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Community Resource Services

East North West South

Transportation Directory 8550 Balboa Boulevard | Suite 150 Northridge, CA 91325

Transportation is often difficult to find in Los Angeles. The following directory was developed to explain public transportation options that are available in the San Fernando Valley. Please read the following information carefully since some of the programs have very specific criteria and a twostep application process.

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www.childguidance.org

The Child and Family Guidance Center is a LA County Department of Mental Health (DMH) contractor that provides Specialized Prevention and Early Intervention (PEI) services to children, transition-age youth, and adults utilizing evidence-based treatment interventions (EBPs) that are consistent with the LAC/DMH Mental Health Services Act (MHSA). The Center also provides families with access to a comprehensive continuum of services, tailored to family needs, ranging from once-a-week, time-limited mental health services (PEI) to intensive in-home services delivered several times a week, with 24-7 availability for crises. Community Resource Services is a division dedicated to improving the quality of life for children with special needs and their families by helping them locate, access, and effectively use essential community health and social services.

Table of Contents General Transportation Services

Metropolitan Transportation Authority and Metro Rail (MTA)

GoPass for K-12 and Community College Students

The LIFE Program (Low-Income Fare is Easy)

Smart Metro Bike

Transportation Services for Individuals with Disabilities

Cityride

Access

Transportation for Medi-Cal Recipients

Quick Transportation Reference Guide

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General Transportation Services Los Angeles County Metropolitan Transportation Authority and Metro Rail (MTA) (213) 922-6235 Customer Relations Transit Access Pass Card (TAP ID Card) (866) 827-8646 https://www.metro.net/riding/fares/ www.taptogo.net TAP cards have replaced all Metro paper passes, tokens, and stamps and their cost is $2 at pass sales outlets. If using cash, please have exact fare when you board the bus. Metro bus operators do not carry change. There are many ways to purchase a TAP card: • On your phone using the TAP App • In your Apple Wallet on iPhone • Online at taptogo.net (Your card will be mailed to you in 10-15 business days) • Call 866.TAPTOGO (866-827-8646) (Your card will be mailed to you in 1015 business days) • Visit a TAP vendor. Find a location near you. (Fare can be used immediately) • Visit a TAP vending machine located at Metro rail and Metro Orange Line stations. Find a location near you. (Fare can be used immediately) • Visit a Metro Customer Service Center. Find a location near you. (Fare can be used immediately) Fare Type

Required for each boarding.

Cost

Regular One-Way Fare

Required for each boarding on Metro bus or rail. Maximum amount you will pay in one day using TAP. Once you reach this amount, additional Metro rides are free for the rest of the day. Maximum amount you will pay in a 7-day period using TAP. Once you reach this amount, additional Metro rides are free for the remainder of the 7-day period. Free within 2 hours of using TAP.

$1.75

One-way on bus or rail

Daily Fare Cap (maximum pay in a day) Weekly Fare Cap (maximum pay in a week) Transfers

$5.00

$18.00

Free

*Using a TAP card automatically gives you the lowest fare. Once you spend $5 in one day or $18 in 7 days. The rest of the Metro rides during that time period are free. You do not need to purchase a daily, weekly, or monthly pass.

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GoPass for K-12 and Community College Students GoPass for K-12 and Community College Students - LA Metro School Lookup: Metro GoPass Lookup (lacmta.github.io) Students participating in K-12 and Community Colleges can enjoy the freedom of going anywhere, anytime for FREE on Metro buses and trains. Steps to attain GoPass: 1) Pick up a GoPass TAP card from your participating school. 2) Activate your new GoPass online or by calling 866.TAPTOGO. 3) Wait 1 hour for your registration to be processed, and then tap your card on a rail gate, rail validator, bus farebox, bus mobile validator, or at any TAP Vending Machine within 21 days to complete activation of your new pass. 4) Students at participating K-12 schools and community colleges can ride Metro and participating agencies for free using a registered GoPass TAP card. 5) Take a photo of the back of your GoPass TAP card in case it is lost or stolen. You can contact your school administration for a replacement card and then visit www.tapto.go.net/gopass to activate the new card. Which transit agencies can I ride with GoPass? With an active GoPass TAP card, you can enjoy unlimited free rides on Metro bus and rail, AVTA, City of Commerce Transit, Culver CityBus, Foothill Transit, Glendale Beeline, GTrans, LADOT, Dash, LA County Shuttles, Long Beach Transit, Montebello Bus, Norwalk Transit, Pasadena Transit, Santa Monica Big Blue Bus and Torrance Transit. *Your GoPass is valid on local services (not Commuter Express services) * Need assistance? GoPass Customer Service (866) 827-8646

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Low-Income Fare is Easy (LIFE) The LIFE program provides transportation assistance to low-income riders. The program offers fare discounts that can be applied toward the purchase of weekly and monthly transit passes on Metro and any LIFE participating transit agencies, or 20 free rides on any one of the participating transit agencies. Who Qualifies? • You must be 18 years or older and the head of your household to apply. LIFE benefits extend to household members who are listed on your application. • You must provide a photo ID for each applicant on your application. • You may qualify if:  You live in Los Angeles County  Your household income meets Metro LIFE guidelines  You are at least 18 years old to apply as the head of household It’s now easier to apply for the LIFE Program! Now, you can apply by simply self-certifying that you meet the LIFE Program income levels. Apply online or submit your completed LIFE application by email, mail or at drop-off location: Metro Customer Centers, Big Blue Bus transit store. Sign up now for a free 90-day pass! Eligible riders receive a free 90-day transit pass upon approval. After the introductory period, participants can continue receiving discounted fares through the LIFE program. 20 Regional Rides Free for LIFE patrons Free Weekly Pass Regular 7-Day $ 18 Students Senior/ Disabled College/Vocational

K-12 schools, adult schools, and community colleges

Free

30-Day/ Monthly

$30

For more information, visit Metro's LIFE web page. If you have questions, please contact the LIFE team at lifeinfo@metro.net or (213) 922-2378.

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Smart Metro Bike https://bikeshare.metro.net/how-it-works/smart/ Metro Bike Share Stations are available in select areas throughout Los Angeles County (the closest station to CFGC is Chandler & Laurel Canyon). Visit the Metro Bike Share website for current station locations. How It Works 1. Sign up. You must be at least 16 years old and have a TAP account with an associated credit card. If you already have a TAP card, sign in and register the card to your TAP account. You can also purchase one when you enroll for Metro Bike Share. 2. Check out a bike. Use your TAP card to release a bike or download the Metro Bike Share app to access mobile check-out. Find available bikes/docks in real time with the station map or Metro Bike Share app. 3. Start riding. Don’t forget your helmet! Never leave your bike unattended and always return your bike to a Metro Bike Share station or designated docking area. To avoid replacement fees, please return the bike undamaged within the allowed check-out time. *Metro Bike Share may be most appropriate for older adolescents, transition-age youth, and adults who meet age requirements and live near participating stations. Passes

30-Day Pass Includes 30-minute rides all month. * Your pass begins on the date of purchase and expires 30 days after purchase. 365-Day Pass Includes 30-minute rides all year. * Your pass begins on the date of purchase and expires one year from that date.

$17.00 $150.00

* Bikes that are checked out for longer than 30 minutes will result in additional charges or convenience fees (e.g. $1.75 per additional 30 minutes). Reduced Fare Passes TAP Reduced Fare cardholders qualify for discounts on some Metro Bike Share passes. Learn more about Reduced Fares. • Senior (62 years and older) • Person with Disability • College/Vocational Student • K-12 Student (16 years and older to ride a bike) 30-Day Pass 365-Day Pass

$5 $50

The discounted price will be applied when you check out.

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Transportation Services for Individuals with Disabilities Cityride (818) 808-7433 (800) 559-1950 TDD http://www.ladottransit.com/cityride Cityride is a program for individuals with disabilities, seniors ages 65 or older and people with mobility impairment who live in the City of Los Angeles. The program offers reduced costs for the purchase of taxi rides or Cityride Dial-a-Ride van services. Once registered, you are eligible to receive $84 in fare value each quarter for a payment of $21 or $9 for low-income participants. To qualify for the low rate, a copy of your Medi-Cal card or Supplemental Security Income award letter is required.  How to apply? You can apply online at www.ladottransit.com/cityride or by mailing an application. You can also register using the LA Cityride App.  Using Fare value for Cityride Dial-A-Ride Service Service Information • Shared rides in a lift-equipped van • Vehicles display the Cityride logo • One-way trips cost $2-4 in fare value • Service is available Monday-Friday, 6:30a.m.-4:30p.m. *If you require an attendant with you, they ride free of charge Reservations • Call at least one business day in advance • Reservation line: (818) 908-1901 • Cancellation line: (818) 904-9353  Using Fare value for Taxicab rides Fare Information • You may use $4-20 in fare value per trip • If the fare exceeds $20, you are responsible for the remaining balance • Taxicab fares are subject to change and vary depending on trip distance and provider. Contact the taxicab directly for current fare estimates. Taxi Reservations • City Cab: (818) 780-1000 • United Taxi of San Fernando Valley: (800) 290-5600 *LADOT Transit Customer Service (818) 808-2273

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Access (800) 827-0829 Customer Service (888) 828-1195 Access Transit Evaluation Center www.accessla.org •

Access services provide shared-ride transportation for individuals whose disabilities prevent them from independently using traditional fixed-route public transportation.

•

You will be eligible for Access if you have physical or emotional difficulties that prevent you from: getting to and from a bus stop; boarding, riding, or getting off at a standard bus stop; recognizing the right stop; or transferring from one bus to another. The eligibility is not based solely on disability, age, or medical diagnosis. It is based on the person’s ability, and it is determined through an in-person Transit Evaluation. The application is available online at:

Eligibility Requirements •

Access fares vary depending on the trip's distance and service area. Please contact Access Customer Service or visit Current Fare Pricing fare information

Free Fare Program: It is automatically available to all individuals who are granted eligibility for Access. It enables individuals to ride fixed-route buses and Metro rail at no cost. There is no registration for the Free Fare program. A rider can simply present the Access ID card as fare at the time of boarding the bus or rail. Using the Free Fare program does not affect a rider’s current eligibility for Access. For more information, please call - LADOT (818) 808-2273 - Antelope Valley Transit Authority (661) 945-9445 - Santa Clarita Transit (661) 294-1287 - Metro Bus and Metro Link (323) 466-3876 - Metrolink (800) 371-5465

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Transportation for Medi-Cal Recipients Medi-Cal covers transportation services for eligible members who need help getting to healthcare appointments and services. Transportation may be available for: • Doctor’s appointments • Mental health services • Pharmacy visits to pick up prescriptions • Substance use treatment services • Dental appointments Round-trip transportation is covered for the Medi-Cal member. When necessary, one additional person may accompany the member, such as a parent taking a child to an appointment or an attendant assisting an elderly individual. Parents may also authorize teens to use Medi-Cal transportation services independently. Anthem Blue Cross Logistic Department (877) 931-4755

Kaiser Transportation Services (844) 299-6230

Blue Shield Logistic Department (877) 433-2178

LA Care Logistic Care (866) 529-2141

Health Net Logistic Department (855) 253-6863

Molina Secure Transportation (844) 292-2688

*If you don’t have any of the listed health plans, speak with your provider to request transportation

The agencies on this document are listed for informational purposes only. No endorsement of the quality of services is intended by Community Resource Services of the Child and Family Guidance Center.

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Quick Transportation Reference Guide Service

Who It Helps

Phone Number

Metro Customer Relations

General Metro bus and rail information

(213) 922-6235

TAP Card Customer Service

TAP Card questions, replacement cards, and account assistance Assistance for K-12 and community college students using GoPass Reduced fares for eligible low-income riders

(866) 827-8646

(818) 808-7433

Cityride Dial-A-Ride Reservations

Transportation program for seniors and individuals with disabilities Telecommunications device for individuals who are deaf or hard of hearing Schedule Cityride van transportation

Cityride Dial-A-Ride Cancellations

Cancel Cityride van reservations

(818) 904-9353

City Cab Reservations

Taxi reservations through Cityride

(818) 780-1000

United Taxi of San Fernando Valley LADOT Transit Customer Service

Taxi reservations through Cityride

(800) 290-5600

General Cityride questions and assistance

(818) 808-2273 (800) 827-0829

Access Transit Evaluation Center

Shared-ride transportation for eligible riders with disabilities Eligibility evaluations and application questions

Anthem Blue Cross Transportation