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Restoring power during a storm Step by step... Restoring power after a major outage involves steps for safely getting the most members restored in the shortest amount of time. Our plan is based on these priorities: Step 1: Transmission structures and lines that supply power to one or more transmission substations are restored first. These main delivery lines receive first priority because they serve tens of thousands of people. Step 2: Next are distribution substations, which “step down” (reduce) voltage from transmission lines so it can be distributed to thousands of members. Step 3: Main distribution supply lines (the ones you see on poles along roads) that carry electricity away from substations are targeted next. Step 4: The final power supply lines to a member’s home, called “tap lines,” are restored next. These carry power from utility poles or underground transformers. Step 5: Damage can also occur on the service line leading from the transformer pole into your home. This could be why your neighbors have power and you don’t and is one reason all outages should be reported. Outages can be reported 24/7 via Blue Ridge Energy’s mobile app, by calling 1-800-448-2383, or by using outage texting. Sign up for outage texting by texting START to 70216 before you have an outage.
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