2 & 14 JULY 2020 Digital Focus Group: Transforming customer engagement to meet post-crisis expectations Date: 2nd & 14th July • Time: 3PM-4PM BST What are the impacts on customer engagement post COVID-19 and how will businesses need to adapt to address this? As customer engagement departments welcome agents back to the office, businesses are facing new challenges. The quick-fix solutions adopted by some organisations filled a short-term need to take operations remote, but business continuity demands more reliable options are put in place for the long-term. Working from home – or indeed from anywhere – will become an essential part of work. The adoption of cloud services will be a crucial enabler for organisations to make that happen.
Customers have an increased demand for engagement. Providing a better and more flexible approach to customer experience will become a key differentiator for organisations. Meanwhile, budgets are being squeezed, which in turn affects the customer engagement operation. How can businesses continue effective customer engagement without overspending? How will this impact agents working from home? It’s time to replace temporary measures with effective and flexible customer engagement solutions.
Contact centres aren’t known for their remote capability. Employee experience will become more important as businesses learn how to engage and enable staff to deliver top-class customer service while working remotely.
Join RingCentral and a group of IT thought leaders for a virtual discussion on customer engagement strategies and how to successfully ensure operational comeback. How can digital tools and cloud platforms help to prepare your business for the future of CX?
2ND JULY 2020 CLICK TO REGISTER NOW
14TH JULY 2020 CLICK TO REGISTER NOW