2018 Employee Engagement Summit Event Guide

EMPLOYEE ENGAGEMENT SUMMIT 2018

OFFICIAL EVENT GUIDE

FRIDAY 4 MAY, 2018 VICTORIA PARK PLAZA, LONDON

THE HUMAN FACE OF EMPLOYEE ENGAGEMENT: OUR PEOPLE COME FIRST PLATINUM SPONSORS

GOLD SPONSORS

SILVER SPONSOR

BRONZE SPONSORS

ORGANISED BY:

EmployeeEngagementSummit.com @EngageEmployee #EngageSummits

HE ELLO, WE’R RE NK KD We’re passion nate about Emplo oyee Engagement, Customer Experiience and Brand Cultures. ' $31#-2' 3<8 '?6'8ধ9' -2 ;8!;'+-$ 329<£ধ2+T 8'!ধ=' 311<2-$!ধ329 !2& '!82-2+ !2& '='£361'2; ;3V

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nkd.co.uk +44 (0)203 4700 230 hello@nkd.co.uk

WELCOME

THE TEAM Steve Hurst Editorial Director steve.hurst@ebm.media 01932 506 304 Nick Rust Sales Director nick.rust@ebm.media 01932 506 301 Katie Donaldson Senior Marketing Executive katie.donaldson@ebm.media 01932 506 302 James Cottee Senior Sponsorship Sales james.cottee@ebm.media 01932 506 309 James Major Sponsorship Sales james.major@ebm.media 01932 302 110 Alex Webb Sponsorship Sales alex.webb@ebm.media 01932 506 303 Kimberley Bishop Sponsorship Sales kim.bishop@ebm.media 01932 506 308 Dan Skinner Membership Sales dan.skinner@ebm.media 01932 506 307 Dan Keen Membership Sales dan.keen@ebm.media 01932 506 306 Hannah Mulea Marketing Executive hannah.mulea@ebm.media 01932 302 112 Sabrina Clarke Finance Department finance@ebm.media 01932 500 103 Mark Smith Credit Controller accounts@ebm.media 01932 428 542

WELCOME A very warm welcome to our fourth flagship Employee Engagement Summit.

Building on the success of our first three Summits, today we will examine all aspects of work under the overarching theme of the human face of engagement, and how our people come first.

The Summit will focus firmly on the key issues, challenges and opportunities around engaging our people and includes world class case studies, expert opinion and analysis, round table focus group sessions and high level interactive networking technology.

In addition to a mouth-watering line up of case study presentations from organisations as diverse as Spotify, Monzo Bank, The Big Issue, Vodafone, Ministry of Justice, Travelex, OVO Energy, The European Commission, NHS, and Missguided there will be an opening keynote from world best- selling author and academic Professor Isaac Getz.

A whole body of new research in the past year points to major changes ahead in the world of work driven by advances in technologies such as Artificial Intelligence (AI) and robotics.

While up to a third of existing jobs could face automation by the early 2030s, new AI technologies could boost production and generate more jobs.

Of course the evidence for the business benefits of properly engaged and directed employees working a positive cultural environment is plain for all to see. The improved performance and market capitalisation of organisations who deliver great service through their people is now a given – and even those who improve their service from low to average see benefits go straight to their bottom line.

While CEOs are putting their people and their customer relationships at the top of their business agendas – still not enough of them really drawing a causal link between the two, and making it part of an overarching business strategy.

The signs are that businesses are moving in the right direction, and those who do are enjoying a clear competitive advantage. This Employee Engagement Summit will put a spotlight on those organisations who are getting their employee engagement strategies right.

Our aim is for our delegates to leave this Summit armed with all the tools and techniques and insight they need to implement effective and successful long term employee engagement strategies. Enjoy.

Steve Hurst, Editorial Director

EmployeeEngagementSummit.com

@EngageEmployee #EngageSummits EngageEmployee.com

Employee Engagement Summit is organised by Engage Business Media Ltd Join EngageEmployee.com (free membership) and receive Latest News and Features, Weekly Newsletter, Invitations to Directors Forums, Conferences, Summits, Webinars, Focus Groups and more.

Nicholson House I 41 Thames Street I Weybridge I Surrey I KT13 8JG Company Registration No. 8636460

1

Employee Insight s… for a bett er employee e experience If you’re thinking survey, think again. a Think: a continuous listening strategy that is always s on. Willis Towers Watson e insights at the rightt time. provides your organisation with the right employee bal organisation.

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Agile pulse surveys. surveys Set up a survey in minutes minutes. Take Tak ake e a survey in seconds. See results immediately and in real time. Best- in-class content, 400 benchmark ke ed questions, 400 global, national and sector benchmarks, questionnaire templates, in 73 languages.

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In 44 languages. Just like running a focus group.

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CONTENTS Visitor Information Summit Speakers Sponsors & Partners What’s On Agenda Summary Floorplan

4 6-8 9 10-11 12-13 15 & 17

18 18 19 19 19

20 21 23 25 26

SUMMIT PROGRAMME – HALL 2 • Future of The Workplace • Employee & Customer Engagement, Links to Performance & Profitability – Part Two • Strategy & Leadership • Internal Communications & Voice of The Employee – Part Two • Evolution of The Workforce

29 32 33 34

FOCUS GROUPS • New-Age Talent Practices: A Shift From Performance Management to Performance Engagement • Activists Arise! What’s the Point of Engagement Without Impact?

• Business Transformation Through Employee Engagement

37 39 41

28

Disclaimer. While every effort has been made to ensure accuracy in the compilation of this publication, the Publishers cannot be held liable for errors and omissions. ©COPYRIGHT Engage Business Media Ltd. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by means, electronic, mechanical, photocopying, recording or otherwise, without prior consent in writing to the publisher.

Nicholson House, 41 Thames Street, Weybridge, Surrey, KT13 8JG

3

FOCUS GROUPS

44-46 47 49 49-52

HALL 2

Platinum Sponsors Gold Sponsors Silver Sponsors Bronze Sponsors

HALL 1

SUMMIT PROGRAMME – HALL 1 • Employee & Customer Engagement, Links to Performance & Profitability – Part One • Transformation & Change Management • Internal Communications & Voice of The Employee – Part One • Reward & Wellbeing • Learning & Development

KEYNOTE STAGE

KEYNOTE STAGE • Chair’s Opening Remarks • ESCP Europe Business School Opening Keynote: Liberated Companies – How to Unleash Employee Initiative and Engagement • Sustaining Employee Engagement at DHL Express: 9 Years and Counting • University of Bath Keynote: New Research on Cost of Engagement • The Big Issue Case Study: Engaging & Changing Lives For Good

VISITOR INFORMATION

SUMMIT HOURS: NETWORKING BREAK SPONSOR

08:15 – 09.00

Registration & Coffee

09:00 – 10.25

Keynote Stage

10.25 – 10.55

Networking & Coffee Break

10:55 – 13.00

Presentations & Focus Groups

13:00 – 14:00

Networking & Lunch

14:00 – 16:00

Presentations & Focus Groups

16.00 – 16.30

Networking & Coffee Break

16:30 – 17:30

Presentations

17:30 – 19.00

Drinks & Networking Party

19:00

Event Close

Refreshments: Delegate tea/coffee breaks and buffet lunch are included and will be served in the Conference Expo Hall on Lower Level 1 throughout the day.

At the Drinks & Networking Party at the end of the day a complimentary beer or glass of wine is provided on behalf of the Networking Party sponsor.

• • • • •

4

Welcome and registration Morning Networking coffee break Lunch Afternoon Networking coffee break Drinks & Networking Party

Join the Conversation: #EngageSummits @EngageEmployee

First Aid: Please visit the reception desk on the ground floor should you require assistance.

Canvassers: The organisers reserve the right to remove anybody found distributing leaflets of any kind or unauthorised sales material at the show.

Cloakroom: There are free cloakrooms available for delegates. These are located on Lower Level 1 near registration.

Business Amenities: The Victoria Park Plaza hotel features all the services and amenities expected of top central London hotels. Guests enjoy a fitness centre, 24-hour room service, baggage storage, foreign currency exchange and an array of other first-class services.

Wi-Fi: There is complimentary visitor Wi-Fi access provided throughout the show. Please join the Network: Park Plaza Hotel Resorts.

No password is required.

Travel: The venue is situated within walking distance of Victoria train, coach, bus and Underground stations.

SPEAKERS

Prof Bruce A. Rayton

Beth Toms

Gary Adey

Chris Newstead

University of Bath

Monzo Bank

Vodafone

Wellcome

Veronica Harth

Tony Vickers-Byrne

Karen Notaro

Afeef Hussain

Spotify

Public Health England

Ministry of Justice

LUX* Resorts Maldives

Gorkan Ahmetoglu

Stephen Robertson

Glenn Grayson

Peter Clark

UCL

The Big Issue Foundation

Missguided

Qlearsite

Neil Barnett

Jill King

Professor Isaac Getz

Isabelle Krauss

Heathrow Airport

Virgin Pulse

ESCP Europe Business School

European Commission

6

SPEAKERS

Heather Mustafa

Stuart Eames

Eoin Cotter

Sarah Marrs

Nationwide Building Society

Waitrose

Poppulo

Qualtrics

Kim Atherton

Becca Riley

Elvin Eldic

Joanne Carlin

OVO Energy

Travelex

Travelex

Thwaites

Gemma Lines

Kaitlin Norris

Ibrahim Hasan

R. Swaminathan

Citi

Shopify

Shopify

WNS Global Services

Dace Kalnina

Dominic Holmes

Gemma Todd

European Commission

Taylor Vinters

Imperial London Hotels

Debbie BennettJackson Citi

7

SPEAKERS

Chris Oakes

Catherine Garrod

David Callaghan

Lou Banks

Northamptonshire Healthcare NHS Foundation Trust

Sky

Centralus

Rising Vibe

Cathy Brown

Kate Jones

Ant Monger

Rick Jackson

Engage For Success

Institute of Internal Communications

River Agency

DHL Express

Mavis Boniface

Victoria LewisStephens

Nick Lynne

Charlotte Mummery

Willis Towers Watson

NestlĂŠ UK & Ireland

Instinctif

Instinctif

Kevin Ross Centralus

8

SPONSORS

THANK YOU TO OUR SPONSORS PLATINUM SPONSORS

GOLD SPONSORS

SILVER SPONSOR

NETWORKING BREAK SPONSOR

BRONZE SPONSORS

9

WHAT’S ON

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10

WHAT’S ON

FOCUS GROUP 1 New-Age Talent Practices: A Shift From Performance Management To Performance Engagement SESSION ONE

11.00 - 12.00

SESSION TWO

Activists Arise! What’s the Point of Engagement Without Impact?

11.00 - 12.00

SESSION TWO

POWERED BY

14.00 - 15.00

FOCUS GROUP 2

SESSION ONE

R. Swaminathan Chief People Officer WNS Global Services

Anthony Monger Head of Sales and Marketing River Agency POWERED BY

14.00 - 15.00

SESSION ONE HOST: Kevin Ross Director of Employee Benefits Centralus

FOCUS GROUP 3 Business Transformation Through Employee Engagement

SESSION TWO HOST: David Callaghan CEO Centralus

POWERED BY

SESSION ONE

11.00 - 12.00

SESSION TWO

14.00 - 15.00

ENGAGE BUSINESS MEDIA EVENT APP: With the Engage Business Media app you’ll be able to: • • • • • •

Access all the information you need about the event in real time Check out the agenda and speakers to plan your day View sponsor profiles for exclusive marketing material & video content See who else is attending and start networking before the event - send them a message or save their profile Share updates and content via our event news feed Access exclusive content from our speakers & sponsors each day in the lead up to the event

FOCUS GROUPS – booking a place.

If you haven’t already booked your place, please contact an EBM member of staff or arrive in plenty of time before the session starts. All places are on a first come first served basis and we advise you to book early as places are very limited.

11

AGENDA SUMMARY 08.15

Registration & Coffee

09.00

Chair’s Opening Remarks Cathy Brown, Engage For Success

10.55

KEYNOTE STAGE 09.05

Liberated Companies – How to Unleash Employee Initiative and Engagement Professor Isaac Getz, Author/Speaker, ESCP Europe Business School

HALL CHAIR: Cathy Brown, Engage For Success

EMPLOYEE & CUSTOMER ENGAGEMENT, LINKS TO PERFORMANCE & PROFITABILITY – PART ONE 11.00

Vodafone Case Study: Creating a Successful Culture to Drive CX Gary Adey, Commercial Operations Director, Vodafone

11.20

The Science of Engagement: What We’ve Learnt Peter Clarke, Co-Founder, Qlearsite

11.40

Missguided Case Study: Holla, Hot Goss and Happiness – Turning the Ordinary into Extraordinary Glenn Grayson, Internal Communications and Engagement Partner, Missguided

TRANSFORMATION & CHANGE MANAGEMENT 12.00

Spotify Case Study Veronica Harth, Internal Communications Lead for R&D, Spotify

12.20

Unlocking The Power Within Victoria Lewis-Stephens, Managing Partner & Mavis Boniface, Campaign Director, Instinctif

12.40

Thwaites Case Study: Uniting a Culture of Many Strands….. (And We’re Still Working on it!)

Joanne Carlin, Director of People & Development, Thwaites

13.00

Lunch and Networking

INTERNAL COMMUNICATIONS & VOICE OF THE EMPLOYEE – PART ONE 14.00

Employee Experience and High Performance – Nestlé and Willis Towers Watson Charlotte Mummery, Talent Brand and Employee Experience Manager, Nestlé UK & Ireland & Nick Lynn, Senior Director, Willis Towers Watson

14.20

Sky Case Study: Fuelled by Employee Feedback: Taking Action to Improve Engagement Year Round Catherine Garrod, Inclusion Manager, Sky

14.40

Travelex Case Study: More Than an Illusion – How Travelex Increased Revenue and Employee Engagement with Sales Incentives and Groundbreaking Gamification Becca Riley, Head of Reward, Payroll and Human Resources Technology & Elvin Eldic, Global Director, Travelex

REWARD & WELLBEING 15.00

Citi Case Study: The Future of Communications is HR Debbie Bennett-Jackson, Marketing Consultant & Gemma Lines, Head of Resourcing, Citi

15.20

The Keys to Developing & Implementing a Successful Wellbeing Strategy Jill King, Director of International Markets, Virgin Pulse

15.40

Taylor Vinters Case Study: Employee Engagement and Innovation in the Workplace Dominic Holmes, Partner, Employment Law, Taylor Vinters

16.00

Coffee And Networking

LEARNING & DEVELOPMENT 16.30

European Commission Case Study: A Story From the European Commission: Step by Step, Day by Day Isabelle Krauss, Head of Unit "Customers, Communication and Governance" & Dace Kalnina, Internal Communication Professional, European Commission

16.50

Feel Better to do Better – How Using Emotion in The Workplace Enables High Performance Lou Banks, Director, Rising Vibe

17.10

Wellcome Trust Case Study: Transparency in Practice Chris Newstead, Head of Internal Communications, Wellcome

17.30

Drinks and Networking Party

12

AGENDA SUMMARY

KEYNOTE STAGE 09.25

Sustaining Employee Engagement at DHL Express: 9 Years and Counting Rick Jackson, Senior Vice President, DHL Express

09.45

New Research on Cost of Engagement Prof Bruce A. Rayton, Academic Director for Postgraduate Taught Admissions, University of Bath

10.55

10.05

Engaging & Changing Lives For Good Stephen Robertson, Chief Executive Officer, The Big Issue Foundation

10.25

Coffee and Networking

HALL CHAIR: Kate Jones, Chair, Institute of Internal Communications

FUTURE OF THE WORKPLACE 11.00

Monzo Bank Case Study Beth Toms, People Operations Manager, Monzo Bank

11.20

Transforming Business Through Employee Engagement David Callaghan, Chief Executive Officer, Centralus

11.40

Waitrose Case Study: How to Transform that Dusty Good Suggestion Box in the Corner of Your Office Stuart Eames, Operational Improvement Manager, Waitrose

EMPLOYEE & CUSTOMER ENGAGEMENT, LINKS TO PERFORMANCE & PROFITABILITY – PART TWO 12.00

Shopify Case Study: Growing Global, Keeping it Local Kaitlin Norris, Culture Specialist & Ibrahim Hasan, Internal Communications Specialist, Shopify

12.20

Transitioning from Tactical Partner to Strategic Advisor – The Future For IC Eoin Cotter, Internal Communication & Employee Engagement Advisor, Poppulo

12.40

LUX* Resorts Maldives Case Study: A Four-Pronged Approach – Creating a Culture of Team Engagement and Excellence Afeef Hussain, Regional Director of Training, LUX* Resorts Maldives

13.00

Lunch and Networking

STRATEGY & LEADERSHIP 14.00

Ministry of Justice Case Study: Enabling a Continuous Conversation Karen Notaro, Head of Engagement Champions Network and Race Ambassador, Ministry of Justice

14.20

Heathrow Airport Case Study: Creating a Transformational Digitally Connected Workplace Neil Barnett, Senior Communications Manager, Heathrow Airport

14.40

Northamptonshire Healthcare NHS Foundation Trust Case Study: Leadership Matters Chris Oakes, Director of HR and OD, Northamptonshire Healthcare NHS Foundation Trust

INTERNAL COMMUNICATIONS & VOICE OF THE EMPLOYEE – PART TWO 15.00

Imperial London Hotel Case Study: “Resolution isn’t Revolution – it’s Evolution!”

Gemma Todd, Head of Human Resources, Imperial London Hotels

15.20

4 Steps to Building a World Class Employee Experience Programme Sarah Marrs, Principal Consultant of Employee Experience, Qualtrics

15.40

OVO Energy Case Study: The Future is Now; Why Organisations Need to Rethink Their Structures and Quickly Kim Atherton, Chief People Officer, OVO Energy

16.00

Coffee And Networking

EVOLUTION OF THE WORKFORCE 16.30

The Psychology of Innovation Dr Gorkan Ahmetoglu, Lecturer of Business Psychology, UCL

16.50

Nationwide Building Society Case Study: Engaging an Agile Workforce Heather Mustafa, Senior Project Manager, Nationwide Building Society

17.10

Public Health England Case Study: Creating Compassionate Workplaces Tony Vickers-Byrne, Chair of Health and Work Programme & Director of HR, Public Health England

17.30

Drinks and Networking Party

13

People who love what they do â&#x20AC;&#x201D; do it better.

glintinc.com

Your people at their best.

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FLOORPLAN

Lower Level 1 - Seminar Halls 1, 2 and Focus Groups SUMMIT PROGRAMME – HALL 1 • Employee & Customer Engagement, Links to Performance & Profitability – Part One • Transformation & Change Management • Internal Communications & Voice of The Employee – Part One • Reward & Wellbeing • Learning & Development

24

7

8

9

10

SUMMIT PROGRAMME – HALL 2 • Future of The Workplace • Employee & Customer Engagement, Links to Performance & Profitability – Part Two • Strategy & Leadership • Internal Communications & Voice of The Employee – Part Two • Evolution of The Workforce

11

12

Focus Groups

13 14 Catering 23 Station 15

HALL 1

HALL 2

18

6 5

22

4

17

3

19

2

20

1

Catering Station 21 Entrance

Entrance

Registration Lifts

Help Desk

Business Centre

Cloakroom Platinum Sponsor

Stairs to Reception

Restroom

Gold Sponsor Bronze Sponsor

15

FLOORPLAN

Lower Level 1 - Sponsors and Expo Hall

24

7

8

9

10

11

12 13 Focus Groups

14 Catering 23 Station 15

6

18

5

22

4

17

3

19

2

20

1

Catering Station 21

17

SUMMIT PROGRAMME 08:1509:00 09:0009:05

KEYNOTE STAGE

Registration & Coffee Chair’s Opening Remarks Cathy Brown, Engage For Success Cathy has wide ranging experience across the public, private and third sectors in raising awareness and providing practical guidance to organisations looking to improve employee engagement. With a background in delivering strategic transformation programmes for a FTSE 100 company, she recognises the importance of values, good management, authentic leadership and the ability to listen in creating environments where people can bring the best of themselves to work every day.

As a long time public speaker & spokesperson for Engage for Success, Cathy engages and energises audiences around business change, leadership and innovation. She passionately believes that helping people find a better way to work can make a big difference to people’s lives, their organisations and ultimately to the country

09:0509:25

Liberated Companies – How to Unleash Employee Initiative and Engagement Professor Isaac Getz, Author/Speaker, ESCP Europe Business School Most employees don’t come to work because they want to, but because they must. Once at their workplace, few show initiative. Yet, once they leave their workplace, these same employees are extremely dynamic: in their hobbies, charities… Unfortunately, they prefer to share their innovative work ideas with friends and family, rather than directly with their company. Now imagine organisations in which employees are free to take any actions they themselves decide are best for their company. Imagine that these organisations stay at the top of their industries for decades, providing the highest quality customer service. Imagine employees who are not just engaged, creative and highly‐performing but also happy. Sound like a dream?

In actual fact, hundreds of organisations just like this exist today, of all sizes, in all industries and sectors. Most have been transformed thanks to ‘corporate liberation,’ guided by their visionary leaders. In his keynote, Prof. Getz will present concrete examples he has studied and draw on key lessons organisations and their leaders can learn from corporate liberation, to unleash employee initiative and engagement.

Isaac Getz is a Professor at ESCP Europe Business School and author of books and articles, including the best-selling Freedom Inc. He has been instrumental for the corporate liberation movement involving hundreds of companies and institutions.

09:2509:45

Sustaining Employee Engagement at DHL Express: 9 Years and Counting Rick Jackson, Senior Vice President, DHL Express Achieving Employee Engagement for 100K employees across 220 countries is one thing – sustaining it over 9 years is quite another. In 2009, DHL Express were facing an enormous burning platform – Losing $2 Billion per annum with low levels of employee engagement.

The CEO of DHL Express, Ken Allen, decided to tackle this turnaround challenge by establishing perhaps one of the world’s largest employee engagement programmes. In this session Rick Jackson SVP Deutsche Post DHL Group Certified Initiative & Global Head of CIS DHL Express will tell the DHL Express engagement story. He will describe the various strategies that have been deployed over the last 9 years to drive engagement scores up by 20 points and also how DHL have used culture to build and sustain performance improvement over time.

18

KEYNOTE STAGE

SUMMIT PROGRAMME

Rick Jackson is the Senior Vice President Deutsche Post DHL Group Certified Initiative & Global Head of CIS for DHL Express. He is responsible for the Certified initiative which is a key part of the Deutsche Post DHL Group Strategy 2020 and the global Employee Engagement & Cultural Change initiative. Rick reports directly to CEO DHL Express Ken Allen, and has a dotted line to CEO Deutsche Post DHL Group Frank Appel.

DHL Express are a global organisation located in 220 countries with 100K employees, the parent organisation Deutsche Post DHL Group has more than 500K employees.

New Research on Cost of Engagement Prof Bruce A. Rayton, Academic Director for Postgraduate Taught Admissions, University of Bath Models of employee engagement commonly argue that engaged employees enhance performance through the positive exercise of discretion on the job. Research suggests that “going the extra mile” – helping colleagues, going beyond the confines of a narrow job description, taking on extra responsibilities – can increase performance, improve job satisfaction and increase promotion prospects, but this doesn’t come without a cost.

In particular, going the extra mile at work can lead to higher levels of emotional exhaustion and work‐family conflict.

In his keynote, Prof. Rayton will argue that business models based on the creation of an engaged workforce need to prepare for the risks associated with these models.

My research sits at the interface between strategic human resource management, corporate social responsibility and economics. My most recent work focuses on links between internal & external CSR, employee attitudes, HR practices and organizational performance. I am particularly interested in the key linking role engagement plays in the delivery of the performance benefits of organisational practices.

10:0510:25

Engaging & Changing Lives For Good Stephen Robertson, Chief Executive Officer, The Big Issue Foundation The Big Issue is a world renowned but often misunderstood brand. Stephen Robertson will discuss the history and philosophy behind the organisation, alongside the process of personal development and how working with the public helps change lives for good.

Stephen has been CEO at the Big Issue Foundation since July 2007. His previous role was Director of Commercial Operations at Shelter, where he had responsibility for a chain of 100 charity Stores, a mail-order business and a Training business primarily focusing on Housing professionals. Stephen was a member of the Senior Management Team with cross organisational responsibility for the strategic management of the Charity. Stephen was at Shelter for 13 years. Stephen helped found and ultimately chaired the professional body that represents the majority of Charity Retailers in the UK, ‘The Association of Charity Shops’. Stephen is a Trustee of the homeless health care charity, London Pathway, a Trustee of TRAID, a charity committed to protecting the environment and reducing world poverty by recycling and campaigning at home and Chair of the Board of Trustees of Shoreditch Town Hall Trust.

10:2510:55

Coffee and Networking

19

KEYNOTE STAGE

09:4510:05

SUMMIT PROGRAMME

10:5511:00

HALL 1

HALL CHAIR: Cathy Brown, Engage For Success Cathy has wide ranging experience across the public, private and third sectors in raising awareness and providing practical guidance to organisations looking to improve employee engagement. With a background in delivering strategic transformation programmes for a FTSE 100 company, she recognises the importance of values, good management, authentic leadership and the ability to listen in creating environments where people can bring the best of themselves to work every day.

As a long time public speaker & spokesperson for Engage for Success, Cathy engages and energises audiences around business change, leadership and innovation. She passionately believes that helping people find a better way to work can make a big difference to people’s lives, their organisations and ultimately to the country

HALL 1

EMPLOYEE & CUSTOMER ENGAGEMENT, LINKS TO PERFORMANCE & PROFITABILITY – PART ONE 11:0011:20

Vodafone Case Study: Creating a Successful Culture to Drive CX Gary Adey, Commercial Operations Director, Vodafone • • • •

Importance of investing in a culture What is The Red Line and why we created it Our internal results and external recognition Challenges and evolution of The Red Line

Gary Adey leads Vodafone Group Enterprise Operations, the front line division of Vodafone Group accountable for all operations that support Vodafone’s diverse Enterprise business. Gary believes that providing your customers with a constantly outstanding experience is the only sustainable way to differentiate. He leads a number of global cultural and digital transformation programmes to drive service excellence for our customers; ensuring our technology is future fit, we’re nurturing and investing in our success based culture and we have the right organisational blueprint in place to deliver on this. Gary is a member of the Vodafone Group Senior Leadership Team and holds a number of board positions within Vodafone Group. Since 1996 Gary has focused the majority of his career in the area of International B2B and large Enterprise. Prior to his current role Gary was Director of Commercial Marketing & Innovation at Vodafone Global Enterprise (VGE), the division dedicated to serving the world’s largest Multinational Corporate customers globally.

11:2011:40

The Science of Engagement: What We’ve Learnt Peter Clarke, Co-Founder, Qlearsite • • •

How Digital Innovation is changing approaches to engagement.

What a persona led approach means for designing better user experiences.

Why data science is able to create engagement measures that drive real value.

A consultant for most of his career (Accenture, BCG, Marakon), Peter has worked with management teams in some of the world’s largest and most successful companies. Using this experience and expertise, Peter co-founded Qlearsite: A workforce analytics company that helps organisations improve business performance through happier, better motivated and engaged people. Recently Qlearsite has pioneered new software to help us better understand and measure employee engagement.

20

HALL 1 11:4012:00

SUMMIT PROGRAMME

Missguided Case Study: Holla, Hot Goss and Happiness – Turning the Ordinary into Extraordinary Glenn Grayson, Internal Communications and Engagement Partner, Missguided With people empowerment at the centre of the business, Missguided encourages its team members to be the best version of themselves; actively pushing boundaries, continually learning and working as part of a team to deliver epic results. Building an internal experience that mirrors the external brand, Glenn will share stories of how Missguided (guided by its Squad Members) has turned traditional comms into extraordinary engagement practices that disrupt, excite and connect with its generation Y/Z workforce. From ‘Holla at Us’ listening groups to ‘Pawsome’ pet shows, peer to peer recognition to Happiness Wheels and Celeb Bingo, Glenn will give you an insight into how the business has excited and inspired its Squad Members, helping them feel truly part of the brand.

Glenn has a passion for engaging, motivating and developing individuals and teams through creative communication solutions – making the ordinary extraordinary! With a wealth of experience in retail management and learning & development, he creates memorable moments that surprise, amaze and inspire team members during their everyday working life, whilst working towards business objectives. Since joining Missguided in July 2017, his main focus is to develop an engagement strategy in line with the People Proposition to support recruiting, retaining and developing the best talent.

HALL 1

TRANSFORMATION & CHANGE MANAGEMENT 12:0012:20

Spotify Case Study Veronica Harth, Internal Communications Lead for R&D, Spotify Veronica will be sharing key takeaways from embracing an open and collaborative approach to internal communications.

Results driven and strategic communicator who works daily with senior leaders and executives in a multicultural environment. Experienced in digital communications spanning across external and internal. Specialised in leadership and strategy communications, Mergers & Acquisitions (M&A), change and crisis communications.

12:2012:40

Unlocking The Power Within Victoria Lewis-Stephens, Managing Partner & Mavis Boniface, Campaign Director, Instinctif Companies that want to lead the way and blaze a trail, need to look within for the fearless founders who can help them to spark the next revolution. Find out how one of the world’s biggest drinks companies have unlocked the power from within.

Victoria is a passionate advocate for the impact employee and customer engagement can have on driving business growth and performance. She is responsible for developing compelling engagement strategies for some of the world’s biggest brands. Victoria specialises in helping businesses engage their people during periods of significant change, turning them into growth drivers and brand advocates. She has worked with Bacardi, Amgen, GE Oil & Gas, Rolls-Royce, Direct Line Group, Starwood Hotels & Resorts, HSBC, eBay, Lloyds Banking Group, Thomson Reuters, Unilever, Royal Bank of Scotland, Wolseley plc, British Gas, and Coach.

Mavis has 10 years’ experience in helping big brands engage their audiences. She has worked with multiple global clients including Bacardi, Starwood Hotels & Resorts, UK Power Networks, eBay, Givaudan, Thomson Reuters, Direct Line the University of Portsmouth and GE Oil and Gas.

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HALL 1 12:4013:00

SUMMIT PROGRAMME

Thwaites Case Study: Uniting a Culture of Many Strands….

(And We’re Still Working on it!)

Joanne Carlin, Director of People & Development, Thwaites Thwaites is a growing business fragmented by invisible divisions and 30 years of bad ‘people’ habits. It is also a business which is family owned, steeped in over 200 years worth of tradition and fiercely proud of its heritage.

It is also innovative with an aggressive appetite for growth, scooping up properties which frankly no‐one else is even looking at – what we do has been described as ‘bonkers’. So it is a business of two‐parts, the first traditional, the second young and vibrant. Two years ago we set out on a huge journey. We sold a large part of the business (most of our beers), and focussed on the hospitality arm – this came with a problem, our hospitality division was split in two and felt virtually no connection to Thwaites. To grow our business and create an amazing culture for all required radical thinking. A seismic shift began with the culture. What is important to us is we remain true to ourselves and create environments where people can be themselves – whatever that is.

A determined and resilient People Director, combining strong functional excellence with a thorough commercial understanding, resolving problems by getting to the heart of the issue and delivering solutions. Recognised for being fair and straight with people, influencing at all levels through understanding individual motivations and key pressure points.

HALL 1

13:0014:00

Lunch and Networking INTERNAL COMMUNICATIONS & VOICE OF THE EMPLOYEE – PART ONE

14:0014:20

Employee Experience and High Performance – Nestlé and Willis Towers Watson Charlotte Mummery, Talent Brand and Employee Experience Manager, Nestlé UK & Ireland & Nick Lynn, Senior Director, Willis Towers Watson Why focusing on employee experience is critical for leading your future workforce. And how Nestlé is deploying active listening in order to bring its mission and values to life and make Nestlé an inspiring place to work.

Charlotte is a talent acquisition professional at heart, having spent 15 years in recruitment and resourcing roles at companies including Accenture, GSK and BP. Charlotte joined Nestlé’s UK and Ireland business in 2014 as Head of Talent Acquisition. Returning to work after an illness, Charlotte took up a project role linking Talent Brand and Employee Experience. Understanding engagement lies at the heart of this role, and Charlotte has spent the last 18 months helping teams across Nestlé improve the employee experience for their people, working on initiatives to improve engagement and helping to make Nestlé an inspiring place to work.

Nick is a Senior Director at Willis Towers Watson. He has been consulting to leaders on issues relating to culture, engagement, leadership and performance for 20 years. He has a PhD from the University of Birmingham and prior to joining Willis Towers Watson he was a Lecturer at the University of Edinburgh. He has worked for Willis Towers Watson in Chicago, New York and London. You can connect with him on LinkedIn here: https://www.linkedin.com/in/nicklynn/

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14:2014:40

HALL 1

Sky Case Study: Fuelled by Employee Feedback: Taking Action to Improve Engagement Year Round Catherine Garrod, Inclusion Manager, Sky The most challenging and crucial part of successful employee engagement is taking actions to improve the right areas, at the right time. Catherine Garrod at Sky, Europe’s leading entertainment company, will bring to life how managers and leaders are doing just that; utilising employee feedback to take the right actions for maintaining and improving engagement, all year round. In this session, Catherine will demonstrate the importance of listening to the employee voice and concrete steps to engage managers and leaders in the process. She will also share practical takeaways you can bring to your own organisation, to effectively communicate survey results, and tips for creating belief to make goals feel achievable.

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Catherine’s HR career spans across FMCG, Utility, Behavioural Healthcare and Entertainment. She’s inspired front line supervisors through to CEO’s to respond to what people are saying and take simple action with a lasting impact.

At the Utility company Catherine drove a double digit increase on engagement in 2 years and they were published in the Sunday Times as a Top 25 Best Big Company To Work For a year ahead of target. Now at Sky, Europe’s leading Entertainment company, Catherine is promoting a culture of inclusion for best individual, team and business performance. Where people influence their own worlds, and make Sky an even better place for everyone.

14:4015:00

Travelex Case Study: More Than an Illusion – How Travelex Increased Revenue and Employee Engagement with Sales Incentives and Groundbreaking Gamification Becca Riley, Head of Reward, Payroll and Human Resources Technology & Elvin Eldic, Global Director, Travelex Prepare to be mesmerised by the results Travelex have achieved just one year into their Travelex partnership on “RPM”. Learn how Travelex have simplified sales incentive administration, significantly reduced manual processes and opened up performance insights to their frontline teams through Anaplan dashboards and Workday integration. They will share with you how Travelex’s dedication to innovation, passion for people and combination of classic incentives with ground‐breaking gamification has transformed retail engagement.

Becca Riley is the Head of Reward, Payroll, and Human Resources Technology for Travelex, the world’s leading independent foreign exchange business. Becca is a self-confessed nerd who is passionate about partnering engaging Reward propositions with innovative HR technology to boost employee engagement.

Elvin Eldic is an executive business leader, driven by the desire to exceed targets, who blends old fashioned hard work with unorthodox methods, to lead and inspire large teams to pursue compelling visions. He is passionate about the possibilities that exist when innovation is at the heart of organisational culture.

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SUMMIT PROGRAMME

REWARD & WELLBEING 15:0015:20

Citi Case Study: The Future of Comms is HR Debbie Bennett-Jackson, Marketing Consultant & Gemma Lines, Head of Resourcing, Citi In a world where business success is reliant on human potential, our expectations of employees, managers and leaders are ever‐changing. The ‘tell’ of HR communications must evolve to the ‘push and pull’ of engagement – no mean feat in a global, matrixed organisation with over 200,000 employees.

Post HR transformation at Citi, Gemma and Debbie will share some examples of moving away from traditional HR communications towards genuine engagement with the aims of: supporting a new HR model; empowering employees to take control of their own development; supporting managers to become better and embedding behaviours essential for delivering the business strategy. Marketers by background, Gemma and Debbie will also share their experiences of moving into HR and the value of marketing techniques in changing employee behaviour.

A marketer by background, Gemma is currently Head of Resourcing for Citi in EMEA where she oversees the hiring of around 10,000 people across 54 countries. Passionate about leadership, inclusion and learning, Gemma is a senior executive coach and member of Citi’s leadership faculty and plays an active role in the firm’s inclusion, innovation and talent agendas. Gemma has been involved with people and learning based businesses for some years now including serving as Director of Marketing for the UK’s first for profit educational provider to have degree awarding powers – BPP College, part of BPP plc. Prior to BPP, Gemma was at Cass Business School in the role of Director of Marketing and Communications where she oversaw the rebrand of the school from City University Business School to Cass.

Before going in-house Gemma was a marketing and communications consultant advising clients such as Microsoft, 3M and IBM.

15:2015:40

The Keys to Developing & Implementing a Successful Wellbeing Strategy Jill King, Director of International Markets, Virgin Pulse Creating a true culture of health in your organisation can help drive greater employee engagement and wellbeing. But building this healthy culture requires a successful employee wellbeing strategy. The Virgin Pulse session will explore our best practices in developing and implementing a wellbeing strategy, as well as techniques to overcome the main challenges our clients have faced.

After graduating with a Masters in Occupational Psychology, Jill went on to run her own businesses before joining the team at GCC. Her entrepreneurial experience and leadership, coupled with her passion for human behaviour, equipped her to significantly grow the International market and expand the company’s global footprint. Since GCC’s merger with Virgin Pulse to become the world’s leading supplier of Employee Engagement solutions, Jill has assumed a more global role, focussed on ensuring the suite of products available outside of the US is superseding the expectations of the International market. In doing so, she collaborates with many of the world’s largest global organisations, supporting their strategic goals to have high performing, fully engaged employees.

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Debbie is a Chartered Marketer with 20 years’ experience in marketing, engagement and change communications.

Skilled in the design, development and delivery of award winning strategies to support sustainable growth and transformation within highly competitive markets. Debbie’s passion lies in supporting organisations to embrace change and recruit, retain and develop their people.

SUMMIT PROGRAMME 15:4016:00

HALL 1

Taylor Vinters Case Study: Employee Engagement and Innovation in the Workplace Dominic Holmes, Partner, Employment Law, Taylor Vinters Taylor Vinters is an international law firm supporting the businesses which drive the innovation economy, and the entrepreneurs and private wealth that underpin them. During his case study presentation, Dom Holmes will explain how Taylor Vinters is promoting strong levels of engagement across its workforce, by encouraging employees to embrace a mindset of innovation in their own work. In particular, he will speak about the following examples: •

• •

An annual Pitch Up campaign, showcasing innovation across the business. Open to everyone in the firm from support staff and trainees to partners, the competition challenges employees to form teams and present an innovation to the rest of the firm, with the winning ideas put into practice.

The Zebra Project – a year‐long series of events promoting debate on the future world of work, with engagement across the firm.

Taylor Vinters’ incubation of legal tech businesses and the positive impact this has on staff.

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Dom will also share some observations on how some of the best HR Directors he works with promote engagement in their own organisations.

Dom is joint head of the employment team at international law firm Taylor Vinters. He is highly-regarded for his wealth of expertise advising on complex and business-critical HR situations. He has particular experience in helping employers deal with sensitive workplace disputes, senior level exits and restructuring projects (often across multiple jurisdictions). Dom writes and broadcasts regularly on a wide range of employment and HR issues, with a specific focus on how businesses are preparing for the future world of work. He is also one of the partners responsible for Taylor Vinters’ graduate recruitment programme.

16:0016:30

Coffee And Networking LEARNING & DEVELOPMENT

16:3016:50

European Commission Case Study: A Story From the European Commission: Step by Step, Day by Day Isabelle Krauss, Head of Unit "Customers, Communication and Governance" & Dace Kalnina, Internal Communication Professional, European Commission What is more important: The process or the outcome? The final destination or the journey itself?

In a large public organisation like the European Commission (36,000 people) there are several staff engagement initiatives happening at Directorate‐Generals level (43 in total). Isabelle Krauss and Dace Kalnina will tell a story from the Directorate‐General for Informatics where a culture transformation process has been in place for the last 5 years. The presenters will share their observations and lessons learned. In addition, they will explain how the organisation needed to tap into internal talent to make the change possible with a very little budget available, mostly investing in good conversations and opening pathways for collaboration.

Isabelle Krauss has worked for the European Commission as a public servant for over 20 years, in the Trade, Competition and IT departments. She has been instrumental in the transformation of the IT department into a more modern, collaborative and open organisation through staff engagement and organisational development actions. In addition to her management role in IT governance, customer relationship management and communication, she takes an active interest in how organisations can be transformed from the inside with the people at the centre.

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Dace is a civil servant in the European Commission. With a solid background in learning and development and expertise in internal communication, I have been working with staff engagement and cultural change questions since 2013. My role has been to connect the dots between the strategy and implementation, to create opportunities for real conversations to happen, to hear what has not been said and read what has not been written. I’m always curious to learn what makes the people to go an extra (s)mile.

16:5017:10

Feel Better to do Better – How Using Emotion in The Workplace Enables High Performance Lou Banks, Director, Rising Vibe Emotions are rarely encouraged in the workplace, and are usually only acceptable if they are ‘positive’ ones.

Growth mindsets, positive mental attitudes and radiators (not mood hoovers!) are welcomed.

Lou Banks has nurtured business talent at all levels to drive real cultural change in the workplace. Her extensive experience in L&D from her previous roles within retail and senior care, as well as a real passion for selfdevelopment and learning, led to the birth of her first business Bolt from the You in 2009, before making the transition in 2017 to her new brand Rising Vibe. Lou supports the individual, team or entire organisation by working with the person not the sector or role. She’s a change enabler, challenging mindset to enhance performance, balancing soft skills with a heavy dose of reality.

Lou has brought her unique coaching philosophy to clients across a range of sectors from airlines, agencies and retail organisations to pharmaceutical, social housing and senior healthcare. When Lou isn’t shifting mindset and transforming organisations, she’s both a social butterfly and a full time Mum. In the evenings, you might find her out with the girls, pumping iron in a circuit class, or walking her puppy Arnold when she fancies a breath of fresh air.

17:1017:30

Wellcome Trust Case Study: Transparency in Practice Chris Newstead, Head of Internal Communications, Wellcome Wellcome has committed to a culture of empowerment for all staff members. Underwritten by wanting to improve the transparency of decision‐making within the organisation, the IC team focuses on pushing leadership communications whilst finding more ways to hear the true employee voice. Unfiltered and authentic feedback can be golden, but it’s not always easy to balance that with what’s in the organisation’s best interests.

Chris will share examples of how the approach has been tested in practice around sharing staff survey results, presenting gender pay gap data and explaining changes to strategy.

Chris Newstead MCIPR has been Head of Internal Communications at Wellcome for the past 8 years. For the 15 years before he was in marketing and PR working in telecoms & broadcast.

17:30

Drinks and Networking Party

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What if I told you that by encouraging negative emotions to be shared in the workplace, performance would actually improve? Mindset = thoughts. Our thoughts drive our feelings. Feelings drive our vibration. Change the thought, change the feeling and lift the vibe. Simple right? Not if we feel unable to be truly honest about our emotional starting point. We have to acknowledge where we’re REALLY starting from, how we’re REALLY feeling, to move towards a more positive state. Using our feelings as a guide, we can get to grips with our thought patterns and start to raise our vibe; experience positive outcomes, see the opportunities, show up as the best version of ourselves and impact business performance.

SUMMIT PROGRAMME 10:5511:00

HALL 2

HALL CHAIR: Kate Jones, Chair, Institute of Internal Communications Kate is an award-winning internal communications specialist with over 20 years’ experience, both agency and inhouse, across a range of industries. She is elected Chair of the Institute of Internal Communication, an IoIC Fellow and was named IoIC Internal Communicator of the Year 2016.

FUTURE OF THE WORKPLACE 11:0011:20

Monzo Bank Case Study Beth Toms, People Operations Manager, Monzo Bank Monzo is an exciting combination of bank and tech startup, started from scratch in February 2015 to build a bank you’d be proud to call your own. Over the last year, Monzo has grown their team from 50 to more than 300 globally, gained a full UK banking licence and has reached over half a million customers.

In this talk Beth will explore why achieving balance in our working lives is crucial, especially when you’re building something that you care so deeply about. In order to understand what makes employees feel engaged, we need to start by trying to define what wellbeing is and then create an internal culture that supports work life harmony.

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Beth Toms is the People Operations Manager for Monzo Bank. She was their first dedicated recruiter who grew the team from 60 to 280 within seven months. Beth is now working on a variety of people projects across Monzo to maintain an inclusive, supportive and high performing team.

11:2011:40

Transforming Business Through Employee Engagement David Callaghan, Chief Executive Officer, Centralus The ultimate customer is the employee. When businesses focus on employee engagement, attracting and retaining talent becomes inevitable. We’ve discovered why engagement is so important and how it can be achieved to boost productivity and motivation, by reinventing the whole employee experience.

David qualified as a Chartered Accountant with KPMG, a professional marketer for IBM and went on to qualify as a Chartered Manager (Fellow). For the last 20 years, he has led both large global and national entrepreneurial recruitment companies (RPOs and BPOs). Customer centricity and world-class delivery are passions that have come together at Centralus, providing solutions for the ultimate customer – the employee.

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HALL 2 11:4012:00

SUMMIT PROGRAMME

Waitrose Case Study: How to Transform that Dusty Good Suggestion Box in the Corner of Your Office Stuart Eames, Operational Improvement Manager, Waitrose Engaging your employees and asking them for their ideas to solve your business problems is commonplace right? You may think so, but it’s often far from the truth, despite those workers seeing first hand what is right, and what is wrong. The key question is why would you not? Let’s explore both the pitfuls and potential of this subject, through an engaging case study by Waitrose.

Stuart is a passionate and enthusiastic leader in process improvement and lean methodology, working within Waitrose, a tier one British Grocer. Having spent 16 years running supermarkets and understanding first hand how inefficiency and poor processes lead to employee frustration, Stuart is now leading Operational Improvement for Waitrose, having delivered over £3.5m savings to date. Stuart launched the Waitrose Partner Ideas scheme in 2015, managing ideas from grass roots. Recently recognised through the Employee Engage Awards 2016. Stuart specialises in employee engagement and has presented on both the subject of engagement and also how employee ideas bring benefits to an organisation.

EMPLOYEE & CUSTOMER ENGAGEMENT, LINKS TO PERFORMANCE & PROFITABILITY – PART TWO 12:0012:20

Shopify Case Study: Growing Global, Keeping it Local Kaitlin Norris, Culture Specialist & Ibrahim Hasan, Internal Communications Specialist, Shopify

In their talk, Kaitlin and Ibrahim will explore the ways Shopify’s internal culture is evolving with their growth and all that they are learning along the way.

Kaitlin is a Culture Specialist at Shopify, a leading multi-channel commerce platform based in Canada. She acts as an employee advocate, having a strong pulse on people’s beliefs, attitudes, behaviours, and values at Shopify. Within her role, she uses her knowledge and understanding of employees’ needs to help them align with the company’s vision and growth opportunities.

Outside of work, you can find Kait exploring the outdoors, reading, cooking, or spending time with family.

Ibrahim is an Internal Communications Specialist at Shopify, a leading multi-channel commerce platform based in Canada. In his role, Ibrahim is responsible for supporting and implementing internal communications programmes and strategies at Shopify. He works closely with the Culture team, helping evolve Shopify’s culture, internal tooling, employee engagement, and employer brand at all levels. When not working, you can find Ibrahim hunting the newest in art, music, and non-scripted TV.

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Shopify, a Canadian tech company, is growing globally. Internal engagement and communications have been a mainstay to the success of their culture so far. But how does a company continue to engage its employees when they aren’t in the same office, country, or timezone? How can a fast growing organisation ensure its employee experiences are consistent across roles and locations?

HALL 2 12:2012:40

SUMMIT PROGRAMME

Transitioning From Tactical Partner to Strategic Advisor – The Future for IC Eoin Cotter, Internal Communication & Employee Engagement Advisor, Poppulo Central to this presentation is the value of leveraging technology. In the absence of data, Internal Communications will not have the power to influence Senior Leaders and Communications strategy. However, by channeling the data and insights available through technology and software, IC has the capability to attain increased levels of influence and power. Included will be some examples and learnings from the world of Marketing where technology has played a key role in driving the rise of the CMO. Re Participation – Eoin will also cover some best practice examples of how communications teams have coupled ‘push’ messages with complimentary ‘pull’ channels (i.e. enterprise social networks) to encourage employees to volunteer their sentiment, commentary to company leaders, the IC team but more importantly, to one another and to their peers. Through this pivot, companies have seen a marked shift in internal engagement levels, ultimately driving better alignment behind overarching company goals.

With a continuing recognition of the universal desire for IC to be treated as a strategic advisor within companies, Eoin Cotter will introduce some practical stories of how other companies have been able to leverage technology and data to elevate themselves and the IC function. Following on from well received presentations at the 2017 CEB IC Summit and IABM Internal Communications Conference in Copenhagen, along with a recent IC Communicators Forum in London, this talk will provide strategic takeaways, likely to provoke thought and offer benefit to the IC community in attendance.

12:4013:00

LUX* Resorts Maldives Case Study: A Four-Pronged Approach – Creating a Culture of Team Engagement and Excellence Creating a Team Engegament within any organisation is a challenge. Through this presentation, participants will understand how to use a four‐pronged approach to establish, manage and sustain a service culture that will add value to both civil service employees and citizens.

• • • •

Four Pronged Approached based on your organisations (Vision, Mission and Values), Continous Learning/Education or Training, Innovation and Measurement.

Participants will also understand how to cultivate a learning culture within the Civil Service that consistently drives towards creating delighted customers.

Follow processes and systems to lead and motivate a service culture transformation within your organisation.

Establishing and developing an innovative and competitive learning culture for maximum civil service team engagement.

Extensive experience in Human Resources Management, Training, and Development Initiatives for world-class luxury resorts and hotels. Experience in design and facilitating Brand Customer Service Training Programmes to create world class service cultures. Developed Customer Service Brand Programmes for Brands such as Atlantis Dubai, One&Only Resorts, and LUX* Resorts and Hotels.

13:0014:00

Lunch and Networking

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Afeef Hussain, Regional Director of Training, LUX* Resorts Maldives

SUMMIT PROGRAMME

HALL 2 STRATEGY & LEADERSHIP

14:0014:20

Ministry of Justice Case Study: Enabling a Continuous Conversation Karen Notaro, Head of Engagement Champions Network and Race Ambassador, Ministry of Justice • • • • •

Background to the MOJ Why and how the engagement champions network was formed What were the challenges we faced?

How we have continued to grow in an ever changing climate?

Tools needed for the job

Civil servant for 17 years over two government departments. Highly experienced in customer service and Employee Engagement for over 9 years. Facilitator, Leader and Friend to over 1,000 Employee Engagement Champions as the head of the Engagement Champions Network in the Ministry of Justice

14:2014:40

Heathrow Airport Case Study: Creating a Transformational Digitally Connected Workplace Neil Barnett, Senior Communications Manager, Heathrow Airport Connecting the hearts and minds of over 7,000 employees at Heathrow Airport to allow them to work more flexibly and efficiently is not a simply task. Join Neil Barnett as he explains how the World’s second largest airport used Fresh to appeal to everyone in their diverse organisation to create a better workplace experience that would allow them to connect socially using a range of tools and technology in a single engagement platform, helping them do their jobs on any device, anywhere, anytime.

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Neil Barnett is Senior Digital Communications Manager for Heathrow Airport. Responsible for digital channel engagement and digital workplace adoption. In 2009, Neil was leading the financial services sector into social media with one of the first corporate Twitter accounts and in 2013 launched the digital side of the Royal Mail IPO to shareholders and customers. With a BA Honours degree, Neil started his career working on the very first Logica digital graphics computer called ‘Flair’ (developed by the BBC) creating animation sequences for TV and film. He then moved into financial services tacking 3D computer graphics into Skandia Life Assurance Group plc for engagement events with business partners. At Royal Sun Alliance (now RSA), Neil successfully introduced a variety of new internal communication channels including ‘Navigator’, a quarterly intranet, print and video magazine programme for worldwide distribution to 55,000 staff. Neil is a founding member of the Intranet Benchmarking Forum which now covers all aspects of the digital workplace and is also a fellow member of the Institute of Internal Communications (IoIC). Neil has also been a Judge for the IVCA annual awards for three years running and has recently won several awards for best use of digital for employee engagement.

14:4015:00

Northamptonshire Healthcare NHS Foundation Trust Case Study: Leadership Matters Chris Oakes, Director of HR and OD, Northamptonshire Healthcare NHS Foundation Trust A case study demonstrating how leadership behaviours can be agreed, adopted and embedded at every level of an organisation. The Leadership Matters Programme of work took the NHS Trust from ‘Requiring Improvement’ under the well led domain in 2015 to ‘Good’ in 2017. The inspection report by the Care Quality Commission in 2017 highlighted that staff felt they were given the opportunity to develop and had good role models in their managers. Inspectors also commented that the behaviours were clearly embedded in the practice of senior staff in the Trust. This learning and development programme has been highlighted and shared nationally by NHS Improvement as exemplary.

Chris has more than 20 years of experience working at director level within healthcare both in the NHS and the independent sector. He has been involved in developing high quality human resources services and leading significant culture change and organisational development. Before joining Northamptonshire Healthcare NHS Foundation Trust, Chris was Director of Workforce and Organisational Development at the Black Country Partnership NHS Foundation Trust. Chris is a member of the Chartered Institute of Personnel and Development, has an MBA from Cass Business School (City University) and an MSc in Leadership from the University of Birmingham.

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INTERNAL COMMUNICATIONS & VOICE OF THE EMPLOYEE – PART 2 15:0015:20

Imperial London Hotels Case Study: “Resolution isn’t Revolution – it’s Evolution!”

Gemma Todd, Head of Human Resources, Imperial London Hotels In 2015, when I joined Imperial London Hotels, there were around 45 grievances ‘in flight’. Each grievance took approximately 5 days to manage; from the initial meeting through to appeal. That equates to c.7.5 months. Add in the time taken to manage 11 of those grievances that progressed to a formal disciplinary, an average of 4 days per case, that added another 1.5 months to the total. Well over half a year just managing grievances. Grievance had become part of the organisational ‘way of life’ and those on both sides of the issue were often expected to continue to work together but even more unhappily than before. With c.1150 employees from different countries, belief systems and values working in a 24/7, 365 days a year environment across 8 locations, it was inevitable that conflicts and disputes would arise. It was also obvious that spending well over half a year managing their grievances was untenable. We had to find another way to take the grief out of grievances.

Gemma has over 20+ years senior leadership and management experience in the HR, OD, L&D space gained through roles held within regional, national and international organisations. As the Head of HR for the Imperial London Hotels Group, she leads a team of six delivering high quality HR, ER, and L&D services and support to c.1100 employees across nine sites in Central London. Gemma is a highly experienced employee relations and employment law specialist who saw the benefit of mediation as an alternative to the more ‘traditional’ routes for conflict resolution. In 2014 through the OCN, she achieved the National Certificate in Mediation, joining the Professional Mediators Association as a qualified and accredited mediator. She is a Chartered Fellow of the CIPD, is a Six Sigma Green Belt, a trained executive coach, a certified management consultant and a Master NLP practitioner.

15:2015:40

4 Steps to Building a World Class Employee Experience Programme Sarah Marrs, Principal Consultant Of Employee Experience, Qualtrics

Sarah Marrs is a Principal Consultant of Employee Experience at Qualtrics, and has dedicated her career to designing and running employee experience programmes. She joined Qualtrics in April 2015, after working in-house at the global retailer Tesco overseeing their global colleague feedback programme. At Qualtrics, Sarah works with clients to design employee experience programmes that fit their business and drive value–through programme and item design through to results interpretation. She specialises in helping organisations take the first step from running annual engagement surveys to more agile feedback types, such as Pulse, Adhoc and Lifecycle surveys. Prior to Tesco, Sarah was at the Hay Group, where she designed and delivered feedback surveys to many different types of organisations – banks, logistics companies, energy companies and more.

15:4016:00

OVO Energy Case Study: The Future is Now; Why Organisations Need to Rethink Their Structures and Quickly Kim Atherton, Chief People Officer, OVO Energy Open any broadsheet newspaper and you will find at least one reference to the fact that we are in a productivity crisis. One of the key contributing factors is the organisational hierarchy; optimised for efficiency and internal factors, large organisations can be slow and less focused on the customer. And these organisations will lose market share as AI levels the playing field for efficiencies and economies of scale. So what are the alternatives?

Kim will look at how some of the most successful companies of our time overcome these issues and how OVO Energy have empowered, aligned and engaged their distributed workforce via a software platform.

OVO Energy are a EnTech challenger brand and one of the fastest growing organisations in the UK. Kim Atherton joined OVO 5 years ago, and is now Chief People Officer. She has and has overseen rapid employee growth from 100 – 1,600 employees and taken the business from 172nd to 20th in the Sunday Times Best Places to Work.

Prior to OVO she was a Chartered Occupational Psychologist, consulting globally with organisations including HSBC, Virgin Atlantic and Novartis.

16:0016:30

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Join Sarah Marrs, employee experience expert at Qualtrics, as she walks you through the 4 steps you need to take to build a world class feedback programme to help shape your employee experience.

SUMMIT PROGRAMME

HALL 2 EVOLUTION OF THE WORKFORCE

16:3016:50

The Psychology of Innovation Dr Gorkan Ahmetoglu, Lecturer of Business Psychology, UCL Technology is changing the world of work in ways that significantly impact your ability to gain and maintain a competitive advantage. The pace of technological change has increased substantially, meaning that staying on top of it, and “at the top”, is becoming increasingly difficult. But whilst many people and organisations recognise the need to become more innovative and entrepreneurial, very few have a clear strategy for it.

Gorkan will look at the latest evidence‐based insights into increasing innovation and developing an innovative mindset. The presentation will provide in‐depth understanding of the theoretical underpinnings of innovation, disruptive talent and entrepreneurial culture, and their measurement and management. The focus will be on using these tools to help you foster innovation.

Dr Gorkan Ahmetoglu is a Lecturer of Business Psychology at University College London (UCL) and the co-founder of Meta Profiling Ltd. He has previously held the positions of Director of Management and Entrepreneurship, Director of Digital Entrepreneurship, and Director of Consumer Behaviour at Goldsmiths, University of London.

He has also taught at London’s City University and Heythrop University. Gorkan is the author of Personality 101, the editor of the Wiley Handbook of Entrepreneurship, and has published numerous articles and reviews in leading academic journals as well as authored in Harvard Business Review and Management Today.

16:5017:10

Nationwide Building Society Case Study: Engaging an Agile Workforce Heather Mustafa, Senior Project Manager, Nationwide Building Society

HALL 2

Effectively engaging with colleagues in our UK based Branch Network has required fresh thinking as we have embraced a more agile working environment in line with the needs of members. The speed of change has also increased, meaning we’ve had to look closely at the communications methodologies we use and deepen our understanding to be more effective. Although still on our journey, communications have already played a vital role in taking our frontline colleague on the journey from understanding, to inspiring belief to then driving the right actions and behaviours enabling us to consistently deliver a great service to our members.

My passion and belief in Nationwide has meant I have worked there for over 20+ years. Predominantly my experience has been centred around supporting the frontline channels and I’ve had a variety of roles giving me a wide breadth of experience from strategy to employee engagement. I am currently Channel Enablement Lead Manager, where my primary responsibility is to develop the strategy and lead the operational communications function that supports our frontline colleagues across the UK (circa 8,000 people). Supported by a great team, it is an interesting and challenging role. We are continually looking to ensure our communication methodology compliments the agile working environment of our people and is an enabler to them delivering an excellent member (i.e. customer) experience.

17:1017:30

Public Health England Case Study: Creating Compassionate Workplaces Tony Vickers-Byrne, Chair of Health and Work Programme & Director of HR, Public Health England Tony will present the ‘Compassion at Work’ toolkit, developed by Professor Sir Cary Cooper’s National Forum for Health and Wellbeing at Work, as well as Public Health England’s ‘Pathways to Work’ programme, offering work opportunities for people from under served communities across the country.

Tony has over 20 years’ experience at director level, primarily in the NHS, where he has also led on facilities and communications at the Royal Surrey County Hospital. Tony was HR Director at the Health Protection Agency for five years prior to moving to PHE in April 2013. Tony also chairs PHE’s Delivery Board on Health and Work, which has been set up to work with business, national and local government and the public sector to help employers improve the health of the 27 million adults in employment in England. Tony is also a member of NHS England’s Equality and Diversity Council, a lead mentor in Race for Opportunity’s mentoring circles and a member of the Civil Service schools mentoring programme. Tony is a Chartered Fellow of the CIPD and lives in Dorking in Surrey.

17:30

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Drinks and Networking Party

Engage Qlearsite’s engagement tool connectss you to the voice of the employee, for action plans with real business value • • • •

Shorter, better surveys Listen at an en enterprise nterprise scale Employee lang guage analysis Put a value on n engagement

With results and actions delivered across yo our organisation thro ough the clear & simple dasshboard

We help organis sations become more succcessful, by making smarrrtt, informed decisions abou ut their people.

Come visit us at Stand 5.

Qlearsite.com

Organisational Science

Tu T urn employees into AMBASSADORS Measure, act and optimise the employee experience across the lifecycle from interview to exit.

E M PLOY EE EN GAGEM EN T

360 DE V E LO PM E N T

T R A INING SURV E YS

E X IT I NTE RV I E WS

PR E- HIR E & O NB OA R DING

Over 8,500 enterprises worldwide, including more than 75 percent of the Fortune 100, rely on the Qualtrics Experience Management Platform™ to manage the four core experiences of business— customer, product, employee, and brand. To learn more, and for a free account, visit qualtrics.com.

FOCUS GROUPS

New-Age Talent Practices: A Shift From Performance Management to Performance Engagement R. Swaminathan, Chief People Officer, WNS Global Services

JOIN THE GROUP AND DISCUSS..

Performance Management is at the core of Talent Management in every organisation globally. It is one of the key drivers of employee engagement that results in improved business metrics. While we look at the practices that various companies have adopted, our HR teams need to find answers to some crucial questions: Are we ready for the future of work?

Are the current employee engagement practices relevant?

Are these effective in driving the desired results?

How can we drive transformation in people practices?

How can we augment technology-enabled decision-support?

Join our focus group to discuss these critical issues and be a part of this ‘Transformation Journey from Performance Management to Performance Engagement’. During the session, we will share case studies and discuss how systems of engagement & insights can drive results not just for the HR teams but the organisation at large.

SESSION TWO

Chief People Officer WNS Global Services

POWERED BY

These focus groups will be held at: SESSION ONE 11.00 - 12.00

R. Swaminathan

14.00 - 15.00

If you haven’t already booked your place, please contact an EBM member of staff or arrive in plenty of time before the session starts. All places are on a first come first serve basis and we advise you to book early as places are very limited.

37

FOCUS GROUP

• • • • •

BOOK NOW

MONDAY 12TH NOVEMBER 2018

WESTMINSTER PARK PLAZA, LONDON

The glittering 2018 Engage Awards ceremony, to be held on Monday November 12th at the iconic Westminster Bridge Park Plaza, will once again run in tandem with Engage Business Media’s flagship Customer Engagement Summit, Europe’s premier customer and employee engagement conference.

ENTRIES

FINALIST

AWARDS

MONDAY 16TH JULY 2018

MONDAY 17TH SEPTEMBER 2018

MONDAY 12TH NOVEMBER 2018

SUBMISSION CLOSE

ANNOUNCEMENT

EngageAwards.co.uk

CEREMONY

FOCUS GROUPS

Activists Arise! What’s the Point of Engagement Without Impact?

BOOK NOW

Anthony Monger, Head of Sales and Marketing, River Agency

JOIN THE GROUP AND DISCUSS..

Engaging people is only half the battle. Empowering them to impact key business goals is where the real success comes. Discover how to link engagement to conscious contribution by getting more from your traditional survey, recognition and incentive programmes. You’ll hear success stories from how other global brands have shone a light on key talent, attracted Generation Z, and activated future leaders by empowering people at all levels.

Anthony Monger Head of Sales and Marketing River Agency

POWERED BY

These focus groups will be held at: SESSION ONE 11.00 - 12.00

SESSION TWO

14.00 - 15.00

If you haven’t already booked your place, please contact an EBM member of staff or arrive in plenty of time before the session starts. All places are on a first come first serve basis and we advise you to book early as places are very limited.

39

FOCUS GROUP

Come along to discuss your challenges and hear how others have overcome theirs. And you’ll leave with new ideas for activating engagement in your organisation.

FOCUS GROUPS

Business Transformation Through Employee Engagement B Kevin Ross, Director of Employee Benefits & David Callaghan, CEO, Centralus

JOIN THE GROUP AND DISCUSS..

OOK NOW

SESSION ONE HOST:

Kevin Ross Director of Employee Benefits Centralus

SESSION TWO HOST:

Employee engagement is the key to create a workplace that attracts and retains talent. The transformation of a business towards success starts by focusing on the employee, who is the ultimate customer; the driving force that will help your organisation carve a niche for itself in a competitive market. After all, customers will never love your business until your employees love it first.

SESSION ONE 11.00 - 12.00

SESSION TWO

David Callaghan

14.00 - 15.00

If you haven’t already booked your place, please contact an EBM member of staff or arrive in plenty of time before the session starts. All places are on a first come first serve basis and we advise you to book early as places are very limited.

CEO Centralus

POWERED BY

41

FOCUS GROUP

These focus groups will be held at:

CUSTOMER ENGAGEMENT SUMMIT 2018 MONDAY 12 & TUESDAY 13 NOVEMBER 2018 W E S T M I N S T E R PA R K P L A Z A , L O N D O N

“THE DAY NEVER LOST MOMENTUM AND I WAS TRULY INSPIRED – I’LL DEFINITELY BE BACK NEXT YEAR” CX DIRECTOR, MARKS & SPENCER

CustomerEngagementSummit.com

EUROPE'S BIGGEST CUSTOMER AND EMPLOYEE ENGAGEMENT EVENT

Our sixth flagship Customer Engagement Summit held in London on 13th November broke a new attendance record of 1000, reconfirming its market leading position as Europe’s premier and most highly regarded customer and employee engagement conference. So the scene is set for a fantastic 2 day event on 12 & 13 November 2018 with our seventh Customer Engagement Summit and our Annual Engage Awards under the same roof once again – it’s definitely one for your diary!

REGISTER NOW STANDARD

BRONZE

SILVER

GOLD

SUPPLIER

£595

£995

£1995

£2995

£1495

ORDER NOW

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ORDER NOW

ORDER NOW

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+VAT £119

+VAT £199

+VAT £399

+VAT £599

tickets@ebm.media SPONSORS INCLUDE:

+VAT £299

SPONSORS

PLATINUM Centralus provides simple and employee-focused solutions designed to boost engagement and reinforce your business, like: • • • •

Free, amazing VIP Perks only big companies can afford Streamlined Payroll Consultancy Services Expert Workplace Pension Administration Employment Law Advice

We offer your employees amazing health and lifestyle perks, as well as one of the best performing pension plans, with real-time access to their portfolios online. Our employment law experts safeguard your business while we make sure your employees are paid on time, every time. Centralus can transform your workplace to a place your employees will want to show up to, every morning!

Contact: David Callaghan, Chief Executive Officer T: 0800 2118109 E: d.callaghan@centralus.co.uk W: www.centralus.co.uk

Glint is the people success platform that leverages real-time people data to help global organisations increase employee engagement, develop their people, and improve results. Leading brands like United Airlines, Intuit, and Sky leverage Glint’s unique combination of intuitive design, sophisticated analytics, and actionable intelligence to help employees be happier and more successful at work. For more information, please visit www.glintinc.com.

Contact: Fraser Aitken E: faitken@glintinc.com W: www.glintinc.com

We believe that the best brands are built from the inside out and that people are at the heart. From crafting your communication strategy, telling your corporate story, embedding vision and values to affecting cultural and behavioural change; we understand how important employee engagement is to growing your brand. A story shouldn’t just be told, it should be talked about. We create opportunities for two-way conversations, internally and externally, to ignite and inspire a change, or drive an increase in loyalty, spur a sales push or drive innovation and problem solving.

We work with you to build communities, tribes and movements, in person and online, to keep the conversation going which strengthens the relationships that lie at the heart of every business. Our team works with leaders to help them to build trust among your people, adopt an agile and innovative approach to your brand and invest in their listening skills. Working with businesses across all sectors – from global brands to regional start-ups – we thrive on getting to know each of our clients.

Brands make promises and we help them to deliver them.

Contact: Sarah Harrison E: Sarah.Harrison@instinctif.com W: www.instinctif.com/uk/

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PLATINUM

SPONSORS

We believe that employee engagement is as vital to company performance as external customer engagement.

Over the last 12 years our solutions have impacted the performance of close to 1 million people across 220 countries.

We specialise in helping you identify and solve your unique people challenges. Our success is built on delivering practical and engaging people solutions that make a difference to the bottom line. Our solutions work because they are grounded in rigorous science using proven methodologies. Vitally, we wrap them up with an engaging communications story that inspires behaviour change and ensures the results we deliver really stick.

Contact: Nab Kalsi, Business Development Director T: +44 (0) 203 4700 230 M: +44 (0) 7768 045 609 E: nab@nkd.co.uk W: www.nkd.co.uk

Poppulo is a pioneering global internal communications software company working with many of the world’s biggest and most successful companies and organiSations.

With its HQ in Cork and offices in Boston, the company previously known as Newsweaver has created the world’s first all-in-one software and services platform built specifically for employee communicators, to enable easy measurement of the impact of communications across multiple digital channels – email, intranet, video and enterprise social networks.

Poppulo’s mission is to create innovative products and services that make companies great by releasing the power of their people and putting Internal Communications at the heart of organisations.

Contact: T: +353 21 242 7277 W: www.poppulo.com

Virgin Pulse, part of Sir Richard Branson’s Virgin Group, designs technology that cultivates good lifestyle habits for your employees. Configured to complement your culture, our technology, and the overall wellbeing experience we deliver, drives superior outcomes for your people and your business.

We take those values to heart at Virgin Pulse. We drive more meaningful habits, for more employees, than anyone else. And we’re proud to say we’re changing lives.

Contact: T: +44 (0) 3304 303 030 E: ukenquiry@virginpulse.com W: virginpulse.com

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SPONSORS

PLATINUM Qlearsite is an end-to-end workforce analytics platform to help organisations become more successful by making smart, informed decisions about their people.

Qlearsite’s engagement tool specialises in understanding the voice of the employee.

Our natural language processing software can turn thousands of open-ended survey responses into measurable insights which can then be linked to business performance.

We currently work with numerous large organisations including Deloitte, Capgemini, Virgin Media and E-on.

Contact: T: 02039156200 E: hello@qlearsite.com W: www.qlearsite.com

WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. We offer business value to 300+ clients around the world by combining operational excellence with deep domain expertise in key industry verticals, including banking and financial services, healthcare, insurance, manufacturing, media and entertainment, consulting and professional services, retail and consumer packaged goods, telecom, shipping and logistics, travel and leisure, and utilities.

WNS delivers an entire spectrum of BPM services in customer interaction services, finance and accounting, human resource, research and analytics, technology solutions and industry-specific processes. More than 35,000 employees serve across 53 delivery centers located in China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, Turkey, UK and US. Contact: W: www.wns.com

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GOLD

SPONSORS

Fresh Intranet is the culmination of years proven innovation, knowledge and experience from multi-award winning Content and Code. Since the inception in 2001, Content and Code’s vision has been always to be the most trusted Microsoft partner in the world and are a multi-award winning Microsoft Gold Partner. After 17 years of building hundreds of cutting-edge intranets, Content and Code has great insight into what works and have built this knowledge into Fresh. Fresh intranet is designed to get teams working together, faster. Content and Code believe that intranets have a vital role in the modern workplace and should provide employees with relevant segmented communications, support engagement initiatives, help new employees find their feet and generally live up to the hype promised by Microsoft cloud technologies. As well as unleashing Office 365 in your business, Fresh is a digital communications solution, it is accessible in the office or on the move. Their experts have packaged up the functionality yorequests in thousands of workshops and looking at real intranet analytics to see what features actually get use.

Contact details: Jarrod Ward T: 020 7101 0930 E: jarrod.ward@contentandcode.com

Qualtrics is a rapidly growing software-as-a-service company and the leader in experience management. Trusted by more than 1,200 brands across Europe, the Qualtrics Experience management platform makes it easy to measure, monitor and optimise the employee experience. From engagement programs right through to employee lifecycle feedback, Qualtrics gives organisations the flexibility to build a program to identify the key driver of the employee experience to help reduce attrition, develop their top performers and build stronger teams.

Contact: W: www.qualtrics.com

We help our clients to support and challenge their people to manage their thought patterns so that they have the opportunity to choose how they feel about ANY given situation. Outcomes are achieved, opportunities are taken, potential is maximised and there is a positive impact on culture and collective business performance.

Contact: Lou Banks, Director T: 077 8531 5925 E: lou@rising-vibe.com W: www.rising-vibe.com

Willis Towers Watson Pulse Software allows you to quickly access employee opinions and reactions to events, giving leaders insight to enhance the employee experience.

The software empowers your organization to develop an agile employee listening strategy — one that enables you to drive change and monitor its effects. Employee insight for a better employee experience Contact: Miles Spencer E: miles.spencer@willistowerswatson.com W: www.willistowerswatson.com

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SILVER

SPONSOR

At River we enable people to be genuinely engaged, perform better and make businesses more successful. We help our clients create the kind of workplaces where everyone is involved in the business goals that matter to them. Imagine the advantage of a business full of people that are connected to their brand and recognised for the contribution they make. We partner with ambitious leaders to achieve just that.

Itâ&#x20AC;&#x2122;s not enough to cascade information anymore. People need to come together to improve themselves, their team and organisation. Our technology taps into business data and KPIs. Uncovering insights that really matter and making it clear how everyone can make a difference.

Our approach drives continuous improvement by liberating data through tailored software, supported by a team of passionate engagement specialists.

Contact: Anthony Monger T: 01452 904300 M: 07765 394 684 E: anthony.monger@riveragency.com W: www.riveragency.com

BRONZE

SPONSORS

We are the workplace engagement specialists. At Best Companies, we help make the world a better workplace by measuring, improving and recognising employee engagement. We enable organisations to understand how their employees feel, and then provide the tools and expertise they need to deliver effective, sustainable change.

Our academically rigorous methodology powers the Best Companies to Work For lists and Best Companies accreditation programme. From Ones to Watch through to 3-Star status, accreditation offers organisations a tangible framework for benchmarking and improvement. We want to make the world a better workplace by creating stronger teams, effective managers and, overall, a happier 9 to 5.

Contact: Alison Butler, Head of Client Engagement T: 01978 851 220 E: enquiries@b.co.uk W: www.b.co.uk

Agents of Change creates highly engaged, performance-driven organisations by focusing on capability and culture. Using a unique blend of strategic consultation, professional development, coaching and communications we work alongside clients to create new habits, new ways of working, new organisational cultures.

Having supported FTSE 500 businesses for over 20 years Agents of Change recognised the need for an effective mechanism to tap into everyday employee experiences in order to inďŹ&#x201A;uence culture and improve performance â&#x20AC;&#x201C; and Radar was born. Radar is an always-on platform that transforms how organisations measure and manage engagement and performance, providing hands-on, around-the-clock insights to drive continuous improvement, organisationally and individually.

Contact: Simon Kenwright, Co-Founder/Director T: +44 (0)20 3105 0904 E: simon@aoc.agency W: www.aoc.agency

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SPONSORS

BRONZE Blink is the leader in a new wave of intelligent, integrated, mobile-first employee portals and apps that future-proof your Digital Workplace. Blink’s mobile and desktop app is centred around a personalised activity feed, including social content, application notifications, actions, videos, workflow tasks and much more. Blink enables mobile workers to fully engage, and replaces legacy Intranets with a Digital Experience Portal.

Blink also includes modules for Application Search, Messaging and Micro-Apps. This isn’t another Intranet. Come see us for a demo and to find out more.

W: www.joinblink.com

Dynamic Signal, the Employee Communication and Engagement Platform, connects organizations with their most valued asset – their employees. Hundreds of enterprise organizations, including more than 20 percent of the Fortune 100, trust Dynamic Signal to modernize, streamline, and measure their communication and engagement with one platform to reach all employees, wherever they work. The Dynamic Signal ECE Platform integrates with intranets like SharePoint, human resource systems including Workday, and centralized directories such as Active Directory. Dynamic Signal aligns organizations and increases productivity by delivering timely, relevant information to millions of employees around the world.

Contact: W: www.dynamicsignal.com

Confirmit enables organisations to develop and implement Voice of the Customer, Employee Engagement and Market Research programmes that deliver insight and drive business change. Confirmit’s clients create multichannel, multi-lingual feedback and research programmes that engage customers, empower employees, deliver a compelling respondent experience, and provide high Return on Investment. Confirmit’s customer engagement model provides the power to listen to the Voice of the Customer, integrate it with financial, operational and free-form text data to generate powerful insight, and take action that will deliver effective business change and create competitive advantage.

Contact: T: +44 (0)20 3053 9333 W: www.confirmit.com

Interact is a global enterprise software company that serves intranet software to over one million users across more than 800 organisations. Our mission is to inform and connect every organisation’s greatest asset: its people. We specialise in solving internal communication and employee engagement challenges by combining our sophisticated intranet software with outstanding professional services, focusing on developing longterm strategic partnerships with our customers.

Contact: Emma Bramwell, Marketing Manager T: 0161 927 3222 E: Emma.bramwell@interact-intranet.com W: www.interact-intranet.com

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NETWORKING BREAK SPONSOR

BRONZE

SPONSORS

Mystery Lunch enables personal face-to-face communication in the digital world.

Employees can register voluntarily on a personalised web application. The smart algorithm matches colleagues from different areas and invites them for lunch, a coffee break or virtual meetup. This easy way to meet new colleagues breaks down communication barriers and silo-mentality within organisations and helps creating new contact points between departments. The serendipitous meetings are a perfect space to expand personal networks, share expertise and talk ideas.

Possible applications are the support of on-boarding, merger & re-org processes or cultural change initiatives. The Mystery Lunch platform can be used for matching colleagues for group events, lunch with directors, brainstorming sessions, job shadowings or talent- & mentoring programs.

The Munich-based start-up already corporates successfully with 75 companies connecting thousands of employees in more than 20 countries.

Contact: Christoph Drebes (Founder & Director) T: +49 176 20746914 E: Christoph.drebes@mysterylunch.com W: www.mysterylunch.com

Prospects are the experts in graduate careers. At the forefront of graduate labour market research for more than 40 years, we have unrivalled insight into what graduates do, where they go and what their motivations are. We use this intelligence to guide and inspire career choices – ultimately delivering you more relevant and highquality applications. From annual recruitment campaigns to quick and targeted exposure for an immediate vacancy, Prospects deliver exceptional products both online and on campus to meet your recruitment needs.

After finding the right candidate, Prospects Hedd is the UK’s official degree verification service enabling you to verify a candidate’s place of study, the award and grade they received and dates of attendance. With degree fraud rarely out of the news, it has never been more important for employers to verify candidate’s degree credentials.

Contact: Paul Naylor T: 0161 277 5200 E: enquiries@prospects.ac.uk W: www.prospects.ac.uk / www.hedd.ac.uk

Brand engagement is all about a positive and seamless customer experience with your brand at every touchpoint. Our inside out approach starts on the inside with inspiring and motivating employee internal communications that turn your people into brand ambassadors.

Once we’re under the skin of your brand, we then plan, design and produce brilliant creative marketing campaigns that really get your customers talking, fully supported and embraced by your people. It’s a win win situation – customers have a consistent, fantastic brand experience delivered by informed and motivated employees.

Contact: T: +44 (0)117 962 1534 (Bristol) T: +44 (0)20 3828 7600 (London) E: hello@synergycreative.co.uk W: www.synergycreative.co.uk

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SPONSORS

BRONZE TouchCast is a video communication and collaboration technology helping teams talk to each other more effectively. Working with global clients including Accenture, Unilever and Pfizer, our aim is to restore human connection to HR and employee communications by improving understanding and engagement, to deliver better results.Our range of products restore face-to-face contact through video but with the added ability to include graphics, documents, images, web pages, even other videos INSIDE the video at the touch of a button. It is a ground-breaking, yet simple to use, communications medium called Smart Video.TouchCast lets you and your team create broadcast quality interactive videos from your desk, streamed either on-demand as a recording or live in real-time, transforming communications such as team updates, presentations, even town-hall meetings. And with powerful analytics, you can understand how each piece of communication worked, to help you make better business decisions.Visit TouchCast at stand 15 and have a demo to see how Smart Video could transform your employee and internal communications today.

Contact: Nick D’Arcy T: 020 7686 9390 E: nick.darcy@touchcast.com W: www.touchcast.com

There’s a revolution happening in the workplace. The old way of top-down command and control just doesn’t work anymore and is failing businesses and individuals. To succeed, the relationship between employer and employee must change. Totem is the mobile first employee engagement app on a mission is to drive this change.

Everything in Totem is focused on giving employees the autonomy and information they need to be active and engaged players in their organisations. The newsfeed says to every team member that they can be an author, not just a reader. The Kudos recognition system says they can recognise, not just be recognised. The data dashboard says they can impact metrics, not just be measured by them. Totem helps reset the relationship between employees and their business, to drive genuine emotional engagement and ownership.

Contact: Rosie Day T: 0203 780 8774 E: rosie@play-consult.co.uk W: www.totem.team

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BUILDING BRANDS FRO THE INSIDE

We work with our clients to help p them meet the challenges of their businesss. We do this by developing engagement stra ategies that innovate and inspire, but more importantly drive business forward.

Contact sarah.harrison@instinctif.com

EBM GROUP EVENTS 12 JUL 2018

20 SEP 2018

CUSTOMER ENGAGEMENT TRANSFORMATION CONFERENCE THURSDAY 12TH JULY 2018

EVOLUTION OF WORK CONFERENCE THURSDAY 20TH SEPTEMBER 2018

12/13 NOV 2018

13 FEB 2019

CUSTOMER ENGAGEMENT SUMMIT MONDAY 12TH & TUESDAY 13TH NOVEMBER 2018

FUTURE OF THE CONTACT CENTRE CONFERENCE WEDNESDAY 13TH FEBRUARY 2019

www.ebm.media Live events proudly organised by Engage Business Media Ltd

20 SEP 2018

INTERNAL COMMUNICATIONS CONFERENCE THURSDAY 20TH SEPTEMBER 2018

01

CUSTOMER ROBOTICS AND AI CONFERENCE

OCT 2018

MONDAY 1ST OCTOBER 2018

12

ENGAGE AWARDS 2018

NOV 2018

MONDAY 12TH NOVEMBER 2018

13

CX MARKETING SUMMIT 2019

JUN 2019

THURSDAY 13TH JUNE 2019