Centuar Insites eMag - December 2021 - Issue # 5

DECEMBER 2021 | ISSUE 5

INSITES Your Centaur Bi-Monthly eMag

Supporting your business into the New Year With another year having flown by, its time to start looking at wrapping up business for

IN THIS ISSUE

A MESSAGE FROM THE TEAM

the year and prepping for what is to come in

THE BEST OF 2021 - OUR

2022.

MUST READ BLOG POSTS & WEBINARS

In this issue we have included some handy resources, including our best blogs and webinars of 2021, to help you on your way during this busy festive season.

Also included are some tips for getting ahead of the new year, so that you can start back fresh and feeling already prepared.

GROW YOUR PRACTICE WITH INCREASED TREATMENT PLAN ACCEPTANCE

LOOKING AHEAD TO THE NEW YEAR GET TO KNOW OUR SUPPORT MANAGER CLINTON

We hope you enjoy!

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DECEMBER 2021 | ISSUE 5

A MESSAGE FROM THE TEAM From the Marketing Team here at Centaur, we want to thank you for your continued loyalty and support over this past year.

We hope that we have been able to add some Insites and value to your inbox & we look forward to another successful year with you in 2022!

eSupport - 24/7 Support for the holidays eSupport allows practices on a Support & Upgrade contract to access the support they need in their own time without the need of having to wait in a queue. Support is now only a click away 24 hours a day, 7 days a week.

From eSupport you can:

Access eSupport here

Submit a Support Contact Request Access Articles on how to use Dental4Windows/Practice Studio Watch Training Videos Register for Upcoming Webinars Find help with Upgrading your software Review the latest New Features Learn how you can get started with your new software or service Holiday Service Desk Hours of Operation Centaur Software will be closed for the public holidays on 25th + 26th + 27th + 28th December 2021 and 1st + 3rd January 2022.

Centaur Support will be operating under limited hours for the following dates: 24 + 29th – 31st December 2021 9 am to 5 pm AEDT and 4th – 7th January 2021 – 9 am to 7 pm AEDT

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DECEMBER 2021 | ISSUE 5

THE BEST OF 2021 Our must-read blog posts & webinars from this year

How to Choose the Right Dental Practice Management Software ...many tasks can fill up the hours in your day, taking your time and attention away from providing the best possible care for your patients. That’s why it’s important to select the right practice management system ...

Analysing the Right Data for Dental Practice Growth Webinar ....Join Dr Jeevan Sivalingam as he breaks down how the power of data found in your practice management software, Dental4Windows, can assist you in making informed business

decisions in growing your practice...

Time Management for Busy Practice Owners Webinar ...discover how to take back control of your time while getting everything done. Dr Jesse Green covers The self-employment trap, the 4 kinds of time, the activity audit and how to set up structure to set you free....

Switching to cloud based dental practice management: 5 reasons to change ....If you haven’t thought about making an upgrade lately, it may be time to take a look. The state-of-the-art in dental practice management software has evolved considerably in recent years, especially due to the proliferation of cloud computing....

Building a Successful Recalls Strategy Webinar ...Julie Parker will take you through what you need to do to build a successful recalls strategy at your dental practice and help you increase patient engagement....

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DECEMBER 2021 | ISSUE 5

GROW YOUR PRACTICE WITH INCREASED TREATMENT PLAN ACCEPTANCE Have you ever thought about what your practice loses in all the forgotten or unaccepted treatments? Imagine what it would mean to convert even 50% of these treatment plans.

The average Australian dental practice

A significant amount of these treatment

has about $600,000 sitting in incomplete

plans are not completed for various

treatments, representing a large amount

reasons, leaving the patients’ oral health

of revenue potential and an opportunity

to deteriorate and your revenue

to implement strategies to convert the

potential in decline.

unaccepted to accepted. This issue is one that many dentists and practice

So, what does it take to get a “yes” from

managers face, representing hundreds of

your patients? There is no quick fix,

patients whose oral health outcomes

magic wand, or potion that will give you

could be better addressed and improved

treatment-acceptance success. Rather, it

by your practice.

is a formula made up of some of these tips and tricks that your practice can

Every patient who enters your practice

implement to better communicate the

is presented with a treatment plan which

value of treatment to patients.

could either be a few simple procedures or a complex surgery.

Read the tips and tricks here

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DECEMBER 2021 | ISSUE 5

LOOKING AHEAD TO THE NEW YEAR Get ready for World Oral Health Day 2022 On March 20th 2022, join the thousands of dentists in 197 countries around the world, that are united in helping to reduce the burden of oral diseases.

With this year's theme set as 'Be Proud of Your Mouth', there is no better time to empower and equip your patients with the tools, knowledge and confidence they need to improve and maintain their oral health.

Find more details & sharable resources on World Oral Health Day here

Freshening up your dental practice First impressions count. Fortunately, there are many quick, easy ways to refresh the look of your practice before patients return in the new year.

Read about them HERE

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DECEMBER 2021 | ISSUE 5

AUSTRALIA'S PREMIER DENTAL EVENT

Register Now adx.sydney

Come along and visit the Centaur team at ADX Sydney.

Preview our new launches for 2022 and go into the draw to win some fantastic prizes.

VISIT US AT

Stand #65

17 - 19 March 2022 International Convention Centre, Sydney

Click here to register

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DECMBER 2021 | ISSUE 5

OPTIMISING APPOINTMENT UTILISATION TO GROW YOUR PRACTICE The last eighteen months saw numerous disruptions to dental practice operations due to lockdowns. These disruptions had significant impacts on all aspects of dental practices, including appointment scheduling. Planned treatments were postponed, and preventive care cycles became out of sync. Now with patients returning to practices, front desk staff have a difficult task on their hands to manage appointment schedules with great

1. Failure to Attend (FTA)

efficiency that maximises patient care,

2. Last-minute/ short notice

practice revenue, and clinical efficiency.

cancellations 3. Not booking appointments in the first

In this climate, dental practices must

place

take a regimented approach to maximise their appointment utilisation. This

We should always look at Whitespace

approach involves identifying the root

(dead space/unused appointments) as a

causes of poor performance in

loss in revenue for the practice. For

appointment utilisation. Appointment

example, suppose a practice has 20% of

utilisation performance (or lack thereof)

Whitespace in their appointment book,

always comes down to three

and the hourly production value of the

fundamental factors. Understanding

practice is $400.00 for every full-time

those factors and dealing with them

clinician (40 hours a week). In that case,

correctly automatically increased the

the lost revenue through Whitespace will

appointment utilisation at any practice.

amount to $3200.00 per week.

Read the full article here

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DECEMBER 2021 | ISSUE 5

THE BACK STORY Get to know our Support Manager, Clinton Lewis You’d have to look no further than Clinton Lewis to find one of Centaur Software’s most experienced and hard-working employees. Having been recently promoted as Manager of the Support Department, Clinton has spent 9 years at Centaur in both the Training and Support teams, leaving customers in very capable hands whenever they call for support for their practice management software.

Clinton has an educational background in Networking and has completed a Diploma of Leadership and Management from the Australian Institute of Management. Clinton is also no stranger to providing technical support to clients, having worked originally in the Genius Bar at Apple before eventually moving to Centaur.

Now, as the Support Manager, Clinton oversees a team of 23 staff across Australia and the Middle East, whom he coaches and leads in providing exceptional customer service to Centaur customers. With plans to expand the team in February 2022, Clinton hopes that this will allow for even greater service coverage to Dental4Windows and Dental4Web users.

In his spare time, you'll find Clinton teeing off on the golf course, going fishing, or spending the weekend away camping. Most of all, however, he loves spending time with his young family and is very much looking forward to doing so during the holiday break.

We would love to hear your feedback!

Complete our short survey here

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