CEA Training Catalog, Winter 2012

2012 Winter Training Catalog

Achieve Peak Performance in 2012

CONTENTS Legal Compliance

Human Resource Management

Page 3

Page 4

Customer Service

Leadership & Supervision

Page 6

Page 7

Professional Development

Member Engagement

Page 8

Page 9

Safety Skills Page 10 Bring these programs on-site.

Most classes deliverable in both English and Spanish.

HRCI Recertification Credit

HR Leadership Elective

3 Easy Ways to Register for Training 1. Phone: Satisfy Your PHR/SPHR Recertification Credits!

As an approved provider of the Human Resource Certification Institute (HRCI), many of Cascade Employers Association’s programs qualify for recertification credits.

503.585.4320 (Salem); 503.224.5219 (Portland); 800.835.5518 (Toll Free)

2. Web site: Register online at cascadeemployers.com under “Workshops and Events.”

3. E-Mail: E-Mail us at training@cascadeemployers.com.

Members: Apply your annual training credit to these programs and save!

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cascadeemployers.com | 800.835.5518 | WINTER 2012

Legal Compliance Employees in Crisis: Compliance and Compassion When a crisis occurs, there is no magic formula for how to respond. While compliance issues such as family or bereavement leave may consume your attention, compassion is equally as important. Key learning points include: common legal issues, approaches for dealing with employees in or affected by crisis, separating the person from the policy, empathetic listening, prioritizing the steps in your response, and resources for employers.

Part of the monthly compliance Webinar series.

Apr 25 (ONLINE), 9:00-10:00

$115

The Interactive Process and Reasonable Accommodations Under the ADA Understand how to engage in the interactive process and determine and make a reasonable accommodation to lower risk under the Americans With Disabilities Amendments Act. Key learning points include: how to engage in the interactive process; steps to make a reasonable accommodation; explanation of recent cases involving reasonable accommodation; and, the limits of reasonable accommodation process.

Part of the monthly compliance Webinar series.

Feb 29 (ONLINE), 9:00-10:00

Harassment Awareness Training Increasing awareness of workplace harassment is one of the most important steps employers can take to reduce associated risk and ensure employees have a respectful work environment. Key learning points include: elements of workplace harassment; importance of day to day conduct and perceptions; and, reporting claims of harassment. Additional learning points for supervisors include: gathering information and conducting investigations; responsibilities as supervisors; and, liabilities associated with complaints. $95 $115

Managing Leaves of Absence: Family Medical Leave, Workers’ Compensation and the ADA Understanding the rules and dynamics between different leave laws and your organization’s leave and attendance policies is the key to managing risk associated with leaves of absence. Key learning points include: statutory requirements for OFLA, FMLA, ADA and Workers’ Compensation; steps to placing employees on leave, managing leave time and returning employees to work; and, setting and communicating attendance standards and dealing with common leave issues.

Apr 3 (Salem), 1:00-4:30

$95

$95

Prevent problems before they arise, minimize financial loss and gain the confidence you need to know you are doing the right things for the right reasons. Key learning points include: understanding of current state and federal employment laws, rules, regulations and recent cases; how to apply employment laws, rules, regulations to any situation; and, avoiding common mistakes.

Employees: Jan 12 (Salem), 9:00-11:00 Supervisors: Jan 12 (Salem), 9:00-12:00

All supervisors and managers need to know how to recognize the signs and symptoms of and effectively respond to drug and alcohol use. Key learning points include: elements of reasonable suspicion; observing signs and symptoms of drug and alcohol use and abuse; how to document, approach employees and arrange for reasonable suspicion tests; and, avoiding the most common mistakes.

Mar 20 (Salem), 9:00-11:00

Employment Law: Minimize Risk and Gain Confidence

Apr 3 (Salem), 8:30-12:00

Reasonable Suspicion Training

$95

Top Ten Compliance Questions Legal compliance is one of the foundations of every great employer. Learn the top ten compliance questions and answers our HR team has identified to help ensure your organization has a solid foundation to rely on.

Part of the monthly compliance Webinar series.

Jan 25 (ONLINE), 9:00-10:00

$95

Why Your Employees Are Paying Attention to the National Labor Relations Board The National Labor Relations Board has recently published several decisions and memorandums that have become very visible in the media and with your employees. Understand these decisions and the reasoning behind the documents to effectively manage risk associated with common workplace complaints such as wages, discrimination and poor supervisory practices.

Part of the monthly compliance Webinar series.

Mar 28 (ONLINE), 9:00-10:00

$95

$115

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Human Resource Management Coaching Employees and Supervisors Bringing out the best in others isn’t always easy.

Learn proven techniques for guiding and motivating employees and supervisors toward taking increased responsibility and sensible risks while reaching higher levels of performance. Key learning points include active listening to encourage better teamwork, dealing with negativity, and coaching to spur taking on responsibility.

Apr 10 (Salem), 1:00-4:30

$115

Employee Engagement: Measurement to Meaningful Action in Non-Profits Leaders of nonprofit organizations have a head start that most for-profit employers envy - an engaged workforce.

But a tough economy can erode that advantage.

Fortunately, nonprofits have a solid foundation on which to build or maintain the employee engagement needed to be a great organization. Key learning points include ten indicators of employee engagement, tools to identify and measure employee engagement levels, and specific, effective low-cost strategies to build and maintain employee engagement.

Feb 7 (Salem), 8:30-10:30

$FREE

Employee Engagement: Measurement to Meaningful Action During the economic recovery, employers increasing focus on employee engagement will recover faster and reap the rewards including process improvements, increased morale, better productivity, greater profitability, lower turnover and overall improved organizational performance. Key learning points include ten indicators of employee engagement, tools to identify and measure employee engagement levels, and specific, effective low-cost strategies to build and maintain employee engagement.

Feb 28 (Portland), 8:30-10:30

A Certificate Program for HRLeadership: Human Resource Professionals This program transforms managers into visionary workplace leaders by underscoring the vital role the Human Resource function plays in the success of any organization. This in-depth program consists of 24 hours of required coursework, followed by four elective courses of your choice over the following few months.

The initial three days of coursework include these key learning points: HR leadership - reaching the next level; communicating the mission; managing risk; organization development; linking jobs with organization success; and, managing performance and recognizing success.

Visit cascadeemployers.com for complete details of the certificate program.

Mar 7-9 (Salem), 8:30-4:30

$1150*

*Register early to receive an Early Bird discount

Managing Across Generations With workers from four generations now active in the workplace, the potential for misunderstanding, frustration, and conflict puts increasing pressure on productivity. Learn how to recognize, respond to, and solve situations arising from generational differences, and gain insights, strategies, and skills to help minimize generational conflict and strengthen collaboration in a multi-age workforce.

Jan 31 (Salem), 8:30-11:00; Feb 1 (Portland), 8:30-11:00

$95

$FREE

Getting Your Pay Practices Ready for the New Economy Formal wage and salary programs help employers attract and retain the talent needed to support organization success. Learn what every employer needs to know about using market pay surveys, maintaining competitive pay practices, and controlling labor costs in an uncertain economy. Key learning points include: aligning pay with company performance; market survey sources and effective use; and, competitive pay practice assessment techniques.

Apr 10 (Salem), 8:30-12:00

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Register Today!

$115

cascadeemployers.com | 800.835.5518 | WINTER 2012

Recognition Techniques Giving positive recognition is both a skill and an art, but most of all it is a commitment. Explore the do’s and don'ts of praise and showing appreciation by sharing best experiences with spontaneous and organized recognition, learning what the research says about how often recognition is needed and what impact it has, and reviewing the top ten creative ways Oregon organizations recognize good work.

Jan 10 (Portland), 1:00-4:30

$115

Training and Employee Development Training is a long-term investment in better performance and employee commitment. This workshop will prepare participants to achieve a higher return on their training investments. Key learning points include assessing needs, design and delivery, learning styles, getting top management support, training plans, and evaluation.

Jan 10 (Portland), 8:30-12:00

$115

Congratulations!

2011 HR Leadership Graduates Steve Wright, Boldt Carlisle & Smith LLC Pamela Ashley, Cascade Steel Rolling Mills Teresa Smith, Cascade Steel Rolling Mills Carli Edvalson, Celartem Inc. Ann-Marie Ramsey, Clean Water Services Paul Young, Enoch Manufacturing Co. Rob Shimmin, Entek International LLC Susan Trout, Extreme Technologies Christine Watson, Freelin-Wade Co. Karli Wilbur, Isler CPA Jamie Britton, Kettle Foods Inc. Sherrie Ashley, Marian Estates Support Services Robin Wright, Merchant’s Exchange of Portland Amber Wiley, Natura Health Products Danielle Dickey, Spirit Mountain Gaming Inc. Mariah Sorenson, SR Smith LLC Johnna Gilbreth, Sunrise Medical Consultants Teri Siefker, Tec Laboratories Inc. Brittany White, WSCO Petroleum Corporation

PHR/SPHR Web-Based Certification Study Course Enhance your career and expand your knowledge of HR. Nothing will have you better prepared to pass your PHR (Professional in Human Resources) or SPHR (Senior Professional in Human Resources) than this highly successful live web-based study course through our partner employer association, CAI, and study course leader, David Siler.

A PHR/SPHR certification ■ ■ ■

Distinguishes you from your peers Builds your self-confidence Gives you the knowledge to lead your organization

2011 Pass Rates Students of David Siler National Average

PHR 90% 57%

SPHR 90% 52%

Schedule Details Friday mornings, 10am-1pm, starting February 17 or Tuesday afternoons, 3-6pm, starting March 6.

Price: $1099 Visit cascadeemployers.com for details.

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Customer Service Presen ted by Bill S wift

How to DELIVER Stellar Service Create Stellar Customer Relations® - This AchieveGlobal workshop provides skills for developing the service mindset and behaviors that create loyalty among internal and external customers. Learn core skills, knowledge and attitudes every individual should have, regardless of industry or position within the company. Modules include: Serving a World of Customers®; Connecting With Customers®; Guiding Customer Conversations®; and, Meeting Unspoken Customer Needs®.

Participants receive Customer Service ‘Star’ Certificate.

Feb 8 & 9 (Eugene), 8:30-4:30; Feb 14 & 15 (Wilsonville), 8:30-4:30

$345

Or, bring this on-site!

Bring Our Training Your Direction – Really I’ll help you bring training programs to the area of Oregon that works best for you.

Astoria Gold Beach Bend Medford Pendleton Let’s work together to get the training you need scheduled in your area. Give me a call at 503.585.4320 – the State’s the limit!

Marney Roddick Director, Training and Events

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Register Today!

cascadeemployers.com | 800.835.5518 | WINTER 2012

Leadership and Supervision Applied Growth Leadership: 6-Part Series in Spanish

d vere sh i l e i D pan in S

The Applied Growth Leadership Tool Pack will help evaluate the growth and training opportunities for each member of the leadership team, including team leaders, assistant team leaders, managers, and other members of a management succession plan.

■ Pre-planning: Provide participants with methods and tools to become more effective planners.

■ Logistics: Learn to achieve the right results consistently over time in all aspects of production operations.

■ Problem Solving: Provide Managers, Supervisors and Team Leaders with problem solving processes based on observation and skill development.

■ Meeting Skills: Introduce participants to the value of the meeting process, and the necessary skills to carry out effective meetings.

■ People Skills and Communication: Give Managers, Supervisors, and Team Leaders tools to improve their communication and people management skills.

■ Safety and Housekeeping: Emphasize the vital importance of housekeeping and safety management throughout all levels of the organization.

Leadperson Effectiveness Being a lead demands you strike a difficult balance between being a worker and being a supervisor. Explore how to avoid the minefields on the path to: making the switch from co-worker to leadperson; clarifying your leadership role; understanding other people and motivation; dealing with negativity in yourself and others; building teams and collaborating with other teams; goal-setting and recognition; and, coaching and training for better performance.

Jan 25 (Portland), 8:30-4:30; Mar 13 (Salem), 8:30-4:30

$205

Seven Keys to Successful Performance Research shows that performance appraisal is one of the most effective employee engagement tools and contributes to high levels of organization productivity, customer satisfaction and profitability. Learn to be more effective with the entire performance management process. Key learning points include: performance goal setting; performance coaching and feedback; and, performance appraisal discussion.

Feb 14 (Salem), 8:30-12:00

$115

This series will be conducted in Spanish.

Jan 19 & 26 and Feb 2, 9, 16 & 23 (Salem), 8:30-12:00

$675

Basics of Supervision Every lead, supervisor, and manager should have The Basics. Build insight and strength in leadership skills: the supervisor’s role - its importance and obligations; motivation and improving performance; communication and conflict resolution; goal setting; and, giving positive and critical feedback. Also develop a professional approach to employment relations: basics of employment relations law; developing performance standards; and, discipline and documentation.

Each participant receives a personalized certificate.

Mar 21 & 22 (Eugene), 8:30-4:30; Apr 17 & 18 (Salem), 8:30-4:30

$345

360 Reviews Powerful, professional, positive. Cascade’s online 360 Review system provides a confidential environment for leaders to receive a comprehensive picture of their performance from the perspectives of a variety of stakeholders, including their boss, peers, direct reports, board of directors and others.

Learn about strengths Identify improvement needs Gain peak performance To learn more about the 360 Review process, give us a call at 800.835.5518.

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Professional Development Mini-MBA: Business Essentials Attend all six courses in the Mini-MBA: Business Essentials program to receive a Business Management Certificate.

1st and 3rd Fridays April - June (Wilsonville) 9:00-4:00 $1785

Focus On: Project and Change Management You asked for it: we're delivering! Go more indepth with this spin-off of the Mini-MBA module on Project Management.

This four session series on Project Management is rich in practical application and expert coaching by Donald Nagle, instructor from our joint Mini-MBA program with Willamette University. Pick a project to complete and work your way through the class with support and input along the way. Topics include: ■ Introduction to Projects and Change ■ Tracking, Decision Making, and Stakeholder Analysis

Leadership at the Executive Level Leaders set the tone and shape the performance and culture of their organizations. Learn how to establish the type of leadership an organization needs, choose actions appropriate to different stages of organizational growth, develop organizational accountability, and ensure employee commitment to change.

Apr 6 (Wilsonville), 9:00-4:00

$315

Program and Project Management Effective managers know how to get from Point A to Point B, organizing people and resources to complete tasks. This requires tools for planning, initiating, adapting to changes, monitoring, and closing out.

This module incorporates example projects for using information technology to improve performance.

Apr 20 (Wilsonville), 9:00-4:00

$315

The New Stress Management: Connecting Happiness to Productivity

■ Presentations Take a class, learn and get a project done!

Feb 1, 15 & 29 and Mar 14 (Salem), 8:30-12:00

$115

$995*

*Mini-MBA graduates receive a $200 discount.

Resiliency and Problem Solving Some people are defeated by problems, obstacles and setbacks, while others gain strength from them.

Some manage stress and some let stress manage them. Learn about: the five levels of resiliency; your own level of resiliency - based on a self assessment; the eight principles of resiliency and how to get better at applying them; how to help others become more resilient; and, how to solve problems in both rational and creative ways.

Apr 24 (Salem), 8:30-12:00

Research confirms: happy, centered employees are productive employees. In this workshop: learn what neuropsychology teaches about our reaction to stressors and strain and how to rework these reactions; develop new tools in three key areas for personal and professional effectiveness; and, review the secrets of the resilient person (this might be you!) Expand your personal and company plan for stress management.

Jan 25 (Eugene), 1:00-4:00; Jan 26 (Portland), 8:30-11:30; Apr 24 (Bend), 1:00-4:00

■ Steering Committee Engagement, and Change Strategy and Tactics

$115

Strengths Essentials: Be Strong(er) The single best predictor of a consistently highperforming team is the answer to this question: "At work, do you have the opportunity to do what you do best every day?" At a time when organizations are trying to do more with fewer people, it's critical to engage each person's strengths, and do it at scale across the organization. In this workshop you will learn: why strengths; myths and truths; identifying your strengths; and, strengths at play.

Program includes a box lunch and participant kit.

Feb 8 (Portland), 8:30-1:00

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Register Today!

$209

cascadeemployers.com | 800.835.5518 | WINTER 2012

Member Engagement High Five Benefits of Membership

Navigating CCH AnswersNow

Knowing how to take advantage of the five best returns on your membership investment brings long-term rewards. Learn about: AnswerSource - accessing your helpline for quick and reliable answers; Training Credit applying your annual credit to training that matters most; SalaryTrends - accessing fresh, local pay data; Employee Engagement Survey credit - understanding employee attitudes on key issues; and, Member-Only Area - taking advantage of the many online resources available.

Feb 22 (Salem), 8:30-10:30

Learn about the newly enhanced CCH AnswersNow, a comprehensive on-line HR research tool. You get detailed coverage of thousands of HR issues at your fingertips, including: sample forms and policies; federal and state posters; access to all 50 state employment laws; job description and performance review tools - all available 24 hours a day. This research tool is a $900 value, free to Cascade members!

Jan 24 (ONLINE), 9:00-10:00

$FREE

$FREE

Member Forum: Great Conversation A thriving workforce means a prosperous business. Join us for this one-hour online forum, where you will discuss and learn from other Members’ current successes and challenges, provide input to Cascade on areas of HR service and training, and learn about the newest Association resources. We want to help your workforce thrive, so let's talk.

Jan 11 (ONLINE), 10:00-11:00

$FREE

Cascade’s Facilitators: Leadership and Productivity Support for Executives and Workgroups Very simply, we help: ■ Workgroups resolve conflicts, refocus, and build trust ■ Supervisors develop vital interpersonal skills ■ Executives lead with competence and credibility ■ Anyone overcome the forces of overwhelm and overload

Glen Fahs Leadership Facilitator

Bill Swift Leadership Facilitator

Call us for: ■ Facilitated workgroup discussions ■ Mediation of workplace disputes ■ One-on-one coaching ■ Building, or rebuilding, productive teams

Tara Rodden Robinson Productivity Facilitator

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Safety Skills Basic Medic First Aid® and AED Participants who complete this workshop will receive a successful certification card in CPR (Cardio-Pulmonary Resuscitation) and first aid. The program meets OSHA requirements for the states of Oregon and Washington.

This workshop will include training in basic skills and basic AED (automated external defibrillator) operation.

Apr 12 (Salem), 8:30-1:30

$95

Liberty Northwest and Cascade Employers Association partner to offer qualifying Cascade Members a comprehensive Workers’ Compensation Group Program.

■ Pricing incentives to encourage improved safety and reduced losses.

■ Premium credit to policyholders who maintain a qualifying drug free workplace program during policy period.

■ Highly trained risk management team responsible for monitoring the group’s performance and providing assistance to employers experiencing safety problems.

To learn more about this comprehensive program, contact Cascade at info@cascadeemployers.com.

On-Demand Webinars Cost-effective and convenient, on-demand webinars are an easy way to train your people. And at Cascade, our experts record program topics to help you stay current with employment laws, HR trends, and the best of leadership practices.

Visit cascadeemployers.com to explore our growing library of topics.

Newest Releases: 2012 Compliance Update • Ten Interview Questions You Must Ask • Seven Steps to Better Job Descriptions • The New Workplace: Managing Remote Employees, Flexible Schedules and Access to Information Once you order one of these webinars, they are yours to use again and again!

Remember, membership gives you a training credit equal to 20% of your annual membership fee.

Apply your credit toward these on-demand sessions.

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Register Today!

cascadeemployers.com | 800.835.5518 | WINTER 2012

Excellence in Training

You Are Not Alone.

Great Employers Seek Us Out. When your organization has an HR challenge or dilemma, you don’t need to fly solo. With our extensive research and resources that cover a broad range of industries, we collaborate with employers to provide a complete range of human resource management services - from hiring well, to training for excellence, to dismissing effectively.

Call Cascade Employers Association to learn how we can help you on the HR side of business.

■ Quick answers to compliance questions - always practical, completely reliable ■ Sample employment forms, policies, and guidelines ■ Project support - employee handbooks, affirmative action programs, pay structures, job descriptions, and more ■ Training to develop and grow your supervisors and managers

We deliver unsurpassed resources to develop good employers into great employers

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4068 Hudson Avenue N.E. Salem, Oregon 97301 Return Service Requested