6 minute read
Ask The Manager
How to register…. it’s really easy and really fast!
Below are the instructions to register for TownSq. Note that “Internet Explorer” does not support TownSq (a different browser should be selected). And, for phones and iPad, be sure to download the google app at http://www.townsq.io/
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Please go to https://app.townsq. io/login and follow the steps below to register your account:
1.Click "Need to Register" on the lower righthand corner of the page.
2.Enter your account number, HOA property ZIP code and first & last name.
3.Click "Continue."
4.Click on Sign up.
5.Once registered you can modify your ‘profile’ for how you want to receive notices (or not) from the HOA.
6.If you need further assistance, please contact TownSq Customer Service via email at Support@townsq.io by phone at 844.281.1728, or call the Associa office at 775.626.7333.
Please note that “Internet Explorer” does not support TownSq (a different browser should be selected). And, for smart phones and tablets, be sure to download the google application at www.townsq.io/
ask the manager
do you have a question for Jeanne Tarantino? Do you have a question about the HOA, the Board, or the Management Company? If you have a question, odds are your neighbors are wondering, too! Send your questions to: ACservice@associasn.com. Top questions will be published in the ArrowCreek View. Thanks for staying informed! Q A why is it of benefit to you to register for townsq. what is it really? Over the last couple of years you have been hearing from us to ‘Register for TownSq.’ Many of you have, but many of you haven’t and don’t really understand what it is and how it benefits you. TownSq is not a typical website. It is a communication and data management platform that links your property data between the ACHOA and you. It is your personal property file. Its also a direct communication path between you and the ACHOA.
I routinely get phone calls from Owners concerned about their account. Is my account current? Was my payment received? Are there late fees on my account? What is the status of my violation and/or fine? How do I send my interest to be on a Committee? Where do I find ADRC forms and Guidelines? Though the Associa Sierra North office staff is readily available to assist you, this information is easily accessible on TownSq 24-7. All you must do is register.
As important HOA announcements are posted, you will receive an email to let you know. On TownSq you can check your account real time 24-7. Instantly make payments to your account online, be notified right away of architectural actions and compliance notifications related to your property, easily connect to the HOA to ask questions, report concerns, access information, and have immediate access to community notices, surveys, events, secured documents (minutes, financials, etc.) and more.
If you haven’t already, please take a few minutes to register on TownSq. It really is an important and useful tool to keep YOU updated on your personal account and property.
Jeanne Tarantino, Community Manager Jeanne Tarantino
AlarmSystems
permits by washoe county
Many citizens in Washoe County have installed burglar alarm systems to help protect their property. In recent years, however, the rise in false alarms has become problematic. In unincorporated Washoe County, more than 99% of all alarms prove to be false.
Washoe County has been working since 2009 to reduce the number of false alarm calls that are responded to by Washoe County Sheriff’s Office deputies. Responses to false alarms divert law enforcement resources, potentially from crimes in progress, other emergency situations, and time spent patrolling assigned areas.
Washoe County’s vendor, CryWolf False Alarm Solutions (CryWolf), has worked to reduce the number of false alarms in Washoe County, including efforts to inform residents on important information regarding operating an alarm system.
Permit Required Alarm system users residing in unincorporated Washoe County, including homes and businesses with an alarm system, are required to obtain a permit from Washoe County to operate an alarm system. Should a false alarm trigger at a location without a permit, the alarm system user could be fined up to $300 for the law enforcement visit.
“Most residents are surprised when their alarm is triggered and receive a bill for not having a permit. We want to save our taxpayers this unnecessary system expense,” says Nancy Leuenhagen, Communications Director. “Permits are required to document and reduce false alarms in Washoe County.”
The permit fee is $24 per year and may be obtained by contacting CryWolf at (855) 664-4324 or email washoe@superion.com.
Senior Discount Alarm system users that are 65+ years or older with alarm systems are eligible for a senior discount permit fee of $12 per year through CryWolf. To see if you qualify or receive a discount, please contact CryWolf at (855) 664-4324 or email washoe@superion. com.
Billing Questions Should questions arise regarding a CryWolf alarm bill, please contact CryWolf at (855) 664-4324 or email washoe@superion. com.
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For all other Washoe County inquiries regarding an alarm system or to see if an alarm system is permitted, residents can call Washoe311, by dialing 3-1-1 from any phone or emailing Washoe311@washoecounty.us.
According to the CryWolf Questions and Answers document on https://www.crywolfservices.com/washoe/, everyone operating a monitored or non-monitored audible alarm system with an external audible alarm is required to register their alarm system.
ArrowCreek is unincorporated Washoe County for tax purposes, but we are governed by NRS 116 and NRS 116A as a commoninterest community. This ordinance has not been incorporated within NRS 116 nor made applicable to gated communities. We have our own security force. There is no requirement to register if governed by a gated community homeowners association. However, you can be charged for a false alarm. Most likely.
The Washoe County Sheriff’s Office and the Washoe County staff person who is in direct contact with the CryWolf alarm vendor answered accordingly: “While ArrowCreek residents live in a gated community, registering your security system helps the Sheriff’s Office respond to ArrowCreek and keep your community safe. The Washoe County Sheriff’s Office strongly recommends that you properly register your security system with the County as outlined in County Code.”
More information CryWolf mentioned in sidebar in the Washoe County District 2 2020 Winter Newsletter: https://www.washoecounty.us/bcc/newsletter/January-2020/ district2.php
CryWolf False Alarm Program on Washoe County website (scroll down just a bit) https://www.washoecounty.us/mgrsoff/Special-Projects/index.php
Washoe County/CryWolf website: https://www.crywolfservices.com/washoe/
Washoe County/CryWolf website Questions and Answers (includes fine structure): https://www.crywolfservices.com/washoe/pdfViewer. aspx?Prevention/Frequently_Asked_Questions.pdf
Washoe County 311/Cry Wolf video (about 30 seconds in CryWolf is explained): https://www.youtube.com/watch?v=OYjF_ EZl9uA&list=PLdx9_2ZV4M_xmuDVuz12SLUFC1bigWr4- &index=25
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