Business Franchise Australia 17#6 Sep/Oct 2023

VOL 17 ISSUE 06 sep/oct 2023

cover story

Bedshed

Your search for the perfect franchise stops here

Franchise Due Diligence A Lawyers tips on what you need to investigate before you buy a franchise

latest news

in franchising

special feature

health, fitness & beauty franchises Harnessing the Power of Local Area Marketing:

The Key to Franchise Success $4.95 (AUD), $7.95 (NZ) inc. GST.

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FAMILA! 7 Providing vibrant food experiences and sharing delicious Portuguese flavours across Australia.

Oporto are vying for record expansion as they build a strong portfolio for the future – opening over 20 restaurants per year across VIC, QLD, and regional NSW. “We’re continuing to innovate our footprint, and ensure that we’re able to put the brand where we know our customers will really enjoy it.” Oporto CEO, Samantha Bragg

THe FUTURE • • • • • •

of OPORTO IS BRIGHT!

Seven strong years of same store growth Great sites available across multiple formats Personalised experiences through updated technology Innovators in the better-for-you space Record number of stores opening in next 3-5 years Commitment to customer-centricity – providing vibrant food experiences across Australia • Owned by Craveable Brands with 50+ years of experience and knowledge in growing successful businesses • Unparalleled group buying power; great long-term relationships with suppliers; access to industry experts

Interested in owning your own business with the support of Oporto and Craveable Brands? Join the Familia!

VOL 17 ISSUE

AUSTRALIA and NEW ZEAL AND

cover sto

2023

One of the great things about a Bedshed “ franchise is you’re not on your own. You have

ry

Bedshed

your search The perFec For T sTops here Franchise

VOLUME 17, ISSUE 6, 2023

a whole network of experienced professionals dedicated to helping make sure you succeed.

Fr anchise Due Dilig ence

”

a Law yer s you need tiPs on wHat to before you investigate buy a fra ncHise

On the cover: Bedshed

laTesT

in francH news ising special feat

president: Colin Bradbury. colin@cgbpublishing.com

06 SEp/Oct

ure

healTh, FiT & BeauTy ness Fr anchise s Harnessing of LocaL aretHe Power a Mar

The Key To keting: Fr anchise success

Publisher: Vikki Bradbury. vikki@cgbpublishing.com.au editorial department: editor@cgbpublishing.com.au sales & marketing manager: Annie Bradbury annie@cgbpublishing.com.au Production: Katie Wareham production@cgbpublishing.com.au accounts: accounts@cgbpublishing.com.au DESIGN: Jejak Graphics. jejakgraphics@gmail.com CGB PUBLISHING PO BOX 17 Pomona, QUEENSLAND 4568 TEL: (07) 5485 2704 www.businessfranchiseaustralia.com.au

$4.95 (AUD),

$7.95 (NZ)

inc. GST.

Welcome to our September/October issue of Business Franchise Australia and New Zealand Magazine!

On the cover this issue is Bedshed a perfect choice for those wanting a franchise with great numbers and one of Australia’s leading bedding retailers. Learn how Bedshed can help you find independence, financial sustainability and work life balance on page 12.

Jim’s Pool Care has celebrated 20 years of success with over 130 sites and that number is still growing! We hear from General Manager, Brett Blair on how you can share in the success. Nathalie Hess, Head of ANZ Mobile Lending discusses how this ASX listed company can provide you with an excellent franchise opportunity in a booming industry.

Our expert panel is back to guide and assist you. Emma Tobias from the ATO is back with tools and resources to help you this tax time, while Helen Kay at Rise Legal guides us through the due diligence process and hi-lights important issues some may overlook. Nigel Bairstow from UTS gives us advice on harnessing the power of local area marketing.

With a focus on Health and Wellbeing the Feature includes expert advice from Lauren Clemett who shows us how to achieve sustainable success in the fitness industry, Brian Keen takes a look at the tricky bits around franchising in the caring industries.

www.businessfranchisemagazine.co.nz

Don’t forget to take a look at the A-Z franchise listing directory with a taste of some of the franchise opportunities available right now.

TO SUBSCRIBE:

Until next time, enjoy the read!

www.businessfranchiseaustralia.com.au or www.isubscribe.com.au

The information and contents in this publication are believed by the publisher to be true, correct and accurate but no independent investigation has been undertaken. Accordingly the publisher does not represent or warrant that the information and contents are true, correct or accurate and recommends that each reader seek appropriate professional advice, guidance and direction before acting or relying on all information contained herein.

Opinions expressed in the articles contained in this publication are not necessarily those of the publisher. The publication is sold subject to the terms and conditions that it shall not be copied in whole or part, resold, hired out, without the express permission of the publisher.

Vikki Bradbury Publisher

SUPPLIER FORUM

conte nts

september / october 2023 Cover Story 12 Bedshed: Your search for the perfect franchise stops here.

In every issue 8

What’s New! Announcements from the Industry

14 FCA - State of Franchise Canberra Delegation a Great Success 67 Professional Services Listings 68 Franchise Listings 70 A-Z Franchise & Services Directory

12 18

22

Focus 22 ANZ Mobile Lending: Providing Small Business Opportunities for Passionate Individuals

Profiles 24 Stagecoach Performing Arts: Stagecoach Performing Arts Shines Spotlight on International Franchisees at Annual Conference 54 Kitset: Saving Client’s Time and Marriages one Flatpack at a Time 62 Franchising Expo: Franchising & Business Opportunities Expo Returns to Sydney

20

6 business franchise MAGAZINE

24

also in this issue:

48

ANZ.......................................................................................................................................3, 70 Aramex.................................................................................................................... IFC, 70 Bedshed............................................................................................................................... 70 Bridgestone................................................................................................................... 70 Chicken Treat............................................................................................................... 70 Deck Seal............................................................................................................................ 71 Franchise Ready................................................................................ 47, 66, 71 Hydraulink........................................................................................................................ 71 IP Partnership.............................................................................................................. 67

Expert Advice

Q&A

Jim’s Pools Care........................................................................................................ 71

16 Helen Kay: Franchise Due Diligence

50 Q & A with Poolwerx: Nic Brill and Shauna Brigden

Kitset Assembly....................................................................................................... 71

20 Dr Nigel Bairstow: Harnessing the Power of Local Area Marketing: The Key to Franchise Success 56 ATO – Emma Tobias: Tools and resources to help you this tax time 60 Stewart Germann: Current Franchising Scene in New Zealand

Franchisor in Depth 18 Jim’s Pool Care: Jim’s Pool Care Celebrates 20 Years 48 The Drug Detection Agency: A Business that Makes a Difference 58 San Churro’s Clásico: Goes Back to its Roots Opening Up a World of Opportunity for Franchise Partners

Kumon Education................................................................................................ 72 Megasealed Bathroom & Balconies............................ 15, 72 Mindchamps................................................................................................................ 72 Morgan Mac.................................................................................................67, OBC MyHome............................................................................................................................. 72 MYKIKI..................................................................................................................................... 72 Oporto.............................................................................................................................4, 73 Pack & Send................................................................................................................... 73 Petbarn Mobile Dog Wash.................................................................... 73 Red Rooster.................................................................................................................... 73 Right At Home................................................................................................53, 73 Right Choice Conveyancing............................................................... 74 Shopinsurance / Steadfast Eastern.......................................... 67 Snap-On Tools................................................................................................ 26, 74 Soul Origin....................................................................................................................... 74

56

Stagecoach Performing Arts............................................................. 74 The Drug Detection Agency (TDDA)................................... 74

Takes The Cake - Expert Agencies Appointed to Support The Cheesecake Shop’s Growth Strategy

invested

Doug Downer is The Franchise Guy ™ Doug started his franchise career at McDonald’s in 1983 and after 30 years working in the franchise sector at senior levels both as a Franchisor, Franchisee and Master Franchisor, Doug Downer started the Award-winning franchise consulting brand called Franchise Ready.

Doug currently owns 6 businesses that operate in the franchise sector, Franchise Ready, Biz Sales Ready, he’s Invested in 2 franchisor brands and is a franchisee in 4 different brands.

The Cheesecake Shop has appointed four expert creative, media, PR and marketing agencies to support its marketing team as ambitious expansion and growth plans continue to roll out nationwide.

The Cheesecake Shop is committed to continually improving the overall customer experience as it builds on its wellestablished reputation for quality baked products.

The agencies appointed are Elevencom, to enhance brand and creative; Wavemaker, to advance the digital and media strategy; Aruga, to hone engagement through strengthening public relations, reputation and communications; and The Marketing Lab, to cultivate enhanced opportunities and local area marketing support for franchisees.

“We are really excited to welcome these new agencies to The Cheesecake Shop family – it’s certainly been a busy start to the year appointing and onboarding!

“The appointment of these agencies will enable us to increase quality outcomes for our customers and franchisees as we continue to expand our reach across Australia and New Zealand,” Ms Barnes said.

Independently owned and operated by skilled franchisees, The Cheesecake Shop is synonymous with immaculately presented, hand-crafted delicious cakes loved by generations of Australians and New Zealanders.

“As leaders in their respective industries, the agencies will act as an extension of our marketing team helping to set the brand up for our next decade of growth.

8 business franchise MAGAZINE

“As The Cheesecake Shop enters an exciting period of change, we can’t wait to share what we have been working on behind the scenes; innovating and building on our offering,” Ms Barnes said.

For more information about The Cheesecake Shop, visit cheesecake.com.au

There is an inherent risk in any business and even with statistically better success rates in franchising, entering a franchise needs to be done with care, this book covers the essentials elements that a potential franchisee needs to be aware of and what do they need to know and look for if considering buying into a franchise.

“There is a distinction between (1) selfemployment and business ownership and (2) entrepreneurship and franchising, and it is important to understand the differences.”

- Doug Downer Invested is the second book written by Doug Downer with the mission of providing the perfect insight into what it takes to be a successful Franchisee, in comparison to Doug’s first book ‘Flipping Out’ which primarily focussed on proven concepts that wanted to grow their brand and were considering franchising as the vehicle to help them achieve this but even if they don’t become a franchisor, the book focusses on what business owners can learn from the best franchised systems in the world and how to get their business Franchise Ready.

Invested can be purchased now on Amazon.

Andersens Champion Environmental Sustainability with Project Green Hitting 300,000 Plantings on National Tree Planting Day Andersens, Australia’s premier floor covering company, achieved a significant milestone for its environmental initiative, Project Green, by planting the project’s 300,000th tree on National Tree Planting Day yesterday, 30th July 2023. This incredible milestone was reached in collaboration with the Friends of Lake Apex, a community volunteer organisation based in Queensland’s Lockyer Valley, reinforcing the company’s commitment to environmental sustainability.

Launched in October 2020 by CEO Rowan Hodge, Project Green includes the One Project - One Tree initiative, a forest restoration program that associates every new flooring project with the planting of a new tree. The voluntary initiative, sponsored entirely by Andersens franchisees, is a global effort and the trees planted contribute to diverse environments, including wetlands, mangroves, forests, mountainous areas, and even fruit tree plantations that support local and indigenous communities. These plantations often provide sources of paid employment and are usually located in regions affected by disasters.

Andersens recognises that while tree planting isn’t always quantifiable for carbon offsetting purposes, it’s a tangible, practical contribution to the environment.

“Tree planting is more than carbon offsetting; it’s about storing carbon, cleaning and oxygenating the air, and

protecting waterways, soil, and the diverse flora and fauna,” Hodge adds.

For additional information about Andersens, their commitment to sustainability, and the Project Green initiative, visit https://andersens.com.au/ project-green/. Each tree planted is a step towards a greener future.

Jim’s Hold Regional Conference Program This year, Jim’s Pool Care decided to do something a little different and developed a regional conference program to ensure maximum attendance and engagement.

This Jim’s Pool Care regional conference program allowed for greater local attendance and also Franchisees were able to save money in travel and accommodation. It also gave the Franchisor’s a chance to flex their creative muscles and take on a bigger leadership role in designing a fun educational conference. By holding a regional conference program, the Jim’s Pool Care division showed their faith in their Franchisor’s to not only put together a conference for their region, but also a chance to step up to extra responsibility, ultimately giving them an opportunity to grow as leaders.

Every year the Jim’s Pool Care division of the Jim’s Group holds a national conference for all Franchisee’s across Australia to attend.

These conferences are a great time to learn about industry trends and new products release, catch up with old friends, meet new Franchisees and network with each other and suppliers within the industry.

With many successful regional conferences completed with positive feedback from franchisees already, and a few more to be held in the coming months, Jim’s Pool Care is trialling a new method for others to follow, by creating new opportunities for growth in both local regional training and larger annual events. Jim’s Pool Care is currently finalising details of their 2024 National Conference and it should be a great one! business franchise MAGAZINE 9

STACKED Celebrates Milestone Achievement: Welcoming First Franchise Partners to the Brand STACKED, the visionary Sandwich Artisans brand that has revolutionised the culinary landscape is thrilled to announce a major milestone in its journey.

The highly acclaimed quick-service diner has successfully sold its first franchise in the highly coveted Westfield Penrith location, marking a significant step towards expanding its presence and captivating new markets. This achievement is a testament to the brand’s appeal and the immense potential it offers to passionate entrepreneurs seeking a dynamic franchise opportunity.

The inaugural franchise partners to join the STACKED family are Minal and Vishal Verma. Their unwavering dedication, boundless passion, and entrepreneurial spirit make them the perfect ambassadors for the brand. This takes the brand to 8 locations in the Sydney market with more opening later this year.

In expressing his excitement about the partnership, Steven Khawaga, Group CEO, remarked, “We are thrilled to introduce our first franchise partners to the STACKED Group. We extend a warm welcome to Minal and Vishal Verma. Let us all come together to support one another and

empower our franchise partners as they embark on this exciting journey. We are confident that their dedication, combined with our collective efforts, will drive the growth and profitability of the STACKED Group in the franchise market.”

This milestone achievement sets the stage for STACKED’s future growth and reinforces its position as a leading force in the fastcasual dining industry. The brand invites aspiring entrepreneurs and sandwich enthusiasts alike to join the STACKED family and be part of an exciting journey filled with innovation, passion, and boundless culinary possibilities.

For more information about franchise opportunities with STACKED, please visit https://dcstrategy.com/frachise-stacked/

Battery World Ipswich’s war on waste helps support the local community effort that has earnt them more than $350,000 through the recycling program.

Recognising the importance of businesses giving back to the community, Ruthie emphasised that most of the money earned through the recycling program had to be put back into supporting local initiatives.

“We look forward to continuing supporting and powering the passions of the local community for many more years to come,” Ruthie said.

More than 50 tonnes worth of car

safe for future generations,” said the

batteries per year has been saved from

proud owner of the iconic purple hued

landfill in the last 14 years thanks to a

establishment, Ruthie.

recycling initiative launched by Battery

Since 2009, Ruthie, her husband Howdie,

World Ipswich.

and the Ipswich team have consistently

“We take immense pride in our community,

recycled a tonne of batteries per week. This

and we work hard to keep it clean and

has resulted in a mammoth fundraising

10 business franchise MAGAZINE

Ruthie and Howdie have supported more than 15 local groups and sporting teams over the years, including Western Pride Football Club, Ipswich Girl’s Grammar School, West Bremer Radio, Ipswich Hospice Care, Ipswich Relay for Life, Ipswich Symphony Orchestra, and support fundraising for Cupcake Inc cancer charity – to name just a few.

For more information on Battery World Ipswich, visit https://www.batteryworld. com.au/stores/battery-world-ipswich.

Towards a $50 Million Casual Dining Business

dining market. Yet almost two decades later and with 37 stores across Australia, Gami Chicken’s high-quality food that fuses traditional Korean family recipes with colourful Melbourne Laneway culture has captured a growing number of Australians’ attention. The company is targeting 15% YOY in-store revenue growth and is on track to grow to 42 locations by the end of 2023.

Gami Chicken has navigated consumer changes towards hospitality which has been impacted by recent higher interest rates, inflation, and global supply chain issues, but have also enjoyed the benefits of the casual dining sector’s success which is also buoyed by consumer sentiment, lifestyle trends and tourism, which is resulting in an increased demand for casual dining restaurants despite budget restrictions.

Since 2006, Gami Chicken has served

million in brand revenue through its

more than 55.2 million pieces of delicious

franchise-based business on the back of the

chicken, and they’re just getting started

increasing popularity of affordable casual

Time-poor Australians are increasingly

dining.

turning to casual dining options. Gami

Launching its first restaurant in 2006,

Chicken, a Melbourne-born casual dining

Gami Chicken didn’t immediately set its

restaurant, is advancing towards $50

sights on capturing a share of the casual

Gami Chicken, with it’s casual in-restaurant dining option, variety of tiered menu options affording consumers from all walks of life an opportunity to eat out, and warm hospitality and service in a friendly and informal setting, offers a social dining experience many Australians are seeking.

For more information visit www.innoveilgami.com.au

Quest Celebrating 35 years of Corporate Travel Success 2023 marks 35 years of making corporate stay effortless for Quest Apartment Hotels, a member of the Ascott Limited, and there are more milestones on the horizon this year as Australasia’s largest serviced apartment brand continues to evolve its offering.

With 159 hotels and 13 additional properties in development, Quest will open 6 more properties by June 2025, representing an additional 469 rooms and bringing Quest’s room tally to over 9,400 spacious serviced apartments nationally.

Quest’s success in adapting to changing market conditions remains a key driver of the brand’s success. With a focus on incorporating ESG into day-to-day operations at properties across the country, to strategically locating new properties in emerging suburbs with strong growth prospects, Quest continues setting franchise business owners up for future success.

Design elements have evolved to incorporate local architecture and mixed-

use developments. The first Quest was a 55 key red brick property that opened in 1988 in the inner-city Melbourne suburb of Fitzroy. The 83 key Quest Collingwood, the first of 4 properties to open in 2023, marked a full circle moment in terms of geography and architecture, with the new aparthotel just 15 minutes from the original site and incorporating red brick into the façade.

“Our people and culture are key to Quest’s success. The local knowledge and inherent intuition of Quest local business owners means they continue to provide the safe pair of hands and elevated service our guests expect. That hasn’t changed in 35 years.” says Managing Director at Ascott Australia, David Mansfield. business franchise MAGAZINE 11

cover story: Bedshed

Your search for the perfect franchise stops here.

How do you choose one franchise opportunity over another?

What makes one instantly more appealing than the next?

For most, it comes down to the numbers, and they don’t come much better than those at Bedshed, one of Australia’s leading bedding retailers.

With more than 40 years’ experience and over 40 stores across Australia, the numbers speak for themselves.

12 business franchise MAGAZINE

For others, like Ingrid Alexander, it’s all about minimising risk.

advice from an experienced management team who know what works,” says Ingrid.

Together with her husband and two sons, she owns two Bedshed Franchises in Western Australia, one in Morley and the other in Malaga.

Very much hands-on, Ingrid runs her own show and loves the flexibility of making her own decisions. And being her own boss, she also enjoys being able to choose the hours she works.

“Owning a franchise takes so much of the risk out of running your own business,” she says. “It’s a small business but with all the extras – a strong brand, national buying power, marketing handled at both a state and national level, and practical support and

There are lots of reasons people go into franchising at Bedshed – independence, financial sustainability and a career change are all up there as some top examples. But for many, the promise of having flexibility and a

Over four decades, Bedshed “ has refined its franchise model and developed robust processes to build a culture where its staff and franchisees enjoy coming to work every day.

”

great work/life balance is the biggest appeal.

Small business owner Katy Gennai thrives on the freedom of running her own Bedshed franchise in Melbourne’s Watergardens.

Katy purchased her Bedshed franchise more than ten years ago and hasn’t looked back. “I enjoy the flexibility that comes with running my own show, which means I can juggle work and family without the challenges of answering to someone else or placing an added burden onto others,” Katy says.

Like any small business owner, Katy wanted to run a profitable business. Her research showed Bedshed to be more profitable than its competitors, and the opportunity to secure her long-term financial future was forefront.

“I did my homework and it really paid off.

Bedshed has given me the freedom to do more of the things I enjoy. I can afford to live the lifestyle I love and I also have greater control over my work schedule.”

Over four decades, Bedshed has refined its franchise model and developed robust processes to build a culture where its staff and franchisees enjoy coming to work every day.

The support, experience and training that Bedshed provides its franchisees is just one of the reasons for its ongoing success.

When former food franchisee Al Houston decided to return to franchising after 10 years in real estate, he knew exactly what he was looking for. Top of his list were brand longevity, franchisee tenure and franchisee financial success.

He asked the Bedshed team about long-term franchisees and discovered some business owners who joined in the 1980s were still trading, with some of them owning multiple stores. That impressed him. “My experience

There are lots of reasons people “go into franchising at Bedshed – independence, financial sustainability and a career change are all up there as some top examples. But for many, the promise of having flexibility and a great work/life balance is the biggest appeal.

”

had been an average of 3.5 years franchisee tenure,” he says.

Al will open his first Bedshed in Toowoomba, Queensland, in December this year.

One of the great things about a Bedshed franchise is you’re not on your own. You have a whole network of experienced professionals dedicated to helping make sure you succeed.

All Bedshed’s 30-plus franchisees have a unique story to tell of how they achieved success, and how Bedshed is with them every step of the way, helping several of them start their first franchise and go on to turn over millions of dollars each year.

To find out how you could become a part of Bedshed’s exciting and rewarding franchise business, contact National Business Development Manager Greg Prussia on +61 (0) 447 891 158 or visit bedshedfranchise.com.au business franchise MAGAZINE 13

franchising council of australia (fca)

FCA State of Franchise Canberra delegation a great success The Franchise Council of Australia recently took a delegation of 14 members to launch the highly anticipated 2023 State of Franchise Report in Canberra.

Franchising now represents a $174 billion segment in the domestic economy, and the delegation along with FCA Chair Brendan Green and CEO Matthew Monaghan headed to the nation’s capital for briefings with Small Business Minister the Hon Julie Collins, Shadow Minister for Small and Family

Business the Hon Sussan Ley, and Treasury to present the Report.

The delegation included Amber Manning CEO Just Cuts, Angus McKay CEO 7-Eleven, Brendan Green CEO Hire A Hubby, Carlos Antonius CEO Chatime, Daniel Mesiti Franchisee Boost Juice, Darryn McAuliffe CEO FRANdata, John O’Brien Executive Director & Founder Poolwerx, Karen Bozic CEO Craveable Brands, Marcel Lal CEO InXpress, Matt Fitton COO Nurse Next Door, Matthew Penfold Chairman Kwik Kopy, Richard Thame CEO CouriersPlease, Selina Bridge CEO KX Pilates, Steve Grossrieder CEO & Managing Director JAX Quickfit, and Storm McGrath CEO Kip McGrath.

The group took part in engaging roundtable discussions at The Press Club about the latest release of data surrounding the State of Franchise, travelled to Parliament House for a meeting with the Small Business Minister Julie Collins and advisers and wrapped up the day delving deeper in to the findings from the report.

Delegates on day two meet with The Hon Bruce Billson GAICD, Ombudsman, followed by a meeting with the Shadow Small Business Minister Sussan Ley. The final engagement for the delegation was a Roundtable discussion with Treasury and the new First Assistant Secretary of Small Business at the Commonwealth Treasury

14 business franchise MAGAZINE

Kate O’Rourke and Director Gino Grassia.

Speaking around the importance of the presentation of the State of Franchise Report in Canberra, Franchise Council of Australia Chair Brendan Green states “Franchising is still one of the best mechanisms to enable small business to compete effectively against larger corporate businesses and we look forward to meeting with the Minister for Small Business the Hon Julie Collins as we launch our 2023 State of Franchise report.”

The Franchise Council of Australia is the peak industry body for the $172 billion Australian franchise sector. We represent franchisors, franchisees, business advisors and small business owners who collectively employ more than 565,000 Australians. The FCA advocates for responsible economic leadership at a national level as part of our mission to support the ongoing success of our members, franchising, and businesses across Australia.

Phone: 03 9508 0888 Email: info@franchise.org.au Web: www.franchise.org.au

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Megasealed is an Australian market leader, pioneering unique guaranteed solutions to stop leaking showers and balconies without the unnecessary cost, time, or fuss of removing tiles.

Servicing over 25,000 jobs per year in over 125 territories across Australia.

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Leaking Balcony Repair

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Find out more at: megasealed.com.au/franchise-opportunities business franchise MAGAZINE 15

expert advice: Helen Kay- Rise Legal

Franchise Due Diligence A Lawyers tips on what you need to investigate before you buy a franchise

Embarking on the journey of buying a franchise is no small feat. It encompasses many important decisions; do you leave the perceived safety of your employment; do you start your own business, or do you buy a franchise, so you have a ‘Business in a Box’.

Helen Kay is an accomplished commercial and franchise lawyer with over two decades of expertise assisting business owners and franchisors. As the founder of Rise Legal, she specialises in providing strategic and practical commercial contract solutions. In addition to helping business owners from start-up to sale with their commercial contracts, Helen also guides individuals in purchasing franchises and assists franchisors with their setup and compliance needs. Clients can operate their businesses with the confidence that they have Helen and her team’s protection, offering a dependable legal safety net.

Helen Kay | Managing Director | Rise Legal | Business Lawyers | Offices: Gold Coast | Perth | Sydney T: 1300 064 707 | E: info@riselegal.com.au | https://riselegal.com.au

If you decide to buy a franchise; do you buy a mobile or premises-based franchise, buy into a large, well-established franchise system or a new to market franchise system. There are so many questions you need to ask yourself before you even choose your franchise.

However, the decision-making doesn't end there, even after you have determined these crucial factors there are a million other questions you need to be asking before you sign up.

As franchise and business lawyers we are often contacted by disgruntled franchisees who want to leave their franchise system and one common theme always seems to be in play; they did not do adequate research before they committed. They simply went in with their eyes and minds closed.

Successful franchisees, on the other hand, prioritise their due diligence and seek expert advice right from the start. Here is a snapshot of some of the things that diligent franchisees do before they sign a franchise agreement…

They ask the right questions...

You need to ask the franchisor the right questions before you even get to the legal document stage. Don’t rush this stage, even if you are getting pushed, take time to ask key questions like: • Is my Territory exclusive or could other franchisees or the franchisor also be able to operate within it?

16 business franchise MAGAZINE

• What are the minimum performance criteria and what are the repercussions of not meeting them?

• How much personal investment in terms of hours is anticipated?

• What training and support do I get from the franchisor?

• What other costs are involved (e.g., software licences, marketing fees, transfer fees and renewal fees)?

• What is the procedure if I decide to sell the business later?

Often, we find that when we report to a franchisee on the draft franchise documents, this is the first time they have considered any of these important aspects that should have already been discussed.

They do comprehensive research...

While your solicitor will assess the franchisor and its intellectual assets, it's imperative that you undertake your own investigation. The best way to get to know the franchise business is to thoroughly research the franchise system

It is important to understand all of these aspects of the franchise before you are locked in.

They consult experienced franchise experts (and listen to their advice!)...

You should always seek professional advice from an independent accountant and lawyer, with experience in franchising, to help you spot red flags and assess the viability of the business.

For example, a good accountant will be able to help you understand the viability of the franchise and the level of investment risk that it poses.

It is particularly important to engage an experienced lawyer to properly advise you on the acquisition of the franchised business.

This is a specialist area of law and needs someone who knows what is important to report on in the documents and how to explain the process and the risks, so you fully understand them.

You should always seek professional advice from an independent “accountant and lawyer, with experience in franchising, to help you spot red flags and assess the viability of the business. ” At least 90% of the enquiries we get from and study the disclosure document, the franchise agreement and any other documents provided by the franchisor, before you sign up.

One of the most import things you can do is to talk to some current and former franchisees to understand more about their experience within the franchise network.

Their details will be provided to you by the franchisor in the disclosure document. Try and speak to any franchisees who are listed as having terminated their franchise, for obvious reasons!

You should ask them: • if they are making as much profit as they expected; • how much support is provided by the franchisor (including training); • their experience with the supply of products or services; • their experience in resolving any issues with the franchisor; and • if they have left the franchise system – why they left.

You should also research and see what has been in the news about the franchise over the last few years and hang around outside the business you are buying to see what customer traffic is really like.

They review their pre-entry franchising documents…

Before you buy a franchise there are certain mandatory documents the franchisor must give to you which includes the franchise agreement, a disclosure document, a key facts sheets, a copy of the code of conduct and any leasing or other documents.

You should read these documents carefully to: • truly understand what you are buying; • understand your rights and obligations as a franchisee; and • make a note of anything that is unclear or that you’d like to know more about so that you can ask questions.

There are certain key items in your disclosure document you should pay particular attention to like: • all the likely costs of running your franchise; • any legal proceedings against the franchisor, a franchisor director, associate of the franchisor or a director of an associate? Franchise territory; and • restrictions on buying goods or services from a particular supplier or a list of nominated suppliers (including the franchisor).

franchisees wanting to terminate their franchise agreements are from people who did not engage a specialist franchise lawyer to advise them on the documents before they signed. They really had no idea what they were getting into!

As a minimum you or your lawyers should: • examine the information the franchisor has uploaded to the new National Disclosure Register; • conduct searches at ASIC on the franchisor; • investigate any disclosed court proceedings against the franchisor an associate of the franchisor; • review IP Australia’s records for information on the Intellectual Property; and • check the ACCC website for media releases and infringement notices.

Franchising presents both enticing opportunities and inherent challenges. While the appeal of a ready-made business model is undeniable, navigating the initial stages with meticulous due diligence is paramount.

By asking the right questions, undertaking thorough research, reviewing the documents, and consulting with franchise specialists, potential franchisees can make informed decisions, mitigating risks and maximising their chances of success. Always remember, it's not just about starting a business; it's about ensuring it thrives. v business franchise MAGAZINE 17

Franchisor in depth: Jim’s Pool Care

Jim’s Pool Care Celebrates 20 Years

Jim’s Pool Care celebrates 20 Years of success this year.

The number of Jim’s Pool Care Franchise Owners across Australia has now passed 130 sites and the Franchise is ready to grow even further. This is the result of helping people currently working for a wage, pivot towards their own business that has many family and lifestyle benefits.

As a key division of the Jim’s Group, Jim’s Pool Care began around 20 years ago in Western Australia and has grown into an industry leader in mobile service. Owner and General Manager Brett Blair has seen the Pool Care division grow from around 30 to over 130 franchisees and 13 Regionals Franchisors over his fifteen years in the role.

Mr Blair believes a key success factor has been the franchisee’s satisfaction with their business investment. By offering a system 18 business franchise MAGAZINE

that is easy to follow, with plenty of support, and allows owners to build a business around their lifestyle and goals.

Brett says, “The Jim’s Pool Care concept is a true mobile pool shop that not only provides pool maintenance but sells a full and complete range of pool equipment and chemicals. This means our franchisees can charge for their time and earn great margins on lucrative chemical and pool equipment products. Our franchise owners work smarter and not harder, by building long term relationships with customers who value their services”.

Brett told us, “Looking back on the last 20 years and this amazing growth of Jim’s Pool Care, I am very proud of the team and the individuals who invested in our business and invested in themselves. The reward for this is that they are now in a business that has no limits on their growth, they have full flexibility over their lifestyle and they are in fact their own boss. It is not easy for any new business to start up and it takes hard work each time, but my team are always here to help and committed to their journey”.

The exciting part of the pool industry is the ability to sell ongoing regular services, retail items and charge for your time each visit. All these income streams are packaged into the well-known Jim’s Pool Care Mobile Pool Shop. Services provided include pool cleaning, regular maintenance, pool heating, inspections, lighting, pool blankets, and robotic cleaners.

Part of a Team of more than 130 Business Owners As part of the Jim’s Group – there are currently over 5000+ franchisees - making it one of Australia’s most recognised brands.

Jim’s Pool Care encourages the franchise owners to build strong local relationships and to leverage off the other divisions who are also out there every day in customers’ homes and backyards. While each Division has a dedicated marketing team and website,

of Soul Origin’s key “ One pillars to success is their commitment to creating a killer coffee. Soul Origin aims to deliver great tasting, specialty grade coffee Australia wide.

”

and their success by offering a Pay for Work Guarantee of $1500 (incl. GST) per week.

Conditions apply, but this means if you follow all the systems, but do not achieve the weekly guarantee at the end of the month, you can be topped up the difference.

Something that also stands out compared to other franchise systems, is the flat monthly franchise fee, (ie it is not percentage based).

This means the harder you work the more money you can make. This is a really important factor for the franchise owners as they are not hamstrung with increasing fees if they choose to grow a large business.

Can Anyone do it? Go for a Ridea-Long! all Jim’s franchisees are encouraged to cross promote the other divisions, using local area marketing, which is extremely useful to a newly launched franchise.

Opportunities to Earn It is important when looking at investing in a business, to consider how many streams of income are possible. With a Jim’s Mobile Pool Shop, this includes casual pool servicing, regular maintenance programs, the sale and installation of new pool equipment, and a range of pool accessories. This covers domestic pools, Body Corporates, Hotels and Commercial opportunities.

Jim’s Pool Care franchises are now for sale in selected locations across Australia. The price for a new site starts at $75,000 and includes a complete start-up package. From time to time there may be some established re-sale opportunities which can be discussed upon enquiry. Jim’s is committed to new franchisees

The recruitment and application process starts with an initial meeting, usually over a coffee and is a discovery phase for both parties.

Potential franchisees are then offered a day on the road with a franchisee. This is a great concept and the potential franchisee is free to choose any working franchisee, as Jim’s Group fully believe in being transparent all the way through the process. They are also encouraged to ask as many questions as they want.

Opportunity to Grow and Learn “We have franchisees from all walks of life including trades, banking, engineering, administrative and existing industry professionals. Our franchisees don’t need to have existing industry skills as Jim’s Pool Care provides comprehensive training; they just need to be willing to try new things, follow the systems we have developed and provide great customer service,” Brett says.

Working with the best brands in the pool industry, including Astral, Zodiac, Maytronics, Daisy and Sunbather, the support

The Jim’s Pool Care concept is a “ true mobile pool shop that not only provides pool maintenance but sells a full and complete range of pool equipment and chemicals.

”

that the franchisees receive from the brands with regard to ongoing training and product support is impressive.

Franchisees are encouraged to enhance their professional development each year, attend local team meetings and training sessions.

Jim’s Pool Care also encourage franchisees to become specialised if they wish in certain areas of the industry.

“Ongoing training is provided by using a local regional franchisor model. This is perfect for a new business owner. We have someone on the ground in every region who provides the ongoing training and support.

Once trained, every month, as a minimum, the regional franchisor will contact the franchisee to provide technical and business support. There are between 6 - 8 local regional meetings a year, which allows all the franchisees in that particular region to get together and share ideas and attend a range of supplier training. This provides our franchisees with a strong support network,” says Brett.

A Jim’s Pool Care franchise is a mobile retail business with huge opportunities.

This system provides you with the opportunity to work outside, to work your own hours, to be your own boss and to build your business without limit.

If you too would like to take control of your future, contact Jim’s Pool Care now on: 131 546 info@jimspoolcare.com.au or visit www.jimspoolcare.com.au business franchise MAGAZINE 19

EXPERT ADVICE: Dr. Nigel Bairstow | Academic Practitioner

Harnessing the Power of Local Area Marketing: The Key to Franchise Success Franchising offers entrepreneurs an opportunity to own and operate a business under an established brand. It provides a framework for success, allowing individuals to tap into a proven business model while benefiting from the support and expertise of the franchisor.

One critical aspect of this collaboration is local area marketing (LAM), which involves

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tailoring marketing efforts to specific regions or individual franchise locations. However, the question of who owns the brand— franchisor or franchisee—often arises when discussing the challenges and strategies of franchise local area marketing.

network is another obstacle. Should it be based on the number of stores, revenue generated, profit earned, or the cost of media?

Striking a balance and ensuring fairness is essential to maintain a healthy franchise system.

One of the primary challenges in LAM is the collection and allocation of marketing levy funds. Franchisees contribute to a central marketing fund, and transparency in showcasing how these funds are spent and the results achieved is crucial. The equity of distributing marketing funds across the

Getting buy-in from franchisees is another hurdle faced in LAM. Franchise Advisory Councils can serve as a platform for open dialogue and decision-making, but it’s crucial to treat every franchisee equally, considering their unique circumstances and perspectives.

It becomes even more challenging when

dealing with difficult or negative franchisees who may not fully understand the collective benefits of marketing efforts. Responding to breaches of the franchise agreement while ensuring the success of the entire franchise group requires finesse and effective communication.

To capitalize on the demand generated by national marketing campaigns, LAM becomes essential. It addresses local problems and opportunities, acknowledges that each store and area is different, and connects the brand to the local community.

By personalizing the brand and building relationships with customers, franchisees can improve retention and acquisition in their specific areas. While national campaigns are vital, LAM taps into the power of one-to-one marketing, optimizing sales potential on an individual store and franchisee level.

There are four primary ways to utilize local marketing effectively. Firstly, LAM can boost

“

By personalizing the brand and building relationships with customers, franchisees can improve retention and acquisition in their specific areas.

”

Dr. Nigel Bairstow is an academic practitioner with experience working in a variety of marketing roles for large multinational companies such as Alcan Aluminium, Komatsu, Atlas Copco, and 3M. He completed his PhD in Marketing in 2012. His research focus is on B2B and B2B marketing channels.

UTS is the top-ranked young university in Australia. Our vision is to be a leading public university of technology recognised for our global impact. We’re known for our innovative teaching. We’re committed to practical innovation and research that benefits industry and society. We believe in social change to create a more just and equal world.

the impact of national advertising by tailoring messages to resonate with the local audience.

Secondly, it can drive sales during periods when no national marketing campaigns are planned, ensuring a consistent flow of customers. Thirdly, LAM allows franchisees to target customer segments that may be overlooked by head office marketing efforts, maximizing their potential in niche markets.

Lastly, maintaining a strong connection with the local community through LAM can foster loyalty and goodwill.

Franchisees often hesitate to engage in LAM due to a number of barriers. Some believe it is solely the responsibility of the franchisor, failing to recognize the importance of localized efforts. Others cite lack of time, knowledge, or resources as obstacles. Overcoming these barriers requires franchisors to provide robust support systems.

This can include LAM kits that provide turnkey promotions and advice, a dedicated local marketing support hotline, proactive assistance, mentoring through cluster marketing groups, workshops and training, recognition programs, assistance with store openings, lead generation programs, and guidance on store signage and presentation.

Five examples of well-known companies that emphasize local area marketing for their franchisees: Boost Juice: Boost Juice is a popular Australian juice and smoothie bar franchise.

They often conduct local area marketing campaigns to promote their stores in specific regions. This can include sponsoring local events, distributing flyers and coupons in the local area, and collaborating with nearby businesses to cross-promote.

Jim’s Mowing: Jim’s Mowing is a wellknown franchise offering lawn mowing and gardening services in Australia. Franchisees often engage in local area marketing to attract customers in their designated territories. They may distribute flyers and door hangers in residential areas, advertise in local newspapers or community noticeboards, and participate in local gardening or home improvement expos.

Domino’s Pizza: Domino’s Pizza is committed to local store marketing and provides franchisees with tools and resources to run effective local campaigns. Franchisees are encouraged to leverage social media, online advertising, and targeted promotions to connect with their local customer base.

Anytime Fitness: As a fitness franchise, Anytime Fitness focuses on local area marketing to attract members to their gyms.

They may run location-specific social media campaigns, offer free trial passes to local residents, or collaborate with local fitness influencers to generate awareness and drive foot traffic.

The UPS Store: The UPS Store franchisees often implement local area marketing strategies to target small businesses and individuals in their communities. They may host workshops or seminars on topics relevant to local businesses, distribute informative newsletters, or provide special discounts to local customers.

To foster franchise success, it is crucial to encourage franchisees to share best practices and engage in benchmarking activities.

Building strong relationships between franchisors and franchisees, and amongst franchisees themselves, is critical. Franchisees want to feel heard and valued and providing them with platforms for communication and input can significantly enhance their motivation and commitment. Moreover, franchisors must make franchisees aware of the resources already available to them and encourage them to diversify their marketing approaches. Relying solely on one method can limit their reach and potential.

To summarize, franchise local area marketing is a collaborative effort where franchisees play a pivotal role alongside the franchisor.

Their knowledge of the local market, ability to adapt marketing strategies, and personal connections within the community are instrumental in building brand awareness, driving customer engagement, and ultimately contributing to the success of the franchise. v business franchise MAGAZINE 21

focus: ANZ

ANZ Mobile Lending.

Providing small business opportunities for passionate individuals. promoting financial wellbeing, and enabling sustainable growth for individuals, businesses and industry. The franchise model truly allows us to realise this, helping our customers, whilst concurrently supporting business-minded individuals with the goal to start, run and grow their own business.”

It would appear that Nathalie’s ambition holds true, and whilst she explains that every story in the franchise network is different, none more compelling than that of exschoolteacher Brent Crawford.

Having joined ANZ Mobile Lending 11 years ago, Brent is the Franchise Principal for ANZ Mobile Lending Brisbane CBD and Albany Creek, QLD. As a multi-territory franchise owner, Brent has been driven by the opportunity to continuously invest in team and a passion to drive the best possible outcomes for his customers.

Nathalie Hesse, Head of ANZ Mobile Lending

When you think of franchising, you likely recall names in the fast food or fitness industries. What you may not consider is home lending, not least the franchise opportunity that exists within the ASX-listed ANZ bank.

Founded nineteen years ago with the conviction to help more people save for, buy and own a home, today ANZ Mobile Lending is the only franchising opportunity offered by a major bank in Australia under its main brand.

And for those that think big, the opportunities are there to be grasped. In Australia, in 2023 the market size of the mortgage industry, measured by revenue was $62.8 billion*.

“If you’re a customer-service orientated individual, seeking the autonomy to run your own business whilst benefiting from the recognition of ANZ’s brand and ongoing 22 business franchise MAGAZINE

training and support, then ANZ Mobile Lending could be the franchise opportunity you’ve been waiting for” says Head of ANZ Mobile Lending, Nathalie Hesse.

“Our network of franchisees are driven business leaders who are passionate about delivering outstanding service to their customers. They help customers achieve their home ownership goals, and the model provides them with the opportunity to build their own high performing teams”.

With a network extending to 160 occupied territories across the country, encompassing some 140 business owners and a network of 415 accredited lenders, Nathalie says the opportunity is to continue ANZ Mobile Lending’s growth journey and increase the footprint by filling vacant territories across each Australian state with those individuals that share in ANZ’s growth aspirations.

“We believe we are in the transformation business, converting idea and ambition into reality, that’s why we create opportunities

“My journey is a different one. I started in early childhood teaching and then after five years, I made the decision to step into ANZ Mobile Lending. My father was in the franchise, and the potential was evident.

I didn’t have a background in banking or finance, but there was no chance I would let that stop me. I don’t think it should stop anyone.”

Passion for Customers as the Key Ingredient for Success “I’ve always been passionate about helping people. That passion started helping children with special needs in a teaching environment, and whilst that may feel like a world away from home loans, having genuine care for people translates in business too. An inner passion only makes you more likely to provide an excellent service, and for the customer that translates into a positive experience”.

That service is what keeps customers and their family and their friends coming back.

Within ANZ, Mobile Lending franchisees have achieved the highest net promoter score of all divisions within ANZ in the 2023 financial year, which represents the level of customer satisfaction and loyalty as assessed by customers.

“A home loan remains the largest expense in most of our lives, it’s an emotional decision

and a complex one, and people do want to talk to someone. They’re looking for guidance from someone that they trust”, says Nathalie.

Mobile Lending franchisees are encouraged and supported to build awareness in their local communities, connecting deeply with customers, and their families resulting in many businesses that have generations of devoted customers.

“One of the things we’re most proud of are the deep relationships we’ve built with our clients. For some, we now support their children with their home loans too. We’re part of the family”, says Brent.

The power of the ANZ brand cannot be overstated in the relationship equation.

Paired with the experience delivered by franchisees and their teams, the longestablished household name delivers the trust, credibility and familiarity that is a driving force behind this long-term success.

Scaling the Opportunity Brent started his business working from home as a sole operator and using that arrangement was able to avoid certain fixed costs involved with operating a commercial premises. However, never one to shy away from a challenge, as his journey over the last 11 years has evolved so too has his operating rhythm.

“I had clarity from the start that I wanted to build something bigger than myself. I had a vision to create a strong team and nurture a positive work environment so I could truly propel myself to be the business owner that I wanted to be”, says Brent.

By 2019, Brent had hired four support staff and set-up a commercial premises in the Brisbane suburb of Aspley. Only two years later Brent became a multi-territory owner, successfully expanding from ownership of the flagship Brisbane CBD territory to also running the Albany Creek franchise.

Support and Expertise you Can Count On “It would not have been possible for me to be in the position I am today without the ANZ Mobile Lending team”, says Brent. Brent says the assistance provided by ANZ has been instrumental, supporting him to achieve his goals and create a successful, profitable business.

“It’s an ongoing challenge as a business owner to ensure you’re up to date on products and policy, marketing best practice, legal and regulatory compliance, and guidelines. ANZ provides me with a Lending

Photos - Above 1: Brent on stage with his Regional Manager Rob Cope, presenting to the network as part of a peer learning showcase. Above 2: the ANZ Mobile Lending network at the 2022 Conference in Tasmania. Above3: Brent accepting his 10-year Tenure award (pictured third from right)

Specialist, who’s on hand at all times to workshop complex lending transactions. I have my Regional Manager who helps coach me through the complexity of running a business. You have so much support in this model” says Brent.

Nathalie explains that ANZ is consistently ensuring support of the franchise network through investment in training programs, operational support, dedicated Field Team support and in-house Marketing and networking opportunities, “communication and support play a critical role in

maintaining a strong reputation across the entire network of franchises. We’re always striving to educate, support and be consistent”, says Nathalie.

‘If you’ve got the drive, ANZ Mobile Lending has one of the best opportunities in Australia to create your own success’’ says Brent.

For information on becoming a franchisee of ANZ Mobile Lending, please contact anzmobilelending@anz.com *Mortgages in Australia 2023, IBISWorld

business franchise MAGAZINE 23

profile: Stagecoach Performing Arts

Stagecoach Performing Arts shines spotlight on international franchisees at annual conference In late June, Stagecoach Performing Arts held its annual franchise conference, bringing together franchisees from around the world to celebrate their accomplishments over the past year.

The conference, centred around the theme Together Towards Tomorrow, promoted collaboration and innovation within the international Stagecoach community and recognised Principals’ instrumental role in fostering the continuous expansion of the renowned global performing arts brand.

Hosted at the Marriott Hotel in Leicester, England, the two-day event included a Leadership Team update and several workshops delivered by both Support Centre staff and external speakers. Keynote speakers included Michael Matania of Tough Cookie, who delivered an insightful talk on mental health, and former Stagecoach student turned actor and writer, Rob Madge. As part of the keynote, Rob sang songs from their awardwinning one-person show My Son’s a Queer (But What Can You Do?), which explores Rob’s childhood, including their time as a Stagecoach student.

“Our conference is always a highly anticipated event in the Stagecoach calendar,” said CEO Andy Knights. “It serves as a cornerstone event, bringing together the entire network

to exchange valuable insights, forge new connections and collectively take stock of our achievements while enabling us to realign our goals and strategies for the year ahead.”

Franchisees travelled from as far as Germany, Canada and Malta to attend this year’s conference. This year’s theme, Together Towards Tomorrow, emphasised the values of unity, teamwork and collaboration within the Stagecoach community.

“Together Towards Tomorrow encapsulates the essence of Stagecoach’s collective vision,” explained Andy. “At its core, the theme highlights the power of working together to overcome challenges, embrace innovation and strive towards our shared goals. I’m delighted by the overwhelmingly positive response from our global network to this year’s theme, reinforcing our commitment to fostering a supportive and inclusive community that propels us forward as we navigate the everevolving performing arts landscape.”

Before dinner and an evening of entertainment, esteemed franchisees were honoured for their remarkable milestones in business alongside receiving awards that were voted for by the franchisee network.

Nermin Avlar, franchisee and Principal at Stagecoach Hannover-Nord was one of the hard-working franchisees to receive an award, winning International Franchisee of the Year for her continued success within the German network over the last 12 months.

Melanie Edwards, franchisee and Principal at Stagecoach Hinchley Wood & Esher, won Franchisees’ Franchisee of the Year Award voted for by her peers.

“Winning the award left me completely shellshocked,” said Melanie. “I thought it was a mistake! When a franchisee approached me and congratulated me, I expressed my disbelief and she said she’d voted for me. She

24 business franchise MAGAZINE

said she asked for advice on the Principals’ Facebook page and I was the first to respond.

I met another lady who shared a similar story.

I’d helped her find pom-poms that wouldn’t shed for a High School Musical production by sharing a link. That’s when I finally started to understand the impact of my support.”

“At Stagecoach, we place immense value on fostering a sense of community, so it felt like the perfect moment to recognise the network’s achievements at the end of a productive day filled with learning and collaboration,” said Andy. “It filled me with pride to commend these exceptional franchisees and celebrate the collective successes of our global network.

As we reflect on this year’s conference, I’m already looking forward to next year’s event, where we will once again take stock of another year of outstanding performances and continue to strengthen the bond within our Stagecoach family.”

To find out more about franchise opportunities with Stagecoach Performing Arts, visit https://stagecoachfranchise.com/

TURN YOUR PASSION FOR PERFORMING ARTS INTO A PROFITABLE BUSINESS. It’s incredible to see how far the franchise has come since I launched the first Stagecoach school in Australia. We’re now regarded as one of the best performing arts opportunities for children in the area. As a franchisee, I get a lot of satisfaction out of running my business.

Serena Kipling Principal of Stagecoach Perth Opened in 2000

Single Unit and Master opportunities welcome. Initial fee from $20,000 plus working capital from $11,000.

Creative Courage For Life®

business franchise MAGAZINE 25

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Get the App cover story: Bedshed

“

Over four decades, Bedshed has refined its franchise model and developed robust processes to build a culture where its staff and franchisees enjoy coming to work every day.

”

great work/life balance is the biggest appeal.

Small business owner Katy Gennai thrives on the freedom of running her own Bedshed franchise in Melbourne’s Watergardens.

Katy purchased her Bedshed franchise more than ten years ago and hasn’t looked back. “I enjoy the flexibility that comes with running my own show, which means I can juggle work and family without the challenges of answering to someone else or placing an added burden onto others,” Katy says.

Your search for the perfect franchise stops here.

How do you choose one franchise opportunity over another?

What makes one instantly more appealing than the next?

For most, it comes down to the numbers, and they don’t come much better than those at Bedshed, one of Australia’s leading bedding retailers.

With more than 40 years’ experience and over 40 stores across Australia, the numbers speak for themselves.

For others, like Ingrid Alexander, it’s all about minimising risk.

advice from an experienced management team who know what works,” says Ingrid.

Together with her husband and two sons, she owns two Bedshed Franchises in Western Australia, one in Morley and the other in Malaga.

Very much hands-on, Ingrid runs her own show and loves the flexibility of making her own decisions. And being her own boss, she also enjoys being able to choose the hours she works.

“Owning a franchise takes so much of the risk out of running your own business,” she says. “It’s a small business but with all the extras – a strong brand, national buying power, marketing handled at both a state and national level, and practical support and

Like any small business owner, Katy wanted to run a profitable business. Her research showed Bedshed to be more profitable than its competitors, and the opportunity to secure her long-term financial future was forefront.

“I did my homework and it really paid off.

Bedshed has given me the freedom to do more of the things I enjoy. I can afford to live the lifestyle I love and I also have greater control over my work schedule.”

Over four decades, Bedshed has refined its franchise model and developed robust processes to build a culture where its staff and franchisees enjoy coming to work every day.

The support, experience and training that Bedshed provides its franchisees is just one of the reasons for its ongoing success.

When former food franchisee Al Houston decided to return to franchising after 10 years in real estate, he knew exactly what he was looking for. Top of his list were brand longevity, franchisee tenure and franchisee financial success.

He asked the Bedshed team about long-term franchisees and discovered some business owners who joined in the 1980s were still trading, with some of them owning multiple stores. That impressed him. “My experience

“

There are lots of reasons people go into franchising at Bedshed – independence, financial sustainability and a career change are all up there as some top examples. But for many, the promise of having flexibility and a great work/life balance is the biggest appeal.

”

had been an average of 3.5 years franchisee tenure,” he says.

Al will open his first Bedshed in Toowoomba, Queensland, in December this year.

VOL 17 ISSUE

One of the great things about a Bedshed franchise is you’re not on your own. You have a whole network of experienced professionals dedicated to helping make sure you succeed.

There are lots of reasons people go into franchising at Bedshed – independence, financial sustainability and a career change are all up there as some top examples. But for many, the promise of having flexibility and a

cover stor y

All Bedshed’s 30-plus franchisees have a unique story to tell of how they achieved success, and how Bedshed is with them every step of the way, helping several of them start their first franchise and go on to turn over millions of dollars each year.

Bedshed

your sea For of Bedshed’s exciting and rewarding The per rch part Fec franchise business, contact National sTops her T Fra nchise Manager e Business Development To find out how you could become a

Greg Prussia on +61 (0) 447 891 158 or visit bedshedfranchise.com.au

12 business franchise MaGaZine

Fr anch Due Dil ise igence a Law yers

you need tiPs on wHa t before to investigate you buy a francHis

laTesT

in fran special

business franchise MaGaZine 13

e

news

cHising

feature

healTh, & BeauT FiTness y Franchis es Harness of Loca ing tHe Power L area Mar keting:

The Key Fr anch To ise

succes

s $4.95 (AUD),

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06 SEp/Oc t 2023

VOL 17 ISSUE 06 sep/oct 2023

7 reasons

to invest in the health and wellness industry

health, beauty & fitness

the buzz around these booming industires sustainable success in fitness franchising comes down to 3c’s

convenience community culture latest news

health, beauty & fitness franchises

business franchise MAGAZINE 27

Want to stay on top of the latest neWs and What’s happening at the forefront of franchising?

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conte nts

health, beauty & fitness franchises In Every Issue 30 What’s New! Announcements from the Industry 32 Cover Story Health, Beauty and Fitness, the Buzz Around these Booming Industries

Franchisee in Action 36 Genesis: A Day in the Life of a New Franchisee

Profile 40 Universal Fitness: A Unique Premium Health Club that is Expanding in Australia and SE Asia

32

Snapshot 46 Jets Fitness: Takes Home 2nd Place in ‘Best Places to Work in Australia’

Focus 44 Accor and Peloton: Australia’s First Hotel Partnership to Incentivise Health and Fitness While Travelling

Expert Advice

34

44

34 Tony Meredith: 7 Reasons to Invest in the Health and Wellness Industry 38 Brian and Prue Keen: The Tricky Bits Around Franchising in the Caring Industries 42 Lauren Clemett: Sustainable Success in Fitness Franchising Comes Down to 3 C’s Convenience Community Culture

36

42 business franchise MAGAZINE 29

franchising feature

Why Now Is The Best Time To Get Into Franchsing Franchising has become an increasingly popular business model in Australia, with a 1.5% increase in market size last year, surpassing $173bn according to IBISWorld. A growing number of aspiring business owners are showing interest in purchasing a franchise since the economic uncertainty of the pandemic.

Subsequent rising consumer physical and mental health consciousness is boosting the gym and fitness industry expansion, making it the perfect time to purchase a franchise with one of the top 4 companies driving market share, Viva Leisure - particularly its largest division, Plus Fitness, which currently operates 200+ locations in Australia, New Zealand and India.

Following steady success since its beginnings in 2011, Plus Fitness recently reinvented its brand and club fit out, offering members an enhanced experience in a highly competitive market. In 2022

40% of franchisees adopted the refit and the resulting growth in member numbers increased revenue by $1/week, equating to +$7m/year, making it the perfect time to consider purchasing a franchise.

When deliberating franchising options, it is important to understand business operations and ongoing support offered.

Compared to other gym models Plus Fitness offers low entry and ongoing costs, a low staffing model, world-class business systems and the best membership deals,

Just Cuts Waurn Ponds owner sells salon after 16 years of small business success

which are key to attracting and retaining customers during a cost-of-living crisis.

Plus Fitness is committed to supporting its franchisees with a network of proven and trusted suppliers to design and fit-out clubs, a designated business performance manager to aid startup and continue to nurture franchisees throughout their journey, and a marketing team to elevate their club from both national and local levels.

Anita Farrell has hung up her scissors and sold her Just Cuts Waurn Ponds salon after 16 years of small business success.

While working in her own salon as a hairdresser Anita discovered she had an allergy to ammonia, a common ingredient in hair colouring products. As Just Cuts salons do not do colouring services, Anita chose to open a Just Cuts franchise.

After relocating to Victoria from Darwin, Anita opened the Just Cuts Waurn Ponds salon in 2007.

“When we’re busy everything flows, I love the momentum of a busy salon. It’s the satisfaction I get of doing a great job and Clients leaving us looking better than when they came in,” said Anita.

“I knew that once I sold my salon my time with Just Cuts would be over. I love the Just Cuts franchising family, so I didn’t want to sell it to just anyone,” said Anita. “I put the feelers out through our Owner’s network, and it sold within a week.”

Anita’s advice for anyone considering a career in hairdressing is to just ‘go for it’.

“Hairdressing will never be replaced by technology and there will always be a market. It’s a career you can do your whole life, and there’s opportunities all over the world from apprentice to salon owner.”

“I’m so proud of the salon, the team and the small business I built here in Geelong.”

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AFL and NRL stars partner with STRONG Pilates

combines rowing with Pilates-inspired movements, utilising an innovative Rowformer and Bikeformer machine. The unique fitness franchise was born after cofounder, Michael Ramsey sustained a sportsrelated ankle injury and discovered Pilates as part of his recovery program, however longer-term, needed a hit of cardio.

Prevalent across both sporting codes, injuries affect more than 57% of NRL players. 3.68 injuries per club were recorded across the 2021 AFL Season, up +180% from the previous season. As official brand ambassadors, each of the athletes will share their own experience with STRONG Pilates, highlighting the transformative effect it has had on their own performance and recovery.

STRONG Pilates has unveiled its 2023 ambassador line-up, partnering with NRL and AFL stars Nicho Hynes, Shaun Johnson, Nat Fyfe and Travis Boak, to showcase the benefits of low impact, high intensity training for recovery and injury rehabilitation.

Designed as a high-intensity, low impact, full body workout, STRONG Pilates

In 2022, Pilates was named the fastest growing fitness genre across Australia and New Zealand by global health club aggregator, ClassPass©. Currently, there are 40 STRONG Pilates studios open across Australia, New Zealand, UK and Singapore, with plans to expand to 100+ studios in the next 12 months. Despite its popularity and rapid growth, males represent a small portion of STRONG Pilates member base.

For studio locations, times and to learn more about STRONG Pilates, visit www.strongpilates.com.au

Loyalty Now partners with Medibank to help Australians Live Better In response to feedback from its members to make Live Better rewards simpler and more rewarding, Medibank has evolved the program for the better. Following a successful proof of concept, Medibank and Loyalty Now have partnered to create a fullyintegrated loyalty and rewards solution, which lets Medibank members link up to five payment cards to more seamlessly earn points when shopping with leading health and wellbeing brands, that can be redeemed for rewards.

Loyalty Now, the leading frictionless, card-linked loyalty technology company, has announced a new partnership with Medibank, one of Australia’s largest private health insurers, to help reward Australians for prioritising their health and wellbeing through its exclusive health and wellbeing program.

Live Better rewards is Medibank’s health and wellbeing program, designed to help eligible Medibank members with hospital or extras cover to live better. Eligible members can earn Live Better points that can be redeemed for great rewards from its range of health and wellbeing partners.

As part of its Live Better rewards partner program evolution, underpinned by Loyalty Now’s proprietary technology, eligible Medibank members can now earn Live Better points at more health and wellbeing brands, including Apple, adidas, THE ICONIC Sport, House, Fitbit, and Onsport.

Medibank’s Lado Botchorishvili, Head of Development and Delivery – Live Better, said, “We’re excited to partner with Loyalty Now to give our members even more opportunities to be rewarded for prioritising their health.

The partnership with Medibank builds on Loyalty Now’s continued growth trajectory, further cementing its position as a market leader in the business-to-business (B2B) card-linked offers (CLO) loyalty and rewards space. business franchise MAGAZINE 31

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Feature article

Health, Beauty & Fitness

The buzz around these booming industries Self-care is a buzz word at the moment and has created a booming industry with many exciting franchise opportunities.

The benefit of becoming a franchisee with the health, beauty and fitness industry means you can practice what you preach! Your drive and passion will shine as you are your franchise’s biggest cheerleader.

Health, fitness and beauty franchises are now bigger than ever from the expansion of easily accessible laser treatments, to innovative and modern skin treatments and cuttingedge fitness facilities leading the way. The stalwarts of the Industry Including hair, nails and gyms have even experienced Innovations and reimaginations which means there are new and exciting opportunities available.

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Our society has become increasingly focused on self-care and a potential franchisee with a passion and expert knowledge of a particular form of self-care is a prime candidate for a franchise in this industry. With the help of fine-tuned business models that come with buying a franchise, a potential franchisee can find success and happiness in their new endeavor. Just about every aspect of the beauty industry is covered by franchising.

From teeth whitening to cosmetics, hairdressing, manicures and pedicures, massages, waxing, tanning, and all the beauty products to keep you looking great, there’s a business opportunity out there for you.

Some examples are: Universal Fitness – is a professional premium training center equipped with the latest innovative equipment. Their high-end market facility incorporates the latest trends in fitness helping their members achieve their goals. They provide exceptional services unlike any other gym in today’s market.

Fernwood Fitness – Noticing the lack of spaces for women to exercise with confidence, Diana Williams opened the first Fernwood Women’s Health Club in Bendigo, Victoria in 1989. From one small club we have grown to 70+ clubs Australia-wide and counting.

Jetts Fitness – is a 15 years strong brand, founded in 2007. Born from an idea to put the customer first, the Jetts franchise model revolutionised the Australian fitness industry with the 24/7 no lock-in contract gym concept over a decade ago.

Laser Clinics Australia – Australia’s most experienced provider of laser hair removal, cosmetic injections and skin treatments, with over 105 locations and many more to come. Believing that affordable, non-surgical cosmetic treatments should be available to everyone, Laser Clinics Australia help all clients look and feel great about themselves.

Get the right advice It is so important to really understand the implications of any documents you sign. It is vital to seek legal advice before signing anything. Your solicitor can assist you with understanding what you are signing and pointing out worst case scenarios which may save you time and money in the long run. Being fully aware of all contractual obligations may be tedious but may save you money and heartache in the future. Likewise having a professional accountant review the business is equally important. The purchase should be transparent and your accountant should be able to do a thorough review before you are committed to the purchase.

Know your franchisor Ella Baché – is Australia’s largest skincare franchise network and leaders in Skin Solutions. We have a long history of helping our Franchise Owners glow with confidence as they take on the exciting task of running their very own franchise, with dedicated support every step of the way.

Just Cuts™ – As a Franchise Owner, you will enjoy the ease of the Just Cuts™ business model, which has been set up for you with operational, training, ordering and marketing systems all built in.

Making the right choice The decision to purchase a franchise is no doubt a difficult one, and with so many successful offerings out there on the market, how do you decide which one is right for you?

Passion for the industry is an obvious must. Franchisors are looking for people who are passionate about what they will be committing a large part of their lives to. If you already love to spend time at the gym, enjoy exercising and living a healthy lifestyle, then that passion for the industry will be a great backbone for building a successful business.

Becoming a franchisee could be a great step towards improving your lifestyle. Once you’ve done the hard yards in establishing the business it could give you more opportunity for flexibility to work around family life, or other commitments.

The price to pay Once you have made the decision about which industry is right for you, the next step is working out whether you can actually afford it!

You must then get with your franchise banker and put together a realistic sum of money you can afford to put into this new venture. This will most likely weed out some systems quite quickly – as the larger, more well-known fitness names come with a hefty price tag.

They are strong, tried and tested and have proven success stories – but you must truly be able to afford to buy into them.

Once you have an amount in mind, you can begin to shop around. You will be able to narrow down your search, but don’t rush. If you get to your shortlist, it is time to direct all your attention to the franchise system and the franchisor.

The franchisor holds the key. The management system, the operational procedures, the leasing agreements, the contracts, and the fees have been generated by the franchisor. Make sure you have frank and honest discussion and try to find other franchisees to chat with. They will often have invaluable experience that they can share with you. The best way to see if you and the Franchise is a good fit is to speak with the franchisor and other franchisees. If you can track down a previous franchisee and discuss why they left the business this could be very beneficial too. Remember you will be working closely with the franchisor so you would hope that the relationship begins well, builds on trust and mostly they are available to assist you.

The hard work begins!

Once you have made the decision to purchase your franchise then the hard work really begins, and that’s where your passion and drive to succeed will be vitally important.

The benefit of being passionate about the industry will no doubt ensure more success and fulfillment in your new franchisee role.

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EXPERT ADVICE: Tony Meredith | Director and Head Coach | Tony Meredith Coaching

7

reasons

To invest in the health and wellness industry

The Global Wellness Institute (GWI) projects the health and wellness economy to experience a strong resurgence post-Covid, and achieve a remarkable average annual growth of 9.9%. It is estimated that by the year 2025, the global wellness economy will reach an impressive value of nearly $7.0 trillion.

Today, generally society has become more aware of the importance of having a healthy lifestyle, and are increasingly proactive in searching for products and services that contribute to their holistic wellness. As an example, even though I’m a Business Coach, I encourage my clients to ensure they’re taking care of their health and well-being, as this is key to their overall business success and prosperity. Without good health, their business will inevitably suffer.

Given the importance of health and wellness on society, there are plenty of reasons to invest in a franchise in this industry, and below are my seven top benefits:

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1

Leveraging Industry Trends

Tony Meredith Coaching focuses on helping business owners Grow Sales, Increase Profits, and Regain Time.

Tony Meredith Coaching started in 2018 and works with hundreds of small-medium businesses across Australia, in the areas of Franchising, Retail, Services, Manufacturing, and Trades.

Franchisees can take advantage of popular trends and consumer preferences in the industry, whether it be in fitness, wellness, organic food, and alternative therapies. These trends present numerous niche opportunities that cater to different interests and expertise.

Embracing these trends and meeting the changing demands of health-conscious consumers positions franchisees for long-term success.

Tony has over 25 years’ experience working for some of the world’s largest corporations in a variety of senior sales and leadership roles. Contact Tony and his team if you want to grow an outstanding franchise business. info@tonymeredithcoaching.com.au https://tonymeredithcoaching.com.au/ https://www.linkedin.com/in/tony-meredith-coach/https://www.youtube.com/channel/ UCMf8_PyA5vWUTTrmdbmAIwQ

2

Increasing Market Need

The health and wellness industry is booming and its growth shows no signs of slowing down. With the growing focus on preventive healthcare, holistic well-being, and self-care, there is an increased need for health and wellness products and services. Investing in a franchise in this industry allows franchisees to enter a market with a large and expanding customer base, increasing the likelihood for long-term business profitability.

3

Established Brand and Business Model

Investing in a franchise enables franchisees to partner with a well-known brand and a ‘tried and tested’ business model. Franchisors have years of knowledge and experience, and have dedicated time to build their reputation, customer loyalty, and operational expertise.

When franchisees invest in an established health and wellness franchise brand they are minimising the risks associated with starting a business from the ground up, leading to a greater probability of achieving successful business outcomes.

franchise owners. Valuable insights, best practices, and innovative ideas are exchanged constantly, creating a supportive community that increases the likelihood for franchisee success. As the saying goes, “A rising tide lifts all boats.”

4

6

Educational Guidance and Assistance

Comprehensive training and ongoing support from your franchisor is another reason to invest in a health and wellness franchise.

Training resources typically include franchise system programs, operations manuals, marketing strategies, and assistance with site or territory selection. These training resources provide franchisees with the knowledge and skills required to effectively and efficiently run their health and wellness franchise.

5

Networking and Partnerships

Being part of a franchise brand exposes franchise business owners to a larger network of franchisees. This level of support and networking fosters knowledge sharing, collaboration, and support among fellow

Individual Fulfillment

Enabling franchise business owners to merge their personal values with their business aspirations is what investing in a franchise is all about. Even more so when it’s a franchise that sells health and wellness.

Investing in a health and wellness franchise provides an opportunity to simultaneously add significant value to the lives of your customers and follow your own passions. This means that franchisees achieve alignment of their values and goals, whilst pursuing a purpose-driven and gratifying business experience.

7

Healthier Work-Life Harmony

Achieving work-life harmony is another benefit of investing in a franchise. Investing in a health and wellness franchise allows franchisees the freedom to harmonise their

work and life, whilst promoting this same concept to their customers. Franchisees have the ability to practice what they preach (or sell), adopt healthier habits, manage stress effectively, and create a more harmonious integration between work and personal life.

Ultimately, this all leads to living a more balanced and fulfilling life, which is why most franchisees get started in the first place.

In summary...

Whilst this list of seven reasons is not exhaustive, it provides a high-level perspective on why you should invest in a health and wellness franchise. Essentially, if health and wellness is your passion, then I believe that investing in a franchise in the health and wellness industry could be a wise choice for you. As a business coach, I work intensively with my clients to focus on creating a positive impact and making a difference with their customers everyday. This focus is even greater when your franchise is selling health and wellbeing. Imagine yourself going to your business everyday and helping your customers live a longer, healthier, and more fulfilling life. Not only does this sound like a worthy ideal, it’s also an outstanding franchise business opportunity. v business franchise MAGAZINE 35

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franchisee in action: Michael Knight | Genesis Health + Fitness

A day in the life of a new franchisee team has been absolutely amazing. Without their guidance I would be wheel spinning at times.”

What does it take to open a $2 million gym as a new franchisee?

It’s a huge undertaking, especially when it’s your first, and co-franchisee Michael Knight is tackling the adventure with enthusiasm and a solid suite of skills that he has built over more than 20 years as an entrepreneur.

Here he shares his experience so far and his advice for anyone taking on the new franchise journey no matter the industry.

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For Michael and his fellow investors, the decision to go down the franchise route was an easy one.

“I was ready for an industry change. I have plenty of experience in people, sales, business and marketing that I knew I could draw on for this new venture and I’m very passionate about fitness and health – I have been for most of my life. However, I knew the smart way to open a gym was with a trusted franchise partner who has the industry expertise. It was an easy decision, as was the choice to go with Genesis – they are very well established, a trusted brand and they have strong values.

“The support we have had from the Genesis

The new site is located in the suburb of Mickleham in Victoria, where Michael has lived for more than 8 years – it was being a local that alerted him to the opportunity.

“There is nothing like this in the area – there is a huge gap in the market for full-service gyms. Going into a venture like this, I knew it was all about location and we’re very confident we will be meeting an untapped need for the local community.”

The decision was swift one; after initial meetings and information sessions with the Genesis team, there was only one month between the initial enquiry to with Genesis and signing the contracts. to signing a franchise agreement and securing the territory.

Michael’s three top tips for getting a new franchise ready to open are:

1 2 3

Choose the right franchisor and brand, plus location and demand. A business is all about proving a utility to an area that lacks that utility.

Go all in. Make sure you have the time to dedicate to nailing your opening and get a great core team around you asap.

Choose something you’re passionate about or really interested in – it helps you to generate more energy when you’re excited to get things done.

“

I was ready for an industry change. I have plenty of experience in people, sales, business and marketing that I knew I could draw on for this new venture and I’m very passionate about fitness and health.

”

“It will be a 9-month process from initial idea to opening. Having a great financial team and background plus great accountants and lawyers goes a long way in the process of setting up a business. You also need to put a fantastic team around you, which partnering with Genesis Fitness does. This then allows you to become the Chief Believe Builder for you team and customers and focus on the launch, signing members up and recruiting staff from the area to be part of the journey.”

Genesis Health + Fitness Mickleham will feature Reformer Pilates, Coaching Zone, yoga classes, sauna, strength and conditioning equipment, fully equipped Cardio Studio, a functional training space, personal training and unlimited 24/7 access.

Michael is putting aside working day-today in his other business venture to focus solely on the new gym. As Michael and his team work towards an opening date in late September, he’s working hard driving the presales ready for opening, working with the project team at Genesis through the design and contract phase, recruiting staff and undertaking training from the Genesis HQ support team to be ready for day one of operating. He says it’s hard work but he

lives and dreams the project and is driven by passion

with local businesses and have 7 on board so far.”

“I wake at 5am, motivated to get into the home office to action emails and review sales reports, this helps in setting the daily agenda for the team. I then have family time to take our kids to daycare and kinder and then head into work for pre-sale activities. We have been here for 13 weeks so far and have signed 1200 members to the gym opening in 10 weeks with ambitions of opening with 2000 members. We’re also organising partnerships

“The days can also consist of meetings onsite with developers, head office staff, builders and trades to review the construction of the gym and set up training sessions needed to equip staff for day one of operation.”

Michael has hired a team of 12 with 25 external fitness instructors to prepare for day 1.

“We’ve taken the time to get the right people with the right attitudes and skills.” v business franchise MAGAZINE 37

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EXPERT ADVICE: Brian Keen | Founder | Franchise Simply

The tricky bits around franchising in the caring industries Beauty, health and fitness fit into this category so well

These are growth areas in business today and the latest franchise data shows that at least 9% of all franchise groups fall here and I think it is higher because some will fall into the general services or retail categories and not be picked up. Beauty for instance is not categorised separately.

This group is only going to expand.

The thing is the franchise model – well, most business models – often require their franchisees to both make sales, deliver the product, and sometimes handle complex tech too in one way or another.

This is how the traditional franchise model works in areas such as retail or the restaurant industry where you put business orientated people in as franchisees.

‘Simple’, most prospective health or fitness franchisors say when I first deal with them. ‘I 38 business franchise MAGAZINE

can do it - so why can’t I find franchisees who can do it too?’

The thing is, in the caring industry, we are dealing with caring people But generally, those of us great at delivering a caring service to wonderful customers are not so great at business, especially marketing and sales.

Try to force it to happen and experience tells me it will be difficult to find franchisees and, if you do, the result can be uncomfortable at best for both of you.

Mix it up However, there is hope. But you must be flexible in your approach to business to make it all work.

They must have the skill (or at least the ability to learn the skill) to do the job And they must be able to deal with your customers in a caring and empathetic way – this is a caring industry after all, and people skills will be important if you want ongoing recommendations and testimonials.

• Think about the business tasks you want them to do.

Hiring and firing and managing staff Managing the money in and out Local area marketing – what does this entail and is it crucial for the growth of the outlet?

Daily administration tasks.

• Understand the basic personality profiles

What we have found is you need to:

It really helps to know how people have different personality characteristics. We are not all the same.

• Think about the characteristics of the person you want to deliver your product or service.

Gentle, risk-averse, caring people good at listening and empathising generally don’t like to deal with conflict, directly asking

The business models There are a number you can choose from.

• A company model using staff.

• A company model using contractors.

• The franchise model using franchisees.

We find most use some kind of hybrid.

Here are examples showing journeys and the final outcomes for a couple of our customers and one who is not.

The health example…

Brian and Prue Keen Brian Keen has been involved in the franchise industry for more than 30 years and Prue has been involved with systems and business for as long. Together they founded Franchise Simply, Systems2Grow and Microloan Foundation Australia. Brian’s on-the-ground business experience as a multi-unit franchisee, franchisor and consultant helping many of the big names create their own franchise systems and growth over the years combined with Prue’s structured approach has been fed into Franchise Simply, helping today’s SMEs and Franchisors grow their business by franchising. www.franchisesimply.com.au | www.systems2grow.com

for the sale, managing business admin and they won’t do it.

Entrepreneurs are drivers, good at strong networking, making difficult business decisions, are not often great at the communication style needed in these industries – they are not good at listening.

• Then work out how you are going to get the work done and where. In other words, what will the people delivering your product do and which tasks need to be taken away and done by a head office marketing and sales team for instance.

• And build your business around these decisions • Remain flexible because as your business grows you may find you have to adjust the model you choose.

A hybrid mix of contractors and casual staff was one solution that worked.

However, this left a huge deal of work for her at head office managing the money, marketing, sales and especially the negotiations with the nursing homes for significant contracts, and if she was to expand she needed to find a way to delegate these tasks.

The answer lay in creating franchised regional outlets, which had responsibility for managing:

A nurse I know came to me wanting to franchise her specialist medical care clinic.

• Local area marketing and sales

This a medical service that must be administered by someone medically trained at least to the level of a registered nurse so my nurse customer thought everyone would be like her, good at delivering the job and managing the clinic (after all this is what all good hospital nurses do – look after patients and the admin).

• Massage therapists

It didn’t happen – not in the franchise model anyway. Our nurses are careful and don’t like risk and, at the end of the day, nurses were not prepared to take on the responsibility of running their own business.

It didn’t work because the massage requirement contradicted the business requirement and they had to put in business managers.

The outcome today for that business is wonderful. My nurse and her businessorientated partner now have about 25 outlets across Australia, and we are introducing them to prospective JV partners overseas.

But they have grown the group in a companybased model, each outlet being managed by a staff member who is a registered nurse responsible for running the outlet in accordance with training, carefully crafted and accessible cloud-based procedures for both clinical practices and management, and a well-designed and executed support system.

Marketing, sales, financial control, and all other business matters sit at the head office level.

A massage therapy model…

At the same time, we were approached by a business person wanting to franchise her massage therapy business servicing mainly nursing homes.

She knew she could not franchise the massage delivery. Massage therapists are gentle souls not interested in dealing with what they see as confrontation. All they wanted was to be given the address of the job so they could go and deliver the massage. Even asking for the next appointment was often too difficult.

• Contracts with nursing homes • Therapist job allocation and quality • Their own business The thing is my customer was very clear she wanted this franchisee to also have massage experience, so they understood what it was all about.

Today, they have a thriving business with regional offices run by business-orientated managers who could just as well be franchisees.

The pool example…

Finally, I must go back to Poolwerx’ hub & spoke model as an example of the most successful flexible model I know.

They have a mix of: • Pool shops selling pool care product These are franchised by business people managing all aspects of the business • Mobile vans servicing pools Some are owned by lone franchisees who can own multiple vans Others are owned by the local Poolwerx shop who may also own multiple vans • Nominated suppliers who deliver pool care product to the vans and shops The moral of the story is – be aware of your people and how they are most successful at looking after your customers. Then build your business around their characteristics so they can be as successful as they can be at that job.

Be flexible… v business franchise MAGAZINE 39

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profile: Universal Fitness

Universal Fitness

A unique premium health club that is expanding in Australia and SE Asia.

Universal Fitness Group is a highend Health & Wellness provider, with a five-star offering, the product provides exceptional facilities which promotes our services for all levels of fitness in a clean and safe environment that creates a second home for our members & guests.

It is a professional premium wellness and fitness training centre, incorporating the latest trends in today’s industry all under one roof.

Our vision is to provide our members with a unique fitness and wellness experience while having a strong focus on providing a practical lifestyle to our members in an upbeat, friendly, yet adult-oriented atmosphere. We deliver the highest level of personal service and attention to our members.

We strive to enhance the quality of life in our communities, reaching different cultures across the globe, we achieve this by building a fitness and lifestyle experience to suit every member’s individual goal. Making every member and team member feel a strong sense of belonging. Universal Fitness is not a facility but a club where every member’s goal are the goals of Universal Fitness.

Our Values People We value our employees, we act with integrity, respect, and equality. We value mutual respect, consideration, open communication with a healthy work life balance.

Innovation We are empowered to be creative and develop new products and services of the highest quality. Always having our team and our members at the forefront.

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Excellence in Member Service Always Professional (visible, approachable, knowledgeable)

Safety We have absolute commitment to ensure safety is always first in everything we do.

Integrity We will always strive to do what is right for our employees and members.

We offer multiple tiers of membership to attract and target the wider community from the body builder, go-at-it alone customer, athletes, corporates all the way to the mind body wellness customer. The way in which we achieve this is to combine power and strength training, calisthenics, functional and group classes, holistic wellness, recovery, personal training, and performance training. Incorporating an advanced digital connectivity experience, with tracking and enhancement capabilities.

Universal Fitness Group offers franchise owners an opportunity to provide their members with multiple revenue streams, the latest fitness product trends as well as a unique premium offering that leads the

Fitness is not a facility “butUniversal a club where every member’s goal are the goals of Universal Fitness.

”

Australian market with member experience.

Choose your level of involvement across our category portfolio from our wellbeing concept right through to our premium deluxe models.

Universal Fitness Group will be the first and only premium health and wellbeing franchise now available to the public as we are looking to expand in selected territories across Australia and into South-East Asia.

We are currently offering no franchise fees for a limited time only, with options to either invest and allow us to take on the operations and day to day management, or run the business yourself with the support from our team. Our team has over 50 years’ experience in the fitness industry from previous competing companies in roles such as head of operations, fitness managing, dual club support and state sales management.

Universal by name, local by results. www.universalfitnessgroup.com.au

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EXPERT ADVICE: Lauren Clemett | Keynote speaker, International award-winning Neurobranding Specialist and Best Selling Author

Sustainable Success in Fitness Franchising Comes Down To 3C’s -

Convenience Community Culture

In an era where wellness and health have taken centre stage, fitness franchising, one of the major industries hit by the pandemic and forced to adapt to survive, has emerged as a robust and thriving industry.

However, as the fitness industry has grown, so too has the competition, and in order for a franchise fitness brand to not just survive, but thrive, it needs to adapt to what people want more now than ever before.

A cornerstone of this success is the strategic focus on three key elements: Convenience, Community, and Culture.

Successful franchise gyms and health clubs not only naturally attract members but they know how to actively create long-lasting loyalty. As they say, it’s not a sprint, it’s a marathon in business, but this is where the hard work really pays off.

1

Convenience: Where and When You Want It

Convenience is the golden ticket in today’s fast-paced world where people yearn for flexibility with fitness solutions that seamlessly integrate into their daily lives. Embracing this need by offering members the ability to participate when and where they desire is a key to success. Whether it’s a session at the gym, a virtual class at home, or a visit to any franchise location across the country, the modern fitness franchise provides a seamless experience. That’s a challenge for many current models and something worth investigating if you want to survive and thrive in a highly competitive space.

Sonny Ivanovic, who started one of the first F45 Studios in Mooloolaba in 2014 has seen a massive shift by the franchisor to listen more to the franchisees who are at the coal face and understand exactly what customers want. “it’s all about authenticity’, he says, “people are looking for more than just a cut price deal, they want to align themselves with the product”.

F45 has had its difficulties but now with new ownership at the top, Sonny is feeling very positive about the future. “HQ is definitely listening to the franchisees more now than ever before, we have a franchise council now and programming that represents the market demand”. This includes scheduling more resistance training, heavier weights and a strength pack of programs to cater to demand for a flexible product.

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Franchises who have embraced the holistic approach to wellness, recognising that health isn’t just about getting up a sweat or lifting weights and offering a range of services under a single membership umbrella have a solid foundation for growth. This not only appeals to those looking for a comprehensive approach to well-being is adds to the range of services you can offer, incorporating physical fitness, nutrition guidance, mental wellness, and more, all under the same brand.

2

Community: More Than Just a Workout Buddy

A vibrant community is the beating heart of any successful fitness franchise. While individual goals and preferences may vary, the shared desire for connection and belonging remains constant. Franchises who cater to a diverse range of needs and personalities, whether members come for the intense workouts, a relaxing cup of coffee, or engaging conversations. When you can make the franchise become a place where members feel part of something bigger than themselves, you create a community they can connect with. The secret of course is to decide what sort of community you want to foster, so you naturally attract exactly the right audience, those who want what you have.

Sonny says “sustainable success is about having a team who live the

Lauren Clemett is a Keynote speaker, International award-winning Neurobranding specialist and best selling author with over 25 years brand management experience. Lauren shares how to overcome overwhelm and lead with direction, purpose and meaning, making marketing your professional services a walk in the park! www.yourbrandtruenorth.com

brand, not just a gimmick to attract clients.” He knows that the brand focus is on creating a safe space with good programming and great coaching is the key. “People are definitely looking at more than just the cost of membership, they want to know exactly what they are going to get out of it and community and connection is a massive payoff for them.”

A vital aspect of community-building any fitness franchise involves personalisation. More than just remembering their name when they arrive, members want to feel valued as individuals, not just as part of a crowd. Successful franchises allow a bit of flexibility in their programs, enabling trainers to tailor services to cater to specific needs. This individual touch creates a sense of investment and trust, strengthening the bond between the member and the franchise brand, making them even more loyal.

3

Culture: Where Loyalty Finds Its Home

Building a strong culture is the cornerstone of enduring success in fitness franchising. A gym membership isn’t just a transaction—it’s an experience, a lifestyle, even a family. The analogy of joining a cult holds true here; true-blue members stay loyal through thick and thin.

Referral marketing thrives when a culture is so enticing that members can’t wait to bring their friends and family along for the ride.

As an owner of no less than six F45 studios over the years, currently operating out of Birtinya on the Sunshine Coast and the new Airlie Beach studio, Sonny is adamant that the owner has to set the tone for the franchise. “It all comes from the top down and members like to know the owner, regardless of the franchise brand.” Far from the concept of relying on the franchise brand to create the culture, he believes franchisees play a massive part in driving the connection.

“Active owners who participate in the running of the gym, with career pathways for the coaches, set an example for the entire operation.”

The essence of creating a culture is inextricably tied to the atmosphere a franchise creates. It’s not just about the machines and the music; it’s about the relationships forged, the memories made, and the progress celebrated. Encouraging members to meet, connect, engage, and develop friendships goes beyond the workout. It’s about nurturing an environment where individuals feel at home, accepted, and encouraged.

Injecting Energy and Personality: The Leader’s Role In the competitive world of fitness franchising, leadership isn’t confined to running a business—it’s about living and breathing the brand. Injecting your energy and personality into the franchise elevates it from a mere establishment to a movement. When members witness leaders who embody the values they stand for, they feel inspired to do the same. The leaders become role models, shaping the culture and setting the tone for the entire community.

Franchise head offices would do well to embrace the flexibility and function of their franchisees to drive sustainable success, adding the all important fourth C of communication. Inviting active participation in decision making, with open channels for communication and feedback on programming, marketing and management from those owners who are invested in the success of their business as well as the longevity of the brand.

The triumvirate of Convenience, Community, and Culture is the strongest foundation which successful fitness franchising is built. Add great communication to the trio and these elements help you transcend the boundaries of a traditional fitness brand and elevate it to a space of inspiration, camaraderie, and flexible, functional, holistic well-being.

By embracing these principles and injecting passion and personality, franchise owners can lead their businesses to greater heights, and help deliver that all important lifeblood for the business - referrals, recommendations and 5 star reviews! v business franchise MAGAZINE 43

franchising feature

focus: Accor and Peloton

Accor and Peloton Announce Australia’s First Hotel Partnership to Incentivise Health and Fitness While Travelling Peloton Bikes now available in 50+ Accor hotels, resorts and apartments across Australia; loyalty points earned for workouts completed during guests’ stay New data reveals that maintaining a healthy regime is important to Australians when travelling.

Australians will now be able to earn more than just endorphins after a workout when travelling, with leading fitness brand, Peloton, and Australia’s largest hotel operator, Accor, announcing a new partnership today.

Following the successful launch of Peloton into select Accor hotels around 2022, the expanded agreement will see Peloton Bikes installed in 44 business franchise MAGAZINE

more than 50 of Accor’s most popular hotels, resorts and apartments across Australia.

Plus, in the first of its kind program in Australia and for a limited time, guests will be rewarded for working out with Peloton with the ability to earn 100 ALL - Accor Live Limitless Reward points when they workout on the Peloton Bike or the Peloton App during their stay at one of the participating Accor hotels, including Mövenpick Hotel Melbourne on Spencer, Pullman Sydney Hyde Park, Sofitel Sydney Darling Harbour, Novotel Perth Murray Street, and Peppers Soul Surfers Paradise. Guests simply need to show their workout in the Peloton App at the hotel front desk or in the gym, scan the QR code provided and register for the offer prior to check-out to redeem. The points can be redeemed for their next holiday or to unlock tickets to some of the most popular concerts, shows and sporting

events around the world.

At all participating Accor properties, Australians will now be able to continue their health and fitness routines during their stay, thanks to Peloton’s flexibility and variety using a Peloton Bike or the Peloton App. Whether it’s mirroring a strength workout from the Peloton App to your in-room TV, enjoying a cycling class in the hotel gym on the Peloton Bike, or taking an outdoor walk or run around a new location via the Peloton App, there’s something for every Accor guest to enjoy. Peloton’s 57 instructors lead live and on-demand classes across 16 different fitness modalities - from yoga and stretching to walking, running, cycling and more, so no matter your preference or fitness level, Peloton will keep you motivated and keep you moving.

New data reveals Australians’ desire for health when travelling To support the expanded launch, Peloton and Accor commissioned research with YouGov to uncover Australians’ attitudes to health and fitness while travelling for work or leisure.

The findings revealed that maintaining their current fitness regime when travelling is important to Australian travellers.

• Two in three Aussies (66%) surveyed said that maintaining their health and exercise regime when on holidays was important to them, with Millennials more likely than Gen Z and Gen X to say sticking to their regime is extremely important (37%, compared to and 21% and 24% respectively).

• When it comes to business travel specifically, among the 50% of Aussies who travel within Australia for work, 76% - the equivalent of 7.5 million people - said that maintaining their health and exercise regime when travelling was important to them. In relation to what Australians are looking for when staying at a hotel for work or leisure, the majority (68%) would prefer to exercise using hotel facilities when they are in a new destination, with many stating that the opportunity to try new fitness experiences would enhance their stay.

• Two in three Gen Z and Millennials (67% respectively) agree that the opportunity to try new fitness experiences is likely to positively impact the quality of their hotel stay.

Amanda Gilmore, Country Manager Peloton Australia, said: “Whether Aussies are travelling for work or leisure, our research tells us that they’re making health and wellness a priority. We’re thrilled to introduce Peloton to more Australian travellers and also provide the vibrant community of Australian Peloton Members access to Peloton while they’re staying at Accor hotels across the country. With expert instructors, thousands of classes and a Member community by your side when you need it, Peloton offers an expansive range of classes that are adaptable for every level and ability, so you can get a workout boost whether at home, or travelling.”

Sarah Derry, Chief Executive Officer, Accor Pacific, added: “At Accor, we’re always looking at how we can integrate health and wellbeing in meaningful ways throughout the customer journey, to deliver an authentic and holistic wellness offering. We want to provide guests with an added incentive to keep up their fitness while they stay with us, which is why we’re delighted to introduce the

first ever ALL Reward points promotion for Peloton workouts completed in our hotels.

Every point earned can be redeemed with Accor or one of our partners, and make a real difference to our guests’ wellbeing.”

Gen Z eager to take advantage of loyalty points According to the research commissioned, two thirds of Gen Z (66%) admit they would be motivated to maintain their health and fitness goals while staying at a hotel if by doing so they could earn loyalty points and incentives towards their next holiday experience, which is more likely than Gen X (54%) and Baby Boomers (32%).

Two-in-three Aussies (65%) who travel domestically for business share this sentiment, with 30% of business travellers saying they would be much more motivated.

Findings also revealed that 75% of people surveyed said that due to the rising costs of living, they would be more likely to book their next hotel stay using loyalty points and programs that provide access to discounts and promotional deals.

For more information, visit https://all. accor.com/australia/thematic/peloton. en.shtml

*To qualify for the 100 Reward points, the guest needs to show their completed workout in the Peloton App at the participating hotel front desk to redeem and scan the QR code to register for the offer prior to your checkout. Offer valid only in participating hotels in Australia for a limited time.

business franchise MAGAZINE 45

franchising feature

snapshot: Jetts Fitness

Fitness franchise takes home 2nd place in ‘Best Places to Work in Australia’ With Australia’s job mobility rate at the highest in a decade – sitting at 9.5% for a second year in a row, fostering great company culture to maintain employee retention is of the upmost importance.

And this is exactly, what home-grown Jetts Australia have been recognised for, rising from seventh to second place in Australia’s 2023 Best Places to Work

by WRK+.

To help determine the Best Places to Work, an engagement survey is sent to all team members with Jetts Fitness climbing higher up the ranks each year, rising to second place from #13 in 2021 and #7 last year. Jetts scored over 90% across all three areas of the engagement survey - relationship with work (90%), team (94%) and organisation (92%). Furthermore, their eNPS (employee net promoter score) came in at 94%.

With research showing the majority (66%) of Australian employees say culture is more important than strategy or operations, they also agreed that top cultural priorities should include recruitment and retention, digitisation, health and safety and collaboration. In fact, organisations with a distinctive culture have better business outcomes with a 48% increase in revenue, 76% in employee satisfaction and 81% in customer satisfaction.

Perks such as birthdays off, free gym memberships and discounted fitness products assist with team satisfaction and motivation, while their Employee Assistance Program (EAP) and Jetts Training Academy offers a range of courses for professional development and support.

Elaine Jobson, CEO of Jetts Fitness commented, “After last year’s top #10 win, our goal was to surpass this by ranking within the top #5 companies to work in 2023. We are thrilled to have surpassed our goal achieving second place this year. Climbing five places is a true testament to our model, culture and the people that make up our team.”

Mrs Jobson added, “The award is a recognition of the hard work of the whole Jetts Fitness team from our business owners to club managers, PTs to members, our culture is at the heart of everything we do, which is to inspire people to live a better life.

“We enter the awards specifically to gain a better understanding of 46 business franchise MAGAZINE

how to improve to ensure our culture is as great as it can be. It’s amazing to come second but we will always strive to improve year on year,” she says.

Organisations that recognise the key priorities for their employees can proactively design policies and culture that foster employee retention. This involves staying connected, actively listening, engaging with employees, and understanding their perspectives.

Employee engagement is critical, as those who are invested in a company’s mission will find purpose in their work and display greater dedication to their roles.

Mrs Jobson says that this recognition is invaluable given the feedback comes from their team directly each year – which flows through to the delivery of their people strategy to ensure they can continue to improve and continue to put people first.

“The feedback provides us with the reassurance that our team members love coming to work and so our purpose is not only to inspire our members, but encourage our team to live better, healthier lives as well. Not only does a good workplace culture have a positive impact on employees, but it filters through to the customers, making their experience more enjoyable too,” she says.

“Over the past 15 years, we’ve dedicated our time and energy into being an employer of choice so that we attract and keep the best talent. Our culture, the Jetts Way, has always been ingrained in everything we do, and motivated, happy team members is at the core of this.

“Investing in our team’s health, training, development and mental wellbeing contributes to our positive workplace culture and ultimately, our ongoing recognition as a great place to work,” Mrs Jobson said.

For more information about memberships, careers or becoming a business owner, visit https://jetts.com.au/

Info@franchiseready.com.au Info@franchiseready.com.au www.franchiseready.com.au www.franchiseready.com.au

Franchise Franchise Ready Ready are are proud proud recruitment recruitment partners partners of of more more than than 30 30 Brands Brands

business franchise MAGAZINE 47

franchisor in depth: The Drug Detection Agency (TDDA)

A business that makes a difference When it comes to making a positive impact in workplaces and communities, few franchises can rival TDDA (The Drug Detection Agency). Born out of a desire to create safe environments in 2005, TDDA is now the industry leading drug and alcohol management partner in testing, policy and education across Australasia, completing over 250,000 tests annually.

The company provides health and safety focused services that keep drugs and alcohol out of the workplace. Using a range of testing technologies the company helps business keep employees and other people safe at work, on the roads, and wherever else drug and alcohol risk is present. It provides policy design services to ensure that workplace policies are fit for purpose as well as education sessions for employers and employees. When a company hires TDDA they know the brand is synonymous with high quality testing, exceptional service, and importantly, legal compliance.

Glenn Dobson Chief Executive Officer | TDDA 48 business franchise MAGAZINE

Holdings Ltd, offers aspiring entrepreneurs an opportunity to be part of a successful business that truly makes a difference.

TDDA prides itself on being straight-up, keeping things straight-forward and doing the job the right way the first time. In a complicated, technical industry it likes to keep it simple and in line with legal requirements. Our head office continually strives for excellence by investing in research, implementing innovative solutions and acting with integrity. TDDA’s focus is creating safe and efficient workplaces, it’s not about catching, punishing or judging people – this is what drives TDDA. TDDA differentiates itself from its competitors through:

The company’s DNA

• End-to-end services: The franchise offers a complete service from policy development to testing (with both fixed and mobile clinics) training and program maintenance using data analysis. This makes TDDA a true partner for clients as they manage risks in their workplace.

Founded by Director Kirk Hardy, a former New Zealand Drug Squad Police Detective, the franchise expanded across the Tasman in 2012 and continues to grow with over 300 staff, 65 clinics and 90 mobile clinics.

The company, now backed by Healthcare

• Accreditation and compliance: TDDA holds ISO17025 accreditation for workplace substance testing in Australia and New Zealand, ensuring operations meet rigorous international standards in quality management and competence.

Last week, Rod conducted an • Proven business model: There is an “ increasing demand for drug testing in exceptional meth testing training TDDA also partners with accredited labs to ensure results are accurate and can be relied upon should they need to meet a legal challenge.

• Expertise and Innovation: Commitment and investment into research and development ensures TDDA stays knowledgeable on the latest industry trends and technologies. TDDA has strong relationships that extend across Australasia, the USA, South America and Europe that afford them access to important industry information. This commitment to staying ahead was evidenced by TDDA being the first to both test for synthetic cannabis in Australasia, and to offer drug detection mobile apps. TDDA also ensures Franchise Owners are well-informed and fully understand the industry in its complexity.

• Electronic Reporting Platform: Our proprietary online platform (Imperans) provides real-time reporting, secure information storage and trend analysis for clients and ensures TDDA businesses operate efficiently and effectively.

• Flexible, 24/7 Service: Purpose-built mobile clinics ensure clients’ needs are met promptly. This flexibility makes TDDA an attractive testing partner.

Franchisees are confident knowing that they have a simple system and the tools to provide high-quality, unparalleled services.

A structure of support, a network of commitment With TDDA, Franchise Owners are business owners. We are the only Trans-Tasman drug testing franchise with an ownership model, and it has proven advantageous. The franchise structure is designed to empower franchisees to operate independent but well-supported businesses.

Master Franchisees have the right to operate in specific, mapped out regions, and Franchise Owners operate under the Master

session for us via Teams. Rod’s ability to explain complex concepts in clear and understandable manner was truly commendable. His use of reallife examples further enhanced our understanding, allowing us to grasp the material with ease. As a result of the training provided by Rod, we now feel confident and prepared to handle meth testing tasks.

workplaces aligned with health and safety requirements and TDDA has proven to be a viable investment opportunity, growing every year since its inception. This growth has been driven by a superior level of service, commitment to clients and to innovation. In 2022, the number of tests completed by TDDA franchisees equated to just over 550 drug tests every hour of every day that year.

training and ongoing ” • Comprehensive support: New franchisees undergo a

- Abel Raj, General Manager Kewdale & Perth CBD.

Franchisees. Each franchise begins with a Franchise Owner and a mobile clinic (testing van). Franchise Owners are responsible for services, local business development and general operations. Franchise Owners are supported by their Master Franchisee’s team and as their business grows, they can expand by taking on employees and additional mobile clinics.

Relationships built on communication The best way to support new and existing franchisees, and to evaluate whether TDDA is a good fit for a potential franchisee, is through open communication. Building a relationship through conversations and information sharing allows franchisees to learn, grow, and make informed decisions.

New business owners collaboratively develop a business and budget plan. When a franchisee commits to a territory, further training is provided to ensure they feel confident to begin building a successful business.

residential training course in Auckland, where they learn from internal and external experts. Ongoing training and coaching through our unique Franchisee Mentoring Program (FMP) ensures continued success.

Marketing and technological support is also supplied by head office.

Franchise Owners are encouraged to participate in the TDDA FMP to collaboratively learn new and different ways to develop their businesses.

• Territory-based system: We worked with a leading Australian territory analyst and mapping expert (Spectrum Analysis) to map territories into equitable areas that consider industry type and target markets using units of demand. There are a number of defined territories within each Master Franchisees region. This provided us with a conservative performance base for benchmarking.

• Reduced start-up costs: Franchisees investing in multiple territories benefit from reduced set-up costs.

Being part of team TDDA

• Individual ownership: All franchisees are individual business owners, which promotes commitment and consistency of service for clients.

TDDA Franchise Owners have the unique opportunity to be part of a network of businesses united by a strong passion for creating positive outcomes in their communities. TDDA attracts like-minded individuals who are drawn to:

Being part of TDDA is being part of a supportive franchise where individual business owners are unified by a collective drive to create a positive impact in workplaces and communities all while providing top-tier service. v business franchise MAGAZINE 49

q&A: POOLWERX

poolwerx

Q&A

under our belt, and in addition to expert advice, our team offers a range of practical and tangible benefits to all our franchise partners.”

“We pride ourselves on our robust expansion processes, and ability to be ahead of trends, and set a new standard of excellence in franchising that’s respected across all industries.”

“Our Pool School program is delivered to all franchise partners as they join Poolwerx, regardless of your background and experience. Delivered through classroom and practical methods, this program prepares new franchise partners (FPs) to succeed from day one.”

“This training is supported by field visits to ensure our FPs develop an authentic understanding of all concepts and is reinforced by information and modules at monthly business meetings, state conferences, the national Poolwerx convention held annually, and other special events.”

Nic Brill: Chief Executive Officer, Poolwerx Tell us about Poolwerx “Poolwerx was established in Brisbane in 1992 and is the largest pool retail and service business in Australia and New Zealand.

With over 670 vehicles and 180 stores in Australia, New Zealand and the US, we offer franchise partners multiple revenue streams, repeat clients and limited competition.”

“With a brand presence in over 500 territories, our clients have some of the best people and latest technology available anywhere they live or work to take care of their backyard or commercial pool.”

“Our footprint in the ANZ region is expansive and partnerships opportunities in new locations and territories are available.

We have developed a matchmaker program designed to facilitate conversations between prospective franchise partners and owners of existing brick-and-mortar stores.”

“New franchise partners can seamlessly step into established retail stores with a strong client base while independent store owners take advantage of a smooth selling process that maximises their value.”

50 business franchise MAGAZINE

What is your main product/ service?

“Whether you require regular pool cleaning and maintenance, equipment repairs or upgrades, water testing and treatment, or any other pool-related service, we have you covered. We are committed to helping our clients create backyards memories.”

“What’s more, our convenient mobile pool servicing brings our expertise directly to the client’s doorstep, saving time and eliminating any hassle.”

How are you different from your competition?

“When it comes to conversion recruitment, we’re leading the way in implementing this as part of our Partnership Program, which has seen 50 independent stores join Poolwerx over the past 10 years. This program provides an opportunity that not only allows unsupported small businesses to join a larger network but as franchisors, means we gain a ready-made client base and franchise partners who are experienced within the industry.”

What type of person would ‘fit’ your franchisee profile?

“At Poolwerx, anyone can start as a mobileonly business and we have methodologies to get you to a multi-van business and teach you about leadership, then progress to a retail store with a hub and spoke model and grow from there. Some industries will not allow you to have more than one store, but with us, you can, as long as the last one proved successful.”

“Diversification has always been in our DNA. While we started out as a domestic pool service provider, our hub and spoke business model today combines retail, domestic and commercial services. It’s a unique recipe that we found works well and we’re excited to continue to build on this new revenue ‘stream’ now and into the future.”

“What’s intriguing about joining the Poolwerx family is that one doesn’t need to hail from a franchising background to thrive. Some of our most successful franchise partners come from diverse business backgrounds. For example, one of our partners with a banking background now owns one of our largest stores, having crafted a scalable business that sets a new standard for multi-unit partners within Poolwerx and the broader industry.”

“Poolwerx is an award-winning franchise network with more than 30 years’ experience

“Our other latest recruits include seasoned executives, farmers, teachers, and medical

professionals — individuals driven by motivation and skill, seeking a new challenge in the incredibly rewarding lifestyle business we offer.”

How do you look after your franchisees? What support do you offer?

“As Australia’s largest franchise network of pool retail stores and mobile service vans, we’re committed to helping our franchise partners succeed.”

“On top of access to a team of experts in marketing, IT, training, administration and sales, we offer training support from our business development managers, our Poolwerx support centre staff in Brisbane and frequent interaction with fellow franchise partners through peer-to-peer and mentorship programs.”

Shauna Brigden: Poolwerx Franchise Partner, Clarence Valley Tell us how you became a franchise partner. What has your journey been like so far?

“This is reinforced by information and modules at monthly business meetings, our annual convention, training from our Partners in Profits (suppliers) and development season workshops.”

“My husband, Pete, and I joined Poolwerx in June 2022 as a mobile-only operator in Clarence Valley and opened a retail pop-up store by November in 2022, then expanded quickly to a permanent, independent store.”

What are your plans for new systems/concepts in 2023?

“We both came from different professional backgrounds, I was in teaching and he was a farm manager for a large property out west. Leaving behind the familiarities of our previous jobs and diving into business ownership without any experience was a huge learning curve but a really positive one, made smoother by Poolwerx Support Centre staff, Business Development Managers and the FP network.”

“A key focus for us is technology and we’re constantly looking for ways to invest in these areas to improve client experience and allow our franchise partners to be well prepared in tackling any retail or digital challenges they may encounter.”

“We are finalising the rollout of new stateof-the-art water testing software across Australia and New Zealand to better support best practice for our franchise partners and ensure client’s pools and spas are healthy, clean and safe.”

“Our pool service team has a plethora of knowledge when it comes to pool water analysis. This, paired with our new software system for pool testing, means that a Poolwerx water test is much like going to a doctor to get a diagnosis. With our ‘Poolwerx Prescriptions’, we calculate what the pool needs in order to balance its water and provide detailed chemical recommendations based on water activity–another example of how we are implementing new technologies to improve our processes and the overall customer experience.”

“We also offer comprehensive pool servicing, advanced water testing and custom chemical prescriptions to ensure our clients receive the precise care they need to keep their pools clean, clear, and swim-ready year-round.” v

“The initial opening went so well that we decided to extend our pop-up by two months and we got busier and busier from there. Then a small independent pool store became available for sale and that’s the moment we made the move from an unofficial pop-up store to a permanent retail hub.“ “From this acquisition, it gave us direct access to walk-in clients. The previous business had been established for many years and some of the owners had phenomenal reputations around town, so this helped increase our retail sales and value as people were naturally drawn to the pool store that had been there for years.”

“Within 10 months we had gained 110 regular monthly clients which was incredible. The Poolwerx team was so helpful with purchasing the independent store and ensuring we had everything to succeed including the things you don’t think about like safety protocols.”

Why is there a need for this service?

“Servicing your pool is an investment in the longevity of your pool and the wellbeing of those who use it. Regular upkeep is essential for a safe, clean and enjoyable swimming experience.”

“Grafton is relatively underserviced in regards to the pool and spa servicing industry. We saw a gap in the market and acted quickly but mindfully.”

“You need to support each other in small towns and I love that about Grafton – it still has a great community base and feel. The relationships we have with our customers are special to us and we pride ourselves on building a business that cares for their clients and puts their needs above all else.”

What is your advice for those exploring franchise opportunities?

“Do your research and clarify your personal and financial goals. Ask yourself what you hope to achieve through franchising and consider factors such as work-life balance, income potential, growth prospects, and the level of involvement you want in the business.”

“I would also suggest seeking professional advice from a legal perspective and speaking with current franchisees to hear first-hand feedback on their experience, in order to inform your trajectory.”

“Poolwerx provides a whole support team of experts in marketing, IT, training, administration and sales just a phone call away – and the flexibility of being your own boss, free to attend school events or take a leisurely lunch is an added bonus.” business franchise MAGAZINE 51

AUSTRALIA and NEW ZEAL AND

Our Next Feature:

food

franchising

Next month our Special Feature on FOOD FRANCHISES provides the perfect opportunity to showcase your Franchise.

For advertising opportunities please contact Vikki Bradbury at: vikki@cgbpublishing.com.au

52 business franchise MAGAZINE

Australia’s Premier Home Care Franchise Network TAKE CHARGE OF YOUR FUTURE

Have you reached a crossroads in your life and looking to make a change for the better?

Secure your family’s future and make a difference in your community, whilst building a business in the thriving and dynamic home care industry with Right at Home.

GREAT FRANCHISE LOCATIONS: • Five Dock • Caringbah • Randwick • Wollongong • Bateman’s Bay • Melbourne • Adelaide

You’ll enjoy the freedom to grow your own business, with the full support of a top quality, national, home care brand delivering domestic support, personal care, skilled nursing, and allied health services. You do not have to have previous home care or health care experience.

You will employ the care and office staff that you need to deliver and organise services to the community. You will be provided with the necessary training to ensure your service is delivered at the highest standard.

The home care market is guaranteed to grow for the next 20 years. The entry costs and overheads are very low compared with most businesses.

Following rapid growth In QLD, NSW and WA, Right at Home is expanding into VIC, SA, TAS, ACT and the NT with prime territories up for grabs.

Make your dreams come true… talk to Right at Home about a home care franchise today.

1300 363 802 rightathome.com.au

business franchise MAGAZINE 53

profile: Kitset Assembly

Kitset

Assembly

saving client’s time and marriages one flatpack at a time.

At Kitset Assembly Services, flatpack is our business. It’s what we do, we do a lot of it and we’re really good at it!

We’ve assembled thousands of Flatpack products, generating millions of dollars in sales and creating a legendary reputation.

Our business model is extremely simple we assemble flatpack furniture and other flatpack products, for customers, at their home or office, for a fixed fee. No surprises in price means that our satisfied customers refer their friends and family to us. Repeat business is key which is why we provide all our Franchisees with top-notch training on product assembly and customer service. We treat our customers like royalty which is why they love us and you will too!

With a strong foundation built on exceptional customer service and quality franchisee training systems means that partnerships with well-known Australian retailers is ever increasing. Our ecommerce booking platform is described as ‘best in class’ and enables our Franchisees access to an existing network from which to grow their own successful franchise business.

54 business franchise MAGAZINE

So, if you’re the person that family and friends call when they’ve got a flatpack, the person that enjoys putting things together or the one that doesn’t have ‘screws left over’ (no, they’re not spare!)... then you’ve come to the right place.

Flatpack furniture is designed to be easy to assemble, but ask anyone who has ever been faced with building a flatpack chances are that’s not what they’ll say! Many customers simply don’t have the time, tools, or patience to assemble their new furniture. It takes a certain type of person to make sense of complex instructions multiple pieces and what seems like randomly drilled holes and a handful of screws to hold it all together. Not to mention the Allen key... where on earth did it go now? That’s why Kitset Assembly Services is here to help, and if you’re still reading, chances are that certain person is you. So, what can we build together?

Customers love quick and easy. We provide our customers with a fast, quality service that allows them to save time and reduce the stress and frustration caused by assembling flatpack furniture… and that’s the easy stuff. We also will assemble outdoor furniture and BBQs, sheds and cabins, saunas, greenhouses and playhouses, sporting equipment and gyms to

name a few other products. Leave it to us, we are the experts!

The best part of Kitset Assembly is you provide the service to the client and we provide your support. This business is a ‘Man in a Van’ operation - our central office takes bookings and allocates them to the local Franchisee for that area. Our Franchisee then goes out to the customer’s location, takes away all their stress by assembling their flatpack for them and even take away the rubbish afterwards. It is a Win Win. As a Franchisee there is plenty of variety - you’ll get to meet all sorts of different people, and each day you’ll be going to different locations and assembling different items. All we ask is that you love providing good customer service and you take pride in quality flatpack assembly.

It is a very exciting time for our business as we look to expand this proven model throughout the States in Australia. We are looking for people to take up this great opportunity and come help us save marriages … one assembly at a time!

For more information Ph: 1300 352 872 Email: franchiseAU@teamkitset.com

BE YOUR OWN BOSS! JOIN THE TEAM!

GET IN TOUCH TODAY!

Practical and enjoy assembly?

Why not get paid to do it!

Make money doing what you love.

Have more time for the people you love.

CALL TODAY 1300 352 872 VISIT WWW.TEAMKITSET.COM business franchise MAGAZINE 55

expert advice: Emma Tobias | Assistant Commissioner | Australian Taxation Office

Tools and resources to help you this tax time Don’t get caught out in the cold this tax time – take advantage of the ATO’s online tools and resources to help you get your tax done, quickly and simply. Let’s take a look at some of the things the ATO has on offer for small businesses.

ATO Online services and digital self-help tools

answered. At the moment, the trending questions from small business owners include what expenses are eligible for the new small business boosts and what deductions they can claim.

Have you used Ask Alex, our virtual assistant on our website? Alex can answer your questions about tax to help you find the information you need. The Small business newsroom is another great resource for all your tax and super questions. The Small business newsletter is a subscription-based service that provides you with the latest tax and super news delivered to your inbox.

ATO Online services and digital self-help tools are the easiest way to resolve your tax queries. You can save time waiting in call queues as most business reporting and transactions can be done securely and efficiently through our Online services for business.

Our website also has a range of tools and services to make it easier for you to get your tax and super right. Find out about our tax time essentials, online services, learning resources and more at ato.gov.au/sbsupport

Another great resource is ATO Community – our online peer-to-peer platform that allows members of the community to ask and share information about tax and super. With more than 117,000 members and over 225,000 posts, it’s a great way to get your questions

If you use a motor vehicle for business purposes, or run your business from home (even some of the time), it’s worth checking out our small business tax time toolkit for 2023.

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Small business tax time toolkit

The toolkit includes links to useful

information, tools, calculators, learning resources and other support and services, as well as updated fact sheets on: • Home based business expenses – if you’re claiming a deduction for the costs of using your home as a place of business.

• Motor vehicle expenses – if you’re claiming a deduction for motor vehicle expenses for your business.

• Travel expenses – if you’re claiming a deduction for expenses you incur when travelling for your business.

• Digital product expenses – if you’re claiming a deducion for the cost of digital products used in running your business.

• Using your company’s money or assets – if you’re a director or shareholder of a company that operates a small business, and you take money out of your company or use its assets.

• Pausing or permanently closing your business – if you’ve had to pause or permanently close your business.

The small business tax time toolkit is available now at ato.gov.au/SBtaxtimetoolkit and the ATO Publication Ordering Service.

Emma Tobias is an Assistant Commissioner for the Australian Taxation Office in the Small Business line. Her focus is to help support small businesses by leading and influencing their experience across the tax, super and registry systems. Emma collaborates with small businesses, industry partners and government agencies to drive an improved small business experience and digital services. Her area also helps small businesses manage cash-flow and digital readiness, assisting them as they look to recover and succeed after the challenges of the last few years.

The Essentials to strengthen your small business platform will be launched soon, so keep an eye out on the Small business newsroom and other ATO communication channels.

Staying on top of cash flow Good cash flow management practices can give an accurate picture of a small business’ financial position. This allows for the management of unforeseeable events which can help to increase your business’s resilience.

New cash flow resources for small businesses are available at https://business.gov.au/ finance/cash-flow These resources support small business owners to improve their financial literacy so they can better manage their cash flow, meet their obligations, and ask their advisers the right questions.

Small businesses can use them as a self-help tool, or as a shared resource with their adviser to support cash flow coaching conversations.

Small business technology investment boost Small businesses with an aggregated annual turnover of less than $50 million can now get an additional 20% tax deduction for expenditure incurred to support their digital operations or digitise their operations.

Keep your information and business secure Tax time is also a good time to review your own vulnerability to cyber criminals as we expect scammers to be active this time of year. Review how you protect your personal information and learn how to verify or report a scam if you come across something suspicious.

The Small business newsroom has advice and guidance on how to protect your myGovID as well as implementing the Australian Cyber Security Centre’s Essential 8 mitigation strategies to help you protect your business.

Essentials to strengthen your small business Essentials to strengthen your small business is a new free online learning platform with short, self-paced courses to help you improve your business. The courses have been specifically designed for the needs of small businesses. Information is accurate and up to date, and it’s more interactive than the ATO website (you can even test your knowledge with our quick quizzes). You can choose what you want to learn and customise a learning pathway that is right for your business

depending on your lifecycle stage, business structure and industry. You can complete each course at your own convenience, enabling you to stop and save your progress and return to it at another time.

There are currently 21 courses, covering different: • lifecycle stages – thinking about starting a business, starting a business, running a business, changing a business and closing a business • reporting obligations – e.g. if you have workers, or need to report GST or FBT. • learning needs – e.g. if you want to learn more about good record keeping, improving cash flow or growing your business • circumstances – e.g. if you want help setting up a business, want to check if your business is viable or if you are thinking of closing your business.

We will continue to add new courses in the future. Let us know if you would like a course on a particular topic. We’ll develop it if there’s enough interest, and we can point you in the right direction on the ATO website in the meantime.

This applies to eligible expenditure incurred between 7:30 pm AEDT on 29 March 2022 and 30 June 2023. The boost is for business expenses and depreciating assets and is capped at $100,000 of expenditure per income year. You can receive a maximum bonus deduction of $20,000 per income year.

For more information, visit ato,gov.au/technologyboost

Small business skills and training boost The second boost allows small businesses with an aggregated annual turnover of less than $50 million an additional 20% tax deduction for expenditure incurred on external training courses delivered to employees by registered training providers.

The boost applies to eligible expenditure incurred from 7:30 pm AEDT on 29 March 2022 until 30 June 2024. Again, expenditure is capped at $100,000 with a maximum bonus deduction of $20,000 per income year.

For more guidance, visit ato.gov.au/skillstrainingboost Remember, a registered tax professional can help you with your tax and super and is also a helpful resource. v business franchise MAGAZINE 57

franchisor in depth: San Churro Clásico

San Churro’s New Clásico Store Goes Back to its Roots Opening Up a World of Opportunity for Franchise Partners...

San Churro, Australia’s favourite Spanish-style dessert café, is excited to announce the opening of its first San Churro Clásico format store at Karingal Hub, Victoria.

The Clásico model, with its smaller ‘local cafe’ design and back to basics menu range, represents a game-changing opportunity for Franchise Partners seeking to expand their business.

CEO Kerri Wane expressed her enthusiasm for the new Clásico covering off on the key areas stating:

The Clásico Experience: ‘We wanted to recreate the authentic Spanish experience for our customers with a local flavour’.

‘Our design incorporates local community touches like murals and incorporates the natural features of each site, whilst delivering the warmth and fun of San Churro’s famous Spanish sweet treat experience’.

‘Clásico is a nod to our heritage, channelling our first store in Fitzroy with a warm, welcoming atmosphere and a simplified menu which celebrates our delicious churros, hot chocolate, Fairtrade coffee and gelato.’

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New Format and Flexibility ‘The smaller Clásico format allows us to take San Churro’s sweet treat experience to customers in a variety of prime locations including strips, venues and smaller precincts.

This provides our brand and our Franchise Partners with greater flexibility and options as we embark on a journey of significant growth’.

Delivering Sweeter Return on Investment ‘We have applied a laser focus to ensure that we can deliver a strong return on investment for our Franchise Partners, reducing the build price of our traditional stores significantly in the face of strong headwinds. Clásico now adds another string to this bow.’

‘Franchise Partners will be delighted with the efficiencies gained through menu simplification, streamlined operations without compromising their ability to deliver the exceptional sweet treat experience that San Churro is famous for’.

Two brothers, Ramnik and Jatinder, Franchise Partners of the inaugural Clásico store, equally shared the excitement, saying, "It's a dream come true to start our own business with San Churro. The Clásico store model has enabled us to open in a great location in Karingal Hub. We are so excited to introduce our vibrant community to the delicious treats San Churro is famous for."

For more information about the Clásico model or franchising opportunities with San Churro, please visit www.sanchurro. com/franchise or contact Kevin Lacey on 0439 538 465.

About San Churro: San Churro opened its first store in 2006 in Fitzroy, Melbourne, quickly gaining popularity for its authentic approach to the traditional Spanish churros and innovative desserts and treats.

San Churro has since grown to a network of over 56 locations across Australia firmly positioning the brand as the country’s leading dessert chain, and taking out top honours as the 2019 Australian Established Franchisor Of The Year.

A favourite destination for young and old alike, San Churro prides itself on its welcoming familial atmosphere, where all people are welcome and great memories are made.

business franchise MAGAZINE 59

expert advice: Stewart Germann | Franchsing Lawyer | Auckland, New Zealand

CURRENT FRANCHISING SCENE IN NEW ZEALAND Stewart Germann founded Stewart Germann Law Office (SGL) in 1993 as a boutique law firm at Auckland, New Zealand, specialising in franchising, licensing and business law.

Stewart has over 40 years’ experience in franchising law and acts for franchisors in New Zealand, Australia, USA and the UK. SGL also act for franchisees and provides legal advice. Stewart has spoken at franchising conferences in New Zealand, Australia, Italy, South Korea and USA and he was on the Board of the Supplier Forum of the International Franchise Association (“IFA”) for 6 years until March 2007.

Email: stewart@germann.co.nz | Web: www.germann.co.nz

The changes came into force on 16 August 2022 and affect standard form small trade contracts. A contract is a standard form small trade contract if it falls within the following definition: • Each party is engaged in trade (i.e. two businesses); • It is not a contract between a business and a consumer; and

New Zealand is one of the most deregulated countries in the world to conduct small to medium-sized business.

There is no specific legislation controlling the operation of franchising in New Zealand and other countries like New Zealand include Singapore and the United Kingdom.

Prospective franchisees who are looking at buying into a franchise must tread carefully and do their homework. New Zealand is an exciting and fast developing market which contains at least 590 franchise systems. The Franchising New Zealand 2021 Survey results showed that the sales turnover for business format franchises was estimated at $36.8 billion, and the sales turnover for the entire franchising sector was estimated at $58.5 billion.

• Almost two-thirds of franchisors identified environmental sustainability and ethical supply chain examples, with the principal examples being enforced recycling of materials, waste minimisation programmes and hybrid car use • Only 18.5% of franchisors were involved in a substantial dispute (with one or more franchisees) in the past 12 months • COVID-19 brought considerable disruptions to trading, greater stress and mental health considerations, adjusted hours of operation, supply chain interruptions, significant sales reductions and many other issues.

There will be a new survey undertaken by the Franchise Association of New Zealand in 2024.

• There is an estimated total of 32,300 units operating in business format franchises

The New Zealand market is buoyant at present with a number of new franchisors coming on the scene and also a lot of activity with people buying franchises. However, both parties must be aware of the Unfair Contracts Terms legislation commonly referred to as UCT.

• More than 156,820 are employed directly in business format franchises

Unfair Contract Terms

• 70% of franchise brands originated in New Zealand • Online sales grew tremendously with now almost 80% of brands engaging in online sales • More than 20% of franchisors have entered international markets • 90% of franchise brands return profits back into the community 60 business franchise MAGAZINE

In relation to distribution, franchising and agency matters in New Zealand, please note that the Fair Trading Amendment Act 2021 (“Amendment Act”) extends the existing prohibition on unfair contract terms in consumer contracts to standard form small trade contracts worth under $250,000 (including GST). The Amendment Act also introduced a new prohibition on unconscionable conduct.

• The relationship between the two parties in trade in relation to the goods, services or interest in land provided does not exceed the annual value threshold of $250,000 (including GST) per annum for goods, services or an interest in land when the relationship first arises (i.e. when you first sign the contract).

Any contract signed prior to 16 August 2022 will not be subject to the new amendments.

However, if the contract is varied, amended or renewed and it falls within the definition of a standard form small trade contract above then the new regime applies to the varied, amended or renewed contract.

The unfair contract terms previously only applied to contracts between a consumer and a business, for instance gym membership agreement. The new amendments will ensure that small businesses also receive protection against any unfair contract terms.

The following is taken into consideration when assessing whether a term is unfair: • Whether the term would cause a significant imbalance in the parties’ rights and obligations arising under the contract; • Whether the term is reasonably necessary in order to protect the legitimate interests of the party who would be advantaged by the term; and • Whether the term would cause detriment (whether financial or otherwise) to a party if it were applied, enforced or relied on.

The new amendments will not apply to the following contractual terms: • Definition of the main subject matter of the contract.

and how long the franchisee intends on keeping the data. All of these processes must be set out in a privacy policy issued to customers and employees. The modern threat to this is the increased collection and use of personal information which is essential to the operation of all Government and other agencies. Furthermore, with the advent of AI processing tools such as Chat GPT, franchisees must be very careful of personal information being disseminated without that person’s consent.

• Setting the upfront price payable under the contract, so long as the price term is clear and unambiguous.

• Any terms that are required or expressly permitted by any legislation.

The extent to which the term is clear and the context of the contract as a whole will also be taken into account. However, the new amendments will not disadvantage a business that has a legitimate business interest and the term is necessary to protect that interest. At this stage the Commerce Commission has not updated its guidance regarding unfair contract terms but we assume this will be issued soon to assist businesses.

Unconscionable Conduct The unconscionable conduct in trade provisions are much broader as it applies to all conduct not just contractual terms. The term unconscionable conduct is not defined but the Amendment Act states that a Court can take the following into consideration:

declaration from the Court in relation to unfair contract terms. The remedies include damages, injunctions and other Court orders.

Data Protection and Data Privacy It is very important for franchise parties to prevent data privacy violations. Both Franchisors and Franchisees will collect information pertaining to their employees, customers and suppliers. Franchisees must evaluate the information and how to protect it and they should conduct data mapping which is an internal audit process which allows the franchisee to determine what types of personal data it is receiving, where it is being stored, why it is being collected,

In New Zealand the right to privacy is a fundamental human right and is governed by the Privacy Act 2020. The Act endeavours to control by statute the four ethical issues involved, being privacy, accuracy, property and accessibility. The essence of the Privacy Act is the identification of 13 information privacy principles which were established by the Organisation for Economic Cooperation and Development in Paris.

Franchisors must take an active role in the protection of stored data and compliance with regulations. In the unfortunate event of a data breach or public violation of data privacy regulations, there will be a direct harm to the brand regardless of who is responsible for the violation. Accordingly, franchisors must remain cautious of potentially non-compliant activities by franchisees. They must ensure that all franchisees conduct their businesses to high standards to ensure compliance with the laws. Franchisors can require written confirmation from franchisees that they have complied with any changes to data collection and data privacy laws and require that any changes will replace a current data protection plan. v

• The relative bargaining power of the parties; • The extent to which the parties acted in good faith; • Whether the affected person was reasonably able to protect their interests; and • Whether unfair pressure or tactics were used.

It may be that New Zealand will take guidance from Australian cases but at this stage no guidance or comment has been provided by the Commerce Commission.

The Commerce Commission can seek penalties and fines as above. The Commerce Commission could also could bring civil proceedings; for example seeking a business franchise MAGAZINE 61

profile: Franchising Expo

Successful Sydney Franchising & Business Opportunities Expo signals a surge in entrepreneurial enthusiasm!

Damien, from Urban Clean claimed, “It was a great show for us. We are continuing conversations and having meetings with many strong candidates.”

Exhibitors and visitors alike were encouraged by the opportunity to engage face-to-face, a hallmark of this highly successful expo. This interactive atmosphere fostered lively discussions, contributing to a surge of enthusiasm that resonated across the industry.

Sam from Rashay’s encapsulated the sentiment, stating, “We have had a great event with lots of genuine interest.” Carmelina from ANZ Mobile Lending concurred, expressing enthusiasm about the multitude of eager conversations. Peter from the Franchise Council of Australia fittingly summarised the atmosphere, highlighting the revived buzz that characterised the event.

Diversity was a feature of this year’s expo, with a range of franchises showcased, including first-time exhibitors like ANZ Mobile Lending, Gradi Group, Korb, Nullspace Robotics and Tint World.

A notable highlight of the event was the presence of Dr Jana Pittman, a renowned keynote speaker, who drew significant crowds to the seminar theatre on both days. The seminar program, bolstered by impactful speakers like Dr Jana Pittman, contributed to the expo’s overall success, captivating attendees with valuable insights.

Fiona Stacey, Exhibition Manager, was enthused about the event’s success, comparing it favourably to Melbourne’s expo. Stacey said, “Sydney has been as good, if not better, than Melbourne’s expo. It was great to see busy aisles and franchisors not able to draw breath till mid-afternoon.”

“The seminar program has been very strong and very popular, and it has been wonderful to have an inspirational speaker such as Dr Jana Pittman.”

Sydney recently played host to a dynamic gathering of aspiring entrepreneurs and industry leaders at the Franchising & Business Opportunities Expo, a pivotal event that showcased the robust potential of the franchising landscape.

The expo, held in August, witnessed an inspiring influx of visitors, with queues of enthusiastic individuals forming early each day, eagerly anticipating the wealth of opportunities on offer.

Exhibitors, including prominent names like Rebecca Turnor from Plumbing Bros, Damien Boehm from Urban Clean and Doug Downer from Franchise Ready, shared their insights on the event’s remarkable success. Rebecca remarked, “The Franchising & Business Opportunities Expo allowed us to showcase and talk about our brand to people whom we would not otherwise be able to reach. The quality of the conversations and enquiries we had at the show was exceptional.”

Doug, from Franchise Ready echoed the sentiment, highlighting the expo’s role in fostering meaningful conversations with engaged and aspiring business owners. “This was the best show in the past 5 years; we had multiple stands and can report that our business and our clients all had an amazing result from exhibiting at this show.”

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Besides the franchising and business opportunities, visitors reaped the benefits of expert guidance in legal and financial matters associated with business ventures. The seminar series emerged as a cherished feature of the expo, providing valuable insights. From ‘conversations with franchisees’ panels to sessions on ‘Is franchising right for you,’ attendees could learn from experienced franchisees, promoting knowledge and motivation as pivotal assets.

Additionally, the ‘Start Your Own Business Workshop’ attracted over 150 attendees, offering sound advice on business ownership from industry experts. This workshop, presented by Kyriae Simpson and Graham Fitzpatrick, was undoubtedly a highlight of the event.

Looking forward, the expo continues to nurture industry growth and exploration. As plans for 2024 take shape, businesses interested in exhibiting are encouraged to secure their spot early. The franchise sector’s vibrant future will again be on display at the Sydney and Melbourne expos in 2024.

The Franchising & Business Opportunities Expo embodies the essence of business innovation, networking, and growth, consistently serving as a beacon for aspiring entrepreneurs and industry leaders.

For more details, contact Fiona Stacey at: 03 9999 5464 or fiona@specialisedevents.com.au.

For more information go to: www.franchisingexpo.com.au, and mark your diaries for the upcoming events.

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Sydney 4-5 May 2024 | Melbourne 17-18 August 2024

franchisingexpo.com.au business franchise MAGAZINE 63

hot tOpics

behind the

headlines Jason Gehrke is the director of the Franchise Advisory Centre and has been involved in franchising for more than 30 years at franchisee, franchisor and advisor level. He advises both existing and potential franchisors and franchisees, and conducts franchise education programs throughout Australia.

He has been awarded for his franchise achievements, and publishes Franchise News, Australia’s only fortnightly electronic news bulletin on franchising issues. In his spare time, Jason is a passionate collector of military antiques. www.franchiseadvice.com.au

Franchising Code review terms of reference released The terms of reference for the latest review of the Franchising Code of Conduct have been released and indicate an initial focus on the Franchise Disclosure Register, and the Code’s effectiveness in the automotive sector.

Former Australian Competition and Consumer Commission deputy chairman Dr Michael Schaper, who has published books and articles in academic journals on franchising and small business, will conduct the review.

Unlike the 2018 Code Inquiry which was conducted by a joint Parliamentary Committee in response to numerous media reports and complaints from franchisees, this latest inquiry is scheduled as a result of April 2025 sunset provision of the existing Code.

Public submissions into the latest review close on 29 September and can be emailed directly to franchisingreview@treasury.gov.au.

Subway $14 billion sale to PE franchise owner confirmed International sandwich chain Subway which has been on the market since January has sold to American private equity firm Roark Capital Group for USD$9.55 billion (AUD$14.8 billion), according to media reports.

Subway initially retained advisors to explore a possible sale in January 2023. Rising interest rates and uncertain economic conditions have reportedly made valuation of the company difficult and limited the number of potential investors who may have been interested in acquiring the business.

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Roark focuses on leveraged buyout investments in middle-market companies, primarily in the franchise/multi-location, restaurant and food, health and wellness, and business services sectors. Roark’s current portfolio of investments include other food franchise brands such as sandwich chain Jimmy John’s and Arby’s, fitness franchise Anytime Fitness, and math learning centre franchise Mathnasium.

The deal is one of the largest fast food transactions in history, and requires Subway’s cash flows to reach certain milestones over two years, otherwise the price drops to USD$8.95 billion, and is still subject to regulatory approvals and final conditions.

Subway has more than 37,000 restaurants in more than 100 countries.

Food chain profits drop 75%; 200 redundancies announced Domino’s Pizza Enterprises, which operates Domino’s in Australia, New Zealand and a number of Asian and western European countries has announced a 74.4% decline in net profits for the 2023 financial year, according to a media report.

Global CEO of Domino’s Pizza Don Meij has vowed pizza prices will not be increased in the coming months as customers reel under cost of living pressures Instead of passing pricing increases onto customers, Domino’s will attempt to cut costs and increase profits by making 20% of global support staff redundant, which will impact approximately 200 workers. Multiple roles will also be assigned to some global leaders, including global CEO Don Meij who will also fill the role of CEO of Domino’s Australia and New Zealand.

Recently, Domino’s announced the closure of 76 underperforming stores, 20 in Australia and 56 globally.

Gym chain to delist; Shares worth 1% of peak value Australian-based box gym franchise F45 has announced it will delist its shares from the New York Stock Exchange (NYSE) after two years of public trading, according to a media report.

F45 listed in June 2021 at USD$17 per share but has traded between USD$3.73 and USD$0.10 in the last year, with its average share price below USD$1.00 for 30 days.

The global economic slowdown impacting the ability of potential new franchisees to access investment capital, the failure of F45’s in-house financing option, and, most recently, the company’s halving of revenue projections, have all contributed to the decision to delist from the NYSE. According to a company statement, the delisting will allow the business to focus more on long-term growth without the distraction of stock price movements and short-term financial results.

Three dead following franchise drink contamination Three people have died in the United States after consuming milkshakes purchased from a Frugals burger chain outlet in Washington State (WA.) which were contaminated with listeria bacteria, according to media reports.

Using genetic fingerprinting of bacteria, investigators linked ice cream machines at a Frugal’s outlet in Tacoma, Washington, to six customers who were hospitalised with symptoms of listeria infection, three of whom

of Pizza Hut here following its acquisition from former private equity owner Allegro two months ago, and represents a significant investment in the Australian market.

Insights into resolving franchise disputes A two-part workshop to explore the topic of Resolving Franchise Disputes will be held in October.

The interactive and live online workshop will be conducted in two parts on October 16 and 18 from 1pm-3pm AEDT, and will include strategies and tactics to avoid disputes and repair franchise relationships, as well as content on common causes of disputes, methods to avoid unnecessary escalation, maintaining continuity of support services during disputes, and the importance of trust, transparency and respect in the franchise relationship. subsequently died. It can take up to 70 days after initial exposure for symptoms of listeria infection to manifest. The six hospitalised customers were hospitalised between February 27, 2023, and July 22, 2023.

State Health Department officials have investigated Frugal outlets across the states of Washington and Montana, but the Tacoma outlet is the only one where listeria bacteria was found in all milkshake flavours sold and in ice cream machines which were reportedly improperly cleaned. The ice-cream machines were used until August 8, which means it is possible more cases may yet develop.

Pizza chain to close all Russian outlets Domino’s Pizza will shut all 142 of its outlets in Russia and file for bankruptcy after failing to sell the business as a going concern, according to a media report.

The sale of DP Russia, a subsidiary of DP Eurasia which also operates the brand in Georgia, Turkey, and Azerbaijan, has been of little interest to Western-based investors who have distanced themselves from Russia since sanctions were imposed following the country’s invasion of Ukraine last year.

American multi-national business and master franchisor Domino’s Pizza Inc. no longer has any affiliation with the Russian business.

At least 1,000 foreign companies have left Russia since sanctions were imposed in February 2022. Most Western fast-food chains which exited the market were taken over and rebranded by Russian operators and it is expected the same will happen with the Domino’s chain.

Matilda’s star launches soccer franchise

Illegal copy of US food brand opens in Mexico

Soccer star and Matildas captain Sam Kerr has announced the upcoming launch of her Sam Kerr Football (SKF) franchise, according to a media report.

A burger restaurant, In-I-Nout, has opened in Mexico illegally copying US-based fast-food chain In-N-Out’s décor, menu, and very nearly its name, according to a media report.

The franchise will offer a comprehensive training program to children aged between three and 13 which will extend beyond the development of soccer skills to also include health and wellbeing initiatives that help young players achieve their potential. Kerr, who has planned the academy launch for the last two years, intends to develop the program with the support of expert local and international coaches and trainers. Programs are expected to begin in 2024.

The restaurant, in the state of Sinaloa, serves many of In-N-Out’s signature menu items and its interior features Americana décor with red booths and trays and a yellow arrow on its sign, which are all features related to the In-N-Out brand.

New Pizza Hut owner to add burger brand The world’s largest multi-unit franchisee which recently bought the Australian operations of Pizza Hut for an undisclosed sum will also open more than 200 outlets of American burger chain Wendy’s in Australia by 2034, according to a media report.

Flynn Restaurant Group, which operates fast food brands across 44 states in the US and generates more than USD$4.2 billion in sales will add Wendy’s to its portfolio alongside Pizza Hut as it seeks to rapidly expand its footprint in the Australian market.

The company already operates 190 Wendy’s outlets in its home market, as well as nearly 950 Pizza Hut outlets.

The Australian development deal for Wendy’s, which is the third-largest burger chain in the United States, is in addition to Flynn’s plans to substantially increase the footprint

Proposed new labour laws to impact franchises Proposed new legislation related to casual workers being given the right to become permanent employees may impact franchises, according to a media report.

The Federal government’s plan to close a legal loophole that allows employers to double-dip by hiring a long-term employee with regular and consistent hours and patterns of work but not pay entitlements could affect more than 850,000 casual workers. The government’s plan is to legislate that the definition of casual worker is tied to whether regular hours are worked with advanced notice of shifts.

Eligible casual workers may choose to give up their casual loading rates in exchange for sick pay and holiday leave, but they will not be forced to convert from casual to permanent and they will not receive back pay if they do.

Small businesses with 15 or fewer employees are exempt from having to proactively offer casual conversions, however many franchise outlets employ more than 15 staff. If passed by parliament, the legislation is anticipated to come into effect in 2024. business franchise MAGAZINE 65

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Level 3, 145 Eagle Street, Brisbane QLD 4000 P 07 3221 2221 E info@morganmac.com.au https://www.morganmac.com.au/ Level 6, 64 Marine Parade (PO Box 10857) Southport Qld 4215 Contact Sam Rees P 07 5591 2522 E sr@ippartnership.com.au W www.ippartnership.com.au IP Partnership Lawyers have been assisting Franchisors and Franchisees located all over Australia since 1995, with specialised expertise assisting business owners with everything from structuring, legal advice, preparation of documentation and consultation and advice to turn their existing businesses into franchise systems. Based on industry experience our solicitors will guide you through the entire process; providing guidance as to how to determine your Territories, Franchise and Service Fees, Marketing compliance, and in 6-8 weeks you will be in a position to recruit Franchisees all over Australia and New Zealand. We have also assisted our National Franchisor Clients enter other International markets.

The firm values developing long term relationships with clients. It is important to us that each of our clients feel that IP Partnership Lawyers are their inhouse legal team, assisting with matters such as employment law, franchise recruitment, structuring, leasing, dispute resolution, trade marks, Code compliance and drafting bespoke contracts.

Unlike many general practice firms, IP Partnership Lawyers does not practice outside its specialised area of expertise – we do not do residential conveyancing, family law, criminal law or personal injury.

IP Partnership Lawyers are the lawyers to contact when you require expert commercial lawyers who deliver prompt and professional services for franchising, intellectual property and business matters only.

We are a boutique firm specialising in Commercial Litigation, Dispute Resolution and Franchising; with extensive experience in complex commercial litigation involving disputes between franchisors and franchisees and in providing legal advisory services to franchise businesses.

The franchise related legal services we provide include: • Commercial litigation • Dispute resolution and franchise mediation • Franchise Dispute solutions and strategies • Corporate and business structuring • Purchase or sale of franchise businesses • Advising on franchise documents • Advising on franchise renewal or exit • Preparing franchise documents • Risk and compliance advice • Commercial and retail leasing • Privacy and privacy policy advice Commercial litigation and franchising are complex areas of law. We help our clients to resolve or navigate legal matters and obligations in the context of their businesses. We recommend strategies to clients that minimise and manage the risks of legal non-compliance and legal disputes.

We work with our clients to implement their commercial objectives. Our aim is to achieve the best possible outcome for our clients.

AUSTRALIA and NEW ZEAL AND

Suite 13, 317 Whitehorse Road, Nunawading VIC 3131 P 1300 123 300 Contact Fred Nadde E fred@steadfasteastern.com.au fred@steadfasteastern.com.au

the magazine for franchisees

Shopinsurance has been looking after the needs of franchisees and franchisors for over 15 years.

We offer via our website automated business insurance solutions backed by “one on one” personal advice, to ensure all our customers receive a personal level of care.

We look after the needs of franchisees such as Just cuts, Hairhouse Warehouse, Gloria Jeans, AFL stores, Michel’s patisserie, Subway and Schnitz.

All it takes is one phone call or email and we take the worry out of what insurance coverage you need, how much it costs and best way to structure your insurance for one shop or for a franchisor insurance facility for all.

Give our Director a call on 1300 123 300 Australia wide.

Professional services listings are a great way to promote your business For more information call 03 9787 8077 (or +61 3 9787 8077 from outside Australia) and speak to one of our sales executives.

www.businessfranchiseaustralia.com.au www.businessfranchisenz.co.nz business franchise MAGAZINE 67

franchise listings FRANCHISE

ANZ 7/833 Collins Street, Docklands VIC 3008 Ph: 0481 007 663 Email: anzmobilelending@anz.com Website: https://www.anz.com.au/personal/home-loans/get-started/mobile-lending/join-us/

ARAMEX Level 9, 491 Kent Street, Sydney, NSW 2000 Phone: 1300 3278 929 (AUS) 0508 692 726 (NZ) Email: so@aramex.com (AUS); recruitment@aramex.co.nz (NZ) Website: www.aramex.com.au www.aramex.co.nz

BedShed 75 Howe Street, Osbourne Park, WA 6017 Ph: 0447 891 158 Email: gprussia@bedshed.com.au Website: bedshedfranchise.com.au

Bridgestone Australia 210 Greenhill Road, Eastwood, South Australia 5065 Email: FranchiseeRecruitment@bridgestone.com.au Website: www.bridgestone.com.au/stores/franchise-recruitment

Chicken Treat Level 2, 71 Walters Drive, Osborne Park, WA, 6017 Ph: 618 9240 9710 Email: Leisha.fontana@craveablebrands.com Website: Chickentreat.com.au/franchising

DECKSEAL PO Box 4093, Burwood East VIC 3151 Ph: 1800 332 525 Email: admin@deckseal.com.au Website: www.deckseal.com.au

FRANCHISE READY Unit 2a, 87-89 Moore Street, Leichhardt NSW 2040 Ph: +61 2 8999 1120 Website: www.franchiseready.com.au

HYDRAULINK PTY LTD 123 Long Street, Smithfield, NSW, 2164 Ph: 02 8785 4600 Email: franchise@hydraulink.com.au Website: www.hydraulink.com.au

JIM’S POOL CARE 48 Edinburgh Road, Mooroolbark VIC 3138 Ph: 131 546 Email: info@jimspoolcare.com.au Website: www.jimspoolcare.com.au

Kitset Assembly Services Pty Ltd Level 15, Corporate One, 2 Corporate Court, Bundall QLD 4217 Ph: 1300 352 872 Email: grant@teamkitset.com Website: www.kitsetassemblyservices.com

KUMON EDUCATION PO Box 5363, West Chatswood, NSW 1515 Ph: 02 9467 2200 Email: info-au@kumon.com.au Website: kumoninstructors.com.au/Franchise

Megasealed Bathrooms & Balconies Unit 5, 133 Beauchamp Rd, Matraville, NSW 2036 Ph: 02 9289 3618 Email: franchise@megasealed.com.au Website: www.megasealed.com.au

MINDCHAMPS EARLY LEARNING AUSTRALIA PTY LTD Suite 1, Ground Floor 92-94 Norton Street, Leichhardt, New South Wales 2040 Ph: 1300 646 324 Email: tinat@mindchamps.org Website: au.mindchamps.org

MyHome 104 Auburn Rd, Hawthorn, Victoria, 3122 Ph: 0404 624 999 Email: Laura.Gates@resultscorporation.co.uk Website: https://myhomefranchise.com.au/business-franchise/

MYKIKKI Shop1/409-411 Bourke Street, Surry Hills, NSW 2010 Ph: 0406 638 253 Email: info@mykikishop.com Website: mykikishop.com

Oporto Craveable Brands, Level 12, 12 Help Street, Chatswood, NSW 2067 Ph: 02 94 688 539 Email: Manal.haydar@craveablebrands.com Website: www.oporto.com.au/franchising

PACK & SEND Unit 3C Mfive Business Park, 1 Moorebank Ave, Moorebank, NSW 2170 Phone: 0447 711 353 Email: luke.martin@packsend.com.au Website: www.packsend.com.au

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NATURE OF BUSINESS

OUTLETS

ASSOC MEMBER

INITIAL FEE

MIN INVEST

Mobile lending broker/ Banking Finance

155

-

$35,000

-

FREIGHT & LOGISTICS/ COURIER

28 (AUS) 18 (NZ)

FCA

Available upon application

Dependant on territory

Bed Retailer

40

FCA

$75,000

$1,000,000

Tyre retail and automotive mechanical services

180

FCA

$50,000

$350,000

QSR

85

-

-

-

DECK AND TIMBER RESTORATION

24

FCA & AIG

-

From $31,000 +gst (Plus Equipment & Vehicle)

Franchise Consulting and Recruitment

3

FCA, BFA & IFA

$30,000

$35,000

MOBILE HOSE AND FITTINGS MANUFACTURING

400 + across AUS, NZ & Pacific Islands

FCA

Subject to location, starting from $20k

Subject to location, from $40 -60K plus finance, equipment & stock

MOBILE POOL SHOP & POOL SERVICE

130

FCA

$75,000

$75,000 + Vehicle

Home Services Franchise

4 current

FCA

$45,000 + GST

$45,000 + GST

AFTER SCHOOL TUITION

322

FCA

$5000

$4,000-$30,000

Leaking bathroom & balcony repairs, leak detection, waterproofing, grouting and tiling

34

-

-

30,000 + GST per territory

Early Childhood Education Services

21

FCA

-

-

Premium Home Services

23 (Melbourne)

-

$50,000

$85,000

Dessert Shop

2

-

-

$40,000

QSR

-

-

-

-

LEADING PARCEL & FREIGHT RESELLER

125 +

FCA

$80,000 ex GST

From $290,000 ex GST

FRANCHISE PETBARN MOBILE DOGWASH (Formerly City Farmers Dogwash) Quarter One, Level 2, 1 Epping Road, North Ryde, NSW 2113 Ph: 0402 902 620 Email: scott.mcintosh@cityfarmers.com.au Website: www.petbarn.com.au/mobiledogwash

Red Rooster Craveable Brands, Level 12, 12 Help Street, Chatswood, NSW 2067 Ph: 07 3489 2101 Email: Colleen.Wetherbee@craveablebrands.com Website: www.redrooster.com.au/franchising

Right at Home Unit 4, 16-36 Nile Street, Woollongabba QLD 4102 Phone: 07 3177 9906 Email: daryl.s@rightathome.com.au Website: www.rightathome.com.au

Right Choice Conveyancing

1/398 Nepean Highway, Chelsea, VIC 3196 PH:03 9772 8000 Email: info@rightchoice.com.au Website: http://www.rightchoice.com.au

SNAP-ON TOOLS PO Box 6077, Blacktown NSW 2148 Ph: Aus: 1800 762 766 NZ: 0800 762 766 Email: sota.franchise@snapon.com Website: www.snapontools.com.au

Soul Origin 580 Parramatta Rd, Petersham, 2049 Ph: 0439 611 962 Email: KarlaS@soulorigin.com.au Website: https://www.soulorigin.com.au/

Stagecoach Performing Arts 12th Floor, Export House, Wolsey Walk, Woking, Surrey GU21 6QX Ph: +44 (0)1483 247 400 Email: franchiserecruitment@stagecoach.global Website: australia.stagecoachfranchise.com

The Drug Detection Agency (TDDA) 161 Collins Street, Melbourne Ph: +61 437 988 302 Email: blair.larsen@tdda.com Website: www.tdda.com

NATURE OF BUSINESS

OUTLETS

ASSOC MEMBER

INITIAL FEE

MIN INVEST

DogWash

21

FCA

$30,000

$40,000

QSR

350

-

-

-

Home Care For the Elderly and for Adults Living With a Disability

40

FCA and ACCPA

$120,000

$200,000

Business Services/ Property/Conveyancing

3

Australian Institute of Conveyancers

-

-

MOBILE TOOLS AND EQUIPMENT FRANCHISE

180+

FCA / FANZ

$43,000

Varies

Fresh Food and killer Coffee

143

FCA

$60,00

$320k-$450k + GST

Children’s Performing Arts Education Franchise

350

-

$20,000

$17,000

Workplace drug testing

20

FCA

From $45,000 + GST

-

WAY GREAT A A-Z LISTINGS ARE BUSINESS YOUR OTE M TO PRO

For more information call 03 9787 8077 (or +61 3 9787 8077 from outside of Australia) and speak to one of our Sales Executives or go to: www.businessfranchiseaustralia.com.au business franchise MAGAZINE 69

A-Z franchise directory

ANZ Mobile Lending ANZ Mobile Lending is the only mobile lending franchise opportunity offered by a major bank in Australia. As a franchisee you can enjoy the autonomy of running your own business and benefit from the recognition of ANZ’s brand and an established support team behind you.

ANZ’s mission is to shape a world where people and communities thrive, and ANZ Mobile Lending is a key driver to achieving this success. Our franchisees are driven business leaders who are passionate about delivering outstanding service to their customers.

Unlike many other franchise models, ANZ Mobile Lending does not require franchisees to sign up to retail leases or carry valuable stock on hand.

They help customers achieve their home ownership

started/mobile-lending/join-us/

Aramex

training and support to help them to run their own rewarding business in their local communities.

Aramex has been operating internationally for almost 40 years. In New Zealand and Australia, we began as Fastway Couriers over 35 years ago, joining the Aramex family in 2016.

The Aramex network across New Zealand and Australia now includes 28 regional franchises and over 1200 franchise partners.

We offer our franchise partners an awardwinning system, world-class technology,

BEDSHED Are you looking for the freedom and flexibility to be your own boss? Bedshed is one of Australia’s largest mattress, bedding, and bedroom furniture retailers and has an accredited franchise business model led by a professional management team.

Backed by over 40 years of successful operation, Bedshed provides support, specialised advice, training, and a proven structure that takes a lot of the risk out of running your own business.

Bridgestone Australia Bridgestone has retained the title of Australia’s Most Trusted Tyre Brand every year since 2014. Being associated with the industry’s strongest and most trusted brand through this proven and highly successful Franchise model gives you an immediate head start.

A core component of the success of Bridgestone Select is the ability to offer consumers a one-stop shop for all their tyre and automotive service needs. This allows our Franchisees to build a loyal customer following with regular engagement.

Owning a franchise should be about running a business for yourself, but not by yourself. The Bridgestone philosophy

https://www.anz.com.au/personal/home-loans/get-

For more information contact: AUS: 1300 327 892 fso@aramex.com www.aramex.com.au NZ: 0508 692 726 recruitment@aramex.co.nz www.aramex.co.nz

Becoming a franchisee involves enjoying the financial and lifestyle benefits of owning your own business with the support from the experts - whilst giving you the freedom and flexibility to be your own boss.

Got a question? Just want to have an initial conversation? Contact our National Business Development Manager, Greg Prussia on +61 (0) 447 891 158 www.bedshedfranchise.com.au

is one of total support for our franchisees. Whether you are purchasing an existing franchise or starting with a new site, we are with you. It is our ongoing commitment. Our franchise fee of 3.5% is among the lowest in the industry, and unlike many other franchise models, we do not charge a separate marketing levy.

We are now seeking expressions of interest from prospective franchisees interested in joining the Bridgestone Select family. Couples are strongly encouraged to consider this opportunity to join the proven and highly successful Bridgestone Select network with a full 10-year Franchise term included. www.bridgestone.com.au/stores/franchise-recruitment

Chicken Treat

watch out Melbourne, Canberra and Sydney!

Chicken Treat is a hugely popular West Australian brand with superpower potential and with a new look and in a new era, we’re ready to take on the nation. We’re expanding across the East Coast - our first two stores have already opened to fanfare in Sydney.

We’ve been satisfying rotisserie and fried chicken cravings for over 40 years and we’re still going strong! The success of Chicken Treat is evident through our store growth strategy and store sales figures.

For the past 40 years, we’ve been serving fun, contemporary and tasty food to hungry Aussies and we aren’t slowing down! It’s only getting better crazy fun menu options, family-friendly store designs and a host of new technology is being rolled out…

70 business franchise MAGAZINE

goals and build their own high performing teams. As your customers continue their journey in life, your business grows alongside them continuing to offer ANZ’s banking and lending services as and when they need it. Additionally, ANZ Mobile Lenders enjoy an attractive earning potential and a competitive business model.

Now that we’re launching into a new period of growth, we’re looking for Franchise Partners to help us keep up with demand by opening more restaurants across WA, NSW, ACT and VIC. Chickentreat.com.au/franchising

DECKSEAL DeckSeal help homeowners and commercial clients around Australia, transform their outdoor living spaces by restoring old timber and preserving new timber. Low start up cost, mobile business and a proven established model – it’s the perfect opportunity to seal your future with a DeckSeal Franchise.

The restoration and preservation of timber structures and decks is a niche business, placed within a significant growth market. Now more than ever, people will be entertaining at home and utilising their outdoor areas. A timber deck is an iconic part of the Australian outdoor lifestyle and a key feature in countless homes across the country.

Our franchisees love what they do. The satisfaction they get out of their work and business is endless, from seeing the deck at the beginning of the project to the final result is amazing! We undertake a wide range of projects including decking, cladding, screens, fences, seats, handrails, posts, outdoor furniture, planter boxes and garden edges and with

a continual flow of enquiries, repeat business and an overwhelming demand for our services, a DeckSeal franchise should not be missed.

DeckSeal offers everyday people the perfect opportunity to capitalise on their existing skills or quickly build a new set without the burden of learning a new trade. Full training and ongoing support are provided with operational manuals.

DeckSeal currently has territories available in NSW, QLD, WA, SA and TAS. Our current franchisees are from all different employment backgrounds and possessed varied business capabilities, but all reap the rewards of owning a DeckSeal franchise.

If you’re a motivated, honest and organised person who wants to own a business that enables you to have more flexibility in your life, have control over your income, and bring a smile to your client’s face – then we want to talk to you.

Now is the time to buy into the home improvement market, so contact us today – email admin@deckseal.com.au or call Danielle on 1800 332 525

FRANCHISE READY

• Complete site identification and lease negotiation of new locations

FRANCHISE READY helps business owners scale and grow their business into a more valuable asset through franchising. We have launched some of Australia’s fastest growing brands into the franchise sector, we have launched and supported more than 150 brands grow by becoming franchisors.

• We have a business broking division that assist all business owners with sale of their business

• We coach, mentor, and support emerging franchise brands and their key executives

For Established Franchisors WE:

We assist both emerging and established franchisors in developing and scaling a successful franchise system, for emerging franchisors We:

• Complete system reviews – Operations & Training manuals and system process reviews

• Create the Strategic Plan

• Assist with concept development planning including territory mapping, site identification and leasing

• Develop all the collateral required – Operations & Training manuals, SOP’s, Launch programs • Complete franchise feasibility reports that include · Territory mapping · Competitor analysis · Financial modelling for franchisees and the franchisor

• Have a comprehensive Franchise Management system for storing Operational resources, Auditing, Process building, • Franchise coaching and mentoring

• Coordinate Marketing collateral – Style & Fit out guides, Advertising, Brochures, Prospectus

• Assistance with International expansio n

• Support through the documentation process with lawyers and Accountants

Franchise Ready is The One stop shop for everything franchising, proudly supported over 200 brands.

• Recruit Franchisees and Key Executives for the franchisor

HYDRAULINK PTY LTD At Hydraulink, Business is BOOMING! Our Hydraulink Sales Service Technician franchisees are in high demand to provide a mobile hydraulic hose and fittings breakdown and repair service to industries like: • Civil contractors engaged in building, construction, road and rail projects • Waste and demolition contractors • Transport, truck and automotive repairs • Warehousing, material handling and logistics services • Marine, agriculture, farming, and forestry sector • Mining and excavation • Military and defence • Manufacturing and industrial processing.

The benefits and advantages of the mobile Hydraulink Sales Service Technician Franchise include: • Low operating costs by avoiding commercial leases and outgoings • Business administration support, invoicing, collections, and quoting systems • Technical sales training development with support from an area manager and supportive

JIM’S POOL CARE MOBILE POOL SHOPS Join our team and Australia’s largest franchise system to build a business that suits your goals and lifestyle.

Owning a Jim’s mobile pool shop means you can earn money from multiple streams. You charge for your time and charge for the lucrative pool items such as chemicals, pool equipment and pool accessories. This means your income is not limited by how many hours you can work and gives you scope to grow the business to a level that suits you.

Kitset Assembly Services At Kitset Assembly Services, flatpack is our business. It’s what we do (we do a lot of it) and we’re really good at it.

We’ve assembled thousands of Kitset or flatpack products, generating hundreds of thousands of dollars in sales and creating a legendary reputation.

We have a strong foundation and partnerships with retailers as well as a world class, direct to customer online booking portal ... which provides quotes on assembly based on the products customers have purchased, so our Franchisees have access to a good volume of work and a steady customer base, from which to grow a good Franchise.

Our business model is extremely simple - we assemble

• Franchise Recruitment

network of hose and fittings specialists • Branded product to meet customer needs • A designated marketing area, operations manuals, and access to marketing materials to build your business.

While a mechanical aptitude or trade skill is beneficial, Hydraulink has found that the most successful franchisees display the following traits.

They are: • Self-motivated and driven to provide outstanding customer service • Enjoy fixing things with a can do attitude and can multi task • People with strong work ethics, and a willingness to follow a proven system by learning new skills • Outgoing people who enjoy sales, working with a team, and have great people skills.

To be your own boss, and join our team, contact Hydraulink today.

We have franchise opportunities for successful candidates all round Australia.

For more information visit: www.hydraulink.com.au or www.joinhydraulink.com

Another great bonus is our FLAT franchise fee. Yes, our fee is a flat franchise fee system so you can work hard and earn as much as you like and pay the same at fee with all training and ongoing support included. If you are ready for a change then you need to put us on your list.

We have selected opportunities around Australia so give us a call and come for a ride along.

For more information ph: 131546 or visit www.jimspoolcare.com.au

flatpack furniture and other flatpack products, for customers, at their home or office for a fixed fee. No surprises in price means that our customers refer their friends and family to us and we get a lot of repeat business. We also provide all our Franchisees with topnotch training on assembly and treating the customer like royalty - customers love us! You’ll love us too.

So if you’re the person that family and friends call when they’ve got a flatpack, the person that enjoys putting things together or the one that doesn’t have “screws left over” (no, they’re not “spare”) then you’ve come to the right place.

Book a call with one of our team to find out how you could join, saving more marriages right across Australia.

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A-Z franchise directory

KUMON EDUCATION Owning and operating a Kumon franchise is the perfect opportunity for people who love working with children, their community, and who want to make a difference.

As a Kumon franchisee you will have the opportunity to build an exciting and worthwhile business that contributes to your local community. While owning and operating a Kumon franchise is a significant commitment, it provides flexibility as our franchisees can decide their own schedule around family and other commitments. You will become part of a global network of associates all working towards developing ‘life skills’ in children around the world. There is also extensive support provided by your local brand and head office.

Kumon is the world’s largest after-school education provider with more than 3.7 million students enrolled in over 60 countries and regions. There are more than 45,000 students studying with Kumon in Australia, each progressing according to their own ability and pace.

Megasealed Bathrooms & Balconies Megasealed is an Australian market leader, pioneering unique guaranteed solutions to stop leaking showers and balconies without the unnecessary cost, time, or fuss of removing tiles.

Servicing over 25,000 jobs per year in over 125 territories across Australia.

Megasealed provides professional services

We invite you to attend our next franchise information meeting to learn more about: • training and support • generous subsidies • low start-up costs • potential earnings For more details and to register, please visit https://www. kumoninstructors.com.au/Franchise.

Or, contact our recruitment team at: info-au@kumon.com.au

to home and business owners, strata, bodies corporate and facility managers, real estate agents and property managers, aged care and retirement facilities, hospitals, healthcare, builders, plumbers, and government departments.

For more information email franchise@megasealed.com.au www.megasealed.com.au

mindchamps

We are also the only early learning organisation to have the world

Be part of a brand that is transforming the early education space globally.

Royal Society and founder of the Centre for the Mind at the University

renowned neuroscientist Emeritus Professor Allan Snyder, Fellow of the of Sydney and the Australian National University, as our Chancellor and

Hailed as THE education movement of the 21st Century by New York Times & Wall St Journal No. 1 bestselling Author Dr Joseph A. Michelli, MindChamps has over 80 Early Learning and Preschool centres across Australia, Singapore, the Philippines, Myanmar, Malaysia, Indonesia and the USA .

Chair of Research.

MindChamps Early Learning and Preschool is the only early learning organisation worldwide to develop its own unique research based curriculum. Backed by the work of award-winning, world-leading experts in the 4 Domains of Education, Psychology, Neuroscience and Theatre, our 3-Mind model of education nurtures children with the skills, flexibility, and Champion Mindset to flourish and thrive in a unpredictable future.

popularity with Australian families. The strength of our brand name

myhome For over 15 years, MyHome has stood alone as the premium home services business in the Australian market, revolutionising the industry with its highly systemized and digitally-led management franchise.

This is an exceptional management franchise opportunity, a turn-key business with huge potential. MyHome offers its owners an unprecedented work life balance and more time for the things they value most.

With a low-cost entry, extensive centralised support, including central call centres, and digital innovations, empowering owners to manage much of their business from a mobile or tablet.

myKikki Explore the deliciously naughty world of MYKIKI and become part of a franchise that radiates joy. With its vibrant pink ambiance and delectable waffles that hit your sweet spot, MYKIKI offers an irresistible business opportunity. As a MYKIKI franchisee, you’ll be able to indulge customers with whimsical treats and create unforgettable moments of happiness.

Join our passionate community of entrepreneurs, where imagination knows no bounds and success is measured by the smiles on people’s faces.

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Kumon is an individualised programme that develops students’ selflearning through the study of mathematics and English worksheets.

Through the programme, students develop fundamental reading comprehension and calculation skills for confidence in the classroom and in everyday life

As a multi-award-winning early learning Franchisor, MindChamps is committed to your success. Our extensive list of international awards speaks volumes about the quality of our educational approach and its is synonymous with solid scientific research, quality early learning strategiesand a caring, child-centred environment.

To discover why owning a MindChamps Early Learning & Preschool centre is your dream business, visit: au.mindchamps.org or call 1300 646 324.

MyHome owners are not cleaners, they come from various backgrounds and are skilled individuals who efficiently manage and cultivate thriving residential cleaning enterprises.

They aspire to run their own businesses while benefiting from the experience and proven framework offered by MyHome’s established model.

MyHome are now awarding a limited number of management franchises covering Melbourne’s finest suburbs. If you aspire to a work life balance with great financial rewards, take the first step by visiting https://myhomefranchise. com.au/business-franchise/.

With MYKIKI, you can turn your entrepreneurial dreams into a reality and be part of a brand that delights customers of all ages. Don’t miss the chance to spread sweetness and laughter as you embark on this extraordinary franchise journey.

For more information on this delicious franchise contact: Nathan and Lola Ph: 0406 638 253 Email: info@mykikishop.com Web: mykikishop.com

oporto Established in 1986, Oporto was founded on bringing authentic Portuguese flavours to Bondi Beach. People could sense that it was something special, and word quickly spread.

of our restaurants. With a modern, fiery menu, Portuguese inspired restaurant design and vibrant branding, what’s not to celebrate?

A relentless focus on fresh, flavour-some food coupled with a youthful, fun and vibrant experience, Oporto has carved a unique place for itself in the Australian food industry.

Oporto is in a period of rapid growth. Aussies love our style and they can’t get enough of our food, so we need to grow our franchise familia to keep up with demand! We’ve identified dozens of perfect locations for new restaurants and now we need some new franchise parceiros (partners) to join the team.

Its festive, youthful vibe is there in every element

www.oporto.com.au/franchising

PACK & SEND

• Multiple revenue streams

PACK & SEND is a ‘No limits’ Freight Reseller Business tapping into the eCommerce parcel market. We are a network of entrepreneurial franchise partners providing award-winning services to the high-growth parcel, freight, logistics and eCommerce fulfillment markets. Our franchise system is a High-Profit return business model that is scalable to a ‘multistore’, multi-million sales revenue enterprise.

• Brand Lead Guarantee valued at over $100,000 for all new

Why PACK & SEND • No LOGISTIC experience necessary • Every day is different!

• Customers love us! Over 26,000 5-Star reviews!

PETBARN MOBILE DOG WASH Be part of the Petbarn Mobile Dogwash franchise system with all the support that comes with it, it allows you to concentrate on your business; • Work your own hours • Group marketing power to support your business • Managed website including optimized search engine listing and adwords • 24/7 call centre • Social media management and support • Lead generation

Centres • Territories available nationally • 5-Star rated Franchise System by FRAN Data since 2019 Contact us today to learn more about our multi-award winning franchise business model.

Phone: 0447 711 353 Email: luke.martin@packsend.com.au Website: www.packsend.com.au

• Initial & ongoing training & support. Be part of a team of like-minded franchisees. We also have back-up equipment should you have a breakdown you can use to keep you working, including a spare van!

• Take a holiday knowing your fellow franchisees can help look after your customers when your away and they are still yours on your return • Group buying power for equipment and consumables saving you $ that no independent operator could ever receive.

• We use a van, not a cumbersome trailer. The hydrobath comes out of the van so the dog is washed in its yard and is more relaxed. The van is much easier to drive and reverse than a trailer too!

• LARGE EXCLUSIVE TERRITORY – ALL LEADS COME TO YOU with NO COST PER LEAD FEE

For more information call Scott McIntosh on 0402 902 620 or visit

• Lowest franchisee fee in this market

www.petbarn.com.au/mobiledogwash.

Red rooster

a continuously updating menu, new customer interfaces and, of course, an ongoing dedication to satisfying Australia’s chicken cravings.

Classic food franchises in Australia don’t get more iconic than Red Rooster. With over 345 stores Australia wide, Red Rooster is one of the most recognised food franchises.

A staple Australian brand for decades, the modern Red Rooster draws from its well-loved history while moving into its innovative future.

We know you’ve got to give people what they want – so we’ve developed modern restaurant designs,

right at home Right at Home provides a full range of services; companionship, domestic support, personal care, skilled nursing and allied health services. We do this across the aged care system, disability, and post hospital care systems.

We currently have 40 franchisees in our system covering most of Queensland, a large proportion of Sydney and some regional areas of NSW, Perth and Kalgoorlie, Southwest Victoria and Adelaide Central. There are still prime territories available in regional NSW, regional WA, Melbourne and regional Victoria including the prime locations of Bendigo, Ballarat, Mornington Peninsula and Gippsland.

We have more territories for sale in Adelaide and South Australia, Tasmania and Northern Territory.

A successful business model, grounded in history and modified for the future…what’s not to love?

For more information please contact Colleen Wetherbee Ph: 07 3489 2101 Email: Colleen.Wetherbee@craveablebrands.com www.redrooster.com.au/franchising

The comprehensive initial training covers our bespoke systems, care management, care delivery, recruitment, sales, marketing, operations and managing the business. New franchise owners enter our RightStart© program designed to get them up and running and profitable within the shortest space of time. This program provides intensive support during the start-up phase that underpins the early success of our franchise owners.

Recent experience has shown that Right at Home is pandemic and recession proof. Our markets are guaranteed to grow over the next 20 years.

If you are looking for something new, a real business with fantastic returns, while giving back to your community, Right at Home is the right choice.

business franchise MAGAZINE 73

A-Z franchise directory

Right Choice Conveyancing Right Choice Conveyancing offers an opportunity for customer focused business-people to own their own business in the booming property marketing industry.

Franchisees do not need a background in law or conveyancing, as Right Choice provides not only full training, but will handle part of each property transfer on behalf of the franchisee, ensuring a smooth and accurate outcome for each client file.

This business is online based and all transfers are handled using the industry standard software platform, PEXA. You can commence working from home and later move into an office or shop when you are ready.

The franchisor is at hand to assist and guide you at every step and with every client file, so you are never on your own.

To get you started, Right Choice Conveyancing provides a portfolio of current clients ready for you

info@rightchoice.com.au www.rightchoice.com.au

SNAP-ON TOOLS

We are a complete retail mobile showroom that brings high quality tools and equipment to customers at their place of work. Our highly targeted marketing techniques promotes our Snap-on Tools brand so it reaches your customers. Each month, we develop specials to give customers a reason to buy immediately.

Snap-on Tools Australia & New Zealand leads the way in innovation to providing technicians, engineers and other professional tool users the gold standard in tools, tool storage, equipment, diagnostics, repairs information and management systems.

With extensive training and ongoing support,

Snap-on Tools continues to grow and perform with a network of over 180 franchisees across Australia and New Zealand.

Join the world’s largest tool franchise and drive your own success

soul origin

to our local communities since 2011. Soul Origin also offers catering which is so simple and convenient with all the products that you know and love available in store.

Soul Origin is the family that you choose! Our fresh food and killer coffee is backed up by our experience and knowledge in operations, marketing, training, product development, franchising, and bucket loads of passion.

With over 140+ stores across Australia, this Australia-owned and operated QSR business has been providing fresh food and killer coffee

Stagecoach Performing Arts At Stagecoach Performing Arts we are all about performance – on stage, in life and in business.

We are here to inspire children and provide them with the confidence to be themselves.

The demand for extra-curricular performing arts opportunities for children continues to increase.

Stagecoach’s unique model of running three disciplines (singing, dancing and acting) simultaneously, means its franchisees are well placed to capitalise on this demand.

www.snapontools.com.au

For more information contact: Karla Shand 0439 611 962 KarlaS@soulorigin.com.au https://www.soulorigin.com.au/

is pinned around skills development for each stage of learning. Stagecoach enriches the lives of 60,000 students worldwide, each week.

As a Stagecoach franchisee, you are responsible for driving and growing your business and managing a team of talented teachers. You will not be required to teach any classes yourself, but our model actively encourages you to put your own stamp on the creative process.

From marketing to recruiting and retaining teachers, Stagecoach will provide you with the guidance and support you need, when you need it.

Stagecoach developed Educational Framework which

australia.stagecoachfranchise.com

The Drug Detection Agency (TDDA)

businesses taking part in workplace substance testing programs.

Established in 2005, The Drug Detection Agency (TDDA) provides Australasian businesses with end-to-end workplace substance testing, education and policy services.

Driven by a mission to ‘creating drug-free environments’, The Drug Detection Agency has established itself as the number one drug testing brand in Australasia, with more than 300 employees, 90 mobile health clinics and numerous locations all around Australasia.

On a yearly basis, TDDA performs more than 250,000 tests and this number continues to grow with more and more

74 business franchise MAGAZINE

to handle the transaction. You commence your new franchise with revenue from Day 1.

With demand on the rise, TDDA is now looking for motivated and passionate franchisees in Victoria, Tasmania, the Northern Territory, South Australia and Western Australia to get involved and join their mission.

If you are looking to be part of a franchise that allows you to make a real difference to workplaces all over Australia, and to join a team who share the same passion, values and mission, then enquire today to be a part of The Drug Detection Agency (TDDA). www.tdda.com

VOL 17 ISSUE

03 mar/apr

2023

VOL 17 ISSUE

VOL 17 ISSUE 04 may/jUnE 2023

05 jUL/aUg 2023

VOL 17 ISSU E 06 SEp/Oc t 2023

VOL 17

VOL 17

2023 jan/fEb ISSUE 02

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business franchise MAGAZINE 75

Making MakingFranchise FranchiseLaw Law Black Blackand andwhite white Morgan Morgan Mac Mac Lawyers Lawyers specialises specialises inin Business Business Law, Law, Franchise Franchise Law, Law, Commercial Commercial Litigation Litigation and and Dispute Dispute Resolution.

Resolution.

We We have have been been assisting assisting franchisors franchisors and and franchisees franchisees in in areas areas including including franchise franchise dispute dispute resolution resolution strategies, strategies, business business sales, sales, leasing leasing and and franchise franchise documentation, documentation, and and legal legal and and regulatory regulatory compliance. compliance.

Commercial Commercial litigation litigation and franchising are complex areas ofof law.

We and franchising are complex areas law.

We help our clients toto resolve help our clients resolve navigate legal matters and obligations, oror navigate legal matters and obligations, and recommend strategies minimise and manage the risks and recommend strategies toto minimise and manage the risks ofof legal non-compliance and legal disputes. legal non-compliance and legal disputes.

We work with our clients achieve their commercial objectives and We work with our clients toto achieve their commercial objectives and the best possible outcome our clients. the best possible outcome forfor our clients.

CONTACT CONTACT US: US: www.morganmac.com.au www.morganmac.com.au | 07 | 07 3221 3221 2221 2221 | info@morganmac.com.au | info@morganmac.com.au