2019 Annual Report

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Chairman’s Message Before taking the reins as your 2019 Chairman, I met with past Coeur d’Alene Chamber of Commerce chairpersons for their insights and input during their time serving our Chamber of Commerce. While each had their own unique opinion and perspectives, the one piece of advice that each past chairperson gave me was to have fun.

For me, 2019 was a fun time to serve as your chairman. Our membership continues to grow as our community grows. During the past year, we have welcomed two new Diamond Members to the CDA Chamber of Commerce. We have seen steady attendance and engagement at chamber events such as Upbeat Breakfast and Business After Hours. I want to thank each Chamber Committee for bringing forward fun and engaging programs that bring value to our chamber membership.

This year, our executive committee met with the Coeur d’Alene Area Economic Development Corporation to explore partnership opportunities to help each organization in their shared mission. Our two organizations have identified areas in Workforce Development to partner with each other intending to create more career opportunities for residents of Kootenai County.

“Our members are a fantastic collection of businesses and people that make our community one of the best places in the world to live, work, and play.”

As such is life, many changes have taken place over the last year. We have seen members and community leaders come and go through committees, boards, and external organizations. Our own CEO, Steve Wilson, is retiring at the end of this year, and a new CEO will be taking his place to lead our Chamber into the future.

A lot of much appreciated hard work was done by our search committee, our chamber staff, chamber committees, volunteers and community leaders in helping the CDA Chamber with the search for our new CEO. A huge thank you goes to Heidi Rogers and Rick Rasmussen for leading this search.

The future is very bright for the Coeur d’Alene Chamber of Commerce. The executive committee and board of directors are filled with strong leaders who care about our community. Our Chamber staff is still the backbone of all the work our chamber does, and I can never thank them enough for all the hard work they do. Our committees continually work to create and support programs that engage our membership. Finally, our members are a fantastic collection of businesses and people that make our community one of the best places in the world to live, work, and play.

Thank you for the opportunity to serve as your Chairman.

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Brent Lyles 2019 Chairman

A Message from Steve Wilson, CEO Emeritus With only a few more months before my retirement, I want to sincerely thank the board and membership for providing me the opportunity to lead this great organization; any organization is only as good as its people. I have been blessed with engaged membership volunteers and dedicated staff who have contributed immensely to the Chamber and made my job easier. Thank you all.

The future of Coeur d’Alene is bright. Given all the attributes and resources that comprise our great community, people will no doubt continue to migrate here.

Growth is inevitable, and thus, the management and the social issues associated with growth will require leadership from the business community and our nonprofit members.

Front and center before your Chamber leadership will be many community concerns. Issues such as affordable housing, public safety, healthcare access, property taxes, workforce development, early childhood education, infrastructure maintenance, and transportation expansion. Maintaining our water quality and forest lands, and providing quality education focused on the requirements of a rapidly changing world must be addressed as well.

All this while delivering business marketing programs and opportunities that form the traditional backbone of a Chamber.

Chambers are uniquely designed to address these issues through a collaborative and inclusive process. I do not doubt that these challenges will be met with the thoughtful leadership historically provided.

It has been an honor and pleasure to serve the CDA Chamber.

Thank you, STW

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A Message from the Incoming Chair Since moving here 29 years ago, I have never taken for granted what makes our community such a treasure. I genuinely believe it’s the residents of Coeur d’Alene and the surrounding area that make North Idaho so unique. I look forward to serving our community as Chairman of the Coeur d’Alene Chamber of Commerce, and working alongside the chamber staff, the Coeur d’Alene Convention & Visitors Bureau, Coeur d’Alene Arts and Culture Alliance, CDA 2030, the Coeur d’Alene Downtown Association and the North Idaho Centennial Trail Foundation.

I want to thank CEO, Steve Wilson, for his effective leadership over the last eight years. He leaves the CDA Chamber in an enviable position to welcome our next leader. To have an effective transition in leadership, Steve has agreed to stay through the end of the year. His willingness to assist with our leadership transition reflects the dedication and commitment he has shown throughout his term as CEO of the Chamber.

“I genuinely believe it’s the residents of Coeur d’Alene and the surrounding area that make North Idaho so unique.”

With nearly 1,000 members and representing over 39,000 local employees, the Coeur d’Alene Chamber is the state’s second largest Chamber of Commerce. I take seriously our role to serve and elevate our community through advocacy for local businesses.

It is truly an honor to serve a nonprofit organization with such an essential purpose.

Together we will make a difference! I look forward to working with all of you and appreciate your membership.

Cheers!

Heidi Rogers 2020 Chair 4

2019 | Executive Committee B R E N T LY L E S Chair Elk Point

HEIDI ROGERS Chair Elect Northwest Council for Computer Education

M I C H A E L WA R D Past Chair Coldwell Banker Schneidmiller Realty

RICK RASMUSSEN Vice Chair Northwest Specialty Hospital Northwest Urgent Care

BRENDA BOOKHOLTZ Treasurer Intermax Networks

ANN THOMAS Vice Chair Mountain West Bank

ALIVIA METTS Vice Chair The Metts Group

STEVE WILSON President/CEO Coeur d’Alene Chamber

2019 | Board of Directors DUSTIN AINSWORTH Kootenai Title

LAURA RUMPLER North Idaho College

KIM ANDERSON Kootenai Health

LUKE RUSSELL Hecla Mining Company

DOUG ELLIOTT Kootenai Electric Cooperative

TYREL STEVENSON Coeur d’Alene Tribe

KATIE HUNT Express Employment

PASTOR CRAIG SUMEY First Presbyterian Church

JAMES McANDREW Mountain West Bank

TROY TYMESEN City of Coeur d’Alene

RON NILSON Business Owner

MARIE WIDMYER Marmalade and Fort Ground Grill

PETER RIGGS MARK ROBITAILLE Coeur d’Alene Convention and Visitors Bureau (CVB)

Advisory Board CHRIS FILLIOS Kootenai County Commissioner VICKI ISAKSON North Idaho College JANET ROBNETT Lake City Law Group, PLLC

LEA WILLIAMS Tomlinson Sotheby’s International Realty

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Strategic Direction The Coeur d’Alene Chamber’s strategic direction capitalizes on our area’s strengths, assets and opportunities, allowing us to prioritize efforts to achieve long-term objectives.

Take an active role in planning and promoting quality economic growth and community development by engaging our city and county leadership, while playing an active role in CDA 2030.

By embracing all segments of our membership, we will create and operate numerous programs that actively engage members, allowing for the promotion of their products and services through business-tobusiness marketing opportunities.

Operate and/or promote programs that provide educational information of value to our members, provide leadership opportunities, connect members to the community, and assist in analysis of key community issues.

Develop and voice public policy positions that advocate for the business interests of our members and enhance the quality of life for all.

Support our Coeur d’Alene Convention and Visitors Bureau (CVB) in tourism marketing, promotion, and provide visitor services at our visitor centers.

Actively extol the positive ramifications of a vibrant and growing economy driven by local diversified business interests.

To assist organizations that are involved with job generation and economic growth, such as: CDA EDC, the Department of Commerce and Labor, ignite cda, PAC, the Innovation Collective, Inland Northwest Aerospace Consortium, North Idaho Building Contractors Association, and others.

Take an active role in enhancing all educational opportunities in our community.

Advocate for the development and sustainability of a quality appropriately skilled workforce that meet the needs of our members today and into the future.

To be a catalyst for collaboration, striving to achieve consensus on shared community values and visions.

Engage in programs, events and activities that create financial gains for the Chamber, helping to keep member dues investment to a minimum.

Incorporate the importance of global markets in our programming and activities.

Proactively communicate with our membership regularly, openly and often regarding all programs, activities and positions. Thus, providing community connectivity.

Provide administrative and management assistance to organizations whose missions complement ours.

Manage with fiscal responsibility to ensure stability of the organization and the cost effective delivery of services.

Intentionally seek new members and engage current members that represent the population shifts and cultural diversity of our growing and changing community.

Actively work to reduce the Chamber’s mortgage debt.

Through 2020 6

Our Grand Vision To be a credible and valuable business and community organization creating essential B2B marketing and growth opportunities, while providing visionary community leadership, helping to create a synergistic environment where business can thrive and the economy grow.

Our Mission To promote, support, and advocate for our members to help build the best possible climate for growing successful businesses, thus assuring profitability today and prosperity tomorrow.

Our Values

Future Focused:

Member & Community Centric:

Excellence Driven:

To provide catalytic leadership by looking at the long-term economic well-being of the community and our membership. Implementing programs and initiatives that have lasting results, and responding to issues mindful of future implications.

Maintain a flexible, transparent, and responsive organization that is inclusive of our diverse membership. Engage our members and community stakeholders on focused issues and initiatives, collaboratively serving business and community needs.

Commit to producing quality and valuable products, events and programming, and measuring our affairs by what is right, honest, ethical and fiscally responsible.

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2019

H I G H L I G HT S

Advocacy The CDA Chamber’s advocacy efforts contributed in changing Idaho state policies which include: ① As of January 2019, Idaho conforms to the Internal Revenue Code (IRC) authorized by House Bill 13, signed

by Governor Little on February 4, 2019.The new law follows the federal effective date of any federal changes adopted, including any retroactive dates.

B2B Marketing and Networking Opportunities Community Engagement Leadership

② Increased funding for workforce development and training including the continued funding for the North Idaho College Computer Science Program. ③ Additionally, the Chamber publicly advocated for increased investment in our transportation infrastructure, local option sales tax authority, the adherence to state building codes and the permit process. ➃ Advocated for limiting gambling expansion through the defeat of Prop 1.

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The Chamber provided 84 opportunities for businesses to market and promote themselves, their products and their services through a variety of events, programs and media in 2019.

Leadership CDA, in its 35th year, graduated 27.

Advanced Leadership, in its 4th year, graduated 16. Over 20 students from the Coeur d’Alene High School Leadership Class interfaced with our Leadership Program throughout the year and gained writing, presentation and social development skills.

Members of nine distinct committees participated in discussions regarding important community issues through monthly meetings and civic events including active involvement and support for CDA 2030 community projects such as: • Missing Middle Housing Forum • East Sherman Redevelopment • Opening Books Opening Doors Early Reading Program

Connectivity Our communications team continues to provide a source of information about the CDA business community via our website cdachamber.com.

Improvements and updates are made on a daily basis to give members an enhanced Internet presence.

Fiscal Responsibility

2020

Events

Keeping membership informed and connected to happenings and issues affecting our community, as well as business learning opportunities, grants, trade missions, celebrations and trends is the mission of our weekly e-newsletter. This year we published 52 issues.

Special thanks should be given to all the terrific programs and events sponsors, as well as our major member investors for their solid financial support helping keep the Chamber on solid financial ground. In 2019, the Chamber will finish the year with a positive cash flow. The fourth and final mortgage prepayment was made which resulted in a savings of $260,000.

The Chamber was responsible for two of Coeur d’Alene’s largest events that have an economic impact on our community, IRONMAN 70.3 and the 4th of July Festival.

IRONMAN 70.3 drew nearly 2,100 participants literally from around the world, producing millions of dollars in revenue. The 4th of July Festival drew a crowd of over 10,000 for the parade, and an estimated 20,000 plus that attended the festivities in the park and fireworks at dusk. Our 2nd Annual COEURfest drew several thousand citizens to McEuen Park to celebrate our Coeur d’Alene lifestyle. Our annual Business Fair featured 125 member trade booths and was attended by roughly 3,000 individuals ready to network.

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Committees Impact Our Community Coeur d’Alene Chamber members add their voices to the conversations that shape business and impact our community. The Chamber encourages participation and, in fact, relies on the expertise of members to guide the actions of the organization. Serving on a committee offers the opportunity to play a relevant leadership role, increase the value of membership, and increase visibility among member businesses.

BUSINESS DEVELOPMENT

MEMBERSHIP OUTREACH

Sheri Dickinson, Chair • Staff, Brenda Young Developing programs to create a positive business climate.

Joe Alfieri, Chair • Staff, Marilee Wallace Recruits new members, assists with new member orientations and develops membership retention strategies and programs.

COMMODORES

EXECUTIVE/FINANCE COMMITTEE

Patricia Richardson, Chair • Staff, Brenda Young Promoting Coeur d’Alene by producing the Aw$um Auction, Coeur d’Alene Float, and by attending grand openings.

Brent Lyles, Chair • Staff, Ginger Dalvini The governing committee of the Chamber comprised of the past chair, current chair, chair-elect, treasurer and three vice chairs.

EDUCATION

PUBLIC POLICY

Frances Huffman, Chair • Staff, Ginger Dalvini Serving as a link between the business and education communities in support of quality education in the Coeur d’Alene area.

Linda Davis, Chair • Staff, Marilee Wallace Monitors local, state and federal government issues and provides input to the Chamber’s Board of Directors regarding recommended positions and strategies.

LEADERSHIP COEUR D’ALENE

Miranda Hamilton, Chair • Staff, Brenda Young Acquaint and equip potential Coeur d’Alene leaders with tools for leadership. Board meets 2nd Thursday of each month at the Chamber. Class sessions are held 4th Thursday of each month, March (of the current year) through February of the following year.

Participation is by application.

NATURAL RESOURCES Jim Ekins, Chair • Staff, Steve Wilson Promoting and protecting our area’s natural resources, as well as furthering the interest of the natural resource-based industries: timber, mining and agriculture.

“Our organization would not be as strong as it is today if it were not for the immense time, energy and commitment of the hundreds who serve on our committees.” - Steve Wilson 10

2019 Budget, Revenues & Expenses Your chamber investment at work 2019 Revenues

12%

General Revenue Building Revenue International Travel Programs Revenue Committees Revenue Events Revenue Grants & Contracts Revenue Visitors Center Commodores Revenue Ironman Revenue

8%

27%

6% 5% 5% 3% 2%

31%

$428,513 $66,000 $10,000 $158,500 $44,550 $112,500 $374,000 $63,125 $76,500 $28,000

*International Travel - 1%

Total Revenues

$1,361,688

2019 Expenses Admin/Employee Expenses Building Expenses International Travel Programs Expenses Committees Expenses Events Expenses Grants & Contracts Expenses Visitors Center Commodores Expenses Ironman Expenses Mortgage Principal Total Expenses

$363,000 $145,000 $0 $74,000 $37,000 $78,500 $372,500 $65,000 $56,500 $28,000 $129,000

11% 10% 6% 27% 5% 4% 3% 2% 2% *International Travel - 0.0%

28%

$1,348,500

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Engaging Our Members Through Programs & Events The CDA Chamber’s numerous programs and events are designed around 4 basic tenets: B2B MARKETING OPPORTUNITIES & MEMBER ENGAGEMENT Chamber members are promoted on CdAChamber.com, the annual Relocation Guide and Business Directory, Visitors Center, the Chamber’s ‘This Week’ digital newsletter, social media, event sponsorships and more. The Visitors Center provides members a place to display collateral materials about their businesses and services.

ADVOCACY FOR BUSINESS-FRIENDLY POLICY The CDA Chamber works on your behalf at the city, county, state and federal levels as a pro business policy advocate. Part of that advocacy occurs through input to our government leaders, and support of a regulatory environment that provides opportunities for growth, jobs creation, and profitability that strengthens the economic vitality of Coeur d’Alene, Post Falls and the surrounding region.

• • • • • • • •

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Member & Community Promotions Legislative Affairs & Public Policy Events Sporting Events Leadership Programs Women’s Conference Workshops & Seminars COEURfest 4th of July Festival and Parade

• • • • • • • •

Upbeat Breakfast Business After Hours Executive Roundtable Aw$um Auction Business Industry Tour Meet a Farmer Tour & Dinner Golf Tournaments Brews & Biz Tour

MEMBERSHIP SECTORS Professional Services

27%

COMMUNITY CONNECTIVITY

Hospitality - Food, Beverage & Lodging

12%

The overall success of the community around you can have a deep impact on your business. Community involvement is crucial for businesses to network and meet new clients. Events that bring your brand and business face to face with citizens assist in building your brand’s presence. The CDA Chamber helps spread the word about your business through making connections.

Manufacturing & Construction

10%

Healthcare & Senior Care

10%

Retailers

8%

Entertainment, Recreation & the Arts

8%

Nonprofit Organizations

8%

EDUCATION AND LEADERSHIP DEVELOPMENT

Financial Institutions

6%

Educational programs, events and workshops are designed to provide members an educational experience to develop an enhanced understanding of community issues, organizations and economic drivers. The programs facilitate a platform that enhances members professional network, promotes the exchange of ideas, and inspires members to seek out new service opportunities in the community.

Government, Education & Utilities

4%

Individuals

3%

Telecommunications

3%

Transportation

1%

97 New Members Added WELCOMED 13

Affiliate Organizations The Chamber provides management services for five other organizations whose missions complement ours. These services are provided under contract with the Board of Directors of these organizations. The Chamber has also established a Convention and Visitors Bureau Advisory Board to assist in implementing tourism marketing funds.

COEUR D’ALENE CONVENTION & VISITORS BUREAU

COEUR D’ALENE ARTS AND CULTURE ALLIANCE

COEUR D’ALENE DOWNTOWN ASSOCIATION

NORTH IDAHO CENTENNIAL TRAIL FOUNDATION

The mission of the Coeur d’Alene Convention & Visitors Bureau (CVB) is to bring more visitors to the Coeur d’Alene area.

It seeks to encourage repeat visits, to extend the stays of visitors, and to connect these visitors with CVB members.

The Coeur d’Alene Arts and Culture Alliance exists to educate area residents and visitors about the arts and cultural activities available in our community, and to assist artists and arts entities to successfully achieve their goals.

Our vision of Downtown Coeur d’Alene is to remain the heart of our community, preserve our heritage, and provide a prosperous and livable environment.

The NICTF strives to connect the people of North Idaho with an expanding trail system.

We work to preserve and develop the North Idaho Centennial Trail system while promoting non-motorized trail connectivity throughout the region.

208.664.3194 CoeurdAlene.org

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208.292.1629 artsandculturecda.org

208.667.5986 CdADowntown.com

208.292.1634 nictf.org

CDA 2030 CDA 2030 is the project of an alliance of citizen volunteers representing key public, private, civic, and communitybased organizations, working in partnership to sponsor a ‘visioning’ process for our community. We are an independent, nonpartisan, nonaligned effort with one overriding goal: a bright future for greater Coeur d’Alene.

208.415.0112 cda2030.org

CDA Chamber and Affiliate Staff

TERRY COOPER

M A R K R O B I TA I L L E

S U E LY N N PA R K E R

Coeur d’Alene Downtown Association Manager

Coeur d’Alene Convention and Visitors Bureau Executive Director

G I N G E R D A LV I N I

NICOLE KAHLER

Arts & Culture Alliance Executive Director

TA B I T H A K R A A C K

Chamber Communications Director ignite cda Online Coordinator

Vice President Operations & Finance

B E V E R L E E D AV I S

Huetter Visitors Center Information Specialist

J O A N B. F O R D

CDA 2030 Executive Director

Executive Director North Idaho Centennial Trail Foundation

H AY D E N M A R I

Visitors Center Coordinator

Communications Designer

E M I LY B O Y D

MARIE NAIL

Downtown Association Events Coordinator

CDA 2030 Project Coordinator Opening Books Opening Doors

Communications Designer

ALI SHUTE

T E R E E TAY L O R

M A R I L E E WA L L A C E

Vice President Membership Development

STEVE WILSON

President/CEO

BRENDA YOUNG

Vice President of Programs

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Thank you to Century Publishing for their continued support and sponsoring the printing of our 2019 Annual Report.

Century Publishing Company E. 5710 Seltice Way Post Falls, Idaho 83854 208.765.6300 800.824.1806 toll-free www.CenturyPublishing.com

Coeur d’Alene Chamber of Commerce 105 N. First Street • Coeur d’Alene, ID 83814 208.664.3194 • www.CdAChamber.com

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