Cascade Employers Association Training Catalog, Winter 2014

2014 Winter Training Catalog

“Leadership and learning are indispensable to each other.�

- John F. Kennedy

CONTENTS Team Development

3

Member Engagement

5

Legal Compliance

6

Leadership and Supervision

8

Professional Development

9

Customer Service

10

You Are Not Alone Great Employers Seek Us Out When you’re facing a workplace challenge, you don’t have to fly solo. Regardless of your company size or industry, Cascade is here, backed by years of experience, unmatched expertise, and extensive resources, to face any challenge with you. We’ve been here, collaborating with Oregon’s greatest employers, for 67 years.

“The training and human resource assistance we receive from Cascade Employers Association helped us become one of the 100 Best Companies to Work For in Oregon!”

Bring these programs on-site.

Most classes deliverable in both English and Spanish.

Kelly Yunker, President Power Equipment Systems

HR Leadership Elective

Free to Members

January

March

AAP Update: Inside What the OFCCP Is Really Up To and the New Regulations You Should Prepare for Now Basics of Supervision Creating a Performance Culture Dynamic Leadership Skills: 6-Part Series Harassment Awareness Training How To Series: Stay Interviews Leadperson Effectiveness Employer Briefing: How Can I Be Effective If I Can’t Find My Keys? - Organizing and Productivity Strategies Train the Trainer

6 8 3 8 6 8 8 9 9

February Accountability and Delegation Basics of Family Leave How To Series: Turn Around a Problem Performer Reasonable Suspicion Training Reversing the Culture of Entitlement Seize the Day! Sneak Peek: Strengths-Based Leadership

2

Register Today!

3 6 8 6 3 9 9

Achieving Competitive Pay Practices Coaching Employees and Supervisors How To Series: Interviewing HR Leadership: A Certificate Program for Human Resource Professionals Leadership Engagement Essentials Leadperson Effectiveness Membership Roundtable: New Hire Orientation Strengths-Based Leadership

3 3 8 4 5 8 5 9

April Advanced Family Leave Basic Medic First Aid® and AED Basics of Supervision Change Management: What Every Manager Should Know Discipline and Documentation Employee Engagement: What Really Matters Now Employee Handbooks and Supervision Handbooks Employment Law: Minimize Risk and Gain Confidence How To Series: Terminate Employment Linking Incentives to the Bottom Line Reaching for Stellar Customer Service Employer Briefing: Understanding Fees in Your Retirement Plan Unemployment: The Inside Scoop Workplace Investigations: Building Trust and Credibility

cascadeemployers.com | 503.585.4320

7 6 8 9 7 3 6 6 8 3 10 9 6 7

Team Development Creating a Performance Culture: Goals, Coaching and Reviews

Coaching Employees and Supervisors

Performance appraisal is one of the most effective employee engagement tools, contributing to high levels of organization productivity, customer satisfaction and profitability. Learn to be more effective with the entire performance management process. By discussing illustrations, exploring related stories, and evaluating case studies, you will learn how to make performance management work in your organization.

Jan 15 (Salem), 1:00-4:30 $115 / $170 Reversing the Culture of Entitlement Many employees feel entitled to job opportunities, benefits and a host of other matters that are provided at the discretion of employers. Learn the causes of entitlement attitudes and how you and your organization can better educate employees about benefits and other forms of compensation, and help both young employees and those with seniority realize that they must continually earn their opportunities.

Feb 20 (Salem), 8:30-10:30

$95 / $140

Accountability and Delegation The skills of building a culture of trust are vital to promote clear accountability, powerful engagement and natural delegation. Learn the core components of an effective accountability strategy and explore trustbuilding approaches to employee engagement. The step-by-step approach to accountability will be outlined so that all participants understand the path to clear agreements. This fun and interactive class challenges all of us to empower our teammates.

Feb 27 (Salem), 8:30-12:00

Bringing out the best in others isn’t always easy.

Learn proven techniques for guiding and motivating employees and supervisors toward taking increased responsibility and sensible risks while reaching higher levels of performance. Key learning points include active listening to encourage better teamwork, dealing with negativity, and coaching to spur taking on responsibility.

Mar 11 (Salem), 1:00-4:30 $115 / $170 Employee Engagement: What Really Matters Now It's no secret that there is a direct link between the performance of an organization, customer satisfaction and loyalty, and the engagement of employees. While the main drivers of employee engagement don't change much over time, how they rank in order of importance does. Understanding these variations is important to your organization's approach to employee engagement, especially as the economy begins to improve.

Apr 9 (Portland), 1:00-3:00

$95 / $140

Linking Incentives to the Bottom Line Cash incentives help to align employees and their pay with organization success and are critical for controlling labor costs in the current work environment. Learn how to determine an appropriate compensation strategy and effective incentive plan for your organization.

Key learning points: developing a total compensation strategy; determining the right incentive plan design and award opportunities; and, selecting the right performance measures and standards.

Apr 16 (Salem), 8:30-12:00

$115 / $170

$115 / $170

Achieving Competitive Pay Practices Formal wage and salary programs help employers attract and retain the talent needed to support organization success. Learn what every employer needs to know about using market pay surveys, maintaining competitive pay practices, and controlling labor costs in an uncertain economy. Key learning points include aligning pay with company performance, market survey sources and effective use, and competitive pay practice assessment techniques.

Mar 11 (Salem), 8:30-12:00 $115 / $170

HR Leadership Elective

Satisfy Your PHR/SPHR Recertification Credits!

Qualified programs are indicated online.

The use of this seal is not an endorsement by HR Certification Institute of the quality of the program. It means that this program has met HR Certification Institute’s criteria to be pre-approved for recertification credit.

Free to Members

3

HR Leadership A Certificate Program for Human Resource Professionals If you manage people – even if your title isn’t “HR Manager” – this certificate program guarantees you will gain insightful strategies and practical tools to make you better at your job and happier at work.

From the small business administrator to the seasoned manager of a large corporation, this professional development course is appropriate for all levels of expertise and experience.

Be better at your job and happier at work.  Get answers to the most commonly asked “people management” questions  Increase your productivity and effectiveness in your job  Become a more valuable resource for your team  Solve your toughest and most frustrating workplace problems  Facilitate networking with other professionals in your field Attend and you are guaranteed to leave with insightful strategies and practical tools to make you better at your job and happier at your work.

Even if your title doesn’t include “HR,” you will learn to lead people more competently and confidently.

Program Design: The program includes a total of five full days of training – the two-day Leadership Essentials program (description on page 3) and six half-day electives of your choice (classes marked ). Certification also includes one session of up to one hour of professional development coaching. Full details online.

Elective offerings vary by demand, and often include topics such as:  Employment Law: Minimize Risk and Gain Confidence  Basics of Family Leave  Advanced Family Leave  Employee Handbooks and Supervision Handbooks  Workplace Investigations: Building Trust and Credibility  Seven Steps to Better Job Descriptions  Creating a Performance Culture: Goals, Coaching and Reviews  Achieving Competitive Pay Practices  Linking Incentives to the Bottom Line  Coaching Employees and Supervisors  Accountability and Delegation  Wage and Hour Basics  Creating Stellar Recognition Programs  Discipline and Documentation When complete, this program design provides for 32.5 hours of HRCI recertification credits.

Begins March 5 & 6 (Salem), 8:30-4:30

4

Register Today!

$700 / $1050

cascadeemployers.com | 503.585.4320

Member Engagement Membership Roundtable Learn from a panel of fellow members and network with other employers just like you. Afterward, stay for a refreshed tour of your membership resources.

Best Practices Panel Discussion – Onboarding Employees: New Hire Orientation We’re taking a laid-back approach to discussing one of the workplace’s most vital topics – how to treat and integrate a new employee so they feel welcome and stay around. After all, you just worked really hard to hire them! We’ve asked some pros to share their tips and tried-and-true methods for getting everything done in time for the employee’s first day. And to break down what they’ve learned works in the first few weeks and months to make someone a part of a new culture.

And, we need you! Our Members have the best ideas, and we’d love for you to share.

Membership Benefits Refresher  Do you know about the newest free member benefit called Leadership Engagement Essentials?  Do you know that you don’t have to research all the complex employment laws yourself? We do that for you and then help you implement them the right way.  Do you know about the many guides and resources at your fingertips on Cascade's Member Only Site?

Be certain you're getting the most from your membership investment.

Mar 19 (Salem), 8:30-10:00

$FREE

“For me, the most valuable aspect of membership is the ability to ‘phone an HR friend’ whenever I need advice, direction or just a shoulder to cry on.”

Liz Wainwright, Executive Director Merchants Exchange of Portland, Oregon

Leadership Engagement Essentials Become the engaged leader your organization needs.

Engaged leaders are the key drivers of initiatives that ensure the “people programs” in a company support and contribute to the mission and strategic objectives of the organization.

In this two-day program you will learn the essential strategies and areas of knowledge that promote consistent leadership practices and superior organization performance. Learn to:       

Build employee engagement Foster a strengths-based culture Manage change and transitions Master difficult and crucial conversations Strategically manage risk Create a performance culture Stay up-to-date on the latest leadership trends

The outcomes? Better productivity, increased morale, greater profitability, and overall improved organization performance.

March 5 & 6 (Salem), 8:30-4:30

HR Leadership Elective

$FREE* / $400

Free to Members

Free Mem b Bene ership fit!

5

Legal Compliance AAP Update: Inside What the OFCCP Is Really Up To and the New Regulations You Should Prepare for Now This update is targeted at federal contractors and subcontractors subject to OFCCP regulations who already have completed Affirmative Action Plans in place, and are looking for information on preparing for the new regulations which go into effect in March 2014.

We’ll also provide a refresher on what should be done throughout the year in order to be in compliance with the regulations and OFCCP’s expectations. Hint: If your AAP is collecting dust on a shelf or if you are asking “what compensation analysis?”, watch out! Leave with a list of “do's and don'ts” and tips on surviving an audit.

Jan 28 (Portland), 9:00-12:00

$95 / $140

Harassment Awareness Training Increasing awareness of workplace harassment is one of the most important steps employers can take to reduce associated risk and ensure employees have a respectful work environment. Key learning points include: elements of workplace harassment; importance of day-to-day conduct and perceptions; and, reporting claims of harassment. Additional learning points for supervisors include: gathering information and conducting investigations; responsibilities as supervisors; and, liabilities associated with complaints.

Basic: Jan 29 (Portland), 1:00-3:00 Supervisors: 1:00-4:00

$95 / $140 $115 / $170

Reasonable Suspicion Training All supervisors and managers need to know how to recognize the signs and symptoms of and effectively respond to drug and alcohol use. Key learning points include: elements of reasonable suspicion; observing signs and symptoms of drug and alcohol use and abuse; how to document, approach employees and arrange for reasonable suspicion tests; and, avoiding the most common mistakes.

Feb 4 (Portland), 9:00-11:00

$95 / $140

Basics of Family Leave Understanding the rules and dynamics between different leave laws and your organization’s policies and practices is the key to managing risk associated with leaves of absence. This session is designed to provide a basic understanding of the many leave laws that affect your workplace, including statutory requirements for OFLA, FMLA, ADA, Workers’ Compensation and other applicable leaves, seven steps to administer leave, and how to deal with common leave issues.

Feb 25 (Salem), 8:30-12:00

6

Unemployment: The Inside Scoop The unemployment benefits process is complex, and there aren’t a lot of good resources out there to help you understand. Attend this special presentation aimed at simplifying the law and giving you special insider tips to help you understand how unemployment benefits work.

Our presenter, Ryan Orr, was an administrative law judge handling unemployment hearings for several years and is looking forward to demystifying the process for you.

Apr 1 (Salem), 8:30-12:00

$115 / $170

Employment Law: Minimize Risk and Gain Confidence Prevent problems before they arise, minimize financial loss and gain the confidence you need to know you are doing the right things for the right reasons. Key learning points include: understanding of current state and federal employment laws, rules, regulations and recent cases; how to apply employment laws, rules, regulations to any situation; and, avoiding common mistakes.

Apr 2 (Salem), 8:30-12:00

$115 / $170

Employee Handbooks and Supervision Handbooks Promote cconsistency in human resource administration and help reduce and respond to employee-initiated legal actions. This workshop will provide you the basics for developing, administering, and communicating organization policy. Key learning points include: crafting a company-specific document reflecting company standards; ensuring employee and management “buyin”; common legal pitfalls; and, employee supervision handbooks for consistent policy administration.

Apr 2 (Salem), 1:00-4:30

$115 / $170

Basic Medic First Aid® and AED Participants who complete this workshop will receive a successful certification card in CPR (Cardio-Pulmonary Resuscitation) and first aid. The program meets OSHA requirements for the states of Oregon and Washington.

This workshop will include training in basic skills and basic AED (automated external defibrillator) operation.

Apr 10 (Salem), 8:30-1:30

$115 / $170

$115 / $170

Register Today!

cascadeemployers.com | 503.585.4320

Advanced Family Leave

Discipline and Documentation

Managing employee leaves is one of the more challenging compliance topics. Because this topic is so tedious, effective management requires more than just the basics. This hands on session is designed to break down the most common problems you are likely to face administering leave. Key learning points include: review of small statutory details that have a big impact; strategies to minimize and deal with common problems; and, avoiding the most common mistakes. * Recommend taking Basics of Family Leave first.

Apr 29 (Salem), 8:30-12:00

$115 / $170

Workplace Investigations: Building Trust and Credibility Learn how to uncover and legally address the issues underlying employee concerns while building trust and credibility in the process. Key learning points include: elements of an objective, confidential, and complete investigation; weighing the evidence and making a reasonable decision; and, administering appropriate discipline and following up.

Apr 30 (Salem), 8:30-12:00

$115 / $170

Documentation can either save or bury you. It’s not enough to just write something down. What’s written down must be timely, accurate, factual, clear and concise. Just as important as the documentation are the processes leading up to it. Build your confidence and manage risk when it comes to effective discipline and documentation. Key learning points include: steps in positive and effective discipline; what, when, why and how to document effectively; and, do's and and don'ts of discipline and documentation.

Apr 30 (Salem), 1:00-4:30

$115 / $170

On-Site Training ...

YOUR FACILITY - OUR EXPERTISE Nearly any topic in Cascade’s core curriculum, including Customer Service, can be presented at your choice of location and adapted to fit your organization’s culture and goals.  Easy to set up  High impact  Cost-effective  Many programs are also available for your Spanish-speaking employees For details, call 800.835.5518 or e-mail training@cascadeemployers.com.

PHR/SPHR Web-Based Certification Study Course Enhance your career and expand your knowledge of HR. Nothing will have you better prepared to pass your PHR (Professional in Human Resources) or SPHR (Senior Professional in Human Resources) than this highly successful live web-based study course through our partner employer association, CAI, and study course leader, David Siler.

{

A PHR/SPHR certification

2012 Pass Rates

  

Students of David Siler National Average

Distinguishes you from your peers Builds your self-confidence Gives you the knowledge to lead your organization

PHR 91% 58%

SPHR 86% 48%

“The class was excellent! The extensive study materials along with David Siler’s knowledge and experience in the HR profession helped me focus my efforts in preparing for the broad range of topics on the SPHR exam.”

John Maultsby, SPHR - HR Manager - Trinity Manufacturing, Inc.

}

Schedule Details Fridays, 10:00-1:00, starting February 14 or Tuesday afternoons, 3:00-6:00, starting February 18. Price: $1199. Visit cascadeemployers.com for details.

HR Leadership Elective

Free to Members

7

Leadership and Supervision Dynamic Leadership Skills: 6-Part Certificate Series

Leadperson Effectiveness

The values, language and skills in Dynamic Leadership Skills provide effective leadership practices for new and seasoned supervisors, managers and team members.

Align the power of people and knowledge with your organization’s strategic goals.

Being a lead demands you strike a difficult balance between being a worker and being a supervisor. Explore how to avoid the minefields on the path to: making the switch from co-worker to leadperson; clarifying your leadership role; understanding other people and motivation; dealing with negativity in yourself and others; building teams and collaborating with other teams; goal-setting and recognition; and, coaching and training for better performance.

These courses may also be taken as individual electives.  The Basic Principles for a Collaborative Workplace: Put the organization's shared values into action.  Proactive Listening: Listening that demonstrates leaders care about individuals and value their input is the #1 skill needed for an effective relationship.  Giving Recognition: Catching people doing things well, especially when they are rising to a challenge, provides the fuel for higher performance.

Jan 8 (Portland), 8:30-4:30 Mar 12 (Salem), 8:30-4:30 Basics of Supervision

Every lead, supervisor, and manager should have The Basics. Build insight and strength in leadership skills: the supervisor’s role - its importance and obligations; motivation and improving performance; communication and conflict resolution; goal setting; and, giving positive and critical feedback. Also develop a professional approach to employment relations: basics of employment relations law; developing performance standards; and, discipline and documentation.

Each participant receives a personalized certificate.

 Giving Constructive Feedback: Learn to minimize defensiveness and move toward calm, objective communication.  Moving From Conflict to Collaboration: Using a variety of tools, learn interest-based bargaining and win-win solutions.  Personal Strategies for Navigating Change: If the human side of change is ignored, resentments can last a long time, sometimes a lifetime.

Jan 22 & 29 and Feb 5, 12, 19 & 26 (Salem), 8:30-12:00

$630 / $950

Individual Elective Pricing:

$105 / $160 ea

$205 / $305

Jan 23 & 24 (Eugene), 8:30-4:30 Apr 8 & 9 (Salem), 8:30-4:30 $345 / $515

How-To Series Figuring out how to better retain your employees, improve a problem performer, or make your interviews more meaningful can be a frustrating process and if not done properly can lead to liability and low morale.

This monthly series provides practical information and tools on some of the most common human resource and employment related issues.Designed for anyone in a leadership role, participants in these sessions will leave with specific tools and knowledge to take back and use in their jobs right away. To make sure you get timely and relevant information, our topics vary each month. 

Stay Interviews Wednesday, January 29, 2014, 10:30-12:00



Interviewing Wednesday, March 12, 2014, 10:30-12:00



Turn Around a Problem Performer Tuesday, February 18, 2014, 10:30-12:00



Terminate Employment Tuesday, April 15, 2014, 10:30-12:00

Presented by Cascade Employers Association Professional Staff, at our Portland Office Cost: $95 for Members or $140 for Nonmembers for a single session

8

Register Today!

cascadeemployers.com | 503.585.4320

Professional Development Employer Briefing: How Can I Be Effective If I Can’t Find My Keys? – Organizing and Productivity Strategies for the Workplace If your company has eight employees wasting an hour of every day because of focus or disorganization issues, that’s the equivalent of another staff person! Every company and organization can benefit from learning how to get more done, in less time, with less stress.

In today’s economy, it’s more important than ever that our teams have the tools they need to succeed. This lively, interactive presentation provides strategies and solutions to boost productivity and efficiency.

Jan 8 (Salem), 1:00-3:00

$FREE / $55

Strengths-Based Leadership Workplace research demonstrates the positive impact of incorporating techniques for identifying and leveraging employee strengths. In our strength zone we learn more quickly, perform more efficiently and effectively and are more motivated, focused and confident. This workshop will provide leaders at all levels of your organization an opportunity to assess their own strengths and develop skills to promote strengths in others.

Sneak Peek: Feb 13 (Portland), 8:30-10:00

$FREE / $55

Full Session: Mar 20 (Portland), 8:30-12:00

$115 / $170

Train the Trainer: Learning and Practice Session Most workplaces have employees who are given the responsibility of passing specific information to the rest of the workgroup. It might be safety, some procedure or technique, or even important “tribal knowledge” critical to the success of your business. These trainings often lack consistency, structure or measureable learning outcomes. Some of us become reluctant trainers. Fear not! Join us for a dynamic hands-on learning experience that will sharpen your skills and spice up your training.

Jan 30 (Salem), 8:30-4:30

$205 / $305

Seize the Day! Productivity Strategies for Outlook, Email, Tasks, Time and More!

Our most precious commodity is TIME. Learn tips and tricks that will help you stay organized and make the most effective use of your time. Discover how to integrate all the components of Outlook to make you more productive. Learn practical strategies in addition to using Outlook that will enable you to become more “time rich.” And discover how to take control of your time so that you can have more time to do the things you are passionate about!

Feb 4 (Portland), 1:00-4:30 Feb 26 (Salem), 1:00-4:30

Change Management: What Every Manager Should Know You have seen some workplace transition projects succeed and others fail. What's the difference? Many times it's how the people side of change is addressed.

There are highly effective ways to help leadership teams learn the best ways to strategically manage and leverage change within the context of your organization - even when people don’t want to change. Come participate in this practical and interactive workshop.

Apr 11 (Portland), 1:00-3:00

$95 / $140

Employer Briefing: Understanding Fees In Your Retirement Plan For employers who offers a qualified retirement plan, such as a 401(k) or profit sharing plan, fees are often hard to measure, evaluate, and even understand at times.

This class is designed to help a sponsoring employer understand what common fees exist inside of retirement plans, how to evaluate the impact of those fees, and what responsibility they have in communicating these costs to their employees.

Apr 22 (Salem), 9:30-11:00 $FREE / $55

$115 / $170

HR Leadership Elective

Free to Members

9

Customer Service

P R I NTI N G A N D C O M M U N I C ATI O N P R O F E S S I O N A LS

Reaching for Stellar Customer Service Skill-building for front-line employees, supervisors and managers.

Time for a customer service tune-up? This AchieveGlobal workshop provides skills for developing the service mindset and behaviors that cement loyalty with your internal and external customers. Learn the core skills and attitudes every individual should have, regardless of your industry or position within the organization.

Offset Printing Digital Printing Web & e-Commerce Services Mailing & Inserting Specialty Projects Fulfillment & Storage g

Modules include: Serving a World of Customers; Connecting with Customers; Guiding Customer Conversations; and, Healing Customer Relationships.

Participants receive a Customer Service Star Certificate.

This class is easily customized for specific industries, and can be brought to your worksite.

Apr 23 (Portland), 8:30-4:30

$205 / $305

PRINTING AND COMMUNICATION PROFESSIONALS

503-304-3525 W W W. S E L E C T I M P R E S S I O N S . C O M

Liberty Mutual Insurance* and Cascade Employers Association partner to offer a comprehensive workers’ compensation insurance program that saves you money while improving safety on the job.** Program highlights include: A % members-only premium discount to all participating group members A 5% premium credit to workers compensation policyholders who maintain a qualifying alcohol and drug free workplace program during the policy period A 5% discount on your property and casualty premiums when workers compensation is also written by Liberty Mutual Insurance subMect to quali¿cation

A highly trained risk management team responsible for monitoring performance and providing assistance to employers experiencing safety problems To learn more about this comprehensive insurance program, contact 800-463-6381 or visit www.libertymutualgroup.com/business *previously branded Liberty Northwest, a Liberty Mutual Company **for qualifying Cascade members

©2013 Liberty Mutual Insurance, 175 Berkeley Street, Boston, MA 02116.

10

Register Today!

cascadeemployers.com | 503.585.4320

Excellence in Training

Serving the Salem area for over 30 years‌ Specializing in small business strategies that will help your business grow, while minimizing taxes.

Call us for a free consultation!

HR Leadership Elective

Free to Members

11

PRESORT STD U.S. POSTAGE

PAID SIPRINT

4068 Hudson Avenue N.E. Salem, Oregon 97301 Return Service Requested

One-on-One HR Training Feeling overwhelmed by unexpected or new HR duties? Many people who never intended to get into HR end up taking on HR out of necessity. Navigating the employment laws and regulations can be a challenge, especially when it’s all new to you – there’s no generic “how-to” guide that will tell you what you need to do to stay in compliance.

If this sounds familiar, rely on Cascade’s Human Resource Professionals to develop and deliver training just for you.  Based on your level of knowledge, your experience, your company and your budget.  Delivered by HR professionals with years of practical experience.  Get your own “how-to” guide - the materials and resources you need to stay on track.

cascadeemployers.com