Board of Directors' Note

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ArrowCreek BOARD

Mark Aston, President Caryn Olson, Vice President Paul Burkett, Treasurer Margaret McConnell, Secretary Rick Hsu, Director Stan Jaeger, Director Reb Bailey, Director

ADRC MEMBERS

John Krisch, Chair Margaret McConnell, Board Liaison Stan Jaeger, Board Liaison Ron Duncan Jeff Jones Don Unruh Mike Branson

The ArrowCreek Board of Directors, on its behalf and for the Association, disclaims responsibility for the content of any articles not authored by Board members, community volunteers, or employees. Articles of general interest on subjects reported or discussed at public Board meetings published in the magazine are the responsibility of the residents submitting them. The editors reserve the right to edit submitted material for clarity and length.

board of directors' note

Arrowcreek’s “year” begins with the seating of a new Board of Directors in December. For purposes of this article, “2022” refers to the period from that time to December 6th, 2022.

We should have known that 2022 would be a challenging year. Within days of seating a new Board in December of 2021, ArrowCreek was hit with a huge snowstorm over the Christmas Holiday that made many roads impassable and buried dozens of cars including our own Security vehicles. While cars remained trapped throughout Washoe County for days afterward and many roads closed, through the work of Q & D, Security, and numerous Resident volunteers within 24 hours all cars were free, our roads were reopened and clear, and Q & D remained at work as snow continued to fall.

Those combined efforts put us in a much better position than most in the County, but the overtime, holiday pay, and nearly 72 hours of non-stop snow removal bit heavily into our contingency cash, wiping out nearly a quarter of our two-month carryover. Like the snowstorm, external forces out of our control would continue to hit us hard. Skyrocketing inflation that left Nobel laureates shaking their heads further bit into our cash, and staffing shortages at Associa meant many transactions went unentered for months. Those issues created a perfect storm that found us nearly out of cash at the end of October, at a time when we needed to have our 2023 budget prepared for approval and bills were coming due. Intensive work by our volunteer Treasurer, Budget and Finance Committee and Reserve Committee chairs, along with consultation by our Community Manager produced a plan that was vetted by our auditor and on the table for approval in two weeks. This plan should restore AC’s finances to a position of strength. The Reserve Committee developed new modeling tools and took an aggressive approach regarding inflation. While a few percentage points below its chartered minimum, the long-term plan corrects this in a few years and the Committee anticipates a greater than expected upward trend as interest rates rise.

The staffing shortages that have plagued Associa, and many businesses throughout the country, were largely avoided in ArrowCreek. While our pay and benefit packages are within the overall market norms, our GM has created an environment where workers feel valued by both other staff and our Residents. We came through COVID with minimal turnover.

In 2014 ArrowCreek’s reputation was as a place to avoid. Through the hard work of prior Boards and our Communication Committee, that began to change. The Conrad family felt confident enough to invest millions of dollars in the Club renovation, further increasing demand for homes here and driving prices to new highs. Our appreciation rates were higher than any other similar community here in the Reno area and at one point only three houses for sale in ArrowCreek.

There is no better measure of how effective the rebuilding effort has been than now, during a time of tremendous economic uncertainty, we are still receiving applications for new custom home permits.

With the Club purchase and renovation, there was an opportunity for new dialogue between siblings. That dialogue was instrumental in bringing forward a joint traffic enforcement policy that increases the safety for our Residents. That also extended to TCAC helping fund the longneeded repairs to our evacuation routes. Those items made ArrowCreek a safer community, but they are not the only progress that was made in 2022. We added a mobile speed camera to add to our compliance measures. Our Fuels Committee continues to work with a variety of agencies and has been instrumental in having AC designated a “Firewise Community,” resulting in lower insurances rates. 2023 projects include more funding for fuel reduction, and GIS mapping to both record and review what areas should be prioritized. Over the next two years, all homeowners should receive a fire safety evaluation of their property. Many have already used those evaluations to take steps to make their homes safer. The evacuation drill also showed where we can do better. Signs for evacuation routes should be in place before the summer.

We learned from the December storm as well. Realizing closed or blocked roads could inhibit first responders, we opened a new communication channel with the county for such events. Finding our security vehicles inadequate for heavy snow, we upgraded a budgeted golf cart purchase to an all weather all wheel drive UTV. Not only will this provide a more robust response vehicle for heavy snow, but it will allow greater access to areas that might be blocked by landslides or road failures during an earthquake. Those were items that came from immediate needs. Last January, the new Board sat down and set out a goal list. Virtually all of the goals were achieved, from shorter Board meetings to more town halls. Those town halls were very helpful in pushing forward a better Resident’s Center rehab plan, something that had languished since 2016, and in explaining the financial realities that came with high inflation and our cash crunch. We also added a Zoom component to the resumption of in-person meetings to further our informational reach into the community. ArrowCreek remains strong and well positioned. Much of that strength comes from the people who live here. Wherever you read “Committee” or “Board” that means people are donating their time and expertise to the greater good. By the time this is read, a new Board will be installed. They cannot and should not rest on the hard work that went before them nor take steps backwards. They need to continue to push forward, to update and modernize, and to focus on making ArrowCreek the best place to live in Northern Nevada. They have the tools at their disposal to make this happen.

We wish them well. Board of Directors

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