August Sept 2013

NEW ZEALAND’S MOST QUALIFIED BUILDERS

AUG/SEP 2013

InHouse THE OFFICIAL MAGAZINE OF CERTIFIED BUILDERS ASSOCIATION OF NEW ZEALAND

THE HEADLAND HOUSE WINNER 2013 HOME MAGAZINE HOME OF THE YEAR

TOMIK LTD – ARCHITECTURAL BUILDERS

PAGE 20

TOOLBOX SEMINARS Keys to winning the right work

WALL INSULATION PAYS OFF

DEALING WITH MISCONDUCT

PAGE 6

PAGE 24

PAGE 34

WHEN YOU’VE GOT SPECIALIST TRADIES READY TO GO, YOU CAN RELY ON PLACEMAKERS NOT TO DROP THE BALL. It’s no secret: delays cost money. At PlaceMakers, it’s a top priority to make sure deliveries to site get there ‘in full, on time and in spec’. We think of ourselves as the team behind your team and we understand the importance of your team delivering scheduled milestones on the job. The way we see it, we’ll do everything we can to support your timelines, so when your specialist trades turn up ready to go then so are you.

Head into PlaceMakers and have a chat to us about what you need to get the job done because to us, your success is our success.

CONTENTS

MESSAGE FROM THE CHAIR

IN THIS ISSUE Message from the Chair

1

From the Operations Desk

2

Association News

2

Feature: Geoff Hardy

10

From Around the Regions

12

Feature: Article 7, Leaky Buildings

16

Feature: Advantage Business

18

Feature: Centrespread – The Headland House

20

Feature: Beacon Pathway

24

Feature: Hazard Management

26

WorkSafe New Zealand

29

ITAB

30

Q&A: Dealing with misconduct

34

Builders Crack-up

38

Membership Benefits

39

Message from the Chief

41

Contact Farming House 102 - 104 Spring Street PO Box 13405, Tauranga Central, Tauranga 3141 Phone: 07 927 7720 | Freephone: 0800 CERTIFIED Fax: 07 927 7721 | Email: editor@certified.co.nz www.certified.co.nz

Working as a hands on builder still gives me a buzz except at this time of year when it involves getting up in the dark and leaving a warm house for a cold site.

Although I should give a thought to the poor guys in the South Island having to deal with the snow factor as well.

Roll on summer!

As expected our Conference in Blenheim was a great success and the new format, focussing on education, was well-received. Saturday night’s function brought out some weird and wonderful costumes and I have to wonder if some of our members aspire to a different career entirely!

A poignant highlight was the presentation of the Ken Read Memorial Trophy to Hamish Griffith, the winner of the Apprentice Challenge, by Ken’s wife Christine. She was delighted to be part of the celebration of success by these promising young chippies.

It was great to acknowledge too, the outstanding contributions of Bob Monteith, Brian Ludlow, Alan Whyte and Ray Watkins to Certified Builders over the years. I’d also like to thank Richard Merrifield who has stepped down from his Christchurch role for us to pursue some exciting new opportunities. He has been a great help to our Canterbury members over the last couple of years and we wish him well for the future. We are steadily adding to the legacy of members who have significantly contributed to the growth of the Association since its founding. Hamilton hosts us next year so start planning now and let’s make it our biggest conference yet.

Speaking of Hamilton, Warwick and his team have once again excelled in their efforts at Fieldays. Well done guys and thank you for inviting us Aucklanders down to be part of it.

Our latest round of ToolBox Seminars is well underway so I hope you are all getting out there supporting them. Several regions are planning events so please let me know and I’d be more than happy to come along and support your endeavours.

Cheers

Dave Brown Chairman

TOGETHER, WE’RE BUILDING NEW ZEALAND INHOUSE | AUG/SEP 2013

1

FROM THE OPERATIONS DESK — ASSOCIATION NEWS

Client ’s expectat ions are more demanding.

GUTSY GRASSROOTS

us a snap shot of what working systematically looks like during our recent Seminar Series.

Jason McClintock - Operations Manager

Inhouse magazine just keeps going from good to great, a warm buzz was bubbling out of National Support Office as the June/July issue was coming out of the printers. I like to put my member’s hat on when receiving Inhouse so I can see what impact it makes to the Associations greatest asset, that is you the member. Upon receiving my issue hot off the press I was not disappointed, a wave of warm fuzzies hit me as I opened up the centre spread and saw the efforts of Ross Flowerday and his team. Great design coming to fruition by a great build team, I call this a dream team effort.

You know what’s great about Certified Builders, it’s the gutsy grassroots attitude which takes us from good to great, we create and publish our own magazine, we design/build, man and dismantle our own stand at buildnz [see page 12] we’re on the road with our Seminar Series [see page 6]. Our regions are doing well with their trade shows and personally getting involved with A&P &P P and Home Shows, Builders Day out along ut al a lo on ng with other events.

Members m er mb ers even evven en ffeature in our own TV V ccommercials. om mme merrc rcia cia ials l . This ls T i commitment Th the fuel which lifts to o tthe he e ttrade ra ade de iiss th he fu uel el w our Association ou ur A As ssoci soci c at attio ion io n to new ne ew w heights hei eig gh h and the Presidents, sso o I ccongratulate ong on grrat atul ulatte tth he Pr P res esiden id dents en e nts ts, s, members who give ccommittees co omm mmit it tte ees es and and n m embe em berrss w ho g ho ive time up p ttheir he h eir ir vvaluable alua al u b blle tti im me e llifting if ti if tin ng g tthe he he Certified Builders ccapabilities ca capa apa pabi pab biliti liiti ties es of of Ce C r if rt ifie fied ie ed Buil Bu uilild de ers rs Association.

A As Asso sso s ci ciat atiio ati on.

You’re onalys as good t job. your las Seeking the Advantag Advantage The Th T he A he As Association sso so occia attio ion n ha hass been very fortunate have partners fo fort orttun unat ate to ate to h ave av e industry i ITM supporting IT TM ssu up pp po orr ting our recent Seminar Se emi mina ina nar Series.

Serri Se ries es Bringing on board Advantage the Association nttag age Business, B

2

INHOUSE | AUG/SEP 2013

hit the road to deliver steps to a sustainable recovery. Identified within the seven steps to recovery was creating a business advantage, through opportunity. Opportunities such as systemising and client relations, amongst others. This got me thinking? Where are our members leaving money on the table through lost opportunity?

Client relations, the old adage “you’re only as good as your last job” has been ringing in my ears lately. I see client relations as an area members are leaving opportunity on the table and with that, potential profit. As the reality of Homes Plan+ moves closer [see page 36] the potential of referral work becomes greater, as long as members understand how to nurture m client relations and client expectations.

Last year BRANZ conducted a New Home Satisfaction Survey, when asked what was the influencing factor in their choice of builder; it was recommendation.

Repeat business From the survey 33.3% said they chose their builder through family or friends recommendation. Not the flashy TV ads or show homes but on the back of someone else build experience.

Whether repeat work from a past client or a recommendation from

a past client there is no easier and cost effective way to pick up work, which incidentally rated a higher priority than cost.

Let’s break down what the nurturing of this relationship might look like if repeat work is front of mind. Remember it is a whole build experience and not necessarily what you as a builder see as the build experience.

How well do you present yourself, team and business to the homeowner?

Savvy owners will have already searched your profile and credentials before they have even picked up the phone to arrange to meet you, such as the internet and friends. Home Plans + works as a funnel to capture traffic, where owners will intuitively go from this point? Quite simply your website.

The first initial contact will make a huge impression; for some owners this might be your answer phone message. When you answer the phone is it a polite greeting, every time? Not easy when the concrete pump has just broken down or things just aren’t going your way.

First impressions count, dress for success, is the car washed, company branding looking spick and span, owners will now be watching how systematically you work from this point. Advantage Business gave

As expected, the survey revealed a fixed price contract gave more certainty and less disputes than contracts which were adjusted after signing or estimate based contracts.

Project management and communication were two of the biggest factors satisfied homeowners saw as key inputs throughout the cycle of building. We live in an instant world, your clients don’t expect to wait to receive information and replies should be instant as well, even if it is “I will have to get back to you on that”.

Capabilities like LocknLoad allow for this instantly, and also records the communication safe and sound.

Opportunity for gains A big opportunity for gain is addressing touch ups and defective works once possession was taken.

While 68% were happy with the builder’s performance during the build, those that experienced defects only 42% were happy with the redress of work.

Have front line staff schooled up so they can make a good impression should they be in contact with your clients.

As discussed in the seminars, systemise your business, create a culture on site that will bring you repeat business. Give sub contractors a stern reminder when things start to slid away from this.

Measure your success, just like other vital signs of your business; don’t forget to dash board the satisfaction of your clients. A simple survey will

measure areas where you can lift your game. Perhaps someone outside your business could do this on your behalf, a phone call or a simple one page questioner in the mail.

Don’t forget to acknowledge the neighbour for putting up with your racket on site, they too were part of the build experience, by default.

Drop your business card off and say thank you.

Client’s expectation of what a pleasurable build experience looks like has changed over the years, things are more instantaneous and demanding on service levels.

Remember at the end of the day an owner just wants what they paid for with minimal fuss and that is, fit for purpose. Now that’s worth recommending to family and friends.

LOCATION LOCATION LOCATION...

On a recent excursion overseas this photo was snapped using LocknLoad.

From the geotag coordinates below can anyone figure out exactly where this Certified Builder was holidaying ... with his ute??!?!

-21.135090,-175.197270 The geotag function within LocknLoad is essential when: Council ask the contractor “Where were you when you took that photo?”

OR The contractor needs to verify his labour component within his invoice to his clients.

HOWEVER...

OR You may want to think twice Verifying your employees timesheets. before using LocknLoad to share OR your pics of your BIG CATCH Knowing where your employees are. or your secret holiday locations, because if you do ... the location won’t be secret for long.

Futureproof your business with LocknLoad $14.95 incl pmth 0800 565 005

INHOUSE | AUG/SEP 2013

3

ASSOCIATION NEWS

ASSOCIATION NEWS

CBA

INSURANCES Insurance Excess on a Contract Works Insurance policy

In most reputable Building Contracts, the Builder is responsible to arrange Contract Works Insurance cove r for a new build, and the Owner to arrange for alterations, additions etc.

In general terms this appears to make the Build er responsible for any excess under the policy on a new build, and with the bigger Earth quake/Natural Damage excesses being imposed nowadays, this can be anywhere betw een 2.5% and 10.0% of the constructed value – an average simple $400,000 build with a claim towards the end of the build could be anywhere between $10,0 00 and $40,0 00! A $1,00 0,000 build could end up with $25,0 00 to $100,000!

When the new CBANZ Building Contracts were being drafted, we gave a lot of thought to this problem, and you’ll note that Section G now allows you to clearly show which party is responsible for any excess, either the Build er , the Owner, or a percentage each.

Each party knows their responsibility – at the outset.

We are aware that this has caused some diffic ulties for some members, with Owners refusing to agree to their accepting responsib ility for the excess and the Builder feeling it necessary to do so.

We feel it is still preferable to highlight the issue at the outset, discuss with your client and establish the ground rules, rather than have a bun fight after the he event, and believe the new contract does give you, the builder, an opportuni tunittyy to raise the subject and be aware of the pote ntial liability attaching g to this aspect of the contract.

Jim is Managing Direc tor of CBA Insurances and has been an insurance professional for more than 45 years. He has been involved in the provision of insurance for the construction indus try for over 10 years.

Contact Jim on 0800 237 843 or email: jim@c ertified.co.nz.

DO YOU HAVE THE RIGHT COVER IN PLACE? Ring CBA Insurances for a quote for our Esse

ntial Builders Pack:

LIABILITY

COMMERCIAL

PUBLIC LIABILITY + LBP + faulty workm anship + advice STATUTORY LIABILITY ERRORS & OMISSIONS (E&O) INDEMNITY

Other cover is available, including all comm

VEHICLES CONTRACT WORKS INSURANCE (proje ct or annual) TOOLS & EQUIPMENT

ercial and private/domestic policies

Call Gwenda on: 0800 237 843 e: insuranc

es@cbainsurances.co.nz

4

INHOUSE IN NH HO OUSSE | AU A AUG/SEP G//SEEP 20 G/SE 2013 01133

Annual Business Survey This year’s survey is taking on a new look and the questions streamlined saving you time. Access to live results will be via the Association’s web site. Shortly you will be sent an email to complete the survey; once the survey has closed we will be loading these results into an electronic format where you will see the most change.

Accessing live results The survey will run for August with results posted late September [we will advise when completed].

As with past surveys of this type the information is only available to those who submit and contribute to the survey.

Via the Association’s web site follow the survey link. Enter your membership password to gain access into your profile. What this does is keep the information live and accurate, it then allows Business members access to a greater range of business information such as charge out and pay rates. The information is then displayed in several forms allowing you to see where your rates sit compared to others within your region. This may prove valuable support material when convincing your potential client your charge out rate is at an industry accepted level.

Having an online presence gives you several advantages • No more surveys, you simply update your information when it changes • The information does not become outdated - the survey is “live” • Changes in rates are tracked displayed through the worm chart • Members can selectively drill down to business size and location • As information changes to industry conditions, the results are shown instantly and is relative to your region • Charge out rates, wages, apprentice pay rates, square meter rates, travel charges all relative by region. Christchurch will be classed as its own region.

ve t wetha a h t y a he w rtan ted bylivter this imepros, wi th gy. i c x e m “ I a able to de our memb n technolo ious beenrmation to informatio ers are obv info ther use of our memb t ribute to ano benefi t s to bili t y to contion on a rs.

The ding the a e’ informa ss indicato incluget ‘real timtant busine d and e of impor ingbouaer r p s t a e rang r in vides a g to cont ical This hperoAssociatiobners wi th cnr.”i t for t pport meminformatio ciation to su hmarking ers A sso fied Build c ti er n C e – b cutive Grant Flo

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INHOUSE | AUG/SEP 2013

5

ASSOCIATION NEWS ASSOCIAT

TOOL SEMINAR OX SERIES BOX B TOOLBOX SEMINARS OCTOBER/NOVEMBER 2013

EYS TO WINNING THE RIGHT WORK KE K NORTH ISLAND DATE

DAY

CITY

VENUE

ADDRESS

Rotorua

The Pig & Whistle

Cnr Haupapa and Tutanekai Streets

Waikato

Flagstaff Club

Commodore Drive Hamilton

Whakatane

Ohope International Golf Club

Harbour Road

Auckland

27-33 Ohinerau Street

Auckland

The Commerce Club of Auckland Inc Weymouth Cosmopolitan Club

Mangawhai

Mangawhai Bowls Inc

219 Molesworth Drive, Mangawhai Heads

Auckland

The Backya Road

31 Northcote Road, Northcote

Auckland

Henderson RSA

66-70 Railside Avenue

Te Aroha

Te Aroha Club

42 Centennial Avenue, Te Aroha

Tauranga

Tauranga Yacht Club

Sulphur Point Tauranga

Taupo

Taupo Cosmopolitan Club

5 Taniwha Street

Gisborne Cosmopolitan Club

190 Derby Street

Taradale RSA

156 Gloucester Street, Taradale

Ugly Duck

601 Devon Street East

UCOL - Main Campus

Princess Street

Masteron Cosmopolitan Club

398 Queen Street

Speights Ale House

75-81 Jackson Street, Petone

Waiheke Island Rugby Club

The Pavilion, Onetangi Sport Park, O’Brien Road

North Tec Whangarei

Gate 1 Learning Centre Raumanga Valley Road

Kerikeri RSA

Next to Kerikeri Centre, 37 Cobham Road

Whitianga

Mercury Bay club

Cnr Campbell Street and Cook Drive

TIME

CITY

VENUE

ADDRESS

5.30 5.30 5.30 7.30 5.30 5.30 5.30 5.30

Greymouth Westport Oamaru Winton Dunedin Timaru Christchurch Ashburton

Harriers Club Rooms Denniston Dog Hotel Kingsgate Brydone Winton Middle Pub The Edgar Centre Timaru Town & Country Club CPIT The Rover Den

Anzac Park, Greymouth 18 Wakefield Street 115 Thames Street 232 Great North Road, Winton 116 Portsmouth Drive, Andersons Bay 99 Douglas Street, Highfield, Timaru Sullivan Road Campus Student centre 10 Chalmers Avenue, Hampstead

T TIME

October

6.

6.30pm Nibbles 7.0 7.00pm Start 6.3 6.30pm Nibbles 8th Tuesday 7 7.00pm Start 9th Wednesday 6.30pm Nibbles 7.00pm Start 5.30pm Nibbles 14th Monday 6.00pm Start 5.30pm Nibbles 15th Tuesday 6.00pm Start 6.30pm Nibbles 17th Thursday 7.00pm Start 5.30pm Nibbles 21st Monday 6.00pm Start 5.30pm Nibbles 22nd Tuesday 6.00pm Start 23rd Wednesday 6.30pm Nibbles 7.00pm Start 6.30pm Drinks 29th Tuesday 7.00pm Start 30th Wednesday 6.30pm Nibbles 7.00pm Start

7th

Monday

November

5.30pm Nibbles Gisborne 6.00pm Start 6.30pm Nibbles Napier 5th Tuesday 7.00pm Start 6.30pm Nibbles Taranaki 18th Monday 7.00pm Start 5.30pm Nibbles Manawatu 19th Tuesday 6.00pm Start 20th Wednesday 5.30pm Nibbles Wairarapa 6.00pm Start 5.30pm Nibbles Wellington 21st Thursday 6.00pm Start 5.30pm Nibbles Waiheke 25th Monday Island 6.00pm Start 5.30pm Nibbles Whangarei 26th Tuesday 6.00pm Start 27th Wednesday 5.30pm Nibbles Kerikeri 6.00pm Start

4th

Monday

December 3rd

Tuesday

7am Breakfast 7.30am Start

SOUTH ISLAND DATE

DAY

October 14th Monday 15th Tuesday 22nd Tuesday 23rd Wednesday 24th Thursday 29th Tuesday 30th Wednesday 31st Thursday

November

7.30 5th Tuesday 6th Wednesday 5.30 5.30 11th Monday 5.30 12th Tuesday 13th Wednesday 5.30

6

INHOUSE IN NH HO OUSSE | AU A AUG/SEP G//SEEP 20 G/SE 2013 013 13

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151 Sykes Road, Manurewa

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Nelson Bleheim Alexandra

SPEND $450 ON ANYTHING IN THE CA RTERS AUGUST MAILER AND RECEIVE FREE:

Carters in the month of August 2013 receive a free Nike Watch with (excluding GST) on anything in the August 2013 Trade Offers mailer from *Terms and Conditions: Qualifying customers that spend $450 or over Promotional Terms and Conditions below .** General Carters’ the to subject also is er Off completed. is promotion the holders only. Entry is automatic on invoices raised for trade TomTom GPS. The reward is distributed after be made between 1st to 31st August 2013. Promotion is open to trade account and **Carters’ General Promotional Terms and Conditions: Purchases must Standard Credit Criteria and have complied with Carters’ Standard Terms Carters’ meet must customers qualifying reward, the for eligible be To from that pictured. Limited stock of rewards account holders. Qualifiers are based on invoice date not order date. of one reward per customer, per offer. The actual reward may differ slightly Maximum received. is reward the until up running and period promotion other promotion any the Conditions of Sale, both during or alternatives. Offer not valid with offered at the discretion of Carters. Reward cannot be substituted for cash available, while stocks last. An alternative reward of similar value may be concurrently. Staff of Carter Holt Harvey Limited are ineligible to qualify.

Did you miss out on

Don’ t miss this one!!

the Certified Builders Conference 2013?

Then make sure you get to our next conference at Claudelands Conference and Exhibition Centre – Hamilton, 27th and 28th of June 2014.

Claudelands is an award-winning venue, which is a short walk from the CBD of Hamilton City and set on 34 hectares of green parkland with an added bonus of free delegate parking. The sheer size of Claudelands means that everything will be under one roof, with an even bigger exhibition area to accommodate more trade stands than ever before.

The Certified Builders Conference Committee have some exciting ideas up their sleeves to make the 16th Annual Conference, not only better than the last but offering a greater variety of speakers, workshops, partner excursions, evening functions but we can’t give it all away just yet – be sure to keep checking the members section of the Certified Builders website for conference updates – www.certified.co.nz/members/.

We asked our members who attended this year’s conference for some overall conference feedback and this is what they had to say: “Fantastic and inspiring as always!”

“Well organised and good mixture of entertainment with learning.”

“It was my first conference. It was very informative and motivational.

I will try to go to others.”

“I found all areas [of the conference] to be of use. Chris Fortune speaking I thought was strange but the way he delivered his talk it does give a fresh look at some of the ways things are done and how you can put a slant on marketing uniqueness of our product ie.

NZ garlic (more expensive but greater taste) vs Chinese garlic (cheap but inferior quality in taste and treated in ACID). I do see a synergy between group housing companies and companies of my size that can offer more value added and customized product for our clients. (Trying to break the paradigms within the consumer perception that big means better in the building industry when in reality the small efficient builder can offer more real value in as far as choice and service but we don’t market ourselves effectively enough.”

We also asked them what they found most valuable about the conference: “The quality of the workshops and range of topics.”

“Opportunity to network with others in the industry.”

“Key note speakers were of good quality and interesting talking with other builders to gauge the industry.”

“Presenters presented in interesting ways and kept me wanting more. They were positive and happy to share their knowledge, also networking was great.”

INHOUSE | AUG/SEP 2013

7

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GIB

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d of a The most common metho lder was from a bui a homeowner choosing friend s or familyy!! recommendation from s selected Over 50% of all homeows’ner ndard plan a t s r e d l i u b a design from a nges as part range and made some cha . off their input into their house design t feature on By far the most importan d chhoosing a buiilder was tr.he quallity an reputation of the builde s called back Over 2/3rds of homeowener ts after the c e f their builder to repair d h pai nting repair wit , build was completed n deffect t. mo m beingg the most com Source: BRANZ New House Own

INHOUSE | AUG/SEP 2013

1

Battens The use of GIB® Rondo® metal ceiling battens is recommended to achieve a stable substrate.

2

Batten installation It is important that all ceiling battens run the same way within a ceiling plane. Although this may require some additional nogging to be installed, it ensures that all sheets’ edge joints will be running in the same direction.

Tapered edge Additional to cut edge nogs may joint is highly be required susceptible to in this area cracking e.g. lounge, kitchen, WRONG CORRECT dining area Sheets change direction Sheets in one direction

For best practice practice, and to avoid timeconsuming and costly call-backs, Winstone Wallboards recommends the following best practice guidelines for quality ceiling installation. Framing

WARM HOODIES AVAILABLE IN HIGH VIS OR BLACK DURABLE HEAVYWEIGHT FLEECE FABRIC REFLECTIVE PIPING TRIM

must comply with the requirements of NZS 3604:2011.

For full information, please refer

REFLECTIVE ZIPPER LINED HOOD FOR PROTECTION FROM THE ELEMENTS KANGAROO STYLE POCKET

to the latest edition of the

INTERNAL MP3/PHONE POCKET

on 0800 100 442 during

$56.00

inc GST and CB Logo

GIB® Site Guide. Alternatively, contact the GIB® Helpline

4

Point loading To limit sag in GIB® plasterboard ceilings, long term uniformly distributed loads (e.g. fixtures and fittings and/or overlaid insulation) should not exceed 3kg/m2 unless independently supported.

5

Back blocking Back blocking strengthens and stabilises joints between GIB® plasterboard sheets. It is primarily used to reinforce the point where butt joints occur but is also recommended for sheet edge joints.

6

Fixing All ceiling sheets must be fixed at right angles to the ceiling framing.

7

Control joints Install control joints in large open ceiling planes exceeding 12m or points where cracking is often predictable, such as at changes in direction.

business hours.

You can also refer to our bulletin n “Ceiling Batten Centres for Gypsum

RS CERTIFIED BUILDE STICKERS Ce y! littyy! alit quali errs mark off qu e der ed Builld ttified tifi rti Cerrt

Plasterboard”. This document provides information on constructing a ceiling in accordance with agreed industry

he he h tth with nyy wi an pany pan mp d your com nd and ra Bra B

standards and achieving a high quality

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expectation.

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of finish that meets/exceeds customer

For free on-site training, book online at gib.co.nz/skills-maintenance-requestform/ or call the GIB® Helpline.

®

ers Satisfaction Survey 2012

Plasterboard Thicker 13mm GIB® Standard plasterboard is more rigid and less prone to sagging than 10mm plasterboard in a ceiling application.

It is recommended that 13mm GIB® Standard plasterboard is supported at no more than 600mm centres, resulting in less battens being used for the job and less fasteners, meaning you will achieve an overall smoother finish. When batten, labour and board costs are taken into account, this system is cost effective as well as being the least prone to finishing defects.

Note: 10mm plasterboard will sag significantly more than the equivalent 13mm plasterboard on the same batten spacing. Given the wet humid conditions prevalent across many parts of New Zealand ceiling sag can be amplified. To meet the high expectations of the New Zealand market, Winstone Wallboards ceiling recommendation is 10mm plasterboard at 450mm batten spacing and 13mm plasterboard at 600mm batten spacing.

dimensions and structured performance

GIB® is a registered trademark.

8

STEPS

3

KO O L LDR

NIT B E LINING CABLE.0K0 WITH FLEEC CK OR NAVY 0 A L 2 ~$ Y, B AL, GRE

These recommendations are not a substitute for the full information contained in relevant GIB® technical literature.

ION T A ALL T S 3 No.LING IN CEI

inc GST anIdPOLO ~ $3 5. 00 CB Logo

EANIES

7 THINGS TO CONSIDER WHEN INSTALLING A QUALITY CEILING.

FEATURE: Labour Only Building Contracts

When is a builder finally free of liability for defects?

By Auckland commercial lawyer and Certified Builders Association Board member Geoff Hardy

I am quite often asked how much time has to elapse before an owner can no longer insist on the builder rectifying construction defects. The short answer is – up to 10 years – but it depends on the circumstances.

GeoffmeHrciaral dy lawyer The first point to note is that it has nothing to do with the defects liability period in your building contract. Every standard form building contract, from the “small works” contracts right through to the contracts used for major infrastructure projects in New Zealand such as NZS 3910, provide for a defects liability period. These periods typically range from 30 days to 3 months.

They are a bit of a misnomer, actually.

They should more properly be called “defects notification periods” because they are the period during which the owner or Principal can notify the builder that there are defects in the works that require fixing. Typically the builder is then required to fix the defects within a reasonable time after notification, which may be some time after the expiry of the defects liability period itself.

is a com also a director in Auckland anddBu automatically, without an argument. ilders on the Certifie ard. Co ct After the warranty expires, the owner Association Bo 0700nta or (09) 379 on off Ge m .co might have to argue the point, or geoff@madisonhardy to be t intended refer the dispute to a judge, This article is no vice. relied upon as legal ad arbitrator, adjudicator or Disputes troduce Tribunal referee. The defects ded to in n e m a e b w g ork.... aboutrto liability l buildin is a ti t c n e A id g e to it s it e in b d provisions are an The Buil ar warranty for ith a little more a one yise is a warranty w express promise But th by the builder to rectify notified defects, so they are easy to enforce. The 12 month periods by default, only argument is likely to be over what regardless of what the building exactly constitutes a defect and what contract says. That will keep builders exactly constitutes rectification. on tenterhooks for longer. If they The Building Act is about to be are notified of a defect within 12 amended to introduce a one year months, they will need to rectify it warranty for residential building work. at their own cost (as they do now) A homeowner will have 12 months except where they dispute the claim. from completion to notify the builder

Many people mistakenly assume that once the defects liability period expires, the owner has no further right to insist on defects being fixed. That is not correct. Four different laws already give the owner similar rights to what the defects liability provisions do, but for a much longer period. So you would have to wonder what the point is in having defects liability periods at all.

of a defect, in which case the builder must rectify it within a reasonable time.

But this is a warranty with a little more bite to it. First, the homeowner merely has to say that there is a defect, and he is presumed to be correct, unless and until the builder proves otherwise.

And secondly, any subsequent owner can enforce the warranty against the original builder, provided they are still within the 12 month period.

The main attraction of these defects liability provisions, however, is that the builder will normally fix the defect

What this means is that in residential projects, the existing defects liability periods will automatically become

10 INHOUSE | AUG/SEP 2013

Builders will want to dispute the claim when the alleged defect is actually due to fair wear and tear, or natural causes, or lack of maintenance or repair on the owner’s part, or some other tradesman for whom they are not responsible, or it is a trivial, cosmetic blemish rather than an actual defect, or the standard of finish the owner is demanding is beyond what was agreed and paid for. Some of those exceptions are recognised exceptions to the one year warranty, but not all of them. And if the builder says that

DESIGNER BATHROOMS DESERVE A PLUMBING SYSTEM DESIGNED TO LAST.

an exception applies, once again the onus will be on him to prove it.

The reason why this new 12 month warranty is overkill, is that the homeowner already has four different 10 year warranties available to him.

Those warranties can be found in the law of contract (when the builder broke some promise he made to the owner), the Building Act (when the builder breached an implied warranty), the Consumer Guarantees Act (when the builder breached an implied guarantee), or the tort of negligence (when the builder was careless in the way he went about his work).

Let’s start with the contract warranty.

It is a fundamental premise of every building contract (whether express or implied) that the builder will do a competent job in return for the money he gets paid. Doing a competent job includes fixing defects that emerge in the workmanship or materials, or paying compensation to the owner for the cost he incurs in getting someone else to fix them. The law of contract will force the builder to do that. Admittedly, only the owner who hired the builder can enforce the contract against him, and sometimes

contracts contain exclusion clauses or limitations of liability which reduce the builder’s exposure. But that is where the Building Act warranties come in.

Every residential building contract since 30 November 2004 automatically contains the warranties in section 397 of the Building Act. The same applies to any sale agreement by a spec builder or residential developer to his purchaser. Those warranties basically say there won’t be any (major) defects in the building, and those warranties can’t be whittled down by exclusion clauses or limitations of liability. Furthermore, the benefit of those warranties passes to subsequent owners.

There is a similar (but not identical) set of warranties under the Consumer Guarantees Act, except that they are referred to as guarantees, and only the original homeowner can enforce them.

However, the homeowner can enforce them not only against the builder (or spec builder or developer), but also any subcontractor or supplier who was actually responsible for the defect.

Then there is the builder’s liability in negligence for workmanship or materials that didn’t meet minimum

standards. Like the Building Act implied warranties, the builder can be liable in negligence to subsequent owners, and like the Consumer Guarantees Act guarantees, a subcontractor or supplier can be liable in negligence as well. But a few criteria need to be satisfied before anyone is liable in negligence. It depends on the degree of carelessness, and whether the resulting damage was foreseeable, and whether the owner at the time is within the range of people who are covered.

How long can a builder be liable for under each of these warranties? The answer is: until the relevant limitation periods (as defined in the Limitation Act) run out. The normal limitation period is 6 years from when the defective work was done, but if you don’t discover the defect until later on, you get an extension. That could potentially take forever, so there is one more relevant limitation period. Under the Building Act no claim for defective building work can be brought more than 10 years after construction.

So a builder potentially remains liable for rectifying latent defects for between 6 and 10 years after the original building work was done.

INHOUSE | AUG/SEP 2013 11

ys a d l e i F k e e r Mystery C

FROM FR ROM AROUND THE RE REGIONS EGI GION ON NS

Local Members Out in Our Communities Auckklland

buildnz

Aidan Johnstone ( white tee ) son of vice president Colin came and had a crack at it with his mate as Michelle keeps p an eye on the time and supporting the sstand .

Every two years Certified Builders Association attends buildnz/designex in Auckland, dubbed the leading trade fair for the Building & Construction Industry, with a solid reputation for bringing building professionals and construction industry innovators together to share ideas, showcase the latest products, and develop business relationships.

This year there was a wide audience including the NZ Institute of Architects CPD two days of presentations. “These guys had to walk past our stand each h day to attend their seminars, this gave us a great opportunity to encourage them to only use Certified Builders, ensuring their designs are built right firstt time” said Buster Coughtrey North Island Membership Development Manager. ger.

The opening day of buildnz was supported with ToolBox Seminars proudly presented by Certified Builders, these proved popular amongst the tradesmen. n Topics varied from business tips, what affordable housing looks like, managing risk through verification with BRANZ.

There were two iPad Minis up for grabs, one with the trade qualified draw which was won by Paul Fisk from Auckland. The other on the shared ITAB stand and was won by Brent Simpson Taranaki.

A big thanks to Leni and his team from Unitec and Joe Hede from the Unitec Trust helping out man the ITAB stand.

d one spondstohree girls Z N e d Pashloe rooms anra stepped of t ey and Lauir comfort Cas t out of the crack on righe and had a zon saw. the

Jason McClintock Operations Manager

12 INHOUSE | AUG/SEP 2013

The set out of the floor and John Jarvis making sure levels were correct. tting t Boylan pu Grance d n a n s. w ro Dave Bw through it s pa the sa

B ax S dropfrom rd ew Zeala d in tanndda ma s Ned Certipe fied Buaild e nd ers gistaer nt Jinthga .

A notable thank you to Dave Brown, Dave Whitehead, Grant Boylan, his committee and coordinator Carol for their time helping us out over the three days.

This event was funded by the Association advertisement levy.

The uplift from Wintec.

inga rs as the J e th a g d w A crlloenge starts. c ha

“This year our stand was bright and very interactive, capturing the punters with a giant Jenga” said Jason McClintock Operations Manger. “The challenge allowed people from all walks of life to take part; it also gave us an opportunity to talk to them about Certified Builders”.

We were very fortunate to once again have the backing of our industry partners sponsoring the giant Jenga, Resene/Rockcote, Assa Abloy, James Hardie, Resene Paints. Other sponsored prizes from Carters, Office Products Depot, Noel Leeming and NZ Safety.

d ys elda e at the Fie ncce en ese res ers Waikato had a pr of ms Certified Builders oo “R s wa hiss year thi theme th ts nts en ide essid Pre P during June and the byy other Pr ll suppor ted b we s wa t en ev , o, po u up Ta Ingenuity”. The m C amberlain fro ion. Ian Ch o r r and ou from around the reg and also Carl Taylo d lan n from Auck an yyla Grant Boyl n. n. wn ow row Bro rd Dave Br ard oa Bo h B Chairman of the Storey from North Ro provided by bin The 2-man saw was er ful suppor t. htrey provided wond Tec and Buster Coug card. As soon as me a very big draw The 2-man saw beca of competitiveness el nd) hit town the lev kla uc (A rs” 9e “0 the arp time and d Grant set a very sh stepped up. Dave an y the “07ers” in awe. The next da m National ever yone watched nsisting of Buster fro co y) nt Ple of ay /B (Waikato sident could Warwick, Waikato Pre Suppor t Of fice and an saw and 2-m the on “09ers” m tch the time of the that they not ma ow “09ers” still don’t kn hiss goes to print the th as thi e ti e. b tter tim had a be

Waikato Chiefs boys Mini al I Pinander of Q e d a Tr l F isk w draw.

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having a crack.

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We would love to hear your stories from around your community.

Ian Chamberlain & Dave catching up over bbq steak.Brown

Send your Stories to: CBANZ, PO Box 13405, Tauranga Central, Tauranga 3141 EMAIL: millie@certified.co.nz

INHOUSE | AUG/SEP 2013 13

KIWI OWNED + OPERATED

FROM FR ROM AROUND THE RE REGIONS...

EGI GION ON NS. S .. AND A D OVERSEAS! AN OVER OV E SEAS AS!!

Builders Brag Page

Fearnley Construction Ltd

Working in Fiji Our most recent challenge has been building a spec home. This has involved purchasing the section, building the home and then selling it off as a package. It’s been a big learning curve and had its moments of stresses and challenges. We needed to visit multiple times to the site to water the lawns, as we had to move the sprinklers four times every morning and night due to it being such a big lawn. We basically had no rain over this period of time, so it was a busy time of going back and forth at the end of the build. Overall, it was a great learning experience and I thoroughly enjoyed the build having predominantly been iin renovation ti work k prior. i Mid 2011,, I went over to a small island off the coast of Fiji called Rabi Island to help start build a house for a couple, who had lost their home when it was destroyed by the cyclone in Easter 2010.

It was part of a missions programme and a variety of other people also came to volunteer their time. We stayed and worked alongside the local people.

Our aim was to complete as much of the house as possible, in the short time we had. I undertook the supervising a d organising of the job in terms of an quantities of materials required and giving people jobs to do, as well as pitching in and doing the building work. It was definitely challenging as the processes and pr an p ocedures involved in Fiji were a lot diiffffer d ere en nt tth ha an n NZ and things can take a bit long lo ge err. r. A lot llo ot of of the timber used was milled by han by and b byy the locals so keeping things straig ight ht was sometimes a challenge! But ht w managed to work with what we had we and achieved a lot in the time we had.

Be B eing a member of Certified Builders Asso As s ciation, I enjoy the regular Asssso A soci so c ation’s training nights. It’s a good cch ha an nce to see what is going on in the iin ndu dussttry, keep up to date with changes an a nd catch up with other builders. My wiife w fe Bec is in regular contact with the Assso A socciiat a ion’s head office and has found tth he em m gre eat at to deal dea de all witth. h.

14 INHOUSE | AUG/SEP 2013

Our goals for the future: • We have predominantly been a relatively small business, mainly taking on contractors when necessary, however we are starting to grow the business, having just taken on an apprentice and would like to see ourselves continue to develop further in this area.

• We are enjoying getting involved in the new builds and would like to continue down this path.

• At the end of 2011, I did a workshop with Timberworks in Ruby Bay. This type of work involves exposed timber – a true art form, which goes right backk to b t the th roots t off building b ildi in i some parts using mortise and tenon joinery.

• In the future I would love to incorporate this type of work into my new builds where and when possible.

Steps to success: • Working hard and being personable with clients.

• Keeping an eye out for opportunity and following your dream.

• If you want to get time on the tools, then getting someone to help you with the administration work – whether it’s your partner or someone else.

Ben (rig

ht) and

Nathan

Bell (left

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Hunting & Fishing pics, and we’ll reward those that get published on this page with a Hunting & Fishing New Zealand Fleece Gutbusta Bush Shirt valued at

Everything was then th ((and d still till is) i ) about b t Rebuilding Canterbury/Christchurch.

Because we were a relatively new business, people thought we had established ourselves as a result of the earthquake. Due to this, we have decided to change our business name recently to Fearnley Construction.

Jamie F air a nice S bairn fro m Fa ika! irbairn Builder s on the

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THR Fearnley Construction Ltd Ben & Rebecca Fearnley Email: fearnleyconstruction@xtra.co.nz www.fearnleyconstruction.co.nz

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During my apprenticeship my boss and I completed a lot of renovation work around the Christchurch City. This gave me the skills to learn how to build well, with having to work with houses that were out of square, out of level and out of plumb. Once I went out in business I continued down the renovation track.

At the time of going out in business we were starting to fall into a building recession and so I took what I could get.

Th earthquake The th k hit and d I then th became b involved in a number of earthquake repairs completed through Fletcher Construction. Our family then had an opportunity to shift out to Leeston in the Selwyn District which is located about 25 minutes from Christchurch. This personal change has been the best thing for us and helped re-direct our business to not only continuing to do some renovation work but propelling us forward to building new homes in the area. I have thoroughly loved this change and it excites me to be building quality homes from scratch.

• Keeping quality at the forefront of my building work.

We are a family run business. I do the building and quoting work and my wife Bec keeps the business running doing all the administration side of things.

Combined with a couple of little kids and a small farm that we live on and look after, things are pretty busy. My wife and I work together well as a team.

If it weren’t for each other, we wouldn’t have a business! Initially we named our business, Rebuild Canterbury Ltd (regarding all things building) in October 2009. This was because I had predominantly been involved in renovation work. However, almost a year later the September earthquake hit.

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ers Builders Brag Page Build t e n un D t a 70 tice PO Box 4472 ppren nchester m a B A i T w I Gill th a Palmerston North Mark d shot wi n i h Email pictures in hi-res to -R#KXQWÀVK FR Q] red

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Phone 0800 486 834 (0800 HUNT FISH) Shop online or register for catalogues www.huntingandfishing.co.nz INHOUSE | AUG/SEP 2013 15

ARTICLE 7 Series of articles on Weathertight Remediation – an introduction for Builders

Leaky Buildings – How it comes together on site

Harry D

on has been inill vo lved with the repair of m ore than 300 ho m es as a builder ov ten years.erThthisearlast ticle represents ry’s views whichHmaray not necessarily me as the Deparbetmsaen t’s.

Other things to consider include the temporary bracing that may be required as the removal of bracing (either external or internal) or removal of cladding to allow for concrete nib installation may affect the integrity of the structure.

A fundamental question for most remediation projects is what timber to leave in, treat insitu or replace. There are many types of timber rot and ways of testing for them. Visual and strand tests, for example, have their uses but also their limitations. The only way to be absolutely certain of its type and history is a lab test. Some rots are visually hard to detect and timber

sampling of what appears to be sound wood (even if only as a datum) can help prevent the consequences of leaving structurally unsound timber behind. Having suitably qualified and experienced experts to interpret and instruct not only helps with compliance but could also potentially help narrow a builder’s related latent risks. If builders have doubts about what has been instructed they can simply get testing carried out themselves as an inexpensive form of insurance.

As with risks on any type of project, understanding the risk is key to managing it.

Wrap Up: Our penultimate article goes back to basic first principles of weathertight design to get a better remediation solution.

Suggested follow up areas for more information

Building and Housing website: http://www.dbh.govt.nz/wsinfo-for-building-professionals

The Building and Housing publications Guide to Remediation Design Guide to the Diagnosis of Leaky Buildings Dealing with Timber in Leaky Buildings Code Watch Issue 1: October 2011

This is the 7th article in a series of articles based on a number of workshops on weathertight remediation for builders which the Ministry of Business, Innovation and Employment – Building and Housing group has been running at centres all over New Zealand. In the previous articles we have mostly looked at prestart considerations. In this article we will be looking at some of what builders need to think about when we are underway on site.

Re-cladding projects are like renovations on steroids, there are very few aspects of the house that won’t be affected. It is a very stressful time for the homeowner. All they typically get at the end of it is the house they thought they bought in the first place and all they have to show for is usually a bigger mortgage.

It is not just the homeowner who is effectively the client. Their funder has a vested interest in restoring value in their collateral. The TA along with government may also be contributing if the client is participating in the Financial Assistance Package scheme. On multiunit sites, a body corporate will be involved and usually an elected building committee will represent all of the owners.

Whether the building occupants are going or staying can make a significant difference to the operation and efficiency of a project. Some owners may not have the desire or the means to vacate their home. If they are vacating, will they be taking

16 INHOUSE | AUG/SEP 2013

their chattels, too, as there may be insurance implications for them remaining? It is also much more efficient if household items don’t have to be moved or protected during the repair process.

As has already been seen in Canada, where they have been dealing with a similar problem for 20 years, we are already carrying out 2nd generation repairs in NZ. As we all know, we builders carry significant latent liability for our work. Therefore it is critical to minimise any risks and consequences of future failures. Getting the repair done right is simply the best way to achieve this. Working with suitably experienced professionals is critical.

A builder should expect a designer to provide details that are timely, that work and are appropriate. The law is getting much clearer on this.

If the builder comes up with his own detail or builds something that is on the plans that they know will possibly fail, who is liable if it does?

Builders, myself included, are not exactly well known for their paperwork, but good record keeping helps variation management and really helps resolve current or future potential disputes. In addition, documenting all the damage discovered with location specific photographs builds a historical record of what was found. Quality control systems and good site supervision can assist in catching even minor errors or omissions in the rebuild process that could otherwise accumulate and contribute to future building failures.

Discovering as much damage as early as possible allows budgetary implications and design clarifications to be dealt with right at the start. This is especially important if the damage is worse than initially assessed.

On every project I have been involved with there is at least some degree of non-compliant work discovered in the original structure. How is this dealt with?

INHOUSE | AUG/SEP 2013 17

FEATURE: ADVANTAGE BUSINESS

Grooming your business for sale Whenever you sell a house you mow the lawns, clean the walls, wash the windows, weed the garden and make sure all the rubbish of years is off to the dump – so why don’t we do the same for our businesses?

In many cases our business may be worth much more than our house – after all – it can go on earning well into the future – can’t it? In many cases – no it can’t – because the business hasn’t been prepared for the owner’s exit, and all of a sudden we find all the intellectual property, tricks and techniques, customer knowledge and sales systems are between the owners’ ears and nowhere else!

A prospective purchaser devalues the business immediately – often to little more than asset value – usually a fraction of the real worth.

So, 10 simple steps to groom your business for sale: 1. Get the legalities in order – tidy up your shareholding, directorships, personal guarantees, any trade or bank loans, get the whole legal side in a file, organised and tidy. Get rid of any old loans, debentures, and guarantees etc that no longer apply.

2. Sort your succession – who of your staff can run the business in your absence? If the answer is “nobody” you have a problem – only another “owner operator” skilled in your industry will look at the business – narrowing your field of prospective investors dramatically. Grooming your “2nd string” may take up to two years, or even more depending on your business type.

3. Sort your financial systems – make sure you have a simple, clean and tidy accounts system, reports up to date and neatly filed. Ensure

18 INHOUSE | AUG/SEP 2013

your debtors are up to date, (purge bad debts, chase slow payers) and that your aged creditors looks tidy.

4. Sort your sales systems – be able to show a tidy and organised customer database – able to be mailed to easily. Sort by size, and type if necessary. Work out the potential growth from your customer list, using Hi/Lo reports to analyse the patterns. Get your quotes book organised, follow ups done, win rates worked out.

5. Sort your job management – so that you don’t have to run the whole show – jobs boards, tool box meetings, efficient job card and time logging systems – able to be run by your foreman/ admin people, or by your staff themselves.

Prove your cost-effectiveness.

6. Work out where the next 3 to 5 years growth may come from – any purchaser is buying the future, not the past – and if you don’t spell out the future (and who else can?) then all they CAN see is the PAST – the previous financial performance – and your business may be devalued!

7. Telling the story – make sure your website, promotional material, yellow pages ads, newsletters etc are up to date, tidy and working well – the effects are measured, and all information is filed in one place, easy to show a prospective investor.

8. Tidy up your staff files – all employment contracts, job descriptions and performance

assessments up to date and in one place. Make sure no anomalies exist – like your cousin in the despatch bay being paid twice (or half) the going rate!

9. Tidy the premises – get rid of all that scrap, old machinery, and years of clutter – if you can’t bear to part with it – put it in storage or take it home. It may be treasure to you – but it’s just junk to a purchaser!

10. Huge spring clean – floors, walls, ceiling, lighting, building exterior, signage, grounds, vehicles and parking – just like selling a house.

DO pay particular attention to staff facilities – smoko room, toilets and hygiene facilities – these “hidden” areas convey more about how you’ve run the business and the attitudes of you and your staff than you may think.

Once you’ve done all that – you have a free choice – after all, with a polished, groomed business you might no longer want to sell (just like when you groom your house – you’ll say “why are we selling?”).

The object is to give you a free choice at that time – sell out or stay in – either way you’ll be winning. Don’t leave it to fate – you’ll probably be disappointed at the outcome. We help many businesses through this process – some sell, some stay on, some staff see the potential and what can be done and do a staged buyout over a few years. But it all comes down to you taking action now. www.advantagebusiness.co.nz

INHOUSE | AUG/SEP 2013 19

FEATURE– Centrespread

Tomik Ltd – Architectural Builders

The Headland House Winner 2013 HOME Magazine Home of the Year Todd Flashman, Director – Tomik Ltd – tomik.co.nz

Tomik Ltd are an Auckland based company specialising in the exclusive Architectural market on Waiheke Island, with two directors, Todd Flashman and Mike Hutchens, and a current team of 14 craftsmen including four apprentices.

20 INHOUSE | JUNE 2013

INHOUSE | JUNE 2013 21

FEATURE - Centrespread

Tomik Ltd Architectural Builders - The Headland House

Wit hou e com itmen dedicatitoth n and rem markabt,le communic a ti o this pro ct w n from Tomik Ltd ould never h , been thejesu A big thankccess that it is.ave extended tea you to your m.

Regards, Lin ley Butler The Headland House was the design creation of Stevens Lawson Architects, Home Magazine Home of the Year winning Architects for an unprecedented fourth time. This award is regarded in the architectural world as not only the country’s top award but as ‘THE one to win!!’

Situated on a lofty Headland at the end of Onetangi Beach, the house is a cleverly designed combination of curved pods, that no matter where you are in the house, you have a differing view thanks to the 270 degree vista of being nestled on its own peninsular. Cedar vertical cladding comprising of 14 different profiles flow through from the exterior seamlessly to the interior with unobstructed ease creating a three dimensional cladding effect that is simply spectacular. Once in the main living space the same interior cladding cleverly disguises secrete hidden doorways that allow access to the other pods and to the lower floor. “The intent behind having the same material on the inside as the outside is to make the interior feel like an outside space’ says Nicholas Stevens from Steven Lawson.

“You can’t just get the Architect to jump in the car and pop over to help clarify a detail or decision” says Todd. Achieving something like this is reflective on a trusting relationship.

The Architects Steven Lawson are absolute professionals with excessively well documented plans, details and Specifications. Added to this was an International client based in London who had committed to a level of trust with the relationship between their Architect and Builder. This trust was based on their successful pairings on previous projects.

“I met Linley the owner the day we signed the contract, we than saw her once at the mid stage of the project when she came to NZ for her mother’s 90th of am te a ve ha birthday, and then she arrived we ly “F ortunate are among ve lie be I at th for the last week of completion als idu indiv untry and this at ion, and hand over. Not bad for a the best in the co eir dedic 22 month project” says Todd. award is reflect ive on thand more so

A project such as this is difficult no matter where it is positioned. But the added difficulty of being on an Island in the middle of that Hauraki Gulf brings an ever changing dynamic to a build such as this. “Planning is everything, we have to specialise not only in the quality of physical construction, but 22 INHOUSE | AUG/SEP 2013

equally in project management; with the vast majority of the materials being individually specialised and a constant requirement of speciality subcontractors needed, and somehow they all are meant to be in the right place at the right time... on an Island!!!”

ship abilit y, craf tsman e to achieve and sir de al idu div in their undaries.” constant ly push the bo Todd Flashman, Direct

or – Tomik Ltd

says Todd Flashman director of Tomik Ltd. “Logistically we have to have our finger on the pulse. With the constantly changing circumstances that we all deal with in construction, when you are on an Island you have to be able react and communicate openly, clearly and decisively”.

Communication was also a big part of the overall relationship between the builder, Architect and Client.

As with all modern designs, the calculated and physical side of the engineering requirements is a never ending challenge.

To add a few more challenges this project came complete with a myriad of curves and angles with complex compounding radius ceiling and wall junctions that really push the mind. “Fortunately we have a team of individuals that I believe are among the best in the country and this award is reflective on their dedication, ability, craftsmanship and more so their individual desire to achieve and constantly push the boundaries” says Todd.

INHOUSE | AUG/SEP 2013 23

FEATURE: Beacon Pathway

In this Christch use, wall insulation was adurdechd ho from the inside af ter all the plaste linings were removed. rboard

Wall insulation pays off

n tion has baelewalls Wall insula rn te x e retrofi t tehdritostchurch houseved in this C ddings were remo while clahquake repairs. for eart

By Lois Easton, Beacon Pathway Inc

Wall insulation is already required in new homes, but there is a strong argument for retrofitting wall insulation whenever claddings or linings are being replaced.

The Government’s Warm Up New Zealand programme has raised the profile of ceiling and underfloor insulation, but the importance of wall insulation is less well known. Yet evidence shows that wall insulation not only brings great benefits (warmth and energy savings) but is particularly cost effective in major renovations.

The rationale for insulation Insulation is all about keeping the heat inside the home. Why? To save money on heating, and to keep healthy.

Without insulation, heat escapes from the roof (42%), floor (10%) and walls (24%). To keep the house warm, far more heating is required as much of the warm air is heading straight outside. Heating bills, whether electricity, wood, or gas, will be much higher than they need to be. Insulation means a heater, pellet fire, wood 24 INHOUSE | AUG/SEP 2013

burner or other heat source will warm the home much more efficiently.

We spend about 70% of our lives indoors, at home. How warm and dry our home is has a big impact on our health. The World Health Organisation has recognised this by recommending a minimum indoor temperature of 18°C for good health, with warmer temperatures of 21°C recommended for the very young and very old. There is now plenty of research to show that cold homes (below 16°C) lead to health problems such as excess mortality (people dying sooner) from cardiovascular and respiratory disease amongst the elderly, increased respiratory problems in children, increased illnesses such as colds and flu, mental health problems and the exacerbation of conditions such as arthritis.

Insulating homes is the first step to keeping warmer, and it has

been shown to have good effects on health. The Otago University Housing, Health and Insulation Study found that installing ceiling and underfloor insulation led to fewer days off school and work, fewer colds, and fewer hospital admissions. A more recent evaluation of Warm Up New Zealand funding also found that retrofitted insulation reduced deaths, hospitalisation and pharmaceutical costs.

Walls need to be insulated too Ceiling and underfloor insulation – the standard retrofit funded by Warm Up New Zealand – is a big improvement on no insulation at all. It makes homes easier to heat, and the greater warmth improves health outcomes for householders.

However, houses with just ceiling and underfloor insulation continue to have high relative humidity levels

and dampness, and although warmer, are still often colder than World Health Organisation recommended minimum temperatures.

Indeed, while homes are easier to heat, they are still not efficient to heat – warmth can still escape through walls and windows. Evidence shows that residents tend to forgo energy savings to warm their homes to a greater level of comfort – a phenomenon known as take back. To make homes warm AND save energy, upgrades have to include full insulation (ceiling, under-floor and walls).

Beacon’s experience in a ten home retrofit in Papakowhai (Porirua) was that full thermal envelope retrofits (ceiling + underfloor + wall) led to energy savings of between 23% and 33% at the same time as temperatures increased to greater than World Health Organisation minimums.

Retrofit wall insulation whenever cladding or linings are being replaced Retrofitting wall insulation is cost effective if it is done at the same time as cladding or linings are replaced. The cost of actual wall insulation product and installation is relatively low compared to that of lining/cladding removal and reinstatement. Capitalising on existing work adds relatively little to the cost and disruption.

One of the reasons it is so worthwhile is that the opportunity comes around so seldom. On average, wall linings are only replaced every 30 years or

was then fit tedbrovicer k Building paper tio fore the the wall insulareinnstbe . ed at cladding was

How to retrofit H wall insulation

so when there is a major renovation.

That’s one of the reasons that Christchurch has a huge opportunity to improve its housing stock: repair of earthquake damage is leading to the replacement of cladding and linings in many houses. Wall insulation is very easily slotted into the repair process while either cladding or linings are removed.

In addition, while it’s ideal to retrofit wall insulation to the whole house, it is still worthwhile to add wall insulation to even a single room that is being relined.

EECA has modelled the energy savings cost benefit for installing insulation in individual rooms in a Canterbury house when linings are replaced.

They found a payback of only 1.88 years for insulating bedrooms and a payback of 7.72 years for insulating living rooms. It was even worth adding insulation to bathrooms and laundries if they are being renovated.

It’s even worth doing one wall Uninsulated wall surfaces radiate cold temperatures – you can feel these even when the room is heated. If you have your bed next to an uninsulated external wall, for example, you are likely to feel the cold surface of the wall radiating cold into the room.

Insulating just an external wall in a room will improve the comfort of the occupant by making the room temperatures feel warmer, especially in rooms where they might be spending long periods of time.

Because many older homes have no building paper in their walls, care is needed with wall insulation retrofitting to ensure that the insulation doesn’t wick moisture into the wall and framing. This is particularly important for brick clad houses, which operate a “wet wall system” whereby the cavity is critical to keeping the framing dry. For this reason, blown in or pumped in wall products are not recommended for use in wall insulation retrofits. See BRANZ article Retrofitting blown in insulation by Trevor Pringle – download free from www.branz.co.nz EECA and the Ministry for Business, Innovation & Employment have produced a new guide to retrofitting wall insulation. It provides best practice guidelines for retrofitting the most common types of wall insulation (blanket, segment, rigid and semi-rigid sheet) into framed external walls of existing houses.

Download the Guide for retrofitting wall insulation (Blanket, segment, rigid and semi-rigid sheet type insulation only) from www.eeca.govt.nz/resource/ guide-retrofitting-wall-insulation

About Beacon Pathway Beacon Pathway is an Incorporated Society committed to transforming New Zealand’s homes and neighbourhoods through research and demonstration projects that show how to make homes more resource efficient, healthier to live in, adaptable, resilient and affordable.

For further information about Beacon Pathway visit www.beaconpathway.co.nz.

INHOUSE | AUG/SEP 2013 25

Hazard Management On a Work Site What is Hazard Ha ard Managem Management? ment? Why is it importantt for me? ment?

Let’s start with:

Why is it important for me?

What is Hazard Management?

There are number of key reasons why you should manage hazards on your site:

Hazard management can be broken into 4 steps:

1. You want to go home unharmed at the end of every day In the last year, HazardCo clients have reported 474 accidents.

Of these, 101 were serious harm accidents resulting in injuries that put individuals out of work for weeks. Of the 31 falls from height, sadly 1 resulted in death, 5 in spinal injuries and the rest in numerous broken bones and internal injuries.

As you can imagine, this extremely traumatic and stressful for the individuals, families, workmates and employers of those involved.

2. You are a professional Hazard management is a necessary step to ensure everyone is working safely on site and that no one visiting the site will be at risk of being harmed. As a professional, you pride yourself in doing a good job – hazard management is part of that. Instead of assuming that you won’t have an accident; ensure that you don’t by having active health and safety management in place.

3. Accidents are costly!

Injured employees off work on ACC, being investigated by MBIE, or having to appear in court as the result of a serious harm accident are all bad for business and bad for the unfortunate people involved.

26 INHOUSE | AUG/SEP 2013

1. Hazard ID (Identification) 2. Assessing the Hazard 3. Hazard Control 4. Hazard Monitoring Let’s look at each step in a little more detail.

1. Hazard ID Prior to starting any work, a hazard ID should be completed for the work site to Identify any Significant Hazards.

Two practical ways to identify hazards are: Visual Hazard Review A visual hazard review is an informal hazard ID of your work site. Many of you do this instinctively at the beginning of each day – it is simply looking around the site for any significant hazards you or others are likely to be exposed to while working.

It needs to be done daily as things such as weather, equipment or material drop offs or the arrival of new sub trades can change conditions. It also helps you prepare and plan for the day’s work.

You should use your knowledge and experience, as well as referring to documents such as a hazard registers and safety plans to identify hazards.

Of course you may already do this, but not record it. If you don’t record it, didn’t happen! So make a quick note in your diary every time you do a visual hazard review.

Task Analysis A Task Analysis is a formal method of hazard ID and provides documented proof of a process. It involves breaking the job down into parts or steps and identifying the significant hazards associated with each step. There are a number of different names for a task analysis, but all are designed to ensure a thorough review of the job and its associated hazards. A task analysis is very useful for more complex jobs and where there is a high degree of risk, such as when working at height.

2. Assessing the Hazard To assess a hazard you need to decide that if nothing is done could it cause injury or serious harm either now or in the future.

A hazard register or similar document, listing all the significant hazards can help you do this. By referring to a list of known hazards, you can identify if those hazards are currently or will be on site during the job. If the hazards are present, then you will need to control them. Gut feel is often very accurate in deciding if a hazard is significant – if it looks dodgy, it usually is a significant hazard and will need to be controlled!

3. Controlling a Hazard It’s important that you understand that it is a legal requirement to control significant hazards and you must always eliminate them if you can.

As we know elimination often isn’t practical e.g. a roofer can’t eliminate the working at height hazard if he has to get onto a roof to work on it.

So often the best option is to isolate the hazard. For example, the use of a scaffold provides a barrier to falling and isolates the hazard. hazard If you can’t isolate the hazard, then you must minimise the risk of harm occurring through measures such as good procedures, training, wearing PPE etc.

A key point here is that you cannot choose a minimisation method just because it’s the cheapest. You must go through the above process, pick the safest method that is available and in-line with industry best practice.

Sometimes more than one method of control is required to ensure safety.

It’s worth noting that best practice is often outlined in an Approved Code of Practice (ACOP) or Guideline such as the Working at Heights Guideline or Pumping Concrete Guidelines.

4. Hazard Monitoring After you have put in place the appropriate h hazard d controls, l it is i important that you regularly check they are working. HazardCo has recorded a number of examples of hazard controls being removed prematurely, resulting in accidents.

The Th he meeting doesn’t have ha h ave to b be complicated l d orr long winded, a 10 minute gettogether to ogether using a toolbox meeting checklist ch hecklist can cover all this and ensure everyone evveryone on your site is safe from harm. ha arm.

You should regularly check your worksite both informally and formally through site audits or reviews to ensure that hazard controls are in place and working.

The Th he HazardCo system will give you the resources to manage and control hazards on your work site. We are happy to help. Please contact us if you would like any further information or assistance.

Weekly toolbox meetings with your team are very helpful for keeping everyone informed of any hazards, hazard controls in place and any issues identified during site audits or as the result of accidents. You can talk about upcoming work and any requirements for hazard management such as using a task analysis document.

Please contact HazardCo on 0800 555339 or info@hazardco.com

WITH PLACEMAKERS I’M DEALING WITH A BUSINESS OWNER, JUST LIKE MYSELF. When you’ve got skin in the game things are different. It’s something only another business owner can understand. At PlaceMakers our owner operators understand: they’ve got skin in the game too. It’s in our best interest that your job goes well, so we’re always here to help lighten the load. You’d be surprised at the number of ways we can do this but we probably don’t want to get into that here.

The best thing to do is to come in and talk to your local owner operator and see what we can do to enhance your business because to us, your success is our success.

TOGETHER, WE’RE BUILDING NEW ZE ZEALAND INHOUSE | AUG/SEP 2013 27

D !

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Make Another Good Call and choose Pink® Batts® insulation today.

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Architect/ Designer Research Ever wanted to get more information on what it takes to win work from a Designer or Architect?

The Association has recently undertaken some in depth research with a sample of Architects and Designers to gain insights on how members can optimise relationships with this group who are a source of referral for new work.

If you want a copy of this research please refer to the members section of our web site (www.certified.co.nz) or contact Millie Ward at National Support Office (0800 237 843).

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New Health and Safety System Takes Shape In December this year, the new, stand-alone Crown agency WorkSafe New Zealand will assume oversight of the workplace health and safety system. It is a significant step towards better health and safety outcomes for this country.

Meanwhile, the Ministry of Business, Innovation and Employment’s Health and Safety Group has begun laying the groundwork for the new agency.

Group Deputy Chief Executive Lesley Haines says changes need to be made throughout the system to achieve the vision of safer and healthier workplaces in New Zealand.

“Our workplaces are currently not safe enough, and it is not only the regulator but also every business, every employer, every worker who must step up their focus on health and safety.

“Inspectors will focus on the sectors where we know the most deaths and other serious harm is happening – the areas where we know our intervention can make a significant impact – and where required, businesses should expect a firmer regulatory stance from our inspectors.

will ensure that our investigations are of a consistently high standard.”

“Duty holders are responsible for workplace health and safety, and are required to do their own analysis of any incidents. In some cases, we will expect duty holders to report to us on what went wrong, what’s been done about it, and how they will ensure it won’t happen again.

Inspectors will check these reports for completeness, and there’ll be support and guidance on along the way,” she says.

The biggest change we’re making is to put more focus on proactively identifying potential harm-causing practices before people get hurt rather than just reacting to events.

“We have been working for some time to develop a more visible, targeted and effective approach to our work. In July we began operating a new inspectorate model designed to meet those objectives.

“The biggest change we’re making is to put more focus on proactively identifying potential harm-causing practices before people get hurt rather than just reacting to events.

“Our inspectors will be spending more time out and about in workplaces – the implementation of our proactive identification approach will mean inspectors will undertake significantly more workplace assessments. Over time the number of inspectors will increase, so that will amplify the effect.

“At least 80 percent of our workplace assessments will be targeted to industries outlined in the Health and Safety National Action Agenda 2010-2013. For 2013/14, we will concentrate on safer forestry harvesting, safe use of machinery in manufacturing, preventing falls from height in construction, quad bike safety and the Canterbury rebuild.

“Our hazardous substances focus will be automotive spray painting, and the boat building and metal finishing industries,” Ms Haines says.

“We’ll make that degree of focus possible by triaging all complaints against detailed criteria. We will still investigate accidents, but we will not respond in person to everything.

Our specialist investigations team

“This is a new approach for New Zealand and it will free up our resources to maintain focus on the highest risk areas, on system-wide analysis and planning, and improving the consistency and quality of our work. There will be a lot of value too for duty-holders in examining their own health and safety practices, and taking more direct responsibility.

“These are significant changes that are designed to improve our contribution.

New Zealand’s workplace health and safety record has to be turned around and it will take all of us pulling in the same direction to do that.”

Learn more: www.business.govt.nz/healthandsafety

INHOUSE | AUG/SEP 2013 29

COMING UP THROUGH THE RANKS

will have finished By the time you read thisxISe the latest round of ToolBo minars.

Why choose ITAB Apprentice Training

Graeme White – Membership Deve

lopment Manager South Island

k areas well attended. The feedbac Attendance was mixed with some how ht taug are well wor thwhile. We that I have received is that they were s ines bus d goo in ed here are we train to be good builders however now and able valu very s inar Sem lBox s Too skills. This makes the Better Busines s re seminars. The Advantage Busines futu any nd atte to you ge oura I enc form e som have to the need for all of us team did very well and reinforces an point made in the Seminar, that as The tor. men s of adviser or busines ing. cern con very is t mos as n as ofte industry, our businesses fail twice we now face means that in general With all the regulation and rules that There is essful business without any help. there is no way we can run a succ Builders d tifie Cer of ices using the serv plenty available we just need to ask is a good place to star t. on for to Westpor t, Cromwell and Ashburt On this round of Seminars I went keen re whe nd bers those who did atte the first time. Although low in num port will do so but we need more sup we and rn retu for these Seminars to from our members. ing in numbers and I am currently ITAB’s in the South Island is still grow cover. the areas that we currently don’t working with other Poly technics in

ITAB combines the best of the professional skills taught ht by the Polytechnics with the practical, on-the-job training given by employer builders.

This scheme ensures apprentices are taught and assessed by professionals fessionals giving them a better range of skills the employer can rely on. Contact tact your local Polytechnic if you would like to enrol your apprentice or want more e information.

ITAB ... IT-savvy Most of our ITAB apprentices are tech savvy and have an email address. ress. If you would like to receive your invoices/statements and important builders ers information on meetings and what’s happening in your area, Apprentice Challenge nge news, please email your email address – info@itab.co.nz.

) hi tloepm(leefnt t W e m e e G ra rship Dev Island

e Membager – Sout h ied.co.nz n a M cer tif raeme@ ERT IFIE D g : il a Em 0800 C 43) Phone:(0800 237 8

B us t e r C o

(righ t) u Members g h t r Manager hip Developmeeny Licen – Nor th Islan t Practi tisoend Builder d er Site 2 Email: bus Phone: 08ter@certified.co.n z 00 C (0800 237ERT IFIE D 843)

Growing g n i g a n a M d n a z n d l i u b , s y a D d Fiel eminar Businesses for GrowdtuhriTnogotlBhoexlaSst two months. have kept me buseyad this I would have finished) So What’s Coming Up (which by the time you r elopment Manager North Island – Membership Dev y Buster Coughtrey r | Site S2 Licensed Building Practitione

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getting some The Seminar’s have been going well and we have been was based ars semin These y. countr the down and good numbers up h and lay growt of period a in ss busine your e manag can you on how now just not profit, a some solid foundations on how you can make and ss Busine tage Advan well. as but looking forward for the future er. togeth ar Semin x ToolBo ITM helped put this a lot of value I am seeing a lot of non-members turning up; they get who are ers memb out of the information which we give them. Our is your This . behind left g gettin are not turning up to these seminars into goes effort and time of lot A it. of most Association so make the our you for ars semin these in t conten good have we making sure only three members to keep you at the top of our industry – its closely in works er whoev or r times a year, bring your wife, partne whole the so yees emplo your all bring still your business, better page. same the team is on ed the If you attended one of these seminars and have not receiv ring please ar, semin this booklet that we have put together for 843 237 0800 National Support Office

FIGHT NIGHT

Bay of Islands are putting on a Fight again in Kerikeri Night on the 3rd Augu st. If is anything to go by this is not to be last year missed and if you can ge t tickets you will be in for a treat. All mone y raised will go to charity.

For more informa tion contac t Karen - 021 819 796 | ka Laurie ren@nor thbuild.co .nz

AUCKLAND HOM E SHOW

Auckland region have booked a sta nd at the Auckland Home Show this year which will be held 11 – 15th Septem ber so make sure you co me and say hello .

WELLINGTON HO ME SHOW

Wellington region ha the Wellington Ho s also booked in for me Show on the 27–29th September so ag ain if you’re in W ellington come and meet the Wellington tea m.

TOOLBOX SE

INAR ”KEYS TO WINNM IN G THE RIGHT WORK Comm

encing 7th Oc to ber 2013 in Rotoru and will be run ov a er throughout the co Oc tober and November untry so check th e dates on page 6. Make su re you put it in yo ur diary now.

”

INHOUSE | AUG/SEP 2013 31

EXCELLENCE THROUGH TRAINING

Apprenticeship Scholarship Trust

Tough like us.

Roger D

ncan C hairman ofuAS T Tr ust

Made for New Zealand.

A pristine look that lasts.

It’s been a great year for the Trust. We have given some good grants out and we are hoping to do the same this coming year.

The Trust would like to take this opportunity to thank the Auckland region for their donation; we have already looked at ways of using this money to help the people who need some financial assistance.

I would also like to thank everyone who helped to make the apprenticeship finals a great success at conference. It was wonderful to have Christine Read attend conference to present the trophy that has been named in memory of Ken Read.

I would like to say thank you to Peter Dalton for his time and input and wish him well in the future. We have a new Trustee Brian Dillon from the BOP Polytechnic. I welcomed Brian to the Trust at the AST Trust Annual General Meeting which was held in Auckland, and look forward to working with him in the future.

A reminder to all the regions of the challenge that was put to you after Auckland’s great donation – we’re looking forward to receiving those $1000 cheques as this will help considerably to enable to Trust to achieve its goals.

We will be promoting Excellence within the training undertaken by the Polytechnic ITAB apprenticeship training Providers, so keep an eye out for that.

Also the AST will support towards overcoming of any circumstances of hardship that ITAB apprentices are experiencing so if you have an ITAB apprentice who is struggling let us know, you will be surprised how we can help them. For more information ring Lisa on 0800 482 284.

Roger Duncan – AST Chairman

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INHOUSE | AUG/SEP 2013 33

FEATURE: Employment & Environmental Law

Your Safety is our Concern We GUARANTEE... our Service

Q&A Dealing with

Employment relations bill – flexible working

Q:

Misconduct Issues The below content is by its nature general, and is not intended to be a substitute for legal advice.

Q:

We are having problems with one of our younger guys who is not performing to the standard we expect. In particular, he is regularly late to work and sometimes does not turn up or phone in at all. We have told him that this is unacceptable, but have never dealt with it more formally as we were hoping he would come right . However, we have had enough. Can we dismiss him?

A: EXPERTS IN LASERS

From what you have outlined, this employee is breaching his employment obligations to be on time for work, to attend work (unless there is genuine sick or bereavement leave or you have agreed to annual leave), and to communicate with you regarding any absence.

As you have not previously taken any formal disciplinary action (such as a formal warning), we believe there would be significant risk in dismissing him. The behaviour you have mentioned is usually deemed to be misconduct instead of serious misconduct.

It is only in cases of serious misconduct that you can consider going straight to the dismissal stage. We recommend that you commence a disciplinary process and work your way through the disciplinary warning stages. If after warnings, the behaviour continues, you could well then reach the point where dismissal would be justified.

Trudy Marshall & Danny Jacobson

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34 INHOUSE | AUG/SEP 2013

Part ners at Employment & Environment Law, Barristers and Solicitors, Tauranga.

Trudy and Danny operate our Employment Helpline for CBANZ members: phone: 07 928 0529 They have also previously produced a Guide for Employers in the Construction Industry which CBANZ can send out to any members on request.

A:

We have heard that the new Employment Relations Amendment Bill will amend the current law about flexible work arrangements. We have never had to deal with this before – can you tell us a bit more about it?

Since 2008, the Employment Relations Act has included provisions enabling an employee who has the care of any person, subject to certain limitations, to request flexible working arrangements. Employers must follow the process set out in the Act for considering and responding to such requests and ultimately, an employer can refuse a request on specified operational grounds. The Act contains a requirement that these provisions be reviewed in relation to operation and effects, including whether they should extend to all employees (not just caregivers). That review has led to the changes set out in the Employment Relations Amendment Bill.

THE ACCESS SPECIALISTS

03 381 6611

Member of

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From an employee perspective, the Bill introduces more flexibility. It proposes that the right to request flexible working arrangements apply to all employees. It also allows an employee to make a request from the commencement of employment (this is only permitted after six months employment at present), removes the limitation on the number of requests an employee may make per year, and reduces the maximum timeframe within which an employer must consider and respond to a request from three months to one month.

From your perspective as an employer, the Bill retains the right for the employer to refuse a request, although there is a change of emphasis so that an employer may refuse only if the employer determines that the request cannot be accommodated on one or more of the specified grounds. Importantly for employers, it also retains the current limitation which provides that an employee may not challenge a refusal of a request or a failure to respond, except if the employee believes the employer has not complied with the process set out in the Act, and then only to the extent provided for in the Act. In practice, we have found that despite the current provisions being in place for some years, employers and employees have still tended to deal with these matters informally and in a mutually agreeable way without resorting to the statutory process. We expect that this will continue. However, we sound a note of caution as you may face a higher volume of formal statutory requests if this part of the Bill becomes law – ensure you follow the process for considering and responding to such requests in order to avoid potential challenge.

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MEMBERSHIP

6 FREE Help Line Services For all members

Market Opportunities The membership of Certified Builders Association is well suited to fill several gaps in the residential construction market, yet many don’t know it.

From a recent new house owners satisfaction survey it is apparent that non franchised builders performed better than builders operating within a franchise across many aspects of the build process. Overall quality, service levels and redress of defects amongst others. Homeowners who choose an independent builder also experienced greater levels of satisfaction when

having input into the design of their project. It is interesting to note that from a standard plan range only 1.4% of those surveyed were built unchanged, however owners used these plans as a basis to personalise and adjust to site conditions. This tells us the ability to have flexibility and personable service is very important. Do you have a plan range?

More survey respondents stated they would recommend their non franchised builder than those who used a franchised home builder.

Do you see opportunity?

Source: BRANZ – New House Owners’ Satisfaction Survey 2012

1. Contracts

4. Insurance

PETER DEGERHOLM Contract issues?

Call Peter for a free 20 minute session.

Ph: 04 587 0061 Mob: 021 307 232 Fax: 04 587 0062 Email: peter@calderglen.co.nz

2. Business Legal Issues

JIM RICKARD Insurance issues?

Call Jim at CBA insurances.

Ph: 07 579 6259 Mob: 0274 50 505 05 528 Email: jim@certified.co.nz

5. Employment

GEOFF HARDY For advice on business-related legal issues, call Geoff for a free 20 minute session.

8:30am-5.00pm Mon-Fri Ph: 09 379 0700 or junior lawyer Anastasiya Gutorova during business hours Ph: 09 970 9568

3. General Business Accounting or Tax

DANNY JACOBSON TRUDY MARSHALL For advice on employment related issues, call for a free 10 minute session.

Ph: 07 928 0529 Mob: 021 857 529 Email: trudy@e2law.co.nz

6. Health & Safety GREG WATTS For advice on any health and safety issues, call Greg for a free 30 minute session.

Ph: 0800 555 339 Email: info@hazardco.com

STEVE BROCKLEBANK For general business, accounting or tax issues you can contact Steve Brocklebank of PricewaterhouseCoopers. You must identify yourself as a CBANZ member and any information you disclose will be treated with confidence.

Call Steve Ph: 03 470 3615

Tip the sales in your favour.

ENG EN ENGINEERED GIIN NE EE ER RED ED SOLUTIONS SO OL LUT UTIO TIO IONS NS FOR FO OR R TC1, TC1, T TC2 C2 & T TC3 C3 IIN INCLUDING NC CL LUD UDIN ING A RE R RELEVELLABLE EL LE E EVE VE V EL ELL LL LAB ABLE LE S SUPER UP U UPER PER ER S SLAB LAB LA

“A typical 385mm deep Allied Super Slab is 200% stiffer and has a flexural strength of 30% more than some 305mm deep raft floors used by some of our competitors” * Based on comparing the un-cracked moment of inertia, a similar slab plan layout and the same reinforcement.

For more details on the CB Home Plan opportunity go to the members section on our website www.certified.co.nz/members or telephone 0800 237 843.

36 INHOUSE | AUG/SEP 2013

0800 4 ALLIED | WWW.ALLIEDCONCRETE.CO.NZ

INHOUSE | AUG/SEP 2013 37

BUILDERS CRACK-UP B

MEMBERSHIP

MEMBERSHIP BENEFITS ptpioent i t ion!

Cam co ur caption to ... o Email yand be in to win e z li Mil ified.co.n t r e c @ e milli

Photo cour

tesy of How

ard Harnett

Welcome to the Builders Crack-up.

For future issues we want to include content from our members. Content such as, shot of the week, caption competition, weird or crazy industry related images from around the web or from your shed – anything for a bit of humour. So get snapping and get published in our next issue. Please send your content to millie@certified.co.nz

As a member of Certified Builders you are entitled to a number of great benefits.

The Caltex StarCard® is an excellent way to efficiently manage your fuel expenses and reduce your running around costs. t: 0800 733 835 For all the info you need and a fantastic online shop check out the members section of the Certified Builders website. Simply login with your details and start exploring everything Certified Builders can offer you and your business. www.certified.co.nz

Special members price for AA membership. AA Business Care – Passenger Standard $43.00 per vehicle per year.

Normally costs $67.00.

Vodafone Contact Alex Marshall on 0800 422 202 for some great business smart plans with up to one month free on signup!

Noel Leeming discounted member prices exclusive to Certified Builders.

Get 10% discount on all products at Beaurepairs & Goodyear Auto Service Centres.

Need some of the world’s most durable outdoor clothing for doing the stuff you enjoy? Hunting, fishing, building or sports? Grab your Swazi gears at trade price! Join Clan Swazi as a CBANZ member today and you will be able to purchase Swazi Clothing at special CBANZ prices! www.swazi.co.nz/Prodeal/CBANZ/

Harvey Norman Commercial discounted member prices exclusive to Certified Builders.

We have partnered with Fisher & Paykel to bring you discounted prices exclusive and confidential to members. Take advantage of these special prices and pass on the discounts to your clients to sweeten the deal.

Secure information from your mobile direct to your online diary with LocknLoad. Onsite job management tool, proof of work completed, photo diary notes, create job files.

CONTINUED OVERLEAF...

Check out the Certified Builders website for the latest monthly price list.

Want to become a CB member? Check out our website for all the details www.certified.co.nz

38 INHOUSE | AUG/SEP 2013

INHOUSE | AUG/SEP 2013 39

MEMBERSHIP

CBA Insurances Limited & Homefirst 10 Year Builders Guarantee. Access to the resources of CBA Insurances Limited – your Insurance Brokers, and to the Homefirst 10 Year Builders Guarantee.

TOOL SEMINAR BOX SERIES Regional Trade Training and ToolBox Seminars Regular Trade Training and ToolBox Seminars in your region which are provided to both up skill your knowledge as well as teach good business practice. LBP Skills Maintenance Points are awarded for attendance.

INHOUSE Magazine The official Magazine of Certified Builders – comes to your letterbox bi-monthly bringing you up to date with issues that affect members and happenings within the Association and the Industry.

MESSAGE FROM THE CHIEF

Licensed Building Practitioner We help you get licensed! We have created a streamlined process for our members to make it quicker and easier for you. We also have LBP stickers available for purchase.

There is a selection of vehicle size and stationary stamp size decals.

Certified Builders liaise with Council and DBH giving guidance on compliance. We have also created a great tool for builder’s onsite – a detailed Licensing Handbook which is a paint by numbers approach with all things licensing on site, so you can get on with the next job and not waste time chasing compliance documents.

Clothing As a member you can purchase a range of clothing which comes with the Certified Builders logo embroidered or screenprinted. T-Shirts, polo shirts, vests, jackets, overalls, hoodies, beanies, and sun hats all available for purchase! Why not get your company logo on your clothing too!? Millie T can organise this all for you! View our online shop under the members section of the website.

NZS3604:2011 Get the members rate for the new version of the NZS3604:2011, E2 Moisture Manual 2011, NZS Onsite Handbook or any other Acceptable Solution.

40 INHOUSE | AUG/SEP 2013

Stationery A range of stationery available including: presentation folders, letterhead, self-adhesive logo stickers, electronic Certified Builders logo’s, invoice books, variation books, subcontractor forms, site signage and much more.

View our online shop under the members section of the website.

Websites & Online Advertising It is VITAL to have an online presence in this day and age and CBANZ offers our members two different website solutions. The first option is an enhancement of your information that sits on the Certified Builders website (under Locate a Builder) which we call a Display Page (setup for $390 + GST). We list ALL of our members details to be found by consumers looking for builders (over 3,000 people per month) – here you can enhance the information by including your logo, images of past projects and even yourself and your team as well as text to build trust and interest with the consumer.

You can also link directly from your Display Page to your Website (if you have one?) and if you don’t have one CBANZ can build you a 4 page website for just $695 + GST.

BUILDING INNOVATION I am delighted that we continue to have members who are happy to share recent jobs that they have completed as part of our recently introduced InHouse Centrespread feature. Being kiwi’s we often are not too interested in showing the great work that we do, but I know there are nd many, many projects that we undertake that are superb and that we should share with others and celebrate. So please keep them coming – as I have mentioned before it is not necessarily about the biggest or most expensive project but is one that has contained many unique challenges to build or has required some true innovation to complete.

Our latest ToolBox Seminar series has continued throughout the country and we have continued our commitment to include ‘best practice’ issues for managing your business. If you have not attended one of these I urge you to consider as they are a great source of information and new learning to support your success in business.

Several legislation changes continue, as I have mentioned in the past, with the Consumer orientated Building Amendment Act #4 in the final stages, and the Construction Contracts Act Amendment Act, just starting the process of consultation through the Select Committee. We will keep you informed as they progress.

After many months of hard background work the Construction Safety Council of which Certified Builders Association is an augural member is starting to gain some traction. The Council is made up of many parts of the construction sector including residential, commercial, specialist trades and civil and has developed a health and safety

Grant G Gr ran ant Florence Florreen Fl nce ce - Chief Executive

competency framework that will be launched shortly. This framework provides a nationally consistent set of competencies across four tires of construction. Hopefully this will be a breath of fresh air in its simplicity in an important, but sometime confusing part of our sector.

We continue to work on a number of new services to you all which we are targeting to launch over the next few months. I am sure you will find them of real value.

A reminder we have continued to develop our suite of Building Contracts and they are being put online for easy access, as they are launched. The regular use of contracts is a critical part in all our businesses and they continue to grow in importance from both your customer and your own perspective.

Lastly residential building activity seems to be picking up across many regions around the country which after a long period of downturn is most welcome for us all. Long may it last!

INHOUSE | AUG/SEP 2013 41

Build your business around

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