Issue 071 of COAST Community News

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November 19, 2013

Your independent local newspaper

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Ph: 4325 7369

Issue 71

NSW Premier opens one-stop shop in Gosford SW Premier Mr Barry O’Farrell officially opened the first Central Coast branch of the state government’s new one-stop shop service centres in Gosford on Friday, November 15.

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Mr O’Farrell was joined at the Gosford Service NSW centre by minister for the Central Coast and member for Terrigal Mr Chris Hartcher, member for Gosford Mr Chris Holstein and member for The Entrance Mr Chris Spence. “We’re delivering on a key election promise to make government transactions easier to carry out for residents and businesses,” Mr O’Farrell said. “Customers can use Service NSW to register their vehicles or apply for boat and fishing licences, owner builder permits, and birth and marriage certificates. “The 11 service centres

we’ve opened since July have served more than 100,000 customers, with another 100,000 people calling the 24/7 phone line and 300,000 people visiting the website. “Customer satisfaction across the board is at an impressive 98% and waiting times have been reduced. “For instance, customers at the Kiama outlet are now waiting less than three minutes to be served, while at Haymarket the time is about five minutes. “These are great results that show the NSW government has listened to demand from the community for an easier way to carry out government transactions.”

Gosford service centre had already served more than 4,500 Central Coast residents and business owners since doors opened three weeks ago. Mr Spence said customers were responding well to the one-stop shop design, extended hours, the ability to make appointments and the professional staff. Gosford deputy mayor Cr Bob Ward also said council was thrilled with the development of the onestop shop concept. “It fits in perfectly with our plans for a more vibrant Gosford CBD,” Cr Ward said. NSW Premier Mr Barry O’Farrell, Gosford deputy mayor Cr Bob Ward, Gosford Service Centre manager Ms Anna Grono, member for Gosford Mr Chris Holstein

Mr Hartcher said more services have been added to the 800 transactions on offer.

“Customers can now make Housing NSW payments and apply for Seniors Cards, and will

soon be able to pay fines through Service NSW outlets.” Mr Holstein said the

Media release, 15 Nov 2013 Olivia Suzanski, Office of Barry O’Farrell MP Lindsey Chu, 15 Nov 2013 Interviewee: Cr Bob Ward

Attorney-General opens new Gosford Legal Aid office r Smith and Mr Holstein met with staff, members of the legal profession on the Central Coast and community representatives to view the new office space supporting the busy and growing practice.

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Member for Gosford Mr Chris Holstein with NSW Attorney-General Mr Greg Smith

Mr Smith said the office caters for the entire Central Coast region and provides assistance in criminal law, family law, child support, care and protection, and civil law matters. “Legal Aid also provides outreach advice services for hard to reach communities like homeless people in San Remo, The Entrance and Woy Woy,” Mr Smith said. Mr Holstein also said the new office was important

to meet the needs of the growing population on the Central Coast and its increasing demand for free legal services. “It is a state of the art facility combined with competent and caring legal staff,” Mr Holstein said. Over the past three years, the Gosford Legal Aid office has seen an increase in legal advice given by 44%, a tripling of minor assistance cases and a 25% increase

in the number of duty lawyer services. “Today we have 25 staff and have consolidated the depth of our legal expertise in areas like employment law, child support, debt, housing and social security – issues that really impact on people’s everyday lives,” solicitor in charge Ms Karen Wilson said. Gosford staff have worked hard to build strong relationships with local

Aboriginal communities and a range of organisations that provide legal and social support to disadvantaged people on the Central Coast. Lawyers also provide services to homeless people in Woy Woy and are part of the Cooperative Legal Service Delivery Program, which aims to improve access to justice for disadvantaged people in regional areas. Media release, 6 Nov 2013 Office of Chris Holstein MP


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