2019 Customer Engagement Transformation Industry Report

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INTERVIEW

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FEATURE

Vue Entertainment: Improving customer journeys through technological developments

Bought By Many: Bringing an ecosystem of benefits to customers

Vogue International: Aligning content purposes to global audience needs

Julie Roberts explains how the company’s customer journeys were digitally transformed.

Sophia Pilkington-Miksa shares how the company is revolutionising the pet insurance industry.

Sarah Marshall gives insight into Vogue’s successes across the digital space.

TRANSFORMATION CUSTOMER ENGAGEMENT TRANSFORMATION INDUSTRY REPORT AUTUMN 2019

VIEW FROM THE CONFERENCE CHAIR 05 Martin Hill-Wilson Shares his highlights from the event.

EngageCustomer.com

FOCUS ON

CASE STUDY

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Henshaws: How digital resources can empower people living with sight loss

BBC Studios: Why customer satisfaction starts with an engaged workforce

Louise Ferguson discusses the charity’s online knowledge village.

Andrew Moultrie explains the importance of emotionally intelligent leadership internally in driving positive customer relationships externally.

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