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Co-op City Times 09/14/2024

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Vol. 59 No. 37

Coopcity.com Live Chat Feature BY BRANDON ORTIZ

Saturday, September 14, 2024

$1.25

Kitchen Cabinet Upgrade Showcase to be Held in Dreiser Auditorium Sept. 23

Co-op City’s website includes a live chat feature that can connect shareholders directly to a Riverbay representative. BY ROZAAN BOONE Shareholders can go online to coopcity.com Riverbay Management will be presenting a Kitchen Cabinet Upgrade Showcase in the Dreiand scroll to the bottom of the Home page to find ser Auditorium on Monday, September 23, from noon to 8 p.m. the live chat feature. Cary Smith III, Riverbay’s Assistant Executive General Manager, has been spearheading “The live chat is a form of customer messaging software that the Riverbay “TurnKey” project which allows incoming shareholders to see a clean, comallows customers to speak directly with a Riverbay representapletely renovated apartment when they apply for homeownership in Co-op City. Through the tive,” said Lutitia Matthias, associate director of the Riverbay TurnKey program, Riverbay has been working with various contractors, some who will be the Call Center. “Live chat is a messaging system which works as a vendors also working with shareholders in the kitchen cabinet upgrade program. pop-up chat window within the Riverbay website. By offering First Vice President Leslie Peterson, chair of the Riverbay Residential Sales Committee, an instant way of asking questions, we are meeting the sharesaid: “The Sales Committee’s field trip to a restored unit was eye opening and collectively holders’ needs and helping them to a better customer journey.” prompted us to ask for those upgrades to be offered to the community. Kudos to Cary Smith After scrolling down on coopcity.com’s main page, sharewho was instrumental in making this come to fruition.” holders will see an English and Spanish queue Management is now introducing the kitchen cabinet upgrade program for current shareon the right hand side of the page that they can click on and begin typing in their questions into holders who would like to update the look of their own apartments. This package includes the a small pop-up window. updated white Shaker cabinets with soft closing doors and brush nickel hardware, a beautiful The pop-up window will be where shareholders can commu(Continued on page 2) nicate directly with a Riverbay representative about any concerns or questions they might need answered. Shareholders can access the live chat feature on any desktop, laptop, smartphone or tablet device. The next Open Board meeting with Gallery Session will be held on The live chat feature is available Monday through Friday from 8:30 a.m. until Wednesday, Sept. 25, in Dreiser Auditorium, starting at 7 p.m. Please save 4 p.m. the date and check out next Saturday’s Co-op City Times for the meeting Shareholders can also call the Riverbay Call Center at 718-320-3300 and seagenda and additional information. lect Option #2 to speak to a Riverbay representative who can assist with issuing work orders for apartments. Specifically, the Riverbay Call Center can assist shareholders with work orders related to maintenance, plastering, painting, flooring or tiling, as explained on the Shareholder page on the website under “Call Center.”

Next Open Board Meeting

MTA and NYPD Crack Down on Bus Fare Evasion

BY BRANDON ORTIZ

~TODAY!~

~TODAY!~

MTA and NYPD officials began a campaign on August 27 to crack down on bus fare evasion citywide. Members of the MTA’s EAGLE fare enforcement unit were joined by NYPD officers at bus stops on routes across the city found to have the most egregious fare evasion. Riders caught not paying the fare were issued a summons in the range of $50 to $100 or, in some cases, arrested if they were wanted for prior criminal history. MTA officials are hoping the initiative sends a message to riders who do not pay and helps the agency recover lost bus fare revenue. MTA data from the first three months of 2024 showed that roughly half or 48% of bus riders do not pay the fare. During an MTA Board meeting in August, MTA CFO Kevin Willens explained how fare evasion is impacting the MTA’s budget and costing the agency an estimated $100 million in revenue. Willens cited bus fare evasion as a main reason the agency has had less than expected revenue since the Covid-19 pandemic. “If fare evasion had receded post-pandemic, then we wouldn’t be (Continued on page 2

Public Safety Tip of the Week It is important to check to make sure you remove loose change, EZPass, phone chargers and any other items, whether valuable or not, from plain sight when parking your vehicle. While this is especially true for vehicles parked on city streets and parking lots, it is valuable advice to follow at all times to reduce the risk of your vehicle being broken into. Further, if you see anyone peering into vehicles, walking by and trying to open car doors, report it! Contact NYPD at 911 and CCPD at (718) 671-3050 or online at www.ccpd.us. The Co-op City Department of Public Safety thanks all those who have reported suspicious activity. Your vigilance helps keep the crime rate low and ensures a high quality of life in our community. Callers may remain anonymous when providing information.


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