knowledge is power

Your Power Company Wants You To Be Informed

It is important to be prepared for a power outage event in order to stay safe and comfortable should one occur. Some factors that may affect how you prepare include the reason for the outage, the expected duration of the outage, or whether the outage is a Public Safety Power Shutoff (PSPS) event.

Liberty will attempt to communicate with impacted customers when there is a disruption to their electric service. Liberty also has additional communication safeguards in place for most vulnerable or Access and Functional Needs (AFN) customers.

Customers who may be considered AFN are individuals who have developmental or intellectual disabilities, physical disabilities, chronic conditions, injuries, or limited English proficiency; older adults, children, people living in institutionalized settings; or those who are low-income, homeless, or transportation-disadvantaged, including, but not limited to, those who are dependent on public transit or those who are pregnant. If you are such an individual, we strongly encourage you to self-identify at libertyutilities.com. When you self-identify as an AFN customer, Liberty will attempt to notify you more frequently about PSPS events, low-income programs, funding, and more.

Liberty strives to provide effective customer service while delivering safe and reliable power to you and your family. It is important that we support those in need when possible. If you, a member of your household, or neighbor might qualify as an AFN customer, please visit libertyutilities.com to self-register, or call 1.800.782.2506 for more information.

Kate Marrone,

Customer Service Manager