A warm welcome to our flagship Future of the Contact Centre Conference, now in its fourth year, and firmly established as the UK’s premier customer contact event.
Our CPD accredited conference has gained a worthy reputation for delivering leading-edge world class case-study led content in a business-like yet informal atmosphere which is conducive to delegate, speaker and sponsor networking. It’s a place both to learn and to do business.
There is no doubt that contact centres are at a pivotal point in their history. Continuing rapid advances in customer and employee facing technologies including Artificial Intelligence and Robotics have created a digital world in which contact centres have to adapt and change if they are to successfully deliver a consistent and joined-up experience for our constantly connected ever more demanding customers.
