PatientCare Brochure

Care beyond the chair Australia’s only automated patient care management solution designed specifically for the dental industry and seamlessly integrated with Dental4Windows & Dental4Web.

A guarantee to

FOLLOW-UP EVERY PATIENT AFTER EVERY VISIT PatientCare enables you to deliver a superior patient experience that extends beyond your practice.

Benefit from higher patient retention, increased rebook rates and a higher volume of quality online reviews, all while returning hours of manual work to your team by automating the aftercare that you provide.

We ask

HOW ARE YOU? before

HOW DID WE DO?

PatientCare delivers value across your practice: Increase patient rebook rates The innovative PatientCare workflow gives all patients another prompt and opportunity to secure their next appointment. The integrated booking link takes patients directly to your online appointment book, ensuring patient satisfaction is turned into return revenue for your practice.

Enhanced patient satisfaction & loyalty Grow your patient base and increase patient retention by ensuring patients are satisfied with their experience at your practice, and as a result becoming lifetime patients while referring family and friends over many years.

Higher volume of quality online reviews PatientCare’s intelligent workflows are optimised to deliver more reviews for your practice, as they guarantee that your patient's oral health always comes first. Prioritising the patient experience at your practice organically results in a positive online reputation for your business.

Early detection of post-treatment issues When a patient has a concern, no matter how small, if given the opportunity they will express it. In the long term, if concerns are left unaddressed, they may develop into more serious issues. PatientCare allows you to deal with the smallest concerns as they arise, with every patient, every time.

Improved operational efficiency with automation

Post-treatment aftercare can often be manual and time-consuming, and its is unlikely that you would be able to reach all your patients after every visit. PatientCare returns hours of manual work back to your team, while maintaining a consistent level of care across the business.

HOW IT WORKS PatientCare works in four easy steps

1

PERSONALISED AFTERCARE Your patient will receive follow-ups via SMS or email, tailored to the type of treatment they received.

2

MANAGING PATIENT NEEDS

3

Should patients respond with a question or concern, you'll be alerted via the PatientCare platform. Responding to patients is as simple as a click or call.

Once a patient has left your practice they will receive and respond to personalised follow-ups tailored to the type of treatment they received.

PATIENT SATISFACTION Once your patient's concerns are taken care of, they'll receive a quick survey asking them for feedback on their experience. Since PatientCare prioritises the patient's wellbeing - first asking how they are doing before how your team performed patients are 3 times more likely to offer feedback. *FollowApp.Care usage data.

4

ONLINE REVIEW Once feedback is received, patients are prompted to leave an online review. Prioritising the patient experience at your practice organically results in a positive online reputation for your business.

PERFORMANCE ANALYTICS With analytics dashboards, you get a detailed overview of your patients' engagement rates as well as what they think of your practice and your clinicians. Dashboards also provide intelligent sentiment analyses, through Natural Language Processing, based on words in the feedback your patients leave.

For higher satisfaction, improved operational efficiency, more patients returning to your practice and increased referrals, PatientCare is your all-in-one solution.

WHAT OUR CUSTOMERS SAY...

"PatientCare has truly transformed our post care processes with hardly any changes to the way we did things before, bringing in a great deal of value & positive experience both for our patients and our staff. We are absolutely thrilled to have empowered our patients (though PatientCare) to engage with us to receive post care. PatientCare has helped us fill a void in our otherwise inconsistent, non-standard and cumbersome approach to providing post care. We would highly recommend using PatientCare as a standard component of Dental4Windows irrespective of size or maturity to better customer experience via post care."

"We have really enjoyed this service, I find it is a great product for our business so we can track how everyone is going and give instant feedback to them if required. Our google reviews have over doubled which is great. Highly recommend and would love to continue. I am also wanting to add this to our other 3 clinics as well."

- Mel Carter, Business Manager, Tooth Kind, Deagon, QLD

- Vinay Nayak, Practice Manager, Gentle Dental Westmead, NSW

Contact us to learn how PatientCare can add value for your practice.

1300 855 966 patientcare@centaursoftware.com

"PatientCare has been so incredibly valuable to gain feedback across our entire team. We have been able to celebrate the successes of hard work and great customer service we provide our patients that has been reflected by patient feedback responses. It has also given us the opportunity to connect at a different level with our patients. We are able to see first hand how they are post treatment, the feedback also provides opportunities for improvement for us to be able to deliver superior patient care. I, and my Front Office team, found the portal incredibly easy to use and also loved being so interactive with our patients. The administration team we worked with onboarding PatientCare were very helpful and easy to communicate with. I absolutely recommend PatientCare."

- Tania Sandery, Business Manager Studio Smiles Dental, Elizabeth, SA

Want to see a demo?