BiKBBI The Installer Magazine Summer 2018

installer

Issue 14 - Summer 2018

the

magazine

BiKBBI SUPPORT B&Q CHANGES!

BiKBBI APPRENTICESHIP CENTRE GETS UNDERWAY

FREE 26 PAGE SHOWER SUPPLEMENT FROM PAGE 97 The official magazine of The British Institute of KBB Installation

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Xxxxxxxx Contents

04

B&Q: Changing times for retail installations

10

Apprenticeship centre opens

12 Charity Polar challenge 16 New sponsor: myappliances 18

04

B&Q CHANGING TIMES FOR RETAIL INSTALLERS

58

INDUSTRIAL SMARTPHONES

BiKBBI news

22 Changes to the institute 26

Industry news

31

Insurance matters

34

Sponsor news

60

AUSTRALIA FEATURE

38 Company profile: Aqualisa 44

Company profile: Wren Kitchens

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Member benefits

WREN KITCHENS: GROWING BUSINESS & INSTALLER TEAM

44

INSTALLER PROFILE

76

OUR SPONSORS

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BiKBBI NEWS

Welcome

52

On the surface ...

60

Company profile: Ideal Standard

67 Business & Marketing advice 76

Installer profile

82

New product launch from VitrA

84

Step by step

88

Equipment Advice

92

New product launch from Gira

94

Q&A

92

Financial advice

97

BONUS: 26 page shower supplement

126 Social scene And much more inside ...

Welcome ...

For one reason or another, the last 3 months have been possibly the busiest for the BiKBBI and most definitely for me personally, and it has nothing to do with the World Cup either!

Changes at B&Q, our Apprenticeship initiative, new staff, new systems, new members and our general continued growth has led to a slight delay in the publication of our magazine - so firstly, a huge apology for keeping you waiting!

Our attendance at KBB Birmingham in the spring certainly got the industry talking about installation. Some criticism born from our member research and a realisation from some that the industry skills shortage is biting, sparked furious debate, which despite some negativity, was overall positive. At least the industry has started the conversation on the topic of installation, a topic that was perhaps previously taboo.

So, what’s hot this summer (aside from the blistering heat we’re all enjoying)?

Well, it’s all of the above. I can certainly feel a changing tide for the industry, which is incredibly encouraging. Many viewing the B&Q Homefit closure as a negative for installations, but I can only see benefit, especially as the team in orange are viewing us as a credible solution for both the support of their (former) installer population, their staff and their future customers.

Finally, I just want to personally thank my team for their continued efforts. We’re growing at a staggering rate and the team are working harder than ever to meet demand. They’re an incredibly loyal bunch, for which the institute would not exist, so it’s worth both recognising and praising their continued service.

I also want to welcome Shayne O’Brien to the head office team. She’s already fast becoming an asset to our organisation, focusing on our inspection service and adding value across our expanding operations.

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So as you head off for your well-deserved summer break you can be assured that the institute is busy working for you and we can all look forward to an interesting and exciting few months ahead.

NEW SPONSOR! MYAPPLIANCES Damian Walters, BiKBBI CEO

OUR SPONSORS

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BiKBBI News

CHANGING TIMES FOR RETAIL INSTALLATIONS On the 7th June, with the World Cup about to kick off and many focusing on beer gardens and summer holidays, little did the industry know that one of the biggest retailers of kitchens and bathrooms was about to make some fairly dramatic changes that would affect so many.

Damian Walters, CEO BiKBBI

B&Q announced its intentions to change its future customer proposition, which would eventually lead to the closure of its Homefit department scheduled for December later this year.

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B&Q announced its intentions to change its future customer proposition, which would eventually lead to the closure of its Homefit department scheduled for December later this year. Homefit is the internal department responsible for kitchen and bathroom installation and the management of its 1,000+ sub-contracted specialist workforce.

the Southampton based retail giant from competitor Homebase (and before that MFI), assembled a highly experienced installation management team, but left the retailer over 2 years ago, with many of his team exiting thereafter. Some, perhaps, viewed that decision as the precursor for the changes we are now witnessing.

What’s clear is that the decision by B&Q, who is arguably the largest consumer supplier of K&B product in the UK, has sent ripples across the industry and has perhaps mirrored feelings by many, that installation is simply too complex for the retailer?

After all, retailers surely want to focus on what’s important right?

These changes were born from a desire to improve the customer experience and perhaps revert back to its focus on a Do-it-Yourself proposition. The retailer has said that installations participation was at around 10% of those who bought K&B product nationally, so it probably shouldn’t be too much of a surprise that they’re choosing to focus efforts on the bigger picture?

Whatever the driver for change, B&Q’s move has been more than brave, but BiKBBI CEO Damian Walters has said is many ways its’admirable’, “The industry has lacked innovation on the subject of installation and timing is therefore right for those in the game to perhaps think about new tactics and what’s truly important to their respective businesses?”

The department, which was also responsible for tens of thousands of kitchen and bathroom installations each year had seen many personnel changes to its senior team over recent years. Former head of the department Billy Quinn, who joined

Whilst B&Q has decided to change its proposition to a supply only one, many nationals are still operating the model and will no doubt benefit from those installers now looking to fill their order book. In fact, some of the nationals are not only still

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BiKBBI News

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BiKBBI News

Whilst B&Q has decided to change its proposition to a supply only one, many nationals are still operating the model and will no doubt benefit from those installers now looking to fill their order book.

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offering installation but are gearing up and enhancing their service with new models, technology and service propositions.

So, what do these nationals know?

Bathstore continue to grow its installation model, with the new man at the top Ian Herrett, formally Commercial & Business Development Director at B&Q, remaining supportive of its installation service.

Wren continue its pathway to massive growth and has invested heavily in an installation structure, driven by compliance and technology. “This is a business to keep a close eye on” said BiKBBI’s Damian Walters. “These guys are clear that installations form an integral part of their overall proposition and are serious about providing a great service to both

customers and installers” said Walters.

John Lewis Partnership, who has invested heavily in its new Home Solutions service, has also built a network of field management to enhance its installation offering and as expected, their focus on maintaining leading customer service has been backed up by some serious investment and intention.

Wickes have been vocal since B&Q’s announcement in June and is, as you would expect, welcoming of those involved in the changes – both installers and designers.

Homebase (formally Bunnings, formally Homebase, now Homebase … we think!) of course changed to a recommended installer model 2 years ago when the Australians descended. They introduced handwritten signs and barbecued

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BiKBBI News sausages whilst simultaneously swiftly withdrawing from a service lead proposition, much to the surprise of many.

But with the Australian’s now having returned down-under, with just the feint waft of burnt sausage in the car parks of its rebranded branches, perhaps the new broom will reconsider the recommissioning of what was a very popular and effective department?

So why are all these companies continuing to grow, whilst the biggest is actually ceasing its installation service?

“Well, B&Q is a very different beast to most of those aforementioned.

It has a rich heritage as the place to go for DIY and to be blunt, dominates the marketplace in this area. Its decision to change its business model is probably less surprising than when it first offered a ‘done-for-you service” said Walters recently.

The British Institute of Kitchen, Bedroom & Bathroom Installation can provide a bridge between the consumer, retailer, industry and the installers, a bridge that has been traditionally tough to cross. The team are here awaiting in readiness to help installers and is looking forward to hearing from you.

A new relationship demonstrates the importance of The British Institute Following a respectful period of consultation with its people, B&Q recently announced its changing relationship with The British Institute of Kitchen, Bedroom & Bathroom Installation, to include its support for those installers caught up in the changes.

From 23rd July, B&Q started signposting its customers to specialist advice and guidance from BiKBBI. This new move marked the start of a changed, but continued relationship between the team in orange and the institute.

B&Q’s assistance to customers now includes support within the stores

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BiKBBI News and via their website diy. com, driving their customers to BiKBBI for free advice and guidance on all things installations.

BiKBBI also provides a finda-member directory, which is due for a revamped relaunch in August, and those installers who were previously working directly with B&Q, have been welcomed into BiKBBI, who will be included within this online directory.

Head of Installations at B&Q, Mark Rigby, recently said in a communication to its installers: “We’re confident that our customers who are looking for an installer will use this free service and we believe that if you [installers] join the BiKBBI ‘find-amember’ service, it will help you to secure future work”.

BiKBBI, as well as working on education and standards, is also leading the way on installer compliance, with all members subject to initial and ongoing checks against a criterion that includes criminal records, financial, technical and health & safety validation.

Damian Walters said, “We’ve been delighted to support B&Q through these changes and more so that they have seen our help as an integral part of its own processes. It is clear to me that B&Q is focused on the provision of a great service to its customers, and whilst this will no longer include a managed installation service, it is still determined to provide customers with links to professional, compliant and experienced installation specialists.”

Damian added “B&Q’s consideration for installers has been really quite special.

Let’s face it, the team there could have turned the beast off, wished the installers all the best and walked away.

Instead, they’ve treated their sub-contracted workforce with great respect and have worked with us [BiKBBI] to ensure future opportunities for the installers are both explored and exhausted.”

Not only will BiKBBI be welcoming B&Q installers as independent members, it will also be working with the industry to connect these

installers with those retailers wanting the services from a national network of highly experienced installers.

BIKBBI announced that it will be holding a number of regional events in the autumn, inviting its Retail Installation Standards Partners to attend, along with its members, now over 5,500 in number!

So, whilst B&Q change direction, there is still a growing consumer desire for a ‘done-for-you’ service. This doesn’t mean the only option is that this service is bought by the consumer from the retailer, but clearly that is one of the options available to consumers looking for a beautiful new kitchen, bedroom or bathroom.

The British Institute of Kitchen, Bedroom & Bathroom Installation can provide a bridge between the consumer, retailer, industry and the installers, a bridge that has been traditionally tough to cross. The team are here awaiting in readiness to help installers and is looking forward to hearing from you. www.bikbbi.org.uk

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BiKBBI News

APPRENTICESHIP CENTRE OPEN FOR BUSINESS The Governments Apprenticeship Ambassador Stephen Metcalfe MP and BiKBBI CEO Damian Walters officially opened the UK’s first Institute Approved Training Centre at Prospects College of Advanced Technology (PROCAT) on Friday 6th July 2018.

Pictured at PROCAT, from left to right, Stephen Metcalfe MP (Apprenticeship Ambassador), Ros Parker (Principle at PROCAT), Damian Walters (CEO, BiKBBI) and Ian Rist (Head of Building & Construction at PROCAT) – The new training facility, located within the multimillion pound technical college in Basildon Essex is the first to have achieved BiKBBI approved status.

PROCAT will deliver the centres first Fitted Interiors Apprenticeship from September, a twoyear day release, level 2 apprenticeship that has been specifically designed for the kitchen, bedroom and bathroom installation industry. The apprenticeship will cover a number of technical competencies, in addition to business skills including customer service, digital marketing and health & safety.

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BiKBBI CEO Damian Walters said: “It’s with great pleasure to be working with PROCAT on the delivery of this Apprenticeship. Credit must go to the many people involved in creating the Standard, including The Furniture Makers Company, the now dissolved National Training Group, Occupational Awards Limited (OAL) and indeed the many contributors to the initiative over recent years.”

Damian went on to say: “The success of Apprenticeships is now in our collective hands.

It has the potential to change the future landscape of our industry for the better, replenishing the workforce from the bottom up. Equally, it has the potential to fail if

we don’t get behind it. The government are clear – use it or lose it.”

PROCAT are looking to connect with local employers, including South Essex based kitchen, bedroom and bathroom installers, and are actively engaging hundreds of school leavers to fill vacant positions. Those interested in the apprenticeship are invited to contact BiKBBI’s Education Officer Stephanie Gray (01268 412 457) for more information.

Damian concluded by saying: “It’s our time to shine, so let’s get behind this initiative and start the process of delivering much needed skills to our sector”.

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BiKBBI News

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BiKBBI News

CHARITY POLAR CHALLENGE NEXT ON THE AGENDA

As if scaling the world’s highest mountain (twice) wasn’t enough, BiKBBI CEO Damian Walters confirmed his next charity challenge – a solo crossing of Greenland’s infamous polar icecap in 2019. 

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BiKBBI News

Following the line of The Arctic Circle, this bold solo attempt will cover a distance of over 400 miles, crossing the icecap from East to West, using skis and pulling a 100kg sled.

In 1888 Fritjof Nansen completed the first traverse of Greenland on skis in an epic journey of hardship and discovery.

Nansen built large sleds for the journey which were the first of their type and required several men to haul them.

In October 2019, Adventurer Damian Walters is embarking on a ski traverse across the icy interior of Greenland.

The aim will be to cross the island from Tasiilaq/Kulusuk on the East Coast to Sondre Stromfjord on the West Coast, a distance of 435 miles, but unlike Nansen, Damian is planning a solo attempt, over a 34-day period.

The expedition will be flown by helicopter from Tasiilaq onto the ice cap at the beginning of the traverse and from there

Following the line of The Arctic Circle, this bold solo attempt will cover a distance of over 400 miles, crossing the icecap from East to West, using skis and pulling a 100kg sled!

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Anticipated temperatures will range between a bone-numbing –25°C to – 40°C, with arctic winter conditions including unpredictable high winds.

Damian will travel an average of around 20 miles each 8 hour day – setting up camp each night and fending for himself throughout.

Anticipated temperatures will range between a bone-numbing –25°C to – 40°C, with arctic winter conditions including unpredictable high winds.

Damian will be undertaking the expedition for a number of charities, aiming to continue his charity target of raising £500,000 over a decade. Details of which will be confirmed later this year.

Damian confirmed that he will be dedicating the crossing to Jack Jeffreys, a young family friend who lost his battle against Neuroblastoma, a rare cancer, in July at the age of just 4 – the same disease that ended the life of Bradley Lowery.

Damian is seeking corporate sponsorship – Anyone interested in supporting the expedition is invited to contact: nicole.mercer@bikbbi.org.uk

BiKBBI News

Damian will be dedicating the crossing to Jack Jeffreys, a young family friend who lost his battle against Neuroblastoma, a rare cancer, in July at the age of just 4.

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BiKBBI News

BiKBBI ANNOUNCES MYAPPLIANCES AS NEW SPONSOR The BiKBBI welcomes myappliances, a leading European manufacturer and retailer of domestic appliances, as its latest corporate sponsor.

Craig Taylor, Account Director, myappliances

The myappliances group was founded way back in 1947 and has manufacturing facilities in the EU and the Far East. It produces a staggering 1.7 million + cooker hoods per annum alone and is truly a leading global supplier of domestic kitchen appliances.

The sponsorship will provide some super benefits for BiKBBI’s members, including giving them access to discounted kitchen appliances with next day delivery direct to site.

Members will have access to trade accounts and will qualify for ongoing price promotions. There will be a strong focus on customer service as myappliances UK based head office will also support members with technical advice and guidance. ď‚š

"We are proud to become a corporate sponsor of the BiKBBI and are looking forward to working with a great organisation that works tirelessly to support the kitchen industry."

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BiKBBI News

Lynsey Easom, BiKBBI Membership Manager

“We are excited that myappliances has joined our portfolio of Corporate Sponsors as it is yet another great business that shares our ethos on highest installation standards."

Lynsey Easom, BiKBBI Membership Manager said “We are excited that myappliances has joined our portfolio of Corporate Sponsors as it is yet another great business that shares our ethos on highest installation standards.

Importantly, it promises to offer member benefits which is always a priority for us.

We look forward to sharing a long and mutually beneficial partnership.”

Speaking on behalf of myappliances, Account Director, Craig Taylor enthuses, “We are proud to become a corporate sponsor of the BIKBBI and are looking forward to working with a great organisation that works tirelessly to support the kitchen industry.

innovative appliances to the market at a competitive price point helping to ensure dream kitchens can be created within people’s budgets.

And to support the installer we offer a raft of benefits including; technical support, product knowledge, trade accounts to ease cash flow for qualifying installers, next day delivery service on appliances and from our offices in Yorkshire, we provide full customer service including repairs, spares parts and aftersales support.

Our 2 year labour and 5 year parts guarantee, gives both installer and their customers, complete piece of mind.” www.myappliances.co.uk

myappliances is a kitchen appliance retailer that constantly brings new

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BiKBBI News

THE BIKBBI APPOINTS HIGHLY QUALIFIED ALAN GRANT AS A REGIONAL BRAND AMBASSADOR. Alan will represent organisation in the South West Region, which is the second of three planned appointments. He is already familiar with the institute and its ethos as he has been working with the BiKBBI for a number of years as an Independent Inspector.

An experienced installation expert, Alan owns his own business in Plymouth, and is a current Installation Partner with IKEA. Importantly, Alan has both electrical & gas qualifications and has recently earned a Business Management Degree.

BiKBBI Communication Manager, Nicole Mercer comments, “We are delighted and proud of our latest appointment as Alan brings over 22 years of KBB experience to the team; furthermore, he is passionate about sharing and supporting the core pillars of the institute, in particular, professional standards and education.”

Commenting on his appointment, Alan said: “As an existing inspector for the organisation, I have witnessed unprecedented growth and the subsequent positive effect that the BiKBBI is having within the industry. I’m honoured to be playing an important role at the institute.”

He added, “The industry has been good to me over the last 20 years and this is a great opportunity for me to give something back and support the only organisation dedicated specifically to KBB installation here in the United Kingdom. It’s a unique opportunity to do something special, which is exactly what I plan to do.”

BiKBBI is in search for the third of three Regional Brand Ambassador appointments, with an opening in The North. For more information about this exciting vacancy, please visit the jobs page at: www.bikbbi.org.uk/jobs/ 18

COULD YOU BE THE INSTALLER OF THE YEAR?

Just think, what winning this award could do for your business! Interested? If so, then why not enter your company, or yourself, to be considered for this much sought-after accolade.

The award will be presented at the prestigious ek&bbusiness Awards & Review 2018 on the 29th November 2018 at the superb central London venue, The Brewery, Barbican, where hundreds of professionals and celebrities from throughout the KBB industry will gather to celebrate another fantastic year.

These awards always have a festive party feel to them and it is a fun occasion.

Awards will be presented to the best of the best, as selected by a distinguished judging panel including BiKBBI CEO, Damian Walters who says, “Someone has to win this award so why not you? Advertising that you are ‘Installer of the Year’ can increase business immeasurably so grab this unique opportunity to cement yourself and your business in kbb history.”

To enter or find out more, go to: www.bikbbi.org.uk/events/ekbbusinessawards-review-2018/

EXCLUSIVE DISCOUNT VOUCHER FOR BIKBBI MEMBERS USE CODE: BIKBBI25 AT CHECKOUT For a product brochure, trade enquiries or accounts email us

enquiries@myappliances.co.uk

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BiKBBI News

HAMILTON MOURNS THE PASSING OF FOUNDER, ROD HAMILTON Hamilton Litestat, which this year is celebrating 50 years since the company’s incorporation, sadly announces the death of its founder, Rod Hamilton at the age of 90, following a stroke.

Rod started as a commission agent selling electric shavers, smoothing irons and electric fires. A request to try selling a new piece of technology called a dimmer, when the first question was “what’s a dimmer”, led him into the field of switches, sockets and lighting controls with an ever-expanding choice of plate designs and finishes. For many years these came from the Italian firm, Frascio; a close relationship that built the fortunes of both companies.

From an initial base in the west of London he took the big step of moving the company to Mere in Wiltshire in 1984. This allowed expansion to serve not only the national market but also international demand and to build a brand known and respected for quality and choice. Gradually the need for a wider skill base led to a factory being established in Bristol where the bulk of the operation is now based.

Rod Hamilton and son, Ian Hamilton

Rod was still going into the firm at the age of 86, although much of the day to day running had moved into the hands of his son, Ian. Right to the end he would ask Ian, how’s business going?

Known as a tough businessman with native acumen, he, nevertheless, was also gregarious and generous, hospitable and humorous. One hell of a character, whose passing leaves a big gap!

THE LUCKY WINNER OF THE INSTALLER MAGAZINE’S SPRING ISSUE COMPETITION IS NEWCASTLE BASED, KEVIN SMITH OF SMITH TILE & STONE. Kevin wins £500 worth of Bushboard ‘Nuance’ wall bathroom wallpanelling.

‘Nuance’ is the cost efficient alternative to tiling. It’s six times faster to fit than ceramic wall tiles, Nuance panels are manufactured using a core that is 100 percent impervious to water. The panels can be used for

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walls, around the bath or basin, inside a shower enclosure or to create a true wet room. Because there is no need for trims, ‘Nuance’ panels present a sleek, seamless design that can pull the whole scheme together as they flow inconspicuously around internal and external corners

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BiKBBI News

CHANGES AT THE INSTITUTE As BiKBBI enters its 13th year since launch, the organisation has developed considerably.

From a standing start in 2006, it now represents nearly 6,000 installation businesses in the UK as well as a number of high profile retailers, suppliers, distributors and manufacturers.

With a growing network of members and changes within legislation that magnifies the importance of compliance, the organisation has had to review its systems and processes to keep up 22

with demand, traffic and added complexity.

As such, the management team have been working with an external IT provider to develop a bespoke administrative system that will allow the organisation to continue its growth and support those responsible for its delivery.

BiKBBI, CEO, Damian Walters states, “The new system will further strengthen security of our members information, with government grade encryption

to not only meet new GDPR legislation, but supersede the requirement based on the nature of information we hold.”

Compliance & Administrative Management System (CAMS): CAMS will be soft launched in August, most likely with a segmented number of members to begin with. In addition to offline testing, live testing will follow before the system is rolled out to all members nationally thereafter. 

BiKBBI News

Significant changes:

Benefits:

Membership pricing:

•

To coincide with the new member website launch, new and exciting benefits will be unveiled to members.

BiKBBI has worked incredibly hard to support its members with the way in which it prices membership. The organisation has increased its fees by just £24 in 13 years – well below inflation and despite a significant increase in costs, to include rent, rates and staff.

The system will issue new membership numbering and login details;

• Members will be able

to upload, view and

amend compliance documents; •

An Artificial Intelligence (AI) system will manage compliance notifications, helping members to stay both safe and compliant;

Access to information will be simplified, new commercial cost savers introduced, and an improved communications platform launched. A downloads portal will provide members with access to various documents and information to help strengthen their operation.

• Retailers will be able

to view their installers and

download compliance reporting; •

To protect the future of the organisation and to ensure we provide an efficient service to all stakeholders, there will be some changes to both the membership structure and pricing from

Members can amend information and change contact preferences;

• A new and enhanced

online Find-a-Member

directory will launch,

with Google mapping and

search engine optimisation; •

A new member’s website will include access to news, updates and commercial cost savers.

However, great news is that whilst fees will be increasing, the amount our members actually pay will decrease… yes, decrease!

BiKBBI has been approved by The Commissioners for HM Revenue & Customs, under section 344 of the Income Tax (Earnings & Pensions) Act 2003, for its members to

claim Income Tax Relief in respect of Annual Membership Subscriptions. This means that members will be entitled to a rebate from HMRC against their annual BiKBBI membership fee. This can be up to 50% of the fee, which means membership is effectively half price for most.

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Great news is that whilst fees will be increasing, the amount our members actually pay will decrease… yes, decrease!

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BiKBBI News

Current versus new pricing: SET UP FEE*

Paid in advance for New Applications only

DIRECT DEBIT SET UP FEE*

ANNUAL MEMBERSHIP 1 Installer

ANNUAL MEMBERSHIP* Additional Installers

MONTHLY COST BY DIRECT DEBIT Based on 1 Installer **

Currently

£0.00

£25.00

£175.00

£175.00

£19.10

From 1/9 ***

£50.00

£0.00

£200.00

£125.00

£20.00

* Fees excluding VAT (except Direct Debit calculation); ** Direct Debits were previously based on 11 monthly instalments - from 1/9/18 it will be 12 monthly instalments. *** New fees will not affect current members until their renewal date.

New pricing (& types) 2018/19: SET UP FEE*

Paid in advance for New Applications only

DIRECT DEBIT SET UP FEE*

ANNUAL MEMBERSHIP 1 Installer

ANNUAL MEMBERSHIP* Additional Installers

MONTHLY COST BY DIRECT DEBIT Based on 1 Installer **

Domestic

£50.00

£0.00

£200.00

£150.00**

£20.00

Commercial NEW

£50.00

£0.00

£100.00

£75.00**

£10.00

Engineer NEW

£50.00

£0.00

£100.00

£75.00**

£10.00

Apprentice NEW

FREE

NA

FREE

NA

NA

* Fees excluding VAT (except Direct Debit calculation); ** Additional discounts available to businesses registering more than 10 installers.

Ways to pay improved

via FuturePay by Worldpay.

Members currently pay for membership:

WorldPay is the leading payment processor in the UK, processing around 42% of all card transactions and is a global leader. Transactions are safe, secure and fully compliant, with no financial details being stored by BiKBBI. That’s good for us and our members!

● In advance, in full; or ●

By Monthly Direct Debit instalments.

This involves paperwork, the postal system and phone calls to the admin team. We appreciate that this really isn’t convenient to the modern installer.

From September 1st, all membership transactions will be

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To assist efficient administration and to help members manage payments and renewals, all payments - whether paid for in advance, or by monthly Direct

Debits – will be collected by WorldPay’s innovative payment solution.

If paying in advance, the initial fee will be collected and all future payments agreed for the annual anniversaries. Members still have full control and can cancel FuturePay at any time.

For those members choosing to pay for membership by monthly instalments, this will become a simple rolling collection process. www.bikbbi.org.uk

LIFETIME GUARANTEE

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Häfele is proud to offer a full Guarantee against the expected lifetime of its own brand product ranges. So now you can purchase from us knowing that should anything go wrong in future, we will replace the item in question for free.

To find out more about our Lifetime Guarantee, please visit www.hafele.co.uk/lifetimeguarantee

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Industry News

supplied by

CONSUMERS ‘ANXIOUS’ HIRING KITCHEN AND BATHROOM FITTERS

A new survey by consumer group Which? has found that plumbers, central heating engineers and electricians are the top three most trusted tradespeople, but noted that a quarter of consumers “feel anxious” when employing kitchen and bathroom fitters.

Of the 1,461 Which? members

who took part in the survey, 73% said they trust plumbers, while 75% said trust central heating engineers and 80% said they trust electricians. Conversely, builders, roofers and mechanics were named as the least trusted tradespeople.

The consumer group noted that “there appears to be a direct link between the amount of regulation around particular industries and how trusted they are by the public”, with electricians and central heating engineers requiring annual assessments and qualifications.

The survey’s participants said rogue traders, reliability and value for money are the biggest concerns they have when hiring tradespeople, with “tasks that require a large investment of time and money such as fitting new kitchens and bathrooms” increasing pressure to employ the right person.

The top worry among Which? members was tradespeople not turning up when agreed, while 55% said they were concerned about traders they hadn’t used before “doing a bad job”, and 45% were worried about being “ripped off or taken advantage of because of their own lack of technical knowledge”.

UK BATHROOM RETAIL MARKET SEES £235M SALES RISE New research by MTW Research has found that sales in the UK bathroom retail market have increased by £235m in the last six years, with the research outfit adding that a “new boost for full-service bathroom retailers” is likely from next year following the closure of B&Q’s Homefit installation services.

“The ‘traditional’ bathroom retailer excels at combining design, supply, install and post sales support as a ‘turn-key’ package,” said MTW Research Director Mark Waddy. “Other channels such as the sheds and internet-only retailers appear to be unable to compete with this level of excellence and are positioning themselves very differently as a result.”

The research firm also noted that “increasingly innovative bathroom products demanding closer integration between retailer and installer are also boosting opportunities” for the market, with “more technically complex products” and consumers specifying luxury features meaning that

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an “enhanced design and installation” service is required from retailers.

The report by MTW Research also found that a “softening of consumer demand” may result in a shift in product trends over the next few years.

However, it added that bathroom retailers appear to be “well-placed” to adapt, with 45% of the market reporting growth so far this year.

Other topics mentioned in MTW Research’s new report include Brexit scenarios, opportunities within multi-generational living and ‘techheavy’ bathrooms for the millennial generation, and a growth in the ‘showcase bathroom’ trend. To purchase the report, head to www. marketresearchreports.co.uk or call 08456 524324.

Industry News

supplied by

INDUSTRY CALLS FOR BETTER ANTISCALD EDUCATION FOLLOWING DEATH The Bathroom Manufacturers Association – BMA – and bathroom product manufacturer Inta have both called for better anti-scald education following the death of a 79-year-old Romford man who fell into a scalding hot bath.

According to the BMA, the man is believed to have fallen whilst showering and accidentally knocked the hot tap, which poured scalding water onto his leg. He was unable to get up and lay there for hours which led to a loss of fluid, resulting in kidney failure, the BMA added.

“This is another avoidable death reminding us all that it is a shocking fact that people die in the bathroom from scalding accidents,” said BMA CEO Yvonne Orgill, pictured left. “Scalding is deadly serious and the very young and the very old are the most vulnerable, as this case shows.

“This could so easily have been prevented with a relatively inexpensive bathroom product with a built-in thermostatic device,” she added. “Our campaign

Hot Water Burns Like Fire, which is supported

by Amanda Redman MBE, has been designed to educate the public about the dangers and we have been lobbing within the industry for the mandatory inclusion of anti-scald devices.”

Inta Director Stuart Gizzi, right, has urged installers to “make the safe choice when selecting and fitting bathroom products.

“Yet again we are talking about another avoidable death caused by scalding in a bathroom that could have – and should have – been equipped better and safer,” he said.

“Had that tap been fitted with an anti-scald device, this tragedy could have been prevented. A basic TMV2or TMV3-compliant valve costs no more than £40 – it is not expensive when you’re talking about the difference between life and death.”

He added: “I can’t reiterate enough how important the fitting of a TMV-approved fitting is. For years we have concentrated on educating the plumbing and heating industry about scalding but it’s clear that more still needs to be done.”

MAXTOP RAISES THE STAKES FOR ITS MAXTOP GEAR GAME Kitchen and bathroom surface manufacturer Maxtop Quartz has upped the stakes for its recently launched online game, MaxTop Gear, by offering the highest scorer a £1,000 voucher towards the cost of a Maxtop Quartz surface.

According to the company, the player who records the fastest lap time before the 31st May will win the voucher, which can be spent via the Quartz Made Simple store on Amazon.

“MaxTop Gear is a fine balance between providing respite for installers during their break, or whenever they have time to kill, without making it too time-consuming and ultimately, distracting,” said Maxtop Quartz managing director Stephen Moss.

“Because Maxtop is a unique surface, we wanted to create something that would match its uniqueness, rather than simply invest into other marketing tactics which may get missed in the busy marketplace.”

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Industry News

VOGUE (UK) WIN ‘BEST HEATING BRAND’ AT BKU AWARDS 2018 The UK’s largest British designer and manufacturer of premium radiators and towel warmers, Vogue (UK), wins big at this year’s Bathroom & Kitchen Update [BKU] Awards. Voted by industry peers as ‘Best Heating Brand’ this accolade is just reward for Vogue’s reputation and endurance in the kbb market spanning almost 30 years.

The event took place at the Towel Hotel, London on 21st June 2018 and was hosted by muchloved English comedian and actor, Hugh Dennis.

Unlike many other awards, BKU Award winners are not decided by a panel of experts, rather, winners are recognised on merit by votes from the industry at large. Secure online nominations are made and then voted on to produce five finalists in each category with the

SANIFLO MARKS 60TH ANNIVERSARY WITH INSTALLER COMPETITION Saniflo is celebrating the 60th anniversary of its macerator with a “unique” prize draw for installers, who can enter each time they purchase one of a range of domestic macerators until the 31st September 2018.

According to Saniflo, 28

its very first units were invented to provide extra WC facilities in apartment blocks in France six decades ago.

The company added that is has “become the generic term for macerators the same way Hoover has for vacuum cleaners”.

winner attracting the most votes overall!

The BKU Awards are designed to recognise retailers, brands, people and services that make the kbb sector great, with votes taken from an entire cross section of the kitchen and bathroom industry including retailers, manufacturers, and distributors.

Steve Birch, Sales Director at Vogue (UK) says “To be recognised by the very people who help build our business is truly rewarding. With such competition within the heating market, creating a point of difference and novel hook for our suppliers is key to our growth and retail success, and we pay tribute to all those who took the time to vote and ultimately, secure us the win as ‘Best Heating Brand’ for 2018.’’

To mark the occasion, Saniflo has put special stickers on the boxes of its Saniflo Up, Sanipro Up, Saniplus Up, Sanivite+, Sanishower+ and Sanispeed+ products explaining how to enter the prize draw and win cash prizes.

The prize draw

includes one prize of €6,000 as well as 10 €600 prizes and 100 €60 prizes. The product stickers will include a website URL and QR code to take installers to a dedicated web page to enter the competition, the winners of which will be drawn in October.

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Industry News

CARINA, PART OF CONTEMPORARY COLLECTION BY VOGUE (UK) Vogue (UK), emphasise practical living through its Carina Contemporary Towel Warmer: a keel-shaped design with natural camber and asymmetric styling.

A convenient dualpurpose solution, Carina epitomises modern heating design via the bold “D section” tubing, ample hanging space and practical top shelf!

Ideally suited in a family bathroom, en suite, cloakroom and even utility room thanks to its extra storage, Carina is wall-mounted for added flexibility and is available 1200mm high with an option of two widths: 500mm and 600mm.

Manufactured from Mild Steel and finished in Chrome, the Carina Towel Warmer is part of the Contemporary

Collection by Vogue (UK) and is supplied with a 15 year manufacturer’s guarantee.

Carina provides a heat output of up to 243/831 Watts/ BTU’s and is suitable for closed indirect systems, dual fuel and electric versions are also available making it a sustainable choice for both new build and retro-fit installation.

NEW WASHDAY WONDERS FROM AMICA Amica has launched top spec washing machines featuring impressive A+++ energy ratings and a host of family friendly features to deliver the perfect wash.

Steam Touch Adds a burst of steam on selected programmes, helping to remove stains and give fabrics a fresh scent and a soft finish.

Opti Dose Research says that most users either over or under dose on detergent. Opti Dose adds exactly the right amount based on the weight of the load, the level of soiling and the programme selected.

Self Clean Drum Modern detergents are designed to work at between 30-40°c good for the environment but it does 30

mean that grime from laundry can build up inside the drum causing an unpleasant odour. The self-clean feature refreshes the drum, removing lingering smells.

Add+ Allows washing to be added to the drum at various points in the cycle – perfect for stray socks etc that always seem to appear after the machine has started.

There are three A+++ machines featuring these impressive new systems. WMS714 takes a 7kg load, 1400 rpm spin, variable wash temperature, 16 programmes, Pause, Stain Level Selection, memory function, anti-allergenic wash, and a door lock. WMS 814 (PICTURED) is also A+++ rated but has 8kg capacity in addition to the programmes and features on the WMS714. Top of

the new range is the 9kg WMS914.

“This new collection means that Amica offers some of the most competitive home laundry products on the market,” comments Marketing Manager Steve Corbett. “The energy ratings are really impressive and features such as Opti Dose, Add+ and Steam Touch make these machines family friendly. Best of all they are easy to use – not always the case with machines that offer a lot of choices.”.

Insurance Matters

EMPLOYERS’ LIABILITY INSURANCE: WHAT’S RIGHT FOR APPRENTICES? Taking on an apprentice is a brave move for your business, but also a very savvy one. Employing someone young and training them into your line of work is a great way to staff up at low cost, and build your legacy with an enthusiastic new generation of workers.

Christopher Bates, Divisional Director, Corporate and Commercial Division, UIB Group.

In the long-term, getting the right employers’ liability insurance is a positive step toward protecting your business from the costs of unforeseen circumstances.

If any employee takes legal action against you, you’ll have access to a 24-hour legal helpline, cover for all health and safety law prosecution costs, and £250 compensation for each day you have to go to court.

It’s not without its risks, though, and that’s where we’re here to help. For anyone working for you, Employers’ liability insurance can be a legal requirement – it's also a major part of controlling your risk as you grow, safeguarding the business you’ve built and ensuring it lasts to pass on in the future.

The law: UK law is clear that every business employing staff must have employers’ liability insurance in place. The only exceptions are immediate family (including half-siblings, step-children and grandparents), and workers who are volunteering rather than working for you.

Informal or verbal contracts are no get-out.

If they’re subject to your supervision and control they are considered employees for legal purposes. This absolutely includes apprentices.

Once you have employees, including apprentices, you should look at putting employers’ liability insurance in place, covering a minimum of £5 million (UIB's policy covers £10 million as standard), provided by an authorised insurer. You can check an insurer's credentials on the Financial Conduct Authority (FCA)register.

Protecting your apprentice: Choosing the right insurance isn’t just about meeting legal requirements, it’s about protecting your team. These are the people who will represent, build and

develop your business, and you should take care of them, particularly younger, less experienced staff like apprentices.

Even under expert guidance, inexperienced workers can suffer accidents on the job. In fact, men aged 16-24 have a 40% higher chance of injury than those aged 45-54.

While there’s no substitute for supervision and attention, you can all be more confident in your work knowing that an insurance policy will cover compensation which your injured employee is legally entitled to and your legal costs associated with the claim.

Protecting your business: As employers’ liability insurance can be a legal requirement, there's also a real financial risk if you neglect your responsibilities. You can be fined up to £2,500 for each day you’re not properly covered. Your insurance certificate must also be easily accessible to your employees and an inspector. If you don’t have it ready to show it when asked you can be fined  £1,000.

In the long-term, getting the right employers’ liability insurance is a positive step toward protecting your business from the costs of unforeseen circumstances. If any employee takes legal action against you, you’ll have access to a 24-hour legal helpline, cover for all health and safety law prosecution costs, and £250 compensation for each day you have to go to court.

All of this means that you can approach your business goals fearlessly, taking on the tasks you can see while you’re safe in the knowledge that you’re covered against those you can’t. www.uibdirect.co.uk/bikbbi/ 31

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Company Profile

DIESEL 24, A BiKBBI PARTNER THAT OFFERS MEMBERS GENUINE BENEFITS Established in 2013, Diesel 24 is a family run business and is now one of the fastest growing fuel distributors in the country. Diesel 24 is an independent distributor for Shell, Esso, Texaco, UK Fuels and Key Fuels cards. The company is based in Scotland, Biand is proud to provide fuel management solutions for UK businesses. Diesel 24’s customer base ranges from small businesses operating a single van to larger companies with a fleet of HGVs. Regardless of the amount of fuel a business uses, the company has a fuel card fit for purpose.

The Diesel 24 team are experts in helping customers choose the right fuel solution for their businesses. They appreciate that no two businesses are alike and so the highly-trained team will help clients choose the right card option that meets their specific requirements.

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As an independent distributor for five major oil companies it means that it can provide full coverage across the UK fuel network and as such, can offer a tailored approach to any business’ needs. AllDiesel 24 customers are given a dedicated point of contact any fuelcard requirements or questions, including anything from providing full information on network availability, to handling invoice and account queries.

Much of a client’s account can be managed through the businesses online Account Manager, where all transactions and invoices can be viewed and downloaded.

The BiKBBI has formed a partnership with Diesel 24 to offer its members tangible benefits and the team says that it looks forward to continuing its special relationship with the institute and its members into the future.

Sponsor News

AQUALISA AWARDS ITS WINNER OF ‘WIN A VAN’

To celebrate its 40th birthday, Aqualisa gave installers the chance to win a new Renault Kangoo Business van worth nearly £15,000 by registering the purchase of a qualifying Aqualisa smart shower product online. Paul Phillips, owner of I Do Plumbing was the lucky winner to be presented with the prize after being randomly drawn from the many customers who registered a purchase.

A small family run business, I Do Plumbing was formed in 2006

by Paul who has over 25 years’ experience specialising in both domestic and industrial plumbing and heating.

“I often install Aqualisa showers, in particular the QuartzTM range which I have worked with a lot - I even have one in my own home,”

commented Paul. “The after service at Aqualisa is great and the warrantees available are also excellent. Aqualisa showers are what we call ‘fit and forget’ products - they are never any trouble after installation.”

On his win Paul commented: “I never thought I would win something like this – it’s really exciting. I have two company vans at the moment but the lease on one is shortly coming to an end so this couldn’t have come at a better time. It’s great to have a new addition to the fleet.”

Paul bought the lucky shower from Brian Ellery, owner of Perrys Bathrooms - an independent, family run bathroom showroom that’s been in Beckenham since 1951. On Paul’s success Brian commented: “It is great to hear that a local installer has won the

competition. I had the poster up in my shop and encouraged him to enter so I’m delighted that he was successful.

“Aqualisa showers are the only showers I recommend – as a brand they have been around for years and they specialise in showers so they’re the experts.

The products are always easy to install, the customer service is good and the company’s warrantees include labour which is ideal.”

Diane Taylor, Customer Service Manager at Aqualisa commented: “The response to the ‘Win a Van’ competition has been fantastic.

We were thrilled to give Paul his prize and a tour of our head office and factory. We hope that he can put the van to good use and that it will help his business prosper.”

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Sponsor News

VitrA APPOINTS DIGITAL MARKETING EXECUTIVE Rebecca Slater has joined bathroom manufacturer VitrA UK to spearhead online, social, and digital media campaigns for the UK and globally.

Rebecca who previously managed pan-European campaigns for companies in the legal sector brings a considerable breadth of experience in creating dynamic, meaningful and relevant messaging for both b2b and consumer audiences.

Rebecca explains, "The opportunity to be a pivotal part of a company with so much to say is exciting. Whether it's updates

about VitrA's award-winning designers, the remarkable products they create, VitrA's astonishing environmental credentials or the amazing array of events the company hosts, sponsors or attends - there is plenty to share."

Margaret Talbot marketing manager for VitrA says "We are thrilled that Becky has joined us at this exciting time. She brings attuned knowledge that will ensure VitrA leads with appropriate, useful, and inspiring content.’.

MOORES HAS WON THE MANUFACTURING INDUSTRY SECTOR AWARD FROM THE ROYAL SOCIETY FOR THE PREVENTION OF ACCIDENTS (ROSPA).

Moores was announced as the winner of the manufacturing industry sector at a ceremony held at the Hilton Birmingham Metropole Hotel. The company received an engraved Salver which will proudly sit alongside 17 previous Awards from RoSPA at its headquarters in Wetherby.

Steve Parkin, CEO of Moores comments: “The RoSPA Manufacturing Industry Sector Award is recognition of the hard work and dedication of all our employees at Moores Furniture Group. Employee engagement is the key to Moores’ success in driving health and safety 36

excellence forward today and in the future.

“The RoSPA sector awards scheme provides Moores with the opportunity to demonstrate how collaboration, personal responsibility and simplification of process, through continuous

improvement, reduces risk and prevents harm.

“Winning the Manufacturing Industry Sector Award is a significant milestone in our Health and Safety journey and one that we are extremely proud to have achieved.”

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Company Profile

A PIONEER IN SHOWER TECHNOLOGY For over 40 years, Aqualisa has been one of the UK’s leading shower innovators. The company manufactures a wide range of electric, mixer and smart showers for the domestic and commercial market. Based in Westerham, Kent, all of Aqualisa’s products are designed and manufactured in Britain – with each element rigorously quality checked throughout the production process.

A previous winner of the Queen’s Award for Innovation, Aqualisa is a pioneer in shower technology. Back in 1977 the company’s founder, Derek Goldsmith invented the first bi-metallic coil, a new way to ensure water flowing from a shower remains at optimum pressure and a consistent temperature - revolutionising the showering experience. 

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Company Profile

Aqualisa is founded on one simple belief: A great day starts with a great shower and offers over 20 different, constantly evolving, shower ranges that include mixer, electric and smart products to suit any application or requirement.

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Company Profile In 2001, Aqualisa launched the UK’s first digital shower, the Quartz™ range, a precursor to today’s smart showers. To this day, it remains one of the bestselling digital/smart showers in the market, with around 700,000 units sold since its launch.

Mixer and Electric Aqualisa is founded on one simple belief: A great day starts with a great shower and offers over 20 different, constantly evolving, shower ranges that include mixer, electric and smart products to suit any application or requirement.

Aqualisa’s Midas™ is a popular traditional mixer range. This product is made from high-quality materials and has all-brass valves, with a sleek appearance and a performance to match.

It also possesses many

Smart showers check the water temperature 10 times per second to ensure constant, accurate temperatures

family-friendly features including safe touch controls, a temperature override button and a pinch grip slider for simple head height adjustment.

Aqualisa’s Quartz™ Electric range is a perfect modern solution for any bathroom.

With a stylish design, the product is economicallyefficient, as water is only heated as required with no demand on stored hot water.

Smart Showers: A Closer Look In 2017, Aqualisa evolved its Quartz™ digital range - first launched in 2001 with the introduction of the revolutionary Q™ Smart shower range, incorporating an improved smart valve to ensure quick and simple installation.

With Q™ Smart, the water blending valve and control are separate. And since the smart valve is no larger than a shoe box it can be located in the loft, airing cupboard or even under a bath, making it easy to install and access for maintenance. Less pipework and no valve to bury means smart showers can be installed quickly and easily with minimum disruption.

Smart showers have all the features of conventional thermostatic mixer showers but with additional smart benefits. Smart showers check the water temperature 10 times per second to ensure constant, accurate temperatures and they

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Company Profile

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Company Profile include safety features such as an automatic shut-off function to guarantee users will be safe, should their hot or cold water supplies unexpectedly fail. There is also the reassurance of a pre-selected maximum temperature.

Smart showers and the Aqualisa’s Q™ in particular, also provide the enduser with a personalised experience, placing them in complete control. The Aqualisa Q™ can be controlled using a remote control from up to 10 metres away, ensuring that the shower has reached the perfect temperature just as the end-user steps in. Users can also choose from a range of pre-set experiences such as ‘Eco’, ‘Sport’ and ‘Family’, as well as the option to create and save their own showering experiences with unique combinations of temperature, outlet, flow and duration.

Highly water-efficient, Aqualisa’s Q™ is perfect for the eco-conscious homeowner. The product allows users to set a digital timer for their shower, an easy way to achieve water savings. With the ‘Eco’ mode, water output is reduced by 33%, while the ‘Water Save’ function automatically reduces the water output when the user is 0.5 metres away from the controller’s Proximity Sensor – but crucially continues normal water flow when the user steps back towards the QTM shower controller.  42

Company Profile

Training The installer plays a central role in product specification, with a third of new bathrooms influenced by them. As such, Aqualisa invests heavily in training, offering free courses across the UK. Training is hands on, providing best practice advice as well as hints and tips for a fast, successful installation. There are two types of training seminars available; smart (digital) seminars and mixer seminars which include electric shower ranges.

Aqualisa’s main training centre, based at its headquarters in Westerham, Kent has a fully functioning showroom to guide installers through its full range of products, arming them with the knowledge to recommend the best product to suit their customer’s needs.

Aqualisa also provides free training at colleges for Level 3 students.

Proud to support the next generation of plumbers, Aqualisa also provides free training at colleges for Level 3 students.

These sessions cover mixer, smart and electric showers. In addition, Aqualisa offers further support by providing demonstration equipment.

The company has also recently launched a set of easy-to-follow smart installation videos, available on its website and Facebook page.

These short, simple videos are ideal for any installer who may need a helping hand; including an overview of how smart showers work, plus easy to follow step-by-step guides for the Aqualisa Quartz and QTM ranges, the smart valve and bath fillers.

Aqualisa Installer Club Open to experienced, professional installers, the Aqualisa Installer Club provides a wealth of benefits to reward loyal installers.

Members can benefit from expert product training, early access to new products, exclusive promotions and discounts on selected spares and accessories.

For those who attend a training seminar, further benefits of the membership are available; including a free online profile to promote their services plus access to Aqualisa’s ‘Fit & Earn’ rewards scheme. www.aqualisa.co.uk

The Aqualisa Installer Club provides a wealth of benefits to reward loyal installers.

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Company Profile

WREN KITCHENS: GROWING ITS BUSINESS AND ITS INSTALLER TEAM In less than ten years, Wren Kitchens has grown from a standing start to become one of the UK’s leading Kitchen Retailers with 70 showrooms nationwide and has supplied over £1 billion pounds worth of kitchens in the last three years alone.

Wren Kitchens Fleet

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Every high-quality kitchens is manufactured

by Wren across its three state-of-the-art Yorkshire and Lincolnshire-based factories using the latest production technologies and kitchens are delivered fully assembled including all doors, drawers, wirework 

Company Profile and baskets using Wren’s own lorries meaning they cut out all middlemen and pass the savings on to the customer.

The company states that it has created the largest kitchen collection in the UK. The Infinity Collection offers millions of combinations through a choice of 25 frontal styles such as the Shaker and Handleless ranges as well as the striking modern Milano - in over a thousand sizes with unit widths available in 50mm increments. There’s 700 feature units with options such as open shelves, cook’s tables, dressers and pet beds.

When you add countless combinations of worktops, sinks, taps and handles into the

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'Kitchens are delivered fully assembled including all doors, drawers, wirework and baskets using Wren’s own lorries meaning they cut out all middlemen and pass the savings on to the customer.'

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Company Profile Wren Kitchens, Barton-upon-Humber

Wren Kitchens manufacturing facility

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Company Profile equation, the result is a kitchen unique to the customer and their installers.

Wren Kitchens, Swindon Showroom

The business has grown on the back of recommendations from many thousands of satisfied customers. Independent review sites such as Trustpilot and Google show that Wren Kitchens has one of the highest satisfaction ratings of any kitchen retailer with a satisfaction score of 96% in the last 12 months.

The Telegraph recognised the business as the fastest growing retailer on the high street and The Sunday Times ranked Wren 23rd in its Top Track 250 saying: “Wren Kitchens founded in 2009 is growing rapidly with sales of kitchens in 2017 totaling 406 million.The Wren Kitchens team has grown to 4,000 people - a number that’s getting bigger every day. It is ranked as one of the 50 best places to work in the UK, according to job site Glassdoor.

The company has showrooms nationwide from Aberdeen in Scotland to Poole in Dorset. New locations in the pipeline include Derby, Rushden Lakes in Northamptonshire, Cambridge, Basingstoke, Ayr and Plymouth all set to open in the second half of 2018.

Every showroom is filled with the latest ranges and inspirational designs. There’s cutting-edge technology on display everywhere - from new virtual reality suites which are being introduced into showrooms across the country to the market leading 3D planning software used by Kitchen Designers to create inspirational kitchens that work.

There’s also innovative comparison bays where the company’s units are displayed against like-for-like competitor units, highlighting the ‘Wren Difference.’

Customers can see and touch the whole Infinity Collection as well as worktops, appliances, taps, sinks and tiles.

Wren Kitchens has always embraced the latest technology, for example, to create its Infinity Collection, it invested over £80 million

'Trustpilot and Google show that Wren Kitchens has one of the highest satisfaction ratings of any kitchen retailer with a satisfaction score of 96% in the last 12 months.'

in manufacturing and more than 35,000 hours on research and development. Its factories were re-configured to produce new bespoke feature units and colours and a third manufacturing facility was created with an additional 1,000,000 sq ft. Inside the factories, state-of-the-art robot paint technology is paired with hand spraying for the best finish.

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Company Profile Keeping clients happy with exceptional customer service and quality standards is Wren Kitchens’ top priorities and subsequently, it is the only company that have been awarded FIRA Gold for both product and installation. This is why the company only works with professional installers who share its values and commitment to its customers.

It is a requirement for Wren Approved Installers to be members of the BiKBBI and each needs to demonstrate that they meet the BiKBBI’s exacting criterion for installation quality and service, both during its installer recruitment process and while they’re representing Wren in the field. During the recruitment process, details of potential installers are forwarded to the BiKBBI to check its database for any previous record of installer membership. If the installers are not already members of the BiKBBI, they’ll be sent the documents apply for membership.

This process helps Wren to vet installers because in order to meet the requirements to become a member of BiKBBI, the installer has to complete DBS and compliance documentation. The company now has over 800 Wren Approved Installers and provides a complete support system from Field Installation Managers who oversee them to every installer being provided their own personal iPad and custom Wren app free of charge which assists documentation, project management, pre-fits, sign off, payments and much more. The company also pay for FIRA gold standard so their installers don’t have to.

The company is still committed to growth and has an increasing need for top quality installers as more showrooms open and more customers choose Wren Kitchens to create, deliver and install their dream kitchen. The management are convinced that it’s a ‘win-win-win’ for Wren Kitchens, its customers and its approved Installers. www.wrenkitchens.com

The company is still committed to growth and has an increasing need for top quality installers as more showrooms open and more customers choose Wren Kitchens to create, deliver and install their dream kitchen.

The management are convinced that it’s a ‘winwin-win’ for Wren Kitchens, its customers and its Approved Installers.

Wren Kitchens Showroom

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Company Profile

Infinity Plus Milano Contour and Shaker in Lagoon, Glacier and Gullwing, Wren Kitchens

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Member Benefits

DRIVING GROWTH FOR BiKBBI INSTALLERS Worldpay is the UK’s leading payments processor, trusted by over 300,000 small businesses. The company wants to help businesses grow by enabling them to take payments securely and reliably instore, online and on the move.

Which is why Worldpay is delighted to announce a new partnership with the British Institute of Kitchen, Bedroom & Bathroom Installation (BiKBBI) which will give the business an opportunity to support even more of these hard-working businesses.

A mark of quality BiKBBI accreditation helps its 5,500+ installer members connect with fellow professionals and most importantly prove their credentials to prospective customers.

KBB installers and other SMBs may also benefit from Worldpay’s:

The institute’s decision to join payments leader Worldpay for both merchant acquiring and payment processing services is testament to Worldpay’s global reputation as a leading payments technology company with unique capability to power global integrated omnicommerce. Its nationwide reach, high customer service levels and single point of contact were all instrumental in the institute’s decision.

Virtual Terminal: a web-based system allowing merchants to accept card payments over the phone. It comes with real-time reporting to help manage your business and risk management to tackle fraud.

Driving value

Flexible pricing: growing KBB installation businesses with reliable monthly payment volumes may benefit most from our new Simplicity price plan.

It’s simple and transparent, with all standard charges rolled up into one acquiring fee . Those businesses with a high annual turnover of over £300,000 may prefer Worldpay’s Custom plan: a combination of regular monthly fees and varying transaction charges based on business volume and card profile.

Worldpay is always looking to add value for the businesses it serves. One of the main ways it achieves this is by offering robust, innovative point of sale (POS) platforms to meet the diverse needs of this market. The UK is increasingly a card-based society, with cash payments eclipsed for the first time last year. That makes accepting cards an important requirement for small businesses like KBB installers looking to maximise their takings.

Worldpay provides a range of card-based POS offerings to help drive growth through payments. Its MOVE5000 terminal is particularly useful for tradespeople on-the-move, as it allows them to take payments wherever the customer is. It means payments can be taken

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there and then: no more hassle waiting for an invoice or cheque.

This can generate improvements to both cashflow and customer satisfaction.

Pay By Link: an easy-to-use portal-based system allowing businesses to take secure online payments without the need for a website, by emailing simple payment links to customers.

The team at Worldpay says that its looking forward to driving success for BiKBBI members, just as it has for countless businesses up and down the country. To find out more on the benefits Worldpay can offer your company, visit its website or get in touch today. www.worldpay.com/uk

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On the Surface

GRANITE OR QUARTZ …

WHICH SIDE ARE YOU ON? Yorkshire based fabricator and BiKBBI Installations Standards Partner Sheridan is an expert in work surfaces and materials.

Recently, the company’s entire one hundred strong field installation teams became members of the institute.

This issue brings you the first of a series of informative features that will bring you completely up to speed with all you need to know about worksurfaces

This is a golden era for anyone specifying worktops as there are so many options to choose from. Designers now have an abundance of possibilities, ranging in cost from laminates to Sintered Stone and Ceramics. Here, we look at 2 of the most popular solid surface options currently available; Granite and Quartz. Both offer a multitude of colours and designs and are equally at home in either traditional or contemporary designs.

Similar in appearance, Quartz and Granite are both very popular materials for use as worksurfaces. Slabs are manufactured into worktops by using the same manufacturing processes, utilising both machinery and traditional hand skills. They also have similar performance characteristics except in three specific areas.

1.

Granite is a completely natural coarsegrained igneous rock with a crystalline structure formed from slowly cooling volcanic magma under extreme pressure deep in the earth’s crust. The wildly differing appearance of many Granites is due to differences in the size and composition of its crystalline structure, varying from the deepest almost pure black to something with the appearance of the bed of a winding stream or river complete with stones, weed, mud and sand.

Black veined

2.

Quartz is man-made from 93% quartz crystals, crushed glass and/or mirror (in some colours) and 7% resin to bond it into a whole. The slabs are polished in the same way as granite by using abrasive polishing wheels (similar to polishing gem stones), with

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On the Surface

Granite Kitchen

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On the Surface no separate coating or protective layer. Its appearance usually mimics Granites in all its variety but can also be produced in many bright colours. Present ongoing developments centre around more closely imitating granites with an emphasis on “veined” finishes.

3.

All Granites are porous and require sealing throughout the manufacturing process, when finishing an installation and then again as a part of regular maintenance throughout the life of the installed product.

4.

Quartz is completely impervious and does not require any sealing.

5.

Both Granite and Quartz are extremely hard and durable, but Quartz is more easily scratched with very hard and sharp edges (it is usually the resin content on the surface that is susceptible because it is not as hard as the quartz content).

6.

Quartz is more resistant to marking and damage from harsh chemicals than granite which is particularly prone to acid attack in all forms (i.e. some fruit juices, limescale remover, oven cleaner, paint stripper) which will first attack the sealant and then can dissolve the surface layers of the granite.

Marquina slab

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Some of the latest designs of quartz are so realistic that they very closely resemble the veined granite that they are based upon, however, the colours will be very much more consistent even when the veined design still varies as much as the natural product. Quartz is batch sensitive in that each manufacturing consignment of material is not quite the same as others but within each it is very consistent.

Conversely, every slab (or ‘scant’ as it is called in the trade) of granite is different, with some granites having a strong noticeable variance, but this is the inherent beauty of this natural material as no two installations are the same, making each customer’s kitchen truly unique.

Quartz is becoming ever more popular with the vast variety of colours and patterns available. Its consistency in colour and variety of thicknesses make this a great choice in any kitchen. This said, there is still a huge market for granites as the slab variations and unique patterns are still highly desirable and can be very opulent.

So which product is best?

Its quote a personal choice so I’ll let you decide… www.sheridan-uk.com

Eternal Calacatta Classic

Silver Paradiso slab

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Product Launch

ADD SOME EXTRA SPARKLE TO YOUR CUSTOMER’S KITCHENS WITH FRANKE’S NEW SUPER METALLIC SINKS Fragranite was pioneered

by Franke and contains 80% granite to form a unique material with a subtle sheen that is warm to the touch. The premiumquality Fragranite material is tough, durable and germ, scratch, impact, stain and heat resistant, all backed by a 50-year guarantee. It features Sanitized® antibacterial protection which is proven to reduce bacteria and microbe growth by 99%.

The Fresno range has a contemporary design with sleek lines and tight radius corners in four colours of Copper Gold, Copper Grey, Lunar Grey and Sterling Silver, each enhanced with metallic particles to give a subtle sparkly lustre that adds to their luxury appeal.

The Fresno measures 860 x 458mm, fits a 900mm cabinet and is fully reversible for added flexibility. As an undermount, it can be combined with a wide range of worksurface materials such as natural stone, quartz or solid surface to create a look that is modern and pared back.

'The premiumquality Fragranite material is tough, durable and germ, scratch, impact, stain and heat resistant, all backed by a 50year guarantee.'

It features an extra-large 500 x 425mm bowl with a generous bowl depth of 215mm. A rubber wood chopping board and Rollamat are supplied with the sink, and a stainless steel strainer bowl is available separately, creating a highly practical yet stylish work station for prepping, soaking, washing and rinsing.

The premium-quality Fragranite material is tough, durable and germ, scratch, impact, stain and heat resistant, all backed by a 50-year guarantee. It features Sanitized® antibacterial protection which is proven to reduce bacteria and microbe growth by 99%. www.franke.co.uk

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xxxxxx

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Communications

THE CAT S61: ONE OF THE MOST VERSATILE INDUSTRIAL SMARTPHONES AROUND? CAT smartphones are the ultra-resistant devices of your dreams. Designed to be waterproof, drop proof, and even dust resistant, this group of industrial smartphones are manufactured and sold by the Bullitt Group, under the license of Caterpillar Inc. Intended to take the nightmarish aspects, such as accidental dropping or shocks, out of everyday smartphone use, CAT phones are the top choice for individuals after a more rugged and long-lasting device. They are now produced with the Android operating system, and possess standard smartphone features and accessories.

Among this line of industrial smartphones, the CAT S61 is the latest in a long line of superior hardware technology. Expected to release at the second quarter of 2018, this blog will take a look at whether this phone is set to be one of the most versatile of its kind.

Durability As is the case for most phones of this type and range, the CAT S61 is the epitome of durability – more so than its less-refined predecessors. With a tougher 58

(waterproof up to 3 metres for 60 minutes). Expected to come equipped with a reinforced aluminium frame, the phone is sure to provide users with the confidence that it can withstand quite a few shocks – even a 1.8 meter drops onto concrete. The back panel also comes with a rugged and textured surface and increased a user’s grip, preventing the most unnecessary and trivial accidents.

Functionality

CAT phones are the top choice for individuals after a more rugged and long-lasting device. They are now produced with the Android operating system, and possess standard smartphone features and accessories. and sturdier chassis, the S61 comes with a layered Gorilla Glass 5, rubber flaps, and is also set to perform better in terms of waterproof capabilities

Laser projector The CAT S61 packs in some super cool features – even when compared to similar industrial smartphones. Among the most talked-about additions, the futuristic laser projector is a standout – used for area and distance measuring purposes.

While the laser can only shoot up to around 10 metres with accuracy dropping thereafter, it’s nonetheless a boastworthy feature to have on your smartphone.

Sensory features Another seriously impressive feature is its Volatile Organic Compound (VOC) sensor, which actually tests the air quality around a specific radius. This is

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Communications a very important capability for industrial workers or anyone whose workstation can prove to be dangerous and volatile from time to time. Using a preinstalled app, the sensor will tell you if the air quality around you is excellent, good, moderate, poor, or unhealthy. While it won’t be able to tell you what’s exactly causing the drop in quality, it is, nonetheless, a useful feature for many industrial workers.

Image/video capturing Moreover, the CAT S61 also comes in with a FLIR thermal image camera. While this isn’t a new feature by any means, it is the proud owner of an improved sensory range between -20°C and 400°C. This is a significant improvement from its previous ceiling of 120°C. Image resolution has also been sharpened, with images and objects better defined than before. The app also supports a livestream option to Facebook, increasing its functionality exponentially.

Given these features, it’s clear that this may not be the best choice for everyday, Instagram influencer type photography.

it is, however, a perfect choice for hardcore adventurists, who travel to extreme environments frequently.

Display and processor Boasting an impressive 5.2 inch 1080p display, the CAT S61 provides users with ample screen surface for just about every function Android offers.

The smartphone also features extra brightness, glove mode, wet finger mode, as well as additional buttons to help take pictures underwater.

Its internal system is powered by the Qualcomm Snapdragon

630, with a processor boasting of 2.2 GHz and a 4GB RAM. With a storage of 64GB and an added microSD slot for further storage capacity, it provides purchasers with ample space to store up necessary data, without the need to constantly delete important images and files off their phone. If you’re someone who’s particularly concerned about battery usage, the S61 battery is also capable of being charged quickly, with its Qualcomm Quick Charge 4.0 feature.

Key Takeaways Given the features set out above, it’s clear that the CAT S61 is, by far, the most superior of the industrial smartphones (soon to be) available on the market. While its price point of approximately $999 may not make it a phone for just about everyone, it’s probably not designed for mass use anyway. Its combined features of enhanced durability, solid display and processor, as well as its host of other seriously sci-fi features, renders it the most versatile of CAT smartphones available on the market. www.newwayinternational.co.uk 59

Company Profile

IDEAL STANDARD: BRINGING THE BEST IN BATHROOM EXPERTISE AND TECHNOLOGY A STORY OF DESIGN EXCELLENCE Ideal Standard is one of the most recognised and respected bathroom brands in the United Kingdom.

Consistently at the forefront of industry innovation, the company was founded on the philosophy of producing exceptional quality sanitaryware. This essence has always been at the core of the business and continues to drive product development forward.

Ideal Standard acquired renowned bathroom manufacturer Armitage Shanks in the 1990s and since then has been building on the brand’s reputation and market presence. In the UK, Ideal Standard is headquartered in KingstonUpon-Hull in East Yorkshire, with their ceramics manufacturing located in Armitage, Staffordshire. The company has more than two centuries of experience creating industry leading bathroom products. It prides itself on combining the best materials with expert craftmanship, ensuring that each solution leaving 60

its factories’ doors, is ultrareliable, of the highest quality, and aesthetically pleasing.

Together, Armitage Shanks and Ideal Standard deliver innovative bathroom solutions to a broad spectrum of environments.

In the healthcare sector, Armitage Shanks products, such as the Contour 21+ ceramic and Markwik 21+ brassware solutions use the latest anti-microbial technology minimise the risk of infection in healthcare estates, delivering the highest level of hygiene in

UK hospitals. Both products have been designed with the installer in mind, and feature mechanics which make them extremely easy to fit and maintain.

Ideal Standard is proud that its products are built to help make the lives of installers in all sectors easier. By continually producing awardwinning products which are renowned for quality, efficiency and dependability, the company endeavours to support installers in exceeding their own customers’ expectations.

Ideal Standard is proud that its products are built to help make the lives of installers in all sectors easier. By continually producing award-winning products which are renowned for quality, efficiency and dependability, the company endeavours to support installers in exceeding their own customers’ expectations.

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Company Profile

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Company Profile AWARD-WINNING DESIGNS FOR UK HOMES Ideal Standard is continually investing in R&D to develop beautifully designed and cutting-edge bathroom suites for the domestic and residential market, such as its latest range, Studio Echo.

Studio Echo is the company’s elegant new mid-century bathroom collection and is the evolution of the company’s most celebrated range, Studio.

Studio Echo is the company’s elegant new mid-century bathroom collection and is the evolution of the company’s most celebrated range, Studio.

Award-winning design group, Studio Levien, created the comprehensive, trend-led range of Studio Echo products, balancing beautiful aesthetics with the practicalities of a family bathroom. The collection benefits from a number of design features which refresh the products for the modern home. With a lighter,

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Harmonique MD060

Sequel V TM006

UK TOWEL WARMERS & RADIATORS Vogue (UK) Ltd Strawberry Lane, Willenhall, West Midlands, WV13 3RS United Kingdom T: +44(0) 1902 387000 F: +44(0) 1902 387001 E: info@vogueuk.co.uk W: www.vogueuk.co.uk

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Company Profile

understated appearance, Studio Echo has been created to survive decades of use. It is more refined, the shapes are pure and organic, toilets are smaller and seats thinner, with wall-mounted options giving a clean and contemporary look. In addition, the toilets can be flushed at low water volumes, helping to save utility costs.

For those working with smaller bathrooms, Studio Echo, also features a corner hand rinse basin and a short projection close-coupled back-to-wall toilet maximises the use of space. Blending in with most interior styles, it is compatible with the Ideal Standard Tempo semicountertop and WC furniture options.

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SMARTER, QUIETER, CLEANER SOLUTIONS Ideal Standard’s design credentials are perfectly complemented by its forward-thinking approach to sustainability. With so many consumers and building owners seeking to minimise water usage, the company developed its patented AquaBlade™ technology to help installers meet the demands of end-users.

AquaBlade™ uses exclusive technology to offer superior flushing performance in toilets, even at low water volumes. The system uses an innovative ‘Microslot’ technology – a system of channels within the toilet

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AquaBlade™ uses exclusive technology to offer superior flushing performance in toilets, even at low water volumes.

Company Profile

The AquaBlade™ integral technology gives optimum water flow from the top of the bowl on every flush and covers every inch of the ceramic, keeping the toilet bowl immaculately clean. which creates a cascading wall of water from the top of the toilet bowl opening and two powerful plumes to energise the flush action.

Unlike traditional flushing systems where water does not cover the entire toilet bowl – the AquaBlade™ integral technology gives optimum water flow from the top of the bowl on every flush and covers every inch of the ceramic, keeping the toilet bowl immaculately clean.

It is also around 25 percent quieter than traditional flushes as all the flows are streamlined with the bowl surfaces which reduces splashing and maximises efficiency.

BRAVER, BOLDER BRASSWARE As well as leading the way in ceramic design, Ideal Standard also has unrivalled expertise when it comes to brassware, with its current portfolio having recently been significantly expanded to include six ranges. The comprehensive collection features unique taps and mixers designed to work in harmony with contemporary bathrooms.

The new launch comprises beautiful and durable brassware products from six core Ideal Standard ranges: Calista, Ceraflex, Ceraline, Tempo, Tesi and Concept Air. Ideal Standard’s new collections offer a superb breadth of range in terms of the individual products within them to suit the requirements of residential new build developers, as well as installers and end-users.

At the more premium end of the scale, the Germanengineered Concept Air tap includes distinctive super slim and tall vessel mixers which use a slender high performance ceramic cartridge. Meanwhile, Tesi, is the perfect choice

for bathroom settings which demand premium aesthetics, featuring refined design elegance combined with high-quality German engineering.

Ideal Standard’s Tempo range features a combination of gentle curves and straight edges making it versatile enough for use with both round or square bathroom suites. Additionally, Ceraline possesses an iconic cylindrical body shape. The availability of high and lowpressure variants makes Ceraline a great choice for use in both new build and bathroom improvement projects, as well as its attractive £75 RRP price.

The entire brassware collection, from Calisa to Concept Air prices from £70 to £290 respectively.

For projects where price is a priority, the collections offer simple, quality, cost effective solutions. Due to the incorporation of Ideal Standard’s FirmaFlow® technology, Ceraflex has been tested to last almost twice as long than the industry standard, with an estimated lifespan of 10-15 years of daily usage.

For more information about Ideal Standard and its full range of solutions, visit: www.ideal-standard.co.uk.

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Business & Marketing Advice

TIME MANAGEMENT TIPS FOR BUSINESS OWNERS THAT ACTUALLY WORK Follow these suggestions to help you manage your time more efficiently – and boost your productivity.

Ever feel like you’ve got too much to do and not enough time to do it? As a smallbusiness owner your time is probably divided by managing all aspects of your company, and you might feel that you’re simply over-stretched. Take a look at these tips that will help you effectively hone your time management skills and subsequently, increase your productivity.

LOG YOUR TIME If you’re wondering where the time goes, it’s a good idea to make a diary of how you spend your day, logging all the activities you do, and detail how much time you spend

doing each one. This will help you identify tasks you spend longer on than others.

Look at those tasks and ask yourself how productive the time spent on them actually is. Are you spending too long on activities that don’t produce effective results?

Rebecca Alexander, executive coach at The Coaching Studio, advises, “It’s often useful to compare your tasks from the start of the week with what you’ve managed to achieve by the end of the week. If there’s a consistent gap between the tasks you’re setting yourself and what you’re achieving, it’s time to identify whether you’re setting yourself too much, whether you’re spending time on things you don’t need to, or if ordinary tasks are taking you too long because of a lack of confidence, resources or motivation.

Whichever of those three it is (and it might  67

Business & Marketing Advice be more than one), make a plan for how to tackle it, try your plan out for a fortnight and then evaluate what’s worked.”

TRY THE POMODORO TECHNIQUE If you’re finding it difficult to focus on particular jobs, try a system that was developed by Francesco Cirillo and based on a tomato-shaped timer that he used to get his tasks completed. Choose a job you want to get done, and tell yourself you will focus entirely on that task for 25 minutes.

Set the timer and get to work. When the timer rings, give yourself a big tick and go and take a small break – make yourself a cup of tea, take a quick walk or do some stretching exercises.

When you’ve completed four ‘Pomodoros’ it’s time to take a longer break (20 minutes is good). During this time your brain can relax and absorb new information before you start the next round of Pomodoros.

WRITE A REALISTIC TO-DO LIST Compiling a to-do list every day before you start work is crucial, as it will help you to set clear goals for the day and improve productivity.

When you write out your list it’s a good idea to put the items in order of importance – this will help you establish which jobs really have to be done today, and which ones can move over to tomorrow’s to-do list if necessary. Be realistic about what you can actually get done in one day, and perhaps break down larger jobs into smaller tasks to make them less overwhelming. An ambitious list that can’t be completed by the end of the day will be demotivating and sap your energy.

Alexander says, “The one thing you should always include is an ‘Important, Not Urgent’ 68

section. These are the tasks that might be very important in the medium to long-term, such as finding a new supplier, planning next year’s marketing, writing a recruitment plan, but which don’t seem urgent now and so get put off by ‘busy’ work that is urgent, but not that important. Time management experts think we spend far too much time on ‘Urgent, Non-Important’ tasks and less than 10% of our time on ‘Important, Not Urgent’ tasks.”

DELEGATE TASKS As a small-business owner you have to wear many hats and you might think you don’t have the resources to get others to share the workload, but in fact that could be a false economy.

Identify those jobs you’re not that good at and see if there’s a way to offload them to a professional.

“If you try to do it all, you won’t be able to manage your time effectively during busy periods,” says Jennifer Chong, interior design project manager at Feioi.

“It’s worth delegating tasks that you don’t enjoy or aren’t good at to professionals who are better and faster than you. This could be accounts, marketing, technical drawings, social media or small admin jobs. Outsourcing these jobs gives you more time to focus on the work you want to be doing and makes your business more efficient. This allows you to take on more work and ultimately will make your business more successful.”

CUT DOWN ON THE MULTITASKING How many times have you tried to do more than one job at the same time? We’ve all been there – we’ll be in the middle of writing a presentation or report when an 

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Business & Marketing Advice email query comes in that we decide to deal with right then and there, or perhaps we decide to spend some time during a webinar putting together a spreadsheet.

“Don’t open your email account as soon as you arrive at work,” says Alexander. “If you have something important to do, tackle it the minute you get into the office, and, crucially, before you open your email. That early extra hour can be a golden time to get things done. We tend to think we’ll check emails or voicemails for five minutes, but then we get sucked into whatever those messages throw up and before you know it two hours have gone by and your important task isn’t even started. If you delay opening your email for an hour you will get a huge amount tackled and, let’s be honest, most emails can wait for an hour before you respond.”

A recent study found that multitasking reduces productivity by 40%, so instead of trying to do umpteen things at the same time organise your day into time slots where you can focus on each

particular job with no distractions.

IDENTIFY YOUR PEAK TIMES When do you do your best work? Perhaps you have loads of energy to focus on tasks in the morning, or maybe you have a boost in the afternoon or evening.

Therefore, where you can, schedule your most challenging or important tasks during your peak-performance times.

DON’T OVER SCHEDULE Having an organised plan for your day is the best way to improve your time management, but do remember to allow space for the unexpected. After all, there are always unscheduled tasks that come along and you need to be able deal with them just as efficiently as those jobs you’ve already factored into your diary. Fortunately, by being organised with your time and using some of the techniques mentioned above you’ll hopefully find that you have freed up more opportunities to be spontaneous.

Houzz is the leading platform for home renovation and design, providing people with everything they need to improve their homes from start to finish, online or from a mobile device. From decorating a small room to building a custom home and everything in between, Houzz connects millions of homeowners, home design enthusiasts and home improvement professionals across the country and around the world. www.houzz.co.uk

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Zenith Collect i o n

Cutting edge ultra thin solid laminate worktops

Worktops that combine design with practicality!

• 12.5mm ultra-thin solid laminate worktop • 100% waterproof, allowing drainer grooves and under mount sinks to be installed.

• Black solid core allows curves to be incorporated without the need for re-edging • Double sided decorative surface, ideal for creating co-ordinated shelving, end panels and framing.

• No templating or specialist tooling required.

Contact us: +44 (0)1388 774661 www.wilsonart.co.uk WilsonartUK @ WilsonartUK External curves

Wilsonart UK Wilsonart Ltd

Undermount sink & drainer groove

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Business & Marketing Advice

TAKING CONTROL OF CASHFLOW AND PROFIT Tanya Hill, Business Coach, ActionCOACH

'Cashflow & profit are 2 areas that can make or break a business – from a one man band through to a multi million pound empire.'

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Cashflow & profit are 2 areas that can make or break a business – from a one man band through to a multi million pound empire.

Cashflow and profit are the end result of so many different areas in a business and getting more work isn’t always the best place to start. If you have leaks in your pipe, then no matter how much water you pour into the tank to compensate, you still aren’t going to be left with much in it at the end of the day because you are losing it on the way. 9 times out of 10 there is more money to be made out of the T/O you already have just by managing your business more efficiently. 

'If you have leaks in your pipe, then no matter how much water you pour into the tank to compensate, you still aren’t going to be left with much in it at the end of the day.'

Business & Marketing Advice

THERE ARE A FEW PLACES TO START WHICH COULD ADD EXTRA £S TO YOUR BOTTOM LINE AND IMPROVE CASHFLOW • Go through your fixed costs, analyse them, understand them and then tighten them up. Set yourself a 10% challenge by reducing your annual fixed costs by at least 10%. You would be amazed the money clients have saved just by swapping fuel cards for the team and changing accountants etc.

• Look at materials bought against materials quoted - Who controls this? Are you paying too much? Are things being wasted or going missing on site?

• Look at labour costs compared to quoted - This is a big area in the trade world and where lots of money is being lost. I could write a book on this subject!

• Introducing a variation system where variations are in writing so nothing is being left on the table. When they are in writing it eliminates disputes and the pressure to discount.

CASHFLOW IN PARTICULAR… • Collect in all your debters starting with aged – this might sound obvious, but I see it time and time again. Positioning your clients from the off by letting them know what you expect from them and what they can expect from you sets the relationship up from day one – this backed up by a water tight credit control system will help cashflow with the added bonus of a smoother job which will improve profit and client satisfaction.

• Changing payment terms from 60 to 30 days or 30 to 7 days – if you are tied into your client’s terms and it is an ongoing job – sitting and having a payment meeting at the beginning will help you get some rules in place for regular payments.

• Get all your invoices out on time – again this sounds obvious but getting caught up in the operations side of the business and not dedicating time to, really and truly, what keeps the business heart beat ticking – money. Not getting grip on this is a recipe for the cashflow yoyo effect – not good for anyones sanity!

• Knowing from the word go what jobs will make you money and not get caught up in the glory of a sale – Turnover is vanity we are after the sanity of profit!

After digging deep into a clients business we identified that his fuel bill was through the roof - by understanding why - then taking control of project planning and ordering materials in advance so his vans weren’t delivering stuff to sites last minute he saved a huge amount on diesel. The knock on effect was that his teams productivity increased as they weren’t having to wait around for materials to continue a job, so jobs finished on time if not before which increased profits and his team received their bonuses – win/ win!

Just know that if you don’t take control of your business and plug all the leaks you have in your pipe .... You will get the business you deserve!!

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Business & Marketing Advice

5 WAYS YOU CAN OPTIMISE YOUR LANDING PAGE TO WORK ACROSS MULTIPLE CHANNELS Landing pages are a powerful tool for converting clicks to leads and increasing your conversion rates. As markets evolve and customers choose to access websites from their smartphones, it’s important that your landing page is as up to date as it can be. Businesses that fail to harness this important marketing tool risk losing sales and sending their customers straight into the arms of their competitors.

How can you optimise your landing page to increase those all-important clicks?

1)

Compatibility

The most common complaint from customers accessing landing pages is that they are not geared towards smartphones and are “too fiddly.” If you look at the size of a cursor on a desktop screen, it’s impossible for a thumb or finger to ever score the same degree of accuracy.

A landing page that has been optimised for a smartphone will take in to consideration the size of the icons and their placement, so your landing page is both uncomplicated to navigate and easy to click without having to zoom in.

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2)

Lee Sturgess Founder & Creative Director, Polar Creative

Speed

Content can sometimes be the enemy. If a customer tries clicks on your website but cannot load the initial landing page immediately, it’s very quickly going to test their patience. Consumers today are known as the “Goldfish Generation” as they have very short attention spans, particularly with technology. You can therefore never be too careful with loading times as cannot assume that all browsers are running on high-performance WiFi. Be sure to step into the shoes of your audience and test whether your landing page can load within a reasonable amount of time when operating on lowsignal WiFi, 3G and GPRS. 

"The most common complaint from customers accessing landing pages is that they are not geared towards smartphones and are too fiddly.”

Business & Marketing Advice 3)

Simplicity

Simplicity is always of paramount importance when designing a website landing page. Granted, an interactive graphic may look impressive, but is it really suitable for your customers?

If a customer can’t find what they’re looking for within the first few clicks, chances are you will lose their business altogether. Landing pages that are very crowded result in customers clicking incorrect links and causes them unnecessary irritation; and, as we learnt from Point 2, the technological generation do not carry patience in abundance.

4)

Calls To Action

Calls to action are a critical part of web design for any platform if you want to convert browsers to buyers within the first click.

Whether it’s a link telling your audience to ‘Contact Us’ or ‘Get a Quote’, think about what search queries have driven potential customers to be presented with your site and make sure you address their queries within the first sentence to show that you, and only you, have the perfect solution. They should be eye-catching to your audience and stand-out to anyone who is scanning the page.

5)

Engaging

Although content should be kept simple, it also needs to be engaging. It’s your job to convince customers within the first line that they should buy from you. Although offering great prices is a start, it’s important to think deeper. A professional design with links to interesting and thought-provoking content shows that you know what you are talking about and have expertise and authority in your field.

www.wearepolar.com

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Installer Profile

AN INSTALLER BUSINESS THAT HAS GROWN WITH ITS SUPPLIER Tim Burton of KIS Hull Ltd, has seen his business grow over the years in tandem with his biggest supplier of work, Wren Kitchens.

Tim explains how he has reaped the benefits of working with Wren and how life is good generally. No worries about Brexit and the like, Tim is planning his next road trip and even planning his exit strategy for when he eventually reaches retirement age.

I would say there have been two big challenges. The first was taking the step to go self-employed.

The second was moving on from being a selfemployed fitter to running a team of installers and subcontractors 76

▶ How long have you been installing and what areas do you cover?

I’m 55 now and have been installing kitchens since I was 21 although I have been involved in joinery since I was 18. I cover areas in a 30 mile range of Hull which includes Bridlington, Driffield, Goole and of course Hull and the South Bank. ▶ What do you install and what’s your speciality?

I specialise in installing quality kitchens, particularly for Wren Kitchens. The core of our business - about three quarters of the

kitchens that my company fits - are Wren kitchens. ▶ Do you install yourself or do you have a team/teams of installers working for you?

My company is KIS Hull Ltd and over the past 15 years I’ve employed a number of installation teams. We have grown as Wren Kitchens has grown and now our team includes two other installers, an electrician, a plumber and gas engineer, a plasterer, a tiler and a builder so we can offer supplementary work as well as the actual fitting of the kitchen. I don’t install kitchens myself anymore - but I oversee the whole process

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Installer Profile

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Installer Profile from surveys and costings at the beginning through to the handover with the customer at the end. ▶ How did you get into installing kitchens?

For me it was a natural progression. I starting working with an independent retailer, Masters Studio in Hull. After a while, I moved on to become self-employed, working with independent studios in the Hull area. When the Wren Kitchens’ showroom in Stoneferry opened I became one of the fitters it recommended. Then when the company introduced its own installation service I became a Wren Approved Installer. ▶ If you weren’t an installer, what would you be?

I’m not sure what industry I’d be in but I’d definitely be running a business of my own. ▶ What has been your biggest challenge in industry?

I would say there have been two big challenges. The first was taking the step to go self-employed.

The second was moving on from being a self-employed fitter to running a team of installers and subcontractors and finding the right people. My installers Gordon and Shaun have been with me for more than 10 years! ▶ What makes your life as an installer easier?

When we work for Wren Kitchens, the kitchens are supplied rigid which makes them much easier to fit and there’s less chance of them arriving damaged or with anything missing. Wren always pays on 78

Wren always pays on time and pays the best rates in the industry. I find them very easy to work with. The company provides every installer with an iPad which has all the documentation on it. And it really listens to its installers to find out what makes their lives easier. time and pays the best rates in the industry. I find them very easy to work with. The company provides every installer with an iPad which has all the documentation on it.

And it really listens to its installers to find out what makes their lives easier. ▶ Do you have any concerns for the future of the industry?

No; I’ve been in the industry too long and I’ve seen recessions come and go and companies come and go. My days of worrying about it are gone as you can’t do anything about it. Things are always changing - you can’t fix it, you’ve just got to understand it, accept it and go with it. ▶ What do you want to be doing in 1 year/5 years/10 years?

In one year and five years, I would still like to be doing what I’m doing.

In 10 years time I would like to have retired. We’re about to rent a motorhome and go around France in it - if we like it, we’ll buy one and enjoy it when I retire. ▶ How long have you been a member of BiKBBI? I have been a member for a long time.

▶ How do you use the BiKBBI within your business?

I read all the newsletters and information that BiKBBI sends us which helps me keep up to date with any changes in legal regulations and the compliance side of things. It’s good to know I can call them for advice when I need them. ▶ If you were a youth worker, would you recommend your career to young people?

Yes, if you achieve what you set out to achieve. We’ve had a lot of apprentices here and not all of them make it. It’s hard work and there are uncertainties, but what job doesn’t have those these days?

I would recommend it because if a tradesman has skills and qualifications he or she can always make a living. One apprentice we had served his time and left to go to Australia, he got Australian citizenship and now he’s running his own company over there. ▶ If you could change one thing about the industry, what would it be?

I think the industry’s in a better position now but if I could change one thing it would be to make

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Installer Profile

people more aware that some people say they’re a fitter when they’re not. There are a lot fewer cowboys in the industry now thankfully, the gas and electricity regulations have seen to that. ▶ Do you have a family?

Yes, my wife Simone and my daughter who is 22; she has just finished at the University of Lincoln and is planning to go on to do a masters in Media Production at the University of Westminster. I have an 18 year old son who has just completed his A-Levels and is applying for jobs in engineering. I also have a cockerpoo. ▶ Do you have any hobbies?

Fishing and golf. I got into coaching kids’ football through my son and

have just retired from coaching a men’s football team. I’m still chairman of the club. ▶ Favourite holiday destination?

Austria for skiing and France for a summer holiday. ▶ Favourite sports team?

Manchester United ever since I was a kid. ▶ Personal hopes for the future?

That the business won’t end when I retire. I’d like to start by semi-retiring and still having involvement. My installers Gordon and Shaun may take over and I’ll stay on in some form working parttime.

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Business & Marketing Advice

THE IMPORTANCE OF KEEPING RECORDS AND CLEAR DOCUMENTATION! Mr and Mrs James are standing to my left, leaning against the breakfast bar with their arms folded. The Showroom Manager is standing to my right, his hands clutching the worktop behind him, making his elbows bend outwards like a cowboy reaching for his six-shooters.

This was deadlock, and I could see only one way to help them reach some kind of agreement about what they should do next.

Mr and Mrs James had been friends with the retailer for years, that’s why they’d gone there to get their new kitchen. Now their friendship was under strain.

‘Let’s have a look at the drawings and order form’ I say. ‘Let’s see what was agreed in the original scheme.’

Mrs James pulls out her file of paperwork. It looks comprehensive. Print-outs of email exchanges, a bundle of negative customer reviews from the web, sketches and notes taken during site meetings with the salesperson and fitters, even her bank statements confirming what has been paid. Amongst all of this, just one small line drawing of a plan that bears little resemblance to what’s in the kitchen today.

The Manager has an enlarged copy of the same plan and a copy of the order he placed with the 80

kitchen supplier. The two plans are different, but there are no dates on them to identify when they were drawn. The order form differs from both. And the finished job has differences, too.

Kitchen planning is a complex process. Understanding what the customer wants, finding the right products and giving the best advice is crucial, but don’t underestimate the importance of clear documentation. Plan and perspective drawings, itemised orders and fitting information are essential. Clear information prevents misunderstandings and helps to ensure any problems can be sorted out quickly and easily.

As installers, we often come across problems that need to be overcome and these can be frustrating and time-consuming.

We have to talk to the customer and the shop about solutions to ensure the job is completed and we get paid.

Keeping records of this may feel like a waste of time when we just want to get on, but it can save time dealing with issues later, and it can enable us to give feedback to the designer/planner to help them with future plans and designs.

The small amount of extra time it takes could save many hours. And maybe even a friendship or two.

£10

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With every purchase of a VitrA wall-hung frame, not only are you guaranteed a trusted and hassle-free installation, but an entry into our monthly draw to win a pair of VIP tickets to a high profile event. *Terms and conditions apply – Please see details at www.vitra-fitandforget.co.uk

81

Product Launch

NEW VitrA SIGNATURE COLLECTION

Margaret Talbot, Marketing Manager, VitrA

“We believe that the Integra range will become a best seller” 82

VitrA has announced the launch of a strategic new product portfolio, Signature Collection.

Available to eligible retailers, Signature Collection includes new products, a refreshed design to Shift an existing range, and the inclusion of Mineralcast basin options.

The Award-Winning shower toilet; V-care Essential is also included to provide retail partners with a competitively priced solution in

this rapidly growing market segment.

Created to be a commercially appealing to displaypartner retailers - VitrA’s Signature Collection requires a minimum of two displays in return for enhanced terms.

Described by VitrA as a portfolio of designs, the Signature Collection includes the new and all-encompassing Integra range - an appealing contemporary design that includes sanitaryware,

furniture and mirror cabinets to meet the needs of both commercial and domestic bathrooms.

Also new is Ecora Infinit, a mineralcast basin option for the existing popular VitrA Ecora furniture range. A facelift for the best-selling Shift collection which has a notable choice of basins is included and there is also a new range of universal illuminated mirrors.

Markedly the V-care Essential shower WC is available



Product Launch

"Integra is one of the most complete collections on the bathroom market. Its simple contemporary style has appeal for everyone from starter home customers to families and to older householders." to qualifying retailers at a market-leading and realistic £1400 rrp.

“We believe that the Integra range will become a best seller,” says Margaret Talbot, Marketing Manager for VitrA. “The Signature Collection provides display retail partners with a complete, competitive and compelling range of bathroom products.

The chance to enjoy success with products like Integra is obvious - the two-basin design (round and square)

combined with the choice of furniture gives our retailers unlimited scope for creative design, and the ability to offer their customers choice. We feel that Integra is one of the most complete collections on the bathroom market. Its simple contemporary style has appeal for everyone from starter home customers to families and to older householders looking to update and future proof.“ Margaret adds that offering a mineralcast option gives the

Ecora range an innovative update. “Mineralcast has a high shine and clean delineated edges. It is an increasingly popular material for basin manufacture and is hard wearing and easy to clean– all part of our policy of offering our display retailers enhanced brand value through products that are exactly right for their market. There will be a comprehensive new brochure to support the product ranges.” www.vitra.co.uk 83

Step by Step

Nuance + BB Complete = 15 year guarantee 100% waterproof and even the adhesive is guaranteed!

And it gets even better... because silicone has a life span, we’ve developed our own PUR sealant.

We know the importance of the final installation, that’s why we’ve developed BB Complete, our bespoke adhesive and sealant which should be used by your installer when your Nuance panels are fitted.

BB Complete is available in two versions.

Our unique installation adhesive is technically superior and must be used to bond the panels to the wall. As this is not seen it is a cost effective neutral colour. Originally developed for the aircraft industry it’s flexible, super strong and will not shrink or break down like silicone. It’s so good we insist that it’s used to validate your guarantee.

Our 15 year guarantee is built on solid foundations.

BB Complete is also available as a sealant in a range of colour options. It offers superb performance and allows your installer to join, bond and seal your panels.

Always use BB Complete and you’ll have the peace of mind of our 15 year guarantee.

jointing

smart surfaces I clever ideas 84

I

sealing

I

bonding

I

finishing

•

290ml cartridges available in 10 colourways

Jet Black

•

Advanced formulation for superb results

Slate Grey

•

Excellent grab adhesion, gap filling properties and no shrinkage

Pewter Grey

•

Easy and flexible to work with for bonding, sealing and finishing

Silver Grey

•

Easy to maintain and clean

•

Colour options to suit all designs

Ice White

•

Cartridges suit any heavy-duty mastic gun

Vanilla

•

290ml = approximately 20 linear metres at a 5mm bead

Fudge

•

Use neutral BB Complete quick grab bonding adhesive to fix panels. 1 x 290ml tube for a 2420 x 1200mm panel

Ash Grey

Mushroom Chocolate

A WILSONART COMPANY

Step by Step

user guide

1. Preparation

2. Essential materials & fixings

3. Cutting & drilling

Prior to installation, condition all panels and adhesives to room temperature for at least 24 hours.

Use ‘neutral’ cartridge to bond panels and upstands where the adhesive is not seen.

BB Complete adhesive generally provides sufficient grab, but occasionally panels may need to be braced temporarily until the adhesive cures.

You can cut the Nuance panels with standard wood working tools. Use standard high speed drillbits or circular hole saw cutters - do not use spadetype bits.

Use 1 x 290ml cartridge per 2420 x 1200mm panel.

Position the panel face up or down depending on the blade type and start all cuts in to the factory finished, postformed edge. Jigsaws should only be used to scribe curved shapes.

Ensure walls are dry, clean and damp free.

Care should be taken to ensure that walls are flat and free from dips as low spots will reduce the ability for adhesive to grab.

Use coloured cartridges for sealing, seaming and jointing.

4. Installing postformed panels Measure, mark and cut the panel to size allowing 2mm gap for BB Complete at 90o internal joint. Remove the tongue of the board, leaving the postformed edge intact. A 2mm gap should not be left where T&G panels connect.

5. Installing tongue and groove panels Measure, mark and cut the panel to size.

When starting from a corner remove the tongue leaving the groove edge intact as necessary. The scribed edge to be placed on the corner.

Form cut outs and holes for services as required and test fit the panels dry. Apply beads of BB Complete adhesive, carefully lift the panel in place onto 5mm spacers to hold the panel above the shower tray in readiness for back filing with BB Complete.

Allow 3mm clearance around all cut outs and holes to be back filled with BB Complete.

Allow to cure for 24hrs before fitting the shower enclosure and accessories.

When fixing accessories ensure all loading is transferred through the panel to the wall.

Smears or excess BB Complete must be promptly cleaned away using white spirit.

Press back firmly all over ensuring the necessary 2mm gap for BB Complete where panels meet in a corner.

To ensure alignment, test fit the panel then remove to clean the back face using a clean damp cloth and allow to dry.

Repeat the process for further connecting panels applying BB Complete to each tongue and groove joint.

Apply beads of BB Complete adhesive.

Do not tap the groove edge of the panel to close the joint. Use mirror suction lifters to slide the panel up and down whilst pushing sideways to evenly squeeze out BB Complete safely closing the gap.

Lift the panel in place, press back firmly all over.

Immediatley after assembling each joint, use white spirit and clean off exess BB Complete.

85

Product Launch

THE WORKTOP REVISITED Bushboard launch Evolve new ultra-slim surfaces showcased at KBB 2018.

Sleek, ultra-slim and sophisticated, the new Evolve solid core worksurfaces from Bushboard bring an erudite quality to kitchen design. Made from a 100% solid core laminate which is just 12.5mm thick, the new surfaces come in a choice of 15 dual-faced, contemporary designs and feature five complementary core colours – white, cream, light grey, dark grey and extra black.

The material has a double-sided decor, is exceptionally easy to cut on site and is completely waterproof. The colour core allows features such as routed drainer grooves and crisp machine cut edges that blend while making a beautifully neat job of undermount sink installations.

Evolve is versatile – in addition to the obvious use for worktops, it is perfect for shelves, curves, upstands and splashbacks. Bushboard pioneered and built a vast market for readymade, easy to use components, and offers Evolve breakfast bars, hob panels, upstands and splashbacks in a choice of sizes.

Evolve decors include six city stones, perfect for the current industrial styling trend where woods, real and natural stone effects and metal mix to create a cool, understated interior. A deep, dark oak, sophisticated classic marbles, pebblestone and travertine, are also featured. Evolve incorporates four textures – ultramatt, granite, roche and touch, which is delightfully fingerprint proof.

Evolve is featured in a new joint brochure with Bushboard’s popular Encore solid surfacing and new acrylic splashbacks available in eight

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Evolve Urban concrete 12.5mm ultra slim breakfast bar and slab end in roche texture

colours. The brochure is packed with inspiring ideas on how to use the material and shows all the finishes. There is also information on sizes and how to order samples. "This is a radical material," says Neil Horton of Bushboard. "It opens up endless possibilities for kitchen designers who want to give their projects a design edge in a high quality, but economical way - Evolve has the enormous benefit of being very easy to use and to handle too." www.bushboard.co.uk

Product Launch

Evolve Travertine 12.5mm ultra-slim worksurface in ultramatt texture.

87

Tools, Power Tools & Equipment Advice

AN EFFICIENT, SIMPLE AND RELIABLE WAY TO DEAL WITH LARGE QUANTITIES OF DUST Long-term BiKBBI sponsor and leading supplier of power tools, Festool, has unveiled its new CT pre-separator with cyclone technology.

"Through the use of a special cyclone technology, we have succeeded in combining a design that is as compact as possible with a high degree of separation.

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It benefits KBB installers greatly as the large quantities of dust and chips that can accrue when sanding dry mortarless construction filler or working with a router for example, can clog the main filter of the mobile dust extractor and reduce its suction power. However, the new CT preseparator has proven itself to be an ideal solution, as it separates and collects up to 95% of dust before it reaches the mobile dust extractor. This takes the strain off the main filter and guarantees consistently high suction power for a longer service life of the mobile dust extractor.

■ Powerful performance Thanks to the cyclone technology, the new CT pre-separator separates and collects the majority of coarse and fine dusts before they can even reach the mobile dust extractor. "Through the use of a special cyclone technology, we have succeeded in combining a design that is as compact as possible with a high degree of separation. The dust-heavy air that is drawn in is swirled into a spiral movement in the cyclone. This causes the dust particles to hit against the wall of the cyclone and, due to the gravitational force, to fall into the collection container of

the CT pre-separator," explains Gerhard Grebing (Head of Testing and Quality Management). This means that up to 80% of mineral dusts and up to 95% of coarse dusts such as sawdust can be separated and collected in the collection container before they can even reach the mobile dust extractor. This considerably relieves the strain on the main filter of the extraction unit and ensures consistently high suction performance. The CT-VA preseparator is suitable for dust classes L and M. ■ A well-conceived concept for convenient everyday use "In addition to powerful performance, it is particularly important that it is convenient to use in everyday work," explains Grebing. "For this reason, in the development of the new preseparator, we have made sure that is not just robust enough for the demands of everyday activities on construction sites, but that it can be operated comfortably and safely by the user as well." This means that the collection containers with compact dimensions are not just designed to be simply stacked up, but are also easy to grip and carry to allow for clean and simple disposal of large quantities



Tools, Power Tools & Equipment Advice of dust. Festool provides transparent collection containers and disposal bags so that the fill level is easy to view. This allows for a particularly simple and dustfree disposal that always gives you an overview of the current fill quantity.

All CT 26/36/48 mobile dust extractors from Festool can be retrofitted with the new CT preseparator and combined with one another via the SYS dock

system. It makes no difference whether the work is carried out with or without AC dedusting – the CT pre-separator can be used flexibly in every application.

"We particularly recommend the pre-separator for processing fine mineral dusts, which can accrue when working with such tools as the Planex and Planex easy longreach sanders, the Renofix RG 130 diamond grinder or the Renofix RG 80 and RG 150 renovation millers. Working with the OF 2200

router, the HK 85 portable circular saw, the IS 330 and SSU 200 sword and insulating-material saws and the new ISC 240 cordless insulating-material saw can also lead to the build-up of large quantities of coarse milling chips and sawdust." An additional electrical outlet module allows a plug-it suction hose or a power tool to be connected. www.festool.co.uk

89

Company Report

BLUM GROUP SEES €50M INCREASE IN TURNOVER 90

Blum Group has reported a 2.8% – or €50m – increase in turnover for the 2017/2018 financial year ending on 30th June 2018, which the company attributed to its “international market presence and great flexibility on the part of employees”.

The group said it achieved 48% of its turnover – which reached €1.8bn – in the EU and 15% in the US, adding that most markets in western Europe saw an increase in turnover while “ongoing positive developments” were recorded in eastern Europe.

Blum has also announced changes to its management. Managing directors Gerhard Blum, Philipp Blum and Martin Blum will jointly manage the company, supported by Blum International Consulting managing director Urs Bolter and finance head Gerhard Humpeler. 

Company Report At the start of the 2018/2019 financial year earlier this month, the management team and corporate management group began gradually taking over the responsibilities of Gerhard Blum, who will move to jointly manage Blum Group’s holding company with his brother Herbert Blum as of the 1st July 2019.

Regarding the financial year ahead, Gerhard Blum said: “We will approach the new business year with restrained optimism.

There are many question marks and there is a great deal of uncertainty about future developments.

“On the one hand, the Brexit process in Europe has still not been clarified and it is uncertain what direction the EU should take.

On the other hand, we are deeply concerned about growing national interests, [such as] the mutual imposition of tariffs and an escalation of economic sanctions.”

Pictured left to right: Blum International Consulting managing director Urs Bolter; finance head Gerhard Humpeler; Blum managing director Gerhard Blum; managing director Philipp Blum; and managing director Martin Blum

The group said it achieved 48% of its turnover – which reached €1.8bn – in the EU and 15% in the US, adding that most markets in western Europe saw an increase in turnover.

www.blum.com

91

Product Launch

SECURE BUILDING INTELLIGENCE’ WITH NEW GIRA X1 Gira, a global leader in fullrange suppliers of intelligent system solutions for building management, has launched its S1 Remote Access Module and new Gira X1 Compact Smart Home Server combined with Alexa voice control and Sonos wireless sound system.

In answer to the hugely increasing demand for ‘smart solutions’ for the home, Gira intuitively creates a working brain within a building that convenes to lifestyle, personal preferences and daily routine.

The cornerstone of the intelligent home, the new Gira X1 compact Smart Home Server allows you to switch lights on and off, raise and lower blinds, as well as manage your home temperature settings for optimal comfort: from anywhere in the building or remotely.

The new Gira X1 makes automating and visualising a single-family home with a KNX system more convenient, easier and economical than ever before with

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remote access, control and monitoring for the height of security. Compact and quick to install, the new Gira X1 provides a stress-free start-up and configuration for straightforward, undemanding intelligent build technology.

Designed to seamlessly communicate with Alexa (Amazon's cloud-based voice service), the new Gira X1 now means Alexa can now control a properties’ lighting and blinds through the power of speech: along with various settings which are activated by short verbal commands.

A great way to conveniently manage a ‘Smart Home’, Gira X1 is operated on any smart device, tablet or phone through the Gira X1 App: download available iOS and Android App stores.

A user-friendly interface, the Gira X1 App helps the user access and control the functions of the KNX installation: dimming, switching, shutters, blinds, heating control, value transmitter, scenes, timer and much more. Camera images

can also be accessed 'live', plus there are customisation options that include home screen personalisation.

Gira X1 will also be compatible for Sonos: From October 2018 onwards, householders will be able to listen to the best sound quality music in their Smart Home using the wireless speakers of Sonos.

Mark Booth, Managing Director at Gira UK Ltd, comments “New smart solutions are now being promoted as the next breakthrough technology for home convenience and with technology like KNX, homeowners are now able to benefit from a truly connected building where all building services operate as a single control technology.’’ www.gira.com

Product Launch

"Designed to seamlessly communicate with Alexa (Amazon's cloud-based voice service), the new Gira X1 now means Alexa can now control a properties’ lighting and blinds through the power of speech."

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xxxx Q &A

Q& A with Alan Grant

Subject of this issue’s Q& A is new BiKBBI Ambassador Alan Grant. Alan has recently joined the team and where better for him to start than letting us all know about himself …

"The new training platform created in partnership with the BiKBBI and Procat is going to revolutionise the industry and set new installation standards for the future generation."

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Tell us a little more about yourself Alan?

I am married to Caroline and have two sons Kieran and Rian.

We have a cat called Bell and a dog called Scottie. I love reading books and studying to improve myself to give my family a better future. I have studied and trained with both my boys and we are all 1st Dan taekwondo practitioners.

Both my boys are keen football players and have played with local teams winning numerous awards.

And you’re happy with your appointment?

I was very emotional when offered the role of regional ambassador.

I believe we are in an exciting period in the KBB industry, where we have an obligation to train and support the next group of new installers to the industry. I believe the industry is changing for the better and this is down to the tireless effort Damian and all the team from the BiKBBI have channelled into the industry so far.

So how has your career evolved to the point of becoming a BiKBBI brand ambassador?

I completed my apprenticeship with a large construction firm covering the South West where I trained as a Carpenter/joiner, before leaving the industry and moving into computers where I eventually set up my own company supplying computer systems and training to various international organisations, travelling all over the UK..

As an existing BiKBBI inspector I have witnessed the positive effect this change is having within the industry and look forward to working closer with installers, retailers, manufacturers and suppliers to bring value to the services we offer all our customers and clients.

I resettled back into the KBB industry when I met my wife to start a family, where I have been for the last 21 years. I started my early career working for Sharps bedrooms then MFI & Magnet installing kitchens all over the South of the UK from Penzance to London. During this period I studied at college to become an electrician and gas installer.

Today as a company we are an Installation service provider for a major flat pack company and employ 11 people and work with 5 other companies in the south west supplying installation services to our customers.

I recently studied and completed a Master’s degree in facilities management.

Have you had any industry frustrations?

In order to support the retail market we need more installers who are passionate about service standards, and by supporting these installers we can give them the best opportunity to grow their businesses and providing new opportunities by promoting the value of taking on and help to train new apprentices to the industry.

How can you effect change?

Working with the stakeholders I believe we can look at value creation, and create more awareness to better understand the customer journey, to be in a position to provide greater service delivery and customer satisfaction.

Causes for optimism?

The new training platform created in partnership with the BiKBBI and Procat is going to revolutionise the industry and



Q&A

set new installation standards for the future generation. We need to encourage new entrants into this kbb industry. I believe the BIKBBI is the best vehicle for this delivery.

On the lighter side, who or what makes you laugh?

Billy Connelly Name 3 people past or present that you would invite to a dinner party?

Jackie Chan Mark knopfler Billy Connelly

Favourite sport and team or sports person?

Anthony Joshua Favourite movie?

Avatar Name your 3 Desert Island discs?

Ian Brown ACDC ColdPlay Name one possession you could never do without?

IPhone What animal do you most resemble at work?

Eagle And at home?

Bear

Name your first car?

Vauxhall Magnum Favourite quote (business or otherwise)?

Never stop learning

ď‚š 95

Financial Advice

TAX & ACCOUNTANCY TIPS At the time of drafting this review, the sun is shining and England are still in the World Cup. I wonder if both will remain by the time you read this quarter’s report.

assessed on these benefits must be paid by the 19th July or 22nd July for cleared electronic payments.

MAKING TAX DIGITAL (MTD) – CLARIFICATION

It is around this time of year that many self-employed tax payers may be expecting some good news from the tax man in terms of tax refunds. This is particularly likely for those engaged in the Construction Industry Scheme (CIS) where on account tax deductions have exceeded their tax liability. HMR&C are issuing additional warnings at this time of year to advise taxpayers, that fraudsters are issuing scam email and text messages concerning tax refunds to extract bank details and other secure information from taxpayers.

HMR&C have asserted that they will never advise of, or confirm, a tax refund by email or by text and that these matters are normally communicated via post, employers or via tax agents where used.

I must start this edition with a clarification. In the last edition I noted the requirements of MTD for VAT registered businesses and the possible implications of that legislation. I did highlight that deregistration from VAT may be an option to consider if your turnover is below the deregistration threshold. I should clarify on that point, insofar as HMR&C are currently waiving the requirement to file VAT returns under MTD for those businesses that are voluntarily registered. It is not clear whether HMR&C will retain that exemption indefinitely but it may remove an immediate concern for some smaller businesses.

P11D DEADLINES The deadline to report untaxed benefits in kind via P11ds is looming. These forms must be completed and submitted to HMR&C by the 6th July otherwise late filing penalties will be levied against employers.

Any Class 1 National insurance Contributions

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TAX REFUND SCAMS

IR35 UPDATE The legislation known as IR35 was introduced in 2000 to combat the use of Limited Company arrangements where the primary purpose of the company was to host the personal services of the shareholder or the person

who had a material interest in the company. By using this arrangement, the individual could see large reductions in their tax payments and IR35 was designed to combat businesses with that profile.

The practical application of IR35 and its enforcement

by HMR&C, has been seen by some to have been ineffective. As a consequence HMR&C have modified their approach and as from April 2017, all public bodies that engaged contractors (in any industry) were required to assess their subcontractor engagements and deduct tax and national insurance at source where the arrangement was deemed to contravene IR35 legislation.

HMR&C estimate this has raised £410m in additional tax and national insurance.

The relative success of this approach has led many to believe that this project will be extended to contractors operating for private sector companies/businesses.

HMR&C have not indicated that this will definitely happen in the near future but should you feel that your business arrangement may be affected, it may be worth discussing your position with your advisors as soon as possible.

Dean Flood www.rowlandhall.co.uk

installer

Supplement Summer 2018 Q&A

the

magazine

SHOWER SUPPLEMENT

EVERYTHING YOU WANT TO KNOW ABOUT THE SHOWER MARKET AND MUCH, MUCH MORE! The official magazine of The British Institute of KBB Installation

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Market Overview GROHE, SPA Aquasymphony

MODERATE GROWTH FOR THE UK SHOWER MARKET DESPITE TOUGH TRADING CONDITIONS 98

Market Overview

Increased levels of new house building over the last couple of years combined with relatively buoyant consumer confidence, has created reasonably good sales growth in the shower equipment market in 2016 and 2017, with a growth rate of around 5%.

Recent research has highlighted that market penetration levels have grown significantly for showers since the turn of the century to reach a whopping 90% in 2016, with at least one shower installation in the vast majority of UK households. Encouragingly, despite the current difficult political climate (and no I’m not going to mention the dreaded B word but more of that immediately after this article), steady growth of around 2-4% per year is currently forecast right through to 2021.

GROHE, SPA Aquasymphony

Shower controls account for the greatest

proportion of the shower equipment market with 46% share by value in 2016. Enclosures, screens

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Market Overview Shower controls account for the greatest proportion of the shower equipment market with 46% share by value in 2016. Enclosures, screens and trays account for somewhat less than the shower controls sector, while the maturing shower market and higher level of shower usage has led to some share growth in replacement products, such as shower accessories.

In recent years, innovative product development in the shower equipment market has focused on quality and design with a trend towards higher value products and contemporary styles.

Demand for digital showers have also shown solid growth as the use of 'smart' technology in UK homes becomes more prevalent, with plumbing and kbb installers also increasingly familiar with digital showers and the installation benefits they offer. Subsequently, we have featured BiKBBI sponsors Aqualisa, on the front cover of this ď‚š

Demand for digital showers have also shown solid growth as the use of 'smart' technology in UK homes becomes more prevalent.

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GROHE, Smartbox in white

Shower controls account for the greatest proportion of the shower equipment market.

MIra, Mode Dual Shower

XXXXXX

EXTRAORDINARY SHOWERING HAS ARRIVED

NOW IN STOCK Driven by our upgraded QuartzTM Smart Valve and easy to install.

Precision engineering sits at the heart of our smartest most personal shower.

Discover more at aqualisa.co.uk/q Q4389 101

Market Overview supplement as the company is a leading and pioneering manufacturer and supplier of smart shower technology.

A maturing shower market means that there are greater levels of replacement purchases than ever before which facilitates consumer product upgrade and genuine added value opportunities. An increasing number of shower products are now designed specifically for retrofit purposes, such as electric showers with multiple cable/water entry points and mixer showers with standard pipe centres.

Demand for 'inclusive' showering solutions is growing, as increasing numbers of elderly and disabled people are now living at home, creating demand for accessible solutions that make the bathroom easier to use and more functional. For example, walk-in enclosures, wetroom areas, level access trays, thermostatic shower controls with easy-to-use controls, shower seats, grab rails etc. Redditch based Care-In- Bathing is a huge player in the mobility solution bathroom market; the company designs, supplies and fits ‘inclusive’ bathrooms direct to the consumer and its entire team of installers across the UK are now meet the BiKBBI criterion and are members of the institute.

Water-saving and products that help the environment are now a prime consideration for most householders and 102

theshowerlab™ ,Thorium 40 Quadrant Corner Shower Enclosure in 10mm safety glass, treated with Clearshield Easy Clean protective coating

Demand for 'inclusive' showering solutions is growing, as increasing numbers of elderly and disabled people are now living at home.

with over one third of UK homes on a water meter, the demand for water efficient shower controls is definitely on an upward curve. Consumer choice of these products is better enabled these days with the addition of the Water Label on shower packaging which makes it easier for consumer product comparison of water usage differences between competing products.

So what about the future?

With all the uncertainty of the



Market Overview eventual ‘Brexit’ impact, will there not be a real squeeze on the UK shower market?

Well, not according to AMA research there won’t, according to Hayley Thornley, Research Manager, "The market is expected to increase by around 13% between 2018-2021 as new housebuilding volumes are set to continue increasing despite the uncertainty currently surrounding the UK's exit from the EU, and prospects remain positive in this sector, supporting demand for showers installed in new build homes.” She added, “In the commercial sector demand for showering equipment is likely to

emulate from private new build and RMI activity in the hotels sector, care homes and health & fitness clubs/ gyms."

It seems that the shower equipment market will continue to fragment and the number of own-label products, often sold via the Internet, is likely to increase.

Online retailers are becoming significantly more important as consumers increasingly use the internet to source the best deals, but manufacturers are also selling spare parts and accessories direct to the consumer online.

Competition from non-UK suppliers is also likely to

grow, and pricing pressures are likely to remain intense due to the high level of imported product and the growing number of competitive distribution channels such as the internet, home improvement multiples and other major retailers.

The 'Shower Market Report - UK 2017-2021 Analysis' is published by AMA Research, a leading provider of market research and consultancy services with over 25 years' experience within the construction and home improvement markets.

www.amaresearch.co.uk

SHOWER MARKET TO SHUN ‘BREXIT BLIP’ IN 2019 According to MTW research, the UK shower market looks set to safely navigate what it describes as the “Brexit blip” relatively unscathed. The company has discovered that while the prospect of Brexit is “dampening performance, robust demand continues to support above inflation growth in 2018”.

The 270-page report found that millennials and “empty nesters” are softening the

effects felt by Brexit on the shower market, as the younger generation are found to be “twice as likely” as over50s to move and renovate a new home to boost volume demand, while empty nesters represent “a key opportunity to drive value growth”.

almost 29 million, volume demand rising from ‘millennials’ and value growth underpinned by the 50+ age group there are many reasons to be optimistic for the future,” said MTW director Mark Waddy.

“The Brexit vote has undoubtedly slowed growth for the showers market but with refurbishment demand from a dwelling stock of

Order the showers market report by MTW Research from: www.marketresearchreports.co.uk

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Shower Supplement

Rhodium 45, theshowerlab™ , the glass is 10mm thick and benefits from Clearshield Easy Clean protective coating.

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Shower Supplement

SCREEN TIME

Shine 8, Quad Shower Enclosure, Aqualux

So what about screens and enclosures? Pete Mills, Director at theshowerlab™ is very upbeat about what lies ahead for the market, particular for shower enclosure and screens, which is the product sector his business is operates, he states, “The future for the showering market is extremely positive, especially for manufacturers who can quickly respond to ever changing demands from consumers. We’ve been offering all of our shower screens in a contemporary Matt Black finish for more than four years and finally our competitors have caught on and are suggesting that this is the next big thing. Meanwhile, we have launched a stunning Brushed Gold/Brass finish to compliment the current offer from leading brassware manufacturers.

We hope that everyone else continues to take forever to respond to market demand as we expand our products and service across the UK and Ireland! ”

HEAD TO HEAD

GROHE SPA Aquasymphony

Michael Gray, Product Manager at GROHE UK states ‘‘Drench head style shower heads remain a popular choice due to the volume and force of water they provide. However, shower heads offering multiple sprays, and a design finish that will match or complement the rest of the brassware in the bathroom, are also now highly desirable. The size of the shower head also becomes an important feature as the size of the head can impact 105

Shower Supplement the performance felt by the user.

The bigger the shower head, the less forceful the water becomes.

If you’re looking for a more powerful showering experience, choose a shower head with a small diameter. Though water flow is less, water pressure will increase, delivering a stronger and more invigorating flow.

Square shower head designs are becoming more popular, and can add an on-trend look to the room.

Lozenge shaped shower heads are another great option and are

designed with the human body in mind.’’

In addition to the style of shower head, the market is also favouring atypical head finishes like matt black and warm metallics’.

For example, the Methven Black collection, launched in late 2017 was introduced in response to consumer demand for black

products and Simon Cornelius, Head of Marketing at Methven UK says “The response to our Black Collection has been very positive and we were keen to incorporate another of our patented shower technologies to appeal to an even wider audience. Matte black is very much on-trend right now and we hope these products will continue to capture interest.”

The Aurajet® Aio Cool To Touch Bar Shower and Aio Shower Spray, Methven

Aqualisa Q™ edition head

MAKE ROOM "Wet rooms allow for an immersive luxury, shower experience. Depending on the space available, opt for a large 12-inch shower rose combined with body sprays and rainbars for the ultimate indulgence.

Important factors to consider when creating a wet room include the placement of products to make the space work; lighting to set the right mood; unique details to catch the eye and most importantly, the overall feel” says David Cole, Sales Director for Perrin & Rowe®.

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GROHE contemporary bathroom featuring Rainshower Cosmopolitan 310 Head

Shower Supplement Aqualisa Qâ„¢ edition

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Shower Supplement

GET SMART

Arysto Eight Sliding Door With Side Panel, Merlyn Showering With an ultra slim frame, the Arysto Eight sliding door range elevates any space it occupies.

Digital Showers are showing huge growth across home markets, showing clear preference towards higher value products which offer smart technologies and a contemporary design aesthetic.

Consequently, as the use of smart technology in UK homes becomes more prevalent, it becomes even more paramount that you are increasingly familiar with digital shower solutions and the installation benefits they can offer you and your customers.

For example, Aqualisa’s Visage smart provides all the advantages of intelligent showering technology packaged within a stylish, contemporary design.

You can choose between a

concealed control and an easy to install exposed design, both available with smart technology.

The smart diverter provides your customers with the ability to instantly transfer water between shower heads and bath fillers: all controlled by the Visage remote control (sold separately). This convenient remote can be sited inside the showering area, as long as it is not subjected to continuous spray, or installed outside the showering area up to a maximum of 10 metres away from the Digital processor. ď‚š 108

Shower Supplement

Aqualisa Q™ edition

For ultimate personalisation, you could recommend an Aqualisa Q™ smart shower system. Crafted with high quality materials and driven by precision engineering, Q™ was designed with your customer in mind. At the heart of Q™ lies My Q™, which allows the homeowner to choose from a range of pre-set experiences such as ‘Eco’, ‘Sport’ and ‘Family’. My Q™ also gives the option to create and save personalised showering experiences with unique combinations of temperature, outlet, flow and duration:

ideal when fitting out a family bathroom that requires multiple users!

GROHE SmartControl Concealed

Michael Gray, Product Manager at GROHE UK says ‘‘Trends in the marketplace certainly show that the demand for concealed products is continuing to grow and it seems the shower space looks set to transition from traditional exposed systems to more sleek and stylish concealed models where the mechanics are hidden behind the wall. Bulky fittings and unattractive

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Shower Supplement pipework can now be a thing of the past, offering homeowners the freedom to have a more streamlined and aesthetic bathroom design.’’

GROHE Spa Aquasymphony

Michael continues, ‘‘As in the rest of the home, consumers are now looking for smart solutions in the bathroom. In response, GROHE will continue to develop technologies that improve water experiences for our customers.

Products with advanced user recognition features will become more common, such as voice activation, and app control has already made its way into the bathroom. The smart home will also be able to make Argon, theshowerlab™l

XXXXXXX

resource management really efficient without affecting the user– saving water and energy without impacting on product performance and enjoyment.’’

GROHE offers various products which can be controlled via a simple app on your phone such as the Sensia Arena shower toilet, Aquasymphony shower with light, music and steam functions, and the new GROHE Sense which helps to protect your home from water damage by detecting leaks or abnormal levels of humidity and allowing you to shut off the water supply remotely. App control allows the user to easily personalise their bathroom experience by allowing them to choose their preferred settings and remember them each time.

Steve Saunders, Senior Technical Manager at Triton Showers agrees with the level of growth and 

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An outstanding collection of bathroom wall panels

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Shower Supplement Mira Mode Dual

Wendy Bennett, Customer Experience Director at Aqualisa Products Ltd

explains “As the digital market goes from strength to strength, we recognise how important it is that the industry keeps up with ever-changing customer demand. For instance, our new HOST Wireless Digital Mixer Shower gives installers access to a versatile, easy-to-use product that will not only help you to take advantage of this growth but, thanks to compatibility with future technology, means you can also provide your customers with future-proofed shower options for years to come.”

It is easy to become blinkered in terms of new product innovations like smart technology, however Craig Baker, Deputy Managing Director of Mira Showers, 112

highlights how installation can be as straightforward as any other shower. ‘‘Generation Z, also known as the digital generation, demand efficiency and style in every aspects of their lives, from the workplace, to the home.

The bathroom is no exception and digital showers are the latest innovation in shower design and technology, offering stylish, minimalist design with attractive features such as precise temperature control, to within a degree. Installers must be able to meet this growing demand and, with the correct resources and guides, installation can be as straightforward as any other shower installation. What’s more, they also offer the perfect opportunity to upsell to



“Smart technology is redefining how a home functions and the level of growth predicted in the smart home category over the next 5 years, means the importance of smart technology for showers has never been more significant.”

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Shower Supplement

Peter Clifton, Product Manager for MEDITE TRICOYA EXTREME at MEDITE SMARTPLY

“The shower wall market is facing an exciting time.

The amount of new technologies around, such as our own MTX, that can change the look, feel and finish of these spaces is presenting homeowners with more choice than ever before.” customers looking to fit a new shower’’ Mira Showers actually offer installer-friendly solutions like ‘The Mira Mode’: including its app where users can ‘personalise’ their shower to suit their own individual needs. The app also has some handy installer features, 114

including configuring the water outlets, and setting/adjusting the maximum temperature.

Installation is made easy with the new Mira Mode Shower, with a step-by-step guides on YouTube, as well as an Information User Guide included with the shower.

In addition, the Mira Mode app includes useful troubleshooting features so you can very easily switch the outlets if connected the wrong way: removing the need to start all over again or fit additional pipework.

Craig concludes, ‘‘When it comes to digital showers, quality cannot be compromised. There are a wide range of digital showers available but, to prevent repeat call-outs, installers should only choose trusted brands that offers the tools and support needed to install digital showers with confidence. The digital revolution shows no signs of slowing down and it’s important that installers are able to offer the latest showering innovations if they want to keep up with growing trends, and with trusted manufacturers providing the support and tools needed to fit digital showers, installation is made easy.

Final word goes to Wendy Bennett, Customer Experience Director at Aqualisa Products Ltd, who comments, “Smart technology is re-defining how a home functions and the level of growth predicted in the smart home category over the next 5 years, means the importance of smart technology for showers has never been more significant.

“Key drivers of the smart shower market will be Bluetooth and internet connectivity, which will

allow the homeowner to interact remotely with the shower control through a device. We will also undoubtedly see voice-activated shower systems, potentially through a virtual assistant, paving the way for more minimalist bathroom design, as physical interaction with the shower itself will no longer be required.

“Aqualisa took the shower industry into the digital era and continues to bring market leading innovation to shower control technology, developing new generation benefits when it comes to the automatic and remote operation for temperature and flow. The convenience, assurance and everyday pleasure of pre-set and personalised shower programmes have genuinely changed the user experience, while Aqualisa also sets the industry benchmarks for stylish design that’s easy to use and, crucially, easy to install.”

Shower Supplement Nuance bathroom panelling from Bushboard Chalkwood

Platinum Travertine and Naturel Greystone Nuance panels from Bushboard

WALL TO WALL ‘‘Tiling takes time – and is expensive. According to Which?

Magazine, tiling a 7ft by 7ft small bathroom can take 1-3 days and costs up to £800. A large 13ft by 7ft room would cost around £1315 to tile and take 3-6 days.

Add the cost of the tiles and the noise and disruption involved in having the work done and it becomes an unattractive prospect for homebuilders or renovators’’ says Paul Findley, product sales manager for Bushboard's Nuance wall paneling, “But what if a sleek, easy to maintain waterproof surface could be installed in as little as four hours for an average bathroom – and  115

Shower Supplement MEDITE TRICOYA EXTREME is made using a high-performance resin which has zero added formaldehyde in its formulation, ensuring the product is suitable for environmentally sensitive areas.

even be used to cover old and past their best tiles? In time trials conducted by Bushboard, fitting Nuance bathroom wall panelling was six times faster than ceramic tiling. The market for wall panelling in bathrooms, WCs, wetrooms and showers is still in its infancy. As consumer awareness grows and the range of decors and finishes develops and as consumers see the product in hotel bathrooms, increasingly retailers will offer Nuance as a genuine alternative to tiling. For a professional installer it is very easy and quick to install and when installed using Bushboard's 116

own BB Complete adhesive, the installation is also guaranteed for 15 years. The use of our adhesive is critical to validate the guarantee - we have invested in our own compound, one that is superior to other products and allows us to guarantee the product with confidence.’’ Did you know that Nuance panels are 100 percent waterproof, and there is no need for ugly extrusions or trims which means the finished effect is sleek, virtually seamless and a cinch to clean. Ideal for bathrooms, cloakrooms, showers and even

Showerwall in Herringbone, from the Custom collection

Shower Supplement wetrooms, Nuance panels are ideal for any site where downtime needs to be kept to an absolute minimum. Post formed edges make external corners easy and the choice of panel sizes reduces waste: ideal for quick and easy installation.

Steph Harris, Product Manager at Showerwall comments, ‘‘We have noted a definite shift in perception in favour of using wall panelling in the bathroom for shower enclosures, feature walls and around baths. Consumers and installers now have a greater understanding of the benefits panels have over tiles because of their easy maintenance, the superior aesthetics of large expanses of seamless surface and the huge choice of fashionable designs now available with a realism we haven’t experienced before. Panelling also wins out in terms of installation because it can be easily fitted by a kbb installer.’’

really captured the consumer’s imagination and they are much more open to experimenting with, for example, custom printing on laminate and acrylics. We have already seen an upturn in our digital printing solution for wall panelling because it allows them to stamp their individual style on the space by choosing from our library of distinctive designs or having a favourite place or personal photograph digitally printed.’’

Consequently, the install market for innovate wall panels is on the rise and a revolutionary engineered wood panel guaranteed in wet environments for up to 50 years has been



In terms of material choice then Steph at Showerwall confirms, ‘‘The increasing use of sheet materials in bathrooms has

Paul Findley, Product Sales Manager at Bushboard

“Did you know that Nuance panels are 100 percent waterproof, and there is no need for ugly extrusions or trims which means the finished effect is sleek, virtually seamless and a cinch to clean. Ideal for bathrooms, cloakrooms, showers and even wetrooms” 117

Shower Supplement introduced to the market by MEDITE TRICOYA EXTREME (MTX). Impervious to the affects moisture through the process of wood acetylation, MTX has been made using a process studied by scientists for over 80 years and is now patented technology.

It’s done by reacting otherwise non-durable softwood chips with acetic anhydride, which effectively changes the way wood reacts with water, and reduces

its vulnerability to digestion by water-based enzymes, which would otherwise cause decay.

MTX demonstrates outstanding durability and dimensional stability even in extremely humid, moist environments like the inside of your shower! It can be cut, machined and used in exactly the same way as other wood fibreboards. It can be finished with water-based paints, laminates, foils, melamine papers

“The increasing use of sheet materials in bathrooms has really captured the consumer’s imagination and they are much more open to experimenting with custom printing on laminate and acrylics. Our digital printing solution for wall panelling allows customers to stamp their individual style on the space by choosing from our library of distinctive designs or having a favourite place or photo digitally printed.”

Showerwall in Blue Toned Stone, from the Quarry collection, features Proclick technology for a seamless finish and quick and easy installation.

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and many other options.

Peter Clifton, Product Manager for MEDITE TRICOYA EXTREME at MEDITE SMARTPLY says,“The shower wall market is facing an exciting time. The amount of new technologies around, such as our own MTX, that can change the look, feel and finish of these spaces is presenting homeowners with more choice than ever before.”

Steph Harris, Product Manager at Showerwall

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Advertorial

MYAPPLIANCES ANNOUNCES SPECIAL APPLIANCE PACKAGES FOR BiKBBI MEMBERS myappliances specialises in appliances for the trade and has a teams dedicated to sales, technical support and after-care personnel, all based at its UK headquarters near Leeds, West Yorkshire.

The company holds in excess of 180,000 spare parts at its logistics centre which enables it to offer installers an unbeatable 5 Years parts and 2 Years labour on all our appliances, allowing them to give their customers complete piece of mind.

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The company says that it has over 40,000 positive customer reviews. myappliances states that installers can purchase all required kitchen appliances ‘under one roof’ and without worrying about different guarantees or different numbers to ring to arrange a service call.

The management team at myappliances say that buying direct from the manufacturer means that kitchen installers attain the lowest possible prices.



Advertorial A FEW EXAMPLES OF OUR GREAT DEALS ONLINE TODAY: Built in oven and ceramic hob packages from an amazing £189.00 Built in ovens from £99.99 80 Litre capacity ovens with “SCS’ soft close system from £219.95 Built In microwaves from £79.95 Energy class ‘A+’ cooker hoods with 36 dB Silentis mode from £69.99 Gas on glass hobs from £79.95 Plug ‘N’ Play 13amp Induction hobs from £129.99 Induction hob with built in downdraft extractor only £699.99 Ceramic hobs from £89.95 Energy class ‘A’ wine cabinets from £279.99 Designair bathroom fans with cool blue LED perimeter lighting from £24.72 myappliances sells its own brands but most appliances do not have a logo on the product making it easy to mix and match with other manufacturers models.

EXCLUSIVE BRANDS TO MYAPPLIANCES ARE: ECONOLUX Amazing value and no nonsense easy to use products at ‘every-day low prices’ DESIGNAIR The myappliances extraction brand and is associated with class leading energy efficiency (A or A+) and low noise.

INNOCENTI A design-led brand taking inspiration from the Italian design houses.

The company offers next day delivery ‘UK wide’ by specialist carriers (1 man and 2 man delivery).

Call: 0330 008 0800 (low rate call) myappliances supplies an online chat service where operators can answer any queries in ‘real time’ through its website. www.myappliances.co.uk

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Product Portfolio INSPIRED BATHROOM IDEAS FROM BUSHBOARD Nuance Tiling Alternative Gets New Marketing Suite Bushboard’s new brochure for its best selling Nuance, alternative to ceramic tiling, waterproof wall panel collection is packed with inspiring design ideas and practical advice.

The new brochure completes a lineup of retailer marketing materials that includes swatch sets, displays, and even test-rooms if a contract project is large enough.

The 44 page full colour brochure shows the thirty plus designs. Inspired by natural materials, the decors include stone, marble and wood effects available in gloss, ultramatt and textured finishes and is packed with ideas on how to use the panels to create stylish bathrooms – including a swish hotel style and a super practical family shower room.

An online version is available from: www.bushboard.co.uk SHOWERWALL’S INNOVATIVE PROCLICK TECHNOLOGY PROVIDES A SEAMLESS FINISH The newly updated Showerwall bathroom panelling range features exclusive Proclick installation technology. Proclick’s mechanical locking system provides seamless, almost invisible joints, eliminates the need for joining trims between panels and assures high performance, easy maintenance and fast fitting.

Ideal for use in shower enclosures, around baths, behind basins and to create statement feature walls, there are 43 Proclick décors in the Showerwall range in addition to 23 acrylics, offering the largest choice on the market.

The grout-free lightweight Proclick panels are available in two sizes of 600 x 2440mm and 1200 x 2440mm for added flexibility and are easy to install, even over existing tiles. An even greater sealing performance is guaranteed at the base of the Proclick panels using Sureseal, which provides four points of cover with the sealant line protected by a neat and discreet trim. www.showerwall.co.uk 122

Product Portfolio HERE TO HELP – AQUALISA RELEASES TRAINING VIDEOS FOR INSTALLERS Aqualisa has launched a series of training videos covering the most common queries for some of its most popular products.

Available on Aqualisa’s website and Facebook page, the short videos include an overview of how smart showers work, plus easy to follow step-by-step guides for the Aqualisa Quartz and QTM ranges, the smart valve and bath fillers.

Vicky Daniels, Channel Marketing Manager at Aqualisa commented: “With a growing interest in smart showers in particular, we wanted to give installers easy access to training materials that can help them day to day, enabling them to take full advantage of this growing market.”

THESHOWERLAB™ RHODIUM 45 For customers demanding a high quality shower enclosure but who are limited on space in their bathroom, the striking design of theshowerlab’s new Rhodium 45 is the perfect solution. Featuring an luxurious inward opening door that cleverly hinges from the adjacent return panel, this particular configuration of frameless shower screen allows for a generous shower space to be created in even the smallest of rooms.

As with all shower screens in the company’s new Showering Collection 18 portfolio, all glass is 10mm thick and benefits from Clearshield Easy Clean protective coating.

Theshowerlab™ combines great products, a huge array of handles, component and glass finishes, Standard size screens delivered from stock within 48 hours and leading Customer Service. www.theshowerlab.com

To watch the videos please visit: www.aqualisa. co.uk/customer-care/smart-installation-videos or search Aqualisa Showers on Facebook. www.aqualisa.co.uk 123

Product Portfolio

‘WHITE & WOOD’ WITH DAVAL BEDROOM FURNITURE Daval has captured the beauty of ‘Nordic style’ with a collection of Hygge bedroom furniture that focuses on home and lifestyle.

Roma epitomises Scandi design with its simple lines and subtle colour palette of textured blonde wood and Frost White furniture that is matt to touch. Contemporary by design, Roma presents modern slab doors for a seamless finish and flush fit, with the fitted expanse of wardrobes spanning the full width of the wall: maximising on available floor space and the creation of discreet storage.

Built from sustainable materials and precision engineered in the UK, the beauty of Daval furniture is its ability to take on any persona and be tailor-made to suit the individual.

Simon Bodsworth, Managing Director, Daval says ‘‘Scandi design is renowned for its clean lines, flawless craftsmanship and understated elegance and is characterised by the use of muted tones, honest materials and minimal ornamentation; ‘Nordic style’ can be introduced to a kitchen by simply combining blonde woods with lighter colours. In terms of material, the focus always comes back to wood, so don’t be afraid to go all out.’’ www.daval-furniture.co.uk 'FARM-TO-TABLE' WITH ROTPUNKT'S NEW ZEROX FINELINE XT SNOW KITCHEN Renowned for its innovative kitchen designs, Rotpunkt, has launched Zerox Fineline XT Snow Kitchen with innovative Herb Box. Designed with the modern lifestyle in mind, a herb garden in the kitchen is perfect for metropolis environments as it is both sustainable and aesthetically pleasing. Even though a herb garden is a relatively small detail in the kitchen, its overall impact is significant. Creating a dedicated area to cultivate organic food and ingredients to cook with, this unique kitchen element is ideal for growing fresh herbs that you can tend daily or fragrant flowers to add natural aroma and beauty to the space.

Matt Phillips, Head of UK Operations, Rotpunkt UK says “As design possibilities open up, so do the choice of furniture solutions and freedom of expression to use them. Our new Zerox Fineline XT Snow Kitchen is ideal for creating a sustainable kitchen environment in the city, suburbs or rural areas. By inviting nature in to the kitchen we are able to remove the boundaries between inside and out, and prove that a lack of outdoor space is no longer a hindrance.’’ www.rotpunktuk.com 124

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Product Portfolio LATEST DOT & DAB FIXINGS

BY COREFIX Perfect for all types of walls including brick, block and lightweight concrete, the latest dot and dab fixings

by Corefix are suitable for most modern homes with plasterboard / dot & dab walls. Crucially, they guarantee a superfast installation with no specialist tools required, just a drill, 10mm bit, hammer & screwdriver will do the job.

Obtaining a secure fixing to a drylined (dot and dab) wall is notoriously difficult but Corefix solves this problem by securing the load to the solid wall behind, and not to the plasterboard. This ensures no more bowed

Plasterboard as Corefix bridges the void between plasterboard and the solid wall behind with STEEL thereby preventing the plasterboard from crushing into the void (as is common with many other types of fixing).

These trusted and incredibly strong fixings are independently tested to over 250kg (without failure) with a safe working load of 100kg based on 4 x Corefix fixings.

Corefix is Ideal for wallmounted large screen TV's, wall hung cabinets, shelves, boilers, radiators, sanitaryware and much more! www.corefixed.com

BLUMOTION S - ONE RUNNER, THREE MOTION TECHNOLOGIES The new Blumotion S is an innovative runner with integrated product intelligence for Legrabox and Movento. It gives cabinet makers and manufacturers the flexibility to implement any one of three different motion technologies with a single runner. Adaptive soft close guarantees soft and effortless closing.

Blumotion S helps you make customised furniture with utmost ease and flexibility. Cabinet makers and manufacturers can now use a single runner to implement three different motion technologies: Blumotion, Servo-Drive or Tip-On Blumotion. What’s more, the runner is designed for two different systems: the Legrabox box and Movento runner system. And thanks to integrated product intelligence, soft and effortless closing is guaranteed every time. To achieve adaptive soft close, simply attach a Tip-On Blumotion unit. No matter whether electrical or mechanical opening support system, Blum offers the right solution and level of convenience for base cabinets throughout the home.  Easy assembly - no extra work. The components of the different motion technologies remain the same, as do drilling and fixing positions. Cabinet makers can use Blumotion S like any other runner. Assembly and adjustment are the same, with no extra work. Blumotion S allows you to streamline and simultaneously enlarge your range so you can meet various customer needs and create individualised designs. www.blum.com 126

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KBB Installer?

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