POWER OUTAGE INFORMATION

PUBLIC SAFETY OUTAGE MANAGEMENT THIS SUMMER WITH NV ENERGY

LEARN HOW YOUR COMMUNITY IS WORKING TO KEEP YOU AND YOUR HOME SAFE THIS SEASON

The welcome of summer coincides with the entrance of wildfire season in California. To keep your home safe, the Truckee Donner Public Utility Department (TDPUD) works with NV Energy to manage wildfire safety power outages. TDPUD is a transmission dependent utility of NV Energy; this means that power is not generated locally and TDPUD relies on NV Energy's transmission system for our electrical supply. While NV Energy's reliability is generally good, transmission outages do occur and are beyond TDPUD's control. During the summer and fall months, outages are caused primarily by thunderstorms where dry ground fuels, high winds and lightning are present; animals getting into TDPUD's electrical equipment; and operational changes for wildfire mitigation.

ISSUING AN ALERT

If an NV Energy Wildfire Safety Power Outage Management (PSOM) wildfire safety outage is foreseeable, such as with a severe weather forecast or Red Flag Warning, TDPUD will alert customers directly between 48 to 24 and again between 12 and 4 hours in advance before NV Energy shuts off power through their PSOM program. TDPUD encourages all customers to ensure that it has your up-to-date contact information by visiting tdpud.org and clicking “MyAccount/SmartHub” or by calling (530) 587-3896. Once extreme wildfire danger has passed, NV energy is committed to restoring transmission power no later than 24 hours, and TDPUD will restore power no more than 12 hours after restoration from NV Energy. However, while it is possible that restoration could occur more quickly, it is important to note that instances like long-duration storms or multiple storms can create outages that could last many days. One factor that impacts restoration is visibility. When systems are down during nighttime hours or when there is smoke, NV Energy cannot fly helicopters to speed up restoration, and TDPUD’s efforts are also impacted. For safety, both NV Energy and TDPUD must be able to see their systems to visually inspect that wildfire ignition is not a threat if power were to be restored. If a PSOM is initiated after dusk or when visibility is poor, use of helicopters to inspect the infrastructure will be delayed, extending the inspection and timeline toward reenergization.

STAY IN THE KNOW

Everyone needs to be prepared for wildfire season and extended power outages. In addition to NV Energy PSOM, other wildfire safety practices are leading to more and longer power outages during wildfire season. To find more information and get alerts during PSOM events, there are multiple ways to stay informed: • Update customer contact information through tdpud.org or (530) 587-3896 • Sign up for TDPUD Nixle alerts by texting

TDPUD to 333111

• Visit tdpud.org/wildfire-safety for more information and follow Truckee Donner

Public Utility District on social media like

Facebook and Twitter • Stay tuned for the TDPUD’s launch this summer of their new Outage Management

System, which will allow customers to sign up for customized outage notifications

To learn more about PSOM through TDPUD, visit tdpud.org/psom.