A warm welcome to our flagship 2019 Future of the Contact Centre Conference, now in its fifth year, and firmly established as the UK’s premier customer contact event.
Our CPD accredited conference has gained a worthy reputation for delivering
leading-edge world class case-study led content in a business-like yet informal
atmosphere which is conducive to delegate, speaker and sponsor networking. It’s
a place both to learn and to do business.
There is no doubt that contact centres are at a crossroads. Continuing rapid
advances in customer and employee facing technologies around Automation
Artificial Intelligence and Robotics have created a digital world in which contact
centres have to adapt and change if they are to stay relevant and successfully
deliver a consistent and joined-up experience for our constantly connected ever
more demanding customers.
