Cascade Employers Association Training Catalog, Autumn 2013

2013 Autumn Training Catalog

“The growth and development of people is the highest calling of leadership.� - Harvey S. Firestone

CONTENTS Team Development

3

Member Engagement

5

Leadership and Supervision

5

Legal Compliance

6

Professional Development

8

Customer Service

10

You Are Not Alone Great Employers Seek Us Out When you’re facing a workplace challenge, you don’t have to fly solo. Regardless of your company size or industry, Cascade is here, backed by years of experience, unmatched expertise, and extensive resources, to face any challenge with you. We’ve been here, collaborating with Oregon’s greatest employers, for 66 years.

“The training and human resource assistance we receive from Cascade Employers Association helped us become one of the 100 Best Companies to Work For in Oregon!”

Bring these programs on-site.

Most classes deliverable in both English and Spanish.

Kelly Yunker, President Power Equipment Systems

HR Leadership Elective

Free to Members

September

November

AAP Update: Inside what the OFCCP Is Really Up To Discipline and Documentation Employer Briefing: Navigating the Affordable Care Act Leadership at the Executive Level Leadperson Effectiveness Workplace Investigations: Building Trust and Credibility

6 6 6 8 5 6

October Accountability and Delegation Basic Medic First Aid Basics of Family Leave Basics of Supervision Coaching Employees and Supervisors Creating a Performance Culture: Goals, Coaching and Reviews Employer Briefing: The New Hazard Communication and GHS Requirements Fundamentals of Organization Development HR Leadership: A Certificate Program for Human Resource Professionals Keeping an Eye on the Competition Leadership Engagement Essentials Program and Project Management Reasonable Suspicion Training Seven Steps to Better Job Descriptions Strengths-Based Leadership

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3 6 6 5 3 3 6 9 4 8 3 8 6 7 9

Achieving Competitive Pay Practices Advanced Family Leave Employee Handbooks and Supervision Handbooks Employment Law: Minimize Risk and Gain Confidence Finance for the Non-Financial Manager Leadperson Effectiveness Membership Roundtable: Supporting Employees in Crisis Operations Management and Innovation Reaching for Stellar Customer Service

3 7 7 7 8 5 5 8 10

December 2014 Compliance Update 2014 Healthcare Update Improving Business Results by Aligning Company and Employee Goals Basics of Supervision Employer Briefing: Train the Trainer Sneak Peek Human Resources as a Business Partner

7 7 9 5 9 8

Satisfy Your PHR/SPHR Recertification Credits!

Qualified programs are indicated online.

The use of this seal is not an endorsement by HR Certification Institute of the quality of the program. It means that this program has met HR Certification Institute’s criteria to be pre-approved for recertification credit.

cascadeemployers.com | 503.585.4320

Team Development Coaching Employees and Supervisors Bringing out the best in others isn’t always easy.

Learn proven techniques for guiding and motivating employees and supervisors toward taking increased responsibility and sensible risks while reaching higher levels of performance. Key learning points include active listening to encourage better teamwork, dealing with negativity, and coaching to spur taking on responsibility.

Oct 9 (Portland), 1:00-4:30

$115 / $170

Performance appraisal is one of the most effective employee engagement tools, contributing to high levels of organization productivity, customer satisfaction and profitability. Learn to be more effective with the entire performance management process. By discussing illustrations, exploring related stories, and evaluating case studies, you will learn how to make performance management work in your organization.

Oct 23 (Portland), 1:00-4:30

Accountability and Delegation The skills of building a culture of trust are vital to promote clear accountability, powerful engagement and natural delegation. Learn the core components of an effective accountability strategy and explore trustbuilding approaches to employee engagement. The step-by-step approach to accountability will be outlined so that all participants understand the path to clear agreements. This fun and interactive class challenges all of us to empower our teammates.

Oct 16 (Portland), 1:00-4:30

Creating a Performance Culture: Goals, Coaching and Reviews

$115 / $170

$115 / $170

Achieving Competitive Pay Practices Formal wage and salary programs help employers attract and retain the talent needed to support organization success. Learn what every employer needs to know about using market pay surveys, maintaining competitive pay practices, and controlling labor costs in an uncertain economy. Key learning points include aligning pay with company performance, market survey sources and effective use, and competitive pay practice assessment techniques.

Nov 13 (Portland), 1:00-4:30 $115 / $170

Leadership Engagement Essentials Become the engaged leader your organization needs.

Engaged leaders are the key drivers of initiatives that ensure the “people programs” in a company support and contribute to the mission and strategic objectives of the organization.

In this two-day program you will learn the essential strategies and areas of knowledge that promote consistent leadership practices and superior organization performance. Learn to: ■ ■ ■ ■ ■ ■ ■

Build employee engagement Foster a strengths-based culture Manage change and transitions Master difficult and crucial conversations Strategically manage risk Create a performance culture Stay up-to-date on the latest leadership trends

The outcomes? Better productivity, increased morale, greater profitability, and overall improved organization performance.

Oct 3 & 4 (Portland), 8:30-4:30

HR Leadership Elective

$FREE* / $400

Free to Members

Free Mem b Bene ership fit!

3

HR Leadership A Certificate Program for Human Resource Professionals If you manage people – even if your title isn’t “HR Manager” – this certificate program guarantees you will gain insightful strategies and practical tools to make you better at your job and happier at work.

From the small business administrator to the seasoned manager of a large corporation, this professional development course is appropriate for all levels of expertise and experience.

Be better at your job and happier at work.  Get answers to the most commonly asked “people management” questions  Increase your productivity and effectiveness in your job  Become a more valuable resource for your team  Solve your toughest and most frustrating workplace problems  Facilitate networking with other professionals in your field Attend and you are guaranteed to leave with insightful strategies and practical tools to make you better at your job and happier at your work.

Even if your title doesn’t include “HR,” you will learn to lead people more competently and confidently.

Program Design: The program includes a total of five full days of training – the two-day Leadership Essentials program (description on page 3) and six half-day electives of your choice (classes marked ). Certification also includes one session of up to one hour of professional development coaching. Full details online.

Elective offerings vary by demand, and often include topics such as:  Employment Law: Minimize Risk and Gain Confidence  Basics of Family Leave  Advanced Family Leave  Employee Handbooks and Supervision Handbooks  Workplace Investigations: Building Trust and Credibility  Seven Steps to Better Job Descriptions  Creating a Performance Culture: Goals, Coaching and Reviews  Achieving Competitive Pay Practices  Linking Incentives to the Bottom Line  Coaching Employees and Supervisors  Accountability and Delegation  Wage and Hour Basics  Creating Stellar Recognition Programs  Discipline and Documentation When complete, this program design provides for 32.5 hours of HRCI recertification credits.

Begins Oct 3 & 4 (Portland), 8:30-4:30

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$700 / $1050

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Member Engagement Membership Roundtable Learn best practices from a panel of fellow members and network with other employers just like you. Afterward, stay for a refreshed tour of your membership resources.

Best Practices Panel Discussion – Supporting Employees in Crisis: Balancing Compliance and Compassion We’ve asked Member leaders who have unique perspectives on crisis in the workplace to share their experiences: an employee who has gone through crisis; a legal perspective on structuring policies; and an HR Manager balancing policies and everyday life. And, we need you! We want you to bring your fresh ideas on how to build policies for your organization that support employees, even through the tough times.

Membership Benefits Refresher ■ Do you know about the newest free member benefit called Leadership Engagement Essentials?

■ Do you know that you don’t have to research all the complex employment laws yourself? We do that for you and then help you implement them the right way.

■ Do you know about the many guides and resources at your fingertips on Cascade's Member Only Site?

And there’s so much more we want to remind you about so you’re certain to get the most from your membership investment.

Nov 12 (Salem), 8:30-10:30

$FREE “For me, the most valuable aspect of membership is the ability to ‘phone an HR friend’ whenever I need advice, direction or just a shoulder to cry on.”

Liz Wainwright, Executive Director Merchants Exchange of Portland, Oregon

Leadership and Supervision Leadperson Effectiveness

Basics of Supervision

Being a lead demands you strike a difficult balance between being a worker and being a supervisor. Explore how to avoid the minefields on the path to: making the switch from co-worker to leadperson; clarifying your leadership role; understanding other people and motivation; dealing with negativity in yourself and others; building teams and collaborating with other teams; goal-setting and recognition; and, coaching and training for better performance.

Sept 17 (Eugene), 8:30-4:30 Nov 20 (Salem), 8:30-4:30

$205 / $305

HR Leadership Elective

Every lead, supervisor, and manager should have The Basics. Build insight and strength in leadership skills: the supervisor’s role - its importance and obligations; motivation and improving performance; communication and conflict resolution; goal setting; and, giving positive and critical feedback. Also develop a professional approach to employment relations: basics of employment relations law; developing performance standards; and, discipline and documentation.

Each participant receives a personalized certificate.

Oct 1 & 2 (Salem), 8:30-4:30 Dec 11 & 12 (Portland), 8:30-4:30

Free to Members

$345 / $515

5

Legal Compliance AAP Update: Inside What the OFCCP Is Really Up To This update is targeted at federal contractors and subcontractors subject to OFCCP regulations who already have completed Affirmative Action Plans in place, but need a refresher on what should be done in order to be in compliance. Hint: If your AAP is collecting dust on a shelf, watch out. Not only will this session get you prepared for what you need to do to maintain compliance annually, it will also give you the inside scoop about what the OFCCP is asking for and looking at during audits. You will leave with a list of “do's and don'ts” and tips on surviving an audit.

Sept 18 (Portland), 10:00-12:00

Employer Briefing: The New Hazard Communication and GHS Requirements In March 2012, OSHA modified the Hazard Communication Standard to include the classifications established by the Globally Harmonized System (GHS) for classifying chemical hazards. Employees not only have the right to know, but also the right to understand the hazards associated with the chemicals they are exposed to, and how to control them. This briefing will provide an overview of the new hazard communication program requirements and how to comply with GHS. Oct 8 (Salem), 8:30-10:30

$FREE / $55

$95 / $140 Basic Medic First Aid® and AED

Employer Briefing: Navigating the Affordable Care Act As the dust finally begins to settle on the Affordable Care Act, you may be wondering how to best plan for the rest of 2013 and beyond. Join us for a discussion of important topics employers and HR professionals should be aware of, including the mandate for affordable care and what “affordable” truly means, the upcoming Healthcare Exchange and how it affects your employees, W2 reporting of benefits, and more.

Sept 19 (Eugene), 8:30-10:30 $FREE / $55 Workplace Investigations: Building Trust and Credibility Learn how to uncover and legally address the issues underlying employee concerns while building trust and credibility in the process. Key learning points include: elements of an objective, confidential, and complete investigation; weighing the evidence and making a reasonable decision; and, administering appropriate discipline and following up.

Sept 26 (Portland), 8:30-12:00

$115 / $170

Discipline and Documentation Documentation can either save or bury you. It’s not enough to just write something down. What’s written down must be timely, accurate, factual, clear and concise. Just as important as the documentation are the processes leading up to it. Build your confidence and manage risk when it comes to effective discipline and documentation. Key learning points include: steps in positive and effective discipline; what, when, why and how to document effectively; and, do's and and don'ts of discipline and documentation.

Sept 26 (Portland), 1:00-4:30

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Participants who complete this workshop will receive a successful certification card in CPR (Cardio-Pulmonary Resuscitation) and first aid. The program meets OSHA requirements for the states of Oregon and Washington.

This workshop will include training in basic skills and basic AED (automated external defibrillator) operation.

Oct 15 (Salem), 8:30-1:30

$115 / $170

Reasonable Suspicion Training All supervisors and managers need to know how to recognize the signs and symptoms of and effectively respond to drug and alcohol use. Key learning points include: elements of reasonable suspicion; observing signs and symptoms of drug and alcohol use and abuse; how to document, approach employees and arrange for reasonable suspicion tests; and, avoiding the most common mistakes.

Oct 17 (Salem), 9:00-11:00

$95 / $140

Basics of Family Leave Understanding the rules and dynamics between different leave laws and your organization’s policies and practices is the key to managing risk associated with leaves of absence. This session is designed to provide a basic understanding of the many leave laws that affect your workplace, including statutory requirements for OFLA, FMLA, ADA, Workers’ Compensation and other applicable leaves, seven steps to administer leave, and how to deal with common leave issues.

Oct 29 (Portland), 8:30-12:00

$115 / $170

$115 / $170

Register Today!

cascadeemployers.com | 503.585.4320

Seven Steps to Better Job Descriptions Job descriptions are one of the foundations of success for any position within an organization – from the hiring process to performance management to minimizing legal risk. Key learning points include: elements of an effective job description; how to draft clear, concise and accurate job descriptions; and, practical and legal reasons for job descriptions.

Oct 30 (Portland), 1:00-4:30

$115 / $170

Employment Law: Minimize Risk and Gain Confidence Prevent problems before they arise, minimize financial loss and gain the confidence you need to know you are doing the right things for the right reasons. Key learning points include: understanding of current state and federal employment laws, rules, regulations and recent cases; how to apply employment laws, rules, regulations to any situation; and, avoiding common mistakes.

Nov 5 (Portland), 8:30-12:00

$115 / $170

Employee Handbooks and Supervision Handbooks Promote cconsistency in human resource administration and help reduce and respond to employee-initiated legal actions. This workshop will provide you the basics for developing, administering, and communicating organization policy. Key learning points include: crafting a company-specific document reflecting company standards; ensuring employee and management “buyin”; common legal pitfalls; and, employee supervision handbooks for consistent policy administration.

Nov 5 (Portland), 1:00-4:30

$115 / $170

Advanced Family Leave Managing employee leaves is one of the more challenging compliance topics. Because this topic is so tedious, effective management requires more than just the basics. This hands on session is designed to break down the most common problems you are likely to face administering leave. Key learning points include: review of small statutory details that have a big impact; strategies to minimize and deal with common problems; and, avoiding the most common mistakes. * Recommend taking Basics of Family Leave first.

Nov 19 (Portland), 8:30-12:00

$115 / $170

Annual Updates Attend these two must-have sessions to help you navigate the maze of changes ahead.

2014 Compliance Update

2014 Healthcare Update

With the Oregon Legislature in session this year and an active court system, 2013 has been packed with new laws (some already in effect) and many fascinating employment related decisions by the courts. We will cover the latest in: new leaves of absence such as Veterans Day and Bereavement Leave; FMLA amendments; paid sick leave; social media – do's and don'ts; direct deposits; I-9 process and form; OFCCP regulations; new posting requirements; NLRB update; DOMA and family leave; retaliation; and much more!

Dec 4 (Portland), 8:30-10:30 Dec 5 (Eugene), 9:00-11:00

While many employers have come to believe that the recently announced delay in the Affordable Care Act’s “Play or Pay” penalty means that they do not have to pay attention to health care reform until 2015, this is certainly not the case. During this update we will be discussing everything you will need to be ready for 2014: mandatory essential benefits, affordable coverage requirements, the new healthcare exchange (Cover Oregon), and much, much more.

Dec 4 (Portland), 10:30-12:30

$95/ $140

$95 / $140

Attend both Compliance and Healthcare Updates for one low price:

Sponsored by:

December 4 (Portland), 8:30-12:30 $115 / $170

HR Leadership Elective

Free to Members

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Professional Development MBA Essentials

Attend all six courses in the MBA Essentials program to receive a Business Management Certificate.

In cooperation with:

Alternate Fridays September - December (Salem) 9:00-4:00 $1785

Finance for the Non-Financial Manager

Leadership at the Executive Level Leaders set the tone and shape the performance and culture of their organizations. Learn how to establish the type of leadership an organization needs, choose actions appropriate to different stages of organizational growth, develop organizational accountability, and ensure employee commitment to change.

Sept 27 (Salem), 9:00-4:00

$315

Nov 8 (Salem), 9:00-4:00

Program and Project Management Effective managers know how to get from Point A to Point B, organizing people and resources to complete tasks. This requires tools for planning, initiating, adapting to changes, monitoring, and closing out.

This module incorporates example projects for using information technology to improve performance.

Oct 11 (Salem), 9:00-4:00

$315

Keeping an Eye on the Competition Learn how to leverage web based assets, use human intelligence to gather actionable insight into your competitors’ future direction, and perform effective hands on comparison between your products and services and your competitors' to build effective and long lasting insights that can impact planning, marketing, and sales efforts.

Oct 25 (Salem), 9:00-4:00

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Good managers stumble on bad numbers. Identify and measure financial outcomes consistent with organizational strategies. Key learning points: understanding the importance of cashflow and short, long, and complete cash cycles; using the balance sheet, income statement, and statement of cash flows to make business decisions; and, applying ratios and financial controls to understand business risks.

$315

$315

Operations Management and Innovation Improve operational performance, reduce cost, and improve customer response time by focusing on your company’s market discipline, recognizing “where you meet your customer” in setting your company's build strategies, discovering when you should forecast customer demand and when you should not, shortening your lead times, and getting your company executives to really work as a team.

Nov 22 (Salem), 9:00-4:00

$315

Human Resources as a Business Partner Proactive, practical management of an organization’s human resources supports business success in many ways. Key human resource strategies will ensure your management team is a differentiator in hiring, developing, and retaining the best talent. Key learning points: risk management; compensation and benefits; employee engagement; and, development.

Dec 6 (Salem), 9:00-4:00 $315

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Fundamentals of Organization Development Sponsored by the Oregon Organization Development Network and Cascade Employers Association in cooperation with American Society for Training & Development and Portland Human Resources Management Association.

Every Organization Development practitioner needs the basics. In this interactive series, you will learn the meaning of OD and key developments in its history; how experts put OD strategies into action; the many hidden barriers to OD success and how to scale them; and the key actions involved with the following session topics: ■ Change Management Principles and the Transition Process ■ Strategic Planning at its Best ■ Team-Building ■ Survey-Guided Development ■ Developing and Coaching Managers ■ Quality, Lean and Continuous Improvement Certificates will be presented to those who attend four or more sessions.

Oct 9, 16, 23 & 30 and Nov 6 & 13 (Portland), 8:30-10:30 $250* / $375 series price; $70* / $105 per individual session. *OODN Members also pay Cascade Member price.

Strengths-Based Leadership Workplace research demonstrates the positive impact of incorporating techniques for identifying and leveraging employee strengths. In our strength zone we learn more quickly, perform more efficiently and effectively and are more motivated, focused and confident. This workshop will provide leaders at all levels of your organization an opportunity to assess their own strengths and develop skills to promote strengths in others.

Oct 10 (Portland), 8:30-12:00

$115 / $170

Employer Briefing: Train the Trainer Sneak Peek Most workplaces have employees who are given the responsibility of passing specific information to the rest of the workgroup. It might be safety, some procedure or technique, or even important “tribal knowledge” critical to the success of your business. These trainings often lack consistency, structure or measureable learning outcomes. Join us for an exploration of how training your trainers can pay great dividends in improving learning outcomes and employee engagement.

Dec 12 (Salem), 9:00-10:30

$FREE / $55

Improving Business Results by Aligning Company and Employee Goals Most employees don’t know the mission, vision and goals of their organization, let alone feel responsible for moving forward on the measures and projects that matter most. Learn how you can engage every manager and supervisor, and potentially every employee, in caring how, when and what they do affects the company’s ”big picture” and ultimately the bottom line.

Dec 17 (Salem), 8:30-12:00

$115 / $170

PHR/SPHR Web-Based Certification Study Course Enhance your career and expand your knowledge of HR. Nothing will have you better prepared to pass your PHR (Professional in Human Resources) or SPHR (Senior Professional in Human Resources) than this highly successful live web-based study course through our partner employer association, CAI, and study course leader, David Siler.

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A PHR/SPHR certification

2012 Pass Rates

■ ■ ■

Students of David Siler National Average

Distinguishes you from your peers Builds your self-confidence Gives you the knowledge to lead your organization

PHR 91% 58%

SPHR 86% 48%

“The class was excellent! The extensive study materials along with David Siler’s knowledge and experience in the HR profession helped me focus my efforts in preparing for the broad range of topics on the SPHR exam.”

John Maultsby, SPHR - HR Manager - Trinity Manufacturing, Inc.

Schedule Details

}

Fridays, 10:00-1:00, starting September 27 or Tuesday afternoons, 3:00-6:00, starting October 1. Price: $1199. Visit cascadeemployers.com for details.

HR Leadership Elective

Free to Members

9

Customer Service

P R I NTI N G A N D C O M M U N I C ATI O N P R O F E S S I O N A LS

Reaching for Stellar Customer Service Skill-building for front-line employees, supervisors and managers.

Time for a customer service tune-up? This AchieveGlobal workshop provides skills for developing the service mindset and behaviors that cement loyalty with your internal and external customers. Learn the core skills and attitudes every individual should have, regardless of your industry or position within the organization.

Offset Printing Digital Printing Web & e-Commerce Services Mailing & Inserting Specialty Projects Fulfillment & Storage g

Modules include: Serving a World of Customers; Connecting with Customers; Guiding Customer Conversations; and, Healing Customer Relationships.

Participants receive a Customer Service Star Certificate.

This class is easily customized for specific industries, and can be brought to your worksite.

Nov 20 & 21 (Portland), 8:30-4:30

$345 / $515

PRINTING AND COMMUNICATION PROFESSIONALS

503-304-3525 W W W. S E L E C T I M P R E S S I O N S . C O M

Liberty Mutual Insurance* and Cascade Employers Association partner to offer a comprehensive workers’ compensation insurance program that saves you money while improving safety on the job.** Program highlights include: A % members-only premium discount to all participating group members A 5% premium credit to workers compensation policyholders who maintain a qualifying alcohol and drug free workplace program during the policy period A 5% discount on your property and casualty premiums when workers compensation is also written by Liberty Mutual Insurance subMect to quali¿cation

A highly trained risk management team responsible for monitoring performance and providing assistance to employers experiencing safety problems To learn more about this comprehensive insurance program, contact 800-463-6381 or visit www.libertymutualgroup.com/business *previously branded Liberty Northwest, a Liberty Mutual Company **for qualifying Cascade members

©2013 Liberty Mutual Insurance, 175 Berkeley Street, Boston, MA 02116.

10

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Excellence in Training

Serving the Salem area for over 30 years‌ Specializing in small business strategies that will help your business grow, while minimizing taxes.

Call us for a free consultation!

HR Leadership Elective

Free to Members

11

PRESORT STD U.S. POSTAGE

PAID SIPRINT

4068 Hudson Avenue N.E. Salem, Oregon 97301 Return Service Requested

PERFORMANCE APPRAISAL TOOLS …to strengthen employee and organization results Whether you need to fine-tune your performance appraisal program or build one from scratch, use Cascade’s expert guidance to get you there quickly and confidently.

7 Key Components for Performance Appraisal Success 1.

2.

3.

4.

5.

6.

7.

Communicating your organization’s mission and goals Establishing clear and compelling performance goals/expectations Providing open/honest/ongoing performance feedback and coaching Documenting and maintaining ongoing performance information Summarizing and discussing annual performance results Increasing employee participation in the appraisal process Providing performance appraisal-related training for all employees

“People with clear, written goals accomplish far more in a shorter period of time than people without them could ever imagine.” --Brian Tracy.

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