Order Tracker Training

TRAINING

What is the Order Tracker?

• The Order Tracker lets you track your orders as they move through production.

• You will be provided with a customized link, username, and password to access this site.

• We do not have your Order Tracker linked with the Dealer Portal at this time. You will have a separate login for the Order Tracker that is provided by Kith.

Order Tracker Overview • When you first log in to your Order Tracker, you will be looking at an interactive spreadsheet of all orders for your account.

• This spreadsheet will show you the: • • • • • • • •

Order Number – A.K.A. your Acknowledgment Number or Sales Order Number.

Customer – This is the Dealer ID used to identify your company in our system.

Customer PO – The PO number you provided us on your cover sheet.

Schedule Number – Used by the plant to schedule orders. (You probably won’t use this) Build Date – Date your order will begin to be assembled.

Estimated Ship – Based off the requested ship week, this is when your order is estimated to ship.

Status – Lets you know where your order is at in production. (see next page for status definitions) Truck Number – • • •

• •

A 5-digit truck number means it is shipping on a Kith Kitchens dedicated truck.

A number beginning with “X” means it’s shipping via FedEx Ground.

A number beginning with “L” means it’s shipping via LTL.

Depart Date - When it loads at Kith if shipping on a Kith Truck. If shipping via LTL or FedEx Ground, this date is not applicable.

Drop Date - When it delivers to you.

• •

This date is determined approx. a week prior to shipping.

If shipping via LTL or FedEx Ground, this date is not applicable.

• Each field will fill in as the order moves through production but may not be active until later in the production process. For example, your order won’t have a build date until your order has been scheduled, this could take weeks after you approve the order.

Order Details

When you click on the Order Number in the order tracker it will bring up your Order Details in a pop-up window.

In the Order Details pop-up you can see the: 2 1. Date the order was acknowledged 2. Shipping Address 3 In the Order Details 3. Requested Ship Dates 5 pop-up you can see 4 6 the: 8 Date the order was acknowledged 4. Ship Method Shipping Address 5. PO 7 Requested Ship Dates 6. Build Date Ship Method 7. Item list PO 8. Tracking Number (if applicable) Build Date Item list Planned Production Date New Feature: TESTCOMPANY

TEST COMPANY 1234 STREET LANE CITY, ST 12345 123-456-7890

68.2

TESTCOMPANY

1

TEST COMPANY 1234 STREET LANE CITY, ST 12345 123-456-7890

If you notice there is a date in the Planned Production box in the top right corner of the Order Details pop-up box, the ship week has been finalized. It will build the week of the planned production and will ship the next week.

Status Column The Status column lets you know where your order is at in production: • In Credit – Accounting has not released the order to scheduling yet.

• Schedule Pending – Order is waiting for sign-off.

• In Scheduling – Order has been signed-off and is awaiting a production date.

• In Production – Production has started (no changes can be made).

• Produced – All items produced • On Truck – All items on the truck • Shipped – All items shipped

Tips & Tricks • Search by PO or Order number by using CTRL+F to search the webpage • Click on the word “short, return, replace, or expedite” at the top of the page to filter by that order type