9MOBILE
NIGERIA’S TELECOM COMPANY
Alan Sinfield, 9mobile’s CEO.
9MOBILE
WE LEARN HOW 9MOBILE’S REBRANDING DEMONSTRATES ITS NIGERIAN ROOTS AND ITS COMMITMENT TO MAKING INNOVATION A PART OF EVERYDAY LIFE.
NIGERIA’S TELECOM COMPANY PROJECT MANAGED BY: ANDREW BOURKE
The number nine has a special significance in Nigeria. In texts or instant messaging, the figure “9”, or “9ja” is often used as a shorthand to signify Nigeria itself. So when Emerging Markets Telecommunication Services Ltd was looking to rebrand itself following a change in ownership, it seemed appropriate to make 9 part of the name.
“I
t’s deliberately done to resonate with the Nigerian people, showing that it’s a Nigerian brand, 100% owned by Nigerians,” says Alan Sinfield, 9mobile’s CEO. 9mobile is in many ways a new brand to the market. Its new identity stems from when it was acquired by its current shareholders at the end of 2018, after the exit of the original start-up company. Of course, the aftermath of a change of ownership is a busy time for any
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company, but in 9mobile’s case, the issue was exacerbated by the arrival of the COVID-19 pandemic- just as they were set to recruit a new CEO. “It’s not often in the midst of a global pandemic a business hires a new CEO remotely,” Sinfield says. “I took my position at the beginning of June, so my first two months were spent managing the company remotely. Luckily, it’s a communications company so we were able to manage that! It’s quite funny having such indepth discussions and team working sessions with such a large portion of the business and having never met in-person. It was a novel experience for me. Finally getting to shake someone’s hand once I’d arrived in Nigeria - that was unusual.” Alan is a seasoned telecoms expert with extensive international and operational
experience in the wireless telecom, fintech, and banking sectors spanning over 30 years, making him a perfect match for 9mobile. “9mobile is an innovative company, seen as a challenger in the market with a good reputation as a data provider,” Sinfield tells us. “We take pride in setting ourselves apart through customer service and quality.” Of course, while 9mobile is undergoing big changes, it also has to spread the word of those changes to its stakeholders. “As a telecom company we face the challenge of getting across the message that things have changed,” Sinfield says. “We actively engage with our stakeholders so that they understand the new management, the new owners and that many things are now changing for the positive.”
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9MOBILE Sparkle is a leading global service provider offering full range of IP, Data, Cloud, Data Center, Mobile Data and Voice solutions designed to meet the fast changing needs of Internet Service Providers, OTTs, Media & Content Players, Application Service Providers, Fixed and Mobile Operators as well as Multinational Corporations. Thanks to a state-of-the-art global backbone of over 540,000 kms of fiber and through an extensive worldwide commercial presence distributed over 34 countries, Sparkle ranks #10 for voice traffic and #7 for IP globally. Through a rich portfolio of services, a cutting edge network based on the latest technologies, a globally distributed sales force and advanced customer care capabilities, Sparkle is able to fulfil its mission of providing customers with top performing and tailored solutions worldwide. In Africa Sparkle is continuing in investing in the expansion of its African backbone with the opening of a new Point of Presence (PoP) in Lagos, Nigeria. Located at Medallion, the largest carrier-neutral data center in the Country, the Lagos PoP is fully interconnected with Sparkle’s global Tier-1 IP transit service Seabone (AS6762) and allows best-in-class performances and resiliency to local and international OTT’s, ISPs and Digital Providers. Thanks to its redundant architecture and its cutting-edge technological partnerships, it dramatically improves Internet customer experience to support the uptake of Social Media, eCommerce, Online Music, Games and Videos in the Country. DDoS mitigation service - which grants Seabone customers the option to protect their network from DDoS attacks – and the Virtual NAP solution - that allows customers easy access to the main Internet Exchange Points - complete Sparkle’s portfolio of services offered via the Lagos PoP. The PoP in Nigeria extends Sparkle’s IP backbone in the region and consolidates the company’s positioning as leading provider and first Tier-1 backbone in Africa. Enriched by its cultural variety and diversity, Sparkle is always committed to excellent relationships with all its stakeholders and operates with constant attention to maintain a safe environment where Partners, Customers, Suppliers and Employees can live and work better. Sparkle. The world’s communication platform.
Find out more about Sparkle at: tisparkle.com Discover our global assets at: www.tisparkle.com/our-assets/global-backbone
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FROM BLUE SKY TO DOWN-TO-EARTH
A lot of businesses talk about innovation, and the word is often accompanied by a string of vaguely defined buzz words, but for Sinfield, it’s critical that “innovation” always has a practical application. “That stems from the digital revolution that is happening internationally, but I guess what we try to do is not talk in terms that don’t make sense. We talk about things that are relevant to people,” Sinfield explains. “Digitalisation is a rather hackneyed term these days so what we try to do is make our brand and the types of innovation we bring relevant to people’s lives by giving it real value, demystifying the technology in ways that are meaningful to people. These include elements such as payment solutions, short-term microfinancing around loans, things that provide value to people’s lives. Nigeria is a market like any other with different segments that have different needs.”
“WE POSITION OURSELVES SO THAT WE’RE SEEN AS A SUPPORTIVE BRAND TO THE NIGERIAN MARKET. WE JUST LAUNCHED A PROMOTION SPECIFICALLY DESIGNED TO GIVE THE ECONOMY A BOOST AND IN PARTICULAR NIGERIAN PEOPLE A BOOST FOLLOWING THE COVID-19 PANDEMIC. Beyond support through their products and services, 9mobile also attempts to go the extra mile.
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9MOBILE
Together to build a fully connected society in Nigeria. Huawei is one of the advanced ICT products and solutions provider in Nigeria. Huawei worked with 9Mobile deployed 2G and 3G sites since 2013, supported 9Mobile to increase LTE coverage presence in Nigeria across 19 key cities since 2016.Huawei build local NOC center and supported 9Mobile to achieve and exceed NCC monthly KPI target requirement. Huawei Provided 9Mobile with excellent network assurance during COVID-19 pandemic with capacity management solution sustaining data traffic growth with guaranteed QoE. Huawei always helping customer expand their technical capabilities and we’re continuing to explore new ways to join customer’s value chain going forward. Huawei has trained 2,0000 telecommunications engineers,17000 Nigerian youths and students, 1,435 Federal Government civil servants, 1,000 girls, over 100 ICT academy instructors, sponsored over 40 students on ICT study trips to China and donated telecommunication equipment for hands-on ICT training worth millions of US Dollars to school and ICT educational institutions across Nigeria. www.huawei.com “We position ourselves so that we’re seen as a supportive brand to the Nigerian market. We just launched a promotion specifically designed to give the economy a boost and in particular Nigerian people a boost following the COVID-19 pandemic. Over the last three months, we’ve made a millionaire every day- in naira that is, but that’s still big money,” Sinfield tells us. “We’ve given two smartphones away every hour, 4,300 smartphones, and we’re doing a one-off super prize to create a 10 million naira-aire. We know COVID’s had an impact and we’re trying to respond to that.” This has included a partnership with an international health organisation to do online screening and health check-ups for free to all 9mobile customers.
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“There’s no charge to access that service. It’s not just relevant, but of use in their everyday lives,” Sinfield says.
A CRITICAL SERVICE
Other challenges facing any telecom company in Nigeria include those around the provision of infrastructure and services. “We have a lot of fibre outages because the government is investing in road construction and some contractors cut through fibre, taking down parts of our network,” Sinfield admits.
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“The national grid here is also challenging and we’re reliant on diesel generators and other forms of back-up supply. We as an industry rely on a number of service providers giving us stable power which they often do not do very well.” This can be a problem when customers, seeing their connection go down, place the blame with 9mobile rather than other entities interfering with the service. “We speak with the regulator and various government bodies to make sure they understand the impact of what’s happening,” Sinfield says. “We’re fortunate that the
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“I CAME TO NIGERIA WITH AN OPEN MIND BUT THE MOST INTERESTING THING FOR ME WAS THAT THE MOST IMPRESSIVE THING ABOUT NIGERIA IS THE PEOPLE HERE. THE PEOPLE ARE PHENOMENAL, WELL EDUCATED, COMMITTED AND PASSIONATE ABOUT WHAT THEY DO.”
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Minister of Communications and Digital Economy understands that telecom infrastructure is critical national infrastructure and needs to be protected. Work has been done by him to designate us as Critical National Infrastructure, giving us more tools in our arsenal to deal with crises.” As well as improving the service they provide, 9mobile has big plans for growth. “We’re currently the fourth largest mobile operator in the market with 13 million customers,” Sinfield says. “It’s a large market, 200 million people, not fully penetrated by any means with only circa 45% mobile broadband data penetration. So there’s a lot of room for growth and we intend to capitalise on that to deliver
innovation and value to our customers.” Talking to Sinfield it’s clear he also believes Nigeria is fertile ground for the tech industry. “People come with preconceptions about Nigeriamyths in many cases,” Sinfield says. “I came to Nigeria with an open mind but the most interesting thing for me was that the most impressive thing about Nigeria is the people here. The people are phenomenal, well educated, committed and passionate about what they do. The market here has been incredibly robust with fintech and tech start-ups. Like anywhere there’s room for improvement, but we’re looking to the future and we are very focused on how we invest in our incredible people.”
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9MOBILE
WWW.9MOBILE.COM.NG