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MAY 14-15, 2019

a care providers of minnesota signature event


learning sessions from which to choose


hours of education offered


clock/contact hours of CEUs available

care providers of minnesota’s senior housing & home care summit is minnesota’s premiere two-day event for assisted living, senior housing, and home care providers, specially designed to help you succeed.

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Keynote Keynotes



with materials from ALL learning sessions







of CEUs available

from which to choose



with valued business partners


at Wadsworth on Tuesday

WALL OF WINE RAFFLE FUNDRAISER presented by the Care Providers of Minnesota Foundation



Attitude, Humor, & Peak Performance In this very humorous keynote, the audience learns the power of a positive attitude and the secrets only OPTIMISTS know! They will discover how attitude creates success, shapes moods, and is contagious. Great for motivation, dealing with change, stress management, leadership, and personal life attitude adjustments. Very funny, great stories, and excellent content. The most important thing about you is your attitude. Psychologist and humorist Bruce Christopher is America’s foremost “enter-trainer” today. He has earned this distinction because of his high-energy style and humorous presentation of his material. He is a clinical psychologist holding degrees in Professional Psychology and Interpersonal Communications. Bruce has enter-trained audiences internationally because of his hilarious approach to today’s hot topics which impact our personal, professional lives. He combines excellent content with loads of laughter and contagious comedy. Bruce is a credentialed professional speaker and trainer, a practicing clinical psychologist, and a member of the American Psychological Association and the National Speakers Association. He has earned the Certified Speaking Professional designation (CSP), which is the speaking profession’s highest merited international measure of professional platform competence.





Licensure— where’s it at?

The issue of older adult protection continues to be a top topic in the media and at the Legislature. While the 2018 Legislative Session ended in a “bust”, work on elder care issues continued during the fall of 2018 and has been a focus in the current session. This general presentation will discuss the ongoing work at the Capitol, key issues of contention and predicted outcomes on assisted living licensure, older adult protections, staff qualifications, electronic monitoring, and funding.

WALL OF W NE The Care Providers of Minnesota Foundation will be holding its fun annual Wall of Wine raffle during the Senior Housing & Home Care Summit to raise funds for its scholarship and leadership programs. Each $10 raffle ticket purchased on Tuesday, May 14, will support the Foundation’s mission of helping to ensure a strong workforce for tomorrow’s healthcare delivery needs through their scholarship and leadership programs. Plus it will give you an opportunity to go home with some pretty sweet—or dry—wine!




The Leader’s Challenge

Getting People to Do What You Need Them to Do

The mindsets and concepts of how to be a great leader have been known, analyzed, and taught forever! In fact, we all know what to do; the difficulty comes in finding ways to do it consistently, even in the face of disengagement and business and personal pressures. An added challenge comes from the fact that we all have “blind spots” when it comes to our own thoughts and behaviors that are hard for us to recognize and even harder for others to point out to us. In this engaging and entertaining keynote, Sandy shares stories, examples, and insights that help leaders identify what their people won’t—and can’t—tell them about what they may be inadvertently doing to inhibit employee engagement and contribution. She will share “The WOWplace® Rules”, five categories of leadership behaviors that outline a successful formula for not only creating cultural consistency in the midst of human inconsistency, but for allowing everyone to respond respectfully and compassionately when human mishaps occur so that everyone can get back to business ASAP. Sandy Geroux, MS, is an award-winning speaker, trainer, and author of three books, as well as a regular contributor for international business and trade publications, who delivers engaging keynote and training presentations on creating WOW experiences. Her programs overflow with ideas, tips, and stories to help leaders implement everyday actions that inspire team members to go the extra mile to find hidden WOW’s that add up to exceptional experiences for everyone around them. Attendees describe her dynamic speaking style as enthusiastic, energetic, and extremely motivating!


Tuesday 8:30 AM Check-In & Continental Breakfast 9:00 AM Welcome & Overview Patti Cullen, CAE,

President/CEO, Care Providers of Minnesota

9:15 AM Opening Keynote Session ARE WE HAVING FUN YET? Attitude, Humor, and Peak Performance Bruce Christopher M.A., M.A., LP, CSP

1 0:15 AM Solutions Center/ Networking Break 1 0:45 AM Learning Track 1 (Select from three options) 12:00 PM Networking Lunch 1:00 PM Learning Track 2 (Select from three options)

BREAKOUTS learning track one | 10:45 am 1-A leveraging technology to improve community-based medicine This session will discuss Bluestone’s initiatives that help improve care for complex, chronically-ill clients who are living in the community. Learn about data sharing within a private physician practice and the importance of diversifying the connections used, including local and national exchanges. The session will address barriers, ways to overcome them, and highlight the value of strong partners. Candice Levy, Senior Director of Clinical Operations, Bluestone Physician Services

listening and responding to complaints: when, how, and why? 1-B

Tackling family and client complaints may be challenging for all those affected, yet prompt and proper handling is necessary to address and ensure quality, fix problems, and hear concerns that are raised. This session offers the perspective of two attorneys: one representing a consumer organization, and one representing providers. The presenters will discuss the power of working together with clients, families, and providers to resolve concerns. Bring your most difficult situations to this interactive session, and the presenters will strategize with the audience to reach possible solutions. Marit Anne Peterson, Program Director, Minnesota Elder Justice Center Susan M. Voigt, Attorney/Partner, Voigt, Rodè & Boxeth

hcbs 101: learning the basics of the home and community-based services rule

2:15 PM Solutions Center/ Networking Break


2:45 PM Learning Track 3 (Select from four options)

Learn the Home and Community-Based Services (HCBS) Program requirements and expectations, including best practices. In this session, you will hear how to request a modification to a person’s rights under the HCBS rule, in addition to gaining resources and tools to assist you as a provider.

4:00 PM Adjourn Day I Education 4:00 PM Happy Hour at Wadsworth in the Marriot

Join us for happy hour! Care Providers of Minnesota invites all attendees and exhibitors to stick around and network. The Marriott will generously get you started with a complimentary Zenith cocktail, (available in an alcoholic & non-alcoholic version), and there will be happy hour pricing on all appetizers.

Aimee Michelle Rumpza, Program Administrator, HCBS Programs and Policy, Minnesota Department of Human Services, Aging and Adult Services Division

learning track two | 1:00 pm 2-A engaging those we serve in safety improvement Increasingly, research shows there is benefit to engaging patients, residents, and clients in quality and safety improvement. Much of the answer to building a safer care delivery system lies in the experience and perspective of those we serve. By better empowering and engaging our residents and clients through a variety of ways, including establishing meaningful councils, we will achieve safer care and services. Catherine Hinz, Executive Director, Minnesota Alliance for Patient Safety

DAY ONE:——MAY 14, 2019 how to train your dragons: creating strong competency training for assisted living settings


enhancing quality of life with a memory care program


With dementia, a person’s world gets smaller, less certain, and less safe. In this session, learn about an award-winning program—Bridge to Rediscovery—that is based on Montessori methodology. Personalized for each client, the program leverages clients’ strengths in building a safe and nurturing environment where clients share a positive life experience. This dynamic discussion will cover the program’s eight key principles, personalization, and implementation.

This session will identify key areas of training non-compliance and tips to avoid pitfalls. Presenters will share adult learning theory and how to apply it in clinical care services, in addition to describing different training methodologies and options available for your community use.

Susan Jorissen, Bridge to Rediscovery Director for Memory Care,

Mary Nell Zellner, NHA, President/CEO, Zellner Senior Health Consulting

The Wellstead of Rogers and Diamondcrest Senior Living

the employer’s responsibilities under the family medical leave act 2-C

At times, the Family Medical Leave Act (FMLA) may seem challenging to navigate. For many companies, having a clear understanding of the employer’s responsibility under that law would could go a long way towards reducing ‘FMLA stress’! This session will provide a clear understanding of the responsibilities employers have under the FMLA. Bring your questions to this interactive session. Corey Walton, Community Outreach and Resource Planning Specialist, US Department of Labor/Wage & Hour Division

learning track three | 2:45 pm we can’t do this anymore...…can we? how to approach housing & home care terminations effectively 3-A

Must a client move when you can no longer provide home care services in a housing with services (HWS) setting? What happens to home care services if housing ends? Does termination of one type of service automatically mean termination of the other? This session will address the different roles providers play when ending a relationship in the HWS setting. Both the housing and the home care providers’ obligations when terminating a relationship with a tenant or home care client will be discussed, as well as a variety of scenarios, including when a tenant stays after home care services end. Michelle R. Klegon, Attorney, Klegon Law Office

Kari Everson, MSN, MHA, RN/NHA, Project Manager, Zellner Senior Health Consulting Shannon Gavin, RN, Project Manager, Zellner Senior Health Consulting

minnesota food code: major changes of concern 3-C

This session encompasses the most impactful changes to the Minnesota Food Code for food establishment operators. Specific focus will be included on facilities that serve susceptible populations, such as long-term care. Angie Cyr, REHS, Acting Program Manager, Food, Pools & Lodging Services, Minnesota Department of Health

the art & science of selling senior housing 3-D

In an increasingly competitive landscape, it is more important now than ever that staff have the tools and skills necessary to meet the demanding needs of today’s informed customers. “The Art & Science of Selling Senior Housing” is built around four key components: capture the lead, paint a picture that sets you apart, sculpt a plan to manage the leads, and draw from the power of your customer relationship management. Attend this session to learn how to successfully implement these four components. Peggy Scoggins, Owner, Adept Selling

Wednesday 8:30 AM Check-In & Continental Breakfast 9:00 AM Opening General Session State Update: Assisted Living Licensure— Where’s it at? Patti Cullen, CAE, President/CEO, Care Providers of Minnesota

10:00 AM Break 1 0:15 AM Learning Track 4 (Select from four options) 11:30 AM Networking Lunch 1 2:30 PM Learning Track 5 (Select from three options) 1:45 PM Break 2:00 PM Closing Keynote Session The Leader’s Challenge: Getting People to Do What You Need Them to Do Sandy Geroux, award-winning and motivational leadership speaker, WOWplace International

3:00 PM Evaluation & Adjourn

The Senior Housing & Home Care Summit is designed to fulfill 9.5 of the 30 hours of the housing with services manager continuing education requirements. Participants also have 1.25 hours of dementia-compliant education as an option from which to choose.

BREAKOUTS BREAKOUTS learning track four | 10:15 am 4-A

be a great supervisor

Learn to be the leader that people want as their supervisor and who brings out the best in team members. This session will focus on developing the very qualities we have observed in the supervisors we admire and appreciate. Participants will learn the qualities that make someone a positive and effective leader, the five traits of effective leaders, three key practices that will engage staff, and how to assist team members in solving problems. This will be a lively and interactive discussion—participants should also be prepared to laugh while they learn. Charles A. “Chad” Weinstein, President, Ethical Leaders in Action


reporting to maarc—what is reportable?


healthcare reform legislative update


managing challenging behaviors in mental health

In this session, participants will learn essential information related to what is reportable and will review the law on abuse, neglect, and exploitation. Ms. Boxeth will provide helpful strategies to navigate the law and will offer strategies and increase your understanding of reportable events by providing various scenarios. Bring your questions—audience participation is encouraged. April J. Boxeth, Attorney/Partner, Voigt, Rodè & Boxeth

Gain a timely update from a federal and state perspective on health insurance and healthcare providers. Also receive an overview of plan sponsor best practices, as it relates to health insurance costs, plan design, and compliance. James Driscoll, Vice President, AdvisorNet Financial

Learn about common mental health issues and strategies for managing challenging behaviors. Attendees will take a comprehensive look at multiple mental illness categories, symptoms associated with each, and interventions. Heidi LaMeyer, Nurse Consultant, Assisted Living Lead, Advanced Health Institute


DAY TWO:—MAY 15, 2019 learning track five | 12:30 pm conducting effective investigations: “it ain’t what you don’t know that gets you into trouble. it’s what you know for sure that just ain’t so.” -mark twain 5-A

Beyond proving regulatory compliance, an effective internal investigation will help you implement effective quality interventions, tailor appropriate employee discipline, and end unwarranted rumors about the care provided by your organization. An ineffective or botched investigation will allow problems to fester or lull you into a false sense of security. This presentation will prepare you to handle complex investigations, marshal & preserve evidence, challenge citations, and improve your care and policies. Sam Orbovich, Attorney and Shareholder, Fredrikson & Byron

navigating changes and challenges in senior dining & nutrition 5-B

Join in a lively discussion on the current challenges in dining and nutrition. Presenters—a chef and a dietary manager—will facilitate on topics facing leaders in senior housing, including therapeutic diets and texture modifications, adaptive equipment, dignity in dining, enhancing food quality, and more. Bring your questions, experiences, and a willingness to participate! Dawn Nickleson, CDM, Owner, Passion for Dining and Nutrition Patrick Nickleson, Chef, Owner, Passion for Dining and Nutrition

can we prevent falls? a look at best practices in post-acute care today 5-C

One-fourth of Americans aged 65+ fall each year. We know that fear of falling can cause people to restrict their movements or make all kinds of accommodations in their environments. Families often identify falls as a major concern and may have expectations that care providers can prevent people from falling. This session will look at the evidence-based tools available to identify risks that cause or contribute to seniors’ falls. The root causes analysis process will be explained and applied to fall prevention and fall investigation to facilitate a reduction in person-specific risk areas. Leah Killian-Smith, Director of Quality & Government Services, Pathway Health


CENTER with premiere exhibitors

Senior Housing & Home Care Summit attendees are encouraged to visit with vendors, check out new products, and continue to network with peers. Our vendors support Care Providers of Minnesota throughout the year and this is the perfect time to swing by and thank them!




8:30 AM–4:00 PM


MINNEAPOLIS MARRIOTT NORTHWEST 7025 NORTHLAND DRIVE NORTH BROOKLYN PARK, MINNESOTA 55428 MAY 14 | 9:00 AM–4:00 PM (8:30 AM check-in) MAY 15 | 9:00 AM–3:00 PM (8:30 AM check-in) $375

per Care Providers of Minnesota member participant


per prospective member participant

(includes summit materials, CEUs, continental breakfasts, lunches, and refreshments)

CEUs: 9.5 clock/contact hours. Application for continuing education credit will be made through the Minnesota Board of Examiners for Nursing Home Administrators. Sessions are designed to comply with the Minnesota Board of Nursing criteria for contact hours. Some sessions are designed to comply with the Minnesota Board of Social Work criteria; Care Providers of Minnesota is a pre-approved continuing education provider, CEP #52. CODE: MN20-91932

REGISTER: CAREPROVIDERS.ORG/LEARNING You will receive an immediate confirmation upon successful registration. Other registration options: • Via mail or fax (form available online) • Call Julia Hansen: 952-851-2494 or 800-462-0024


You can check your CEUs earned from Care Providers of Minnesota on the Care Providers of Minnesota website. Log in with your username and password and go to your profile page (by clicking on your name in the upper right corner). The “My CEUs” tab will be updated with your CEUs within two weeks after the Senior Housing & Home Care Summit. From “My CEUs” tab, you can print certificates of attendance for individual programs or a report with your totals.

LODGING Care Providers of Minnesota has a room block at the Minneapolis Marriott Northwest, 7025 Northland Drive North, Brooklyn Park, Minnesota, 55428, for $124 per room, per night. Please reserve your accommodations early and mention Care Providers of Minnesota to receive this rate. Call Minneapolis Marriott Northwest at 763-536-8300 or 1-877-303-1681. Hotel room reservations can also be booked online: Note: CUT-OFF DATE FOR THIS BLOCK IS APRIL 22, 2019.

ACCOMMODATIONS/DIETARY RESTRICTIONS If you have a condition that requires special accommodations, please contact Care Providers of Minnesota by Monday, April 22, 2019. If you want a vegetarian meal or have other dietary restrictions (including gluten-free and food allergies), please contact Care Providers of Minnesota by Monday, April 22, 2019.

PHOTOS Care Providers of Minnesota may take photographs and videos during its events for use in promotional materials. By participating in this education event, you grant Care Providers of Minnesota the right to use your image for such purposes.

CANCELLATION/NO-SHOW POLICY We understand that circumstances arise that may prevent you from attending the summit after you have registered. Care Providers of Minnesota works to ensure that all registrations are processed in a timely and efficient manner, and we are willing to work with you in the event that you have to cancel your registration. If you cancel on or before Monday, April 22, 2019, we will gladly refund your registration fee and retain only $25 per attendee for a cancellation fee. We are unable to offer any refund after Monday, April 22, 2019, for cancelled registrations. We encourage you to find someone to take your place if possible. No-shows are charged the full registration fee and will receive summit materials.

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