How we will deliver our Objectives and measure progress

The strategy will be supported by a Delivery Plan (DP). The DP will set out the action which will be taken to meet our Aims and Objectives. The following mechanisms will be in place to report progress and achievements:

Internal Reporting

• Progress against the actions in the DP will be reported to the Audit & Risk Committee (A&RC) on a bi-annual basis and to the Board on an annual basis

• Progress will be reported through the bi-annual Residents’ Voice Report to the Board

• From 2023, the A&RC will receive an annual report of the RSP’s assessment of how CCHA is meeting the commitments in the Residents’ Charter

• From 2023, progress will be reported to colleagues, through CCHA’s intranet

External Reporting

• Progress will be reported through the bi-annual Residents’ Voice Report, published to residents

• From 2023, publishing the report of the RSP’s assessment of how CCHA is meeting the commitments in the Residents’ Charter

• Through the publication of CCHA’s Annual Report for residents

• On an ad-hoc basis through CCHA’s website and social media