My CelinaH20

The City of Celina has introduced a new Customer Portal, MycCelinaH2o.com, enabling water customers to access their water usage data online from anywhere.

To create an account, customers need their most recent bill, account number, security token, and customer name, which are exactly as they appear on the bill. Step-by-step instructions are provided to assist with the account setup process.

This innovative portal offers several key features to help customers track and monitor their water usage. Users can view detailed water usage by year, month, day, or hour and compare it to weather and rainfall data in an easy-to-read chart. This comprehensive overview empowers customers to understand better and manage their water consumption.

Among the portal’s standout features are the customizable alerts. High Usage Alerts allow users to set alarms to monitor daily, multi-day, or billing cycle flow, helping to keep overall usage in check. Additionally, the Vacation Alarm notifies users via email if there is unexpected water flow while they are away, providing peace of mind and preventing potential issues.

Customers can also choose alert recipients, setting alarms to email a friend, family member, or caretaker who can address any issues in their absence. This added flexibility ensures that water usage is monitored effectively even when the primary account holder is unavailable. The City of Celina aims to enhance water management and customer satisfaction by offering these advanced monitoring tools.

SCAN TO VIEW THE RESIDENT DASHBOARD

This interactive dashboard allows residents to learn more about City of Celina services for your specific address.

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