THE IMPORTANCE OF KEEPING RECORDS AND CLEAR DOCUMENTATION!

Mr and Mrs James are standing to my left, leaning against the breakfast bar with their arms folded. The Showroom Manager is standing to my right, his hands clutching the worktop behind him, making his elbows bend outwards like a cowboy reaching for his six-shooters. This was deadlock, and I could see only one way to help them reach some kind of agreement about what they should do next.