2018 Evolution of Work Preview Guide

EVOLUTION OF WORK 20 SEPTEMBER 2018 CONFERENCE VICTORIA PARK PLAZA I LONDON

HEAR FROM: CO-LOCATED WITH

INTERNAL COMMUNICATIONS CONFERENCE

Technology is having a profound impact on the way we work and also our expectations of what work has to offer – and new technologies impacting on our working environment, such as Robotics and Artificial Intelligence, are constantly evolving.

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THURSDAY SEPTEMBER 20TH 2018

EVOLUTION OF WORK CONFERENCE

WHAT TO EXPECT

TOPIC STREAMS:

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A focus on the new technologies that are transforming the working environment and expectations of our people

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The Workplace of The Future

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The Impact of New Technologies

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How those technologies are changing the very fabric of the way we work

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Health And Wellbeing, Diversity and Inclusion

The changing demographics where millennials will make up 50% of the workforce by 2020

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The Workforce of The Future

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Employee Recognition, Reward and Retention

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Why the human condition and human nature must be factored in to this workplace transformation

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The blurring of the lines between our working lives and our social lives

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A look at the paramount importance of getting the culture right in a fragmenting working environment

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Predictions on what work will look like in five years from now and beyond

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EvolutionOfWorkConference.com

THURSDAY SEPTEMBER 20TH 2018

EVOLUTION OF WORK CONFERENCE

SPEAKERS

Dominic Holmes

Giles Mcclelland

Kate Jones

Jessica Hardy

Nick Brice

Faran Johnson

Áine Murphy

Partner, Employment Law Taylor Vinters

Principal Lecturer University of Central Lancashire

Head of Comms and Corporate Affairs Tarmac

Diversity and Inclusion Manager AXA UK

L&D Partner American Express Community Stadium

Managing Director Engage For Success

Internal Communications and Employee Engagement Manager Scope

Kate GriffithsLambeth

Antonia Dietmann

Sandrea Morgan

Sandy Wilkie

Roz Starck

Trudy Kennedy

Head of Employee Engagement Ministry of Justice

Senior Customer Service Manager Charles Tyrwhitt

Head of People & Change Argyll & Bute HSCP

Communications Merlin Entertainments

HR Business Partner Argyll & Bute HSCP

Group HR Director Charles Stanley

Gemma Lee Head of Transformation Konica Minolta Business Solutions UK Ltd

THURSDAY SEPTEMBER 20TH 2018

EVOLUTION OF WORK CONFERENCE

AGENDA 09:0009:10

Chair’s Introduction

Dom is joint head of the employment team at international law firm Taylor Vinters. He is highly-regarded for his wealth of expertise advising on complex and business-critical HR situations. He has particular experience in helping employers deal with sensitive workplace disputes, senior level exits and restructuring projects (often across multiple jurisdictions).

Cathy Brown, Executive Director, Engage For Success

Cathy has wide ranging experience across the public, private and third sectors in raising awareness and providing practical guidance to organisations looking to improve employee engagement. With a background in delivering strategic transformation programmes for a FTSE 100 company, she recognises the importance of values, good management, authentic leadership and the ability to listen in creating environments where people can bring the best of themselves to work every day.

Dom writes and broadcasts regularly on a wide range of employment and HR issues, with a specific focus on how businesses are preparing for the future world of work. He is also one of the partners responsible for Taylor Vinters’ graduate recruitment programme.

As a long time public speaker & spokesperson for Engage for Success, Cathy engages and energises audiences around business change, leadership and innovation. She passionately believes that helping people find a better way to work can make a big difference to people’s lives, their organisations and ultimately to the country

09:3510:00

Expert Speaker Tbc

THE WORKPLACE OF THE FUTURE

10:0010:25

UCLAN Case Study: The Importance of Being Physically Close in a Virtual World Giles McClelland, Principal Lecturer – Business Environment, UCLAN

09:1009:35

There is a potential point of conflict in the future of work. Team work and collaborative behaviours are now the basic building block of organisations. However, in a globally connected world we are more physically distanced from our collaborators than ever before.

Taylor Vinters Case Study: The Future World of Work – 5 Big Questions

In this presentation I will present the results of a training intervention that was designed to increase the degree to which teams engage in pro-active collaborative behaviours. The results were quite surprisingly. We found that the training intervention was only effective for teams whose members sat in close proximity. In this presentation I will discuss the important role team member proximity plays in collaboration and how work can be designed to overcome the barriers of distance.

Dominic Holmes, Partner, Taylor Vinters The evolution of the workplace presents fantastic opportunities for organisations of all sizes. The pace of change has accelerated significantly in recent times. There is good reason to believe that we will see greater shifts in the way business is done over the next five years than we have seen in the previous 20 years.

Based on my experiences in working with innovative organisations and like-minded professionals, I will share some thoughts on the five key topics I think should be on the agenda for all businesses now, to get ready for the future world of work: • • • • •

Tech – the role of automation and big data Location – international footprints, remote working and the effective use of real estate People – ensuring your workforce has the right skills (and the right incentives to use and develop those skills) Organisation – exploring new ways of engaging with individuals and structuring your business Values – the importance of diversity and protecting your workplace culture through periods of change

Dr Giles McClelland is Division Leader of Business, Economics and International Business at the University of Central Lancashire. Previous to following a career in academia Giles coordinated the market intelligence and research strategy for the CallNorthWest project. Giles’ research interests are firmly located in the field of Industrial/Organisational Psychology. In particular, team effectiveness. His most recent study on how call centre teams proactively adjust aspects of their work to create more meaningful experiences was published in the Journal of Organisational and Occupational Psychology.

10:2510:55

Coffee & Networking Break

THURSDAY SEPTEMBER 20TH 2018

EVOLUTION OF WORK CONFERENCE

THE IMPACT OF NEW TECHNOLOGIES

10:5511:20

11:2011:45

Faran Johnson, Managing Director, Engaging For Success How do you take an institution with a centuries old history and make the change needed for today’s society and the digital age? And how do you do that whilst keeping your people engaged and willing to not jump ship? These were the questions that Faran Johnson was faced with in her role as HR Director for Her Majesty’s Courts & Tribunals Service. This 6 year programme of reform is revolutionising how the Justice is delivered in England and Wales, the largest reformation of a justice system in the world. In her talk Faran will take us through the work of the social movement, Engage for Success, the challenges faced for a transformed justice system and why a fundamentally different approach was needed. It will take you through how the Four Enablers drove the HR and People Change strategies; from restructuring and reskilling the workforce to entirely updating the way the service works with the advent of virtual hearings using technologies such as skype and online evidence platforms, to the use of online processes and call centres to facilitate divorce and civil money claims. The new workforce will be 50% smaller with very different skills.

She specialises in both large-scale workforce and HR function transformation, from strategy design through to execution; from behavioural, cultural and leadership change to improving organisational performance.

Faran’s recent role as the HR Director with Her Majesty’s Courts and Tribunals Service saw her playing the lead people role in one of the single largest digital transformation programmes currently being implemented in the public sector. This 6 year programme of ‘Reform’ aims to revolutionise the way Justice is delivered in England and Wales making the Justice system accessible, just and proportionate – it is the largest single reformation of the justice system in the world.

Faran is known for being an innovative and inspiring leader, engaging and developing talent and creating high performing, dynamic leadership teams.

Gemma Lee, Head of Transformation, Konica Minolta The workplace is changing constantly and at a pace. Thanks to technology we can work anytime and anywhere. But what does this mean for our people and their happiness at work? And is this being considered as much as technology and physical space. Gemma will share some examples of how internal communication and change management have never been more important. She will demonstrate how Konica Minolta have continued to deliver a great employee experience as they transform as an organisation and as a result, were recently named a Top Employer.

Engage For Success Case Study: Isn’t it all Common Sense?

Faran Johnson is a highly experienced change and transformation professional who has recently been appointed as the Managing Director of Engaging for Success, formed to promote employee engagement as a better way to work that benefits individual employees, teams, whole organisations and the country. Her 30 year career spans both the private and the public sectors, operating in senior line, consulting and Board roles across Private Equity, Financial Services, Entertainment, Retail and Media organisations.

Konica Minolta Case Study: How Does The Workplace of the Future Impact People?

Gemma is very passionate about the employee and their experience within the workplace. As part of the People and Culture Function, Gemma is able to influence and deliver an employee centric people strategy which is completely connected to the overall vision and direction of Konica Minolta. She can sometimes be found on a soapbox, talking about how effective internal communication is the responsibility of all employees and not the sole responsibility of an internal communication team. Gemma is Head of Transformation at Konica Minolta supporting the UK Leadership team to deliver a large scale transformation programme over the next 4 years with a particular focus on cultural change and engagement. She is also responsible for the Employee Experience team and the delivery of Konica Minolta’s communication and engagement programmes. Gemma joined Konica Minolta following a successful career in the music industry as part of PPL, the UK licensing body for recorded music. Here she had responsibility for change management and internal communication, including leading a large scale transformation programme when the music world became digital.

11:4512:10

Merlin Entertainments Case Study: A Rollercoaster Ride…

Internal Comms For a Global Company Roz Starck, Communications, Merlin Entertainments Picture over 127 entertainments attractions around the world. Not just LEGOLAND Parks like Windsor or Resort Theme Parks like Alton Towers, but SEA LIFEs, Madame Tussauds, LEGO Discovery Centres, hotels and holiday villages to name but a few. That adds up to a heady mix of more than 25,000 permanent and seasonal employees ranging from school leavers to seasoned executives. Making the message stick and changing behaviour is a challenge we all face in Internal Communications but for Merlin, this is especially true. Regional and cultural differences combine with local challenges. Mobiles can’t be used while operating on site because Merlin puts the safety of its guests first every time. A large number of people don’t speak English. So given these communication restraints, how do nearly 100% of people love working for the company and feel informed? I’ll be talking about one business function’s approach to tackling this, using a traditionally dry topic like Health, Safety and Security to show how Merlin has worked its magic and transformed HSS into something that its employees feel proud of. I’ll be exploring the balance between technology, creativity and good old fashioned comms; showing how they combine to better engage a diverse global team.

Roz Starck is an experienced strategic and ‘hands-on’ employee communications professional who runs her own business, working for complex FTSE 100 global organisations across a range of industries. She is currently helping Merlin Entertainments undergo a number of transformational change programmes, addressing the challenge of engaging a young and diverse workforce across different cultures and countries.

With nearly 30 years’ experience, Roz has worked in agencies as well as for Ernst & Young, CGI, FTSE, Hewlett Packard, Microsoft and Oracle.

THURSDAY SEPTEMBER 20TH 2018

EVOLUTION OF WORK CONFERENCE

THE WORKFORCE OF THE FUTURE

HEALTH AND WELLBEING, DIVERSITY AND INCLUSION 10:5511:20

AMEX Community Stadium Case Study: Leading With Soul Nick Brice, Director, AMEX Community Stadium

14:2514:50

Ministry of Justice Case Study: How Employee Engagement Supports The Transformation of HM Courts & Tribunals Service Antonia Dietmann, Head of Employee Engagement, Ministry of Justice

What does it take to fully enrol the hearts and minds of people in your organisation? What are the key practices we need to adopt to get people on board, on fire and on brand in the modern organisation? How can you as a leader connect with people on a deeper level to achieve better results? This session includes research into what it takes, backed up by some real examples of famous leaders who have demonstrated how to ‘lead with soul’ – as well as real leaders from British Airways, American Express, Sun International and Brighton & Hove Albion football club.

The session will also cover a couple of examples of leaders who achieved quite the opposite…

Nick is L&D Partner for the American Express Community Stadium – creating and leading a multi-award winning change, leadership development and customer experience development programme since late 2010. This development programme has helped the stadium win premier national and international awards for every area of the customer journey – Best New Stadium (global), Family Excellence, Best Hospitality, Best Stewarding & Safety (global) – and even Best Pies!

12:3513:00

13:0013:25

• • • •

Modern Settings – this includes modern buildings and also digitally-enabled processes to remove paper from the justice system.

Modern Capabilities – we will equip our people with the skills and knowledge to perform in the modern, digital world; treating them with fairness and respect.

Modern Technology – building what the users of our services need, and adjusting in an agile way.

Our employee engagement work aims to support colleagues as HMCTS changes. This session will describe the scale of the transformation challenge, our strategic approach to employee engagement, and the detail of our One Conversation series.

Expert Speaker Tbc

AXA Case Study: Diversity And Inclusion…..It’s Not Just a Tick Box Exercise Jessica Hardy, Diversity and Inclusion Manager, AXA How do we always make sure we are doing Diversity and Inclusion for the genuine reason? How do we move from just talking about it to action? In this section we will explore how do move your D&I agenda on without it becoming a tick box exercise.

Enthusiastic, inspirational leader and passionate people person with a strong determination to share knowledge, success and best practice with colleagues and the business. Big picture and strategic thinker with a combination of vision, attention to detail and fast pragmatic execution. Ability to innovate and create practical, realistic solutions to complex Employment problems whilst developing strong working partnerships across the business. Confident communicator, presenter and relationship builder with ability to influence at a senior and executive level.

13:2514:25

HMCTS is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales – and non-devolved tribunals in Scotland and Northern Ireland. We handle about four million cases a year, operate from around 350 courthouses and hearing centres and employ more than 16,000 people, most of whom are frontline, operational staff. We launched a once in a generation transformation programme of our services in 2016. Our guiding principles are just, proportionate, and accessible. There are three parts to our reform programme:

Lunch and Networking

Antonia Dietmann is Head of Employee Engagement at Her Majesty’s Courts & Tribunals Service (part of the Ministry of Justice) supporting employees through the largest reform of the justice system in history. Early experiences researching workplace bullying amongst teachers and sexual harassment in the Armed Forces impressed upon her the negative impact of when relationships at work go wrong. As such, she is passionate about the fundamental need for meaningful work relationships, founded on solid human connections, as a key driver of successful business outcomes. This partly involves giving employees a voice in shaping their experience at work and supporting leaders at all levels to create space for everyone to contribute. To do this Antonia brings psychological evidence and creativity together to deliver sustainable interventions at a large scale. This draws on her experience of nearly 15 years as an Occupational Psychologist with expertise in research, culture change, leadership and talent development, engagement, and inclusion. As a past Chair of the UK’s Division of Occupational Psychology (part of the British Psychological Society), Antonia champions the value and insight that Occupational Psychologists can bring to organisations. In recognition of her commitment to high quality work and ethical standards, she was awarded the Division’s 2017 Practitioner of the Year award for a project on listening to experiences of inclusion. Antonia has worked in three of the ‘big five’ government Departments all of which were undergoing major organisational transformation (Ministry of Defence, Department for Work & Pensions, and now in part of the MoJ), after starting her career at the University of Sheffield and Rolls-Royce. She is currently pursuing a Professional Doctorate focusing on the power of chit-chat and strong relationships at work.

THURSDAY SEPTEMBER 20TH 2018

EVOLUTION OF WORK CONFERENCE

14:5015:15

Scope Case Study: Disability Gamechangers Campaign As an organisation, we have gone through some transformational change in the last 18 months.

We launched a new strategy in April 2017, in which we set out our ambition to reach 2 million disabled people by 2022. To deliver our strategy, we’ve had to change the way we operate. Which meant the transfer of our regulated and day services to a new provider. This completed in April of this year. In May, we moved our head office from an out of date building in North London, located over a number of floors, to a brand new fully accessible office, based on one floor in the Olympic Park. Internally the change was evident. But we also needed to communicate who we are now, to the outside world. That’s why, this August we launched our new brand, ‘Scope equals equality for disabled people’ alongside our Disability Gamechangers Campaign. Áine’s career in internal communications began at Macmillan Cancer Support. Whilst there, she redesigned and launched a new intranet. The launch campaign to go with this used animal memes to engage staff while providing them with the information they needed, and value for money to the organisation. It won best single campaign at last year’s IOIC awards. She now works at the disability charity Scope and is leading the internal communications function through a period of unprecedented change. Most recently, she delivered a communications strategy for a head office move. Áine is passionate about engagement and finding new and exciting ways to connect harder to reach staff to an organisation’s brand and values.

15:1515:40

Charles Tyrwhitt Case Study: Driving Successful Change Through Engaged Customers and Passionate People Sandrea Morgan, Senior Customer Service Manager, Charles Tyrwhitt You build or lose a business the same way – one customer at a time. Selling classic menswear since 1986, Charles Tyrwhitt was founded by Nick Wheeler and his mission then remains the same today – to provide quality and value to the customer together with a passion for service that surpasses all competition. Now we are a full-scale multi-channel retailer and a leading British menswear brand. We continue to grow rapidly, with 34 stores and another 4 opening in the coming months. Our multi-award winning Customer Service Team plays a vital part by listening to our customers and facilitating change. This talk will outline our modus operandi and how Customer Services can be the engine room, the idea generator and the voice of the customer.

A self-motivated Customer Service Manager that loves developing people, employing inspirational leadership skills in order to achieve success for themselves and the business. Someone who regards teamwork as fundamental to ensure continual improvements are made in customer satisfaction, business efficiency and profitability. Ambitious, hardworking and fully flexible to meet business needs. A professional with excellent communication skills, accustomed to prioritising a demanding and ever changing workload.

15:4016:10

EMPLOYEE RECOGNITION, REWARD AND RETENTION

Áine Murphy, Internal Communications And Employee Engagement Manager, Scope

Coffee & Networking Break

16:1016:35

Tarmac Case Study: Crowdsourcing Company Culture – How Employee Voice Shaped our Vision and Values Kate Jones, Head of Comms and Corporate Affairs, Tarmac If you heave a sigh when your company announces yet another new strategy, I’ve got news for you – so do your employees, and so do the very leaders you’re expecting to cascade the latest vision.

Cue a lot of intense activity from HR and internal comms to get the strategy out there and move on to the next thing. But there is another way. What if you crowdsourced the strategy? What if you threw away bland, identikit values and asked your people to replace them? What if you took an unmissable opportunity to update your policies and processes to truly reflect the spirit of the new world?

That’s how we approached the challenge at Tarmac – seeing it as a once-in-a-generation opportunity to align everything we did to ‘the Tarmac Way’. Coming out of a period of significant restructuring, which itself followed years of uncertainty around the company’s ownership and future, our people needed something to re-connect around. The Tarmac Way gave them an inspiring purpose, clear and relevant values, and ambitious goals, supported by a behaviours framework that helped them celebrate current strengths and prepare for their next steps. This session will be of interest to anyone who wants to crack the challenge of truly making strategy stick. We’ll explore how we worked from the bottom up, maximising employee engagement to win over hearts and minds and putting the power to build our future in everyone’s hands.

Kate has been Head of Internal Comms at Tarmac for over 2 years. During her time she has been building a great team to support leaders as communicators, helped everyone be proud of the part they play in achieving strategy, and delivered audience-focused comms channels.

THURSDAY SEPTEMBER 20TH 2018

EVOLUTION OF WORK CONFERENCE

16:3517:00

A geographer by background, I have over 20 years experience of HR & OD within private and public sector organisations. I strive to take a holistic view on workplace issues, one which links a number of different organisational disciplines. As Head of People & Change for Argyll & Bute HSCP, my team supports around 1,500 NHS professionals as we seek to build integrated teams & services with 800 Social Work/Care colleagues from Argyll & Bute Council. I work in a beautiful coastal landscape with 23 inhabited islands, but the challenges of providing a sustainable service in a remote & rural landscape cannot be underestimated.

Charles Stanley Case Study: Employee-Led Transformation Kate Griffiths-Lambeth, Group Director Of Human Resources, Charles Stanley Charles Stanley, the 15th oldest Financial Services business in the world, has been on a significant change journey since 2015. This session will explore how, relying solely on the goodwill of employees and colleagues, the Company has brought itself back from the brink of potential disaster. In this session you will learn ways of engaging and motivating people so that they work together to achieve desired results. Charles Stanley has successfully transformed and is now recognised as a leader in its field with an excellent culture of collaboration and exceptional client satisfaction. Come and hear how a business that is people-focused used the focus of its people to become the acknowledged organisation, at the forefront of its industry, that it is now seen to be.

Kate joined Charles Stanley as Group HR Director in May 2016 and was appointed to the Executive Committee board in March 2017. Kate has substantial experience in leading HR teams and developing wealth and professional services businesses. Kate has held numerous senior roles within financial services organisations, most recently as Head of Global HR and an Executive Director/Partner at Stonehage Fleming.

Prior to this Kate was the HR Director at the law firm, White & Case. Earlier in her career she was one of the founders of Accucard/Create, where she was Head of Business Services, until the business was acquired by Lloyds TSB, resulting in Kate becoming Head of HR for Consumer Lending for the bank. Outside of work Kate is also a Governor for Guy’s and St Thomas’ NHS Foundation Trust.

17:0017:25

My background is in retail, and I understand the importance and benefits of a values culture for customers and staff. For the last 18 years prior to joining Argyll and Bute HSCP as a HR Business Partner, I worked for Tesco, in a variety of locations within people management. During this time I supported the launch and engagement of their values and behavioural model which was integral to their cultural plan. Argyll and Bute HSCP staff are dispersed across a mix of rural and urban landscape and my belief is that the CIRCLE model can help develop a sense of identity and joint purpose within the teams to help deliver the HSCP vision

17:2517:30

Chair’s Closing Remarks

17:30

Drinks & Networking Party

Cathy Brown, Executive Director, Engage For Success

Argyll & Bute HSCP Case Study: Cultivating a Positive Workplace Through Shared Values Sandy Wilkie, Head of People and Change & Trudy Kennedy, HR Business Partner, Argyll & Bute HSCB Employee engagement is arguably the result of creating the right conditions for people to thrive.

Good leadership, a clear vision and shared values are like the climate & soil in which positive engagement can take root. This session will explore the use of the Barratt Model to design, launch & embed shared values in two healthcare organisations: Bolton NHS Foundation Trust and Argyll & Bute Health and Social Care Partnership (HSCP). The aspirational journey towards creating a values-based healthcare organisation can generate pride and allow leaders to have daily conversations about the types of workplace behaviours that support the values. In particular, shared values & behaviours can help graft together different employers together to tackle the challenges of effective health & social care integration. Come and hear how the seeds of a positive workplace can be nurtured to strengthen engagement.

“

I LOVE EVENTS LIKE THIS WHERE YOU GET A CHANCE TO SHARE YOUR STORIES BUT ALSO GET THE OPPORTUNITY TO LISTEN TO OTHER PEOPLE’S STORIES. YOU LEARN FROM EACH OTHER AND ACCELERATE YOUR DEVELOPMENT.

”

THURSDAY SEPTEMBER 20TH 2018

EVOLUTION OF WORK CONFERENCE

2018/2019 EVENTS INCLUDE 20

INTERNAL COMMUNICATIONS CONFERENCE

SEP 2018

THURSDAY 20TH SEPTEMBER 2018

12

ENGAGE AWARDS 2018

20

EVOLUTION OF WORK CONFERENCE

SEP 2018

THURSDAY 20TH SEPTEMBER 2018

ENGAGE FOCUS GROUPS

12/13 NOV 2018

CUSTOMER ENGAGEMENT SUMMIT MONDAY 12TH & TUESDAY 13TH NOVEMBER 2018

FUTURE OF THE CONTACT CENTRE CONFERENCE

NOV 2018

MONDAY 12TH NOVEMBER 2018

28 NOV 2018

WEDNESDAY 28TH NOVEMBER 2018

13 FEB 2019

TUESDAY 13TH FEBRUARY 2019

10

EMPLOYEE ENGAGEMENT SUMMIT 2019

13

CX MARKETING SUMMIT 2019

11

CUSTOMER ENGAGEMENT TRANSFORMATION CONFERENCE

MAY 2019

FRIDAY 10TH MAY 2019

JUN 2019

THURSDAY 13TH JUNE 2019

JUL 2019

THURSDAY 11TH JULY 2019

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FILMING AND PHOTOGRAPHY We may, at our discretion photograph, film, broadcast or record the Event for our own use and purpose. You grant us an irrevocable licence to use and sub-license the use of your name, voice, likeness, image, statements and any contribution made by you at or to the event in any and all media (whether now known or hereinafter invented) throughout the world and in perpetuity.

You are not allowed to photograph, film, broadcast or record the event without express prior approval from the organiser.We reserve the right to refuse entry to the event, or subsequently remove you from the event if you fail to comply with these ticket terms and Conditions.

DELEGATE BADGES Provided delegate badges must be worn at all times during the event. Badges are only valid for the registered delegate and cannot be passed on or shared by any other person than the name on the badge. Any misuse will result in delegates being denied access to the event or asked to leave at the organisers discretion.

CANCELLATION OR NO SHOW All delegate fees are non-refundable.

UK

Middle East

Americas

Europe

Asia

EMEA

Global

LIABILITY Nothing in the ticket terms and conditions shall exclude or restrict our liability to you for death or personal injury resulting from our negligence, the negligence of our employees in the course of their employment, or any other liability which cannot be excluded by law.

Under no circumstances shall we be liable to you for any direct or indirect consequential costs or losses suffered by you, whether in contract or otherwise. Indirect costs and losses shall include (but not be limited to) any loss of anticipated profits, savings, business or opportunity and loss of publicity.

The views expressed speakers at the event are their own. We shall not be liable for the views, acts or omissions of any speaker or any other attendee at the event. Any information given or distributed at the event shall not constitute advice and should not be relied upon.

Our maximum liability in contract, tort, or otherwise (including any liability for any negligent act or omission) arising out of or in connection with our obligations under the ticket terms and conditions shall be limited to a sum equal to the amount of the ticket sale fee (if applicable).

You shall indemnify us and keep us indemnified from and against all claims, damage, losses, costs (including, without limitation, all reasonable legal costs), expenses, demands or liabilities arising out of or in connection with any breach by you of the ticket terms and conditions.

You and the organisation specified on the Booking Form (if applicable) are jointly liable for your obligations in accordance with the ticket terms and conditions, you confirm that you have all the necessary authority, consents and permissions to attend the event.

ANTI-BRIBERY We comply with our anti-bribery and anti-corruption policies (available on request) and updated from time to time.

Fees are strictly non-refundable and all invoices are liable for payment regardless of attendance.

5000+

WHICH BEST DESCRIBES YOUR REGIONAL RESPONSIBILITY?

TICKET TERMS • “End User” shall mean an individual who works for a company and benefits from the content at the event, they have no service, product or any offering that could be discussed, presented or of interest to another end user delegate at any Engage Business Media event.

• “Supplier/Vendor/Industry ticket” shall mean any person, company or partnership, their agents, or contractors who have a commercial service, product or any offering that could be discussed, presented or sold at any Engage Business Media event.

100-249

1000-4999

I have no purchasing responsibility

In the event that it is necessary to cancel or postpone the event as a result of any reason outside of our control (as decided by us in our sole discretion), we will endeavour to arrange or provide a replacement event and, in such circumstances, your booking and the ticket terms and conditions shall apply to such replacement Event.

Our registration requires information that includes (not in its entirety) your organisation, job title, email, phone number and when applicable postal address, this information may be included on a delegate list, event app and may be made available to attendees and some commercial partners and carefully selected external companies for marketing purposes.

500-999

Specify suppliers

Any issues regarding the sale of a ticket, the terms and conditions or anything relevant to accessing the event should be presented in writing prior to signing the booking form to tickets@ebm.media.

The fee must be paid and funds received in accordance with the payment terms and instructions set out in the invoice or received prior to the event date, whichever is sooner. Unless otherwise stated therein, the fee covers your entry for the duration of the event only and is exclusive of all travel, accommodation, insurance and other costs (all of which must be arranged and met by you).

250-499

Influence purchase

AMENDMENTS AND CANCELLATION TO AN EVENT We may, at our sole discretion and without liability to you, make changes to the event timings, date, event schedule or even location within the U.K.

50-99

25-49

Authorise purchase

In the event of any inconsistency, conflict or ambiguity between the Terms and Conditions and any terms and conditions stated on the Booking Form, the provisions of these Terms and Conditions shall apply.

USE OF INFORMATION We may share the information provided by you to us on both the booking form and/or any other communication with our employees, officers, representatives, sub-contractors and commercial partners when applicable in connection with the administration, registration relevant to the event.

To find new suppliers, products and services

Make purchase

TICKET RESALE Under no circumstances may your event booking be resold by you or on your behalf. If we have not charged you a Fee in order to attend the event and you are unable to attend or offer an alternative attendee from the same organisation you may be charged a cancellation fee if applicable and made clear at the time of booking.

The Ticket Terms and Conditions will be binding by both Parties from that point.

Where there is a price to attending the event and payment has not been paid in full at the time of the booking, following confirmation of your booking we will issue an invoice for the full price of your Event ticket (as set out on your Booking Form, plus VAT as applicable) (the “Fee”).

For professional development, learning and knowledge

WHAT IS YOUR PURCHASING RESPONSIBILITY?

EVENT TICKETS These ticket terms and conditions as contained below and the abbreviated version found on the booking form are an acknowledgement of agreement (“the Contract”) and apply to all services (“the Services”) provided by Engage Business Media Ltd (“the Organisers”). By signing the booking form, the “Customer” accepts the following terms:

Yes No

No refunds or credits will be given for non-attendance at any event.

TRANSFERRING A TICKET In the event that you are unable to attend the event you may transfer your booking to a colleague from the same organisation or another Engage Business Media event on a like for like basis (as specified in the Booking Form) without charge.

All transfers are at the discretion of the event organiser.

We believe that based on registration and current position you would be interested in other related events, business media opportunities and products/services our commercial partners offers. We will send you emails about our events, business media opportunities and you may also hear from specific commercial partners regarding their products and services, we look forward to working with you again soon.

If you wish to not receive marketing from us then please click the link of the footer of all our marketing emails of contact us at optout@ebm.media and you will instantly be unsubscribed from our email database (please notify us at least 48 hours prior to the event).

We have prepared a plain English and simple privacy policy that explains how we will use your personal data, this can be found at www.ebm.media/terms-conditions Please note: If you attend a session given by a sponsor and/or your badge is scanned by a sponsor at the event this enables them to follow up with you regarding relevant information on products or services which they believe may be of interest to you.

ENTIRE AGREEMENT These ticket terms and conditions constitute the entire agreement between both parties and supersede/override any other agreements, promises, assurances, warranties, representations and understandings between the parties, whether written or oral by any employee of Engage Business Media, relating to its subject matter.

THIRD PARTY RIGHTS These ticket terms and conditions are personal to the parties, and no third party shall have any rights, including under the contracts (Rights of Third Parties) Act 1999, to enforce the same.

WAIVER No failure or delay by us in exercising any right or remedy provided under this the Ticket Terms and Conditions or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict our further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall prevent or restrict our further exercise of that or any other right or remedy.

APPLICABLE LAW AND JURISDICTION These ticket terms and conditions, their subject matter and their formation, are governed by English law. The courts of England and Wales shall have exclusive jurisdiction to settle any disputes arising in connection with these ticket terms and conditions, including any noncontractual terms. However, if you are a consumer and are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.