Frequently asked questions

Who will arrange maintenance and pay my accounts?

It is recommended practise to have maintenance and repairs arranged through the office with a qualified and insured tradesperson. All invoices will be sent to our office and our accounts manager will pay the accounts out of your rental income. This will then appear on your monthly statement along with a copy of your bills for tax purposes.

When and how will I receive payment?

We complete our End of Month process on the last working day of each month and funds will be electronically transferred into your nominated bank account. Statements are then generated and forwarded to you by email or mail. The only variation to this is in June, with the End of Financial Year. Both the EOM and EOFY process will be completed on the first working day after 30th June.

Do I pay fees if my property is vacant between tenants?

If there is a period when your property is vacant between incoming and outgoing tenants you will not incur management fees. Management fees are only charged on rent collected.

Pets or no pets?

If you are prepared to consider applications from tenants who have pets with good references, we’ll mark your property as ‘Pet Friendly’ in our vacant rental property search results. This expands the number of potential tenants for your property. If an appropriate application is received, additional stringent conditions will be added to your lease agreement to ensure the tenant accepts additional responsibilities related to management of their pet. This includes your property’s condition, professional carpet cleaning, deodorising and treatment, disturbance to neighbours and damage to lawns and gardens.