2019 Employee Engagement Summit Preview Guide

EMPLOYEE ENGAGEMENT SUMMIT 2019 10 MAY I RIVERBANK PARK PLAZA I LONDON

Europe's Biggest Employee Engagement Event The Summit is the premier event of its kind in Europe and is back and bigger than ever for 2019, being held on 10th May in Central London.

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Thursday 10 May 2019

What to Expect Progressing into its sixth year, the Employee Engagement Summit is firmly established as Europe’s premier event, examining all aspects of work under the overarching theme of how technology is changing the face of employee engagement.

There has never been a better time to attend the Summit, as a growing number of organisations are realising the business benefits that accrue when they forge a link between engagement of their employees and their customers.

The big news for 2019? Well, we’ve moved! After a 50% growth in the event, we are very excited to announce that our new home is the Riverbank Park Plaza, meaning an exciting additional third seminar hall and more content than ever before being soaked up by delegates on the day.

VIEW 2018 HIGHLIGHTS VIDEO

By joining us on the day, you’ll be part of a unique experience that includes 70+ industry experts sharing their exclusive case studies, interactive workshops, as well as networking opportunities with delegates working in similar roles to yourself.

Quick Facts

3 600 HALLS SEMINAR

DELEGATES

01932 506 300 (press 1)

ROUNDTABLE

SESSIONS

tickets@ebm.media

15

TOPIC STREAMS

EmployeeEngagementSummit.com

60 PRESENTATIONS

NETWORKING DRINKS PARTY

ACCREDITED

EVENT

EmployeeEngagementSummit.com

Thursday 10 May 2019

Case study previews

Dr Sanja Licina, Globant

How Technology Can Help Employees Become The Best Versions of Themselves Paul Barber, Brighton And Hove Albion FC

Brighton And Hove Albion FC Case Study: How Strong Values Can Drive Employee Performance and a Better Fan Experience How Brighton and Hove Albion Football Club uses its values and culture to drive high performance and success from its employees. Exploring the club’s journey from the Championship to the Premier League and how this was underpinned by the club’s Team Brighton Values.

Paul Barber joined the board of Brighton & Hove Albion FC as the club’s Chief Executive in June 2012 and was promoted to become the club’s Deputy Chairman in November 2018.

Digital transformation appears as a key item on most organization’s strategic plans. But many are not feeling as urgent to harness the true power of digital when it comes to their people as they are for other areas, likely because they have not realized it’s true power yet. Technology can make a tremendous impact on culture by helping create a social tissue, expand empathy and enable employees to feel part of something larger — empowering them to truly be the best versions of themselves. To embrace this new reality, organizational leaders must build and promote an internal culture that is as agile as the technology being implemented. It is critical that they clearly demonstrate all the positive impact that the technology will have on their people and give them a voice in the transformation. To effectively do that, they must first understand the incredible value themselves, and leverage the data and insights that technology brings forth to continue to better understand and shape their culture.

In this presentation, attendees will learn

In Paul’s seven seasons with the club, Brighton & Hove Albion has reached three play-off semi-finals, finished 3rd in the EFL Championship in 2015/16, and secured automatic promotion to the Premier League in the 2016/17 season. The club finished 15th in its first ever Premier League season. Paul joined Brighton & Hove Albion from Vancouver Whitecaps FC where he became the first British football executive to lead a club in to Major League Soccer in 2011. Previously, Paul was Executive Director of Tottenham Hotspur FC, where he enjoyed EFL Cup Final success with Spurs at Wembley in 2008, against Chelsea, and suffered disappointment in the same competition just a year later when Spurs lost to Manchester United in the 2009 Cup Final.

Prior to this, Paul was The Football Association’s first ever Director of Marketing, with responsibility for The FA’s commercial division, marketing and communications. He was also general manager for the England team at the UEFA European Championships in 2000 and at the FIFA World Cup in 2002. Paul currently serves as a member of The FA Council as one of the Premier League’s elected representatives, and also represents the Premier League as a member of the Professional Game Board which, with representatives from all the major footballing bodies, oversees professional football in England.

• The role technology plays in humanizing organizations • The value to the employees of digitizing some aspects of culture • How to use data and insights gained from technology to create more meaningful connections between employees and grow and retain the best talent

Sanja Licina, Ph.D., is a leader of Globant’s Future of Organizations studio, where, by leveraging technology and AI, she crates platforms that help organizations transform their culture. She is a huge believer that technology can enhance humanity, and that we have a tremendous opportunity to build a better space inside of organizations to help employees become the best versions of themselves. Prior to joining Globant in 2017 she led several different business units at CareerBuilder.

Sanja has managed international teams while living in Chicago, London, and currently from Buenos Aires. Sanja graduated with a doctorate in Industrial and Organizational Psychology from DePaul University and later obtained an executive MBA from Kellogg School of Management. She has spoken at numerous conferences and some of her research has been featured in publications such as TIME, The Wall Street Journal, Fast Company and Forbes.

Thursday 10 May 2019

Pablo Camba, ZARA

Chris Burton, Microsoft

ZARA Case Study: How to Make People Grow Efficiently

A senior leader in IT, Chris has been at MS for the 6 years. She currently leads a team in Microsoft Customer Services and Support that focuses on employee experience and two key pillars; culture and environment. The team are at the forefront of transformation in support; leveraging employee engagement, work health balance and workplace design for customer success.

Future for those companies involved in Fashion Industry is becoming uncertain and engagement is a very powerful tool to tackle that uncertainty.

Most of the HR practitioners agree on the impact that motivation has in order to retain employees and in Inditex, we do believe that the best strategy to motivate employees is to show them in a very clear and understanding way that they can internally grow and promote just having the right skills, attitudes and knowledge.

If they bring the right attitude, our Managers Development Program will support them in order to develop the skills and gaining the knowledge that they will need in order to be part of our next generation of managers who will be helping the company to remain on the top.

Join me in order to discover how the biggest fashion retailer worldwide fosters the internal promotion.

Pablo Camba has been working as a HR Professional during the last 7 years. Within that time, he has had the opportunity to run different roles HR related within different countries of Europe, having always as main priority the employee’s wellbeing. Currently, he holds the Head of Services position within in Inditex UK what means working along 6 different brands and over 100 stores and 4000 employees. Pablo and his team of HRBP provide support to different lines of the business and create the strategy that drives the business to deliver exceptional HR service to their internal customer.

His personal and professional style could be very well defined quoting Gary Ryan Blair, motivational business speaker and author, who once said: “What is the distance between someone who achieves their goals consistently and those who spend their lives and careers merely following? The extra mile.”

Stuart Eames, Waitrose tuart is a passionate and enthusiastic leader in Innovation, process improvement and lean methodology, working within Waitrose and Partners, a tier one British Grocer. Having spent 16 years running supermarkets and understanding first hand how inefficiency and poor processes lead to employee frustration, Stuart is now leading Retail innovation for Waitrose having delivered £8m savings to date.

Stuart specialises in idea management, having launched the Waitrose Partner Ideas scheme, designed to give a voice to the employee and take ideas from grassroots through to delivery. Stuart knows first hand that harnessing the power of the workforce to solve business problems and using a tried and tested methodology delivers fantastic results.

Chris Lincoln, Be At One Starting in hospitality 18 years ago, I have worked towards designing and implementing a variety of L&D functions for various businesses. From setting up an international training school in Ireland to creating welfare to work programmes in London for major events such as the Wimbledon Championships and the Olympics I have experience in all aspects of L&D. I have worked for major companies such as Compass Group and currently Be At One, building various training and development initiatives from front line to director level. I have a speciality in setting up L&D departments with both vocational and in house abilities, utilising digital and face to face learning throughout.

Thursday 10 May 2019

Chris Newstead, Wellcome

Emily Stanley, Her Majesty's Courts & Tribunal Service

Chris Newstead MCIPR has been Head of Internal Communications at Wellcome for the past 8 years. For the 15 years before he was in marketing and PR working in telecoms & broadcast.

Emily Stanley is an Employee Engagement Consultant at HM Courts & Tribunals Service (part of the Ministry of Justice). Emily is passionate about creating the sort of working environment in which we can all thrive, fulfil our potential and support each other. She draws on 13 years’ experience designing learning and development solutions and is a lean practitioner in her role.

Antonia Dietmann, HM Courts & Tribunals Service Antonia Dietmann is a senior HR leader at HM Courts & Tribunals Service (part of the Ministry of Justice). She has previously been Deputy Director of Organisation Capability and Head of Employee Engagement supporting employees through the largest reform of the justice system in history.

Early experiences researching workplace bullying amongst teachers and sexual harassment in the Armed Forces impressed upon her the negative impact of working relationships gone wrong. As such, she is passionate about the fundamental need for meaningful work relationships as a key driver of successful business outcomes. To enable this, Antonia brings psychological evidence and creativity together to deliver sustainable interventions at a large scale. These draw on nearly 15 years’ experience as an Occupational Psychologist with expertise in research/ evaluation, organisation & leadership development, inclusion and wellbeing. During this time Antonia has also been Chair of the UK’s Division of Occupational Psychology (part of the British Psychological Society). In recognition of her high-quality work on inclusion at the Department for Work & Pensions, Antonia was awarded the UK’s Occupational Psychology 2017 Practitioner of the Year. She has also won the Association of Business Psychology’s Excellence in Employee Engagement award for developing HMCTS’ people proposition. Antonia has worked in three of the ‘big five’ government Departments, all of which were undergoing major organisational transformation, after starting her career at the University of Sheffield and Rolls-Royce. She is currently pursuing a doctorate focusing on highquality working relationships in organisations.

Now, Emily is supporting employees through the largest reform of the justice system in history by designing and delivering engagement consultancy and interventions. As part of this role she leads a network of Lead Engagement Champions comprising senior leaders across the business. Emily’s motivation is to create an engagement confident organisation where leaders at all levels understand what true employee engagement is and how they can contribute to achieving it. She also strives to support them to make best use of their engagement insight gained through employee surveys and other sources.

Emily also leads on embedding organisational values in HMCTS and delivered a highly innovative communications campaign to raise awareness of our values and encourage colleagues to live them every day, particularly as we move through change. The scale of the campaign, creativity, and opportunities to show our organisation at its best in our ‘year of values’ campaign had not been tried before. Emily was shortlisted for a HM Courts & Tribunals Service award in recognition of this.

Paul Bennun, DAZN Comms chap who uses messaging, events and behaviours to make people’s work lives more rewarding.The bunch of letters after my name help me explain why happy people are good for business results (BA,MA, PgDip, CIIC…)

Thursday 10 May 2019

Martin Power, KP Snacks

Martin Kersey, St Andrew's Healthcare

I have had a wide variety of roles from an initial apprenticeship as a decorator to a charge nurse in one of the busiest accident and emergency departments in Europe. I specialised in Occupational Health and have worked in this area for almost 25 years. I have worked with a large number of businesses from manufacturing, car makers, food production, police and fire services, local government and a dog food manufacturer. Mental health and the impact on business, employees and wider families has grown exponentially. I have worked for KP Snacks for almost 3 years in which we have seen massive changes in our culture of how we support colleagues and the business. The strategy we have implemented feels like it reflects the business and our values and behaviours in which we place valuing our people at the top of our agenda to keep colleagues energised and engaged.

A commercial UK and International Human Resources Director with a track record of delivering Sales, Project growth and employee engagement at Global, European and National level. Powerful combination of successful strategic and operational leadership in both large and small organisations.

Martin has worked for Hertz, Burger King, Rentokil Initial, Private Equity backed Mayborn Group, Interpublic Group and St Andrew’s Healthcare a top 20 UK Charity. At Burger King he was opening one new restaurant every working day across 37 countries in Europe. At Rentokil he was responsible for over 30,000 employees and at Mayborn opening new markets across Asia, Eastern Europe and North America.

Teresa Chandler, Zoological Society Of London

Tim Kensey, Nomad Foods Europe

I love people and I am passionate about employee engagement and development. I am a practical and commercial OD and HR professional with a track record of international strategic and operational roles.

Tim started his career with Price Waterhouse then moved into Human Resources starting with Reward and Policy roles before taking on more Generalist activities. He is currently the HR Director, Corporate for Nomad Foods, whose brands include Birds Eye, Aunt Bessies, Goodfella’s, Findus and Iglo, covering markets from Portugal through to Finland. He has a passion for Employer Branding and Engagement and is currently developing the employee value proposition for Nomad Foods – a new Company with a great heritage. This builds on previous interventions at Nomad Foods, including a common set of values, “our way”, and one HR voice, “Iglo&Me”. These follow previous initiatives such as “My Benefits” at Shell and “MyCar” at BOC.

Over the years I have gained experience across a broad spectrum of HR disciplines including learning and development, business partnering, talent management, employee engagement, employment relations, change management, HR setup and management, resourcing, remuneration, global mobility and business expansion/restructuring. I have advised corporate and management teams, managed cross cultural/remote teams and have a proven record of achievement and delivery of complex and regional HR projects. I have also been a coach to external clients in fee earning roles across various sectors.

Broad HR expertise includes Strategy, M&A, Employer Branding & Engagement, Reward & Policy Development, Business Partnering, Change Management, Talent Management, Recruitment, HR Systems and HR Services. He has worked in complex international, multi-business matrixdelivery environments including Nestlé, Shell, L’Oreal (The Body Shop) and Nomad Foods.

Strengths include strategic business partnering, project delivery within tight timescales and consistently exceeding demanding service standards, resilience to work in a demanding environment with the ability to manage and drive forward change, exceptional interpersonal and communication skills both verbal and written.

Thursday 10 May 2019

Nichola Stallwood, Zoological Society of London

Georgie Mills, Seasalt Cornwall

Nichola has over 20 years experience in the OD arena.

Starting her career working with charities, social enterprises, public sector and most recently joining Seasalt in 2017, Georgie is deeply passionate about great people based HR practices that add value and most importantly make a positive impact. Georgie has established business partnering at Seasalt, acting as a true partner driving the people agenda whilst maintaining a commercial focus. Seasalt’s success is driven by our fantastic people, Georgie sees employee engagement as the key to unlocking potential for our people and the business.

Before joining ZSL, Nichola worked as a Management Consultant providing high level facilitation to complex programmes and as a senior manager in the Big Lottery Fund. More recently Nichola worked at the Natural History Museum and at Catalyst Housing Group leading culture change, employee engagement and development, achieving IiP accreditation and a coveted place on the Times Top 100 Best Companies.

Nichola with her team at ZSL is responsible for the development of people, employee engagement, leadership development and performance management. Nichola is a qualified coach with the University of Edinburgh Business School, a fellow of the Chartered Institute of Personnel and Development (CIPD) and has an MSc in organisational psychology.

James Hampton, Seasalt Cornwall James’ varied and extensive experiences in the Military, Further Education and most recently private sector Retail at Seasalt have enabled him to take a unique view on people development and employee engagement. Since joining Seasalt in 2017, James has redesigned the learning strategy from a traditional order taker to modern business aligned provision, focussing on Leadership capability and performance.

Seeing Leadership as the key enabler to employee engagement has seen James gain recognition from the Learning and Performance Institute for Seasalt’s Leading people programme that focusses Seasalt Leaders on Emotional Intelligence, Coaching and High performance teams.

Stephen Robertson, The Big Issue Foundation Stephen has been CEO at the Big Issue Foundation since July 2007. His previous role was Director of Commercial Operations at Shelter, where he had responsibility for a chain of 100 charity Stores, a mail-order business and a Training business primarily focusing on Housing professionals.

Stephen was a member of the Senior Management Team with cross organisational responsibility for the strategic management of the Charity.

Stephen was at Shelter for 13 years.

Stephen helped found and ultimately chaired the professional body that represents the majority of Charity Retailers in the UK, ‘The Association of Charity Shops’. Stephen is a Trustee of the homeless health care charity, London Pathway, a Trustee of TRAID, a charity committed to protecting the environment and reducing world poverty by recycling and campaigning at home and Chair of the Board of Trustees of Shoreditch Town Hall Trust.

Joanne Carlin, Thwaites A determined and resilient People Director, combining strong functional excellence with a thorough commercial understanding, resolving problems by getting to the heart of the issue and delivering solutions.

Recognised for being fair and straight with people, influencing at all levels through understanding individual motivations and key pressure points.

Thursday 10 May 2019

Melissa Harper, Bayer

Debbie Whittingham, Xoserve

In this leadership role, Melissa is responsible for developing, transforming and executing global talent strategies that drive a high-performance culture of innovation and inclusion at Bayer. Melissa brings her nearly 10 years’ experience at Monsanto, acquired by Bayer, to lead enterprise wide talent transformation. Through best in class operational capabilities and analytics, Melissa developed a global function at Monsanto responsible for attracting talent, development, ensuring an inclusive environment, shaping a digital culture, and delivering talent needs that align to strategic business goals and preparedness for the future workforce.

Debbie has 20 years of experience in communication roles and is currently Head of People Engagement and Communications for Xoserve

She has been recognized as a Diverse Business Leader and as a Top Executive in Corporate Diversity. Melissa began her career at Spencer Stuart Executive Search and later served as Senior Vice President of Talent Acquisition at Whirlpool Corporation and Wachovia. Melissa is from Chicago, IL, and received her BA in Psychology from Roosevelt University, and her MBA from the Keller Graduate School of Management. She is on the Boards of the St. Louis YMCA, Diversity Awareness Partnership, and St. Louis Mosaic Project

Helen Martin, Kelly’s Storage Responsible for creating and implementing an employee engagement strategy around a values-based culture, in a third-generation family business that has expanded rapidly over the past six years, Helen brings a huge amount of passion, experience and energy to her subject. The business ranked as 6th in The Sunday Times 6th Best Small Company to Work For 2016.

Helen has studied, visited and engaged with a range of companies, both local and international, in an effort to understand what defines and achieves success in the world of employee engagement. A TEDx speaker who is passionate about people and purpose, Helen consults & gives talks on the subject of culture & engagement.

Key strengths and abilities are:• Translating organisational objectives into creative corporate communications and Employee Engagement strategies and programmes • Leading organisations in all areas of communications and exercising strong judgement in the development and delivery of engaging, consistent and accurate key messages to defined audiences • Leading a team of communications specialists to devise, develop and implement internal and external communications programmes • Proposing and managing ideas, themes and timescales for communications projects and campaigns Debbie has a passion for Employee Communication and culture and making the workplace an engaging exciting place to be.

Tony Vickers-Byrne, Public Health England Tony has over 20 years’ experience at director level, primarily in the NHS, where he has also led on facilities and communications at the Royal Surrey County Hospital. Tony was HR Director at the Health Protection Agency for five years prior to moving to PHE in April 2013.

Tony also chairs PHE’s Delivery Board on Health and Work, which has been set up to work with business, national and local government and the public sector to help employers improve the health of the 27 million adults in employment in England. Tony is also a member of NHS England’s Equality and Diversity Council, a lead mentor in Race for Opportunity’s mentoring circles and a member of the Civil Service schools mentoring programme. Tony is a Chartered Fellow of the CIPD and lives in Dorking in Surrey.

Thursday 10 May 2019

Denise Sanderson-Estcourt, Royal College Of Physicians

Ramkumar Chandrasekaran, Tata Consultancy Services

Denise has worked in a range of sectors and roles in her 20 year plus career which started in the hospitality industry. She has been in her current role for 4 years and had lead a number of corporate projects in that time. Denise has held a number of Organisational Development roles, in the NFP sector, since 2003. Denise is a HR professional with a strong Internal Communications focus, with training as an OD Practitioner and a certificate in Change Management. She has also been on a Board of Trustees for 8 years as the HR specialist. Outside of the field of HR, Denise is a trained image consultant.

• HR Director, Tata Consultancy Services (TCS) – UK& Ireland; TCS UK is one of the largest IT services Company in UK with more than 18,000 employees and £2 Billion+ in revenue • Global experience of 20 years spanning different countries (United Sates, India and UK) • Previous roles include Head of HR of Retail Business Unit in TCS, and Head Staffing – TCS North America (based in New Jersey, Unite States) and several other leadership roles • Recognized in TCS for key initiatives in HR Transformation, Mergers and Acquisitions, Leadership Development, Employee Health and Safety and deployment of HR practices at scale across the organization • Certified Compensation Professional, Bachelor of Law (B.A, L.L.B), M.B.A (HR), Gold Medalist in Indian Constitutional Law.

Paul Neville, Trinity Laban Paul is passionate about sustainable performance improvement gained through transformational change – both within organisations and in sectors in which they operate. He helped transform the Housing Ombudsman Service to be more strategic and outcomes-focused using a range of contemporary approaches, including strengths-based and appreciative inquiry. Paul increased employee engagement to 80 per cent on a 94 per cent response rate. He was also instrumental in developing and delivering a sector development strategy supporting mindset and behaviour change within the rented social housing sector, shifting the focus from complaint handling to effective dispute resolution.

Currently working with Trinity Laban Conservatoire of Music and Dance, he is advising on leadership development, modernising the HR operating model and piloting strengths and employee driven workplace innovation approaches. Paul is a leadership development and OD professional with over 24 years’ experience. He is a Chartered Fellow of the Chartered Institute of Personnel and Development (CIPD), a Fellow of the RSA and a member of the leadership team of the RSA fellow-led Reinventing Work Network. He has recently been invited to contribute thoughts to the newly formed Engage for Success movement’s Meaning in Work Thought and Action Group.

Martha McKenzie-Minifie, ING Martha is Head of Communications and Brand Experience, Wholesale Banking EMEA for global bank ING. She is passionate about storytelling, strategy, diversity and social media and manages the team responsible for external and internal communications, and UK marketing such as marketing communications, events and sponsorships. Her experience in marketing and communications includes almost 10 years as a journalist on daily, weekly and Sunday newspapers and magazines before joining ING in 2009. Martha was previously a spokesperson on consumer economics and appeared on BBC News, Sky News and CNBC during that time. ING UK piloted Dynamic Signal in 2017 to increase employee advocacy and continues to use the platform. As chair of the Diversity and Inclusion Forum UK, she was part of the programme to increase adoption of flex working in 2018/19 – a topic she will speak on at the Engage Summit.

Thursday 10 May 2019

Katherine Fitzgerald, Spektrix

Natasha Harris, OFWAT

Katherine is the People Director at Spektrix, the UK’s leading ticketing platform for Arts businesses. She’s responsible for recruiting and retaining the Spektrix team in the UK and North America and is particularly focused on building a diverse talent pipeline and fostering a company culture that enables its people to thrive at work. Having started her career in project finance, Katherine has held a number of strategic and commercial roles in start-ups and established businesses in different countries and has a proven track record in delivering high quality organisational change projects.

Natasha currently works as the HR Director at Ofwat (Water Services Regulation Authority) – a non-ministerial Government Department.

Natasha has worked as a HR professional for more than 16 years, starting her early HR career working in the Private sector for retailers such as Next and Marks & Spencer, before joining the Civil Service in 2007. During her time in the Civil Service Natasha has worked at the Highways Agency in various HR Business Partner role, at HMRC with her latter role being as the Senior HR Business Partner responsible for Talent and Capability for Enforcement and Compliance (a workforce of circa. 25,000). Alongside her work at Ofwat and family life, Natasha volunteers as a school governor to a local special school for children with autism.

Victoria Silverman, Refinitiv Victoria Silverman is a global engagement specialist who gets results by creating the content and strategy to inspire collaborative behaviours and create the right culture for a business to succeed. Her background is in journalism, teaching and corporate storytelling. Victoria leads global employee engagement for Innovation at Thomson Reuters, now Refinitiv, delivering record breaking, award-winning campaigns.

Victoria has worked for Deloitte, ITV and the Government in editorial, corporate comms and change management roles. In her spare time, she is director of The Missing Manual Ltd, founder of the parenting online community BeTeenUs.com, and a communications lead for the charity Urban Synergy.

Debbie Bennett-Jackson, CITI Debbie is a Chartered Marketer with 20 years’ experience in marketing, engagement and change communications.

Skilled in the design, development and delivery of award winning strategies to support sustainable growth and transformation within highly competitive markets. Debbie’s passion lies in supporting organisations to embrace change and recruit, retain and develop their people.

Vikki Matthews, Marine Academy Plymouth Vikki is an HR executive and practitioner with experience of leading HR functions in the public and private sectors, nationally and internationally.

For many years she led HR teams in Nike Europe and globally, and more recently she was the Chief Talent Officer for Plymouth University before setting up Matthews & More, her consulting business in 2016. Vikki continues to work with Plymouth University as an Associate lecturer in HR supporting their MBA, CIPD and leadership programmes.

Vikki Chairs a Multi Academy Trust and is on the Board of Torbay and South Devon’s NHS Foundation Trust as the Non-Executive Director, responsible for culture and employee engagement. She is also the Company Secretary for a small education charity which uses the selfmanaged learning approach to increase outcomes for young people who are not in mainstream education.

Thursday 10 May 2019

Richard Saundry, Plymouth University

Olga Muravjova, European Commissions

Richard Saundry is Professor of HRM and Employment Relations at Plymouth University. He is one of the UKs leading experts in the management of workplace conflict. Richard started his working life at the National Union of Mineworkers where he was Head of Industrial Relations, and subsequently worked at the Universities of Leeds and Central Lancashire. He is an author of ‘Managing Employment Relations’ the core CIPD text for Employee Relations and a co-editor of a book ‘Reframing Resolution’ published in 2016 by Palgrave Macmillan. His work has been published in a wide range of leading international academic journals including the British Journal of Industrial Relations, Human Relations, Human Resource Management Journal and Work Employment and Society. He is currently working on a major project funded by the Economic and Social Research Council (ESRC) investigating the link between conflict competence, employee engagement and productivity.

As an in-house consultant at the European Commission over the last 7 years my work includes a variety of strategic consulting services such as supporting clients with consulting in different areas linked to organisational development; identification and analysis of customer and stakeholder needs, designing and hosting engagement processes in all Commission services and with managers and staff at all levels: senior leadership development seminars, large-scale strategic conversations, stakeholder consultations, expert meetings, policy-making workshops, long-term change projects; supporting the development of the participatory leadership community of practice. I am confident that the participatory leadership practice helps deepen individual and collective learning and creates shared responsibility for action.

After I left my home-city Vilnius 14 years ago, my road has been that one of a Lithuanian discovering how it feels to be European. I hold a graduate degree in Organisational Development and Management Consulting from the University of Lund.

Dace Kalnina, European Commission A civil servant in the European Commission. With a solid background in learning and development and expertise in internal communication, I have been working with staff engagement and cultural change questions since 2013.

My role has been to connect the dots between the strategy and implementation, to create opportunities for real conversatioins to happen, to hear what has not been said and read what has not been written.

I’m always curious to learn what makes the people to go an extra (s)mile.

Samantha Rope, Wilson James Sam is accountable for the group wide People Strategy which incorporates the Security, Construction Logistics and Aviation divisions within the Wilson James Group.

Prior to Wilson James, Sam held several HRD roles across the public and private sector. Her experience has seen her lead significant people and technology transformations including deployment of cloud based people solutions, using technology to enable mobile and flexible working and supporting integrated learning for complex partnerships.

Prior to working in HR, Sam had a 15 year career in recruitment, working at board level in both the UK and Australia. Here she delivered a range of solutions including RPO for large blue chip organisations where technology transformation enabled improved service delivery and organisational efficiency.

Thursday 10 May 2019

Grainne Kelly, Securitas UK

Gabrielle De Wardener, CDC Group

Grainne Kelly, Human Resources Director and Security Operations Centre Director, started her career on the Safeway Graduate Management programme. Following four successful years Grainne joined the security industry as a contract manager. With over 24 years’ successful experience in the sector, Grainne held several senior management and director level positions with both Reliance Security and Securitas UK.

Gabrielle has spent over twenty years in HR working within technology, marketing and media businesses and now leads CDC’s HR generalist team and its Learning & Development function. Prior to joining CDC in 2017 Gabrielle spent twelve years at Aimia, the global marketing and loyalty analytics company behind the UK’s Nectar card. Here she moved from a pure HR role to focus on building a strong corporate culture – embedding a social purpose into all aspects of the employee experience, building a more diverse workforce and introducing measures to increase the proportion of women in senior positions.

In her current role Grainne combines both her commercial and operational excellence expertise, with her passion for people and employee engagement. In a traditionally tough sector, Grainne has been at the forefront of driving the Securitas employee engagement strategy to redefine every touchpoint of the employee life cycle. With a particular interest in promoting fair pay, gender diversity and health and wellbeing, Grainne has been instrumental in Securitas UK being certified as a Top Employer UK 2019 and recognised as a service provider working with the Living Wage foundation.

Grainne won the Woman in Security Award 2015 for her contribution to the Security Industry and is an alumnus of the prestigious University of Stirling.

Gabrielle has a degree in English from the University of Oxford and an MA in South Asian Studies from SOAS, University of London. Her early career was spent in the arts – in publishing, documentary film making and cultural tourism. Along the way she has travelled extensively and lived for two years in the United States.

Nick Henley, AOL International I enable customer and employee engagement through behaviour change.

Adrienne Glad, CDC Group Adrienne is the Head of Internal Engagement/Head of Network at CDC Group where she has built a new internal communications function at the organisation over the last two and a half years, while defining and shaping its culture as it grows and expands globally. Prior to that, she spent 9 years at Pearson where she held global roles focused on strategic internal messaging, engagement and relationship-building. Adrienne has lived in the USA, Japan, China and UK each for several years and holds a Master’s of Education in Applied Linguistics, a Master’s of Research in Intercultural Communication and is currently doing her doctoral research on organisational culture, business management and anthropology approaches to corporate values and internal culture.

In my career, I have helped FTSE and global companies produce change, enhance employee and customer engagement, and grow tomorrow’s leaders. I do so by connecting financial and strategic factors to organisational and behavioural change.

Capabilities include leadership development, change, team development, L&D strategy, employee engagement and enhancement of organisational culture, and coaching of senior leaders. I have also helped companies navigate change and implement change programmes with buy-in at all levels.

Thursday 10 May 2019

Adam Wilcock, Office Depot

Michelle Carvill, Carvill Creative

Adam leads the European Communications department for Office Depot Europe regarding digital projects, user adoption and change communications where technology and design are the primary focus.

Having a background in video production, design, project management and communication writing, Adam’s focus on people bridges the gap between technology implementation and effective communication.

Michelle Carvill is a strategic marketer, digital agency founder and three times published author in the digital marketing and social media space.

Her latest book, published by Kogan Page, May 2018 – ‘#GetSocial – Social Media Strategy and Tactics for Leaders’, helps leaders and game changers understand social media from a strategic perspective and gain confidence with the social technologies and digital transformation. Proud to be Shortlisted for The Business Book Awards 2019 – Leadership Category.

Michael Dean, Peakon Michael is director of employee experience at Peakon, the employee engagement platform. As one of the organisation’s first employees he joined the fledgling business in 2015. Prior to his current role, he was instrumental in formulating the methodology that unpins Peakon as the director of organisational development science. He also supported enterprises in their adoption of real-time employee feedback and agile HR processes, working closely with Capgemini, easyJet, and Reach plc.

Today, Michael ensures that the day-to-day experience of working at Peakon aligns with the organisation’s values and enables everyone to reach their full potential. Originally from the UK, he has spend the last eight years living in Copenhagen. He now shares his time between Peakon’s offices in the Danish capital, London, New York, Berlin and Auckland.

David Bowman, Content and Code David heads up Content and Code’s products team and leads clients strategies for implementation of intranets and digital workplaces on Office 365. David has worked with Microsoft for over 15 years and delivered 100’s of intranet projects both in a technical and a leadership capacity. David now splits his time between managing Fresh – Content and Code’s intranet platform – and helping clients get employees engaged with all that the Microsoft cloud platform has to offer.

Social and digital technologies continue to pervade our lives and social media is fast becoming a leadership core competence. Ignoring social technologies is no longer an option.

Michelle’s mission is two-fold; 1) Educating leaders, leadership teams and game changers (whether technophobes or tech-savvy) about the digital and social landscape and the competitive advantage social media and digital transformation can bring and 2) Equipping leaders and game changers with enough strategic insight and practical tactics so that they can build effective digital footprints both personally and for their organisations and communicate confidently.

Megan Butler, Leeds University Megan is a PhD candidate at Leeds University Business School (LUBS) and the in-house HR specialist at CogntionX, an AI specialist research house.

Her work is looking at the AI market for HR. Her interests include the practical application of AI in HR and its impact on the future of work.

Bringing together more than 10 years of professional work in business and HR with an extensive academic background, Megan’s goal is to bridge the theoretical/practical gap with her research. In addition, providing HR professionals and business leaders with insights and actionable advice around the use of AI.

Thursday 10 May 2019

Upcoming Events 10 MAY 2019

17

EMPLOYEE ENGAGEMENT SUMMIT 2019 FRIDAY 10 MAY 2019

INTERNAL COMMUNICATIONS CONFERENCE

13 JUN 2019

26

SEP 2019

TUESDAY 17 SEPTEMBER 2019

SEP 2019

11

ENGAGE AWARDS 2019

13

NOV 2019

MONDAY 11 NOVEMBER 2019

01932 506 300 (press 1)

FEB 2020

tickets@ebm.media

CX MARKETING SUMMIT 2019 THURSDAY 13 JUNE 2019

ENGAGE FOCUS GROUPS THURSDAY 26 SEPTEMBER 2019

11 JUL 2019

CUSTOMER ENGAGEMENT TRANSFORMATION CONFERENCE THURSDAY 11 JULY 2019

11/12 NOV 2019

CUSTOMER ENGAGEMENT SUMMIT 2019 MONDAY 11 & TUESDAY 12 NOVEMBER 2019

FUTURE OF THE CONTACT CENTRE CONFERENCE THURSDAY 13 FEBRUARY 2020

EmployeeEngagementSummit.com

EmployeeEngagementSummit.com

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£595+VAT

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£1,995+VAT

£995+VAT

DELEGATE PACKAGE: ■ ■

■

End User Full Conference Pass

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Access to all Seminar Halls Join Roundtable Sessions

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■

Lunch & Refreshments Networking App

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Presentation Slides Access to Engage Hub

Networking Drinks Party

INDUSTRY: Financial Services Transport & Logistics

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I WISH TO ATTEND: SUMMITS:

CONFERENCES:

Employee Engagement Summit 2019 – 10th May

Digital Workplace Directors Forum –30th January 2019

CX Marketing Summit 2019 – 13th June

Future of the Contact Centre Conference – 13th February 2019

Customer Engagement Summit 2019 – 11th-12th November

Customer Robotics and AI Directors Forum – 4th April 2019

Customer Engagement Transformation Conference – 11th July 2019 Internal Communications Conference – 17th September 2019

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EVENT TICKETS These ticket terms and conditions as contained below and the abbreviated version found on the booking form are an acknowledgement of agreement (“the Contract”) and apply to all services (“the Services”) provided by Engage Business Media Ltd (“the Organisers”). By signing the booking form, the “Customer” accepts the following terms: In the event of any inconsistency, conflict or ambiguity between the Terms and Conditions and any terms and conditions stated on the Booking Form, the provisions of these Terms and Conditions shall apply.

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The Ticket Terms and Conditions will be binding by both Parties from that point.

Where there is a price to attending the event and payment has not been paid in full at the time of the booking, following confirmation of your booking we will issue an invoice for the full price of your Event ticket (as set out on your Booking Form, plus VAT as applicable) (the “Fee”).

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The fee must be paid and funds received in accordance with the payment terms and instructions set out in the invoice or received prior to the event date, whichever is sooner. Unless otherwise stated therein, the fee covers your entry for the duration of the event only and is exclusive of all travel, accommodation, insurance and other costs (all of which must be arranged and met by you).

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Our registration requires information that includes (not in its entirety) your organisation, job title, email, phone number and when applicable postal address, this information may be included on a delegate list, event app and may be made available to attendees and some commercial partners and carefully selected external companies for marketing purposes.

EVENT ATTENDANCE Compliance with instructions and regulations, by attending the Event you comply with all applicable law, including (but not limited to) all health and safety legislation and requirements. All instructions given by us or on our behalf, including (but not limited to) in relation to any security arrangements and the terms and conditions of the Event venue (a copy of which is available on request prior to the Event).

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You are not allowed to photograph, film, broadcast or record the event without express prior approval from the organiser.We reserve the right to refuse entry to the event, or subsequently remove you from the event if you fail to comply with these ticket terms and Conditions.

DELEGATE BADGES Provided delegate badges must be worn at all times during the event. Badges are only valid for the registered delegate and cannot be passed on or shared by any other person than the name on the badge. Any misuse will result in delegates being denied access to the event or asked to leave at the organisers discretion.

When attending a live event you will be issued with an RFID (radio frequency identification) chipped badge at registration, if your badge is scanned at the event you are providing consent for your contact details to be shared, should you not wish to share these details you can request a nonchipped badge at registration.

If you attend a session given by a sponsor and your badge is scanned this enables the sponsor to follow up with you post presentation regarding relevant information on products or services.

You may also be asked by a sponsor when visiting their stand if they can scan your badge, if you agree you are providing consent for them to follow up with you regarding relevant information on products or services which you may have discussed with them or they believe may be of interest to you.

CANCELLATION OR NO SHOW All delegate fees are non-refundable.

No refunds or credits will be given for non-attendance at any event.

TRANSFERRING A TICKET In the event that you are unable to attend the event you may transfer your booking to a colleague from the same organisation or another Engage Business Media event on a like for like basis (as specified in the Booking Form) without charge.

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We believe that based on registration and current position you would be interested in other related events, business media opportunities and products/services our commercial partners offers. We will send you emails about our events, business media opportunities and you may also hear from specific commercial partners regarding their products and services, we look forward to working with you again soon.

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We have prepared a plain English and simple privacy policy that explains how we will use your personal data, this can be found at www.ebm.media/terms-conditions Please note: If you attend a session given by a sponsor and/or your badge is scanned by a sponsor at the event this enables them to follow up with you regarding relevant information on products or services which they believe may be of interest to you.

ENTIRE AGREEMENT These ticket terms and conditions constitute the entire agreement between both parties and supersede/override any other agreements, promises, assurances, warranties, representations and understandings between the parties, whether written or oral by any employee of Engage Business Media, relating to its subject matter.

THIRD PARTY RIGHTS These ticket terms and conditions are personal to the parties, and no third party shall have any rights, including under the contracts (Rights of Third Parties) Act 1999, to enforce the same.

WAIVER No failure or delay by us in exercising any right or remedy provided under this the Ticket Terms and Conditions or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict our further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall prevent or restrict our further exercise of that or any other right or remedy.

APPLICABLE LAW AND JURISDICTION These ticket terms and conditions, their subject matter and their formation, are governed by English law. The courts of England and Wales shall have exclusive jurisdiction to settle any disputes arising in connection with these ticket terms and conditions, including any non-contractual terms. However, if you are a consumer and are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.