Cetronia Ambulance Corps 2021 Community Service Report

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Community Service Report CETRONIA AMBULANCE CORPS

SAVING LEHIGH VALLEY LIVES STARTS HERE Cetronia Ambulance Corps is a nonprofit 501(c)3 organization proudly serving the community since 1955. Our 9-1-1 coverage area includes Lynn, South Whitehall, Upper Macungie, Weisenberg and Whitehall townships, as well as portions of Lowhill, Salisbury, Greenwich and Albany townships, and the borough of Coplay in eastern Pennsylvania.

A Message from the CEO ROBERT F. MATEFF SR.

Dear Community Member, To say that 2021 was an unprecedented year would be an understatement. Thankfully, we have so many residents and businesses in this community that helped us triumph. Whether it was a donation of cookies or a monetary contribution, it all made a large impact on our nonprofit organization.

Senior Management Robert F. Mateff Sr. Chief Executive Officer Amy Ninos Chief Financial Officer Kim Blichar Director of Marketing and Public Relations Edwin Boyle Director of Operations Nicole Dugan Director of Education Shawn McGovern Director of Human Resources Michael Nagel Director of Facilities and Project Management Benjamin A. Brown Communications Center Manager Jason Carita Operations Supervisor Matthew Cornell Operations Supervisor

We also would not be where we are today without the guidance and support of our board of trustees and our truly dedicated associates. The knowledge and talent that is brought to the table every single day is simply fascinating. That's why we feel it is so important to invest in each and every one of our team members.

COVID-19 has taught us many things, but the most important is how resilient and adaptive we have been. We are proud to say that we are 100 percent compliant with the Centers for Medicare & Medicaid Services vaccination policy which allows us to transport to hospitals and facilities.

Serving on the government affairs committee of the American Ambulance Association has led me to play an advocacy role for our industry. We were honored to have many local and state representatives visit our facility to become educated on some of the key issues we have been faced with over the decades. I promise to continue to advance this industry so that our community and many others like it, are never threatened with the thought of not having emergency services one day.

We are proud of what we have achieved this past year and look to brighter days ahead.

Respectfully,

Mat Diffenderfer Operations Supervisor Michael LaPearl Operations Supervisor

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Robert F. Mateff Sr.

Leadership BUILDING ON THE PAST. A VISION FOR THE FUTURE.

Board of Trustees Christopher W. Lakatosh, Chair Principal and Senior Consultant, Cornerstone Institutional Investors

Est. 1955 Our founders ...

Sarah M. Murray, Secretary Deputy Solicitor, Lehigh County Timothy P. Woodbridge, Treasurer Vice President, Embassy Bank

A. Paul Bastian Albert P. Bastian Alden Dorney Russell Haas, Jr. Wilmer McNabb Wilmer Rex Irene and Adam Stephens

Robert F. Mateff Sr., Chief Executive Officer Cetronia Ambulance Corps (Ex Officio)

Becky Bradley, Executive Director, Lehigh Valley Planning Commission Christine Duborg, Director of Life Science Partnerships, RxDefine Sara Hailstone, Principal, Hailstone Economic Timothy Holt, Manager of Public Affairs, Air Products (Retired) Michael C. Keenan, President, Keenan-Nagle Advertising, Inc. Gregory G. Kile, President and Chief Executive Officer, Populytics, Inc. & Chief Insurance Officer, Lehigh Valley Health Network Lynn Nagel, Volunteer At Large Peter Polt, Executive Vice President, J.G. Petrucci Co. Inc. Steven S. Ridgway, Volunteer At Large, QA / QI Coordinator, Lehigh County Communications / 9-1-1 Center Paul D. Williams, Business Development Executive, Miers Insurance William Zajdel, Medical Director - Ex Officio, Emergency Physician, Lehigh Valley Health Network

Our first new ambulance purchased entirely with S&H Green Stamps. A shiny Cadillac to take our Health On Wheels to a new level.

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Organization Profile HISTORY, MISSION, & CORE VALUES

OUR HISTORY Cetronia Ambulance Corps was founded in 1955 by eight volunteers from the tiny village of Cetronia, a suburb of Allentown, Pa. Their goal was to improve the timeliness and quality of ambulance service for their families, community and future. Funds were tight but friends were abundant.

Through contributed funds, events (and many hoagie sales), they raised enough for a well-used, but somewhat hard-running, Buick ambulance. Cetronia Ambulance Corps was born … but greater reliability and resourcefulness was clearly needed.

At that time in the 1950s and 60s, S&H green stamps were offered by many retailers as a sales incentive for customers. Save enough of them and they could be redeemed for a wide variety of rewards—household appliances, sporting goods or, in the case of the fledgling volunteer group from Cetronia, a new ambulance.

Thanks to a campaign by our founding volunteers, churches, businesses and frugal families throughout our community, Cetronia’s second lifesaving vehicle was a shiny, new Cadillac ambulance purchased entirely with S&H green stamps.

Today's fleet includes 41 vehicles and a staff of 150 full and part-time associates.

Mission: To be the leader in emergency medical services, transportation, and community health resources.

Core Values: Customer focus / excellent patient care Community involvement Professionalism Integrity Leadership Teamwork

Finance Report INVESTING TO MEET PRESENT & FUTURE NEEDS.

EXPENSES

REVENUE OUR ASSOCIATES ARE OUR CORE FOUNDATION Cetronia continues to invest in not only its infrastructure, but mainly its associates. Without them, we wouldn't be where we are today and the emergency management system would look a lot different in the communities we serve.

More than half of our expenses go toward operation's wages and benefits. Our compensation package is among the best in the region, and beyond.

110 FULL-TIME & 40 PART-TIME ASSOCIATES New associate handbooks and Human Resource Policy Manuals were created for easier accessibility.

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OPERATION: PATHWAY TO SUCCESS A program designed to lead high school graduates from Paratransit to become EMTs & Paramedics while being paid.

Associates went through our EMS Apprenticeship Program in conjunction with the Lehigh Valley Workforce Investment Board.

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Operations STRATEGY IS ESSENTIAL FOR SUPERIOR PERFORMANCE.

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18,047 Emergency vehicles & 8,226 Non-emergency vehicles dispatched

95,926 gallons

STANDBYS Supporting community events

955,485 miles

19,908 Paratransit Calls

REHAB CALLS Supporting special operations units, police, fire, & EMS

CETRONIA IS THE LEHIGH VALLEY'S LEADER IN EMS AND MEDICAL TRANSPORT SERVICES. Cetronia's fleet of more than 40 specialty vehicles is driven hard to save more lives.

Cost of ONE fully equipped/staffed ambulance per year: $140,785 Advanced Life Support Ambulance $12,225 Annual Fuel Costs $12,750 Annual Maintenance Costs $245,250 Annual Personnel Costs $29,989 EKG Monitor $49,311 Power Load and Stretcher $12,000 Radios $18,184 Lucas Device $3,000 Mobile Data Terminal $5,000 Vehicle Safety Tracking System and GPS $3,500 Disposable Medical Supplies $3,915 Stair Chair Cost of ONE Staffed & Equipped Ambulance $535,909

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This Is CETRONIA ... see us in action on YouTube! https://youtu.be/Q_AxBIhGxak

Emergency Calls Only

BY THE NUMBERS IN OUR 9-1-1 COVERAGE AREA

RUNS BY MUNICIPALITY 6,000

TYPES OF PRIORITY RUNS 10,000

7,500

4,000

5,000

2,000 2,500

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WE PRIDE OURSELVES IN OUR COMPASSIONATE SERVICE Cetronia's ALS (Advanced Life Support) ambulances can provide a variety of services to patients who require immediate medical attention and transportation. Our providers are highly trained in many lifesaving skills areas.

Advanced Life Support

TOP 10 RUN REASONS Sick Person Fall Breathing Problem Traffic Accident Unconscious Chest Pain Psychiatric Unknown Problem Hemhorrage Abdominal Pain 0

16:57 Average time at a scene

Basic Life Support

FRIDAY Busiest day of the week

1,000

2,000

3,000

4,000

12:00 Busiest hour of the day

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Facility & Technology READY. SET. GROW.

Sonim phones with active 911 programs replaced radios in all ambulances

1st Stryker power-load system installed 20 iPads deployed for patient care reporting

EMS charts documentation platform deployed for more efficient patient charting ZeroRPM idle mitigation system added to 3 ambulances as part of re-chassis Main station garage lights replaced with LED bulbs reducing lighting costs by 50%

WE CONTINUE TO IMPROVE

Whether it is advancing in technology or keeping our associates well educated, our goal is to simply keep moving forward and do it efficiently. Our advances help to keep us having excellent response times and outcomes and providing clinicallyaccurate care for our patients with lifethreatening injuries and medical episodes.

Our facilities team of volunteers make sure we are ready to roll and keep our technology up-to-date.

Supervisor's vehicle, retiring in 2022

Marketing & Communications OUR CULTURE IS OUR BRAND.

Cetronia Chronicle E-newsletter 4,421 subscribers

Anish Pallod, 7th grader at Springhouse Middle School receives Health On Wheels Citizen Award

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5,258 followers & 488,609 impressions

news articles

Cetronia.org 20,948 users

#HEALTHONWHEELS Cetronia Ambulance Corps is extremely involved in outreach, education, and EMS awareness initiatives in the communities we serve. In 2021 we participated in over 250 special events, standbys and educational programs in our communities.

We invite you to join us for our signature fundraising events in 2022. Without the support of this generous region, we would not be able to offer our lifesaving services.

#6281 was donated to the nonprofit group, Food For the Poor for their need of an ambulance in the small mountainous town of Vallecillo, Honduras.

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Education SHARING KNOWLEDGE IS WHAT WE DO.

55 EMS Vehicle Operations course students 648 students took American Heart Association CPR classes 17 Emergency Medical Responder course students at Lehigh Career & Technical Institute Community education for all ages 12 Pre-hospital Trauma Life Support course students

Partnership with Commonwealth Charter Academy developed 28 EMT course students from Cetronia Ambulance Corps and Parkland High School Quality Assurance team THE FOUNDATION FOR A BETTER FUTURE

The Cetronia Ambulance Corps Education Department places a priority on keeping our associates trained at a level unsurpassed by many. There is a diverse array of educational offerings to the community, as well. From basic first aid to pre-hospital trauma life support instruction, we aim to be the best. We have multiple levels of certification from tactical EMS to child passenger safety technicians.

A great future in healthcare begins at Cetronia Ambulance Corps.

Operation: Pathway to Success

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Associate & Years of Service

Christina Rodger

determination

diligent

success

Ron Thomas

motivated

FOURTY

drive

Judith Drybola-Brokaw Kathleen A. Fadule Thomas W. Kociuba Robert Mangano

admiration

SUPPORT ASSOCIATE OF THE YEAR Matthew Krupa PARATRANSIT PERSON OF THE YEAR Gwen Smith BLS PROVIDER OF THE YEAR Jason Lindtner

F I F T Y

perserverance

Kerry L. Baldwin Joseph Lee Kunkle

Mark A. Kleibscheidel Michele Lukitsch

Franklin Bartholomew

passion

TWENTY

FIFTEEN

outstanding

Paul Brennan Nicole Cornell Steve Narkin Padraic Daraghy Kwameka Romero Audrey Parenti

honor

FIVE

character

2021 AWARDS AND MILESTONES

MICHAEL NAGEL

ALS PROVIDER OF THE YEAR Chris Sholley ROOKIE PROVIDER OF THE YEAR Abigail Darnall

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Grateful Patients Say It Best WE'RE INCREDIBLY PROUD. THANK YOU!

"The impact of your training will be very helpful to our pups as they continue on the path of becoming a guide dog."

- Lehigh County Seeing Eye Puppy Club

We appreciate your commitment to the youth in our communities.

- Boy Scouts of America, Minsi Trail Council

"The crew that helped my husband were caring and professional. They did a wonderful job."

- Carol B.

"I want to thank your crew for helping save my daughter's life. She collapsed at home and they rushed her to Lehigh Valley Hospital. After being diagnosed with a ruptured brain aneurysm and a subarachnoid hemorrhage, she had an emergency craniotomy. For 21 day, she was hospitalized!

FORTUNATELY, she has made a full recovery, with NO deficits. It is the best possible outcome!! Thank you for your knowledge, expertise and outstanding care!"

- Susan R.

"Thank you for all your hard work."

- Liz F.

"Good driver. Nice ride!"

- Ilona R. "I want to say thank you to the two ladies who took me to the hospital. They were totally professional, but above and beyond - very comforting to me as I was quite scared."

- Louise B.

As a non-profit charitable 501 (c) 3 organization Cetronia Ambulance Corps is committed to assisting all, regardless of their ability to pay. We are funded through user fees for service, grants, donations and contributions from individuals and corporations. Your gift to Cetronia Ambulance Corps is more than a tax deduction - it is a gift that will preserve and protect LIVES. Please consider making a contribution, TODAY!

CETRONIA AMBULANCE CORPS 4300 Broadway, Allentown, PA 18104 www.Cetronia.org Administrative Office: 610-398-0239 Non-Emergencies & Medical Transport: CALL 610-395-6833

Emergencies: CALL 9-1-1

2022 Cetronia Ambulance Corps, Inc. All rights reserved.