Enhancing Knowledge Management Under Strategy 2020—Final Report on Specific Activity Indicators

Enhancing Knowledge Management Under Strategy 2020: Plan of Action for 2009–2011 —Final Report as of July 2011

Knowledge Management Center Regional and Sustainable Development Department

ENHANCING KNOWLEDGE MANAGEMENT UNDER STRATEGY 2020: PLAN OF ACTION FOR 2009–20111 —FINAL PROGRESS REPORT OF 31 JULY 2011 Outcome Target Specific Activity Indicator First Pillar Statement: The Knowledge Focus in ADB's Operations is Sharpened At the regional level, Done: 2011  An E-library hosting knowledge ADB is increasingly products that are indexed and recognized as a lead searchable is launched. (DER) policy advisor, notably More, every  TA reports contain information on through the knowledge year knowledge management and agenda that its TA for communication. (Special study by research and national consultant. RSDD-KM) development Done: 2010  Taxonomies, templates, and guidelines advances. for branding and publishing, as well as use of metadata, are prepared or finalized, then disseminated through the knowledge management coordinators, for use by authors. (DER) Done: 2010

More, every year

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 A timetable for digitization of publications, e.g., books, significant papers, from 1966 is established and the process is launched, with care to add metadata to increase searchability, make intellectual patrimony more widely available, and enhance its intellectual equity. (DER)  Channels for marketing and distribution of knowledge products are expanded, enhanced, and monitored to build additional relationships and help increase exposure among key stakeholders, opinion makers, and academic institutions. (DER)

Rating of Progress in Adoption Partly Adopted – DER is finalizing an agreement with OECD on the establishment of an ADB branded E-library by the end of 2011. Once in place, the E-library will increase the accessibility and searchability of ADB's electronic content.2 Fully Adopted – In Q4 2010, RSDD-KM launched the special study to ascertain the uptake of this activity. In Q2 2011, RSDD-KM completed the Study of Information on Knowledge Management and Communication in CPSs, RRPs, and TA Reports, available at www.adb.org/publications/studyinformation-knowledge-management-and-communication-cpss-rrps-and-ta-reports.

Fully Adopted – In Q4 2010, DER shared guidelines for branding and publishing with all heads of departments and focal points for publishing. Publishing templates are available upon request. In Q4 2009, in support of this activity, RSDD-KM conducted a presentation on Facilitating Document Access with Meta Tags, available at www.scribd.com/doc/82509280/facilitating-document-access-with-metatags. In Q4 2010-Q1 2011, RSDD-KM completed the Study of ADB's Knowledge Taxonomy, available at www.adb.org/publications/study-adbs-knowledge-taxonomy. Findings from the study can be used to improve user guidelines for the rollout of eStar Phase 2 in 2011 in collaboration with OIST. Not Adopted – DER does not have the financial nor human resources in place at this time to digitize past publications.

Fully Adopted – In 2010, DER began to tap social media for knowledge dissemination. It beefed up the content of ADB's YouTube account, available at www.youtube.com/user/asiandevelopmentbank and first opened in 2008, by hosting two worldwide video contests, i.e., on water and climate change.

Supporting the 22 ADB-wide e-newsletters sent to targeted audiences, DER launched ADB's Facebook account, available at www.facebook.com/asiandevbank, in Q2 2010 and Twitter account, available at twitter.com/adb_manila, in Q1 2010 to increase the outreach of news and knowledge products. DER announced the uploading of 340 documents on Scribd, a social media website for publishing large files as e-books. ADB's Scribd channel, available at www.scribd.com/asiandevelopmentbank, now offers more than 30,000 users an easier access to ADB publications. Distributors are being updated and expanded based on synergistic marketing

This progress report complements diagnostic tools that ADB employs to answer the question: Is ADB managing knowledge better? Since 2005, survey findings have been benchmarked annually against the eight recognized MAKE (Most Admired Knowledge Enterprises) knowledge performance dimensions. All reports are available at www.adb.org/documents/series/assessment-adbs-knowledge-management-implementation-framework. Since 2008, the MAKE Survey informs the annual Development Effectiveness Review, available at www.adb.org/documents/series/development-effectiveness-review. However, the number of dimensions is limited and the MAKE Survey focuses on knowledge management. In Q2 2010, RSDD-KM introduced the biennial Learning for Change Survey, a new diagnostic tool that encompasses organizational learning and deepens understanding of progress toward creating and sustaining a learning organization. A report on the findings of the first Learning for Change Survey, available at www.adb.org/publications/2010-learningchange-survey, was finalized in Q4 2010.

In Q4 2010, RSDD-KM published the ADB Sustainable Development Timeline brochure, available at www.adb.org/publications/adb-sustainable-development-timeline, which catalogs major sector and thematic landmarks in ADB's journey of promoting sustainable development in Asia and the Pacific. To harness the power of electronic media and further showcase ADB's knowledge agenda, RSDD-KM then made plans to build an interactive multimedia platform based on the timeline to enable users to navigate through linked and highly-dynamic menus and submenus that will direct them to collections of multimedia material anchored by the timeline, e.g., interviews, sounds, B-roll, animations, graphics, archival footage, etc. In Q2 2011, the timeline was enriched by a record of major world events on the subject of sustainable development since 1945; ADB historical milestones since 1966; and critical decisions, events, and activities of ADB-hosted CoPs since 2000. (These were prepared to contextualize and counterpoint the ADB Sustainable Development Timeline.) Work on the platform began in Q4 2010 and will be completed in Q4 2011.

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Outcome

Target

Done: 2011

At the country level, CPSs guide mediumterm operational programming with a focus on results and development effectiveness.

More, every year

Specific Activity Indicator

 A world-class translation system is adopted and introduced with associated training to retool, upgrade, and expand current practices, with emphasis on flow management of journalistically written summaries that where possible coincide with book releases. (DER)  CPSs contain information on knowledge management and communication. (Special study by national consultant. RSDD-KM)

More, every year

 CPSs state in which sector(s) ADB considers itself a key knowledge partner in the donor community.

(Special study by national consultant.

RSDD-KM)

Done: 2010

 ADB assesses the strategic fit of the knowledge products and services extended by RMs and local demand for knowledge solutions. (Questionnaire to RMs. RSDD-KM)

At the project or TA level, key documents embody quality, knowledge, and innovation.

More, every year

 RRPs contain information on knowledge management and communication. (Special study by national consultant. RSDD-KM)

More, every year

 TA reports contain information on knowledge management and communication. (Special study by national consultant. RSDD-KM)

Done: 2010

 New sector peer review process implemented in ADB for the preparation of RRPs and TAs. (SPPI, RSDD)

Rating of Progress in Adoption capabilities, among other factors. Dissemination lists are being drawn so that recipients can be targeted by sector, geography, institution, etc. Also in support of this activity, in Q1 2011, RSOD established in RSDD the Knowledge Sharing and Capacity Development Center, which aims to structure and deliver knowledge sharing initiatives, and the information systems that support them, in ADB and its DMCs. Fully Adopted – ADB's translation framework, adopted in 2007, is currently undergoing review. Under this framework, ADB translates selected documents into up to 26 languages.

Fully Adopted – In Q4 2010, RSDD-KM launched the special study to ascertain the uptake of this activity. In Q2 2011, RSDD-KM completed the Study of Information on Knowledge Management and Communication in CPSs, RRPs, and TA Reports. In support of this activity, in Q3 2010, RSDD and SPD issued a memorandum to encourage RDs to continue utilizing myADB as the repository of key sector, thematic, and other assessments that feed preparation on CPSs. (They include economic analyses, poverty analyses, gender analyses, environmental assessments, private sector assessments, priority sector diagnostics and analyses, and risk assessments and risk management plans covering governance priorities.) This is helping unbundle, but not delink, underlying work that informs a CPS. Fully Adopted – In Q4 2010, RSDD-KM launched the special study to ascertain the uptake of this activity. In Q2 2011, RSDD-KM completed the Study of Information on Knowledge Management and Communication in CPSs, RRPs, and TA Reports.

Fully Adopted – In Q3 2010, through BPMSD, RSDD-KM sent the questionnaire to ascertain the strategic fit to RMs and ROs ahead of the Country Directors' Forum held in ADB's headquarters on 30–31 July 2010. The survey ascertained what ADB knowledge products in-country audiences request from RMs and ROs. In Q4 2010, RSDD-KM completed the report, titled Survey of Demand for ADB Knowledge Products Through Resident and Regional Missions, available at www.adb.org/publications/survey-demand-adb-knowledge-products-through-resident-and-regionalmissions.

Fully Adopted – In Q4 2010, RSDD-KM launched the special study to ascertain the uptake of this activity. In Q2 2011, RSDD-KM completed the Study of Information on Knowledge Management and Communication in CPSs, RRPs, and TA Reports. In parallel to this, in Q2 2010, RSDD-CC finalized a study on Using Operational Communications to Strengthen Climate Projects. It suggests there is ample room for that. Opportunities to strengthen on operational communications in other sectors and themes likely abound. The results of the Study of ADB's Knowledge Taxonomy can raise awareness of the need to deliver knowledge-based products and services in support of this activity.

Fully Adopted – In Q4 2010, RSDD-KM launched the special study to ascertain the uptake of this activity. In Q2 2011, RSDD-KM completed the Study of Information on Knowledge Management and Communication in CPSs, RRPs, and TA Reports. The conclusions and recommendations of RSDDCC's study of Q2 2010 on Using Operational Communications to Strengthen Climate Projects are relevant to TA projects too.

Fully Adopted – Pursuant to a meeting organized by RSDD and SPD in Q2 2010 and attended by CoP Chairs, new sector peer review procedures were developed and are being applied under the Streamlined Business Processes. Depending on the CoP, these rely on standardized forms and/or informal meetings. In Q2 2010, SPD issued guidelines on the peer review process for loan delivery, based on the principle of seeking inputs from qualified CoP members who will be appointed at the concept stage, follow the process to its completion, and be recognized for their inputs. (Separate 3

Outcome

Target

Specific Activity Indicator

Second Pillar Statement: The Communities of Practice are Empowered CoPs become an Done: 2010–  The capacity of CoPs is built in terms integral part of ADB's 2011 of staff positions in direct support of business processes. their operational and administrative activities. Baseline year: 2009 (BPOD) All, every year  CoPs conduct regular selfassessments of effectiveness, including assessments of the CoP convenor, as part of annual sector and thematic reports. Baseline year: 2010 (CoPs) Every year  A Forum on Learning and ADB's CoPs: Learning, Sharing, and Doing Together is held. (RSOD, RSDD-KM)

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Done: 2010– 2011

 Sector and thematic websites are revamped and updated with links to relevant information in ADB. (RSDDKM)

Every year, at the start

 Supervisors are instructed and ensure that institutional initiatives in CoPs are assessed in performance reviews and included in work planning. (BPHR)

Rating of Progress in Adoption instructions deal with specific cross-departmental review by COSO, CTL, ERD, IED, OGC, OREI, and RSDD.) A database of peer reviewers for CPSs and loan products is also being maintained by RSDDKM in collaboration with OIST. Fully Adopted – In 2010–2011, 15 additional staff positions were allocated to strengthen the capacity of CoPs. Fully Adopted – Self-assessments are included in the annual sector and thematic reports that CoPs submitted from Q4 2009, eight of which had been delivered as of Q2 2011. Triennial sector and thematic reports due in Q1–Q2 2011 are being prepared by CoPs, two of which had been delivered as of Q2 2011. The annual and triennial sector and thematic reports are featured at the respective CoP webpages, available at www.adb.org/site/knowledge-management/communities-of-practice, and through the CoP tab in MyADB. Partly Adopted – In Q4 2009, RSOD and RSDD-KM organized a brainstorming session on the proposed Forum on Learning. The session was attended by CoP Chairs and staff of RSDD. It aimed to establish a firm proposition and internal backing for the Forum, to be conceptualized as a regular and cumulative set of events. Comprehensive minutes of the meeting, containing emerging principles and possible modes, are at hand. However, the session achieved no quorum on the nature of next steps and resources can therefore not be programmed. In Q4 2009, the first-ever Year-End Gathering of CoPs was held. The 2010 Year-End Gathering of CoPs was held in Q4 2010. The annual year-end gathering of CoPs aims to highlight and reflect on CoP accomplishments in a year and explore opportunities for networking and collaboration. Highlights of accomplishments are also posted through the CoP tab on myADB. Fully Adopted – Updates and technical enhancements are continuously being made to the external site at www.adb.org/site/knowledge-management/communities-of-practice. In Q3 2010, RSDD-KM launched Intersections, a quarterly e-newsletter available at www.adb.org/site/knowledgemanagement/main, to feature and promote innovative sector, thematic, and other practices in ADB's operations. Since Q3 2010, RSDD-KM, in collaboration with the 14 ADB-hosted CoPs and OIST, have collaborated to develop and maintain web pages in the CoP tab on myADB, conceptualized by RSDD-KM. The C-Cubes of CoPs are also being updated by CoPs continually. In Q2 2011, RSDDKM, with early technical support from OIST, launched the monthly i.prompt.u e-newsletter, an aggregator of CoP knowledge products, news, and events, available on myADB. The Knowledge Showcases that RSDD-KM introduced in Q4 2008, available at www.adb.org/publications/series/knowledge-showcases, continue to highlight innovative ideas from TAs and other knowledge products to promote further discussion and research.

Fully Adopted – Discussions are underway to incorporate participation of CoPs in the performance review process. The performance review template is being revised to incorporate agreements from these discussions. CoPs will have an opportunity to provide performance feedback about a staff as an "input supervisor". Implementation will take place in 2011. In relation to this, effective August 2010, Administrative Order 2.03 stipulates that relevant CoP Chairs, Co-Chairs, or Practice Leaders will join both internal and external selection panels for international staff positions at Levels 3–6. In Q2 2011, a memorandum of BPHR identified opportunities for CoPs as partners in recruitment.3 The memorandum on Guidelines on Peer Review for Loan Delivery issued in Q3 2010 states that CoPs are requested to nominate sector-focused peer reviewers. All peer reviewers are recognized through the performance reviews process starting 2010, as stated in the Q3 2010 memorandum on the 2010 performance reviews exercise.

Specifically, BPHR invited CoPs to (i) nominate focal points to liaise on staffing issues, (ii) convey what new areas of expertise are needed in ADB, (iii) identify networks and professional associations that BPHR might contact to advertise job opportunities, (iv) provide referrals of strong external candidates, especially women, (v) offer comments on biodata and video interviews of potential candidates, and (vi) give presentations on job opportunities in ADB on the occasion of international conferences or seminars.

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Outcome

Target Done: 2009

Specific Activity Indicator

 Revised Guidelines for Sector and Thematic Reporting are prepared and approved. (RSDD-KM, RSOD)

Output-based financing recognizes CoPs that generate and share useful and usable knowledge.

Done: 2011

 Budget allocations are devolved through relevant divisions to heads of CoPs responsible for managing funds.

(BPBM, CoPs)

Every year, in September

 A CoP Accomplishment Report is

The CoPs engage more purposefully in external knowledge partnerships.

More, every year

 CoPs engage in formal and informal

The contributions of the knowledge management coordinators in ADB are enhanced.

Every quarter

 Meetings, facilitated by RSDD-KM, are held with the knowledge management coordinators to structure their contributions and to identify and discuss opportunities to ramp these up. Baseline year: 2010 (RSDD-KM, DER)

Every quarter

 Meetings, facilitated by DER, are held

generated. (RSDD-KM)

knowledge partnerships that result in joint activities. Baseline year: 2009 (Annual questionnaire to CoPs. RSDDKM)

with the knowledge management coordinators to identify and discuss marketing and dissemination opportunities to enhance knowledge products and increase their outreach with emphasis on relevance, accuracy, objectivity, and timeliness. Baseline year: 2010 (DER, RSDD-KM) Third Pillar Statement: External Knowledge Partnerships are Strengthened The design, Done: 2010  A resource document, Guidelines for implementation, and Knowledge Partnerships, is drafted monitoring of external that informs the design, knowledge implementation, and monitoring of partnerships with knowledge components in strategic global, regional, and partnerships. (RSDD-KM, SPPI) national institutions is Done: 2010  Midterm review processes for 4

Rating of Progress in Adoption Fully Adopted – In Q3 2009, RSDD-KM drafted the Guidelines for Sector and Thematic Reporting, available at www.adb.org/publications/improving-sector-and-thematic-reporting. RSOD approved them on Q4 2009. CoPs are to rely on the guidelines when they submit annual and triennial sector and thematic reports.

Fully Adopted – Compared to 2009 budget provision of $0.12 million for CoP, the budget allocation increased to $1.03 million and $1.24 million in 2010 and 2011 budget respectively, significantly contributing to the promotion of knowledge generation and sharing activities. Starting 2010, CoPs have participated in the annual budget review and planning exercise as well as mid-year budget review process. Further devolution of budget allocations to heads of CoPs may not be possible at present since very few CoPs now have a dedicated Practice Leader.

Largely Adopted – The report was postponed indefinitely on instruction from RSOD. However, highlights of the annual and triennial CoP reports are posted at www.adb.org/site/knowledgemanagement/communities-of-practice and at the CoP tab in myADB. They are also highlighted in the Year-end Gathering of CoPs implemented every Q4.

Fully Adopted – In Q1 2011, RSDD-KM conducted the Survey of ADB-Hosted Communities of Practice. The report is available at www.adb.org/documents/2011-survey-adb-hosted-communitiespractice-final-report. Reports and presentations shared at the Q4 2009 and Q4 2010 Year-End Gathering of CoPs revealed fast increasing collaboration among CoPs in joint research undertakings and knowledge sharing activities. Since Q1 2009, the community of interest in knowledge management and learning, comprising representatives from BPMSD, DER, IED, OAS, RSDD, and some regional departments, meets quarterly to share news of developments in respective offices and departments.

Fully Adopted – Meetings of the knowledge management coordinators are held quarterly or semiannually. In Q4 2010, RSDD-KM facilitated a revision of the roles and functions for knowledge management coordination to bring them in line with the Action Plan on Knowledge Management, 2009–2011 in the context also of Strategy 2020. The new terms of reference are reproduced at www.adb.org/documents/knowledge-management-action-plan-2009-2011. It then issued a memorandum to heads of offices and departments in Q3 2010 to explain the revision and invite them to rationalize the duties of point persons for knowledge management, IT, web development, and publishing against it.

Not Adopted – DER does not think that the knowledge management coordinators have a role to play and deals directly with the authors of knowledge products.

Fully Adopted – In Q4 2009, RSDD-KM launched work toward the Guidelines for Knowledge Partnerships. In Q1 2011, RSDD-KM published the guidelines, available at www.adb.org/publications/guidelines-knowledge-partnerships. They have been circulated widely to staff and external stakeholders, including the 7 Regional Knowledge Hubs.4 Partly Adopted – SPPI has begun to incorporate knowledge components in new partnership

TA 6295-REG: Establishment of Regional Knowledge Hubs aims to promote regional development by supporting seven knowledge hubs in selected DMCs as centers of excellence. They are Emerging Markets Forum, The Energy and Resources Institute, Asian Institute of Technology/United Nations Environment Programme/United Nations Economic and Social Commission for Asia and the Pacific, Tsinghua University - The Energy Environment Economy Institute, RFO Center for Research and Communication, and Asian Institute of Management.

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Outcome improved.

Target

Done: 2010

External knowledge partnerships generate and share knowledge proactively.

Done: 2010

More, every year

Specific Activity Indicator memorandums of understanding with strategic partners are adapted to include review of knowledge generation and sharing components.

(SPPI, RSDD-KM)

 A database of strategic partnerships for use across ADB, including resident missions, is established and managed continuously thereafter. (SPPI, OIST, RSDD-KM)  ADB.org offers improved information on knowledge partnerships and profiles their products and services. (DER)

 The dissemination and visibility of

Rating of Progress in Adoption agreements, cooperation arrangements for which are governed by Section E3 in the Operations Manual, issued in Q1 2009, available at www.adb.org/documents/cooperation-arrangementsdevelopment-partnerships. In parallel, SPD is reviewing the status of implementation of strategic MOUs. Knowledge elements are considered alongside other strategic elements. Further progress can be achieved if the Guidelines for Knowledge Partnerships are followed.

Largely Adopted – Since Q4 2009, SPD has developed a database on partnerships and agreements, available on myADB.5 The development of a new platform to enable bank-wide management and monitoring through decentralized uploading of data and information is under conceptualization. SPD and OIST have held initial discussions. SPD is preparing process cycles and conceptualizing screens for further development with OIST's support.

Fully Adopted – DER posts this information once available. SPD is a major content owner. The extent to which SPD's ongoing work toward the database of strategic partnerships feeds improved information and profiles the products and services of knowledge partnerships needs further investigation. At the same time, RSDD-KM makes continuous updates and IT enhancements to the web pages on Knowledge Management and Learning, available at www.adb.org/site/knowledgemanagement/main, including the tab on Communities and Networks of Practice to better inform audiences of recent developments among CoPs and regional knowledge hubs. Further updates are posted on the RSDD and CoP tabs in myADB. Fully Adopted – Five new multi-donor public information centers were launched in 3 countries in 2010.

Three additional centers will be launched in 2011 in 2 countries.

ADB's knowledge products are expanded and enhanced through ADB's depository library program and multi-donor public information center network. (DER) Fourth Pillar Statement: Staff Learning and Skills Development are Enhanced Further Staff skills in Done: 2010 Largely Adopted – The training needs assessment was put on indefinite hold pending further  A training needs assessment is knowledge discussions on learning and development initiatives among CoPs. However, CoPs have collaborated conducted to identify the learning management and closely with BPDB to design training modules in different sectors and themes, including related programs CoPs need and their learning are training needs analysis. A more realistic approach would be to conduct training needs assessments in preferred learning modes, and developed and CoPs on a demand basis. recommend learning opportunities to captured. support their activities in 2010–2011.

(RSDD-KM, BPDB) Done: 2010–  RSDD-KM and BPMSD collaborate on Fully Adopted – Training courses on the subjects of Learning in Teams, Reflective Practice, and 2011 Learning from Evaluation were delivered in ADB's headquarters on two occasions in Q2 and Q3 the design and conduct of learning and 2010. From Q4 2010, work began on 20–30 flash animations to illustrate the Knowledge Solutions, development activities. (RSDD-KM, available at www.adb.org/site/knowledge-management/knowledge-solutions, that underpin each BPDB) course. All course contents, specifically, the facilitator's guides and participants' workbooks, will be uploaded on ADB's e-learning portal, in Q4 2011. In Q3 2011, work began on an additional training course on Learning in Partnerships. Independently, RSDD-KM organized two deliveries of the Narrative Practitioners training programs in 2009 to build ADB's pool of narrative practitioners. In addition, RSDD-KM plans to publish an ADB Narrative Practitioners Handbook in Q1 2012 to fuel upcoming storytelling activities and help maintain ADB's Living Archive. Further, in Q1 and Q2 2011, staff of RSDD-KM acted as resource persons in the context of BPDB's new induction program on the project cycle. In Q3 2011, RSDD-KM also worked with BPDB to plan and facilitate ADB-wide testing by 15–20 participants GIZ e-learning programs in Adaptive Organization, Communication and Leadership, Intercultural Communication, International Project Management, and Sustainable Business.

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The database is searchable by institution name. It lists the types of agreements entered into, e.g., cofinancing agreement, grant agreement, joint declaration of intent, letter of intent, memorandum of understanding, and partnership framework agreement.

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Outcome

Target Continuously, every year

 RSDD-KM holds awareness and

Specific Activity Indicator

Done: 2010

 The awareness, outreach, and impact

capacity building sessions on knowledge management and learning.

Start in 2010 (RSDD-KM, BPDB)

of the Knowledge Solutions and Knowledge Showcase series is assessed in the baseline year and annually thereafter. (RSDD-KM) Done: 2010

 Expanded staff profile pages are developed in 2010 and made available externally in 2011. (OIST, RSDD-KM)

Staff pursue external learning opportunities

Done: 2010

 ADB encourages staff exchanges with strategic partners. Baseline year: 2007 (BPHR)

Done: 2010

 The budget for external training expands opportunities. Baseline year: 2007 (BPDB)

Research in priority areas of Strategy 2020 is boosted.

One per department, every year

 Knowledge departments seize

The tacit knowledge of departing staff is captured to drive

Done: 2010

 Exit interviews, initially for professional

opportunities to research priority areas of Strategy 2020. Baseline year: 2009 (RSDD, Knowledge Departments)

staff, are introduced in every

Rating of Progress in Adoption Fully Adopted – Learning for Change Primers on Communities of Practice: Passing the Fitness Test, Understanding Knowledge Management and Learning Essentials, Managing Knowledge at Work, Building a Learning Organization, and Designing Knowledge Partnerships Better have been delivered in ADB's headquarters since Q4 2009. In support of this activity, also in Q4 2009, RSDD-KM subscribed to the KNOW Network, giving about 100 staff, and from Q4 2010 about 200 staff, unlimited access to Most Admired Knowledge Enterprises studies, the network's e-newsletter, Best Knowledge Practices, proprietary databases, digital library resources, and a link to knowledge management practitioners around the world. In Q3 2011, RSDD-KM began to upload the contents of the primers as e-learning courses to be offered via ADB's e-learning portal. Knowledge Solutions are also advertised regularly in the Working Smarter section of the ADB Avenue tab in myADB. Fully Adopted – The platform and on-line questionnaire for this were designed and launched in Q1 2011. Initial assessments were completed in Q1 2011. Further assessments will be made in Q4 2011.

The questionnaire remains open to invite readers to share suggestions for improvement of the Knowledge Management and Learning web pages.

Partly Adopted – OIST should complete the work initiated in 2008–2009, in consultation with RSDDKM. This probably calls for consultations with BPDB. From Q3 2009, BPDB began independently to develop a searchable Technical Skills Registry to capture, in aggregate, staff's technical skills (that may or may not be directly related to their current jobs) and identify ways to address gaps in development and/or recruitment. The registry may therefore be used for ADB-wide workforce planning. Staff are to generate skills profiles from Q3 2011 and link these to SDPs thereafter. In Q3 2010, BPHR incorporated a People Finder function in myADB. In Q3 2011, RSOD initiated the upload of simple profiles of all its staff in the RSDD tab on myADB. Fully Adopted – In Q3 2011, BPHR introduced a new staff exchange modality, simultaneous exchange between hosting and sending institutions, for both international and national staff under its Secondment Program. This will involve short-term assignments of up to three months and longer term assignments of six months to one year. The objectives are to gain exposure and experience, exchange and develop organizational skills and knowledge, acquire specific skills and expertise, and strengthen institutional cooperation and relationship.

Fully Adopted – The budget allocation for external learning increased from $300,000 in Q1 2010 to $600,000 in Q1 2011. In Q1 2011 BPDB issued new guidelines for external learning support. The guidelines highlight the changes in eligibility criteria for external learning. In Q1 2011, BPDB issued revised guidelines for technical and professional development of staff covering in-house programs, external learning events, staff education assistance, membership in professional organizations, development leave with pay, learning programs in the duty station country, retreats, and e-learning.

The guidelines highlight the change in eligibility criteria for external learning and staff education assistance to prioritize staff with regular appointments; an increase in membership fees in 2 professional organizations to $200 per year; support for staff assigned to resident missions for local language classes; an increase in the budget for external learning opportunities to $600,000; an expansion of coverage of external training requiring travel outside the duty station to include national staff; and the launch of ADB's e-learning portal, which gives staff access to learning programs 24/7.

Partly Adopted – In 2008, ADB established an annual TA Strategic Forum to guide and set priorities for its research and development and knowledge agendas, as well as ADB's research and development TA program. The forum prioritized five key research areas for 2009–2011: (i) inclusive growth, (ii) response to climate change for sustainable development, (iii) knowledge for regional integration, (iv) response to increasing commodity prices, and (v) demographic changes and implications for urban development. It was expected that over the next 2 years two-thirds of research and development TAs would target these key areas. Validation of progress awaits evaluation of the TA Strategic Forum.

Partly Adopted – In Q4 2008, RSDD-KM drafted Knowledge Solutions on conducting exit interviews, available at www.adb.org/publications/conducting-exit-interviews, and shared related templates to meet demand. (In Q1 2011, OSEC requested assistance.) Since related initiatives are best conducted 7

Outcome organizational performance improvement.

Target

Specific Activity Indicator department with assistance from RSDD-KM and mainstreamed from 2011. (RSDD-KM, BPHR, Offices and departments)

Rating of Progress in Adoption by individual offices and departments, RSDD-KM advised BPHR that it can go no further. Through the ADB: Reflections and Beyond publication, available at www.adb.org/publications/adb-reflections-andbeyond, and the audio composition titled Beyond: Stories and Sounds from ADB's Region, available at www2.adb.org/documents/multimedia/beyond-stories-sounds-from-adb/default.asp, RSDD-KM has since Q1 2010 endeavored to emphasize the importance of capturing institutional memory. According to BPHR, ADB: Reflections and Beyond has been of particular value when BPHR briefs incoming staff about ADB's working environment. In Q2 2010, 3,000 additional copies of the publication were printed to meet demand. In Q2 2011, another 1,000 were printed for distribution at the 25th anniversary of the establishment of the Association of Former Employees of ADB held in ADB's headquarters. ADB: Reflections and Beyond has been the subject of international interest: it was selected as one of 8 case studies discussed at Origins: Asia Pacific Business Narrative Conference (see www.originsasiapacific.com) held in Q3 2010 and featured before that at prime time on Channel NewsAsia (see http://www.originsasiapacific.com/2010/09/victoria-ward-and-olivier-serrat-interviewedon-channel-newsasia/) on 6 September 2010, when a staff member of RSDD-KM was interviewed on the use of narrative techniques. Elsewhere, the skills of ADB's pool of narrative practitioners may also be tapped to echo learnings from exit interviews to staff of BPHR, as well as other offices and departments, during the mainstreaming process.

Notes:  These progress reports on Enhancing Knowledge Management under Strategy 2020: Plan of Action for 2009–2011 were updated continually between July 2010 and July 2011.  The following four ratings present quantitative and qualitative assessments on action: (i) fully adopted; (ii) largely adopted; (iii) partly adopted; and (iv) not adopted. RSDD-KM finalized the assessments on 31 July 2011.  The following lists outputs/actions that RSDD-KM has delivered in support of all activities. Since Q4 2008, RSDD-KM staff has participated regularly in key international events on knowledge management—Knowledge Management Australia in Sydney, Australia (see www.kmaustralia.com/) and Knowledge Management Asia in Singapore (see www.kmasia.com/). It has also accommodated requests for speaking engagements from United Nations agencies, the Asian Institute of Management, the University of the Philippines, the Knowledge Management Association of the Philippines, the Office of the Presidential Adviser on the Peace Process, the Asia-Pacific Water Forum, and other institutions. Since Q1 2009, the Knowledge Solutions and Knowledge Showcases have also been disseminated through RSDD-KM's blogs, available at knowledgesolutions.blogspot.com/ and knowledgeshowcase.blogspot.com/. In Q2 2010, RSDD-KM developed guide questions, updated continuously at www.adb.org/site/knowledge-management/knowledge-solutions/core-competencies, and published five Handle with Knowledge posters to further promote knowledge management and learning, available at www.scribd.com/collections/3529710/handle-with-knowlegde-posters. In Q4 2010, RSDD-KM also published the Learning in Development book, available at www.adb.org/publications/learning-development, and a Compendium of Knowledge Solutions, available at www.adb.org/publications/compendium-knowledge-solutions In Q2 2010, RSDD-KM appraised the ADB-assisted Asia Pacific Procurement Forum website, available at http://adbprocurementforum.net/, to help COSO improve the visibility of its knowledge products and strengthen knowledge sharing and learning with external partners. In Q2 2010, RSDDKM introduced knowledge@ADB, available at www.adb.org/site/knowledge-management/main, to feature news about ADB's initiatives in knowledge management and learning. Both knowledge@ADB and Intersections are distributed through iContact, the marketing platform RSDD-KM uses to manage its database of contacts, to about 8,000 subscribers worldwide.

Throughout 2010, RSDD-KM collaborated with the Harvard Business School and the Copenhagen Business School by means of the Global Knowledge Exchange social network, available at www.globalknowledgeexchange.net/ and www.facebook.com/pages/global-knowledge-exchange-network/188356214513, further promote visibility of knowledge products and strengthen external knowledge partnerships. In Q2 2011, RSDD-KM began to streamline iContact to better segregate subscriptions by knowledge product and audience. In Q2 2010, RSDD-KM staff also participated in Organizational Storytelling: A Tool for Transforming the Workplace and Tell Your Story, Get Results in Washington DC, USA. In Q1 2011, RSDD-KM distributed hard copies of Handle with Knowledge: 2011 Planner, available at http://www.scribd.com/doc/82511743/handle-with-knowledge-2011-planner, showcasing 54 Knowledge Solutions, to help staff commit to actions promoting knowledge management and learning in 2011. The production of Handle with Knowledge: 2012 Planner was completed in Q3 2011 for distribution in Q4 2011.

In Q1 and Q3 2011, RSDD-KM also placed articles in the Public Sector Digest (see www.publicsectordigest.com/) Every year, RSDD-KM updates ADB's In Focus on Knowledge Solutions and CoPs, available at www.adb.org/publications/focus-knowledge-solutions and www.adb.org/publications/focus-communities-practice, respectively; consolidates inputs of four knowledge departments for relevant chapters in the ADB Annual Report; and drafts the section on knowledge management in its chapter on developing an effective organization.

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