FANSERVICES GUIDE

Ace

ACE is the Toronto Blue Jays official mascot and loves spending his time meeting fans! You can always find him dancing on the dugouts and entertaining fans throughout the stadium. ACE is always walking around the concourse taking photos with fans ACE often makes appearances throughout the community when the Blue Jays are out of town, pending availability Whether it’s a private party, corporate function, charitable event or birthday party, booking ACE can ruffle the feathers of any event! Inquire about ACE bookings please email acethemascot@bluejays com

AccessibleSupportEntrance

Although fans with accessible needs may enter Rogers Centre through any open gate, our designated accessible entrance is Gate 7, located on the south side of the building, close to Bremner Boulevard Fans requiring accessible support are encouraged to enter through Gate 7 Elevators are also available at Rogers Centre Gates 3, 9 and 13

Entrance points may vary from event to event Fans requiring assistance or information regarding accessibility should contact our Fan Services Team by phone at 416-341-1000 or by email at fanfeedback@bluejays com at least one (1) business day prior to their planned visit

AdvanceInsideTicketWindow

During any Toronto Blue Jays home game, fans can make upgrade purchase inquires for their day-of-game seat by visiting this location on the 100-Level behind Section 127 (Gate 9A) The Inside Ticket Window is available when gates open until the end of the 5th inning

Aisles&AislesEtiquette

For the safety and enjoyment of other fans, Rogers Centre and the Toronto Blue Jays ask that you please do not sit or stand in the aisles Aisle must be kept clear at all times

While the game is on and ball is in play, fans are asked to wait at the top/entrance to the seating area until there is a break in play This is not only for the safety of our fans due to the possibility of foul balls entering the stands, but also a courtesy to those fans who are already seated

CashlessPayment Rogers Centre is accepting cashless payment only Reverse ATMs (cash input to receive a pre-loaded debit card) are available inside Jays Shop (Section 112, Section 134, and Section 508)

CellPhoneChargingStations

For your convenience, we have Rogers Cell Phone charging stations located at all Fan Services locations Locations on the Level 100 at Sections 120 & 136; Level 200 at Section 236; Level 500 at Sections 508 & 532 They will accommodate iPhone and Android devices

FanAssist

Fans are invited to make use of the Rogers Centre Fan Assist Program if they have an issue in their seating section or a question related to their experience The process is quick and simple and by using the Fan Assist Program, fans are able to report issues in a discreet and convenient manner Simply send us a text to (647) 559-0060 using your mobile phoneplease include your issue or question and seating section, row and seat number Operators are standing by and participation in our service is free of charge; however, standard carrier text messaging & data charges will apply Please note: Cell phone numbers that repeatedly send messages which are deemed fraudulent or irrelevant may be prevented from communicating in the future

FanServices

Fan Services booths are located on the 100-Level near Sections 120 and 136, on the 200-Level near Sections 212 and 236 and on the 500-Level near Sections 508 and 532 Fans can check strollers or wheelchairs, obtain Misplaced ACE Wristbands for their children and receive assistance related to lost persons or items, pass along feedback and make other general inquiries

50/50Draw

Out popular 50/50 draws offer fans the chance to support kids in communities across Ontario and win big! In 2022, Blue Jays fans raised $10 million to support Jays Care programs to level the playing field for children and youth Fans 18 years of age or older can buy tickets online by visiting bluejays com/5050 or by finding our friendly sellers in bright red t-shirts located throughout the stadium The Jays Care 50/50 draw is regulated by the Alcohol and Gaming Commission of Ontario For more information, please visit bluejays com/5050 Thank you for your support!

FirstAid

First Aid rooms are located on each level near Sections 134, 238 and 539 Fans requiring first aid assistance are urged to contact any member of the Rogers Centre staff or report to one of our Fan Services or First Aid locations A certified physician and registered nurses are available during all Blue Jays games Ascent EMS will also provide paramedics throughout the facility Please note the opening and staffing of First Aid locations can sometimes depend on ticket sales on different levels of the stadium

FoulBalls,HomerunBalls&Bats

All fans are asked to stay alert throughout the game for foul balls or bats that might leave the playing area Fans are permitted to keep any foul and home run balls that are hit into the seats but are asked to be cautious and courteous to others when collecting a ball Bats entering the stands must be returned if requested by the Blue Jays or visiting team Fans are prohibited from throwing balls back onto the field Violators are subject to ejection and possible arrest Any fan that interferes with a ball in play or the game in any way is subject to ejection from the ballpark and or criminal prosecution

In/OutPrivileges

Security reasons preclude Rogers Centre from allowing in/out privileges to individuals who choose to leave the building

Exceptions can be made in special circumstances through our Fan Services locations In these situations, a Security supervisor will be called in to assist with your need.

JaysShop

Fans are invited to shop at Jays Shop, the Official Team Shop of the Toronto Blue Jays Located beside Gate 5, Jays Shop is the largest team store in all of Canada. Fans can enter from street level between 10:00am to 5:00pm, seven days a week

(note: hours subject to change on Toronto Blue Jays home game days) Fans attending Blue Jays games can enter the store at Section 112 upon entering Rogers Centre For more information, please call (416) 341-2904

Please note: During Toronto Blue Jays games, Jays Shop at Gate 5 will not be ac- cessible to the public and is only accessible to ticketed fans attending the game

BlueJaysAuthentics

Blue Jays Authentics offers one-of-a-kind authenticated Toronto Blue Jays merchandise directly from the field Items are certified under Major League Baseball’s Authentication Program Authenticated products available for sale include baseballs, jerseys, bats, bases and much more Add to your collection or get a unique keepsake from your Rogers Centre experience by visiting the Jays Shop location at Section 121

JerseyCustomization Jays Shop is pleased to provide jersey cresting on location for fans purchasing jerseys at all Jays Shop locations For more information, please call 416-341-2904

Jr.JaysClub

Jr Jays Club is a membership program for kids 14 and under built to create memorable experiences for young fans to build a lasting connection to the team There are two Jr Jays Club Membership options; Jr Jays Club Memberships (Free) and Jr Jays Club All-Star Memberships (Paid). Fans can register to be a Jr Jays Club Member (Free Membership) through bluejays com/jrjaysclub Jr Jays Club All-Star Memberships will be available for purchase at Jays Shop or through bluejays com/jrjaysclub

For both membership types, fans must register using their Ticketmaster login credentials If a fan does not have Ticketmaster login credentials, they will be able to create an account at the time of registration Membership benefits include 50% off Jr Jays Tickets, Digital games in Ballpark App and Day of In-Game Experiences In addition, Jr, Jays Club AllStar Members will also receive Membership Merchandise, Access to Exclusive Events and more! If you have any questions, please email our Jr Jays Club Member Representatives at jrjaysclub@ bluejays.com.

Jr.JaysSundays

Kids 14 & under are invited to join us at the ballpark for Jr Jays Sundays on every Sunday home game throughout the 2022 Regular Season (with the exception of Opening Weekend & Fan Appreciation Weekend) On Jr Jays Sundays, kids can visit our Jr Jays Zones located on the 100, 200 and 500 levels Activation zones run until the end of the game Postgame, Jr Jays can run the bases just like the pros

Beginning on June 11 and running until the end of August, kids can also take part in our Jr Jays Sundays Outdoor Program outside of Gates 5/6, 7/8 and 10/11

Outdoor programming begins at 10:30 a m and runs up until first pitch

Jr Jays also have the opportunity to be randomly selected by the J FORCE to participate in various in-game activations

Please note: there will be no Jr Jays programming or Run the Bases on Opening Weekend or Fan Appreciation Weekend

LostandF

Ound

Fans who lose an item during a Blue Jays game should visit any Fan Services location to check if the item has been returned Fans can also contact our Lost & Found department at 416-341-1000 Lost items are held for approximately one month before they are donated to local charities

RoofOpening/Closing

The decision for the roof to be opened or closed during Blue Jays games is dependent upon information obtained from several weather service sources If the game begins with the roof open, the roof can be closed at any time if climatic conditions warrant If the game begins with the roof closed, it may still be opened before the end of the sixth inning if the Umpire Crew Chief and Blue Jays officials agree the weather has turned in a way that will ensure fan comfort and enjoyment The Blue Jays strive to make Rogers Centre an “outdoor” facility by having the roof open as often as possible However, the comfort of our fans is a high priority and is always taken into consideration In Toronto, particularly in June, July, and August high temperatures may result in Heat Warnings issued by the City Unless fluids are appropriately replaced, heat related illness may occur Fans with cardiac, respiratory or gastrointestinal problems are at higher risk for heat related illness Heat related problems can usually be prevented by:

Applying sunscreen 15-30 SPF

Wearing a hat

Wearing light, loose fitting clothes

• Drinking plenty of water or sports drinks

• Limiting alcohol consumption

If you become hot, sweaty, fatigued and thirsty, you should get out of the sun immediately and begin to replenish your fluids If these symptoms continue or you develop dizziness or muscle cramps, you should visit one of our First Aid rooms for further evaluation and treatment

SecurityMeasures

In order to provide our fans with a safe environment, the following security measures may be in effect:

Searches at all entry gates will include the inspection of all items that are carried into the stadium Everyone entering will be subject to full searches of their person, with the use of walk through metal detectors (WTMD); other methods include hand- held metal detectors or pat downs

Searches may cause delays in entering the stadium and we encourage everyone to arrive early Those patrons who do not carry any items into the stadium will enter more rapidly than those who bring items in with them Fans are encouraged to leave belongings in their vehicles or at home whenever possible

• Law enforcement personnel will be present at all entrances throughout the facility along with our staff to ensure fan safety We thank our fans for their patience and cooperation in making your experience at Rogers Centre safe and enjoyable

• Please report any suspicious activity in or around Rogers Centre - See Something, Say Something Call (416) 341-1200 Safety is everyone's responsibility - if you see suspicious activity please report it to any member of our Event staff or uniformed Police personnel

Multi-purposeandUniversalWashroom

Multi-Purpose Washrooms are available for all fans requiring a little extra room or privacy These washrooms are located near Sections, 134, 238 and 538

A Universal Washroom is located at Section 117. This washroom is equipped with an adult change table

If you have any issues gaining access to either of these areas, please ask a staff member for assistance or visit one of our Fan Services locations to report the inconvenience

Trespassing

Any fan venturing onto the playing field before, during or after a game or event will be subject to criminal prosecution under the criminal code Fans are also prohibited from accessing dugout roofs, bullpens, clubhouses and all other non-ticketed areas within Rogers Centre

VideoDisplayBoardMessages

Celebrate your special occasion at the ballpark with a Videoboard Celebration, Presented by The Keg! With a $135 donation to Jays Care Foundation, you can celebrate your special occasion with your message displayed on the videoboard Visit jayscare com to reserve your Birthday, Anniversary or Special Welcome greeting during your selected Blue Jays home game Your support will help to provide over 50,000 children and youth with access to sport and recreational programming A tax receipt will be provided for every donation made Jays Care Foundation can t wait to celebrate your special occasion at Rogers Centre this season

For more information, please visit bluejays.com

Dive into endless activities in the warm Gulf waters of St. Pete/Clearwater, proud spring training home of the Toronto Blue Jays. Experience Gulf waves gently lapping white sand beaches. Hear wildlife calling as you glide through mangrove tunnels in a kayak. Explore the St. Pete Pier, savor fresh Gulf-to-grill cuisine and discover a world-renowned arts scene. Let’s shine—start your adventure at VisitStPeteClearwater.com

Buffalo Bisons

INTERNATIONAL LEAGUE, EAST DIVISION

Sahlen Field

One James D Griffin Plaza, Buffalo, NY 14203

Phone(716)846-2000

Fax(716)852-6530

Website.....................................www.bisons.com

Email.......................................info@bisons.com

Owner/SeniorChairman......................RobertE.RichJr.

Chairman/RichProductsCorporationExec.

Chairman,R.E.G.............................MelindaR.Rich

President/RichEntertainmentGroup,SeniorVP,

Finance&FamilyOffice..................JosephW.Segarra

President,RichBaseballOperationsMichaelBuczkowski

VicePresident,Operations&FinanceKevinParkinson VicePresident,FoodServiceOperationsRobertFree GeneralManagerAnthonySprague VicePresident,SecretaryWilliamGGiselJr CorporateCounselJillKBond,WilliamEGrieshoberJr

AssistantGM/Marketing&PRBradBisbing ExecutiveAssistantTinaLesher Director,CorporateSalesJimHarrington Director,SalesGeoffLundquist Director,TicketOfficeOperationsMikePoreda Director,StadiumOperationsBrianPhillips RBORetail,Licensing& EntertainmentManager........TheresaCerabone “VoiceoftheBisons ”/Media, BaseballCommunications......................PatMalacaro Digital&SocialContentCoordinator..........MarissaPackard GraphicDesigner................................AllyMarcano Entertainment&PromotionsCoordinator....AmandaBallestero Video&DigitalProductionsCoordinator............C.J.Gates GeneralManager,FoodServiceOperationsSeanRegan CommissaryManagerEugeneSteele Supervisor,FoodServiceOperationsCurtAnderson

Manager,PubattheParkKaileyGyorffy

KitchenManager,PubattheParkDeanWilliams

CommunityRelations/ReceptionistGailHodges

AccountingManager,RichBaseballOperationsChasFiscella

AccountantAmyDelaney

PayrollAdministratorToriDwyer

TicketOffice&SalesCoordinatorKimMilleville

AccountExecutiveSaraAcker

AccountExecutiveMarkGordon

AccountExecutiveShaunO’Lay

ChiefEngineerGeraldHamilton Engineers...................MarkBecht,JonathanPappagallo

HeadGroundskeeper.............................KellyRensel HomeClubhouse/BaseballOperations............ScottLesher VisitingClubhouseManager..............................TBD Manager ......................................CaseyCandaele PitchingCoach....................................TimNorton HittingCoach...............................MattHague PositionCoachJustinEchevarria DevelopmentCoachJakeMcGuiggan BullpenCoachCarsonPhillips HeadAthleticTrainerCalebDaniel StrengthandConditioningCoachJustinBatcher AsstStrengthandConditioningCoachRoswellDelRosario PhysicalTherapistJoeHallock SeniorDietitianKaraTerry

MentalPerformanceCoachRobDiBernardo StadiumSahlenField

SeatingCapacity1

OutfieldDistancesL