GM Report

For those who may have missed the recent annual membership meeting, a livestream of the annual meeting was offered again this year. Additionally, we had about 60 homeowners in attendance. There was a lot of great information shared by the NPOA Board members and our guest speakers. Please refer to the President’s Perspective and NCSD/NFD articles for more information. Also, the 46th Annual Meeting & Election Results were distributed to members soon after the election but the results are included again in this edition of Northstar Living.

During the GM update at the Membership meeting, I recognized all of our wonderful staff members, provided an update summarizing the operating and reserve projects completed over the past year, and made a few brief announcements regarding fall operations. For those of you were unable to attend, below is a summary of some of the projects completed over the past year.

Operations

• There were three major technology projects completed over the past year. We selected and implemented a web-based and integrated Accounting System, Customer Relations

Management or more specifically an Association Management platform, and Access Control System. The company selected, Frontsteps, provided all of these services via their suite of integrated platforms. If you have been through a software transition, then you know that no system is perfect and there are always challenges that are not anticipated. But overall, we were able to complete the transition to these new systems very successfully and within a very timely manner. Many thanks for hours of hard work by our staff, consultant, implementation teams for each of platforms selected, and contributions of several NPOA board members.

• Accounting System – our existing accounting program was 20-years old, locally stored on a desktop computer at the rec center, and no longer supported by the manufacturer of the software. Last fall, this software was replaced with a cloud-based system, Caliber, specifically designed to support association management companies and large master homeowner associations like NPOA. Many hours were spent preparing recent historical and current year financial information, historical and current budget information, owner data, vendor data, etc. prior to importing all of this data into Caliber. It was a major effort to complete this process but the result was well worth the effort. Many paper-intensive and manual processes have now largely been digitized, new cloud based document storage, and

AP/AR processes that are now much more automated.

• Association Management - the new website, membership portal, and membership communication are now all handled via one platform, Frontsteps. Similar to implementing the new accounting system, many hours were spent creating data to download into the new website, which was also implemented fall 2020 and continues to be revised with new information.

• Access Control System – new access cards were issued this spring in advance of installing and activating the new readers and controllers added to the parking lot gate, dumpster Site gate, and recreation center front desk. This system dwellingLIVE, like Caliber, are all part of the Frontsteps platform.

• Critical to maximizing the capabilities of Caliber, we needed a banking partner that would allow integrated, two-way communication between Caliber and the bank for AP/AR functions. So, we also transitioned from multiple local banks to

Alliance Association Bank (AAB). AAB is a financial institution that focuses solely on Common Interest Developments, (homeowner associations) like NPOA. This change was completed fall 2020 in coordination with the transition to

Caliber. This integration allows for checks mailed to the AAB lockbox or made via one of the multiple online payment options to be processed and upload daily into the new accounting system, dramatically increasing the speed and efficiency of the collection process.

• A variety of other smaller technology related projects included: additional cameras at the recreation center, additional cameras viewing the dumpsters at the dumpster Site on Northstar Drive, upgraded DVR for the camera system, and further developing the Point of Sale set up in our payment processing system

Square. Combined with the long list of technology related projects completed the prior year, there has been a tremendous amount of technology related changes over the past two years.

• Multiple non-technology related projects were also completed over the past year: the new owner of our pool and spa service provideder completed repairs for leaking water lines for both the large spa and twirl spa, replaced several motors, sensors, and chlorine feed pumps; we replaced the old faded cones with missing letters with all new customized signage; and completed defensible space work on the Recreation Center parcels, with nearly 100 piles to be burned this winter remaining after the majority of this green waste material was removed off site.

Replacement Reserves /Capital Improvements

• Multiple reserve projects were completed spring 2021: Fitness Center Men and Women locker room flooring; Tennis Pro Shop

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flooring; Tennis Pro Shop appliances; Fitness Center flat roof replacement; Pickleball court and tennis court surface repairs; Splash pad surface replaced; and replaced the deli floor epoxy coating.

• Main Pool shade structure was installed fall 2020 with the fabric cover installed May 2021.

In closing, I wanted to provide a sincere thank you to all of our members and your guests who have visited the Recreation Center over the past year. Our hard-working team at the Recreation Center very much appreciates your patience, understanding, flexibility and grace as we have all navigated together complying with the evolving COVID-related directives and restrictions over the past 18 months.

Tim Fulton, General Manager