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businessreview Published monthly (except January)

Centr al Coast business re vie w

Vol 24 Sep 2013

Read e

20,00rship 0


Central Coast Business Excellence Awards – Full Report

Tower Building opens Gibbens Family investing in the Coast


Science. Not Fiction. The New Generation E-Class

CONGRATULATIONS TO THE WINNERS OF THE 2013 CENTRAL COAST BUSINESS EXCELLENCE AWARDS BUSINESS OF THE YEAR Sponsored by Coast Star Motors TrendPac Excellence in Manufacturing Sponsored by: NSW Trade & Investment Winner: TrendPac Finalists: Alfa Laval Aalborg Pty Ltd, TrendPac Excellence in Innovation Sponsored by: University of Newcastle Central Coast Campus Winner: Alfa Laval Aalborg Pty Ltd Finalists: Alfa Laval Aalborg Pty Ltd, Job Centre Australia,, Yates Traders Pty Ltd Business Leader of the Year Sponsored by: Central Coast Business Review Winner: Jeff McGarn – Graphic by Design Finalists: Christina Jones – Wiggle & Giggle Music, Jeff McGarn – Graphic by Design, Leonie Farlow – Killarney Vale Dental Excellence in Manufacturing Sponsored by: NSW Trade & Investment Winner: TrendPac Finalists: Alfa Laval Aalborg Pty Ltd, TrendPac

Platinum sponsors

Excellence in Export Sponsored by: Fortunity Winner: Alfa Laval Aalborg Pty Ltd Finalists: Alfa Laval Aalborg Pty Ltd, QiQ Communications Pty Ltd

Excellence in Business Ethics Sponsored by: Defence Reserves Support Winner: Riviere Law Finalists: Nurses Now Pty Ltd, Riviere Law, The Footprint Group

Excellence in Small Business Sponsored by: Bendigo Bank Winner: Streamline Air Conditioning & Refrigeration Finalists: Avoca Beach Seafoods, Streamline Air Conditioning & Refrigeration, The READ Clinic Pty Ltd, Training Wheels, Wand Optometrists

Excellence in Sustainability Sponsored by: Wyong Shire Council Winner: Baltimore Aircoil Australia Finalists: Baltimore Aircoil Australia and Hunter TAFE

Employer of Choice Sponsored by: TAFE NSW Hunter Central Coast Winner: Central Coast Group Training Finalists: Central Coast Group Training, Central Coast Leagues Club, Familychips Pty Ltd Excellence in Service Sponsored by: RDA Central Coast Winner: Wiggle & Giggle Music Finalists: Avoca Beach Seafoods, Design by Alexandra Marks, Wiggle & Giggle Music Lifetime Achievement Award Winner: Edgar Adams

Young Entrepreneur of the Year Sponsored by: DMA Insurance Brokers Winner: Kristy-Lee Johnston – The Footprint Group Finalists: Danielle Drake – Gorgeous Hair at Gorokan, Greg Stephenson – Cateraid Kristy-Lee Johnston – The Footprint Group, Kyana Maquire – Massey’s Black Belt Academy Young Business Executive of the Year Sponsored by: Gosford City Council Winner: Keith Pratten – National Manager Snap Fitness Finalists: Aiden Kirk – Baxter Building Co, Jorge Chavez – Chavez Chiropractic, Keith Pratten – Baxter Building Co Local Chamber of Commerce of the Year Sponsored by ORS Group Winner: Erina Chamber of Commerce Finalists: Erina Chamber of Commerce, Peninsula Chamber of Commerce, Wyong Regional Chamber of Commerce


Cover story 4

Gibbens Family investing in the Coast

5 Tower Building opens

Business News

27 NSW workers’ comp changes for small business people 27 Employers beware of acting against employees with family responsibilities 27 Identifying and Understanding Risks – Part 2

7 TrendPac wins Business of the Year

Regular features

8 University and Academy of Sport sign 5-year sponsorship

6 Edgar Adams Editorial


Government promises $7 million for Kibbleplex

10 Sylvania Lighting to supply LED street lighting 11 West Gosford GP Super Clinic open 11

Good year for Red Shield Appeal on Coast

12 Avoca Locksmiths celebrating 30 years 12 Gosford Council endorses Performing Arts Centre design

New government must keep promises

14 Business Briefs 22

Commercial and industrial property for sale/lease


Property News

27 Business tips 29 Event Calendar 30

Funny Business

13 Urban Dwell gives the caravan park industry a ‘facelift’


14 Gosford Council appoints Planning and Environment Director



CONFERENCE and functions GUIDE

14 Accountants establish at Erina 14 CCRDC appoints Marketing and Communications Manager 15 Time to retire after 15 years in business 15

Plastic surgeon opens rooms at Erina

15 The Entrance Chamber elects John Millard President 25


Chamber backs adoption of Gosford LEP 2013

Front cover: The Gibbens Family: Linda and Scott Gibbens, Jane and Greg Gibbens and Matthew and Emma Gibbens. Photographs front cover and pages 4 and 5 courtesy Louise Blake Photography

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cover story

Gibbens Family investing in the Coast The Gibbens Family moved their spring making business to Gosford from Sydney in the early 1970s and it has undoubtedly been the most successful business relocation the Central Coast has seen. This is a bold statement but when compared to the multi-nationals who have come and gone leaving nothing in their wake it may be worth analysing the real benefits that Gibbens Group delivered to the regional economy. Their first investment, apart from their homes, was five acres (2 hectares) on Manns Road at West Gosford on which George Gibbens built his factory to make springs for the local and export market. In the years since, Greg Gibbens’ sons have reinvested millions of dollars in the Central Coast. Their first commercial property was a Joint Venture in the mid-1980s that saw what was then known as the Harvey Norman Complex (now Palm Court) developed at Erina. It was a visionary development with offstreet parking surrounded by retail shops with the Harvey Norman discount store as its centrepiece. This property was developed because the Joint Venture partners had identified a need to provide services that were created as a result of the opening of Erina Fair nearby. This complex proved to be highly successful and set Erina on the growth path that we see today. Shortly after the Palm Court complex was completed and fully leased, which showed an increasing demand for retail space the

Some of the many guests who attended the opening of the Tower Building Riverside Park in the building’s foyer Family developed their next property opposite at 203 Central Coast Highway. Again this was quickly leased up. With a growing demand for retail space becoming more apparent the Gibbens Family and their joint venture partners in early 1990 acquired the well known chicken farm on the corner of the Central Coast Highway and Karalta Road at Erina and proceeded to develop what has become one of the most successful retail / commercial precincts on the Central Coast, Fountain Plaza. Subsequently Erina Plaza, nearby was developed and again successfully leased in a short space of time.

The Gibbens Family can justly and proudly say that the growth of the Erina, was due to their commitment to the place where they had decided to relocate to twenty-five years earlier. Then in early 2000 Matthew Gibbens became involved in the management of the family business and saw similar opportunities for investment to those that existed in the early 1980s at Erina at West Gosford. They set about acquiring six properties adjoining their West Gosford holding, buying up over 100,000 sqm with the intention of establishing a new retail and commercial continued on page 28

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cover story

Tower Building West Gosford opens The opening of the Tower Building at Riverside Park in mid August is a further step in the redevelopment of over 90,000 sqm of land on Manns Road and the Central Coast Highway and backing onto Narara Creek at West Gosford, which was once Gibbens Industries’ spring manufacturing facility and holding yards for the abattoirs opposite as well as a few other land owners. The Gibbens Family, having consolidated their holdings, are well down the track of developing this enormous site which will transform West Gosford bookending it as a major commercial / retail /industrial area with Erina as a commercial / retail area and Gosford CBD in between. The iconic 4-storey Tower Building represents Stage 2 of the development and comprises a total of 6,300 sqm of space which the Gibbens Group’s CEO, Matthew Gibbens, said, “sets the bar in terms of optimum efficiency in light and energy savings, with design features being nothing less than state-of-the-art in terms of both technology and design. It is the first building of this caliber to be constructed on the Central Coast having 4.5 star NABER rating. Mr Gibbens said that the take up of space has been very encouraging with the Reliance GP Super Clinic taking 2,000 sqm on the ground and first floors and Danish heavy engineering manufacturers, FLSmidth occupying 1,600 sqm along with Commonwealth Bank Business Banking Central Coast branch locating within the building and other smaller tenants.

Cutting the tape – Gosford City Mayor Lawrie McKinna, Joel Castle (Project Manager), Matthew Gibbens and Member for Robertson Deborah O’Neill. Well known restaurant proprietor James Nouri has opened Jimmy G’s café on the ground floor. Mr Gibbens said that most of the space is now leased or sold but some spaces from 76 sqm are still available. The Tower Building opening follows the completion of Stage 1 in 2010 with Moneywise Group Australia locating their Australasian head office operations in the Riverside Park development having bought a 1,100sqm strata unit off the plan. Stage represented an investment of around $16.5 million and comprises: • Two-level 2,157 sqm Moneywise building • KFC drive-thru restaurant • Dan Murphy’s, and • Storage King

Meanwhile construction of the 15,000 sqm Masters Home Improvement warehouse is nearing completion and will open in December. Car parking problems solved One of the most significant benefits for those doing business at Riverside Park is the significant availability of car parking across the site which amounts to 1,103 car spaces. Final stage a Homemakers Centre At the opening of the Tower Building Mr Gibbens announced that construction of an 11,500 sqm Homemaker Centre adjacent to Masters Homes would commence almost immediately. This Centre comprises twelve tenancies ranging in size from 300 sqm to 2,000 sqm.



4384 4376 Office: Suite 1, 16 Church St Terrigal NSW 2260 Mail: PO Box 1167 Terrigal NSW 2260 Fax: 4385 9269 Mobile: 0418 433 921 Email: To view our project gallery, go to: CENTRAL COAST BUSINESS REVIEW september 2013




Edgar Adams discusses local issues

New government must keep promises This issue of CCBR will not be out until just after the Federal Election and as it looks like being a foregone conclusion we need to worry. During the election Member for Robertson, Deborah O’Neill announced that the Federal Government would support the redevelopment of the Kibbleplex Building in Gosford (see Page 9). This was quickly followed by an announcement by the Liberal Leader, Tony Abbott that his government will fund the Kibbleplex with $7 million as well as promising that a federal government agency would be located in Gosford, Woy Woy Oval would get $3.5 million, $1 million for a sporting complex at Wyong, $2.7 million on a new skills and jobs centre on the Central Coast, $3 million to upgrade roads; $3.25 million to “clean up” Tuggerah Lakes. These are promises that we will be holding him to. Firstly, you will notice that we have introduced a new modern style for CCBR to coincide with our move into the social media space. We have launched a CCBR Group on Linkedin and this Group will soon become the social hub for professionals on the Central Coast. Unlike other Groups on LinkedIn, we will generate meaningful discussions around local policy, local business issues, technology and other business topics. All members are free to comment on


discussions we post, however if a member wishes to post a discussion, it will be submitted for review. Just one member’s discussion will be featured each week to keep content relevant and consistent. Through these measures we are planning to have a greater reach to the business community and for our readers to have more say in those issues that are affecting them. Our cover story this month focuses on the Gibbens Family who have been the drivers behind the economic growth and development at Erina and now West Gosford. This story highlights the benefits of encouraging businesses to relocate to our region and their influence on our future. This month’s issue also features the Winners of the Central Coast Business Excellence Awards which were held on the 17th August. CCBR was proud to be a Platinum Sponsor along with Coast Star Motors who have supported the Awards since their inauguration three years ago. And of course it is always good to be supported by those other Sponsors who joined us with our vision three years ago. Firstly, I was very honoured to receive the Lifetime Achievement Award and thank the organisers for considering I was worthy of such recognition. Of course the big congratulations goes

to the Business of the Year, TrendPac and the Hyde Family. The TrendPac story is one of great success over fifty years. I shall bet it hasn’t always been beer and skittles surviving prospering but in the end its how you approach doing business, and of course being there year after year. Our congratulations to all the other Winners, there is a full report in this issue. Edgar Adams Editor

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TrendPac wins Business of the Year The third annual Central Coast Business Excellence Awards were held at Mingara Recreation Club in mid August attended by some 320 of the Central Coast’s leading businesses and organisations. The Awards, which now link in with the NSW Business Chamber’s State Business Awards to be held later this year, sees the winners in each category automatically become Finalists in the State Awards. A packed auditorium applauded the announcement that TrendPac, who had earlier won the Manufacturer of the Year Award, was announced the winner of the 2013 Central Coast Business Excellence Awards Business of the Year and Platinum Sponsor Coast Star Motors’ Sales Manager, Greg Evans presented the coveted award trophy to Financial Controller, Leonard Dodds. “These Awards are intended to highlight the best of the best businesses in our region and send a message, particularly to government, that the Central Coast has a strong and innovative business community,” said the Organiser of this year’s Awards, Kerry Ruffels. Other big winners included long time publisher of the Central Coast Business Review, Edgar Adams who was the recipient of the inaugural Life Time Achievement Award. In another first for organisers the Central Coast Mariners received a special Award for Outstanding Contribution to the Central Coast.

The TrendPac Team. Penny Bell -Sales Administrator, Michelle Walker - Accounts Payable, Wendy Todd, Customer Service / Accounts Receivable, Leonard Dodds - Financial Controller, Carmel Roberts - Accounts Administrator and Ray Watkins -National Business Manager.

Outstanding Contribution to the Central Coast Central Coast Mariners. Chairman Peter Turnbull

Lifetime Achievement Award winner Edgar Adams with Bev Adams and Event Organiser Kerry Ruffels

As with previous years the judging of the awards was carried out by an impartial idependent panel of judges - Frank Sammut, Dr Anton Kriz, Donna Bailey and Graham Baker. Mr Ruffels thanked them pointing out that

the long term success of these Excellence Awards depends upon the integrity and diligence of the judging. FULL REPORT – PAGES 16-19

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general news

University of Newcastle Deputy Vice-Chancellor – Academic, Professor Andrew Parfitt, with Central Coast Academy of Sport Managing Director, Ian Robilliard

University and Academy of Sport sign 5-year sponsorship The University of Newcastle and the Central Coast Academy of Sport have announced a significant community partnership signing a five-year sponsorship agreement in late August. With the University saying that the close alignment

of core values between the University and the Academy of Sport has been the catalyst to the development of this important business partnership. The sponsorship by the University of Newcastle will see significant cash, in-kind

support and direct support to athletes through an athlete scholarship program. The many elements of the agreement will allow the Academy of Sport to operate at a level not previously enjoyed by the organisation. Ian Robilliard, Founder and Managing Director of the Academy of Sport, said the new five- year agreement with the University of Newcastle would mark a milestone in the Academy’s development. “The partnership with the University is important to the Academy on a number of fronts. Financial support allows the Academy access to $30,000 in direct funding. As with any SME the ability to apply adequate resources to the business is paramount in terms of building organisational capacity and strength,” said Mr Robilliard. “The University also brings world-class support to our sporting programs through the use of the Exercise and Sports Science (ESS) facility at the Ourimbah campus. The ESS facility provides elements to our training programs that set the Academy apart in what we are able to provide our athletes, continued on page 10

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general news A4

Government promises $7 million for Kibbleplex The University of Newcastle and Gosford Council have welcomed the commitment of $7 million, to fund the new state-of-the-art Kibbleplex Learning Centre in the centre of Gosford, announced by the Federal Minister for Families and Community Services, Ms Jenny Macklin, and Member for Robertson Ms Deborah O’Neill prior to the elections. The Government will provide $7 million to the project, matching Council’s contribution dollar for dollar. Gosford City Council General Manager, Mr Paul Anderson has welcomed funding for the project saying that it is secured and will move ahead regardless of the result of the September 7 election - a real coup for Gosford City. “This is a flagship project for the redevelopment of Gosford and is the result of a great deal of hard work from a number of local agencies,” Mr Anderson said. “Kibbleplex is set to give new life to the Gosford CBD, generating new business on the back of the rollout of the National Broadband Network (NBN). “The early rollout of the NBN along with this new project will benefit already established businesses and those looking to relocate to Gosford. The new facility will house University of Newcastle pathway programs to support students entering university. It will also be the headquarters for a new Research and Innovation Hub focused on partnerships between the University of Newcastle and the business community. 

| building design + interior | Suite 2.03, Level 2, 4 ilya Ave, Erina N.S.W. 2250 moblie: 0416 031 668 email: blog: Enzhuo Jason Gai. bachelor of design (architecture) THIS DRAWING AND THE CONTENTS THEREIN ARE THE SUBJECT OF COPYRIGHT AND SHALL NOT BE COPY OR REPRODUCED IN PART OR IN WHOLE WITHOUT WRITTEN PERMISSION.

southwest perspective - preliminary concept (colour option)

Artist’s impression of the Kibbleplex Learning Centre that was formerly Marketown Shopping Centre Gosford note: perspective images are for presentation purpose only, images does not represent the true nature of the finished building product.

Vice-Chancellor, Professor Caroline McMillen, said that funding for this project was great news for Gosford and would support the city’s renewal as a thriving regional centre. A strong future for the Central Coast goes hand in hand with greater access to educational opportunities and a vibrant and innovative business community, Professor McMillen said. The University is delighted to be in a partnership led by Gosford City Council and the Central Coast Regional Development Corporation to provide a  next-generation flexible teaching, learning and engagement environment in the heart of Gosford. The University of Newcastle’s presence at Kibbleplex will complement its campus

at Ourimbah, strengthening the impact of world-class higher education on the Central Coast, where educational participation is below national and state averages. The University of Newcastle’s Research and Innovation Hub will also be based in the new Kibbleplex development, providing a focal point for collaboration between the University’s researchers and business and industry on the Central Coast.  “I would like to thank Ms O’Neill for her support for this project and the on-going revitalisation of the Gosford CBD,” said Mr Anderson. Following Ms O’Neill’s announcement, the Candidate for the seat of Robertson, Lucy Wicks said a new government would provide $7 million in funding for the Kibbleplex.

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B usiness N ews

Sylvania Lighting to supply LED street lighting Lisarow based Sylvania Lighting Australasia has been appointed by energy provider Ausgrid to provide LED street lighting to 41 councils across New South Wales. The announcement was made by the NSW Minister for Energy and Resources, the Hon. Chris Hartcher and will see the Central Coast manufacturer provide 10,000 LED luminaires annually as part of councils’ retrofit and street lighting maintenance programs. It is believed that councils across Sydney, the Central Coast and Hunter regions are set to save millions of dollars in maintenance and energy costs as a result of the roll out of LED streetlights. The announcement caps off what has been a busy couple of years for Sylvania which employs more than 150 locals at the company’s Lisarow facility. A new wholesale dedicated division – Sylvania Trade Supplies - launched in August 2013 to a positive response from business partners. The company’s Central Coast engineers have also been responsible for crafting a proprietary LED lighting system for Coles supermarkets which continues to be implemented at stores nationally. Other major installations include the lighting towers at the Sydney Cricket Ground, the Sydney Harbour Bridge and foreshore lighting along Circular Quay including the Sydney Opera House forecourt. The company recently received Excellence in Lighting Design awards from the Illumination Engineering Society for its work on a broadcast quality lighting installation for Cranbourne Racetrack in Victoria. Fans of the AFL’s Geelong Cats can also thank Sylvania for bringing night games to

Simmonds Oval, the Cats’ home ground, following the design and installation of another broadcast standard lighting scheme. Evidence of the company’s ongoing commitment to research and development can be found onsite at the Lisarow facility where the company has invested in creating Australia’s only lighting test road. The test road is a 200 metre stretch of road that features seven custom designed lighting towers. Sylvania’s Executive General Mark West Manager, Mark West Sylvania Lighting Towers at night explains further. “We have built the test road with the in charge of lighting across an entire grid. express purpose of being able to show The system helps provide effective energy energy authorities, councils and environmanagement and assists with reductions mental groups what we can produce locally in operating costs, maintenance and waste to meet Australia’s unique environmental management. conditions. It’s a complete set up that “Those responsible for light maintenance allows us to show not just light fixtures but can monitor the performance of each also management and monitoring systems individual luminaire in real time and can which are designed to give energy authorisee outages, breakages immediately, failure ties and councils complete control over alarms can be built in; dimming and timing their lighting infrastructure.” settings can be refined; energy usage can West demonstrates the ability for him to be monitored and adjusted. All of it can be control each individual light in the test road performed onscreen, sitting on the other facility from his smartphone and points out side of the world if necessary, using any that this type of control is available to those device that will connect to a web browser.”

University and Academy of Sport sign 5-year sponsorship coaches and support staff,” he said. “This agreement is ground breaking, and to say I’m delighted is an understatement, it sets the organisation up for years to come. I would like to thank Professor Andrew Parfitt, Deputy Vice-Chancellor – Academic, and Professor Bill Hogarth, Pro Vice-Chancellor - Science and Information Technology, for their genuine interest in the work the Academy does, and for their support of building capacity within the region. “Both Andrew and Bill have been instrumental in the support provided to the CCAS and we are indebted to them


for this ground breaking announcement.” Professor Andrew Parfitt, Deputy Vice Chancellor Academic said the University was proud of its long standing relationship with the Academy. “The University of Newcastle is a world-class university and nowhere is that more important than in our own community. We are pleased to support the sporting excellence being fostered at the Academy,” he said. “Our relationship with the Academy fosters our shared priorities around innovative sports education, training and research, and brings significant collabora-

continued from page 8

tive opportunities for our students and researchers to engage in athlete testing, reporting, research and Work Integrated Learning placements.” The Central Coast Academy of Sport is proudly supported by the following Business Partners: Communities NSW, The Greater Building Society, Southern Cross Austereo Central Coast (107.7 2GO and 101.3 Sea FM), Webstuff. biz, NBN Television, The University of Newcastle, Mingara Recreation Club, Gosford City Council and Wyong Shire Council.

general news

West Gosford GP Super Clinic open Coinciding with the opening of the Tower Building at Riverside Park West Gosford was the opening a week earlier of the Reliance GP Super Clinic by Federal Health Minister The Hon. Tanya Plibersek and Member for Robertson, Deborah O’Neill. Owned by Dr Rod Beckwith, who also owns the Reliance Healthcare practice at Wyoming, the new Super Clinic has been funded by the Federal Government to the tune of $7 million. It occupies a total of 1,810 square metres of space, 1,210 sqm on the ground floor and 600 sqm on the first floor and is well equipped with modern medical facilities and advanced technologies that will provide patients with the highest standard of care. Ground floor services comprise; pharmacy, chiropractic, x-ray, pathology, up to sixteen doctors’ consulting rooms, nurses’ consulting rooms, procedure rooms and training rooms as well as amenities for patients and staff.  First floor medical suites accommodate visiting medical specialists, podiatry, dietician, psychologist, exercise physiologist and physiotherapy. According to Bryce Conrad the Allied health director, “Many of these services have been independent health entities serving the coast for years. The primary goal for the centre is an easier more efficient journey for the patient in a collaborative way.� Currently there are eight full time equivalent GPs and twenty allied health professionals are engaged in providing these services with the potential to double those numbers within a year. Dr Beckwith who has been practicing on the Central Coast for over twelve years, said that the super clinic model is by far the

Good year for Red Shield Appeal on Coast

Dr Rod Beckwith with Dr Bryce Conrad from Central Coast Spinal Care most efficient way to provide health care in today’s society. “There is a move to consolidate practices and integrate resources and professional knowledge to make the delivery of health care more efficient,� he said. Overall 18 GPs are engaged at Wyoming and West Gosford with a total of 50 support staff for both the two centres.  He said that there is a need for a Super Clinic in the area between Kincumber and Woy Woy and one on the Peninsula however it is impossible to find appropriately zoned land of sufficient size that would allow this type of development.

The final results of the Central Coast Salvation Army Red Shield Appeal, which was held over 25 and 26 May, are in, with the local community digging deep again this year to raise more than $800,000. The doorknock generated close to $350,000 in donations, up 13 per cent on 2012, while businesses on the Coast contributed nearly $90,000, an increase of 16 per cent on the figure achieved last year. “The Central Coast community has shown its generosity again this year, exceeding last year’s Red Shield Appeal results via business donations, the doorknock and general mail donations. This growth is despite the fact that many people on the coast have been doing it tough this year and is testament to the generosity and communitymindedness of Central Coast locals.� said Louise Duff, Chair of the Central Coast Red Shield Appeal. The Salvation Army spend more than $3 million annually on providing services to the Central Coast including the Dooralong Transformation Centre, Oasis Youth Centre at Wyong, Court Chaplain at Wyong, Family Tracing Service, local emergency services and housing relief, local counselling services and the Salvo’s Care Line.


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B usiness N ews

Avoca Locksmiths celebrating 30 years at Avoca Beach

Avoca Locksmiths celebrating 30 years at Avoca Beach In 1983 Derek Walter returned to Australia from PNG and bought the Avoca Beach Hardware store. In those days he was the only hardware store for miles around so people came to him with all manner of problems and needs, which he happily satisfied what they were looking for. He was particularly good at finding hard to get products and this resulted in a growing clientele that stretched across the Coast.

One part of the business that he found a demand for was key cutting and locks. But there is a lot more to cutting keys and stocking a few popular brand locks and as well he was also getting calls to fix locks. As one satisfied customer told their friend how Mr Walter had been so helpful the word spread that when it came to keys, locks and handles and things (known as door furniture) he would obtain whatever they needed for their new house or renovations.

He changed the name to Avoca Beach Architectural Hardware and Locksmiths and sourced door furniture worldwide to satisfy enquiries from people with luxury homes across the Coast and into Sydney. He was even supplying Kincumber luxury yacht builder, Warren Yachts and continues to supply luxury yacht builders looking for that special door handle. He has acquired a portfolio of some of the world’s best known designer door furniture. They include: Designer Doorware, Superior Brass, Delf Brass, Olivari, Galbusera, Parisi Doorware, Bouvet, Manital, Pittella Art, Madinoz and a host of other brands. It is the largest range on the Central Coast and probably Sydney too. “If you want something that is unusual we will do all we can to source it,” says Walters. Then of course there is the locksmith aspect of the business and here again Mr Walter works tirelessly to provide an outstanding service across the Coast that includes installing key systems with three experienced locksmiths. From a beachside village Derek Walter is showing what real customer service can achieve.

Gosford Council endorses Performing Arts Centre design Gosford Council has endorsed the preferred design for the Regional Performing Arts Centre to be built on the Gosford waterfront adjacent to Memorial Park. Council has been lobbying federal candidates and local state members to cough up the cash to support the $30 million dollar initiative. General Manager Mr. Paul Anderson said council’s support for a preferred design means a performing arts centre on the Gosford Waterfront is now one step closer to becoming a reality and it’s time for local politicians to come to the party. “Council and the Central Coast Regional Development Corporation (CCRDC) have responded to community demands for a regional performing arts facility in Gosford and we are working toward achieving this objective for our community. “The creation of a Regional Performing Arts Centre will have a flow on effect in regard to the revitalisation of greater Gosford through the creation of employment, investment and tourism opportunities in our City.” The Regional Performing Arts Centre CENTRAL COAST BUSINESS REVIEW september 2013

Artist’s impression of the proposed Performing Arts Centre project will incorporate a conservatorium, exhibition space and teaching facilities. Submitted by Sydney architects Perumal Pedavoli Pty Ltd the design was selected by an independent panel for its innovation, energy efficiency, design and planning. The design beat other architectural submissions in a design competition which was run by the Central Coast Regional Development Corporation. Corporation Chairman, John Taylor, said his organisation had been working cooperatively with Gosford Council, the com-

munity, business and government to realise the community’s future aspirations for the area. The design incorporates a performing arts centre with an auditorium seating up to 1,000 people, a studio accommodating 200 people and foyer space suitable for exhibitions. In addition the Central Coast Conservatorium of Music will have a 150 seat performance space along with teaching spaces, library facilities and rehearsal rooms.

B uilding industry news

Urban Dwell gives the caravan park industry a ‘facelift’ Central Coast modular building company, Urban Dwell has broken with tradition and created a new concept in the over 55’s retirement market, thanks largely to Director Dean Walker’s passion for innovation and ability to recognise future trends in the retirement sector. Dean has used his experience as an architect to change the way people perceive the concept of living in a modular home within a caravan park. Mr Walker said, “We looked at the traditional caravan parks and the way they were designed and decided it was time to reinvent them. It was time for a facelift.” Using Dean’s design expertise as the springboard for the creative process, Urban Dwell have launched Greenlife Erina, a new approach to retirement living and it has been warmly accepted by the market. Dean recognised the combined advantages and benefits of modular construction and the land-lease model of ‘permanent living’ caravan parks in his business plan. “Caravan parks provide an attractive financial model for the ever increasing number of baby boomers who need to release some of their capital invested in their family home for their retirement. By creating high quality homes for caravan parks we have been able to attract a new type of buyer and we have lifted the traditionally tired and stereotypical caravan park image to another level.” Mr Walker said. Whilst Dean stresses the importance of design he is also quick to highlight the importance of maintaining a high quality product. From the outset Urban Dwell has been fortunate to have the experience of Ben Tebbutt, a veteran of 20 years in the industry on the Urban Dwell team as Construction Manager. “It is no use having a great design on paper unless you can produce it to a high quality, set budget and committed timeline. That’s Ben’s role and he is a very important part of the process” he said. Mr Walker is also in the unique position of being a park owner so he is able to relate to the issues faced by fellow park owners. Initially Urban Dwell was just producing homes for their own parks but soon Mr Walker was being asked to design and build for other parks. Mr Walker noted that each park had its own market and not all locations are able to support a premium product like the homes found at Greenlife. “We have found that our wide range of designs are hitting the sweet spot for our clients who are mostly park owners, with their potential buyers looking for a ‘lock up and go’ home set within a secure community, and sometimes with all the environmental bells and whistles.” he said.

Greenlife Park - Erina

A recently completed Greenlife home Urban Dwell’s administration office is located in the Platinum Building, Erina and the homes are manufactured in West Gosford. “Our customer base is growing all the time and we are proud to announce that

we have recently been nominated as a finalist in the CCIA MHIA awards of excellence.” Urban Dwell is another Central Coast Company that is being noticed in the industry.

Modern cuisine with healthy options, all cooking done on-site Catering for vegetarian & gluten free Specialising in corporate catering di MANFREDI coffee. Shop 1/9 Williams Court, Gosford – 4323 6669 Shop 2/12 Kurrawyba Ave, Terrigal – 4385 3627 Shop 7/1 Pioneer Ave, Tuggerah – 4351 0834 CENTRAL COAST BUSINESS REVIEW september 2013



business briefs

Gosford Council appoints Planning and Environment Director Gosford City and helping to ensure a sustainable future for Council. “I am excited about the opportunity to work with Gosford Council. One of my key areas of focus will be helping to drive the organisation’s ability to attract investment that will grow the prosperity of the area. “The planning aspect of the role and the responsibility for strategic planning are both areas of keen interest for me and ones which will utilise my skills and experience to contribute to the future sustainability of Council.

Danielle Dickson Gosford Council has announced the appointment of Danielle Dickson as Director of Environment and Planning. Ms Dickson is currently Acting General Manager of the City of Ryde Council and has a wealth of experience in both local government and the private sector. Council’s General Manager Paul Anderson said Ms Dickson’s leadership experience and broad skill base made her an ideal fit for this position. She has a ten year career in local government including in executive management roles across a diversity of disciplines including environment, planning, community and recreation.   “Together with her broad range of experience and professional background, her strong focus on customer service places Danielle in a perfect position to lead our Environment and Planning directorate and positively contribute to Council and our local community,” said Mr. Anderson.  Ms. Dickson said a key focus in her new role will be attracting investment to

EXPERT ADVICE FOR EMPLOYERS Whether your business is large or small, we can help you manage your workforce, protect your trade secrets and reduce your workers comp premiums. Email Warwick Ryan Swaab Attorneys Suite 3.10, Platinum Building, 4 Ilya Avenue, ERINA NSW 2250


“Our aim is to provide expert accounting, taxation and consulting services to small and medium size businesses across the Central Coast using our working experience to provide exceptional level of service to our clients so that they ultimately achieve their goals.,” said Mr Drummond. CCRDC appoints Marketing and Communications Manager

Accountants establish at Erina

Stephanie Prouse

Matt Drummond (l) and Ben Hodges Chartered Accountants, Matt Drummond and Ben Hodges have established a new boutique accounting and business consulting practice, HD Business Consultants, opening an office at 162 The Entrance Road, Erina. Both have branched out following thirteen years with a leading accounting firm on the Coast.

Central Coast Regional Development Corporation has announced the appointment of Stephanie Prouse as Marketing and Communications Manager. Ms Prouse has held a variety of marketing and communication positions, over the past eighteen years giving her extensive experience in the area of community and stakeholder engagement. Previously, she worked for The City of Newcastle as the Communication Manager. Among other things she established and managed the Council’s community reference panel, Newcastle Voice. Endorsed by The Australian Centre for Excellence for Local Government (ACELG) as a long running and creative form of participation, Newcastle Voice has over 2,700 members representing businesses, community organisations and residents from Newcastle and the Lower Hunter. Ms Prouse’s career started in the private sector, at Dow Chemical, followed by a decade at DuPont, where she held a number of positions in marketing, communications, public affairs, and e-business.

business briefs

Plastic surgeon opens rooms at Platinum Erina

Dr Peter Laniewski Dr Peter Laniewski has opened rooms in the Platinum Building, Erina following the recent purchase of a ground floor office space which is being converted to accommodate consulting and procedure rooms. Dr Laniewski said the Erina rooms would be open Monday to Friday for consultations, treatments and minor procedures. “We will have a staff of four including beauticians and aestheticians as well as a skin cancer specialist,” he said. Dr Laniewski has been in practice since 2006 and is Head of Plastic Surgery at Gosford Hospital. He also has rooms at Bella Vista in Sydney and in Albury. After graduating from the University of NSW he undertook advanced surgical training, completing fellowships in General Surgery and Plastic and Reconstructive Surgery. He subsequently completed an international fellowship at The Royal Marsden Hospital in London which is recognised as a world leader in breast and head and neck reconstruction.

"the perfect touch” A V O C A


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Ph 4382 1286 Mobile 0412 437 327 loc haradl walternative Architectural Door Hardware and Locksmith Specialists

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Time to retire after 15 years in business Colleen Kirby has sold her Discount Variety Store at Ettalong Beach after fifteen years of successful trading. The business which operates from a 220 sqm shop is situated opposite the Mantra Resort and concentrates on the sale of high quality items. Buyer is Tracey Kerr of St. Huberts Island who plans to maintain the same business format and will retain all staff. Mrs Kirby now plans to retire with her husband. The sale was negotiated by Graham McMullen of Argyle Estates Business Brokers who commented the enquiry rate for this quality business was staggering, believing it would be sold to a Sydney buyer wanting to expand their variety store empire. “Selling it to a local was truly a surprise,” he said.

The Entrance Chamber elects John Millard President At its Annual General Meeting of members held on 28th August The Entrance Chamber of Commerce elected John Millard President. Former President Wes Newman was elected Joint Vice President along with Bill Annersley with John Mancini Treasurer. Mr Millard who is also Chairman of the Revitalise The Entrance Workgroup Committee said that both organisations would work in harmony to promote the development of Wyong Council’s designated “iconic” sites and in particular the Lakeside Plaza site, as well as working with Central Coast Tourism, the State Chamber and government. Mr Millard who has strong business links in The Entrance and is a former Wyong Shire Councillor said, “We must also promote the town Monday to Friday and not just weekends,” he said.


QUALITY BUSINESSES ONLY Including caravan parks/mobile home villages, motels, manufacturing, service industries.



Ph: 02 4332 6555 Fax: 02 4332 0095 We pride ourselves on selling quality businesses only and have done so for the past 33 years.

Together let’s do


Are you looking for a business banker who can deliver know-how that will save your business time and money? Local Business Banking Manager, Steve Deane, can help you with a suite of products and services that can be tailored to suit the needs of businesses. Drop into your nearest branch at East Gosford, Ettalong Beach, Kincumber, Lisarow, Wyong or phone 4337 1701. Bendigo and Adelaide Bank Limited ABN 11 068 049 178 AFSL 237879. (S43786) (02/13)

Visit our Showroom! CENTRAL COAST BUSINESS REVIEW september 2013



2 0 13 C E N T R A L C O A S T B U S I N E S S E X C E L L E N C E A W A R D S

TrendPac announced Business of the Year The third annual Central Coast Business Excellence Awards were held at Mingara Recreation Club in mid August attended by some 320 of the Central Coast’s leading businesses and organisations. The Awards which now link in with the NSW Business Chamber’s State Business Awards to be held later this year, sees the winners in each category automatically become Finalists in the State Awards. A packed auditorium applauded the announcement that TrendPac, who had earlier won the Manufacturer of the Year Award, was announced the winner of the 2013 Central Coast Business Excellence Awards Business of the Year and Platinum Sponsor Coast Star Motors’ Sales Manager, Greg Evans presented the coveted award trophy to TrendPac Financial Controller, Leonard Dodds. “These Awards are intended to highlight the best of the best businesses in our region and send a message, particularly to government, that the Central Coast has a strong and innovative business community,” said the Organiser of this year’s Awards, Kerry Ruffels.

Coast Star Motors Sales Manager Greg Evans with TrendPac Financial Controller, Leonard Dodd.

Business Leader of the Year Sponsored by: Central Coast Business Review Winner: Jeff McGarn – Graphic by Design

Excellence in Innovation Sponsored by: University of Newcastle Central Coast Campus Winner: Alfa Laval Aalborg Pty Ltd

Central Coast Business Review publisher congratulates Jeff McGarn

(l to r) Alfa Laval Aalborg’s David Wagner Electrical Engineering Manager, Steven Ostergaard Mechanical Engineering Manager and University of Newcastle Deputy ViceChancellor – Academic, Professor Andrew Parfitt.

Established in 1989, with experience gathered over 24 years, Jeff McGarn has seen GBD deliver strategic creative solutions for local, state and national clients. A large percentage of their client base are not-for-profits and the community-centred aims of these organisations are close to our hearts at GBD. GBD’s ‘Jump’ campaign received the Federal Government sponsored OPSO award (Older People Speaking Out) as it was a prime example of messaging that promoted positive ageing. GBD led the way in the industry of portraying seniors as vital, positive contributors to society and completely changed the style of marketing to seniors. “I believe as a business leader I have successfully increased the value offering of GBD by assessing and adjusting how the business is positioned in the market, addressing external economic influences and adapting technology trends. Finalists: Christina Jones – Wiggle & Giggle Music, Jeff McGarn – Graphic by Design, Leonie Farlow – Killarney Vale Dental CENTRAL COAST BUSINESS REVIEW september 2013

Originally a Central Coast home grown company known as Gosfern and now owned by international engineering group, Alfa Laval, Alfa Laval Aalborg Pty Ltd, based at North Wyong, specialises in the design and construction of combustion control and safety systems for offshore floating production systems servicing the oil and gas industry. In their entry they said: “Either you surrender and close the doors with dignity or you have the courage through innovation to re-invent yourself and gain a broader deeper market while confronting your cost build up within products to ensure market expectations of more for less can be achieved without compromising on safety or reliability. Removing non value-add components or layers from our standard offering has reduced labour costs on a project by 60% when we compare our current project labour costs to our 2008 levels.” Finalists: Alfa Laval Aalborg Pty Ltd, Job Centre Australia, Webstuff. biz, Yates Traders Pty Ltd

2 0 13 C E N T R A L C O A S T B U S I N E S S E X C E L L E N C E A W A R D S

Excellence in Manufacturing Sponsored by: NSW Trade & Investment Winner: TrendPac

TrendPac National Business Manager, Ray Watkins with NSW Trade & Investment Regional Manager Tony Sansom OAM Trendpac is a "one-stop" product creation service operating in the FMCG sector, with their main product areas being in the health and beauty and the household and commercial cleaning sectors. Products they produce include dishwashing liquids, toilet cleaners, glass and surface cleaners, shampoos and conditioners. 2012/13 was a record year for revenues in which sales increased by 15% over the previous year. “In the past two years, our sales revenues have increased by 55% . In the past three years we have invested heavily in plant and equipment to expand overall capacity and introduce new capability within the business,” said Managing Director, Steven Hyde. “This investment has amounted to more than $9,000,000 over the past three years. During the past twelve months, there have been 105 product development projects worked on by our Technical Research and Development area.” The company employs some two hundred staff at their Berkeley Vale facility.

Formerly known as Gosfern Pty Ltd, Alfa Laval Aalborg is an engineering manufacturing company specialising in the design and construction of combustion control and safety systems for offshore floating production systems servicing the oil and gas industry. Although only having a staff of a little over 40 people, in 2013 we celebrated 300,000 hours of zero lost time injuries as a manufacturer. We have successfully broadened our market opportunities by successfully marketing our product range and equipment to the rapidly growing LNG vessel market and the industry’s desire to introduce gas firing as an alternative sustainable fuel alternative for their traditional oil fire marine boilers led to us securing five contracts to be delivered during 2013 and 2014 worth more than eight million dollars in export revenue, all manufactured locally.  As an Australian engineering company manufacturing niche market technological products for the offshore oil and gas industry, export is a critical part of our business success now representing 90% of our turnover.  Through innovation and design we have been able to close the cost gap further by standardising common areas without compromising on functionality or safety. Our systems availability and uptime has also given us an edge while our flexibility and easier fuel change-overs have allowed our customers to significantly save on fuel costs and reduce their environmental footprint.  Finalists: Alfa Laval Aalborg Pty Ltd, QiQ Communications Pty Ltd Excellence in Small Business Sponsored by: Bendigo Bank Winner: Streamline Air Conditioning & Refrigeration

Finalists: Alfa Laval Aalborg Pty Ltd, TrendPac Excellence in Export Sponsored by: Fortunity Winner: Alfa Laval Aalborg Pty Ltd

East Gosford Bendigo Bank Branch Manager, Julie Carrington with Streamline Air Conditioning & Refrigeration Owners John and Kerry Mac John and Kerry Mac started Streamline Air Conditioning & Refrigeration in the middle of a recession making a $6,000 profit after the first year. Streamline specialises in break down repairs for; Air conditioning, commercial refrigeration, refrigeration pool and hot water pumps. Their growth has been remarkable with net profit increasing in excess of 1000% annually. Their strongest focus: customer service, commitment to the local community and work ethic.

Fortunity partner Craig Ayling (c ) with Alfa Laval Aalborg’s Trevor Gilmore, Manager of Project Execution and Michael Middleton,Global FPS Financial Controller.

Finalists: Avoca Beach Seafoods, Streamline Air Conditioning & Refrigeration, The READ Clinic Pty Ltd, Training Wheels, Wand Optometrists




2 0 13 C E N T R A L C O A S T B U S I N E S S E X C E L L E N C E A W A R D S

Employer of Choice Sponsored by: TAFE NSW Hunter Central Coast Winner: Central Coast Group Training

Owners Christina and Darren Jones say, “By demonstrating excellent customer service in everything we do, our business has grown from 38 children to 280 children with very little advertising and marketing expenses. This number is set to rise significantly now that we have four new teachers on board. Our ability to understand the needs of both our clients and our partners is and always will be key to our success. Without them we are nothing.  Finalists: Avoca Beach Seafoods, Design by Alexandra Marks, Wiggle & Giggle Music Excellence in Business Ethics Sponsored by: Defence Reserves Support Winner: Riviere Law

Central Coast Group Training CEO Greg Best (l) with CCGT Manager, Alison Cook and Phil Cox, Director, TAFE NSW Hunter Central Coast CCGT’s aim has always been to be an Employer of Choice for our internal staff, apprentices and trainees. We are very focused on our relationships with our target audience and are proud of our connections with all 26 local secondary schools, job service agencies (JSAs) and our partnerships with NBN, Express Advocate, Central Coast Radio and the Central Coast Mariners. Additionally we maintain a strong presence at community events and have hosted the Central Coast Careers Advisors Meetings, CCGT Information Sessions and offered to sponsor every Central Coast High School at their End of Year Awards Presentations. Our values, ethics and customer focus has seen many of our apprentices return as business owners to employ their own apprentices; and the employment cycle continues.  Finalists: Central Coast Group Training, Central Coast Leagues Club, Familychips Pty Ltd

Riviere Law is a boutique law firm dealing specifically in criminal law and police related matters. Their aim is to provide accurate, honest and forthright representation to their clients and to do so by utilising those values in our dealings with clients, the judiciary, other practitioners and our selectMarc Riviere ed external experts. We have, since before our date of opening, determined that integrity, honesty and ethical interaction was to be the linchpin of all our activities. Of equal importance to Riviere, is encapsulated in the same business plan, we agreed to attempt to dedicate a percentage of our practice hours to helping indigenous youth and disadvantaged youth. Finalists: Nurses Now Pty Ltd, Riviere Law, The Footprint Group Excellence in Sustainability Sponsored by: Wyong Shire Council Winner: Baltimore Aircoil Australia

Excellence in Service Sponsored by: RDA Central Coast Winner: Wiggle & Giggle Music

Caption: Wyong Shire Council Mayor, Doug Eaton and Mark Poswiat, Finance Director Baltimore Aircoil

Wiggle & Giggle Music owners, Christina and Darren Jones with Dave Abrahams, Chairman, RDA Central Coast. Wiggle And Giggle Music provides music classes for babies, toddlers and preschoolers aged 0-5yrs across the Central Coast teaching over 240 children. Their tag line "Music the fun way!" says it all. The business has grown and become successful due to listening to their clients and responding to their needs and wants. CENTRAL COAST BUSINESS REVIEW september 2013

A world wide manufacturer and marketer of evaporative heat transfer and ice thermal storage products, Baltimore Aircoil Australia is a member of the NSW Government’s Sustainability Advantage Program. BAC’s key outcomes include; 11% reduction in electricity, 30% reduction in gas, 42% of vehicles now diesel fuel, 30% high bay lights changed to CFL. BAC has gone as far as designing a whole new line of heat rejection equipment that doesn’t require chemical water treatment. This product will use up to 80% less water. Finalists: Baltimore Aircoil Australia and Hunter TAFE

2 0 13 C E N T R A L C O A S T B U S I N E S S E X C E L L E N C E A W A R D S

Young Entrepreneur of the Year Sponsored by: DMA Insurance Brokers Winner: Kristy-Lee Johnston – The Footprint Group

including President, Director and Treasurer, a director of Central Coast Community Chest, President of Gosford Primary School P&C , past president and charter member of the Kariong/Somersby Rotary Club, Chairman of the Central Coast Olympic Fundraising Committee, responsible for the establishment of a Central Coast regional office of the NSW Business Chamber [formerly Australian Business Limited], instrumental in establishing the Central Coast Manufacturers Association and was a Central Coast Regional Ambassador from 2004 to 2006. Young Business Executive of the Year Sponsored by: Gosford City Council Winner: Keith Pratten – National Manager Snap Fitness

Footprint Group Owner, Kristy-Lee Johnston with DMA Insurance Brokers General Manager, Murray Allibone Since launching in October 2010, The Footprint Group has achieved substantial growth and organic expansion through our existing clients and referrals built through our strong local business connections relationships. Footprint HR has gone from making up 2.2% of total revenue in the 2010/2011 financial year, to 8% in 2011/2012, and heading towards 35-40% for the 2012/2013 year. Finalists: Danielle Drake – Gorgeous Hair at Gorokan Greg Stephenson – Cateraid Kristy-Lee Johnston – The Footprint Group Kyana Maquire – Massey’s Black Belt Academy Lifetime Achievement Award Winner: Edgar Adams

Keith Pratten with Gosford City Mayor, Clr Lawrie McKinna Keith says his most successful achievements in business have been over the last 12 months since he took a massive leap from his role as Club Manger into his current role of National Manager with Snap Fitness. His goals include to become part owner in at least two more health clubs and to have one club of his own. This will bring his portfolio to being part owner in three clubs and own one club outright. Finalists: Aiden Kirk – Baxter Building Co, Jorge Chavez – Chavez Chiropractic, Keith Pratten – Baxter Building Co Local Chamber of Commerce of the Year Sponsored by ORS Group Winner: Erina Chamber of Commerce

Lifetime Achievement Award winner Edgar Adams with Bev Adams and Event Organiser Kerry Ruffels For the first time in the short history of the Central Coast Business Excellence Awards a Life Time Achievement Award was announced. And the inaugural winner and the recipient of a standing ovation was the publisher of Central Coast Business Review and the Central Coast Investment Prospectus, Edgar Adams. Edgar’s business experience spans back to 1958 when he opened an Ampol Service Station in Ulladulla, quickly followed by the establishment of a transport company. Edgar continued to diversify into a range of business activities and his experience covers everything from: investment to marketing, retail to import/export and accounting to transport. Edgar was not just about business as he has had an equally long association with many community based organisations. He held a number of executive positions in Chambers of Commerce

ORS Group National Business Development Manager, Rod Dever with Erina Chamber Directors, Michelle Allan and Paul Wrigley Under a new direction from board level and with the appointment of an Executive Officer, for the period 1st July 2012 to 30th June 2013 Erina Chamber enjoyed a membership growth rate of 280% accompanied by a 100% buy in to the NSW Business Chamber Alliance [previously 50%] Finalists: Erina Chamber of Commerce, Peninsula Chamber of Commerce, Wyong Regional Chamber of Commerce CENTRAL COAST BUSINESS REVIEW september 2013


C onference and function guide


How to Choose a Meeting Venue There are many conference and meeting venues on the Central Coast and Central Coast Business Review recommends the venues on these pages. When choosing a venue for your next meeting or conference there is more to consider than just the budget. Taking into account who is attending, from how far and how many are also vital considerations. When researching potential venues, pay particular attention to the service you receive as this will be indicative of the service your delegates will receive which will contribute greatly to the success of your event. Here are some questions to ask about any potential venue. Suitability • Does the venue fit the company’s corporate image? • Does it give the correct impression for this particular meeting? • Will it appeal to the target audience? • Will the venue staff add to the attendees’ experience in a positive way? Location • Is the venue easily accessible to those attending? • Is the location quiet and close to accommodation if required? • Is the venue location suitable for any extra

events, shows or excursions that have been planned? Availability • Is the venue available on the dates required? • Are any extras such as equipment, accommodation, etc. available on the dates required? • How flexible are they if you have to change the meeting date? Size • Is the seating capacity suitable? • Are the meeting rooms large enough to provide a comfortable experience for those attending? • Are the meeting rooms well laid out? Do they allow for good views of the speaker without any obstructions? • Does the venue allow attendees to move around without bottlenecks and delays? Facilities • Does the venue have a variety of rooms if required? An auditorium if necessary? Small rooms for break out meetings? • Can the venue provide a projector, electronic whiteboard and stationery? • Do they offer photocopying or fax services? • Does the venue offer wi-fi internet access? Can they provide laptops or PC’s if required? • Are the rooms well ventilated and temperature controlled?

• Does the venue have enough parking spaces? • Will disabled delegates be catered for? • Can they provide refreshments, tea/coffee, meals? • Are special meals provided for delegates with specific dietary requirements? • Is there a restaurant or bar for post-meeting networking and entertainment? • Can the venue also provide accommodation if required? Cost • Does the venue fall within the budget for the meeting? • What is included in the price? • Does the overall cost compare favourably with other offers or venues? • Can they offer any discounts? • Can the price be negotiated? • Are there hidden costs? • When is payment required? • Is a deposit required and if so how much and how far in advance? • What is their cancellation policy? Will you receive a full or partial refund? At the end of the day you want to get the most out of your meeting and the venue you choose has to add rather than detract from the experience of those attending. So take the time to choose carefully.

ReviveR Bar Centrally located in Gosford, ReviveR provides the perfect place to entertain your guests. With packages ranging from informal drinks & small meetings through to cocktail parties for 70 people, we offer a stylish and laid-back experience. Whether it is the novelty of being located in Gosford’s last art deco building, the fantastic service, or the great drinks, including the coasts largest selection of spirits & liquers, your guests will be sure to remember their visit! To find out more, visit us at 37a Mann St, Gosford, email or call 02 4325 3371

Ettalong Beach Club Ettalong Beach Club offers a unique conference experience. This spectacular development combines exceptional conference facilities and superbly appointed beachfront accommodation at the adjoining Mantra Ettalong Beach. Excellent facilities, professional catering services and our experienced event coordinator’s helps make your next event a success. The conference centre can be configured for a range of function types and group sizes. The 700 square-metre ballroom can be utilised as a single room or as four smaller rooms and a foyer separated by sound-proofed operable walls. The ballroom seats 700 in theatre style or 500 banquet style. The Lobby makes a great area for trade display and our Boardroom suits smaller meetings up to 20 persons. Here at Ettalong Beach Club we pride ourselves on offering a flexible and friendly service. All our packages can be customized to suit any style or budget and we are proud to keep our packages at a very affordable rate without compromising on quality, food or service. Ettalong Beach Club is simply the perfect place to celebrate your upcoming Conference, Special Event, Engagement Party, Function or Wedding. The only thing we overlook is the beach!

Phone: 02 4343 0111 51-52 The Esplanade, Ettalong Beach NSW 2257



Ideally located opposite Wamberal and Terrigal Beaches, Country Comfort Terrigal is the perfect venue for your next day meeting or retreat. Country Comfort Terrigal offers accommodation plus two meeting/conference rooms with natural light and views over Wamberal Beach and can cater up to 100 delegates with extra breakout areas available if required. Delegates at the end of the day can explore the local area or relax under the Norfolk pines in the gardens overlooking the pool. Country Comfort Terrrigal - 154 Terrigal Drive, Terrigal NSW 2260 Phone (02) 4384 1166 Fax (02) 4385 1480

Bells at Killcare Boutique Hotel, Restaurant & Spa With state of the art facilities, Bells at Killcare is capable of holding up to 80 day delegates, and can accommodate 46 delegates (double occupancy), or 25 delegates (single occupancy) in the designer cottage accommodation. Conference packages include morning tea, lunch and afternoon tea, prepared by the chefs at Stefano Manfredi’s multi award winning restaurant, Manfredi at Bells. The acres of manicured gardens are perfect for outdoor meetings, and the huge verandas are lovely for group meals. Two bars overlook the garden, and with over 300 wines on the award winning wine list, the bars are perfect for after work socials. Bells Day Spa & swimming pool can also be enjoyed, along with complimentary wi-fi and car parking. Phone: 4349-7000 or visit

Create a great impression at Mingara Mingara’s Event Centre offers versatility and creativity second to none. We offer an array of event spaces, from intimate meeting and board rooms to large auditorium style rooms; and with an abundance of outdoor space, catering for your outdoor event is our speciality. Our team can guide you in the best use of the options available to meet your requirements. Our chefs will impress you with their delicious menus and out talented team of event decorators can transform our rooms into any theme imaginable! Our event coordinators pride themselves on their creative approach, flexibility and attention to detail. Their aim is to exceed your expectations and make your celebration memorable. To receive a detailed package or to find out more information on Events at Mingara, please call us on 4349 7799 or email

Gosford Golf & Function Centre Gosford Golf & Function Centre is fast gaining the reputation as the only place to hold your business functions. Create the perfect impression for any corporate event – Conferences, Gosford Golf Club Sales Meetings, Seminars, Training Sessions, Cocktail Parties, and Network Luncheon/Breakfasts. Six function rooms are available catering for functions from two people to a group of three hundred. All rooms have: State-of-the-art AV equipment and wireless broadband, Natural Light, Air Conditioning, and an Attendant Service. Our award-winning Chef and outstanding attention to detail will impress your clients and staff. We provide set-ups and service expected of an expensive hotel – at a fraction of the cost. Visit to experience the difference. Phone 43 373300

Gosford Race Club in conjunction with Paramount Function Centre At Gosford Race Club we have some of the finest, most exclusive venues available on the Central Coast. Choose from a range of venues to suit every occasion including weddings, conferences, Christmas functions and special occasion dinners. There is ample free parking, panoramic views of the beautiful Racecourse and surrounds and we tailor our packages to suit your needs. We can cater for 80 to 450 with fine dining, cocktail and buffet packages available. Visit or call 4325 0461 to book your function today.

Linton Gardens Function Centre Linton Gardens Function Centre at Somersby is emerging as the premier corporate function venue on the Central Coast. Catering for corporate functions, product launches, conferences, breakfast meetings and training events, from 10 to 300 people in various venue/room configurations, Linton Gardens boasts modern air conditioned facilities, light and sound systems, screen/whiteboards, all set in a peaceful environment. Room layouts are flexible and the venue offers smaller “break-out” areas. A relaxing walk through the tranquil rural gardens, free from distractions, will get your team focusing on those important issues. Currently Linton Gardens offers FREE room hire for all mid-week conference packages, fully licensed and catering starts from $6.50. For info call 4372 1444, visit or email CENTRAL COAST BUSINESS REVIEW september 2013

C onference and function guide

Country Comfort Terrigal



commercial and industrial property for sale/lease


Full glass shopfront with reception area, reverse cycle a/c, kitchenette, amenities & storage area. Plenty of onsite customer parking directly at your door. Surrounded by quality long term traders. LEASE $630 gross per week inc GST





Modern industrial unit approx 162m2 of floor space including mezzanine. Currently has a tenant paying $1,300 per month on a month to month lease. High & wide roller door, allocated parking + much more. SALE $199,000 + GST


179m2 ground floor area shop front entry & rear door access additional mezzanine throughout, doubling your work area. Ideal location for destination style business who wants to be in the thick of the Erina business activity. LEASE $550,000 + GST

69m2 open plan space. The cheapest rent in town. Formally a hair dressing salon with plumbing in all the right places. Can be used as office or retail space too. For Lease $15,000 p.a. + GST + Outs.


Eden Cafe, in the IGA complex. Serving hot food, cakes, coffee and more, this shop provides indoor and outdoor seating for approximately 45. Selling 12 kilos of coffee a week with the potential for significantly more, with the current owners operating weekdays only.




Commercial or retail space previously used for a Medical Centre. Ideal for many users. Off street parking & rear lane access. Owners very motivated to lease & prepared to work out a deal. LEASE - NEW TO THE MARKET.


Great value opportunity for the astute investor or owner occupier to acquire (approx) 684m2 steel building on approx 1056m2 land + a RIGHT OF WAY TITLE. Right in the heart of West Gosford, adjacent to new development site! SALE $500,000 NO GST


Great corner position & ‘drive around’ access + plenty of yard, approx 575m2 factory on 2513m2. Lunch room, amenities & a great mezzanine floor + 2 large roller doors & external storage buildings. SALE $499,000 + GST


6,009m2 (approx) parcel of land ready for development , one of the last relatively flat parcels in West Gosford. Offering an excellent flat platform to work with, this parcel has almost 1 & 1/2 acres of area to play with. SALE $841,260 + GST LEASE $65,000pa net + GST

140m2 with floor to ceiling glass frontage and main road exposure. Open plan space with dedicated parking at the door. Loads of natural light and 2 street access via Karalta Land and CCHWY. For Lease $37,000 p.a. + GST + Outs. 125m2 with floor to ceiling glass frontage and main road exposure. Open plan space with dedicated parking at the door. Loads of natural light and 2 street access via Karalta Land and CCHWY. For Lease $35,000 p.a. + GST + Outs. 191m2 1st floor tenancy fully fitted out and ready for business. Individual lockable offices, boardroom, reception and waiting area + comms room, kitchen and male and female WC. Dedicated parking comes with this tenancy.  For Lease $54,000 p.a. + GST + Outs. 77m2 open plan space ground floor tenancy with floor to ceiling glass front. Lots of natural light, A/C and 2 car spaces.  For Lease $23,000 + GST + Outs.



360m2 (approx) factory / warehouse with 3 partitioned offices, shower , toilet, mezzanine storage area, 3 roller doors, fenced concrete hardstand yard, parking plus many more great features. LEASE $45,000pa net + GST


Adjacent to the busiest intersection on the Coast. Plenty of underground parking for approx 40 cars, lift & disabled access. Areas from 250 -2,000sqm Price reduced to $225/sqm NET + GST with attractive incentives available.


Premium near level 4,256m2 lot in a popular section of Somersby Industrial Estate. There has been a DA approval for a 1780m2 factory or 2 tandem 890m2 sheds. Services are available & the access is easy. SALE $299,000 + GST VISIT OUR WEBSITE FOR ADDITIONAL PROPERTIES and MORE INFORMATION – All prices shown GST incl. unless otherwise indicated


21/1 Reliance Dr, Tuggerah • Ph: 4353 7700 CENTRAL COAST BUSINESS REVIEW september 2013

Investor Opportunity: 98m2 space with a 5yr x 5yr tenant. Perfect for super fund. Current rent $26,499 + GST + Outs. Ground floor tenancy with great exposure. For Sale $350,000. 82m2 open plan, corner position, space. A great feel and atmosphere with floor to ceiling window to half the tenancy. A/C and internal WC. A premise with great exposure to Donnison Street. For Lease $25,500 p.a. + GST + Outs.


Beat the NBN! 169m2 Corporate Office space – ready to go. Very well appointed with open plan workstation area and private offices throughout with a very generous boardroom opening onto a private balcony. Access to high speed internet available. For Lease $64,000 p.a. + GST + Outs.

Commercialhq Office 02 4365 4566 Tim 0402 200 004 Nicole 0417 792 740

Excellent 600sqm office and 400sqm warehouse approx with showroom and high clearance warehouse and roller door, boardroom and private terrace. Top class amenities and ample parking and excellent exposure



Spaces available from 59sqm to 247sqm. Air Conditioning, Ample Parking, Dominant Signage, Public Transport, Flexible lease terms and sizes available.

4365 0645

Richard Ellis 0416 072 444 Suite 4, 206 The Entrance Road, Erina


TUGGERAH 154 Pacific Highway

GOSFORD DOCTORS ROOMS $135,000 EXCL GST Fully fitted & air cond, approx 58M2; includes consulting room; examination area; reception & filing room; storage + carpark.


$1.3M OR $2.325M

West Gosford complex of 5 industrial units returning approx $106,860pa net OR superior Somersby factory with state of the art offices leased to an International Company 5 + 5 yrs from 1/4/2013 and returning $184,000pa net.

Ideally located on the Pacific Highway within the established Tuggerah Straight Commercial Centre, these Specialist Medical & Professional Suites are perfectly situated.


Neighbours include Healthscope Medical Centre, PRP Radiology, Pathology, Sports & Spinal Physiotherapy, Chiropractor, Dentist, Psycologists & more.


With a variety of suites available and plenty of parking, opportunities include both ground floor and level 1 suites. Tuggerah Medical & Professional Rooms range from 13m2 to 24m2 and start from as little as $1,250 per month +GST.

Very substantial brick & brick veneer development with ground floor studio/workshop and first floor air cond 3 bed residence + DLUG. Two tenancies returning $718pw. Overlooks Gosford Racecourse.


Prominent shop approx 83M2 + basement storage. Only $440pw gross GST N/A.


$399,000 EXCL GST

Levelled; compacted; approx 4001M2 and DA approved for 1745M2 factory + 20 car spaces. Reduced $100,000.

Level 1 accessed via lift or stairs hosts suites from 59m2 with the East Wing Professional Suites ranging from 73m2 to 103m2 there is a size to suit a variety of Professionals including Medical, Financial, Legal etc...



Other tenants include BCF, Super Cheap Auto and Romi’s Café and make this an ideal location with plenty of parking.



Elevated C C Hwy location; approx 280M2; $550,000 excl GST; Lease $50,000pa net

Features include · Flexible lease terms · Very Competitive rentals · Excellent parking · Air-conditioning · Carpets, kitchenette · Balcony access for most suites

Prices shown with * are inclusive of GST.

For further details please contact

304 Manns Rd (1639M2); 20 Dell Rd (980M2); 28 Dell Rd (604M2); 18 Nells Rd (355M2); 284 Manns Rd (275M2) Modern concrete panel warehouse approx 229M2 with security fenced front yard $2067pm gross excl GST.



2pm Tues 17 September 2013 50 Margaret Street, Sydney

Main Road Freehold - Dev't Potential


– – – –


303 Henry Parry Drive, North Gosford

17 unit motel complex plus 1,302sqm* surplus land Total site area 3,160sqm* with redevelopment potential Motel under existing lease – Zoning: 3(b) Special Bus. *approx Net Income: $114,634pa* Rob Wilcox 0419 691 135

Simon Staddon 0413 640 851

Chapman & Frazer Real Estate Pty Ltd

02 4325 0208

02 9232 6288

Advertise your Property in CCBR For further information—Phone: 4367 0733 or email

Julie Davies on 4355 5111

Chamber backs adoption of Gosford LEP 2013 The Peninsula Chamber of Commerce has today backed the Gosford City Council recommendation to request the city wide draft Local Environmental Plan (LEP) 2013 (formerly 2009) be gazetted by the NSW State Government following last night’s Council Meeting. “This process has taken an incredibly long time”, said Peninsula Chamber president Matthew Wales. “However, sending the plan off to the Minister will finally implement the State Government’s planning reform which seeks to standardise planning processes across the state”. Mr Wales said, “It will also give the building and development industry some certainty although the process does come with some reservations”.  “The Chamber still has a number of concerns in relation to the accompanying Draft Development Control Plan which contains some pretty tough medium density guidelines that we believe will have a negative impact on development”.  “Talks are ongoing with the Council in an attempt to have some of the tough planning controls reviewed so as to encourage medium density housing and provide more flexibility for designers and architects”.  “Under the proposed DCP guidelines, development would face tougher setbacks, greater limits on height and lower density outcomes that run counter to the need to provide more housing choice and better use of medium density land”.  “The Chamber will be seeking a further review of the medium density controls as Council looks to finalise the Draft DCP ahead of the gazettal of the Gosford LEP 2013”.  “We take considerable encouragement from the new General Manger, Paul Anderson’s comments that Council is ‘open for business’ and take the view that a more flexible medium density policy will facilitate that outcome”.  “At a time when housing starts are low, bank finance is tough and housing stock is drying up, the last thing the industry needs is a medium density policy that lowers yields and discourages development”.  “The new regime in Council is clearly been a great outcome for the City of Gosford and we hope that this new attitude is reflected in practical planning policy changes,” Mr Wales concluded. CENTRAL COAST BUSINESS REVIEW september 2013




Sydney bar proprietor moves in on Terrigal Toukley shop sold A 240 sqm retail shop at 189 Main Road, Toukley has sold to a local investor for $355,000 (GST not applicable). The property is split into two shopfronts of 120 sqm each with one leased and the other vacant. Mark Davies from LJH Commercial Central Coast negotiated the sale. LEASINGS

Karl Schlothauer, owner of the award winning Pocket Group who has established three eclectic wine bars in the Sydney CBD has identified Terrigal Explanade as the ideal location to expand their operations. Coin Pocket Pty Ltd has leased Shop SALES 9% yield for West Gosford industrial investment

1 of 156 sqm at 74 Terrigal Esplanade, Terrigal. Terms of the lease are 5 years with a 5 year option at a rental of $120,000 per annum plus Outgoings and GST. Richard Ellis from Raine & Horne Commercial Erina negotiated the lease.

Webflex Technologies, who specialise in web design and internet applications has purchased Unit 3, 1 Enterprise Close, West Gosford. Price paid for the 197 sqm office /showroom with 3 car spaces was $265,000 (GST not applicable). The unit is part of a 4 unit complex built about ten years ago. Richard Ellis from Raine & Horne Erina negotiated the sale.

Once a Mexican restaurant now a cake shop Shop 1 at 190 The Entrance Road, Long Jetty that was once a Mexican restaurant has been leased to a business that will operate it as a Cake Mega Store. The 158 sqm premises comprise cool room, grease trap and off street parking. Terms of the lease are 3 years 2 months with a 3 year option at a rental of $23,000 per annum including outgoings plus GST. Mark Davies from LJH Commercial Central Coast negotiated the lease. Removalist leases Lisarow industrial property All Coast Removals have leased Lot 4, 35 Sunny Bank Road, Lisarow. Set on 4,296 sqm of land with modern high clearance building of 436 sqm plus 106 sqm mezzanine with partitioned offices the property also comprises hardstand and external yard areas. Lease terms are 5 years with 5 year option at a rental of $52,000 per annum including outgoings. Freestanding factory leased at Tuggerah for one year

New owner for West Gosford property A local private investor has paid $400,000 (GST not applicable) for Unit 7, 13 Dell Road, West Gosford showing an initial yield of 9% per annum. The 316 sqm unit is part of an 8 unit complex and is occupied by long term tenants who have signed a new 3 year lease. The sale was negotiated by Richard Ellis from Raine & Horne Commercial Erina. Owner occupier buys West Gosford unit A local business has paid $730,000 (No GST – sold as a going concern) for a freehold property at 9 Yandina Road, West Gosford. The property comprises a 518 sqm iron clad factory building with brick facade and mezzanine offices on a 1,394 sqm block. The sale was negotiated by Ty Blanch from LJH Commercial Central Coast. CENTRAL COAST BUSINESS REVIEW september 2013

A local communications infrastructure company has leased a property at 4a Reliance Drive, Tuggerah. The property on a 5,828 sqm level lot comprises a 345 sqm office and 257 sqm warhouse with additional surrounding land. A DA for an additional 7 office suites is current. Terms of lease are 1 year with no option at a rental of $110,000 per annum including Outgoings plus GST.

B usiness T ips

NSW workers’ compensation changes for small business people Courtesy: Independent Contractors Australia Background: Across Australia there’s been a nightmare of confusion for years. Workers’ compensation laws are unclear on when businesses are supposed to pay premiums when they engage independent contractors. Two things result. Premiums are often double-paid. Or the engaging businesses don’t pay the premium (believing they are not required to). They are then audited and slammed with massive back bills. The Queensland government has made legislative changes that we think are positive. NSW reforms workers’ compensation administration: NSW has kept the same laws in place but made significant changes to the way the laws are administered. ICA has been receiving positive reports of a much more sensible approach to the law by the Workers’ Compensation Authority.  NSW has established 2 new bodies: Worker Status Rulings Branch  • This service offers a Worker Status Rulings Branch within WorkCover to provide specialised assistance to employers • A private ruling service to determine whether a person (or class of people) is a worker for premium calculation purposes.  Employers can apply to WorkCover to issue a private ruling. A private ruling is a binding notice from WorkCover that states whether a person, or group of persons, are workers or contactors for the purpose of including wages for workers’ compensation premium calculations. NSW Independent Complaints Office This body handles complaints for both businesses and workers.  NSW has also put through other changes for small business people.  These include: • A reduction in average workers’ compensation premiums of 7.5 per cent. • Reclassification of more businesses as ‘small’. • Introduction of a 10 per cent premium discount up-front at each policy renewal which is retained if no workers are off injured for more than 4 weeks during the policy period. • Removal of the need to estimate wages at time of renewal.   • A 5 per cent discount for paying the full premium by the due date. • These constitute significant cost and redtape savings for small business people.

Employers beware of acting against employees with family responsibilities By Warwick Ryan, Partner and Laura Sowden, Solicitor, Swaab Attorneys Most business owners are very sympathetic to their staff members' obligations to their families and generally except that emergencies arise which may require an employee to leave the workplace. However, it can be very frustrating when this arises at a busy time or frequently over a short period. In a recent case, an employee who left work to pick up her son from school was disciplined and demoted resulting in her resignation. The court found this was breach of the employer's obligations and awarded $32,130.78 in compensation. Background On 8 December 2011 a friend who usually picked up the employee's son could not make it and the employee was unable to organise someone else to pick up her son. She informed her manager she needed to leave work early; her manager later refused permission. Without anyone else to pick up her son the employee left work early. The next day the employee received a formal warning stating she had abandoned her responsibilities. Shortly after the employee was told she would be transferred to another store further away from her home in a lower position but on the same pay. The employee said it was difficult for her to work further away because she was pregnant. Nevertheless she was transferred and felt she was forced to resign. Law The Fair Work Act 2009 (Cth) protects employees from adverse action by their

employer for a protected reason. An example of an adverse action is dismissal or demotion and an example of a protected reason would be family responsibilities or if someone has a workplace right. Decision The employee's obligation to ensure her son was picked up from school was a family or carer's responsibility under the Act. The employee also had a workplace right to take paid or unpaid personal/carer's leave due to an unexpected emergency – the need to collect a primary school child from school. Denying the request for personal/carer's leave and issuing the employee with a warning for leaving work to pick up her son was adverse action. On this basis the employer contravened the Act and compensation of $32,130.78 was ordered. What to take away? • Be aware of an employee's right to access personal/carer's leave. • When disciplining or terminating staff because they have taken excessive leave to look after family, it is critical that they are not penalised for exercising a normal employee right. Even if in a probation period. • It's a tricky area so we recommend that you seek advice before changing the conditions of employment for employees who have special characteristics or circumstances.

Identifying and Understanding Risks – Part 2 This is the second article in a series of three on the subject of identifying and understanding risks that could affect your business. Part one appeared in the July edition of the Central Coast Business Review and talked about two main categories or risk, being asset/income based risks or liability based risks. You need to consider the maximum and likely exposure to these risks along with the possible frequency of risks occurring. Now that we have worked through part 1, part 2 is about understanding the options available for dealing with the risks. Essentially you can do one, or a combination of the following; IGNORE: Choose to accept the risk and run the chance that it won’t happen to me. REDUCE: You choose to put measures in place that either reduces the exposure or likelihood of the event.

REMOVE: You outsource the risk or remove your involvement from that area. TRANSFER: You may engage the services of a financial or insurance institution to accept the risk on your behalf, in other words you buy insurance. Each option has pro’s and con’s based on the results derived from part 1 of the project and your own tolerance for risk. To hear Nathan Corrigan, Account Manager speak about this further, please visit We will publish the last segment in this three part series throughout the coming months. Seeking the advice of a trusted insurance professional will help you to ensure you are adequately protected, contact Insurance House today on 1300 305 834 to discuss your insurance needs. Ask for Darren Hutton or Nathan Corrigan. CENTRAL COAST BUSINESS REVIEW september 2013



business tips

Fair Work targets hospitality sector Fair Work Ombudsman is auditing up to 1500 cafes, restaurants, and catering businesses across Australia as part of a national education and compliance campaign. Fair Work Inspectors will check businesses are paying employees their minimum entitlements, including hourly rates, shift loadings and penalty rates, maintaining appropriate records, and providing pay slips.  Fair Work Ombudsman, Natalie James, said cafes, restaurants and caterers generate a large number of complaints and, as part of the broader accommodation and food services sector is consistently in the top three industries that generates complaints.  “This sector employs many young and foreign workers who can be vulnerable if they are not fully aware of their workplace rights. They can often be reluctant to complain or how to approach the issue if there’s a concern about their entitlements,” Ms James said.  “While it’s important we ensure workers are receiving their full entitlements, we’ll also work with industry bodies and individual businesses to ensure employers are aware of their obligations and meet them.”  Audits will be conducted right across Australia, with a focus on locations including Gosford and Wyong. This is the second phase of a wider three year Fair Work Ombudsman campaign focusing on the hospitality industry.  Fair Work Inspectors audited hundreds of accommodation providers, pubs, taverns and bars earlier this year and plan to focus on take-away food operators in early 2014. The Fair Work Ombudsman conducted a similar

campaign in the hospitality industry in 2008, auditing 664 employers nationally. That campaign found that more than one third of employers weren’t meeting their obligations under workplace law and recovered $1.6 million in back-pay for 4679 underpaid employees nationally.  Ms James says these campaigns provide

an opportunity for employers to improve their understanding of, and compliance with, workplace laws. “We have excellent resources available to help businesses in the hospitality industry, along with tools that employees can use to check they’re receiving everything they should,” James said. 

continued article Gibbens Family investing in the Coast precinct that was once industrial to be known as Riverside Park. The past five years has seen a transformation with the opening of the first stage in 2008 with a 2-level mixed commercial building and KFC restaurant followed in 2010 with a Dan Murphy’s liquor outlet and now, last month, the opening of the office / medical Tower Building (see page 5). Right now the massive Masters Home Improvement store is nearing completion and will open by Christmas 2013.

Continued from page 4

Soon construction of an 11,500 sqm Homemaker Centre adjacent to Masters Homes will commence This Centre comprises twelve tenancies ranging in size from 300 sqm to 2,000 sqm. Not only have the Gibbens Family invested in our region, being responsible for the growth of Erina and now West Gosford but along the way they have been responsible for the employment of many hundreds of people.



E vents C alendar

Central Coast business events calendar Event holder





Networking Meeting

Every Thursday from 7.30am

East Gosford Chamber of Commerce

Members Meeting

Second Monday of the month

Erina Chamber of Commerce

Members Meeting

Third Wednesday of the month

Gosford District Chamber of Commerce

Members Meeting

Second Wednesday of the month

The Entrance & District Chamber of Commerce

Members Meeting

First Wednesday of the month

Northern Lakes Regional Business Chamber

Members Meeting

Second Tuesday of the month

The Peninsula Chamber of Commerce

Members Meeting

Second Monday of the month

Wyong Chamber of Commerce

Members Meeting

Fourth Tuesday every second month (except Dec/Jan)

Central Coast Business Review

Advertisers’ Index

Central Coast Business Review is a Registered Trade Mark of Adams Business Publications Pty Ltd P.O. Box 3259, Erina, NSW 2250 Phone: (02) 4367 0733 Fax: (02) 4367 0744 Email: Typesetting by Graphic by Design • Phone: (02) 4365 6777 Printed by Print National, Lisarow • Phone: (02) 4328 5644

Accent Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Brian Hilton Honda . . . . . . . . . . . . . . . . . . . . . . . . . . 30

InsuranceHouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Argyle Estates Business Brokers . . . . . . . . . . . . . . . . 15

Central Coast Business Brokers . . . . . . . . . . . . . . . . . 14

LJH Commercial Central Coast . . . . . . . . . . . . . . . . . 24

Austbrokers Central Coast . . . . . . . . . . . . . . . . . . . . . 11

Chandler MacLeod . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Organise Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Avoca Beach Architectural Hardware &

Chapman & Frazer Real Estate . . . . . . . . . . . . . . . . . 25

PrintNational . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Locksmiths . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Coast Star Motors . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Raine & Horne Commercial . . . . . . . . . . . . . . . . . . . 24

Bank of Queensland . . . . . . . . . . . . . . . . . . . . . . . . . . 4

CommercialHQ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Riverside Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

BD Financial Planning . . . . . . . . . . . . . . . . . . . . . . . . . 4

DMA Insurance Brokers . . . . . . . . . . . . . . . . . . . . . . . . 9

Scape Constructions . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Bendigo Bank . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Find Staff4Free . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Sign-A-Rama . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Bloomtools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Henry Kendall Group . . . . . . . . . . . . . . . . . . . . . . . . . 25

SWAAB Arrorneys . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Body Fuel Cafe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Imperial Centre . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

VC Dental . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

© Adams Business Publications 1994. All rights reserved. Reproductions in any part prohibited. While every effort has been made to ensure all information in this magazine is accurate, no responsibility will be accepted by the publisher, Adams Business Publications. The producer accepts no responsibility for illustrations or photographs supplied by organisations or individuals and/or typographical errors.




F unny B usiness

The owner of a small deli was being questioned by an ATO Inspector about his tax return. He had reported a net profit of $80,000 for the year. “Why don’t you people leave me alone?” the deli owner said. “I work like a dog, everyone in my family helps out, the place is only closed three days a year...and you want to know how I made $80,000?” “It’s not your income that bothers us,” the agent said. “It’s these deductions. You listed six trips to Bermuda for you and your wife.” “Oh, that,” the owner said smiling. “Didn’t I mention? We deliver anywhere...” A very successful lawyer parked his brandnew Porsche in front of his office, ready to show it off to his colleagues. As he got out, a truck passed too close and completely tore the door off of the driver’s side. He immediately grabbed his mobile phone, dialed 000, and within minutes a policeman pulled up. Before the officer had a chance to ask any questions, the lawyer started screaming hysterically. His Porsche, which he had just picked up the day before, was now completely ruined and would never be the same, no matter what the body shop did to it. When the lawyer finally calmed down from his ranting and raving, the officer shook his head in disgust and disbelief. “I can’t believe how materialistic you lawyers are,” he said. “You are so focused on your possessions that you don’t notice anything else.” “How can you say such a thing?” asked the lawyer. The cop replied, “Don’t you know that your left arm is missing from the elbow down? It must have been torn off when the truck hit you.” “Ahhh!” screamed the lawyer. “Where’s my Rolex!”

A concerned husband goes to see the family doctor and says, “I think my wife is deaf because she never hears me the first time I say something, in fact, I often have to repeat things over and over again.” “Well,” the doctor replies, “go home tonight and stand about 15 feet from her and say something. If she doesn’t reply, move about five feet closer and say it again. Keep doing this so we can get an idea about the severity of her deafness.” Sure enough, he goes home and does exactly as instructed. He starts off about 15 feet from his wife in the kitchen and as she is chopping some vegetables, he says, “Honey, what’s for dinner?” He gets no response. He moves about

five feet closer and asks again. No reply. He moves five feet closer. Still no reply. He gets fed up and moves right behind her, about an inch away, and asks again, “Honey, what’s for dinner?” She replies, “For the fourth time, vegetable stew!”

Quote of the month “Obstacles are those frightful things you see when you take your eyes off your goal.”

Henry Ford

Have it all Now. L All NEW Honda Accord V6 The clever new Honda Accord has more advanced technology and class-leading luxury than ever before. • • • • • • • • •

Advanced Driver Assist System (ADAS) 3.5 Litre i-VTEC V6 Engine 6-speed Auto with Variable Cylinder Management ‘S mode’ Sport Driving 18” Alloy Wheels Bluetooth Connectivity Touch Screen Audio Display Smart Keyless Entry and Start Front and Rear Parking Sensors


4324 5744

Tuesday Dinner?

James Estate Pinot Gris


Pale in colour with a slight hint of bronze. Lifted honeysuckle, dew melon and pear nose. Light to medium bodied with highlighted fruit character leading to a soft and pleasant finish.


Employees take their workstation and desk space very seriously and yet businesses know that ‘space’ is one of their most expensive fixed costs. Accent Office Interiors can help your business maximise space efficiently by supplying modular workstations and desks that can be adapted to suit changing staff levels and business processes. In addition, our add-on accessories provide the ideal compromise between saving space and providing employees with a customised work area. The Accent range includes three brands that cater for all budget levels and all office types. From compact, integrated workstations to state-of-the-art European designed desking systems, we provide workstations that work. With over 4000 square metres of in-house manufacturing facilities, Accent can also design customised, value-engineered desking solutions. To view the latest products from Accent Office Interiors please contact us today.

1800 044 044


Central Coast Business Review September 2013  

Business news and informtion for the Central Coast of NSW