Programs & Services

PROGRAMS & SERVICES

OPERATION ROUND UP

The Operation Round Up Program (ORU) rounds up members’ electric bills to the next whole dollar amount to raise money for organizations in need within the community. Members participating in the program contribute an estimated average of $6 each year — just a small amount that goes a long way to help worthy causes in our region. A volunteer board of directors comprised of cooperative members from across our service territory determine how and to whom the funds get distributed. Since forming in 1993, Cass County Electric’s ORU program has given back more than $3 million.

OFF-PEAK PROGRAMS

Cass County Electric’s off-peak programs offer participating members lower rates in exchange for managing their electricity use during times of high energy demand, such as extremely cold winter days. The most popular off-peak option is dual heat, where a member’s primary heat source is electric, but they also have a backup source, like propane. The majority of the time, the member is able to use the electric heat as desired, but if energy demand is high, Cass County Electric is able to automatically switch the member to their backup heat source. Questions call our energy management team at 800.248.3292.

ENERGY REVIEW

Looking to learn the cause behind high energy use in your home or business? We offer an analysis of your electric use and demand as well as on-site walkthroughs with an assessment of the characteristics of your space. This review will give you the information you need to help you manage your energy costs and make changes that can impact your energy consumption. For more details, call our energy management team at 800.248.3292.

SMARTHUB

When you sign up for SmartHub, you not only gain control of your billing options, but you also receive access to your energy use data. With this, you can see a visual comparison of your day-today energy use and can compare weeks, months, and even years. This information can help make the right choices to manage your monthly bill. Visit kwh.smarthub.coop or download the SmartHub app to get started.

INFINITY PROGRAM

Through the Infinity Renewable Energy program, you can decide how much of the electricity you purchase is generated by renewable resources. When enrolling in the program, you choose a designated number of kilowatt-hours (kWh) or percentage of the electricity used that you would like to come from renewable resources. Cass County Electric will allocate the appropriate amount of renewable energy through the program and indicate your purchases on your monthly bill. Contact our energy management department to learn how you can participate in the program. The record of that purchase and the proof that it was reserved for you is done through a renewable energy credit (REC). A REC is verification that electricity was generated from an eligible renewable energy resource and was integrated into the electric grid.

CAPITAL CREDITS

Capital Credits is the money or margin that is left over after bills associated with doing business have been paid. All member-owners are entitled to capital credits, the amount is determined by how much electricity you use. Your board of directors decides when to retire or pay out the capital credits. Search our list of unclaimed capital credits at kwh.com/ capital-credits to see if anyone you know is owed money from Cass County Electric.

PRAIRIE SUN COMMUNITY SOLAR

Cass County Electric built North Dakota’s first community solar array, which has been cranking out the kilowatt-hours through the sunny summer months. The solar array has proven to be a great renewable energy learning tool for the co-op and its members. There are still panels available for reservation. Visit kwh.com/solar to learn how to get involved.

OUTAGE VIEWER

Look on the homepage of our website, kwh.com, and click on Outage Information. You can view our service territory and find out if there are any outages. This is a great option if you have a smart phone and are away from your home. Information is at your fingertips.

SOCIAL MEDIA

Follow us on Facebook, Twitter, Instagram, LinkedIn, and YouTube! Find information about current events, outages, conservation tips and more. These platforms are also a good place for conversation – ask us questions and get quick feedback!

CO-OP CONNECTIONS CARD/APP

The Co-op Connections® program, a free benefit program for all Cass County Electric members, is designed to deliver added value to you, and provide you with incredible discounts on everyday expenses. The Connections Card program offers discounts of dozens of local and national restaurants, hotels, and retailers. Visit connections.coop or download the Connections Card App to start saving!

YOUTH TOUR

More than 1,500 high school students from around the nation participate in the annual Electric Cooperative Youth Tour in Washington, D.C. The Youth Tour consists of fast-paced, intense week of learning about history and government, visiting with congressional delegation, becoming more knowledgeable about the cooperative business model, and touring museums, national monuments and memorials.

EDUCATION

Cass County Electric employs experts on a variety of topics, and we’re passionate about sharing that knowledge. These employees can present a variety of subjects. Examples include energy conservation and management for your home, commercial or industrial applications, electric cooperative history, electrical safety, alternative energy and renewable energy, internet security, and many more. Our in-house experts are qualified to present to a wide variety of audiences from classrooms to civic organizations and everything in between. Contact us today to arrange a presentation.