2020 Internal Communications Conference Preview Guide

Your Guide To What’s On

The critical Employee Engagement role too often neglected by HR

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Virtual Event

2 Day Event

Virtual Round Tables Sessions

Case Study Presentations

1-2-1 Networking

30 Presentations

Welcome Welcome to our 2020 Virtual Internal Communications Conference Preview Guide, where you’ll find everything that you need to know about Europe’s largest digital conference focusing on the latest initiatives that will help to transform your organisation’s internal communications strategies.

internal communications more so now than ever to ensure employees are kept informed, safe, and productive. However, during this unprecedented time of crisis, it can seem like the impossible task for an internal communications team to step up to help support employees and boost morale.

This year’s conference is being held virtually on 17th & 18th September, and we’d love to have you there.

Our case study led Internal Communications Conference will address these issues head on and our overarching key focus will be on those organisations that are aiming for competitive advantage by perfecting their employee communications strategies.

In a recent survey we conducted within our Engage Employee community, your peers rated internal communications to a nowfragmented workplace as the top issue facing their team.

We hope you enjoy this Preview Guide and it gives you a flavour of what to expect in September. We hope to have you attend!

This demonstrates that, as Covid-19 continues to develop, organisations globally are looking to

InternalCommunicationsConference.com

By attending, you'll be learning from case study presenters in roles similar to yourself who have cracked the impossible code by keeping remote workers engaged with the wider organisation.

#EngageEmployee

Internal Communications Digital Conference is organised by Engage Business Media Ltd Join Engage Employee.com (free membership) and receive Latest News and Features, Weekly Newsletter, Invitations to Directors Forums, Conferences, Summits, Webinars, Focus Groups and more.

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Network with over 700 Peers 2Excel Aviation • ABAX AS • Admiral Group • Advanced • Agenda Consulting • Air France • American Express • American Express Travel & Lifestyle Services • Amey • Anglian Water • Anglo American • ANTONIO PUIG, S.A. • Aon • Appleyard Lees • Ardonagh Group • Arpana Bilkhu • Arqiva • Aspers Group • Astley Ltd • Autovista Group • Avanade • Avis Budget Group • AWE • AX • Baker mckenzie • Barclays • Baringa Partners • Barnardo's • Barts Health NHS Trust • Be At One • Bighand • Blackout Limited • BLM Law • Blue Apple Contract Catering • Boden • Boots UK • BP • BP plc • Brakes • Brit Group Services • British Red Cross • Browne Jacobson • Brunel University London • BSI • BT • BTO • Bulk Powders • Burberry • Business Sweden • Capgemini • Card Factory • Carey Group plc • Careys plc • CDC Group • Centrica plc • Charles Stanley • CIPD • CITI • CitySprint (UK) Ltd • Clifford Chance • Computershare • Conde Nast International • Coopervision • Cornelius Group Plc • CPI • Cytel • D&AD • Davies Group Limited • DAZN • Deloitte • DFS • Direct Line Group • Disruptive HR • DS Smith • Dwr Cymru • DX • East West Ventures Ltd • Eastleigh Borough Council • ebm • ECI Partners • ECOVIS Wingrave Yeats • Edelman • Edwards • Electric Supply Board • ELEXON • Engage For Success • Envirovent LTD • Essentra • Evander • Fairhome Group PLC • Fairtrade Foundation • Farfetch • FDM Group • Ferrovial Agroman • Firstco • Flight Centre • Flight Centre Travel Group • Fresh Direct • Freshfields Bruckhaus Deringer • Fulcrum Digital • GAME • Games Workshop • Gant • Gardner Leader LLP • Gatwick • GBG Plc • GlobalData • Government Internal Audit Agency • Graysons Solicitors • Greater london authority • Gympass • Hollywood Bowl • Home Group • Horton Housing Association • Horwich Farrelly • Hotels.com • Huntswood • IC Specialist • Imperial War Museums • Infradata • innocent drinks • Interserve • Inviqa • IOIC • IQ-EQ • John Lewis Partnership • Johnson Matthey • JTI • Katoka Massage Therapy • Keltbray • KP Snacks • KPMG • L&Q Group • L&Q Group • LEONARDO • LexisNexis • Liberty Global • Lifeplus EU Ltd • Lloyds Banking Group • LNER • London Film School • Lonely Planet • Longhurst Group • LV= • LV= GI • Lyreco • MAC Cosmetics • Marriott International • Marsh & McLennan Companies • Marshall Aerospace and Defence Group • McColl's Retail Group • Mears Group • Mears Group PLC • Mercedes-Benz • Merseyrail • Met Police • Middlesex University London • Millbrook Healthcare • Ministry of Justice • Moto Hosptality Ltd • Mott Macdonald • Mrs. • Mulberry • Multiplex • Nationwide • Nationwide Building Society • NatWest Markets • NCG • NESTA • Network Rail • NHS • NHS Blood and Transplant • Nissan Technical Centre Europe • Nordic Investment Bank NIB • North Oil Company • Northgate plc • Norton Rose Fulbright • NSPCC • One Housing • One YMCA • OneSavings Bank • Orange Business Services • Origin Housing • Osborne Clarke • Our People • OVE Arup and partners • Oxford University Press • OYO • Pacific Life Re • Panasonic Manufacturing UK Ltd • Peabody • Pinsent Masons LLP • Poplar HARCA • Poppulo • PRA Group • Prime People • PRIMETALS TECHNOLOGIES • Principality Building Society • Priory Group • Pro Global • PwC • QA • Quilter plc • Radley Yeldar • Rail Delivery Group • RAYTHEON • RBG Kew • RBS • Refinitiv • Reform Club • RELX • River Island • Roche Polska Sp. z o.o. • Royal Botanic Gardens, Kew • Royal Museums Greenwich • RPC BPI Recycled Products • RPC-bpi Group • RSA • Rush Hair and Beauty • Safran Group • Safran Seats GB • SAI Global • Saint Gobain PAM • Salesforce • Santander UK • Santantder • Sarah J Harrison Ltd • Satellic • Saxon Weald • Schlumberger • Sedgwick International • Seetec Group • Shakespeare's Globe • Shaws of Darwen • Slater and Gordon Lawyers • Smarp • Sorted Group Limited • Southern Water • Spire Healthcare • Spirol Industries Ltd • Stella McCartney • Student Roost • Subsea 7 • Sue Ryder • Summit Media • Supplier Assessment Services • Symingtons • Tag • Tarmac • Technicolor • Ten Health and Fitness • Tesco • That Bit Moore Ltd • The AA • The Children's Family Trust • The Grange Centre • The Gym Group PLC • The Market Research Society • The Open Data Institute • The Parts Alliance • The Perfume Shop • The Royal Household • The SD Group • Think Markets • Thirteen Group • TJX Europe • Travelport • Trimble • Uk power networks • Ultimate Finance • Uniper UK Ltd • Univar • University of Greenwich • Vanquis • Veolia • Virgin Active • Volkswagen • Volkswagen Financial Services UK Ltd • Volution • VPS GROUP • VPS UK Security Services • Walgreens Boots Alliance • Walker Books • Warner Bros. Studio Tour London • Wave Utilities • We Are Social • Which? • Wickes • William Hill • Williams • Wiltshire Council • Woodland Trust • Woodreed • www.davroc.co.uk • Yorkshire Water • Yusen Logistics • Zoological Society of London

A Feast of Case Study Content Communicating in a Fragmenting Working Environment This stream will focus on how the Covid-19 pandemic has acted as a catalyst for fragmentation of how and where we work, and you’ll discover how this trend is set to continue as use of new communication technologies facilitates rapid changes to the workplace and workforce.

Internal Communications and the Covid-19 Pandemic A recent Engage Business Media Covid-19 impact survey highlighted that employee engagement leaders found getting their internal communications messaging right has been the single biggest challenge facing the sector. Join this stream to learn how to crack the impossible code by keeping remote workers engaged with the wider organisation.

Internal Communications with Homeworking Employees The Covid-19 pandemic has led to millions of employees who have never worked from home finding themselves doing just that. Homeworking for some will become the ‘new normal’, and communications must adapt accordingly – this stream will help you on your mission to seamlessly adapt.

Internal Communications and the Employee Journey The employee journey has never been so important, playing a crucial part in employee retention and talent development. Join us to learn how to streamline your current employee journey in order to enhance the overall employee experience.

How Technology is Changing Internal Communications Internal Communications and Customers It’s a well-known fact that engaged employees lead to loyal customers. Now more than ever, it’s critical that employees are kept engaged with the wider organistion in order to deliver the correct messages to customers. Join this stream to discover how to do this most effectively in order to gain overall competitive advantage.

In a recent survey conducted within our Engage Employee community, one third of respondents told us that they wish they’d invested in technology earlier so that they were more adaptable when Covid-19 changed the way that workplaces operate. Join this stream to discover how to utilise the technology available to you in order to transform the success of your campaigns.

Internal Communications and Wellbeing in the Workplace

Employee Recognition Reward and Retention

Internal communications play a majority part in maintaining the wellbeing of employees and communicating how the wider organisation is there to support everyone. With remote working being the ‘new norm’, the responsibility of the internal communications department is more crucial now than ever in order to maintain support to all employees. Join us to discover methods of doing this that will ensure the wellbeing of all employees.

The ‘three R’s’ – key to engaging and retaining talent at all points in the employee journey. Join us for ideas, techniques and methods that are innovative and will transform the way that you recognise and reward employees, without breaking the bank!

360 Degree Communications in a Changing Workplace

An average workforce is never settled, with staff turnover coupled with changing demands of the modern employee meaning that the internal communications department needs to remain agile and innovative when it comes to their strategies. Now more than ever, the workforce is a changing element in all organisations, so don’t miss joining this stream to discover new ideas and initiatives.

The ‘workplace’ currently encompasses so many different aspects for each individual, with remote workers each having an entirely different workplace, and those who cannot work from home having a significant change in their workplaces. Join this stream to learn how to continue to communicate with every employee, delivering a consistent message and feel of culture despite the changes facing organisation.

Communicating to a Changing Workforce

Recently confirmed 2020 speakers

Shaulan Chanlewis

Chris Burton

Shanna Wendt

Alice Colarusso

Kila Taylor

Charlotte Tickle

Internal Communications Officer Unicef

EMEA Location Manager Microsoft

Vice President of Communications Coca-Cola European Partners

Head of Internal Communications ITV

Employee Engagement Manager Riverford Organic Farmers

People and Culture Director Riverford Organic Farmers

Alec Stanwell

Sanjoy MukherjeeRichardson

Anna Gracey

George Kenning

Meena Rajput

Laura Jamieson

Head of Engagement and Communications for Decision Analytics Experian

Head of Business Communications, Personal Banking Royal Bank of Scotland Pic

Diversity and Inclusion Lead Greenpeace UK

Head of Internal Comms British Transport Police

Head of Internal and External communications Shell Energy Retail

Head of Internal Communications and Engagement BBC News

Recently confirmed 2020 speakers

Charlotte Dahl

Jennifer Sproul

Tracey Leghorn

Shaun Tetley

Patrik Edvardsson

Inara Pilatti

Creative Planning Director Woodreed

Chief Executive Institute of Internal Communications

Chief Human Resources and H&S Officer SUEZ

Payroll, Pensions and Expenditure Manager Portsmouth City Council & Gosport Borough Council

Internal Communications Manager Linklaters

Head of Internal Communications, EMEA Facebook

Anita Hughes

Anna Griffiths

Chris Lees

Matthew Cooper

Liam FitzPatrick

Internal Communications and Community Manager OneSavings Bank plc

Head of Health, Safety and Wellbeing Science Museum

Head of Internal Communications, Consumer Operations Virgin Media

Head of Internal Communications and Engagement Kings College Hospital NHS

Managing Partner Working Communication Strategies

What our delegates think How did the event compare to what you expected?

How would you rate the organisation of the day?

50% 45%

40%

40%

Good

30%

35% 25% 20%

Would you attend the conference again next year?

52% Excellent

How would you rate the Event Networking App?

15% 10% 5% 0% Much Better

96% Yes/Maybe

How useful to your company was the information presented at the event?

31% Extremely Useful

Somewhat Better

About What was Expected

Excellent/ Above Average

Not as Good as Expected

Which speakers were your favourite? Please mention all that apply.

75% Ross Parker

Helen Windle

Please describe your event experience in one sentence: A fantastic event that has helped me take back implementable strategies relating to my organisation's internal communications.

Christina Choudhury

Nicholas Wardle

Chris Lincoln

Mike Collins

Katherine Simpkins

Emma Leeds

Chad Rogerson

Oli Howard

Katie Nertney

Kathi Leon

Very well-run with great case studies.

Really enjoyed the day of networking and learning.

36%

Great speakers, interesting case studies and very well-run.

Very Useful Extremely well-managed and insightful day.

27% Moderately Useful

6% Slightly Useful

Case studies that you wouldn't see elsewhere, I'll definitely be back!

It was an interesting experience from the perspective of a highly attended summit, extremely well organised and each speaker that delivered was concise, relevant and thought provoking.

Why did you decide to attend the Employee Engagement Summit?

I attended to discover what others in the industry are doing to innovate their internal communications strategies.

I attended to better understand the current trends within employee engagement and to find ways to implement these within our business.

I attended for the networking opportunities with hundreds of my peers – it was a great place to knowledge share!

I was keen to learn through case studies as to what others are doing to innovate their internal communications strategies.

To be surrounded by like-minded people and hear from others and how they have approached employee engagement/culture change.

Agenda Summary Experian Case Study: Engaging, Motivating and Uniting Colleagues Across A Global Business During The Covid-19 Pandemic

Opening Keynote: We Never Planned For This...

Liam FitzPatrick, Working Communications Strategies

“

IC practitioners seem to have a love-hate relationship with planning. We all say its super important but there’s always more urgent stuff to do. Liam has been reseaching what IC Pros put into their plans and why most plans never see the light of day; and his keynote will review the findings of his latest survey. Check in to hear what good practice looks like today.

”

Inara Pilatti, Facebook The coronavirus pandemic revealed an important shift in what people need and expect from their companies and their leaders. Internal Comms professionals rapidly adopted new technologies and strategies to keep the teams informed and connected while we were apart. As we think about the lasting impact that COVID19 will have on the future of work, we have a unique opportunity to raise the employee experience bar and establish a more empathetic and inclusive way of communicating.

What are the challenges and trends for Internal Comms in a post-COVID world?

“

”

Alice Colarusso ITV

“

How we launched a cohesive family of channels, widened our reach, brought people together and accidentally created an internal communications brand.

I will talk about my internal communications and engagement approach for a global business during the COVID-19 pandemic which had the following aims: To unite a globally disparate colleague population where everything around the crisis was being regionallyled, and to increase colleague engagement during exceptional circumstances where all colleagues were suddenly remote working with varying personal circumstances and challenges.

“

Points I will cover:

Facebook Case Study: What Now? A More Empathetic And Inclusive Internal Communication In A Post-covid World

ITV Case Study: From Disparate To Lively And Loved

Anna Gracey, Experian

”

• The need to develop a COVID-19 crisis communications and engagement plan in record time in March that focused on increased cadence of internal communications, regular and authentic leadership communication, two-way dialogue, fast and correct updates, and people-first messaging.

• The importance of fewer channels, done well.

• Regional v Global: Finding the niche for global communications among a raft of regionally-led communications.

• Colleagues were all in different phases of COVID-19 so we needed to find ways to unite them and ensure they were getting the right messages at the right times.

• The need to raise the profile of the leader of the business with his people and for him to be authentic, visible and show true leadership during a time of crisis. Plus, the importance of developing a strong, open and transparent relationship with the leader you support from the outset. Also, working with a leader in a different time-zone and managing that challenge effectively (all overlaid by being in a a new job and a global pandemic).

• The importance of ‘People-first’ and wellbeing messaging, particularly in the early phases – using leaders to drive wellbeing messages.

• How the messaging has evolved over the period to ensure that our messaging remained ‘People-first’ but also evolved to include running the business, strategy and serving our clients. Culminating in x 3 business Strategy Town Halls this week.

• Looking to the future: What’s next for communications for our business? How has COVID-19 reshaped the internal communications for our business and what may not go back to how it was? How we evolved our communications as countries have come out of lockdown?

”

Agenda Summary UNCEF Case Study: Staying connected during lockdown

Science Museum Group Case Study: Wellbeing at SMG

Shaulan Chanlewis, Unicef UK

Anna Griffiths, Science Museum Group

“

Like most organisations in mid-March, Unicef UK was anticipating and preparing for an inevitable lockdown. We stress-tested our systems and began contingency planning. Working from home became something everyone had to do all the time instead of a popular part of flexible working. This made the job of engagement both harder and easier.

Our workforce is used to operating in ’emergency mode’ when supporting the international organisation in responding to humanitarian crises but this was the first time we were doing so while also experiencing the crisis ourselves – and every single person was affected. As an organisation we put as much energy and thought into supporting our colleagues as into delivering on our fundraising, advocacy and communications activities.

”

“

During this presentation I will provide an overview of the following areas: • • • • •

SMG’s wellbeing approach and governance Wellbeing communications during the closure period Colleague engagement during the closure period Provision of training Monitoring of initiatives whilst working remotely

In each of these areas I will discuss what has worked, any lessons learnt and what we hope to do in future.

”

Portsmouth Unitary City Council Case Study: Engaging Your Staff In Pensions Shaun Tetley, Portsmouth City Council

“

Workplace pensions are arguably the greatest asset you provide as an employer or the greatest benefit you receive as a member of staff.

Listen to some ideas on how to improve the engagement of your staff in pensions. The talk will take you through how Portsmouth has raised the level of interest in pensions through a number of wide ranging initiatives. This has resulted in numerous awards and plaudits on the quality of the pension offering.

We all know that pensions are complex beasts and staff switch off whenever we mention the ‘p’ word but have we broken the mould in Portsmouth? Dare I say that I have almost achieved the impossible – making pensions interesting! Come and hear for yourself and see what you can achieve.

”

SMG has been working to develop its wellbeing offer and communications. This became even more important as lockdown closed and usual methods of engagement were no longer available to us.

Coca-Cola Case Study: Communications breakthrough and engagement in COVID-19 Shanna Wendt, Coca-Cola European Partners

“

Coca-Cola European Partners formed through the merger of three entities, and today, employs more than 23,000 people in 14 countries, with a diverse workforce.

In creating a new internal communications platform, CCEP co-created the solution with its hardest to reach colleagues in field and manufacturing roles. This resulted in Redline, the home of CCEP news and information, designed by colleagues. The platform has surpassed all expectations and driven engagement and a sense of community in the COVID-19 pandemic.

”

Agenda Summary Shell Energy Case: Growing up The evolution of internal communications from start-up to multi-national Alec Stanwell, Shell Energy Retail

“

In 2017 a punchy challenger energy retailer was bought by Shell. Overnight we went from a business that moved fast and had an ‘organic’ approach to communications, to one that understandably needed to adopt much more structure and control.

We rebranded, changed our CVP, redefined our purpose and evolved our values.

Bringing our colleagues on that journey was critical, but it also needed a change to the internal communications approach and how we engage our colleagues. We needed to grow up.

Together we’ll explore that journey and understand what’s working and what still needs to happen, including: • • • • • •

Building the right team Repairing trust Changing the balance between reactive firefighting and strategic engagement Bringing the business on our journey Telling a coherent story Channels and technology

I’ll also, of course, touch on how the journey has been disrupted wildly by a sudden pandemic and wholesale shift to remote working.

”

Virgin Media Case Study: Engaging your people during lockdown Chris Lees, Virgin Media

“

Strong communication and engagement during any crisis is critical. Here’s a snapshot of what we did at Virgin Media during the Coronavirus pandemic to inform, engage and inspire our people.

”

Riverford Case Study: Communications during the Covid crisis – what have we learnt?

Kila Taylor & Charlotte Tickle, Riverford Organic Farmers

“

In the face of huge unprecedented demand and a change to our proposition in a matter of days, we have never seen more pulling together and flexibility in our coowners (employees). The work we have done around culture really helped, but we knew our internal communications was vital at this time. We did face a few challenges, with multi-sites spread across the country and many of our co-owners not on email or with access to technology. Through this time we have learnt so much and there is a lot in our approach that we will now use going forward, not just in a crisis. Find out what we did, how we made sure employee voice came through to re-enforce our key messages and what lessons we learnt along the way.

SUEZ UK Case Study: Using Modern Communications Platforms To Promote Employee Wellbeing

”

Dr Tracey Leghorn, SUEZ Recycling and Recovery UK

“

Arguably employee wellbeing has never been more important than in this last year.

But in a world where face-to-face engagement and social interaction has been discouraged to help curtail the impact of the pandemic, how can modern communication platforms be used to promote employee wellbeing.

”

Agenda Summary Linklakers Case Study: Five things Covid-19 communications taught me

NHS Case Study: Engaging with frontline healthcare staff during COVID-19

Patrik Edvardsson, Linklaters

Matt Cooper DipCIPR, King's College Hospital NHS Foundation Trust

“

This presentation will cover the internal communications and engagement approach to providing frontline healthcare staff at a major UK hospital with information relating to COVID-19 and its impact on the Trust. Along with the rest of the NHS and wider healthcare landscape, COVID-19 had a far-reaching impact on our hospitals and its team of staff and volunteers. Ensuring news, national guidance and information was disseminated in a timely fashion to a range of disciplines was (and still is) imperative and key to our communications function.

The presentation will explore the tactics and approaches employed by IC and the wider communications team to ensure staff were kept abreast with changes surrounding the fast-moving pace of the pandemic from both an executive and local level.

Despite the challenging and sad circumstances relating to COVID-19, communications played a key role in developing and gathering content (including staff stories and film content) to share with the wider organisation and ensure staff morale was kept high. This presentation will highlight how the team approached and gathered this content, as well as provide an overview of the materials produced in a short timeframe.

RBS Case Study: Driving engagement through innovation

”

In this presentation I’ll touch on some of the thinking and tactics we used during the outbreak, and some of the personal learnings I’ve taken from it. I’ve been fortunate to work with a Senior Partner that really stepped up as a leader, and throughout this period I’ve learned a lot from him. I’ve also had to reassess some of my own assumptions regarding what good internal communications looks like in certain situations. There are also examples where some of the areas that we focused on before the outbreak suddenly had a huge impact. I’ll also touch on what I think the crisis might mean for internal communications going forward. It’s clear to me that Covid-19 will change things for our profession, I’ll give my views on in what way.

Microsoft Case Study

”

Chris Burton, Microsoft

George Kenning, Royal Bank of Scotland

“

“

As an Internal Communications Manager in a global role, I got involved in the communications activities relating to the Covid-19 outbreak long before people suspected it might develop into a global pandemic. Any crisis provides its challenges, but the speed and scope of Covid-19 went beyond anything we had considered in our crisis comms materials.

In his presentation George will talk about the challenges of communicating with a diverse audience of more than 25,000 colleagues and share some of the ways they’re adapting their communications to continue to build engagement.

”

Chris will share the case study of how Customer Service and Support established a series of wellbeing initiatives during Covid-19 and in the midst of lockdown across Europe Middle East and Africa. The workplace became the homeplace. At a time when workloads increased, human contact reduced, how it is possible to communicate the importance of staying well and looking after yourself? Using a combination of global and grass roots programmes, Customer Service and Support maintained productivity and found new opportunities to communicate and connect.

“

”

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Convince your Boss

Discover what to expect in 2020

I would like to attend the Virtual Internal Communications Conference taking place on 17-18 September.

I have reviewed the agenda as well as the list of exhibiting companies and feel the return on the investment would be a major benefit as the event aligns directly to the priorities of our department [insert your priorities here].

It’s great value for the level of intensive education. In 2 days, I’ll have access to: • Case studies from world-class brands [List Notable] • Speakers include: [add here] • 10 topic streams covering the latest trends.

• Interactive focus group sessions • Networking opportunities with 500 peers working in similar roles to myself • Access to the event networking app, where I can arrange virtual meetings and chat with other delegates prior to the day • Live demos from industry leading vendors.

The full conference price* is £395+VAT and includes: • Conference attendance • Documentation (including presentation slides) • Planned events.

There are a number of strategic and tactical ‘how-to’ case study presentations on the day that I feel will allow us to transform engagement, and at the same time make savings in the future. A few of the presentations that I plan to attend include [List Top 3 Sessions Here].

I’ve reviewed the exhibitor list and there are a number of vendors participating that I plan to evaluate for future use. In addition to the exhibit showcase and product demonstrations, I plan on scheduling private vendor briefings onsite with [Vendor A, Vendor B, Vendor C].

I’ll also be able to build new business relationships and share best practices with other delegates working on the same priorities. This event has user/case study presentations and roundtable discussions with other users moderated by industry experts on topics relevant to our priorities including [Topic A, Topic B, Topic C].

Other staff members in our organisation will also be able to benefit as I will liaise with the team after the conference to relay recommendations and action items, and circulate a detailed an actionable report.

Please accept this proposal to register as I’m confident in the significant return we will receive for this small investment.

Thank you for your consideration.

Click here to read the Internal Communications 2019 Report

"Attending your events really does allow me to take back real-life, implementable strategies to apply to my own organisation we've seen a huge increase in employee engagement as a result, so thank you!"

Head of Employee Engagement, Bupa

The critical Employee Engagement role too often neglected by HR The fast-changing world of internal communications and how it is increasingly taking on the critical employee engagement role that has too often been neglected by those in HR. The way we communicate with our people must also change and we will look at how organisations are grappling with the challenges thrown up by the seismic changes in the way we work.

The world of internal communications has undergone a technology driven revolution over the past few years, and that revolution is continuing apace as we move to a truly digital workplace, a workplace increasingly inhabited by digital natives and impacted by adoption of emerging technologies including AI and Robotics.

As more and more millennials enter the workplace the internal communications function is continuing to take on the critical employee engagement role that has too often been neglected by those in HR. Our people are becoming more mobile and demanding access to more and more sophisticated technology.

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EngageCustomer.com • EngageEmployee.com Job title

EngageCxMarketing.com • EngageAwards.co.uk • EngageInfoSec.com @EngageEmployee

Registration Questions Where did you hear about this event?

Email

Terms and Conditions

What's your annual relevant purchasing budget?

Telephone call

Website

Google

Partner organisation

Social media

£100,000 or less £100,001 - £250,000 £250,001 - £500,000

Other (please specify)

£500,001 - £1 million £1 million - £5 million

What is the primary reason for

£5 million - £10 million

attending this event?

Over £10 million

For networking purposes I am researching for a new project For professional development,

Do you currently have a live project that you're working on?

learning and knowledge To find new suppliers, products

Yes

No

and services

What is your purchasing responsibility?

How many employees does your organisation have?

Make purchase 1-24

Authorise purchase Influence purchase

25-49

Specify suppliers

50-99

I have no purchasing responsibility

Which best describes your regional responsibility?

EVENT TICKETS - These ticket terms and conditions as contained below and the abbreviated version found on the booking form are an acknowledgement of agreement (“the Contract”) and apply to all services (“the Services”) provided by Engage Business Media Ltd (“the Organisers”). By signing the booking form, the “Customer” accepts the following terms: In the event of any inconsistency, conflict or ambiguity between the Terms and Conditions and any terms and conditions stated on the Booking Form, the provisions of these Terms and Conditions shall apply.

Any issues regarding the sale of a ticket, the terms and conditions or anything relevant to accessing the event should be presented in writing prior to signing the booking form to tickets@ebm.media.

100-249 250-499 500-999

TICKET TERMS - “End User” shall mean an individual who works for a company and benefits from the content at the event, they have no service, product or any offering that could be discussed, presented or of interest to another end user delegate at any Engage Business Media event.

• “Supplier/Vendor/Industry ticket” shall mean any person, company or partnership, their agents, or contractors who have a commercial service, product or any offering that could be discussed, presented or sold at any Engage Business Media event.

SUPPLIER / VENDOR / INDUSTRY TICKETS - To protect the investment of our sponsors, we charge a ‘Supplier Ticket’ fee which is calculated and comparable to a sponsorship package. Discounted vendor passes are not available for the purpose of evaluating the event for future sponsorship. This policy has been in effect since Engage Business Media started and ensures the best outcome for both our sponsors and end user delegates.

Please Note: We will decline all registrations that do not meet the relevant criteria and Engage Business Media reserves the right to decline attendance at any event.

BOOKING AND PAYMENT - To purchase a ticket for any of the Engage Business Media events a signed booking form specific to the event is required, this can be presented over email, post or by booking over the website in accordance with the instructions set out therein (“Booking Form”). You are responsible for the accuracy of your Booking Form, including in particular your contact details (which we will use to contact you from time to time and in accordance with these Terms and Conditions).

Submitting a Booking Form constitutes an offer by you to purchase a ticket for the event in accordance with these terms and conditions. The Ticket Terms and Conditions apply to the booking of all tickets to the exclusion of all other terms and conditions.

We will confirm receipt of your booking form by providing an electronic receipt and/or digital ticker, however the booking and/or event ticket is not confirmed or deemed accepted until a signed booking confirmation is received.

The Ticket Terms and Conditions will be binding by both Parties from that point.

Where there is a price to attending the event and payment has not been paid in full at the time of the booking, following confirmation of your booking we will issue an invoice for the full price of your Event ticket (as set out on your Booking Form, plus VAT as applicable) (the “Fee”).

The fee must be paid and funds received in accordance with the payment terms and instructions set out in the invoice or received prior to the event date, whichever is sooner. Unless otherwise stated therein, the fee covers your entry for the duration of the event only and is exclusive of all travel, accommodation, insurance and other costs (all of which must be arranged and met by you).

Fees are strictly non-refundable and all invoices are liable for payment regardless of attendance.

EVENT ATTENDANCE - Compliance with instructions and regulations, by attending the Event you comply with all applicable law, including (but not limited to) all health and safety legislation and requirements. All instructions given by us or on our behalf, including (but not limited to) in relation to any security arrangements and the terms and conditions of the Event venue (a copy of which is available on request prior to the Event).

SAFETY AND SECURITY - You are responsible for ensuring your own safety and security whilst attending the Event as set out in these terms and conditions, we shall not be liable for any loss or damage suffered by you.

FILMING AND PHOTOGRAPHY - We may, at our discretion photograph, film, broadcast or record the Event for our own use and purpose. You grant us an irrevocable licence to use and sub-license the use of your name, voice, likeness, image, statements and any contribution made by you at or to the event in any and all media (whether now known or hereinafter invented) throughout the world and in perpetuity.

You are not allowed to photograph, film, broadcast or record the event without express prior approval from the organiser.We reserve the right to refuse entry to the event, or subsequently remove you from the event if you fail to comply with these ticket terms and Conditions.

UK

Americas

1000-4999

DELEGATE BADGES - Provided delegate badges must be worn at all times during the event. Badges are only valid for the registered delegate and cannot be passed on or shared by any other person than the name on the badge. Any misuse will result in delegates being denied access to the event or asked to leave at the organisers discretion.

Europe

EMEA

5000+

CANCELLATION OR NO SHOW - All delegate fees are non-refundable.

Middle East

Global

Asia

No refunds or credits will be given for non-attendance at any event.

TRANSFERRING A TICKET - In the event that you are unable to attend the event you may transfer your booking to a colleague from the same organisation or another Engage Business Media event on a like for like basis (as specified in the Booking Form) without charge.

All transfers are at the discretion of the event organiser.

TICKET RESALE - Under no circumstances may your event booking be resold by you or on your behalf. If we have not charged you a Fee in order to attend the event and you are unable to attend or offer an alternative attendee from the same organisation you may be charged a cancellation fee if applicable and made clear at the time of booking.

AMENDMENTS AND CANCELLATION TO AN EVENT - We may, at our sole discretion and without liability to you, make changes to the event timings, date, event schedule or even location within the U.K. In the event that it is necessary to cancel or postpone the event as a result of any reason outside of our control (as decided by us in our sole discretion), we will endeavour to arrange or provide a replacement event and, in such circumstances, your booking and the ticket terms and conditions shall apply to such replacement Event.

LIABILITY - Nothing in the ticket terms and conditions shall exclude or restrict our liability to you for death or personal injury resulting from our negligence, the negligence of our employees in the course of their employment, or any other liability which cannot be excluded by law.

Under no circumstances shall we be liable to you for any direct or indirect consequential costs or losses suffered by you, whether in contract or otherwise. Indirect costs and losses shall include (but not be limited to) any loss of anticipated profits, savings, business or opportunity and loss of publicity.

The views expressed speakers at the event are their own. We shall not be liable for the views, acts or omissions of any speaker or any other attendee at the event. Any information given or distributed at the event shall not constitute advice and should not be relied upon.

Our maximum liability in contract, tort, or otherwise (including any liability for any negligent act or omission) arising out of or in connection with our obligations under the ticket terms and conditions shall be limited to a sum equal to the amount of the ticket sale fee (if applicable).

You shall indemnify us and keep us indemnified from and against all claims, damage, losses, costs (including, without limitation, all reasonable legal costs), expenses, demands or liabilities arising out of or in connection with any breach by you of the ticket terms and conditions.

You and the organisation specified on the Booking Form (if applicable) are jointly liable for your obligations in accordance with the ticket terms and conditions, you confirm that you have all the necessary authority, consents and permissions to attend the event.

ANTI-BRIBERY - We comply with our anti-bribery and anti-corruption policies (available on request) and updated from time to time.

USE OF INFORMATION - We may share the information provided by you to us on both the booking form and/or any other communication with our employees, officers, representatives, sub-contractors and commercial partners when applicable in connection with the administration, registration relevant to the event.

Our registration requires information that includes (not in its entirety) your organisation, job title, email, phone number and when applicable postal address, this information may be included on a delegate list, event app and may be made available to attendees and some commercial partners and carefully selected external companies for marketing purposes.

We believe that based on registration and current position you would be interested in other related events, business media opportunities and products/services our commercial partners offers. We will send you emails about our events, business media opportunities and you may also hear from specific commercial partners regarding their products and services, we look forward to working with you again soon.

If you wish to not receive marketing from us then please click the link of the footer of all our marketing emails of contact us at optout@ebm.media and you will instantly be unsubscribed from our email database (please notify us at least 48 hours prior to the event).

We have prepared a plain English and simple privacy policy that explains how we will use your personal data, this can be found at www.ebm.media/terms-conditions Please note: If you attend a session given by a sponsor and/or your badge is scanned by a sponsor at the event this enables them to follow up with you regarding relevant information on products or services which they believe may be of interest to you.

ENTIRE AGREEMENT - These ticket terms and conditions constitute the entire agreement between both parties and supersede/override any other agreements, promises, assurances, warranties, representations and understandings between the parties, whether written or oral by any employee of Engage Business Media, relating to its subject matter.

THIRD PARTY RIGHTS - These ticket terms and conditions are personal to the parties, and no third party shall have any rights, including under the contracts (Rights of Third Parties) Act 1999, to enforce the same.

WAIVER - No failure or delay by us in exercising any right or remedy provided under this the Ticket Terms and Conditions or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict our further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall prevent or restrict our further exercise of that or any other right or remedy.

APPLICABLE LAW AND JURISDICTION - These ticket terms and conditions, their subject matter and their formation, are governed by English law. The courts of England and Wales shall have exclusive jurisdiction to settle any disputes arising in connection with these ticket terms and conditions, including any non-contractual terms. However, if you are a consumer and are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

EBM Group Events Virtual Internal Communications Conference

Virtual Customer Engagement Transformation Conference

CX Marketing Virtual Summit 2020

17-18 September 2020

24-25 September 2020

8-9 October 2020

Internal Communication focuses on promoting operative communications among employees within an organisation. It encompasses producing and distributing messages and campaigns on behalf of management, as well as easing any dialogue with those employees who make up the organisation.

With the digital revolution in full swing, it’s imperative that organisations start to consider their customers’ needs in order to meet changing expectations. Customer demands are increasing rapidly, and the technology available to improve customer experience is advancing in front of our eyes.

The Virtual CX Marketing Summit will take you on a journey to CX excellence, as we look at the increasing number of organisations who are combining the efforts of the customer and marketing departments to provide consistent messaging and further enhanced customer understanding and insights.

Employee Engagement Virtual Summit 2020

Engage Awards 2020

Customer Engagement Virtual Summit 2020

4-6 November 2020

Following on from the success of the 2019 Engage Awards programme, which broke records across the board, we are delighted to announce the renaming of our programme for 2020 to the International Engage Awards.

2-4 December 2020

Future of the Contact Centre Conference

Digital Workplace Conference

Employee Wellbeing Conference

12 February 2021

Our Digital Workplace Directors Forum will examine in detail how the needs of our people are changing and how and where we can equip them to cater for this workplace revolution. Failure to do this is not an option.

The Summit is the premier event of its kind in Europe and is back and bigger than ever for 2020, being held virtually from the 4th – 6th November

Contact centres remain well placed to become the beating heart of an organisation’s customer engagement strategy. It is the contact centre that can deliver the customer insight that is needed in a business environment where our customers are in control of how they choose to interact with organisations and where the so called ‘customer journey’ is ever more complex.

01932 506 300 (press 1)

www.ebm.media Live events proudly organised by Engage Business Media Ltd

9 November 2020

11 March 2021

tickets@ebm.media

Our flagship Customer Engagement Summit is back. Delegates will hear from 45+ speakers, and we’ll be covering the latest, hottest topics in the industry.

11 March 2021 The challenges and opportunities relating to the mental, financial and physical health related wellbeing of our people are now firmly at the top of the business agenda, alongside increasing awareness and understanding of the myriad of issues involved.

EngageCustomer.com