2016 04 hemc handbook

Member Handbook

Haywood County

Madison County

Buncombe County

Jackson County

Macon County

Transylvania County

Oconee County South Carolina Rabun County Georgia

Your Trusted Source for Energy and Information

A Touchstone Energy速 Cooperative

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Important Phone Numbers for Service or Reporting an Outage 828.452.2281 800.951.6088 www.haywoodemc.com

To report an outage, click on the red button on our homepage.

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Index Our Pledge to You / Service Charges / Billing Cycles................................................................................... 2 Variety of Rates..................................................................................................................................................................3 Easy Ways to Pay...............................................................................................................................................................4 If The Power Goes Out....................................................................................................................................................5 Being A Co-Op Member Pays......................................................................................................................................5 Low Interest Loans...........................................................................................................................................................6 Home Energy Audit......................................................................................................................................................7-8 Electric Heat Pumps for Comfort and Savings.................................................................................................9 Security Lighting.............................................................................................................................................................10 Power Protection Back-up Generator Program.............................................................................................. 11 After The Storm - Steps To Restoring Power..............................................................................................12-13 Medical Alert List.............................................................................................................................................................13 Power Surges.....................................................................................................................................................................14 Project HEMC.....................................................................................................................................................................15 Equal Payment Plan/“Handi-Pay” Automatic Payment Program................................................. 16-18 Medical Condition or Medical Equipment Notification Form..........................................................19-20 Important Phone Numbers.....................................................................................................Inside Front Cover Nondiscrimination Statement...............................................................................................Inside Back Cover

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Our Pledge to you

We are dedicated to providing affordable, reliable, safe services and open communications with our members - the people who own this business.

Connection Fee.................................................................................................................... $ 30.00 Meter Tampering Fee....................................................................................................... $300.00 1st Offense ................................................................................................................................................ $500.00 2nd Offense Meter Test Fee...................................................................................................................... *Note 1 35.00 Service Charge - Regular Time.................................................................................. $ Service Charge - Overtime............................................................................................ $ 150.00 Collection Fee....................................................................................................................... $ 35.00 25.00 Returned check Fee.......................................................................................................... $ Late Charge........................................................................................................................... Greater of $5.00 or 1.5% ................................................................................................................................................ of delinquent balance Payment Arrangement Fee.......................................................................................... $5.00 Credit Report Fee................................................................................................................ $ 25.00 150.00 Security Light Pole............................................................................................................. $ Disconnect Fee (Requested)........................................................................................ No Charge Temporary Service Fee.................................................................................................... $30.00 Security Deposit New Service (Residential)....................................................................................... $300.00 Commercial..................................................................................................................... $500.00 minimum Existing Service............................................................................................................. *Note 2 Interest Rate on Deposits............................................................................................. *Note 3 *Note 1: If the meter has not been tested in the last two years, there is no charge for the test. The fee for any meter that has been tested in the last two years will be $70.00. If the meter tests more than +/- the 2% tolerance, the fee is refunded. *Note 2: Deposit is three times the average monthly bill for the location. *Note 3: Interest will be paid at the rate currently set by the Board of Directors. **Any sales tax is charged in addition to the charges stated.**

Cycle 1 2 3 4

Bill is Mailed 9th 17th 24th 30th/31st

Payment is Past-Due After 4th of next month 12th of next month 19th of next month 26th of next month

Your payment must be physically present in the office on or before the “Past-Due After” date to avoid a late charge. We do not go by the postmark on the envelope!

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A Touchstone Energy® Cooperative

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A Variety of Rates

Any applicable state and local sales tax shall be added to all services billed under this schedule. The minimum monthly charge shall be the appropriate Basic Facilities Charge.

Regular Residential

This rate is the most basic one. While it doesn’t offer the savings of our Time-of-Day rates, it is the easiest to use.

MONTHLY RATE Basic Facilities Charge............................................................$25.00 Energy Charges (per kWh):..............................11.754¢ per kWh The above rates shall be increased or decreased in accordance with the Wholesale Power Cost Adjustment Clause, Energy Efficiency Rider, and NC Renewable Energy REPS rider.

Security Lights

These lights are available in the area served by Haywood Electric, subject to the Cooperative’s established Service Rules & Regulations. The lights operate from dusk to dawn and are light-emitting diode (LED).

MONTHLY CHARGE Standard security light, 42 watts.....................................$ 13.25 Standard security light, 91 watts.....................................$ 17.80

Post-Top American Revolution, 72 watts.....................$ 15.50 Shoebox, 49 watts....................................................................$ 14.80

Prepay- Member In Control

This is a pay-as-you-go plan that offers the opportunity for you to take control of your electric use and your electric account. You pay when you want and in the amounts you want. Instead of a traditional paper bill each month, your electric use is calculated daily (Monday- Friday). You will be able to see what you are using on a daily basis and how activities in your home affect your use of electricity. To find out if PrePay is right for you, contact our office.

Time-of-Day

In order to qualify for this rate, the member must use an average of at least 1,200 kilowatt hours (kWh) per month.

Participants should limit their use of energy during peak times, when many people need electricity at once. In return, the member enjoys savings on kWhs. The participant must be careful to avoid a penalty for using large amounts of electricity during peak times.

MONTHLY RATE

Basic Facilities Charge .. .......................................................................$27.50 Demand Charge .............................$14.50 per kW (all on-peak kW) Energy Charge All kWhs........................................................................................7.22¢ per kWh

OCTOBER 16 -APRIL 15

On-Peak Hours: 6:00 a.m. to 9:00 a.m. weekdays, excluding designated holidays Off-Peak Hours: All hours other than those shown above.

APRIL 16 - OCTOBER 15

On-Peak Hours: 3:00 p.m. to 6:00 p.m. weekdays, excluding designated holidays Off-Peak Hours: All hours other than those shown above.

Designated holidays include New Year’s Day, Good Friday, Fourth of July, Labor Day, Thanksgiving Day, the day after Thanksgiving, Christmas Eve, and Christmas Day.

376 Grindstone Road • Waynesville, NC 28785 828.452.2281 • www.haywoodemc.com

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Easy Ways To Pay Pay By Phone

Give us a call and follow the phone prompts using the automated phone system to pay your electric bill by check or credit card (MasterCard, Visa, or Discover - Residential accounts only) twenty four hours a day, seven days a week at no additional charge.

Handi-Pay

You can enjoy the safety and security of automatic bank draft with our Handi-Pay program. You’ll be able to pay your bills electronically, and avoid worrying about any late payments on your electric service bill.

Once you sign up for the program, each month on the day your electric service bill is due, we’ll withdraw that amount from your checking account.

You’ll continue to receive a statement each month that shows how much electricity you used. Best of all, this service like most of our services - is free.

Equal Payment Plan

You can pay the same amount for your monthly electric bill with our Equal Payment Plan. The Plan averages the prior use at your location or estimates your amount based on the electric appliances you’ll be using in your home. You then pay that amount each month, except for one month when Haywood Electric “evens up” your account.

You’ll receive a bill each month. It will show the actual amount of electricity used, as well as your equal payment amount.

We’ll also regularly check your Plan to ensure the amount is within the original estimate. That way, participants will stay within a comfortable payment range.

If you would like to switch to another payment option at some time, that’s fine. Any money owed will then be due.

Smarthub

You can manage your electric account right from your home computer with the web version available on our website, or you can do it from your smart phone or tablet with the mobile app version, which is available on the Apple App Store or the Android Marketplace. You can view your bill, make a payment, notify customer service of account and service issues, check your usage, and communicate directly with Haywood EMC all at the touch of a button. We accept VISA, MasterCard, Discover - Residential accounts only, and e-checks with no service fees. Account information and the ability to pay your bill at your fingertips 24 hours a day .

Third-Party Notification

There are times in our busy lives when it’s difficult to keep up with all our bills, especially if you have an elderly parent who lives alone or if you often travel. While our Handi-Pay program makes it easy to pay by having Haywood Electric deduct the bill from your checking account each month, some people may not be able to do so.

That’s where Third Party Notification comes in.

With this program, a third party - someone other than the member - is designated to receive notification if a bill is late. That third party may then take care of getting the bill paid before late penalty charges are incurred or before the power is turned off.

The member whose name the account is in will need to complete information for Haywood Electric before a third party is designated for the account. Please ask us for more information.

Gift Certificates

Have someone on your gift list who is impossible to buy for? A gift certificate from Haywood Electric may be just the thing to make that person’s special day bright.

Just stop by our office and let us know the amount of the gift certificate and the recipient’s name. Once we receive your payment, we’ll give you a nice gift certificate to present to that person.

What an easy way to show someone you care!

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A Touchstone Energy® Cooperative

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If The Power Goes Out Restoration Around The Clock

We at Haywood Electric do everything possible to prevent power outages from ever occurring. But sometimes the weather can create problems.

If you should experience a power outage, please call us immediately at 452-2281, 966-4215, or 1-800-951-6088. You may choose to use our automated answering service by pressing “1” when prompted or stay on the phone line to speak with the next available customer service representative. If the line is busy, that’s a good indication that other people are without electricity too, so please be patient.

If your power should go off, check the fuses or circuit breakers in your switch box. If that doesn’t work, check with your neighbors to see if their electricity is off. If it is, decide which one of you will call us to report the outage. This will keep calls to a minimum and will help keep the phone lines clear for other neighborhoods.

Protection For Electronic Equipment

Power surges can cause severe damage to computers, DVD players, TVs, and other sensitive electronic equipment.

Now, there’s protection. Our Surge Suppression program helps keep lightning and power surges from reaching these items. See page 14 for more details.

Being A Co-op Member Pays Capital Credits

Haywood Electric is a little different than other utilities with whom you may have dealt. As a cooperative, we’re owned by the people we serve. That means you own the business.

One of the benefits of being what we call a member is that excess monies left over at the end of each year are assigned to our members’ capital credits accounts. The assignments are made based on how much electricity each member purchased from us. The more you bought, the larger your capital credits allocation.

Periodically, the Board of Directors returns a portion of these capital credits to members in the form of a check or a credit on your bill. That’s when it pays to be a co-op member!

When a member’s account is set up in his or her name only, the capital credits account will be returned to that person’s estate following death. Once the administrator of the estate presents a death certificate to us and completes the necessary paperwork, we’ll issue a capital credits check. Many people find this money helpful in paying funeral expenses during a difficult time.

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Low Interest Loans For comfort and energy savings

Year Round Comfort. Energy Efficiency. All At Low Interest.

If you’ve been wanting to purchase and install a high-efficiency heat pump system that, when properly installed is the most economical way to heat your home, weatherize your home for great energy savings, add a generator, or just make your home more comfortable, then our low interest loan program may be just what you need.

Haywood EMC’s Low Interest Loan Covers: • Caulking • Weatherstripping • Insulation for ceiling, walls, floors, ducts, pipes and water heaters • Storm or thermal windows and doors • Clock thermostats • Attic ventilation fans • Heat pumps • Water heaters • Load management devices • Electric thermal storage units • Generators for back-up power

Here’s How It Works

Contact Haywood EMC today to schedule an energy analysis of your home or business. An energy advisor will help you determine what type of weatherization improvements or generator applications are most cost-effective. The energy advisor will explain the loan process. Once approved, it’s up to you to have the work done. When the work has been completed call Haywood EMC to schedule a post-job inspection and issuance of the loan check.

Loan Amounts

Members of Haywood EMC may borrow up to a total of $10,000 for a heat pump, generator or weatherization loans.

Loans for heat pumps and weatherization measures are for a maximum of 60 months. Loans for generators are for a maximum of 36 months. Loans will be billed as separate items on your electric bill.

Loan Requirements

• Must be Haywood EMC member.

Sign Up Today

• New homes under construction are eligible only for heat pump or generator loans.

• Loans are not available to refinance existing obligations.

• A credit application must be completed for each loan.

• A promissory note, security agreement and UCC-1 form for residential loans or a deed of trust for commercial loans are used to secure the loan.

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For more information, call our Waynesville office at 828.452.2281, Lake Toxaway office at 828.966.4215, or toll free at 1.800.951.6088.

A Touchstone Energy® Cooperative

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Home Energy Audit Energy efficiency adds up to savings.

Home Energy Audit Haywood EMC offers Home Energy Audits to members interested in identifying what measures may be taken to make their home more energy efficient. The audit will show the home owner problems that may, when corrected, save you the member significant amounts of money over time.

Haywood EMC will send a Certified Home Energy Auditor to your home that will use a variety of techniques and equipment to determine your energy efficiency level. In addition to doing an evaluation of your home, the auditor will perform a blower door test, an infrared thermal imaging scan and may use a duct blaster to measure the extent of leaks in the building envelope.

How It Works After Haywood EMC receives your request for an Energy Audit, a certified building analyst will contact you to set up an appointment.

A Home Energy Audit lasts about 3-4 hours. Your auditor will analyze your utility bills, discuss any of your specific concerns with you and examine the following areas of your home: • HVAC Systems • Insulation • Air Leaks • Water Heater • Refrigerator, Freezer & Other Appliances

Continued on next page

Schedule Your Audit Today To schedule your home Energy audit with Haywood EMC, call us at 828.452.2281 or mail us this request form and we will contact you.

Please supply the following information below when requesting an audit.

Account #:______________________________________ Name:_________________________________________ Address________________________________________ Phone:________________________________________ Email:_________________________________________

My primary heat source is: Electric Furnace

Oil Furnace

Electric Heat Pump

Wood

Gas

Other: _____________

My water heating source is: Electric

376 Grindstone Road • Waynesville, NC 28785 828.452.2281 • www.haywoodemc.com

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Home Energy Audit After the audit is performed, you will be mailed an Energy Audit report giving you the results of your energy audit with a list of recommendations that would make your home more energy efficient.

Costs & Reimbursements A standard Energy Audit including a blower door & duct blaster test costs $175.00. Since Haywood EMC believes this audit to be of great value to the members, if you make the necessary repairs, Haywood EMC will reimburse the $175.00 to go towards the cost of repairs if your home is total electric.

CERTIFIED PROFESSIONAL

Mail to schedule your appointment

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A Touchstone Energy速 Cooperative

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Electric Heat Pumps Both sides of the story for comfort and savings

Year Round Comfort. Energy Efficiency. All At Low Interest.

If you’ve been wanting to purchase and install a high-efficiency heat pump system that, when properly installed is the most economical way to heat your home, then our low interest loan program may be just what you need.

Loan Amounts Members of Haywood EMC may borrow up to a total of $10,000 for a heat pump or weatherization loans. Loans for heat pumps and weatherization measures are for a maximum of 60 months with low interest financing. Loans will be billed as separate items on your electric bill. See page 6 for more information.

Warm In Winter

The High Efficiency Electric Heat Pump When it comes to efficiency and even comfort all year long, today’s energy-efficient heat pump has a great story to tell.

Even though its name suggest it will produce only heat, a high efficiency heat pump does a great job of heating and cooling your home. In winter, the unit absorbs heat from the outside air, even in the coldest winter temperatures and transfers that heat into your home. In the summer, it absorbs excess heat from inside your home and transfers it outside, leaving your home cooler.

Cool In Summer Better Temperature Control

Because they work so efficiently, today’s high-efficiency heat pumps maintain a more consistent indoor temperature. Other traditional heating systems produce blasts of heat that are often too warm for comfort. These blasts of warm air can cause the thermostat to stop the furnace too quickly, only to start it again moments later after the blast of warm air has cooled. Today’s heat pumps provide a steady flow of heat, creating an even, desirable temperature for your home.

Increased Home Value Today’s high-efficiency heat pumps aren’t just heating and

Is An Electric Heat Pump Right for You? To help you decide whether a high-efficiency heat pump is right for your home, we offer a free home energy survey conducted by Energy Specialists from your local cooperative.

The Energy Specialist is trained in heating and cooling systems, home construction and insulation and will evaluate your home with two goals in mind - to maximize your home’s comfort and minimize energy use. For more information contact your co-op today.

cooling units - they’re important elements in creating a more energy-efficient home. By combining a properly sized and installed high-efficiency heat pump with proper insulation levels, double pane windows and weather stripping, your home will use less energy. That means lower heating and cooling bills and increased value and resale potential for your home.

Proper Installation The effectiveness of any heating/cooling system depends on

Lower Operating Cost Because they’re more efficient, today’s high-efficiency heat pumps cost less to operate than most other central heating and cooling systems. Rather than generating heat, heat pumps actually move heat, which is less expensive. Select an electric heat pump with a Seasonal Energy-Efficiency Ratio (SEER) of 15 or greater. The higher the SEER rating, the more efficient the heat pump and the more you can save on heating and cooling costs.

Sign Up Today For more information, call our Waynesville office at 828.452.2281, Lake Toxaway office at 828.966.4215, or toll free at 1.800.951.6088.

proper installation. That’s why we’ve established stringent installation requirements for high-efficiency heat pumps. All authorized heat pump dealers are reputable, experienced professionals who can install the heat pump to meet your co-op’s specification for reliable workmanship and comfort.

Loan Requirements

• Must be Haywood EMC member.

• New homes under construction are eligible only for heat pump or generator loans.

• Loans are not available to refinance existing obligations.

• A credit application must be completed for each loan.

• A promissory note, security agreement and UCC-1 form for residential loans or a deed of trust for commercial loans are used to secure the loan.

376 Grindstone Road • Waynesville, NC 28785 828.452.2281 • www.haywoodemc.com

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Security Lighting

We’ll keep the light on for you

Outdoor lighting from Haywood EMC adds security to your home or business while extending the time you can spend outside. Now we’ve made this service even more attractive with several decorative models available in a variety of lighting options. To find out more or to sign up for security lighting, call today at 452.2281 or toll-free at 800.951.6088 You want to protect them. Maybe even play an extra game of basketball with them at the end of the day. Perhaps you have guests or customers coming over who need to see how to get to your door.

Outdoor Security Lighting helps by providing extra light for those night time hours. And we’ve made it even more attractive…

Post-top American Revolution

A pleasant addition to any entrance area, this model works well for front yards, walkways, businesses, and parking areas. The underground wiring is hidden by a black fiberglass or metal pole.

72 Watt/LED Mounting Height: 18ft

Shoebox

This black fixture adds a contemporary touch to streets, businesses, and parking areas. The underground wiring is hidden by a matching fiberglass or metal pole.

May also be mounted on new or existing wooden poles.

49 Watt/LED Mounting Height; 29ft

Standard Security Light

The standard security light has been lighting areas for years. The fixture may be mounted on new or existing wooden poles with underground or overhead wiring.

42 Watt/LED Mounting Height: 24ft

Standard Higher-Watt LED Security Light

This fixture works well in parking lots, recreational areas, and sales or storage lots. It may be mounted on new or existing wooden, fiberglass or metal poles with underground or overhead wiring.

91 Watt/LED Mounting Height: 26-34 ft

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A Touchstone Energy® Cooperative

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Power Protection Program Emergency power for your home

Guardian® generators from Generac Power Systems are renowned for value, reliability, and long life.

You depend on reliable electric service. When weather conditions go beyond Haywood EMC’s control, you now have a powerful solution through our Power Protection Program.

Automatic Home Standby Generators

Guardian® is the top selling brand in residential backup power, providing reliable emergency standby electricity for homes and small businesses. These fully automatic systems are the most affordable and easiest generators to install. The systems restore power within 30 seconds of an outage whether you are home or away. Sizes range from 7,000 to 45,000 watts. All models operate on propane or natural gas.

Portable Generators

Guardian UltraSource™ portable generators set the standard in this product category as the absolute best value in the market today. UltraSource™ offers you two powerful output options, at 15,000 and 17,500 watts. Both of these models come standard with wheel kit, electric start, GFCI outlets, idle control and automatic voltage regulation.

Special Financing Available on Backup Generators

Best of all, Haywood EMC will help you size the generator to meet your power needs and your budget. We offer professional advice and attractive financing, everything you’ll need for a turnkey installation. Financing requires 25% down payment, purchase of a power transfer switch and installation through Haywood EMC.

Generac generators are • Fully Automatic

Order your Guardian®

by Generac Power Systems

• Safe for sensitive equipment • Clean power supply • Durable and built to last • Designed to provide plenty of power • Quiet and reliable

376 Grindstone Road • Waynesville, NC 28785 828.452.2281 • www.haywoodemc.com

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call Haywood EMC today at 828.452.2281, or toll free at 1.800.951.6088.

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After the Storm What Haywood EMC does to restore your electric service

AfterTheStorm_Hawood1215_Layout 1 12/3/15 9:12 AM Page 2

After a major power outage

The steps to restoring power

Area enlarged: Consumers themselves (not the co-op) are responsible for damage to the service installation on the building. Your co-op can’t fix anything beyond this point. Call a licensed electrician.

Step 5.

Sometimes, damage will occur on the service line between your house and the transformer on the nearby pole. This can explain why you have no power when your neighbor does. Your coop needs to know you have an outage here, so a service crew can repair it.

Step 1.

Transmission towers and lines supply power to one or more transmission substations. These lines seldom fail, but they can be damaged by a hurricane or tornado. Tens of thousands of people could be served by one high-voltage transmission line, so if there is damage here it gets attention first.

Transmission substation

Tap Line

Local substation

Local substation

Step 2.

A co-op may have several local distribution substations, each serving thousands of consumers. When a major outage occurs, the local distribution substations are checked first. A problem here could be caused by failure in the transmission system supplying the substation. If the problem can be corrected at the substation level, power may be restored to a large number of people.

Local substation

Step 4.

The final supply lines, called tap lines, carry power to the utility poles or underground transformers outside houses or other buildings. Line crews fix the remaining outages based on restoring service to the greatest number of consumers.

Step 3.

Main distribution supply lines are checked next if the problem cannot be isolated at the substation. These supply lines carry electricity away from the substation to a group of consumers, such as a town or housing development. When power is restored at this stage, all consumers served by this supply line could see the lights come on, as long as there is no problem farther down the line.

urricanes and ice storms. Tornadoes and blizzards. Electric cooperative members have seen them all. And with such severe weather comes power outages. Restoring power after a major outage is a big job that involves much more than simply throwing a switch or removing a tree from a line.

The main goal is to restore power safely to the greatest number of members in the shortest time possible.

The major cause of outages is damage caused by fallen trees. That’s why your electric cooperative has an ongoing right-of-way maintenance program.

This illustration explains how power typically is restored after a major disaster.

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Tap Line

DANGER! Stay clear of fallen lines

Reprinted from Carolina Country, the monthy magazine for North Carolina’s Touchstone Energy cooperatives

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Haywood EMC Maintains Medical Alert List

Haywood Electric Membership Corporation maintains a medical alert list for member households with individuals who depend on electric-powered medical equipment.

If you or someone in your household relies on an electrically operated life support system, we need to hear from you. Call Haywood EMC at our Waynesville office 828.452.2281, Lake Toxaway office 828.966.4215 or toll free 800.951.6088 and we will send you a form to be completed by you and your physician, or use the form on page 19 of this book. The form will ask for the name of a contact person, the type of medical equipment in the home (such as a feeding machine, heart monitor, oxygen machine, or nebulizer), the name of the agency that maintains the medical equipment and a doctor’s signature.

Air conditioners are not considered medical equipment even though they provide respiratory relief to many.

co-op) on on nd this

Other co-ops

During a major outage, other cooperatives send line crews to assist with restoring power. These additional crews, as well as communications, equipment and supplies, are coordinated through the cooperatives’ statewide organization.

Tap Line

Report your outage to the cooperative office. Employees or response services use every available phone line to receive your outage reports. Remember that a major outage can affect thousands of other members.

Your cooperative appreciates your patience.

alled tap lines, underground buildings. Line d on restoring umers.

Haywood EMC will make every effort to respond to your needs. However, we cannot guarantee that we will restore electricity in a manner that would not threaten your dependence on medical equipment. Looking at the steps to restoring power on these pages, it is not until Step 5 is reached that attention can be given to special needs members such as those on medical alert.

If you or a family member is dependent on electric-powered medical equipment, please take steps to arrange alternative shelter or a source of back-up power “NOW”. By doing this now, you will be better prepared in case an emergency arises.

Co-op office

Tap Line

If you or a family member depend on life support, call your cooperative before an emergency arises.

13 13

operatives

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Power Surges The best defense is a good offense

Consumer Reports considers surge suppressors - like the PowerGuard system - a sensible form of additional insurance.

That’s because power surges can damage or destroy today’s sensitive electronic equipment. Your home computer, satellite dish, TV and stereo systems are at significant risk and deserve high-powered protection.

Now, you have a way to protect your valuable sensitive electronics with the best surge protection available - the PowerGuard system.

PowerGuard offers you the ultimate in protection for your home and sensitive electronics. The system includes a special utility-grade, high-energy surge protector installed behind your electric meter. Plug-in surge protectors are available that are six times more powerful than locally-available protectors in their ability to block and absorb power surges.

The small monthly fee for the PowerGuard system includes installation by a trained Haywood EMC service technician, who will also check and verify the grounding resistance of your home. We can let you know about any improvements you may need to make. As an advocate for members, Haywood EMC is looking out for you.

Haywood EMC’s PowerGuard lease program gives you peace of mind when it comes to protecting your home’s appliances and expensive sensitive electronics from everyday power surges. Together, we have the power to make a difference. So call today and let us help you protect your investments from the potential damage that can be caused by a single lightning strike.

Don’t wait until lightning strikes to get PowerGuard.

Call Haywood EMC today at (800) 951.6088 or 452.2281 to protect your home before the next storm.

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A Touchstone Energy® Cooperative

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Project HEMC

Helping each member cope

through the Department of Social Services (DSS) on a limited basis. DSS follows strict guidelines in establishing eligibility for needy members in the Haywood EMC service area.

A check will be written to the fuel or energy provider - not to individuals. If you want to participate, your electric bills will be automatically rounded up to the next highest even dollar amount.

However, if you have several accounts and only wish to participate in one account, please complete the form below and mail it, or email this information to roundup@Haywoodemc.com People in this area have always reached out to others who from time to time need a helping hand.

With the higher cost of keeping homes warm, some of our neighbors could use your assistance with paying their energy bill.

For just a few cents a month, you can make a difference. By allowing Haywood EMC to round up your bill each month to the next highest dollar amount, your pennies will be added to others from across our area. Those funds will be distributed

We certainly hope you’ll choose to be a part of making life a little easier for those who have fallen on tough times.

On average a member’s bill is rounded up .50¢ a month or $6 a year. You can never give more than .99¢ a month or $11.88 per year.

Please join us as we look out for the members of Haywood EMC.

If you wish to participate in Project HEMC, complete this form and return it to Haywood EMC. Name:_______________________________________ Date:________________________________________ Address______________________________________ ____________________________________________ Phone:_______________________________________ Account #:____________________________________

If you have more than one account, list all of your accounts participating ____________________________________________ ____________________________________________ ____________________________________________ Mail to: Haywood EMC Billing Department 376 Grindstone Road, Waynesville, NC 28785

376 Grindstone Road • Waynesville, NC 28785 828.452.2281 • www.haywoodemc.com

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Equal Payment Plan & “Handi-Pay” Automatic Payment Program Equal Payment Plan Now you can pay the same amount for your electric bill every month!

Sign up for Haywood EMC’s Equal Payment Plan and take the pressure off your budget during those months of increased electric use. You’ll pay an equal monthly amount year-round.

You can begin the Equal Payment Plan at any time. You qualify for the plan if: • •

You are a residential customer and, Your account has no past due amounts owed.

Your participation in the Equal Payment Plan can be ended at any time. Any money owed would then become due and payable.

E

The Equal Payment Plan averages your prior use, so your highest and lowest bills are adjusted to the same amount. New Member? No prior electric use?

No problem! Your equal payment amount can be calculated on the prior occupant’s usage, a system average, or an inventory of your electric load.

Sign up for the Equal Payment Plan by mailing in the sign-up slip on the facing page, or call or come by your Haywood EMC Office.

You’ll continue to receive your monthly bill which will show the actual amount of energy used, the balance of your account, and your equal payment amount.

Now you can enjoy the safety and convenience of automatic payment of your electric bill with a draft from your checking account or a recurring charge to your credit or debit card (Residential accounts only).

Our “Handi-Pay” Automatic Payment Program allows you to pay your energy bills electronically. No more late charges…No worries when you’re away.

Haywood EMC will regularly audit your Equal Payment Plan to assure that the amount paid stays within reasonable limits of the actual consumption.

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The amount of your energy bill will be drafted from your checking account or charged to your debit or credit card on the due date of your bill. The charge or draft will never occur before the due date but may be one or two days after the due date if it falls on a day when banks are closed.

You will receive a bill just like you do now. You will have sufficient time to review the bill and to notify us if there is a problem. Once you’ve signed up for “Handi-Pay” and all arrangements are finalized, the words “BANK DRAFT” will appear on your monthly bill.

Until that time you will continue paying your bill by mail or at a Haywood EMC office.*

To sign up, just fill out the Handi-Pay Authorization Agreement below. You can mail the agreement or bring it to one of our offices.

This program is available to all residential members.

Commercial members may participate in the draft of a checking account but are not eligible for recurring charges to a debit or credit card. Members who use the program must maintain sufficient funds in their bank account. Return payments for any reason will result in the account being removed from our “Handi-Pay” program and a return fee will be added. *We accept VISA,MasterCard and Discover credit and debit cards only.

Equal Payment Plan To sign up for the Plan just fill out and mail the return slip below or call or come by your Haywood EMC office. We’ll compute your “equalized” monthly payment amount so you can start your hassle-free payment plan right away.

Name:____________________________________________________________________________________________ Account #:_________________________________________________________________________________________ Phone:____________________________________________________________________________________________ Address___________________________________________________________________________________________ Place in envelope and mail to: Haywood EMC Billing Department 376 Grindstone Road, Waynesville, NC 28785

Handi-Pay Authorization - Authorization for Automatic Payment of Energy Bills Name:_________________________________________________________ Account #:_________________________ For Bank Draft

For Credit or Debit Cards

Bank Name:_____________________________________

Card Type - Visa/MasterCard/Discover: ______________

Checking Account #:_______________________________

Card #: _________________________________________

Bank Routing #:__________________________________

Expiration Date: __________________________________

Date:____________________ Your Signature:__________________________________________________________ Please attach a voided personal check to this authorization form.

Your check will provide verification for your account number and bank routing number. Thank You.

Please remember to notify Haywood EMC when you are issued a new card with a different expiration date. Your payment will not go through if we do not have the correct expiration date.

Place in envelope and mail to: Haywood EMC Billing Department 376 Grindstone Road, Waynesville, NC 28785

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Mail Equal Payment Plan Sign Up

Mail Handi-Pay Authorization

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376 Grindstone Road Waynesville NC 28785 Telephone: (828) 452-2281 Fax: (828) 926-4292

A Touchstone Energy® Cooperative

Medical Condition or Medical Equipment Notification Haywood EMC will make every effort to respond to your needs. However, we can not guarantee that we will restore electricity in a manner that would not threaten your dependence on medical equipment or would accommodate your medical condition. Section 1 is your Haywood EMC account information and Section 2 must to be completed by your physician and returned to our office.

Section 1: Name of Member: HEMC Account Number: Address: Home Phone:

Section 2:

Alternate Phone:

(To Be Completed by the Physician)

Name of Patient with Medical Condition: Type of Medical Condition: Medical Equipment Required: Please check appropriate box.

Yes



No



Type of Medical Equipment: Please check all equipments utilized by patient.

 Apnea Monitor  Home Dialysis

 Heart Monitor  Lifeline Monitoring

 Nebulizer  Oxygen

 Life Support  Ventilator

Other – Please List: Agency Responsible for Medical Equipment: (If medical equipment is required.)

Name: Address:

City

Phone Number: (If available) (

)

State

Physician Signature:

Date:

Address: Phone Number: (

City

State

Zip

) 376 Grindstone Road • Waynesville, NC 28785 828.452.2281 • www.haywoodemc.com

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Haywood Electric Membership Corporation Nondiscrimination Statement

In accordance with Federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, the USDA, its Agencies, offices, and employees, and institutions participating in or administering USDA programs are prohibited from discriminating based on race, color, natural origin, religion, sex, gender identity (including gender expression), sexual orientation, disability, age, marital status, family/parental status, income derived from a public assistance program, political beliefs, or reprisal or retaliation for prior civil rights activity, in any program or activity conducted or funded by USDA (not all bases apply to all programs). Remedies and complaint filing deadlines vary by program or incident.

Persons with disabilities who require alternative means of communication for program information (e.g., Braille, large print, audiotape, American Sign Language, etc.) should contact the responsible Agency or USDA’s TARGET Center at (202) 720-2600 (voice and TTY) or contact USDA through the Federal Relay Service at (800) 877-8339. Additionally, program information may be made available in languages other than English.

To file a program discrimination complaint, complete the USDA Program Discrimination Complaint Form, AD-3027, found online at http://www.ascr.usda.gov/complaintw_filing_cust.html and at any USDA office or write a letter addressed to USDA and provide in the letter all of the information requested in the form. To request a copy of the complaint form, call (866) 632-9992.

Submit your completed form or letter to USDA by: (1) Mail: U.S. Department of Agriculture Office of the Assistant Secretary for Civil Rights 1400 Independence Avenue, SW Washington, D.C. 20250-9410

(2) Fax: (202) 690-7442; or

This institution is an equal opportunity provider.

(3) Email: program.intake@usda.gov.

Revised 6/2015

376 Grindstone Road • Waynesville, NC 28785 828.452.2281 • www.haywoodemc.com

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376 Grindstone Road • Waynesville, NC 28785 828.452.2281 • www.haywoodemc.com

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