Nurture your patients and grow your business in 2020
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Ownership to Usership—the Rise of SaaS! • 90 per cent of Australians have signed up to some form of subscription, including internet, mobile phone and videoon-demand services, TV and music subscription services, fitness subscriptions , meal delivery services and software licenses and consumer apps now often renew automatically • YouGov data shows 23 per cent of millennials have five or more subscriptions running at once
Nurture your patients and grow your business in 2020
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Even in B2B‌Benefits of SaaS 1. 2. 3. 4. 5. 6.
Low Upfront Costs Usage is Scalable New Releases, Seamless Upgrades Work Anywhere Per User Model for Easy Budgeting Long Term Customer Relationships
Nurture your patients and grow your business in 2020
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Hello
• Currently in test • Pilot sites in November • Launch ADX March 2020!!! • And it performs and acts the same!!! Nurture your patients and grow your business in 2020
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Has the Dental Industry in Australia Changed??
Nurture your patients and grow your business in 2020
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Nurture and Grow!
Nurture your patients and grow your business in 2020
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Nurture and Grow!
Nurture your patients and grow your business in 2020
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Nurture and Grow!
Nurture your patients and grow your business in 2020
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YES! The Dental Category has Changed! • More dentists : patients • Growth of Enterprise Brands • More competitive!!
Nurture your patients and grow your business in 2020
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4 KPIs to Focus On 1. 2. 3. 4.
Patient Acquisition Treatment Plan Conversion Build Patient Loyalty Re-Activate your Inactive Patients
Nurture your patients and grow your business in 2020
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Nurture your patients and grow your business in 2020
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Millennials • Born between 1982 and 1996 • 11% of the Workforce • 4 million Australians • 1/5 have children Nurture your patients and grow your business in 2020
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Millennials Digital device Internet Research online Resurgence of quality personalised print
Nurture your patients and grow your business in 2020
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Patient Acquisition • Website • Online Booking • Are you Marketing? • Patient Discovery Nurture your patients and grow your business in 2020
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Patient Discovery • Your Dental Practice will receive free exposure on 6 dental directory websites reaching +1.5m customers every month!!
Nurture your patients and grow your business in 2020
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Nurture your patients and grow your business in 2020
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How to Increase Treatment Plan Conversion • Treatment Plan Incomplete Query in D4W • Treatment Plan Status Report in D4W [New]
• Tracks TPs presented, accepted, rejected and completed
• Case Presentation in D4W
• Present TPs as more than a quote – show benefits of accepting treatment and repercussions of rejecting treatment
• Patient Education Tools such as xPlain • A Buy Now, Pay Later product
Nurture your patients and grow your business in 2020
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MUSTS HAVES of BNPL • Payment upfront • No interest ever to Patients • Easy application process • High % acceptance rates • High average treatment value
Nurture your patients and grow your business in 2020
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3. Build Patient Loyalty • Service, service, service!!
Nurture your patients and grow your business in 2020
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Nurture your patients and grow your business in 2020
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Inactive Patients • Last visit more than 18 months ago • 60 – 70% of patient base
Nurture your patients and grow your business in 2020
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Follow up your Inactive Patients • Automate • Monthly queries • Identify inactive patients • SMS/email/Personalised printed Letter/Postcards
Nurture your patients and grow your business in 2020
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4 KPIs to Focus On Patient Acquisition Treatment Plan Conversion Build Patient Loyalty Re-Activate your Inactive Patients
$ REVENUES WILL GROW!!
Nurture your patients and grow your business in 2020
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AVAILABLE TO SUPPORT & UPGRADE CUSTOMERS ONLY
700+ INSTRUCTIONAL GUIDES ON OUR PRODUCTS AND SERVICES
ALL TRAINING VIDEOS (REPLACES LEARNING CENTRE)
NEW FEATURE RELEASE NOTES
RAISE SUPPORT ISSUES INSTEAD OF CALLING
CONTACT CUSTOMERSERVICE@CENTAUR SOFTWARE.COM FOR LOGIN DETAILS
eSupport – click don’t call
Pods to Visit!
Nurture your patients and grow your business in 2020
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Nurture your patients and grow your business in 2020
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