350 Gold Coast MC QLD 9726 Phone: 07 5574 3666 TOTALSPAN 74 Platinum Street Crestmead QLD 4132 Phone: 1300 868 257 TRAXX CONSTRUCTION PRODUCTS 4/1 Rocklea Drive Port Melbourne VIC 3207 Phone: 1300 109 108 UNSCRATCH THE SURFACE Level 10, 50 Market St Melbourne VIC 3000 Phone: 1300 500 408 WET-SEAL MANAGEMENT PTY LTD PO Box 481 Coffs Harbour NSW 2450 Phone: 1800 025 081 VIP LIGHTING Phone: 1300 30 50 99

“The more a franchisee engages with the franchise brand, embraces its values, and tells other people how great it is - not just in words but in the tone of their voice - the more successful they will be.”

Greg Nathan.

“It is undeniable and research has proven that being part of a franchise gives you a greater chance of success than starting your own business.”

Janine Allis.

Business Services AAA UNIFORM CENTRAL 10 High Street Glen Iris VIC 3146 Phone: 1300 30 8220 ALCHEMY NETWORK 28 Watts Drive Varsity Lakes QLD 4227 Phone: 07 5580 9997 AWARD BOOKKEEPING COMPANY Shop 8, 1283 Pt Nepean Road Rosebud VIC 3939 Phone: 1300 130 343 BARTERCARD AUSTRALIA PO Box 582 Southport BC QLD 4215 Phone: 1300 227 837 BBX PO Box 733 Gordon NSW 2072 Phone: 1300 937 229 BCI BUSINESS BROKERS Shop 3, 1 Alexander Street Crows Nest NSW 2065 Phone: 02 9439 3399 THE BIG PADDLE CO PO Box 3152 Tuggerah NSW 2259 Phone: 02 9634 4552 COPYFAX STATIONERS Carrington House, 61 Carrington Street Adelaide SA 5000 Phone: 08 8237 0565 CORDLESS FILTER MACHINE PO Box 1298 North Haven SA 5018 Phone: 1300 236 236 COST REDUCTION ANALYSTS Level 21, 201 Miller Street North Sydney NSW 2060 Phone: 02 9025 3950 DOCUMENT MANAGEMENT SOLUTIONS PO Box 157 Emu Plains NSW 2750 Phone: 1300 557 990 EMBROIDME Unit 28, 56 Buffalo Road Gladesville NSW 2111 Phone: 1800 662 663 ENACT BUSINESS ARCHITECTS PO Box 7593 Sippy Downs QLD 4556 Phone: 1300 136 228 FANTASTIC LIGHTING Suite 311, 15 Albert Avenue Broadbeach QLD 4218 Phone: 0412 409 855

AUSTRALIAN franchise listings POWERFRONT ONLINE SUCCESS Level 1 285 Lennox Street Richmond VIC 3121 Phone: 1300 795 520 PRECISION BADGES PO Box 1025, Chatswood NSW 2057 Phone: 1300 223 437

FASTWAY COURIERS

INXPRESS

Level 9, 491 Kent Street Sydney NSW 2000 Phone: 1300 FASTWAY Fax: 02 9264 4966 Contact: Fastway Couriers Email: fso@fastway.com.au Website: www.fastway.com.au Business description: Established in 1983, Fastway Couriers offers a cost effective, reliable and friendly courier service across the county.

Whether you’re looking for an opportunity to run your own rewarding business, take control of your future or only work Monday – Friday, our multi-award winning franchisees enjoy • Guaranteed income package* • Low start up costs • No weekend work • Ongoing business support and training • Exclusive territories • A perpetual franchise agreement with no ongoing fees No prior business experience is needed, just a great attitude and an ability to talk to people. So, if you’re ready for a positive change, we’d love to hear from you.

Membership: FCA Year established: 1983 Number of franchise outlets: Over 700 Courier Franchisees Australia-wide Initial franchise fee: $25,000 + GST Investment required: Minimum $25,000 + GST Training & support: Ongoing training and support is provided Locations available: Various territories are available throughout Australia

1/26 Flinders Parade North Lakes QLD 4509 Phone: 1300 469 773 or 0418 600 919 Fax: 1300 030 066 Contact: Meredith Ham Email: sales.au@inxpress.com Website: http://.inxpress.com/au Business description: With over 200 franchised businesses worldwide, InXpress is an Australian owned company that is part of a global franchised courier and freight consultancy network.

InXpress franchisees provide freight solutions and services to small and medium business utilising leading national and international freight carrier companies such as DHL, Toll and TNT. Through our massive buying power, InXpress are able to secure large volume discount rates which in turn allow us to offer extremely competitive rates for SME’s normally only provided to large corporations.

Membership: FCA Year established: 2009 Number of franchise outlets: 28 Initial franchise fee: $49,000 +GST Training & support: All franchisees undergo 2 weeks of training with ongoing support Locations available: Nationwide – non territory based

*Conditions apply

FRANCHISE INSURANCE GPO Box 3595 Sydney NSW 2001 Phone: 1300 123 300 GLASS ART AUSTRALIA 7/120 Tolley Road St Agnes SA 5097 Phone: 08 8396 6400 HILLS STREET GROUP Suite 15, 8 Karalta Road Erina NSW 2250 Phone: 1300 661 296 HR COACH PO Box 2292 Fortitude Valley QLD 4006 Phone: 1300 550 674 IBALANCE BUSINESS INSTITUTE PO Box 859 Canning Bridge WA 6152 Phone: 1300 422 526 INTERCEPT PO Box 363 Williamstown VIC 3016 Phone: 03 9397 4697

“Business owners should constantly develop.”

Smart Company.

JAYMAK - FOOD & BEVERAGE REFRIGERATION 242 Grenfell Street Adelaide SA 5000 Phone: 1300 529 625 KEY RETURNS 307 Selby Street Osborne Park WA 6017 Phone: 1300 250 162 MAIL PLUS PTY LTD GPO Box 586 Sydney NSW 2000 Phone: 1300 656 595 MAIL BOXES ETC Level 1, 117 Willoughby Road Crows Nest 2065 NSW Phone: 1800 556 245 MIL-TEK WASTE SOLUTIONS 21/820 Princes Hwy, Springvale VIC 3171 Phone: 03 9547 8022

RECRUITMENT COACH Level 1,265 Coronation Drive Milton QLD 4064 Phone: 1300 389383 RESULTS IN BUSINESS INSTITUTE PO Box 2231 Bowrall NSW 2576 Phone: 1800 305 3803 SCAN CONVERSION SERVICES 7 Tucker Street Adelaide SA 5000 Phone: 08 8227 0877 SECRETARY.COM.AU 25 Helsham Street Point Vernon QLD 4655 Phone: 1300 886 997 SHOPINSURANCE.COM.AU Level 1, 1140 Burke Road Balwyn North VIC 2104 Phone: 1300 123 300 SMALL FISH BUSINESS COACHING PO Box 1664 Byron Bay NSW 2481 Phone: 02 6680 8038 SOCIAL MEDIA BUSINESS BOOSTERS PO Box 757 Sanctuary Cove QLD 4212 Phone: 1300 298 898 STAYCLEAN HANDS PTY LTD 261 Churchill Rd Prospect SA 5082 Phone: 1300 769 967 SUNBELT BUSINESS BROKERS 2/39 East Esplanade Manly NSW 2094 Phone: 02 8966 8888 SYNERGY BUSINESS CENTRES PO Box 123 Botany NSW 2019 Phone: 1800 785 398 THE CONTACT GROUP Suite 93, Level 9, 8-24 Kippax Street Surry Hills NSW 2010 Phone: 1300 654 905 THE UNFAIR ADVANTAGE PO Box 583 Stone Corner QLD 4120 Phone: 1300 886 706 THEXTON ARMSTRONG Phone: 0411 517 770

MINI TANKERS PO Box 905 Pymble NSW 2073 Phone: 02 9440 5544

TONER ACTION WESTERN AUSTRALIA PO Box 247 Bullcreek WA 6149 Phone: 08 9313 8593

PENDRAGON Suite 203, Level 2 12 Century Circuit Baulkham Hills NSW 2153 Phone: 02 9407 8700

VERVE RECRUITMENT PO Box 101 Milsons Point NSW 1565 Phone: 02 9037 3005

PMA SOLUTIONS 10 Solent Circuit Norwest Business Park Baulkham Hills NSW 2153 Phone: 02 9629 0800

VISION ALLIANCE PO Box 7429 Baulkham Hills BC NSW 2153 Phone: 1300 764 920

POSTNET Suite 8, 283 Little Alfred Street North Sydney NSW 2060 Phone: 02 9953 7070

VMBIZ PO Box 4280 Robina Town Centre QLD 4230 Phone: 1300 558 626

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“The FCA facilitates a number of services and initiatives to assist in promoting and advancing the role of franchising in Australia.”

CLEANING WIZARD 9 Frankston Gardens Drive Carrum Downs VIC 3201 Phone: 03 9776 4100

KEEN TO CLEAN GROUP 44 Garnsworthy Street Springvale VIC 3171 Phone: 1300 737 978

CLEANTASTIC 32A/41-49 Norcal Road Nunawading VIC 3131 Phone: 03 9872 6933

KENKLEEN WINDOW CLEANING PO Box 352 Balwyn VIC 3103 Phone: 1800 811 051

COVERALL CLEANING CONCEPTS Suite 4, 861 Doncaster Road Doncaster VIC 3109 Phone: 1800 676 068

KLEENIT Unit 1, 524 Abernethy Road Kewdale WA 6105 Phone: 1800 255 366

Franchise Council of Australia.

DUPLEX CLEANING MACHINES 8/177-181 Beavers Road Northcote VIC 3070 Phone: 03 9482 4900

MASTERCARE FRANCHISING PO Box 340 Lane Cove NSW 2066 Phone: 1300 663 843

ECOMIST AUSTRALIA PTY LTD PO Box 30 Willoughby NSW 2068 Phone: 02 9417 2211

MR WOW 366 Rosewood-Laidley Road Rosewood QLD 4340 Phone: 07 5464 1130

ELECTRODRY 95 Mitchell Road Cardiff NSW 2285 Phone: 02 4956 5600

OVENCLEAN PO Box 71 Quinns Rocks WA 6030 Phone: 1300 683 625

ENVIROBLAST Level 1, 91 Upton Street Bundall QLD 4217 Phone: 1300 668 113

OVEN FAIRY 79 Edinburgh Road Castlecrag NSW 2068 Phone: 02 9967 8733

EVERGLO COMMERCIAL CLEANING PO Box 912 Flagstaff Hill SA 5159 Phone: 1300 611 989

OVENU PO Box 698 Willetton WA 6955 Phone: 1300 683 682

GRAHAMS HOME CLEANING CARE PO Box 2120 Ascot QLD 4007 Phone: 1300 134 035

PERFECTLY MAID PO Box 429 Brighton VIC 3186 Phone: 1300 734 534

HYDROKLEEN 6/12 Tonga Place Parkwood QLD 4214 Phone: 1300 608 318

REDCLEAN Unit 4G, 6 Jubilee Avenue Warriewood NSW 2102 Phone: 1300 293 949

JAMES’ HOME SERVICES Unit 5/101 Brisbane Road Mooloolaba QLD 4557 Phone: 1800 442 268

STAIN BUSTERS CLEANING SERVICES PO Box 2927 Tuggeranong ACT 2901 Phone: 1300 0 STAINS (78246)

ACE CLEANING SERVICES 104 St Kilda Road St Kilda VIC 3182 Phone: 1300 505 848

JAN-PRO CLEANING SYSTEMS Suite 107, 12 Cato Street Hawthorn East VIC 3123 Phone: 03 9077 0075

STEAMATIC AUSTRALIA 23-25 Jarrah Drive Braeside VIC 3195 Phone: 03 9587 6333

AMAZING CLEAN Phone: 0408 325 544

JANI-KING AUSTRALASIA Suite 21, 13 Princeton Street Kenmore QLD 4069 Phone: 07 3878 5677

V.I.P. HOME SERVICES Offices in each State Phone: 13 26 13

Children’s Products & Services ABC NURSERY HIRE 57 Seville Circuit Burleigh Waters QLD 4220 Phone: 1300 724 276 or PH:- 0439 079 627 ANIMALS ON THE MOVE 76 Collie Road Gembrook VIC 3783 Phone: 1300 760 354 AUSTRALIAN BABY HANDS PO Box 7164 Bondi Beach NSW 2026 Phone: 02 8230 1513 FLIP OUT – TRAMPOLINE ARENA PTY LTS Suit9/308 High Street Penrith NSW 2750 Phone: 02 47313233 HENNY PENNY HATCHING PO Box 1376 Kenmore QLD 4069 Phone: 0413 716 625 JUMP SWIM SCHOOLS Unit6/54 – 56 Paradise Ave Miami Gold Coast 4220 Phone: 1300 249 241

Cleaning Services

AMC COMMERCIAL CLEANING Level 1, 6 Keysborough Close Keysborough VIC 3173 Phone: 03 8769 6000 BEBRITE CLEANING Unit 5/4 Narabang Way Belrose NSW 2085 Phone: 1300 131 664 BILLY BROWN CLEANING 21/2 Carmen Drive Carlingford NSW 2118 Phone: 02 9872 6000 BIZZI BEEZ RESIDENTIAL CLEANING 2/15-23 Huntingdale Road Burwood VIC 3125 Phone: 1800 646 477 CHEM-DRY Unit 4, 30 Park Road Mulgrave NSW 2756 Phone: 02 4587 6300 CLEAN GREEN STRATA 9/41-43 Higginbotham Road Gladesville NSW 2111 Phone: 1300 66 11 82

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JAZZ CLEANING 25 Pappas Way Carrara QLD 4211 Phone: 1300 135 339 JIM’S BIN CLEANING Phone: 131 546 JIM’S BLIND CLEANING Phone: 131 546 JIM’S CARPET CLEANING Phone: 131 546 JIM’S CLEANING Phone: 131 546 JIM’S PRESSURE CLEANING Phone: 131 546 JIM’S WINDOW CLEANING Phone: 131 546 KANKLEAN 102 Drummond Street Oakleigh VIC 3166 Phone: 1800 212 428

“You need to do an enormous amount of research on the business you are considering and just because it is associated with some sort of business group or council does not mean it is a good business.”

Janine Allis.

AUSTRALIAN franchise listings Clothing Alterations & Drycleaning

Computer Products & Services

Educational & Training Systems

ALTER IT PO Box 635 Malvern VIC 3144 Phone: 0418 352 753

AUSTRALIA WIDE IT PO Box 164 Mooroolbark VIC 3138 Phone: 1800 350 509

‘A’ 4 MATHS LEARNING CENTRES PTY LTD 5 St Johns Avenue Gordon NSW 2072 Phone: 02 9418 1277

DAISY H2O DRY CLEANING 130 Rouse Street Port Melbourne VIC 3207 Phone: 03 9646 0282

COMPUTER TROUBLESHOOTERS 41 Tunks Street Northbridge NSW 2063 Phone: 1300 282 878

ACTION COACH 1/44 Borthwick Avenue Murarrie QLD 4172 Phone: 07 3900 5500

KARL CHEHADE DRY CLEANING 410 Unley Road Unley Park SA 5061

DR PC Unit 1/233-235 Greenhill Road Dulwich SA 5065 Phone: 1300 855 911

BRIAN TRACY INTERNATIONAL 142 North Melbourne St North Adelaide SA 5006 Phone: 1800 634 227

GEEKS ON CALL PO Box 6089, Halifax Street Adelaide SA 5000 Phone: 1300 652 519

CBI COACHING Locked Bag 1, Robina Town Centre Robina QLD 4230 Phone: 1300 416 100

JIM’S COMPUTER SERVICES Phone: 131 546

CRESTCOM MANAGEMENT TRAINING PO Box 982 Edgecliff NSW 2027 Phone: 0410 860 000

LOOKSMART ALTERATIONS Lvl 3, 73-75 Dunmore Street Wenthworthville NSW 2145 Phone: 02 9637 8222 Fax: 02 9637 8200 Contact: Ray Bryant Email: franchising@looksmartgroup.com Website: www.looksmartgroup.com Business description: LookSmart Alterations, the largest most trusted tailoring brand in Australia and New Zealand, is the service side of the fashion industry with a level of quality gaining the respect of leading fashion retailers, the corporate world and over one million satisfied customers.

Providing the perfect look through the perfect fit, LookSmart’s tailors are skilled in style, fit, alterations and maintenance to make sure every item of clothing suit an individual’s shape and style.

LookSmart Alterations is The Stylist Tailor.

Membership: FCA Year established: 1994 Number of franchise outlets: Over 100 across AUS & NZ Initial franchise fee: $25,000 to $50,000 Investment required: $125,000 to $175,000 Training & support: 2 to 4 weeks in-store training and ongoing support.

Locations available: In major shopping centres in Australia and New Zealand

“In a world where people are increasingly purchasing products and services online, the franchisee’s ability to build a loyal customer base is more important than ever.”

Greg Nathan.

SACO TECHNOLOGY PO Box 472 Burpengary Qld 4505 Phone: 1300 664 186 SUPERGEEK.COM.AU Unit 3, 14 Randall Street Slacks Creek QLD 4127 Phone: 134 335 THE COMPUTER MARKET 15 Hudson Road Albion QLD 4010 Phone: 07 3256 2511

Distribution AIV DEVELOPMENTS 347 Lytton Road Morningside QLD 4170 Phone: 07 3823 8734

EWORKS Level 5, 437 St Kilda Road St Kilda VIC 3004 Phone: 1800 396 757 FORTE SCHOOL OF MUSIC PO Box 2237 Milton QLD 4064 Phone: 07 3871 0066 G4GUITARSCHOOLS 213 Concord Road North Strathfield NSW 2137 Phone: 0405 274 456 HELEN O’GRADY CHILDREN’S DRAMA ACADEMY PO Box 4100 East Gosford NSW 2250 Phone: 02 4322 9011

AUSSIE FARMERS DIRECT Unit 2 / 9 Ferndell Street Granville NSW 2142 Tel: 1300 Milkman (6455 626) COFFEE MACHINE EXPRESS 15/20 Narabang Way Belrose NSW 2085 Phone: 1300 795 282 HUSH PREPAID Level 1, Suite 7 210 Hume Highway Lansvale NSW 2166 Phone: 1300 739 265 LIFETIME DISTRIBUTORS Suite 106, 29-31 Solent Circuit Baulkham Hills NSW 2153 Phone: 02 9899 9655 MILPOST POSTIE NETWORK SYDNEY PTY LTD Level 2, 85 The Grand Parade Brighton-le-sands NSW 2216 Phone: 02 9567 9953 MBT FOOTWEAR 11 / 117 Old Pittwater Rd Brookvale NSW 2100 Phone: 02 9972 9988 PROCAL 6, 183-187 Northbourne Rd Campbellfield VIC 3061 Phone: 1300 776 225 PURATAP PTY LTD 60 North Terrace Kent Town SA 5067 Phone: 133 502 STACKS OF SNACKS PO Box 1418 Buddina QLD 4575 Phone: 07 5444 8916

HEY DEE HO MUSIC Shop 2 No 1 Heversham Drive Seaford VIC Phone: 03 9786 3104 Fax: 03 9786 3104 Contact: Jenny Wilkinson Email: jenny@heydeehomusic.com.au Website: www.heydeehomusic.com.au Business description: hey dee ho music provide educational programs for children up to the age of 8 years. Established in 1987, all programs are designed to stimulate childhood development with regular classes run in childcare centres, preschools and community centres weekly.

Programs include music, yoga, drama and literacy and sports skills. We also offer entertainment for birthday parties, festivals etc.

Franchises are territory based with the price of each franchise individually priced dependent on size and potential.

Franchisees have access to all programs, ongoing training for yourself and a great support network.

Year established: 1987 Number of franchise outlets: 17 Initial franchise fee: $15,000 – $25,000 Investment required: $20,000 – $30,000 Training & support: ongoing Locations available: in all States

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KIDS KORNER PO Box 3333 Wetherill Park NSW 2164 Phone: 1300 909 901 KIP MCGRATH EDUCATION CENTRES PO Box 480 Newcastle NSW 2300 Phone: 02 4929 6711 LCL FUN LANGUAGES PO Box 690 Freshwater NSW 2096 Phone: 1300 707 288 LEADERSHIP MANAGEMENT AUSTRALIA 1400 Malvern Road Glen Iris VIC 3146 Phone: 1800 333 270 LITERACY CIRCLE Shop 17. Tramore Place Killarney Heights NSW 2087 Phone: 1300 364 271

Corina Vucic.

Electrical Safety Testing

Employment / Personnel Services EQUINE STAFF EMPLOYMENT 6 Elm Street Goulburn NSW 2580 Phone: 0429 859 597 EXPRESS EMPLOYMENT PROFESSIONALS Suite 11, 31-33 Waterloo Road North Ryde NSW 2113 Phone: 02 9870 7233 FRONTLINE RECRUITMENT GROUP 11/70 Pitt Street Sydney NSW 2000 Phone: 02 8016 5400 GRACE WEBSTER RECRUITMENT PO Box 4075 Norwood South SA 5067 Phone: 1300 325 007

LYNN’S LEARNING Eighth Boulevard Springvale VIC 3171 Phone: 03 8794 8809

K2 RECRUITMENT Level 27, Australia Square 264 George Street Sydney NSW 2000 Phone: 1300 558 104

MARS VENUS COACHING PO Box 119 Mt Macedon VIC 3441 Phone: 03 5426 3246

RESUMEONE.COM.AU PO Box 359 Buddina QLD 4575 Phone: 1800 008 397

MTM MOBILE TRAINING PO Box 371 Welshpool DC WA 6986 Phone: 1300 783 817 NUMBERWORKS’NWORDS AUSTRALIA Phone: 1300 386 266 PROSELL 119 Willoughby Road Crows Nest NSW 2065 Phone: 1300 559 493 READ AND EXCEED PTY LTD 2 Flagstaff Street Engadine NSW 2233 Phone: 1300 473 234 READY STEADY GO KIDS Suite 5, Level 1, 3-9 Gordon Street Glenelg SA 5045 Phone: 1300 766 892 RED DAY COACHING Locked Bag 5010 Caloundra DC QLD 4551 Phone: 07 5413 9293 TARGET TRAINING PO Box 1101 Pymble NSW 2073 Phone: 1300 736 005 THE AUSTRALIAN DRUG DETECTION AGENCY PO Box 300 647 Albany NZ 0632 Phone: NZ +64 9 477 0032 THE REAL LEARNING EXPERIENCE PO Box 270 Kingston TAS 7051 Phone 03 6229 8302 WENDY’S MUSIC Studio 53 Greville Road Rosanna VIC 3084 Phone: 03 9457 1158 WORLD OF MATHS PO Box 29 Arundel QLD 4214 Phone: 1800 634 218

“Determine the best way to fund the purchase.”

Steve Seddon.

82

“A quality franchise system should be continually looking at different ways for franchisees and staff to increase their performance in a measurable way.”

Appliance Tagging Services Pty Ltd 80 Patterson Road Bentleigh VIC 3204 Phone: 1300 287 669 Fax: 1300 795 287 Contact: Steve Wren Email: steve@ats.com.au Website: appliancetaggingservices.com.au Business description: FCA National Franchisee of the Year 2013 (less than 2 staff) ATS are Australia-wide specialists in Electrical Safety Testing in accordance with AS/NZS 3760:2010.

ATS has experienced enormous growth with franchises in all States & Territories. No prior experience is required, just a passion for safety and a commitment to your business.

Offering expert technical, business and sales support, access to our National client base, comprehensive on and off-site training and minimal franchisee administration, ATS may be just the opportunity for you.

Membership: FCA Year established: 2002 Number of franchise outlets: 40 Initial franchise fee: $35,000 Investment required: $47,000 Training & support: 2 weeks initial training plus ongoing training and support Locations available: Territories available across all States and Territories

BRAD’S TEST AND TAG 99 Muriel Avenue Moorooka QLD 4105 Phone: 07 3848 9900 JIM’S TEST AND TAG Phone: 131 546 MOBILE TEST AND CALL PO Box 492 Booval QLD 4302 Phone: 1300 662 119

RESUMES FOR RESULTS PTY LTD PO Box 731 Five Dock NSW 2046 Phone : 02 9747 4116 Contact: Jeanette Hannan Email: jeanette.hannan@resumes.net.au Website: www.resumes.net.au Business description: Enjoy the flexibility of working from your homebased office. As a Career Consultant with Resumes for Results you will find immense satisfaction in working with your clients to achieve their career and lifestyle goals. We provide a range of career development services such as the preparation of resumes and job applications; interview coaching; job search coaching and career coaching. In addition we work with corporates and groups to provide outplacement services and tailored career workshops.

Membership: Franchise Council of Australia (FCA), and Career Development Association of Australia (CDAA) Year established: 2002 Number of franchise outlets: 16 Investment required: $27,000 Training & support: Full training program provided with ongoing support Locations available: Australia wide & New Zealand

“Have you conducted proper due diligence on the franchise system and the franchisor?”

Baybridge Lawyers.

AUSTRALIAN franchise listings

“You need to choose the correct structure when buying a franchise – you do not want to change the structure at a later date.”

Food - Bakeries BAKER’S CLUB PO Box 1001 Ashmore QLD 4214 Phone: 07 5532 7518

BIG FUN GPO Box 1992 Sydney NSW 2001 Phone: 1800 244 386 EXTREME DRIVING.NET PO Box 1170 Leichhardt NSW 2040 Phone: 1800 648 846 FLIGHT EXPERIENCE Ultimo NSW 2007 Phone: 02 9280 2455 GAMES 2 U PO Box 302 Narellan NSW 2567 Phone: 1300 780 562 LIGHTSOUNDS PO Box 19 Canterbury NSW 2193 Phone: 02 9560 0300 TIMEZONE AUSTRALIA Locked Bag 9 Northbridge WA 6865 Phone: 08 9427 0500

Event / Party Products & Services A BALLOON AND PARTY CENTRE 116 Main Street Croydon VIC 3136 Phone: 03 9725 1432 A TABLE FOR SIX PO Box 641 Aspley QLD 4034 Phone: 0422 814 321 BEER IN A BIN Phone: 08 82687123 PARTY PLUS PO Box 6828 East Perth WA 6892 Phone: 1300 366 234 PJK PARTY HIRE PO Box 7093 North Bundaberg QLD 4670 Phone: 1800 425 853 S & K CANDY BUFFET BARS 29-30 Branca Court Narre Warren North VIC 3804 Phone: 03 9703 1135 SENOR PAELLA CATERING 115-121 Dulong Road Dulong QLD 4560 Phone 07 5476 2292 WALKERS PARTY HIRE Unit 7/ 707 Forest Drive Peakhurst NSW 2210 Phone: 02 9533 4429

GARLO’S PIES Unit 3, 2A Burrows Road St Peters NSW 2044 Phone: 02 9519 5504 MUFFIN BREAK 424 New South Head Road Double Bay NSW 2028 Phone: 02 9302 2200

Tim Kilham.

Entertainment

FERGUSON PLARRE BAKEHOUSES PO Box 218 Niddrie VIC 3042 Phone: 03 9336 3200

PRETZOS RETAIL Suite 90, Citywest Business Centre 102 Railway Street, West Perth WA 6005 Phone: 08 9262 6010

BAKERS DELIGHT Level 1, 293 Camberwell Rd Camberwell VIC 3124 Phone: 1300 309 759 Contact: Franchisee Recruitment Team Email: franchiserecruitment@

bakersdelight.com.au Website: www.bakersdelight.com.au Business description: With over 700 bakeries worldwide and global turnover for Bakers Delight/COBS Bread of $575M 2012/13, the company earns the title of ‘Australia’s Most Successful Bakery Franchise.’

Over the past 33 years, this Australian success story has built a strong brand with a distinctive image and has fostered a loyal customer base in local communities around Australia.

Bakers Delight holds a healthy 12.7 per cent of the Australian bread market (Roy Morgan Single Source data September 2013) – a stable market based on Australia’s love for freshly baked bread, and growing demand for nutritionally sound produce.

As a Bakers Delight franchisee you will be provided comprehensive baking and business training as well as ongoing support to allow you to operate your own successful bakery. No previous bakery experience is necessary.

Take the first step and contact the Bakers Delight franchise recruitment team.

New and existing bakeries are available for purchase across Australia.

Year Established: 1980 Number of Franchise Outlets: 600 across Australia Investment required: 30% or $150,000 Training & Support: Full business and baking training provided as well as ongoing operational and network support.

Locations available: Across Australia BANJO’S TASMANIAN BAKERY CAFE GPO Box 491 Hobart TAS 7001 Phone: 03 6210 5000 BIG DAD’S PIES PO Box 1549 Southport QLD 4215 Phone: 1800 067 619 BREADTOP 215 Swanston Street Melbourne VIC 3000 Phone: 03 9639 3133 BRUMBY’S BAKERIES LIMITED PO Box 1549 Southport QLD 4215 Phone: 1800 067 619 BRUMBY’S GO! PO Box 1549 Southport QLD 4215 Phone: 1800 067 619

SPANISH DOUGHNUTS 9 Elizabeth Street Melbourne VIC 3000 Phone: 03 9654 5577

THE CHEESECAKE SHOP PTY LTD 2 Lisbon Street Villawood NSW 2163 Phone: 02 9723 1011 Fax: 02 9727 6771 Contact: Nick Avgerinos Email: nicka@cheesecake.com.au Website: www.franchise.cheesecake.com.au Business description: The Cheesecake Shop is one of Australia’s favourite brands with a network of almost 200 stores. Established in 1991, the Cheesecake Shop has twice been awarded the Franchise Council of Australia’s prestigious Franchisor of the Year award placing the Cheesecake Shop amongst the very best of franchise systems.

The combination of a well known brand, a great system and franchisee enthusiasm makes a great recipe for success!

Membership: Franchise Council of Australia Year established: 1991 Number of franchise outlets: Approx. 200 Initial franchise fee: $22,500 + GST Investment required: Range from $200,000 to $800,000 Training & support: 4 weeks full time initial training Locations available: Australia wide

“The better understanding you have of franchising before you sign a franchise agreement and the more due diligence you do the better prepared you will be.”

Lorelle Frazer.

83

“It is important to realise that regardless of everything, it is up to you, and you alone, to accept responsibility for the success of your business.”

Tania Allen.

Food – Coffee & Cafés

CAFÉ BUZZ 20 Orr Street Port MacQuarie NSW 2044 Phone: 0412 825 882 CHARLIE LOVETT FRANCHISING Suite 4, Level 15, 227 Elizabeth Street Sydney NSW 2000 Phone: 02 9146 4930 CHOCOLAT DESSERT DESTINATION 39 Charles Street Norwood SA 5067 Phone: 08 8333 7777 CHOCOLATERIA™ SAN CHURRO Suite 103, 425 Docklands Drive Docklands VIC 3008 Phone: 1300 797 620 CIBO ESPRESSO Unit 4, 424 North East Road Windsor Gardens SA 5087 Phone: 1300 242 624

AROMA CAFÉ PO Box 1626 Melville South WA 6156 Phone: 08 9337 5177

COFFEE CULTURE PO Box 1082 Crows Nest NSW 1585 Phone: 0414 161 941

AROMAS Unit 2, 60 Alexandra Place Murarrie QLD 4172 Phone: 07 3393 9324

COFFEE GURU Unit 2/76 Bayldon Road Queanbeyan NSW 2620 Phone: 02 6166 4878

BB’S CAFÉ PO Box 1549 Southport QLD 4215 Phone: 1800 067 619

CREMA ESPRESSO PO Box 92 Varsity Lakes QLD 4227 Phone: 07 5562 5516 CREPE AFFAIR PO Box 7181 Bondi Beach NSW 2026 Phone: 1300 CREPES (273737) DL COFFEE 24 Leoni Crescent Lamb Island QLD 4184 Phone: 0417 419 365

CAFE2U PTY LTD PO Box 290 Frenchs Forest NSW 1640 Phone: 1300 223 328 (1300 CAFE2U) Fax: 02 9451 2105 Contact: John Stanton Email: jstanton@cafe2u.com Website: www.cafe2u.com.au Business description: Cafe2U is the world’s no.1 mobile café system.

With over 230 franchises worldwide, this Australian owned system offers a total business solution including comprehensive training and full-time ongoing support.

Cafe2U’s unique ‘Acceleration Package’ assigns each franchisee a dedicated Franchisee Coach who launches the business alongside them. A revenue guarantee is also offered so you are ensured higher profits sooner.

A café without the hassles of rent or long hours provides the freedom to enjoy the lifestyle you deserve.

Membership: FCA, FANZ, IFA Year established: 2000 Number of franchise outlets: 150+ in Australia, 230+ worldwide Initial franchise fee: Included in purchase price Investment required: $129,990 + gst Training & support: Cafe2U’s unique Acceleration Package includes 4 weeks initial training. This comprises of classroom style business training, barista training and 2 weeks of a dedicated Franchisee Coach to build the business with the new franchisee.

Ongoing support is with a dedicated Franchisee Development Manager.

Locations available: Australia wide

EASYWAY AUSTRALIA Unit C1, 200 Coward Street Mascot NSW 2020 Phone: 02 8339 1031 ESPRESSO ESSENTIAL 32 Hutchinson Street Burleigh Heads QLD 4220 Phone: 1300 377 368 GELARE Unit 3, 26 Bowen St Cardinia WA 6163 Phone: 08 9331 1788 GLORIA JEAN’S COFFEES 11 Hoyle Avenue Castle Hill NSW 2154 Phone: 02 9894 2177 HARRY’S CAFÉ DE WHEELS PTY LTD 562 Harris Street Ultimo NSW 2007 Phone: 02 9211 2506

“You can grow to hundreds or even thousands of units with a limited investment and without spending any of your own capital on unit expansion.”

Kevin Bugeja.

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HUDSONS COFFEE Level 6, 257 Collins Street Melbourne VIC 3000 Phone: 03 8631 7700 Fax: 03 8631 7799 Contact: Julia Hewagama Email: franchise@hudsonscoffee.com.au Website: www.hudsonscoffee.com.au/

franchising Business description: At Hudsons Coffee, we know the perfect coffee doesn’t just stop with the delicious taste and lingering aromas – it’s also about the overall experience – from our efficient and friendly service, to the warm and inviting ambience of our stores. We like to share our passion for the bean and blend it with the strength, stability, consistency, efficiency and unpretentiousness of a franchise.

Membership: FCA Year established: 1998 Number of outlets: 68 Initial franchise fee: $60,000 (10 year Franchise Agreement) Investment required: $300,000 - $400,000 Training & support: We provide you with a comprehensive four week training program and then additional in store support on open.

Ongoing support is provided by your specialised Franchise Consultant.

Locations available: Australia wide

Jamaica Blue Café Level 1, 424 New South Head Road Double Bay NSW 2028 Phone: 02 9302 2200 Fax: 02 9302 2212 Contact: Matt Williams Email: mwilliams@jamaicablue.com.au Website: www.jamaicablue.com.au Business description: Exciting...Exclusive...Evolving...With an established reputation, a love for all things coffee and a brand that is truly one of a kind, Jamaica Blue offers you the chance to join an award-winning café brand! With a Jamaica Blue café, you have the opportunity to deliver exceptional, freshly prepared food, great service, and fabulous, award-winning coffee.

Membership: FCA Year established: 1992 Number of franchise outlets: 87 in Australia, 5 in New Zealand, 21 in China, 7 in UAE, 2 in Singapore Investment required: $350,000 with a minimum of $150,000 in fixed net assets.

Training & support: 15 days of training in café technical skills and financial management at the Jamaica Blue Training Centre. Continued and on-going support provided.

Locations available: Australia & New Zealand wide.

AUSTRALIAN franchise listings LATTE CARTELLE 5A Hartnett Close Mulgrave VIC 3170 Phone: 1300 783 342

THE COFFEE CLUB PO Box 5786 West End QLD 4101 Phone: 07 3010 3000

FRESH – HEALTHY CAFES 8A Gala Grove Kirra QLD 4225 Phone: 07 5668 9073

LAVA CARTS PO Box 5268 Mackay QLD 4741 Phone: 0458 202 649

THEOBROMA CHOCOLATE LOUNGE 38 Bellville Crescent Preston VIC 3072 Phone: 03 9480 1030

FRUIZBERRY C/ 39 Charles Street Norwood SA 5067 Phone: 08 8333 7777

LOVE COFFEE & CREPES PO Box 1086 Rozelle NSW 2039 Phone: 02 9817 7592

XOCOLATI 11 Strathalbyn Street Kew East, VIC 3102 Phone: 03 9857 0971

MICHEL’S PATISSERIE PO Box 1549 Southport QLD 4215 Phone: 1800 067 619

XPRESSO COFFEE (AUST) 35 Railway Terrace Milton QLD 4064 Phone: 1300 655 559 ZARRAFFA’S COFFEE 1/54 Siganto Drive Helensvale QLD, 4212 Phone: 07 5500 0800

Food – Restaurants & Dining Rooms

Muffin Break Bakery Café Level 1, 424 New South Head Road Double Bay NSW 2028 Phone: 02 9302 2200 Fax: 02 9302 2212 Contact: Matt Williams Email: mwilliams@muffinbreak.com.au Website: www.muffinbreak.com.au Business description: Choose the business recipe that has lasted the test of time...If you’re looking to own your own business, then look no further. Reputable, reliable and trusted brand Muffin Break offers you a rare opportunity to own and run your own bakery café business. Muffin Break has a vast range of products freshly baked and prepared on site every day, complemented with an awardwinning, gourmet espresso coffee menu and extended beverage range.

Membership: FCA Year established: 1989 Number of franchise outlets: 191 in Australia, 37 in New Zealand, 47 in UK, 2 in India Investment required: $350,000 with a minimum of $150,000 in fixed net assets.

Training & support: 15 days of training in café technical skills and financial management at the Muffin Break Training Centre. Continued and on-going support provided.

Locations available: Australia & New Zealand wide.

MUZZ BUZZ Hallmarc Business Park Unit C9, 2A Westall Road Springvale VIC 3171 Phone: 03 9544 9166 PIE FACE 27 Cadogan Street Marrickville NSW 2204 Phone: 1300 048 411 PRESSE CAFÉ 227 Elizabeth Street, Sydney NSW Phone: 0411 540 302 SHINGLE INN CAFÉS Suite 4, 23 Breene Place Morningside QLD 4170 Phone: 0431 649 450 THE CHOCOLATE ROOM Factory 4, 30 Leather Street Breakwater VIC 3219 Phone: 03 5229 6716

BEACH HOUSE BAR & GRILL PO Box 6128 Upper Mt Gravatt QLD 4122 Phone: 07 3420 0711 BROTZEIT INTERNATIONAL PTE LTD 564 Pagoda Street Singapore 059215 Phone: 0411265 441 BURRITO BAR Rosalie Village 2/11 Nash Street Rosalie QLD 4064 Phone: 07 3367 0256 DOME COFFEES AUSTRALIA PTY LTD Old Peninsula Hotel, 219-221 Railway Parade Maylands WA 6051 Phone: 08 9386 3099 EATOUT RESTAURANT GUIDES Australia and New Zealand Phone: 1300 019 925

GRILL’D – HEALTHY BURGERS 26 Liddiard Street Hawthorn VIC 3122 Phone: 03 9819 0071 Fax: 03 9819 0611 Contact: Grill’d Support Office Email: franchising@grilld.com.au Website: www.grilld.com.au Business description: Grill’d – the healthy burger specialist – delivers a burger experience unlike any other.

Established in 2004, Grill’d is a proven franchise model with a competitive advantage, experienced management and strong consumer appeal.

Open 7 days, Grill’d offers in restaurant dining and take-away in a friendly, casual environment.

We are seeking enthusiastic franchise partners with excellent leadership and customer service skills and a positive attitude to join our team.

Membership: Proud member of FCA Year established: 2004 Number of franchise outlets: 70+ Initial franchise fee: Included below Investment required: $400-$550K plus GST Training & support: Comprehensive & Ongoing Locations available: Australia wide HOGS BREATH CAFÉ Level 1, 152 Shore Street Cleveland QLD 4163 Phone: 07 3286 9022

FASTA PASTA PTY LTD Level 1, 137 The Parade (Entry Via Edward St) Norwood SA 5067 Phone: 08 8304 8600 Fax: 08 8332 8389 Email: reception@fastapasta.com.au Website: www.fastapasta.com.au Business Description: With our authentic Italian background and 20-year success story, Fasta Pasta is now Australia’s largest, independently owned group of ‘fresh pasta’ Italian restaurants. An innovative ever-changing menu, with more healthy options and commitment to outstanding service, have all contributed to Fasta Pasta being voted Roy Morgan’s ‘Quick Service Restaurant of the Year 2012’.

This is a great opportunity to be part of our winning national franchise team.

Membership: Franchise Council of Australia Year established: 1990 Number of franchise outlets: 39 Initial franchise fee: $50,000 + GST Investment required: $650,000 - $950,000 Training & support: 12 weeks training in one of our company stores Locations available: Nationally

“Monitoring the business’ performance against the business plan is the same as regularly checking a map or GPS when undertaking a long road journey.”

“Many franchisees fail to make the connection between a marketing plan and sales.”

Jason Gehrke.

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“When we feel full of vitality and have that spring in our step, problems are more likely to appear as challenges to be overcome.”

Greg Nathan.

LA PORCHETTA 192 Mahoneys Road Thomastown VIC 3074 Phone: 03 9460 6700 Fax: 03 9460 3099 Website: www.laporchetta.com Email: franchising@laporchetta.com Business description: La Porchetta is one of Australia and New Zealand’s largest fully licensed Italian family of restaurants. Established in 1985, La Porchetta serves pizza, pasta and main meal dishes using developed recipes for delicious dishes.

No cooking experience required; only a love for Italian cuisine. La Porchetta has tried and tested systems in place including a fully comprehensive induction training, polices, manuals and ongoing support. La Porchetta Pronto is a take away concept offering selected menu items, giving franchisees greater choice and flexibility of their business.

Membership: Proud members of Franchise Council of Australia & Restaurant and Catering Victoria Year established: 1985 Number of units: Approx 80 Investment required: La Porchetta Restaurant $460,000 - $520,000 La Porchetta Pronto $250,000 - $350,000 Training & support: Full comprehensive training and ongoing support Locations available: Australia & New Zealand MAYA MASALA 291 Williams Street Northbridge Perth WA Phone: 08 9565 6575

“Over the past five years, technological advancements have played a significant role in today’s society and the way we do business.”

Baybridge Lawyers.

McDonald’s Australia

THEOBROMA LOUNGES, pavilions, BARS

21 – 29 Central Ave Thornleigh NSW 2120 Phone: 02 9875 6666 Fax: 02 9875 6550 Contact: Lilian Tartaglia Email: franchising@au.mcd.com Website: https://mcdonalds.com.au/

franchiseopportunities Business description: In a little over 40 years, McDonald’s has grown from one restaurant to over 910 restaurants across the country. From its first restaurant in 1971 through to today, the ‘golden arches’ has managed to maintain its position as one of the most popular quick service restaurants in Australia.

As a McDonald’s franchisee you’re stepping into one of the world’s most successful brands and all that comes with it.

Think world-class systems and training, the globally acclaimed franchise model, and the kind of stability and returns that will deliver the success you’ve worked hard to enjoy.

Membership: FCA Year established: 1971 Number of franchise outlets: 914 Initial franchise fee: $60,000 for a 20 year term Investment required: $700,000 + in equity Training & support: 9 months full time unpaid extensive training and ongoing support Locations available: Australia wide

38 Bellevue Crescent Preston VIC Phone: 03 9480 1030 Fax: 03 9480 1035 Contact: Benjamin Fernandes Email: franchising@theobroma.com.au Website: www.Theobroma.com.au Business Description: The earliest record of chocolate was over two thousand years ago in the central American rainforest where the tropics is the ideal climate for the cultivation of the plant from which chocolate is derived, the Cacao Tree, Latin name “Theobroma Cacao” or “Food of the Gods” The concept was developed in response to the spiraling demand of high quality chocolate and chocolate beverages with the added enhancement of a full food menu, with some stores even offering a licensed venue.

Our franchise offers:

MOEVENPICK ICE CREAM 254 – 295 Wellington Road Mulgrave VIC 3170 Phone: 03 9565 7688 NANDO’S AUSTRALIA 40 Mollison Street Abbotsford VIC 3067 Phone: 03 9385 0777 ORIENTAL TEAHOUSE 455 Chapel Street South Yarra VIC 3141 Phone: 03 9826 0168 OUTBACK JACKS BAR & GRILL Suite 31104, SPC 3, 9 Lawson Street Southport QLD 4215 Phone: 07 5532 7071 PANAROTTI’S Unit 4 / 37-47 Borec Road Penrith NSW 2750 Phone: 02 4720 5522 SSS BBQ BARNS New England Highway Tamworth NSW 2340 Phone: 02 6762 2238 TACO BILL MEXICAN RESTAURANTS PTY LTD 375 Clarendon St South Melbourne VIC Phone: 03 9690 2077

“FEAR is simply False Emotions Appearing Real.”

Tania Allen.

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• Innovative and unique concept that includes all of life’s pleasures- chocolate, coffee, food, alcohol and retail • Highest quality chocolate products.

• Full training provided.

• Professional support team with a range of skills to assist you.

With new stores opening in new countries across the globe, Saudi Arabia and Singapore to open in 2014, be part of something special.

Membership: FCA, BFA Year established: 2006 Number of franchise outlets: 24 worldwide Initial franchise fee: $40,000 Investment required: $200,000 to $500,000 Locations available: All over Australia and Internationally TOSCANIS CAFÉ BAR AND RESTAURANT PO Box 2067 Mansfield QLD 4122 Phone: 07 3349 2042 VABY’S MEDITERRANEAN GRILL Unit 14, 37-47 Borec Road Penrith NSW 2750 Phone: 02 4677 1018 WILD CAKTUS 84 - 86 Yarrara Road Pennant Hills NSW 2120 Phone: 02 9484 6066 ZAMBRERO Unit 3, 105A Vanessa Street Kingsgrove NSW 2208 Phone: 02 8068 8131

“Multi-unit operators have the opportunity to expand their skills and become more management focused.”

Kristie Piniuta.

AUSTRALIAN franchise listings Food – Retail BOOST JUICE BARS Level 1, Tower 2, Chadstone Place 1341 Dandenong Rd Chadstone VIC 3148 Phone: 03 9508 4431 BRODIES MEALMAKERS 26 Ferry Road West End QLD 4101 Phone: 07 3217 2155

MRS FIELDS Suite 2A, 84 Darley Street Mona Vale NSW 2103 Phone: 02 9998 4800

SKEWERZ KEBABZ 5 Henry Street, Loganholme QLD 4129 Phone: 07 3175 0632

NEW ZEALAND NATURAL Level 3 / 8 West Street North Sydney NSW 2060 Phone: 02 9460 3344

SPAR AUSTRALIA LIMITED Locked Bag 30 Acacia Ridge QLD 4110 Phone: 07 3715 3000 SUMOSALAD Level 1, 1 Short Street Leichhardt NSW 2040 Telephone: 02 9569 7866

BUCKING BULL 5 Henry Street, Loganholme QLD 4129 Phone: 07 3423 0555 COLD ROCK ICE CREAMERY Suite 3, Level 8, 616 St Kilda Road Melbourne VIC 3001 Phone: 03 9533 9932 DONUT KING PO Box 1549 Southport QLD 4215 Phone: 1800 067 619 DREAMY DONUTS Level 1 / 424 New South Head Road Double Bay NSW 2028 Phone: 02 9302 2200 FLANNERYS NATURAL GROCERS Unit 2/38 Eastern Service Road Stapylton QLD 4207 Phone: 07 5519 9999 FOODCO GROUP PTY LTD Level 1 / 31-33 Knox Street Double Bay NSW 2028 Phone: 02 9302 2200 FRITZ GELATO PO Box 656 Toorak VIC 3142 Phone: 03 9826 6114 GELATINO 1/400 Fitzgerald Street North Perth WA 6006 Phone: 08 9228 4405 GELATISSIMO PO Box 6646 Silverwater NSW 2128 Phone: 02 8845 0100 GOLDEN NUTS FRANCHISING 61A Athens Road Onehunga Auckland NZ Phone: +64 21 126 3059 INDIA AT HOME Unit 2/96-100 Rodeo Drive Dandenong VIC 3175 Phone: 03 9792 3839 KICK! JUICE BARS PO Box 1411 Lane Cove NSW 1595 Phone: 02 9425 6200 LAS OLAS 130 High Street Belmont VIC Phone: 03 5244 4424 LENARD’S Level 1, 225 Montague Road West End QLD 4101 Phone: 07 3100 7800 LORD OF THE FRIES PO Box 455 Prahran VIC 3181 Phone: 1300 667 552 MR JAFFLE PO Box 4530 Bundaberg QLD 4670 Phone: 07 4181 1773

THE CHEESECAKE SHOP PO Box 202 Villawood NSW 2163 Phone: 02 8790 1055

NIGHTOWL CONVENIENCE Locked Bag 3020 Springwood QLD 4127 Phone: 0403 188 027 Fax: 07 3387 8788 Contact: Dean Atkins Email: franchises@nightowl.com.au Website: www.nightowl.com.au Business description: NightOwl is Australia’s largest stand-alone convenience brand offering fantastic franchising opportunities across Qld, NSW and Vic. Our brand strength, state of the art IT platform, online training and support, site selection process, construction planning, merchandising knowledge and marketing expertise dictates that our franchisees are set-up for success and start their business lives on the right foot.

If you have a passion for retail and a desire to be your own boss, we may have the perfect opportunity for you.

Membership: Australian Association of Convenience Stores, Franchise Council of Australia Year established: 1987 Number of franchise outlets: Over 60 stores Initial franchise fee: $59,500 + GST Investment required: Start up costs from $450,000 + GST Training & support: Full training provided.

Four week induction program and ongoing development assistance Locations available: Brisbane, Gold Coast, Sunshine Coast, Mackay, Townsville, Cairns, NSW & Regional Cities NUTSHACK C/O FRANCHISED FOOD COMPANY Suite 3, Level 8, 616 St Kilda Road Melbourne VIC 3004 Phone: 03 9824 5855 PARADISE FRESH PO Box 1556 Tamworth NSW 2340 Phone: 0429 655 650 Or Ph:- 02) 6765 6000 PIZZA HUT Level 2, 20 Rodborough Road Frenchs Forest NSW 2086 Phone: 02 9930 3023 PRIMAL PANTRY 5 Henry Street, Loganholme QLD 4129 Phone: 07 3175 0640 ROYAL COPENHAGEN ICE CREAM CONE CO. PO Box 382 Mona Vale NSW 2103 Phone: 02 9997 2296 SEVEN SEAS SEAFOOD CAFE 5 Henry Street, Loganholme QLD 4129 Phone: 07 3175 0637

TRAMPOLINE GELATO 182 Stawell Street Burnley VIC 3121 Phone: 03 8416 0316 TUTTI FRUTTI PO Box 308 South Perth WA 6951 Phone: 08 9367 3999 VAN GO COFFEE & JUICE Phone: 1300 662 906 WASABI WARRIOR PO Box 1411 Lane Cove NSW 1595 Phone: 02 9425 6200 WRAY ORGANICS PO Box 1277 Coolangatta QLD 4225 Phone: 07 5536 7291 YARRA VALLEY FARMS 10 Thomas Street Yarraville VIC 3013 Phone: 1300 734 433

Food – Take Away A LA TURKO 3/7 Birmingham Avenue Villawood NSW 2163 Phone: 02 9723 0300 ALI BABA 29 Williamson Road Ingleburn NSW 2565 Phone: 02 9829 8600 BING BOY 52 – 62 King William St Adelaide SA 5000 Phone: 08 8231 9635 BK’S TAKEAWAY 101 Princes Highway Trafalger VIC 3824 Phone: 03 5633 2139 BUBBAS PIZZA PASTA & MORE 287 Maroondah Hwy Ringwood VIC Phone: 03 9879 7770 BRODIES MEALMAKERS 28 Curzon Street Tennyson QLD 4105 Phone: 07 3892 7133 BURGER EDGE PO Box 272 Altona VIC 3018 Phone: 0459 220 141 CHARCOAL CHICKEN EXPRESS PO Box 7068 Karawara WA 6152 Phone: 08 9258 6011

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CHICKEN EXPRESS SYSTEM PO Box 912 Fairfield NSW 2165 Phone: 0415 500 500

KFC 20 Rodborough Road Frenchs Forest NSW 2086 Phone: 02 9930 3000

SUMOSALAD Level 1, 1 Short Street Leichhardt NSW 2040 Phone: 02 9569 7866

CHICKEN TREAT 1 Whipple Street Balcatta WA 6025 Phone: 08 9240 9777

MAD MEX FRESH MEXICAN GRILL Q537 Queen Victoria Building NSW 1230 Phone: 02 9550 8115

SUNSHINE KEBABS Office H27, Victoria Point Lakeside 11 Bunker Road Victoria Point QLD 4165 Phone: 07 3207 0422

COOLABAH TREE CAFÉ PO Box 226 Arundel QLD 4214 Phone: 07 5573 0255

MARIES PIZZA 55 Andrews Road Tallebudgera QLD 4228 Phone: 07 5533 9805

COUNTRY CHICKEN 6 Reichert Drive Ernest QLD 4214 Phone: 07 5571 6722

MYO 76 Bennett Drive Canning Vale WA 6155 Phone: 08 9315 3966

CROISSANT EXPRESS 540 Hay Street Perth WA 6000 Phone: 08 9218 9074

NANDO’S 453 Lygon Street North Brunswick East VIC 3057 Phone: 03 9385 0777

CRUST GOURMET PIZZA BAR Level 3 / 159 High Street Prahran VIC 3181 Phone: 03 9514 4000

NOODLE BOX Suite 13a 661-663 Victoria Street Abbotsford VIC 3067 Phone: 03 8851 4200

DOMINO’S PIZZA Level 8, 240 Sandgate Road Albion QLD 4010 Phone: 07 3633 3333

OCEAN MASTER INTERNATIONAL PO Box 5327 Marrickville NSW 1475 Phone: 02 8004 2998

EAGLE BOYS DIAL-A-PIZZA Level 1, 493 Ipswich Rd, Annerley QLD 4103 Phone: 07 3373 1000

OLIVER’S REAL FOOD PO Box 3678 Tuggerah NSW 2259 Phone: 0434 390758

FANCY FILLINGS Suite 1, Level 11, 636 St Kilda Road Melbourne VIC 3004 Phone: 03 9856 4460

OPORTO FRANCHISING Level 5, 619 Pacific Hwy St Leonards NSW 2065 Phone: 1300 727 129

FIVE DOGS 290 Brunswick Street Fortitude Valley QLD 4006 Phone: 0432 455 444

PIZZA CAPERS 3/38 Limestone Street Darra QLD 4076 Phone: 07 3279 3311

FITCHIPS PO Box 218 Subiaco Perth WA 6904 Phone: 0402 099 911 FROOTA FROOZEN YOUGHURTS 17 Market Street Box Hill, VIC 3128 Phone: 03 9972 8892 GFC CAFÉ Unit 1/17 Learjet Drive Caboolture QLD 4510 Phone: 07 5495 3157 GOLDEN ROAST (THE) PO Box 952 Belconnen ACT 2616 Phone: 02 6242 9700 GO SUSHI PO Box 1411 Lane Cove NSW 1595 Phone: 02 9425 6200 HEALTHY HABITS Level 6, 428 George Street Sydney NSW 2000 Phone: 02 9224 0460 HUNGRY JACK’S 1183 Toorak Road Camberwell VIC 3124 Phone: 03 9831 7100 JESTERS 8A O’Connor Way Wangara WA 6065 Phone: 08 9309 2200

PIZZACUTTERS GOURMET PIZZA PO Box 294 Cherrybrook NSW 2126 Phone: 02 9629 6788 PIZZA HUT Level 2, 20 Rodborough Road Frenchs Forest NSW 2086 Phone: 02 9930 3023 PURE+NATURAL Suite 1, Level 11, 636 St Kilda Road Melbourne VIC 3004 Phone: 03 9856 4400 RED ROOSTER Level 1 - Unit 17 202 Ferntree Gully Road Nottinghill VIC 3168 Phone: 03 9582 8716

THE CREPE CAFÉ Box 2 Allgas Building Southbank QLD 4101 Phone: 07 3846 1008 TRIOS WRAPS Ste 1/Lvl 1 902 Mt Alexander Rd Essendon VIC 3040 Phone: 03 9370 5833 URBAN BURGER 23/75 Waterway Drive Coomera QLD 4209 Phone: 07 5580 1608

WENDY’S SUPA SUNDAES 209 Fullarton Road Eastwood SA 5063 Phone: 0419 500 675

WOKINABOX Suite 4A, 60 West Terrace Adelaide SA 5000 Phone: 1300 859 989 XQUISITO PO Box 7181 Bondi Beach NSW 2026 Phone: 1300 765 081

Hairdressing BLOW DRY BAR 100 Miller Street North Sydney NSW 2060 Phone: 02 8920 0880 BOSSY HAIR PO Box 2131 Ashgrove West QLD 4060 Phone: 07 3366 6713 COLORBAR Po Box 523 Coolangatta QLD 4225 Phone: 1300 877 325 I WISH A…MOBILE HAIRDRESSER PO Box 40 Woden ACT 2606 Phone: 0410 460 609

SALSA’S FRESH MEX GRILL Level 1, Tower 2, Chadstone Place 1341 Dandenong Rd, Chadstone VIC 3148 Phone: 03 9508 4417

JOHN BRENNAN HAIR FRANCHISING Unit 9, 1-3 Jubilee Avenue Warriewood NSW 2102 Phone: 02 9979 9633

SARPINO’S PIZZERIA 2/29-33 Gympie Way Willetton WA 6155 Phone: 08 9457 7722

GAUCI FRANCHISING 75 Northeast Road Collinswood SA 5081 Phone: 0419 431 431 or PH: 08 83443556

SCHNITZ FRANCHISING PTY LTD Level 2, 3 River Street South Yarra VIC 3141 Phone: 1300 729 900

FRANCK PROVOST 129 Bourke Street Woolloomooloo NSW Phone: 1300 372 624

SPUDBAR Suite 1, 574 Plummer Street Port Melbourne VIC 3207 Phone: 03 8638 9999 SUBWAY® RESTAURANTS PO Box 313 Fortitude Valley QLD 4006 Phone: 1800 630 355

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TASTY THAI 109 / 260 Collins Street Melbourne VIC 3000 Phone: 03 9654 9899

“Franchisees need to carefully consider the level of debt they take on.”

Lorelle Frazer.

AUSTRALIAN franchise listings Health & Fitness ALIVE CLINICS 1/47 Taree Street Burleigh QLD 4220 Phone: 07 5593 4489

HAIRHOUSE WAREHOUSE Level 1, 605 Doncaster Road Doncaster VIC 3108 Phone: 03 9234 2200 Fax: 03 9234 2266 Contact: Peter Fiasco Email: franchising@hairhousewarehouse.

com.au Website: www.hairhousewarehouse.com.au/

franchising Business description: Hairhouse Warehouse was established in 1992 as a family run business. It has grown to the most successful Hair & Beauty retailer in Australia, with over 140 stores.

Hairhouse Warehouse has won several franchising and industry awards and is recognised as the leader in the industry.

The brand offers: • Extensive and ongoing training • A proven turnkey operation • Multiple revenue streams, including retail, salon, piercing and beauty services • Exclusive stockists of world leading brands with the most lucrative merchandise trading terms worldwide.

Membership: Franchise Council of Australia – FCA, Hair & Beauty Industry Association - HBIA Year established: 1992 Number of franchise outlets: Over 140 Investment required: 40% of business purchase.

Training & support: Full business, product and systems training provided including full induction program.

Locations available: Western Australia, Queensland, NSW, ACT, Victoria

ANYTIME FITNESS PO Box 4091 Lane Cove NSW 1595 Phone: 1300 766 202 BACK IN MOTION HEALTH GROUP 1/327 Police Road Mulgrave VIC 3170 Phone: 1300 859 581 BODY AND HEALTH SOLUTIONS Shop 176, Watergarden’s Shopping Centre 399 Melton Highway Taylor’s Lakes VIC 3038 Phone: 03 9703 1135 BOXING FIT 4/11 Salmon Street Port Melbourne VIC 3207 Phone: 1300 269 348 COMPLETE FEET 535 Boronia Road Wantirna VIC 3152 Phone: 03 9720 7676 CONTOURS Suite 301, 19A Boundary Street Rushcutters Bay NSW 2011 Phone: 02 8353 5203 CURVES INTERNATIONAL 100 Ritchie Road Woodway TEXAS 76712 Phone: +254 399 8409 DESTINATION FOR MEN 35 Unley Road Parkside SA 5063 Phone: 08 8357 3610 D’FINE247 PO Box 8870 Wagga Wagga NSW 2650 Phone: 1300 DFINE247

JUST CUTS PO Box 318 Cronulla NSW 2230 Phone: 02 9527 5444

EFM HEALTH CLUBS 115 Sherriff Street Underdale SA 5032 Phone: 1300 336 348

KIDZ LIDZ HAIR SALONS 95 Frenchmans Road Randwick NSW 2031 Phone: 02 9399 3455

ENVIE FITNESS Suite 505, 19a Boundary Street Rushcutter Bay NSW 2011 Phone: 02 9332 2824

LATTOUF HAIR SPA Level 2, 191 Oxford Street Darlinghurst NSW 2010 Phone: 1300 363 737

FERNWOOD WOMEN’S HEALTH CLUBS Level 1, 475 Flinders Lane Melbourne VIC 3000 Phone: 03 9630 8800

MAESTRO HAIRDRESSING 90 Douglas Parade Williamstown VIC 3016 Phone: 03 9397 5983

GNC LIVEWELL Building G1, 421-439 Grieve Parade Altona North VIC 3025 Phone: 03 9267 2737

RODNEY WAYNE HAIRDRESSING PO Box 825 Shortland Street Auckland CBD Phone: +64 9 358 4644

HEALTHY INSPIRATIONS PO Box 3280 Darra QLD 4076 Phone: 07 3177 0842

SALON EXPRESS PO Box 272 Bayswater WA 6933 Phone: 08 9473 1002

“Plans need to be developed and implemented.”

HOME INSTEAD SENIOR CARE Level 10, 9 Sherwood Road Toowong QLD 4066 Phone: 07 3720 8400 JETTS FITNESS 24/7 31 Brisbane Rd, Mooloolaba,Qld 4557.

Phone: 07 5458 5300 KIESER TRAINING CENTRES 5b North Street Ascotvale VIC 3032 Phone: 03 9372 0733

LASERDERM SKIN FITNESS CENTRE Unit 8,102 Emu Bank Belconnen ACT 2617 Phone: 02 6251 3040 LINDA ALLEN FITNESS Shop 10/1Carl Heck Boulevarde Windaroo QLD 4207 Phone: 1300 523 753 MUSCLE BEACH Phone: 02 4628 4020 MY BELLY 3/285 Great Eastern Highway Burswood WA 6100 Phone: 0451 949 667 NEW LEVEL PERSONAL TRAINING STUDIOS 69A Anderson St, Yarraville VIC 3013 Phone: 03 9325 1808 PLUS FITNESS 247 PO Box 76 Camden NSW 2570 Phone: 02 4648 2099 PURE HEALTH CLUBS PO Box 1708 Carindale QLD 4152 Phone: 07 3211 0060 PREGGI BELLIES Level 1, 93-95 Glenferrie Road Malvern VIC 3144 Phone: 03 9509 9733 RUSH HOUR AUSTRALIA PTY LTD PO Box 236 Oatlands NSW 2117 Phone: 1300 007 874 SHE FITNESS 704/176 Glenmore Road Paddington NSW 2021 Phone: 1300 565 700 SNAP FITNESS AUSTRALIA PO Box 361 Mt Gravatt QLD 4122 Phone: 1800 SNAP GYM STEP INTO LIFE Unit 24, 148 Chesterville Road Moorabbin VIC 3189 Phone: 1300 134 136 VISION PERSONAL TRAINING 3/30 Endeavour Road Caringbah NSW 2229 Phone: 02 9542 7750

“Contract law governs the legal relationship between the parties to a franchise agreement.”

“There are approximately 446 business format franchisors in New Zealand in 2012, compared with 423 in 2010.”

Stewart Germann.

Smart Company.

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Home Based Businesses ALL STRIPPED PO Box 993 Williamstown VIC 3016 Phone: 1800 73 20 73\

Home Services 1800-GOT-JUNK? Phone: 1800 353 937 AMALGAMATED PEST CONTROL PO Box 74 Archerfield QLD 4108 Phone: 1300 685 402 ANDREW’S GROUP SERVICES Unit 7, 302 South Pine Road Brendale QLD 4500 Phone: 1800 101 155

CM BUSINESS Phone: 1800 262 340 Email: admin@cmbusiness.com.au Website: www.cmbusiness.com.au Business description: Follow our business trading plan & you can make $1,000-$3,000 per week.

Trading is a skill you can take anywhere in the world, any time in your life!

Our proven business model & one on one mentoring give you all the training & support needed to make consistent profits. You can be your own boss & have time and flexibility in your life.

No experience needed - you only need a computer and internet.

Investment required: $25,000 Locations Available: Australia Wide CRAZY CANDLES 10 Jingella Street Hope Island QLD 4212 Phone: 07 5530 1171 ENSUITES ON TOW Unit 1, 22 Emily Street Seymour VIC 3660 Phone: 03 5977 1447 FIBRENEW INTERNATIONAL LTD 52 Harris Street, Bellbird Park, Brisbane QLD 4300 Phone: 07 3814 1172 FORTUNE PLUS PO Box 1957 Surfers Paradise QLD 4217 Phone: 1800 041 274 LOLLYPOTZ C/ 39 Charles Street Norwood SA 5067 Phone: 08 8333 7777 STUFFLERS FRANCHISES PTY LTD 10/477 Tufnell Road Banyo QLD 4014 Phone: 1800 788 335 THE E TEAM 16 Hay Street Boxhill South VIC Phone: 03 9849 1282 XPRESSO DELIGHT PTY LTD 5023 Emerald Islands Drive Carrara QLD 4211 Phone: 0414 669 101

“The Association works hard to promote the benefits of dealing with members.”

Franchise Association of New Zealand.

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AUSSIE OUTDOOR ALFRESCO CAFÉ BLINDS Unit 2, 8 Villanova Street Wanneroo WA 6065 Phone: 1300 131 289 AUSTRALIAN CARPET DYING PO Box 1039 Niddrie VIC 3042 Phone: 03 9325 4111 AUSTRALIAN HOT WATER PROFESSIONALS Level 1, 127 Botany Road Alexandria NSW 2015 Phone: 02 9698 1922 BLACK AND WHITE HOME SERVICES PO Box 1131 Morayfield QLD 4506 Phone: 1800 641 325 COLONIAL PLANTATION SHUTTERS 201 Riverview Road Clareville NSW 2107 Phone: 02 9973 1718 COMPLETE PROPERTY REJUVENATION 108 Drummond Street Oakleigh VIC 3166 Phone: 1300 136 706 DIAL-AN-ANGEL PO Box 543 Edgecliff NSW 2027 Phone: 1300 721 111 ECO PEST CONTROL Unit 1/813 South Road Clarence Gardens SA 5039 Phone: 08 8354 0470 ELITE CARPET DRY CLEANING 6 Dulwich Street Loganholme QLD 4129 Phone: 07 3801 2115 FOUR SEASONS GUTTER PROTECTION Unit 23/63-71 Bayfield Road Bayswater VIC 3153 Phone: 03 9738 1499 FROGS HOUSE WASHING 59 Kowara Road Somersby NSW 2250 Phone: 1300 363 564 GREY ARMY MANAGEMENT 1 / 56 Harley Crescent Condell Park NSW 2200 Phone: 02 9709 5050 GUTTER-VAC PO BOX 108 ALBION BUSINESS CENTRE ALBION QLD 4010 Phone: 07 3357 6270 HIRE A HUBBY 6/105a Vanessa Street Kingsgrove NSW 2208 Phone: 1300 653 778 HOME SERVICE PROFESSIONALS PO Box 237 Plympton SA 5038 Phone: 08 8297 4744

HOUSEWORK HEROES PO Box 116 Floreat Forum WA 6014 Phone: 08 9244 2344 JIM’S ANTENNAS Phone: 131 546 JIM’S BATH RE-SURFACING Phone: 131 546 JIM’S GLASS RESTORE AND PROTECT Phone: 131 546 MAGNETITE WINDOW COVERS PO Box 608 Marrickville NSW 2204 Phone: 02 9565 4070 MANNINGS AV Suite 343/80 The Pines Shopping Centre Elanora QLD 4221 Phone: 1300 137 891 MINC SERVICES Unit 5, 36 Windorah Street Stafford QLD 4053 Phone: 07 3856 1377 MURRAY PEST & WEED CONTROL PO Box 2263 Kent Town SA 5071 Phone: 08 8334 1000 OUTSIDE CONCEPTS 9 Hoylake Avenue Stirling SA 5152 Phone: 08 8370 9523 PARADISE SHADE UMBRELLA’S Suite 110, 51 Robina Town Centre Robina QLD 4230 Phone: 1800 258 250 PUREPROTECT PO Box 320 Leichhardt NSW 2040 Phone: 1800 664 376 REFACEIT PO Box 3118 Tarragindi QLD 4121 Phone: 1300 322 348 RELIANCE ROOF RESTORATIONS 3/6 Trade Street Ormiston QLD 4160 Phone: 07 3286 3900 SENIOR HELPERS – AUSTRALIA 5/539 Highett Road Highett VIC 3190 Phone: 03 9555 6331 SIMPLY HELPING 1/48 McLachlan Street Horsham VIC 3400 Phone: 1800 998 866 SOL HOME INPROVEMENTS Suite 110, 1 Centennial Drive Campbelltown NSW 2560 Phone: 1800 765 765 SPECIALIST DOORS & WINDOWS ETC 12 Duncan Road Dry Creek SA 5094 Phone: 1800 773 810 SPRAY PAVE AUSTRALIA GPO Box 501 Greenacres SA 5086 Phone: 1800 688 888 SUPER SHOWER SEAL 3/8 Greenhill Road Wayville SA 5034 Phone: 08 8372 7881 TAPS’N TOILETS PO Box 380 Strathpine QLD 4500 Phone: 1800 801 617

AUSTRALIAN franchise listings TERMICAM PO Box 369 Glen Waverley VIC 3150 Phone: 1300 837 642 THE MINDERS Unit 52, 170 Forster Rd Mount Waverley VIC 3149 Phone: 03 9544 7600 TILE RESCUE PO Box 221 Hawks Nest NSW 2324 Phone: 1800 853 335 TIMBER DOCTOR 2/52 Export Drive Molendinar QLD 4214 Phone: 1300 453 284 UNITED HOME SERVICES PO Box 116 Floreat Forum WA 6014 Phone: 08 9244 2344 V.I.P. HOME SERVICES Phone: 13 26 13 VICTORY BLINDS 245 Browns Road Noble Park VIC 3174 Phone: 03 8793 5700 YOUR HOME SERVICES PO Box 652 Wyong NSW 2259 Phone: 1300 669 464 YOUR LOCAL TRADESMAN PO Box 382 Seven Hills NSW 1730 Phone: 1300 853 553

Hotels, Motels & Apartments ACCOR HOTELS Phone: 02 9280 9820

Internet APEX PACIFIC 1/6-8 Crewe Place Rosebery NSW 2018 Phone: 02 9662 3433 BLOOMTOOLS 3/2 Boston Court Varsity Lakes QLD 4227 Phone: 1300 399 399 DIGITAL DREAMS PO Box 246 Pacific Fair QLD 4218 Phone: 07 5578 3320 EXA WEB SOLUTIONS 1186 Toorak Road Camberwell VIC 3124 Phone: 03 9889 6888 WEBSITEGURUS Suite 412 / 566 St Kilda Road Melbourne VIC 3004 Phone: 03 9510 9344

“By understanding what causes a business to fail you can take steps to avoid falling into the same traps.”

Smart Company.

“Ideally franchisees should at least seek professional advice from a good franchise accountant, a good franchise lawyer and a franchise or business consultant.”

Lorelle Frazer.

Landscaping & Gardening AUSTRALIAN DIAL-A-DIGGER 128b Tolley Road St Agnus SA 5097 Phone: 1300 234 443 BORDERLINE PO Box 4571 Lake Haven NSW 2263 Phone: 1800 121 122 COOCHIE HYDROGREEN PO Box 880 Oxenford QLD 4210 Phone: 1800 245 955 FOX MOWING 13 Luderitz Close Hallett Cove SA 5158 Phone: 1800 369 669 GRAHAMS GARDEN CARE PO Box 2120 Ascot QLD 4007 Phone: 1300 134 035 HI HO CLEAN AND GARDEN 52 Bayview Drive Blackstone Heights TAS 7250 Phone: 03 6340 2675 JIM’S MOWING Phone: 131 546 JIM’S TREES Phone: 131 546 KWIK KERB PO Box 103 Mt Ommaney QLD 4074 Phone: 1800 773 231 LOCAL TREE CARE 22 Kothes Lane Baranduda VIC 3691 Phone: 02 6056 0560 MULTIWEST PAVE 18 Devereux Crescent Ellenbrook WA 6069 Phone: 1300 137 572 SOFT STONE SCULPTURES PO Box 1507 Warriewood NSW 2102 Phone: 1300 763 878

Mobile Franchises APPLIANCE TAGGING SERVICES 80 Patterson Road Bentleigh VIC 3204 Phone: 03 8520 9750 ARRIVE ON TIME APPLIANCE REPAIRS 1/8 Fuji Crescent Mornington VIC 3931 Phone: 1300 137 121 B & S MOBILE SHARPENING 9 Karnak Court Glen Waverley VIC 3150 Phone: 03 9703 1135 BOSETTI WINDOW SOLUTIONS 8 Anzac Highway Keswick SA 5035 Phone: 0421 378 364 CAFE2U PTY LTD PO Box 290 Frenchs Forest NSW 1640 Phone: 1300 223 328 (1300 CAFÉ2U) CAPPUCCINO XPRESS 6/137 Main Street Osborne Park WA 6017 Phone: 1300 523 388 DIAMOND MARKETERS 6 Barack Court Oak Park VIC 3046 Phone: 0405 347 194 ENZED HOSE DOCTORS PO Box 1022 Wodonga VIC 3689 Phone: 1800 0ENZED ESPRESSO MOBILE CAFÉ 1 Langham Place Davidson NSW 2087 Phone: 1300 657 942 FASTWAY COURIERS Level 9, 491 Kent Street Sydney NSW 2000 Phone: 1300 FASTWAY FILTAFRY 2187 Princes Highway Clayton South VIC 3168 Phone: 03 9548 3155 FISHER & PAYKEL PO Box 798 Cleveland QLD 4163 Phone: 1800 016 100 FLIPPIN’ FRESH SEAFOOD 57 McLindens Road Barnawartha North VIC 3691 Phone: 02 6000 1999 GOLDEN ROAST PO Box 952 Belconnen ACT 2616 Phone: 02 6242 9700 HAIRDRESSERS ON THE MOVE 12 Garie Place Frenchs Forest NSW 2086 Phone: 1300 004 247 HOME ICE CREAM 173-181 McDougall Street Toowoomba QLD 4350 Phone: 07 4699 9980

THE MINDERS TOTAL BUILDING & GARDEN CARE 52/170 Forster Road Mount Waverley VIC 3149 Phone: 03 9544 7600

HOSEMASTERS INTERNATIONAL 17 Kewdale Road Kewdale WA 6986 Phone: 08 9356 1711

WEEDING WOMEN 9/152 Balcatta Road Balcatta WA 6021 Phone: 1800 247 484

INK ON THE RUN PO Box 4109 Illawong NSW 2234 Phone: 1800 465 786

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“In the franchise relationship, where everyone shares a brand, franchisee success needs to be viewed more broadly than whether or not the franchisee is profitable.”

Greg Nathan.

JIM’S PEST CONTROL Phone: 131 546 JIM’S WINDSCREENS Phone: 131 546 LOCK N LEAVE Phone: 1300 139 557 MARRS CURTAINS, BLINDS & SHUTTERS Suite 517, 2-8 Brook Hollow Avenue Baulkham Hills NSW 2153 Phone: 1300 306 751 MOBILE FILTRATION SERVICES 17 Ladymary Terrace Gympie QLD 4570 Phone: 1800 637 638 MOBILE HOSEFIXERS PO Box 3017 Caboolture BC QLD 4510 Phone: 07 5428 0321 PRISTINE WATER SYSTEMS 2/28 Central Park Avenue Ashmore QLD 4214 Phone: 07 5597 0592 SHINE IT STAINLESS Level 8, 65 York Street Sydney NSW 2000 Phone: 02 8215 1512 SMALLPRINT 26 Weatherall Road Cheltenham VIC 3192 Phone: 1800 762 557 SOUTHERN CROSS CHAUFFEUR 348 Arden Street Kensington VIC 3031 Phone: 1300 726 630 TASTY TRUCKS 15 Kevin Avenue Ferntree Gully VIC 3156 Phone: 1300 827 898 THE IRONING ELF 58 Neville Lane Napoleons VIC 3352 Phone: 1300 476 353 THE TIMBER DOCTOR PO Box 4480 Robina Town Centre QLD 4230 Phone: 1300 153 284 TOOLFORCE 1 Romford Road Kings Park NSW 2148 Phone: 02 9831 6555

“Franchising is a specialist field.”

Robert Graham.

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YARRA VALLEY FARMS

CITY FARMERS DOGWASH

10 Thomas Street Yarraville VIC 3013 Phone: 1300 73 44 33 Fax: 1300 73 66 33 Website: www.yarravalleyfarms.com.au Business Description: From the outset, the core focus of Yarra Valley Farms was to provide quality fresh produce to the hospitality industry with a dynamic combination of great service and fantastic prices.

Yarra Valley Farms is primarily about providing a service of delivering fresh produce to the hospitality industry and our total success is based on our franchisees.

Yarra Valley Farms is proud to offer distribution territories throughout Australia to service the Hospitality Industry with Fresh Fruit & Vegetables and related products. We want like minded people to share in our success as a prominent supplier of fresh produce, currently servicing some of Australia’s best known bars, cafes, restaurants, hotels, take-away food outlets, schools, and care facilities.

Membership: FCA Year established: 2001 Number of franchise outlets: Investment required: $75,000 Training & support: Full training and support Locations available: Melbourne, Sydney, Northern Rivers/Gold Coast.

Level 1 / 190 Main Street Osborne Park WA 6017 Phone: 08 9345 7218 Fax: 08 9207 2576 Contact: Leon Pike, Operations Manager Email: leon.pike@cityfarmers.com.au Website: www.cityfarmers.com.au Business description: City Farmers Dogwash brings the specialty pet store right to the customer’s door, which keeps your phone ringing and your business growing.

City Farmers Dogwash franchisees are trusted advisors and loving carers to our customer’s valued pets. As a franchisee and as part of the ever expanding City Farmers retail network, you’ll have access to the best in pet health, nutrition and well-being needs.

City Farmers Dogwash, will help you to start your own profitable business and make new friends of both the two and four legged variety, without the associated pressures of traditional business ownership.

With more than 3.7 million pet dogs in Australia, we’ve got plenty of work to do!

Membership: FCA – Franchise Council of Australia PIAA – Pet Industry Association of Australia Year established: 1992 (under the Fleastoppers name) Number of franchise outlets: 35 Investment required: Existing from $28,000 New Areas from $15,000 + Vehicle Training & support: 2 Weeks in Field + 1 Week in the Support Office and the ongoing business coaching and support to grow and develop the business.

Locations available: Australia Wide

Pet Stores, Products & Services “DON’T FRET PET!” 67 Cooloolabin Road Yandina QLD 4561 Phone: 07 5472 7778 ADVANCE PET SITTING PO Box 6515 Upper Mt Gravatt QLD 4122 Phone: 1300 873 277 AUSSIE POOCH MOBILE Unit 4, 13 Brewer Street Burpengary QLD 4505 Phone: 0411 553 796 BARK BUSTERS PO Box 139 Dapto NSW 2530 Phone: 1800 067 710

“The additional costs of setting up and operating a company are usually insignificant in relation to the benefits that can be obtained.”

Tim Kilham.

DON’T FRET PET! 67 Cooloolabin Road Yandina QLD 4561 Phone: 1300 307 021 DOGTECH PO Box 56 Mossvale NSW 2577 Phone: 1300 650 739 HYDRODOG MOBILE DOG GROOMING Suite 14, 209 Toorak Road South Yarra VIC 3141 Phone: 1300 659 055 JIM’S DOG WASH Phone: 131 546 LONELY PETS CLUB Level 1/281 Lygon St, Brunswick East VIC 3057 Phone 1300 302 895 MEDIVET PO Box 3071 Bankstown Centre NSW 2200 Phone: 1800 356 505 METRODOGS 26-28 Donaldson Street Corryong VIC 3707 Phone: 02 6076 2888 PAMPERED PUP 12 Minimine Street Stafford QLD 4053 Phone: 0408 880 023

AUSTRALIAN franchise listings PAWS PET SITTERS PO Box 74 Petrie QLD 4502 Phone: 1300 88 7297 PERSONALISED PET 30 Diamond Head Drive, Budgewoi NSW 2262 Phone: 1300 COLLAR (1300 26 55 27) PET CAFE 589 Logan Road Greenslopes QLD 4120 Phone: 07 3397 5477 PET GOODS DIRECT 24-26 Wedgewood Road Hallam VIC 3803 Phone: 03 9215 4588 PET MOBILE PO Box 164 Lane Cove NSW 1595 Phone: 1300 137 101 PETS PARADISE 24-26 Wedgewood Road Hallam VIC 3803 Phone: 03 9796 4555 PETSTOCK PTY LTD 1/300b Gillies Street Ballarat VIC 3350 Phone: 0422 608 240 NOSE TO TAIL DOGWASH 237 Bush Road Albany, Auckland NZ Phone: +64 9 448 2227 THE BARF SHOP 1/65 Township Drive Burleigh Heads QLD 4220 Phone: 07 5576 3840

Photography BREEZE PHOTOS PO Box 2462 Wellington Point QLD 4160 Phone: 1300 886 949 EVENT PHOTOGRAPHY.COM 23 Karall Street Ormeau QLD 4208 Phone: 1300 551 749 FLASH MORFFEW PHOTOS Po Box 626 Potts Point NSW 1335 Phone: 02 9389 5644 MASTER SCHOOL PORTRAITS PO Box 8459 Kooringal NSW 2560 Phone: 1800 069 976 PIXIFOTO & PORTRAIT PLACE 15 Ferndell Street South Granville NSW 2142 Phone: 02 8718 6900 SANDPIT PHOTOS PO Box 361 Collaroy NSW 2097 Phone: 1300 364 735 STARSHOTS GLAMOUR PHOTOGRAPHY 1/113-115 Oxford St, Darlinghurst NSW 2010 Phone: 02 9380 8023

“To help your business grow, help your staff grow too.”

Kristie Piniuta.

Pool & Spa JIM’S POOL CARE Phone: 131 546 KINGS C/ 39 Charles Street Norwood SA 5067 Phone: 08 8333 7777 NARELLAN POOLS Suite 201, 2-8 Brookhollow Avenue Baulkham Hills NSW 2153 Phone: 1300 676 657 POOLWERX 10 Camford Street Milton QLD 4064 Phone: 1800 245 447 SWIMART PO Box 606 Springwood QLD 4127 Phone: 07 3808 6544

Printing & Copying INKSPOT 22/91-95 Tulip Street Cheltenham VIC 3192 Phone: 1300 INKSPOT (465 776) KWIK KOPY AUSTRALIA PO Box 657 Northbridge NSW 1560 Phone: 02 9967 5500 LOYALTY PRINT 8a/185 Military Road Neutral Bay NSW 2190 Phone: 1300 703 403 MAIL BOXES ETC (AUSTRALIA AND NZ) Level 1 117 Willoughby Road Crows Next NSW 2065 Phone: 1800 55 6245 MINUTEMAN PRESS 316/19 Milton Parade Malvern VIC 3144 Phone: 03 9832 0873 QUICK COLOURPRINT.COM.AU 7/85-91 Broun Avenue Morley WA 6062 Phone: 1300 784 250 READY STEADY PRINT PO Box 9053 Brighton, Victoria 3186 Phone: 1300 601 609 SNAP G6/64 Talavera Rd, North Ryde NSW 2113 Phone: 02 9878 8100 WORLDWIDE ONLINE PRINTING Unit 31, 112 McEvoy Street Alexandria NSW 2015 Phone: 02 8394 7800

Real Estate & Property Services

BARRY PLANT REAL ESTATE 660 Doncaster Road Doncaster East VIC 3109 Phone: 03 9840 9555 BEVANS REAL ESTATE 10/345 Lawrence Hargrave Drive Thirroul NSW 2515 Phone: 02 4267 3444 BIGGIN & SCOTT Level 1, 414 Toorak Road Toorak VIC 3142 Phone: 03 9828 4500 CENTURY 21 AUSTRALIA Level 3, 33 York Street Sydney NSW 2000 Phone: 02 8295 0600 CHANGINGPLACES 294 Kings Way South Melbourne VIC 3205 Phone: 1300 130 998 COLDWELL BANKER 29 Tedder Avenue Main Beach QLD 4217 Phone: 07 5528 3088 CREATIVE BY DESIGN 4/3-5 Rhodes Street West Ryde NSW 2114 Phone: 02 9809 7100 FROG RENT 4/68 Jessica Boulevard Minyama QLD 4575 Phone: 130078 3658 FRUIT PROPERTY 222 St Kilda Road St Kilda VIC 3182 Phone: 0438 353 833 GO PRIVATE PO Box 7129 Geraldton WA 6530 Phone: 1300 PRIVATE HARCOURTS Amy Johnson Place Brisbane QLD 4009 07 3839 3100 INDEPENDENT PROPERTY INSPECTIONS 6 Oberon Court Dynnyrne TAS 7005 Phone: 0418 120 828 PRD NATIONWIDE PTY LTD 236 Liverpool Road Ashfield NSW 2131 Phone: 02 9797 9600 PROFESSIONALS SERVICE CENTRE LTD 9/63 Annerley Road Woolloongabba QLD 4102 Phone: 07 3846 1800 QUEST SERVICED APARTMENTS Level 21/390 St. Kilda Road Melbourne, VIC 3004 Phone: 03 8699 1500 RAINE & HORNE Level 5, 55 Harrington Street Sydney NSW 2000 Phone: 02 9258 5400

ACE BODY CORPORATE MANAGEMENT PTY LTD 106 Nepean Highway Mentone VIC 3194 Phone: 1300 792 509

RAY WHITE REAL ESTATE GPO Box 2433 Brisbane QLD 4001 Phone: 07 3231 2200

AIDA REAL ESTATE PO Box 8227 Toowoomba South QLD 4350 Phone: 1300 243 200

REAL ESTATE INVESTAR PO Box 4144 Ashmore Plaza QLD 4214 Phone: 1300 737 782

AUSTRALIAN PRIVATE REALTY PO Box 5523 Maroochydore BC QLD 4558 Phone: 1300 882 500

R&W REAL ESTATE Level 7, 225-233 Clarence Street Sydney NSW 2000 Phone: 02 9299 8177

93

STOCKDALE & LEGGO Level 1, 466 Malvern Road Prahran VIC 3181 Phone: 03 9529 4955

THE FRENCHAMS GROUP 21 Wadhurst Drive Boronia VIC 3155 Phone: 03 9887 4755

TOP SNAP Suite D, 9 Crane Crescent Mosman, NSW, 2088 Phone: 1300 867 762

THRIFTY CAR RENTAL 52-60 Kent Road Mascot NSW 2020 Phone: 02 8337 2700

YONG REAL ESTATE Suite 18, 223 Calam Road Sunnybank Hills QLD 4109 Phone: 07 3373 9888

TROPICAL PLANT RENTALS 6 Pedvin Place Annangrove NSW 2156 Phone: 1800 631 365

Recreation / Leisure CORK ‘N FORK FRANCHISE PO Box 368 North Tamborine QLD 4272 Phone: 07 5543 6584 DESIGN IMPORTANCE 6 Ailsa Street Box Hill South VIC 3128 Phone: 1300 650 309 JOHNNO’S CAMPER TRAILERS PO Box 113 Maryborough QLD 4650 Phone: 1300 725 451 POLE DIVAS Studio 3/22 Cecil Place Prahran VIC 3181 Phone: 03 9529 3399

Rent or Hire AARONS COFFEE AT WORK 6 Pedvin Place Annangrove NSW 2156 Phone: 1800 815 191 BOAB BOAT HIRE 24 Sunset Avenue Warilla NSW 2528 1300 002 622 BUDGET RENT A CAR AUSTRALIA PTY LTD Level 2, 15 Bourke Road, Mascot NSW 2020 Phone: 02 9578 1000 CIVIC VIDEO 110-116 Bourke Road Alexandria NSW 2015 Phone: 02 9206 8800 HERTZ AUSTRALIA 6 /10-16 Dorcas Street South Melbourne VIC 3205 Phone: 03 9698 2444 HIRE FOR BABY 94 Ascot Vale Road Flemington VIC 3031 Phone: 1300 363 755

94

“People turn to franchising for four reasons: capital, motivated management, speed of growth and reduced risk.”

Kevin Bugeja.

Retail 3D PAINT & COLOUR PO Box 399 East Maitland NSW 2323 Phone: 02 4934 1710 7-ELEVEN STORES PTY LTD 357 Ferntree Gully Rd Mount Waverley VIC 3149 Phone: 03 9541 0711 ACCOLADES AND MORE PTY LTD PO Box 348 Wyong NSW 2259 Phone: 02 4353 8583 AGL RETAIL ENERGY Level 22, 101 Miller Street North Sydney NSW 2060 Phone: 02 9921 2999 ANDERSENS FLOOR COVERINGS 29 Western Drive Gatton QLD 4343 Phone: 1300 306 054 APCO SERVICE STATIONS 343-355 Thompson Rd Geelong North VIC 3215 Phone: 03 5278 6988 AUSSIE DISPOSALS PO Box 121 Hampton Park VIC 3976 Phone: 03 9799 5777

JIM’S SKIP BINS Phone: 131 546

AUSTRALIA POST GPO Box 1777 Melbourne VIC 3001 Phone: 1800 657 975

NETWORK CAR & TRUCK RENTALS PO Box 291 Runaway Bay QLD 4216 Phone: 07 5538 2344

AUTOPRO 72-92 Station Street Nunawading VIC 3131 Phone: 03 8878 1111

MR RENTAL PO Box 281 Lutwyche QLD 4030 Phone: 07) 3293 4699

BACKCARE AND SEATING 503 Nicholson Street Carlton North VIC 3054 Phone: 03 9349 1757

OZERENTALS PO Box 156 Moonah TAS 7009 Phone: 0414 898 095

BARBEQUES GALORE Building A2, 350 -374 Parramatta Road Homebush NSW 2140 Phone: 02 9735 4177

RENT THE ROO PO Box 777 Yass NSW 2582 Phone: 02 6227 1277

BATTERY BAR C/ 39 Charles Street Norwood SA 5067 Phone: 08 8333 7777

BATTERY WORLD PO Box 46 Brisbane Markets QLD 4106 Phone: 07 3373 1760 Fax: 07 3373 1770 Contact: Delena Farmer Email: admin@batteryworld.com.au Website: www.batteryworld.com.au Business description: Count the number of households in Australia?

(Currently 9,117,033 private households in Australia - 2011 Census Data).

Now count how many batteries each household will need over the next year? That’s the potential of a Battery World Franchise.

Offering a world of batteries for everyone, the Battery World network is national and sells a range of portable power products and accessories throughout Australia. Battery World Australia Pty Ltd, as franchisor, provides the marketing and operations support to assist franchisees and strong brand recognition.

Battery World is committed to helping franchisees build a successful business supported by experienced support office professionals.

80 stores Australia-wide and growing! After over ten years of operation, Battery World continues to be one of Australia’s most powerful retail battery franchises.

Membership: FCA, National Retailers Association, Australian Retailer’s Association Year established: 1997 Number of units: 80 Investment required: $200,000 - $250,000 Training & support: All franchisees undergo an induction period which includes four weeks training Locations available: Regional Vic and NSW. Metro Melb and Sydney. Limited locations available in Qld and SA. BEACON LIGHTING 5 Bastow Place Mulgrave VIC 3170 Phone: 03 8561 1555 BEDS FOR BACKS 1640 Hume Highway Campbellfield VIC 3061 Phone: 03 9359 6004 BEDSHED 14 Collingwood Street Osborne Park WA 6017 Phone: 08 9204 6407 BETTA ELECTRICAL (BSR GROUP) 18/56 Lavarack Avenue Eagle Farm QLD 4009 Phone: 07 3414 8700 BEV MARKS BEDS AUSTRALIA PO Box 4363 Dandenong South VIC 3164 Phone: 03 9706 8570 BFC STORES P/L PO Box 674 Oxenford QLD 4210 Phone: 0438 654 129 BICYCLE SUPERSTORE Unit 4 / 1488 Ferntree Gully Road Knoxfield VIC 3180 Phone: 03 9764 2233

AUSTRALIAN franchise listings BIKE FORCE 23154 Docklands Docklands VIC 8012 Phone: 03 9600 2050 BB AUSTRALIA TRADING AS BLOCKBUSTER AUSTRALIA Level 1/1-5 Errol Street North Melbourne VIC 3051 Phone: 03 9321 1600 BLUE SPIRIT PO Box 1318 East Doncaster VIC 3109 Phone: 03 9663 7045 BRAVE SECURITY PO Box 1030 St Kilda VIC 3182 Phone: 1300 133 023 BRIGHT EYES SUNGLASSES “The Dock” – Retailer House Level 1, Unit 3, 321 Kelvin Grove Rd Kelvin Grove QLD 4059 Phone: 1800 178 251 BSR GROUP PO Box 1296 Eagle Farm QLD 4009 Phone: 07 3414 8700 BUDGET EYEWARE 75 Talavera Road North Ryde NSW 2113 Phone: 02 9815 2333 CAKE IT AWAY Level 1, Merrylands Road Merrylands NSW 2160 Phone: 02 9637 2555 CALTEX AUSTRALIA Level 24, 2 Market Street Allianz Centre Sydney NSW 2000 Phone: 02 9250 5000

“Your Success Is Our Business”

COMMERCIAL FOOD MACHINERY Clayton Branch: 1418a Centre Road, Clayton, VIC 3168 Phone: 03 9543 1611 Fax: 03 9543 1682 Contact: Vadim Engel Email: vadim@cfm.com.au Sunshine Branch: 180-184 McIntyre Rd, Sunshine North, VIC 3020 Phone: 03 8312 1600 Fax: 03 9356 0589 Contact: Jim Carpoussis Email: jim@cfm.com.au Website: www.cfm.com.au Business description: CFM is Australia’s leading supplier and service experts of commercial catering equipment to the hospitality industry. CFM is a one- stopshop that supplies a vast array of products and shop fitting services including cooking & baking equipment, refrigeration and custom stainless steel solutions with financing options available.

We have a dedicated service team on call to minimise your equipments’ downtime. Our Clayton and Sunshine showrooms offer a wide selection for restaurants, franchise outlets and cafes.

COMPLETE FRAMING PO Box 8193 Maroochydore DC QLD 4558 Phone: 07 5443 9372

“Laws and regulations exist restricting a franchisee’s ability to make payments to a foreign franchisor in the franchisor’s domestic country.”

Stewart Germann.

FOODWORKS Level 1, 1601 Malvern Road Glen Iris VIC 3146 Phone: 03 9809 8600 FORTY WINKS 8 Holly Drive Dingley VIC 3172 Phone: 03 9558 0044 FREECHOICE STORES PO Box 87 Oxenford QLD 4210 Phone: 0407 070 789 FREEDOM FURNITURE 3 Apollo Place Lane Cove NSW 2066 Phone: 02 9882 9000 GAMETRADERS 314 Glen Osmond Road Myrtle Bank SA 5064 Phone: 08 8338 2557 GODFREYS Level 1, Bldg 2 Brandon Business Park 530 Springvale Rd, Glen Waverley VIC 3150 Phone: 03 8542 2110

CARMEN STEFFENS Cottesloe Central Shopping Centre Shop 1B, 460 Stirling Highway Peppermint Grove WA 6011 Phone: 08 9284 5560

COST LESS PLANTS Lot 1 Seaview Road Yatala Vale SA 5126 Phone: 08 8289 3393

CARTRIDGE WORLD Level 1, 22 Greenhill Road Wayville SA 5034 Phone: 08 8274 0900

DARRIWILL FARM GOURMET FOOD & GIFT MERCHANTS 24 Holmes Street North Geelong VIC 3215 Phone: 03 5277 2775

CASHMART (AUST) PTY LTD 305-307 Lonsdale Street Dandenong VIC 3175 Phone: 03 9706 9911

DE POT MAN PO Box 6330 Toowoomba QLD 4350 Phone: 07 4659 9303

CLARK RUBBER 254 Canterbury Road Bayswater VIC 3153 Phone: 03 8727 9999

DIA ORO JEWELLERS 79 May Road Lalor VIC 3075 Phone: 9465 6111

HAIRHOUSE WAREHOUSE Level 1, 605 Doncaster Road Doncaster VIC 3108 Phone: 03 9234 2200

COLLINS BOOKSELLERS Level 2, 86 Bourke Street Melbourne VIC 3000 Phone: 03 9654 7400

DOLLAR CURTAINS Factory 8/97-107 Canterbury Road Kilsyth VIC 3137 Phone: 03 9237 1200

HEALTH & SAVINGS PO Box 533 Narellan NSW 2567 Phone: 1300 668 299

“A successful person is one who has developed the ability to focus and maintain that focus on clearly identified and specific goals.”

DRUMMOND GOLF SHOPS Unit A7 Hallmarc Business Park 2A Westall Road Springvale VIC 3171 Phone: 03 9565 1400

HORSELAND Locked Bag 1B Number 11 Nunawading VIC 3131 Phone: 03 9845 0600

Tania Allen.

FLOWERS BY FRUIT PO Box 503 Kingsgrove NSW 1480 Phone: 1300 767 325

DYMOCKS 428 George Street Sydney NSW 2000 Phone: 1800 643 303 EARTHBORN 30 Collingwood Street Albion QLD 4010 Phone: 07 3262 7366

GOOD GAMES Level 1, 857 George St, Sydney NSW 2000 Phone: 02 9281 1760 GOT ONE FRANCHISING PTY LTD PO Box 3327 East Doncaster VIC 3109 Phone: 03 9844 5977 HAIRCHOICE Phone: 0416 658 111

HOUSE 425 St Kilda Road Melbourne VIC 3004 Phone: 03 9863 2388 HOWARDS STORAGE WORLD 4/49 Frenchs Forest Road Frenchs Forest NSW 2086 Phone: 02 9452 8888

“Stick to the plan!”

Smart Company.

95

IGA 218 Bannister Road Canning Vale WA 6155 Phone: 08 9311 6000

PACK & SEND Unit 6, 43 Heathcote Road Moorbank NSW 2170 Phone: 02 8778 5699

SNOWGUM PO Box 1343 Clayton VIC 3169 Phone: 03 9543 8844

INBLOOM FLORIST 45 Pine Valley Road Galston NSW 2159 Phone: 02 9655 1330

PARAFFINE 15 Thomas Street Brunswick VIC 3056 Phone: 0418 324 384

SOLOMONS FLOORING PO Box 166 Mulgrave VIC 3170 Phone: 1800 765 666

IN.CUBE8R GALLERY 321 Smith Street Fitzroy VIC 3065 Phone: 0402 286 076

PRICE ATTACK 12 Thompson Street, Bowen Hills QLD 4006 Phone: 07 3216 1616

SPECSAVERS 520 Graham Street Port Melbourne VIC 3207 Phone: 03 8645 0700

KELLY SPORTS Suite 1, 1 Cookson Street Cambellwell VIC 3124 Phone: 03 9384 2204

REVOLUTION CD 49 Monaro Street Queanbeyan NSW 2620 Phone: 02 6297 0067

SPORTSCO Level 3, Office Tower 2, Chadstone Place Chadstone Shopping Centre, 1341 Dandenong Road Chadstone VIC 3148 Phone: 03 9567 2600

KING OF THE PACK Suite 3, Level 1, 64-70 Main Street Blacktown NSW 2148 Phone: 02 9676 4122

SHAVER SHOP Level 3, Office Tower 2, Chadstone Shopping Centre 1341 Dandenong Road Chadstone VIC 3148 Phone: 03 9840 5900

LAUBMAN AND PANK 75 Talavera Road North Ryde NSW 2113 Phone: 02 9815 9333 LUXAFLEX – HUNTER DOUGLAS 3338 Victoria Road Rydalmere NSW 2116 Phone: 02 9638 8000 MADE IN JAPAN 274 – 278 Coventry Street South Melbourne VIC 3205 Phone: 03 5976 3464

SHEDS N MORE Factory 6, 2122 Hume Highway Campbellfield VIC 3061 Phone: 03 9308 0222 SLEEPY’S Unit 9/16 Metroplex Avenue Murrarie QLD 4172 Phone: 07 3895 4100

MATCHBOX c/- Level 5, 530 Collins Street Melbourne VIC 3004 Phone: 1300 FRANCHISE METRO TILES 192 Granite Street Geebung QLD 4034 Phone: 07 3216 5800 MIND GAMES 244 Swanston Street Melbourne VIC 3000 Phone: 03 9663 2828 MINIT AUSTRALIA PTY LTD – MISTER MINIT 90-96 Bath Road Kirrawee NSW 2232 Phone: 02 9521 9100 MLN - MOBILE LAPTOPS AND NOTEBOOKS 75 Peel Street West Melbourne VIC 3003 Phone: 03 9328 8777 NIGHTOWL CONVENIENCE Locked Bag 3020 Springwood QLD 4127 Phone: 07 3387 8787 OPSM 75 Talavera Road North Ryde NSW 2113 Phone: 02 9815 2333 OZ DESIGN FURNITURE PO Box 3598 Rouse Hill NSW 2155 Phone: 02 8887 9444 OZSPY Unit 6, 42 Burnside Road Stapylton QLD 4207 Phone: 07 3382 7497

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STRATHFIELD Phone: 13 11 77 STRUDDY’S SPORTS 1/26 Darnick Street Underwood QLD 4119 Phone: 07 3341 0011 SUPANEWS Level 23, 76 Queen Street Brisbane QLD 4000 Phone: 07 3221 0211 TELECHOICE 74 Eastern Road South Melbourne VIC 3205 Phone: 03 8699 2555

MAGGIES KITCHEN STORE 56 Hesse Street Queenscliff VIC 3225 Phone: 03 5258 4141 MARY RYAN’S 40 Park Road Milton QLD 4064 Phone: 07 3510 5065

STAR MART 2 Market Street Sydney NSW 2000 Phone: 02 9250 5000

THE ATHLETE’S FOOT AUSTRALIA Locked Bag 8 Redfern NSW 2016 Phone: 02 8310 0000

snooze 21 A Shierlaw Avenue Canterbury VIC 3126 Phone: 0427 401 169 Fax: 03 9888 6327 Contact: Alistair Browne Email: alistairb@snooze.com.au Website: www.snooze.com.au Business description: Snooze is Australia’s premiere bedding retailer, and has been recognised numerous times by the franchising industry as being one of Australia’s Top 10 franchise businesses. Snooze is also Australia’s longest operating franchise business, so joining the Snooze family means you’re becoming part of one of Australia’s most successful retail businesses, with more than 30 years of experience. Snooze is always on the lookout for enthusiastic individuals to join the team and can also offer prospective franchise partners the option of receiving vendor finance.

For more information on this exciting business opportunity, request your information pack here!

Year established: 1974 Number of franchise outlets: 76 Initial franchise fee: $450,000 + Investment required: 5 years with 5 year option Training & support: Snooze provides each of its franchisees with initial and ongoing training and support across all business areas to ensure each business is successful and continues to grow.

In addition to ongoing training, Snooze also hosts regular meetings, forums and conferences for franchisees to network with colleagues and learn more about the business. This ensures each franchisee is aware of company news, able to speak directly with the senior management team, and be the first to preview new products and technologies from suppliers.

Locations available: Australia-wide

THE COMPLETE GARDEN 25 Hesling Court Bendigo VIC 3550 Phone: 03 5443 3551 THE CONFECTIONERY & PARTY SHOP 298 Wyndham Street Shepparton VIC 3630 Phone: 03 5822 0877 THE COUNTRY BREWER 1/148 Toongabbie Road Girraween NSW 2145 Phone: 02 9896 1366 THE INK SHOP PO Box 624 Bellara QLD 4507 Phone: 07 3408 6421 THE MATTRESS SUPERMARKET c/- PO Box 8749 Gold Coast Mail Centre QLD 9726 Phone: 0422 184083 TILE MART 506 Geelong Road (Cnr Tottenham Pde) Tottenham VIC 3012 Phone: 03 9325 3000 TOTAL TOOLS 19 Grimes Court Derrimut VIC 3030 Phone: 03 9394 4300

“There is no such thing as an ideal structure for all businesses.”

Tim Kilham.

AUSTRALIAN franchise listings TSG FRANCHISE MANAGEMENT PTY LTD Level 7, 89 High Street Kew VIC 3101 Phone: 1800 777 079 UNITED PETROLEUM 200 Hoddle Street Abbotsford VIC 3067 Phone: 03 9413 1400 VAST INTERIORS 31 Doggett Street Newstead Qld 4006 Phone: 07 3252 7675 WILD CARDS & GIFTS PO Box 937 South Melbourne VIC 3205 Phone: 03 9696 1488

“Members of the Franchise Association are the franchise professionals, committed to uphold ‘Best Practice in Franchising’.”

Franchise Association of New Zealand.

Travel

WORKOUT WORLD Phone: 0402 733 092

Signs & Graphic Services

BCT TRANSFERS PO Box 6746 GCMC QLD 9726 Phone: 1300 763 005

“Franchising has many advantages over independent business ownership because it allows franchisees to own their own business without being totally ‘alone’.”

Corina Vucic.

Workplace Health & Safety

AVANTI SIGNS 18A Pittwin Road Capalaba QLD 4157 Phone: 1800 617 100

CON-X-ION PO Box 283 Ashmore City QLD 4214 Phone: 07 5556 9888

FISHER JENKIN Unit 2, 290 Whitehall Street Yarraville VIC 3013 Phone: 03 9689 9600

SIGN*A*RAMA Phone: 1800 662 663

HARVEY WORLD TRAVEL PO Box 6004, Shoppingworld North Sydney NSW 2059 Phone: 02 9957 3688

HIP POCKET WORKWEAR & SAFETY 27-31 Kennedy St, East Bendigo VIC 3550 Phone: 03 5441 6445

JETSET TRAVELWORLD GROUP Level 3, 77 Berry Street North Sydney NSW 2060 Phone: 02 8229 4000

SAFETYQUIP PO Box 1332 Noosa Heads QLD 4567 Phone: 07 5455 3822

SIGNS ON THE MOVE PO Box 299 Geelong VIC 3220 Phone: 0408 322 289 SIGNWAVE World Link Centre, Suite 114 189E South Centre Road Tullamarine VIC 3043 Phone: 03 9604 5200

Telecommunications TELCOINABOX 10/9 Hunter St, Sydney NSW 2000 Phone: 1300 683 526 ‘yes’ OPTUS SHOP Singtel Optus Pty Limited 1 Lyonpark Rd, Macquarie Park NSW 2113 Phone: 02 9870 7495

Trade & Services ECOSMART HOT WATER PO Box 6089 Silverwater NSW 2128 Phone: 133 326 JIM’S ANTENNA’S Phone: 131 546 JIM’S ELECTRICAL Phone: 131 546 JIM’S GLASS Phone: 131 546 JIM’S PLUMBING Phone: 131 546 JIM’S SECURITY DOORS Phone: 131 546 JIM’S SOLAR Phone: 131 546 PLATINUM ELECTRICAL CONTRACTORS 1/40 Bessemer Street Blacktown NSW 2148 Phone: 1800 752 846

vending BOX CORPORATION PO Box 156 North Fremantle WA 6159 Phone: 08 9200 2251

TESTEL PO Box 291 Unley SA 5061 Phone: 1300 881 116

GAMEKING AUSTRALIA PO Box 348 Morisset NSW 2264 Phone: 0414 868 500 KOALA KRANE Unit 204/360 Marine Parade Labrador QLD 4215 Phone: 0427 888 635 MOVIEMATE AUSTRALASIA PO Box 944 Bribie Island QLD 4507 Phone: 0458 818 706 PROVENDER VENDING Unit 3, 207 Young Street Waterloo NSW 2017 Phone: 1800 121 111 RP VENDING PO Box 790 North Ryde NSW 1670 Phone: 1800 066 112 TAKE 3 Level 40, 140 William Street Melbourne VIC 3000 Phone: 03 9229 3899

“Life is team activity and those who learn to play well with others are the winners.”

ADDA Phone: 1300 4DETECTION Contact: Glenn Dobson Email: glenn.dobson@tadda.com.au Website: www.tadda.com.au Business description: The Australian Drug Detection Agency Limited (ADDA) is a company that specialises in policy design, drug detection, education and prevention programmes in the workplace; as well as pre employment and property drug testing.

Our extensive experience provides new ADDA team members with essential up to date training and knowledge, which is essential in identifying and preventing drug and alcohol abuse in the workplace and making Australia a safer place to work, live and play.

Year established: 2011 Number of franchise outlets: 2 x Master State Franchisees, 8 x sub franchisees Initial franchise fee: Circa $150k including training and initial stock Investment required: As above, plus working capital Training & support: 100 day induction program as part of franchise fee Locations available: Masters available in Vic, SA, WA & NT. Various Sub-franchisees available in all States

Greg Nathan.

97

Accounting & Financial Services BUSY BOOKKEEPING PO Box 851 Robina QLD 4226 Phone: +61 7 5553 8200 CAL SYSTEMS PO Box 221 Waikanae Phone: 04 293 6899 FIFO CAPITAL PO Box 851 Robina QLD 4226 Freephone: 0800 333 436 FIRST CLASS ACCOUNTS PO Box 851 Robina DC QLD 4226 Freephone: 0800 777 552 HUMPHRIES ASSOCIATES LTD PO Box 13 676 Auckland NZ Phone: 09 634 3150 JUST LOANS PO Box 2560 Dunedin 9044 Phone: 0800 333 455 MIKE PERO MORTGAGES PO Box 2060 Christchurch 8140 Phone: 03 365 9440 NEW ZEALAND HOME LOANS PO Box 161 Hamilton 3240 Phone: 07 839 0998

Automotive Products & Services 0800 2 FIX IT Phone: 0800 234 948 AA AUTO SERVICE & REPAIR PO Box 5 Auckland Phone: 09 966 8800 AUTO ONE PO Box 3342 Napier Phone: 06 843 5949 COLORGLO INTERNATIONAL Phone: 09 524 6214 DRI WASH ‘N GUARD PO Box 3410 Narrellan DC NSW 2567 AUS Phone: +61 2 4648 6100 ENZED Private Bag 14906, Panmure, Mount Wellington Auckland Phone: 09 574 1744 EXTREME AUTOMOTIVE PARTS DISTRIBUTORS PO Box 1518 Hamilton Phone: 0800 498 7363 FINAL TOUCH PO Box 1083 Cambridge 3450 Phone: 09 358 1141 HONDA PO Box 97-340 South Auckland Mail Centre Manukau City Phone: 09 262 7304 MAG & TURBO WAREHOUSE PO Box 97528 Manakua Phone: 0800 MAGS 4 U

98

MARSHALL BATTERIES PO Box 36026 Lower Hutt Wellington Phone: 04 568 4269 MAZDA NEW ZEALAND PO Box 132057 Sylvia Park Auckland 1644 Phone: 0800 800 626 MIDAS NEW ZEALAND PO Box 305521 Triton Plaza, North Shore Auckland 0757 Phone: 09 415 0232 MINI FUELS & OILS Unit 3, 110 Mays Road Onehunga, Auckland Phone: 09 622 2671 MOTIVITY FRANCHISING Suite 170, 15 Albert Ave Broadbeach QLD 4218 AUS Phone: +61 425 239 863 OIL CHANGERS NEW ZEALAND Unit 12 / 14 Acheron Drive Christchurch Phone: 03 343 6080 PIRTEK 10 Ross Reid Place East Tamaki Auckland Phone: 09 274 6925 PIT STOP PO Box 12240 Penrose Auckland Phone: 09 634 3666 SNAP-ON TOOLS 80 Holbeche Road Arndell Park NSW 2148 AUS Phone: 0800 762 766

Building Products & Services ACCESSMAN PO Box 11 281 Sockburn Phone: 03 341 6333 ADEN FRANCHISE GROUP 10 Boston Road Mt Eden Auckland Phone: 09 377 6311 AERIAL MASTER 345a Rosetta Road Paraparaumu Wellington 5032 Tel: 0272 218 763 CENTRAL LANDSCAPE & GARDEN SUPPLIES Phone: 09 273 5352 COOLTIME PO Box 12242 Chartwell Square Hamilton 3248 Phone: 0800 266 584 CUTSHOP Unit H/67 Elizabeth Knox Place Mt Wellington Auckland Phone: 0800 CUTSHOP DIAMOND FUSION PO Box 60351 Titirangi 0642 Phone: 0800 667 278 DREAM DOORS PO Box 31 Lake Hawea 9345 Phone: 03 443 5133 FIREWATCH LIMITED 8c Piermark Drive Albany Auckland 0632 Phone: 09 415 3337

SUCKIE MOTO FRANCHISING LTD PO Box 54224 The Marina Auckland 2144 Phone: 021 278 2566

FIX IT BUILDING SERVICES PO Box 31632 Lower Hutt Wellington Phone: 0800 226 349

THE TOUCH UP GUYS 444b Beach Road Murrays Bay Auckland 0630 Phone: 0800 759 363

FLETCHER ALUMINIUM PO Box 14107 Panmure, Mount Wellington Auckland Phone: 09 574 1500

Beauty Products & Services JUST CUTS Phone: 09 360 9603 LUSH LASHES 29a Marina Grove Lower Hutt Wellington Phone: 0800 587 4527 RODNEY WAYNE PO Box 825 Shortland Street Auckland 1140 Phone: 09 358 4644 TEETH WHITENING ASSOCIATES Suite 1 (Ground Floor) 291 Tamaki Drive, Kohimarama Auckland 1071 Phone: 09 578 3282 TONI&GUY Phone: 09 847 9219 WAXNLASER Phone: 0800 838 329

GJ GARDNER 19 Tarndale Grove Albany 0751 Phone: 09 415 2488 GRANITE TRANSFORMATIONS 7/5 Talavera Road North Ryde NSW 2113 AUS Phone: +61 2 8817 5900 HAMMER HARDWARE Private Bag 102925 North Shore Mail Centre Auckland Phone: 09 443 9953 HYDRAULINK PO Box 12826 Penrose Auckland Phone: 09 525 2626 JENNIAN HOMES PO Box 847 Tauranga 3140 Phone: 07 578 2301 JUST CABINS PO Box 68171 Newton Auckland 1145 Phone: 021 716 776

NEW ZEALAND franchise listings KINETIC ELECTRICAL PO Box 8628 Havelock North Hawke’s Bay Phone: 06 878 1103 KITCHENS REFRESHED PO Box 75-937 Auckland Phone: 0800 100 130 LASER ELECTRICAL GROUP PO Box 19005 Avondale Auckland Phone: 09 820 3800 LASER PLUMBING PO Box 19005 Auckland 1746 Phone: 09 820 3800 LATITUDE HOMES PO Box 72512 Papakura 2244 Phone: 09 298 5811 LOCKWOOD HOMES Private Bag RO 3034 Rotorua Phone: 07 347 7756 MITRE 10 Private Bag 102925 North Shore Mail Centre Auckland Phone: 09 443 9900 MODA LTD PO Box 21709 Henderson Auckland Phone: 09 835 2221 MR FENCER PO Box 5343 Frankton Hamilton Phone: 0800 673 362 MR PLUMBER PO Box 112-305 Auckland 1642 Phone: 0800 800 202 NAVIGATION HOMES 673 Karaka Road Auckland 2580 Phone: 09 294 6135 NEW ZEALAND HEAT PUMPS PO Box 35202 Shirley Christchurch Phone: 0800 200 400 NZ FLOORSANDING CO PO Box 13286 Tauranga 3141 Phone: 0800 693 566 PLACEMAKERS 150 Marua Road Mt Wellington 1134 Auckland City Phone: 09 525 5100 REFRESH RENOVATIONS PO Box 37-41 Parnell Auckland Phone: 09 303 0670 REZLAB GROUP HOLDINGS 57 Higgins Road Hamilton Phone: 0800 REZLAB SIGNATURE HOMES PO Box 305393 Triton Plaza North Shore City 0757 Phone: 09 415 2468 SPOUTING ON THE SPOT PO Box 58 404 Botany Manukau Phone: 09 265 2147

TASMAN INSULATION PO Box 12 069 Penrose Auckland Phone: 09 579 2139 THE BARN COMPANY Phone: 09 438 1562 TINT PRO PO Box 13 108 Onehunga Phone: 0800 846 877

ECOMIST Eastgate Business Park 800 Te Ngae Rotorua Phone: 0800 75 75 78 EMBROIDME PO Box 51890 Pakuranga Auckland 2140 Phone: 09 577 4223

UVTEC PO Box 20 Tauranga Phone: 07 548 2723 WET SEAL PO Box 33-720 Takapuna Auckland Phone: 0800 436 000

Business Services ACARDO WORKPLACE SAFETY SUPPLIES Phone: 0508 ACARDO ACTIONCOACH Phone: 0800 228 466 ADVANCE INTERNATIONAL 663 Great South Road Penrose Auckland 1061 Phone: 0800 223826 APPARELMASTER PO Box 38456 Wellington Mail Centre Lower Hutt 5045 Phone: 04 569 3652 ARMSTRONG SMARTER SECURITY Phone: 029 474 9007 BBX MANAGEMENT PO Box 803 L4 106 Gloucester Street Christchurch Phone: 03 372 1562 BEVINCO PO Box 12 195 Beckenham Christchurch Phone: 03 332 6560 BIG PADDLE COMPANY Phone: 09 630 7710 CAD PARTNERS PO Box 65 313 Mairangi Bay Auckland Phone: 0800 180 400 COMPLETE FIRST AID SUPPLIES PO Box 69-123 Glendene Auckland 0645 Phone: 09 827 7726 CORPORATE CABS PO Box 24 319 Royal Oak Auckland 1345 Phone: 09 375 3105 CRESTCLEAN PO Box 740 Dunedin 9054 Phone: 03 477 1126 DESIGN IMPORTANCE 420 Mt Alexander Road Ascot Vale VIC Australia Phone: +61 4 1430 3080 DISTRIBUTION INTERNATIONAL PO Box 36611 Merivale Christchurch 8146 Phone: 0800 366 116

FASTWAY COURIERS Shed 5, Level 1, Lever Street Ahuriri, Napier, New Zealand Phone: 0800 4 FASTWAY Fax: 06 833 6344 Contact: Fastway Couriers Email: recruitment@fastway.co.nz Website: www.fastway.co.nz Business description: Established in New Zealand in 1983, Fastway Couriers offer a cost effective, reliable, timetabled courier service across the country.

Whether you crave a better lifestyle, control over your income or a more rewarding career, a Fastway Courier franchise can help you take control of your future. Our multi-award winning franchisees enjoy: • Low start up costs • Guaranteed income packages* • Unparalleled business support and training • Exclusive territories • A perpetual franchise agreement, no ongoing fees Membership: FANZ Year established: 1983 Number of franchise outlets: 18 regional franchises and over 250 courier franchises Initial franchise fee: Starting from $10,000 Varies depending on territory/franchise Investment required: Varies per territory/ franchise Training & support: Comprehensive induction and training with ongoing support Locations available: Various regions throughout NZ * Condidtions apply.

FLO2CASH PO Box 301 199 Albany Auckland 0752 Phone: 0800 356 222 GRAFFITI DOCTOR Phone: 0800 482 437 HELIUM WORK SEARCH PO Box 1594 Wellington 6140 Phone: 04 916 2180 HUMITECH Phone: 0800 486 434 JIM’S TEST & TAG Phone: 0800 454 654 KIWIHOST 3/93 Main South Road Upper Riccarton Christchurch 8442 Phone: 03 343 5007 LEADERSHIP MANAGEMENT AUSTRALIA 1400 Malvern Road Glen Iris VIC 3146 AUS Phone: 0800 333 270

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LINK BUSINESS SERVICES PO Box 12-324 Penrose Auckland Phone: 09 555 6007 MANDEVILLE MARKETING PO Box 36743 Merivale Christchurch 8146 Phone: 0508 776 668 MEGA SERVICES PO Box 3061 Christchurch Phone: 03 384 4885 MINI TANKERS Unit 3, 110 Mays Road Onehunga Auckland Phone: 09 622 2671 MONEY CONCEPTS NEW ZEALAND 2nd Floor, 111 Molesworth Street Wellington 6001 Phone: 02 7255 5951 NEW ZEALAND POST LIMITED Customer Service Centre PO Box 39100 Wellington Mail Centre Lower Hutt 5045 Phone: 0800 501 501 OFFICE PRODUCTS DEPOT Phone: 09 915 4544 PACK & SEND Unit 1, 213 Blenheim Road Riccarton, South Island Christchurch Phone: 03 982 7252 PROTECTA GLASS LIMITED PO Box 722 Orewa 0946 Auckland Phone: 02 7292 4640

Children’s Products & Services ABACUS MATHS ACADEMY LTD 42 Ascot Ave Remuera Auckland 1050 Phone: 09 5221 238 BABY ON THE MOVE 84 Wech Drive Warkworth North Auckland 0910 Phone: 09 422 2285 CHIPMONKS PLAYLAND & CAFÉ Port Building 9-13 George Street Dunedin 9023 Phone: 03 472 8480 GRASSHOPPER SOCCER Phone: 04 889 2013 JUMPING BEANS INTERNATIONAL Phone: 09 475 9204 KEA KIDS CLUB PO Box 75/580 Manurewa 2243 Auckland Phone: 09 535 2187 KELLY SPORTS Phone: 09 427 9377 LITTLE KICKERS Auckland 1025 Phone: 09 815 8607 LOLLIPOPS PLAYLAND & CAFÉ 10 Rosewood Lane Tauranga Phone: 03 322 4549 MY GYM PO Box 58813 Greenmount Auckland Phone: 09 274 4949

SMALL BUSINESS ACCOUNTING Phone: 0800 999 SBA SNAP PRINTING Phone: 09 379 0822 SPEEDY SIGNS PO Box 51-890 Auckland Phone: 09 577 4223 SUPER SHUTTLE Phone: 09 522 5710 TELCOINABOX Po Box 331-166 Takapuna Auckland 0740 Phone: 0800 7 TELCO THEXTON ARMSTRONG Phone: 02 7509 3385 VITAL CARE NEW ZEALAND PO Box 8036 Tauranga Tel: 07 576 7374

“Is your brand properly protected?”

Baybridge Lawyers.

100

AMAC PO Box 48 078 Blockhause Bay Auckland 0644 Phone: 0800 262 269 AMAZING CLEAN NEW ZEALAND Unit 7, 21 Railside Place Frankton Hamilton NZ 3204 Phone: 0800 2 AMAZE (2 26293) BUSY BEE CLEANING SERVICES PO Box 6423 Upper Riccarton Christchurch 8442 Phone: 03 423 9688 CEILING MASTER PO Box 20396 Christchurch 5 Phone: 03 365 5111 CLEAN PLANET FRANCHISE LTD 51c Hastie Avenue Mangere Bridge Auckland 2022 Phone: 09 622 0828 CLEANCORP FRANCHISE SYSTEM 158 Beach Road Parnell Auckland Phone: 0800 422 677 CLEANTASTIC PO Box 7425 Taradale Napier 4141 Phone: 06 844 3468 COOKRIGHT KITCHEN SERVICES PO Box 3183 Napier 4142 Phone: 06 354 3150 CREST COMMERCIAL CLEANING LTD PO Box 740 Dunedin 9054 Phone: 03 477 1126

QJUMPERS PO Box 13354 Bay Central Tauranga Phone: 0800 QJUMPERS RESUME ONE Unit 27/595 Laurie Southwick Parade Gulf Harbour 0930 Auckland Phone: 09 235 8484

Cleaning Services

ENVIRO CLEAN & RESTORATION Unit 1, 35 Maurice Road Penrose Auckland 1642 Phone: 09 636 1320

SKIDS - Safe Kids in Daily Supervision Ltd 9 Lockhart Place Mt Wellington, Auckland Phone: 0800 754 372 Fax: 09 576 9902 Contact: Chris Bartels Email: chris@skids.co.nz Website: www.skids.co.nz Business description: sKids offers Out of School Care for 5 –13 year olds. Our Award winning Franchise System allows Franchisees to provide a professional service for children, based on school grounds creating a safe and fun environment. Training and support are key to our success. Our franchises give you flexibility as well as lots of fun. We have both Direct and Area Franchises available.

Membership: Franchise Association of New Zealand, OSCN Year established: 1996 Number of franchise outlets: 120 Initial franchise fee: From $34k for Direct and $45k for Area Training & support: Initial 2 week training and then onsite training and support Locations available: Throughout NZ STRETCH-N-GROW PO Box 65147 Mairangi Bay Auckland 0741 Phone: 09 447 1827

GREEN ACRES FRANCHISE GROUP PO Box 41271 St Lukes Auckland 1346 Phone: 0800 803 200 GREEN CLEEN Unit 39, 5 Ponderosa Parade Warriewood NSW 2103 AUS Phone: (AUS) 1300 550 523 GROUT PRO 11 Winston Ave, Parmeston North Phone: 07 552 5311 JANI KING (NZ) LTD 66 Hillside Road Glenfield Auckland Phone: 09 441 9996 PARAMOUNT SERVICES 1st Floor, 4 Murdoch Road Grey Lynn Auckland 1002 Phone: 09 376 7850 SELECTCLEANING Phone: 0800 278 493 SOFTWASH PO Box 20293 Hamilton 3241 Phone: 07 848 1700

“Create the future you want.”

Smart Company.

NEW ZEALAND franchise listings Clothing Alterations & Drycleaning LOOKSMART ALTERATIONS Level 3, 73-75 Dunmore Street Wentworthville NSW 2145 AUS Phone: (AUS) +61 2 9637 8222

Computer Products & Services CARTRIDGE WORLD Phone: 03 446 8600 COMPUTER SOLUTIONS SALES & SERVICE PO Box 11-193 Palm Beach Papamoa 3151 Phone: 07 571 0235 COMPUTER TROUBLESHOOTERS Phone: 0800 728 768 GEEKS ON CALL Phone: +61 408 847 524 GEEKS ON WHEELS PO Box 9780 Marion Square Wellington 6141 Phone: 04 891 0269

“Education performs an important role in better preparing prospective franchisees.”

Lorelle Frazer.

SIMPLY SQUEEZED PO Box 71 Bay View Hawke’s Bay 4149 Phone: 0800 807 142 THE TRUSTY DELIVERY CO PO Box 16-381 Christchurch 8441 Phone: 0800 443 355

Educational & Training Systems BOOKENDS LTD PO Box 36514 Merivale Christchurch 8146 Phone: 03 377 9555 LCF FUN LANGUAGES PO Box 89060 Torbay Auckland NZ Phone: 0800 836 000 MATHZWISE Phone: 0800 mathzwise NUMBERWORKS’NWORDS NZ Phone: 0800 386 2665 PACIFIC SIMULATORS 2010 LIMITED Unit 2, 103 Main South Road Sockburn Christchurch 8042 Phone: 03 343 0864

“Make customer satisfaction your mission.”

Greg Nathan.

BREAKERS CAFÉ & BAR Phone: 06 834 0537

KIWIKRANE PO Box 41398 St Lukes Auckland 1346 Phone: 09 846 2800 MEGAZONE LASER GAMES PO Box 78396 Grey Lynn Auckland Phone: 09 360 2900

Food - Bakeries

Distribution

LIFETIME DISTRIBUTORS 135b Morrin Road Mt Wellington Auckland Phone: 09 574 6695

BB’S CAFÉ PO Box 112-260 Penrose Auckland Phone: 09 525 7700

Entertainment

NEED A NERD PO Box 86 Clive Hawke’s Bay 4148 Phone: 0800 633 326

AUSSIE FARMERS DIRECT Building 2, 9 Ferndell Street Granville NSW 2142 AUS Phone: 1300 MILKMAN

Food – Coffee & Cafés

BAKERS DELIGHT 36 Enfield Street, Mt Eden, Auckland, 1024 New Zealand Phone: 0800 225 388 Contact: Franchisee Recruitment Team Email: franchiserecruitment@bakersdelight.

co.nz Website: www.bakersdelight.co.nz Business description: Bakers Delight has over 700 bakeries employing more than 15,000 people, serving 2 million regular customers per week throughout New Zealand, Australia and Canada.

As a Bakers Delight franchisee you will be provided comprehensive baking and business training as well as ongoing support to allow you to operate your own successful bakery. No previous bakery experience is necessary.

Bakers Delight has been helping to satisfy New Zealand’s love of freshly baked bread since 1995, and continues to support growing demand for nutritionally sound produce.

Take the first step and contact the Bakers Delight franchise recruitment team.

New and existing bakeries are available for purchase across New Zealand.

Year Established: 1995 Number of Franchise Outlets: 30 across New Zealand Investment required: 30% or $150,000 Training & Support: Full business and baking training provided as well as ongoing operational and network support.

Locations available: Across New Zealand BRUMBY’S BAKERIES LIMITED PO Box 1549 Southport QLD 4215 AUS Phone: 0800 822 223 BRUMBY’S GO! PO Box 1549 Southport QLD 4215 AUS Phone: 0800 843 452

CAFE2U PTY LTD Phone: 0508 004 388 Contact: John Stanton Email: jstanton@cafe2u.com Website: www.cafe2u.co.nz Business Description: Cafe2U is the world’s no.1 mobile café system.

With over 230 franchises worldwide, a Cafe2U franchise offers a total business solution including comprehensive training and full-time ongoing support.

Cafe2U’s unique ‘Acceleration Package’ assigns each franchisee a dedicated Franchisee Coach who launches the business alongside them. A revenue guarantee is also offered so you are ensured higher profits sooner.

A café without the hassles of rent or long hours provides the freedom to enjoy the lifestyle you deserve.

Membership: FANZ, IFA, FCA Year established: 2012 Number of franchise outlets: 8 in New Zealand, 230+ worldwide Initial franchise fee: Included in purchase price Investment required: $129,990 + gst Training & support: Cafe2U’s unique Acceleration Package includes 4 weeks initial training. This comprises of classroom style business training, barista training and 2 weeks of a dedicated Franchisee Coach to build the business with the new franchisee.

Ongoing support is with a dedicated Franchisee Development Manager.

Locations available: Nationally

“Overdrafts are suitable for seasonal business and franchises with a high level of debtors or stock.”

“The best thing about a franchisee using their own cash is it reduces the impact of finance costs on their cash flow.”

Steve Seddon.

101

CAFÉ BOTANNIX Phone: 09 451 9119 CHOCOLATERIA™ SAN CHURRO Suite 103, 425 Docklands Drive Docklands VIC 3008 AUS Phone: (AUS) 1300 797 620 COFFEE CULTURE Phone: 03 377 2605

Food – Restaurants & Dining Rooms COBB & CO Phone: 021 483 500 HOGS BREATH CAFÉ PO Box 8068 Cleveland, QLD 4163 AUS Phone: (AUS) +61 7 3488 6900

LENARD’S Level 1, 225 Montague Road West End QLD 4101 AUS Phone: +61 7 3100 7800

COLUMBUS COFFEE 201 Victoria St West Auckland, New Zealand Phone: 09 520 1044

LIME JUICE BAR PO Box 12-240 Penrose Auckland Phone: 027 222 7487

ESQUIRES COFFEE HOUSE PO Box 68-324 Newton Auckland 1145 Phone: 09 377 7615

MEDITERRANEAN FOOD WAREHOUSE Phone: 04 939 8100 MR WHIPPY PO Box 133-070 East Ridge Auckland 4416 Phone: 09 521 9325

GLORIA JEAN’S COFFEES Phone: 09 520 6477 ICON COFFEE PO Box 25088 St Heliers Bay Auckland 1740 Phone: 09 524 5847 JAMAICA BLUE NZ PO Box 137228 Parnell Auckland Phone: 09 377 1901 MEGA CAFÉ Phone: 0800 100 110 MUFFIN BREAK PO Box 137-228 Parnell Auckland 1151 Phone: 09 377 1901 NEW YORK DELI Phone: 03 968 4924 ROBERT HARRIS CAFÉ PO Box 58095 Greenmount Manakau 2141 Phone: 09 274 2777 SIERRA COFFEE Phone: 09 444 4369 STREETWISE COFFEE Phone: 06 364 5733 THE COFFEE CLUB PO Box 78-203 Grey Lynn Auckland 1245 Phone: 09 304 0008 THE COFFEE GUY PO Box 37526 Parnell Auckland Phone: 09 309 9727 THE COFFEE SHOT Phone: 03 472 8618 XPRESSO DELIGHT Phone: 021 875 431

“At its simplest, a marketing plan outlines what activity will be undertaken when, targetting who, and at what cost, to stimulate sales.”

Jason Gehrke.

102

HOLLAND & BARRETT Samuel Ryder House Townsend Drive, Attleborough Fields Nuneaton UK, CV11 6XW Phone: (UK) +44 2476 244 543

LA PORCHETTA 192 Mahoneys Road Thomastown VIC 3074 Phone: +61 3 9460 6700 Fax: +61 3 9460 3099 Website: www.laporchetta.com Email: franchising@laporchetta.com Business description: La Porchetta is one of Australia and New Zealand’s largest fully licensed Italian family of restaurants. Established in 1985, La Porchetta serves pizza, pasta and main meal dishes using developed recipes for delicious dishes.

No cooking experience required; only a love for Italian cuisine. La Porchetta has tried and tested systems in place including a fully comprehensive induction training, polices, manuals and ongoing support. La Porchetta Pronto is a take away concept offering selected menu items, giving franchisees greater choice and flexibility of their business.

Membership: Proud members of Franchise Association of New Zealand Inc Year established: 1985 Number of units: Approx 80 Investment required: La Porchetta Restaurant $460,000 - $520,000 La Porchetta Pronto $250,000 - $350,000 Training & support: Full comprehensive training and ongoing support Locations available: Australia & New Zealand

Food – Retail ANCHOR FRANCHISE Fonterra Brands NZ Private Bag 75 806 Manurewa Phone: 0800 103 778 COOKIE TIME 789 Main South Road Templeton 8042 Phone: 03 349 6161 DONUT KING NZ PO Box 1549 Southport QLD 4215 AUS Phone: (AUS) 1800 067 619 THE FISHMONGER SEAFOOD DELICATESSEN PO Box 137340 Parnell Auckland Phone: 02 158 8880 FRUIT WORLD 8 Monahan Road Mt Wellington Auckland Phone: 09 274 0876 GOLDEN NUTS FRANCHISING NZ LTD 61A Athens Road Onehunga Auckland Phone: 021 126 3059

NEW ZEALAND NATURAL ICE CREAM 1 Accent Drive East Tamaki Auckland Phone: 09 274 6168 THE CHEESECAKE SHOP PO Box 58 599 Botany Auckland Phone: 09 274 5680 YÖGG Phone: 09 531 5911

Food – Take Away BLACK FOREST WAFFLE HUT Phone: 03 688 6064 BURGERFUEL PO Box 14 7320 Ponsonby Auckland Phone: 09 376 6007 BURGER WISCONSIN PO Box 24427 Wellington 6142 Phone: 04 384 9000 DOMINO’S PIZZA Phone: +61 7 3633 3333 DONUT KING Phone: +61 418 360 392 FRITZ WEINERS Phone: 0800 4 FRITZ HABITUAL FIX PO Box 101-622 North Shore Mail Centre Phone: 09 965 1300 JESTERS PIES PO Box 33-1185 Takapuna North Shore City Phone: 09 442 4680 OPORTO NEW ZEALAND Unit C, Aviemore Court 26 Aviemore Drive Highland Park Auckland Phone: 09 538 0006 SUBWAY Level 1, Unit B3 Corinthian Office Park 17 Corinthian Drive Albany Auckland Phone: 09 415 3091 THE PITA PIT Phone: 09 486 4664 WHOLLY BAGELS & WHOLLY PIZZA Phone: 04 499 2432

NEW ZEALAND franchise listings Health & Fitness ANYTIME FITNESS PO Box 15409 Dinsdale Hamilton Phone: 07 839 0209 CACI Phone: 021 980 890 CLUB PHYSICAL Phone: 09 417 0071 CONTOURS Phone: 09 577 4223 FOOT MECHANICS PO Box 13540 Tauranga 3141 Phone: 07 579 4073 FOREVER GREEN 41 Morrin Road St Johns Auckland 1072 Phone: 09 533 6450 JAMES MARX HYPNOSIS PO Box 11153 Papamoa Bay of Plenty 3151 Phone: 02 137 3523 JETTS FITNESS 24/7 7 Auburn Street Takapuna North Shore Takapuna Phone: 09 947 6534 NOT BIG ENOUGH PO Box 31-597 Lower Hutt Wellington Phone: 021 248 1735 SNAP FITNESS 24/7 1005 Ferry Road Ferrymead, Christchurch 8022 Phone: 021 243 4440 SNORE PRO PO Box 1099 Wellington Phone: 04 801 7225

HIRE A HUBBY PO Box 41 41271 St Lukes Auckland 1346 Phone: 09 845 2655 HOME INSTEAD SENIOR CARE C/O Historic Village Seventeenth Avenue Tauranga Phone: 0800 694 472 HOME PLUS PO Box 31015 Milford Auckland Phone: 09 478 8018 INNOVATIVE INTERIORS LTD 245 Allright Place Auckland Phone: 09 570 5029 INSULTECH GROUP Phone: 09 263 9770

ALU RESTORE 183 Otonga Road Rotorua Bay of Plenty 3201 Phone: 07 347 7186 AT YOUR REQUEST Phone: 0800 297 297

RAINAWAY SPOUTING ON THE SPOT PO Box 58 404 Botany Manukau Phone: 09 265 2147 V.I.P. HOME SERVICES 2/34 Cavendish Drive Manukau City NZ 2104 Phone: 09 2630544

WINDOW TREATMENTS PO Box 6260 Upper Riccarton Christchurch 8442 Phone: 021 338 031

“The business structure you choose can have a significant effect on the wealth that is created from your franchise.”

EXCEED HOME NETWORK Phone: 0800 252 736 FREEDOM COMPANION DRIVING SERVICES PO Box 302-424 North Harbour Auckland 0751 Phone: 0800 956 956 HARRISONS CARPET ONE Phone: 021 283 8040

CREW CUT PO Box 90815 Auckland 1030 Phone: 09 481 0004 ECOTEC LAWN FIX 40 Anderson Lane RD 2 Tauranga 3172 Phone: 07 548 0008 JIM’S MOWING Phone: 09 522 2265

JIM’S TREES & STUMP REMOVAL KWIK KERB PO Box 103 Mt Ommaney QLD 4074 AUS Phone: 0800 865 945 PALMERS GARDEN WORLD PO Box 331 586 Takapuna Auckland Phone: 09 443 9910 PIMP MY LAWN PO Box 2437 Stortford Lodge Hastings 4153 Phone: 0800 111 001 RAPID LAWN Phone: 021 365 296

“Franchising in New Zealand continues to play an important role in the economy.”

Franchise Association of New Zealand.

Mobile Franchises

“You will often see references to “capital gains tax”, but in fact there is no such thing.”

Tim Kilham.

BATHROOM DIRECT Phone: 021 959 796 ECO INSULATION PO Box 305470 Triton Plaza North Shore City 0757 Phone: 09 477 0270

ARCHGOLA Phone: 09 426 0013

Phone: 06 843 2848 METICULOUS HOME SERVICES PO Box 31520 Milford Auckland Phone: 09 449 2004

Home Services 0800 SUNSHADE 514 Queen Street West Hastings 4122 Phone: 06 876 9675

Landscaping & Gardening

Hotels, Motels & Apartments BELLA VISTA ACCOMODATION PO Box 262 Oamaru 9444 Phone: 03 4379 055 BEST WESTERN PO Box 1987 North Sydney NSW 2059 AUS Phone: NZ - 0800 best west (0800 2378 93) QUEST SERVICED APARTMENTS (NZ) LTD Level 4, 19-21 Como Street Takapuna, Auckland Phone: 09 366 9680

BARK BUSTERS Phone: 0800 167 710 DRIVING MISS DAISY PO Box 8489 Havelock North 4157 Phone: 0800 948 432 FIBRENEW PO Box 29-300 Fendalton Christchurch Phone: 03 358 4290 MOBILE HAND CAR & MARINE GROOMING 1300 Weranui Road RDI Silverdale Auckland Phone: 09 307 3737 PURE PROTECT PO Box 9428 Newmarket Auckland Phone: 09 280 4830 THE SHOT MOBILE PO Box 65 Port Chalmers Dunedin 9023 Phone: 03 472 8618 ULTRA SCAN 47 Piakoiti Road Walton 3475 Phone: 05 0885 8727

103

Pool & Spa POOLWERX PO Box 718 Toowong QLD AUS Phone: 0800 543 419 SWIMART POOL & SPA SERVICES Phone: 0800 928 373

“There’s no doubt that once you embark on your journey into franchising you will become part of a wider community, the Australian franchise community.”

Corina Vucic.

Printing & Copying

“A good business plan that is constantly reviewed against the performance of the business is essential to the success of any franchisee.”

Jason Gehrke.

Real Estate & Property Services GREEN DOOR COMMISSION FREE REAL ESTATE 64 Montgomery Square Nelson7010 Phone: 03 546 9332 HARCOURTS 7-9 Alpers Avenue Newmarket 1023 Phone: 09 520 5569 LJ HOOKER GROUP LTD Level 3, 3 City Road Auckland 1010 Phone: 09 308 0450 MIKE PERO REAL ESTATE LIMITED PO Box 29 530 Fendalton Christchurch 8540 Phone 0800 500 123

PRINTING.COM 16-18 Cashew Street Grenada North, Wellington, New Zealand Phone: +64 4 232 7653 Fax: +64 4 232 7656 Contact: Adam Still Email: adam.still@printing.com Website: www.printing.com/nz Business description: The printing.com franchise model has been updated. It now acts more like a business formula offering a combination of outstanding printing, marketing collateral and a leading edge software bundle, together with the preeminent printing.com brand. This helps the Franchise Partners grow their businesses – even in these difficult economic times. Included in the bundle is printing.com’s web-2-print software including BrandDemand, Template Cloud and Fotolia to allow multiple avenues of passive income.

Year established: 2005 Number of franchise outlets: 40 Initial franchise fee: $20,000-$30,000 Investment required: Marketing contribution of $300 per month, annual franchise renewal fee of $2000-$4000 Training & support: Initial training approx 4 days, Ongoing training via weekly webinars, one on one quarterly in house support conducted by your allocated Business Development Manager.

Ongoing regional trainings to continue staff and store development.

Locations available: Territories available in the main centres: Auckland, Wellington, Christchurch, Hamilton and Dunedin.

Territories available in other areas include: Rotorua, Wanganui, Gisborne, Westport, Kaikoura, Ashburton, Timaru and Clutha.

Inquire for other available territories.

104

Rent or Hire AVIS RENTAL Private Bag 92802 Penrose Auckland 1642 Phone: 09 525 2850 BETTA RENTAL CARS 169 Main Highway Elleslie Auckland Phone: 09 525 2951 DVDNOW KIOSKS Phone: 0800 DVDNOW HANDY RENTALS 248 Thorndon Quay Thorndon Wellington Phone: 04 470 7710 HERTZ Private Bag 4716 Christchurch 8140 Phone: 03 358 6789 LAZERBIKE Phone: 027 682 0122 MR RENTAL Unit 6, 706 Great South Road Penrose Auckland Phone: 09 579 8122 PEGASUS RENTAL CARS PO Box 47 818 Ponsonby Auckland 1144 Phone: 09 378 7940 STORAGE BOX Unit 1, 2 Amera Place East Tamaki Auckland Phone: 09 271 1025

PROPERTY INDEPTH Phone: 0800 INDEPTH

RENT-A-DENT PO Box 73-105 Auckland Airport Phone: 09 275 2914

QUINOVIC PROPERTY MANAGEMENT PO Box 6618 Wellington 6141 Phone: 04 801 7880

UNITED VIDEO PO Box 12250 Chartwell Square Hamilton 3284 Phone: 07 853 7035

RAY WHITE REAL ESTATE PO BOX 6067 Wellesley Street Auckland Phone: 09 377 5069

VIDEO EZY Phone: 09 302 2229

RE/MAX NEW ZEALAND Level 1, 70 Stanley Street Parnell Auckland 1010 Phone: 09 309 8478 REALSURE THE HOUSE INSPECTORS PO Box 48034 Silverstream Wellington Phone: 04 939 0296 SITEFINDERS Phone: 027 919 4349 THE NZ HOUSE INSPECTION COMPANY 63 Moana Road Plimmerton Wellington Phone: 0800 751 751 TOP SNAP Phone: 0508 867 762 WHATS UP HOUSE INSPECTIONS Phone: 021 952 397

“Do you have the appropriate corporate structure?”

Baybridge Lawyers.

“For many Australians, owning and operating their own business, is the fulfilment of a lifelong dream.”

“No matter what your work background is, or qualifications are, there is a franchise system to suit your finances, family, skills and lifestyle.”

Corina Vucic.

NEW ZEALAND franchise listings Retail BATHROOM WAREHOUSE PO Box 12075 Central Mall Rotorua Phone: 07 343 6676 BEDPOST PO Box 23-364 Hunters Corner Paptoetoe 2155 Auckland Phone: 09 278 1010 BIN INN RETAIL GROUP PO Box 230271 The Hub Botany 2163 Auckland Phone: 09 572 0220 CASH CONVERTERS LTD PO Box 302212 North Harbour North Shore 0751 Phone: 09 414 1960

PAPER PLUS PO Box 97 063 Manuakau City Manuakau 2214 Phone: 09 262 2486 PARA RUBBER PO Box 259 123 Botany Auckland 2163 Phone: 09 532 8794 POSTSHOP KIWIBANK Phone: 09 336 8284 SADDLERY WAREHOUSE PO Box 100-780 North Shore Mail Centre Auckland Phone: 0508 467 734 SHOE CLINIC 64 Willis Street Wellington Phone: 04 499 4495 SIMPLIFOOD Phone: 07 693 7334

CASHBOX 94 Wairau Road Glenfield Auckland 0627 Phone: 09 444 7477

SMITHS SPORTS SHOES PO Box 10460 Bayfair, Mt Maunganui 3152 Phone: 02 1733 981

CIVIC VIDEO Level 1, 268-270 Manukua Road Parnell Auckland 1151 Phone: 09 523 5471

STIRLING SPORTS Phone: 021 748 144

COLOURPLUS 7 Akatea Road Glendene Auckland 0652 Phone: 0800 733 030

TACKLEBOX PO Box 16258 Bethlehem Tauranga Phone: 07 579 3677

DOLLAR VALUE Phone: 029 289 6149

TAKE NOTE PO Box 97-063 SAMC Manukau Auckland Phone: 09 262 2486

DYMOCKS 428 George Street Sydney NSW 2000 AUS Phone: (AUS) 1800 643 303

THE 2 N’5 SHOP Level 2, 87 Devon St East New Plymouth Phone: 06 757 2702

EGG MATERNITY 115 Khyber Pass Graston Auckland Phone: 09 523 0398

THE ATHLETES FOOT RD 1 Silverdale Auckland 1140 Phone: 0800 BESTFIT

FOOTLOOSE Phone: 09 298 0653

THE SWEETEST LITTLE CHOCOLATE SHOP PO Box 5474 Wellesley Street Auckland 1141 Phone: 09 374 4550

FURNITURE COURT Phone: 09 277 5465 GODFREYS 17-21 Cavendish Drive Manukau Auckland 2104 Phone: 09 263 7636 GUTHRIE BOWRON PO Box 30644 Lower Hutt Phone: 04 569 8130 HARDY’S HEALTH STORES PO Box 19004 Hamilton Phone: 07 838 3274 HARVEY WORLD TRAVEL Phone: 09 307 1860 K & B MANNINEN LTD Christies Jewellery PO Box 5103 Palmerston North 4441 Phone: 06 825 6117 LIQUORLAND Phone: 09 621 0875 NIGHT ‘N DAY FOODSTORES PO Box 5769 Dunedin 9058 Phone: 03 477 2340 PALMERS Phone: 09 443 9910

“It might seem obvious, but start out with one unit, and then add more from the same franchise.”

TOYWORLD PO Box 8898, Symonds Street Auckland 1150 Phone: 09 374 1500

“Writing down what it is you want will help clarify and solidify in your heart and mind whether it’s really what you want.”

“Stop allowing minor things to get in the way of your transformation and the life you deserve.”

Tania Allen.

“It’s critical that you have honest, hard-working and reliable staff that you can delegate to.”

Kristie Piniuta.

Vending AUSTVENDING PTY LTD 261 Churchill Road Prospect SA 5082 AUS Phone: (AUS) 1300 769 967 COOLSPOT UNLIMITED Level 40, 140 Williams Street Melbourne VIC 3000 AUS Phone: +61 3 9607 8328 PROVENDER NZ PO Box 11 007 Auckland Phone: 09 525 2767 SIMPLICITY VENDING 31 Claude Street Hamilton Phone: 07 855 2007

Workplace Health & Safety GLOBAL SAFE NEW ZEALAND PO Box 2042 Kuripuni Masterton 5824 Phone: 02 7210 4292 VITAL CARE LTD PO Box 498 Matamata 3340 Phone: 0800 48 48 25

“The FCA’s main aim is to help people get into franchising and ensure the sector they are joining is as good as it can be.”

“Providing the education and other services necessary to ensure a healthy sector.”

Franchise Council of Australia.

105

Notes

Professional Services Listings Categories Australia

NEW ZEALAND

Accounting & Financial Services...................................................... 108

Accounting & Financial Services...................................................... 117

Advertising & Marketing. ......................................................................... 109

Banks / Financial Institutions. ............................................................ 117

Banks / Financial Institutions. ............................................................ 109

Business Services........................................................................................... 117

Business Services........................................................................................... 110

Franchise Consulting & Development.......................................... 117

Franchise Consulting & Development.......................................... 111

Insurance Brokers........................................................................................ 118

Franchise Funding......................................................................................... 112

Lawyers. ................................................................................................................. 118

Insurance Brokers........................................................................................ 112

Site Selection. ................................................................................................... 118

IT & Communications.................................................................................... 112 Lawyers. ................................................................................................................. 113 Point of Sale....................................................................................................... 115 Printing. ................................................................................................................. 115 Retail Operations............................................................................................ 116 Safety, Workers Compensation & Environment..................... 116 Site Selection. ................................................................................................... 116 Training & Development............................................................................ 116 Workplace Health & Safety. .................................................................. 116

107

accounting & financial services ABLS - FRANCHISE LOAN SPECIALIST FRANCHISE PO Box 1328 Cronulla NSW 2230 Phone: 0419 242 546

ROSE CORPORATE Level 18, 499 St Kilda Road Melbourne VIC 3004 Phone: 03 9820 8999

HAYES KNIGHT GPO Box 4565 Sydney NSW 2001 Phone: 02 9221 6666

SOTHERTONS Level 6, 468 St Kilda Road Melbourne VIC 3004 Phone: 03 9820 6400

ADP PAYLINE 9-11 Miles Street Mulgrave VIC 3170 Phone: 1800 000 729

ST. CLAIR PARTNERS GPO Box 1881 Sydney NSW 2000 Phone: 02 9221 4088

ASSURED HOME LOANS 341 Northeast Road Hillcrest SA 5086 Phone: 08 8360 0200

THE TARTAN GROUP Level 27, 101 Collins Street Melbourne VIC 3000 Phone: 03 9653 9490

AUSTWISE FINANCIAL SERVICES PO Box 181 West Ryde NSW 2114 Phone: 02 9808 3166 BABO GROUP PTY LTD Level 1, 12 Cramer Street Preston VIC 3072 Phone: 03 9471 0092 CAD PARTNERS PO Box 913 Woy Woy NSW 2256 Phone: 1300 362 436 CLUB FINANCIAL SERVICES Level 1, 2040 Currie Street Adelaide SA 5000 Phone: 1300 557 600 CONDON ASSOCIATES Level 6, 87 Marsden Street Parramatta NSW 2150 Phone: 02 9893 9499 CIB ACCOUNTANTS AND ADVISORS PO Box 2492 North Parramatta NSW 1750 Phone: 02 9683 5999 DAVIES KNOX MAYNARDS 10 Moonee Street Coffs Harbour NSW 2450 Phone: 02 6650 5959 EDWARDS MARSHALL PTY LTD Level 3, 153 Flinders Street Adelaide SA 5000 Phone: 08 8139 1111 ERNST AND YOUNG 8 Exhibition Street Melbourne VIC 3000 Phone: 03 9288 8000 EVERALLS DFK PTY LTD PO Box 180 Deakin West ACT 2600 Phone: 02 6232 4588 FINANCIAL MANAGEMENT WORKS Level 1, 174 Willoughby Road Crows Nest NSW 2065 Phone: 02 8425 7888 FINLEASE PO Box 1013 North Sydney NSW 2059 Phone: 02 9959 3122 FORDHAM BUSINESS ADVISORS Level 35, Rialto South Tower 525 Collins Street, Melbourne VIC 3000 Phone: 03 9611 6611 FREEDOM TAXATION SERVICES 13a Burraga Place Glenmore Park NSW 2745 Phone: 02 4733 8733 GRANT THORNTON Locked Bag Q800 Queen Victoria Building NSW 1230 Phone: 02 8297 2400

108

HAINES NORTON CHARTERED ACCOUNTANTS GPO Box 4137 Sydney NSW 2001 Phone: 02 9256 6600

Lawler Level 9, 1 O’Connell Street, Sydney NSW 2000 Level 12, 440 Collins Street, Melbourne VIC 3000 763 Hunter Street, Newcastle West NSW 2302 Phone: (AUS) 02 8346 6000 (Sydney)

(AUS) 03 9679 2222 (Melbourne)

(AUS) 02 4962 2688 (Newcastle) Contact: Anthony Sullivan

(Sydney & Newcastle)

Norm Draper (Melbourne) Email: asullivan@lawlerpartners.com.au

(Sydney & Newcastle)

ndraper@lawlerdd.com.au

(Melbourne) Website: www.lawler.com.au Business description: Lawler offers accounting, audit and business advisory support to franchisees and franchisors in Sydney, Melbourne and Newcastle covering: • Complete, timely, accurate and consistent financial reporting • Benchmarking • Cashflow and profit improvement • Business valuations • Business planning • Due diligence Looking for exceptional client care?

We have been recognised a number of times by our clients for our outstanding service commitment in the national BRW Client Choice Awards, including the Best National and Best NSW Professional Service Firm, and Best Victorian Firm.

Year established: 1977 LISTON LANDERS 242-246 Glenferrie Road Malvern VIC 3144 Phone: 03 9509 0366 LOGIRO WEALTH SOLUTIONS PO Box 2577 Fortitude Valley BC QLD 4006 Phone: 1800 564 476 MCLEAN DELMO Level 3, 302 Burwood Road Hawthorn VIC 3122 Phone: 03 9018 4666 OPTIMUM ASSURANCE GROUP Level 3, 97 Pirie Street Adelaide SA 5000 Phone: 08 7129 4463 PFA CHARTERED ACCOUNTANTS Level 1, 215 Greenhill Road Eastwood SA 5063 Phone: 08 8272 1733 PKF Level 10, 1 Margaret Street Sydney NSW 2000 Phone: 02 9251 4100

TOOHEY REID CHARTERED ACCOUNTANTS GPO Box 1646 Brisbane QLD 4001 Phone: 07 3221 1055 TRADE BOOKS BOOKKEEPING 1 Newland Street Bondi Junction NSW 2022 Phone: 02 9386 1427

WALKER WAYLAND (WA) PTY LTD Level 2, 129 Melville Parade Como WA 6152

Phone: Fax: Contact: Email: Website:

08 9364 9988 08 9367 3444 John Dorazio johnd@ww-wa.com.au

www.ww-wa.com.au Business description: Walker Wayland WA offer local knowledge through our membership of the Walker Wayland Australasia Limited network, which has members throughout Australia and New Zealand.

Walker Wayland Australasia network was recently ranked as the fastest-growing accounting firm in an annual survey by national business magazine BRW. Walker Wayland WA has offices in Perth, Mandurah and Pinjarra.

Membership: Franchise Council of Australia, Taxation Institute of Australia, Institute of Chartered Accountants

Year established: 2002 WHK HORWATH Level 15, 309 Kent Street Sydney NSW 2000 Phone: 02 9262 2155

“People who complete the pre-entry franchise education program enter franchising with much more realistic expectations.”

Lorelle Frazer.

austrAlian professional services listings ADVERTISING & MARKETING 1300 EZYCALL 9 Phoenix Avenue Hopper Crossing VIC 3029 Phone: 1300 EZYCALL AD MARKETING AUSTRALIA PO Box 1888 Southport BC Gold Coast QLD 4215 Phone: 07 5528 1551 AUSTRADES MARKETING PO Box 613 Laverton VIC 3028 Phone: 0411 115 421 BEATTY MARKETING SOLUTIONS 5 Somerset Street St Kilda VIC 3812 Phone: 0409 174 565 BEETLE BRANDING Suite 1, 14-16 Blackburn Road Blackburn VIC 3130 Phone: 03 9878 511 BISCUIT® Suite 13, Level 4 150 Albert Road South Melbourne VIC 3205 Phone: 1300 887 922

HEAD MARKETING Level 1, Suite 4 491 New South Head Road Double Bay NSW 2028 Phone: 02 9328 9032 INFORMATEL 187 Johnston Street Fitzroy VIC 3065 Phone: 03 9419 5755 IVENT SERVICES 46 Govett Street Katoomba NSW 2780 Phone: 02 4782 4697 MARKETING AND BRANDING CENTRAL PLC 164 Bank Street South Melbourne VIC 3205 Phone: 03 8696 9700 MAYNARD IMAGING 100 Green Street Richmond VIC 3121 Phone: 0409 902 002 MBCONNEXIONS 164 Bank Street South Melbourne VIC 3205 Phone: 03 8696 9700 MEDIA M GROUP 17 Emerald Hill Place South Melbourne VIC 3205 Phone: 1300 668 287

BRANDWISE Ground Floor 1, 215 Bell Street Preston VIC 3072 Phone: 03 9326 7770

MICHELS WARREN 96 Melbourne St North Adelaide SA 5006 Phone: 08 8267 6888

BUSINESS COMMUNICATIONS MANAGEMENT PO Box 1600 Southport QLD 4215 Phone: 07 5519 1919

MITCHELL COMMUNICATION GROUP Level 4, 111 Cecil Street South Melbourne VIC 3205 Phone: 03 9690 5544

CAROSI MARKETING 37 Christine Avenue Miami QLD 4220 Phone: 0424 867 866

NORMAN CONNELL ADVERTISING Level 1, 240 Chapel Street Prahran VIC 3181 Phone: 03 9529 4744

COATES SIGNCO SERVICE 242 Young Street Waterloo NSW 2017 Phone: 02 9699 3122

OMC CONNECT PO Box 1124 Mooloolaba QLD 4557 Phone: 07 5444 3473

COMM2U 8 Guthrie Street Paddington QLD 4064 Phone: 07 3366 8222

ORGANISE INTERNET PO Box 274 Gosford NSW 2250 Phone: 1300 301 718

COMMUNIKATE ET AL Upstairs, 200 The Parade Norwood SA 5067 Phone: 08 8331 1444

PROMOTEM Suite 603, Asian Pacific House 4343 St Kilda Road Melbourne VIC 3004 Phone: 03 9820 4600

CONCEPT FACTORY PO Box 12 Campelltown NSW 2560 Phone: 1300 665 667 CREATIVE BREW MARKETING AND DESIGN Suite 8/51 City Road Southbank VIC 3006 Phone: 03 8677 2254 DEEPEND PO Box 146 Surry Hills NSW 2010 Phone: 02 8917 7900 DOMINION COLANCO PRINT GROUP Unit 4, 2 Picken Street Silverwater NSW 2128 Phone: 02 9648 2888 FLUX CREATIVE 82 St Kilda Road St Kilda VIC 3182 Phone: 03 9593 8820 FUSE 15/17 Henrietta St Chippendale NSW 2008 Phone: 02 9690 1100

ROCKET SCIENCE STRATEGIC SERVICES 147 Cavendish Street Stanmore NSW 2048 Phone: 02 9572 6636 SWEAR WORDS Studio 2, 30 Cubitt Street Richmond VIC 3121 Phone: 03 9421 3572 THE BANNER LADY Unit 2, 21 Howleys Rd Notting Hill VIC 3168 Phone: 03 9505 6528 THE EDGE CORPORATE STRATEGIES PO Box 1141 Fortitude Valley QLD 4006 Phone: 1300 726 123 THRIVE PROMOTIONAL PRODUCTS & CORPORATE GIFTS PO Box 236 Manly NSW 1655 Phone: 02 9977 0215

TOTAL IMAGE GROUP PO Box 199 Westgate NSW 2048 Phone: 02 9569 6233 TOTAL MARKETING PO Box 587 Waverley NSW 2024 Phone: 0433 399 294 UNIVERSAL APPROACH Factory 2, 6 Superior Drive Dandenong South VIC 3175 Phone: 03 9706 5599 VISUAL UNITY 105d Carpenter Street Brighton VIC 3186 Phone: 03 9592 0622 ZING AUSTRALIA 131 – 133 Devonshire Street Surry Hills NSW 2010 Phone: 02 8303 6464

BANKS / FINANCIAL INSTITUTIONS AUSTRALIA AND NEW ZEALAND BANKING GROUP LIMITED National Franchising Specialists Phone: 1800 801 485 AUSTRALIAN BUSINESS & LENDING SOLUTIONS PO Box 1328 Cronulla NSW 2230 Phone: 0419 242 546 AUSTRALIAN CAPITAL HOME LOANS PO Box 1275 Slacks Creek QLD 4127 Phone: 1300 797 338 AUSTRALIAN LENDING CORPORATION 46 Mt Gravatt Capalaba Road Upper Mt Gravatt QLD 4122 Phone: 1300 555 311

AUSVANCE Suite 2, Level 4, 10 Phillip Street Parramatta NSW 2150 Phone: 1300 760 930 Fax: 02 8088 7285 Contact: Sam Tajvidi Email: stajvidi@ausvance.com.au Website: www.ausvance.com.au Business description: AUSvance can provide existing Franchises or Businesses with an alternative funding solution to the banks by offering a quick and easy way for owners to obtain money that works with their cash flow. We provide UNSECURED funding for amounts of up to $250,000.

We also have one of the simplest application processes with a 95% approval rate and in most cases there is no need for tax or BAS Statements to be provided.Approved customers could also see funds in their account in as little as 3 days.

Year established: 2008 BANK OF QUEENSLAND National Phone: 1300 557 272 BANKWEST BUSINESS PO Box E237 Perth WA 6841 Phone: 13 7000

109

CASHFLOW IT FINANCE PO Box 2119 Fortitude Valley BC QLD 4006 Phone: 1300 659 676

CHAS CLARKSON 1028 Botany Road Mascot NSW 2020 Phone: 1300 300 195

COMMONWEALTH BANK Level 3 Tower B, Citadel Towers 799 Pacific Highway, Chatswood NSW 2067 Phone: 1800 457 226

COFFEE BELLA Unit 13, 22 Cessner Drive Caboolture QLD 4510 Phone: 1300 721 811

NATIONAL AUSTRALIA BANK National Phone: 131 012

CORPORATE THEATRE 85 Rose Street Annandale NSW 2038 Phone: 02 9555 7299

SILVER CHEF LTD 14 Finchley Street Milton QLD 4064 Phone: 1800 049 743 WESTPAC BANKING CORPORATION National Phone: 132 142

“As a franchisee, you want to make sure that the brand that you have invested in is always represented as you would expect it to.”

Janine Allis.

Business Services 10 THOUSAND FEET Level 8, 275 Alfred Street North Sydney NSW 2060 Phone: 02 8080 7544 1800 ON HOLD PO Box 2325 Burleigh BC QLD 4220 Phone: 07 5587 7222 AA REALESTATE & BUSINESS BROKERS Suite 88b, 90 Lorimer Street Docklands VIC 3000 Phone: 03 9645 2988 AGILITY MERCEDES-BENZ FINANCIAL 44 Lexia Place Mulgrave VIC 3170 Phone: 03 9566 9266 ALLPOS 646 Murray Street West Perth WA 6005 Phone: 08 9226 4272 AVID TECH MULTIMEDIA 140 Graham Street Wonthaggi VIC 3995 Phone: 03 5672 1872 BILL BUDDY PO Box 1443 Nerang QLD 4211 Phone: 1300 303 278 BSF GROUP 36 Terrence Road Brendale QLD 4500 Phone: 07 3205 5535 BUSINESS SA 136 Greenhill Road Unley SA 5061 Phone: 08 8300 0000

COST REDUCTION ANALYSTS PO Box 982 Crows Nest NSW 1585 Phone: 1300 360 647 CREATIVE DESIGN 52a Winterton Road Clayton VIC 3168 Phone: 1300 662 390 CTA AUSTRALIA 5 Mareno Road Tullamarine VIC 3043 Phone: 03 9334 2620 DELOITTE PO Box 38 Parramatta NSW 2150 Phone: 02 9322 7000 DESIGN DESIGN PO Box 652 Springwood QLD 4127 Phone: 07 3808 3122 DESIGN GALLERY PO Box 1209 QLD 4507 Phone: 07 3408 1253 DIVERSIFIED EXHIBITIONS Level 3, 424 St Kilda Road Melbourne VIC 3004 Phone: 03 9261 4500 DIVERSE SHOPFITTERS 20-22 Fargo Way Welshpool WA 6106 Phone: 08 9258 8555 DMC (DIGITAL) PO Box 1136 Crows Nest NSW 1585 Phone: 02 9439 4111 EMPLOYRITE PO Box 509 Burwood VIC 3125 Phone: 03 9808 3055 EXALT 4TH PARTY SOLUTIONS 5 Bentham Place Castle Hill NSW 2154 Phone: 02 9659 1550 EZYPAYROLL PO Box 351 Glenside SA 5065 Phone: 08 8379 1080 FRANCHISE RECRUITMENT Unit B/2A Skinner Street Hastings VIC 3915 Phone: 0478 007 613 IBS INFOTECH PO Box 1868 Milton QLD 4068 Phone: 07 3369 7666 IP SOLUTIONS INTERNATIONAL Jones Bay Wharf, 86, 26-32 Pirrama Road Pyrmont NSW 2009 Phone: 02 8231 6644

LEASING INFORMATION SERVICES Suite 3.02, Level 3 Axis Corporate Park 46-50 Kent Road Mascot NSW 2020 Phone: 02 8354 0250 LINK BUSINESS FRANCHISING LTD PO Box 12324 Penrose, Auckland New Zealand Phone: +64 95799226 LOGOVISION 169 Main North Road Nailsworth SA 5083 Phone: 08 8342 5122 MILWARD DORAN Level 8, 65 York Street Sydney NSW 2000 Phone: 02 8215 1512 MPM MARKETING SERVICES 110 Fairbank Road Clayton VIC 3168 Phone: 03 8551 5300 PACNET PO Box 12101 A’Beckett Street Post Office Melbourne VIC 8006 Phone: 133 639 PROFESSIONAL ADVANTAGE Level 16, 124 Walker Street North Sydney NSW 2060 Phone: 1800 126 499 RAMP HOLDINGS Suite 602, 282 Oxford St Bondi Junction NSW 2022 Phone: 02 9388 0580 RELOAD CONSULTING PO Box 703 Toowong QLD 4066 Phone: 07 3371 1055 SERVICE INTEGRITY PO Box 540 Figtree NSW 2525 Phone: 1300 799 868 SHAPE SHOPFITTERS 4 Graeme Avenue Montmorency VIC 3094 Phone: 03 9432 1044 SMALL FISH BUSINESS COACHING PO Box 1664 Byron Bay NSW 2481 Phone: 02 6680 8036 STUDIO RED Level 6, 333 George Street Sydney NSW 2000 Phone: 02 9249 2030 THE CORPORATE WRITER 705 Cavendish Road Holland Park QLD 4121 Phone: 0401 838 040 THE REALISE GROUP Studio 53, 91 Moreland Street Footscray VIC 3011 Phone: 03 9687 2360 TU PROJECTS PO Box 811 Fortitude Valley QLD 4006 Phone: 07 3391 2400

“Do you have the right advisors and support team around you?”

Baybridge Lawyers.

110

austrAlian professional services listings DC STRATEGY Level 5, 530 Collins Street Melbourne VIC 3000 Phone: 03 8102 9200 DEMOGRAPHICS ONLINE PO Box 52 Clifton Hill VIC 3068 Phone: 0411 098 691

VISION ALLIANCE PO Box 7429 Baulkham Hills Phone: 1300 76 49 20 Fax: 1300 76 98 67 Contact: Tania Allen Email: tania@vision-alliance.com Website: vision-alliance.com Business description: Vision Alliance is a team of business growth & franchise consultants who work with business owners who want to grow, leverage or franchise their business, so they can maximise their potential and simply get more out of business and more out of life.

We offer a range of coaching, consulting and training programs that are tailored to our client’s budget and needs.

We are seeking driven and business savvy individuals to fill the overwhelming demand for our services. This proven turnkey business gives you the flexibility to set your own hours and allows you to build the business that you want.

If you are passionate about helping business owners grow talk to us today!

Membership: FCA, AIM, NSW Business Chamber Year established: 1999 WOOLLAM CONSTRUCTIONS PO Box 7154 East Brisbane QLD 4169 Phone: 07 3456 1600

Franchise Consulting & Development ALLIANCE PROJECT SERVICES PO Box 301 St Pauls NSW 2031 Phone: 1300 763 774 AUSTRALIAN FRANCHISING SYSTEMS Suite 6, 137 Main Street Osborne Park WA 6017 Phone: 08 9444 5100 BUSINESS DEVELOPMENT ALLIANCE PTY LTD Level 2, Suite 6A 47 Kishorn Road Applecross WA 6153 Phone: 08 9364 3811 BUSINESS DEVELOPMENT COMPANY Melbourne, Sydney, Brisbane, Cairns Phone: 1300 53 44 70 CARIBLUE PO Box 3187 Robina Town Centre QLD 4230 Phone: 0412 618 723 CEO CONSULTING Level 1 99 Queen Street Melbourne, Vic 3000 Phone: 1300 764484 COLIN MCCOSKER CONSULTING 175 Bestmann Road Sandstone Point QLD 4511 Phone: 07 5497 6380 CRECER 222 St Kilda Rd St Kilda VIC 3182 Phone: 0404 528 044

DONALDSON CONSULTING 158 Teutoberg Avenue Maleny QLD 4552 Phone: 0412 389 401 ENTERPRISE 21 PO Box 276 Mermaid Beach QLD 4218 Phone: 07 5575 2144

FC BUSINESS SOLUTIONS Suite 3, 875 Glenhuntly Road Caulfield VIC 3162 Phone: 03 9533 0028 Contact: Corina Vucic corina@fcbusinesssolutions.com.au Email: Website: www.fcbusinesssolutions.com.au Business description: FC Business Solutions, the 2012 FCA Supllier of the Year, is the only integrated franchise consultancy focussing on executive recruitment, franchise health checks, public relations & marketing, franchise system development, franchise training, advisory & mentoring, franchise expansion & growth and conference & event management, for the franchise community and other industry sectors.

FC Business Solutions and its team of professionals have been providing professional services to the franchise sector for more than 75 years (combined).

Membership: FCA Year established: 2000

FRANCHISE SELECTION Melbourne, Sydney, Brisbane, Perth, Adelaide Phone: 1300 FRANCHISE (372624) Contact: Kevin Bugeja Website: www.franchiseselection.com.au Business description: Franchise Selection is the leading franchisee recruitment company in Australia that assists potential franchisees through the interview and selection process. We offer a wide selection of franchises covering all industries. We pride ourselves in being leaders in our industry and our approach is not to sell franchises but to educate and assist buyers in finding the right business opportunity for them and to assist franchisors in selecting the very best franchisees.

Membership: FCA Year established: 2006 FRANCHISE SYSTEMS GROUP Unit 19, 10 Gladstone Road Castle Hill NSW 2154 Phone: 1300 658 311 FRANCHISE WORKS Suite 321, 8 Point Street Pyrmont NSW 2009 Phone: 0417 811 522 FRANCHISING INTERNATIONAL PTY LTD PO Box 757 Sanctuary Cove QLD 4212 Phone: 07 5577 8166 GROUP SEVEN FRANCHISING 39 Charles Street Norwood SA 5067 Phone: 08 8333 7777 HILL ROGERS SPENCER STEER GPO Box 7066 Sydney NSW 2001 Phone: 02 9232 5111

FRANCHISE ADVISORY CENTRE PO Box 15304 Brisbane City East QLD 4002 Phone: 07 3716 0400

LISTON LANDERS 242 – 246 Glenferrie Road Malvern VIC 3144 Phone: 03 9509 0366

FRANCHISE CENTRAL Level 1, 459 Toorak Road Toorak VIC 3142 Phone: 1300 558 278

MACQUARIE FRANCHISE SYSTEMS PO Box 424 Hornsby NSW 1630 Phone: 02 9415 4655

FRANCHISE RECRUITMENT SOLUTIONS Po Box 147 Glen Waverly VIC 3950 Phone 1300 642 575

MASTER FRANCHISING PO Box 385 Goodwood SA 5034 Phone: 1800 228 632

FRANCHISE RELATIONSHIPS INSTITUTE PO Box 233 Toowong QLD 4066 Phone: 07 3510 9000

MARKET MINDS Shop 1B, Noosa Homemaker Centre, Mary Street Noosaville QLD 4566 Phone: 0407 627 243

“The profit that any business makes before taxation is not greatly influenced by the business structure.”

NEILL BUCK & ASSOCIATES Level 31, ABN AMRO Tower Sydney NSW 2001 Phone: 02 9235 0070

Tim Kilham.

ORDIUM PO Box 1029 Toowong DC QLD 4066 Phone: 0413 871 828 PLAY INTERNATIONAL PO Box 1 Crows Nest NSW 1585 www.playinternational.net

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PRICEWATERHOUSECOOPERS 2 Southbank Boulevard Southbank VIC 3006 Phone: 03 8603 1000 RESURG GROUP PO Box 196 Alexandria NSW 2015 Phone: 02 9319 0522 RETAIL E-VIRONMENT PTY LTD 93 Egan Street Richmond VIC 3121 Phone: 03 9429 2293 REVIVE PROJECTS FRANCHISE MARKETING PO Box 98 Canterbury VIC 3126 Phone 1300 836 863 SHERPA GROUP 3 May Terrace Brooklyn Park SA 5032 Phone: 08 8354 4887

Franchise Funding B CAPITAL 4/2 Queen Street Melbourne VIC 3000 Phone: 03 9823 6277 BUSINESS LENDING 11 Bonnet Avenue Como NSW 2226 Phone: 0419 242 546 CASHFLOW IT FINANCE PO Box 2119 Fortitude Valley BC QLD 4006 Phone: 1300 659 676 CITY PACIFIC FINANCE 176 Kite Street Orange NSW 2800 Phone: 02 6360 0622 GOGETTA Park Tower, 20 Pidgeon Close West End QLD 4101 Phone: 1800 173 284 SILVER CHEF LTD Park Tower 20 Pidgeon Close West End QLD 4101 Phone: 1800 049 743

SOLUTIONS FRANCHISING GROUP Suite G10, 566 St Kilda Road Melbourne VIC 3004 Phone: 03 9533 7210 Contact: Tony Maddock Email: info@solutionsfranchising.com.au Website: www.solutionsfranchising.com.au Business description: Solutions Franchising Group strives to: “Provide the best professional services to the business market in Australia and internationally, efficiently, courteously, and representing the best value to all stakeholders” Our services include; • Franchisee recruitment • Legal services • Design • Strategic Planning • System development • Demographic site planning • Mergers and acquisitions • International development Membership: FCA, AIM Year established: 2011 THE FRANCHISE INSTITUTE PO Box 667 Vaucluse NSW 2030 Phone: 1300 855 435 THE FRANCHISE SHOP Suite 19, 653 Mountain Highway Bayswater VIC 3153 Phone: 1300 139 557 THE RETAIL DOCTOR 6/102 Alfred Street Milsons Point NSW 2061 Phone: 0425 285 825 VISION ALLIANCE PO Box 7429 Baulkham Hills BC NSW 2153 Phone: 1300 764 920

“Will the franchise system suit your lifestyle?”

Baybridge Lawyers.

112

TRAXION TRAINING Suite 2D, 91 Upton Street Bundall QLD 217

Insurance Brokers ARRIVIS Suite 3, 85 Curzon Street North Melbourne VIC 3051 Phone: 03 9329 1255 BARKER MEIER INSURANCE BROKERS PO Box 7053 Hutt Street Adelaide SA 5000 Phone: 1800 066 900

NATIONAL FRANCHISE INSURANCE BROKERS (NFIB) PO Box 495 Leederville WA 6903 Phone: (AUS) 1800 776 747 Fax: (AUS) 1800 194 525 Email: info@mynfib.com.au Website: www.mynfib.com.au Contact: Brad Dixon Position: National Development Manager Business description: NFIB meets the Australian demand for a dedicated online provider of insurance cover for franchisees, franchisors and franchised businesses.

Our service is fully automated, compliant and provides you with full documentation.

Put simply, our service is the fastest, most affordable way to get the most appropriate level of cover you need to protect your business.

In business since: Established in 2010

IT & Communications AUSSIE PHONE BROKERS PO Box 1124 Hawksburn LPO Toorak VIC 3142 Phone: 1300 733 565 AVG INTERNET SECURITY 2/101 Tulip Street Sandringham VIC 3191 Phone: 03 9581 0800

BROOKLYN UNDERWRITING SERVICE PO Box 101 Grosvenor Place NSW 1220 Phone: 02 8274 8177

CARBONITE AUSTRALIA 2/101 Tulip Street Sandringham VIC 3191 Phone: 1300 886 673

CAPITAL MUTUAL INSURANCE BROKERS Level 1, 1140 Burke Road Balwyn North VIC 3104 Phone: 1300 123 300

CODERS Suite 38, 194 Breakfast Creek Road Newstead QLD 4006 Phone: 07 3257 7242

INSURANCE MADE EASY PO Box 1350 Upwey VIC 3158 Phone: 03 9757 8181

EPIWEB 438 Ipswich Road Annerley QLD 4103 Phone: 07 3342 6781

KING INSURANCE BROKERS Level 2,104 Burwood Road Hawthorn VIC 3122 Phone: 03 9818 8026

FAB SAO PO Box 6803 Halifax Street Adelaide SA 5000 Phone: 0418 331 933

“All highly successful franchisors are leaders who promote respect and integrity within their teams and throughout the brand.”

FRANCHISE SHARE Ground Floor, 56 Delhi Road North Ryde NSW 2113 Phone: 02 8282 5622

Corina Vucic.

GLOBAL KAP Suite 3, 26 Bennett Street Cremorne NSW 2090 Phone: 02 8003 3899 JSA MASSMEDIA 1/15 Anderson Street Fortitude Valley QLD 4006 Phone: 07 3634 8200 KARMAN GROUP Suite 6, 8-12 Sandilands Street South Melbourne VIC 3205 Phone: 1300 730 235

austrAlian professional services listings MAXXAM COMPUTER SYSTEMS 553 Glenferrie Road Hawthorn VIC 3122 Phone: 1300 629 926

THE MISSING LINK NETWORK INTEGRATION 9-11 Dickson Avenue Artarmon NSW 2064 Phone: 1300 865 865

BILLINGS CLOAK 114 Poath Road Hughesdale VIC 3166 Phone: 03 9568 1833

MICRONET SYSTEMS PO Box 536 Sutherland NSW 1499 Phone: 02 9542 2000

THINKING AUSTRALIA Suite 304, 620 St Kilda Road Melbourne VIC 3004 Phone: 03 9525 1255

BLAKE DAWSON Level 36, 225 George Street Sydney NSW 2000 Phone: 02 9258 6000

NEC Private Bag 1111 Mulgrave VIC 3170 Phone: 131 632

TT GROUP COMMUNICATIONS 3/42 Cavendish Road Coorparoo QLD 4151 Phone: 1800 888 555

BRENNANS SOLICITORS PO Box 27 Mooloolaba QLD 4557 Phone: 07 5438 8199

NETCOMM 2-6 Orion Road Lane Cove NSW 2066 Phone: 02 9424 2000

WIRED & WIRELESS SOLUTIONS INTERNATIONAL Level 7, 6 Help Street Chatswood NSW 2067 Phone: 02 9412 2100

BROWN WRIGHT STEIN PO Box A2625 Sydney South NSW 1235 Phone: 02 9394 1010

NETSTARTER PTY LTD Level 2, 26-28 Wentworth Avenue Surry Hills NSW 2010 Phone: 02 9273 7777

Lawyers

BRUCE STEWART DIMARCO LAWYERS GPO Box 4061 Sydney NSW 2001 Phone: 02 9367 7599

NOQ MOBILE ORDERING Suite 1, 11 French Street Adelaide SA 5000 Phone: 1800 028 128

ACCESS LEGAL PO Box 503 North Sydney NSW 2059 Phone: 02 9409 2500

BUCHANAN LAW GPO Box 579 Canberra ACT 2601 Phone: 02 6221 9555

OE DESIGN 17/79 West Burleigh Road Burleigh Heads QLD 4220 Phone: 1300 736 764

ADDISONS SOLICITORS & ATTORNEYS GPO Box 1433 Sydney NSW 2001 Phone: 02 8915 1000

BYWATERS TIMMS LAWYERS GPO Box 466 Brisbane QLD 4001 Phone: 07 3229 5977

PEOPLEINSITE Level 11, 83 Mount Street North Sydney NSW 2060 Phone: 02 9964 9716

ALLENS ARTHUR ROBINSON GPO Box 50 Sydney NSW 2001 Phone: 02 9230 4000

CENTRAL COAST BUSINESS LAWYERS PO Box 3143 Erina NSW 2250 Phone: 02 4367 4366

PRISM SOLUTIONS Suite 3, 214 Bay Street Brighton VIC 3186 Phone: 03 9596 8633

ANDERSON RICE LAWYERS Level 7, 469 La Trobe Street Melbourne VIC 3000 Phone: 03 9672 2666

CHAMPION LEGAL Suite 7, Level 5, 66 Hunter Street Sydney NSW 2000 Phone: 02 9635 8266

PROFESSIONAL ADVANTAGE SERVICE Level 16, 124 Walker Street North Sydney NSW 2060 Phone: 02 9919 8900

ARMSTRONG LAWYERS Level 7, 422 Little Collins Street Melbourne VIC 3000 Phone: 1300 724 395

CLAYTON UTZ PO Box H3 Australia Square NSW 1215 Phone: 02 9353 4000

PROFESSIONAL OUTSOURCE SOLUTIONS Unit B1, Jetstream Business Park 5 Grevillea Place Brisbane Airport QLD 4007 Phone: 1300 600 774

ATKINSON VINDEN Level 8, 10 Help Street Chatswood NSW 2067 Phone: 02 9411 4466

COLEMAN & GREIG PO Box 260 Parramatta NSW 2124 Phone: 02 9635 6422

ATTWOOD MARSHALL LAWYERS PO Box 334 Coolangatta QLD 4225 Phone: 07 5536 9777

COMINO PRASSAS LAWYERS PO Box 1390 Bondi Junction NSW 1355 Phone: 02 9386 5888

AVENTUS LEGAL Level 27, 101 Collins Street Melbourne VIC 3000 Phone: 1300 294 539

COOPER GRACE WARD LAWYERS GPO Box 834 Brisbane QLD 4001 Phone: 07 3231 2444

B2B LAWYERS PO Box 572 East Melbourne VIC 8002 Phone: 03 8602 4000

COSOFF CUDMORE KNOX GPO Box 2871 Adelaide SA 5001 Phone: 08 8211 7955

BAKER & MCKENZIE Level 27, A.M.P. Centre 50 Bridge Street Sydney NSW 2000 Phone: 02 9225 0200

CULLEN BABINGTON HUGHES PO Box 935 Nedlands WA 6909 Phone: 08 9389 3999

PWX AUSTRALIA Level 4, Suite 7 450 St Kilda Road Melbourne VIC 3004 Phone: 1300 304 011 REALESTATE IT Level 1, 466 Malvern Road Prahran VIC 3181 Phone: 0403 313 521 RIDDELL CLARE CONSULTING 45 Kathryn Court Riddells Creek VIC 3431 Phone: 0418 125 393 SACO TECHNOLOGY PO Box 472 Burpengary QLD 4505 Phone: 1300 664 186 ST SOFTWARE PO Box 6275 Frenchs Forest NSW 2086 Phone: 02 9975 4648 STORE FINDER Pittwater Road Collaroy NSW 2097 Phone: 02 8003 4580 SYRON PO Box 311 Fortitude Valley VIC 4006 Phone: 1300 55 11 36

BAKER LOVE LAWYERS 30 Dan Rees Street Wallsend NSW 2287 Phone:02 4951 5766 BAYBRIDGE LAWYERS 106, Level 1, 109 Pit Street Sydney NSW 2000 Phone:02 9232 3611 BELL LEGAL GROUP PO Box 5193 Gold Coast MC QLD 9726 Phone: 07 5597 3366 BENNETT & PHILP SOLICITORS Level 16, 15 Adelaide Street Brisbane QLD 4000 Phone: 07 3001 2999

CURWOODS LAWYERS GPO Box 5406 Sydney NSW 2001 Phone: 02 9231 4166 DAVID LEGAL 3/43 Harris Street Fairfield NSW 2165 Phone: 02 9728 5678 DC ADOLPHE PO Box 5259 West End QLD 4101 Phone: 07 3010 9492 DC LEGAL Level 5, 530 Collins Street Melbourne VIC 3000 Phone: 03 8102 9200

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DIBBS BARKER GPO Box 983 Sydney NSW 2001 Phone: 02 8233 9500 DLA PHILLIPS FOX Level 28, 1 Eagle Street Brisbane QLD 4000 Phone: 07 3246 4000 DMAW LAWYERS Level 3, 80 King William Street Adelaide SA 5000 Phone: 08 8210 2222 DONALDSON WALSH 320 King William Street Adelaide SA 5000 Phone: 08 8410 2555 DOWNINGS LEGAL PO Box 7222 Cloisters Square WA 6850 Phone: 08 9321 1211 FEINAUER & ASSOCIATES PO Box 3025 Adelaide Terrace Perth WA 6832 Phone: 08 9420 8100 FERGUSON CANON LAWYERS Level 1, 17 Southern Drive Maroochydore QLD 4558 Phone: 07 5443 6600 FISHER CARTRIGHT & BERRIMAN PO Box 1899 North Sydney NSW 2059 Phone: 02 9922 5188 FLOWER AND HART LAWYERS GPO Box 219.

Brisbane QLD 4001 Phone: 07 3233 1233 FRANCHISE LEGAL Suite 601, 321 Pitt Street Sydney NSW 2000 Phone: 1300 798 501 GADENS LAWYERS Level 25, Bourke Place 600 Bourke Street Melbourne VIC 3000 Phone: 03 9252 2555 GRECH PARTNERS SOLICITORS Unit 41, 5 Inglewood Place Baulkham Hills NSW 2153 Phone: 02 9851 2500 GSM LAWYERS 228 Smith Street Collingwood VIC 3066 Phone: 03 9419 2077 HAARSMA LAWYERS 116 Wright Street Adelaide SA 5000 Phone: 08 8410 8788 HALL & WILCOX Level 30, 600 Bourke Street Melbourne VIC 3000 Phone: 03 9603 3555 HERBERT GEER GPO Box 380 Brisbane QLD 4001 Phone: 07 3853 8888 HOLDING REDLICH LAWYERS GPO Box 2154 Melbourne VIC 3001 Phone: 03 9321 9999 HUNT & HUNT GPO Box 4132 Sydney NSW 2001 Phone: 02 9391 3000 HWL EBSWORTH LAWYERS Level 14, 264-278 George Street Sydney NSW 2000 Phone: 02 9334 8555

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IVAN POOLE LAWYERS Level 6, 64 Marine Parade (PO Box 10857) Southport QLD 4215 Phone: 07 5591 2522 Fax: 07 5591 2511 Contact: Peter Thelwell / Ivan Poole Email: pt@ivanpoolelawyers.com.au

ijp@ivanpoolelawyers.com.au Website: www.ivanpoolelawyers.com.au Business description: Ivan Poole Lawyers specialises in Franchising and Intellectual Property servicing clients on the Gold Coast, throughout Queensland, across Australia, and overseas.

Ivan Poole Lawyers develops long-term relationships with Franchisors assisting them to maximise success.

Ivan Poole Lawyers act for Franchisors and Franchisees buying, selling and in disputes.

Membership: Franchise Council of Australia (FCA); Queensland Law Society (QLS) Year established: 1997 J J RIBA & COMPANY SOLICITORS 34 Duporth Avenue Maroochydore QLD 4558 Phone: 07 5479 1488 KELLS THE LAWYERS Level 15, 9 Castlereagh Street Sydney NSW 2000 Phone: 02 9233 7411 KELLY AND CO LAWYERS Level 21, Westpac House 91 King William Street Adelaide SA 5000 Phone: 08 8205 0800 KELLY HAZEL QUILL LAWYERS PTY LTD Level 12, 533 Little Lonsdale Street Melbourne VIC 3000 Phone: 03 9663 9877 KEMP STRANG LAWYERS GPO Box 475 Sydney NSW 2001 Phone: 02 9225 2500 LAC LAWYERS SERVICE PO Box 5638 West Chatswood NSW 1515 Phone: 1300 799 888 LEIGH ADAMS LAWYERS Level 9, 83 Mount Street North Sydney NSW 2060 Phone: 02 9964 0022 LEWIS HOLDWAY LAWYERS PO Box 138, Collins Street West Melbourne VIC 8007 Phone: 03 9629 9629 LODHIA LAWYERS Level 14, 25 Bligh Street Sydney NSW 2000 Phone: 02 9233 7000 LYNCH MORGAN LAWYERS Level 18, 300 Adelaide Street Brisbane QLD 4000 Phone: 07 3221 1133 MACPHERSON & KELLEY LAWYERS 40-42 Scott Street Dandenong South VIC 3175 Phone: 03 9794 2600

MADGWICKS LAWYERS Level 33, 140 William Street Melbourne VIC 3000 Phone: 03 9242 4744 Fax: 03 9242 4777 Contact: Ed Browne Email: franchising@madgwicks.com.au Website: www.madgwicks.com.au Business description: Madgwicks Lawyers provide expert franchising advice and service both franchisors and franchisees. We can assist with: • Reviewing and advising on Franchise Agreements • Sale/Purchase of franchise businesses • Preparation of Franchise Agreements and Disclosure Documents • Code Compliance • Consumer Law advice • Leasing • IP and branding • Litigation and dispute resolution Membership: FCA. LIV, MERITAS Year established: 1973 MARSHALLS & DENT LAWYERS 13/459 Little Collins Street Melbourne VIC 3000 Phone: 03 9670 5000 MASON SIER TURNBULL 315 Ferntree Gully Road Mount Waverley VIC 3149 Phone: 03 8540 0200 MATTHEWSFOLBIGG Level 7, 10-14 Smith Street Parramatta NSW 2150 Phone: 02 9635 7966 MCINNES WILSON LAWYERS Level 14, 345 Queen Street Brisbane QLD 4000 Phone: 07 3231 0600 MCLAUGHLINS PO Box 2067 Southport QLD 4215 Phone: 07 5591 5099 MCMAHON FEARNLEY Level 3, 256 Queen Street Melbourne VIC 3000 Phone: 03 9670 0966 MCW LAWYERS PO Box 1065 Sutherland NSW 1499 Phone: 02 9589 6666 MEYER VANDENBERG LAWYERS Level 3, 1 Farrell Place Canberra City ACT 2601 Phone: 02 6279 44 44 MIDDLETONS GPO Box 4388 Melbourne VIC 3001 Phone: 03 9205 2000 MILLS OAKLEY LAWYERS Level 4, 121 William Street Melbourne VIC 3000 Phone: 03 9670 9111 MINTER ELLISON LAWYERS 1 Eagle Street Brisbane QLD 4000 Phone: 07 3119 6000

austrAlian professional services listings MORGAN LEWIS ATTORNEYS Level 16, 9 Castlereagh Street Sydney NSW 2000 Phone: 02 8257 3444 MURFETT LEGAL 21 Hay Street Subiaco WA 6008 Phone: 08 9388 3100 NICOLE LEGGAT AND ASSOCIATES Suite 1, Level 1 1 Transvaal Avenue Double Bay NSW 2028 Phone: 02 9328 6917 NORTON ROSE 485 Bourke Street Melbourne VIC 3000 Phone: 03 8686 6000 NRG LEGAL Level 10, 48 Hunter Street Sydney NSW 2000 Phone: 02 9233 2511 PACE LAWYERS 192 Gilbert Street Adelaide SA 5000 Phone: 08 8410 9294 PIPER ALDERMAN 167 Flinders Street Adelaide SA 5000 Phone: 08 8205 3333 RED CHIP LAWYERS Locked Bag 2 Fortitude Valley BC QLD 4006 Phone: 07 3852 5055 ROBBINS WATSON PO Box 2505 Burleigh BC QLD 4220 Phone: 07 5576 9999 ROBERT JAMES SOLICITORS GPO Box 761 Melbourne VIC 3001 Phone: 03 8628 2000 ROBERTS LEGAL 274 Brunker Road Adamstown NSW 2289 Phone: 02 4952 3901 RUSSELL KENNEDY SOLICITORS Level 12, 469 La Trobe Street Melbourne VIC 3000 Phone: 03 9609 1555

TRESSCOX LAWYERS Level 9, 469 La Trobe Street Melbourne VIC 3000 Phone: 03 9602 9444

Wisewould Mahony Lawyers WISEWOULD MAHONY franchise specialists Level 8, 419 Collins Street Melbourne Vic 3000 Phone: 03 9612 7297 Fax: 03 9629 4035 Contact: Robert Toth, Franchise Partner Email: robert.toth@wisemah.com.au Website: www.wisewouldmahony.com.au Business description: Services provided: • Legal and consulting advice to Franchisors & Franchisees • Code compliance requirements • Dispute Resolution, Mediation/Solutions & Strategies • Franchisee reports and assessments • Master Franchisee Agreements • International Franchising • Sale/Purchase of Franchise Systems • Employment Law & Workplace Relations Fixed fee services to Franchisors and Franchisees based on scope of work.

Call or email for a complimentary guide for Franchisors and Franchisees Membership: FCA, Franchise Association of New Zealand (FANZ), International Franchise Lawyers Association (IFLA) and US Commercial Service Year established:1853

Point of Sale ADVANTAGE SOLUTIONS 28 Lynch Street Hawthorn VIC 3122 Phone: 03 9815 1333

SLATER & GORDON 11th Floor, 51 Druitt Street Sydney NSW 2000 Phone: 02 8267 0600 STEPHENS LAWYERS & CONSULTANTS Level 3, 530 Lonsdale Street Melbourne VIC 3000 Phone: 03 8636 9100 STYNES DIXON LAWYERS Level 1, 520 Bourke Street Melbourne 3000 Phone: 03 9642 8888 SWAAB ATTORNEYS GPO Box 35 Sydney NSW 2001 Phone: 02 9233 5544 TALBOT OLIVIER LAWYERS Level 8, Wesfarmers House, 40 The Esplanade Perth WA 6000 Phone: 08 9420 7100 THOMSONS LAWYERS Level 24, Australia Square Tower 264 George Street, Sydney NSW 2000 Phone: 02 8248 5800 THYNNE & MACARTNEY GPO Box 245 Brisbane QLD 4001 Phone: 07 3231 8888

ORDERMATE 59 Fennell Street Port Melbourne VIC 3207 Phone: 1300 667 067 Fax: 1300 667 101 Contact: Clinton Capuzzi Email: sales@ordermate.com.au Website: www.ordermate.com.au Business description: OrderMate point of sale is one of Australia’s largest point of sale companies, delivering easy to use software and reliable service to the hospitality industry. Our difference is our people and our approach to hospitality point of sale is new and fresh. With Australia wide coverage and 24/7 Technical Support OrderMate is the only choice for your growing franchise.

Membership: FCA Year established: 2001

REDCAT PTY LTD 70 Park St South Melbourne VIC 3205 Phone: 1300 4 REDCAT Fax: 03 9696 1553 Contact: Spiro Vournazos Email: sales@redcat.com.au Website: www.redcat.com.au Business description: RedCat has been at the forefront of Point of Sale (POS) technology in Australia for over 20 years and understands the challenges faced within the Franchise industry. RedCat delivers complete POS solutions that provide centralised reporting and management, fully integrated finance, payroll, loyalty and gift card systems, and mobile applications.

Year established: 1992 RETAIL EXPRESS PO Box 942 Mooloolaba QLD 4557 Phone: 1300 732 618

printing

Whirlwind Print 22 Henderson Road, Knoxfield VIC 3180; OR Level 1, 67 Fitzroy Street, Surry Hills NSW 2010 Phone: 1300 129 227 Fax: 03 9780 4445 (VIC) 02 9368 5889 (NSW) Contact: Gis Marven Email: info@whirlwindprint.com Website: www.whirlwindprint.com Business description: Franchise specialist with a dedicated online print management system, certified quality print products and cutting edge upgradeable technology.

Whirlwind Print is the preferred print partner for the franchise community. Servicing clients nationwide, including many of Australia’s top franchise systems. We believe in providing exceptional customer service, delivering great results and minimising our environmental impact.

Membership: FCA Alliance Partner and active member since 2005 Year established: 1998 Accreditations: ISO 12647 – 2 Mellow Colour ISO 9001:2000 (quality) ISO 1400:2004 (environmental) and AS 4801:2001 (occupational health and safety) FSC Certified (Forest Stewardship Council) “We have received outstanding feedback from Franchisees in relation to the professionalism and service offered by the staff at Whirlwind...Whirlwind’s OPM really addresses the functionality and simplicity of use for online ordering...It has been a pleasure building such a strong relationship with such a professional organisation.” Alan Myers, General Manager (Franchise Clubs), National Brand Management Solutions, Jetts Fitness

115

“The business plan will assist franchisees understand their financial.”

Steve Seddon.

NATIONAL SALES ACADEMY PO Box 1542 North Sydney NSW 2059 Phone: 02 9955 1500

SPECTRUM ANALYSIS

Retail Operations ORDERMATE 59 Fennell Street Port Melbourne VIC 3207 Phone: 1300 667 067 REDCAT PTY LTD 70 Park St South Melbourne VIC 3205 Phone: 1300 4 REDCAT RETAIL E-VIRONMENT PTY LTD 93 Egan Street Richmond VIC 3121 Phone: 03 9429 2293

Safety, Workers Compensation & Environment RISK STRATEGIES Suite 1201, 1 Queens Road Melbourne VIC 3004 Phone: 03 9863 8408 XXX SECURITY SERVICES PO Box 13 Export Park SA 5091 Phone: 0433 827 947

Site Selection BUSINESS GEOGRAPHICS PO Box 838 Paddington QLD 4064 Phone: 07 3118 5036 CARRIGAN RETAIL CONSULTING 101 Rockbourne Terrace Paddington QLD 4064 Phone: 0419 653 555 CBRE GLOBAL CORPORATES SERVICES Level 1, 12 Creek St Brisbane QLD 4001 Phone: 07 3234 9100 DALY INTERNATIONAL 1-5 Railway Street Chatswood NSW 2067 Phone: 02 9419 2199 INSITE DATA SOLUTIONS Suite 39, 278 Church Street Richmond VIC 3121 Phone: 1300 336 647 PITNEY BOWES MAPINFO Level 7, 1 Elizabeth Plaza North Sydney NSW 2060 Phone: 02 9437 6255

“Business owners benefit from a structured approach to financial and business management.”

Smart Company.

116

MIND ATLAS Suite 208, 63 Stead Street South Melbourne VIC 3205 Phone: 03 9696 6469

Australia and New Zealand wide Phone: 03 9882 6488 Mobile: 0411 604921 Contact: Peter Buckingham Position: Managing Director Email: peterb@spectrumanalysis.com.au Website: www.spectrumanalysis.com.au Business description: Spectrum Analysis are the leaders in deciding where to locate your business, whether that is a retail store, franchise territories or understanding about shopping centres.

Working with both Franchisors and Franchisees, we are about having a system and process to drive your property related decisions. Using the latest mapping, demographic information from the ABS and NZ Stats, traffic counts and many other sources, we aim to give you the best probability of success in your business.

For Franchisors, we undertake Strategic Network Planning for your long term future and Territory Planning if you operate a service business, or wish to give territories or marketing areas to your franchisees.

Membership: FCA since 1999 Year established: 1996

Training & Development APM TRAINING INSTITUTE 213 Miller Street North Sydney NSW 2060 Phone: 02 9955 1122 AUSTRALIAN COLLEGE QED PO Box 730 Bondi Junction NSW 1355 Phone: 1800 790 490 AUSTRALIAN SALESMASTERS TRAINING PO Box 638 Rosebery NSW 1445 Phone: 02 9700 9333 CENGAGE EDUCATION 1 Waltham Street Artarmon NSW 2064 Phone: 1300 853 033 FRANCHISE COUNCIL OF AUSTRALIA Suite 6, 307-313 Wattletree Road Malvern East VIC 3145 Phone: 1300 669 030 FRANCHISE RELATIONSHIPS INSTITUTE PO Box 233 Toowong QLD 4066 Phone: 07 3510 9000 FRANKLYN SCHOLAR Phone: 1300 918 872 INTERNATIONAL COLLEGE OF HOTEL MANAGEMENT PO Box 125 Kilkenny SA 5009 Phone: 08 8348 4438 JIGSAW SALES, MARKETING AND TRAINING PO Box 660 Mudgeeraba QLD 4213 Phone: 07 5559 0166 META MANAGEMENT SOLUTIONS 3B, 31 Chessell Street Southbank VIC 3006 Phone: 03 9016 3827

PEOPLOGICA PTY LTD Level 2, 42 Atchison Street St Leonards NSW 2065 Phone: 02 9936 9000 SUPERIOR SERVICE Suite 24, Upper Deck 19-21 Jones Bay Wharf, Pirrama Road Pyrmont NSW 2009 Phone: 02 8004 3105 THE REAL LEARNING EXPERIENCE 15 Amethyst Drive Blackmans Bay TAS Phone: 03 6229 8302 THE SYDNEY COFFEE SCHOOL Suite 505, Level 5 250 Pitt Street Sydney NSW 2000 Phone: 02 9264 0608 TRAXION TRAINING Suite 2D, 91 Upton Street Bundall QLD 217 Phone: 1300 286 694 WILLIAM ANGLISS INSTITUTE 555 La Trobe Street Melbourne VIC 3000 Phone: 03 9606 2330

Workplace Health & Safety ALL SAFE WORKPLACE INSPECTIONS 13 Stirling Court Hillside VIC 3037 Phone: 03 8390 7269 ENVIRO CHASING SERVICES Cnr Keates and Browning Road Armadale WA 6112 Phone: 08 9399 1644 PARASOL EMT Unit 17, Molonglo Mall Fyshwick ACT 2609 Phone: 1300 366 818 SMART OHS Level 1, Westfield Towers 100 William Street Sydney NSW 2010 Phone: 02 9357 6544

“Franchisors are starting to recognise the value of expanding from the inside out.”

“It’s important that franchisees with the ambition to become a multi-unit operator plan early.”

Kristie Piniuta.

new zealand professional services listings ACCOUNTing & FINANCIAL SERVICES ANZ Phone: 0800 251 858 APOLLO PO Box 94 Albany Village Albany 0755 Phone: 09 451 9020

MONTGOMERY CONSULTANTS LTD PO Box 87424 Auckland 1072 Phone: 09 578 2317 STAPLES RODWAY CHRISTCHURCH PO Box 8039 Christchurch 8440 Phone: 03 343 0599 THE NATIONAL BANK OF NEW ZEALAND Phone: 0800 251 858

ASB Phone: 0800 272 476

WESTPAC NEW ZEALAND Phone: 0800 177 007

BDO BDO House 116 Harris Road East Tamaki Manukau Phone: 09 274 9340

WHK PO Box 30568 Lower Hutt Wellington Phone: 04 569 9069

BNZ Phone: 0800 ASK BNZ CAD PARTNERS PO Box 65 313 Mairangi Bay Auckland Phone: 0800 180 400 CHESTER GRAY CHARTERED ACCOUNTANTS LTD 19 Tarndale Grove Rosedale North Shore 0632 Phone: 09 307 1180 DANIEL HUNT & ASSOCIATES PO Box 6724 Wellesley Street Auckland 1141 Phone: 0800 342 829 EC CREDIT CONTROL PO Box 368 Napier 4140 Phone: 06 835 1800 FRANCHISE ACCOUNTANTS PO Box 230-153 Botany Auckland 2163 Phone: 0800 555 8020 GRANT THORNTON NEW ZEALAND PO Box 1961 Auckland 1140 Phone: 09 308 2570 HAYES KNIGHT LTD PO Box 302 424 North Harbour0751 Phone: 09 414 5444 HEWITT SCALETTI WATERS PO Box 76-270 Manukau City Auckland Phone: 09 262 0874 HUMPHRIES ASSOCIATES LTD PO Box 13 676 Auckland Phone: 09 634 3150 INSPIRED BUSINESS SOLUTIONS PO Box 386 Auckland 1140 Phone: 09 309 2561 KEITH GOODALL & ASSOCIATES PO Box 37223 Parnell Auckland 1151 Phone: 09 921 4630

YOUNG READ WOUDBERG PO Box 948 Tauranga Phone: 07 578 0069

BANKS / FINANCIAL INSTITUTIONS ANZ BANK PO Box 91966 Auckland Phone: 09 252 3576 ASB BUSINESS BANKING Level 17 ASB Bank Centre 135 Albert Street Auckland 1140 Phone: 0800 272 476 BANK OF NEW ZEALAND 80 Queen Street Auckland, New Zealand Phone: 0800 955 455 NATIONAL BANK OF NEW ZEALAND PO Box 788 Auckland Phone: 0800 251 858 WESTPAC Level 11 PWC Tower 188 Quay Street Auckland Phone: 09 367 3530

Business Services A.B.C. AFFILIATED BUSINESS CONSULTANTS Phone: 09 630 1600 BETTER BUSINESS INSTITUTE Building 2, Unit i 3 Ceres Court Mairangi Bay 0632 Phone: 09 477 0490 BUSINESS NETWORK INTERNATIONAL PO Box 60 521 Titirangi Auckland Phone: 09 448 2703 DIGITAL FISHBOWL PO Box 331 214 Takapuna Auckland Phone: 09 418 0372

LENNIE & ASSOCIATES Level 2, 90 Symonds S Auckland Central 1010 Phone: 09 368 1212

EXPRO 77 James Cook Drive Welcome Bay Tauranga Phone: 07 544 5058

MARKHAMS CLARKE CRAW PO Box 919 Dunedin 9054 Phone: 03 477 0032

HELIUM WORK SEARCH PO Box 1594 Wellington Phone: 04 916 2180

PARALLEL DIRECTIONS PO Box 895 Shortland Street Auckland 1140 Phone: 09 550 8500 SANDFIELD INFORMATION SYSTEMS PO Box 46 040 Herne Bay Auckland 1147 Phone: 09 303 0579 THE MEDIATOR Phone: 0800 02 6334 ZEALD WEBSITE DESIGN Level 2, Building E, 42 Tawa Drive Albany, Auckland 0632 Phone: 0508 932 748 Ext 2

Franchise Consulting & Development AFFILIATED BUSINESS CONSULTANTS LTD PO Box 9087 Newmarket Phone: 09 630 1600 CDQ COMMUNICATION DESIGN LTD PO Box 89 209 Torbay, North Shore City Auckland 0742 Phone: 09 473 1662 CHARTIS PO Box 1745 Auckland 1140 Phone: 09 355 3100 EVEREST GROUP LTD PO Box 12700 Hamilton 3248 Phone: 0800 EVEREST FRANCHISE SOLUTIONS 36 Banff Avenue Epsom Auckland Phone: 09 638 6376 FRANCHIZE CONSULTANTS Suite 4, Level 1 27 Gillies Avenue Auckland Phone: 09 523 3858 GRAPHIC CAFÉ PO Box 301168 Albany Auckland Phone: 09 448 5157 INSPIRED LEARNING SYSTEMS PO Box 102158 North Shore Mail Centre Auckland Phone: 09 441 2164 LINK BUSINESS BROKING LTD PO Box 123 24 Penrose Auckland 1642 Phone: 09 579 9226 SELECTOR LTD PO Box 301 265 Albany Auckland 0632 Phone: 09 379 5270 THE FRANCHISE COACH 401 Great South Road Ellerslie Auckland 1061 Phone: 09 580 1556

“Your success will always be in how well you execute and implement your plan.”

Tania Allen.

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DUNCAN COTTERILL LAWYERS PO BOX 5326 Auckland 1141 Phone: 09 309 1948

SIMPSON GRIERSON Lumley Centre, 88 Shortland Street Auckland 1010 Phone: 09 358 2222

APEX GENERAL LIMITED PO Box 74088 Green Lane Auckland 1546 Phone: 09 520 9441

FORTUNE MANNING LAWYERS PO Box 4139 Auckland 1140 Phone: 09 915 2401

STEWART GERMANN LAW OFFICE PO Box 1542 Auckland Phone: 09 308 9925

BARLEY INSURANCE PO Box 1412 Shortland Street Auckland 1140 Phone: 09 827 7266

FRASER POWRIE BARRISTERS & SOLICITORS PO Box 108 132 Symonds Street Auckland 1003 Phone: 09 366 0666

WALKER & CO Po Box 5605 Wellington Phone: 04 499 7809

Insurance Brokers

“Franchisees develop a depth of knowledge and experience that is virtually impossible to replicate in a company-owned operation.”

GAZE BURT LAWYERS PO Box 91345 Victoria Street West Auckland 1142 Phone: 09 303 3764 GCA LAWYERS PO Box 3241 Christchurch 8140 Phone: 03 365 1347 GIBSON SHEAT LAWYERS PO Box 2966 Wellington 6140 Phone: 04 496 9990

URLICH MCNAB KILPATRICK PO Box 633 Whangarei 0140

“Ask existing franchisees about the hours they worked in the first few years of operation.”

Lorelle Frazer.

GLAISTOR ENNOR PO Box 63 Shortland Street Auckland 1140 Phone: 09 356 8243

Kevin Bugeja.

Lawyers A J PARK PO Box 949 Wellington 6140 Phone: 04 473 8278 ASCO AGMEN-SMITH LAWYERS PO Box 3695 Auckland 1140 Phone: 09 308 8070 ANTHONY HARPER LAWYERS PO Box 2646 Christchurch 8041 Phone: 03 379 0920 BALDWINS PO Box 5999 Wellesley Street Auckland 1141 Phone: 09 373 3137 BANNISTER & VON DADELSZEN PO Box 745 Hastings 4156 Phone: 06 870 7820 BELL GULLY 48 Shortland Street Auckland 1140 Phone: 09 916 8800 BOTHERWAY LEGAL PO Box 1069 Hamilton Phone: 07 839 1122 BOTTING LEGAL PO Box 6855 Wellesley Street Auckland 1141 Phone: 09 950 3880 COONEY LEES MORGAN PO Box 143 Tauranga 3140 Phone: 07 578 2099 DAVENPORTS HABOUR LAWYERS PO Box 302558 North Harbour Auckland Phone: 09 915 4396

SITE SELECTION

GOVETT QUILLIAM Private Bag 2013 New Plymouth 4342 Phone: 06 768 3700 HARMANS LAWYERS PO Box 5496 Christchurch 8542 Phone: 03 352 2293 HARRIS TATE PO Box 1147 Tauranga Phone: 07 578 0059 HESKETH HENRY Private Bag 92093 Auckland 1142 Phone: 09 375 8700 HUNTER & CO PO Box 2772 Wellington 6140 Phone: 04 801 5040 IZARD WESTON PO Box 5348 Wellington 6145 Phone: 04 473 9447 JAMES & WELLS INTELLECTUAL PROPERTY Private Bag 11907 Ellerslie Auckland 1542 Phone: 09 914 6740 KENSINGTON SWAN Private Bag 92101 Victoria Street West Auckland 1142 Phone: 09 379 4196 MACDONALD BAILEY LAW PO Box 37851 Parnell Auckland 1152 Phone: 09 307 3324 MACKY ROBERTON PO Box 37622 Parnell Auckland 1151 Phone: 09 358 4558 RAINEY COLLINS PO Box 689 Wellington 6140 Phone: 04 473 6850

SPECTRUM ANALYSIS Australia and New Zealand wide Phone: 03 9882 6488 Mobile: 0411 604921 Contact: Peter Buckingham Position: Managing Director Email: peterb@spectrumanalysis.com.au Website: www.spectrumanalysis.com.au Business description: Spectrum Analysis are the leaders in deciding where to locate your business, whether that is a retail store, franchise territories or understanding about shopping centres.

Working with both Franchisors and Franchisees, we are about having a system and process to drive your property related decisions. Using the latest mapping, demographic information from the ABS and NZ Stats, traffic counts and many other sources, we aim to give you the best probability of success in your business.

For Franchisors, we undertake Strategic Network Planning for your long term future and Territory Planning if you operate a service business, or wish to give territories or marketing areas to your franchisees.

Membership: FCA since 1999 Year established: 1996

“It is really simple; find out what your customer wants and give it to them!”

Janine Allis.

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useful information

publications AUSTRALIAN & NEW ZEALAND BUSINESS FRANCHISE GUIDE

THE FRANCHISE REVIEW – OFFICIAL JOURNAL OF THE FRANCHISE COUNCIL OF AUSTRALIA

PO Box 968 Mt Eliza VIC 3930 Phone: +61 3 9787 8077 Fax: +61 3 9787 8499 Email: cgb@cgbpublishing.com.au Website: www.businessfranchiseaustralia.com.au

Suite 6, Level 1, 307-313 Wattletree Rd Malvern East VIC 3145 Phone: (AUS) 1300 669 030 or +61 3 9508 0888 Fax: +61 3 9508 0899 Email: info@franchise.org.au Website: http://www.franchise.org.au

BUSINESS FRANCHISE MAGAZINE AUSTRALIA & NEW ZEALAND PO Box 968 Mt Eliza VIC 3930 Phone: +61 3 9787 8077 Fax: +61 3 9787 8499 Email: cgb@cgbpublishing.com.au Website: www.businessfranchiseaustralia.com.au

www.businessfranchisenz.co.nz

helpful organisations APRA (Superannuation) GPO Box 9836 Canberra ACT 2601 Phone: (AUS) 1300 55 88 49 Website: www.apra.gov.au AUSTRALIAN COMPETITION & CONSUMER COMMISSION GPO Box 3131 Canberra ACT 2601 Phone: (AUS) 1300 302 502 or + 61 2 6243 1305 Website: www.accc.gov.au AUSTRALIAN FOOD AND GROCERY COUNCIL Locked Bag 1 Kingston ACT 2604 Phone: +61 2 6273 1466 Fax: +61 2 6273 1477 Email: info@afgc.org.au Website: www.afgc.org.au AUSTRALIAN RETAILERS ASSOCIATION Level 10, 136 Exhibition Street Melbourne VIC 3000 Phone: (AUS) 1300 368 041 Fax: +61 3 8660 3399 Email: info@retail.org.au Website: www.retail.org.au

FRANCHISE ASSOCIATION OF NEW ZEALAND

THE REAL ESTATE INSTITUTE OF AUSTRALIA

Unit 27, Bishop’s Gate Business Centre 2 Bishop Dunn Place Auckland, New Zealand 2013 Phone: +64 9 274 2901 Fax: +64 9 274 2903 Website: www.franchiseassociation. org.nz

PO Box 234 Deakin West ACT 2600 Phone: +61 2 6282 4277 Fax: +61 2 6285 2444 Email: reia@reiaustralia.com.au Website: www.reia.com.au WORKPLACE SAFETY AUSTRALIA

FRANCHISE COUNCIL OF AUSTRALIA Suite 5B, Level 1, 307-313 Wattletree Rd Malvern East VIC 3145 Phone: (AUS) 1300 669 030 or +61 3 9508 0888 Fax: +61 3 9508 0899 Email: info@franchise.org.au Website: www.franchise.org.au

Tower 2, Suite 1303 Level 13, Westfield Plaza 500 Oxford Street Bondi Junction NSW 2022 Phone: +61 2 9387 1248 Fax: +61 2 9387 1488 Email: info@worksafe.com.au Website: www.worksafe.com.au

OFFICE OF THE FRANCHISING MEDIATION ADVISER Suite 205, Level 2, 370 Pitt Street Sydney NSW 2000 Phone: 1800 150 667 or +61 2 9267 0167 Fax: +61 2 9264 8268 Email: office@ franchisingmediationadviser.com.au Website: www. franchisingmediationadviser.com.au

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GLOBAL FRANCHISE organisations ARGENTINE FRANCHISE ASSOCIATION Av. Del Libertador 184 11mo “D” Buenos Aires 1001 Argentina Phone / Fax: +54(11) 4311-4009 Website: www.aafranchising.com.ar AUSTRIA FRANCHISE ASSOCIATION Campus 21, Liebermannstraße A01 503 A -2345 Brunn am Gebirge Austria Phone: +43 2236 - 31 11 88 Fax: +43 2236 - 31 13 43 Website: www.franchise.at BELGIUM FRANCHISE FEDERATION Rue marianne 34 1180 Uccle B-1070 Brussels Belgium Phone: +32 2 523 97 07 Fax: +32 2 523 35 10 Email: info@fbf-bff.be Website: www.fbf-bff.be BRAZIL FRANCHISE ASSOCIATION United Nations Avenue, 10989 11th floor. Conj. 112 Vl. Olympia - São Paulo - SP Brazil Phone: +55 11 3020-8800 Fax: +55 11 3020-8802 Website: www.abf.com.br BRITISH FRANCHISE ASSOCIATION Centurion Court, 85f Milton Park Abingdon, OX14 4RY United Kingdom Phone: +44 1235 820 470 Fax: +44 1235 832 158 Email: mailroom@thebfa.org Website : www.thebfa.org

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CANADIAN FRANCHISE ASSOCIATION 5399 Eglinton Avenue West, Suite 116 Toronto Ontario M9C 5K6 Canada Phone: +416 695 2896 Fax: +416 695 1950 Email: info@cfa.ca Website: www.cfa.ca CHINA CHAIN STORE AND FRANCHISE ASSOCIATION Room 811,8th floor, Foreign Economic & Trade Plaza, No 22 Fuchengmenwai STR.,Xicheng District, Beijing, P.R. China, 100037 Phone: +86 10 68784931 Fax: +86 10 68784934 Website: www.ccfa.org.cn EUROPEAN FRANCHISE FEDERATION 179, Avenue Louise B-1050 Brussels Belgium Phone: +32 2 520 1607 Fax: +32 2 520 1735 Email: info@eff-franchise.com Website: www.eff-franchise.com FINNISH FRANCHISING ASSOCIATION Suomen Franchising-Yhdistys ry Lönnrotinkatu 22 A 2 00120 HELSINKI Finland Phone: +358-9-5865847 Fax: +358 1933 1075 Website: www.franchising.fi FRENCH FEDERATION OF FRANCHISING 29 Boulevard de Courcelles 75008 Paris France Phone: +33 1 5375 2225 Fax: +33 1 5375 2220 Email: info@franchise-fff.com Website: www.franchise-fff.com

GERMAN FRANCHISE ASSOCIATION Deutscher Franchise-Verband e.V. Luisenstraße 41 D10117 Berlin Germany Phone: +49 30 278 9020 Fax: +49 30 278 90215 Email: info@franchiseeverband.com Website: www.dfv-franchise.de FRANCHISE ASSOCIATION OF GREECE 7 Vouliagmenis str., 11636 Athens Greece Phone: +30 210-3304970 Fax: +30 210-9244662 Email: franchiseassociation@franchising.gr Website: www.franchising.gr HONG KONG FRANCHISE ASSOCIATION 22/F United Centre 95 Queensway Hong Kong Phone: +852 2529 9229 Fax: +852 2527 9843 Email: hkfa@franchise.org.hk Website: www.franchise.org.hk HUNGARIAN FRANCHISE ASSOCIATION H-1121 Budapest, Kútvölgyi str 68.

Hungary Phone: +361 391-7313 Fax: +361 274 4643 Email: titkarsag@franchise.hu Website: www.franchise.hu FRANCHISING ASSOCIATION OF INDIA 609, Mahalaxmi Chambers 22, Bhulabhai Desai Road Mahalaxmi, Mumbai- 400 026 India Phone: +91 22 2351 7185/ 2351 0499 Website: www.fai.co.in

ITALIAN FRANCHISE ASSOCIATION Via Melchiorre Gioia 70 20125 Milan Italy Phone: +39 2 2900 3779 Fax: +39 2 655 5919 Email: assofranchising@assofranchising.it Website: www.assofranchising.it JAPAN FRANCHISE ASSOCIATION 3-6-2 Toranomon Minato-ku Tokyo 105-0001 Japan Phone: +81 3 5777 8701 Fax: +81 3 5777 8711 Website: www.jfa-fc.or.jp MEXICAN ASSOCIATION OF FRANCHISES Insurgentes south 1783 Desp. 101 1er. Piso Col. Guadalupe Inn Del. Álvaro Obregón C.P. 01020, D.F., México Phone: +52 55 5661 2040 Fax: +52 55 5661 2800 Website: www.franquiciasdemexico.org MALAYSIAN FRANCHISE ASSOCIATION 1st Floor Wisma Motor, 339 Jalan Tuanku Abdul Rahman 50100 Kuala Lumpur, Malaysia.

Phone: +603 2697 1557 Fax: +603 2697 1559 Email: secrtmfa@streamyx.com Website: www.mfa.org.my NETHERLANDS FRANCHISE ASSOCIATION Vaartweg 180 1217 SZ Hilversum The Netherlands Phone: +31 35 624 2300 Fax: +31 35 624 9194 E-mail: franchise@nfv.nl Website: www.nfv.nl

FRANCHISE ASSOCIATION OF NEW ZEALAND Unit 27, Bishop’s Gate Business Centre, 2 Bishop Dunn Place Auckland 2013 New Zealand Phone: +64 9 274 2901 Fax: +64 9 274 2903 Website: www.franchiseassociation. org.nz Website: www.franchiseassociation. org.nz PHILIPPINE FRANCHISE ASSOCIATION 701 OMM-CITRA Building, San Miguel Avenue Ortigas Center Pasig City 1600 Philippines Phone: +632 687 0365 Fax: +632 687 0635 Email: pfa@pfa.org.ph Website: www.pfa.org.ph PORTUGAL FRANCHISE ASSOCIATION Sintra Business Park Edifício 1, 2D 2710-089 Sintra Portugal Email: info@apf.org.pt Website: www.apf.org.pt/ FRANCHISING AND LICENSING ASSOCIATION (SINGAPORE) 163 Tras Street #09-04 Lian Huat Building (Behind Amara Hotel 100AM Shopping Centre) Singapore 079024 Phone: +65 6333 0292 Fax: +65 6333 0962 Email: into@flasingapore.org Website: www.flasingapore.org

FRANCHISE ASSOCIATION OF SOUTH AFRICA H. Santos Building 3rd Floor 30 Arena Close Bruma South Africa Phone: +27 11 615 0359 Fax: +27 11 615 3679 Email: fasa@fasa.co.za Website: www.fasa.co.za SPANISH FRANCHISE ASSOCIATION C/ Juan Ramón Jiménez, nº 8, 1ª planta 28036 Madrid Spain Phone: +34 91 277 64 10 Fax: +34 91 350 47 52 Website: www.franquiciadores.com SWEDEN FRANCHISE ASSOCIATION Åvägen 24, Gårdshus 1 412 51 Göteborg Sweden Phone: +46 31 40 55 10 Fax: +46 31 81 10 72 Email: info@svenskfranchise.se Website: www. svenskfranchise.se SWISS FRANCHISE ASSOCIATION Stockerstrasse 38 CH-8002 Zürich Switzerland Phone: +41 44 208 25 55 Fax: +41 44 208 25 26 Website: www.franchiseverband.ch USA - INTERNATIONAL FRANCHISE ASSOCIATION 1501 K Street, N.W., Suite 350 Washington, D.C. 20005 United States of America Phone: +1 202 628 8000 Fax: +1 202 628 0812 Website: www.franchise.org

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Index A-Z Australia

ALTER IT........................................................81

AUSTRALIAN PAVING CENTRE.....................77

AMALGAMATED PEST CONTROL.................90

AUSTRALIAN PRIVATE REALTY.....................93

AMAZING CLEAN...........................................80

AUSTRALIAN SALESMASTERS TRAINING..116

AMBER GROUP AUST LTD............................77

AUSTWISE FINANCIAL SERVICES...............108

AMC COMMERCIAL CLEANING....................80

AUSVANCE..................................................109

AMX FINANCIAL SERVICES...........................74

AUTO MASTERS AUSTRALIA........................75

ANDERSENS FLOOR COVERINGS................94

AUTO ONE AUSTRALIA.................................75

ANDERSON RICE LAWYERS.......................113

AUTO PRO.....................................................75

ANDREW’S GROUP SERVICES.....................90

AUTO SHINE . ...............................................75

ANIMALS ON THE MOVE...............................80

AUTO SPARK.................................................75

ANYTIME FITNESS.........................................89

AUTOBARN....................................................75

ANZ MOBILE LENDING..................................74

AUTOMATCH AUSTRALIA.............................75

APCO SERVICE STATIONS............................94

AUTOMOTIVE SERVICE SOLUTIONS............75

APEX PACIFIC................................................91

AUTOPRO......................................................94

APM TRAINING INSTITUTE..........................116

AVANTI SIGNS...............................................97

APPLIANCE TAGGING SERVICES ...............91

AVENTUS LEGAL ........................................113

APPLIANCE TAGGING SERVICES PTY LTD...82

AVG INTERNET SECURITY..........................112

ARMSTRONG LAWYERS.............................113

AVID TECH MULTIMEDIA.............................110

AROMA CAFÉ................................................84

AWARD BOOKKEEPING COMPANY..............78

AROMAS........................................................84

B & S MOBILE SHARPENING .......................91

ARRIVE ON TIME APPLIANCE REPAIRS........91

B CAPITAL...................................................112

ABLS - FRANCHISE LOAN SPECIALIST......108

ARRIVIS.......................................................112

B2B LAWYERS............................................113

ABS AUTO BRAKE SERVICE.........................75

ASSURED HOME LOANS............................108

BABO GROUP PTY LTD...............................108

ACCESS LEGAL .........................................113

ATKINSON VINDEN . ...................................113

BACK IN MOTION HEALTH GROUP..............89

ACCOLADES AND MORE PTY LTD...............94

ATTWOOD MARSHALL LAWYERS..............113

BACKCARE AND SEATING............................94

ACCOR HOTELS............................................91

AUS 1 SOLAR ...............................................77

BAKER & MCKENZIE...................................113

ACE BODY CORPORATE MANAGEMENT PTY LTD.........................................................93

AUS-DENT.....................................................75

BAKER LOVE LAWYERS..............................113

AUSSIE DISPOSALS......................................94

BAKER’S CLUB.............................................83

AUSSIE FARMERS DIRECT............................81

BAKERS DELIGHT AUSTRALIA......................83

AUSSIE HOME LOANS..................................74

BANJO’S TASMANIAN BAKERY CAFE..........83

AUSSIE MORTGAGE MASTERS....................74

BANK OF QUEENSLAND.............................109

ADDISONS SOLICITORS & ATTORNEYS.....113

AUSSIE OUTDOOR ALFRESCO CAFÉ BLINDS................................................90

BANKWEST BUSINESS...............................109

ADENBROOK HOMES...................................77

AUSSIE PHONE BROKERS..........................112

ADP PAYLINE...............................................108

AUSSIE POOCH MOBILE...............................92

ADVANCE PET SITTING.................................92

AUSSIE SKIP BAGS.......................................77

ADVANCED NATIONAL SERVICES................77

AUSTRADES MARKETING...........................109

ADVANTAGE SOLUTIONS............................115 AGILITY MERCEDES-BENZ FINANCIAL.......110

AUSTRALIA AND NEW ZEALAND BANKING GROUP LIMITED.........................109

AGL RETAIL ENERGY....................................94

AUSTRALIA POST..........................................94

AIDA REAL ESTATE........................................93

AUSTRALIA WIDE IT......................................81

AIV DEVELOPMENTS.....................................81

AUSTRALIAN BABY HANDS .........................80

ALCHEMY NETWORK....................................78

AUSTRALIAN BUSINESS & LENDING SOLUTIONS.................................................109

‘yes’ OPTUS SHOP........................................97 10 THOUSAND FEET...................................110 1300 EZYCALL............................................109 1800 ON HOLD............................................110 1800-GOT-JUNK?..........................................90 3D PAINT & COLOUR.....................................94 4 SEASONS GUTTER PROTECTION.............77 7-ELEVEN STORES PTY LTD.........................94 ‘A’ 4 MATHS LEARNING CENTRES PTY LTD.81 A BALLOON AND PARTY CENTRE................83 A LA TURKO..................................................87 A TABLE FOR SIX...........................................83 A1 MOBILE RADIATORS................................75 AA REALESTATE & BUSINESS BROKERS...110 AAA UNIFORM CENTRAL..............................78 AARONS COFFEE AT WORK.........................94 AARROW ADVERTISING................................75 ABC NURSERY HIRE.....................................80 ABLS – FRANCHISE LOAN SPECIALIST........74

ACE CLEANING SERVICES...........................80 ACTION CASH LOANS..................................74 ACTION COACH............................................81 AD MARKETING AUSTRALIA.......................109

ALI BABA.......................................................87 ALIVE CLINICS...............................................89 ALL SAFE WORKPLACE INSPECTIONS......116 ALL STRIPPED...............................................90 ALLENS ARTHUR ROBINSON.....................113 ALLIANCE PROJECT SERVICES..................111

122

AUSTRALIAN CAPITAL HOME LOANS.........109 AUSTRALIAN CARPET DYING.......................90 AUSTRALIAN COLLEGE QED......................116 AUSTRALIAN DIAL-A-DIGGER.......................91 AUSTRALIAN FRANCHISING SYSTEMS......111

BARBEQUES GALORE..................................94 BARK BUSTERS + DOG TRAINING...............92 BARKER MEIER INSURANCE BROKERS.....112 BARRY PLANT REAL ESTATE . .....................93 BARTERCARD AUSTRALIA............................78 BATHROOM WERX........................................77 BATTERY BAR...............................................94 BATTERY WORLD..........................................94 BAYBRIDGE LAWYERS................................113 BB AUSTRALIA T/A BLOCKBUSTER AUSTRALIA....................................................95 BB’S CAFÉ.....................................................84 BBX................................................................78 BCI BUSINESS BROKERS.............................78 BCT TRANSFERS..........................................97 BEACH HOUSE BAR & GRILL........................85 BEACON LIGHTING.......................................94

ALLOY MOTOR ACCESSORIES.....................75

AUSTRALIAN HOT WATER PROFESSIONALS..........................................90

ALLPOS ......................................................110

AUSTRALIAN LENDING CORPORATION.....109

BEAUMONT TILES.........................................77

ALPHA-H NEW SKIN BEGINS........................77

AUSTRALIAN MORTGAGE BROKERS...........74

BEBRITE CLEANING......................................80

BEATTY MARKETING SOLUTIONS..............109

BEDS FOR BACKS........................................94

BRUMBY’S GO!.............................................83

CHICKEN TREAT............................................88

BEDSHED......................................................94

BRUMBY’S BAKERIES LIMITED.....................83

CHOCOLAT DESSERT DESTINATION............84

BEER IN A BIN...............................................83

BSF GROUP................................................110

CHOCOLATERIA™ SAN CHURRO................84

BEETLE BRANDING.....................................109

BSR GROUP..................................................95

CIB ACCOUNTANTS AND ADVISORS.........108

BELL LEGAL GROUP...................................113

BUBBAS PIZZA PASTA & MORE....................87

CIBO ESPRESSO...........................................84

BENDIGO AND ADELAIDE BANK LIMITED....74

BUCHANAN LAW.........................................113

CITIWIDE FRANCHISING PTY LTD.................74

BENNETT & PHILP SOLICITORS.................113

BUCKING BULL.............................................87

CITY DISCOUNT TYRES (SA/NSW)................76

BETTA ELECTRICAL (BSR GROUP)...............94

BUDGET EYEWARE.......................................95

CITY FARMERS DOGWASH . ........................92

BEV MARKS BEDS AUSTRALIA.....................94

CITY PACIFIC FINANCE...............................112

BEVANS REAL ESTATE..................................93

BUDGET RENT A CAR AUSTRALIA PTY LTD.........................................................94

BFC STORES P/L...........................................94

BURGER EDGE..............................................87

CLARK RUBBER............................................95

BICYCLE SUPERSTORE................................94

BURRITO BAR...............................................85

CLAYTON UTZ.............................................113

BIG DAD’S PIES.............................................83

BUSINESS COMMUNICATIONS MANAGEMENT............................................109

CLEAN GREEN STRATA ...............................80

BIGGIN & SCOTT...........................................93

BUSINESS DEVELOPMENT ALLIANCE PTY LTD.......................................................111

CLEANTASTIC...............................................80

BIKE FORCE..................................................95

BUSINESS DEVELOPMENT COMPANY.......111

BILL BUDDY................................................110

BUSINESS GEOGRAPHICS.........................116

CLUB FINANCIAL SERVICES.........................74

BILLBOARD CONNECTION...........................75

BUSINESS LENDING...................................112

CLUB FINANCIAL SERVICES.......................108

BILLINGS CLOAK........................................113

BUSINESS MECHANIC..................................74

CM BUSINESS...............................................90

BILLY BROWN CLEANING.............................80

BUSINESS SA..............................................110

COATES SIGNCO SERVICE.........................109

BING BOY......................................................87

BUSY BOOKKEEPING...................................74

CODERS......................................................112

BISCUIT®....................................................109

BYWATERS TIMMS LAWYERS....................113

COFFEE BELLA............................................110

BIZZI BEEZ RESIDENTIAL CLEANING............80

CABOT SQUARE...........................................74

COFFEE CULTURE.........................................84

BK’S TAKEAWAY...........................................87

CAD PARTNERS..........................................108

COFFEE GURU..............................................84

BLACK AND WHITE HOME SERVICES..........90

CAD PARTNERS CFO ON-CALL....................74

COFFEE MACHINE EXPRESS........................81

BLAKE DAWSON.........................................113

CAFÉ BUZZ....................................................84

COFFEE NEWS..............................................75

BLOOMTOOLS..............................................91

CAFE2U PTY LTD...........................................84

COLD ROCK ICE CREAMERY........................87

BLOW DRY BAR............................................88

CAFE2U PTY LTD...........................................91

COLDWELL BANKER.....................................93

BLUE SPIRIT..................................................95

CAKE IT AWAY...............................................95

COLEMAN & GREIG.....................................113

BLUEJET........................................................77

CALTEX AUSTRALIA......................................95

COLIN MCCOSKER CONSULTING..............111

BLYGOLD AUSTRALIA...................................77

COLLINS BOOKSELLERS..............................95

BOAB BOAT HIRE..........................................94

CAPITAL MUTUAL INSURANCE BROKERS....................................................112

BOB JANE T-MARTS.....................................75

CAPITAL TRUST.............................................74

COLOR TECH SYSTEMS...............................75

BODY AND HEALTH SOLUTIONS..................89

CAPPUCCINO XPRESS.................................91

COLORBAR...................................................88

BOOST JUICE BARS.....................................87

CAR CARE AUSTRALIA.................................75

COMINO PRASSAS LAWYERS....................113

BORDERLINE.................................................91

CARBONITE AUSTRALIA.............................112

COMM2U.....................................................109

BOSETTI WINDOW SOLUTIONS....................91

CARGROOMERS...........................................75

COMMERCIAL FOOD MACHINERY...............95

BOSSY HAIR..................................................88

CARIBLUE....................................................111

COMMONWEALTH BANK............................110

BOX CORPORATION.....................................97

CARMEN STEFFENS.....................................95

COMMUNIKATE ET AL.................................109

BOXING FIT....................................................89

CAROSI MARKETING..................................109

COMPLETE FEET...........................................89

BRAD’S TEST AND TAG................................82

CARRIGAN RETAIL CONSULTING...............116

COMPLETE FRAMING...................................95

BRAKES PLUS...............................................75

CARTRIDGE WORLD.....................................95

COMPLETE PROPERTY REJUVENATION......90

BRAND MUSIC..............................................75

CASHFLOW IT FINANCE..............................110

COMPUTER TROUBLESHOOTERS...............81

BRANDWISE................................................109

CASHFLOW IT FINANCE..............................112

CONCEPT FACTORY...................................109

BRAVE SECURITY..........................................95

CASHMART (AUST) PTY LTD.........................95

CONCRETE TAXI . .........................................77

BRAZILIAN BEAUTY.......................................77

CAVALIER HOMES.........................................77

CONDON ASSOCIATES...............................108

BRAZILIAN BUTTERFLY.................................77

CBI COACHING.............................................81

CONTOURS...................................................89

BREADTOP ...................................................83

CBRE GLOBAL CORPORATES SERVICES..116

CON-X-ION....................................................97

BREEZE PHOTOS..........................................93

CENGAGE EDUCATION...............................116

COOCHIE HYDROGREEN..............................91

BRENNANS SOLICITORS............................113

CENTRAL COAST BUSINESS LAWYERS....113

COOLABAH TREE CAFÉ................................88

BRIAN TRACY INTERNATIONAL....................81

CENTURY 21 AUSTRALIA..............................93

COOPER AUTOMOTIVE.................................76

BRIDGESTONE SELECT................................75

CEO CONSULTING......................................111

COOPER GRACE WARD LAWYERS............113

BRIGHT EYES SUNGLASSES........................95

CHAMPION LEGAL......................................113

COPYFAX STATIONERS.................................78

BRODIES MEALMAKERS...............................87

CHANGINGPLACES.......................................93

CORAL HOMES.............................................77

BRODIES MEALMAKERS...............................87

CHARCOAL CHICKEN EXPRESS..................87

CORDLESS FILTER MACHINE.......................78

BROOKLYN UNDERWRITING SERVICE.......112

CHARLIE LOVETT FRANCHISING..................84

CORK ‘N FORK FRANCHISE.........................94

BROTZEIT INTERNATIONAL PTE LTD............85

CHAS CLARKSON.......................................110

CORPORATE THEATRE...............................110

BROWN WRIGHT STEIN..............................113

CHEM-DRY....................................................80

COSOFF CUDMORE KNOX.........................113

BRUCE STEWART DIMARCO LAWYERS.....113

CHICKEN EXPRESS SYSTEM........................88

COST LESS PLANTS.....................................95

BIG FUN.........................................................83

CIVIC VIDEO...................................................94

CLEANING WIZARD.......................................80 CLUB FINANCIAL SERVICES.........................74

COLONIAL PLANTATION SHUTTERS............90

123

COST REDUCTION ANALYSTS......................78

DOME COFFEES AUSTRALIA PTY LTD.........85

FANTASTIC LIGHTING...................................78

COST REDUCTION ANALYSTS....................110

DOMINION COLANCO PRINT GROUP........109

FASTA PASTA PTY LTD .................................85

COUNTRY CHICKEN.....................................88

DOMINO’S PIZZA...........................................88

FASTWAY COURIERS AUSTRALIA.................79

COVERALL CLEANING CONCEPTS..............80

DONALDSON CONSULTING........................111

FASTWAY COURIERS AUSTRALIA.................91

CRA COST REDUCTION ANALYSTS..............74

DONALDSON WALSH..................................114

FC BUSINESS SOLUTIONS.........................111

CRA COST REDUCTION ANALYSTS..............74

DON’T FRET PET!..........................................92

FEINAUER & ASSOCIATES..........................114

CRACKMASTERS..........................................77

DONUT KING.................................................87

FERGUSON CANON LAWYERS..................114

CRAFTLATT AUSTRALIA................................77

DOWNINGS LEGAL.....................................114

FERGUSON PLARRE BAKEHOUSES ...........83

CRAZY CANDLES..........................................90

DR PC............................................................81

FERNWOOD WOMEN’S HEALTH CLUBS......89

CREATIVE BREW MARKETING AND DESIGN...............................................109

DREAMY DONUTS.........................................87

FIBRENEW INTERNATIONAL LTD..................90

DRUMMOND GOLF SHOPS..........................95

FILTAFRY........................................................91

CREATIVE BY DESIGN...................................93

DUPLEX CLEANING MACHINES....................80

FINANCIAL MANAGEMENT WORKS...........108

CREATIVE DESIGN......................................110

DYMOCKS.....................................................95

FINLEASE.....................................................108

CRECER......................................................111

EAGLE BOYS DIAL-A-PIZZA..........................88

FIRST CLASS ACCOUNTS.............................74

CREMA ESPRESSO.......................................84

EARTHBORN.................................................95

FISHER & PAYKEL..........................................91

CREPE AFFAIR...............................................84

EASYWAY AUSTRALIA...................................84

FISHER CARTRIGHT & BERRIMAN..............114

CRESTCOM MANAGEMENT TRAINING........81

EATOUT RESTAURANT GUIDES....................85

FISHER JENKIN.............................................97

CROISSANT EXPRESS..................................88

ECHOICE.......................................................74

FITCHIPS.......................................................88

CRUST GOURMET PIZZA BAR......................88

ECO PEST CONTROL....................................90

FIVE DOGS....................................................88

CTA AUSTRALIA..........................................110

ECOMIST AUSTRALIA PTY LTD.....................80

FIXZIT AUSTRALIA.........................................76

CULLEN BABINGTON HUGHES..................113

ECOSMART HOT WATER..............................97

FLANNERYS NATURAL GROCERS................87

CURVES INTERNATIONAL.............................89

EDWARDS MARSHALL PTY LTD.................108

FLASH MORFFEW PHOTOS..........................93

CURWOODS LAWYERS..............................113

EFM HEALTH CLUBS.....................................89

FLIGHT EXPERIENCE.....................................83

DAISY H2O DRY CLEANING..........................81

ELECTRODRY................................................80

FLIP OUT–TRAMPOLINE ARENA PTY LTD.....80

DALY INTERNATIONAL................................116

ELITE CARPET DRY CLEANING ...................90

FLIPPIN’ FRESH SEAFOOD...........................91

DANLAID CONTRACTING..............................77

ELLA BACHE.................................................77

FLOWER AND HART LAWYERS..................114

DARRIWILL FARM GOURMET FOOD & GIFT MERCHANTS.....................................95

EMBROIDME..................................................78

FLOWERS BY FRUIT......................................95

EMPLOYRITE...............................................110

FLUX CREATIVE...........................................109

ENACT BUSINESS ARCHITECTS..................78

FOODCO GROUP PTY LTD............................87

ENDOTA SPA.................................................77

FOODWORKS................................................95

ENDRUST PTY LTD........................................76

FORDHAM BUSINESS ADVISORS...............108

ENSUITES ON TOW.......................................90

FORTE SCHOOL OF MUSIC..........................81

ENTERPRISE 21..........................................111

FORTUNE PLUS............................................90

ENVIE FITNESS..............................................89

FORTY WINKS ..............................................95

ENVIRO CHASING SERVICES......................116

FOUNDATION WORKS PTY LTD....................75

ENVIROBLAST...............................................80

FOUR SEASONS GUTTER PROTECTION......90

ENZED HOSE DOCTORS...............................91

FOX MOWING................................................91

EPIWEB........................................................112

FRANCHISE ADVISORY CENTRE................111

EQUINE STAFF EMPLOYMENT......................82

FRANCHISE CENTRAL................................111

ERNST AND YOUNG...................................108

FRANCHISE COUNCIL OF AUSTRALIA.......116

ESPRESSO ESSENTIAL.................................84

FRANCHISE INSURANCE..............................79

ESPRESSO MOBILE CAFÉ............................91

FRANCHISE LEGAL.....................................114

ESSENTIAL BEAUTY......................................77

FRANCHISE RECRUITMENT........................110

EVENT PHOTOGRAPHY.COM.......................93

FRANCHISE RECRUITMENT SOLUTIONS...111

EVERALLS DFK PTY LTD.............................108

FRANCHISE RELATIONSHIPS INSTITUTE....111

EVERGLO COMMERCIAL CLEANING............80

FRANCHISE RELATIONSHIPS INSTITUTE ..116

EVERGLO COMPLETE CAR DETAILING........76

FRANCHISE SELECTION.............................111

EWORKS.......................................................81

FRANCHISE SHARE.....................................112

EXA WEB SOLUTIONS...................................91

FRANCHISE SYSTEMS GROUP...................111

EXALT 4TH PARTY SOLUTIONS..................110

FRANCHISE WORKS...................................111

EXPENSE REDUCTION ANALYSTS................74

FRANCHISING INTERNATIONAL PTY LTD ......................................................111

DAVID LEGAL...............................................113 DAVID REID HOMES......................................77 DAVIES KNOX MAYNARDS..........................108 DC ADOLPHE..............................................113 DC LEGAL....................................................113 DC STRATEGY.............................................111 DE POT MAN.................................................95 DEEPEND....................................................109 DELOITTE....................................................110 DEMOGRAPHICS ONLINE...........................111 DESIGN DESIGN..........................................110 DESIGN GALLERY.......................................110 DESIGN IMPORTANCE..................................94 DESTINATION FOR MEN................................89 D’FINE247......................................................89 DIA ORO JEWELLERS...................................95 DIAL-A-DIGGER.............................................77 DIAL-AN-ANGEL............................................90 DIAMOND MARKETERS................................91 DIBBS BARKER...........................................114 DIGITAL DREAMS..........................................91 DIVERSE SHOPFITTERS..............................110 DIVERSIFIED EXHIBITIONS..........................110 DIXON HOMES..............................................77 DL COFFEE....................................................84

124

EXPRESS BOOKKEEPING.............................74

FRANCK PROVOST.......................................88

DLA PHILLIPS FOX......................................114

EXPRESS EMPLOYMENT PROFESSIONALS..........................................82

DMAW LAWYERS........................................114

EXTREME DRIVING.NET................................83

FREECHOICE STORES..................................95

DMC (DIGITAL).............................................110

EZYPAYROLL...............................................110

FREEDOM FURNITURE..................................95

DOCUMENT MANAGEMENT SOLUTIONS.....78

FAB SAO......................................................112

FREEDOM TAXATION SERVICES.................108

DOGTECH......................................................92

FAIR DINKUM SHEDS....................................77

FREEMAN FOX .............................................74

DOLLAR CURTAINS.......................................95

FANCY FILLINGS...........................................88

FRESH – HEALTHY CAFES............................85

FRANKLYN SCHOLAR.................................116

FRITZ GELATO...............................................87

HAIRCHOICE.................................................95

INSITE DATA SOLUTIONS............................116

FROG RENT...................................................93

HAIRDRESSERS ON THE MOVE...................91

INSPECT MY HOME......................................77

FROGS HOUSE WASHING............................90

HAIRHOUSE WAREHOUSE...........................89

INSURANCE MADE EASY............................112

FRONTLINE RECRUITMENT GROUP . ..........82

HAIRHOUSE WAREHOUSE...........................95

INTELLIGENT ACCOUNTS.............................74

FROOTA FROOZEN YOUGHURTS.................88

HALL & WILCOX..........................................114

INTERCEPT....................................................79

FRUIT PROPERTY..........................................93

HARCOURTS ................................................93

FRUIZBERRY.................................................85

HARDWARE2SITE..........................................77

INTERNATIONAL COLLEGE OF HOTEL MANAGEMENT............................................116

FUSE............................................................109

HARRY’S CAFÉ DE WHEELS PTY LTD..........84

INXPRESS......................................................79

G TYRES........................................................76

HARVEY WORLD TRAVEL ............................97

IP SOLUTIONS INTERNATIONAL.................110

G4GUITARSCHOOLS.....................................81

HAYES KNIGHT............................................108

IVAN POOLE LAWYERS...............................114

GADENS LAWYERS.....................................114

HEAD MARKETING......................................109

IVENT SERVICES.........................................109

GAMEKING AUSTRALIA................................97

HEALTH & SAVINGS......................................95

J J RIBA & COMPANY SOLICITORS............114

GAMES 2 U....................................................83

HEALTHY HABITS..........................................88

JAMAICA BLUE..............................................84

GAMETRADERS.............................................95

HEALTHY INSPIRATIONS...............................89

JAMES’ HOME SERVICES.............................80

GARLO’S PIES...............................................83

HELEN O’GRADY CHILDREN’S DRAMA ACADEMY .......................................81

JANI-KING AUSTRALASIA.............................80

HENNY PENNY HATCHING...........................80

JAXQUICKFIT TYRE SERVICE........................76

GASPOWER .................................................76 GAUCI FRANCHISING....................................88 GEEKS ON CALL ..........................................81 GELARE ........................................................84

JAN-PRO CLEANING SYSTEMS....................80

HERBERT GEER..........................................114

JAZZ CLEANING............................................80

HERTZ AUSTRALIA........................................94

JC UNIQUE BEAUTY AND LASER CLINIC.....77

HEY DEE HO MUSIC......................................81

JESTERS........................................................88

HI HO CLEAN AND GARDEN.........................91

JETSET TRAVELWORLD GROUP..................97

HILL ROGERS SPENCER STEER.................111

JETTS FITNESS 24/7.....................................89

HILLS STREET GROUP..................................79 HIP POCKET WORKWEAR & SAFETY...........97

JIGSAW SALES, MARKETING AND TRAINING.....................................................116

HIRE A HUBBY..............................................90

JIM’S ANTENNA’S.........................................97

HIRE A TRADESMAN.....................................77

JIM’S ANTENNAS..........................................90

HIRE FOR BABY............................................94

JIM’S BATH RE-SURFACING.........................90

HOGS BREATH CAFÉ....................................85

JIM’S BIN CLEANING.....................................80

GLORIA JEAN’S COFFEES............................84

HOLDING REDLICH LAWYERS....................114

JIM’S BLIND CLEANING................................80

GNC LIVEWELL..............................................89

HOME ICE CREAM........................................91

JIM’S BUILDING INSPECTIONS.....................77

GO PRIVATE...................................................93

HOME INSTEAD SENIOR CARE.....................89

JIM’S BUILDING MAINTENANCE...................77

GO SUSHI......................................................88

HOME SERVICE PROFESSIONALS ..............90

JIM’S CAR CLEANING...................................76

GODFREYS....................................................95

HORSELAND.................................................95

JIM’S CARPET CLEANING.............................80

GOGETTA....................................................112

HOSEMASTERS INTERNATIONAL.................91

JIM’S CLEANING...........................................80

GOLDEN NUTS FRANCHISING......................87

HOTONDO HOMES.......................................77

JIM’S COMPUTER SERVICES........................81

GOLDEN ROAST (THE)..................................88

HOUSE..........................................................95

JIM’S DIGGERS.............................................77

GOOD GAMES...............................................95

HOUSEWORK HEROES.................................90

JIM’S ELECTRICAL........................................97

GOODWOOD & CO........................................77

HOWARDS STORAGE WORLD......................95

JIM’S FENCING..............................................78

GOODYEAR AUTOCARE...............................76

HR COACH....................................................79

JIM’S GLASS.................................................97

GOOP GUYS..................................................77

HUDSONS COFFEE.......................................84

JIM’S GLASS RESTORE AND PROTECT.......90

GOT ONE FRANCHISING PTY LTD................95

HUNGRY JACK’S...........................................88

JIM’S MOWING..............................................91

GRACE WEBSTER RECRUITMENT................82

HUNT & HUNT.............................................114

JIM’S PAINTING.............................................78

GRAHAMS GARDEN CARE...........................91

HUSH PREPAID.............................................81

JIM’S PAVING................................................78

GRAHAMS HOME CLEANING CARE.............80

HWL EBSWORTH LAWYERS . ....................114

JIM’S PERGOLAS..........................................78

GRANITE TRANSFORMATIONS.....................77

HYDRODOG MOBILE DOG GROOMING.......92

JIM’S PEST CONTROL..................................92

GRANT THORNTON....................................108

HYDROKLEEN...............................................80

JIM’S PLUMBING...........................................97

GREASE LIGHTNING.....................................76

I WISH A…MOBILE HAIRDRESSER...............88

JIM’S POOL CARE.........................................93

GRECH PARTNERS SOLICITORS................114

IAN DIFFEN THE TYRE FACTORY (WA)..........76

JIM’S PRESSURE CLEANING........................80

GREY ARMY MANAGEMENT.........................90

IBALANCE BUSINESS INSTITUTE..................79

JIM’S ROOFING.............................................78

GRILL’D – HEALTHY BURGERS ...................85

IBS INFOTECH.............................................110

JIM’S SECURITY DOORS..............................97

GRIP GUARD.................................................77

IGA.................................................................96

JIM’S SKIP BINS............................................94

GROUP SEVEN FRANCHISING....................111

IMPRESSIONABLE KIDS................................80

JIM’S SOLAR.................................................97

GSM LAWYERS...........................................114

IN.CUBE8R GALLERY....................................96

JIM’S TEST AND TAG....................................82

GUTTER-VAC.................................................90

INBLOOM FLORIST........................................96

JIM’S WINDOW CLEANING...........................80

INDEPENDENT PROPERTY INSPECTIONS...93

JIM’S WINDSCREENS...................................92

INDIA AT HOME.............................................87

JIM’S BOOKKEEPING....................................74

INFORMATEL ..............................................109

JIM’S DOG WASH..........................................92

INK ON THE RUN...........................................91

JIM’S FENCING..............................................78

INKSPOT........................................................93

JIM’S FINANCE PROFESSIONALS.................74

GELATINO......................................................87 GELATISSIMO................................................87 GET THREADED............................................77 GFC CAFÉ......................................................88 GLASS ART AUSTRALIA................................79 GLASS TECHNOLOGY..................................76 GLOBAL KAP...............................................112 GLOBAL SAFE TECHNOLOGIES AUSTRALIA....................................................77

H&R BLOCK...................................................74 HAARSMA LAWYERS..................................114 HAINES NORTON CHARTERED ACCOUNTANTS...........................................108 HAIR 4 BRIDES..............................................77

125

126

JIM’S TREES..................................................91

LOCAL TREE CARE.......................................91

MERCURY MANAGEMENT SYSTEMS.........110

JOHN BRENNAN HAIR FRANCHISING..........88

LOCK N LEAVE..............................................92

META MANAGEMENT SOLUTIONS.............116

JOHNNO’S CAMPER TRAILERS....................94

LODHIA LAWYERS......................................114

METRO TILES................................................96

JSA MASSMEDIA.........................................112

LOGIRO WEALTH SOLUTIONS....................108

METRODOGS................................................92

JUMP SWIM SCHOOLS.................................80

LOGOVISION...............................................110

MEYER VANDENBERG LAWYERS...............114

JUMPING J-JAYS CASTLES & SLIDES..........80

LOLLYPOTZ...................................................90

MICHEL’S PATISSERIE...................................85

JUST CUTS....................................................89

LONELY PETS CLUB......................................92

MICHELS WARREN.....................................109

JUST LASHES................................................77

LOOKSMART ALTERATIONS.........................81

MICRONET SYSTEMS.................................113

K2 RECRUITMENT.........................................82

LORD OF THE FRIES.....................................87

MIDAS AUTO.................................................76

KANKLEAN....................................................80

LOVE COFFEE & CREPES.............................85

MIDDLETONS..............................................114

KARL CHEHADE DRY CLEANING..................81

LOYALTY PRINT.............................................93

MILLS OAKLEY LAWYERS...........................114

KARMAN GROUP........................................112

LUXAFLEX – HUNTER DOUGLAS..................96

KEEN TO CLEAN GROUP..............................80

LYNCH MORGAN LAWYERS.......................114

MILPOST POSTIE NETWORK SYDNEY PTY LTD..........................................81

KELLS THE LAWYERS.................................114

LYNN’S LEARNING........................................82

KELLY AND CO LAWYERS..........................114

MACPHERSON & KELLEY LAWYERS..........114

KELLY HAZEL QUILL LAWYERS PTY LTD....114

MACQUARIE FRANCHISE SYSTEMS..........111

KELLY SPORTS.............................................96

MAD MEX FRESH MEXICAN GRILL...............88

KEMP STRANG LAWYERS..........................114

MADAM GLAMOUR.......................................77

KENKLEEN WINDOW CLEANING..................80

MADE IN JAPAN............................................96

KEY RETURNS...............................................79

MADGWICKS LAWYERS ............................114

KFC................................................................88

MAESTRO HAIRDRESSING...........................89

KICK! JUICE BARS.........................................87

MAGGIES KITCHEN STORE..........................96

KIDS KORNER...............................................82

MAGIC HANDS CARWASH............................76

KIDZ LIDZ HAIR SALONS...............................89

MINIT AUSTRALIA PTY LTD – MISTER MINIT................................................96

MAGNETITE WINDOW COVERS....................90

KIESER TRAINING CENTRES........................89

MINTER ELLISON LAWYERS.......................114

MAIL BOXES ETC..........................................79

KINDY DANCE TIME......................................80

MINUTEMAN PRESS.....................................93

MAIL PLUS PTY LTD......................................79

KING INSURANCE BROKERS......................112

MISTER PLY&WOOD......................................78

MAIL BOXES ETC (AUSTRALIA AND NZ).......93

KING OF THE PACK . ....................................96

MITCHELL COMMUNICATION GROUP........109

MAILPOST.....................................................75

KINGS............................................................93

MAN WHAT A FUSS.......................................77

MLN - MOBILE LAPTOPS AND NOTEBOOKS.................................................96

KIP MCGRATH EDUCATION CENTRES.........82

MANNINGS AV...............................................90

MOBILE AUTO HOSES..................................76

KLEENIT.........................................................80

MARIES PIZZA...............................................88

MOBILE FILTRATION SERVICES....................92

KOALA KRANE..............................................97

MARKET MINDS..........................................111

MOBILE HOSEFIXERS...................................92

KWIK KERB....................................................91

MARKETING AND BRANDING CENTRAL PLC.............................................109

MOBILE PLASTIC & VINYL REPAIRS.............76

KWIK KOPY AUSTRALIA................................93 LA PORCHETTA AUSTRALIA.........................86

MARRS CURTAINS, BLINDS & SHUTTERS...92

MOEVENPICK ICE CREAM............................86

LAC LAWYERS SERVICE.............................114

MARS VENUS COACHING.............................82

MORGAN LEWIS ATTORNEYS....................115

LAS OLAS......................................................87

MARSHALLS & DENT LAWYERS.................114

MORTGAGE CHOICE....................................74

LASER ELECTRICAL GROUP........................78

MARY RYAN’S...............................................96

MORTGAGE HOUSE......................................74

LASERDERM SKIN FITNESS CENTRE...........89

MAS TAX ACCUNTANTS................................74

MOVIEMATE AUSTRALASIA..........................97

LATTE CARTELLE..........................................85

MASON SIER TURNBULL............................114

MPM MARKETING SERVICES.....................110

LATTOUF HAIR SPA.......................................89

MASTER FRANCHISING..............................111

MR JAFFLE....................................................87

LAUBMAN AND PANK...................................96

MASTER SCHOOL PORTRAITS.....................93

MR RENTAL...................................................94

LAVA CARTS..................................................85

MASTERCARE FRANCHISING.......................80

MR TAX REFUND...........................................74

LAWLER.......................................................108

MATCHBOX...................................................96

MR WOW.......................................................80

LCL FUN LANGUAGES..................................82

MATTHEWSFOLBIGG..................................114

MRS FIELDS..................................................87

LEADERSHIP MANAGEMENT AUSTRALIA....82

MAXXAM COMPUTER SYSTEMS................113

MTM MOBILE TRAINING................................82

LEASING INFORMATION SERVICES ...........110

MAYA MASALA..............................................86

MUFFIN BREAK.............................................83

LEDGERS BOOKKEEPING.............................74

MAYNARD IMAGING....................................109

MUFFIN BREAK BAKERY CAFÉ.....................85

LEIGH ADAMS LAWYERS............................114

MBCONNEXIONS........................................109

MULTIWEST PAVE..........................................91

LENARD’S......................................................87

MBT FOOTWEAR...........................................81

MURFETT LEGAL.........................................115

LEWIS HOLDWAY LAWYERS.......................114

MCDONALD’S AUSTRALIA............................86

MURRAY PEST & WEED CONTROL..............90

LIFETIME DISTRIBUTORS..............................81

MCINNES WILSON LAWYERS.....................114

MUSCLE BEACH...........................................89

LIGHTSOUNDS .............................................83

MCLAUGHLINS............................................114

MUZZ BUZZ...................................................85

LINDA ALLEN FITNESS..................................89

MCLEAN DELMO.........................................108

MY BELLY......................................................89

LINK BUSINESS FRANCHISING LTD...........110

MCMAHON FEARNLEY...............................114

MYO...............................................................88

LISTON LANDERS.......................................108

MCW LAWYERS..........................................114

MYWHITESMILE............................................77

LISTON LANDERS.......................................111

MEDIA M GROUP........................................109

NAILSNOW.COM.AU......................................77

LITERACY CIRCLE.........................................82

MEDIVET........................................................92

NANDO’S AUSTRALIA...................................86

LITTLE KICKERS............................................80

MEGASEALED BATHROOMS........................78

NANDO’S . ....................................................88

MIL-TEK WASTE SOLUTIONS........................79 MILWARD DORAN.......................................110 MINC SERVICES............................................90 MIND ATLAS................................................116 MIND GAMES................................................96 MINI MAESTROS...........................................80 MINI TANKERS...............................................79 MINI TANKERS AUSTRALIA...........................76 MINICARDS...................................................75

MOBILE TEST AND CALL..............................82

NANOTEK CAR CLEANING...........................76

PARAFFINE....................................................96

PURATAP PTY LTD.........................................81

NARELLAN POOLS........................................93

PARASOL EMT.............................................116

PURE HEALTH CLUBS...................................89

NATIONAL AUSTRALIA BANK......................110

PARTY PLUS..................................................83

PURE+NATURAL...........................................88

NATIONAL FRANCHISE INSURANCE BROKERS (NFIB)..........................................112

PAWS PET SITTERS......................................93

PUREPROTECT.............................................90

PEDDERS SUSPENSION...............................76

PWX AUSTRALIA.........................................113

NATIONAL SALES ACADEMY......................116

PENDRAGON.................................................79

PY FENCING..................................................78

NATRAD RADIATORS & AUTO AIR................76

PEOPLEINSITE ...........................................113

QUEST SERVICED APARTMENTS ................93

NEC.............................................................113

PEOPLOGICA PTY LTD................................116

QUICK COLOURPRINT.COM.AU....................93

NEILL BUCK & ASSOCIATES.......................111

PERFECTLY MAID..........................................80

QUICKLOCK PARTITIONS..............................78

NETCOMM...................................................113

PERSONALISED PET.....................................93

R&W REAL ESTATE........................................93

NETSTARTER PTY LTD................................113

PET CAFE......................................................93

RAINE & HORNE............................................93

NETWORK CAR & TRUCK RENTALS.............94

PET GOODS DIRECT.....................................93

RAMP HOLDINGS........................................110

NEW LEVEL PERSONAL TRAINING STUDIOS........................................................89

PET MOBILE..................................................93

RAMS HOME LOANS.....................................74

PETS PARADISE............................................93

RAY WHITE REAL ESTATE.............................93

PETSTOCK PTY LTD......................................93

READ AND EXCEED PTY LTD........................82

PFA CHARTERED ACCOUNTANTS..............108

READY STEADY GO KIDS..............................82

PICK N SAVE AUSTRALIA..............................75

READY STEADY PRINT..................................93

NEW LIFE REPAIR SERVICES........................76 NEW ZEALAND NATURAL.............................87 NICOLE LEGGAT AND ASSOCIATES ..........115 NIGHTOWL CONVENIENCE..........................96 NIGHTOWL CONVENIENCE .........................87 NISSAN MOTOR COMPANY..........................76 NO WET WATERLESS CARCLEAN................76 NOODLE BOX................................................88 NOQ MOBILE ORDERING............................113 NORMAN CONNELL ADVERTISING............109 NORTON ROSE...........................................115 NOSE TO TAIL DOGWASH............................93 NOVUS AUSTRALIA.......................................76 NRG LEGAL.................................................115 NUMBERWORKS’NWORDS AUSTRALIA......82 NUTSHACK....................................................87 OCEAN MASTER INTERNATIONAL................88 OE DESIGN..................................................113 OLIVER’S REAL FOOD...................................88 OMC CONNECT..........................................109 OPORTO FRANCHISING................................88 OPPOSITE LOCK...........................................76 OPSM............................................................96 OPTIMUM ASSURANCE GROUP.................108 ORDERMATE...............................................115 ORDERMATE...............................................116 ORDIUM.......................................................111 ORGANISE INTERNET.................................109 ORIENTAL TEAHOUSE...................................86 OUTBACK JACKS BAR & GRILL....................86 OUTSIDE CONCEPTS....................................90 OVEN FAIRY...................................................80 OVENCLEAN..................................................80 OVENU...........................................................80 OZ DESIGN FURNITURE................................96 OZERENTALS................................................94

PIE FACE........................................................85

REAL ESTATE INVESTAR...............................93

PINSOURCE..................................................75

REALESTATE IT............................................113

PIPER ALDERMAN.......................................115

RECRUITMENT COACH.................................79

PIRTEK FLUID SYSTEMS...............................76

RED BUILDING..............................................78

PITNEY BOWES MAPINFO..........................116

RED CHIP LAWYERS...................................115

PIXIFOTO & PORTRAIT PLACE......................93

RED DAY COACHING....................................82

PIZZA CAPERS..............................................88

RED ROOSTER..............................................88

PIZZA HUT.....................................................87

REDCAT.......................................................115

PIZZA HUT ....................................................88

REDCAT PTY LTD........................................116

PIZZACUTTERS GOURMET PIZZA................88

REDCLEAN ...................................................80

PJK PARTY HIRE...........................................83

REFACEIT.......................................................90

PKF..............................................................108

REFUND GROUP...........................................74

PLATINUM ELECTRICAL CONTRACTORS.....97

RELIANCE ROOF RESTORATIONS................90

PLAY INTERNATIONAL................................111

RELOAD CONSULTING................................110

PLUS FITNESS 247........................................89

RENT THE ROO.............................................94

PMA SOLUTIONS..........................................79

RESI MORTGAGE CORPORATION................74

POLE DIVAS...................................................94

RESIDENTIAL GARAGE DOORS....................78

POOLWERX...................................................93

RESULTS IN BUSINESS INSTITUTE...............79

POSIGRIP......................................................78

RESULTS LASER CLINIC...............................77

POSTNET.......................................................79

RESUMEONE.COM.AU..................................82

POWERFRONT ONLINE SUCCESS...............79

RESUMES FOR RESULTS PTY LTD...............82

PRD NATIONWIDE PTY LTD...........................93

RESURG GROUP.........................................112

PRECIOUS CARGO.......................................80

RETAIL E-VIRONMENT PTY LTD..................112

PRECISION BADGES.....................................79

RETAIL E-VIRONMENT PTY LTD..................116

PREGGI BELLIES...........................................89

RETAIL EXPRESS.........................................115

PRESSE CAFÉ...............................................85

REVIVE PROJECTS FRANCHISE MARKETING................................................112

PRETZOS RETAIL..........................................83 PRICE ATTACK..............................................96 PRICEWATERHOUSECOOPERS..................112 PRIMAL PANTRY...........................................87 PRISM SOLUTIONS.....................................113 PRISTINE WATER SYSTEMS.........................92 PROCAL........................................................81

REVOLUTION CD...........................................96 RIDDELL CLARE CONSULTING...................113 RISK STRATEGIES.......................................116 ROBBINS WATSON.....................................115 ROBERT JAMES SOLICITORS.....................115 ROBERTS LEGAL........................................115

PROFESSIONAL ADVANTAGE.....................110

ROCKET SCIENCE STRATEGIC SERVICES....................................................109

PROFESSIONAL ADVANTAGE SERVICE......113

RODNEY WAYNE HAIRDRESSING.................89

PACK & SEND................................................96

PROFESSIONAL OUTSOURCE SOLUTIONS.................................................113

ROOF SEAL...................................................78

PACNET.......................................................110

PROFESSIONALS SERVICE CENTRE LTD.....93

PAMPERED PUP............................................92

PROMOTEM................................................109

ROYAL COPENHAGEN ICE CREAM CONE CO. ....................................................87

PANAROTTI’S................................................86

PROSELL.......................................................82

RP VENDING..................................................97

PARADISE FRESH..........................................87

PROTECT-A-WINDOW...................................78

RUSH HOUR AUSTRALIA PTY LTD................89

PARADISE SHADE UMBRELLA’S...................90

PROVENDER VENDING.................................97

RUSSELL KENNEDY SOLICITORS..............115

OZSPY...........................................................96 OZZY TYRES..................................................76 PACE LAWYERS..........................................115

ROSE CORPORATE.....................................108

127

RUST FREE (AUSTRALIA)..............................76

SPANISH DOUGHNUTS.................................83

TESTEL .........................................................97

RYCO 24•7....................................................76

SPAR AUSTRALIA LIMITED . .........................87

THE ATHLETE’S FOOT AUSTRALIA...............96

S & K CANDY BUFFET BARS.........................83

SPECIALIST DOORS & WINDOWS ETC.........90

SACO TECHNOLOGY....................................81

SPECSAVERS................................................96

THE AUSTRALIAN DRUG DETECTION AGENCY........................................................82

SACO TECHNOLOGY..................................113

SPECTRUM ANALYSIS................................116

SAFETYQUIP..................................................97

SPEEDLINER AUSTRALIA..............................76

SALON EXPRESS..........................................89

SPORTSCO...................................................96

SALSA’S FRESH MEX GRILL.........................88

SPRAY PAVE AUSTRALIA..............................90

SANDPIT PHOTOS.........................................93

SPUDBAR......................................................88

SARPINO’S PIZZERIA....................................88

SSS BBQ BARNS..........................................86

SCAN CONVERSION SERVICES....................79

ST SOFTWARE............................................113

SCHNITZ FRANCHISING PTY LTD.................88

ST. CLAIR PARTNERS..................................108

SECRETARY.COM.AU....................................79

STACKS OF SNACKS....................................81

SELECT VALET..............................................76

STAIN BUSTERS CLEANING SERVICES........80

SENIOR HELPERS – AUSTRALIA...................90

STAR MART...................................................96

THE COMPLETE GARDEN.............................96

SENOR PAELLA CATERING...........................83

STARSHOTS GLAMOUR PHOTOGRAPHY....93

THE COMPUTER MARKET............................81

SERVICE INTEGRITY....................................110

STAYCLEAN HANDS PTY LTD.......................79

THE CONCRETE CUTTER.............................78

SEVEN SEAS SEAFOOD CAFE......................87

STEAMATIC AUSTRALIA................................80

THE CONFECTIONERY & PARTY SHOP .......96

SHAPE SHOPFITTERS . ..............................110

STEP INTO LIFE.............................................89

THE CONTACT GROUP.................................79

SHAVER SHOP..............................................96

STEPHENS LAWYERS & CONSULTANTS....115

THE CORPORATE WRITER..........................110

SHE FITNESS.................................................89

STOCKDALE & LEGGO..................................94

THE COUNTRY BREWER..............................96

SHED BOSS...................................................78

STORE FINDER............................................113

THE CREPE CAFÉ..........................................88

SHEDS N MORE............................................96

STORYBOOK COTTAGES..............................78

THE E TEAM..................................................90

SHERPA GROUP.........................................112

STRATHFIELD................................................96

THE EDGE CORPORATE STRATEGIES........109

SHERPA SKIDS..............................................80

STRUDDY’S SPORTS....................................96

THE FAIRIES CONCEPT STORES..................80

SHINE HAND CAR WASH..............................76

STUDIO RED................................................110

THE FRANCHISE INSTITUTE.......................112

SHINE IT STAINLESS.....................................92

STUFFLERS FRANCHISES PTY LTD..............90

THE FRANCHISE SHOP...............................112

SHINGLE INN CAFÉS . ..................................85

STYNES DIXON LAWYERS..........................115

THE FRENCHAMS GROUP............................94

SHOPINSURANCE.COM.AU..........................79

SUBWAY® RESTAURANTS...........................88

THE GOLDEN ROAST....................................91

SIGN*A*RAMA................................................97

SUCCESS TAX PROFESSIONALS..................74

THE INK SHOP..............................................96

SIGNS ON THE MOVE...................................97

SUMOSALAD.................................................87

THE INTERFACE FINANCIAL GROUP............75

SIGNWAVE.....................................................97

SUMOSALAD.................................................88

THE IRONING ELF.........................................92

SILVER CHEF LTD........................................110

SUNBELT BUSINESS BROKERS...................79

THE LEATHER & VINYL DOCTOR..................76

SILVER CHEF LTD........................................112

SUNSHINE KEBABS......................................88

THE MATTRESS SUPERMARKET..................96

SIMPLY HELPING...........................................90

SUPANEWS...................................................96

THE MINDERS...............................................91

SKEWERZ KEBABZ.......................................87

SUPER SHOWER SEAL.................................90

SLATER & GORDON....................................115

SUPERFINISH EXPRESS ..............................76

THE MINDERS TOTAL BUILDING & GARDEN CARE..............................................91

SLEEPY’S .....................................................96

SUPERGEEK.COM.AU...................................81

SMALL FISH BUSINESS COACHING.............79

SUPERIOR SERVICE....................................116

SMALL FISH BUSINESS COACHING...........110

SUSTAINABLE DIRECTIONS..........................78

SMALLPRINT.................................................92

SWAAB ATTORNEYS...................................115

SMART OHS................................................116

SWEAR WORDS..........................................109

SMART SAVER...............................................75

SWIMART......................................................93

SMARTLINE...................................................74

SYNERGY BUSINESS CENTRES...................79

SMITH & SONS RENOVATIONS & EXTENSIONS..............................................78

SYRON........................................................113

SNAP ............................................................93

128

TABATINGA....................................................80

THE AUSTRALIAN DRUG DETECTION AGENCY........................................................97 THE BANNER LADY.....................................109 THE BARF SHOP...........................................93 THE BIG PADDLE CO.....................................78 THE BOOKKEEPING NETWORK ..................74 THE CAR KIT COMPANY...............................76 THE CHEESECAKE SHOP.............................87 THE CHEESECAKE SHOP PTY LTD .............83 THE CHOCOLATE ROOM..............................85 THE COFFEE CLUB.......................................85

THE MISSING LINK NETWORK INTEGRATION..............................................113 THE REAL LEARNING EXPERIENCE..............82 THE REAL LEARNING EXPERIENCE............116 THE REALISE GROUP.................................110 THE RETAIL DOCTOR..................................112 THE SHED COMPANY...................................78 THE SYDNEY COFFEE SCHOOL.................116 THE TARTAN GROUP..................................108 THE TIMBER DOCTOR..................................92

SNAP FITNESS AUSTRALIA...........................89

TACO BILL MEXICAN RESTAURANTS PTY LTD.........................................................86

SNAP-ON TOOLS AUSTRALIA......................76

TAKE 3...........................................................97

SNOOZE........................................................96

TALBOT OLIVIER LAWYERS........................115

SNOWGUM . .................................................96

TAMAWOOD HOMES.....................................78

SOCCAJOEYS...............................................80

TAPS’N TOILETS............................................90

SOCIAL MEDIA BUSINESS BOOSTERS .......79

TARGET TRAINING........................................82

SOFT STONE SCULPTURES.........................91

TASTY THAI...................................................88

SOL HOME IMPROVEMENTS........................90

TASTY TRUCKS.............................................92

SOLOMONS FLOORING................................96

TAXASSIST.....................................................74

SOLUTIONS FRANCHISING GROUP...........112

TELCOINABOX...............................................97

THRIVE PROMOTIONAL PRODUCTS & CORPORATE GIFTS..................................109

SOTHERTONS.............................................108

TELECHOICE.................................................96

THYNNE & MACARTNEY.............................115

SOUTHERN CROSS CHAUFFEUR.................92

TERMICAM ...................................................91

TILE MART.....................................................96

THE TYRE FACTORY.....................................76 THE UNFAIR ADVANTAGE.............................79 THEOBROMA................................................85 THEOBROMA LOUNGES, PAVILIONS, BARS.............................................................86 THEXTON ARMSTRONG...............................79 THINKING AUSTRALIA.................................113 THOMSONS LAWYERS...............................115 THRIFTY CAR RENTAL..................................94

TILE RESCUE.................................................91

WENDY’S SUPA SUNDAES...........................88

APOLLO . ....................................................117

TIMBER DOCTOR..........................................91

WESTPAC BANKING CORPORATION..........110

APPARELMASTER.........................................99

TIMEZONE AUSTRALIA..................................83

WET-SEAL MANAGEMENT PTY LTD..............78

ARCHGOLA.................................................103

TINT A CAR....................................................76

WHAT SCRATCH...........................................77

ARMSTRONG SMARTER SECURITY.............99

TONER ACTION WESTERN AUSTRALIA........79

WHIRLWIND PRINT......................................115

ASB..............................................................117

TOOHEY REID CHARTERED ACCOUNTANTS...........................................108

WHK HORWATH..........................................108

ASB BUSINESS BANKING...........................117

WILD CAKTUS...............................................86

ASCO AGMEN-SMITH LAWYERS................118

WILD CARDS & GIFTS...................................97

AT YOUR REQUEST.....................................103

WILLIAM ANGLISS INSTITUTE.....................116

AUSSIE FARMERS DIRECT..........................101 AUSTVENDING PTY LTD..............................105

TOTAL IMAGE GROUP.................................109

WIRED & WIRELESS SOLUTIONS INTERNATIONAL..........................................113

TOTAL MARKETING.....................................109

WISEWOULD MAHONY...............................115

AVIS RENTAL...............................................104

TOTAL TOOLS...............................................76

WOKINABOX..................................................88

BABY ON THE MOVE..................................100

TOTAL TOOLS...............................................96

WOOLLAM CONSTRUCTIONS....................111

BAKERS DELIGHT NEW ZEALAND..............101

TOTALSPAN...................................................78

WORKOUT WORLD.......................................97

BALDWINS...................................................118

TOUCH UP GUYS..........................................76

WORLD OF MATHS.......................................82

BANK OF NEW ZEALAND............................117

TOWFIX . .......................................................76

WORLDWIDE ONLINE PRINTING...................93

BANNISTER & VON DADELSZEN................118

TRADE BOOKS BOOKKEEPING..................108

WRAY ORGANICS..........................................87

BARK BUSTERS..........................................103

TRAMPOLINE GELATO..................................87

XOCOLATI......................................................85

BARLEY INSURANCE..................................118

TRAXION TRAINING.....................................112

XPRESSO COFFEE (AUST)............................85

BATHROOM DIRECT...................................103

TRAXION TRAINING.....................................116

XPRESSO DELIGHT PTY LTD........................90

BATHROOM WAREHOUSE..........................105

TRAXX CONSTRUCTION PRODUCTS...........78

XQUISITO . ....................................................88

BB’S CAFÉ...................................................101

TRESSCOX LAWYERS.................................115

XXX SECURITY SERVICES...........................116

BBX MANAGEMENT......................................99

TRIOS WRAPS...............................................88

YARRA VALLEY FARMS.................................87

BDO.............................................................117

TROPICAL PLANT RENTALS.........................94

YARRA VALLEY FARMS ................................92

BEDPOST....................................................105

TSG FRANCHISE MANAGEMENT PTY LTD...97

YOGA BUGS AUSTRALIA..............................80

BELL GULLY................................................118

TT GROUP COMMUNICATIONS..................113

YONG REAL ESTATE.....................................94

BELLA VISTA ACCOMODATION..................103

TU PROJECTS.............................................110

YOUR HOME SERVICES................................91

BEST WESTERN..........................................103

TUTTI FRUTTI.................................................87

YOUR LOCAL TRADESMAN..........................91

BETTA RENTAL CARS.................................104

TWINKLE TOE BABY HAND & FEET SCULPTURES................................................80

ZAMBRERO...................................................86

BETTER BUSINESS INSTITUTE...................117

ZARRAFFA’S COFFEE....................................85

BEVINCO.......................................................99

ZING AUSTRALIA.........................................109

BIG PADDLE COMPANY................................99

TOOLFORCE..................................................92 TOP SNAP ....................................................94 TOSCANIS CAFÉ BAR AND RESTAURANT....86

ULTRA TUNE . ...............................................77 UNITED HOME SERVICES.............................91 UNITED PETROLEUM....................................97

BIN INN RETAIL GROUP..............................105

UNIVERSAL APPROACH.............................109

new zealand

UNSCRATCH THE SURFACE.........................78

0800 2 FIX IT..................................................98

URBAN BURGER...........................................88

0800 SUNSHADE.........................................103

UTICOLOR.....................................................77

A J PARK.....................................................118

V.I.P. HOME SERVICES..................................80

A.B.C. AFFILIATED BUSINESS CONSULTANTS............................................117

V.I.P. HOME SERVICES..................................91

AUTO ONE.....................................................98

BLACK FOREST WAFFLE HUT....................102 BNZ..............................................................117 BOOKENDS LTD..........................................101 BOTHERWAY LEGAL...................................118 BOTTING LEGAL..........................................118 BREAKERS CAFÉ & BAR.............................101

AA AUTO SERVICE & REPAIR........................98

BRUMBY’S GO!...........................................101

ABACUS MATHS ACADEMY LTD.................100

BRUMBY’S BAKERIES LIMITED...................101

ACARDO WORKPLACE SAFETY SUPPLIES......................................................99

BURGER WISCONSIN.................................102

ACCESSMAN.................................................98

BUSINESS NETWORK INTERNATIONAL.....117

ACTIONCOACH.............................................99

BUSY BEE CLEANING SERVICES...............100

ADEN FRANCHISE GROUP...........................98

BUSY BOOKKEEPING...................................98

ADVANCE INTERNATIONAL...........................99

CACI............................................................103

AERIAL MASTER............................................98

CAD PARTNERS............................................99

VISION ALLIANCE........................................112

AFFILIATED BUSINESS CONSULTANTS LTD..............................................................117

CAD PARTNERS..........................................117

VISION PERSONAL TRAINING.......................89

ALU RESTORE.............................................103

VISUAL UNITY..............................................109

AMAC .........................................................100

VMBIZ............................................................79

AMAZING CLEAN NEW ZEALAND...............100

WAIVESTAR GROUP (SERVICES)..................75

ANCHOR FRANCHISE.................................102

WALKER WAYLAND (WA) PTY LTD..............108

ANTHONY HARPER LAWYERS...................118

WALKERS PARTY HIRE.................................83

ANYTIME FITNESS.......................................103

WASABI WARRIOR........................................87

ANZ..............................................................117

WEBSITEGURUS...........................................91

ANZ BANK...................................................117

WEEDING WOMEN........................................91

APEX GENERAL LIMITED.............................118

VABY’S MEDITERRANEAN GRILL..................86 VAN GO COFFEE & JUICE.............................87 VAST INTERIORS...........................................97 VERVE RECRUITMENT..................................79 VICTORY BLINDS..........................................91 VIP CAR CARE...............................................77 VIP LIGHTING................................................78 VISION ALLIANCE..........................................79 VISION ALLIANCE........................................111

BURGERFUEL..............................................102

CAFÉ BOTANNIX..........................................102 CAFE2U NZ PTY LTD...................................101 CAL SYSTEMS...............................................98 CARTRIDGE WORLD...................................101 CASH CONVERTERS LTD............................105 CASHBOX....................................................105 CDQ COMMUNICATION DESIGN LTD.........117 CEILING MASTER........................................100 CENTRAL LANDSCAPE & GARDEN SUPPLIES......................................................98

129

CHARTIS......................................................117

FASTWAY COURIERS NEW ZEALAND...........99

HEWITT SCALETTI WATERS........................117

CHESTER GRAY CHARTERED ACCOUNTANTS LTD....................................117

FIBRENEW...................................................103

HIRE A HUBBY............................................103

FIFO CAPITAL................................................98

HOGS BREATH CAFÉ..................................102

FINAL TOUCH................................................98

HOLLAND & BARRETT................................102

FIREWATCH LIMITED.....................................98

HOME INSTEAD SENIOR CARE...................103

FIRST CLASS ACCOUNTS.............................98

HOME PLUS................................................103

FIX IT BUILDING SERVICES...........................98

HONDA..........................................................98

FLETCHER ALUMINIUM.................................98

HUMITECH.....................................................99

FLO2CASH....................................................99

HUMPHRIES ASSOCIATES LTD.....................98

FOOT MECHANICS......................................103

HUMPHRIES ASSOCIATES LTD...................117

FOOTLOOSE................................................105

HUNTER & CO.............................................118

FOREVER GREEN........................................103

HYDRAULINK.................................................98

FORTUNE MANNING LAWYERS..................118

ICON COFFEE..............................................102

FRANCHISE ACCOUNTANTS......................117

INNOVATIVE INTERIORS LTD.......................103

FRANCHISE SOLUTIONS.............................117

INSPIRED BUSINESS SOLUTIONS..............117

FRANCHIZE CONSULTANTS.......................117

INSPIRED LEARNING SYSTEMS.................117

FRASER POWRIE BARRISTERS & SOLICITORS................................................118

INSULTECH GROUP....................................103

CONTOURS.................................................103

FREEDOM COMPANION DRIVING SERVICES....................................................103

JAMAICA BLUE NZ......................................102

COOKIE TIME..............................................102

FRITZ WEINERS...........................................102

COOKRIGHT KITCHEN SERVICES..............100

FRUIT WORLD.............................................102

COOLSPOT UNLIMITED..............................105

FURNITURE COURT....................................105

COOLTIME.....................................................98

GAZE BURT LAWYERS................................118

COONEY LEES MORGAN............................118

GCA LAWYERS............................................118

CORPORATE CABS.......................................99

GEEKS ON CALL.........................................101

CREST COMMERCIAL CLEANING LTD.......100

GEEKS ON WHEELS....................................101

CRESTCLEAN................................................99

GIBSON SHEAT LAWYERS..........................118

CREW CUT..................................................103

GJ GARDNER................................................98

CUTSHOP......................................................98

GLAISTOR ENNOR......................................118

DANIEL HUNT & ASSOCIATES....................117

GLOBAL SAFE NEW ZEALAND...................105

DAVENPORTS HABOUR LAWYERS............118

GLORIA JEAN’S COFFEES..........................102

DESIGN IMPORTANCE..................................99

GODFREYS..................................................105

DIAMOND FUSION.........................................98

GOLDEN NUTS FRANCHISING NZ LTD.......102

DIGITAL FISHBOWL.....................................117

GOVETT QUILLIAM......................................118

DISTRIBUTION INTERNATIONAL...................99

GRAFFITI DOCTOR........................................99

DOLLAR VALUE...........................................105

GRANITE TRANSFORMATIONS.....................98

DOMINO’S PIZZA.........................................102

GRANT THORNTON NEW ZEALAND...........117

DONUT KING...............................................102

GRAPHIC CAFÉ...........................................117

DONUT KING NZ.........................................102

GRASSHOPPER SOCCER...........................100

DREAM DOORS.............................................98

GREEN ACRES FRANCHISE GROUP..........100

DRI WASH ‘N GUARD....................................98

GREEN CLEEN............................................100

DRIVING MISS DAISY..................................103

GREEN DOOR COMMISSION FREE REAL ESTATE..............................................104

CHIPMONKS PLAYLAND & CAFÉ................100 CHOCOLATERIA™ SAN CHURRO..............102 CIVIC VIDEO.................................................105 CLEAN PLANET FRANCHISE LTD................100 CLEANCORP FRANCHISE SYSTEM............100 CLEANTASTIC.............................................100 CLUB PHYSICAL.........................................103 COBB & CO.................................................102 COFFEE CULTURE.......................................102 COLORGLO INTERNATIONAL.......................98 COLOURPLUS.............................................105 COLUMBUS COFFEE..................................102 COMPLETE FIRST AID SUPPLIES..................99 COMPUTER SOLUTIONS SALES & SERVICE......................................................101 COMPUTER TROUBLESHOOTERS.............101

DUNCAN COTTERILL LAWYERS.................118 DVDNOW KIOSKS.......................................104 DYMOCKS...................................................105 EC CREDIT CONTROL.................................117 ECO INSULATION........................................103 ECOMIST.......................................................99 ECOTEC LAWN FIX......................................103 EGG MATERNITY.........................................105 EMBROIDME..................................................99 ENVIRO CLEAN & RESTORATION...............100 ENZED...........................................................98 ESQUIRES COFFEE HOUSE........................102 EVEREST GROUP LTD.................................117 EXCEED HOME NETWORK.........................103 EXPRO.........................................................117 EXTREME AUTOMOTIVE PARTS DISTRIBUTORS..............................................98

130

IZARD WESTON...........................................118 JAMES & WELLS INTELLECTUAL PROPERTY..................................................118 JAMES MARX HYPNOSIS............................103 JANI KING (NZ) LTD.....................................100 JENNIAN HOMES..........................................98 JESTERS PIES.............................................102 JETTS FITNESS 24/7...................................103 JIM’S MOWING............................................103 JIM’S TEST & TAG.........................................99 JIM’S TREES & STUMP REMOVAL..............103 JUMPING BEANS INTERNATIONAL.............100 JUST CABINS................................................98 JUST CUTS....................................................98 JUST LOANS.................................................98 K & B MANNINEN LTD.................................105 KEA KIDS CLUB...........................................100 KEITH GOODALL & ASSOCIATES................117 KELLY SPORTS...........................................100 KENSINGTON SWAN...................................118 KINETIC ELECTRICAL....................................99 KITCHENS REFRESHED................................99 KIWIHOST......................................................99 KIWIKRANE..................................................101 KWIK KERB..................................................103

GROUT PRO................................................100

LA PORCHETTA NEW ZEALAND.................102

GUTHRIE BOWRON.....................................105

LASER ELECTRICAL GROUP........................99

HABITUAL FIX..............................................102

LASER PLUMBING........................................99

HAMMER HARDWARE...................................98

LATITUDE HOMES.........................................99

HANDY RENTALS........................................104

LAZERBIKE..................................................104

HARCOURTS...............................................104

LCF FUN LANGUAGES................................101

HARDY’S HEALTH STORES.........................105

LEADERSHIP MANAGEMENT........................99

HARMANS LAWYERS..................................118

LENARD’S....................................................102

HARRIS TATE...............................................118

LENNIE & ASSOCIATES...............................117

HARRISONS CARPET ONE.........................103

LIFETIME DISTRIBUTORS............................101

HARVEY WORLD TRAVEL ..........................105

LIME JUICE BAR..........................................102

HAYES KNIGHT LTD....................................117

LINK BUSINESS BROKING LTD...................117

HELIUM WORK SEARCH...............................99

LINK BUSINESS SERVICES.........................100

HELIUM WORK SEARCH.............................117

LIQUORLAND..............................................105

HERTZ.........................................................104

LITTLE KICKERS..........................................100

HESKETH HENRY........................................118

LJ HOOKER GROUP LTD.............................104

LJS FISH AND CHIPS RESTAURANT...........102

PARALLEL DIRECTIONS..............................117

STREETWISE COFFEE.................................102

LOCKWOOD HOMES....................................99

PARAMOUNT SERVICES.............................100

STRETCH-N-GROW....................................100

LOLLIPOPS PLAYLAND & CAFÉ..................100

PEGASUS RENTAL CARS............................104

SUBWAY......................................................102

LOOKSMART ALTERATIONS.......................101

PIMP MY LAWN...........................................103

SUCKIE MOTO FRANCHISING LTD...............98

LUSH LASHES...............................................98

PIRTEK...........................................................98

SUPER SHUTTLE.........................................100

MACDONALD BAILEY LAW.........................118

PIT STOP.......................................................98

SWIMART POOL & SPA SERVICES..............104

MACKY ROBERTON....................................118

PIZZA HUT...................................................102

TACKLEBOX................................................105

MAG & TURBO WAREHOUSE.......................98

PLACEMAKERS.............................................99

TAKE NOTE..................................................105

MANDEVILLE MARKETING..........................100

POOLWERX.................................................104

TASMAN INSULATION...................................99

MARKHAMS CLARKE CRAW......................117

POSTSHOP KIWIBANK................................105

TEETH WHITENING ASSOCIATES.................98

MARSHALL BATTERIES.................................98

PRINTING.COM...........................................104

TELCOINABOX.............................................100

MATHZWISE................................................101

PROPERTY INDEPTH..................................104

THE 2 N’5 SHOP..........................................105

MAZDA NEW ZEALAND.................................98

PROTECTA GLASS LIMITED........................100

THE ATHLETES FOOT..................................105

MCDONALDS RESTAURANTS NEW ZEALAND............................................102

PROVENDER NZ..........................................105

THE BARN COMPANY...................................99

PURE PROTECT..........................................103

THE CHEESECAKE SHOP...........................102

MEDITERRANEAN FOOD WAREHOUSE......102

QJUMPERS..................................................100

THE COFFEE CLUB.....................................102

MEGA CAFÉ.................................................102

THE COFFEE GUY.......................................102

MEGA SERVICES.........................................100

QUEST SERVICED APARTMENTS (NZ) LTD.......................................................103

MEGAZONE LASER GAMES........................101

QUINOVIC PROPERTY MANAGEMENT.......104

METICULOUS HOME SERVICES.................103

RAINAWAY SPOUTING ON THE SPOT........103

THE FISHMONGER SEAFOOD DELICATESSEN ..........................................102

MIDAS NEW ZEALAND..................................98

RAINEY COLLINS.........................................118

THE FRANCHISE COACH............................117

MIKE PERO MORTGAGES.............................98

RAPID LAWN...............................................103

THE MEDIATOR...........................................117

MIKE PERO REAL ESTATE LIMITED . ..........104

RAY WHITE REAL ESTATE...........................104

MINI FUELS & OILS........................................98

RE/MAX NEW ZEALAND..............................104

THE NATIONAL BANK OF NEW ZEALAND......................................117

MINI TANKERS.............................................100

REALSURE THE HOUSE INSPECTORS.......104

MITRE 10.......................................................99

REFRESH RENOVATIONS..............................99

MOBILE HAND CAR & MARINE GROOMING.................................................103

RENT-A-DENT..............................................104

MODA LTD.....................................................99

REZLAB GROUP HOLDINGS.........................99

MONEY CONCEPTS NEW ZEALAND..........100

ROBERT HARRIS CAFÉ...............................102

THE SWEETEST LITTLE CHOCOLATE SHOP...........................................................105

MONTGOMERY CONSULTANTS LTD..........117

RODNEY WAYNE...........................................98

THE TOUCH UP GUYS..................................98

MOTIVITY FRANCHISING...............................98

SADDLERY WAREHOUSE...........................105

THE TRUSTY DELIVERY CO........................101

MR FENCER .................................................99

SANDFIELD INFORMATION SYSTEMS........117

THEXTON ARMSTRONG.............................100

MR PLUMBER................................................99

SELECTCLEANING......................................100

TINT PRO.......................................................99

MR RENTAL.................................................104

SELECTOR LTD...........................................117

TONI&GUY.....................................................98

MR WHIPPY.................................................102

SHOE CLINIC...............................................105

TOP SNAP...................................................104

MUFFIN BREAK...........................................102

SIERRA COFFEE..........................................102

TOYWORLD.................................................105

MY GYM......................................................100

SIGNATURE HOMES......................................99

ULTRA SCAN...............................................103

NATIONAL BANK OF NEW ZEALAND..........117

SIMPLICITY VENDING..................................105

UNITED VIDEO.............................................104

NAVIGATION HOMES.....................................99

SIMPLIFOOD................................................105

URLICH MCNAB KILPATRICK......................118

NEED A NERD.............................................101

SIMPLY SQUEEZED.....................................101

UVTEC...........................................................99

NEW YORK DELI..........................................102

SIMPSON GRIERSON..................................118

V.I.P. HOME SERVICES................................103

NEW ZEALAND HEAT PUMPS.......................99

SITEFINDERS...............................................104

VALENTINES RESTAURANTS......................102

NEW ZEALAND HOME LOANS......................98

SKIDS - Safe Kids in Daily Supervision NZ....100

VIDEO EZY...................................................104

NEW ZEALAND NATURAL ICE CREAM........102

SMALL BUSINESS ACCOUNTING...............100

VITAL CARE LTD..........................................105

NEW ZEALAND POST LIMITED....................100

SMITHS SPORTS SHOES............................105

VITAL CARE NEW ZEALAND........................100

NIGHT ‘N DAY FOODSTORES.....................105

SNAP FITNESS 24/7....................................103

WALKER & CO.............................................118

NOT BIG ENOUGH......................................103

SNAP PRINTING..........................................100

WAXNLASER.................................................98

NUMBERWORKS’NWORDS NZ..................101

SNAP-ON TOOLS..........................................98

WESTPAC....................................................117

NZ FLOORSANDING CO................................99

SNORE PRO................................................103

WESTPAC NEW ZEALAND..........................117

OFFICE PRODUCTS DEPOT........................100

SOFTWASH.................................................100

WET SEAL......................................................99

OIL CHANGERS NEW ZEALAND...................98

SPAGALIMIS ITALIAN PIZZERIA...................102

WHATS UP HOUSE INSPECTIONS..............104

OPORTO NEW ZEALAND............................102

SPECTRUM ANALYSIS................................118

WHK............................................................117

PACIFIC SIMULATORS 2010 LIMITED..........101

SPEEDY SIGNS............................................100

WHOLLY BAGELS & WHOLLY PIZZA...........102

PACK & SEND..............................................100

SPOUTING ON THE SPOT.............................99

WINDOW TREATMENTS..............................103

PALMERS.....................................................105

STAPLES RODWAY CHRISTCHURCH.........117

XPRESSO DELIGHT.....................................102

PALMERS GARDEN WORLD.......................103

STEWART GERMANN LAW OFFICE............118

YÖGG..........................................................102

PAPER PLUS................................................105

STIRLING SPORTS......................................105

YOUNG READ WOUDBERG .......................117

PARA RUBBER............................................105

STORAGE BOX............................................104

ZEALD WEBSITE DESIGN............................117

RESUME ONE..............................................100

THE COFFEE SHOT.....................................102

THE NZ HOUSE INSPECTION COMPANY...104 THE ORIGINAL CALIFORNIA BURRITO COMPANY...................................................102 THE PITA PIT................................................102 THE SHOT MOBILE.....................................103

131

Notes

132

JOIN THE

DREAM TEAM

Vendor finance now available* *Available to approved applicants.

We are looking for dynamic people who love dealing with others and are passionate about retailing.

The Snooze brand has a strong history of over 30 years in retailing and has built a very solid franchise system.

We provide franchise partners with a stable platform to start their business and offer support across the entire business including: ࠮ Marketing and Promotional Support ࠮ Product Development and Buying Power ࠮ Proven operating system that includes comprehensive product and sales training ࠮ Business Management support from our on the ground field team ࠮ Assistance in site selection and property negotiations ࠮ Business finance available to approved applicants

For more details visit snooze.com.au or call Alistair Browne, our Franchise Network Development Manager on 0427 401 169

It’s amazing what a little snooze can do. snooze.com.au

THERE’ S’ S AA LOT LOT OF OF THERE

MONEY IN IN DRUGS DRUGS MONEY

makesure sureyou youcontrol controlaaterritory territory make The Australian Drug Detection Agency wants highly motivated and independent people to join Thethe Australian wants highly motivated and independent people to join team, asDrug eitherDetection Master orAgency Regional Franchisees. the team, as either Master or Regional Franchisees.

The ADDA is a proven business model that will provide excellent financial rewards for those Thewho ADDA a proventobusiness model willcriteria. provide excellent financial rewards for those areisprepared work hard andthat fit the who are prepared to work hard and fit the criteria.

This is a huge opportunity for business-orientated individuals who have served, or are currently Thisinislaw a huge opportunity business-orientated individuals who have or are currently enforcement, the for emergency services or the armed forces, to getserved, in at the ground level in law enforcement, the emergency services or the armed forces, to get in at the ground level and grow their own enterprise. and grow their own enterprise.

Are you ready to join our experienced group and secure a lucrative future?

Are you ready to join our experienced group and secure a lucrative future?

Our guess is Yes, you are!

Our guess is Yes, you are! s Franchises selling fast s Franchises selling fast s Masters sold in QLD/NSW/VIC s Masters sold in QLD/NSW/VIC

Email: kirk.hardy@tadda.com.au Email: kirk.hardy@tadda.com.au Website: www.tadda.com.au Website: www.tadda.com.au