Pusnes life cycle support
Dear customer
We believe that commitment to continued research and development while providing quality life cycle support is the key to maintaining a leading position in the world market.
The focus of Pusnes life cycle support has changed during the last five years. While the 足previous focus was on the North Sea, we have now become a worldwide player. The market has changed and so have we. In 2007, we established the first operation support centre for Pusnes equipment in Singapore, and today we have operation support centres in Brazil, USA, United Arab Emirates, South Korea and China. Our main focus for the coming years is to develop our international operation support centres into support centres with fully fledged services.
Preben Liltved, Vice President, Pusnes life cycle support.
Our global support network has grown and will keep growing considerably. Our aim to develop local services to be closer to our customers ensure fast and reliable service to you. Our goal is to provide optimal return on your investment by providing quality products, service and solutions.
Products and s ervices Our service growth has been built on innovative technology and satisfied customers. Working in close cooperation with our customers is important to us.
Our customers can rest assured for their Pusnes and Porsgrunn equipment, they choose not only spares, products and services but also a reliable long-term business partner. MacGregor life cycle support aims to be with you all the way. We are focused and committed to exceeding ourselves in order to provide the best service. We have an established worldwide lifecycle network which provides not only spare parts, but also smart global solutions.
Pusnes™ offshore m ooring system onboard Aker Barents drilling rig.
Our services on a global basis include: • Customer service • Overhaul and modification services • Training courses • Lifecycle engineering • Worldwide support through regional support centres • Commissioning • Repair and maintenance • Retrofit • Spare parts
Worldwide solutions We at MacGregor value our customers and understand the importance of being availble, when needed. Being close to where our customers are, is crucial to successfully support our customers’ business for optimum equipment availability.
Our operation support centres are strategically located in order to provide Pusnes life cycle support nearer to our customers and the ultimate point of demand.
Locations • Norway • United Arab Emirates • Brazil • Singapore • South Korea • China • USA (GoM) MacGregor life cycle support draws upon local resources, skills and expertise in all the regions we operate in. To meet this challenge and develop our high standard of service, we are continuously building up our local service infrastructure by expanding our global network.
Upgrade on Borgholm Dolphin.
Pusnes operation support centres MacGregor’s Pusnes operation support centre in Arendal is the originating point for all Pusnes operation support centres around the globe.
Norway Our commitment to meet our customers’ high expectations today and for the future keeps us aiming forward. We aspire to be the best we can be at what we do; delivering results in a joint effort. Knowledge, experience and dedication makes us team players with manufacturers, suppliers, customers and operation service centres around the globe. Pusnes life cycle support assists customers in identifying their needs, providing not only spare parts but also support, training and solutions to fit the needs of each customer. Our aim is to be the preferred partner.
All our operation support centres offer: • Tailor-made service and maintenance agreements • Around-the-clock service for original parts with a 12 month guarantee • Original spare parts with fast and efficient delivery worldwide • Competitive prices • Highly skilled service personnel • On-site inspections • Personnel training • Commissioning • Retrofit • Technical support
These are some of the systems we serve: PusnesTM deck machinery.
PusnesTM offshore mooring systems.
PusnesTM offshore loading systems.
Commissioning job on PetroRig 3, Jurong Shipyard.
Middle East More and more vessels with Pusnes equipment are trading in the Middle East, and an increasing number of ship owners choose Middle Eastern yards for drydocking and repair. We are proud to say that our activity in Fujairah, UAE, has increased over the last couple of years. In order to be there for our customers where and when they need us, we have established an operation support centre. Singapore Our operation support centre in Singapore has access to an internet-based e -commerce system owned by the Maritime and Port Authority of S ingapore. With this system, we can identify all the vessels with P usnes™ equipment coming into the Singapore area, and supply spare parts and service wherever the need occurs. Pusnes life cycle support in Singapore serves the Far East and South East Asia. In addition to c arrying out service and warranty work, we perform onboard inspections.
Anchor Windlass unit on Aker Barents drilling rig.
In-house technical expertise provides customers with safe, integrated and cost-effective solutions.
South Korea The main purpose of our operation support centre in Korea is to carry out local commissioning for Pusnes™ deck machinery, delivered to Korean yards. This operation support centre is able to further assist our customers around the globe on all spare parts and modification requests.
RamWinches installed on spar platform Constitution.
China Pusnes is a well established name in China, and although competition is tough, many shipyards prefer using Pusnes™ deck machinery. The main focus of our operation support centre in China is to assist new building yards and ship managers during installation, commissioning, dry docking and repair.
Brazil Our operation support centre in Brazil was established in order to provide life cycle support to the increasing number of Pusnes mooring and loading systems in South America. We extend our services to customers in this area and its surroundings in order to serve all types of requests.
RamWinches installed on spar platform 足Perdido.
USA The growing market and demand for our p 足 resence in the Gulf of Mexico were key factors in developing an operation support centre in Houston. We focus on marketing, business development, sales and customer support, primarily for the offshore market in the Gulf of Mexico. This support centre also carries out service and inspections on mooring and loading systems on both the east and the west coast of North America.
Health, safety, environment and quality
Pusnes academy The Pusnes academy was founded in January 2009. The academy offers a number of product specific operator courses. These courses are available for the entire Pusnes product range and include theory, operation, and hands-on experience. The training courses facilitate the day to day work for all maintenance and operating personnel, giving you, as our customer, the ultimate return on your investment.
We take personal responsibility for health, safety, and the environment. Health for personnel through all phases of the product lifetime is important to us. We believe in safety to reduce risk of accidents and to achieve reliable operations. We focus on environmental awareness through all aspects of operation, and we continuously develop e nvironmentally sound solutions. We focus on these factors because we care about people, the environment and our customers.
Although our products are designed for long-term operation, proper maintenance and service including replacement of consumable parts is essential. This ensures long-lasting operational equipment that will eliminate vessel downtime and reduce life span cost. The practical part of the course takes place in the workshop, right next to our office. With its scenic surroundings from the Tromøy island in Arendal, and top class modern facilities, we are confident that you will find this a perfect learning environment. Courses can also be arranged in other locations on request.
Engaged Pusnes’ Senior Service Engineer gives rig crew in Gulf of Mexico instruction on how to operate and properly maintenance our systems.
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Competence centre
South America
Asia
MacGregor Pusnes AS PO Box 732, Stoa NO-4808 Arendal NORWAY Tel: +47 37 08 73 00 Fax: +47 37 08 65 50
MacGregor Pusnes AS, Brazil c/o Aker Solutions do Brazil Ltda Rua do Russel, 804, 6° andar, Glória Rio de Janeiro, RJ BRAZIL CEP 22210-010 Mobile: +55 22 9283 5650
MacGregor Pusnes Korea Co. Ltd. 837, Daera-Ri, Gijang-Eub Gijang-Gun Busan 619-903 SOUTH KOREA Tel: +82 51 720 6200 Fax: +82 51 720 6230 Mobile: +82 10 6583 7748
Operating support centres
Middle East
North America
MacGregor Pusnes AS, UAE Plot No. 33, Port of Fujairah PO Box 2501 Fujairah UNITED ARAB EMIRATES Tel: +971 9 228 2338 Fax: +971 9 228 1898 Mobile: +971 50 433 7750
MacGregor Pusnes AS, USA 10723 Rockley Road Houston TX 77099, USA Tel: +1 713 434 8975 Tel: + 1 713 437 3423 (Direct) Mobile: + 1 832 630 0112
MacGregor Pusnes AS, Singapore 15 Tukang Innovation Drive Singapore 618299 SINGAPORE Mobile: +65 9231 6890
MacGregor offers world leading engineering solutions and services for handling marine cargoes and offshore loads. The scope of our integrated packages is growing and now also includes Hatlapa, Porsgrunn, Pusnes and Triplex products. www.macgregor.com MacGregor is part of Cargotec. Cargotec’s class B shares are quoted on NASDAQ OMX Helsinki. Published by MacGregor. Copyright © MacGregor August 2014. All rights reserved. No part of this publication may be reproduced, stored, photocopied, recorded or transmitted without permission of the copyright owner.
MacGregor Pusnes AS, China 12F International Capital Plaza 1318 North Sichuan Road Shanghai 200080 P.R. CHINA Tel: +86 21 2606 3000 Fax: +86 21 63912276