Guide pratique Riviera Ports 2017 - EN

CCINCA – DIRECTION DES PORTS – DEPARTEMENT MCC - NICE

MY ACCOUNT GUIDE RIVIERA-PORTS From registration to the use of online services Version : May 2017

Contenu 1.

2.

3.

Registration ...............................................................................................................................................................................................................................2 1.1.

Where can I register ? .......................................................................................................................................................................................................2

1.2.

What to choose if I am a port customer?..........................................................................................................................................................................3

1.3.

How can I enter my information and preferences? ..........................................................................................................................................................4

1.4.

Confirmation email for registration ..................................................................................................................................................................................5

Connection ................................................................................................................................................................................................................................6 2.1.

Where to connect ? ...........................................................................................................................................................................................................6

2.2.

How do I enter my information to log in? .........................................................................................................................................................................8

2.3.

How do I know if I am logged in? ......................................................................................................................................................................................9

2.4

What to do if you want to convert your account into a port client account? ................................................................................................................10

2.5

Manage my preferences and my personal information..................................................................................................................................................12

Use of online services ..............................................................................................................................................................................................................14 3.1.

3.1.1.

View my personal profile.........................................................................................................................................................................................15

3.1.2.

Consult my stays ......................................................................................................................................................................................................20

3.1.3.

View and pay my bills ..............................................................................................................................................................................................21

3.1.4

Send a departure notification beyond 24 hours .....................................................................................................................................................24

3.1.5

Consult my Wifi code...............................................................................................................................................................................................25

3.1.6

Registration for CLUPPIP .........................................................................................................................................................................................26

3.2 4

Port Customer Services ...................................................................................................................................................................................................14

Reserve a berth ...............................................................................................................................................................................................................27

Sign out ....................................................................................................................................................................................................................................31

1

1. Registration 1.1. Where can I register ?

2

1.2. What to choose if I am a port customer?

3

1.3. How can I enter my information and preferences?

4

1.4. Confirmation email for registration If your information is valid, you will receive a confirmation email with your username and password to log on to the Riviera-ports site.

To access it, you must connect to your mailbox (gmail, yahoo, outlook, etc.) and check that it is there, then follow its instructions.

If it is not, look at your spam box and add riviera-ports as a contact, also allow the images it sends you.

If it still does not appear, contact the following email address: webmaster.rivieraports@cote-azur.cci.fr

5

2. Connection 2.1. Where to connect ?

6

Or :

7

2.2.

How do I enter my information to log in?

8

2.3.

How do I know if I am logged in?

9

2.4 What to do if you want to convert your account into a port client account?

When we created a "non-client port" account and logged in, a message suggests that we change our account to a "port client" account. Click OK to do it.

10

Fill in the following fields

11

2.5 Manage my preferences and my personal information

12

13

3. Use of online services 3.1.

Port Customer Services

14

3.1.1. View my personal profile

15

16

For any request to modify your personal information, the update will be effective after validation of the port (delay 1 to 5 working days).

Only port officials are authorized to accept or reject your application. Any request to modify the information concerning your boat (s) will be effective only after presentation to the port officials of the official documents proving these changes.

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3.1.1.1.

Edit my personal profile

18

19

3.1.2. Consult my stays

20

3.1.3. View and pay my bills 3.1.3.1.

View the details of a bill

Click here to see the details of a bill

21

3.1.3.2.

Pay a bill

Click here to pay a bill

You will be directed to our secure online payment platform, Mercanet, to settle with your credit card:

Choose your bank card

22

Proceed to payment by entering your banking information:

Fill in your banks details

Validate your payment

Within 48 hours, once the payment has been made and after receiving the bank confirmation, the port will change the status of your invoice and it will appear as "Bill of Sale" in the invoice table of your Riviera Ports account.

23

3.1.4

Send a departure notification beyond 24 hours

24

3.1.5

Consult my Wifi code

25

3.1.6

Registration for CLUPPIP

26

3.2

Reserve a berth

27

Click here to request a visitor’s berth

28

Your information will be in the form if you are already

29

If you are already registered the form will fill dynamically and you will have to validate if you have nothing to modify

Click on send once all the information entered 30

4 Sign out

31