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EVOLUTION OF WORK

OFFICIAL EVENT GUIDE

15 SEPTEMBER 2017 CONFERENCE VICTORIA PARK PLAZA I LONDON

HOW TECHNOLOGY IS HELPING REVOLUTIONISE THE WAY WE WORK PLATINUM SPONSOR

BRONZE SPONSOR

GOLD SPONSORS

ORGANISED BY:

EvolutionOfWork.com @EngageEmployee #EngageConferences


The all-in-one platform built speciďŹ cally for internal communicators. Poppulo equips communicators with the solutions needed to align and engage employees through better internal communications.

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Global HQ: +353 21 242 7277 • US HQ: +1 781 443 7600


WELCOME

THE TEAM Steve Hurst Editorial Director E: steve.hurst@ebm.media T: 01932 506 304 Nick Rust Sales Director E: nick.rust@ebm.media T: 01932 506 301 Katie Donaldson Marketing Executive E: katie.donaldson@ebm.media T: 01932 506 302 Robert Cox Sponsorship Sales E: rob.cox@ebm.media T: 01932 506 308 James Cottee Sponsorship Sales E: james.cottee@ebm.media T: 01932 506 309 James Major Sponsorship Sales E: james.major@ebm.media T: 01932 302 110 Alex Webb Sponsorship Sales E: alex.webb@ebm.media T: 01932 506 303 James Hitchinson Sponsorship Sales E: james.hitchinson@ebm.media T: 01932 506 305 Dan Skinner Membership Sales E: dan.skinner@ebm.media T: 01932 506 307

WELCOME A very warm welcome to our first Evolution of Work Conference. Building on the success of a roster of successful employee engagement events, today’s CPD accredited conference will bring into sharp focus the challenges and opportunities facing our rapidly changing workforce in a fast evolving workplace environment Technology is having a profound impact on the way we work and also our expectations of what work has to offer – and new technologies impacting on our working environment, such as robotics and Artificial Intelligence, are constantly evolving. Against this backdrop of rapid technology-driven change in the workplace the human condition remains and the culture of an organisation and the way it interacts with its people and its customers is arguably more important now than ever before. Organisations must also grapple with the challenges that come from an increase in homeworking and the blurring of the lines between our work and our social lives. Our case study driven conference – running alongside our first Internal Communications Conference – will shine a light on the issues and challenges thrown up in a constantly changing world of work. Delegates will hear from organisations as diverse as Missguided, Public Health England, Merlin Entertainments, UCL, Land Registry, Anchor Homes, Twitter and the CIPD. They will learn how the traditional workplace is fragmenting – technology savvy millennials and digital natives will soon make up the majority of the workforce. The virtuous circle formed by highly engaged, motivated and well directed colleagues interacting across the business with increasingly sophisticated and demanding customers is the only sustainable way forward, and will remain a focal point for our activities. Our aim is for our delegates to leave this conference armed with all the tools and techniques and insight they need to implement effective and successful long term employee engagement strategies. Have a great day. Steve Hurst, Editorial Director

Dan Keen Membership Sales E: dan.keen@ebm.media T: 01932 506 306 Sabrina Clarke Finance Department E: finance@ebm.media T: 01932 500 103

EvolutionOfWork.com @EngageEmployee #EngageConferences EngageEmployee.com Evolution Of Work Conference is organised by Engage Business Media Ltd Join EngageEmployee.com (free membership) and receive Latest News and Features, Weekly Newsletter, Invitations to Directors Forums, Conferences, Summits, Webinars, Focus Groups and more. Nicholson House I 41 Thames Street I Weybridge I Surrey I KT13 8JG Company Registration No. 8636460

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Help your staff ge et energy smart By becoming a Smart Energy Employ yer you can help your staff to get their energy use under control and save on n energy costs. Smart meters are being offered to every household at no additional costt as part of a national upgrade upgrade. They arre helping households across Great Brita ain to get energy smart by making energ gy use visible and by bringing an end to estimated bills. This is a once in a generation upgrade e and employers have an important role e to play in encouraging their staff to bene efit from this new technology.

How you can get involved and become a Smart Energy Employer Get involved in the national movement and we will provide you with a badge you can use in corporate publications and on your organisation’s website. Some of the ways you can get involved: • provide information for staff about the benefits and how they can get one. We have a range of free posters, leaflets, and online resources for you to use • share video content on smart meters, how to use them and some energy saving tips. You can find lots of these on our website at smartenergyGB.org/ /s smartideas • offer your staff flexible working so they can be at home for the smart meter installation to take place • work with us to create an event or bespoke assets for your organisation

To find out more come visit us at stan nd 2, or visit smartenergyGB.org/ /e employers


CONTENTS

Visitor Information

4

Speakers

6-7

Event App

8

Sponsors

9

Agenda Summary

11

Floorplan

13

HALL 2 The Workplace of The Future

14 15

The Workforce of The Future

18

The Impact of New Technologies

19

Employee Recognition, Reward and Retention – Part 2

20

Focus Group

23

Sponsors

24-25

Disclaimer. While every effort has been made to ensure accuracy in the compilation of this publication, the Publishers cannot be held liable for errors and omissions. ©COPYRIGHT Engage Business Media Ltd. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by means, electronic, mechanical, photocopying, recording or otherwise, without prior consent in writing to the publisher.

Nicholson House, 41 Thames Street, Weybridge, Surrey, KT13 8JG

3

HALL 2

Employee Recognition, Reward and Retention – Part 1


VISITOR INFORMATION

CONFERENCE HOURS: 08:15 – 09.00

Registration & Coffee

09:00 – 10.25

Presentations

10.25 – 10.55

Coffee & Networking Break

10:55 – 13.25

Presentations

13:25 – 14:25

Lunch & Networking

14:25 – 15:40

Presentations & Focus Group

15.40 – 16.10

Coffee & Networking Break

16:10 – 17:30

Presentations

17:30 – 18.30

Drinks & Networking Party

18:30

Event Close

Refreshments: Delegate tea/coffee breaks and buffet lunch are included and will be served in the Conference Expo Hall on Lower Level 2 throughout the day. At the Drinks Networking Party at the end of the day a complimentary Beer/Glass of Wine is provided. • • • • •

Welcome and registration Morning Networking coffee break Lunch Afternoon Networking coffee break Drinks Networking Party

Cloakroom: There are free cloakrooms available for delegates. These are located on Lower Level 2.

Wi-Fi: There is complimentary visitor Wi-Fi access provided throughout the show. Please join the Network: Park Plaza Hotel Resorts.

Join the Conversation: @EngageEmployee #EngageConferences

First Aid: Please visit the registration desk on Lower Level 2 should you require assistance. Canvassers: The organisers reserve the right to remove anybody found distributing leaflets of any kind or unauthorised sales material at the show. Business Amenities: The Victoria Park Plaza hotel features all the services and amenities expected of top central London hotels. Guests enjoy a fitness centre, 24-hour room service, baggage storage, foreign currency exchange and an array of other first-class services. Travel: The venue is situated within walking distance of Victoria train, coach, bus and Underground stations.

@EngageEmployee

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1 2 3 4 5

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Big savings

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Endorsed by Government

Following HMRC’s consultation, there’s never been a better time to sign up. Like Cycle to Work and Childcare Voucher schemes, employees get to offset some of their salary in exchange for a brand new car.

A loved benefit

We have a five star independent Trustpilot rating and 97% of our drivers would recommend the scheme to their colleagues!

Greener than green

New cars are the greenest on the market with lower CO2 emissions. Plus, we offset the carbon for every Tusker car, making them carbon neutral.

Call 0333 4000 554, email hello@tuskerdirect.com or visit tuskerdirect.com/engage-employee to find out more.


SPEAKERS

6

Bruce Daisley

Alyson Fadil

Phil Dunk

Twitter

Missguided

River Agency

Caroline Anderson

Dr. Gorkan Ahmetoglu

Ruth Stuart

Land Registry

University College London

CIPD

Danielle Macleod

Tim Morton

Cathy Brown

Somebody Inside

INTOO UK & Ireland

Engage For Success


SPEAKERS

Emma James

Tony Vickers-Byrne

Claire Maugham

Merlin Entertainments

Public Health England

Smart Energy GB

Helen Walker

Alison Argall

Paul Hutchinson

Timebank

Tusker Direct

Sparks Grove

Ant Monger

Neil Taylor

Chris Lloyd

River Agency

Anchor

27partners

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EVENT APP

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DON’T MISS Networking drinks and refreshments a great way to end the day!

8


SPONSORS

THANK YOU TO OUR SPONSORS PLATINUM SPONSOR

GOLD SPONSORS

BRONZE SPONSOR

9


The world in

Culr.

Traditional feedback is dead. Bring Culr to your workplace with an award-winning feedback app that empowers people in real time.

Experience the power of Culr. Learn how organisations are re-energising employee engagement and talent management. 14:50–15:15 Paul Hutchinson (Head of Product, Sparks Grove; Founder, Culr) Chris Lloyd (27partner‫ݙ‬, CTO & Founder)


AGENDA SUMMARY 09:00

Chair’s Introduction: Cathy Brown, Executive Director, Engage For Success

THE WORKPLACE OF THE FUTURE 09:10

Keynote: Building a More Human Future of Work Ruth Stuart, Head of Strategy Development, CIPD

09:35

Land Registry Case Study: A Digital Voice for HM Land Registry’s People Caroline Anderson, Director of HR & Organisation Development, Land Registry

10:00

Merlin Entertainments Case Study: For the Love of Fun – The Rollercoaster Challenge of Communicating with a Global, Complex Workforce Emma James, Group Employee Engagement Manager, Merlin Entertainments

10:25

Coffee & Networking Break

EMPLOYEE RECOGNITION, REWARD AND RETENTION – PART 1 10:55

Missguided Case Study: Ripping up the Rule Book and Building Cultural Spirit Alyson Fadil, People Director, Missguided

11:20

Making Great Days at Work by Being Brave

11:45

Public Health England Case Study: Developing Compassionate Workplaces

Phil Dunk, CEO & Ant Monger, Head of Sales & Marketing, River Agency Tony Vickers-Byrne, Chief Adviser – Diversity and Inclusion and Staff Health and Wellbeing, Public Health England

THE WORKFORCE OF THE FUTURE 12:10

Smart Energy Employers: Why Engaging your Workforce with Sustainability Makes Sense Claire Maugham, Director of Policy and Communications, Smart Energy GB

12:35

Developing The Workforce for the Future, Today Tim Morton, Director, INTOO UK & Ireland

13:00

Twitter Case Study: Work Reinvented – Surviving a World of Work Under Pressure Bruce Daisley, EMEA Vice President, Twitter

13:25

Lunch

THE IMPACT OF NEW TECHNOLOGIES 14:25

Technology and the Entrepreneurial Revolution: Who will Thrive? Dr. Gorkan Ahmetoglu, Lecturer of Business Psychology, University College London

14:50

Building a Successful Feedback Culture

15:15

Anchor Case Study: The Changing Role of the Communications Professional

Paul Hutchinson, Head of Products, Sparks Grove & Chris Lloyd, CTO & Founder, 27partners Neil Taylor, Employer Brand and Digital Manager, Anchor

15:40

Coffee & Networking Break

EMPLOYEE RECOGNITION, REWARD AND RETENTION – PART 2 16:10

Timebank Case Study: Is Volunteering the Answer to Engaging Millennials? Helen Walker, Chief Executive, Timebank

16:35

Making Employees Happy Alison Argall, Business Development Director, Tusker Direct

17:00

The Case For Heart-Centred Leadership Danielle Macleod, Co-Founder, Somebody Inside

17:25

Chair’s Closing Remarks Cathy Brown, Executive Director, Engage For Success

17:30

Drinks & Networking

11


FLOORPLAN

Lower Level 2

Stage Stand 1

HALL 1

Stand 2

EXPO HALL

INTERNAL COMMUNICATIONS CONFERENCE

3 2

Stand 3

4

Catering

6

Stand 4

HALL 2

1 5

EVOLUTION OF WORK CONFERENCE

Stand 5

Registration To Lifts

Stand 6

Stage

Focus Group

FOCUS GROUP 14.25 - 15.25

Stairs to Reception

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CONFERENCE PROGRAMME 09:0009:10

HALL 2

CHAIR’S INTRODUCTION: Cathy Brown, Executive Director, Engage For Success

THE WORKPLACE OF THE FUTURE 09:1009:35

Keynote: Building a More Human Future of Work Ruth Stuart, Head of Strategy Development, CIPD The world of work is constantly evolving, with multiple trends shaping how, where and when we work. These changes may seem inevitable, but we are not bystanders. It is our actions and the decisions we make that will profoundly shape the future of work. In this presentation Ruth Stuart of the CIPD will explore how together we can build a more human future of work, benefiting individuals, businesses, economies and wider society.

HALL 1

Ruth is the Head of Strategy Development at the CIPD, the professional body for HR and people development. She is responsible for developing and evolving the CIPD’s long-term strategy and is passionate about creating a more human future of work. Ruth joined the CIPD in 2013 as Research Adviser for Learning and Development (L&D), focusing on the latest trends in L&D and transformational change. Prior to joining the CIPD Ruth held a number of roles within Tesco plc in both specialist L&D and generalist HR roles. Most recently she worked within organisation development, leading capability development within the commercial business function. Prior to this she gained experience as an HR business partner and in international talent and leadership development. She holds a first degree in politics and modern history, an MA in Human Resource Management and is a Chartered member of the CIPD.

09:3510:00

Land Registry Case Study: A Digital Voice for HM Land Registry’s People Caroline Anderson, Director of HR & Organisation Development, Land Registry Caroline Anderson, talks about how HM Land Registry uses blogs and online discussion to encourage robust and honest conversations between its board and staff. Genuine engagement requires open and two-way dialogue. However the rhetoric rarely matches the reality, and these conversations can become over managed with staff not feeling able to raise the topics that really matter to them. Following years of uncertainty, poorly managed change projects and a high turnover of board members staff morale was low and there was a lack of trust in senior management. Enter a new Chief Executive, the fifth in five years, willing to take a different approach and embrace digital communications in order to tackle staff concerns head on… Caroline will talk about HM Land Registry’s digital engagement journey, the impact it has had so far, the commitment needed from senior leaders to make it work, and why strong values underpin every conversation.

Caroline joined the HM Land Registry in December 2013 following a career in Local Government. Previously she was Human Resources Director for the London Borough of Hackney. She has substantial experience of operating at Board level including advising Board Chairs, Chief Executives, Directors, senior managers and politicians in a range of highly complex, politically sensitive and fast moving environments. Extensive experience of leading and delivering organisation and cultural change, transformation programmes, service redesign and the development and implementation of HR&OD infrastructure (polices, processes and systems). A keen advocate for staff engagement, succession planning and personal development, she led on the introduction of the first Apprenticeship programme at HMLR which initially resulted in the recruitment of 80 apprentices in 2014. Since then 465 apprentices have started their careers with HMLR Married with 2 grown up children Caroline’s newly rediscovered pleasures include holidays taken during term time to locations her children would hate and eating in restaurants that do not have a kids menu or high chairs!

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HALL 2 10:0010:25

CONFERENCE PROGRAMME

Merlin Entertainments Case Study: For the Love of Fun – The Rollercoaster Challenge of Communicating with a Global, Complex Workforce Emma James, Group Employee Engagement Manager, Merlin Entertainments Merlin Entertainments is all about delivering memorable experiences for our guests. But we also want our team to LOVE what they do, and our philosophy is that we do it all For the Love of FUN. With our team being so diverse, from ride operators to chefs to engineers, across 15 languages and worldwide, it can be tough to get a message across in a personalised manner, which suits our team member’s preferred method of communication. We will talk you through our challenges and our plans for the future – showing you how we plan to deliver memorable career journeys at Merlin.

10:2510:55

Coffee & Networking Break

EMPLOYEE RECOGNITION, REWARD AND RETENTION – PART 1 10:5511:20

Missguided Case Study: Ripping up the Rule Book and Building Cultural Spirit Alyson Fadil, People Director, Missguided With a global brand that has disrupted high street fashion and become the fastest growing online fashion retailer, Missguided is about to push the traditional ‘HR’ boundaries to be truly disruptive. Aly Fadil joined the business as their People Director. After a successful career disrupting the sofa market she’s moved to fashion. Her brief; to build organisational capacity for global domination, enhancing the brands entrepreneurial and creative spirit. Here Unicorns do exist! • • • •

Building a cultural spirit inside and out Allowing managers, the empowerment and ownership to lead their teams Setting structure avoiding policy Delivering a People proposition that is anything but corporate

Professional Experience Alyson is the People Director for Missguided, joining the organisation in April 2017. Prior to this, Alyson joined Sofaworks (formally CSL) in July 2012 as HR Director. Her role was leading its 1000 Sofaworkers through a transformational change programme that turns sofa retailing on its head. The transformation has included rebranding a well-established retail business, leading cultural change to a service centred proposition, recruiting a full executive team to assist with external investment and preparing the business to become an Omni- channel retailer.

15

HALL 1

After a fulfilling career in marketing, from running Client Director roles to leading her own agency, Emma James took a bold step into the world of Employee Engagement, taking on the role leading engagement strategy and initiatives with Merlin Entertainments. With a background in marketing communications to bring to the mix, employee engagement campaigns at Merlin are taking a turn for the more creative! Having been on the agency side, and now the client side, Emma also relishes the chance to work with agency experts but loves the chance to deeper dive into one organisation’s approach


HALL 2 11:2011:45

CONFERENCE PROGRAMME

Making Great Days at Work by Being Brave Phil Dunk, CEO & Ant Monger, Head of Sales & Marketing, River Agency Phil and Ant are going to be discussing how organisations can make great days at work by being brave. Being brave is tough though, it’s scary, what if making the leap doesn’t work? – can we still go back?? Even though the approach to work has shifted, and we understand more about what engagement means and its impact – why are so many organisations struggling to implement these changes in 2017? Well sometimes you’ve got to be bold, be first, try things, fail fast, learn and evolve. Ant and Phil will take you through the key steps required to #BeBrave, take a look how Recognition can fuel the personal journey up Maslow’s Hierarchy and share some success stories from River’s own clients and some of the world’s leading brands.

Ant’s career has straddled both sides of the customer / employee value chain, including seven years at Grass Roots, leading solution design across customer and employee programmes. Ant led the Coca-Cola, Coke Zone account while at AIMIA (Nectar) and has come full-circle back to the world of employee engagement with River, after starting his career with Talent Management publication, HR Grapevine. His hands-on client experience includes working with brands such as Visa, Virgin, Volkswagen Group, Bourne Leisure, Anne Summers and Oxfam. Ant is also an Advisory Board Member for the NSPCC and an active contributor to local and national Engage for Success groups.

11:4512:10

Public Health England Case Study: Developing Compassionate Workplaces Tony Vickers-Byrne, Chief Adviser – Diversity and Inclusion and Staff Health and Wellbeing, Public Health England Tony will talk about the development of a new Unit within Public Health England to take forward staff health and wellbeing programmes across PHE’s 74 sites, underpinned by the best practice in diversity and inclusion . The Unit will also have a major external focus, working with partners across all sectors to encourage all employers to invest in the health and wellbeing of their staff and to embrace the benefits of a diverse and inclusive workplace. Tony will also discuss the compassionate management social movement which he set up in 2016, which now includes Professor Sir Cary Cooper and Peter Cheese from the CIPD amongst its growing membership.

Tony has over 20 years’ experience at director level, primarily in the NHS, where he has also led on facilities and communications at the Royal Surrey County Hospital. Tony was HR Director at the Health Protection Agency for five years prior to moving to PHE in April 2013. Tony also chairs PHE’s Delivery Board on Health and Work, which has been set up to work with business, national and local government and the public sector to help employers improve the health of the 27 million adults in employment in England. Tony is also a member of NHS England’s Equality and Diversity Council, a lead mentor in Race for Opportunity’s mentoring circles and a member of the Civil Service schools mentoring programme. Tony is a Chartered Fellow of the CIPD and lives in Dorking in Surrey.

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HALL 1

Phil spent seven years at Maritz, working in various roles and gaining valuable experience in each. He left as an Account Manager in 1996 to join Motivforce, which was later to become Skybridge Euro RSCG. There he expanded his client experience with IBM on a global basis, General Motors within Europe, Pioneer, BT and Nortel to name a few. In 2002 Phil left Skybridge as an Associate Director to join River Marketing Limited as MD and lead a management buy-out in 2014. Since then he’s empowered Riverites to challenge the status quo and work with some brave clients who reap the benefits of trying something new. River’s clients include Jaguar Land Rover, Asda, Compass Group, Mercedes Benz, BP and Honda to name a few.


CONFERENCE PROGRAMME

HALL 2 THE WORKFORCE OF THE FUTURE

12:1012:35

Smart Energy Employers: Why Engaging your Workforce with Sustainability Makes Sense Claire Maugham, Director of Policy and Communications, Smart Energy GB Claire will be discussing: • •

Why it’s valuable for employers to engage their staff with sustainability at home How encouraging staff to get smart meters installed can support staff engagement and the broader goals of the organisation

HALL 1

Claire Maugham is responsible for media, policy and public affairs at Smart Energy GB, and has more than fifteen years’ experience in communications and campaigning. Until April 2011 she was Deputy CEO of the Centre for Cities urban economic think tank. She has held previous roles at the Equal Opportunities Commission, the Foreign and Commonwealth Office, and IBM.

12:3513:00

Developing The Workforce for the Future, Today Tim Morton, Director, INTOO UK & Ireland New business models, exponential advances in technology including an increased use of robotics, AI and augmented humans are just some of the disrupters businesses face today. Future success will be underpinned by the agility and ability of our people to evolve and develop the skills for tomorrow, today. And recognition that current leadership models may also need to shift. But where do you start and what’s the current gap? Join us where we will unveil our latest research examining how prepared our people are for what the future world of work holds. We will also share insight into how organisations can start to up-skill their people to ensure longterm success.

Tim is the Director at INTOO UK & Ireland and is responsible for ensuring the solutions we provide to our customers exceed all expectations. With over 16 years working in the careers and talent space, Tim combines his experience, knowledge and connections to create innovative solutions that deliver real benefit to individuals and value to organisations. He’s passionate about helping organisations, leaders and people navigate periods of change effectively, emerging stronger and more successful.

13:0013:25

Twitter Case Study: Work Reinvented – Surviving a World of Work Under Pressure Bruce Daisley, EMEA Vice President, Twitter Modern work is frying our brains. We’re working longer and harder than ever before and it’s starting to feel overwhelming. The number of people reporting feeling exhausted has doubled in the last 20 years. So what can we do – collectively and individually to improve our working lives?

Bruce Daisley is the EMEA Vice President of Twitter. He joined the company in 2012 having previously ran Google’s display business. At Google Bruce had responsibility for YouTube and display advertising. He has also worked at Emap/Bauer and Capital Radio. Previously New Media Age recognised Bruce as having made the Greatest Individual Contribution to new media in the UK. in 2015 he was voted Individual of the Year in The Drum’s Social Media rankings. He runs a podcast “Eat Sleep Work Repeat” on work culture which has featured in the iTunes top business podcasts since its launch at the start of 2017.

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HALL 2 13:2514:25

CONFERENCE PROGRAMME

Lunch

THE IMPACT OF NEW TECHNOLOGIES 14:2514:50

Technology and the Entrepreneurial Revolution: Who Will Thrive? Dr. Gorkan Ahmetoglu, Lecturer of Business Psychology, University College London This talk reflects the notion that technological progress has triggered an entrepreneurial revolution. That is a double edged sword. Who are the winners and the losers? What is the psychological and behavioural implication on employees, entrepreneurs, and corporates? The question is no longer about whether we need to be more innovative; it is how we can compete on innovation. There is no shortage of opinion, but what does the data and science say? This session reveals the key insights we can draw from the science of entrepreneurship that helps us understand how to facilitate disruptive (and incremental) innovation.

14:5015:15

Building a Successful Feedback Culture Paul Hutchinson, Head of Products, Sparks Grove & Chris Lloyd, CTO & Founder, 27partners 27partners (a creative consultancy with a specialisation in talent management technology) and Sparks Grove (a consultancy that cultivates growth for clients by designing and building meaningful human experiences), combined to design, build and manage a 360 feedback revolution delivered via a bespoke application called Culr at one of the world’s largest fast food retailers. Paul Hutchinson (Head of Product, Sparks Grove) and Chris Lloyd (CTO & Founder, 27partners) will describe the journey of understanding the client’s needs, coming up with a plan to address them head on and delivering the solution through innovative technology, whilst changing company culture and habit at the same time. Paul is Head of Product at Sparks Grove, London. Having spent 9+ years in management consulting, Paul is now part of the founding Sparks Grove leadership team in London, helping clients build consumer-grade products for the corporate environment. His experience includes leading a digital transformation project at a global media business and founding a corporately-backed startup looking to change process of performance feedback forever. Chris founded 27partners in 2012 to address a need in the market for a full service, technology agnostic consultancy within the enterprise communications space. His current focus is on the design and implementation of solutions that work with the existing environments and specific needs of enterprise customers. 27partners provides consultancy to help customers understand the direction of the market and describe how various media solutions could fit into their talent management plans.

19

HALL 1

Dr. Gorkan Ahmetoglu is a Lecturer of Business Psychology at University College London (UCL) and the co-founder of Meta Profiling Ltd. He has previously held the positions of Director of Management and Entrepreneurship, Director of Digital Entrepreneurship, and Director of Consumer Behaviour at Goldsmiths, University of London. He has also taught at London’s City University and Heythrop University. Gorkan is the author of Personality 101, the editor of the Wiley Handbook of Entrepreneurship, and has published numerous articles and reviews in leading academic journals as well as authored in Harvard Business Review and Management Today. Dr Ahmetoglu is a leading expert in psychological profiling and assessment and a business adviser and speaker in the areas of entrepreneurship, consumer decision-making, and marketing strategy. He is also an associate to Harvard’s EFL Global. Gorkan consults to global organisations and the UK government, and frequently appears in media as expert adviser.


CONFERENCE PROGRAMME 15:1515:40

HALL 2

Anchor Case Study: The Changing Role of the Communications Professional Neil Taylor, Employer Brand and Digital Manager, Anchor Join this case study to discover: • • • •

The business drivers that led Anchor to launch a social network for employees What we’re learning about the changing role of the communications professional in this space The measurable benefits we’re seeing to engagement and communication Keys to success – our top tips

HALL 1

Neil is a digital communications and employee engagement specialist with a background in TV and multimedia content production. He is the Employer Brand and Digital Manager at Anchor, England’s largest not-for-profit provider of housing and care for the elderly. Neil has worked across HR, Communications, Production and Development roles at the BBC, ITV and RDF Media. He’s focussed on delivering digital solutions to the challenges of employee engagement and recruitment. He’s passionate about the role enterprise social media plays in giving employees a voice and the benefits this can bring.

15:4016:10

Coffee & Networking Break

EMPLOYEE RECOGNITION, REWARD AND RETENTION – PART 2 16:1016:35

Timebank Case Study: Is Volunteering the Answer to Engaging Millennials? Helen Walker, Chief Executive, Timebank Not only is the workplace changing, it’s changing faster than ever before. A generation that has grown up using mobile computing, networking and collaboration tools is entering the workforce. They are quick to grasp concepts such as remote working and reduced face-to-face time in the office. Research suggests that they are driven by open communication, a great company culture, involvement with causes and achieving purpose and fulfilment. But as the numbers of employees working remotely increases, they may feel isolated and detached. Building and sustaining engagement has never been so important. The benefits of employee volunteering are well documented: it helps staff develop leadership, decision-making and negotiation skills. It builds teams, boosts morale and improves staff retention. Quite simply, engaged employees are happier, work harder and stay longer. The volunteering charity TimeBank has worked with companies as diverse as EE, Google, Balfour Beatty, CEB and The Telegraph to create effective and impactful employee volunteering programmes. The charity’s Chief Executive Helen Walker will discuss how using a charity broker that takes care to understand your company, your specific needs and what you want to achieve is key to using volunteering to create committed, motivated and productive workforces. Helen Walker is Chief Executive of TimeBank, a national volunteering charity that aims to make volunteering part of the fabric of everyday life and a rewarding experience for everyone involved. The charity specialises in mentoring projects that tackle complex social issues. It also takes an innovative approach to employee volunteering, helping employees develop leadership, decision-making and negotiation skills and companies to build effective teams, engage staff and improve retention rates. Before joining TimeBank in 2008, Helen was Director of Fundraising at the military charity SSAFA and was previously Head of Fundraising at Hospitality Action, the benevolent association for the hospitality industry. Brought up on the Isle of Man, Helen now lives in East London. She studied for a degree and M.Phil at the London School of Economics before joining the School of Oriental and African Studies as Briefing Officer. Helen is passionate about volunteering as an effective intervention to tackle complex social issues and believes that great volunteering can transform the lives of both volunteers and beneficiaries by building stronger, happier and more inclusive communities. She was inspired to work in the voluntary sector after volunteering as a Trustee of a small charity funding a school for deaf children in Tanzania.

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HALL 2 16:3517:00

CONFERENCE PROGRAMME

Making Employees Happy Alison Argall, Business Development Director, Tusker Direct Tusker is on a mission to make employees happier. Ali will be talking about how a Car Benefit Scheme can do just that. She will be looking at the power of benefits in attracting, engaging and retaining the right employees. Focussing on three case studies, Ali will be showcasing best practices for motivating and retaining employees through valued benefits and salary sacrifice car schemes. The presentation will include some key stats and outcomes from our customers live schemes and will explain why car benefit schemes work so well for both employers and employees. Proven to reduce employee turnover, Tusker’s Car Benefit scheme offers employees a reason to join and a reason to stay with your company, and at no cost to you. With 13 years of experience at Tusker, Alison is a lady of rare abilities and was a key part of the team to first launch salary sacrifice car schemes to the market place in 2008. Since then she has been instrumental in the implementation of over 350 salary sacrifice car schemes; utilising her encyclopaedic knowledge to generate the best benefit opportunities for our customers.

The Case for Heart-Centred Leadership Danielle Macleod, Co-Founder, Somebody Inside All too often the heart is ruled out in leadership. Leaders are taught to ‘keep it commercial’, ‘drive results’ and ‘hit the numbers’. In this thought provoking presentation, Danielle will argue the case for why Heart Centred Leadership can deliver all of those things and more… And in case you’re thinking it’s all about to get soft and fluffy, think again… Imagine instead whether you could have an organisation with excellent results, less grievances, less disciplinaries and a whole lot more stretch and challenge. Who wouldn’t want that? Danielle worked with Sky for 11 years, latterly as Customer Service Director and Director of Service Operations with responsibility for over 8000 call centre advisors in the UK, India and Bulgaria. During her leadership, NPS doubled and Sky was consistently Number One across all products according to Ofcom. Having been an ambassador for Women in Leadership throughout her time at Sky, Danielle recently decided this was where she wanted to devote her attention. She left Sky in March, setting up Somebody Inside with her co-partner, Nic Conway, a business that works with women from all walks of life to help them find their authenticity and create the life they long for.

17:2517:30

Chair’s Summary Cathy Brown, Executive Director, Engage For Success As the Exec Director for Engage for Success I engage and energise audiences around business change, leadership and innovation. I passionately believe that helping people find a better way to work can make a big difference to people’s lives, their organisations and ultimately to the country. Engage for Success is a social movement committed to releasing the capabilities of employees to improve performance, instigate growth and enhance wellbeing. It operates across the public, private and third sectors and enjoys significant Government support. As director for Engage for Success, I have wide ranging experience across the public, private and third sectors in raising awareness and providing practical guidance to organisations looking to improve employee engagement. With a background in delivering strategic transformation programmes for a FTSE 100 company, I recognise the importance of values, good management practices, authentic leadership and the ability to listen in creating environments where people can bring the best of themselves to work every day.

17:30

Drinks & Networking

21

HALL 1

17:0017:25


EBM GROUP EVENTS 13

CUSTOMER ENGAGEMENT SUMMIT

NOV 2017

MONDAY 13TH NOVEMBER 2017

MONDAY 13TH NOVEMBER 2017

29

CUSTOMER ROBOTICS AND AI DIRECTORS FORUM

FUTURE OF THE CONTACT CENTRE CONFERENCE

15

THURSDAY 22ND FEBRUARY 2018

MAR 2018

CX MARKETING SUMMIT 2018

EMPLOYEE ENGAGEMENT SUMMIT

12

CUSTOMER ENGAGEMENT TRANSFORMATION CONFERENCE

26

ENGAGE FOCUS GROUPS

13

2017 ENGAGE AWARDS

NOV 2017

22

SEP 2017

FEB 2018

03 MAY 2018

TUESDAY 26TH SEPTEMBER 2017

WEDNESDAY 3RD MAY 2018

www.ebm.media Live events proudly organised by Engage Business Media Ltd

NOV 2017

JUL 2018

THURSDAY 29TH NOVEMBER 2017

THURSDAY 15TH MARCH 2018

THURSDAY 12TH JULY 2018


FOCUS GROUP

Reward Versus Recognition: The Opportunities and the Challenges Phil Dunk, CEO & Ant Monger, Head of Sales & Marketing, River Agency

Phil Dunk

Ant Monger

River Agency

River Agency

BOOK NOW

JOIN THE GROUP AND DISCUSS... We’ll discuss and share our views, experience and insight for the future on… •

What different organisations mean by Reward and Recognition

What really works best and for what situation?

How to combine the two and when they should be separated?

What does the neuroscience say about recognition and reward?

Difference between recognition, appreciation and nomination

Types of reward; coin, time, experience, individual, shared

The pros and cons of linking recognition to values

Should recognition be audited / controlled?

FOCUS GROUP SESSION TIME

14.25 - 15.25

POWERED BY If you haven’t already booked your place, you can do so using your Networking Event App. Alternatively, please contact an EBM member of staff or arrive in plenty of time before the session starts. All places are on a first come first serve basis and we advise you to book early as places are very limited.

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SPONSORS

P L AT I N U M Poppulo is a pioneering global internal communications software company working with many of the world’s biggest and most successful companies and organizations. With its HQ in Cork and offices in Boston, the company previously known as Newsweaver has created the world’s first all-in-one software and services platform built specifically for employee communicators, to enable easy measurement of the impact of communications across multiple digital channels – email, intranet, video and enterprise social networks. Poppulo’s mission is to create innovative products and services that make companies great by releasing the power of their people and putting Internal Communications at the heart of organisations. T: +353 21 242 7277

GOLD 27partners and Sparksgrove drive cultural and digital change in organisations using forward thinking and accessible digital technology. Together they help their customers to build meaningful human experiences rooted in foresight and insight. They value agility, measurement, learning, and adaptation over the one perfect solution. It's their ultimate aim to support individuals, teams and organisations with digital transformation to drive cultural change and increase engagement across relevant communities. Owen Shackman - Sales Manager T: +44 (0) 20 8133 7027 E: owen.shackman@27partners.com W: www.27partners.com W: www.sparksgrove.com

GOLD INTOO UK & Ireland is a talent management business committed to helping organisations create environments where talent really thrives, true potential is realised and business results are achieved. We’re passionate about careers. We believe that supporting employees to develop their careers in an ever-changing organisational landscape is what ultimately drives long-term business success. We combine our creativity, deep expertise and extensive experience to partner with companies to develop the potential of their people, transform performance and transition skills as business needs evolve. We focus on high-touch personalised solutions, putting the individual and the organisation at the centre of everything we do; building our programmes around needs and desired outcomes. Our areas of expertise include coaching, mentoring, career development, change management and outplacement. Contact person: Tim Morton T: +44 (0)808 164 2220 E: getintouch@intoo.com W: www.intoo.com

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SPONSORS

GOLD We are River. The very reason we exist is to make great days at work for our clients, their employees, their customers – and ourselves! After all, we spend more time at work than anywhere else, so it should be purposeful, energising, challenging, rewarding and fun. The sad thing is, for most people, it isn’t. Happier healthier employees, work better, stay longer, and provide better service that directly impacts profitability through increased customer loyalty. We combine engagement expertise with leading technology providing tailored solutions for all our great clients across our key services: Reward & Recognition, Employee Voice, Insight, Communications and Live events. Contact: Anthony Monger T: 01452 904300 M: 07765 394 684 E: Anthony.monger@riveragency.com W: www.riveragency.com

GOLD Smart Energy GB is the voice of the smart meter rollout. It’s our task to help everyone in Great Britain understand smart meters, the national rollout and how to use their new meters to get gas and electricity under control. W: www.smartenergygb.org

GOLD Hello. We’re Tusker, The Car Benefit People and we’re on a mission to make employees happier through cars. We do this by offering our ground-breaking Car Benefit Scheme. It means employees get a brand new car, save money and they don’t have to worry about the hassles and extra expense of running a car (from servicing to insurance). As a result, you get happier employees and it doesn’t cost you a penny to set up and run. The scheme is completely carbon-neutral, so it supports your green agenda too! To find out more about our clever car scheme, visit us on stand 4. E: hello@tuskerdirect.com

BRONZE Interact is one of the fastest growing intranet software companies and has been profitable every year since inception. Interact has built a solid reputation for both product excellence and outstanding customer service. Organisations using Interact Intranet report improved efficiency, greater productivity, increased employee engagement, better decision-making and cost savings. Interact is headquartered near Manchester, UK and has offices in New York & San Francisco, USA and Sydney, AUS. W: www.interact-intranet.com

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Engage Business Media’s third annual Employee Engagement Summit, held in April 2017 with a new record attendance of 500, is being universally acclaimed by delegates, sponsors and speakers as a roaring success as the Summit firmly establishes itself as the biggest and best of its kind in Europe. From a scintillating scene setting opening keynote on the very purpose of work from former Employment Relations minister Jo Swinson, to packed focus group sessions, to more than 20 case study presentations from organisations as diverse as Harrods, Thomson Reuters, Heathrow Airport, the NHS, Vodafone, LV= and the Civil Service, the Summit had something for everybody. The scene is now set for our fourth Annual Employee Engagement Summit taking place on 3rd May 2018 – it’s definitely a date for your diary!

ORGANISED BY:

2017 SPONSORS AND EXHIBITORS


EUROPE'S BIGGEST EMPLOYEE ENGAGEMENT EVENT

EmployeeEngagementSummit.com @EngageEmployee #EngageSummits

2017 SPONSORS AND EXHIBITORS

Profile for Engage Business Media

2017 Evolution of Work Conference  

A very warm welcome to our first Evolution of Work Conference. Building on the success of a roster of successful employee engagement events,...

2017 Evolution of Work Conference  

A very warm welcome to our first Evolution of Work Conference. Building on the success of a roster of successful employee engagement events,...

Profile for cenict