BiKBBI The Installer Magazine April 2016

issue 5 - spring 2016

theinstaller magazine

10 YEAR SPECIAL EDITION

Contents

04

iKBBI NEWS

08

INDUSTRY NEWS supplied by kbbdaily

11

SPONSOR NEWS

12

CELEBRATING 10 YEARS OF THE iKBBI

44 PRODUCT FEATURE Wetrooms 52 COMPANY PROFILE Aqualisa 54

WATER SAVING

56 THE SECRET INSTALLER

22 BREXIT MEMBER SURVEY

58

SOCIAL SCENE PRODUCT PORTFOLIO

24

LEGAL ADVICE

60

26

INSTALLER PROFILE Gareth Williams

65 COMPETITION

30

EQUIPMENT ADVICE

by Festool

32

BMA MATTERS

34

Q & A with Geoff Jackson

38

FINANCIAL ADVICE

by Dean Flood

40

INSTALLER INITIATIVE with Fit Franke First

22 Brexit

Member Survey

65

COMPETITION!

46

Product Feature, Wetrooms

30

Equipment Advice by Festool

12

Celebrating 10 years of the iKBBI

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Welcome

10 years and counting ...

Ten years ago to the day, three blokes decided it would be a great idea to launch a non-profit-making organisation with a view to positively change the KBB installation industry. As we celebrate our ten year anniversary today, this special edition of The IKBBI Installer Magazine looks back at a decade of change for the industry and the journey The Institute of Kitchen, Bedroom & Bathroom Installers has taken over the last 3,650 days.

It's not been an easy journey, but pleasingly, the organisation has matured into something that offers benefit to thousands of installers across the UK. We also explore our three core pillars which will propel the organisation into the next decade and introduce some new faces that will no doubt play a pivotal role in its future success.

I would like to take this opportunity to thank those who have played a significant role in our success so far - to include, first and foremost, our incredibly important members. Those businesses who represent the organisation and indeed the industry on the front line.

I'd also like to thank our sponsors. Without their financial (and moral) support, we would almost definitely not be in the great shape we are today. We must also not forget our Retail Installation Standards Partners for putting their faith in me, the organisation, its values and our collective vision.

Finally, I'd like to once again thank two others. Two people who believed in the concept when others believed it would be impossible. Two people that invested their time, expertise and money into me personally. Whilst no longer with the iKBBI, Drew Carter and Gordon Smith gave so much to me and the organisation in the beginning. Their expertise is now woven into the DNA of the organisation, which I hope they are incredibly proud of.

Okay, that’s enough of the sentimental stuff! Enjoy this issue of the magazine and as ever, please feel free to feedback on this edition and contribute to future ones!

Damian Walters, iKBBI CEO

OUR SPONSORS

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iKBBI News

CALLING ALL GOLFERS…

SUPPORT TO TRADING STANDARDS In addition to providing support to The Furniture Ombudsman and their vital work with Alternative Dispute Resolution, iKBBI Chief Inspector Geoff Jackson confirmed that the iKBBI will be present at this years CTSI conference in Telford.

Supporting their official charitable partner, The Furniture Makers Company, the iKBBI is assembling a cracking team of keen golfers to represent the organisation at the iconic Belfry on the 3rd October.

Full details to follow, but members are invited to contact Denise Mayell (denise. mayell@ikbbi.org.uk) if they’re interested in finding out more about the event. Team space is limited, so if you are interested, get in touch!

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The conference attracts Trading Standards officers from across the country and the institute will be discussing ways it can support them in their tireless work protecting and representing consumers from rogue elements of our industry.

Chief Inspector Geoff Jackson said: “We have seen a positive demand for our inspection services in recent months from our members and other parties who have expressed an interest in the benefits that independent expertise can bring.”

Geoff went onto say: “We currently have 32 inspectors providing a national inspection service. Our field team carries out audits on prospective members, independent expert witness services for The Furniture Ombudsman and gives support to consumers who have installation issues and contact us directly. The service, like the institute itself, runs on a not-for-profit basis, meaning we can deliver expert inspection at cost-effective rates.”

The iKBBI will be expanding the service later this year, providing its Installation Standards Partners with a pay-as-you-go service to support their respective field management teams. Geoff said: “This additional service will assist our retail partners in a number of ways, to include holiday cover, support with priorities – including installer recruitment – as well as risk management and independent auditing.”

iKBBI News

EXPERT PANEL AT GRAND DESIGNS LIVE suppliers and retailers and the iKBBI’s attendance is being used as another way for the institute to raise consumer awareness of the organisation, it’s members and its Retail Installation Standards Partners.

The iKBBI confirmed this week that its CEO Damian Walters is attending Grand Designs Live at The ExCeL London between the 30th April and 1st May as part of the exhibitions expert panel.

The show, hosted by TV personality Kevin McCloud, attracts tens of thousands of consumers, designers, architects,

Visitors have the opportunity to prebook appointments with a host of panel experts, covering a wide variety of subjects including KBB installation.

To book your tickets, visit the Grand Designs Live website http://www. granddesignslive.com - The exhibition runs from the 30th May to the 8th May

NEW iACADEMY TO LAUNCH As one of its core pillars, the iKBBI have further committed to education and development this week by announcing that it will be launching iAcademy in the summer.

The iAcademy will deliver Continual Personal Development (CPD) opportunities to its members via a carefully developed set of training packages.

These packages will include online training, as well as local, regional and national learning, covering a wide range of subjects including health & safety, business administration, marketing and product installation.

The new service will be available via the member’s online hub and will work with strategic partners including The Bathroom Manufacturers Association and it's own academy.

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iKBBI News

THE iKBBI COMMITS TO THE FURNITURE MAKERS COMPANY, THE FURNISHING INDUSTRY’S CHARITY The iKBBI has announced that it is supporting The Furniture Makers Company as a Corporate Member, joining brands including iKBBI Installation Partners B&Q and John Lewis, as well as sponsors Blum.

Formed as a guild in 1952, established as a livery company of the City of London in 1963, and granted a Royal Charter in 2013, the Worshipful Company of Furniture Makers strategically supports three key areas within the furniture industry namely; Education, Excellence and Assistance.

The Company is also proud to support our armed forces by being affiliated with 2nd Battalion, The Rifles. Their historical ties with the forces date back to 1989 when the Bond of Association was made between the Company and The Royal Green Jackets, who in 2007 became a part of the new regiment – The Rifles. iKBBI CEO Damian Walters, who attended the admissions ceremony in central London earlier this month on behalf of the organisation, said: “We have already been supporting the charity with several initiatives and so we are pleased to make the Company our official charity moving forward."

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The Furniture Makers Company’s core pillars are not too dissimilar to those of the Institute. Its commitments to education, especially with their tireless efforts working on educational programmes for schoolchildren and students, as well as their sterling work on recognising quality standards complement those of the iKBBI. The iKBBI and The Furniture Makers Company will work together, along with other key parties, to develop a nationally available apprenticeship for kitchen, bedroom and bathroom installation and Continued Personal Development opportunities for time-served installers.

Industry News

supplied by

CHANCELLOR SLASHES BUSINESS RATES FOR SMALL BUSINESSES Around 600,000 small businesses will pay no business rates at all from April next year and another 250,000 will have their bills reduced after Chancellor George Osborne extended rate relief in his eighth budget.

In a budget welcomed by business organisations, Osborne said that by raising the threshold at which rates cut in from £6,000 to £15,000, many small firms will save £6,000 a year.

Other small business-friendly measures included reducing the headline rate of corporation tax from 20% to 17% by 2020 and taking steps to make internet traders based overseas pay VAT. “The Chancellor has listened to our calls for the tax system to be made simpler for small businesses and the self-employed and taken important action on business rates,” said Mike Cherry, the Policy Director at the Federation of Small Businesses.

He added: “The combined measures announced on business rates – the single biggest tax cut in today's budget – will be viewed by our members as a welcome and important step on the road to fundamental reform.”

Dr Adam Marshall, the acting Director General at the British Chambers of Commerce, said the Chancellor “has finally taken real action to lessen the crushing burden of business rates and sharpened incentives for entrepreneurship and investment.”

Following recent controversies about international businesses paying little or no tax on money raised in the UK, the Chancellor pledged to raise £9bn by tightening tax rules and preventing companies shifting profits to tax havens.

The tax-free personal allowance is increased to £11,500 from April next year, with the 40% income tax threshold rising to £45,000, taking 500,000 people out of paying higher rate tax.

Class 2 National Insurance for the self employed will be abolished from 2018.

Motorist-friendly measures included freezing fuel duty for the sixth year in a row – saving £275 a year for a small business with a van – widening the M62 and upgrading the A66 and A69, and halving tolls on the Severn crossings from 2018.

GROHE UPDATES SMART REWARD SCHEME Grohe has updated its Smart reward scheme, which offers installers the chance to receive points on products, to provide members with a wider range of products to exchange their points for, including Molton Brown gift sets and Apple products.

Installers can exchange their Smart points for products within the work & tools, multimedia, kitchen & living, barbecuing & gardening and leisure & wellness categories.

Around 1,700 Grohe products are included in the scheme, allowing members to accumulate points from purchasing the products to exchange for rewards.

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Industry News

supplied by

MIELE, SAMSUNG, AO.COM SHORTLISTED IN WHICH? AWARDS

PIPES & FITTINGS MARKET TO SEE 5% GROWTH IN 2015 The UK pipes and fittings market is expected to report a 5% growth rate in 2015, according to a new report by AMA Research, due in part to improving levels of construction in the commercial and housing sectors, as well as falling raw material prices.

The market has grown by around 15% since 2012, AMA said. The plumbing pipe systems sector comprises around 60% of the market, according to the research firm.

Builders' merchants are the main channel of distribution for the market, accounting for around 50% of distribution, followed by specialist distributors and DIY stores.

“The outlook for the UK pipes and fittings market in 2016 is positive, supported by the growth of new construction levels and RMI expenditure,” said AMA Research director Keith Taylor. “Private housing completions are forecast to experience steady growth in the medium to longer term, while the private commercial sector is likely to drive new-build demand in the non-domestic market.

“Growth sectors should include budget and luxury hotels, care homes and student accommodation, and there may also be opportunities in the education sector, where around 70% of washroom installations are over 20 years old and many heating systems are aged,” he added.

Miele, Samsung, John Lewis, New World and Sebo have been shortlisted for the Home Appliance Brand of the Year category in the 2016 Which? Awards, while AO.com, John Lewis and Toolstation have been shortlisted for the Retailer of the Year category.

The winners of the awards will be announced at a ceremony on 25th May, with this year's event marking the consumer

watchdog's 10th annual awards ceremony.

“The Which? Awards celebrate brands that succeed because they put consumers at the heart of their business,” said Which? Group CEO Peter Vicary-Smith.

“For our 10th Which?

Awards, we are looking to reward businesses that deliver excellent products and services, and those that seek to change things and innovate to consistently deliver more for their customers.”

Make sure you get the next issue of The Installer completely free of charge simply by clicking the link below:

SUBSCRIBE HERE www.ikbbi.org.uk

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Industry News

supplied by

GEBERIT NAMES ROOTS AS BEST DOMESTIC INSTALLER

Geberit has given its Best Domestic Installer award to Faversham-based Roots Kitchens Bedrooms and Bathrooms for the latter's use of Geberit pipework and sanitary systems in the renovation of the family bathroom in a 16th century home.

Retailer Dave Roots received the award as part of the Geberit Awards 2015, with second place for Best Domestic Installer going to Mark Fowdon of Studio South West and third place to John Oliver of EBI Design.

The awards also included categories for Best Apprentice, Best Installer Team and Best Supply System Installer. “The level of competition this year was extremely high and picking out the winners was a very tough task indeed for our expert judging panel,” said Geberit Managing Director Mark Larden.

“The awards are designed to recognise quality, excellence and innovation and it is very encouraging to see so much of all three of these important virtues being clearly demonstrated in our industry,” he added.

LDL LAUNCHES NEW CONSUMER GUIDE Distributor LDL Components has released a new consumer brochure – entitled 'Workflow, Space & Motion' – for kitchen storage systems and accessories, including products from Swiss partner Peka and component manufacturer Blum.

The 24-page brochure includes tall storage, base units, pull-down shelving, waste management systems, under-sink ideas and accessories.

“We felt there was a definite need for a new brochure to present an updated range of the storage solutions available in an accessible, consumer-friendly format,” said Managing Director Matthew Lord. “To further assist kitchen retailers, we are also offering an unbranded version of ‘Workflow, Space & Motion’ for personalising.”

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Sponsor News

HIPPO UNVEILS NEW WEB SITE celebrating 20 years

HIPPO has launched a new generation website that facilitates for a full range of waste disposal services. Bright, clean, distinctive and easy-to-navigate is the mantra for the company’s latest communication tool.

Hippo, recognised for its HIPPOBAGS that are so popular with kbb installers, has included on the website, a new skip brokering service complete with prices on 6, 8 and 12 yard skips.

The company say that it has carefully vetted the list of skip partners that they are working with bring great value and service across the UK. Also featured on the new website is a ‘HERE TO CLEAR’ service, which when used, will enable kbb installers to continue working while HIPPO’s trained professionals clear their rubbish. Its an ideal solution for when there’s no room for a skip, but there’s too much rubbish for a HIPPOBAG. HIPPO is currently asking kbb installers to sign up to HIPPOTRADE; for those interested go to www.hippowaste.co.uk or call 0333 999 0 999 – it’s free to register and there are genuine installer benefits like discounted HIPPOBAGs, enrolment to the company’s reward scheme and dedicated customer support.

Email info@hippowaste.co.uk for more details.

The kitchen, bedroom & bathroom market specialists in: Public Relations Advertising Publishing Marketing

Telephone: 01992 478 109 www.publicityengineers.com PROUD TO BE OFFICIAL SUPPORTERS OF THE iKBBI www.ikbbi.org.uk

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iKBBI Celebrating 10 years

2016 is a landmark year for the iKBBI as the organisation celebrates its tenth birthday.

From modest ideological roots, the institute has grown into a successful, meaningful and most importantly, highly respected player in the KBB industry.

The Installer magazine, with the iKBBI CEO Damian Walters, takes a look at some of the institutes key moments with an historical timeline: 2006 Founded by three industry experts, Damian Walters (DW), Andrew Carter and Gordon Smith, the iKBBI was soft launched in 2006 with an objective to support installation businesses with their commercial aspirations, whilst defining installation standards and providing UK consumers with an improved and informed choice.

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Damian, Andrew & Gordon

DW: “The initial plan was to work exclusively with installers, although over time it became apparent that an institute should have greater influence over a much wider cross section of the industry.”

In the news 2006 • Twitter is launched by Jack Dorsey • "To google" (verb) enters the Oxford English Dictionary

Initially viewed with scepticism by some and branded "another meaningless badge" by a few, the strategic view was that in order to have a meaningful impact on the industry, the organisation had to be different to anything that had ever existed

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• Saddam Hussein is executed.

• At least six men stage Britain's biggest robbery ever, stealing £53m in Tonbridge,Kent.

iKBBI Celebrating 10 years

before. An institute, with a very strong legal definition, had not been in existence before and therefore it was felt that it could have a very specific role to play within the industry it represents.

Whilst they chose a tough and arduous process to bring to market, the three founders decided nevertheless to apply for institute status - and there the journey officially begun!

2007 Following an application to government in April 2007, the iKBBI was granted official institute status from The Secretary of State (Sir John Hutton), with support from industry organisations including The National Training Group (NTG), Construction Skills, CITB and ProSkills. The process to become an institute was via a six-month-long period of due diligence by the government due to the fact that institute status is only granted to those organisations of the highest standing. Failure to seek approval from the Secretary of State for use of the word 'institute' is actually a criminal offence, this demonstrates the significant nature and legal standing an institute is responsible for.

months and years being the most exciting, they are equally the most demanding and stressful.

2008 Founding sponsors that committed financially to the initiative included the ’blue-chip’ international brands Blum and Franke, together with BUPA, RAC and Classic Marble.

DW: “The first wave of sponsors played an incredibly important part in helping establish the organisation as they immediately added kudos and gravitas and without their early and pioneering commitment we would have never begun the journey so my gratitude to them all is enormous. Blum, Classic Marble and Franke remain sponsors, this is something that I'm incredibly proud of. In fact, 2008 was a busy year as we also saw the launch of the institute’s first generation website and undertook the process of accreditation for

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In the news 2007 • Celebrity Big Brother racism row erupts, resulting in the Jade Goody backlash • Britney shaves her head. When asked why by a reporter, she replies "because of you" • Apple releases the iPhone •A car crashes into Glasgow International Airport in Scotland, believed to be a terrorist attack.

• Smoking is banned from United Kingdom's public places.

• Gordon Brown becomes Prime Minister of the United Kingdom • Worldwide performances by charity event Live Earth.

This year was all about planning, systems, processes and on the road gaining support from potential key stakeholders. As any established business owner will testify, despite the first few

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iKBBI Celebrating 10 years

installers, accrediting its first member in January of that year.

Alan Travers of Walthamstow, London was officially the first to commit and I'm so proud that Alan is not only still with us, but with our help has grown his business and is operating a great enterprise from his base in East London. Alan features in a

Lewis of Hungerford remain strong Installation Standards Partners and have developed a seven figure installation business with our support.

In the news 2008 • Amy Winehouse wins 50th Grammy Awards with Rehab

The iKBBI Consultation Panel was formed that constituted a group of industry professionals whose views would help structure and form the institute over coming years.

• The historic Weston-superMare Grand Pier burns down for a second time in 80 years.

The KBB Installer Magazine was developed with DMG World Media (now owned by Taylist Media) and the UK’s first-ever glossy magazine was launched specifically for KBB installers.

This was an incredibly important milestone for us and I'd like to thank Patrick Taylor and Andrew Davies for their support in bringing that publication to life.

Alan Travers, iKBBI's first member

lot of our literature as we keep very close to him and rely on his experience and commitment to help the development of our installer / member proposition.”

John Lewis of Hungerford PLC (not to be confused with John Lewis Partnership) were the first ever retailer to insist that all of its installers become accredited members of the iKBBI. Managing Director, Jon Rosby was at the time building a great British-built kitchen business and allowed us to support him to develop a robust installation service. John

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• Usain Bolt sets a new 100 metres dash world record of 9.69 seconds at the Beijing 2008 summer olympics.

• OJ Simpson is sentenced to 33 years in prison for kidnapping and armed robbery

In 2008 the iKBBI also launched an industry training questionnaire for the first time asking time-served professional installer’s opinions of training.

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iKBBI hitting the headlines of 2007 in kbbreview

iKBBI Celebrating 10 years

2009 Our find-a-member website, www.professionalfitters. org, was launched in a bid to help members connect with consumers. For the first time in UK history, consumers could find trusted local installers who specialised in KBB installations; this was a real milestone for the iKBBI. As a direct result of MFI’s collapse in 2008, the iKBBI started working with retailers to help members find new work streams. The Big Bathroom Shop and Tesco were the first to support our initiative and we were proud to have helped hundreds of members with new and exciting opportunities.

In 2009 the iKBBI launched marketing material for members to help them connect with new customers. The “Why Choose a Member” leaflet was born and marketing support for members began and started paying dividend for those installers who used them. The institute also welcomed its 500th member as real time national coverage was generated for the first time.

We had installers registered from as far north as Aberdeen and as far south as Plymouth!

home improvement projects.

Remote advice and guidance was available to consumers who had not used an IKBBI member and onsite support available to those who had used a member (thankfully a rare occurrence). This service remains in operation today and we continue to support hundreds of consumers each year with advice and guidance.

In the news 2009 • 61 people die in nightclub fire in Bangkok, Thailand.

DW: “In 2009, we engaged over 1,500 installation businesses across the UK on a national roadshow, visiting towns and cities across the country. We gained lots of feedback and subsequently attracted new members. It was the first time we got face-to-face with our audience and we gained a lot of followers by doing so. Also, a new SMS text service was launched later this year, which enabled us to communicate

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One of iKBBI’s first adverts

• Barack Obama, is inaugurated as the 44th President of the United States of America, becomes the United States' first African-American president • Adele wins the 51st Grammy Awards with Please Read The Letter • The United Kingdom formally ends combat operations in Iraq.

• Air France Flight 447 crashes into the Atlantic Ocean off the coast of Brazil on a flight from Rio de Janeiro to Paris.

All 228 passengers and crew were killed.

The iKBBI Dispute Resolution Service was launched for consumers, providing free and independent advice to those consumers who needed a helping hand with their

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iKBBI Celebrating 10 years

more efficiently to our members, it was a simple breakthrough but really effective as we could now send instant messages to members. This was as a direct result of feedback that we gained from the roadshows.”

The Right Honourable Brian Binley MP

DW: “We were also proud to announce our first patron of the iKBBI, the Right Honourable Brian Binley MP (Conservative). Brian is a staunch supporter of the UK SME population; and he was our link into central government for the first time. Whilst now retired, Brian was a key supporter of ours and an influential figurehead.”

2010 New sponsors joined the iKBBI including AnyJunk and Autonet Van Rental. The re-vamped Finda-Member website was unveiled,

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helping consumers locate and choose the right installer for their kitchen, bedroom or bathroom home project.

In the news 2010 • Simon Cowell leaves "American Idol

DW: “Our close working relationship with the BMA (Bathroom Manufacturers Association) continued and we became associate members to help strengthen this key relationship. Yvonne Orgil (BMA CEO) has been a real friend to the institute over the years, I remember her saying that an organisation would take at least 5 years to turn a corner - well, Yvonne was absolutely correct!”

“We also worked with both Channel 4 and Sky TV as representatives of the KBB installation industry, appearing numerous times providing advice and guidance for UK consumers. This was a great opportunity for us to help communicate our existence to consumers and increase brand awareness, this is something that’s usually extremely difficult to achieve without a huge marketing spend.”

2010 was notable for the formation of coalition government for the first time in modern UK history; it also brought with it a deepening of the global economic crisis. In response, the institute, working with our MP patron, developed a number of marketing and costs saving initiatives to assist members ride the financial storm.

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Website stats reached a high as

• Volcanic ash from the eruption of Eyjafjallajökull in Iceland leads to the closure of airspace over most of Europe • The 2010 general election took place, resulting in a hung parliament.

• Twelve people were killed and 25 injured after a gunman, identified as taxi driver Derrick Bird, went on a killing spree in Cumbria • Christopher Brown (aged 29) is shot dead in Gateshead, Tyne and Wear, by Raoul Moat who badly wounds his 22-year-old ex-girlfriend Samantha Stobbart. PC David Rathband is badly wounded the following day

by Raoul Moat

iKBBI Celebrating 10 years

for the first time, it received over 1,000 unique visitors each week.

The iKBBI joined the National Home Improvement Council, working on several topics including the government Green Deal and the Get Britain Building Campaign.

2011 DW: “Our big initiative for 2011 was the development of the iKBBI Installation Standards Partnership initiative. For the first time we began work on an initiative that brings leading retailers together to work on the task of defining installation standards within the KBB industry. Encouragingly, we gained in-principle support from several retailers including the team at Mark Two/Tesco who we’d supported in 2009.”

2012 The iKBBI sponsorship programme continues to grow as founding sponsor, Classic Marble, renews its support of the institute and its objectives.

Industry insurance specialist UK Special Risks sponsor the iKBBI and provide essential support and guidance to members on all things insurance related.

The iKBBI exhibits at the industry’s largest trade exhibition with a modest sized stand at KBB Birmingham; a long standing relationship begins with the

organisers, and the institutes vision and ethos is shared with global trade visitors. The iKBBI has supported the show ever since and is proud partners of UBM, the show's organiser.

In the news 2011 • The Daily Sport and Sunday Sport tabloid newspapers ceased publication and enter administration

CDUK, exclusive UK distributors of DuPont Corian pledges sponsorship support of the iKBBI as the organisations association with leading global brands continues.

• Prince William, and Catherine Middleton married in Westminster Abbey

Mark Two Home (acting for Tesco Kitchens & Bathrooms) becomes the first national brand to join the Installation Standards Partnership initiative, although its installers had been accredited members of the iKBBI for some time already.

High Street giant, John Lewis Partnership becomes an official Installation Standards Partner and our support of its growing

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• News of the World ceased publication after its final edition on Sunday 10 July having been in circulation for 168 years • The singer songwriter Amy Winehouse, 27, was found dead at her London home • Osama bin Laden, the FBI's most wanted man is killed by United States special forces in Abbottabad, Pakistan In the news 2012 • Barcelona football player Lionel Messi breaks the European goalscoring record with 68 goals • Queen Elizabeth II celebrates her Diamond Jubilee • London hosts the 2012 Summer Olympic Games

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iKBBI Celebrating 10 years

KBB operation commences with the accreditation of its kitchen installers nationally.

The iKBBI undertake a holistic review of their operation and provides consultation on future development opportunities, support that continues today.

new bathroom product offerings to their customers.

National waste solutions giant HIPPO become sponsors and the iKBBI work with them and members to provide robust and environmentally sound waste solutions to the KBB industry.

In the news 2013 • Former British Prime Minister Margaret Thatcher dies following a stroke • Lee Rigby, a Drummer of the Royal Regiment of Fusiliers, is killed near the Royal Artillery Barracks in Woolwich, southeast London

Hippo become sponsors of the iKBBI in 2013

2013 European home improvement mega-brand B&Q joins the Installation Standards Partnership as hundreds of its installers become supported and accredited by the iKBBI. This was a demonstrable milestone for the iKBBI and something I am particularly proud of.

B&Q also took the decision to fund the accreditation of their installers was a first for the initiative and demonstration of their support to their installers.

B&Q installers become supported and acrredited by the IKBBI

• Same-sex marriage becomes legal in England and Wales

The iKBBI exhibits at the May Design Series at London ExCeL attracting many consumer and trade visitors including celebrity designer Linda Barker. It was at this show that a new relationship was formed with a new sponsor in FESTOOL (the German tool manufacturing giant).

Member of Parliament Stephen Metcalfe commits to supporting the iKBBI as its second Patron, joining The Rt.Hon. Brian Binley MP. Stephen is an SME activist and local MP for the area in which the iKBBI head office

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The restructured Bathstore joins the iKBBI and accreditation of their installation population commences.

The international brand of Laura Ashley and UK department store Debenhams join the ISP initiative as they develop

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• Lance Armstrong admits to doping in all seven of his Tour de France victories • Oscar Pistorius, a South African amputee sprinter, is charged with the murder of Reeva Steenkamp • Bayern Munich win the Champions League • Andy Murray defeats Novak Djokovic to become the first British man to win Wimbledon since 1936 • Prince George of Cambridge is born to the Duke and Duchess of Cambridge

MP Stephen Metcalfe (pictured left with PM David Cameron) commits to supporting the iKBBI

iKBBI Celebrating 10 years

is based (Thurrock, Essex). iKBBI co-founder Andrew Carter steps down as Director and retires abroad to sunnier climates.

The ibis’ relationship with the BMA strengthens as the institute promotes the association's diploma in bathroom studies as well as various key initiatives including the European Water Label and various health & safety campaigns. iKBBI members receive access to specific asbestos awareness training via a new partnership with a UKATA approved provider.

Not only do KBB installers now have access to asbestos awareness qualification (a legal requirement), but also a qualification that is relevant to them and their trade!

iKBBI and the institute receives invitations to act as industry representatives on several shows scheduled for 2014/15.

In the news 2014

Retired Metropolitan Police officer Geoffrey Jackson joins the iKBBI, heading the Dispute Resolution Service for consumers as the organisation steps up support to members and the customers they serve.

The iKBBI recruits its 2,500th member in April as renew rates hit an all time high of 90%!

Work on a new find-a-member search tool commences, with launch planned for the summer.

• Lewis Hamilton wins the 2014 British Grand Prix • The 2014 Commonwealth Games opens in Glasgow.

• David Cameron condemns the killing of British hostage David Haines as an "act of pure evil" • Scotland votes "No" to Scottish independence • Six people are killed after a refuse lorry crashes into a group of people in Glasgow's George Square

2015

2014 The year starts positively as the owner of consumer websites kitchen-compare, bedroomcompare, bathroom-compare and trade-compare.com confirms its long-term support of the iKBBI via sponsorship.

• Jonny Wilkinson plays his final rugby match in Britain

• Malaysia Airlines Flight 370 with 239 people loses contact and disappears Symphony’s Robert Williamson, (left) agrees commitment to the Installation Standards Partnership

• Malaysia Airlines Flight 17 crashes (presumed shot down by either pro-Russian separatists or the Ukrainian militia), killing all 283 passengers and 15 crew on board

The iKBBI again exhibits at the national KBB trade show in Birmingham and pledges to strengthen relationships with the KBB National Training Group on apprentice schemes for kitchen installers.

2015 was a monumental year for the iKBBI. It attracted new Installation Standards Partners Omega PLC and Symphony Group PLC as well as launching an apprenticeship initiative targeting the next generation of kitchen, bedroom and bathroom installers.

An appearance on The BBC in April sparks new interest in the

It welcomed its 3,800th member in the summer of 2015 as well

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iKBBI Celebrating 10 years

as announcing a new and innovative accreditation tier system, expanding membership from domestic installers to include contract site installers, appliance engineers, fabricators as well as recognition for experienced members with its new 'Master Member' grading.

The iKBBI also announced strategic collaborations with some huge brands, including the consumer watchdog Which? and its Trusted Trader division.

Collaborations with CAPITA (the business responsible for the Gas Safe Register) and the Furniture Ombudsman (TFO) were also announced in 2015.

New sponsors Currys PC World and Trade-up Kitchens committed to vital financial support.

The iKBBI also became sponsors of the inaugural Scottish Home Improvement Awards, reaching out to businesses and consumers north of the boarder.

Commitment was also made to support KBB Birmingham 2016, as well as Installer Live and UK Construction Week 2016. issue 1 - spring 2015

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The iKBBI Installer Magazine was relaunched in the spring of 2015, with a circulation to the KBB industry of circa 10,000+.

The magazine forms part of

a wider communication strategy, which included the appointment of a new head office Communications Manager role.

The iKBBI Inspection Network launched in November and will play an important role supporting The Furniture Ombudsman and the newly launched Consumer Rights Act (2015) and Alternative Dispute Resolution. Inspection will also play a huge role in the iKBBI offering moving forward.

iKBBI CEO Damian Walters at the Scottish Home Improvement Awards

• TV presenter Jeremy Clarkson is suspended from Top Gear, after a "fracas" with a producer • A serious collision on The Smiler ride at Alton Towers causes four people to be airlifted to hospital with major injuries • 38 people are killed after a terrorist attack on a beach near the Tunisian resort town of Sousse

2016 DW “We launch Corporate Membership this year and view this as an incredibly important tool to generate income to fund the various educational initiatives we're focusing on.”

Former Trading Standards Chairman John Peerless and

In the news 2015



• Cilla Black, whose showbiz career spanned over 50 years, dies at her villa in Spain, at the age of 72.

• Millions of people gathered in Paris to take part in a rally after 17 people were killed during three days of terror in the French capital which included an attack by gunmen on the offices of the satirical magazine Charlie Hebdo.

The city suffered again later in the year when 130 people were killed in further attacks on bars and restaurants, a concert hall and the Stade de France.

iKBBI Celebrating 10 years

consumer protection insurance expert Vince Linnane join the institute as Non-Executive Directors. Two hugely important people, their experience will play a vital role in the organisation moving forward.

Work on a KBB installation Specific apprenticeship continues as our relationship with The Prospects College of Advanced Technology strengthens.

Our work with The Furniture Ombudsmen continues this year as the first wave of

inspections commence in support of the new Consumer Rights legislation emerges.

Our Core principles are defined this year as Education & Development, Standards & Inspection and Support & Mediation.

DW “As for the next ten years, well, the organisation has my commitment to continue. I am incredibly proud of what's been achieved over the last ten years and I'm very much looking forward to the next ten.”

In the news 2016 • David Bowie, one of the most influential musicians of his era, died of cancer at the age of 69 • Suicide bombings at Brussel's Zaventem airport and Maelbeek metro station, leave around 28 victims dead and 260 injured, ISIS claim responsibility

The current iKBBI team

www.ikbbi.org.uk

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Brexit Member Survey

for the vote to leave was motivated by immigration and the implications migration from Europe (& beyond) has on the UK. Other motives included the belief that the UK would be economically stronger operating alone and that European legislative dictation was holding the country back.

In June, the British public will take to the polls to vote on the United Kingdom’s membership to the European Union and essentially whether we should stay in, or exit.

Politicians from all parties have been canvassing their opinion over the last few months, but with all the noise, the iKBBI asked whether the KBB industry really understood the choice and which way their vote would go if they entered the polls today.

4,203 participated in the poll, 82% of which were installers / installation businesses, 15% were retailers / designers and 3% were manufacturer / distributors.

65% would vote to leave the EU. 25% would vote to remain in the EU. 10% said they were undecided.

Of the 65% who said they would vote to exit, over half stated the reason 22

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One of those anonymously surveyed stated: “I’m fed up with our continuous bailing out of other failing EU countries” and continued “The UK has a severe immigration issue, not being helped by the Europeans who allow free transit through their countries, on route to ours”.

93% of those canvassed said they would be voting in June, 2% said they wouldn’t be and 5% said they were undecided.

Interestingly, 87% said they were not in a position to make an informed choice, stating that they didn’t feel as if they had the full facts. Clearly the politicians have more to do!

The government, led by PM David Cameron, is heading the campaign for the UK to stay in the European Union, having agreed a package of changes to the UK's membership of the EU after two days of intensive talks with other member states' leaders in Brussels in February.

Brexit Member Survey “I am not surprised the poll shows that most iKBBI members want out of the EU and that they would feel confident in the event of a 'Brexit' vote. It is important that we listen to their views when we all make our decision on 23 June. I believe that although there might be some shortterm economic risks if we leave the EU, there could be long-term benefits for businesses like those represented by the iKBBI. It is also important that businesses can access more information about the EU referendum. 87% of those polled by the iKKBI said they were not in a position to make an informed choice and I hope that the right facts become available in the weeks leading up to the final vote.�

Stephen Metcalfe, Member of Parliament for South Basildon & East Thurrock

www.ikbbi.org.uk

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Legal Advice

ARE YOU CONSUMER RIGHTS COMPLIANT? The iKBBI undertook a flash survey recently on the subject of the newly introduced Consumer Rights Act (2015), which became law in October 2015.

In all, 100 consumers and 100 installers were surveyed, with some rather surprising results.

When asked whether they were aware that a new law came into force last year, 29% of installers said they were aware, whilst just 8% of consumers knew that a new law had been introduced.

Of the 29 installers who knew, less than 10% ( just 2) said they understood the implications that the changes would make to their business, whilst NONE of the consumers knew any detail whatsoever.

The Consumer Rights Act (2015) affects everyone involved in the sale or purchasing of goods and/or services in the United Kingdom. Not knowing, or fully understanding the rights of the consumer could be potentially devastating for those businesses engaging consumers.

The iKBBI is planning a series of initiatives to support its members with a better understanding of the new legislation, to include the provision of a terms and conditions template, as well as a mobile phone app to help professional installers provide legally approved contracts with their clients.

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We've already worked with our associates at Which? Trusted Traders that resulted with us running a prominent feature within the winter issue of The Installer magazine and we have also published a simple overview presentation which can be downloaded here.

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Installer Profile, Gareth Williams

GOOD TO BE BACK! The Installer magazine talks to Gareth Williams and discovers how he and his family have bounced back from adversity when they returned from starting a new life abroad, and how the experience empowered him to build a successful kbb installation business.

“I’ve been installing kitchens for 15 years now beginning in 2001 after taking a voluntary redundancy package from NTL (now Virgin Media) as a Plant Protection Officer. I had a varied background before that working as a dental surgery designer, a kitchen designer at B&Q, a disabled adaptations surveyor, and a handyman to name but a few.”

You say that you fit kitchens why not bedrooms and bathrooms?

“I do now, this was probably a slip of the tongue due to the fact that we only began fitting bedrooms and bathrooms more recently.”

Why the change of heart?

“In truth, I’ve started doing bathrooms again after shunning many offers to install them by various showrooms. I’m sure I’ve lost loads of kitchens fits off the back of not doing bathrooms over the years so I’ve realised that bathrooms are equally important and I actually enjoy it.

Bathrooms really are a vital part of the industry and I now embrace the fact.”

How do you think bathrooms have changed since you first came into the industry?

“The bathroom is no longer just a sanitaryware suite replacement. It’s fast

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Installer Profile, Gareth Williams

becoming the room where people want luxury and they want it designed to fit their lives. Lots of customers say they want it to look like a luxury hotel or a spa so that’s what we give them, we realise their dream.”

What area do you cover?

“The area I work within (South Wales) is quite a big geographical area and I tend to stop heading east at the seven bridge and my furthest in a westerly direction is Swansea with my main target area being the capital Cardiff.”

What do you think your main USP’s (ultimate selling points) are?

“Apart from the installation side of the job, my passion and speciality is design and I’m proud to say my designs win lots of projects for me purely because I spend a long time making sure the room works perfectly for each individual client. Many companies won’t come to the house and rely on the customers measurements to make a drawing. Others send out salesmen with no flair for design (it’s all about the commission). In contrast, I offer a relaxed process of survey and design before I even take them to a showroom so they know it’s more about them than the profit margin.”

But you’re a business and it is about making profits, yes?

“Of course profit margin is important but quality of service is right up there as well.”

Tell us about your early years in the industry?

“In the early days I cut my teeth in the industry with the likes of MFI, which provided a good grounding to my career and it was a big eye opener for me. I’d never really fitted a kitchen before so when I jumped into the industry feet first I had to learn really quickly and luckily it paid off. However, I soon realised that working for the big sheds was not for me and moved on to working with local privately owned showrooms, and places like Sigma3.”

So how do you generate business?

“Over the years I’ve worked for lots of showrooms and was actually contracted to one for many years but in the last year I’ve become completely self-sufficient.”

How does this work?

“I do a lot of advertising locally using magazines and social media groups for lead generation and of course recommendation from satisfied customers; I also do a little bit for another

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Installer Profile, Gareth Williams

local showroom and I’ve been working consistently.”

So you would say that you’re selfmotivated?

“Yes of course, it’s easy to become lazy in this industry by only doing what you enjoy but to stay afloat you have to have a ‘can-do’ attitude. For example, I offer a floor and wall tiling service, door hanging, skirting and even on the odd occasion I’ll decorate the room as well just because the competition out there is so strong.”

Ever had any mishaps?

“It can happen! We do have some good fun on the jobs and one story always springs to mind. We were working in a new house many years ago and my labourer drilled all the holes across a stud wall ready for the wall unit hanging plates to go up with cavity fixings. He turned to me after drilling about 18 holes and says “I don’t know but this wall just doesn’t feel right when I drill it” on closer inspection we discovered the wall was actually a honeycomb plasterboard wall and we could see the back of the customers head while he watched TV! Luckily the customer saw the funny side and after a bit of filler and paint the wall on the lounge side was as good as new.”

What do you think you would be if not a KBB installer?

“I think I’d be a designer or an installation manager. I can’t imagine not being part of the KBB industry now. It’s in my blood.”

What’s been your biggest business challenge?

“I think the biggest challenge I’ve faced as a business is keeping a consistency of work while sticking to my self-imposed rule of not working for the big sheds. It works well for some people but out of principle I won’t put myself in a situation

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where the delivery and quality of the goods is totally beyond my control.”

And your biggest personal challenge?

I’d say the biggest challenge I’ve had was moving abroad just before the recession and losing everything. My wife, 2 little boys and I went to live in Cyprus for a better life 2008. Unfortunately we didn’t like it quite as much as we thought. I lost my job as a kitchen fitter after about a year when the economic downturn started to bite, then when the Euro came in it added 20k to my mortgage while the property prices plummeted. The long and short is we came home and after 4 years we managed to sell the house we owned at a loss and basically had to start again with nothing. But If you let these things consume you you’re finished, so we just picked ourselves up and marched on.

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Installer Profile, Gareth Williams

they undercut the real fitters because they don’t pay tax, run a van, hold insurance etc. Until the right balance is found I think fitters will continue to leave the industry.”

So what does the future hold for you?

“I have decided that in the next few years I want to open a small showroom and come away from installations with a view to building up over the next 5 to 10 years towards retirement.”

Do you have any concerns for the industry?

“I think my biggest concern is the fact that profit of the big DIY shops could overrule the need for quality furniture, and installation. With their massive buying power they sell cheap furniture and then offer a fitting service which is more expensive than the furniture. I can understand customers wanting to buy things cheaply but then they expect it to be installed perfectly for peanuts. If you’re a proper installer with the right van, right tools, right insurance, and right knowledge you expect to be paid relative to your skill-set. The big shops are not only cheapening a highly skilled profession but are driving down prices making it difficult for seasoned installers to make a decent living. This situation is also inviting unskilled workers into the industry where

So why did you join the iKBBI? “Joining the IKBBI was I decision I made to add a bit more credibility to the business. It’s hard enough to win work with all the competition but the iKBBI accreditation demonstrates that you have a commitment to what you do which hopefully gives me the edge when trying to win customers. I’ve only recently joined the IKBBI in January 2016 and use the logo on my paperwork, uniform, website, and lead generators so I’m hoping the word is slowly getting out there. I would love to see a day when the IKBBI was as popular as GASSAFE, or NICEIC so the cowboys can be eradicated and only accredited installers can legally be used legally.”

Finally, how do you relax?

“I don’t get a lot of free time as if I’m not working I’m out measuring or on the computer designing. My two boys Josh 13 and Dan 12 go to karate 3 times a week and then there are the competitions we attend to support them. However, on the rare occasion that I don’t work a Saturday I sit at the bar I built in the house and have a few well deserved beers with some friends. My better half Liz also works some crazy hours as well as keeping us cleaned and fed so she deserves a mention as without her support I think I might have left the industry at some point!”

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Tools, Power Tools & Equipment Advice

HAND CUTTING MADE CLEAN AND SIMPLE Festool's diamond cutting system

Cutting wall and floor tiles with a handheld machine to produce a clean faultfree edge can be a challenge. Factors that need to be considered are correct dust extraction, diamond disc choice, cutting a perfectly straight line and of course it has to be user-friendly by being simple to use.

Festool manufacturers this type of system with two machines, the D.S.C. A.G.125, and the guide rail version, D.S.C. A.G.125 FS PLUS to ensure maximum cleanliness and efficiency in operation Festool also supplies the CTM 36 E AC HD extractor.

ď ˛

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Tools, Power Tools & Equipment Advice

Both machines use Festool diamond cutting discs and the discs are capable of cutting into concrete, mortar raking and there is a specific tile cutting version that leaves a fantastic edge. A big advantage of using these Festool machines is that they enable installers to work without the use of a wet saw system and to be able to work in a contained area with perfect extraction, this can create big cost savings on both time and labour.

The Festool D.S.C. A.G 125 FS PLUS utilises the Festool guide rail to produce perfectly straight cuts when working with tiles, for example. The machine can be set to the correct depth of cut to ensure that the disc is working efficiently and accurately. As the machine is guided by the rail, it cuts at precise angles thus saving on potential costly mistakes. Its variable speed can be used to ensure that the material being worked on is treated correctly to ensure that the highest possible quality finish is achieved both quickly and efficiently.

fine dust as possible. This results in the environment that you are working in is kept as clean as possible, which is vital if you are working in your customers home. The extractor also benefits from being a part of the Festool hub system, so connecting the machine to the extractor is just a simple case of just pushing the hose on to the extraction port. The extractor can of course be used with other machines from the Festool range.

All machines from Festool come with a Service All-Inclusive warranty so long as the machine is registered correctly. www.festool.co.uk

The Festool D.S.C. A.G 125 F H is a freehand machine and so is perfect for removing small cut away sections like around the corner of a wall for instance and it can also be used to cut cement based materials. Due to the compact size of the machine, it is perfect for quick cuts over short distances in areas that need small amounts removed. Its dust extraction is excellent too.

The Festool CTM 36 E AC HD extractor is M-class rated but has the additional benefit of working with an ‘Autoclean’ system so it is perfect for working with, and extracting very fine dust. ‘Autoclean’ allows the filter to be forcibly cleaned every 10 seconds thus ensuring that the extractor is working to clear as much

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BMA Matters

THE EUROPEAN WATER LABEL, THE NEW TOOL TO WIN ORDERS Installers are no different from any other industry professional. They are always on the lookout for work and always trying to find ways to gain competitive advantage.

Winning orders is key and any new sales tool is welcomed.

A surprising newcomer to their toolbox is the European Water Label. Actually, it’s been around for a few years but it’s only relatively recently that industry professionals, including installers, designers, architects and retailers, have recognised how easy it is to use and that the Scheme gives them a mass of information which can, and does, win orders.

Most professionals know that there has been an accelerating trend, in the bathroom sector, for products which are sustainable. The trend has been brought about both by legislation and by a change in attitudes. It actually makes sense to be more efficient, to save water and energy, and to save money. Professionals and consumers alike are asking about the credentials of bathroom products before the buy.

The European Water Labelling Scheme was originally created by the Bathroom Manufacturers Association to answer that insatiable demand for information.

The scheme has grown rapidly. It now stretches to 38 countries and quickly provides water and energy usage characteristics, in its online database, for

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over 11,000 products in 14 categories for 98 premium bathroom brands.

It’s big and its real beauty lies in that it is entirely voluntary, is cost efficient, and maintains integrity through regular, random product testing to check that the information provided is up to date and accurate.

Installers are finding that the European Water Label makes their business life so much easier and can be a real deal clincher. It can swing a potential customer away from a competitor. And that’s because those who regularly use the easyto-find information found in the database, can persuade the customer of the potential benefits of the products being quoted for. It enhances the knowledge base of the installer and enhances their customer’s perception of them. It’s a classic win-win situation.

Yvonne Orgill, Managing Director of EWL, in her recently published Annual Review, indicated her delight with the progress of this voluntary and value-led scheme.



“2015 proved to be a turning point in the development of our product label.

The scheme was presented with its 5th Award, this time from the Sustainable Water Industry Group. Simplicity is its key and it is proving to be a valuable tool in the pursuit of more efficient buildings.

More and more installers are reaping its benefits, they love it and why wouldn’t they!”

About The European Water Label The European Water Label is the voluntary, not-for-profit, international industry labelling scheme for bathroom and kitchen products. The scheme provides easy access to a database of products which, when installed and used correctly, will use less water, save energy and save money. The scheme is administered by the Bathroom Manufacturers Association. Applications to join the scheme as registered companies or scheme partners are invited. www.europeanwaterlabel.eu

™

™

™

Yvonne Orgill, Managing Director of EWL ™

The UK’s No1 Frameless Shower Screen Manufacturer T. 01375 390444

theshowerlab.com

Q & A with Geoff Jackson

Q&A

with Geoff Jackson Geoff Jackson is the iKBBI’s Inspector Coordinator and is responsible for liaison between the institute's national network of field inspectorate and our clients.

A former Metropolitan Police officer of 32 years, Geoff has a wealth of experience in the provision of professional witness statements and court preparation.

How long have you been working for the iKBBI? Though I have been employed by the iKBBI for only two years, I have been associated with the iKBBI for many years and have watched with great interest as what was basically a concept 10 years ago, has become the strong and respected organisation it is today.

What were your first impressions?

My first impressions of the iKBBI was one of getting a better understanding of how the institute was genuinely fulfilling several needs within the KBB industry, especially when it came to education and standards.

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What interests you most about your roll as an inspector?

My role is particularly interesting and extremely important as it ensures that both consumer and installer’s rights are met. Its makes my role very varied as no two cases are the same, however, I’m proud to say that each situation is dealt with promptly, fairly and openly and transparently.

You spent many years in the police service, does this help you in your role with the iKBBI in any way?

I spent just over 33 years with the Metropolitan Police during which time I carried out a whole variety of duties and gained many useful skills that stand me in good stead as an iKBBI Inspector.

For over 27 years I was a traffic officer as a motorcyclist and later a driver. I was also a

Vehicle Examiner and a Fatal Accident Examiner/ Investigator.

My previous police service helps me greatly within my role with the iKBBI, especially when it comes to people skills, communications and investigation. My vast experience also means that I am able to share the skills I accumulated with the Met in report writing with other inspectors.

On the lighter side, who makes you laugh?

Many of our old comedians made me laugh and still do; one of my favourites was Norman Wisdom,



Q & A with Geoff Jackson

although Tommy Cooper always made me laugh without having to even say a word!

And cry?

I have been known to get emotional and possibly the thing that affects me most is the annual Service of Remembrance that takes place at the Cenotaph.

Name 3 people you’d most like to share a few beers with?

I would like to have the opportunity to have a couple of pints with my dad, who passed away when I wasn’t even on lemonade! Sadly, there are several other family members that I would also love to share a pint with but can’t for the same reason.

For non-family, it would be Henry Cooper, our greatest ever boxer who, despite all of his fame, came over as a normal likeable man.

I would also like to share some beers with Bradley Walsh. I’d like to find out if he is as really funny as he comes across on TV.

Book or Kindle?

I’d definitely opt for a book. I’m currently reading ‘Inferno’ by Dan Brown.

Rachel Riley or Old Mother Riley?

I can remember the Old Mother Riley character but I’ll go with Rachel Riley.

Posh & Becks or Nosh & Becks (beer)?

Nosh & Becks! Becks if I’m not driving and Becks Blue if I am. A nice Steak ’N’ Kidney pie is always good, especially for cold nights.

Name the 3 people you’d least like to share a beer with?

I would least like to share a pint with Donald Trump, Ken Livingstone and Vladimir Putin!

Name one possession you could never do without?

Like many people, I have a several objects that are ‘special’ to me, but there is no one thing that I could never do without.

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KBB Exhibition Review

INCREASING BRAND AWARENESS AT KBB 2016 Once again the team at the iKBBI were pleased to support KBB2016 in Birmingham last month (March 2016) and were delighted with the positive response to the stand displays and the institute in general from visitors.

It proved a useful tool for increasing awareness of the organisation and its initiatives.

For the first time, two stands were dedicated to the iKBBI, with the second being home to this very magazine.

In all, the institute had around thirty square metres of exhibition space. The main stand focused on the iKBBI and the release of its latest prospectus, including the launch of its ‘Core Pillars’, see: www.ikbbi.org.uk/images/iKBBI%20 Prospectus%2016-17.pdf. The second and slightly smaller stand, showcased the iKBBI’s member magazine, The Installer Magazine (us), inviting visitors to subscribe for free, see: www.ikbbi.org.uk/ index.php/news/installer-magazine The general consensus from the iKBBI team who attended the show was one of success with hundreds of visitors to the two stands over the four days. The team gathered some great contact information and is currently working its way through the details, identifying any opportunities.

The vast majority of those who visited the stand are from the retail and manufacturing areas of the industry but

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they all showed great interest. There were fewer installers in attendance but those who did expressed that they found the visit worthwhile. Importantly, it gave the iKBBI team a rare opportunity to meet many members face-to-face from around the UK. Damian Walters, iKBBI CEO said “KBB Birmingham only takes place every two years but it’s the leading KBB show in the UK. As we are the industry's only institute dedicated to KBB installation, we simply have to be there to share our objectives with prospective members, partners and corporates, networking with industry media and meeting and connecting with existing members.”

Financial Advice

TAX TIPS by Dean Flood The chancellor presented his Spring budget on the 16th March. Below are some aspects of that budget that may be relevant to reader’s businesses or personal tax circumstances.

Tax on Dividends Further to previous announcements, the chancellor confirmed the already well advertised changes to the tax system in relation to dividends. The current system of applying a notional tax credit to dividends received and the effective non taxation of dividends received by basic rate tax payers has been significantly altered.

From the 6th April 2016, the concept of the notional tax credit will disappear and will be replaced by a charge of 0% for dividends received up to £5,000 in total.

Dividends in excess of this amount will be taxed at 7.5% for basic rate tax payers, 32.5% for higher rate taxpayers and 38.1% for those at the additional rate.

These changes will have a direct impact on the tax paid by business owners who receive most of their income by dividends through their own Limited companies. Should forecasts of personal income be available to business owners, it is recommended to obtain early tax calculations from their accountants to avoid nasty tax liability surprises in subsequent years.

Loans to Participators Some company directors receive loans from their companies which assuming certain conditions, are subject to on account corporation tax charges of 25%.

From 6th April 2016, new loans will be subject to a new rate of 32.5%.

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Dean Flood Chartered Certified Accountant and Partner at Rowland Hall

Capital Distributions on Wind Up In some scenarios, it is possible to make distributions to shareholders following the formal wind up of a Limited Company, and in such cases the distributions are treated as capital for tax purposes and assuming Entrepreneur’s relief is applied, the receipt is subject to CGT at 10%. HMR&C are now going to apply anti-avoidance legislation to all such distributions after 5th April 2016, so that any that do not meet certain criteria, will be taxed as dividend income as opposed to capital gains.

Capital Gains Tax Rates The chancellor has announced a marked reduction in CGT rates with the basic rate reducing from 18% to 10% and the rate for higher rate taxpayers falling to 20% (previously 28%). The 10% rate will still apply for entrepreneur’s relief related transactions and the old rates will still apply to residential property disposals not covered by private residence relief.

The above is only a small extract of relevant legislation that will follow the budget announcement so please speak to your advisors to ascertain a full understanding of what may be relevant to you or your business. www.rowlandhall.co.uk Tel: 01375 373 828 / 01268 696 878

FITTERS OF BRITAIN, WE WANT YOU We want you to fit our products, but we’ll make it worth your while. You demand the best and we deliver the best products and the best support for fitters. We want you to have offers and freebies that help your business and make your life easier.

We want customers to know you’re a cut above the rest.

We want you to be part of something special.

We want you to Fit Franke First.

To find out more visit fitfrankefirst.co.uk

Installer Initiative Feature

RECOGNISING THE IMPORTANCE OF KITCHEN INSTALLERS The Installer magazine talks to Steve Rutter, Marketing Operations Manager, Franke UK, about the company's recently re-launched 'Fit Franke First' initiative.

What is Fit Franke First and why was it launched?

Fit Franke First is an initiative that provides easy-to-access online resources to help enhance an installer’s skills and knowledge, while aiming to save them time and money. We launched it because we know installers play a key role in delivering professionalism across the kitchen industry. We also recognise the importance of their custom, so we want to give as much support as we can. Offering resources through a website means they’re available 24/7.

What makes it relevant for installers?

Installers want a hassle-free installation, done right first time and every time. We first launched Fit Franke First in 2014, to provide a series of short training and information videos covering popular topics on installing sinks and taps. Through Fit Franke First, the videos were easy for installers to find and to access, because they were all in one place. A range of techniques were covered, starting with the basics and building up to more specific and complex subject matters. We’ve taken the level of information a step further now and extended the website so

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Installer Initiative Feature

that installers benefit from rewards and exclusive offers, brochures, installation guides, templates, technical support, spares and business advice articles. We are continually monitoring the site and refreshing the content, so there will be something new with each visit.

What benefits do installers get from the scheme?

Registration for Fit Franke First is free and we have streamlined the process so that it’s also quick and easy. As an extra incentive to sign up, we have prizes up for grabs throughout the year ranging from power tools and fuel cards to a luxury holiday. Every installer has the chance to win a prize when sending the details of their Franke product purchases. All they have to do is visit the website www. fitfrankefirst.co.uk with the details of

their purchase and they will be instantly entered into a prize draw. It’s an added bonus really, as the main benefits of the scheme are those areas that help installers with their business day-to-day.

What sort of response have you had?

The response so far has been very positive. The most popular areas of the site are the installation guides, as they are the practical resources installers need day in, day out. It’s encouraging to see that they’re already making good use of the tools available. We’re very pleased with interest so far. We are promoting the relaunched website across various media at the moment including an extensive email campaign to installers to inform them of the extra content available, and we can see a sharp increase in the amount of views already.

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Installer Initiative Feature

What feedback have you had?

Feedback is telling us that installers like the immediacy of the Fit Franke First website. We have just completed some research in partnership with the iKBBI and know that 50% of installers now regularly use their mobile phone or tablet to complete a wide range of tasks, so they value the ease of access to the resources they need while they’re out and about, through the website.

We will be asking our Fit Franke First members for feedback regularly so that we can adjust the website to be as useful and relevant as possible going forward.

www.fitfrankefirst.co.uk

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TradeUp™ is a new kitchen proposition exclusively available to trade professionals.

The collection features a comprehensive range of kitchen styles to suit any homeowner’s taste, all available to iKBBI members at trade prices.

TradeUp KitchensTM are supplied on a complete basis through a network of independent trade manufacturers throughout the UK. Each highly experienced trade manufacturer offers quality, custom-built complete kitchen solutions with on-site delivery as standard. Many manufacturers have showrooms for your use and offer a design service to help you plan your client’s perfect kitchen.

VISIT THE iKBBI MEMBER BENEFITS AREA FOR YOUR FREE TRADEUP MARKETING PACK

Find your nearest trade manufacturer by visiting: www.tradeupkitchens.co.uk

Product Feature, Wetrooms

Aqualux new Origin Walk-in Shower Panel

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Product Feature, Wetrooms

“Planning a bathroom that will cater to the elderly or those with physical disabilities by providing easy access and simple manoeuvrability does not need to affect the overall look of the bathroom. Fashionable wet rooms and walk in shower enclosures are the dominant trend across all markets and they are also the best products on the market for allowing easy access” Sandra Hyde Marketing Manager of Fetim UK

WETROOM WATCH The shower industry has adapted to constant change in bathroom size, subsequently, UK manufacturers now offer a wider range of wetroom designs to accommodate almost any size and shape of bathroom. The installation of a wet room has also brought some much needed financial gain, adding greater value to your customers’ home, once fitted. Did you know that turning a cloakroom into a wet room, or adapting eave space to accommodate a new shower area can increase a homes value by up to 4%?

This rise in wetroom popularity has led to the bathroom market becoming saturated with an array of different wetroom systems that all lay claim to being the best for you as an installer and also for your customers. Consequently, make sure you look at the design advantages that each unique system has to offer, how that relates to your customers requirements and budget, if the product offers a manufacturer guarantee, and what level of installation benefit it offers you, i.e. easy fit, safety assured, after-care requirements.

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www.ikbbi.org.uk

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Product Feature, Wetrooms

Sandra Hyde, Marketing Manager of Fetim UK says “Walk in shower enclosures create an expansive environment which allows the clean lines of the bathroom to flow. Reducing splashes and spills, the panels of glass protect the rest of the bathroom and keeps wet areas clearly confined and designated. Taking a pinch of style inspiration from wet rooms and infusing with the practical aspects of an enclosure, walk in showers act as a happy medium.”

Aqualisa’s HiQu Digital Shower

Zuri digital shower by Aqualisa

Providing a multi-functional area that is on-trend and high in performance, a complete wetroom system can be installed far more quickly than a typical bathroom with sanitaryware suite where additional work, planning, expense and time is inevitable. Highly suitable for compact or awkward bathrooms, full wetroom designs have finally eradicated the need to install a bath. This revelation has also opened up a new world of cutting-edge technology for the bathroom, now enriching your customer’s wetroom experience for the better. Dave May, Technical Product Trainer at Aqualisa comments, “With the trend for userfriendly, tech bathrooms we’re seeing an increasing consumer demand for digital showers. That’s good news for installers as they’re so easy to fit, you can literally install a digital shower in five simple steps! Installation guides are provided on our new website, as well as a mobilefriendly parts store so you can literally order on the go.”

The development and better understanding of wetrooms has also led to a greater desire for inclusive design, transforming the way customers are viewing their bathroom as they choose for their current requirements and for later in life. As a result, some premium manufacturers are offering a range of

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

WORTH

£105

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SWITCH FOR FREE

FREE

WIRELESS REMOTE CONTROL WITH AQUALISA QUARTZ DIGITAL SHOWERS

AVAILABLE FROM PARTICIPATING MERCHANTS OFFER PERIOD: 1 April to 30 June 2016

*Prices excluding VAT. Full terms and conditions available online

Q4083-IKBB AD

Product Feature, Wetrooms Decem Expressions Wetroom Panel

by Roman

“We are thrilled to be the first company in the bathroom industry to bring a new digital glass printing technology to wetroom panels."

David Osborne Managing Director of Roman

wetrooms specifically tailored to suit all ages and they remain in line with current trends.

“Planning a bathroom that will cater to the elderly or those with physical disabilities by providing easy access and simple manoeuvrability does not need to affect the overall look of the bathroom.

Fashionable wet rooms and walk in shower enclosures are the dominant trend across all markets and they are also the best products on the market for allowing easy access” says Sandra Hyde of Fetim UK. Andrew Crellen, independent bathroom retailer and owner of The Bathroom Shop in Carlisle agrees with Hyde “Design features such as level access and doorless entry are now a common feature of the wetroom, eliminating awkward or laboured entry when showering. Whether a small child or tall adult, young or old, the 48

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market now offers easy to install shower solutions that cater to every member of the family: ultimately making mine and your job that little bit easier”.

European design is also worth mentioning, strongly influencing the latest wetroom designs coming to market: who says a wetroom needs to be all-glass with the standard white, acrylic shower tray?

Instead, new materials such as wood, marble and natural stone are being introduced and rivalling the more common wetroom designs. Bill Garvey, Managing Director of William Garvey, shares his opinion on innovative wetroom design “Teak is the perfect choice of wood for wetroom application, shower trays, or anywhere that a tile covering is required in the bathroom. We offer a range of teak tiles that are waterproof and rot proof and this is achieved by using a teak veneer fused to a plastic backing which means there is no movement, shrinkage



Product Feature, Wetrooms Teak Shower Room by William Garvey

“Teak is the perfect choice of wood for wetroom application, shower trays, or anywhere that a tile covering is required in the bathroom."

Bill Garvey, Managing Director of William Garvey

www.ikbbi.org.uk

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Product Feature, Wetrooms

Roper Rhodes Henley Single Function Exposed Shower System from The Bathroom Shop

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Product Feature, Wetrooms

or expansion to the tiles. Interlocking tongue and groove joints mean that you can install the tiles exceptionally quick and easy, and you can avoid the need for any unnecessary grouting: evading any ugly discolouration to the wood over time.”

Sandra Hyde agrees with Bill “Natural materials such as stone, wood, metal and glass have been dominating modern interior design trends in 2015 and predicted to be prevalent throughout 2016 too. At our head office in Holland, the Fetim Group have a trend lab monitoring and tracking design trends which is fed into our product development and marketing departments. Typically shower and bathroom design is about creating an open, clean space with a luxurious feel so it is much more about the quality of materials used and the detail in the fixture and fittings. Chrome and polished metals and clear glass are still the most popular materials used.

Matching or complementing different types of natural stone such as marble in one wetroom scheme is also extremely on-trend, creating the most beautiful and elegant wetroom areas. Matt Rotherham, Managing Director of J. Rotherham offers his advice on using marble “Dependent upon where you use the marble, it may make perfect sense to seal the stone, as once sealed, the stone is then protected against everyday dirt and wear. However, some topical sealers can alter the surface texture and finish, as well as build up on the surface creating a layer that is less durable than the stone in natural form.

My advice is to consult a masonry expert who can give you their opinion in terms of what material to use, its application and appropriate finish or protection needed to get the desired results for your customer.”

Shower panels designed specifically for wetrooms have also evolved, with some

Simpsons Rectangular Grey Textured Slate Effect Shower Tray & Waste from The Bathroom Shop

manufacturers allowing the homeowner free reign in terms of colour and finish: so be prepared. David Osborne, Managing Director of Roman, comments “We are thrilled to be the first company in the bathroom industry to bring a new digital glass printing technology to wetroom panels. It gives a whole new dimension to creating your own unique and individual bathroom space.”

Bringing a whole host of opportunities for your customer, personalised shower panels can now combine digital images upon the glass itself. Definitely an affordable choice, shower panels have become a great product alternative when considering a wetroom scheme.

Expert knowledge, quality installation and reliable after-care service is crucial for your customers, so visit your local bathroom or wetroom merchant, talk to your suppliers, find out what the latest products are, and be confident in what’s available for you and your customers. www.aqualisa.co.uk www.aqualux.co.uk www.jrotherham.co.uk www.roman-showers.com www.thebathroomshop-carlisle.co.uk www.williamgarvey.co.uk

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Company Profile

AQUALISA DEMONSTRATES ITS INSTALLER-FRIENDLINESS Smart showers from Aqualisa, the installer’s favourite.

Aqualisa invented the first digital shower in 2001 and is still Britain’s bestselling digital shower company.

The patented Aqualisa technology offers smart, intuitive features that customers love with a range that’s perfect for every bathroom and suitable for all water systems.

The Aqualisa digital range is smart for installers too and super easy to install in five easy steps. For the latest clear, accessible, installation guides go to: www.aqualisa. co.uk/guides

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Company Profile

Aqualisa installer training If you want to top up your knowledge, Aqualisa offer free professional installer training courses throughout the year, for digital as well as thermostatic installs.

The sessions are specifically designed for professional installers and are jampacked with product information, advice and practical hints and tips to make every Aqualisa install even easier. Whether you’re new to the industry or have a wealth of experience already, the hands on digital training seminars will ensure your product and installation knowledge of Aqualisa Showers is bang up-to-date.

To book your training place online go to www.aqualisa.co.uk/training. Click on course you would like to attend, complete the form and you’ll receive an email confirming your place along with relevant details.

The one day sessions are held at a variety of venues nationwide and once you’ve completed training you’ll be listed on the Aqualisa ‘Find an Installer’ web page, and receive up to 75% off an Aqualisa shower with your exclusive ‘deal of the day’.

New Aqualisa website The new Aqualisa website has a dedicated installer homepage that’s mobile optimised with easy ordering to save you time. The new installer parts store is now easier to use with all the spares installers could need.

‘The mobile capability and streamlined ordering process is designed to help busy installers on the go,’ says Dave May, Aqualisa Technical Product Trainer. ‘Now you can get information when you need it, even between jobs and order a spare cartridge or any other part quickly and easily.’

www.aqualisa.co.uk

www.ikbbi.org.uk

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Water Saving

JUST GOING WITH THE FLOW? Can consumers understand the benefits and drawbacks of opting for water efficient products? Hayley Holland at Bristan discusses the role that installers play in water saving.

Despite our famously wet climate, the UK has less available water per person than most European countries. London is drier than Istanbul, and the South East of England has less than Sudan and Syria.

Yet the average Briton is still using 150 litres of water a day, a figure which climbs to an astonishing 4,645 litres when you include the water used to produce all our other daily consumables.

For homeowners looking to begin reducing water consumption, tap and shower models which feature an integrated flow regulator are great places to start.

In response, the UK Government has launched a raft of legislation and initiatives, with the aim of reducing water consumption by 20 per cent per person by 2030.

Furthermore, by increasing energy-saving awareness consumers are becoming better educated with regard to using water more wisely. This benefits both the environment and household bills.

Interestingly, a recent Waste and Resources Action Programme (WRAP) consumer attitudes report discovered that at least 83 per cent of consumers agree that water-saving will become more important in the next five years. Critically, 51 per cent of those surveyed stated that they look to installers for guidance when choosing bathroom fittings.

It's crucial for installers to be informed of the latest recommended water-saving products, and to be able to explain the benefits to their customers.

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Simple yet highly effective, flow regulators limit the flow of water through the product. Typically, a basin tap running at mains pressure can easily deliver in excess of twelve litres per minute. In comparison, flow regulated basin taps can limit flowrate to as little as two litres per minute!

ď ˛

Water Saving

Some brassware can be fitted with a device that offers subtle resistance at the halfway point, raising the user’s awareness of its flow. In addition, many showers are supplied with flow regulators, providing flows of around four to six litres per minute. Bristans's Artisan Evo Digital thermostatic mixer shower, includes builtin eco features that reduce water usage.

Be aware, the reduction of water consumption can impact on the pressure of a shower and so it is good practice for the installer to inform the customer to avoid disappointment. A positive counter argument could be mentioning the benefit of water saving measures, especially lower water bills.

The cost savings can be significant; according to the Energy Saving Trust, if a family of four replaced their inefficient shower with a water-efficient one, they could save around £100 on their water bills (if they have a water meter) and reduce their gas bills by £65, this creates a combined annual saving of some £165!

Water consumption is becoming a bigger issue year on year, and consumers look to installers to advise them on the best ways to reduce usage. For installers this is an opportunity to demonstrate expertise and gain an essential edge in the market.

For more information on water-saving bathroom products visit:

www.bristan.com/ecosmart

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The secret installer rides again

Jocky Flaming Wilson! … beware the perils of small talk Imagine the scenario, we’ve all been there, its mid-afternoon and you’ve been cracking on all day trying to get the island unit of this new open-plan kitchen your installing completed so you can get home for the weekend.

You’re just fitting the hob when the homeowner, a nice enough fella, makes himself a cup of tea and then springs it on you that he has made one for you too. Reluctantly you feel obliged to accept and then the guy wants to make small talk, this happened to me last week and this is how the conversation went: H (homeowner) M (me) H M H M

H M H M H M

“So how long have you been fitting kitchens then?”

“About 15 years now” “Enjoy it?”

“Yeah, it pays the bills” “What are your plans for the weekend?”

“I might be back here just to finish off in the morning and then I’ll take my son to footie in the afternoon” “Who do you watch?”

“He doesn’t watch, I watch him, he plays for his local team” “That’s nice, we’re a sporting family as well you know" “Actually, I had noticed all the darts trophies in your display cabinet” “Yeah, there’s a few aren’t there” (he says grinning) “Well you must be good mate cause I noticed that photo on the mantelpiece of you with Jocky Wilson”

Uncomfortable pause...

H “That’s not Jocky Wilson that’s my wife!”

There was no way back from there, I wished the ground had opened up. I never did like Jocky Flaming Wilson!

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Harmonique MD060

Sequel V TM006

UK TOWEL WARMERS & RADIATORS Vogue (UK) Ltd Strawberry Lane, Willenhall, West Midlands, WV13 3RS United Kingdom T: +44(0) 1902 387000 F: +44(0) 1902 387001 E: info@vogueuk.co.uk W: www.vogueuk.co.uk

Social Scene

Square peg, round hole!

Where's the milk?

Plumber's just come up short.

Before a 2 gang switch was invented.

Three steps to heaven.

An interesting pipe formation based on Thorpe Park's water flume ride.

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Social Scene

A fine example of the Lloyds Building architects early works.

This one's a 'top drawer' installation! ;o)

Nice to spend some quality time together.

Social scene ...

A few funny snippets from the world of social media

Let's hope the insurance is fully paid up!

Seen anything funny on the net? Follow us. Join us on our Social Networks www.ikbbi.org.uk

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Product Portfolio

Simpsons introduces its revolutionary SMART SCREEN™ You take your phone to the toilet so why not stay social in the shower? Simpsons’ latest fully integrated touch screen shower enclosure features pioneering new technology that allows users to get clean and stay online.

Perfect for Facebook stalking (guilty?) and keeping your Snapchat story updated 24/7, the SMART SCREEN™ is a must-have for Candy Crush addicts everywhere.

Featuring the ultimate surround sound system and shower handset microphone, the ingenious Karaoke app allows you to release your inner Tina Turner, whilst the built in HD camera features instant facial recognition – because who doesn’t want to FaceTime your Nan in the shower? www.simpsons-enclosures.co.uk 03458 738 840

Grange Design

Exclusively available in the UK via specialist distributor Grange Design is the new MB518 single column bath shower mixer with a choice of three spout shapes, designed by leading Italian brassware manufacturer, MGS. All the three models are manufactured from high-grade stainless steel for ultimate performance and durability. The different spouts are: MB516 Round spout, MB518 45° Spout and MB519 Square spout.

For general enquiries regarding Grange Design and its luxury c collection of MGS Stainless Steel Taps & Showers, please visit: www.mgsbathroomtaps.co.uk 01732 760 079

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The Finest Kitchens Deserve The Finest Food Storage Solutions.

Liebherr is the perfect choice for nocompromise cooling products in your kitchen projects, with an unrivalled range of sizes, options and finishes all featuring award-winning innovation.

• Built-in • Freestanding • Wine • Side-by-side • Designer Take a fresh look at the range of design options available to you only from Liebherr.

Liebherr-Great Britain Ltd Tel: 03330 147 888 sales@myliebherr.co.uk

A unique opportunity to support change iKBBI Corporate Membership The Institute of Kitchen, Bedroom & Bathroom Installers (iKBBI) represents the largest independent network of KBB installers in the UK* and is growing.

Government sanctioned and not-for-profit registered; the iKBBI is working on a number of exciting initiatives, to include foundation learning, apprenticeships and continual personal development as well as setting installation standards for the industry, provision of an independent inspectorate and support & mediation services.

To support these exciting initiatives, the institute welcomes Corporate Members for the first time as it celebrates its tenth anniversary. There is an attractive benefits package, including an opportunity to connect with thousands of installation professionals and a network of suppliers, distributors and retailers.

For more information, visit ikbbi-corporate.org or call Denise Mayell on 01375 659 524.

Be part of positive change and get behind our industry’s installation champion.

ikbbi-corporate.org officialikbbi

Product Portfolio

Perrin & Rowe announces the latest edition to its iconic Deco range.

The elegant Deco Single Lever Basin Mixer is an example of true craftsmanship which is characterised by its rich use of quality raw materials, bold geometric shape and lavish fine detailing. It is 100% UK manufactured and painstakingly hand-polished and assembled by Perrin & Rowe’s highly skilled craftsmen, each devoted to producing quality beyond measure.

The Deco bathroom collection draws its inspiration from the Art Deco era which is clearly demonstrated throughout this new basin tap design from the tap’s body to its pop-up waste; this classic design is finished off by its well-defined Deco inspired Single Lever.

Deco products are finished in chrome, nickel or pewter and personify the beauty that is associated with premium British bathroom design. www.perrinandrowe.co.uk

01708 526 361

Vogue (UK) Launches its new-look SUAVE Radiator, finished in Anthracite as part of its Premium Design Radiator Collection.

Crafted from high quality mild steel, SUAVE is available in white, or the new textured anthracite finish, as pictured. It has an optional magnetic towel bar, allowing endusers to heat their room as well as dry their towels.

Measuring 1800mm high with a width of 500mm and 85-110mm depth, SUAVE can be controlled by a contemporary classic Arne Valve (pictured) with new fixed wall brackets to enable concealment. It delivers a heat output of 669 Watts or 2281 Btu/hr.

Suitable for central heating systems, SUAVE is also available in dual fuel or sealed electric versions with a choice of controls, and is covered by Vogue (UK)’s newly extended Quality Assurance Guarantee of 15 years across all mild steel options. www.vogueuk.co.uk

01902 387 000

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Product Portfolio

Liebherr revolutionises refrigeration design with BluPerformance.

Liebherr has announced its most significant recent development in its refrigeration appliances with the introduction of its BluPerformance Premium* models.

Always setting the benchmark for the industry, Liebherr’s latest strides in energy efficiency sees it offering the highest ratings available with A+++, and even better A+++/-20%.

Liebherr has been able to achieve such incredible leaps forward in efficiency thanks to a complete rethinking of the appliance’s design and technology. The BluPerformance refrigerator’s compressor and condenser has been removed from the back, and is now compactly integrated into the base of the appliance. This pioneering development provides a much larger internal capacity for storing food, and also ensures the appliance is particularly quiet in operation. www.myliebherr.co.uk.

03330 147 888

V-ZUG launches a state-of-the-art built-in vacuum drawer Appliance manufacturer V-ZUG has launched its first vacuum drawer, making it easy for budding home cooks to prepare, cook and store food like the professionals.

Many chefs use vacuum drawers to shrink-wrap food and liquid in air-tight bags. By stopping the food from being affected by ambient air or humidity, it helps to preserve its flavour, moisture, texture and nutrients. This can help to reduce waste as food can last longer and it can be portioned and readied for cooking at a later time in individual sealed bags. These benefits can now also be enjoyed at home using the V-ZUG vacuum drawer.

Unlike freestanding appliances, this built-in vacuum drawer keeps worktops clear of clutter. It’s sleek, stylish and handle-less fascia means that it can integrate seamlessly into the kitchen. It can be installed practically anywhere including under the oven for a co-ordinated look. www.vzug.com

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0843 289 5759

WIN

an anthracite TIME towel rail worth £454!

The iKBBI Installer magazine has teamed up with leading British manufacturer and supplier of high quality designer radiators and towel rails, Aestus, to give away a brand new anthracite TIME towel rail worth £454, featured in its Designer Italian Collection

by Graziano.

TIME from Aestus is designed with cutting-edge 20mm square horizontal tubing, and is seen here in a sophisticated anthracite finish. Taking the drying of towels to a new level of style and design thanks to its generous hanging space, TIME guarantees to evoke a sense of luxury and indulgence.

Perfect for installation over a bath, large vanity unit or to become a working piece of art, TIME from Aestus presents high contemporary design: •

• •

• •

• •

Fuel type: closed circuit heating systems Composition: mild steel Tubing: 8x20mm square horizontal tubes (2 sets of 4) Finish: anthracite Dimensions: H341mm x W1200mm x D117mm Btu/hr: 1638 Watts: 480

For your chance to WIN Aestus’ new anthracite TIME towel rail, simply subscribe to the iKBBI Installer magazine by clicking the link below:

ENTER HERE Aestus-the home of distinguished radiators For further information on Aestus products & services Call 01902 387080, email info@aestus.co.uk or visit www.aestus.co.uk

Directory Associates & Supporters

Bathroom Manufacturers

www.vitra.co.uk Bathroom Retailer

www.bathstore.com Building Supplies

www.trade-point.co.uk Cabinet Fitters

www.blum.com Domestic Appliances

www.liebherr.co.uk

www.vzug.com

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Directory Insurance Services

www.ukspecialrisks.co.uk

Kitchen Furniture

Sinks & Taps

www.fitfrankefirst.co.uk Tile Sealant

is produced on behalf of the iKBBI by public relations, marketing, Vivid IV IVCN021 advertising and publishing specialists, Publicity Engineers Ltd.

Integral Collection v as featured on the Vivid

www.siematic.co.uk Power Tools

www.classic-marble.com

W

For all enquiries contact: rob@publicityengineers. com

Towel Warmers & Radiators

Integral Valve

Compression nu

VOGUE UK

www.festool.co.uk Price Comparison Services

Towel Warmers & Radiators www.vogueuk.co.uk www.vogueuk.co.uk Waste Management

Rob Nicholls

For advertising, advertorial, directory and promotional enquiries contact: carly@ publicityengineers.com

Vogue (UK) Limited, Strawberry Lane, Willenhall, West Midlands, WV13 3RS T+44 (0) 1902 387000 | F+44 (0) 1902 387001

Email - info@vogueuk.co.uk

www.insightdiy.co.uk PR & Advertising

www.publicityengineers.com Sanitaryware

www.hippowaste.co.uk Website Design

www.stressfreemedia.co.uk

Carly Evans

Work Surfaces

www.cdukltd.co.uk

www.perrinandrowe.co.uk

www.publicityengineers.com

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We’ve got your back Professional kitchen, bedroom or bathroom installer?

The Institute of Kitchen, Bedroom & Bathroom Installers (or iKBBI as we’re better known) is the UK’s first and only Government sanctioned and not-for-profit institute dedicated to KBB installation sector.

With over 3,500 accredited members nationally* we already represent the largest independent population of KBB installers in the UK … and we’re growing.

If you meet our entry criteria, support positive change and want to be part of an organisation that represents professionals in your industry, then visit our website for more information and apply online.

Alan Travers Member since 2007

Represents businesses registered with The Institute of Kitchen, Bedroom & Bathroom Installers, data captured May 2015

*

ikbbi.org.uk | 0845 519 2007 officialikbbi